Conflict Resolution Strategy At Workplace
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Understand the Situation Understanding the situation is very important. Rumors can confuse your decision and may encourage you to pick a side. So, try to collect data regarding the situation, analyze it properly and then take next steps.
Recognize the Problem Identify the reason behind the conflict, because itâ€™s easier to find a solution when you know the actual root of the problem.
Always Be Patient Patience is the key. Donâ€™t take any hasty decision. Wait and then take an appropriate decision which would be beneficial for both parties and resolve the conflict.
Donâ€™t Focus On the Person Instead of focusing on the person, focus on the argument. However, if after doing methodical analysis you find the concerned person guilty; take necessary steps against the person.
Keep The Communication Channels Open Make sure that the conflicting parties communicate with each other. They must need to share their own views and clear the misunderstanding. You are allowed to share suggestions time to time but donâ€™t start supporting anyone openly.
Act Quickly Donâ€™t let a conflict continue for a long time as it may create some bigger problems in near future. So once you analysis the problem, act upon it logically.
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