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Peterborough and Stamford Hospitals NHS Foundation Trust


Summer 2009 issue

including Foundation Trust membership news Your Trust News

PLANNING THE NEW HOSPITAL MOVE Critical care team supporting ward staff

From deserts to mountains for charity Bringing staff, visitors and Foundation Trust members the latest news from around the Trust

The first word


by Chief Executive Nik Patten

In just over a year’s time we will be busily preparing to move into the new hospital. It is incredible to think that this will soon be upon us and work is going on behind-the-scenes to ensure that the move is as seamless for staff and patients as possible. There is a lot of work to do but I am confident that with support from staff the transfer of services will go ahead smoothly. You can find out how the Trust is preparing for the move and what staff need to do in this issue. Alongside planning for the new hospital the Trust is also making plans to address other areas of patient care. In the next few months we’ll be entering winter again and face the potential health problems that affect people specifically at this time of year. A project group has looked at the likely demand for beds this winter and produced a capacity plan to deal with the added pressures the hospital is likely to face. The most recent winter period saw a number of norovirus outbreaks in the community which led to an increase in hospital admissions, ward closures and increased levels of staff sickness. This year we are looking ahead in more detail to put in place plans to relieve the pressure on our staff, wards and departments and improve patient experiences. This plan includes making extra investment in staff, the creation of new patient units and areas and reallocating beds on some wards. New staff will include nurses, health care assistants, therapy assistants, ward clerks and an extra acute physician and will be in addition to the Trust’s investment in nurses to increase our nursing ratios. It is important that we plan ahead and use what we have learnt from past experiences to improve how we care for patients when demand is particularly high. Although we are thinking of the winter we are still very much in the middle of summer which is traditionally the time of year when many staff take a well-earned break and (hopefully) enjoy the warm weather at home or abroad. I would like to thank you for your continued support and hard work and I hope that you enjoy the summer. 02 the pulse - Summer 2009 issue


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Inside this edition... 3

Foundation success


Having your say


Team feature


What I Do

Well done to the clinical services business unit on attaining foundation status


Letters Grateful patients and visitors say thank you


Bowel screening

How being a member can make a difference

Occupational Health in the spotlight

We catch up with HIV nurse Jude Mabbs

Trust joins the national


screening programme


It’s good to talk PALS team raises awareness

Moving on up .. Preparing for new hospital move


Your Trust News


Oh baby! Baby boom on Amazon ward!

News and views for and from members

the pulse has been written, designed and published by Media Matters in conjunction with Peterborough and Stamford Hospitals NHS Foundation Trust's Communications Department and printed by Print on Demand. To contact Pulse - Telephone: 01733 875201 / 01733 875844 / 01733 875554; Email: communications2@; Write to: Pulse, Communications, Edith Cavell Hospital, Bretton Gate, Peterborough, PE3 9GZ. Foundation Trust Members' Helpline, call: 01733 875554

CBU achieves a major first for the Trust THE Clinical Services Clinical Business Unit (CBU) is in a celebratory mood after becoming the first CBU in the Trust to apply for and achieve foundation status. The achievement has come just 12 months after its formation, and follows a successful submission to the Board of Directors by general manager Rob Heywood and Clinical Services CBU clinical lead Roger Moshy. This means that the CBU has a greater say in decision-making on issues such as service development and investment in services. Rob said: “The outcome of the submission relied on providing evidence to the Board that the CBU has excellent governance arrangements of its clinical and

finance management. Each of the departments within the CBU and each member of staff had the opportunity to contribute to the application, which was presented to the Board at the end of April.” He added: “Roger and I are extremely proud that Clinical Services has become a foundation CBU. But the work doesn’t stop here. We look forward to being able to improve further the services that are provided for the benefit of patients.” CBUs were formed in 2008 and each unit comprises a number of departments and specialities in the Trust. The Clinical Services CBU includes departments such as Radiology, Pathology, Therapy Services and Pharmacy.

ABOVE: Trust chief executive Nik Patten congratulates general manager Rob Heywood (left) and clinical lead Roger Moshy on Clinical Services CBU’s achievement.

Maternity unit success NEW mums in and around Peterborough can feel proud and confident that they are receiving awardwinning advice on breastfeeding their babies. The team from Peterborough Maternity Unit Breastfeeding Strategy group scooped a regional award for its breastfeeding strategy at the recent East of England Health and Social Care Awards. The annual awards showcase a range of excellent health and social care initiatives that have been developed in the East of England. This year saw a record 145 entries – with the Peterborough team nominated for, and receiving, The Primary Care and Community Services Pathways Award. This award recognises a team or service that has delivered a transformational improvement to patients close to their homes. The project has resulted in more women initiating and continuing breastfeeding for longer. Trust infant feeding facilitator, Angela Chalmers, said: “On behalf of the whole team, we are delighted to receive this award in recognition of our continued efforts to give new mums an informed choice about breastfeeding and how they can be supported through the process by our dedicated nurses and facilitators.” Pictured above is Angela Chalmers (second left) and team members with BBC newsreader Bill Turnbull (far right) at the awards ceremony.

Swine Flu advice from the Trust THE Trust is asking anyone who has been in close contact with someone who has swine flu and anyone who has ‘flu-like’ symptoms’, to please not visit friends or relatives in hospital, as this could spread the infection. The advice to anyone experiencing flu-like symptoms is to stay at home to limit the spread of infection and seek medical advice by calling the National Flu Helpline on 0800 1 513 100 or visiting emicflu. For general information people can also call the Swine Flu Helpline on 0800 1 513 513 or visit the pulse - Summer 2009 issue 03


letterbox CCU/ 4X: Just a note to say thank you so much for the wonderful care I received on 4X. I appreciated all of you without exception. Also, I would like to comment on the cleanliness – it was spotless. From the doctors to the cleaners, thank you so much. AAU / 1Y: Many, many thanks for the kindness and caring you showed my family during a very difficult time. Myself and my parents are very grateful for your help and understanding, it was very much appreciated. 1Y: To all the staff on 1Y, many thanks for all your help and concern during my recent visit. You all do a wonderful job and should be immensely proud of yourselves. A&E /Ward 1Z: My brothers and sisters and I are overwhelmed by the care and compassion shown to us by all medical staff after our mum suffered a massive heart attack at home. We would like to thank them. The rapid response of the paramedics, how hard they tried to help and the compassion shown by doctors and nurses in A&E. To the most caring staff on Ward 1Z, not only for keeping mum as comfortable as possible, but for allowing her family the time to be with her until she finally passed away. Not only did mum receive the best care and treatment possible but for your staff in such a busy ward to still care for our rather large family still overwhelms us. Please convey our thanks to these nameless people who would probably say they’re only doing their job. Without them all, the world would be a much sadder place. DVT clinic: On my recent visit to the DVT clinic, I would just like to thank everyone involved in providing a friendly, well informed, first class service. Special thanks to Jane Sansby for her kind and reassuring manner. I received excellent treatment. Clinic 1 ECH: Thank you to all the team, including Mr Mitchell. I received excellent

Pulse welcomes comments, views and letters from staff and patients whether it’s a thank you, a question you would like an answer to or comments about Pulse. Send to the Communications Department (full address on page 2) and we will print as many as possible.

Promoting a healthier lifestyle THE Trust is continuing to strive towards the Fit For Business (FFB) accreditation with the installation of a ‘health media’ screen in the Occupational Health department. Funded partly through the FFB scheme, and from a donation from Pillpushers, the large screen features a series of slides showing on a continuous loop throughout the day, on topics ranging from healthy eating and weight loss to smoking clinics and ABOVE: Mary Bird and Stuart Terrington from Pillpushers with vaccination the patient health media screen. information. of health services advertised and offered. Claire Brown, occupational health “We are very grateful to Pillpushers for manager and essence of care - health its donation and continued support of the promotion group member, said: “The screen which is also helpful in working screen has been well received by patients towards our FFB accreditation as points in the waiting room and we have had a lot are gained for specific topics shown.” of positive feedback regarding the variety treatment both on the ward and in outpatients. All were professional and caring. Orthopaedics: Following my total hip replacement, performed by Mr Hartley, I am feeling fine. He did a great piece of work. I am doing most things I did before the hip deterioration, albeit slower. I would like to thank all the medical staff who took good care of me before and after the operation. A special mention for Sally Hull, who I saw a few times leading up to the operation and after it. Sally is a bright and straight-talking member of staff, with a ready smile and an infectious laugh.

Angiography: A long overdue letter to you to say a big thank you for your kindness, helpfulness and understanding when my husband had his angiogram. In spite of the result, a bypass being required, we were touched by your treatment of us during the day spent with you. We were, naturally, very anxious about the procedure itself and the possible consequences, but found your professionalism and light humour a great tonic! So, all in all, a big thank you. My husband had his bypass at Papworth in March and has made a fantastic recovery.

Hitting the right targets for patients THE Trust has announced the results for patient services and financial performance for the most recent financial year (01 April 2008 31 March 2009). It had a good year in which it met or bettered many of the key national performance indicator targets for hospital trusts, set by the Department of Health and 04 the pulse - Summer 2009 issue

the Healthcare Commission, which has now been replaced by the Care Quality Commission. Financially, the Trust expects to report a surplus of around £3 million for the year - £1 million better than planned, which enables the Trust to further improve patient care by making investments in staffing levels,

equipment and the hospital environment. The Trust also achieved the A&E four hour waiting time target overall for the year, and a 43 per cent reduction for C Difficile infection rates. Newly-introduced 18 week waiting targets were also met, meaning the Trust now provides the highest levels of access for nonemergency treatment for patients.

Stamford X-ray rooms undergo refurbishment STAMFORD Hospital is celebrating the completion of the £219,000 refurbishment of two X-ray rooms. Stamford Hospital was allocated funds from the Trust to improve the facilities at the end of last year and patients are now benefiting from the improved facilities. New X-ray machines have been installed in each room, which are more flexible, lighter and move easier to allow staff to X-ray a range of different body parts. New beds, which can be raised and lowered electronically, have also been fitted to make the process of having an X-ray more comfortable and accessible. Staff at Stamford Hospital generally X-ray up to 100 patients per day. This includes patients who have attended the minor injuries unit or have received a referral from a GP. Patients can also be referred from other departments such as Rheumatology, Orthopaedics, Theatres and Day Surgery. Depending on the diagnosis, patients may be able to have an X-ray at Stamford Hospital

rather than travelling to Peterborough but this is assessed on a case-by-case basis. Alison Telfer, superintendent radiographer based at Stamford Hospital, said: “The two new X-ray rooms have really helped to improve the experiences of patients requiring the service. Not only have privacy and dignity been significantly enhanced but patients now find it easier to get onto the table and the whole experience is much more comfortable.”

ABOVE: Superintendent radiographer Alison Telfer (far right) and the Stamford Hospital radiography team welcome the new improved X-ray facilities.

New CT scanner is unveiled A NEW state-of-the-art CT scanner has been officially unveiled at the Trust by Peterborough MP, Stewart Jackson. The £750,000 hi-tech scanner was installed at the beginning of the year, and is now fully operational following testing and additional staff recruitment. Around 300 patients per week currently receive a CT scan at the District Hospital and the installation of the second scanner has already dramatically improved waiting times for patients. CT scanners are routinely used by clinicians to detect tumours and diagnose other conditions quickly, safely and non-invasively. For emergency patients they can be used to assess trauma head injuries and the condition of people who have had a stroke. The new CT scanner is an advanced Toshiba ‘64-slice’ machine scanner and it takes 64 images per rotation of the

ABOVE: MP Stewart Jackson, David Truman (superintendent radiographer) and Jill Anderson (superintendent radiographer). tube – four times more than the existing scanner. This means that whole body scans and those concentrated on a specific area can be done in just a few seconds and more detailed scans can be produced. For the first time, images of the heart can be taken as the scanner takes pictures between heart beats. These are then used by a computer to create a three dimensional image. When the Trust moves into the new Peterborough City Hospital in 2010 the

new CT scanner will be transferred into the new building and a further scanner will be purchased, to keep up with everadvancing technology. Randle Milne, radiology services manager, said: “The new CT scanner has already made a tremendous difference and has helped the Trust to dramatically reduce patient waiting times to well within the government’s 18-week target. The results from the scanner are fantastic and it is helping clinicians make accurate and faster diagnoses.” the pulse - Summer 2009 issue 05

What I do at the weekend... By Sally McCairn Admin support, Practice Development

IMAGINE sashaying onto the dance floor at the office party – alongside all the wannabe dancers – and being able to strut your stuff to a jawdropping crowd! Move over the Strictly Come Dancing contestants and make way for the Trust’s very own glamorous queen of sequins and salsa steps, Sally McCairn! Sally, who works in admin support for the Practice Development Team, has been salsa dancing for nine years, taking up classes while living in Italy. She told Pulse: “I returned to the UK in 2001 and pursued my hobby with a passion, travelling to classes and congresses throughout the country and abroad to learn from some of the best dancers in the world. “This led me to pursue a career as a salsa teacher and

dancer and I have organised and taught at national salsa events.” For the past year and a half, Sally has been part of a salsa performance team called Salsology Dance Co – which has meant travelling to Manchester most weekends to rehearse with the team. Sally added: “During that time I have been lucky enough to perform at various salsa events in the UK and Europe, and there are even plans to perform at the New York Salsa Congress in September. “The training and travelling has been demanding but extremely rewarding and I’m looking forward to future performances.”

RIGHT: The Trust’s very own queen of salsa, Sally McCairn pictured with dance partner Chris Salter.

Digital patient feedback AN innovative new method of monitoring the views of patients who are receiving care has been rolled-out across the District and Edith Cavell hospitals. Patients are surveyed using handheld electronic devices that are programmed with five multiple-choice questions that are answered using the touch screen. By choosing the questions, the Trust is able to focus on specific themes, which have already included cleanliness, staff hand-washing and privacy and dignity. The results are stored on the devices and downloaded daily to an

LEFT: A volunteer shows patient Scott Canham how to use the new patient tracker device. 06 the pulse - Summer 2009 issue

external company which collates upto-date feedback to present weekly to Trust matrons. At the end of each month these results are displayed on most wards so patients can see how the ward is performing. Lesley Crosby, assistant director for patient and public experience, said: “The patient trackers have enabled us to target many more patients than would have been possible using traditional survey methods. “The real benefit of using this system is that we can receive real-time data so we can look at how we are performing now, rather than waiting several months for data to be compiled from traditional survey methods. It also means that we can react to concerns almost immediately, particularly if we notice something isn’t working well or there are problems that have been identified.”

Free bowel screening available PEOPLE in Peterborough and South Lincolnshire are now being offered free bowel screening as part of a national programme. The Trust is part of the Peterborough and Hinchingbrooke Bowel Cancer Screening Centre which is a partnership between NHS Peterborough, NHS Lincolnshire, NHS Cambridgeshire and Hinchingbrooke Health Care NHS Trust. Bowel cancer is the third most common cancer and the second leading cause of cancer deaths in the UK. Previously the only way to receive a bowel cancer screening test was by request to a GP. People aged between 60 and 69 and who live in Peterborough, Yaxley, Crowland, the Deepings, Bourne and Stamford are being posted test kits in stages during the next two years so not everyone will receive a test at the same time. Once they receive their first test kit,

people will then continue to receive kits every two LEFT: Left to right, Julia Frank (bowel cancer screening years until they administrator), Mr Madhav Menon (consultant colorectal reach the age of surgeon) and Pauline Baird (specialist screening practitioner). 70. People aged 70 and above can People don’t need to do anything to self-refer and request a test. receive the test kits but it is important that The test involves providing small stool they do the test and send it off so that if samples for analysis and it is nonthere is anything abnormal it is detected obtrusive and painless. and treated quickly. Of those who take the test only about Early bowel cancer detection greatly two per cent will have an abnormal result improves survival rates. and those who do will be offered a “The screening programme not only colonoscopy at the District Hospital. identifies cancer but also other conditions Not everyone who has a colonoscopy and abnormalities which can be will have bowel cancer. diagnosed and treated locally.” Mr Madhav Menon, Trust consultant Further information on the NHS Bowel colorectal surgeon, said: “The screening Cancer Screening Programme is programme is the best method of available from detecting bowel cancer in the early or by stages, even before people have calling 0800 707 60 60. symptoms.

Former cleaner awarded for transforming career FOR many of us, a career change can be daunting – but one member of Trust staff has reaped the benefits of trying something new! Mary Jarvis, who works as a perioperative assistant in the surgical recovery department at Edith Cavell Hospital, has been recognised for her achievement as an adult learner. A former hospital cleaner, Mary was presented with the Regional Senior Learner of the Year award from the National Institute of Adult Continuing Education in recognition of her achievement in the workplace. She joined the Trust in 1990 as a part-time cleaner and later became a supervisor. However she wanted to try something different and developed an interest in patient care. Mary said: “I saw an opportunity to become a theatre orderly which meant I

ABOVE: Mary is pictured receiving her award from BBC Look East presenter Susie Fowler-Watt (left).

could be more ‘hands on’ with patients and I started to learn more about care and treatment.

“The role later developed and I became a perioperative assistant around four years ago. I haven’t looked back since.” To help progress her career Mary has completed several qualifications and has achieved NVQ Level 2 in care, Level 3 in general healthcare and Level 3 in perioperative care. “I get a lot of job satisfaction,” added Mary. “I enjoy working in recovery and the job is very varied. “Being a perioperative assistant means I see patients before and after their surgery and I undertake a number of observations such as monitoring blood sugar levels, taking blood pressure and changing dressings. “Surgery can be traumatic and worrying for some patients so I take the time to talk to and reassure them and I like helping to make a difference.” the pulse - Summer 2009 issue 07

The logistics of moving to a new hospital A special Pulse focus on the people behind the massive task of ensuring that everything goes smoothly when departments start to move into their new surroundings VER the past few years, dreams and expectations of a new hospital for the Greater Peterborough area have grown into a tangible reality.


ABOVE: Taking shape - the new hospital.

With the buildings and infrastructure taking shape, and a new look to the surrounding landscape, the months and weeks until the first patients will start being treated in the new hospital are ticking away. As well as being an exciting time for Peterborough’s healthcare services, there is the somewhat daunting task of ensuring all Trust staff move into their new surroundings smoothly and on time. This mammoth logistical exercise falls to the Peterborough Health Investment Plan Project Office (HIPPO) team, lead by associate project director Angela Broekhuizen, and supported by a three-strong team of hospital development managers. The team includes Debbie Dearden, who is working with staff from across the Trust in preparation for the move. It is expected that teams including Pharmacy, Radiology, Outpatients, Training and Development and other clinical areas, will be among the first to move in November 2010. Debbie said: “We seem to have been talking about the new hospital for so long, that it is hard to believe that in a little more than 12 months time,

08 the pulse - Summer 2009 issue

ABOVE: Preparing for the move, left to right Mandy Richardson, Joan Baker, Kim Moore, Sue Shaw, Matt Grant and front, Angela Broekhuizen.

the first staff will be moving into their new surroundings! “It is an extremely exciting time, but by the same token very challenging. Preparations need to start so far in advance to ensure the smooth-running of the change over.” ebbie and the rest of the team stress that they are on hand to answer questions and deal with any aspect of the physical move to the new hospital at the Edith Cavell site – even down to recently gaining approval on the delivery of new taps destined for the Pathology Department! The team is assisting staff now and during the months ahead by: - Supporting relocation leads. Around 40 staff from all areas of the Trust will receive an outline programme of how the move will take place and they will attend regular workshops to feed information from the project team back to staff in the wards and departments. - Offering advice on how staff can start to prepare to move by de-cluttering. - Reviewing and producing drawings of current working environments in order to translate them into the new surroundings, as well as ‘pathway review workshops’ on adapting to working in a new area and ‘walk throughs’ of the departments. - Continuing the hospital tours which give groups of staff a look inside the new hospital buildings. Pulse will catch up with the Trust’s relocation leads in the next issue.


ABOVE: A bird’s eye view of the new hospital site.

Chairman tops it out ANOTHER significant milestone has been reached in the construction of Peterborough City Hospital. The state-of-the-art new acute hospital was officially ‘topped out’ in a recent rooftop ceremony marking the completion of the major construction phase. Nigel Hards, Trust chairman, said: “I am delighted that the building has reached this major milestone ahead of schedule. The Trust has a vision to grow into a major healthcare provider in the region and Peterborough City Hospital with its fantastic facilities is central to that goal. “It will be a fabulous, world-class building and we thoroughly intend to be delivering world-class healthcare from it for patients and our local communities in just more than a year’s time.” The topping out ceremony took place on the roof of Peterborough City Hospital where Trust chairman, Nigel Hards and Brookfield Construction UK director, Ross Ballingall laid the final roof tile. the pulse - Summer 2009 issue 09


Your Trust News

The year ahead for Trust membership by Sonia De Matteis Membership officer THIS year we celebrated five years of being a Foundation Trust and now we want to take our membership to the next level. As a Trust, we’d like to increase and develop our membership services – looking at recruitment and engagement of existing and new members. We want to achieve a membership that is truly representative and reflects and celebrates diversity across our catchment area and creates a feeling of inclusion and involvement in the way we shape our hospital healthcare services. Looking at our catchment area map (below), you can see the vast area of Peterborough city and the surrounding areas that our hospital covers. Each year, Monitor, the independent

regulator of all NHS Foundation Trusts, sets targets which we must endeavour to adhere to. To achieve these targets we, as a Trust, must analyse the needs and desires of local residents and endeavour to help and assist you in any way we can. This is part of the reason that membership is so important – it gives you, the people of Peterborough, Stamford and the surrounding areas, the chance to have your say on how things are done here. Often, people are quick to dismiss the idea of becoming a member because they aren’t sure what it

Have you been visited lately?


Spalding Bourne


involves or if it’s even relevant to them. Becoming a member means that you choose how much involvement you have. You will receive regular updates and Trust news, as well as our quarterly Pulse magazine and invitations to Trust members’ meetings held twice a year. Events like these provide the opportunity for you to meet our governors, talk to our directors and have a look at what’s up and coming in your local hospital. We enjoy speaking to our patients and visitors to collate feedback and opinions on our services. Becoming a member is simple – just get in touch. You can either write to the feedback form address or give me a call on 01733 875554. This is also the way to contact any of our governors and acts as a one-stop shop for all membership enquiries.

Wisbech Stamford Peterborough Whittlesey



Kettering Huntingdon

ABOVE: The catchment area of our Foundation Trust.

Sharing your views We had a great response to our request to hear your views. Congratulations to Mr Abbott and Mr Allin who were picked at random to receive a £10 book token. You can have rnor, your say about the Trust To contact a gove on in this issue by leave a message lpline completing the form and the members’ he . returning it to our on 01733 875554 freepost address.

Contact us

10 the pulse - Summer 2009 issue

THE hospital governors all take an active part in developing and improving our services and facilities. They have a great interest in furthering our membership and like to get out into the community to talk about the work we do and listen to what you have to say. If you have an event that you’d like one of our governors to attend then please call the members’ helpline on 01733 875554. This could be a corporate event, a youth group, or charity event one of our governors will be more than pleased to come along. Remember; all of our governors are volunteers and have stood for election because they want to help the Trust engage with our local communities. They need members to be involved and let them know what’s happening and what people want them to feed back to the Trust’s Board of Directors and Board of Governors. The governors are here to listen and to help the Trust make healthcare even better.

Voting for your governors IN August, staff and Foundation Trust public members will be receiving ballot papers for this year’s governor elections. The elections are for six public governors and four staff governors. As usual, staff members vote for staff governors and public members vote for public governors. Governors play an important role as a conduit between the Trust’s staff and membership and the Board of Directors and Board of Governors. The election closes on 22 September so please remember to take part and cast your vote before then. The successful candidates will be named at the Trust’s Annual Public Meeting on 24 September (see page 14) and publicised more widely after that.


Your Trust News

Members’ meeting a success

ABOVE: Trust member Haidralli Jaffel gets his blood pressure checked at the recent members’ meeting.

THANK you to all those who attended our most recent Trust members’ meeting held at Peterborough Town Hall. The event was well attended and members got the chance to chat to staff about health services such as radiology and skin cancer awareness, have their blood pressure taken, as well as finding out the latest news and developments on the new City Hospital. Speakers included Randle Milne, radiology services manager, and members got the opportunity to participate in a question and answer session with, governors and members of our Board of Directors, including chief executive Nik Patten. As always, it was great to see our members involved in a Trust event and we look forward to seeing you again at our next members’ meeting later this year. Look out for more details next time.

Your views on our hospitals EACH issue we will be asking members to tell us what they think about the Trust’s hospitals. Two completed forms will be randomly selected to win a £10 book voucher. Just complete this form and post it (no stamp required) to:

FREEPOST RRSX-HSLY-ERGU, Commmunications Department, Peterborough and Stamford Hospitals NHS Foundation Trust, Edith Cavell Hospital, Bretton Gate, Peterborough PE3 9GZ. Closing date for receipt of questionnaires is October 15 2009.

1. Have you ever been a patient at the Trust? Yes/No (please circle)

6. Are you aware of the new Peterborough City Hospital opening in November 2010? Yes/No (please circle)

2. Were you happy with the treatment you received? Yes/No (please circle)

7. Do you think Peterborough City Hospital will improve healthcare in Peterborough? Yes/No (please circle)

3. Where do you get the most information about your local hospitals? (please circle) Friends & Family / GP / Media / Trust publication / Personal experience / Other (please state) _________

8. Do you think the Trust’s hospitals have a good reputation? Yes/No/Unsure (please circle)

4. Overall do you think Peterborough and Stamford hospitals provide a good service? Yes/No/Unsure (please circle) If not, please state why________________________________ __________________________________________________ __________________________________________________ __________________________________________________ 5. Overall do you think Peterborough and Stamford hospitals provide a safe, clean, timely and compassionate service? Yes/No/Unsure (please circle) If not, please state why________________________________ __________________________________________________ __________________________________________________ __________________________________________________

If not, please state why _______________________________ __________________________________________________ __________________________________________________ __________________________________________________ 9. Would you recommend the Trust’s hospitals to friends and family? Yes/No (please circle) Name _____________________________________________ Address __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ Summer 2009 issue

the pulse - Summer 2009 issue 2009 11

Vivien’s ‘temp week’ bonus

ABOVE: Vivien Jean-Paul (right) shows Anne Corder Recruitment consultant Nel Woolcott the ropes.

HOW would you like someone to step into your shoes and do your job for a while? That is just what Anne Corder Recruitment Temp of the Year Vivien Jean-Paul did when she handed over the reins during National Temporary Workers Week. For the past few months, Vivien has been working as a temp in the management suite at Edith Cavell, covering maternity leave. As part of her award, she was given a bonus day off, stepping aside to give Anne Corder Recruitment consultant Nel Woolcott an insight into her role.

Vivien said: “It was lovely to have a bonus day off and I hear Nel did a great job in my absence.” The team of five Nel spent the day with were full of praise for her efforts too. “Nel worked with us on what proved to be a very frantic day,” said Rebekah Pickles, executive assistant to the chief executive and chairman. “The team was slightly nervous about having someone who wasn’t familiar with the work in the office but they were full of praise for Nel’s efforts. She threw herself into the job and exceeded everyone’s expectations.”

NEWS IN FOCUS LEFT: Glamorous girls – from left to right; Josie Rudman, Sally McCairn, Helen Parker and Jo Bennis.

Hollywood glitz and glamour raises £500 PLENTY of glitz and glamour has helped to boost funds for the Friends of Peterborough Hospital and Friends of Stamford Hospital. Organisers of the Trust’s spring Hollywood-themed ball raised £500 at the event which saw more than 140 people, including staff and their partners, enjoying a night of dancing, entertainment and a touch of magic! Practice development administrator, Sally McCairn, organised the fundraiser. She said: “It was a fantastic night with a warm and friendly atmosphere and it was great to see the dance floor packed after dinner. “All the staff at The Bull Hotel were excellent and the meal was lovely. We were certainly well looked after. We’d like to thank everyone who attended Hollywood Night and made it a memorable evening.”

Martin is appointed non-executive director MARTIN Chillcott (pictured) has been appointed as a new non-executive director by the Trust. Martin sits on the Trust’s Board of Directors and has filled the vacancy left by Andrew Burroughs who stepped down as a nonexecutive director this summer. Martin runs his own Peterborough-based marketing consultancy and in a marketing career spanning 30 years he has held senior positions in multi-national companies such as Thomas Cook and American Express. Martin said: “I am delighted to be joining the Trust and the NHS. This is a really exciting time for healthcare in Greater Peterborough.I am really looking forward to helping the Trust achieve its goals of growing to become a major healthcare provider in the region which is also great to work for.” 12 the pulse - Summer 2009 issue

Neil’s new role as general manager for surgery NEIL Oldham has been appointed by the Trust as its new general manager for surgery. A long and established career within the NHS, Neil (pictured) trained and worked as a radiographer both in this country and abroad. He also has experience of setting up a new CT scanning service, before moving on to manage radiography departments at hospitals in Kidderminster and Coventry. A lover of the great outdoors, Neil also enjoys gardening, walking, cycling, fishing – and more recently, martial arts!

Daljit takes up new post as deputy director of nursing THE Trust has welcomed Daljit Athwal to the new post of deputy director of nursing. From her previous post of associate director of quality governance at Kettering General Hospital, Daljit will be working closely with director of nursing Chris Wilkinson and the team to support the Trust’s aspirations around delivering high quality. Daljit (pictured) lives in Leicester with her husband and seven year old son. She told Pulse: “I have maintained my registration as a general nurse, sick children’s nurse and a health visitor. I have never lost sight of the values which took me to nursing and I am excited about returning to a professional nursing role again.”

TEAM FEATURE: Occupational therapy MOST of us take daily activities like preparing a hot drink or brushing our teeth for granted. But for many, these simple tasks prove daunting and difficult, particularly following discharge from hospital after a fall, illness or surgery. The Trust’s occupational therapists form part of therapy services and help patients to retain, and in many instances, regain independence to return to their own home. Janet Cernik, professional development advisor, told Pulse: “Our role is to enable patients to achieve as much as they can for themselves and to help them get the most out of life. “We help them to remain active and able to participate in their chosen activities. These could be daily activities that many of us take for granted, to more complex activities like succeeding in work or study, caring for children or maintaining a healthy social life. “Whether an occupational therapist or therapy support worker, we make a real difference in helping people enhance their lives.” The team works alongside multidisciplinary teams across all hospital sites, working with adults and older people who may have physical, mental health or social problems as a result of accident, illness or ageing. And here’s how … - Critical Care – Working with patients with vascular, upper gastro intestinal colorectal and respiratory conditions. The team assess and recommend the provision of assistive equipment, for example toileting products such as a raised toilet seat or commode, or minor adaptations to the patient’s home, for example installing handrails or access ramps. The team also has an active role in the six week amputee

Helping patients to be independent rehabilitation programme and pulmonary rehabilitation sessions. - Stroke Unit – Facilitating patients to regain their independence following a stroke, for example, assessing and treating cognitive impairments like loss of memory, devising an Professional appropriate exercise development programme or enabling the patient to self-care i.e. advisor Janet Cernik. washing, dressing and meal preparation. An important part of the occupational therapist’s role is to liaise with other disciplines and agencies both inside

Robot gets new name THE Trust’s pharmacy robot has been given a new identity – after staff challenged school children to give it a name! The robot, which was installed at Edith Cavell Hospital at a cost of £220,000, has three high-speed arms to sort, pick and dispense medicines. From a number of imaginative entries, James Edwards (10), a pupil at William Law School in Werrington, was declared the winner after coming up with the names Pincher, Pointer and Scoop. As part of the prize James and two friends were invited to visit the robot and see it in action as well as tour the pharmacy department to see how a ABOVE: Left to right, friend Ryan Yates, winner variety of medicines are dispensed in a James Edwards and friend Akshay Pathiyah busy hospital. with Claire McIntyre, chief pharmacist.

and outside the hospital for a safe transfer of the patient to their home environment. - Hand therapy unit – Offers rehabilitation to people who have sustained injuries or fractures, or who have developed conditions like arthritis in the hand and wrist. Different treatments are offered such as splinting, exercises and the use of functional activities to help people resume their normal everyday occupations and restore their quality of life. - Medicine – Working with older patients who may have multi-pathology and complex social situations. By joint working with physiotherapy and other multi-disciplinary colleagues, the team aims to provide a safe and efficient discharge to an appropriate setting with assistive equipment, care and support services.

Recruitment drive to attract more nurses THE Trust is embarking on a recruitment drive to attract more registered nurses to Peterborough’s hospitals. The Trust is investing around £2 million and aims to recruit an additional 60 nurses. With the city’s new hospital opening just over a year away, the Trust hopes that it will prove a major employment attraction in terms of offering superb facilities, excellent patient care and great career prospects. Trust assistant director of human resources Nigel Hodkinson said: “This is great news. The additional investment recognises the need to provide further support to our nurses and will help to ensure that they continue to be at the centre of providing safe and effective care to our patients.” the pulse - Summer 2009 issue 13

What I do... I have been working full time in the Trust’s Department of Sexual Health since January 2009, having worked for the past six years in the Leicester GenitoUrinary Medicine clinic. My role as HIV nurse specialist involves supporting patients not only with their medical condition but also through the effect the diagnosis has on all aspects of their lives and families. HIV is now seen as a chronic medical condition treatable with drugs and monitoring to ensure patients live a nearly normal life span. Improvements and changes to care continue to happen each year and for the majority of patients this means that when they commence therapy they take just one

Annual public meeting STAFF and members of the public can find out how the Trust performed during 2008/09 at the annual public meeting which starts at 4.45pm on Thursday 24 September at the Cresset, Bretton, Peterborough. As well as a review of the year, people will be able to see how the Trust performed financially and areas where it performed well and where improvements are needed. People will also get to meet and question governors and members of the Board. There will also be refreshments. More details can be found at

Hospital wins praise STAMFORD Hospital has won the praises of the town’s former mayor, councillor Maureen Jalili, who recently presented a plaque of excellence to Trust staff. Mandy Renton, general manager of Stamford Hospital, said: “We were delighted to welcome Maureen Jalili to the hospital to present a plaque of excellence to Trust staff. Staff at Stamford Hospital work extremely hard to maintain high standards and the plaque will be a constant reminder that their efforts are both recognised and appreciated.”

Staff input to reduce Trust’s carbon footprint

Jude Mabbs, HIV Nurse Specialist

” Library open longer

THE Trust’s well-used equipment library at the District Hospital has received an overhaul to benefit more staff by introducing extra resources and increasing opening hours. As part of the project, the existing library has been expanded and rebranded as the Equipment Resource Service (ERS). Mark Luck, medical equipment manager, is managing the changes to the new-look service, which opened its doors at the end of July. He said: “The equipment library has been a success but the Trust felt that the service could be developed further before the move to the new City Hospital.” The number of co-ordinators working at the centre has more than doubled, as have the opening hours – to include weekends and Bank Holidays – and new evening opening times have been introduced. The service will be mirrored at Edith Cavell Hospital, which now boasts a library of its own, running at the same opening hours. Mark added: “To further enhance the range of equipment and resources available, selected medical devices will be removed from the wards and added to the ERS. “This will improve the current utilisation and management of the devices, as well as reducing the clutter on the wards.”

STAFF from around the Trust have been having their say on ways to help cut the carbon footprint of the NHS. The facilities department staged a workshop to help develop the Trust’s sustainable development management plan which forms part of its overall commitment to the NHS Carbon Reduction Strategy. The event looked at a range of key areas to develop and share understanding of the NHS carbon strategy, and identify areas of best practice and

14 the pulse - Summer 2009 issue

I also liaise with our obstetricians to ensure all women diagnosed during pregnancy understand the importance of medication during pregnancy to ensure a safe and healthy delivery. Statistically, less than one per cent of babies born to mothers with HIV will have the virus as long as mothers take medication and follow medical advice. I am endeavouring to educate, advise and support patients and staff about the potential risks and the importance of being tested for HIV, especially in light of last year’s figures which highlighted that for the first time ever, more cases of HIV were diagnosed in heterosexuals.”

tablet per day. My day consists of lots of hands on involvement such as taking blood samples and monitoring the results, ensuring medication compliance through education, reassuring where I can, as well as referring patients to other support agencies.

ABOVE: Mark Luck – managing the changes of the new-look equipment library service Mark has embarked on a programme of contacting individual managers to explain the changes, as well as the new procedures for requesting and managing the loan equipment.

ways in which to reduce carbon emissions and understand the benefits. Sarah Westwood, facilities performance manager, said: “We had a great turnout and lots of good ideas were discussed. “The Trust sees the importance of playing a vital part in the local community and the overall NHS strategy and I would like to thank all the staff who got involved. Findings of the workshop will be reported at a later date.”

LEFT: Members

of the Critical Care Outreach Team – which helps to manage the assessment, admission and discharge of critically ill patients.

NOW fully staffed, the Trust’s Critical Care Outreach (CCO) Team has been able to further enhance its service for patients and colleagues across the District and Edith Cavell sites. Increased staffing within the team means that they are more readily available to deal with calls from ward staff who may have concerns about an acutely ill patient. While the service predominantly benefits patients, the team also supports staff across all disciplines by offering an early and accurate assessment of the clinical condition of a patient, and provides early detection of acutely unwell patients. In line with national recommendations, the team operates a Modified Early Warning Score system (MEWS). All patients are scored on a full set of observations – including pulse, blood pressure and level of consciousness. Those scoring four or more, according to the Trust’s guidelines, should require

CCO intervention. Critical care services manager, Sarah Goode, has helped to expand the service in recent years, and it now boasts a 10strong team of nurses with experience in managing critically ill patients. The role of the team includes averting admissions to the Intensive Care Unit by early identification and treatment of critically ill patients. Sarah said: “To do this effectively, we support ward nurses in assessment of acutely ill patients and the effective use of MEWS, as well as liaising with a range of colleagues and staff to enable adequate discharge of patients – ensuring that post critical care patients are managed and cared for in safe and suitable clinical areas, by appropriately skilled staff.” - Since writing this article, the Trust has said farewell to critical care services manager Sarah Goode, who has recently taken up a new post in Leicester as services manager for emergency medicine.

Increased support from the critical care outreach team PALS staff spread the word SPENDING some time in the spotlight this summer, the Trust’s Patient Advice and Liaison Service (PALS) has been delivering its message to city shoppers. As part of the recent East of England PALS Awareness Week, members of the team hosted an information event and display at the Serpentine Green shopping centre in Hampton and in the Trust’s hospitals. The PALS service helps patients, families and visitors by providing advice, guidance, information and support for all of the Trust’s services. The team also acts as a liaison between patients and clinical staff if they need help or if patients or their families believe they have not received the quality of service they expected. Cathy Thornhill, PALS co-ordinator, said: “It was the first time in England that an NHS region has run a PALS Awareness Week and we welcomed the opportunity to take our message to the public. It was an innovative way of raising public, patient and staff awareness of the services that PALS teams offer.”

ABOVE: The PALS team, left to right, Cathy Thornhill, Kerry Coates, Joan Attwell and Val Dibden. the pulse - Summer 2009 issue 15

From sand to snow THERE’S going to be a new meaning to the phrase ‘feeling on top of the world’ – at least where RAF medical services consultant Jon Naylor is concerned. Just weeks after the euphoria of completion the gruelling 24th Marathon des Sables (MdS) across the Sahara Desert in Morocco – a 151-mile endurance race in adverse weather conditions – Jon, based at the Military of Defence Hospital Unit, is gearing up for his next challenge. Jon and his team ‘The Hot Footers’ may still be reeling from the extreme fundraising venture, but Jon has already turned his attentions to great heights – namely The North Face Ultra-Trail de Mont Blanc (UTMB). “This is the big one!” said Jon. “The Tour de Mont Blanc is usually considered a walking/trekking route. It generally takes over a week to complete the 100-mile route which has an ascent of more than 9,000 metres. “The UTMB ultramarathon follows the same route - but is completed non-stop within a maximum of 46 hours.”

Jon will be combating the climate change, high altitude and difficult weather conditions of this challenge on 28 August. Jon is hoping to repeat the success of te MdS which raised a staggering £3,500 for the Medicins Sans Frontieres charity which provides emergency medical aid to victims of war, famine and natural disasters.The Hot Footers also snatched the first UK team place. Jon added: “I would like to thank everyone who supported me during the MdS. The words of encouragement throughout the event was fantastic. I finished with relief, pride, pain and a little sadness, but with some wonderful memories.”

Baby boom!

LEFT: Oh baby – expectant and new mums Emila Wawrzkowicz, Rachel McLaughlin, Emma Wilson-Jones and baby Rory and Kerry Bowles. Not pictured are Lucy Walton, Nicola George, Clare Fitzjohn, Laura Stent, Rebecca Williams, Jenny Glover and Dr Mona Aslam. 16 the pulse - Summer 2009 issue

SOME new mums can feel that when their new arrival comes along, there isn’t anyone to share similar experiences with. But that’s not the case in Amazon Ward which has a ready-made network of new mums, following something of a baby boom! Eleven members of staff ranging from staff nurses and play specialists to consultant paediatricians have in recent months been collectively sharing in bundles of joy. A number of babies have already been born to staff currently on maternity leave, while other expectant mums are at various stages of their pregnancy, anticipating the happy event. Matron for children’s services, Sue Hartley, said: “It’s been a most fabulous time in and around Amazon Ward for these women and their colleagues. “It is unusual for so many staff from the department to be expecting or have had their babies and it has been a lovely talking point for all of us. It’s been a joy to see so many happy mums and their newborns, with the prospect of yet more babies putting in an appearance in the coming weeks and months.”

Pulse August 2009  

Free staff and FT Members' magazine from Peterborough and Stamford Hospitals NHS Foundation Trust.