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PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE: PROVISION OF FINANCIAL ASSISTANCE FOR EMERGENCY SHELTER ABOUT THE SERVICE:

Extends Emergency Shelter Assistance thru the provision of limited funds & construction materials for the repair/rehabilitation of houses of which are partially or totally damaged by natural or man-made disaster.

COVERAGE:

Victims of disasters like fire and typhoon

REQUIREMENTS: 1. Police blotter/Barangay Certification 2. Project Proposal 3. Certificate of Eligibility issued by the Municipal Disaster Coordinating Council concerned SERVICE SCHEDULE:

Monday-Friday 8:00 o’clock AM to 5:00 o’clock PM

HOW TO AVAIL OF THE SERVICE: For Walk-in Clients Step What the Client Does 1 Registers in the office logbook

2

3

Submits documentary requirements

Signs Requisition and Issue Voucher for the claim of emergency relief goods.

What the Office Does Assists in the registration

It takes . . . 1 min.

Conducts preliminary interview

1 min.

Refers client to concerned worker

1 min.

Receives and evaluates the documentary requirements

2 mins.

Interviews client and advises to submit additional requirement if any

10 mins.

Informs that he/she will be granted emergency relief goods.

1 min.

Assists in the accomplishment of the RIV for the emergency relief

1 min.

1


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES 4

Receives the relief goods

5

Receives instructions regarding the claim of the check for Advices client to wait for the notice on the availability of check. the shelter assistance. Makes him/her understand that it will take at most two (2) weeks for the processing.

1 min.

6

Receives notice on the availability of the check.

Notifies the client that the check for the financial assistance is available. Advices him/her to bring two (2) identification documents

1 min

7

Proceeds to the PSWDO

Accompanies the client to the cashier to claim the check

3 mins.

Issues the check

1 min.

8 Receives the check HOW TO AVAIL OF THE SERVICE: Municipal Referral STEP 1

WHAT THE CLIENT DOES Registers in the office logbook

Releases relief goods

2011

WHAT THE OFFICE DOES Assists in the registration

2 mins.

DURATION OF ACTIVITY 1 min.

Conducts preliminary interview

1 min.

Refers client to concerned worker

1 min.

Reviews documents submitted by client

2 mins.

Informs that the client will be granted emergency relief goods.

1 min.

2

Signs Requisition and Issue Voucher (RIV) for the claim for relief assistance

Assists in the accomplishment of the RIV for the emergency relief goods

1 min.

3

Receives the relief assistance

Releases the relief assistance (family packs)

2 min.

4

Receives instructions

Advices client to seek augmentation relief from Philippine National

1 min. 2


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

Red Cross Informs to wait for notice on the availability of the check for the shelter assistance. Makes him/her understand that the processing will take at most two (2) weeks.

1 min.

3

Receives notice on the availability of the check

Notifies the client that the check for the shelter assistance is available. Advices him/her to bring two (2) identification documents

1 min.

4

Proceeds to the PSWDO

Accompanies the client to the cashier to claim the check

3 mins.

5

Receives the check

Issues the check

1 min.

3


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE:

Grant of Emergency/Disaster Relief

ABOUT THE SERVICE:

Provision of timely and appropriate assistance to help alleviate the conditions/situations of distressed/displaced individuals/families and those who are victims of natural and man-made disasters. Assistance are in the form of food, clothing, temporary shelter and efficient and effective management of evacuation center.

COVERAGE: 1. Victims of natural and man-made disasters 2. Evacuees/Victims of social conflicts/civil strife 3. Individuals in crisis situation REQUIREMENTS:

Certificate of Eligibility issued by the Municipal Disaster Coordinating Council

SERVICE SCHEDULE:

Monday-Friday 8:00 o’clock AM to 5:00 o’clock PM

HOW TO AVAIL OF THE SERVICE: Walk-in Clients for the Emergency Shelter Assistance (ESA) STEP WHAT THE CLIENT DOES WHAT THE OFFICE DOES 1

2

3

- Registers in office logbook

- Submits document requirements

- Receives relief goods

- Conducts preliminary interview

DURATION OF ACTIVITY 1 minute

- Refers client to concerned worker

1 minute

- Interviews client - requests client to submit requirements

10 minute

- Prepares Requisition and Issue Voucher

2 minutes

- Releases relief goods

3 minutes

4


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

II. B. PROCEDURE: FOR MUNICIPAL LEVEL (DISASTER RELIEF) STEP 1

WHAT THE CLIENT DOES - MSWDO submits list of disaster victims

WHAT THE OFFICE DOES

DURATION OF ACTIVITY

- Receives documents submitted - allocates relief goods

3 minutes

- Releases relief goods

30 minutes

- MSWDO receives relief goods 2

5


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE:

Self-Employment Assistance Program

ABOUT THE SERVICE:

Provision of capital assistance to a qualified beneficiary for him/her to embark on income generating project utilizing his/her inherent skills. It is the only accredited assistance program of the government towards the welfare group which is non-collateral, non-interest bearing and involves a fund recovery feature.

COVERAGE:

Family Heads, Needy Adults, Out-of-School youths, elderlies and persons with disabilities whose: 1. 2. 3. 4. 5. 6.

Total family income is below the official poverty threshold as contained in the latest issuance of the National Statistical Committee Board. He/she must be physically fit to undertake the specific type of livelihood venture he/she wishes to undertake. He/she must be 16 years old. He/she must have continuously resided in the community for at least 6 months prior to his/her application and must signify his/her intention to stay in the community for at least 2 years. He/she must enjoy a good reputation in the community. He/she should manifest harmonious relationship with family members.

REQUIREMENTS: 1. 2. 3.

Referral letter or letter request SEA FORM I duly signed by a physician and the Barangay Chairman Agreement of rollback

SERVICE SCHEDULE:

Monday to Friday 8:00 o’clock AM to 5:00 o’clock PM HOW TO AVAIL OF THE SERVICE: Step 1

What the Client Does Registers in office logbook

What the Office Does Assists in the registration Refers client to concerned worker Interviews the client

It takes. . . 1 min. 1 min. 10 mins. 6


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES Informs the requirements and asks for submission. Informs the client on the schedule of a home visit to assess eligibility and gather data.

2011 1 min.

30 secs.

Visits the client and conducts data gathering 2

Provides required information during home visit

Receives the requirements and informs to wait for three (3) weeks for the processing of the assistance.

1 hour

3

Submits necessary requirement

Conducts simple business management

2 mins.

4

Attends simple business management

Notifies the client on the availability of the check and advises to bring two (2) identification documents

20 mins.

5

Receives notice on the availability of the check for the assistance.

Assists the client to the Cashier to claim the check

5 mins.

6

Proceeds to the PSWDO to claim the check

Releases the check

3 mins.

7

Receives check

3 mins.

7


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE:

Community Integrated Human Development (CIHD)

About the Service:

Provision of financial assistance to individual/family in crisis situation to cope with problems due to socio-economic difficulties and to help in the attainment of normal social functioning.

Coverage: 1.Client’s immediate family is confined at the hospital/given maintenance dose of medicines 2. Client that is in crisis situation Requirements: 1. Certification of Indigency issued by the Barangay Chairman 2. Medical certificate SERVICE SCHEDULE:

Monday-Friday 8:00 o’clock AM to 5:00 o’clock PM

HOW TO AVAIL OF THE SERVICE: For Walk-in Clients Step 1

What the Client Does Registers in the office logbook

What the Office Does Assists in the registration Refers client to concerned worker

It takes. . . 1 min. 1 min.

Interviews the client to gather information needed in the preparation of Social Case Study Report

20 mins.

2

Submits requirements

Requests/Receives requirements

2 mins.

3

Receives instructions

Informs the client to wait to be notified on the availability of the assistance. Makes the client understand that the processing takes at most two (2) weeks.

1 min.

8


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

3

Receives notice on the availability of the check

Notifies the client on the availability of the check

3 mins.

4

Proceeds to the PSWDO

Assists the client to the cashier to claim the check

3 mins.

5

Receives the check

Receives the check

2 mins.

HOW TO AVAIL OF THE SERVICE: Municipal Referral Step

What the Client Does

What the Office Does

It takes. . .

1

Registers in the office logbook

Assists in the registration

1 min.

2

Submits documents

Refers client to concerned worker

1 min.

Reviews documents submitted and find out the information needed in the preparation of Social Case Study Report

2 mins.

Notifies the client, thru the Municipal Social Welfare Officer, on the availability of the check for the financial assistance. Advises the client to bring two (2) identification documents.

3 mins.

Assists the client to the Cashier

3 mins.

3

4

Receives information on the availability of the financial assistance

Proceeds to the PSWDO

Releases the check 3 mins.

2

Receives the check

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PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE:

Drop-in Center

ABOUT THE SERVICE:

Provision of substitute home care for 0-2 years old children by professional and trained caregivers who can render wholesome physical, social, mental, and spiritual development.

COVERAGE:

0-2 year old children

REQUIREMENTS : 1. 2.

Registration of the child with the use of the intake form of the office Health Certificate

SERVICE SCHEDULE : Monday-Friday 7:45 o’clock AM to5:15 o’clock PM FEE :

P 50.00/daily P 200.00/week for regular clients HOW TO AVAIL OF THE SERVICE: Step What the Client Does 1 Parent accomplishes the intake form to register the client

What the Office Does Assists in the registration

It takes. . . 15 minutes

2

Submits requirements and personal effects of the client

Interviews the parent

2 mins.

3

Submits the client

Checks the requirements and records the personal effects submitted

1 min.

Examines the physical health of the client 5 mins. per client Takes care of the client for 9 hours and 30 minutes Supervises the operation of the center

4

At the end of the day, parent proceeds to the center to claim the client

With the presence of the parent, examines the physical health of the client. Turns over the personal effects of the client. If any, report to the

9 hrs. and 30 mins.

5 mins. per visit

1 min. 10


PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

parent necessary information observed during the day regarding the client. 5

Receives the client and personal effects

Turns over to the parent the client with the personal.

1 min.

SERVICE:

Care and Protection of Children and Youth Under Difficult Circumstances

ABOUT THE SERVICE:

Provision of assistance to children or youth whose basic needs are unattended by their parents or guardians or who are victims of any form of abuse. Assistance includes counseling and family dialogue, referral to appropriate agency, and guidance to family integration and reconciliation.

COVERAGE:

Abandoned and neglected children Physically-abused children Sexually abused children Emotionally abused children

REQUIREMENTS:

For referral to appropriate agencies: 1. Police Blotter 2. Barangay Chairman Certification on the residency of the client 3. Affidavit that the client is a victim

FEES

:

None

SERVICE SCHEDULE:

Monday to Friday 8:00 o’clock AM to 5:00 o’clock PM

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PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES HOW TO AVAIL OF THE SERVICE: Step What the Client Does 1

2

Registers in office logbook

Provides information needed

What the Office Does

2011

It takes. . .

Assists in the registration

1 min.

Refers client to the concerned worker

1 min.

Discusses problems and provides related information

Minimum 1 hour

Interviews and gives counseling

Maximum 2 hours, depends on the circumstances of the complaint/problem

3

As advised by the PSWDO, proceeds to other agencies like Provincial Police Office, hospitals, Prosecutor’s Office, Public Attorneys Office and others.

Refers client to other concerned agencies

30 minutes

4

Presents result of referral

Makes follow-up on services rendered or extended

30 minutes

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PROV’L. SOCIAL WELFARE AND DEV. OFFICE SERVICES

2011

SERVICE:

Assistance for Physical Restoration

ABOUT THE SERVICE:

Provision of assistive devices to Persons with Disabilities (PWDs) for physical restoration and introduction of other residual capacities in order that they are not considered burden to their families. The service also includes provision of assistance to uplift moral and develop self-esteem.

COVERAGE:

Persons with Disabilities

REQUIREMENTS:

Social Case study from the Municipal Social Welfare & Development Officer (MSWDO) signed by the Barangay Chairman Medical Certificate from a Government Hospital Picture of the client enhancing the specific part of disability

SERVICE SCHEDULE:

Monday to Friday 8:00 o’clock AM to 5:00 o’clock PM

HOW TO AVAIL OF THE SERVICE: Request for Assistive Device Step What the Client Does What the Office Does 1 Registers at the office logbook Assists in the registration 2

Submits requirements

Receives documents and endorses to concerned staff

It takes. . . 1 min. 30 secs.

Reviews documents 3 mins. 3

Receives instructions and information

Informs the client to wait for the notice when the requested assistive device is available. Inform him/her that the request will be endorsed to a civic-sprited organization or person, or to an agency willing to donate.

3 mins.

Upon receiving the requested assistive device from the donor, informs the client to proceed to the office. 4

Receives notice from the PSWDO

6

Receives the assistive device

Releases assistive device

3 mins. 3 mins.

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