Page 1

2013


Tradition


Quality


Style


60 years Experience


Service


Why should I complete the RIU Specialist Program? To become a RIU expert and be officially certified by RIU. At the end of the course you will receive: 路 Diploma for recognition as RIU Specialist. 路 2 night complimentary stay certificate if final exam is approved. (RPC points credit) 路 Digital welcome kit that includes logos to use. for their email signature and business cards. 路 Special deals after certification.

RIU Hotels & Resorts


RIU Specialist Program After completing the RIU Specialist Program, you will have new and additional seeling tools to sell our hotels and increase your business. It is divided in 4 chapters: 1. Corporate information. 2. How to sell RIU 3. Destination/Hotel Key points. 4. How does Riu take care of travel agents? Enjoy your certification!

RIU Hotels & Resorts


Corporate Information

CHAPTER 1


Everything with the best of smiles · Tradition

· Experience

· Quality

· Service

· Style

RIU Hotels & Resorts


History · Family hotel chain run by the third generation of the family · 60 years of experience (since 1953)

· Located in the world’s best destinations

RIU Hotels & Resorts


Key Dates First International Hotel

First hotel

Riu San Francisco Hotel Playa de Palma

1953

Riu Taino Hotel - Punta Cana

1991

First hotel outside the Balearic Islands Riu Palmeras Hotel - Gran Canaria

1985

First City Hotel Riu Plaza Panama Hotel Panama

2010 RIU Hotels & Resorts


Bulgaria

Balearic Islands Algarve Madeira

Greece Andalusia

Tunisia

Turkey

Malta Cyprus

Morocco Canary Islands

Florida

Bahamas Cape Verde

Mexico Dominican Republic

Jamaica Costa Rica

Aruba Panama

RIU Hotels & Resorts


Bulgaria

Balearic Islands Algarve Madeira

Greece Andalusia

Tunisia

Turkey

Malta Cyprus

Morocco Canary Islands

Florida

Bahamas Cape Verde

Cuba

Mexico

Dominican Republic

Jamaica Costa Rica

Aruba Panama

RIU Hotels & Resorts


WE CARE ABOUT

THE ENVIRONMENT RIU Hotels & Resorts

Environment & Social Action New department of Corporate Social Responsibility Environmental Management 路 Social Action 路 Human Resources Major Projects: All RIU hotels will be certified by Travelife in 2013

Environment & Social Action


How to sell RIU

CHAPTER 2


Classic

Palace

Plaza

RIU Brands


Brands

Riu CLASSIC

Riu PALACE

Unlimited meals, snacks and drinks Unlimited reservations at our specialty restaurants Show cooking style main buffet Unlimited use of in-room minibar & liquor dispenser Non-motorized water and land sports, daily activities and live nightly entertaiment Free WiFi in the lobby (90 minutes per day) Unlimited WiFi in the rooms and lobby area 24 hour Room Service International Alcohol brands Tranquil and relaxing atmosphere Jr. Suites and Suites only In-room coffee maker Microcuisine Champagne breakfast Krystal Restaurant – Fusion Gourmet Cuisine

RIU Brands


Exchange privileges Pay one and play more ! Another benefit of staying at RIU Hotels & Resorts! We offer exchange privileges during the day with our hotels in the same destination. How does it work? From a Riu Palace Hotel, you can access any hotel located in the destination**. From a Classic hotel, you can still visit hotels next door within the same category!** **Riu Palace Macao is excluded to receive guests from any hotel. Riu Naiboa does not offer exchange privileges. Riu Jalisco and Riu Vallarta do not have exchange privileges. Dinner excluded for all hotels.

Exchange privileges


New Style! Check out our new decoration in the following hotels! Punta Cana:

Riviera Maya:

· Riu Palace Bavaro

· Riu Palace Mexico

· Riu Palace Macao

· Riu Yucatan

·R  iu Bambu

(After renovations 2013)

(Deluxe Rooms)

·R  iu Naiboa

Costa Rica: · Riu Palace Costa Rica

Cancun: ·R  iu Palace Peninsula

Jamaica:

·R  iu Caribe

· Riu Palace Jamaica (Opening Winter 2013)

New Style


RIU for Families

RIU for Families


Family and Group Accommodations Families can stay in the same room and still enjoy privacy and comfort, thanks to the variety of room configurations offered by RIU. Also ideal for groups of friends! 2 Adults + 3 Children or 3 Adults + 2 Children: ·R  iu Vallarta Hotel ·R  iu Palace Pacifico Hotel ·R  iu Palace Paradise Island Hotel ·R  iu Emerald Bay Hotel ·R  iu Guanacaste Hotel ·R  iu Bambu Hotel ·R  iu Bachata Hotel ·R  iu Caribe Hotel ·R  iu Montego Bay Hotel

4 Adults:

4 Adults + 1 Child:

· Riu Vallarta Hotel

· Riu Bambu Hotel

· Riu Palace Pacifico Hotel

· Riu Bachata Hotel

· Riu Palace Paradise Island Hotel

· Riu Emerald Bay Hotel

· Riu Emerald Bay Hotel

· Riu Montego Bay Hotel

· Riu Guanacaste Hotel

5 Adults:

· Riu Cancun Hotel · Riu Caribe Hotel

· Riu Bambu Hotel · Riu Montego Bay Hotel

· Riu Yucatan Hotel · Riu Tequila Hotel · Riu Playacar Hotel

RIU for Families


Riu Palace Macao 路 DOMINICAN REPUBLIC Riu Palace Jamaica 路 Opening December 2013 JAMAICA Riu Palace Peninsula (Adults section) 路 MEXICO

Aldults Only by RIU


Riu Palace Macao 路 DOMINICAN REPUBLIC Riu Palace Jamaica 路 Opening December 2013 JAMAICA Riu Palace Peninsula (Adults section) 路 MEXICO Riu Varadero (Adults section) 路 CUBA

Aldults Only by RIU


FIT Groups by RIU Conditions:

Booking Process:

· Minimum 5 rooms · Fit cancellations policies apply · Maximum 9 rooms · Comp pax · No contract goodies apply (6th or 11th depending on · No prepayment

· Create a fit group code.

the hotel and the group size)

· No later than 10 days before the arrival date, send to your contact in our MICE department the fit group code & the manifest with the individual bookings of the reservations belonging to the fit group. · Indicate the name/reference number of the pax(s) the comp shall be applied to.

Groups by RIU


Weddings by RIU

Weddings by RIU


Why should I choose to sell Riu Weddings? · Experience · Personalized service · Easy booking process (wedding package)

· Wide variety of destinations · Incredible prices www.weddingsbyriu.com

Weddings by RIU


Why should I choose to sell Riu Weddings? · Experience · Personalized service · Easy booking process (wedding package)

· Wide variety of destinations · Incredible prices

Weddings by RIU


Who should I contact ? Wedding Sales

(to set up the package and dates)

weddings@riu.com Once the Bride & Groom have their wedding package confirmed by our Wedding Sales desk, they will be contacted within the next days by our Wedding Coordinator on property.

www.weddingsbyriu.com

Weddings by RIU


Who should I contact ? Wedding Sales

(to set up the package and dates)

weddings@riu.com Once the Bride & Groom have their wedding package confirmed by our Wedding Sales desk, they will be contacted within the next days by our Wedding Coordinator on property.

Weddings by RIU


RIU Wedding Packages 路 Classic wedding package 2013 Simple, intimate & Romantic, available just for the couple.

路 Royal wedding package 2013 The perfect fusion of extravagance and simplicity.

路 Caprice wedding package 2013 Our more extravagant, elegant and complete option.

Weddings by RIU


RIU Wedding Packages RIU Free Wedding Package 2013: MExico

Dominican Republic

· Riu Palace Riviera Maya Hotel

· Riu Palace Bávaro Hotel

· Riu Palace Península Hotel

· Riu Bachata Hotel

· Riu Palace Pacífico Hotel

Bahamas

· Riu Emerald Bay Hotel

· Riu Palace Paradise Island

· Riu Santa Fe

Jamaica

Costa Rica · Riu Palace Costa Rica

· Riu Ocho Ríos Hotel · Riu Negril Hotel · Riu Palace Tropical Bay Hotel *This package requires a reservation for a minimum of 5 guestrooms for 3 nights. · Minister, Judge services, legal documentation & fees are not included.

Weddings by RIU


Wellness by RIU Spa & Gym 路 Gimnasium & Jacuzzi are part of all inclusive* 路 You can give your clients a gift by pre-booking a massage for them! *

Available in most destinations.

www.renovaspa.com

Wellness by RIU


Golf by RIU 路 Partnership with various golf courses 路 Different packages available

Golf by RIU


Destination Hotel Key selling points

CHAPTER 3


How does Riu take care of travel agents?

CHAPTER 4


Riu Partner Club • You receive points for every reservation submited, regardless of dates, hotel category or reservation channel • Exchange your points for free stays with no black out dates • One free night for you with the first submitted reservation • Book at our Super Amigo Rates, much lower than regular T.A. rates • Your clients receive a welcome gift on your behalf! Sing up online at: www.riupartnerclub.com

Riu Parter Club


Loyalty pays out Gold Status** Reach 500 stays within a

calendar year and make it to Gold status!

•5  0% more points for all bookings • Free day passes*** •F  ree airport-hotel-airport transfers where available*** •F  ree spa vouchers*** (for 2 where applicable) • Ability to book 2 rooms •G  olf discounts •U  pgrade to the next room category (when available at check in)*** • Welcome letter and amenity*** ** Gold Status will be earned after reporting 500 stays per calendar year. 1 stay = 1 person for 1 night. Benefits will be available only if booked through RPC. *** If requested 2 weeks in advance. Contact information listed below. Benefits not available on property without previous arrangements. Restrictions apply.

Riu Parter Club


Important highlights • NO time share! Total supporters of TA community! • New website to get a friendlier online experience with RPC. • Easy Sell: One stop shop, very consistent product. • Always the best deals, promotions and added values. • Best beach locations. • Expanding our hotel portfolio every year, adding new destinations. • Important investment in hotel renovations every year.

Riu Parter Club


NORTH AMERICA, CENTRAL AMERICA & CARIBBEAN

RIU Hotels & Resorts


Mexico · CANCUN

· GUADALAJARA

· RIVIERA MAYA

· MAZATLAN

· NUEVO VALLARTA RIVIERA NAYARIT

· CABO SAN LUCAS

Mexico


Cancun

Mexico


Located in one of the most beautiful beaches in Cancun.

Micro cuisine concept

Adults only villa section with enhanced amenities

Mayan archaeological site on premises

Riu Palace Peninsula Hotel VILLAS

562

4

5

5

Mexico


Riu Palace Peninsula Hotel Patisserie and ice cream parlor

Incredible views from our main 17 story building

New generation architecture and decor

VILLAS

562

4

5

5

Mexico


Riu Palace Las Americas Hotel Iconic RIU Resort in Cancun

Amazing location, close to the Convention Center, shopping mall and Cancun’s night life

Romantic atmosphere

372

3

6

5

Mexico


Riu Caribe Hotel recently renovated

Mayan Inspired Architecture

Great for families

8 minutes away from the nightclub area

Recently renovated

506

3

4

4

Mexico


Riu Cancun Hotel Steps away from Nightlife, Shopping Center and convention center

Great for families Activities all day long

Most of the rooms are Ocean View

569

4

4

5

Mexico


Riviera Maya

Mexico


Riu Palace riviera maya Riu playacar

Riu Palace mexico

Riu yucatan

riu tequila

Riu lupita

Riu Playacar Resort Mexico


Walking distance from Playa del Carmen downtown, including the famous 5th Ave

Best beach of the Riu Complex in Playacar

Riu Palace Mexico Hotel

Inside of Residential and Golf course complex "Playacar"

recently renovated 434

4

6

6

Mexico


Riu Palace Mexico Hotel recently renovated

Lot of palm trees on the beach providing natural shade 24 Lounge and patisserie

Micro cuisine concept

New generation modern decor.

434

4

6

6

Mexico


Riu Palace Riviera Maya Hotel Gorgeous white sandy beach filled with palm trees that provide natural shade

Inside of Residential and Golf course complex "Playacar"

Just 5 minutes away from Playa del Carmen downtown

Classic and elegant decor

400

2

6

5

Mexico


Riu Yucatan Hotel Renovations from April to July 2013

Located inside of Residential and Golf course complex "Playacar" Great for families Modern decor.

Activities all day long

645

3

4

6

Mexico


Riu Playacar Hotel Located inside of Residential and Golf course complex "Playacar"

Great for families

Laid back atmosphere

386

3

3

3

Mexico


Riu Tequila Hotel Largest Disco and Entertainment theater from our complex

Family accommodations available

Ideal for families Activities all day long

664

3

4

4

Mexico


Nuevo Vallarta Riviera Nayarit Mexico


Excellent location inside Flamingos Golf Course

15-20 minutes away from the airport

Family accommodations available

Riu Palace Pacifico Hotel 445

2

5

5

Mexico


Family rooms available Modern Riu, with a feeling of a Palace property

Plenty of Jr Suites available

Riu Vallarta Hotel 550

3

4

5

15 minutes away from downtown Puerto Vallarta

Mexico


Riu Jalisco Hotel

Renovations from August to November 2013

Nearby Golf courses

Activities all day long Great location for families and active people

700

3

5

6

Mexico


Mazatlan Mexico


Riu Emerald Bay Hotel Triple rooms available, ideal for family accommodation

Located in Nuevo Mazatlan Area

Stunning views

Riuland with water park

3 Conference rooms

716

3

3

5

Mexico


Cabo San Lucas Mexico


Amazing infinity pools

Incredible views from the lobby

Walking distance from "El Medano" beach

Riu Palace Cabo San Lucas Hotel 642

6

5

5

Mexico


Riu Palace Cabo San Lucas Hotel Great location in Cabo San Lucas

Only 5-10 mins away from the Marina

642

6

5

5

Mexico


Riu Santa Fe Hotel Amazing sightseeing aafrom the hotel

Walking distance from “El Medano� beach

5-10 minutes away from the Marina

Ideal for families and young people

902

4

5

7

Mexico


Jamaica 路 NEGRIL 路 MONTEGO BAY 路 OCHO RIOS

Jamaica


Negril

Jamaica


Riu Palace Tropical Bay Hotel Lies on the islands most longest beach

Small Resort ideal for couples

416

3

5

4

Tranquil atmosphere

Jamaica


Riu Negril Hotel Lay back vacation destination

Family oriented hotel Located in Bloody Bay, the beginning of the 7 mile beach, with very tranquil water

420

3

4

5

Close to famous Rick's Caffe

Jamaica


Ocho Rios

Jamaica


Convention center Exclusive Deluxe wing with enhanced amenities and additional services, such as concierge and 2 exclusive a la carte restaurants

Incredible wide beaches

Riu Ocho Rios Hotel 856

2

6

6

deluxe wing

Close to the famous Dunn's River Falls

1

2

Jamaica


Montego Bay

Jamaica


Riu Montego Bay Hotel Just 10 minutes away from the airport

Great for families

Perfect for small getaways

Shopping Center just across the street

681

2

4

4

Jamaica


Riu Palace Jamaica Hotel Opening Winter 2013

Krystal restaurant

Full access to Riu Montego Bay facilities, including sauna, jacuzzi, discotheque, daily entertainment and night shows

Adults only

238

2

4

3

Jamaica


Dominican Republic 路 Punta Cana

路 Puerto plata

Dominican Republic


Punta Cana

Dominican Republic


RESORT CREDITS FOR PUNTA CANA AND PUERTO PLATA!! · We are pleased to offer clients staying at any RIU Palace property in Punta Cana for 7 or more nights a resort credit valued at $2,000 USD. · Clients staying at either hotel in Puerto Plata for 7 or more nights will receive a resort credit valued at $1,000 USD. *

B  W: Jan 1st, 2013 – Apr 30th, 2013 TP: May 1st, 2013 – Dec 23rd, 2013

Dominican Republic · Resort Credits


Riu Palace Punta Cana

Convention Center Riu Naiboa

Riu Palace Macao

Riu Bambu

Riu Palace Bavaro

Riu Punta Cana Resort Dominican Republic


Intimate environment for couples Ice cream parlor and Pattiseries

New pool with swimup bar

Riu Palace Macao Hotel

First Adults only by RIU

recently renovated

364

2

5

5

Dominican Republic


Convention Center Exclusive VIP Villa section, located closer to the beach.

Riu Palace Bavaro Hotel

Largest beach of the Riu Complex

Newest RIU hotel opened in Punta Cana, offering our new modern style decor

VILLAS

562

4

5

5

Dominican Republic


Riu Palace Bavaro Hotel Ice cream parlor and patisserie

State of the art SPA and fitness center

Micro cuisine concept

Exchange privileges with all RIU Hotels in Punta Cana

VILLAS

610

2

5

5

Dominican Republic


Riu Palace Punta Cana Hotel Palm trees all around providing natural shade

Great location for weddings

Located in one of the most beautiful beach in Punta Cana

612

2

6

5

Dominican Republic


Riu Bambu Hotel recently renovated

Larger family Accommodations

New Deluxe Rooms for US & Canada only Great for families

740

4

5

4

Dominican Republic


5 minutes away from our private beach club

Recently renovated, fresh new style

Riu Naiboa Hotel recently renovated

362

3

2

3

Activities all day

Dominican Republic


Puerto Plata Dominican Republic


Riu Bachata Hotel Close to Golf courses in the area

Full exchange privileges with Riu Merengue

Very exclusive and romantic Cliff Gazebo with a beautiful view

610

3

3

4

Dominican Republic


Riu Merengue Hotel Great for families

Activities all day long

Located in the picturesque cove of Maimon

1007

4

4

4

Dominican Republic


Costa Rica 路 guanacaste

Costa Rica


Guanacaste

Costa Rica


Riu Palace Costa Rica Hotel

Newest RIU Hotel opened in Costa Rica Incredible location, only 35 mins away from Liberia's International airport Conference center, disco and casino on property

Modern style decor

538

4

5

5

Costa Rica


Romantic atmosphere

Lounge 24 and patisserie concept

Eco-tourism excursions

Riu Palace Costa Rica Hotel

Newest RIU Hotel opened in Costa Rica

538

4

5

5

Costa Rica


Riu Guanacaste Hotel

Family rooms available

Beautiful beachfront property surrounded by tropical jungle

Just 35 minutes away from LIR airport

701

2

5

5

Costa Rica


Riu Guanacaste Hotel Exclusive and private location Great for families

701

2

5

5

Costa Rica


USA 路 miami

USA


Florida

USA


Riu Florida Beach Hotel Steps away from famous Art Deco District Perfect for small getaways

Excellent locations, right in South beach

284

2

1

2

USA


Bahamas 路 paradise island

Bahamas


Paradise Island

Bahamas


Riu Palace Paradise Island Hotel

All Junior Suites Resort

Recently renovated

No hidden or additional fees during your stay

Incredible Beach Location

379

1

5

4

Attractive rates and packages

All inclusive hotel, located next door from famous Atlantis hotel

Bahamas


Aruba 路 palm beach

Aruba


Palm Beach

Aruba


Riu Palace Aruba Hotel

All inclusive hotel,

Casino Property

459

2

Hurricane free destination

4

5

Aruba


Riu Palace Aruba Hotel Located in famous Aruba Palm Beach

Night entertainment and restaurant within walking distance

Romantic Destination

459

2

4

5

Only 10 mins away from the pier, where shopping is available

Aruba


Cuba 路 VARADERO

路 HOLGUIN

Cuba


La Habana

Varadero Holguin

varadero

Ciego de テ」ila

holguin

Caribbean Sea

Santiago de Cuba

Cuba


Riu Varadero Hotel Located on the beach of Varadero, nearby “Gaviotas” marina

Double rooms available

Available Family Suites

New Adults Only section

SECTION

1110

3

8

6

ADULTS ONLY SECTION

1

1

1

Cuba


Children miniclub and park

Located in Yuraguanal beach

Riu Holguin Hotel 531

5

5

4

Suites and club rooms

Cuba


RIU Plaza Hotels · Our line of city hotels · Business oriented · EP Plan · Breakfast and first stock of minibar included · Multiple meeting facilities

RIU Plaza Hotels


Riu Plaza Berlin Berlin 路 germany

Riu Plaza New York Times Squere NEW YORK 路 USA

Riu Plaza Guadalajara GUADALAJARA 路 MEXICO

Riu Plaza Panama PANAMA CITY 路 PANAMA

RIU Plaza Hotels


Riu Plaza Guadalajara Hotel 16 Conference Rooms

Outdoor pool

Located in the heart of Guadalajara Cyty

550

1

2

2 Restaurants & 2 bars

2

1

RIU Plaza Hotels 路 Guadalajara


Riu Plaza Panama Hotel Penthouse 21 Conference Rooms

Located in the heart of Panama City’s financial district

Spa & Wellness center

645

1

3

2

1

RIU Plaza Hotels · Panama City


Riu Plaza Berlin Hotel Opening january 2014

21 Conference Rooms

Located in the heart of Panama City’s financial district

Spa & Wellness center

645

1

3

2

1

RIU Plaza Hotels · Berlin


Riu Plaza New York Times Square Hotel Opening 2015

Located in the heart of Panama City’s financial district

600

RIU Plaza Hotels · New York


Contact info USA Fernanda Rodriguez BDM West USA frodriguez@riu.com Nova Lee Black BDM Midwest nblack@riu.com Mar Canto BDM East Coast mcanto@riu.com Patty Pacheco 路 RPC & Inhouse Support rpc.america@riu.com 1.888.748.2582

Riu Parter Club


Contact info Canada Valerie Ward 路 BDM Ontario & West Canada vward@riuontario.ca Sandra Mallette 路 BDM Quebec smallette@riuquebec.ca Carlos Sanchez 路 RPC & Inhouse Support rpc.canada@riu.com 1.866.748.2582

Riu Parter Club


Presentación Corporativa RIU  

Presentación programa RSP

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