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Please note: In April 2013 the NHS was changed in line with the new NHS Act. Primary Care Trusts and Strategic Health Authorities were abolished and their work was delegated to other organisations, including some new NHS bodies. Organisation NHS England Public Health England Local Authorities Foundation Trusts Clinical Commissioning Groups

Responsibility Primary Care & Specialised Commissioning National Public Health services Local Public Health services Adult Social Care services Hospital Services Community Services Contracting hospital and community services

As a result, the PALS service no longer exists, as complaints for each area are dealt with by the relevant organisation. Issue Contact Any complaints regarding the commissioning NHS Stockport Clinical Commissioning Group and funding decisions of NHS Stockport Clinical Commissioning Group (CCG) should be directed Customer Services Manager Regent House to: Heaton Lane Stockport SK4 1BS Phone: 0161 426 5889 Email: STOCCG.customerservices@nhs.net For complaints about GP Practices, Dentists, Opticians, Pharmacies, Veterans’ health; Prisoners’ health, Immunisation; Screening programmes; 0-5 child health contact:

Website: www.stockportccg.org NHS England NHS Commissioning Board PO Box 16738 Redditch B97 9PT Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays). Email: england.contactus@nhs.net Please write ‘For the attention of the Complaints Manager’ in the subject line. Website: www.england.nhs.uk Stockport NHS Foundation Trust

For Complaints about Stepping Hill NHS Foundation Trust and Community Health Services, for example Podiatry, District Nurses, Stepping Hill Hospital Poplar grove Health Visitors etc. please contact: Hazel Grove SK2 7JE

Phone: 0161 419 5678 Email: pcs@stockport.nhs.uk Website: www.stockport.nhs.uk/


For Complaints about secondary care Mental Health services:

Pennine Care NHS Trust Pennine Care NHS Foundation Trust Trust Headquarters 225 Old Street Ashton-under-Lyne Lancashire OL6 7SR Phone: 0161 716 3083 Email: Complaints.penninecare@nhs.net

For Complaints about Social Care or Public Health services, contact:

Website: www.penninecare.nhs.uk Stockport Metropolitan Borough Council Quality Team 4th Floor, Stopford House Piccadilly Stockport SK1 3XE Phone: 0161 474 4600 Email: asc.qualityteam@stockport.gov.uk

For general health and social care enquiries, please contact:

Website: www.stockport.gov.uk/ FLAG (for local advice and guidance) Graylaw House Chestergate Stockport SK1 1LZ Phone: 0161 474 1042 Email: info@stockportflag.org.uk Website: www.stockportflag.org.uk

Healthwatch Stockport - a local health and social Healthwatch Stockport care watchdog service who work with the Graylaw House community on solving issues and themes of Chestergate concern around health and social care. Stockport SK1 1LZ Phone: 0161 477 8479 Email: info@healthwatchstockport.co.uk Website: www.healthwatchstockport.co.uk NHSCAS can help if patients believe they have NHS Complaints Advocacy Stockport not had the service they expect from the NHS Dove House and want to complain, using the NHS complaints 65 Union Street, process. Stockport, SK1 3NP Phone: 0161 475 6229 Free Phone: 0800 633 5411 Email: info@nhcas.org.uk Website: www.nhscas.org.uk



Complaints contactsaug13