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Fall Edition This is the 12th Edition of our Newsletter. If you want to contribute to the next edition,

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Inside This Issue Fall Education


2nd Annual H&W


8th Annual PSW Conference


Calling the Office


On Call Team


Team Meetings Nora Conrad SEPT. 12


Linda Flowers SEPT. 19


Sandy Jacobs SEPT. 12


Linda McKellar SEPT. 13


This Edition’s Important Inserts

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Employee Survey In September you will be receiving an employee survey in the mail from NRC Picker Canada. NRC Picker was contracted by Leisureworld Care Corporation to conduct a confidential survey of all Leisureworld Long Term Care, Corporate, Preferred Health Care Services and The Royal Retirement Home employees. This is a great opportunity for your opinions to be heard! The purpose of the survey is to find out what you like and perhaps don’t like about working for Preferred Health Care. Your responses will be kept confidential and anonymous. The results of the survey will be used to guide our plans to improve the work environment for all employees and to see whether we have made some improvements since our last survey. We will be sending out voice broadcasts with reminders throughout September and October. If you have any questions you can contact Barb van Maris, Director of Quality Improvement and Risk Management at ext 3256. See the Presidents message inside!

Sophia Miller SEPT. 05


Kathy Rimmer SEPT. 19


Martha Wysocki SEPT. 20


It is mandatory to attend 3 of the 6 Team meetings a year.

Update on Accreditation This fall (November) we will be hosting Accreditation Canada Surveyors. These surveyors will be evaluating our practices and procedures to ensure we are meeting and exceeding the Important Standards of care that help us provide the Safest, high quality of care possible.


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Human Resources Info View Your Electronic Record of Employment—ROE

Effective October 1st, 2012, our third party benefits administrator by the name of Blevins Insurance Group Inc will be changed to Adminplex Resource Services Inc! You will notice the name change in all of their mailings, packaging, invoices and other materials.

Use My Service Canada Account to view electronic Records of Employment (ROEs) that your employer has submitted to Service Canada. Even if you do not plan on applying for Employment Insurance benefits, you can use My Service Canada Account to view your electronic ROEs. Contact your employer if:  you are not sure if your employer has submitted your electronic ROE  your electronic ROE is not available on My Service Canada Account  you have concerns about the information on your electronic ROE Note: An electronic ROE is sent automatically by employers to Service Canada. If you have trouble viewing your electronic ROE, turn off your pop-up blocker. If you know your employer has submitted your ROE electronically and it is not available on My Service Canada Account, call the EI information line at 1-800-206-7218

Upcoming Education To listen to up coming education opportunities call the back door number 905-771-2765 or the toll free and choose #7700. All the newest education opportunities are listed. To sign up for any session login to your voice mail and leave a message on voice mail box #7942 Please clearly leave your name, employee number, voice mail number and the session you are registering for. You will be contacted if you are enrolled in the session you signed up for. If any session changes your schedule please contact your Client Care Coordinator to rearrange your clients.

Workplace Wellness Committee The Workplace Wellness Committee is hosting the 2nd Annual Health & Wellness event. Tuesday September 18th Time: 4:30—6:00 Door prizes & Refreshments Where: Leisureworld Auditorium     

Helen Keller Centre Osteoporosis Canada Community Care Access Centre Parkinson Society Canada Hair Cuts on Wheels

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PDA refresher available by appointment only. You must book your appointment with Rose ext. 3241 by September 17th The appointments are in 15 minute increments and 3 people max each session. So book early if you need some extra assistance.

Shepell~fgi Employee Family Assistance Program Moore-Mclean Insurance Group Ltd. Perkopolis Many more vendors scheduled Workplace Violence Education

To register for this event call 905-771-2765 ext 7333—Name, emp. # & VM #

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Calling the Office! Regular office hours are from 8 AM – 9 PM, 7 days a week, including holidays. These are the hours when a Client Care Coordinator is present in the office to assist with your calls. Please remember to call the office for non-urgent issues prior to 9 PM each evening. Our CCC’s leave at 9 PM and only urgent calls are forwarded to the Client Care Managers or Director of Client Services. Please check your upcoming shifts via your PDA and report any inconsistencies to you CCC by email using the Goldcare numbers ONLY. Calling for inconsistencies in your schedule for the next day should not be left until after 9 PM and should not be an urgent issue. If it is after hours and you are ill and unable to work the next day, then please call the main line. These calls are forwarded to the answering service. The Client Care Manager can then call your early morning clients. Please also know where you are going the next day. Calling for directions should not be left until after 9 PM.

905-771-2766 Main Line  905-771-2765 Back Door  1-877-924-8800 Toll Free

8th Annual PSW Conference Tuesday September 25th 8:00—4:00 14 lucky PSWs will be selected to attend by their Client Care Managers. If you have attended a conference in the last 2 years you are not eligible. We want to give those that are newly hired with us or those that have not attended a chance to experience this excellent event. Those that are contacted please make sure your CCC is aware that you will be not servicing your clients that day. The event itself is not a paid day but the registration is fully paid for you by PHCS. To see the complete agenda and Breakout Session Topics please go to and click on the image.

What Would You Do? The son of one of your clients wants to give you a pair of tickets to a sold out concert that you wanted to attend. He cannot go and doesn't want them to go to waste. They are front row seats, and quite expensive to buy. This client can be rather difficult to service because of dementia issues and the son just wants to thank you for taking such good care of his mother. “No one will ever find out.” he says with a smile. What do you do? Do you need to discuss an ethical issue? Ethics Hotline-extension 8000

Completely Confidential

Google Search Game If you're online and you're bored, here's an addictive web surfing game you can play using The object of the game is to create a two-word phrase that returns exactly ONE listing. Think it sounds too easy? IT’S NOT! Do Like your favourite celebrity’s hairstyle? Now you can try it out. http://www.dailymakeover. com/virtual-makeover/ Fridge Front Free Audio Books

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Meet The Oncall CCCs Oncall desk ext. 3266

Fun Online Stuff

Monday to Friday 4-9 Saturday & Sunday 8-9

Marva is too shy to appear

Want a Postcard Pal?


HELPFUL PHONE NUMBERS Payroll, Vacation Althea Younger 905-477-4006 ext. 2096 Employee Issues Kiran: 905-ext. 3243 Benefits, Orientation, HR policies: Christina ext. 3250

Over 300 employees completed training on their blackberries and are up and running. We hope you are enjoying all the advantages of having your schedules in the “palm-of-yourhand’ and making it easier to access important client information and document your visits. We continue to have a few technical challenges which Goldcare is resolving so please continue to use your device. The more you use it the easier it will be, and the more accurate the information collected. Over the next few weeks and months please watch for emails and voice messages to help you use your device better! If you continue to have challenges...don’t worry we are here to help. Give Kiran a call at ext. 3243 and we will be happy to meet with you individually.

Watch for your Employee Survey that will arrive in the Mail the 3rd or 4th week of September

Use your Smartphone to access

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12th Edition PHCS NEWSLETTER  

11th Edition of PHCS Newsletter The Fall Edition--Employee survey, PSW conference and more.

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