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FEATURES you’ve ever been to If Valencia Acura or seen its advertising, then you know why the dealership owned by Don and Cheri Fleming was the natural choice to be the Pet Adoption Sponsor of the SCV Pet & Family Expo. To the Flemings, their family dogs are a whole lot more than just pets. Spark Plug and Bumper are Valencia Acura’s Official Greeters and a friendly, tailwagging presence in the showroom every day. “It’s been that way since we opened - because we’ve always looked at our dogs as family members,” said Cheri, “So it made perfect sense to bring them into the family business.” Don added, “Now if customers don’t see them running around the place, they always ask us where they are – and we wouldn’t have it any other way.” Not surprisingly, both dogs have a slightly different perspective on the relationship. “Don’t let Don and Cheri fool you. We are the real masterminds behind Valencia Acura,” asserted Spark Plug. Bumper continues, “They’re well-

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worked very well. Earlier this year, Valencia Acura was awarded Acura’s most prestigious honor – the Dealership of Distinction award – which is reserved for only those dealers that excel in providing “an exceptional customer experience”. Then in February, their award-winning service department achieved the highly coveted position of Number One in the Nation for Customer TWO FURRY REASONS VALENCIA ACURA IS Satisfaction. Cheri proudly concludes “We’ve been number one in our district and trained, but do you really those words are meant to zone many times – but think they could run a be much more than just being number one in the world-class organization an ad theme. The entire nation is especially gratilike this on their own?” team considers it to be fying for everyone here.” Everyone agrees their personal commitFOR MORE INFORMATION the family dynamic has ment to every customer Cheri Fleming • (661) 255-3000 worked very well for the – and it has apparently dealership. The dogs have helped enhance the friendly atmosphere in the showroom. As a result, many customers have become friends and Valencia Acura is now known as “The Friendship Dealership”. Valencia Acura has often featured the line “It’s not just a dealership, it’s a friendship” in its advertising. But it’s clear

“The Friendship Dealership”


Loving Care Pet Sitting Dog Walks, Overnight Stay, New Puppy Care EXPERIENCED • FULLY INSURED & BONDED

Elizabeth 661-433-0078


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June/July 2010 Issue of Pet Me! Magazine  
June/July 2010 Issue of Pet Me! Magazine  

Your Guide To All Things Pets. Picking The Perfect Kennel. Turtle Tales How To mke Your Home turtle-iffic! Matters of the Heart - How To Spo...