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Business Today Kingston

Your source for business and chamber news in the Greater Kingston Area

November 26, 2012

Vol. 1 NO. 1.

Choosing To Invest in Kingston By Lindsey Foster

It’s been a long haul but Ontario’s economy continues to show remarkable strength. The province’s economic and job growth have recovered to pre-recession levels with a newfound sense of optimism in the business world. While that positive outlook slowly emerges across Ontario, Kingston has experienced growth over the past 18 months, most notably in the manufacturing sector. TFP Stairs and Railings announced last month that it was expanding its manufacturing and sales space in Kingston’s west end. The new 20,000 square foot centre in the Cataraqui Estates Business Park on Resource Road will combine an enhanced sales office, retail operation and manufacturing space under one roof. It will also provide more room for new equipment and upgrades as well

as Oakwood Closets, a new arm of the company. “We are doubling our space,” explained Dave Cole, President of TFP Stairs and Railings, a family run company since 1987. “We will not only require project managers and skilled trades people for the construction, we also need new employees to work in sales, administration, production, delivery and shipping-and-receiving.” Several other Kingston companies meanwhile have taken advantage of expansion opportunities provided through the Eastern Ontario Development Fund (EODF). Nearly $10-million has been awarded to local companies that have met the criteria of EODF, which is focused on economic development and job creation. The $80-million fund has helped create 60 new jobs so far this year and 80 in 2011. “Advanced manufactur-

ing is a key part of Ontario’s strategy to create the next generation of jobs and make innovation a driving force of economic growth,” said Brad Duguid, Ontario’s Minister of Economic Development and Innovation. “Our partnership with business is all about creating jobs, improving productivity and reaching out to global markets. The EODF has proven its value in growing businesses and developing Ontario’s economy.” This funding has helped such companies as Sensient Colors Canada Ltd. expand its market reach by creating 10 new jobs and retaining the existing 28. “We appreciate the Ontario government’s assistance and their commitment to helping local companies grow and compete in increasingly tough markets,” explained  Chris Tonzola, General Manager, Sensient Colors Canada Ltd.

MPP John Gerretsen announcing Funding for 2012 The natural food colour and dye manufacturer will modernize its laboratory facilities, add a state-of-theart microbiology lab, and

retrofit its liquid processing plant for better workflow and product quality. These improvements will help the company continue to de-

Photo courtesy of KEDCO

velop innovative products that meet market demands and comply with high food

Continued Pg. 3

Entrepreneurial Spirit Alive and Well in Kingston By Angel Schur

Startup Canada, a national, grassroots organization whose mandate is to enhance the nation’s competitiveness and prosperity by supporting Canadian entrepreneurship, chose Kingston as one of the almost forty stops on its crossCanada tour which ran from March through September. September 5th, 2012 saw nearly 200 entrepreneurs and members from the enterprise support community come together at the Discovery Centre at Fort Henry. To kick off the event, Mayor Mark Gerretsen proclaimed September 5th “Kingston Entrepreneurship Day”, which definitely set the tone for the day. Innovation Park at Queen’s University, the Kingston Economic Development Corporation, Launch Lab, the Prince Edward/Lennox and Addington Community Futures De-

velopment Corporation, The Greater Kingston Chamber of Commerce, and many other local organizations, with support from the City of Kingston, collaborated to make the day a success. The goal was to bring together 100 to 150 entrepreneurs and community enterprise support individuals to brainstorm and develop community-led solutions for entrepreneurs. This is part of Startup Canada’s national strategy to collate and rally the efforts of the entire entrepreneurship community to create more favourable conditions for entrepreneurs to flourish. The interest was overwhelming, and registration had to be cut off at 150. Eighty percent of the participants in the Town Hall was comprised of entrepreneurs – students, individuals with start-up companies and startups in the making, owners and

staff of established small- to medium-sized enterprises – and bridged almost every sector, from IT to social media, health and pharmaceuticals, manufacturing, arts and culture. These varied groups worked together to develop solutions to the following issues affecting entrepreneurial activity in the wider Kingston region:

pool,” Grant Goodwin, President of All Roads, responded upon follow up to the Kingston Town Hall. “My hope is that the energy of that day continues and is translated

from ideas into action.” That energy is translating into action: solutions which emerged from this brainstorming exercise were inspiring,

and some of these ideas are in the process of being made a reality. Four of the ideas brainstormed are listed below.

Continued Pg. 4

• Fuelling an entrepreneurial culture • Building a wider entrepreneurship community • Fuelling youth entrepreneurship / Leveraging the further & higher education advantage in our region “It was great to see a mass of people in the same room acknowledging and speaking about the lack of entrepreneurial activity in Kingston: a city that really should thrive given its location and transient talent


Welome to our new members: AboveAll Building & Solutions Inc.

Website: http://www.aboveallkingston. com Our goal is to meet and exceed your renovation needs. We guarantee every project to an exacting standard of building excellence; completed on time; on budget with minimal interruption of you or your family. We use only the best materials; encourage environmentally friendly alternatives; take pride in our work with an outstanding warranty. Locally owned and operated - fully licensed and insured.

Analytic - OR

Website: Have confidence in your website. Analytic-OR websites are optimized for your business or organization goals, are designed to meet your needs, and are measurable. Specialties include Search Engine Optimization, Web Analytics, and Strategic Website Planning.

LegalShield - Gary Cameron

Website: go/garyrcameron LegalShield provides access to plans for pre-paid legal consultation, identity theft protection and restoration, and small business (under 100 employees) legal and business consultation on a monthly membership fee basis. For those interested in an income stream, associate opportunities are available. New-to-Ontario: employee group benefit plans, and commercial carrier legal consultation plans available.

Limestone Financial

Website: By example, we will lead the financial services industry to a heightened level of customer satisfaction. This will be achieved by way of customer-focussed benefits, utmost competence and due diligence, as well as genuine care and respect for the needs and lives of our clients.

Lister Beaupre Lawyers

Website: Lister Beaupre is a litigation law firm specializing in Employment law and Human Rights.

(WBV). WBV is being used by major medical, rehabilitation, therapeutic centres plus professional sports teams and health spas. See our website for further information or visit us for a free trial.

Lowe’s Home Improvement

Weigh House Investor Services

Website: Home Improvement Warehouse, nursery, outdoor seasonal, plumbing fashion, rough plumbing, fashion electrical, rough electrical, appliances, kitchen cbinets, flooring, paint, tools, hardware, lumber, building materials. Pro services, install services.

M. James Martin

Telephone: (613) 214-4599 Business and Financial advice to Industry and Entrepreneurs - mining; construction; oil & gas.

Sellingworx Plus Inc.

Telephone: (613) 272-5058 Email: Advertising that offers no risk - guaranteed results to increase up-selling, work existing clients, acquire new customers for certain businesses.

Sir John A Macdonald Bicentennial Commission

Website: The Macdonald Commission is a nonprofit agency with a mandate of educating Canadians about the life of our first Prime Minister for the bicentennial of his birth in 2015.

T-Zone Kingston

Website: http://www.tzonekingston. com We offer Whole body vibration which achieves maximum results in just 10 minutes compared to a one hour workout. Worldwide research highlights the physiological and neuromuscular vibration benefits unique to Whole Body Vibration

Quattrocchi’s Gift Baskets are the perfect gift for clients and staff!

Our gift baskets are packed full with just about anything we carry in our store. With our huge selection of exotic fruits, vegetables, spices, pastas, cheeses and meats we can tailor a basket exactly to your needs. Deliveries are available within the Kingston areas.

Website: Fee for service financial planning, portfolio analysis, investment strategies and monitoring. For investors with full service advisors or with on-line accounts, we offer balanced third party advice to achieve your financial goals. Please visit

Kingston Executive Airport Transfer

Website: ExecuTrans Transportation has provided Kingston’s business and private communities with Safe, Reliable Private Transportation since 1995. We look forward to providing the same quality service with our new Kingston Executive Airport Shuttle with three departures daily.

Days on Front

Website: Days on Front offers contemporary Canadian Cuisine, reflective of a simplified, yet refined approach to taste. We are proud to offer the finest ingredients, sourced locally whenever possible. We shop for quality and consistency, and we strive to maintain our menu with the most interesting and intriguing seasonal ingredients. With our attentive knowledgeable staff, we are confident you will enjoy your dining experience.

Easier to Read Telephone Directory

Website: Number of Employees: 30 The Easier To Read Directory is the People’s Choice. More than a phone book, it’s a Community Information Guide. Residential and Business Telephone numbers, Postal Codes, Area Maps, School Calendars, Community and Seniors Services, Menu Guides and much more. Put your business in the book everyone is using.

Garrett Custom Stairs Ltd.

Website: Quality craftsmanship of solid wood stairs and handrails.

Kingston Eye Institute

Website: The Kingston Eye Institute is a private medical and surgical ophthalmology centre in the West end of Kingston. Located conveniently off Gardiners Road, KEI offers comprehensive ophthalmic care for cataract, glaucoma, and other eye diseases, and also hosts a Dry Eye clinic, Advanced Imaging centre and Head and Neck Chronic Pain Clinic.

Mr. Lube


Pulse Allstar Cheerleading

Website: The new generation of Allstar Cheerleading in Kingston! Pulse Allstar Cheerleading provides a fun, safe and productive environment where athletes are challenged to grow physically and emotionally in a supportive encouraging team atmosphere.


Website: Engineering Services and Software, operating in Kingston since 1993.

Stars Men’s Shop

Website: http://www.starsmenshops. com Mens dress clothing, suits, sports jackets, smart casual clothing, sport casual clothing, accessories and alterations.

Cooke’s Old World Shop Ltd. - 2395 Princess

Website: http://www.cookesfinefoods. com Retail sales of imported foods, cheeses, fine food gifts and Kingston’s premier coffee roaster.

DrugSmart Pharmacy

Website: Pharmacy services include dispensing prescriptions, specialty compounding, compliance packaging, medication consults in store or at home, and free delivery. Free parking when filling a prescription or with $20 purchase. We also have a wide selection of health, beauty, household and sports nutrition products including a comprehensive selection of all-natural choices and organic cosmetics. We are a full-service Purolator agent

Thank you for 50 years of supporT kingsTon & area!

Kingston’s Best for over 60 Years!

Benefits & Insurance Services Ltd. Debra A. Dobing, Owner/Employee Benefits Consultant

Phone 613-542-0820 • Fax 613-548-8616



A Quattrocchi Gift Basket is the perfect way to say Happy Holidays to your clients and staff... Call us today for pricing options.

Interested in joining the Kingston Chamber of Commerce? Visit: www.kingstonchamber.

Call Us Today

613-507-4400 Richard Dobing, Employee Benefits Consultant

We are a Full Service Brokerage Specializing in Employee Benefits & Group Retirement Solutions Exclusive authorized representative of The Chamber group insurance program



Kingston Business Today November, 26, 2012


EMC - Your Community Newspaper

Welcome to the inaugural issue Choosing To of Kingston Business Today Invest in Kingston


n introducing this publication to the business community of Kingston and Frontenac, it is important to begin by stating what this new publication is not. It is not a general community newspaper. It is, rather, a new publication geared specifically to the business community. In partnership with the Greater Kingston Chamber of Commerce we will be reporting on issues, developments, and information that can benefit your business. We have gathered contributors from different sectors within the business community in Kingston.

Feature articles will focus on a wide range of topics including education, finance, legal, development, environmental and business events, all designed to help you in the operation of your business. This is a monthly publication that will be mailed directly to every business in Greater Kingston at the end of each month, with an additional 50 racks throughout the area. We will be taking the month of December off, so expect your next issue end of January, 2013. We will also be posting Kingston Business Today on the Kingston EMC web site and the Greater Kingston Chamber of Commerce web site www. The selection of feature articles for an inaugural issue of any publication is a daunting task, and this was certainly the case for Kingston Business Today. We thank those who have supported this inaugural issue through their contributions of content, and purchase of advertising space. Chamber members who are interested in submitting content for consideration for inclusion in future issues can do so to communications@king- This publication is published for you, so we welcome and look forward to your comments and feedback as we strive to create a musthave source of information that increases your chances of business success. Donna Glasspoole GM Kingston Business Today 613-546-8885 ext. 211 Matt Hutcheon CEO Kingston Chamber of Commerce 613-548-4453

Ontario’s largest business to business event a networking success Over 100 local businesses showed off their products and services to the public and each other in the second annual Greater Kingston  Chamber of Commerce Mega Mixer. There was a wide variety of exhibitors at the Mixer which ranged from cellphone  companies, insurance and financial planning, photography,  healthcare and large manufacturers among many other types of businesses. Matt Hutcheon, Chief Executive Officer of the chamber, said the event has gained popularity and some modifications were made to the format. “We made some changes to the show this year compared to last year to help grow it and change it up a little bit. We have a really good mix of companies from some of the big multinational companies in town right through to the one-person shops and small businesses.”

Continued from Pg. 1

quality standards. Another Kingston company, Direct Coil Inc. was recently awarded funding from EODF to create 20 new jobs and improve productivity with the goal of accessing new markets. Direct Coil Inc. is investing in new equipment and launching two new coil lines to meet demand and pursue more export opportunities. The company’s heating and cooling coils are used in a wide range of commercial and industrial applications, including refrigeration systems and vehicles. Transformix Engineering Inc. created 20 new full-time jobs following a funding announcement last December. The grant money was used to purchase and install new machines to build larger and more complex equipment for multinational manufacturing companies. The expansion has allowed the company to better serve its clients, increase its level of competitiveness, and stay a leader in factory automation systems and products. Peng-Sang Cau, President & CEO of Transformix said the investment helped the company grow and secure new clients and build larger and more complex manufacturing systems to be sold worldwide. In June 2011, Eikon Device Inc., a Kingston based art equipment manufactur-

er, received funding to expand its facility and in turn, its reach through the U.S. and Japan. Already more than half of its products are exported to 40 countries worldwide. “Ontario has always been a good place to operate a business but the EODF investment makes it easier for businesses to expand their operations and in turn invest their local economies,” said Dean Byrnes, President, Eikon Device Inc. Expansions are critical to the future of Kingston’s economic success because they not only create new jobs but confirm a level of confidence a company has in our community. Funding incentives for such expansions can certainly help. KEDCO works with local businesses to access the various funds, grants and interest free loans that are available through several agencies including the Ministry of Research, Canada Revenue Agency, and Federal Economic Development Agency. KEDCO works with companies that are committed to invest a minimum 50 per cent of a project cost to apply for the funds. Many Ontario businesses have accessed up to 15 per cent of total expenditures to a maximum grant of $1.5-million. More information about incentives and financial support opportunities can be found at

Would you like to advertise your business here? Call 613-546-8885


Kingston Business Today - November, 26, 2012



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Entrepreneurial Spirit Alive and Well in Kingston CONTINUED FROM PG. 1 1000 Ideas – A competition that aims to retain entrepreneurial youth, ideas and talent, wherein 1,000 young people will submit ideas, 100 will be invited to participate in a Startup Weekend event and $25k will be invested in starting 10 real businesses. KickStart Kingston – An initiative to inspire entrepreneurship and reduce barriers to entry through a Kingston crowd funding website. MentorMe Kingston – An ‘eHarmony’ for entrepreneurs to connect with qualified mentors. meCEO – A program designed to bring entrepreneurs into schools to inspire young people in elementary and secondary schools with local success stories. Also included in the day were free entrepreneur learning sessions presented by Gowlings and the Canadian Youth Business Foundation, both sponsors and supporters of Startup Canada. These were followed by a panel discussion featuring top business leaders and entrepreneurs Peng-Sang Cau (Transformix Engineering Inc.), Tim Smith (Octane Medical Group), Jonas Gerson (PnuVax Inc.), Conrad Guziewicz (high tech serial entrepreneur and founder of the Prince Edward County Innovation Centre), and Brad Ross (pri-

vate investor/advisor, co-founder of Entrust Technologies Inc.). During the networking session later in the evening, the questions overheard consistently were, “When can we get together again?” and “So, when can we start?” Dialogue has continued within many of networks that were formed at the Startup Kingston event – this has led to more discussion, more opportunity for collaborative mentorship activities, and real action, all contributing to support for entrepreneurs in Kingston. The seeds have been planted and sown, and the Kingston event will continue to serve as a catalyst for future collaboration and celebration, both within our community and on a national scale.

“Kingston’s Town Hall was an inspiring event for the Startup Canada team because it focused on the next generation of entrepreneurs, exploring how we can inspire, engage and retain local young talent,” said Victoria Lennox, Co-Founder of Startup Canada. “The ideas shared that day clearly demonstrated a strong entrepreneurial spirit exists in Kingston and I’m very excited to collaborate with Kingston’s business community to follow through on their action plans and bring these ideas to life.” For more information about Startup Canada, please visit: For more information about Innovation Park, please visit:

Canadian Youth Business Foundation Mary Ann Walmsley

The Canadian Youth Business Foundation (CYBF) is a national organization providing pre-launch coaching, start-up financing, mentoring and business resources for young Canadians, age 18-39, to create their own successful business. The program offers Mentorship, Business Resources, and Start-up Financing. Financing details: · Up to $45,000 · CYBF lends on character, not collateral · Low interest rates · Flexible 3-5 year

repayment schedules · No principal payments for the first year For more information on the program visit www.cybf. ca or contact The Entrepreneur Centre at KEDCO: 613-544-2725 ext. 7222. Ron armitage – owner and founder of limestone driving academy, CYBF Recipient The Limestone Driving Academy has been able to experience a steady build-up after the month of March 2012. Limestone Driving Academy

Business Dress from from

focuses on high quality training in the best vehicle to use for a road test, the Mini Cooper. From having 6 students registered for the first month of business, Limestone Driving Academy had 28 registered students as of July 2012. The business now has a strong appearance in the community as a prestige, local driving school. Ron predicts he will have to hire on another driving instructor for the upcoming summer – 2013. The Limestone Driving Academy also has a 5-star rating on Google.


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News From the Ontario Chamber of Commerce Ontario Chamber Reacts to WSIB Rate Increases In order to offset its unfunded liability, the Workplace Safety and Insurance Board (WSIB) has announced an average premium rate increase of 2.5% for 2013, 0.5 to 1% above projected inflation rates for the year. While the OCC recognizes the need to address the WSIB’s $13.8 billion unfunded liability, we are disappointed to learn that employers now face higher premiums. Given the current economic climate, increased payroll costs could deter investment and job creation at a time when economic stimulus is needed. The OCC will continue to work with the WSIB to ensure that it follows through on its commitment to become more responsive, sustainable, and client-focused. In addition, the Ministry of Labour is proposing amendments to the Workplace Safety and Insurance Act (WSIA). Proposed changes to the WSIA would, if passed, allow the WSIB to: • Review Loss of Earnings

benefits after 72 months; and • Base survivor benefits on the average earnings of the deceased worker’s occupation or trade rather than the statutory minimum currently provided under the Act. Currently Loss of Earnings benefits are generally ‘locked in’ after 72 months, even if an injured worker’s condition improves or they rejoin the workforce. Ontario is the only province in Canada to ‘lock in’ Loss of Earnings benefits after 72 months. These proposed amendments will be introduced once the Legislature resumes. The Ontario Business Achievement Awards Honours Innovative Global Traders, including Kingstons MetalCraft Marine

On October 25th, 500 of Ontario’s business and civic leaders celebrated the 30th Ontario Business Achievement Awards (OBAA), featuring the Ontario Global Traders Awards (OGTA). The Ontario Chamber of

Commerce and the Government of Ontario have partnered with the Global Traders Awards since 2007. The Innovation-Exports Award is sponsored by NRT Technologies and the Government of Ontario and honours companies that have expanded exports and created jobs by developing and/ or improving world leading products. Rapp Optical, the highend optical retailer, won gold in this award category. MIS Electronics Inc., an electronic engineering enterprise, won silver in the InnovationExports category. MetalCraft Marine, designer and manufacturer of workboats, won bronze. Kingston Chamber CEO Matt Hutcheon and President John Ryce attended the ceremony in Toronto. For additional Ontario Chamber of Commerce advocacy and activities, please visit their website: www.occ.

General Manager Michael Allen with Michael Dominelli, Vice President of Marketing from NRT Technology.

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The K-rock Centre offers premium seating options to suit all your client needs! Whether it’s full or partial suite ownership, single night group suite rentals or even a pair of club seats, your Kingston entertainment options have never been better!

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Kingston Business Today - November, 26, 2012



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Peace of Mind through Managed I.T. Services By Wil Cleland of Response I.T.

Peace of mind is something all business owners strive for, but many rarely achieve. It all starts with proper workflow and ensuring that the people who work for you are able to do their jobs efficiently and without fail. Some of the most common pitfalls of technology impeding on that workflow are network connectivity issues, shared devices, sneaker networks and failing hardware. If your ‘network’ runs by having someone shuffle a USB stick around sharing files and you can’t print to a machine because the lady in accounting is using it, you may need help. Right off the bat those inefficiencies are costing you money through time lost and employee moral alone. As we all know a happy employee is a hard working employee, and this doesn’t mean buying them off with pizza once a month. It means that they are able to do the job they love easily and without headaches. Headaches with technology equal time lost, angry staff, and propagating project issues. That is aside from the

“calculated” cost of waiting for hardware. Now, you may be the “if it ain’t broke, don’t fix it” kind of boss but if you care about productivity and improving performance to boost profits you may wish to reconsider. Why should you reconsider the break and fix cycle? The break and fix cycle, which I will discuss more in ongoing articles, is more costly than one might assume. I like to use the analogy of changing the oil in your car. That tiny bit of regular maintenance can save you thousands of dollars in costly repairs. The same goes for computer networks and hardware. Small consistent updates and maintenance routines will allow you to get the most out of your hardware and avoid those massive bills to replace that aging technology. When hardware fails, costs are increased. If software is running slow and laggy, costs are also increased. What only seems like a few minutes of extra wait time per task actually works out to be massive amounts of time wasted. Take for instance 1 task that normally takes 3.5 minutes to perform and

needs to be done 100 times a day. That is 350 minutes (5.8 Hours) to perform that task throughout the day. Now, let’s assume the network or software is causing a delay in each task so that each time you do it, it takes 5 minutes to perform. That equals 550 Minutes (8.3 Hours). That

is a 2.5 hour loss of man hours in just 1 day. Multiplied by the wage and days this task is to be completed equates to a $10,000 loss for an employee who makes $20.00/hour and works 200 days a year on this task. That is huge! That equals a major loss no one

can afford. Added up to all the other ‘tiny’ losses it’s no wonder so many businesses are struggling. Managed services can help you; Get the most out of your machines Get you setup with a proper workflow Create peace of mind

through happy employees Minimize time lost on regular work routines All of these things account for a higher return on investment and allow your company to do what it does best, without worrying about the things they just don’t have the skills to maintain or fix.

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Kingston Business Today - November, 26, 2012




3 Tips to Brand Yourself on LinkedIn

Jennifer Baker


ith over 175 million members in 200 countries, LinkedIn has positioned itself as the “professional social networking site.” LinkedIn provides its users with the opportunity to connect online with colleagues and business associates, as well as potential clients and connections. The social media giant has gained a positive reputation from professional service providers, like financial advisors, realtors, mortgage brokers, and business development officers, due to its primary focus on business-related activities. It is important for entrepreneurs and business owners to establish and maintain a professional personal profile on LinkedIn. Here are three tips to develop a great profile. 1. Upload & display a professional profile picture Think about the last time you were at a Kingston Chamber of Commerce event and met 20 new people. Now, while holding their business card, try to remember what they looked like. It’s tougher than it sounds! Uploading and including an up-to-date and

professional photo of yourself to your LinkedIn profile will allow potential connections to verify that you are the individual they met. This visual cue will instill confidence in making and establishing the connection. 2. Update your headline The LinkedIn professional headline will be the second thing that potential and existing connections will read about you,

when searching or viewing your profile. Make sure to describe, in under 10 words, what it is you do. The default headline on your profile is the text you included for your current position, and many times it includes vague words like, “consultant” or “sales.” This can be a challenging exercise, but boiling down to the essence of

what you do is important. Here are some examples of great headlines: a. Helping clients find solutions to manufacturing problems. b. Strong track record of building great organizations. c. Connecting local business with local talent. d. Training people how to be more effective on Microsoft Office. 3. Tell people what you do What’s your elevator pitch? The field marked “Current Position” is your opportunity to shine, and explain to the world what you do! Focus on the products and services you provide to clients (e.g. reduce office inefficiencies, solve workplace conflict, increase sales, or reduce workplace stress). It is acceptable to use point form to highlight lists of services and/or products. Once you’ve wrapped up, include a call-to-action including your contact information, so that it is easy for people to contact you. LinkedIn is a power networking tool that has allowed many local businesses to make connections and increase sales. Use these three tips to improve your profile and your business’ bottom line.

Do you have a good offsite backup strategy? Jeff Hewitt

OnServe Network Management

Have you ever been affected by a loss of data? Almost everyone has at one point or another. In fact, data loss can occur at any time; a hard drive may fail, an end user accidentally deletes a file, or data is lost due to a flood or fire. It is therefore important to have an offsite backup strategy that will allow you to recover critical data when required. I don’t know how many times I have heard that backups occur, but they never get taken offsite. This means that your backup strategy is not working, and your critical information may still be lost. In a survey conducted by Symantec, Canadian SMB (Small to Medium Business) respondents said 30-39% of their critical data would be lost after restoring from backup if a major disaster or outage were to affect the office. What data should be backed up Offsite? The first rule of backing up your data is to be sure that you are backing it up. Backing up your accounting files to a USB key, although not recommended, is still a backup of your data, and is better than nothing. When you consider that the data you are backing up is critical to your company success, you may also want to incorporate some sort of encryption of the data so that it cannot be read by anyone who happens to find the USB key that fell out of your pocket after you left work. You should also think about what is considered to be critical data. Your financial records will allow you to continue your business but you should also have a copy of your customer database, including purchase histories,

software licenses, warranties, completed projects, etc. Depending on your business, you may require other records in order to fully recover, such as custom forms or files, marketing materials, etc. How often should data be backed up? Backing up your data daily to a USB drive is not considered best practice as you normally only ever have one backup. Any backup strategy should occur daily, and provide multiple data sets so that you can go back a few days to recover a file. The minimum backup retention should be two weeks, although it is better to have a four week recovery window from which to restore files. Drawbacks to Offsite Backup Management Traditional backup methods have varied and range from using either external hard drives or magnetic tapes. These are then taken offsite either on daily or weekly schedules. Both of these solutions require the installation of backup software which will manage the backups to the media that you provide. The common element in either strategy is the human factor. Someone needs to be available to organize and manage the unplugging and plugging in of multiple hard drives, or changing of the tapes, for the backup strategy to be successful. In many cases you also have to interact with the software to tell it that you have changed the media so the backup process often becomes a big hassle. Managing your backups will also involve replacing hard drives or tapes every year as they wear out. Mobile hard drives don’t last as long as stationary drives and they are susceptible to damage if they are dropped. Tapes should also be re-

placed on a yearly basis so they remain reliable. Tape drives also regular cleaning as well. Is your data recoverable? Your disaster recovery plan is only as good as your ability to recover your data. Many companies backup their data and have plans in place to test backups on a regular basis. However, in the Symantec SMB study, only 31% of Canadian respondents said they actually tested their recovery plans. Any backup strategy you choose should include regular test restores of your data to verify its integrity. An Alternative to Offsite Backups Many companies are now offering Cloud or offsite backup systems which allow you to back up your critical data offsite automatically. Some of these Cloud solutions are managed entirely by you, so you will still need to verify daily backup success, perform test restores, and assume the risk. Other offsite backup solutions are fully managed, so you can “set and forget” your backups knowing that they will be managed on your behalf. Cloud storage for your critical data eliminates many of the hassles of dealing with an onsite backup strategy. You don’t have to arrange for someone to take tapes or drives offsite and return them when required. You don’t have to worry if the right media is available; there is no maintenance or equipment to maintain, and no need to keep tapes or drives current. Don’t forget that you still need to know that your data is recoverable! Make sure that the Cloud solution you pick provides test restores of your data on a regular basis.

Sustainable Kingston Welcomes the Business Section to our Community! Kingston is a city that is a vital, dynamic and sustainable economic centre where research, innovation, investment, and business enterprises thrive together and where a variety of people want to visit, live, work, and do business. Developing an economy depends on building many relationships and partnerships with businesses, industry leaders, educational institutions, not-for-profit organizations, and the community at large. Our economy relies upon, and is built upon, a strong cultural, social, and environmental foundation. The Economic Pillar is focused on the attraction of new businesses and people to Kingston. This is critical to the city’s growth and sustainability and assists us in building a strong and vibrant local community. The retention of talented people in the public, private, and non-profit sectors in Kingston are fundamental to achieving this. Existing businesses and the jobs they create, are critical components of a strong, sustainable economy. The intention of Sustainable Kingston is to educate, motivate and support partner organizations and citizens in establishing, implementing and achieving their sustainability goals in support of community sustainability in Kingston. Together we can achieve and be the difference that makes the difference.

Improve your bottom line by building Sustainability into your business plan! Find out how to become a community partner by visiting our website Kingston Business Today - November, 26, 2012



EMC - Your Community Newspaper

Ripples from the Zambezi: Passion, Entrepreneurship, and the Rebirth of Local Economies By Ernesto Sirolli

From a review submitted by Peter Donovan

Ripples from the Zambezi tells the gripping story of how Ernesto Sirolli learned to catch the wind of passionate, skillful, creative, intelligent, and selfmotivated entrepreneurs. Sirolli’s experiences as a volunteer for the Italian government in Africa during the 1970s convinced him that “development” schemes were anything but. Instead of trying to motivate people, he made himself available as coach and advocate for anyone who was serious about starting or expanding a business enterprise. By treating economic development as a byproduct of personal growth and self-actualization, Sirolli was able to make a quantum leap in the effectiveness of business coaching, as well as create local miracles of economic development. He has devoted himself since to teaching committed civic leaders how to do what he has done. “In every community, no matter how small, re-

mote, or depressed, there is somebody who is scribbling figures on a kitchen table. If we can be available, for free and in confidence, to help that person go from the dream to establish an enterprise that can sustain that person and his or her family, we can begin to change the economic fortunes of the entire community.” The strategy that Sirolli teaches to communities often involves a committed volunteer local board, who hires an “Enterprise Facilitator” who is then trained by Sirolli. The facilitator does not initiate projects or promote “good ideas.” He or she responds to the interests and passions of selfmotivated people. Because no one has equal passion for production, marketing, and financial management, all of which are necessary for business success, and because people only do well what they care about doing, the secret of success and survival for a business of any size is to find people who love to do what you hate. “The death of the entrepreneur is solitude.” The facilitator and the

board, with networking, help people form teams to advance their idea. This is a strategy that is always followed in large business, but remains unusual in small business, where most people are still advised to write business plans singlehandedly, and to get better at what they hate. For example, farmers and ranchers whose inclinations and personalities do not lend themselves to marketing are often told that they must learn marketing skills to get off the commodity roller coaster. Sirolli’s ideas are not just good. They are inspiring, inflammatory, they resonate--and they are based on 25 colorful years of failing and succeeding at hoisting the sail in Australia, New Zealand, Canada, and the U.S. For more information about the four Enterprise Facilitation projects in Kingston, Hastings, Lennox and Addington and Prince Edward County contact Mark Hanley at the Kingaston Economic Development Corporation hanley@

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Queen’s Innovation Summit 2013 - Goodes Hall

Queen’s School of Business Innovation Summit Leadership Committee Why you should care about innovation in Canada – “Innovation connects what is possible to what is valuable.” -- RBC It’s important for our economy. How are we going to grow and keep up with global demand, especially when younger and larger populations are innovating and developing at a much faster pace than us? Since we can’t be low cost innovators, we need to focus on being a niche provider of innovation. We should pick one or two areas and focus only on those. Canada is ripe for innovation in the energy sector. There are two main reasons for this. First, we have an abundance of natural resources in oil and natural gases that are more difficult to extract when compared to other nations. Second, we neighbour the largest consumer of energy in the

world per capita, and therefore have amazing market potential. In terms of the first reason, Canada’s abundance of energy has the possibility of carrying the nation to greater and more sustained economic viability. This means that it will be necessary to extract the resources safely, effectively and with limited or offset effect on the environment. Since innovation is typically born from necessity, new processes and technology will need to be developed in order to see Canada viably participate in the global energy market not just as a member, but as a leader. In terms of the second reason, that is, having the ability to serve one of the largest consumers of oil in the world, Canada is situated in a place where it can’t afford not to innovate and make our energy resources

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the primary source of this market. Investing in innovation and energy will ultimately reduce costs and/ or deliver greater access to more oil, thereby giving Canada an upper leg over other producers and suppliers of energy to the US. Kingston will be fortunate to be hosting the 4 th annual innovation summit, a student run conference held at Queen’s on March 1-2 nd, 2013. This will be a great opportunity for Kingston residents who care about local, national and global innovation to learn, and more importantly, to participate in the discussion of the future of innovation and how to continually maintain ones position on the edge of innovation. Guests, speakers and sponsors will be aligned to this vision, and you will be walking away with more than you came in with.

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EMC - Your Community Newspaper

“Independent Contractor” or “Employee?” Make the Right Decision!

By HR On Target

Businesses seeking to reduce costs often examine how to reduce labour costs, without diminishing their workforce. Many of the costs arising from having employees go beyond wages and salaries. Some of the non-wage costs of having an “employee” include: Employment Insurance premiums can be as high as $1,176 annually; Canada Pension Plan premiums can be as high as $2,356 annually; premiums to the Workplace Safety and Insurance Board; minimum wage, overtime, vacation under the Employment Standards Act; and the requirement to give notice or pay in lieu of notice to termi-

nated employees Some employers seeking to avoid these costs choose to characterize workers as “independent contractors”, rather than “employees.” There are obvious incentives for businesses to do so. Also, some workers prefer being “independent contractors” for the tax deductions they become eligible to take. So, why wouldn’t business owners always choose this route?” It’s because the consequences of a wrong choice can cost far more than the money businesses would otherwise save. First, there are laws to distinguish between “employees” and “independent contractors”. The most common test used to determine whether the worker is an “independent contractor” or “employee” is the “four-fold

test, which outlines four considerations: control ownership of tools and/or equipment chance of profit risk of loss

Let’s break these down: Control: This examines the extent to which the business owner controls the work. If the business tells the worker what they must produce, but leaves to them the choice of how to do so, the worker is more likely an “independent contractor.” But where the employer decides the location of the work, the hours of work and the processes and workflow, the worker will likely be an “employee.” Ownership of tools: The more that tools, such as office equipment, supplies, technology,

and automobiles belongs to the employer, the more likely the relationship will be one of employment. Chance of profit and risk of loss: Employees salaries are not subject to markets and risk-at least not in the short run. By contrast, where workers take risks that could yield high rewards or leave them in bankruptcy, they are more likely to be considered “independent contractors.” This four-fold test is not the only legal test. Others include the “integration test,” where workers whose work is highly integrated into the business will be found to be “employees;” those whose work is done on behalf of the business but not integrated into that business are more likely to be found to be “independent contractors.” The consequences of a wrong

and ambiguity in the relationship. Another strategy is to implement a screening process for workers hoping to be characterized as “independent contractors.” There is no rigid rule for distinguishing “employees” from “independent contractors.” If this is an issue in your business, consult a human resources professional or lawyer. Connie Carrillo is a human resources consultant, operating as HR on Target. You can visit Connie at her website, www. , email Connie at or phone her at (613) 389-3265.

choice can be disastrous for the business owner. If the Canada Revenue Agency finds the worker should have been considered an “employee,” it will require the business to pay all of the amounts it should have withheld and remitted. This will include income tax deductions and the employees EI and CPP contributions. Similarly, the Worker’s Compensation Board may assess retroactive premiums. Likewise, if the business terminates its relationship with the worker, they may complain to the Ministry of Labour or the Courts, who could decide the relationship was one of “employment.” Fortunately, there are strategies to reduce the risk of businesses making an incorrect choice. One choice is to hire a professional to draft a written agreement to remove vagueness

DISCLAIMER - Please note that the information provided in this article is of a general nature is not to be considered as legal advice and may not apply to any specific or particular situation.

Do Your Employees Love How They Work? and employees in developing new work environments also helps generate earlier employee buy-in and support for new ways of working. Leverage Mobility + Make It Easy Plan for nomadic workers to easily find a space. Provide places for backpacks, room to spread out, access to colleagues. More workers are going mobile every day; the office that offers a variety of spaces that workers can easily find and adapt, will be the most successful. Understand the generations, but think ageless Yes, the generations are different, but every generation borrows from and models the others, so you can’t plan spaces based

on age alone. A thorough understanding of business goals, group objectives and work styles drives the work environment design for all ages. Refine. Redesign. Repeat. Prototype the space, use it, refine it. After move in, check it again. What’s not used? Any places overbooked? Need more collaboration space? What’s in the way of better staff communication? Are there any work process workarounds? Great workspaces get that way because they are continually measured, reevaluated and improved. No single-use spaces Would you hire a person who can do only one thing? Don’t pay for real estate that can’t multi -task. Consider



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in-between spaces to better leverage those spaces and provide workers with more choice and control. This article provided by Upper Canada Office Systems is reprinted from 360 Magazine with the permission of Steelcase Inc.

how many different ways the space can be used. How easily the users can configure the space for the work at hand. How furniture can be used for multiple types of activity. Consider adding Wi-Fi, collaboration and technology tools to dining spaces, lobbies and


change can it handle? What does the company need to do to adapt to the new economy? How broadly distributed are teams? A clear understanding of the organization’s culture should precede any significant work environment changes. Communication is key, and it extends from the initial examination of company culture into planning, designing and testing of the proposed new work environment through post-occupancy evaluation and tweaks to the space. Management sets the tone Workers won’t adapt to a new work environment and new work processes if leadership doesn’t model the behavior the organization needs. Involving both management


Lessons Learned People prefer working at an office because it’s where colleagues, technology, and tools (in that order of importance) are most accessible. Keep that ranking, and these lessons, in mind when planning an interconnected workplace. Value real estate effectively Balance sheet valuations, while important, miss the point. How well office real estate fosters communication and supports collaboration, how well it contributes to worker engagement and activates culture, how it contributes to health and wellness – these are the measures of an office’s value to the organization. Post-occupancy evaluations can show if collaboration has increased. They also measure how well people can access tools, technology and workspace, how well departments are communicating with each other, indicators of how well your real estate is contributing to your business results. So, go figure. Determine critical success factors What must the company do to achieve its goals? Since the office must support these factors, identifying them helps drive workplace planning and design. Example: To enhance organizational collaboration, space must support one-on-one meetings at workstations, group collaboration and impromptu meetings, while also supporting the different types of collaboration: informative, evaluative and generative. Honestly Assess corporate culture How much change does the organization need? How much



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Business Achievement Award Winners Announced

The Greater Kingston Chamber of Commerce held their seventeenth annual President’s Gala, featuring the Business Achievement Awards Friday, November 1st, 2012 at the Kingston Banquet and Conference Centre. Over 250 guests attended, which celebrates the success of local businesses. The winners were: Sustainability Award (sponsored by The Kingston Banquet and Conference Centre): GreenCentre Canada. Tourism/Hospitality Award (sponsored by Tourism Kingston, a division of KEDCO): K-Rock Centre. New Business of the Year (sponsored by TD Canada Trust): Sir John A’s Public House Small Business of the Year (sponsored by OLG): Hayabusa Fightwear Inc. Medium Business of the Year (sponsored by Bell): Bread & Butter Bakery and Fine Pastries. Large Business of the Year (sponsored by TVCOGECO): The Clermont Group.. Young Entrepreneur of the Year (sponsored by Trillium College): Bryce Parisotto, Benefits Consulting Plus. Business Person of the Year (sponsored by Union Gas Ltd): Ziad Rizk, Bombardier. President’s Award

(sponsored by Empire Life): Dan Corcoran, President of Len Corcoran Excavating Ltd. Local businesses are nominated by their customers, clients, staff and peers for the annual Business Achievement Awards. A group of their peers from the Kingston business community evaluates each nomination through such criteria as customer and employee relations, business growth, business standards and ethics, and community involvement. This year, two awards are new, Sustainability and New Business. The Tourism Award was rebranded Tourism/Hospitality. Award winner details: Sustainability Award: GreenCentre Canada. GreenCentre Canada takes a “hands on” approach to commercializing Green Chemistry innovations originating from academia and industry. They transform these breakthroughs into green products, processes and services to enhance quality of life and preserve the environment for existing and future generations. The technologies they develop spark the creation of “green companies” in Kingston. The aim is to keep highly skilled people here by reaching out to our youth to educate them on the importance of green

chemistry and the critical role it will play in the future of our economy and environment. New Business Award: Sir John’s Public House. Preserving our past through preserving a national landmark is what Sir John’s Public House is all about. The building was the law office of Sir John A. Macdonald from 1849 to 1860. Now they are delivering a food and beverage product that is theme-related to the heritage site and ensures guests who enjoy the hospitality offered are aware of the historical significance of the site. They are using a for-profit formula to preserve and educate about our past and contribute to the heritage character of downtown Kingston. Tourism Award: K-Rock Centre. The K-Rock Centre is a 5,000 seat multipurpose spectator facility, home to the Kingston Frontenacs of the OHL, family shows, major concerts and other spectacles. Their marketing team works with each promoter to ensure there is an understanding of the regional nature of the facility and the necessity to push marketing efforts outside the City of Kingston to expand their catchment area. The K-Rock Centre also plays a significant role

in the community for ice users, small trade/flat shows, galas, dinners and more. Small Business of the Year: Hayabusa Fightwear Inc. Hayabusa produces elitelevel performance combat equipment, technical apparel, and casual apparel for the Mixed Martial Arts industry. This includes gloves, guards, training pads, performance shirts, fight shorts, t-shirts, accessories and more. The business has 10 employees, headquartered in Kingston. A second office opened April 2012 in Las Vegas, and, in February 2012 the company signed George St. Pierre, the sport’s most well-known athlete, to an exclusive 4-year endorsement deal. Medium Business of the Year: Bread & Butter Bakery and Fine Pastries. Wendy Whitall turned her love of baking into a career opening Bread & Butter Bakery and Fine Pastries in 1998. Since then, Bread & Butter has grown to 32 employees, expanded to a new store that is more than double the size of its original location, and extended its operation to 7 days a week. They donate leftover food to the Partners in Mission Food Bank; Martha’s Table picks up all weekend leftovers and Queen’s receives 10 loaves of bread every Tuesday for its hot soup &

Business Person of the Year: Ziad Rizk, Bombardier

Continued Pg. 11

New Business of the Year: Sir John A’s Public House

Standing Left to Right: Mike Blattman – BDC Manager Subordinate Financing, accepted for Small Business Winner, Hayabusa Fightwear Inc., Carl Kelly, BDC Senior Manager, Consulting, Bryce Parisotto, Benefits Consulting Plus Winner: Young Entrepreneur of the Year, Lisa Ilan, BDC Senior Manager Loans, Kevin Coleman BDC, Business Center Manager, Ken Noakes, GM K-Rock Centre, Winner Tourism/Hospitality Awards Derrick Morgan, BDC Senior Manager Loans, Jason Derbyshire, Vice President, Clermont Group, Winner Large Business – The Clermont Group. Seated Left to Right: Bruce Anderson, Bombardier Director, Systems Integration accepted on behalf of Ziad Rizk – Business Person of Year Ryan Chartrand, GM Jessup Food & Heritage Winner: Sir John’s Public House, New Business of the Year Wendy Whitall, Owner Bread & Butter Bakery and Fine Pastries Winner: Medium Business of the Year Dan Corcoran, Owner Len Corcoran Excavating Ltd Winner: Presidents Award Dr. Rui Resendes, Executive Director of GreenCentre Canada Winner: Sustainability Award 10

Kingston Business Today November, 26, 2012

Large Business of the Year: The Clermont Group


EMC - Your Community Newspaper

Business Achievement Award Winners Announced

From Pg. 10 bread program. Large Business of the Year: The Clermont Group. They are a locally owned, and fully integrated, real estate development/property management company. In addition to the core businesses, Clermont has expanded into site development, utility contracting and landscaping. Clermont has become a leader in the Kingston community by servicing every client with integrity and a relentless focus on value. Led by owners Matthew Derbyshire, Dana McCulloch and Jason Derbyshire, the Clermont Group has grown from 1 employee to over 45 permanent employees in 2012. Clermont’s vision is “to be BEST at what our customers value most”. Young Entrepreneur of the Year: Bryce Parisotto of

Benefits Consulting Plus. After 13 years of specialized experience in the employee benefits industry, Bryce started Benefits Consulting designs and implements innovative and unique employee benefits solutions. Bryce has been the keynote speaker for an Employment Law class at the University of Ottawa as well as a professional association. The number of employee benefits clients has almost doubled and the group insurance premium under management has increased three-fold. Business Person of the Year: Ziad Rizk - Bombardier: Under Ziad’s leadership, Kingston’s Bombardier Transportation has nearly doubled its workforce, undergone significant capital investments and re-established solid community partnerships. His dynamic and strategic

approach has allowed the local facility to strongly position itself on the global market, celebrate significant accident-free milestones and reduce its energy consumption and waste. Ziad is an active member with KEDCO’s industry leaders and his strong volunteer commitment through Bombardier to the community has been recognized with a 2010 & 2011 United Way Cornerstone Award. President’s Award. This award recognizes a special individual or group; those who have demonstrated tremendous work and benefit to the business community, making Kingston the best place in which to live, work and do business. Chamber President John Ryce chose Dan Corcoran of Len Corcoran Excavating Inc. Dan Corcoran, born and raised in Elginburg, began

working with father Len Corcoran in 1962. In addition to achieving 2000% corporate growth since assuming control of LCE, Dan continues to be active in the community helping Kingston fulfill its potential as a vibrant and dynamic place to live. Following corporate restructuring of their company in 2005, Dan assumed sole ownership and under his leadership, revenues have grown to a record $16 million and are on pace to exceed that level in 2012. This industry leader strongly believes that during his 30+ years of doing business that he will not compromise anything for personal gain. When tough decisions need to be made, he always does so with respect for those involved and will make every effort to come up with a mutually agreeable solution.

Sustainability Award: GreenCentre Canada

Presidents Award: Dan Corcoran, President of Len Corcoran Excavating Ltd.

Tourism/Hospitality Award: K-Rock Centre

Young Entrepreneur of the Year: Bryce Parisotto, Benefits Consulting Plus

Small Business of the Year: Hayabusa Fightwear Inc.

Medium Business of the Year: Bread & Butter Bakery and Fine Pastries Kingston Business Today - November, 26, 2012



EMC - Your Community Newspaper

Global Talent Local Business

Hiring immigrants works in Kingston - Stantive Technologies Group was used to altogether. “When I arrived, I had no idea about how the job market runs here,” says Lipika. But after learning of the many services available to her, she was quick to take advantage of them. With the help of KEYS and ACFOMI, Lipika was able to reformat her résumé in the Canadian style and approach the job market with renewed confidence. For Poonam, volunteering was an essential part in gaining Canadian experience. “Volunteering was a new concept for me. I didn’t know that you can earn Canadian experience from volunteering. So I approached KEDCO and did volunteering there for 6 months.” A few months later, Poonam was able to participate in a placement program offered through KEYS. They were able to connect her with Stantive, where she was working in a position similar to an intern for a few months. After having the chance to prove herself, Poonam was offered a full time position with the company. Karen de Libero, Stantive’s VP of Marketing and Customer Success and herself a recent immigrant to Canada, is well aware of the difficulties faced by newcomers, noting that the immigration process is not welcoming to many people.

You and your business deserve expert attention.

‘From left to right: Karen de Libero, Lipika Brahma, Saloni Mittal and Poonam Nerkar’ Karen hired Lipika and Saloni as one of her first acts on the job. “They both had amazing résumés,” she says, noting that the two were extremely well qualified for the available positions. The new hires immediately felt welcome in their new workplace. “We found the whole team to be very friendly, inquisitive, and curious about our culture,” says Lipika. Although the three bright women had

Lorne Matthews-Glasspoole


Although based in Kingston, Stantive Technologies, a software company celebrating their 20 th year in operation, is well aware of the global nature of their industry. Through improvements in technology and communications networks, the IT sector is more interconnected than ever before, and this applies even to the human resources department. A global environment means more competition, and competing in today’s IT environment typically requires a keen intelligence and a great deal of training. As a result, demand for well qualified IT personnel is continually strong and higher education is a must. Kingston’s reputation for higher education attracts many talented people to the city, not only from within Canada but from across the globe. Lipika, Poonam and Saloni are living proof of this wealth of talent, and each has a great deal of experience and education in their field. The three women came to Kingston with their husbands, who all wished to pursue postgraduate degrees at Queen’s University. With her wealth of experience and education, Lipika was confident that she would secure a job immediately after landing in Canada. But it was a different process than what she


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(613) 384-8973 ext. 350

their supervisors have nothing but good things to say about the experience. “For me, it’s been extremely enlightening to see the way these ladies work in terms of focus, productivity level and approach. They’re always good natured,” says company founder Doug Girvin. “They are doing an amazing job.” As a result of these successful hires and learning the potential of the previously unknown talent pool, Stantive has become very active in the KEYS employ-

ment programs. Through the KEYS Professional Mentoring Partnership, Stantive staff can share their experience and expertise with newcomer professionals. “We’re huge advocates of what they’re doing,” says Doug. “We’re probably speaking to almost every new IT person who comes to town.” This story is part of the second volume of ‘Global Talent Local Business’, produced by the Kingston Immigration Partnership. Find the full publication at www.

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no difficulties adjusting to their new tasks, they did have to make an adjustment to the Canadian workplace. “There is a huge difference between working in India and in Canada,” says Poonam. All three employees agreed that the Canadian work culture is much more informal and polite than back in India. Lipika also noted a more congenial atmosphere. Working at Stantive has been the first Canadian work experience for Lipika, Saloni and Poonam, and

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Ready to retire – your best small Gaining a competitive business succession strategy advantage over your

The business you built is thriving but you’re ready to retire and you want it to continue to thrive without your hands on the controls. That makes effective succession planning a must – and one of the most important components of your plan should be reducing the tax burden on your successor(s) by maximizing the after-tax value of your business. Deciding to hand over your business and retire is a ‘normal’ transition. Other unexpected events – from a physical or mental incapacity to death – could require a ‘forced’ transition. Your exit plan should encompass tax planning for both eventualities or your successors could be faced with an unexpected, potentially unaffordable tax bill. Consider these strategies: Identify your replacement(s) Will your successor be a family member or someone else? Either way, you’ll need to know their personal tax and financial situation. Identify your assets and liabilities Include both family and business-related assets and all other investments that affect your overall tax situation and liquidity. Lack of

liquidity during succession can lead to business failure because tax bills can’t be paid. Insurance can be a good way to bridge any gap. Identify your tax reduction options Choose from these strategies: Capital gains exemption You and your stakeholders may be able to benefit from the $750,000 lifetime capital gains exemption on qualified small business shares.

Spousal trust This type of trust can ensure the beneficiaries are protected, while also deferring the capital gains tax on the asset held in trust until the death of the surviving spouse. Freeze company value Provides income splitting and tax minimization opportunities. Transfer ownership over time Sell the business to family members or other buyers over an extended period to spread the tax bill over a longer period and

ease the transition. Determine your succession ‘readiness’ Get your wills, contracts and other paper work in order and be sure it’s all readily available. Revisit your succession plan frequently to account for changing business and family/stakeholder circumstance and revise your tax strategies accordingly. Identify your succession support You built your business but you don’t have to – and probably shouldn’t – plan its succession all by yourself. Your professional advisor can help you avoid a succession tax crunch and help you plan all the other aspects of your financial life, both business and personal. This column, written and published by Investors Group Financial Services Inc. (in Québec, a Financial Services Firm), and Investors Group Securities Inc. (in Québec, a firm in Financial Planning). presents general information only and is not a solicitation to buy or sell any investments. Contact your own advisor for specific advice about your circumstances. For more information on this topic please contact your Investors Group Consultant

competition through competency modelling What makes a business prosper? According to C.K.Prahalad and Gary Hamel, in the Harvard Business Review, businesses succeed by focusing resources toward what makes their businesses unique. What makes a business unique is known as a “core competency.” Prahalad and Hamel describe “core competencies” as the combinations of knowledge, skills and attributes that a business does uniquely well. Because these competencies are unique to their business, competitors cannot copy them quickly. When businesses focus on their core competences, their products are more advanced than those of their competitors. This gives them a “competitive advantage.” How do businesses focus on their core competencies? By developing a “competency model” to align their employees with the business’s core competencies. A competency model ensures employees possess and develop the competencies most essential for their employer’s success. Developing a “competency model” requires the business to identify their core competencies. Once these core competencies are identified, the business must integrate them into all Human Resources processes. By so doing, they identify the behaviours most likely to deliver these core competencies, select employees who best match their core competencies, know where to focus training and development, and provide incentives for employees to continually improve them. Identifying Core Competencies Prahalad and Hamel give three tests to see whether they are true core competences: Relevance: the competence must give your customer something relevant, a prod-

uct or service important to them. Difficulty of Imitation: the competence must be difficult to imitate. Breadth of Application: the competence must open up many potential markets.

Competency Building Building competencies is a project requiring a team approach. A competency project team should include representatives from management, the human resources manager, an employees’ representative, and whoever else is required to obtain broad company support. Identifying core competencies is a key task. It involves mining particular sources, including industry research, customer feedback, and laws and regulations. Further information may be gained by interviewing employees, customers, and suppliers, and by conducting focus groups. The foregoing activities are designed to identify the business’s competencies. But only some of these amount to core competencies. To select which are core competencies, the competency project team should review them against the three tests provided by Hamel and Prahalad. Once these core competencies have been identified, the business must review how each position aligns with them. “Competency mapping” is the process for doing so. The goal of the competency model is to develop a competitive advantage, which the business can exploit to grow and prosper. HR on Target is experienced in working with businesses wishing to develop and implement a competency model. For a free consultation about doing so, contact Connie Carrillo at carrillo25@hrontarget. com.

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Shareholder Agreements: More Than a Pre-Nup As couples approach their wedding day, they are often reluctant to consider the issue of a pre-nuptial agreement. Such an agreement contemplates the demise of their relationship which is certainly not something a happy couple wants to think about leading up to their big day. The same is often true with business partners. As they embark on a joint venture, or incorporate their business, they are filled with optimism and a shared vision of the future growth of their company. The last thing they want to contemplate is the downfall of their company. For this and various other reasons, many businesses are incorporated without a shareholder agreement in place. However, a shareholder agreement covers far more than the termination of a company. It can be a valuable and often indispensable guide for how the company is to be run in the good times and the bad. A shareholder agreement, in its most general form, sets out how a company will be run. It will accomplish this by addressing three main issues: 1) Governance of the Enterprise 2) Share Transfers 3) Reasonably Likely Events in the Future of the Enterprise or its Shareholders 1) Governance of the Enterprise The shareholder agreement should set out basic entitle-

ments and obligations of the shareholders in relation to the governance of the enterprise. Governance issues include what kind of majority is needed to make certain decisions and what quorum requirements are necessary for shareholder and board decisions. One particularly important provision to include is the kind of majority necessary to amend the shareholder agreement. 2) Share Transfers The shareholder agreement should set out entitlements and obligations of the shareholders in relation to transfers of shares. Restrictions on share transfers are put in place to prevent the transfer of shares to unknown or undesirable parties. Private companies often include procedural steps designed to protect the interests of both the seller and the remaining shareholders before the selling shareholder can transfer their shares to a third party. In addition to the standard restrictions on the transfer of shares typically included in the articles of incorporation, examples of such procedures include Rights of First Offer, Rights of First Refusal, Piggyback Rights, and Drag Along Rights. 3) Reasonably Likely Events in the Future of the Enterprise or its Shareholders The shareholder agreement should include provisions that deal with reasonably likely

Lisa Asbreuk is an Associate in the Cunningham Swan Business Law Group. events in the future of the enterprise and its shareholders. Examples include the need for additional capital, the resolution of disputes between shareholders, the death of individual shareholders, and the breakdown of the marriage of individual shareholders. In the event of the need for capital infusion, a shareholder agreement can bind shareholders to contribute funds to the enterprise in proportion to their interests if and when the board makes the decision that such funds are needed. En-

forcement provisions are also useful. A dispute resolution provision can save the corporation a lot of time and money when disagreements arise. Examples of dispute resolution mechanisms include a unilateral decision by a specified shareholder, mediation, arbitration, a shotgun provision where one party is forced to sell their shares to the other, and sale of the entire business. On the death of a shareholder or on the breakdown of a shareholder’s marriage, the

Eric Bennett is a Partner with Cunningham, Swan, Carty, Little & Bonham LLP and is responsible for the Business Law Group. company could find that shares are distributed to unknown or undesirable third parties. A shareholder agreement could specify that in such an event, the company will buy back the shares at fair market value or provide a put or call option to require or permit other shareholders to acquire shares of the affected shareholder. Increasingly, our firm is retained to handle disputes between shareholders where a shareholder agreement is not in place. The old saying “a stitch in time saves nine”

is never more true than in dealing with shareholder disputes without a shareholder agreement in place. What could have been solved with a quick reference to the agreement often turns into a costly dispute and a breakdown in both business and personal relationships. Like a pre-nuptial agreement, a shareholder agreement does contemplate a corporation’s downfall, but more importantly, a shareholder agreement is a valuable ingredient for the corporation’s ultimate success.

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Energy-saving investments pay off for John’s Deli John’s Deli is demonstrating leadership and commitment to sustainable energy. The local business was recognized with the Kingston Hydro Conservation Award at the SWITCH Kingston Annual Harvest Luncheon that took place on November 8, 2012. Four other organizations and individuals were also honoured by SWITCH. The Kingston Hydro award recognizes a customer who has demonstrated their commitment to reducing electricity use or to developing an innovative approach that surmounts technical or cultural barriers to electricity conservation. The award was accepted by Keith Didychuck of Keith’s Energy Services. Didychuck is a graduate of the St. Lawrence College Energy Systems Engineering Technology (ESET) program and a licensed refrigeration and HVAC mechanic. Didychuck had been working part-time at John’s as a refrigeration and HVAC mechanic during his studies. Then, as part of the internship required to complete the ESET program, Didychuck approached John’s Deli owner Gib Grant with a proposal to conduct a comprehensive study of electricity efficiency opportunities. Once given the go-ahead to find electricity saving opportunities at the deli, Didychuck embarked on a wide-ranging campaign to upgrade equipment and apply for financial incentives from Kingston Hydro to fund the associated work. “Keith kept bringing forth

ideas and showing us how they made sense, so we decided to go for it,” says Grant. The deli has since replaced open chest freezers with new more efficient standup models and, in the process, shut down one compressor entirely. Didychuck is also replacing blower motors (that work around the clock to move air in the fridges) with energy-efficient electrically commutated motors, like those found in modern furnaces. In total, once all the energy saving upgrades are completed, the calculated savings are 73,000 kWh of electricity consumption per year. These savings are equivalent to taking five average Kingston homes off the grid. The deli plans to use the money saved on energy costs to upgrade and install new freezers and coolers in order to better serve their customers. The deli also took advantage of Kingston Hydro’s Small Business Lighting program, which offers $1000 of free lighting upgrades to local businesses. Grant explains, ”The lighting is much better. The program brightened up our world! Kingston Hydro retrofitted our entire back room and it didn’t cost us a dime.” Didychuck believes that other businesses can learn from his experience with John’s Deli, “There are always ways to save. You’ve just got to find somebody who can think outside the box. There’s a lot of energy saving potential out there, some with long-term and some with short-term pay-

Gib Grant (left) and Keith Didychuck (right) of John’s Deli. back. In HVAC and refrigeration, especially, there is a lot of potential – it’s the low-hanging fruit for conservation.” For John’s Deli, there are compounded business benefits to investing in electricity efficiency. Before implementing their energy management program, Grant was paying what he calls ‘exorbitant yearly service costs’ to deal with leaks, breakdowns and other related costs of his refrigeration and HVAC systems. Since hiring Didychuck, yearly service costs have dropped by 90%. To achieve this, in addition to replacing aging equipment with efficient models, Didychuck conducts preventative maintenance and changes oils and upgrades refrigerants to newer and

more efficient types. Preventative measures like these ensure equipment is operating properly and reduces energy and maintenance costs. To get more information about the conservation programs offered by Kingston

Hydro offers, visit www. If your business is a Kingston Hydro customer and you would like to book a no-cost, no-obligation assessment of electricity efficiency opportunities, contact Jared Mackay,

Conservation Advisor, at, (613) 546-1181 x2509. To book a Small Business Lighting Program assessment, email smallbusinesslighting@ or call (613) 888-0149.

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News from the Canadian Chamber of Commerce

The top 10 barriers to competitiveness Powerful forces are transforming the global economic landscape and challenging Canada’s prospects in the world. The weight of global economic activity has dramatically shifted from developed to developing countries. Canada risks being swept aside. Improving Canada’s competitiveness requires an ambitious, aggressive and innovative private sector. Strategic thinking and smart public policies are needed to address longstanding structural impediments that hinder businesses at a time when they need much greater flexibility to compete. Over the past year, the Canadian Chamber has consulted its members—local chambers of commerce, large companies and small businesses—to identify the key barriers hindering our competitiveness. These ten critical policy and regulatory barriers will be the focus of our advocacy and outreach activities in the months and years ahead. Effectively addressing these issues will sharpen Canada’s competitive edge and allow us to prosper in the global economy. We are calling on our own membership, on governments, on labour organizations, and on educators and others to attack these barriers instead of tolerating them. 1.Canada’s skills crisis Canada’s skills (and human resources) shortage is the major socio-economic challenge confronting this country, and it will be so

for the rest of our working lives

2. Canada’s Employment Insurance (EI) program doesn’t treat all Canadians fairly Qualification criteria for benefits differ from economic region to economic region across the country. The length of EI benefits also differs. Where benefits are tougher to access, Canadians who lose their jobs face an unfair disadvantage. Where benefits are easier to get, there’s less encouragement for those seeking work to upgrade skills and training or relocate where jobs are more plentiful. The resulting misallocation of labour reduces economic output overall and limits productivity 3. Improving the tax system. Our tax system is too complex. It imposes major unnecessary compliance and administration costs on both businesses and consumers. The complexity of the system is particularly challenging for small- and medium-sized businesses because many of them don’t have the time, money or expertise to engage in complex tax-planning arrangements 4. Breaking down internal barriers. Canada’s patchwork system of internal trade regulations block the free flow of workers, goods and services across the country, hindering growth, innovation and our ability to compete in the global market

5. Making regulations work Canadian businesses are bogged down in regulatory red tape. A 2011 World Economic Forum report ranked Canada 12th in global competitiveness, identifying “inefficient government bureaucracy” as our most serious challenge 6. Attracting international investment Canadian businesses need foreign direct investment to help fuel capital equipment purchases, skills development and innovation. But Canada is relatively protective when it comes to allowing foreign

investment 7. Stimulating research and development and bringing it to market Design flaws and restrictions severely limit the number of companies that can take full advantage of Canada’s Scientific Research and Experimental Development (SR&ED) tax incentive program to innovate and grow 8. Using technology to make Canada competitive Not enough dollars: Without proper investment and dedication to information and communications technology(ICT), innova-

A statement of fact.

tion and protection of intellectual property rights, Canada’s productivity will lag and other countries will continue to surpass us as a destination for domestic and international business investment 9. Providing the financing businesses need to grow Canada’s venture capital industry has been struggling for more than a decade, hindering our ability to develop leading global enterprises and competitive Canadian brands. In particular, fundraising continues to be the major hurdle facing the venture capital

industry 10. Building 21st century infrastructure Investment in public infrastructure is nowhere near keeping pace with our needs. As a result, the costs of maintaining and updating our infrastructure are escalating. The municipal infrastructure deficit alone adds up to tens of billions of dollars, according to the latest estimates. That doesn’t include provincial, territorial and federal deficits For additional Canadian Chamber of Commerce advocacy and activities, please visit their website:

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Christmas parties and risks!

Does the phrase “Office Christmas Party” fill your head with images of drunken coworkers who launch into potentially career damaging behavior? Well there could be more at risk than the career of the employee. If you are planning an office party this year, be aware of the risks associated with serving alcohol. Know what the law says. Liability risks stem from a theory called host liability. Employers who serve alcohol can be liable as hosts. Commercial hosts, including bars, clubs, restaurants and other businesses that serve alcohol to the public are required to monitor the alcohol consumption of their patrons and not let them get behind the wheel if they’re intoxicated. Anyone who serves or handles alcohol in a licensed establishment in Ontario must be certified by Smart Serve. Social hosts include persons who invite guests to a party where alcohol is served. Unlike commercial hosts, social hosts are not expected to actively monitor the alcohol consumption of their guests; nor are they required to prevent drunken guests from

driving. Employers fall somewhere in the middle between commercial and social hosts. Bottom line: the smart move is to play it conservatively and take the measures necessary to meet the more stringent commercial liability standard. 3 ways to manage liability risks: Monitor how much guests drink. You’re expected to track how many drinks each of your guests has consumed. For example, one of the reasons the employer may be found negligent for letting an employee drive home after drinking too much at a holiday party was that it had an open and unsupervised bar. Consider hiring a professional bartender who is trained to keep an eye on how much customers drink. You can also keep track and control drinks consumed more easily by issuing drink tickets. Monitor whether guests are intoxicated. The legal limit in defining intoxication levels under the Canadian Criminal Code is a Blood Alcohol Content of over .08%. Keep in mind that in Ontario drivers can have imposed fines, license suspensions and other penalties with a BAC of .05%. You don’t

have to administer breathalyzers to your guest. All you need to do is make “reasonable assumptions” about intoxication. Prevent intoxicated guests from driving. If you know or have reasonable grounds to suspect that the guest is impaired you must make an effort to prevent them from getting behind the wheel. How far does an employer have to go to keep an intoxicated guest from driving? A token protest or offer to drive the person home probably isn’t going to be enough. Kingston does have a great service, Operation Red Nose which operates every Friday and Saturday night from November 30 th to December 31 st. They will drive your guest and their vehicle home safely. They can be reached at 613-544-7447. Of course, the easiest way to avoid liability risks from drunk driving after holiday parties is not to serve any alcohol at your holiday party. But if going dry isn’t appealing, make sure you know the law to scope out and manage your liability risks to keep your employees and motorists with whom they share the road free from harm and your company free from legal trouble.


By Donna Glasspoole

Kingston Business Today - November, 26, 2012




#BUI3PBEr Offers good on new and unregistered units purchased between 11/1/12-12/31/12. *On select models. See your dealer for details. **Rates as low as 2.99% for 36 months. Offers only available at participating PolarisŽ dealers. Approval, and any rates and terms provided, are based on credit worthiness. Other financing offers are available. Applies to the purchase of all new, qualified ATV and RANGER models made on the Polaris Installment Program from 11/1/12-12/31/12. Fixed APR of 2.99% , 6.9 9%, or 9.99% will be assigned based on credit approval criteria. An example of monthly payments required on a 36-month term at 2.99% is $29.08 per $1,000 financed. An example of monthly payments required on a 36-month term at 9.99% APR is $32.26 per $1,000 financed. See participating retailers for complete details and conditions. Warning: The Polaris RANGER and RZR are not intended for on-road use. Driver must be at least 16 years old with a valid driver’s license to operate. Passengers must be at least 12 years old and tall enough to grasp the hand holds and plant feet firmly on the floor. All SxS drivers should take a safety training course. Contact ROHVA or (949) 255-2560 for additional information. Drivers and passengers should always wear helmets, eye protection, protective clothing, and seat belts. Always use cab nets. Be particularly careful on difficult terrain. Never drive on public roads or paved surfaces. Never engage in stunt driving, and avoid excessive speeds and sharp turns. Riding and alcohol/drugs don’t mix. Check local laws before riding on trails. ATVs can be hazardous to operate. Polaris adult models are for riders 16 and older. For your safety, always wear a helmet, eye protection and protective clothing, and be sure to take a safety training course. For safety and training information in the U.S., call the SVIA at (80 0) 887-2887. You may also contact your Polaris dealer or call Polaris at (800 ) 342-3764. Š2012 Polaris Industries Inc.




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Contact your sales rep for details. Governor General meets local Dancing with the Stars community leaders

Governor General, His Excellency David Johnston, Mayor Mark Gerretsen and Matt Hutcheon CEO of the Greater Kingston Chamber of Commerce. On October 13, Matt Hutcheon, CEO of the Greater Kingston Chamber of Commerce, joined other community leaders at a luncheon event with Canada’s Governor General, His Excellency David Johnston hosted at City Hall by Mayor Mark Gerretsen. The Governor Gen-

eral talked about his vision for Canada as a caring society, and listened to each community representative as they spoke to their greatest success and greatest challenge within their organizations. “It was a great opportunity to meet the Governor General and participate in this event on

behalf of the business community� said Hutcheon. “He seemed very genuinely interested in what we all had to say, and asked engaging questions. And, it was a great reminder about the many agencies and organizations that are doing such great work in Kingston every day.�

Dancing with the Stars for Easter Seals Kids presented by Great-West Life was an evening of excitement and entertainment that took place on Friday, November 2 at The Kingston Banquet and Conference Centre. “The first Dancing with the Stars for Easter Seals Kids in Kingston was a fun filled evening and we had a great turnout,� said Krista LeClair, Development Officer, Easter Seals Ontario. “We had a fantastic group of local celebrity dancers who put on an entertaining and impressive show, all for a great cause!� The total raised at the event was $24, 260. This year, the Dancing With the Stars celebrity dancers included: Alison McShane, 2011-2012 President of the Rotary Club of Kingston; Emily Fennell, Musician; Bill Hutchins, Newswatch Anchor at CKWS Television; Matt Hutcheon, CEO of the Greater Kingston Chamber of Commerce; and Reid



Matt Hutcheon and Frances Szewczuk, second place winners Dancing with the Stars for Easter Seals Kids. and Jenn-O, Morning Show Hosts, 98.9 The Drive. True to the element of competition, celebrity judges, along with our guests, assisted in determining which dance

team were the Stars of this event. After all the votes were tallied Jenn-O was the winner in a close-fought race, edging Matt Hutcheon by a mere two votes.

Business Today KingsTon

375 Select Dr. KingSton ontario K7m 8r1 • 613-546-8885

printeD by performance printing

CONTRIBUTORS Lisa Asbreuk Jennifer Baker Eric Bennett Connie Carrillo Will Cleland Peter Donovan 18

Kingston Business Today November, 26, 2012

proDuction: rob purvis, adele Webster, Jennifer palmer SaleS repreSentativeS: rick Schutt Kevin Dillon Kerry Sammon barb revelle Jennifer piribauer

Lindsey Foster Lorne Matthews Glasspoole Jeff Hewitt Angel Schur Mary Ann Walmsley Kingston Hydro Stantive Technologies

Watch for the next issue of Kingston Business Today January 2013


group publiSher: Duncan Weir general manager: Donna glasspoole SaleS coorDinator: Kate lawrence


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Watch for these exciting upcoming events! Thursday, December 13th 5:00 pm – 7:00 pm.

Happy Holidays Business Mixer Sponsored by Investors Group. At the Four Points By Sheraton Kingston. Join us after work for great networking, complimentary hors d oeuvres and door prizes. ‘Tis the season! Chamber mixers are great venues for making new friends and professional contacts. Please remember to bring an unwrapped toy or donation to benefit the Bell Media Kingston (983 FLYFM/989 THE DRIVE) Toy Drive. Admission is free for all attendees.

Upcoming Events 2013


Tuesday, January 15th 7:15 am – 9:00 am.

Chamber Breakfast – Political Update **MEMBERS ONLY. Sponsored by Kelly Services. Join us for a focused outline on our political landscape for 2013 with Kingston’s Mayor, Mark Gerretsen, MPP John Gerretsen and MP Ted Hsu. Host: The Kingston Banquet & Conference Centre at Days Inn, 33 Benson Street. Cost for Chamber members, $22.12 plus HST ($25.00 total) 72 hours prior notice for

cancellation for all attendees. No shows will be billed. Thursday, February 21st 4:30 pm – 7:30 pm.

Famous February Business Mixer. Sponsored by Empire Life. In the Kingston Banquet & Conference Centre at Days Inn 33 Benson Street. Join us for our biggest exhibitor mixer of the winter season topped off by outstanding food. Cost for Chamber members to exhibit is $140 plus HST. Admission is free for attendees. 72 hours prior notice for cancellation for exhibitors.

Tuesday, March 20th 12:00 pm – 2:00 pm.

Chamber Annual General Meeting Lunch sponsored by. At the Harbour Restaurant. Cost for Chamber members, $21.02 plus HST ($23.75 total), $30.97 plus HST for non-members ($35.00 total). Host: Vimy Officer’s Mess. 72 hours prior notice for cancellations.

Thursday, April 25th

Invest in yourself! Be inspired from the inspirational stories and messages from a Canadian Olympian, Expert Designer, Finance Guru, Health


and Wellness Expert and a renowned comedienne. Inspiration 2 Women is the largest-ever event in Kingston designed to celebrate women in business, entrepreneurship and corporate leadership. The K-Rock Centre is the “place to be”. Hear from: Sarah Richardson, designer and host of Sarah 101 on HGTV; Catriona Le May Doan, speed skater, world record holder and Olympic commentator; Ms. Gail Vaz-Oxlade, famous as a Canadian money management wizard and host of TV’s Till Debt Do Us Part; Author

Susan Sly is a Balanced Living Expert, speaker and entrepreneur. And Ms. Deborah Kimmett is one funny lady and believes that business and creativity do mix. All keynote speakers have one thing in common…a genuine desire to inspire and help other women from all business sectors be successful professionally and in all aspects of life. And, in addition to listening to the speakers, this event provides the opportunity to network and build relationships with others who are like-minded and share in your desire for growth and inspiration.



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Welcome to Kingston’s new ‘home’ for business news! As times change, electronic communications and social media are no longer optional aspects of how a business reaches its customers - they are absolutely necessary. And, your Chamber tries to ensure we are current with the technologies and media we use to communicate with our members and partners. However, we believe there has been a void in Kingston with the absence of a central print business publication. As

a result, we are very excited to publish this first issue of Kingston Business Today, the result of a new partnership between the Greater Kingston Chamber of Commerce and Metroland Media. This publication is your report on what is happening within the local business community, and a source of valuable information that will hopefully help you increase your chances of success. This is an exciting time for

the Chamber, as we embark on a number of new initiatives. You will notice our new logo on the masthead of this publication. We are launching bold new events for 2013, and always striving to find ways to add more value to our members. The coming months will see the launch of a new website and the accompanying new ways for members to promote themselves to their customers. We continue to be committed to our vision of be-

ing the “Voice of Business” in Kingston, and remain focused on the three pillars of our mission statement of advocacy, networking and education. It was an honour to host all those who recently attended the 17th annual President’s Gala featuring our Business Achievement Awards. Congratulations are in order to all of our nominees who were cited for their business excellence, and this event is always our pleasure to showcase so

many exceptional local businesses of all sizes and stages of development. I encourage you to learn more about our winners further on in this publication. With the year of my Chamber Presidency soon coming to a close, it is a time to reflect on the past year. I look back with a sense of pride on what has been accomplished by the Chamber in 2012, including a return to active advocacy work on behalf of the busi-

ness community, establishing relationships with key decision makers and community partners, and raising the profile and awareness of the Chamber and its focused and ambitious new five year strategic plan. Have a fantastic holiday season and I look forward to seeing you at our upcoming events. John Ryce President, Greater Kingston Chamber of Commerce

BUSINESS TODAY KINGSTON Kate Lawrence 613.546.8885 ext. 202


Kate Lawrence

Kevin Dillon

613.546.8885 ext. 202

613.546.8885 ext. 207

Barb Revelle 613.546.8885 ext. 222

Rick Schutt

Kerry Sammon 613.546.8885 ext. 205

Jennifer Piribauer 613.546.8885 ext. 200

613.546.8885 ext. 208

Kingston Business Today - November, 26, 2012 19

The Kingston Economic Development Corporation (KEDCO) is committed to the key issue of long-term economic sustainability for the City of Kingston. As a Corporation, our collective success is based on the pursuit of business development opportunities and the resulting economic impact on our community - business growth and retention, job creation, labour force enhancement and sustained quality of life for all citizens. We believe people want to live, work and do business in a community which recognizes them and support their endeavours. KEDCO is your source for economic development information and assistance. We help site selectors, business owners, entrepreneurs and local organizations enhance and grow their business.


Investment support to identify government funds and write applications.

Labour market development support to identify and recruiting talent required to fill current employment opportunities.

Small business and business start-up support including consultations, seminars and workshops for entrepreneurs at all stages.

Lead generation support to assist local companies grow their business and build local supply chains.

ENTREPRENEUR CENTRE WORKSHOPS NOVEMBER Nov 28 Independent Contractor vs. Employees: The Distinction and Why it Matters Nov 29 Canadian Youth Business Foundation (CYBF) Information Session DECEMBER Dec 04 Constant Contact Workshop Dec 07 Holiday Bazaar To register for events, visit:


Bid development support for local sport organizations hosting regional, provincial and national championships.

Meeting and conference support including incentive programs, delegate information and set up services.

Online reservation system and resources, weekly event newsletters and mobi apps for Blackberry and iPhones to showcase Kingston accommodation, dining, attractions and events.

Visitor Information Centre open 363 days a year. Features Kingston souvenirs and products including a local artisan studio with unique, handcrafted works.



To download the Tourism Kingston mobi app for your smart phone visit

Tourism Kingston works to ensure that Kingston remains a world class city by supporting tourism marketing and development initiatives so that Kingston is a destination of choice for visitors from all over the world.

Kingston Economic Development Corporation 945 Princess Street at Innovation Park Tel: 613-544-2725 20

Kingston Business Today November, 26, 2012


We believe in making our visitor’s stay a first- class experience and we strive to ensure guests to our city experience Kingston to its fullest. Tourism Kingston works with local tourism partners, businesses and organizations to support and promote their services, activities, meetings and event needs. Tourism Kingston Visitor Information Centre 209 Ontario Street Tel: 613-548-4415