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Issue 15

Network Monthly news, views and updates from across Phoenix Creative Therapy at the Wirral Residential Service For over 3 years Phoenix Futures Wirral Residential Service has been working in partnership with the Wirral Community NHS Trust. The dedicated staff from the psychological wellbeing team: Rachel Byron and Phil Caul have worked with the residential to adapt programmes responsive to the needs of the service users, offering support and guidance through involvement in creative workshops and relaxation. They currently deliver Calm & Create, a weekly group offering service users the opportunity to take part and learn about art through the use of different art materials, this is a very popular group with service users as it creates a calming environment where they can express themselves through creativity. Rachel and Phil also deliver a weekly relaxation group teaching the service users new techniques to help with their emotional management. More recently the psychological well being team have introduced a Therapeutic Singing group with the expertise of Carey Marsden; recent research has suggested that singing has a positive impact on peoples health and well being as it enables participants to tap into emotions and expression of feelings. All service users get together each week, learn vocal/singing techniques, listening skills and cooperation.

Recovery through Nature - Service User Satisfaction During March 2013 we carried out a service user survey across all Recovery through Nature groups to find out how satisfied our clients are with this treatment. The results are very positive, with most service users saying that Recovery through Nature is helping with their recovery.

we are proud to share the following statistics.

• There was a 48% improvement in completion rates • 467 people started Recovery through nature in 2012/13 • Over 30,000 volunteer hours were delivered to our local Recovery through Nature is our communities pioneering way of aiding people’s • There was a 42% recovery through being out in a improvement in physical natural environment, being focussed health on a task and working with peers to achieve it. This helps our service In addition to these statistics users grow in their recovery. 92% of service users said they were satisfied that it was helping The survey allows us to keep a track with their recovery while 94% of how Recovery through Nature reported overall satisfaction with helps people in their recovery and the service.

Drawnalism at the London Phoenix Roadshow For this year’s first London Phoenix Roadshow, we wanted to try a different way of communicating key issues raised during the day. Like all the other roadshows, the day was made up of several sessions facilitated by key representatives from a wide range of backgrounds; our own staff talking about Phoenix services as well as a key speaker from Public Health England who gave us insight into what the recent changes in the sector would mean to us.

by Matt Buckfrom Drawnalism; a company who creates visual content that represents current topics and events.

Matt focussed on images around the workshop topics; Leading, Contact and Funding. Finally, to finish the day and create a final image, each of the afternoon speaker were asked to sum Throughout the day, I pop in and out up what really stood out in their of sessions listening out for key topics sessions. that would feed into the imagery that Matt was creating. Eight images The cartoon images received great were created in total, starting with an feedback from those attending the introductory image based on the key roadshow. The idea allowed us to aspects talked about in the session by create unique content that was Public Health England. representative of the day with the intention of using this technique in The next three images focussed on future roadshows. the first afternoon sessions; Gambling, the Therapeutic Vicky Holdsworth Communities at Wymott and Garth Marketing and Communications and the Recovery House in the Wirral. Officer

To communicate the themes and issues raised during the day, we decided on visual imagery drawn For the second afternoon sessions,

Phoenix Roadshows 2013 Making An Impact In Our New Environments Many thanks to everyone who attended this year’s series of five roadshows. We kicked off in York and followed on with two roadshows in London and two in Manchester. Over 400 members of staff attended and we’ll be looking at all your feedback to help shape next year’s roadshows. Highlights of the day were presentations from Phoenix’s Chief Exec Karen and a number of guest speakers from Public Health England and NHS England.

Re:Cover: The Music Project

their service, the evidence base and target outcomes. We finished off the day with leadership, innovation and making every contact count workshops. Presentations from the day are available on Connect or direct from the Comms teams. Look forward to seeing you all next year!

In 1986 Phoenix House worked in collaboration with EMI Records to create ‘The Anti Heroin Project It’s a Live-in World’. The album combines a mix of famous artists with the belief and passion to communicate recovery through music, names such as Paul McCartney, Dire

We also heard from recovery experts from a range of services around Phoenix, who all did a fantastic job of explaining

European Visitors to the Wirral In May, Phoenix Futures Wirral Residential Service facilitated ‘Tour and Talks’ to 22 European visitors upon request from staff at HMP Altcourse. Staff at HMP Altcourse were hosts to visitors from all over Europe who were in the UK to familiarise themselves with different drug and alcohol treatment services. Phoenix Futures, Wirral Residential Service was one of the services that HMP Altcourse requested for the EU visitors to visit due to the relationship that has been built and the positive referrals that have been made over the last 2 years or so. The visit was a great success; the environment was warm, friendly and welcoming and the residents were a great credit to the service, as always. Our European visitors also left us some feedback about the visit;

We were made to feel extremely welcome by Nicola and James and the individual residents who showed us around the house during are ‘tour and talk’. Listening to the residents experiences of the house and their own treatment journeys was really interesting and informative. We felt honoured that they shared their stories with such honesty. During our group feedback for the whole week, everyone commented on how much they had enjoyed their visit to Phoenix House, with some saying it was their favourite part of the whole week! One of the ladies, the Director of Helsinki Prison in Finland, said she was hoping to implement some of the things she had seen at Phoenix House as she was so impressed.

We attended Phoenix House on WednesThank you all so much for day the 22nd of May 2013. welcoming us into your home and sharing your stories with us. We were hosting the last part of the It was fantastic to see how far two-year Grundvig Family Learning in Prisons Project. Our group was made up you had all come and how much of prison directors, prison officers, social community spirit there was within the house. workers, family therapists and volunteers, from England, Ireland, Denmark, Keep up the good work! Germany and Finland.

Footage from original ‘It’s a Live-in World’ video.

Straits, Wham and many more.. …And this year, Phoenix is working on an exciting new project for 2013. We will looking for music talent in and around the sector. We will be looking for key people who have a passion for communicating recovery through music. The project will launch in August 2013, keep an eye out for more information on how to get involved. We are looking for people who want to share their passions and stories of recovery through music. For more information and to declare your interest get in touch with Vicky Holdsworth at

Partnership working in Trafford

New Gold Hat in Central Office

Turning Point, a national health and social care provider, who runs a peer mentor programme recently approached our Trafford Services to ask us to integrate the programme within our services. “We established all the mentors that will be managed by the Turning Point coordinator and are on the programme for 6 months. The service users will benefit massively from this peer mentoring scheme. The mentors will be joining us in our daily timetables supporting Phoenix Futures services users, sharing their life experiences and hopes for the future” said Service Manager at Trafford Navigation and Recovery Services, Helen Brewin. The next cohort for peer mentoring starts shortly and once all peer mentors are DBS checked and have an intensive induction, they will be joining the Phoenix Futures Trafford Services in August / September time for 4 months.

Hello all, let me introduce myself as your new Gold Hat at Central Office. Let me firstly start by saying how thrilled I am to be taking on this new challenge. As Gold Hat my role will be varied however it is primarily focused on the health and safety aspect for Central Office. I will be working alongside the Red hats and green hats respectively ensuring we are meeting the health and safety

We’re launching our latest youth driven campaign – It’s the Drink Talking. The aim is to give young The recent Phoenix roadshows also saw the official launch of our people a voice in public policy debates around alcohol at both the new Fundraising and Innovation national and local level. Team (FIT). An afternoon

To quote Jonathan Ive, Apple’s Senior Vice President of Design “while ideas ultimately can be so powerful, they begin as fragile, barely formed thoughts, so easily missed, so easily compromised, so easily just squished.” Our objective with FIT is to capture your ideas and save them from being squished! The new team will replace Phoenix Voices with a wider remit to encourage innovation and support funding of new ideas and will also select the winner of a new New Year Honour’s Innovation Award.

It is my responsibility to be safety conscious for Central Office , however I am not a one man team and I operate an open door policy so if you feel that there are issues at Central office that need to be addressed please feel free to get in contact with me. I look forward to hearing from you. Jahmane Daniels

An interesting article from Alcohol Concern about their new Youth Campaign..

Keep FIT – Let’s go!

workshop created a great opportunity to discuss how the new team can best nurture new ideas.

requirements here at Phoenix. As the Gold Hat my role is to give advice, deliver on certain objectives, and to promote safety. As previously mentioned my role is a cross cutting role – as I am also permitted to raise issues about staff or the environment through the H&S structure as well as the normal management structure.

It’s so important that we do this as too often young people are excluded from decision making processes, even when it’s about them and that’s a mistake. It’s easy to think we know how alcohol affects the lives of young people, but unless we actually ask, we can’t really know. A lot of people only associate young people with the kind of binge drinking that make town centres up and down the country a no go zone on a Friday and Saturday night, but, as with most things, the picture is far more complex. For many young people it’s not easy avoiding alcohol, it’s cheaper than it was a couple of decades ago and readily available almost everywhere. Young people are exposed to alcohol advertising through multiple forms of media, and for many drinking seems an inevitable part of a ‘normal’ life.

support young people and create a network of youth campaigners, across England and Wales who engage in and influence alcohol policy issues that are important to them. At the heart of this is the campaign website, which we’ve just launched. It will be the hub for young people to share ideas and information about alcohol-related issues that matter to them. Organisations working directly with young people, such as youth clubs and services, will be able to download resources to support them in their campaign work. We’ll also provide some training to local partners and will support local youth groups to meet with and influence decision-makers. We hope to establish these partnerships in eight regions across England and Wales over the next year.

Of course, we’ve just started but we’re looking to build our network to 500 young people or more and the website will be updated Lookout for updates on the work of the regularly with new material. Let’s FIT team in future editions of hope this is one step on the path Network.” So, what we want to do is to ask young to young people having more of a people how alcohol affects them and to role in identifying and dealing with encourage them to think critically about the ways alcohol affects their world, their friends and their lives. the role of alcohol in their local areas and society more widely. Our plan is to

Issue 2

Network Monthly news, views and updates from across Phoenix National Recovery Walk Forth Road Bridge Saturday 11th May 2013

Staff, Volunteers and Service users from Communities of Recovery Lanarkshire joined forces with other Phoenix Futures services and another 900 people for Scotland’s first National Recovery Walk on Saturday 11th May to help raise awareness that recovery is happening and in fact normal in Scotland. Phoenix Futures also held an in Celebration of the event at the Residential Services from 12-2pm followed by optional joining of the Recovery Walk at the Forth Road Bridge.

RSPB 30th Anniversary Sponsored Walk Saturday 8th June 2013 On Saturday 8th June, staff and service users from Recovery Through Nature, Communities of Recovery, Residential, and Making Moves participated in a sponsored walk to support the RSPB’s 30th Anniversary.

The RSPB have shown great support for the Phoenix Futures Recovery Through Nature Programme, this was a good way for us, as an organisation, to return this support. The day was cold and blustery but that It was a warm summers day so quite could not dampen the spirits of those a challenge with some doing the 5k involved as people marched together and some the 10k. in solidarity for recovery. All Phoenix Futures participants added to the The sponsored walk took us past the mood of the day with their positive Phoenix Futures bench at Phoenix attitude and happy smiles. View. For some this was the first time they had saw the area and bench; finding out about the local residents wanting to have the area renamed Phoenix View in recognition of the work and transformation Phoenix Futures has done in the

area. Afterwards we had a barbecue, played some games and had some chill time together. Stephen from the RSPB has sent us all a big thank you: “ Just wanted to thank you and everyone from Phoenix for coming along last Saturday and helping make the event such a big success. I’m not sure if we told you, but we made over £1200 from the sponsored walk, quite an impressive achievement!” From myself a big thank you to those who participated and those who sponsored us. Karen Wedlock Conservation Therapy Team Member

What’s Happening in Re-Entry? They had a great day out at Balloch; playing rounders, messing around in the water and sun bathing….some of them getting a little too much sun including our very own Lorraine Kennedy. Everyone commented on the fun that was had. Hopefully we can continue to get this lovely weather and make the most of more trips away. Continued on page 3

Being Phoenix Event We held our Being Phoenix event at the Maryhill Burgh Halls, Glasgow on the 7th of June 2013 to celebrate together the wonderful achievements and contribution of Phoenix Futures Scotland prison based staff. Many of our staff are transferring to the NHS as a result of the ending of prison-based contracts with Phoenix. The event sought to enable staff to celebrate all that makes Phoenix the innovative, crea- Drama activities. The Dance activity was to learn a dance tive organisation it is today. routine choreographed and taught Throughout the day the staff got involved by Tracy Anderson and Carol Docherty to the theme track ‘Hot in 5 different activities which included Stuff’ and perform it at the event Drama, Dance, Arts and Crafts, Graffiti finale. The drama sessions were Wall and Reflection Area. led by Mark Williamson, Highlights of the day were the Dance and helping staff to put together a

sketch based on the prison drug work theme. Everyone had lots of fun during the activities throughout the day and the event was a real success. At 3.30pm we were joined by staff and residents from our Residential and Re-Entry Services for a slice of the celebration cake and the grand finale - the dance and drama performance. We would like to take this opportunity to thank everyone who took part in the arrangements for the event and also to all the staff who took part in this special day.

Scottish Residential Project Polytunnel!

After what seems like forever we finally have some exciting news to report from our Polytunnel.

We have linked in with local gardening group The Concrete Gardens, in particular Paula who has been holding regular drop in A group of residents have been working sessions at the service where she really hard to get the Polytunnel up and has been giving us advice and encouragement on how the plants running over the past six months (and even with everything that possibly could and vegetables are growing and go wrong going wrong... lets not mention sharing her expertise with us. This has been invaluable and we are the load of soil being delivered without us even having a wheelbarrow....) we have very lucky to have had so much managed to stay focused and motivated great help ! about trying something new and getting We currently have onions, tomathe Polytunnel up and running. toes, carrots, peas, radishes and

beetroot growing and have lots of plans to look at what else we can try our hand at growing. The hard work, effort and patience that the residents involved have put in to Project Polytunnel has been great and to see the progress in the work that they have been doing is brilliant! Have a look at some of our most recent pics ! Tracy McConnell, Department Coordinator

Manager Poem Oh my goodness do a presentation on the style of manager you claim to be Oh my goodness - but I am just me Let take a look and see what they say Let’s have a look at how I earn my pay Manager, manager - oh wait that’s me Someone who takes responsibility A person that learns and shares with the team What does it take to help someone achieve their dream?

Phoenix Futures Team – HMP Cornton Vale The first photo, Liz Taylor, Senior Practitioner and Sharon Broadfoot, Administrator joined forces with the programmes officers at Cornton Vale to do the midnight Tiara Walk on the 18th May to raise funds for Strathcarron Hospice. The Cornton Vale Team, known as “The Vale Birds” did a 5 mile walk around Bridge of Allan and surrounding areas and completed the walk in 90 minutes.

The second photo is of some of the Cornton Vale Phoenix Futures Team who attended the Phoenix Celebration Day on the 7th June. Kat Jarvie, Team Manager, Liz Taylor, Senior Practitioner, Sharon Broadfoot, Administrator and Tara Duthie, Caseworker decided to get into spirit of the celebration day by bringing their own unique style, to the final dance of the day.

What’s happening in Recovery? Cont.. The Re-Entry service has been very busy implementing the recommendations from the ReEntry Strategy Referrals are accepted from anyone who is committed to abstinence based recovery and who have successfully completed a therapeutic programme to address their problematic substance use. We have reviewed the group work programme which will include Peer Support, Relapse Prevention, Behavioural, Money Management, Pre-tenancy Support, Social/Lifeskills, Life Stories, Self Esteem/ Confidence Building, Activity and SMART groups. All the staff are excited and motivated about the changes. The Floating Support service has now been re-named The Aftercare Service and will provide a continuation of care from the re-entry service into a service user’s own tenancy. The Aftercare group was provided funding from Jobs in Glasgow to facilitate a Steps To Excellence course. Alan Windrum, who has newly qualified as a Steps To

Excellence facilitator, has facilitated his first course with the group and 5 service users are nearing completion of the course. We would like you all to join us in welcoming Martin Adams who was successfully recruited to the post of Re-entry Team Member. We are delighted to have Martin as a member of the staff team. Service users from the service were actively involved in the interviewing for this post and the post of Recovery Navigator at Bath Street. Alan Windrum who has been the Education and Training Volunteer since November 2013 is sadly leaving us at the end of June. Alan has been offered a full-time post with SAMH as a Trainee Addiction Worker. Alan will be greatly missed but we all wish him every success for the future. Laura Wright, Re-Entry Team Manager

In through the iron doors and on goes the charm I wonder what today will bring - I hope it’s all calm So who am I today - it changes daily you see Sometimes I think I need more branches than a tree What unique situation might someone be in today How will we be challenged and feel we earn our pay? You may think I digress and have lost my way But that’s what I try to tell you I manage differently every day. Is it support and advice they need today by the bucket Quick, quick, supervision before they give up and chuck it. Should I make decisions the way I want it done Or hold a team meeting and discuss with everyone? Words of wisdom, words of advice, I can be comforting I can be nice. One style doesn’t fit all in our situation I deal daily with lots of frustration Do I help others work it out on their own Direct or give guidelines Own choices they can then hone. Sometimes it’s direction that they look to me for Sometimes they get too much and then I become a bore On the whole, I am told, I bring reason to madness I bring calm to frustration and help search For answers to sadness. I use feedback, persuasion and lots of understanding To get a job done that’s really quite demanding. I dont need control, I don’t need to be obeyed, But I do like quick team discussions so our work is not delayed. So how do you describe all that I have said? Perhaps I’ll think about it again tonight, while I’m in my bed How do I know what type of manager I claim to be? In the morning I will have the same answer - I am just me. Caroline Fuller, Team Manager HMP Aberdeen

Clairvoyant Night We held a charity night on Friday the 14th of June, “An Audience with Maureen Smith Clairvoyant” to raise some funds for Phoenix Futures. It was a very successful night and we managed to raise £692 through ticket and raffle sales. There was some very emotional and inspirational messages passed on to people from loved ones and most

people are already keen for her to come back to do another show. The money raised will be used to fund a fun packed family day out for service users and their families. Thanks everyone for your support. Lorraine Kennedy, Support Worker Re-Entry

Communities of Recovery Lanarkshire

role. Phoenix Futures Communities of Recovery Lanarkshire held its second graduation event in late Our second graduation was attended by much of the same April. people with a further 10 In addition, this was attended by our graduates completing the first Directorof Operations Marion Logan, stage of the program. This was the CoRL Team, many other Phoenix a very successful and inspiring day for the service and everyone Futures staff, external partners, involved. family and community members. We celebrated the achievements of 10 Peer Mentors who had successfully completed the first stage of our volunteer programme which consists of induction and a range of training courses which enhance skills, knowledge and understanding in order to support the volunteering

Our volunteers are now out in the community supporting others and using their skills, qualities, knowledge, understanding and experience to be ambassadors for Phoenix Futures and proving that recovery is not only possible but happening everyday

Bath Street Qualifications Johnny Durham (pictured below) is attending an award ceremony on Friday 28th June 2013 to be presented with an award for his outstanding commitment and achievement in community education. Johnny has been involved in various community projects on a volunteer basis due to courses he completed. Johnny was part of the “Hope Street” exhibition and is the photographer for the North West Recovery Communities. Johnny also excelled in courses such as Psychology and Sociology, Personal and Social Development and is currently a volunteer in Bath Street Recovery Hub

delivering basic computing classes. Donald Jasper gained his CSCS card this month, ten service user’s completed food Hygiene, ten service user’s completed First Aid, nine service user’s completed Psychology and Sociology and sixteen service user’s completed Information Technology.

Service User Council The 1st meeting of the Service User Council took place on the 19th of June. Representatives of each of the non-prison services in Scotland will meet every month to discuss issues raised with them in surgeries and through submission boxes in services. The council is there to ask questions but also to act-to research, to inform and to represent. There are three service users from each service on the council, for a total of 12 representatives, and a staff representative will be present to work with them. Agendas will be gathered and published a week ahead of meetings, in the form of questions, with a response being published the week after a meeting. This will be on display in services and can be discussed at the regular surgeries representatives will hold. Questions from staff, service users, and families or friends-really anyone connected to a service-can be asked via the representatives, or by emailing Simon Jones at simon.jones@phoenix-futures. The next meeting is on the 10th of July, 5.30pm at the Scottish National Office.

HMP Edinburgh News Update We are delighted to announce that our contract to provide an enhanced addiction casework service within HMP Edinburgh has been extended until March 2014. Over the coming months we will continue to work with NHS Lothian, & partners to further development our recovery-focused support to all remand and convicted prisoners.

Recovery Through Nature Project- As we move from Spring to Summer After the long cold winter we finally saw signs of spring on 3rd May when we found a Nest with 5 Song Thrush eggs in it .It was well hidden in the undergrowth and was found while we were cutting back re-growth of the invasive rhododendrons. Needless to say we had to stop the task we were doing so as not to disturb this or any other nests. We checked on the nest on 31st May to see if the eggs had hatched successfully, a good result. The following week 10th May was a task which we were very privileged to partake in. There was baby Owlets which were now big enough to be ringed. We watched the park ranger

the owlets like some others birds may do.

climb up the ladders wearing all the relevant safety gear, he then lifted the owls from the box and placed them gently in the bag and brought them down so they could be ringed. Only those licensed can do this. Each ring is registered and recorded so that the bird can be tracked and help gain scientific information of it’s travels and habits.

Other good news we received from the Park Ranger was that Grasshopper Warblers have now been found in the area at Strathclyde Park. This is an area where we worked on a year ago where there was no low lying cover for the Grasshopper Warblers. We cut down trees to create suitable habitat piles to encourage the Grasshopper Warblers to return to the area. This has been a successful task with the Grasshopper Warblers now found in the area. An example of tasks being done for the benefit of the future.

The mother was not in the box with them as they were now big enough to keep themselves warm. It was an amazing sight to see the baby owls with their white fluffy feathers. After ringing them they were put back in the nest. Apparently this will not bother the mother and she will not abandon the nest or June Balloch Trip Residential and Re-entry service users and staff enjoyed a day out on the sunny shores of Balloch. Prior to this trip, the mood of the house and morale was low and this trip brought people together and spirits higher. People took part in swimming, teambuilding games, football and it proved to be a real bonding experience for everyone involved.

In their reflection diaries, it was evident that people had a lot of positivity from this experience and had fun, without any substances and for some this was a first. Service users stated that this outing will stay a fond memory in their journey of recovery.

HMP Aberdeen/HMP Peterhead We are pleased to confirm an extension of our contract for working in these two prisons, we look forward to continuing to support the achievement of positive outcomes for our service users in Grampian. Phoenix Podcast Listen to the latest for the Phoenix Podcast series of Recovery Takeaways. Scan for Delivery

The Network - Issue 15 & 2  

News and views from England and Scotland

The Network - Issue 15 & 2  

News and views from England and Scotland