Petty Son Company Brochure

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Traditional values, modern outlook... Petty Son and Prestwich has been serving the local area for well over a century, making us one of East London’s oldest estate agents. Founded in 1908 by locally renowned builder, C. Petty, our company has cultivated a solid reputation in Wanstead as a reliable and trustworthy business with a strong emphasis on customer service and community, which is something we are extremely proud of. Current Directors, John and Jenny Wagstaff, took the helm back in 2008 and appreciate the importance of traditional values and good oldfashioned hard work, paired with a forward-thinking team and outlook. They feel this is what makes Petty Son and Prestwich the number one choice for buyers, sellers, tenants, and landlords in E11, and beyond. With over 150 years of combined property experience at our disposal, this should come as no surprise. So, if you are looking to buy, sell, rent, or let in our corner of East London and West Essex, Petty Son and Prestwich are on hand to help you realise your property dreams. We’re glad you found us!

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Our marketing It’s no secret that today’s property market is tough, and these conditions make showing your home in its best possible light more important than ever. It could, quite literally, be the difference between selling your property or languishing on the market for months on end. Thankfully, here at Petty Son and Prestwich, we know a thing or two about marketing, and our aim is to make every point of contact your property has with the buying public as perfect as possible. We will also do our utmost to extend your reach as broadly as we possibly can, putting your property in front of its target audience in a number of different, and often innovative, ways. How do we do all this? Glad you asked!

Photography Our professional photographer will capture your property digitally, highlighting any outstanding features along the way. These stunningly sharp images will make your property ‘pop’ when viewed by buyers both online and off. As the source files are digital, we’re also able to email you your photos prior to advertising, allowing you to select your own images should you wish to do so.

Property details Your property details will be professionally written in a comprehensive manner that avoids unnecessary hyperbole. Once you have approved the wording we present to you, our top-flight printers will produce your property brochure complete with the stunning images mentioned above. Our window images receive the same level of care and attention, which ensures that your property is shown off to its best potential at all times.

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Digital advertising & social media Traditional values may be at the core of our business, but we’re also heavily invested in presenting property in a contemporary fashion. Your property will appear across a number of different platforms, including our very own easy to navigate website, pettyson.co.uk. Buyers will also be able to access your offering via top property portals such as On The Market, Zoopla and Rightmove, the country’s leading property website. We’re also extremely sociable here at Petty’s, so it’ll come as no surprise to hear that your property will be put in front of our many followers on networks such as Facebook, Twitter, Instagram and Pinterest too. All of which will help extend your property’s reach to a relevant, targeted audience.

‘For Sale’ and ‘To Let’ boards Selling or Letting with us means you’ll get a genuine piece of local history in your garden, as our boards have been a permanent fixture in and around Wanstead and the surrounding areas for well over a century. They work hard for you and your property 24 hours per day, making them one of the most effective marketing tools available. Our attractive boards offer a classier way to market your home than the often garishly coloured efforts of our competitors. Despite being lowkey, their sophisticated design ensures they stand out and turn heads whenever they are seen.

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Our location Our offices are based in the heart of Wanstead which gives your property the opportunity to be seen by hundreds of people daily thanks to the heavy footfall past our windows. We are perfectly placed to take advantage of the busy London market. Designed to be warm and inviting, all of our offices in Wanstead give potential buyers a place to come and view your listing in a relaxed and friendly environment. Why not pop in and see for yourself!

Our accreditation Not only will our affiliation with industry leading professional associations such as The Property Ombudsman and the National Association of Estate Agents (NAEA Propertymark) ensure you’ll receive the level of service you deserve, it’ll also give your prospective purchasers peace of mind, too.

With a plethora of unregulated agents saturating the market, opting for a reputable company with extensive accreditation has never been more important. Petty Son and Prestwich’s strict adherence to the highest governing bodies’ codes of practice provides you and your buyer with the reassurance you need to conduct what is potentially the biggest deal of your lifetime.

What we offer We know that what suits one person may not suit the next, so we offer a range of bespoke services to meet your own individual needs. Tailored to your specific requirements, our services include options such as accompanied viewings, professional sales progression, regular updates on current market conditions, and much, much more. The backbone of all that we do, however, is our fervent belief in professionalism with a personal touch. You’ll never be a ‘number’ here at Petty Son and Prestwich, and our friendly, experienced staff will keep you in the loop at all


Residential lettings Too often, sales and lettings are clumped together by agents and treated as the same beast, but that’s not the case here at Petty Son and Prestwich. We recognise and embrace the different nuances associated with each, which is why we have a specialist team devoted solely to residential lettings. Our lettings team have a wealth of experience in the market and are extremely adept at handling the intricacies of the rental sector. Why would you want anyone less handling such a valuable investment asset?

Services to fit your needs It can be easy to forget that letting a property essentially puts you in business, and being in business means a whole lot of responsibilities. As a landlord, you will be responsible for your tenant’s safety, the maintenance of the property you are letting, protecting your tenant’s deposit, legal issues, your own tax affairs, and much more besides.

For many, these tasks are either something they are unable or unwilling to do. Thankfully, we can help. Our lettings department can provide you with everything from help placing a tenant in your rental through to full property management, leaving you free to do something less boring instead! Being a landlord is no walk in the park, but with Petty’s by your side you will be fully equipped to take everything in your stride.

A name you can trust Being in business for over a 100 years says a lot, but we’re not the sort of company to rest on our laurels and cruise along on reputation alone. We know just how important accreditation from industry leaders is to both landlords and tenants as well, which is why we’re members of the following governing bodies, too:

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Being a landlord can be a stressful business, but it’s a whole lot easier when you have the right people by your side... Getting you the best price Your success as a landlord is what makes us successful agents, so we’ll always strive to get you the very best price possible for your property when you let with us. We believe in realistic property valuations here at Pettys; valuations which bring you, the landlord, the most income whilst giving tenants the greatest value. Rather than promising completely unrealistic monthly rental income, we believe in being straight with our landlords from the start about their property lettings. Operating in this way means the best market price for your house or flat at any given time. You’ll also reap the benefit of shorter void periods too - all of which equates to money in the bank for you.

It’s not about finding any tenant, it’s about us finding the right one Finding the right tenant we feel is the most important part of our role. It’s often not about how quickly we can rent your property but how well we have let it. It’s like a relationship we want to match the right tenant for your property. It’s as much about whether they suit your property as it is whether they have the means financially to rent the property. This is the main reason we do not pay individual commission as we only ever have our landlords best interest at heart.


Accreditation for your peace of mind As you may be aware, regulation in the lettings market is currently minimal at best. Here at Petty Son and Prestwich, however, we believe in a more proactive approach, which is why we are voluntary members of all the key governing bodies, including: The Association of Residential Lettings Agents, The National Approved Lettings Scheme, SAFEagent, Tenancy Deposit Protection Scheme, The Property Ombudsman and The National Association of Estate Agents.

As a landlord with flats or houses to let, the importance of knowing your agent is adhering to the high standards set by these governing bodies when letting your property is invaluable. Couple that with our own personal standards here at Pettys, and you have a company you can trust.

Exemplary communication Poor communication is frustrating, we know that. We go above and beyond when it comes to keeping our landlords informed at every turn. When you instruct Pettys, you’ll never be left wondering about what’s happening with your let. Although we pride ourselves on being proactive and getting the information to you as soon as we possibly can, there will naturally be times when you’ll need to contact us. We’ve got this covered too, as you’ll be able to reach us in any number of ways, be it via phone, email, or even one of our social media channels.

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Local knowledge When you instruct us, you can rest assured that you are dealing with agents who have an unrivalled knowledge of the area, as well as letting property. Petty Son and Prestwich was founded in 1908, so we know exactly what makes the local property market tick. This means better results for any landlord who decides to work with us. We’re aware of all the nuances associated with West Essex and East London lettings, so we can help you achieve top of the market prices and shorten the amount of time your property is left empty. It’s just one of the reasons why landlords stay with us as their property portfolios grow.

Greater exposure Filling your property fast while still achieving the best possible price is only possible if you can get your house or flat seen by a wide range of prospective tenants. Thankfully, our in-house marketing team are experts in getting maximum exposure for all of the properties we list. Not only will your property be available here on pettyson.co.uk, it’ll also be included on major property portals such as Rightmove, Zoopla and On The Market. We’re also extremely active on social media, with active accounts on Facebook, Twitter, Pinterest and Instagram, so you know your property will reach a far wider audience with us than it would with many of our competitors.

Although we put a great deal of effort into our online presence, we’re still aware that offline marketing works well too. We regularly list properties in local publications and we even produce our own company magazine, The Green, which helps us get as many eyeballs on your property as possible.

Family run, family values Petty Son and Prestwich is run by husband and wife team, John and Jenny Wagstaff, and the sense of family flows right throughout the company. This sense of togetherness is palpable in our offices, and we extend it to our customers too. We firmly believe in offering a personal service here at Pettys, so you’ll never get the feeling that you’re just another client. Our friendly, honest, and trustworthy team make us what we are, and they’re the reason why we’re so highly regarded in Wanstead, Buckhurst Hill, and beyond. Come in for a cup of tea and you’ll see what we mean!


Complaints procedure... Obviously we hope that you’ll never have cause to complain but, just in case, here is the procedure. The level of our service should always be professional and anything we say we will do should be done. If we fail in any level of our service then please let us know so that we can put it right. In the first instance please refer to the branch manager. If they are unable to satisfy you then please contact Jenny Wagstaff, Director either by email on jennyw@pettyson.co.uk or post at 11 Woodbine Place, Wanstead, London E11 2RH. In the event your complaint is still not resolved to your satisfaction then please feel free to email our Managing Director, John Wagstaff on johnw@pettyson.co.uk or in writing at 11 Woodbine Place, Wanstead, London E11 2RH.

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John Wagstaff Director

Catherine Bransgrove Senior Sales Manager

Greg Moore

Sales Manager

Julie Hamilton Grant Lettings Manager

Francesca Creasey Office Manager

Zoe Cade

Senior Property Manager

Kinga Masianis

Property Consultant

Jennie Lawley

Accounts Manager


Jenny Wagstaff Director

Susan Monaghan

Senior Sales Consultant

Tracey Edmunds

Maintenance Manager

Daniel Roe

Janine Briggs

Property Consultant

Senior Sales Coordinator

Richelle Price

Mia Latchford

Sales & Lettings Consultant

Elaine Robinson

Senior Sales Coordinator

Administrator

Our family tree...

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WANST EAD 11 Woodbine P lace Wanstead L ondon E11 2RH T: 020 8989 2091 F: 020 8532 9439 E: enquir ies@pett y son.co.uk