PRIVACY AND CONFIDENTIALITY OF CLIENT INFORMATION What is personal health information?
Client names and addresses (Personal info)
Health history including family history
Any care previously provided including the names of care providers
A plan of service/care
Payments or eligibility for health care
Health card number
Name of client’s substitute decision maker
A Few Important “Do Not’s”
Do not discuss client information in public places such as lunchrooms, elevators, hallways, on the bus home or at the local coffee shop
Do not discuss client information with other clients or staff not involved in their care.
Do not use your personal e-mail to send personal health information only use your PDA for email and use limited personal health information.
Do not remove client information from the office
Do not share PDA passwords
Do not access information for which there is no professional purpose
PSWs & Privacy
Only specific information will be communicated from coordinators to PSWs
PSWs must record information on specific forms only
Forms are put into the home chart in the clients home
Schedules with client names and addresses are only kept on the secure PDA device
Schedules and client forms returned to the office monthly for shredding and/or filing, and minimum at every team meeting.
For any privacy concerns please contact
Privacy Officer – Tracy Jones Ext. 3224
What does client confidentiality really mean to you?