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Your ISSUES | Your NEIGHBOURHOOD | Your Home | Your Mag a zine

Autumn/Winter 2012

Christmas on a budget p4

Get easy access to all our services p10


999 Project


Wii Olympics



Support Workers


Money advice


PHP 747


Interactive TV

Including Smartphone App & Nintendo Wii ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

News & What’s On Contact Us Report It Request It Sheltered & Supported Housing You & Your Home Useful Services Paying Your Rent Get Involved


6 e g a p ee

e m o c l e W to the

Autumn/Winter Edition of At Home!

Contents Top tips for a value for money Christmas . . . . . . . .4 Prestigious award for Hinchliffe resident . . . . . . . 16

Alternative format? We can supply this information in large print, on audio CD or in your language. We can also send you a magnifier. Please call to discuss your requirements.

IT Champions to the rescue! . . . . . . . . . . . . . . . . . 17

Your Community

Looking Local is here . . . . . . . . . . . . . . . . . . . . . . . . 6 Life as a PHP volunteer . . . . . . . . . . . . . . . . . . . . . 18 Lunch date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Leaseholders re-elect Board member . . . . . . . . . 19 New Roots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Rent raffle prize winners announced . . . . . . . . . . 19 Meet the life savers of the future . . . . . . . . . . . . . 10 Your Home Young footballers train with the pros . . . . . . . . . . 11 Looking after your loft . . . . . . . . . . . . . . . . . . . . . . . 20 Poole Youth Forum hosts annual residential . . . 11 Spectrum successes . . . . . . . . . . . . . . . . . . . . . . . 20 Through the sheltered keyhole . . . . . . . . . . . . . . . 12 Make the extractor your number one fan . . . . . . 20 Making your views count . . . . . . . . . . . . . . . . . . . . 12 Tips from Mend It Mike . . . . . . . . . . . . . . . . . . . . . . 21 Christmas refuse collection dates . . . . . . . . . . . . 13 Solar news . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 We’re improving your community . . . . . . . . . . . . . 13 Your Money Horticultural honours . . . . . . . . . . . . . . . . . . . . . . . 14 New name, same faces . . . . . . . . . . . . . . . . . . . . . 22 Better budgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Your Issues

TRUST sessions keep residents informed . . . . . . 15 Go Coastal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Shining a light on Welfare Benefit . . . . . . . . . . . . . 23 Residents welcome second Memory Café . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Don’t get in with a loan shark . . . . . . . . . . . . . . . . 23 Your People

At Home is produced for Poole Housing Partnership residents. We’d like to include your own news, views and articles in future editions. Please send them to the address below and if you require any further information, please call: 01202 264436 Poole Housing Partnership Ltd Beech House 28–30 Wimborne Road Poole BH15 2BU Tel: 01202 264444 Email: Web: Designed & Printed by Tel: 01202 530763

Team BC go for gold . . . . . . . . . . . . . . . . . . . . . . . . 16

How to contact



r all enquiries: fo r e b m u n e n o Freeph 0 0800 652390 Local landline: 4 bile: 01202 26444 ging from a mo n ri n e h w r e b um National rate n 0 : 0300 200390 ergency repairs m e rs u o h e c of offi Freephone out 0800 506050 ss: Freepost addre Freepost PHP 3

Distributed by Postcare Ltd. Without permission from PHP, reproducing a part or the whole of this magazine is not allowed.


Top tips for

y e n o m r o f e u l a va


us once again! That time of year is upon easy to get carried away if you e for giving, it’s tim a is as tm ris Ch ile wh t top tips for enjoying a Bu r ou e ar re He . ng di en sp don’t keep an eye on your season – without breaking the bank. fabulous festive Set yourself a realistic budget

a budget calculator h you can afford to spend this Christmas. Use muc how out work is do ld shou you thing first The s to ever y s/calculators which enables you to allocate fund stma /chri ents k/ev .co.u talk .talk www at one such as the more than you rations. You’ll see straight away if you’re spending aspect of your Christmas spend, from gifts to deco finances organised before you start shopping. should and it will give you the chance to get your

Check what you’re entitled to

itled to benefits or tax credits? Do you think you should be ent your payments in time for While you won’t necessarily get ra funds could help to ease the Christmas, some legitimate ext r. PHP’s Your Money Team financial pressure in the new yea advice, so if you’d like to find suppor ts residents with help and 4484 or email out more please ring 01202 26 rnatively please take a look Alte Home. at page 22 of this edition of At

Write a list, check it twice, and stick to it Before you head to the shops, make a list of all the gifts you need to get (ac cording to your budget) and cross them off as you bu y them. Pre-planning is key here – you’ll want to ma ke sure your nearest and dearest are covered, bu t your list will help reduce overspending, and tem ptation, when you’re out shopping. It will als o prevent you buying duplicates of things, and sto p you collecting a big stash of presents for one per son but neglecting others!

Buy your gifts online

online, so try logging It goes without saying that the best deals can often be found a packet on electronic on rather than hitting the high street. You’re bound to save also worth checking if items, as well as books, DVDs and personalised gifts. It’s even more. there are any discount codes available to help you save and ercod ouch Our favourite sites are www.myv search by store can, where you to locate the latest codes.



g Be wise about your food shoppin

reason to have the best of Too many people think Christmas is n brands can do the job just everything when cheaper, lesser-know t. Rather than bulk buying all as well and at a fraction of the cos as, shop around for the best your food a few days before Christm ermarkets, in advance. bargains, including at the cheaper sup e with your tongue, not by the The thing to remember here is to tast et your loyalty points will come look of the packaging. And don’t forg in very handy too.

Share the cost of Christmas If you’re spending Christmas with other members of your family, why not allocate responsibility for different elements to each perso n? One could buy the turkey, another the crackers and someone else the Christmas pudding. You could even organise a Secret Santa betwe en yourselves. Each person buys a gift for one other person, chosen by ballot, and according to an agreed limit. Alternatively, collect some cheap treats and turn your present-giving into a lucky dip!

tmas now Start saving for next Chris now. If you see

for next year’s festivities is The perfect time to prepare e them sales, get them now and sav some gift-worthy items in the ich will wh , starting a savings fund too for next Christmas. Consider make budgeting cash aside each month and encourage you to put some tions t the price of cards and decora tha ice not o als ’ll You ier. eas treats a lot a chance to grab some festive got ’ve you so y, uar Jan in plummets at massively reduced prices.

Deliver gifts and cards in person

Assuming your loved ones don’t live on the othe r side of the world, a great way to spread some festive joy is to visit friends and relatives in person, gifts and cards in tow. This means you don’t end up wasting a lot of money on delivery char ges and you might find you have more room in your budget for pres ents. Even better, you could deliver your cards on foot – you’ll save a lot of money on stamps and petrol, and it will help you burn off all those mince pies and chocolates!

s Don’t go crazy at the sale

es. The advice n all attention turns to the sal the ted dus and e don is y Da mas, it No sooner than Christmas excuse to indulge over Christ an ing find pily hap us of ny ma g way. here is not to overdo it. With common sense will go a lon of bit a es; sal the at t res a dit card you’ll only end up pays to give the pocket or cre t because they’re reduced – jus gs thin y bu not and ely Remember to shop wis don’t need or don’t fit! spending money on items you


Your Community

Looking Local is here

Now you can find all our services in one handy location At PHP, we’re committed to providing a highquality customer service to all our residents. So we’re delighted to have launched Looking Local – our brand new interactive customer support tool.

Looking Local is open 24/7, giving you fast, convenient access to PHP’s services wherever and whenever you need them. All you need to do is boot up your computer, flick on your TV, swipe your smartphone or point your Nintendo Wii and it’s easy to find the information you’re looking for.

How can I connect to Looking Local? It couldn’t be easier to access Looking Local. We’ve made the service available on a range of platforms so you can choose the right one for your needs.

Why should I use Looking Local? Looking Local collects all our services in one place. If you need to report a housing repair job or an instance of anti-social behaviour, you can do it in moments. If your rent is due, Looking Local tells you how to make a payment and provides advice on managing your account. And if you want to keep up to date with the latest developments at PHP, including news and events, Looking Local is the place to go.

Through your TV If you’re a Virgin customer: 1. Press the Home button 2. Choose Interactive 3. Select News & Info 4. Select Looking Local or Go to the Community Channel (233) 5. Press Red

If you’re a Sky customer:

Head to Looking Local for: • Advice on reporting repairs • Help with your rent • Ways to get involved in PHP activities • News and events updates • Housing officer contact details • Information on sheltered housing • Money advice • Guidance for leaseholders • NHS and Job Centre Plus services • Ways to get in touch with us • And more!

Through your smartphone

How can I find out more?

Through your computer, mobile or Nintendo Wii

If you have any questions about Looking Local and how to use the service, please give our IT team a call on 01202 264444.

1. Go to the Community Channel (539) 2. Press Red

1. Go to the Android Market or App Store 2. Search ‘Looking Local’ 3. Download the app – it’s free!

1. Type the URL 2. Enter ‘747’ in the QuickCode box 3. Click OK.


Lunch date

Your Community


Sheltered housing residents come together to enjoy a tasty meal

We aim to help provide healthy, low-cost meals to residents and the local community, so we are delighted to host a weekly lunch atStanfield Close and a fortnightly lunch at Bob Hann House.

Week 1 Chicken pie / Macaroni cheese New potatoes and green beans Jam Sponge with custard

Launched in July 2012, Stanfield Close lunch club is held every Thursday at 12pm in the scheme’s common room. Lunch is prepared by Bryan Seebourn, chef at St Aldhelm’s Academy, and cooked in the Academy’s kitchen. The cost of a meal at Stanfield Close is just £3 per person, including a main course, dessert, and tea or coffee. The club is open to all, and places should be booked in advance by contacting Lesly Curtis or Chris Foster on 01202 743396.

Week 2 Roast beef / Cauliflower cheese Roast potatoes and carrots Ice cream pot Week 3

Sweet and sour chicken with rice Vegetarian quiche with potato wedges and cauliflower Fruit crumble with custard

Bob Hann House lunch club was launched in August 2012. Held every other Tuesday at 12.30pm, the club has been well received by residents and members of the local community, giving older people in the Parkstone area an opportunity meet and socially interact with others. Meals are supplied by Collins and cost £4 per person, including a main course and dessert. If you’d like to make a booking, please telephone Sarah Florio on 01202 730313.

Lunch time at Bob Hann House

visitors enjoy Residents and e at Stanfield Clos

If you’d like to find out more about our lunch clubs and how we can help you eat healthily on a budget, please contact your Sheltered Housing Co-ordinator.



s t o ⇢ o R New Your Community

ing from the d n fu n o w P H P Last year, al Food Fund to c o L ry e tt o L l a Nation r project to help a e -y o tw a h c n lau residents, and P H P e g ra u o c and en grow food to y, it n u m m o c the wider at how the k o lo a ’s re e H locally. ssing… project is progre

Turlin Moor Community Garden goes from strength to strength Set up and run by local residents with support from PHP, the Turlin Moor Community Garden has flourished since it was officially launched by the Mayor of Poole in June 2012. Residents and their families have been actively encouraged to plant and harvest a variety of produce, while groups from Turlin Moor Community School, St Gabriel’s Nursery and Postman Pat’s Nursery all have their own plots. Members of Turlin Moor Youth Club have also used their artistic skills to create a permanent sign to welcome visitors to the garden.

the Youngsters competed in r me sum the g Garden Olympics durin

Over the summer, PHP ran a number of workshops and activities to keep children entertained, from cooking to scarecrow making. We organised the Garden Olympics, where children competed in wheelbarrow and egg-and-spoon races. Prizes of fruit baskets were awarded to Aaron and Thomas Collins and Max and Tommy Stringer, who donated the most compostable material for use in the garden. At the end of September, residents got the chance to sample some of the produce, including potatoes, carrots, onions, courgettes, peas, beans, salad and herbs, during the Turlin Moor community lunch.

Brooke, Lacey-Lee and Ka itlyn

The project has inspired several young local gardeners to test out their green fingers at home. Garden Olympics-winners Aaron and Thomas have grown vegetables in their garden at home for the first time, harvesting beans, carrots, cabbage and much more. Siblings Brooke, Lacey-Lee and Kaitlyn Bacon have also grown potatoes, carrots, onions and courgettes.

Bacon get green!

Did you know? Waitrose in Parkstone has supported the Turlin Moor Community Garden with more funding. 8

Kingston Lacy ⇢ latest news

PHP residents have been busy at the National Trust’s Community Allotments at Kingston Lacy, tending their own plots and growing fruit and vegetables on PHP’s communal plot. Despite the terrible summer, an abundance of produce, including some enormous pumpkins, has been grown. To celebrate the Allotments’ success, over 50 people enjoyed a cream tea and guided tour when they visited the site in August. A big ‘thank you’ to volunteers Eric, Steve, Sue, Gill and her grandchildren Charlotte, Daniel and Jack, for their help on the day, and also to our partners Diverse Abilities for their help and support with this project.

Your Community

PHP’s Clare Sutton joins visitors at the Kingston Lacy celebration cream tea

Sheltered housing ⇢update

Eight of PHP’s sheltered housing schemes have now established their own food-growing projects. Selby’s long-running gardening club has had a bumper crop of raspberries, cucumbers and courgettes, while at Cinnamon Lane residents have been enjoying strawberries, spinach and broad beans. The Cynthia Close project, which only started up in May, has produced a great salad crop. And at Hinchcliffe, sales of residents’ produce have so far raised £60 towards seeds and tools.

Gardeners at Bob Hann, Selkirk and Sherrin Closes are growing some winter crops and hatching plans for next year, while at Stanfield Close, sheltered residents and the wider community have come together to harvest beans, marrows and onions. e from Hinchliffe Clos

and John Robertson eir crop of vegetables Gardeners Ann Way with th

s t o o R w e N h t i w d e v l o It’s easy to get inv re

please contact Cla

cts, ’s gardening proje P H P f o e n o t si vi If you’d like to your community, in n e rd a g a p u t or se p @ n o tt su c. il a m e 64316 or Sutton on 01202 2 9

r e n r o C h t You

Hamworthy school children enjo y a day with the Dorset Fire and Rescue Service

Local children learn about the importance of the emergency services Pupils from Carter Community School, Hamworthy Middle School and Turlin Moor Community School recently embarked on the Hamworthy 999 Project, a new initiative organised by the Hamworthy Safer Neighbourhood Team.

Meet the life savers of the future Finally, the RNLI invited the group for a tour of its Poole HQ and offered some important water safety advice.

PCSO David Bowler from the Hamworthy Safer Neighbourhood Team told At Home: “We hope the skills learnt and the community spirit gained by these children will lead them onto a bright future. The feedback we received will allow us to continue to improve this multi-agency partnership project to positively engage with a new group of young people next year.”

The project, which has the backing of Dorset Police, Dorset Fire and Rescue Service, South West Ambulance Service and the Royal National Lifeboat Association (RNLI), is designed to inspire children to pursue careers in the emergency services. The children spent time with members of each service, learning about the role they play and the issues affecting their community. Dorset Police’s dog and firearms sections talked about the impact of crime and anti-social behaviour on victims. Dorset Fire and Rescue Service gave fire safety tips for both outside and inside the home. And the South West Ambulance Service taught the pupils how to respond in a medical emergency, including some vital first aid skills.

A mentoring scheme ran alongside the project, ‘buddying’ Year 7 Hamworthy Middle School and Turlin Moor Community School pupils with Year 8 pupils from Carter Community College. The scheme has helped to improve team working skills, nurtured leadership skills, and eased the anxiety of some pupils who feared the transition to high school.


in a r t s r e l l a b t o o f g n u o Y with the pros PHP helped run a

successful football project with AFC Bournemouth

Young people from Poole had the opportunity to train alongside AFC Bournemouth’s coaches for free over the summer holidays as part of a project to provide positive activities for young people. Around 30 young people attended each weekly session at Baiter Park, Poole. The coaching sessions were jointly funded by the Poole Town and Oakdale Safer Neighbourhood Team and Poole Housing Partnership as part of wider work to prevent young people from becoming involved in anti-social behaviour. PC Stuart Newman, of the Poole Town and Oakdale Safer Neighbourhood Team, said: “This project is all about giving young people something positive to focus on as well as an opportunity to train with professional coaches. This is just a small part of our ongoing work with local young people.” Sue Howes, Housing Manager at Poole Housing Partnership, added: “We were delighted to support the project, which encourages young people to develop their teamwork skills, build their confidence and invest in their futures.”

Poole Youth Forum hosts annual residential The group came together to discuss the issues that matter to them

future of children’s services in Poole. Anne said: “Being able to talk directly with young Youngste people about issues residential at rs at the annual Worth Matrave that concern them rs is vitally important in helping shape priorities and services that meet the needs of children and young people in Poole.”

Poole Youth Forum held its annual residential in the last week of August. The group of young people, who are aged between 13 and 19, planned a schedule of events for the next year and decided the agenda of the forthcoming Annual Youth Conference. Topics including self-confidence, access to information, and guidance in relation to mapping out career choices, were raised in group discussions. Other issues, such as being safe in their communities, were also considered.

Anne recognised the thoughtful and professional way in which the young people engaged with the discussions. “I particularly enjoyed being part of activities and working with the youngsters,” she commented. “The residential is always a very rewarding event to be a part of and I thank Poole Youth Forum for their commitment to improving the services we provide.”

The group helped with the programme of activities, the menu, shopping and cooking during their stay at David Donaldson Field Studies Centre at Worth Matravers.

Feedback from the young people in attendance was extremely positive, with comments including: “It was brilliant”, “We did amazing things”, “The star gazing was great” and “Can we do another one?”

Anne Newton, the then Strategic Director (Children Services) at the Borough of Poole, visited the group for lunch before answering their questions about the

To find out how you can get involved in Poole Youth Forum, please contact Peter Cooper on 07779 880723.


e l o h y e k d e r e t l e h Through the s Your Community

Visitors welcomed to PHP’s annual Sheltered Housing Open Week

PHP’s Sheltered Housing staff provided help and advice during the week, as did PHP’s Your Money Team. Our partners from the Borough of Poole, Spectrum Property Services, Age Concern and the Safer Neighbourhood Team were also on hand to answers visitors’ queries. We were fortunate to welcome the Mayor of Poole to our Hinchliffe Close and Selkirk Close schemes and Cllr Peter Adams, Housing Portfolio Holder, also attended.

We were pleased to welcome over 200 prospective residents to our sheltered housing schemes during our special Open Week. Current residents were kind enough to open their doors to allow visitors to see inside their homes. Schemes from across Poole were involved, such as Baiter Gardens in Poole Town, Millfield in Creekmoor and Cynthia Close in Parkstone. Visitors could choose between a morning coffee or an afternoon tea slot and enjoyed refreshments prepared by PHP Support Officer Maralyn Kitcher’s daughter, Jennifer Croxford.

using scheme Our sheltered hoose at Woodstock Cl

Making s your view t n u o c

Panel The Resident Scrutiny sful meeting es cc su a of at the close

Housing Support Locality Manager Karen Rees was thrilled with the positive feedback the team received during the week: “Visitors told us they were pleasantly surprised by the quality of PHP’s properties, and impressed at the range of activities and social events on offer,” she said. “Thanks to everyone’s hard work, the event was a big success, and we’re looking forward to next year!”

Information on display for our visitors

Visitors learn about our sheltered housing schemes

Our independent residents group has its say on PHP’s services The Resident Scrutiny Panel (formerly known as the Service Improvement Review Board) was formed earlier this year to enable residents to have a further say in how PHP delivers its services and ensure we meet high standards. The group, which acts independently of other resident groups at PHP, has the freedom to choose which services they scrutinise. It currently consists of 10 members of varying ages and diverse backgrounds, who meet every five to six weeks throughout the year. They report directly to the PHP Board of Directors. The meetings have so far helped to shape the format and design of the PHP Annual Report (included with this issue of At Home) and the updated PHP website, which is set to go live in early 2013. Members have also started examining PHP’s service standards and whether they adequately meet the needs of today’s residents. There is currently an opportunity to recruit two more members to the group, so if you’re interested in joining or would like to find out more, please call 01202 264401.


nd a e s u f e r s a Christm ounced n n a s te a d n o i t c recycling colle

Your Community

There will be no waste collections between 24th December and 28th December inclusive. Collections will resume from 31st December 2012 on your normal collection days. Extra bags of refuse and recycling will be collected with your first collection after Christmas. Additional recycling can be placed in either plastic bags or cardboard boxes. Please do not put cardboard boxes out before your collection day as they will get damp and become difficult to collect.

If you live in a PHP property with a waste chute or identified capacity limitation, you will receive a collection service as normal between 24th and 28th December 2012. Recycling or additional waste can also be taken to the council’s new Household Waste Recycling Centre, Nuffield Road which is open weekdays from 8.30am until 4.15pm except Christmas Day, Boxing Day and New Year’s Day.

Recycling collection dates

Collection area

Normal collection day

Last collection before Christmas

First collection after Christmas

Hamworthy West, Hamworthy East


11th December 2012

8th January 2013


12th December 2012

9th January 2013


13th December 2012

10th January 2013


14th December 2012

11th January 2013


17th December 2012

31st December 2012

Broadstone, Creekmoor


18th December 2012

1st January 2013

Parkstone, Poole Town


19th December 2012

2nd January 2013

Merley & Bearwood


20th December 2012

3rd January 2013

Branksome East


21st December 2012

4th January 2013

Oakdale, Canford Heath East, Canford Heath West Newtown, Oakdale, Parkstone, Canford Heath East Penn Hill, Branksome West Penn Hill, Branksome West, Branksome East

We’re improving y t i n u m m o c l a c lo r you Tenants and leaseholders can apply to PHP for funds from the ‘Neighbourhood Improvements for Communities and Estates’ (NICE) scheme to carry out improvements which will benefit their community. Examples include communal garden improvements, the creation of seating areas and improved security and lighting, to name just a few. The latest projects are pictured here. The maximum grant available under the NICE scheme is £3,000 per project. If you would like to find out more please give us a call 01202 264444.

Cynthia House Residents applied for some seating to enhance their well-maintained garden and orchard areas.

Trinidad House A gravelled area and large planters for residents to plant up with their own plants has created an attractive entrance to the common room.

Cinnamon Lane The outdoor space has been improved with a range of wooden garden furniture, providing a pleasant area for residents to meet, sit and socialise.


Your Community

Horticultural honours

Green-fingered PHP residents have been recognised in our annual gardening contest

PHP has been running its own gardening competition for residents since 2010. This year’s judge, Councillor Les Burden, who is also a Director of PHP and Chair of the Broadstone Horticultural Society, was highly impressed by the quality of entrants and particularly by the garden of Peter Rush in Hamworthy, which was awarded first place in the Best Individual Garden section.

Peter & Christine Rush Best Individual Garden

PHP’s sheltered housing scheme at Selby Close received first prize in two categories, Best Community Garden and Best Themed Garden, and resident Ali McGrail was placed second for the Best Individual Garden prize. In the Young Gardeners’ section, the prize went to Turlin Moor Community School, where lots of pupils have helped out at the community garden as well as in their own garden at the school. Ellis Bright, Aaron Collins and Thomas Collins all received certificates. Councillor Burden believed everyone involved should be very proud of their achievements: “It’s been a real pleasure meeting these people who work so hard to create beautiful gardens for themselves and their communities,” he said.

Ali McGrail & Councillor Les Burden Best Community Garden

Best Individual Garden

1st prize: Peter and Christine Rush 2nd prize: Ali McGrail 3rd prize: Gill Akejder

Best Community Garden

1st prize: Selby Close Gardening Club 2nd prize: Simmonds Close 3rd prize: Sherrin Close

Best Themed Garden

Ali McGrail & Alan Bill Selby Close’s Secret Garden

1st prize: Secret Garden (Selby Close) 2nd prize: Rose Garden (Stanfield Close)

Most Improved Garden

1st prize: Rose Garden (Stanfield Close) 2nd prize: Communal garden (Vale Close) 3rd prize: Begonia bed (Stanfield Close)

Best Young Gardener

1st prize: Turlin Moor Community School Certificates: Aaron Collins, Thomas Collins and Ellis Bright


Gill Akejder & Thelma Cullen Most Improved Garden, Stanfield

Your Issues

TRUST sessions keep residents informed

Brian Muspratt, a resident from Selkirk Close who attended both sessions, said: “TRUST events are a great way to meet other residents from different landlords to find out how their services differ from ours. They also provide an opportunity to stay informed about the latest issues in the housing world.”

The Resident Involvement Team at PHP provides training for residents through a group called TRUST (Tenants R US Training). The group is made up of local landlords who provide help and advice for tenants on a variety of topics, in a value-for-money way. These training events also provide a great opportunity for residents to share their experiences and ideas with other residents from across the region. In August, 10 PHP residents were invited to Bournemouth Village Hotel to learn about the new Social Housing Complaints System, due to come into effect from April 2013, and how it is going to directly affect them.

If you would like to attend any of the TRUST events, then please call 01202 264422 or email getinvolved.php@

TRUST delegates learn about the Housing Landlord Complaints System

In October, a further 15 PHP residents looked at how resident involvement has progressed over the last decade and what’s in store for social housing residents over the next 10 years.

Residents welcome second Memory Café

New facility provides support for residents with short-term memory loss Following the success of the Memory Café project at Hinchliffe Close, a new Memory Café has been launched at Simmonds Close, Oakdale. During a recent consultation, 81% of Simmonds Close residents voted in favour of the service operating at their sheltered housing scheme. Simmonds Close reside

Memory Cafés offer an informal setting where anyone can drop in without an appointment, and talk to a volunteer or a professional about memory loss.

nts attend the newly

set up Memory Café

PHP’s Memory Cafés are open to people who are:

The Café provides emotional support and also reduces the isolation often felt by people with memory problems, their carers and their families. It presents a useful addition to the process of an early diagnosis to those who may not wish to go directly to their doctor.

✓ Over 18 years of age ✓ Registered with a Bournemouth or Poole GP ✓ Active participants and agree to the referral ✓ Have the symptoms of memory loss or a diagnosed dementia

The project aligns with the aim of the National Dementia Strategy, which was launched by the government in 2009. The strategy aims to place great importance on places of contact where ‘Peer Support’ may be found and where education and information can be distributed.

For more information, please contact Maria Read, Sheltered Housing Co-ordinator, on 01202 679038.

Memory Cafés held at Hinchliffe Close and Simmonds Close are run in partnership with the NHS’s Memory Support Team, who promote independence for people with memory difficulties.


d l o g r o f o Team BC g Your People

Active sheltered housing residents take part in the Wii Olympics

May Harris loves a game of ten-pin bowling on the Wii!

Inspired by Team GB’s success at the London Olympic Games, residents at Belmont Court have come together to compete in their favourite sports – all from the comfort of their common room.

Belmont Court is an ‘extra care’ scheme Belmont Court residen and has ts with their Nintendo Wii games co nsole a team of carers on site in the evenings to support residents and organise activities. Sheltered Housing Co-ordinator Julia Druce asked the residents if they would like to try the Wii. “The response was really positive, so we set up some evenings where they could come down to the communal lounge to play against each other,” said Julia. “The Wii encourages residents to interact, be active and have fun all at the same time.” Formed of a base unit connected to the television and one or more remote controls, the Wii cleverly detects players’ movements to enable them to interact with the action on screen. The console is simple to set up, and has become a popular activity with both children and adults. And, as Pat told us, it’s just as entertaining to watch as it is to take part!

The residents, who include May Harris, Pat Mullins, Phyllis Brown and Ron Cooper (pictured above right), have played a number of sports since a Nintendo Wii games console and widescreen television was provided in the summer. The group enjoy playing snooker, golf and tenpin bowling, with 98-year-old May winning a strike the first time she picked up the control – go May, go!

PHP currently has three Wii consoles, which were funded by the Get Digital outreach programme. To enquire about borrowing one, please speak to your Sheltered Housing Co-ordinator.

The Nintendo Wii offers a fantastic opportunity for the residents to keep active and socialise with their neighbours, as well as familiarise themselves with a fun and easy-to-use piece of technology.

The Nintendo Wii console is easy to set up and use

Prestigious award for Hinchliffe resident A PHP resident has been commended for her contribution to her community Jean Lock, resident at Hinchliffe Close, recently received the Silver Poole Community Award from Carol Evans, Mayor of Poole. Jean was nominated for the award by fellow resident Kevin Green, who she helped when he was recuperating from an operation a few years ago.

Carol Evans, the Worshipful May or of Poole and her consort Bryan Evans, join Kevin Green and award recipient Jean Lock

Carol Evans, Mayor of Poole, said: “I was much moved when I heard about the all help and support Mrs Lock gives to her neighbours and the difference this makes to their lives. It is wonderful to have people like Mrs Lock in the Borough and I sincerely congratulate her on this well-deserved award.”

As well as supporting residents on a day-to-day basis, Local Community Representative (LCR) Jean acts as chairperson of the Hinchliffe Social Group, organising coffee mornings, lunches, craft afternoons and bingo sessions. She’s also never far from the kitchen and can often be found making rounds of tea and doing the washing up!


IT Champions to the rescue!

Your People

• Good knowledge of most IT subjects • All Microsoft Office programs (except Excel!)

Our technical whizzes are here to help solve your computer problems The IT Champions Scheme is an initiative set up to

Brian Marlow

provide residents with a range of IT support. From setting up an email account, to online shopping and designing newsletters, our volunteers are on hand to answer your queries and offer training throughout the year at various

• Databases

convenient locations. The team can also help you with the

• Presentation graphics

technical set up of new systems and programs.

• Spreadsheets • Word processing

We currently have five IT Champions, each with their own

• MSN Messenger

area of expertise, so take a look at their profiles to see

• Internet

who can help you best. A big thank you to them all!

• Artwork and imaging

Chris Moody

• Basic computer queries

• Most widely used programs

• Internet surfing • Emails

• Setup support and installing new programs

• Designing posters and newsletters

Norman Farenden

Ray Aggett


• Microsoft Word

Would you like to be an IT Champion?

• Presentations and sideshows • Sending emails and adding attachments

Please get in touch with the Resident Involvement Team for more information by calling 01202 264422 or emailing

• Searching the Internet for information

n Jeannette Braso jeannette@itcha

• Importing photos from digital cameras • Cropping and resizing digital pictures


Your People

Life as a PHP volunteer

We speak to Becky Stanley about her reasons for becoming a volunteer and how helping others has helped her take her first steps into an exciting new career.

PHP’s Volunteer Support Ser vice can help both PHP residents and the loca l community

What first motivated you to sign up as a Volunteer Support Worker with PHP?

Any low points? There aren’t really any low points, but it helps to accept that despite your best efforts you can’t help everyone with everything all the time.

I’d been working for a charity for some time, and felt that I could offer more than just a voice on the end of a telephone. I wanted to support people on a practical level, with their day-to-day activities. Having moved from Southampton to Poole I thought volunteering in this way would help me get to know my new community, as well as make a real difference to people’s lives.

You’ve recently started studying for a social work degree at university. Has the volunteering helped you with your course? I started my degree course at Bournemouth University (BU) in September, but applied for the course a long time beforehand. I definitely think the fact that I was volunteering for PHP contributed to the quality of my application. Since starting the course, I’ve learnt that BU uses PHP, among other employers, to place students during practice learning placements, so I think that also worked in my favour!

What does volunteering involve and how much time do you give to it? I am currently supporting a local resident by accompanying them to appointments and helping them with their shopping. Sometimes we just meet for a coffee and a chat. I usually spend a few hours per week with them, but occasionally more. I have also helped them prepare for a house move. How much time I give is dependent on both my availability and the client’s requirements, but I’m generally able to accommodate their needs around my own personal commitments.

Why would you recommend volunteering for PHP in this way? I would recommend volunteering for PHP as you can give as much as is convenient for you. You will help people who have issues relevant to your skills and experience, with the option to be a befriender, or an enabler. Your expenses are refunded and full training is given, which are all skills that are transferable to the workplace.

What have been the highlights of your time volunteering so far? While I’ve only been volunteering for a short time, I feel I’ve had a positive effect on every person I’ve helped. This makes what I do so worthwhile.

If you like the sound of volunteering at PHP and would like to find out more, please call Esther Brown on 01202 264317 or email

What are the main rewards? My clients are always really appreciative of what I’ve done for them, and it makes me happy to say “I did a good thing today”. It’s great that PHP provides free training and supervision to ensure that I am well prepared, and that I can talk to a member of the team if there’s a problem or issue I need to discuss.


Leaseholders re-elect Board member

Your People

We are delighted to report that, following a ballot of all PHP leaseholders, Adele Kitson has been re-elected to the PHP Board of Directors. A leaseholder of six years, Adele was first elected in September 2010, and has also been a member of the Leaseholders’ Committee. Adele has lived in Dorset all her life and has been a Poole resident for the last 20 years. Speaking about her re-election, Adele told us: “I would like to thank my fellow leaseholders for re-electing me. I feel very passionately that leaseholders should have a strong voice within PHP, and I thank them for their confidence in me. I won’t let them down!”

Adele Kitson has been on the PHP Board since 2010

Rent raffle prize winners announced

Congratulations to these residents who have been rewarded for their clear rent accounts. PHP’s Paul Gillett presented each of the winning residents with a £250 cheque.

Mr & Mrs Whyle,

Selby Close, Broa


Mr M Worth, South Road, Poole Town

enby Road, Wa Mrs P Holmes, All

All residents with a clear rent account are entered into the annual raffle.



Looking after your loft

Your Home

It’s important to keep a tidy loft in your home

Here’s some useful advice if your home has an accessible roof space

As stated in your tenancy agreement, PHP must be allowed to gain access to all areas of your loft to carry out any necessary repairs, maintenance or improvements. This could include rewiring or electrical repairs, heating or plumbing alterations, roof repairs, or upgrading your loft insulation. Any belongings you may have in the loft will need clearing to enable the work to be done. If you cannot do this yourself then please ask a family member or friend to help. Once your insulation has been upgraded, please be aware that placing objects on top could not only reduce its effectiveness, but possibly cost you more money to heat your home. It’s also worth noting that the extra weight of items stored in the loft can cause cracking or other damage to the ceilings below, making you potentially liable for the costs of repair.

Spectrum successes

Make the extractor your number one fan

You keep telling us how pleased you are with Spectrum’s re-wiring work! Here are just a few of the comments we’ve received recently…

Extractors can help prevent condensation and associated mould problems

“I was worried about the stress and mess the rewire would cause, but the whole process was completely trouble-free. The workers were very polite and cleared up after themselves at the end of every day. And they even finished a day early! Overall, I’m very pleased with the work.”

PHP’s engineers install extractor fans to help you ventilate your home. Our recently installed fans use 90% less energy than previous models, and cost as little as £2.40 a year to run – and that’s with them

Mrs W, Alderney

turned on all the time! They operate very quietly and

“The two lads who visited were great and made it a lot easier for me. Thank you.”

provide continuous trickle ventilation.

Ms O, Alderney

When having a bath or shower, or when you’re

“I’m pleased with my extra plug points and the more secure wiring. The workers were very obliging too.”

cooking in the kitchen, the fans can also be boosted by flicking a switch or pulling a cord to remove air

Mr & Mrs P, Alderney

more quickly. This mode is energy efficient too: if you

“Fantastic service from everybody. Keep it up. Well done.”

used the fans for two hours a day, the cost is only 30p a year.

Mrs L, Alderney


Tips from Mend It Mike

Your Home

rvices PHP’s Director of Technical Se helps you get to grips with ur home maintenance issues around yo How can I prevent condensation in my home? When cooking, bathing, washing or drying clothes, prevent moisture from spreading throughout your home by keeping doors closed. If washing is left inside to dry, open a window or turn on the extractor fan enough to ventilate the room. Ideally, dry clothes outside or in a tumble dryer.

What causes condensation?

When cooking or bathing, good ventilation in kitchens and bathrooms is essential. Use your extractor fan or open a window.

Condensation occurs when warm moist air comes into contact with a cold surface. It usually occurs in the winter when building structures are cold and because windows are open less, so moist air cannot escape.

It is important to ventilate the rooms in your home. All that’s needed is a slightly open ventilator or window – aim for a 10mm (half inch) gap.

Warm air rises so walls tend to be cooler at lower levels and this is where water may condense. Walls, ceilings and sometimes floors become damp and may become discoloured and unpleasant as a result of mould growing on the surfaces.

To prevent condensation, heat is needed to keep the room surfaces reasonably warm. Try to make sure all rooms are at least partially heated. Condensation most often occurs in unheated bedrooms. For more information, please contact us for a leaflet.

s ⇢ w e n r a l o S An update for residents who have photovoltaic (PV) panels installed

PHP is now working with Low Carbon Exchange (LCE) to monitor and maintain our photovoltaic systems. Any faults will be fixed remotely where possible, but if a site visit is required, LCE will contact you directly to arrange an appointment. These types of faults usually take between 5 and 10 days to correct.

We are working with ou r partners to ensure yo ur PV system is working efficiently

and you have PV If you are a Utilita customer meter should have been updated. installed in your home, your s, please contact Utilita on 0845 450 4357. If you are unsure about your 21

Better budgets

New name, same faces

Your Money

We understand how a lot of residents are feeling the squeeze on their finances so, for many, good budgeting is an important consideration. But how can you start taking better control of your spending? Here are a couple of our top tips…

PHP’s financial inclusion team has undergone a revamp!

Start a spending diary

Now known as the Your Money Team, Mark and Cath are here to help you increase your income and reduce your outgoings. The team will also continue to help residents develop employment and money-management skills in workshops held throughout the year.

For two weeks, keep a note of everything you spend, from payments on bills to cheeky bars of chocolate. Knowing what you spend and when you spend it, is the first step in taking control of your family’s purse strings. Can you see any areas where you could cut down to help your money go further?

Through private appointments held in your home or at Beech House, and consultations over the telephone, the team can identify welfare benefits that you may be eligible to claim, and support you through the claims process. With planned changes in benefits, it is important that you know how you may be affected. “The benefits system is very complex and many people struggle to pay their bills because they don’t realise what help is available,” says Cath Carter, Welfare Benefits Officer. “Our service can cut some of the worry and confusion affecting those residents who need to claim benefits”.


nd e p s s ’ week t £35

fi Bene g n i s u £3.50 r Ho e t t f fi a e t n e Ren £10 after b x a T l i c n u Co £10 s a G £60 c i r t Elec pping o h s d Foo

The team also offers: ✓ Free energy cost checks to see if you are paying too much for your gas and electricity ✓ Practical information on finding cheaper sources of credit ✓ Advice on how benefit changes may affect you ✓ Access to low-cost home contents insurance

Write a household budget sheet

✓ Help to get your savings from under your mattress and into a bank account To see how the Your Money Team can help you please call 01202 264484 or email

Cath Carter

s Welfare Benefit


Make a note of all of the money that comes into your house on a weekly basis. This could be from benefits, wages, or any other source of income. Next, note down all the bills that you have to pay each week and any regular outgoings, such as food, cleaning products, petrol etc.

Take the amount you spend away from the amount you have coming in and the amount left over is your ‘expendable’ income. If you don’t have an amount left over or you spend more than you have coming in, it’s a sign that you may need to consider cutting back on your spending. Alternatively, feel free to contact the Your Money Team to discuss ways we could try to help you increase your income.

Mark Andrew

Your Money Project Officer


Go Coastal

Your Money

Shinin g a ligh t on...

Find an account that’s right for you

Coastal Credit Union is an ethical, not-for-profit cooperative, run by staff and volunteers, which helps people in the Bournemouth and Poole area to save regularly and borrow in times of need. Coastal Credit Union offers so much more than a safe place to keep your money – take a look at the different types of accounts on offer: Jam Jar Account

Members could have their benefits or salary paid into a Coastal Account. From here, Coastal will separate the money by agreed amounts into separate mini accounts for various household bills, debt payments or rent.

Housing Benefit Account

Members can have their Housing Benefit paid into their Coastal Accounts and Coastal will forward this to the member’s landlord. Will be useful when Universal Credit begins and Housing Benefit is paid direct to you.

Coastal Loan Account

Repayments include a small element of savings which are kept separate to your normal Coastal Account. These become available when the loan is paid off. Interest of between 9.6% and 26.8%. People with a low credit score will be considered on a case by case basis.

Coastal Current Account

Account offered through Co-Operative bank. Great help for people who cannot bank elsewhere. Weekly fee of £1.25 debited from account. Full access to Direct Debit, Standing Order and ATM facilities.

Welfare Benefit

The Government has committed to making the Welfare Benefits system simpler while reducing the cost of providing financial support to claimants. As a result, there are big changes ahead which will affect many residents who rely on benefits to support themselves and their families. Let’s take a look at two big changes coming in April 2013: Benefit Cap Working age benefits will be capped at £350 per week for single people or £500 per week for couples and lone parents. This will be based on income for the whole household and could mean a reduction in income for certain claimants. You may be exempt if you receive certain benefits such as Working Tax Credit or Disability Living Allowance.

To find out more, please contact Coastal Credit Union on 01202 566878

Don’t get in with a loan shark

Bedroom Tax (under-occupation rule) If you claim Housing Benefit and you under occupy your home, you may face a reduction in Housing Benefit. Single people aged 16+ and couples will be allowed one bedroom, same sex children up to the age of 15 will be expected to share one bedroom, boys and girls up to the age of 9 will be expected to share one bedroom. If you are concerned about either of the changes mentioned above or you want to find out if you will be affected please contact the Your Money Team on 01202 264484 or email

It will cost you an arm and a leg!

Have you or anyone you know: Been offered a cash loan without paperwork? Been threatened when you couldn’t pay? Had your benefit or bank card taken from you? Had a loan which keeps growing even though you are making payments? If you can answer ‘yes’ to any of these questions, you may have been bitten by a loan shark. For confidential help and advice, please contact the Illegal Money Lending Team on 0300 555 222.

You are not breaking the law by borrowing from a loan shark; they are committing an offence by operating without a licence. If you owe money to a loan shark you may not have to pay off the cost of your loan.


g n i g n i r b e r We’ e h t o t e r o m e t i s b e w P PH ✓ New look ✓ More interactive services ✓ Improved accessibility ✓ New search facility ✓ Neighbourhood and community pages ✓ Discussion forums and blogs ✓ Events calendar s ✓ Links to our social media feed ✓ And much more!

! 3 1 0 2 g n i r p S n i Coming

At Home Autumn/Winter 2012  

The magazine for Poole Housing Partnership residents