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MY BUSINESS

CLient By Miriam Bell

PLEASER

Embracing challenges and focusing on relationships has helped Zane Torkington, from the LoanMarket network, to consistently top his network’s customer satisfaction rankings. WHAT PROMPTED YOU TO GO INTO MORTGAGE BROKING?

move into the mortgage and insurance space together. But I operate as part of the LoanMarket network.

My wife was planning to leave her role as a bank insurance manager and I was looking for a change of direction. After a few dinners, a few wines and a bit of planning we decided to go into brokering at the same time, as a couple. This has worked out well. It enables us to help our clients with everything they need as mortgages, insurances and KiwiSaver all go together from a business point of view.

WHAT ARE YOUR NEXT MOVES?

HOW DID YOU FIRST GET STARTED IN THE INDUSTRY? I started in the financial services industry in 2004 as a tax consultant in London. It helped me get a good grounding of the ins and outs of the industry. Then, in 2013, my wife and I decided to

I am moving into growing numbers of real estate offices and working alongside more real estate agents. This works well for the client as they are looked after from the moment they find a house they like right through to the end of the process. I intend to keep moving forward with this. I'm looking to develop more of these relationships, and develop them organically, to keep providing a high level of customer service for my clients.

WHY ARE YOU PASSIONATE ABOUT THE INDUSTRY? It's rewarding to help people make their dreams come true. There have been a lot of people that I've helped that wouldn't financially be where they are now if left to their own devices. I am in one of the few professions that can make a huge difference in peoples’ lives and I value that over anything else that comes with the job.

WHAT HAVE BEEN YOUR BEST AND WORST TIMES IN THE BUSINESS? Seeing my customer satisfaction survey score come out as the highest out of the 120 brokers in our broker group and then seeing it stay on top has been great! Some of the best times have come with the hardest loans and seeing those clients when they have gone unconditional or

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The NZ Mortgage Magazine (TMM) issue 3 2017  
The NZ Mortgage Magazine (TMM) issue 3 2017  
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