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agazine our See any p com o at: vide s.co.uk in marv

Making the right move

Top Tips

We are committed to your complete satisfaction; we will do everything required to get the right price.

Your ideal property

We are committed to your complete satisfaction; we will do everything required to get the right price.

Interpreting feedback

We are committed to your complete satisfaction; we will do everything required to get the right price.


Professional, efficient, effective, accessible and supportive. Ms A Smith


Contents WELCOME TO MARVINS Selling or letting your home is one of the biggest and most stressful processes you can go through, and you need to choose carefully who you want to help you make it as positive and stress free as possible. Please read on to find out more about what we do and what our clients say about us, and then call us to discuss how we can help. We look forward to getting to know you!

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ty

per ur pro o y g n Selli

What’s inside 4

Selling through Marvins

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Why Choose us?

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Making the right choice

10 Top Tips 12 Your ideal property 14 Packing tips The

MArv

16 Interpreting feedback

ins D irecto r

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18 Thinking of letting 20 Useful Numbers 21 Contact us


Professional, efficient, effective, accessible and supportive. Whatever the of my experience with Marvins.

Selling through Marvins We believe that we are currently selling more property in this area than any other agent. This is a direct result of a first class professional service and sheer hard work by our dedicated team. We feel that we are different enough to actually make a difference We would like to meet with you to discuss what can be done to find you a buyer in a reasonable time scale and with a minimum of fuss.

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www.marvins.co.uk

Ms A Smith


482 Some figure here either a cost or amount of sales or statistic would be great, some figure here either a cost or amount of sales or statistic would be great.

our See any p com o at: vide s.co.uk in marv


Professional, efficient, effective, accessible and supportive. Ms A Smith

WHY CHOOSE US We are committed to your complete satisfaction; we will do everything required to get the right price for your property in a timescale that meets your needs. You will be kept up-to-date throughout. All phone calls and emails will be answered the same day. By being constantly in touch with both the buyer and the seller our service becomes proactive - we become aware of any potential problems and we are able to deal with these before they become serious.

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Reassuringly Local; Surprisingly Global As well as a strong network of offices across the South of the UK and London and outstanding expertise, we offer the reach of our international network. Reassuringly Traditional; Surprisingly Innovative Over XX years’ experience in selling property and still at the forefront with new ideas.

www.marvins.co.uk


Reassuringly High Quality; Surprisingly Good Value

Extensive range of services

Synonymous with exceeding expectations, we’ll ensure you receive exceptional service throughout the process of selling your property. Reassuringly Professional; Surprisingly Dynamic

We offer all the property services you need, including: • Property finance solutions • Insurance advice • Professional valuation

By attracting the best people and ensuring they are trained to the very highest standards, we’ll work to get you the best result.

• Interior solutions • Conveyancing • Foreign exchange service

www.marvins.co.uk

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Making the We know this is a competitive market. Which is why our approach is an intelligent one based on the experience we’ve built up since 1992.

We put a lot of effort into making sure we’re as prominent as possible, and so a natural stop for both tenants and buyers:

prominent offices in Ryde, Newport, Cowes, Shanklin & Ventnor

our properties are on all the big property websites…

weekly advertising in the County Press

well-thought-through website

mobile enabled website

videos, proffesional photography & 3D floorplans

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www.marvins.co.uk


right choice 482

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6 reason to choose us

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Multi Media - We use a huge 42 inch plasma window display to feature property for sale 24 hours a day, 7 days a week. Viewings - We accompany all viewings. Why pay a professional and then have to do the job yourself? Modern Technology - We use state of the art technology to ensure we are at the forefront of the house moving industry. Our offices are electronically linked to ensure full market exposure of your property. High Quality Details - Our detailed and informative property brochures are often regarded as the best on the in the industry. Floor Plans - We use quality floor plans on all of our details. This is now an essential requirement from property buyers. Reputation - We feel our reputation is the best on the Island. This ensures that we are widely used by all potential buyers and you can be assured that your property is being handled by a quality agent.

Professional, efficient, effective, accessible and supportive. Whatever the of my experience with Marvins. Professional, efficient, effective, accessible and supportive. Whatever the of my experience with Marvins, Professional, efficient, effective, accessible and supportive Ms A Smith

Professional, efficient, effective, accessible and supportive. Whatever the of my experience with Marvins. Ms A Smith

www.marvins.co.uk

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Ensure that all the doors open fully and that the main entrance looks warm and welcoming as this will create the all important first impression to buyers.

If you have bright colours or lots of patterns, consider redecorating in neutral colours


Top Tips Selling property does not involve luck, it involves preparation and planning. We consider ourselves to be expert in this field and would like you to benefit from our extensive knowledge. Here are a few of the more basic ideas.

Be ruthless about pets.

Clear any clutter.

If you have bright colours or lots of patterns, consider redecorating and re-carpeting in neutral colours. It may seem pointless spending money on a property you are going to leave, but the more “neutral” your home appears, the easier it is for buyers to imagine themselves living there. Also, if décor and carpets seem fresh and new, then the buyer will not be imagining the cost of doing the work themselves, which will be a big bonus.

We all get used to familiar objects in our homes, and might not consider things like family photos or books to be ‘clutter’, but lots of personal items make a room look smaller than it really is.

Give your home a spring clean. This can make a huge difference to buyers. The kitchen and bathroom are the most important rooms, but don’t stop there.

DIY! Finish all those little jobs you’ve been meaning to do for ages. Small things like a broken door bell or half finished shelves convey an air of neglect that may make buyers think that there are more significant, underlying problems with the property.

Focus on entrances. Ensure that all the doors open fully and that the main entrance looks warm and welcoming as this will create the all important first impression to buyers.

You love them of course, and get used to any smell, but consider that pets might be off putting for a potential buyer. Before a viewing, deodorise and vacuum up any pet hair. If possible remove pets from your home for the duration of the viewing.

Neutral colours.

Every room has a clear purpose. For example your third bedroom could be a study, dressing room or bedroom, but not all three at once.

Let there be light! You can brighten up dark corners with a carefully placed mirror or by changing to a higher wattage light bulb. In preparation for a viewing, open curtains and blinds, and if necessary switch the lights on, to make your home seem light and bright.

Where possible close all windows. Outside noise is a common objection and will put buyers off. People get familiar with noise and you may not even notice the sound of traffic, schools, trains etc.

www.marvins.co.uk

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Finding your ideal property Finding the right home can be fun, but it can also be a daunting task. Here at Marvins we have put together some house hunting hints that may help you to find the perfect property.

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Money matters. Work out carefully how much you can afford. If you need a mortgage, an independent financial adviser can be very helpful as they deal with many different lenders and can save you a lot of legwork. Their services to you are usually free of charge. You can often get a mortgage agreed “in principle� before you find a property, which can save time later and may put you in a stronger position with a vendor. If you wish to speak with our mortgage advisor then please call our office.

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www.marvins.co.uk


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Find a solicitor or a licensed conveyancer. They will handle all the legalities of the purchase for you and usually charge a flat fee, based on a percentage of the purchase price of the property.

Search the internet.

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Property websites today are very sophisticated. Most estate agents publish full property particulars online and you can save yourself a lot of time and phone calls by browsing online.

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3

Decide where you want to live.

You may be familiar with your chosen area, but if not, then it is worth doing some research about average house prices, local services, council tax charges, crime rates etc.

Asses your needs and priorities.

What is most important to you? What features would you like in a property? What features would you definitely not like?

Get ready to view.

Contact local estate agents and get a feel for the best and worst locations. Let them know that you have done your research, know what you want and have your finance organised.

During a viewing – be charming! If a vendor has a choice between your offer and another one, they will prefer to come to an agreement with someone who has made a good impression. It’s a good idea to make notes during a viewing, as it is easy to forget the pros and cons once you have viewed several properties.

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Be available at short notice.

A “hot property” can be on and off an estate agent’s books the same day, so don’t miss out.

www.marvins.co.uk

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PACKING

Tips

Finding the right home can be fun, but it can also be a daunting task. Here at Marvins we have put together some house hunting hints that may help you to find the perfect property.

BEFORE YOU START

THINK AHEAD

You don’t need to leave everything to the day before the move. Consider what you don’t need to take with you, what will need careful packing, and that you are covered for potential breakages.

Unless you travel light, you won’t be able to unpack everything in the first day, so it’s worth deciding what you might need easy access to soon after you cross the threshold of your new home.

• Make a priority packing list •

Take some time to sift through your belongings and have a clear-out. You can make up a box for charity and if you’ve time, hold a car boot sale or log onto an online auction.

• Calculate how many boxes you will need and get these well in advance. Find boxes in a variety of sizes. Save old newspapers for lining boxes. • Don’t completely fill large boxes, as they will be too heavy to move. • Check that your contents insurance will cover damage and breakages during the move. • Put all hazardous materials, such as paint, bleach and aerosols, into a separate box and keep them away from the rest of your stuff.

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Pack an ‘essentials’ box for the first night in your new home and carry it with you. Instant access to coffee, tea, snacks, cups and a kettle may be welcome soon after you arrive.

• Prepare an overnight bag for everyone in the family, and make sure that there is enough toilet paper and toiletries for everyone. •

Other useful items that should be kept close to hand are a torch, a first-aid kit including pain relievers, pencil and paper, and re-closable plastic bags, along with a small tool kit.

• If possible, finish any laundry well before you move to avoid packing damp clothes. Keep a separate box/bag for dirty washing. • Make sure the boxes containing items you need the least are loaded up first.

www.marvins.co.uk


SENSIBLE PACKING Spend some time considering how you are going to pack your possessions. Books are easy but heavy, valuables need careful wrapping and will take time, and some furniture may need to be dismantled. • Begin at the top of the house and move downwards. If you have an attic, it’s a good idea to sort it out first. • Keep the weight of all boxes to a minimum to avoid any back injuries.

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• Pack one room at a time, clearly labelling each box with details of its contents and the room to which it belongs.

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• Wrap items individually and place in a box that’s been lined with several layers of newspaper and a sheet of bubble wrap.

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• Pack important documents together, such as birth and marriage certificates, and keep them in a safe place.

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www.marvins.co.uk

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The road is too busy


Too much work

Too much money

No Parking

The garden is too small

Don’t like the area

Interpreting feedback

This is a very important part of your estate agents role. We strive to offer accurate and honest feedback from the viewings that have been carried out. Vendors often dismiss negative comments as ‘timewasters’ when in fact there is a clear underlying message. Some of the more common comments and explanations are listed below:

The road is too busy Road noise can be very off putting. Keeping windows closed during viewings will often help. The garden is too small Often a garden does not reflect the size and type of property. This needs to be reflected in the asking price. Too much money This usually means that they have viewed similar properties with a lower asking price.

www.marvins.co.uk

Did not like the area There are always areas more sought after than others. If the asking price does not reflect this it will be an objection. Too dark People like bright homes. Keep curtains open & lights on if needed. Also consider changing dark colours. Too much work This only becomes an objection if a property is being marketed at too higher a price. No parking They will have known this prior to viewing so usually a smoke screen for another objection. Bedrooms too small Again they will already have the sizes. This will mean that for the asking price they expected more.

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Thinking of letting?

free

no obligat ion appraisal o f your prope rty.

Our lettings department has been established over a number of years. The department believe in offering a quality service unmatched by other agents. Our services are designed to ensure the successful management of your property. PROSPECTIVE TENANTS As soon as you instruct us to market your property we will make telephone contact with all potential tenants and, where applicable, appointments to view will be arranged. VIEWINGS We accompany all viewings. We are happy to carry out viewings with a key provided. Keys are security tagged with no reference made to the property address. ADVERTISING Marvins advertise in the Isle of Wight County Press every week and our advert appears in full colour. We also advertise on www. rightmove.co.uk which is the UK’s No.1 property website as well as having our own dedicated website www.marvins.co.uk We also circulate a list of our “Available To Let” properties to each Marvins office in Freshwater, Ryde, Cowes and Newport. A “To Let” board is always a good marketing tool. TENANTS Finding the right tenant is fundamental. We start by establishing with yourself criteria for the sort of person you wish to occupy your

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property. We then match this to prospective tenants who must complete a comprehensive application form (each tenant over the age of 18 must be fully referenced). These application forms are checked via Homelet or MARAS referencing agency who will recommend tenancy subject to the references being satisfactory. RENT Payments are due every calendar month, in advance starting from the commencement of the lease. We do encourage tenants to pay their rent by standing order. HOUSING BENEFIT TENANTS We do not generally accept housing benefit tenants due to the increased likelihood of problems encountered should a landlord require possession. DEPOSITS We request a deposit on all tenancies normally equal to one months rent. Marvins are members of the Tenancy Deposit Scheme. Deposits are held to help ensure the tenant looks after the property and as a safeguard

www.marvins.co.uk


against unpaid rent. It is refundable at the end of the tenancy only after the tenant has vacated the property and providing the property and their rent account is in order. COMMENCEMENT OF TENANCY The tenancy commences on the date shown in the lease. We take the meter readings, these readings are then passed on to the appropriate companies, and at the same time we also inform the council of the change in tenancy.

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VISITS We conduct visits to all tenanted properties. These visits serve numerous purposes. They allow us to visit the tenant in the property and ensure they are looking after it. We also check for signs that something may be wrong with the property. REPAIRS Every property at some point will need some work doing to it. If things go wrong, the tenant contacts us. In the majority of cases the problem can be resolved quickly. We have a database of contractors that we regularly use. If you have your own preferred contractors, please let us have their details so we can contact them in the event of any work being required. GAS APPLIANCES

TENANCIES All new tenancies commence with a minimum six-month assured shorthold contract. Once this contract has been in force for just over three months the tenancy is reviewed, if you do not want to renew the tenancy you must inform us immediately, we will then make the necessarily arrangements for the statutory notice to be served. END OF TENANCY Once a tenancy comes to an end we carry out a check out inspection at the property. We inspect the property and take meter readings as well as obtaining the tenants forwarding address. The deposit is refundable to the tenant once we are satisfied that everything is in order. If you wish to, you can inspect the property before the deposit is refunded.

It is a legal requirement that every gas appliance and gas central heating system has to be inspected on an annual basis, they have to meet strict conditions and a safety certificate must be issued. (This certificate or a copy of it must be kept with our files) ENERGY PERFORMANCE CERTIFICATES From 1st October 2008, landlords are required to provide and Energy Performance Certificate when they rent out a property. We can arrange an EPC for your property for a very competitive price of ÂŁ100.00 + VAT or alternatively you are quite free to provide your own. EPC has not been provided they can impose a penalty fine of ÂŁ200.00 for each breach.

For more information on our leasing packages and thibgs please call John on 01983 000000 or email john@marvins.couk

www.marvins.co.uk

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Useful Numbers Here at Marvins we like to think intelligently about things, and though you might like this handy guide to those numbers you can never find. Police, fire, ambulance, coastguard emergencies 999

Isle of Wight Council Refuse & recycling 01983 565566

Police non-emergencies 01983 565566

Parking services 01983 565566

St Mary’s Hospital 01983 565566 NHS Direct 01983 565566 Gas leaks 01983 565566 Red Funnel 01983 565566 Wightlink 01983 565566 Hovertravel 01983 565566 Taxis 01983 565566

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Switchboard 01983 565566 Advertise here 01983 565566 Advertise here 01983 565566 Advertise here 01983 565566 Advertise here 01983 565566 Advertise here 01983 565566 Advertise here 01983 565566

www.marvins.co.uk


Our Offices We love to talk,Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras a magna vitae mi accumsan ullamcorper.

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Cowes Office

Freshwater Office

Ryde Office

Ventnor Office

Shanklin Office

Marvins Rentals

Newport Office

Marvins Commercial

41a High Street Cowes Isle of Wight PO31 7RS Tel +44 (0) 1983 292114 Fax +44 (0) 1983 280990 Email cowes@marvins.co.uk 1 Cross Street Ryde Isle of Wight PO33 2AA Tel +44 (0) 1983 811313 Fax +44 (0) 1983 811542 Email ryde@marvins.co.uk 20 High Street Shanklin Isle of Wight PO37 6JY Tel +44 (0) 1983 867777 Fax +44 (0) 871 246 5850 Email shanklin@marvins.co.uk 5/7 Carisbrooke Road Newport Isle of Wight PO31 1BJ Tel +44 (0) 1983 533633 Fax +44 (0) 1983 533634 Email newport@marvins.co.uk

55 School Road Freshwater Isle of Wight PO40 9AS Tel +44 (0) 1983 752 547 Fax +44 (0) 1983 754 578 Email freshwater@marvins.co.uk 5B High Street Ventnor Isle of Wight PO38 1RY Tel +44 (0) 1983 856111 Fax +44 (0) 871 246 5855 Email ventnor@marvins.co.uk 2 Cross Street Ryde Isle of Wight PO33 2AA Tel +44 (0) 1983 811381 Fax +44 (0) 1983 811389 Email rentals@marvins.co.uk 20 high Street Shanklin Isle of Wight PO37 6JY Tel +44 (0) 1983 867777 Fax +44 (0) 871 246 5850 Email shanklin@marvins.co.uk

www.marvins.co.uk

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