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PEARSON IN PRACTICE

www.pearsoninpractice.com Introduction 1 Introduction

Developing Skills into Employment Programme Guide

Build the skills you need by learning direct from the professionals


A LW AY S L E A R N I N G

Pearson in Practice Training Courses Recruit and equip staff with the skills they need to succeed Training programmes to boost business The right training programme can be the difference between an average workforce and an excellent workforce. At Pearson in Practice, our programmes provide professionals with the confidence, skills and knowledge they need to help their employer succeed. We understand that modern, specialist training requires a flexible approach – which is why our industry experienced and accredited trainers can deliver courses on-site at venues convenient to you. Whether you need a comprehensive rolling training programme, or a short course delivered urgently, we can provide your new or existing staff with the skills they need to succeed.

Benefits • • • •

First class learning delivered by part of Pearson, the world’s leading education company Industry-recognised qualifications Flexible training – programmes of various length delivered throughout the UK A hands-on learning experience, providing knowledge and skills for successful careers

Why work with us?

In addition to pre-employment training, we offer programmes in: • Business Administration & Management • Construction • Customer Service • Gas, electrical, plumbing, renewable and air conditioning

• Health and Social Care • IT • Logistics • Security

We change lives, businesses and economies by providing high quality, industry specific training and qualifications. We deliver more than 15,000 training and development programmes each year, helping businesses to succeed and individuals to progress their careers.

To find out more about how our training programmes can help you or your business, visit htttp://www.pearsoninpractice.com/training-programmes Tel: 0115 973 9200 Email: pearsoninpracticesales@pearson.com Pearson in Practice 80 Strand, London WC2R 0RL www.pearsoninpractice.com

*From a National Audit Office Report, February 2012.


Introduction

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Introduction

Developing Skills into Employment Programme Guide Contents Introduction page

4

– Information Technology - IT Support

12

Workskills

6

– Information Technology Creative & Digital Media

13

Workskills Plus

7 – Building Services

14

Skills Pathways

8 – Taxi Driving and Private Hire

15

– Contact Centre Skills

16

– Adult Social Care

17

– Construction

9

– Business Administration

10

– Information Technology - IT Users

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Introduction

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Introduction Pearson in Practice is the new professional and vocational training arm of Pearson – the world’s leading education business. We operate on a national basis and we are the largest provider of Apprenticeships and vocational training in the UK. Pearson in Practice changes lives, business and economies by providing high-quality training and qualifications. We give people the knowledge, skills, attitudes and behaviours that lead to successful jobs and careers. We also help governments, businesses and other organisations to build skills, improve efficiency, increase productivity and gain a competitive edge. Our programmes Currently in the UK, we are delivering over 15,000 training and development programmes and more than 5,000 Apprenticeships annually, with an Apprenticeship success rate of over 96% and ratings by the UK Government’s inspection body Ofsted, ranging from ‘satisfactory’ to ‘outstanding’. Independent research by the ROI Academy also verifies the high quality of our training.

Our tutors, most of whom are experienced industry professionals, offer learner-focused, employment driven training that is built around individual needs and concentrates on ensuring all our learners have the skills and experience required to enter the labour market and develop their careers. As part of Pearson, we help to educate more than 100 million people in 60 countries worldwide. Employment and Progression Our employment teams are experienced in successfully placing learners into employment with companies across the UK. Of 3,572 learners who started IT Training with Pearson in Practice in 2010, 71% entered employment and 16% progressed onto Higher Education. Our partnership teams are committed to working with you to deliver programmes which support people to enter the local labour market. We offer a range of programmes, which can be tailored to meet specific needs, either for groups of individuals, or for local employers looking to recruit people with specific skills. It is not a one-size-fits all approach.

Skills into Employment

Work Skills

Level 1/2

Skills Pathways

Level 3

Work Skills Plus

Further Training

Level 1

Potential Progression

Apprenticeship

Programme

Employment

Level


Introduction

Skills into Employment Programmes This guide outlines our new range of Skills into Employment Programmes which are primarily aimed at adults aged over 19 who have been unemployed for 6 months or more. However these programmes could also be accessed by adults unemployed for less than 6 months at the discretion of Jobcentre Plus. Referrals to all these programmes will come through Jobcentre Plus or other agencies work with unemployed adults. The programmes are designed for people close to entering the labour market and include short intensive training in work skills, for people wanting to re-enter the workforce quickly. In addition, there are also programmes which provide a clear pathway into a specific occupational sector or job role. Literacy and Numeracy provision can also be delivered for these individuals, if required. As part of Pearson we are able to offer our learners access to quality materials, technologies and knowledge to support their learning and training. The delivery of our Skills into Employment Programmes is fully funded through the Skills Funding Agency’s Adult Skills Budget.

Pearson in Practice also offers numerous training programmes, for further information, go to http://www.pearsoninpractice.com/ training-programmes In addition, Pearson in Practice also delivers Apprenticeships in the following areas: • • • • • • • • • •

Business Administration Creative and Digital Media Health and Social Care IT Customer Service Building and Construction Logistics Security Sales and Telesales PR (from September 2012)

For further information please visit: We are also interested in establishing additional provision, such as sector-based work academies or programmes in different sectors and districts dependent on local labour market needs. We would be keen to discuss these proposals with Jobcentre Plus Districts. Please get in touch with us to find out more, using the contact details at the back of this guide.

Support every step of the way

www.pearsoninpractice.com/apprenticeships

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Workskills

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Workskills Why this programme? This programme provides a short intensive opportunity for learners to gain the skills and confidence required to enter the labour market, alongside focused support to enable them to apply for jobs and succeed at interview. Experienced tutors provide training and learning in recognising and making the most of individuals potential, alongside specific skills in searching for a job, applying for a job, preparing for interviews, interview skills and career progression. Linked to local labour market opportunities, the employment team prepare and support learners through the process of identifying suitable opportunities to include completing job applications and attending interviews. Duration This programme runs for 4 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed. There is the opportunity for some flexibility in this delivery model dependent on demand.

Qualifications and Units: Edexcel BTEC Level 1 Certificate in Workskills • Searching and applying for a Job • Preparing for an interview and interview skills • Career Progression • Self Management Skills • Positive Attitudes and Behaviours at Work • Learning from more Experienced People • Building Working Relationships with Colleagues

Entry Requirements Learners must be working at minimum of Entry Level 3 in English and Maths to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme, learners will be focused on gaining employment and will be supported to enter the labour market. Where appropriate some learners may progress onto the Skills Pathways where it has been established that specific training is required to improve their employability skills.

Helping you get your foot on the ladder


Workskills Plus

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Workskills Plus Why this programme? At Pearson in Practice we recognise that many individuals already hold higher level qualifications which may include degrees, but that they still require specific support and additional work skills to enable them to enter the labour market. This programme gives learners the opportunity to develop skills that are in demand in the workplace, improving their employability prospects. This programme provides a short intensive opportunity for learners to gain specific higher level skills required by employers, alongside focused support to enable them to apply for jobs and succeed at interview. Our tutors are experienced in recognising and making the most of each individuals potential. They will provide specific learning and training to develop learners’ confidence whilst developing their presentation, negotiation, coaching and mentoring skills alongside project management and career development. Duration This programme runs for 4 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed. There is the opportunity for some flexibility in this delivery model dependent on demand. Entry Requirements Initial Assessments in English and Maths at a minimum of Level 2. All applicants will be required to undertake initial assessments and attend an interview. All applicants must be unemployed and aged 19 or over.

Paving the way for a better career

Qualifications and Units: Edexcel BTEC Level 3 Certificate in Workskills • • • • • • • • • •

Maximising Potential when Applying for a Job Strategies to Improve Job Interview Skills Developing Confidence for Work Negotiation Skills and Persuasion in the Workplace Career Development Giving and Receiving Feedback Coaching Skills for the Workplace Building Working Relationships with Colleagues Project Management Skills Solving Work-Related Problems

Progression During the programme, learners will be focused on gaining employment and will be supported to enter the labour market. Within the Career Development Unit, learners will be supported to identify appropriate learning and training qualifications, which will enable them to progress in the workplace and enhance their career.


Skills Pathways

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Skills Pathways Why this programme? At Pearson in Practice we recognise the difficulties that individuals face entering employment without any vocational qualifications. We have developed a range of Skills Pathways with employers, to enable individuals to gain sector-specific skills and qualifications. These will work alongside generic support to improve learner’s ability to move into sustainable employment. Each pathway provides an opportunity for learners to gain the Literacy and Numeracy skills required to enter the labour market. In addition, we also offer focused support to enable them to apply for jobs and succeed at interview. Our tutors are experienced industry professionals who offer learner-focused, employment driven training that enables learners to gain a vocational qualification and an understanding of their chosen industry. Our employability tutors provide learning and training designed to making the most of an individual’s potential, and equip them with the right skills to help with searching for a job, applying for a job, preparing for interviews, interview skills and career progression. Linked to local labour market opportunities, the employment team prepare and support learners through the process of identifying suitable opportunities to completing job applications and attending interviews.

Current Skills Pathways: • Construction • Business Administration • Information Technology – IT Users • Information Technology – IT Support • Information Technology – Creative & Digital Media • Building Services • Taxi Driving and Private Hire • Contact Centre • Adult Social Care

Duration The pathways run from 3-7 weeks depending on the employment sector. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed. Entry Requirements Learners must be working at minimum Entry Level 3 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over.

Equipping you with fundamental skills


Skills Pathways

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Construction

Construction Skills Pathways Why this programme? More than 2 million people – 1 in 14 of the UK workforce – currently work in Construction and the Built Environment. Construction and its surrounding industries continue to be a key driver in the UK economy. This pathway provides an opportunity for learners to gain an understanding of the construction industry, alongside specific skills and qualifications required for employment. All construction employees require qualifications proving their knowledge and understanding of health and safety regulations and manual handling. A key benefit is that we will provide a free Construction Skills Certification Scheme (CSCS) Test and Card for learners to increase their chances of getting a job in the Construction Sector. Our tutors are experienced industry professionals, who offer learner-focused, employment-driven training, and provide learners with the opportunity to learn about the range of employment opportunities the Construction industry can offer. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Building a strong foundation for a future career

Qualifications and Units: • Edexcel Level 1 BTEC Certificate in Construction • Health and safety and welfare in Construction • Starting work in Construction • Working as a team to move and handle resources • Edexcel Level 2 Certificate in Workskills • CSCS Test and Card

Entry Requirements Learners must be working at minimum Entry Level 3 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment in the Construction industry. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.


Skills Pathways

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Business Administration

Business Administration Skills Pathway Why this programme? Business Administration is a fundamental part of corporate and non-corporate operations. This Skills Pathway enables individuals to develop and establish a variety of administrative skills and improve their communication and IT proficiency. This pathway provides an opportunity for learners to gain an understanding of the wide range of employment opportunities in Business Administration, alongside specific skills and qualifications required for employment. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills in making and receiving calls, welcoming visitors and creating a range of business documents. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Qualifications and Units: • Edexcel Level 1 BTEC Certificate in Business Administration - Job Opportunities in Business Administration - Working in Business and Administration - Ideas for Small Businesses - Creating Business Documents • Edexcel Level 2 Certificate in Workskills

Entry Requirements Learners must be working at minimum Entry Level 3 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment in Business Administration. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.

Focusing on the must-have and in-demand skills


Skills Pathways

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Information Technology - IT Users

Information Technology - IT Users Skills Pathway Why this programme? Information Technology is a fundamental part of corporate and non-corporate operations. This Skills Pathway enables individuals to develop a variety of information technology and communication skills. This pathway provides an opportunity for learners to gain an understanding of the wide range of employment opportunities available to those with good IT and communication skills. Learners will gain specific skills and qualifications required for employment. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training, and individuals will gain skills in using word processing, spreadsheet and email software. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Understanding your talent and turning these into transferrable skills

Qualifications and Units: • Edexcel Level 2 Certificate for IT Users - Improving Productivity Using IT - Word Processing Software - Using Email - IT Communication Fundamentals • Edexcel Level 2 Certificate in Workskills

Entry Requirements Learners must be working at minimum Entry Level 3 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment in job roles where good IT and communication skills are crucial. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.


Skills Pathways

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Information Technology - IT Support

Information Technology - IT Support Skills Pathway Why this programme? High quality IT Support skills are required in all organisations regardless of size. Employers require both good technical and customer service skills to provide an effective helpdesk function. This pathway provides an opportunity for learners to gain an understanding of the IT Support opportunities within employment, alongside the specific skills and qualifications required for employment. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training, and learners will gain an industry recognised Microsoft Technology Associate qualification thereby improving their employability in the IT sector. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Qualifications and Units: • Edexcel Level 2 Certificate for IT Users - Set Up an IT System - Optimise IT System Performance - Improving Productivity Using IT - IT User Fundamentals - IT Security for Users • Edexcel Level 2 Certificate in Workskills • Microsoft Technology Associate in Security Fundamentals

Entry Requirements Learners must be working at minimum of Level 1 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment involving IT Support and Helpdesk roles. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.

Providing you with the essential skills required by industry


Skills Pathways

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Information Technology - Creative & Digital Media

Information Technology – Creative & Digital Media Skills Pathway Why this programme? Creative and digital media industries are rapidly growing. Employers need individuals who are work ready with good Maths, English and IT skills. This sector requires creative people who can work effectively within a team to tight timescales. This pathway provides an opportunity for learners to gain an understanding of the creative media sector alongside the specific skills and qualifications required for employment. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills in industry standard multimedia software used in imaging and website development. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Developing your expertise

Qualifications and Units: • Edexcel Level 2 Certificate for IT Users - Imaging Software - Multimedia Software - Improving Productivity Using IT - Website Software • Edexcel Level 2 Certificate in Workskills

Entry Requirements Learners must be working at minimum of Level 1 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment within the creative and digital media industries. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.


Skills Pathways

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Building Services

Building Services Skills Pathway Why this programme? Building Services are responsive and continually developing industries. This Pathway includes the following trade skills: Plumbing, Electrical, Environmental, Air Conditioning, Heating and Ventilation. Recently environmental technologies have been integrated within Building Services and the modern tradesperson undertakes a wide variety of roles within domestic and commercial sectors. This pathway provides an opportunity for learners to gain an understanding of the range of employment opportunities within the building industries sector alongside the specific skills and qualifications required for employment. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills in building services engineering, safe working practices, electrical installation amongst others. A key benefit is that we will provide a free Construction Skills Certification Scheme (CSCS) Test and Card for learners to increase their chances of gaining employment. Duration This pathway runs for 7 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

Qualifications and Units: • City & Guilds Level 1 Access to Building Services Engineering - Building Services Engineering - Safe Working Practices - Environmental Protection Measures - Electrical Installation - Refrigeration and Air Conditioning - Heating and Ventilation - Plumbing Operations - Scientific Principles • Edexcel Level 1 Certificate in Workskills • CSCS Test and Card

Entry Requirements Learners must be working at minimum of Entry Level 3 to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment within the building services sector. On commencement of employment learners may have the opportunity to continue their career development through an Apprenticeship.

Offering you a choice of career pathways


Skills Pathways

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Taxi Driving and Private Hire

Taxi Driving and Private Hire Skills Pathway Why this programme? Driving taxi or private hire vehicles is a growing sector, with over 300,000 licences issued. The industry has a high proportion of self-employed people who enjoy the freedom to set their own working hours around their other commitments. A driver therefore can decide how much they wish to earn by choosing which days and times they are available to work. This pathway provides an opportunity for learners to gain valuable knowledge and understanding of the profession and a formal professional qualification - in many local authorities formal training is often necessary to support an application for a licence to work. Some also stipulate additional entry requirements such as a ‘knowledge’ test or specific supporting medical documentation - we can provide the information, advice and guidance necessary to support learners into employment, to pass the “Knowledge” test and obtain relevant medical documents. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills and confidence to manage their time and earnings and provide good customer service to their passengers. Duration This pathway can run either full or part-time, over either 3 or 6 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed.

‘Transporting you to the next level in your career

Qualification and Units: • BTEC L2 Introduction to the Role of the Professional Taxi and Private Hire Driver • BTEC L1 WorkSkills units: - Positive attitude and behaviour at work - Interview skills - Preparing for interview - Searching for a job - Applying for a job

Entry Requirements Learners must be working at minimum of Entry Level 3 in English and Maths to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over and have held a full UK driving licence for 12 months or more. Progression During the programme, all individuals will work towards employment as a Taxi or Private Hire driver.


Skills Pathways

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Contact Centre

Contact Centre Skills Pathway Why this programme? More than 1 million people work in UK call or contact centres. Contact centres are just that – a central place for organisations to communicate with their customers with a mix of inbound and outbound activity through telephone, e-mail and other media. More contact centres are coming back to the UK due to good customer service outweighing the lower cost of overseas centres. This pathway provides an opportunity for learners to gain an understanding of the wide range of employment opportunities as organisations centralise their functions. Contrary to popular belief there are many more inbound customer service roles than sales, from helping the elderly to advising people using Council services and booking hospital appointments. Learners will gain specific skills to be successful when applying to and working in different organisations. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills and confidence to make and receive calls, find solutions to problems and the importance of good customer service.

Qualification and Units: Pre-employment Award from the Institute of Customer Management (ICM) Edexcel BTEC Level 1 Workskills units • Applying for a job • Preparing for interview • Interview skills • Self assessment • Positive Behaviours and Attitudes at Work • Contributing to Meetings

Duration This pathway can run either full or part-time, over either 2 or 4 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed. Entry Requirements Learners must be working at minimum of Entry Level 3 in English and Maths to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment in job roles where good customer service and communication skills are crucial. On commencement of employment learners could have the opportunity to continue their career development through an Apprenticeship.

Getting you to where you want to be


Skills Pathways

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Adult Social Care

Adult Social Care Skills Pathway Why this programme? Social care is about providing personal and practical support to help people live their lives. It’s about supporting them to maintain their independence, dignity and control. In 2009 there were around 1.75 million paid jobs in adult social care in England. Adult social care will continue to grow and it is estimated that by 2025 the sector may need up to 2.6 million workers to fill over 3 million paid jobs. There is a huge range of opportunities in the sector tailored to various lifestyle and individual needs. It doesn’t matter about your background, how old you are, or your academic qualifications. Somewhere in your community there’s a job that you can do to help others. If you like working with people, social care work offers a worthwhile job that can turn into a rewarding, long-term career. This pathway provides an opportunity for learners to gain an understanding of the wide range of employment opportunities in Adult and Social Care, from working with the elderly, to people with disabilities and learning difficulties. There are great opportunities to progress within the sector in both small and large organisations. Learners will also gain specific skills to be successful when applying to and working in different organisations. Our tutors are experienced industry professionals, who offer learner-focused and employment-driven training and individuals will gain skills and confidence to provide appropriate care in a safe way while respecting the needs of the individual.

Helping you to develop your talent

Qualification and Units: • Edexcel BTEC Level 1 Award in Preparing to work in Adult Social Care • Edexcel BTEC Level 1 Workskills units - Searching for a job - Applying for a job - Preparing for interview - Interview skills

Duration This pathway is delivered full-time over 3 weeks. Attendance requirements may be changed to suit the needs of learners and any restrictions according to benefits claimed. Entry Requirements Learners must be working at minimum of Entry Level 3 in English and Maths to access this programme. All applicants will be required to undertake an initial assessment and attend an interview. All applicants must be unemployed and aged 19 or over. Progression During the programme all individuals will work towards employment in care roles where empathy, good customer service and communication skills are crucial. On commencement of employment learners could have the opportunity to continue their career development through a Diploma or an Apprenticeship.


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PEARSON IN PRACTICE We are Pearson in Practice, the world leader in professional and vocational training. We deliver world-leading, learner-focused, employer-driven training, purpose-designed around individual needs and business objectives. We are changing lives, businesses and economies by setting the world standard for training. We believe in all kinds of training, for all kinds of people, in all kinds of ways, because where training works, so do people, businesses and economies.

Contact Us t 0845 177 1005 e pearsoninpracticeinfo@pearson.com w www.pearsoninpractice.com a 80 Strand, London WC2R 0RL, UK

PEARSON IN PRACTICE Pearson in Practice is the UK’s leading provider of apprenticeships, operating across a broad range of industry sectors, including IT, construction, health and social care and logistics. The company’s apprenticeships are each designed with the support of industry, providing a structured programme that combines on-the-job training with ‘real-world’ experience, increasing employability amongst the UK workforce. Copyright © 2012 Pearson in Practice or its affiliate(s).


Skills into Employment