contents
october 2020 volu m e xi issue 1 0
46
Soft skills are now more important than ever before
Amanda Gervay, Senior Vice President, Human Resources,
Asia Pacific, Mastercard
50
L&D teams need rethink their strategy amid this crisis
Toby Fowlston, Chief Executive Officer, Robert Walters, APAC
56
Leaders should bridge skills gaps by cultivating people’s core capabilities Michael Griffiths, Principal and Learning & Leadership Practice Leader, Deloitte Consulting LLP
60
Create an agile learning ecosystem that has the resilience to adapt
Raman Sidhu, Global Head of Learning, Shell Eastern Petroleum cover story
C O N TE N TS
44
64
COVID-19 has accelerated the need for tech competence
Dr. Josh Heniro, Senior Director, IMA Southeast Asia, and
Australasia
69
The corporate learning shift: Moving from experiences to impact
By Richard Smith, Ph.D., Professor at Singapore Management
University and retired partner from the consulting firm Accenture
The pandemic has brought back the focus on workplace learning and organizations are forced to reimagine a sustainable future of workplace learning
By Mastufa Ahmed
Editor-in-Chief
Features Writers
Senior Editor
Assistant Managers, Content
Esther Martinez Hernandez Yasmin Taj
Associate Editor, Print & Online
Mastufa Ahmed
Marta Martinez
Drishti Pant | Neelanjana Mazumdar Design & Production
Shinto Kallattu
Manager, Content
Digital Head
Jerry Moses
Prakash Shahi
Associate Editor
General Manager, Sales
Abid Hasan
Senior Features Writer
6
Anushree Sharma Bhavna Sarin
Senior Associates, Content
Manager, design, photography, and production
Shweta Modgil
Mint Kang
Rubi Taj rubi.taj@peoplematters.in +91 (124) 4148102
| october 2020
72
Code learning as an everyday element
75
Reimagining workplace learning or getting real?
Sriram Rajan, Head, Novartis Learning Institute – India
By Clinton Wingrove, Director of
www.WantToBeGreatManager.com and www.ClintonHR.com
Manager, Sales
Saloni Gulati saloni.gulati@peoplematters.in +91 (124) 4148102 Manager, SUBSCRIPTION
Neha Yadav subscribe@peoplematters.in +91 (124) 4148101 Printed and Published by
Mahesh Kumar on behalf of People Matters Publishing Pvt. Ltd. Owned by
People Matters Publishing Pvt. Ltd. Published at
501, 5th Floor, Millennium Plaza, Tower A, Sushant Lok-1, Sector-27, Gurgaon - 122009, Haryana, India
Tel: +91 (0) 124-414 8101 ask@peoplematters.in www.peoplematters.in Printed at
Printed at Polykam Offset C-138, Phase - I, Naraina Industrial Area, New Delhi - 110028 Tel: 011-45566341-42 Note to the readers The views expressed in articles are those of the authors and do not reflect the views of People Matters. Although all efforts have been made to ensure the accuracy of the content, neither the editors nor the publisher can take responsibility for consequences arising from errors
or omissions in the information provided. Reproduction in any manner without prior permission from the publisher is prohibited. Printed at Polykam Offset C-138, Phase - I Naraina Industrial Area New Delhi - 110028 Published at 501, 5th Floor, Millennium Plaza, Tower A, Sushant Lok-1, Sector-27, Gurgaon - 122009, Haryana, India
This issue of People matters contains 128 pages including cover