Welcome PFD Food Services has been supplying the foodservice industry since 1943 and we’ve learnt a lot in that time! More than just food suppliers, we are also innovators, industry leaders, and true problem solvers.
This kit will help you get to know PFD and the services we offer. But first we’d like to thank you for choosing us as a partner in your business.
You’ll find we’re only ever a phone call away – from your local branch to our national call centre. So you’ll have easy access to the highest levels of customer service, the most comprehensive range of products in the industry, and our unfailing tradition of reliability. We’re certainly looking forward to playing our part in your business success.
Exclusively PFD Now that you’re a PFD customer, we’ll make sure you always have the latest product information at your fingertips. We’ll also keep you up to date with our exclusive calendar of promotions and rewards. It’s all part of the service.
Product Reference Guide
Essentials Each month, we bring you the Essentials magazine – featuring the latest products, industry news and the facts behind prices and product availability. Essentials is also full of recipes, product features and stories to help you make more of your orders. It’s free to all PFD customers and is available through your local branch.
Signature Brands Rewards Program Our ‘Signature Brands’ rewards program makes choosing leading brands and everyday products even more rewarding. Rewards include
Festive Rewards Festive Rewards adds an extra celebration to the four months over Christmas. Simply by choosing Festive Rewards lines, you’ll earn points towards account credits or popular gift cards. Cards vary from year to year BP, Coles-Myer and Mitre 10 are regular participants. Keep an eye out for your Festive Rewards brochure each September or ask your Food Service Specialist for a copy.*
Website Our online services make it easier than ever for you to deal with PFD – even if you’re in a remote area or working late. You can use our website to check our contact details, request any of our brochures, check out new products and the latest special offers; read our press releases and place your orders 24/7. To find out more, just visit www.pfdfoods.com.au and have a look. *Program terms and conditions apply
E x c l u sive
Every quarter we produce our comprehensive Product Reference Guide. This essential book lists all the products your local PFD branch can provide for you. Some lines are held at our State hubs, but your PFD Food Service Specialist will advise you of any potential delays and suggest an alternative product if necessary.
a plasma TV, holiday, cookware, a set of the latest cookbooks and more. Signature Brands runs over approximately six months each year, then you can redeem your accumulated points. Rewards are delivered just before Christmas so you can share them with your staff – or reward yourself for choosing PFD!*
Ordering Procedure Placing your orders with PFD is easy and flexible. We offer a range of options, so that our service will fit in with your business.
1. In Person through your PFD Food Service Specialist.
Setting up a regular appointment with your local Food Service Specialist is a great way to manage your orders. They carry details of all our latest products and promotions with them, and they’re trained to help with your menu development, costs per serve and special dishes. With everything from condiments to cleaning products, your PFD Food Service Specialist can be a key part of your business.
2. B y Phone through a Customer Service Representative. Already know what you want? Then just phone through your order or have one of our Customer Service Representatives contact you at a pre-arranged time each week. Be sure to ask for an update on our special promotions and your reward points at the same time.
3. O nline at www.pfdfoods.com.au You can order virtually anything you need from our catalogue 24/7, using our secure ordering portal. It gives you the freedom to organise your supplies outside regular office hours, with real-time pricing and inventory. You’ll be able to find what you need by brand, category or by checking your past orders. Plus you can check on our latest products and special offers. Your online orders will be processed at your local PFD branch and sent on your scheduled delivery days. (So please allow adequate processing time.) If you haven’t ordered online with us before, please email email@example.com to register first. We’ll send you a secure login and password.
Delivery Procedure If orders are expected outside store hours, clear and safe access is required for PFD drivers. This needs to be communicated prior to any delivery being made and will only be completed with the consent and knowledge of the business or store owner/manager.
Deliveries are generally scheduled to arrive within a 3 hour window. This allows for unforeseen events that may delay your delivery. If you have any questions regarding your delivery please phone your Customer Service representative at your local site.
Please ensure that adequate space is made available on delivery days for frozen and chilled stock so our drivers have easy access to freezers and fridges. This means your stock can move directly from our refrigerated trucks to your fridge or freezer swiftly.
Practical and safe unloading of goods will always be considered in determining the preference for front or rear door deliveries.
Special consideration should always be made when there is an additional increase to normal stock levels, ie. during promotional, seasonal or special events.
Goods that are delivered outside store hours will be left in an appropriate designated area in an orderly manner.
If you require out of hours delivery and would like further details on our Key Policy please contact your local branch manager.
Orders are delivered with an itemised invoice. It is your responsibility to check that all the goods received are correctly listed on the invoice before signing and accepting the delivery. You then keep the top copy and the duplicate is retained by the driver and returned to PFD.
PFD Account Details for Bank Deposits Electronic If you prefer to pay your invoices electronically, you’ll need the following details: Account Name: PFD FOOD SERVICES PTY LTD ABN: 29 006 972 381 Bank: ANZ Branch: Royal Bank Branch, 388 Collins St, Melbourne BSB No: 017 996 Account No: This is your PFD customer number
Over The Counter If you prefer to pay your invoices at the bank you’ll need the following details
BSB No: 013 128 Account No: 8374 91147 Reference: Please quote your PFD customer number to ensure that your payment is properly allocated.
IMPORTANT: Whenever you deposit funds, please also send a copy of your remittance to The Group Credit Department, PFD Food Services Pty Ltd: • Credit Fax: (03) 9763 9357 • Email: firstname.lastname@example.org
Credit Note Policy PRODUCT/SUPPLIER CREDITS: Reasons for raising a credit: • Product non-performance • Damaged stock • Contaminated stock The Request For Credit note will be raised by PFD and sent to the supplier. It must contain all the following details: Customer Name Customer Number Corresponding Invoice Number/Date Product Code/Dollar Value Product description Quantity to be credited
• WHITE copy is held by the customer. • YELLOW copy goes to the PFD Credit Department for processing within 48 hours. (Once they are processed, it will be mailed to you.) •G REEN copy is left in the credit book. The Supplier will either request PFD to credit your account and pick up the stock from you, or they may decide to contact you directly. Please be aware that all supplier credit claims are subject to approval from the supplier. CLAIMS MUST BE MADE WITHIN 48 HOURS TO BE ACCEPTED
PFD Food Services Pty Ltd ABN 29 006 972 381 6 Henderson Road, Knoxfield Vic 3180 PO Box 208, Ferntree Gully Vic 3156 P: 03 9756 2000 F: 03 9764 2482 pfdfoods.com.au