How Patient Feedback System is Improving National Health Service?
Patient feedback is important for healthcare providers to understand how patients think about the service rendered. The captured feedback can be used for enhancing the quality of care and ultimately patient satisfaction. Further, the staff can use the data to implement the changes for ensuring patient safety.
How to Capture Patient Feedback? Capturing patient feedback is the first step towards offering better patient experience. Although,we are living in the digital era, it would be surprising to know that a majority of hospitals still employ paper feedback forms for capturing feedback. Only a small portion of the hospitals employ patient feedback app to capture feedback. The rapid advancements made in technology has brought tremendous changes in every walk of life. When it comes to medical field, the usage of mobile apps have been beneficial to both the doctors and patients. With patient feedback apps, patients love to give their feedback concerning various aspects of the hospital. It may be related to doctor and staff performance, facilities, ambiance and others. When compared to paper feedback forms, there would be higher response rates with customer feedback apps.
How does Patient Feedback System Capture Feedback? The patient feedback system employs multiple modes and devices to capture feedback. They include Android tablets, iPads, Web surveys, and automated Kiosks. The software is highly