Equipment&Components
A trio of services
On the customer’s side with DAT OnSite, DAT WorkShop and DAT OnLine
S
ervice is crucial at modern worksites. DAT instruments strongly believes this, as it makes available to the customers worldwide a plethora of truly unique opportunities. Here they are in detail. DAT OnSite is the installation and technical assistance service throughout the world. “Thanks to this worldwide support”, comments Amedeo Valoroso, founder and owner of DAT instruments, “we are able to install our dataloggers at the construction site, wherever it is, guaranteeing at the same time ad hoc training to personnel of the company that is carrying out the job”. DAT WorkShop, on the other hand, is the consulting service offered at the company’s offices located in Cairate (Va). With DAT WorkShop, the customer is able to spend an entire day with a DAT instruments qualified technician. At the same time, demo tools and software are made available to the customer, so that they can be installed and used in total freedom. Thanks to this service, all sector operators are not only able to learn
For all applications DAT instruments offers the chance to customize one’s own products which, depending on the set of sensors used, may be used for applications such as jet grouting, cement injection, TAM grouting, boreholes, drillings, DAC test, CFA, deep mixing, soil mixing, DSM, vibroflotation, diaphragm walls, hydromills, Lugeon and Lefranc tests.
all the secrets of a datalogger, but also see first-hand how DAT instruments products are designed and made, as well as verify the quality of the components used. The last addition to the product family is the innovative DAT OnLine. Valoroso explained: “This is a consulting service rendered through the Internet, in video conference, or over the phone. DAT instruments technicians assist the customer during all the installation and start-up phases of the instrument, sending photos and detailed instructions for
Fondazioni, Perforazione Pozzi, Gallerie, Geotecnica, Industria Estrattiva-Mineraria
installation of the various components. Lastly, the DAT instruments technician can install the data management software Easy DAT from remote and also guarantee proper training on the software itself”. This course - available to all DAT instruments customers in Italy and abroad, in Italian or in English - can be held in different ways: e-mail, telephone, WhatsApp, Skype, Team Viewer, with the course times and dates defined on the basis of the various needs. Moreover, in case the company uses the new DAT WideLog datalogger, it can receive remote assistance on the instrument, thus being able to act directly on its configuration.
69