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“Solutions That Exceed Expectations”

TEST DEVELOPMENT & PSYCHOMETRIC SERVICES Headquarters: 150 Fourth Avenue North Suite 800 Nashville, Tennessee 37219

Toll-free: 877.887.9727

Phone: 615.880.4275



Services: Test Development and Psychometrics Providing superior customer service across our suite of services so that you are treated as a friend and colleague, not an account number, Professional Credential Services, Inc. (PCS) will work with your credentialing program to improve your examination. We are equipped to handle all aspects of your test development needs and to exceed your expectations. Whether you’re aiming to develop a new examination from scratch, or looking to refresh your examination item bank, PCS can assist.

Offering You Our Many Years of Editing Expertise The editing phase of newly written items offers a second opportunity to correct common item flaws. Reviewing the items in a bank is commonly done with a group of Subject Matter Experts (SMEs). To increase the clarity of items, we’ll profit from the feedback provided by item statistics to improve items. • •

We capitalize on PCS’ combined editing experience of over 20 years; quickly recognizing item flaws and correcting them with the item-writer. We utilize PCS’ staff to collaboratively improve items, and, at the same time, uphold item-writing standards that yield high quality examination scores.

Training Subject-Matter-Experts (SMEs) After our training, SMEs will be able to harness their expertise in writing high quality examination items that distinguish between qualified and unqualified candidates, and avoid common item-writing pitfalls. • • • •

We train your SMEs to use statistics calculated for each answer choice to diagnose which answer choices are not working well. We show your SMEs how to recognize, and to avoid, writing items that ask two questions at once, and are needlessly confusing for candidates. We help your SMEs write good distractor answer choices that are plausible; but not too close to being the correct, keyed, answer. We demonstrate to your SMEs how to use an item statistic that indicates if an item is distinguishing between knowledgeable and less knowledgeable candidates.

Conducting Professional Item-Writing Workshops

Helping You Think Outside the Box

When conducting a full item-writing training session, we expose attendees to bite-sized chunks of the curriculum, and then have them apply what they’ve learned by correcting flawed items in small group discussions.

Should your examination be converted from paper and pencil to a computer-based test (CBT)? We’ll help you to analyze the implications of converting to CBT and to make a sound decision. Some aspects of a CBT program may increase cost of the exam; such as paying for testing center time, leading to possibly higher examinee fees for the candidate and/or the organization. At the same time, credentialing organizations may save money on shipping; CBT exams are sent electronically in a secure format, thus eliminating the need to ship through a costly secure shipper. We have helped other organizations plan and make this transition and we can help yours. Some of the benefits of using CBTs are:

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We work face-to-face with SMEs, but we also enjoy working remotely online to conserve resources. We use online classroom tools that allow small groups to breakout for a task or use something as simple as our securely accessed item writing-tool; where SMEs can upload their exam items for review.

Working With Your Experts

Our in-house psychometrician will work with your experts to derive a current, actionable examination blueprint by analyzing the tasks and duties of jobs then mapping those onto relevant knowledge, skills, and abilities (KSAs). These KSAs then become the basis of a current, defensible exam blueprint.

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We aid in constructing a solid blueprint – an extremely important foundational document. We select and build the best test design for your needs. We improve the quality and measurement precision of your examination through our psychometric expertise. We manage this entire process with you and utilize our experience to make sure that your test blueprint represents the domain of KSAs correctly.

CBTs are likely to be more secure by allowing more thorough identification of candidates during registration and at the testing site. CBTs are able to issue scores to candidates more rapidly – increasing candidate satisfaction. The range of item types that can be accommodated using a CBT is much larger than that of a paper and pencil exam. Video can be incorporated into examination questions. Presenting scenarios or sounds or key visual elements can greatly increase the similarity of the testing task to actual tasks in the profession or occupation. CBTs allow a number of test designs to be operationalized.

Utilizing Our Psychometric Expertise Working side-by-side with your SMEs to revise items, we aid in validating your examination and making statistical adjustments so that comparable active forms of an examination yield comparable scores, unaffected by small differences in the overall difficulty of different forms of an examination. Our philosophy is to provide quantitative analyses that include results expressed in non-technical language, suited to the audience. •

We use industry-standard tools to assemble test forms that balance content areas and statistical constraints. Our competition may provide similar services, but what differentiates PCS is that we can use our size to treat modest testing programs as if they test thousands of candidates per year and large test programs like they’re the only customer around. We scrutinize your examinations after assembly with an expert human eye, but in a bigger sense, all of our services, whether they be test assembly, picking test designs, crafting blueprints, editing questions, or training SMEs are delivered by professionals that take the time to know you, your examination needs, your candidate population, and the environment in which you operate.

Contact PCS today for more information on any of our products and services at 877.887.9727,, or on the web at www. We’re waiting to hear from you.

Since our inception 14 years ago in 1998, PCS has developed an advanced expertise in the testing industry for the delivery of examination services. We have continued to grow and to develop our portfolio of clients and services. We specialize in examination development, examination administration, and licensing and certification services to states, and national organizations responsible for the regulation and management of occupations and professions. We bank on our extensive knowledge, experience and new technology, while streamlining our clients’ operational activities by providing high-end products and services. In addition to the extensive experience and diversified skill sets of PCS’ executive team, with a combined total of over 65 years of experience in the testing industry, PCS is also in the unique position of leveraging our experience garnered from years of working with our former parent company, NASBA. NASBA has served as an association dedicated to enhancing the effectiveness of the country’s 55 state boards of accountancy for more than 100 years. We have internal measures in place to ensure that every facet of our service meets the high standards that PCS is committed to provide to all clients and candidates. The work of individual staff members is routinely evaluated and the operation as a whole is examined on a regular basis to ensure that standards of efficiency, effectiveness, and ethical practice are being met or exceeded. Our mission is to be the first choice in providing professional testing, certification and licensing services by always providing “Solutions That Exceed Expectations.” Our staff reflects this mission in their support of the aims of professional regulation and certification, their interest in issues of importance to licensed and certified professionals, their concern for the needs of regulatory agencies and certification associations, and their personal dedication to meeting high standards in the services they provide under PCS’ programs. Our core values and services include: • • • • • • •

Operating with integrity; internally and externally; Striving to always provide outstanding customer service with a passion for serving others; Aspiring to be a trusted business partner; Offering industry-leading tools and innovative technology at competitive prices; Providing a wide-range of high quality certification and licensing services; Using our extensive knowledge and experience to streamline our client’s operational activities; Creating and maintaining long-term employee and client relationships.

Streamlining your processes and freeing up more time for you and your staff to effectively manage the more important aspects of regulation is what we do best. Contact PCS today for more information on any of our products and services at 877.887.9727,, or on the web at

PCS TEst  

PCS offers