I just saw that a book was released the other day that teaches people how to use GoogleDocs. The more complexity that you add, the closer you get to something like Word. When we add ‘features’ we hurt learnability and end up turning off users. Hacks: ‐ Segmenting features by user skill level, ‐ Layering less commonly used or expert features so they are out of the way. ‐ Creating a unifying UI metaphor that lets users understand new tools more easily. Creating a unifying UI metaphor that lets users understand new tools more easily ‐ Elegant information architecture and clean visual design.
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