News
NEW FACE AT HOLIDAY INN Guildford’s award-winning Holiday Inn hotel has appointed Cliff Culver as the new Director of Sales. With close to 30 years of sales experience, much of it specifically within the hospitality industry, Cliff brings a wealth of knowledge to the hotel along with a passion for customer service. As well as working for other well-known chains he has enjoyed spells at independent properties including the role of Sales Manager for Goodwood Estate and The Goodwood Hotel. “I’ve joined the hotel at an exciting time. Guildford currently enjoys a strong corporate market, but with the changes that have happened in the UK and now in the US over the last few months, no doubt we will have challenges ahead. I am incredibly lucky to be joining such a great team. Every time I meet a client I am bowled over by their praise for our hotel staff. From restaurant, reception, reservations, housekeeping, to meetings and events, all do an amazing job and make mine that much easier. Cliff is also a Regional Rep for Surfers Against Sewage, and is always happy to discuss his love of the ocean and how we can all make a difference to protect it. www.higuildfordhotel.co.uk
DOUBLE WIN FOR HART BROWN Hart Brown scooped the award for best client satisfaction and customer service, plus the Young Lawyer of the Year trophy, at LawNet’s flagship event. The firm was recognised for its outstanding performance on LawNet’s independently assessed mystery shopping and client satisfaction measurement. It is awarded to firms based on internal performance and activity data looking for those who are most improved and proactive. Danielle Collett-Bruce, Commercial & Corporate solicitor, was awarded the Young Lawyer of the Year trophy. The award was given to her based on her understanding of the importance of putting clients first, communication and relationship building. A member of the Commercial & Corporate team, she is already leading on multi-million pound deals. Nigel Maud, Chief Operating Officer said: “As a firm we strive to give the best client service that we can. We measure this using tools such as satisfaction surveys and mystery shopping. Having been benchmarked against national law firms we consistently beat the average score being achieved in the legal industry and are working towards being even better. To have the efforts of our people recognised by LawNet is wonderful for every member of staff.” LawNet was established in 1989 to enable a collaborative, mutually-owned national network where independent law firms could access big firm resources and benefit from collective purchasing, shared knowledge, best practice and expertise. www.hartbrown.co.uk
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Someone is sitting in the shade today because someone planted a tree a long time ago.
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