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2014 Local AFAP Issue Book USAG Bavaria- Garmisch Community 11 March 2014 Issue Number

Issue

BMC-GAP04-14

On-post Recycling Center

BMC-GAP06-14

Emergency and Support Services emphasized in Edelweiss Lodging and Resort (EL&R) In-Processing

BMC-GAP12-14

AFRC assuming operations of FMWR Outdoor Recreation

Actions Taken Many other Army communities have an on-post recycling center for use by all community members, Garmisch only has this option for those living on-post. Action: Off-post residents are required by German Law to use the city's paper, biodegradables, gelb sacks and other recycle services. It is illegal to transport refuse and recyclables onto the garrison. Lead Agencies: DPW More education and prevention services emphasized through EL&R in-processing will reduce the need for crisis intervention as well as provide for a more positive work experience overseas. Edelweiss staff utilizes many emergent and crisis services in the community when problems arise to include safety issues and continued employment/termination, etc; early intervention will assist with this issue. Action: EL&R Training Officer and the ACS Relocation program have partnered to begin orientating new employees to local information and resources available to them. The Garrison has also created Emergency Contact cards to disseminate throughout the community to include EL&R staff. Upon arrival, each employee receives phone numbers for all local emergency services. Lead Agencies: ELR and ACS This decision will negatively affect the local residents of the Garmisch community (both military and civilian) w ho currently use those services. Edelweiss staff are short-term employees who are given scripted information to run tours and of course cater to hotel guests who may only have a few days in the area and only have time to see the main "Garmisch area" tourist attractions. Local residents, stationed here 2-3 years or more will not utilize these types of tours. The staff at ODR have longevity of service in their field, are much more knowledgeable about the area and other types of activities/events in the area to visit, so provide much more depth and quality of service, not to mention their more in-depth knowledge and experience working with military families in general. Continuing FMWR/ODR support is much more beneficial to the service members and their families who are actually living here in particular, but would also still provide the same (if not, higher quality) support to hotel guests. Action: A cost-benefit analysis of combining the two programs is in the constant process of review as a Better Business Practice. The community will be solicited for input before any decision is made. All facts and information collected and courses

1

Status CLOSED

CLOSED

CLOSED


BMC-GAP13-14

ODR Trip Offerings

BMC-GAP14-14

No Issues- just wanted to say thank you!

BMC-GAP18-14

Anonymity in Reporting Confidential Information

of action developed, will be presented to the USAG Bavaria Commander and ELR GM for a decision regarding the combining of services. Lead Agencies: USAG Bavaria Command and ELR Other ODRs might be offering trips and tours that our local one is not and it would be nice to be able to easily find and research them. Action: Customers can search and view other FMWR trips and tours worldwide via the Garmisch FMWR website. 1. www.garmisch.armymwr.com <http://www.garmisch.armymwr.com> 2. Click on MWR Online Services (WebTrac) located at the bottom of the home page 3. Select Community Recreation and State/country interested in on the MWR Online Services home page 4. Choose from the list of all Garrisons in the specific area of interest you have selected. 5. You will be routed to that garrisons webtrac page 6. Sign in as a guest 7. You will be routed to a page that will afford you options to view their trips and activities. Lead Agencies: FMWR/ODR No issues - just wanted to say thanks to the Greater Garmisch Community regarding family support. Representing a small amount of military members I think they do a great job all the way around - Commissary, BX, gas station, TRICARE, Child Youth Services, School Ages Services, Garmisch Elementary-Middle School. Keep up the great work. Our community is often hesitant to bring forward concerns involving parenting, supervision of kids, drinking/alcohol abuse, child abuse or family problems observed, bullying, harassment, etc. We are uncomfortable reporting these types of sensitive issues through usual protocols or POCs (MPâ&#x20AC;&#x2122;s, school personnel, ACS) because, even though those organizations do a good job once involved, anonymity just cannot be guaranteed in a community this small. Eventually people find out/figure out who reported and either retaliation or isolation of the person who reported occurs. So if there is a problem, it seems that either EVERYONE knows or NO ONE knows. Action: The ICE system is a confidential way to report issues that are not an immediate life/health/safety concern. All issues are funneled through the USAG Bavaria Command which is a resource outside of our local community. All organizations will continue to market community ownership to take action for the safety of our community through the proper reporting chains. Lead Agencies: Garrison community

2

CLOSED

CLOSED

CLOSED


BMC-GAP19-14

Education Center (Testing Center/Proctor) Availability

BMC-GAP23-14

Support Services negatively Impacted since becoming Satellite Site for USAG-Bavaria

BMC-GAP24-14

No Family Readiness Group/ Lack of Community Involvement

BMC-GAP25-14

Gym Prices for Fitness Classes

There is not a Testing Center/Proctor available in Garmisch. Those needing to take exams must travel at least 3 hours to another garrison. Action: There is a valid, certified test proctor available through the Education Center; community Librarian is also a certified test proctor. Lead Agencies: Education Center, FMWR The "tenant units" (Marshall Center and NATO School) do not report to Grafenwoehr, but to their own chains of command in DC and Stuttgart, respectively. Reporting &/or disseminating the same information through differing chains is redundant and inefficient. It is also evident that leadership in Grafenwoehr is unfamiliar with the local units' missions and with the local community's needs. Action: Direct communication between Grafenwoehr and Garmisch personnel continues to be a priority through email, VTCâ&#x20AC;&#x2122;s, teleconferences, and site assist visits. This is to ensure Grafenwoehr personnel taking over management of programs, facilities, or other operations or functions in Garmisch are educated of the unique needs and structure of our local community. It is unclear which organization this issue pertains to, therefore further action cannot be taken. Lead Agencies: All programs and organizations There is a slight disconnect between certain families ie; Officer/ Enlisted. Being a small community such as this, we should have no issues getting the word out, soliciting for involvement for all families regardless of Rank/ Status or etc. More community involvement would reduce the price of certain events and activities. Action: Issue includes multiple concerns and no POC was listed to gain clarification on the concerns. Senior Tenant Unit Leaders provide Soldiers and Civilians with current community information and updates. Soldiers and/or Civilians are responsibility for sharing this information with their family. Lead Agencies: Garrison, NATO, ELR, GCMC Prices for classes at the gym $5 per class w hen in comparison to most athletic gyms stateside can add up to be outrageously expensive actually more than w hat it would cost to have a yearly membership at a gold's gym. Our gym doesn't have state of the art equipment, juice bars, certified personal trainers, child care onsite, tow el service, or the hours to compensate for the costs like the franchise Golds' Gym does. These classes at $5 each add up making it difficult to participate in gym activities as much as one would like to. Action: The MFC reintroduced coupon booklets for fitness classes in November 2013. These booklets reduce the $5.00 cost per classes for those who opt to purchase these booklets. Booklets are sold in either 10 or 20 coupon increments. Classes for 10 coupons will be $45.00 (4.50 per class) and classes for 20 coupons will be $80.00 ($4.00 per class). Lead Agencies: FMWR/Gym

3

CLOSED

CLOSED

CLOSED

CLOSED


ODR only offer similar trips, ie; Italy, Wine tasting, Munich Bike...etc and not a variety of trips like other ODRs at other installations ie; Grafenwoehr, Ramstein, Ansbach etc. The prices to attend a Bike tour in Munich or wine tasting event from Garmisch are more expensive than if one paid out of pocket and attended on their own. Pricing may not be able to be adjusted in some cases. Action: ODR began promoting trips available within the three garrisons of USAG Bavaria in January 2014. ODR/Tours always offers price quotes for anyone who expresses interest in transportation services. This option is available to explore transportation services to other garrisons; however, the fee to cover the expenses and the requirement to have a minimum number of customers may price this option out as a feasible range for interested customers. Budgetary guidance requires minimum of 3% profit, for transportation to a sister garrison labor, vehicle, travel expenses would need to be subsidized by the customer fee. Lead Agencies: FMWR/ODR

BMC-GAP26-14

Price of ODR Trips

BMC-GAP30-14

Change in Subway Hours

BMC-GAP31-14

Pay for Local Nationals on American and German Holidays

Civilian Garrison Employees who are Local Nationals receive paid leave on both German and American Holidays. Action: Local National hires alter the hours of their work week to adjust to the American Holiday schedule throughout the year. They do not receive Holiday pay for these days. Lead Agencies: Garrison

BMC-GAP32-14

Housing Office Closure on Thursday afternoons

The Housing office is closed every Thursday afternoon for staff training. This time would be better utilized if staff took this time to visit the Housing area and ensure that projects are being completed. This closure affects everyone who has a housing inquiry and could use the assistance of housing on these afternoons. Action: The Housing Office schedules administrative time on Thursday afternoons although customers can still access the office. Housing will clarify this at the next Town Hall and in upcoming community newsletters. Lead Agencies: DPW/Housing

The Subway on Artillery Kaserne has a breakfast menu, but are not open during breakfast hours. Opening hours are 10-6pm daily but by 10 a.m. most have lunch on the brain certainly not breakfast. Action: Due to the personnel cost involved; Subway cannot extend hours of operation at this time. The breakfast hours for the facility last until 1100; therefore, the breakfast menu will remain as Subway opens at 1000. An alternative for the customer is to go to either the Coffee Shop which offers free WiFi or go to the Express store and purchase microwaveable items from the Snack Avenue menu. Lead Agencies: Exchange

4

CLOSED

CLOSED

CLOSED

CLOSED


BMC-GAP33-14

Online Work Order Submission does not work

Housing residents are unable to submit work orders online, this effects timeliness of work orders being submitted and processed. Action: The online work order submission is functioning. Directions are available through the webpage on how to submit from a home computer. Lead Agencies: DPW/Housing

BMC-GAP35-14

Pave the Bike Path from Housing to the Exchange/Commissary area

BMC-GAP36-14 BMC-GAP37-14

See Issue BMC-GAP-10-14

BMC-GAP38-14

TRICARE Physicals for Students

There is a 1 to 2 foot section of gravel "apron" that should have been covered by asphalt when it was initially made. It is now a safety hazard coming out from the camp ground as it slopes down and is an abrupt change from the paved path and road. Action: The contractor has completed his work on the path and area leading to the shopping area has a finished transition to the road. Lead Agencies: DPW There is no cost of living allowance provided for regular part time employees up to 39 hours a pay period. According to AR-215-3 and AE Pamphlet 690-630, government employees are granted excused absence for several things to include in and out-processing, yet ELR staff are not paid for these actions. Action: EL&R does pay for both in-processing and out-processing of staff. EL&R staff should work with their scheduling manager to ensure hours are documented for the pay period. Lead Agencies: ELR, CPAC TRICARE regulation only grants one physical per every 5 years which does not coincide with CYS Services regulation to participate in programs- requires an annual physical. Action: Children over the age of 11 can be seen for physicals locally at the Mittenwald health clinic free of charge. Medical health facilities on other Garrisons offer the same services. Lead Agencies: TRICARE, FMWR/CYS Services, Mittenwald Health Clinic

BMC-GAP05-14

Availability of Off-Post Housing

EL&R staff are not Paid for InProcessing and Out-Processing

Off-Post Housing options are inadequate; many families have to wait several months to find a house. The current system is not cost-effective due to extended stays in temporary quarters and a hardship on families and their sponsors. Recommendation: Enable Housing to recruit and advertise in the local paper and utilize other means to create local interest in renting to DA Civilians and DOD Military. The Housing Office has concluded the following are barriers to provide more availability of off-post housing: a) personnel shortage lead into fewer listings we can secure and follow up b) funding for advertisement was cancelled (will work on getting it re-established next year)

5

CLOSED

CLOSED

CLOSED CLOSED

CLOSED

Local Action


c) personal specific requirements (e.g. single person looking for 3 BR / 2 BR unit, garage etc) and preferences (e.g. no ground floor, view etc.) lead to longer time searching for right unit d) Housing will marketing the Mission and Purpose of the Housing Office in the Community Newsletter to ensure the community is aware of the resources available to them through the Housing Office. e) Follow-up on Housing status will be provided to the AFAP Program Manager as information becomes available. Lead Agencies: DPW/Housing

BMC-GAP07-14 11-14 16-14 21-14 22-14 27-14 29-14

Closing of the Garmisch Alpental Golf Course

Affects US Military and Civilian Personnel Recommendation: There were both strategic and operational considerations that contributed to the difficult decision to close the Garmisch Alpental Golf Course. The community understands it is in everyone's best interest for a seamless transition of the Alpental Golf Course back to the German government, if and when a closure announcement is made. The process is complex and we will do all we can to expedite it. We are currently working to establish partnerships with regional golf courses for consideration of reasonable greens fees for US ID cardholders living in or visiting the Garmisch area. Lead Agencies: FMWR

BMC-GAP09-14 BMC-GAP11-14 BMC-GAP16-14 BMC-GAP17-14

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

Lack of Soldier Support from USAG-Bavaria- Grafenwoehr

Due to the small size of the resident community, but large geographical area of jurisdiction and responsibility for law enforcement/emergency response to recreational guests and foreign national students (whose population is not counted in law enforcement staffing), Garmisch Military Police are often understaffed to provide 24/7 emergency coverage. This frequently means MP’s work long hours, are unable to take leave, schedule medical appointments- especially if this requires travel to Hohenfels or attend trainings (TDYs but also cannot attend trainings offered locally in Garmisch at EL&R conference, must even come in to work on offduty time to attend mandatory annual trainings) because no backfill is available. Recommendation: A Force Management Study should be conducted in Garmisch. This will assist USAG-Grafenwoehr to support sending soldiers/MP’s to fill temporary gaps in 24/7 coverage when local MP’s need training, leave, or medical

6

Local Action

Local Action


BMC-GAP20-14 28-14

Service Members Clothing and Sales

appointments that require an entire day off to attend or prove that more man-power is needed in our community. Requisitions have been submitted to receive 4 additional soldiers assigned to the Garmisch Military Police Station. This request is currently at the IMCOM level. Updates to the status of this issue will be provided to the AFAP Program Manager as information becomes available. Lead Agencies: HHC, IMCOM AD have to buy, replace, and tailor military clothing and take official photos for their records but cannot do so locally because these services are not available. This results in excessive non-refundable expenses because Soldiers must travel to other garrisons for these services. Recommendation: Due to the small size of our Exchange; keeping uniforms on hand for fittings is not possible. The Exchange Manager is coordinating a date in March 2014 to begin a 'Uniform Fit Clinic' bi-annually to assist soldiers with Military Clothing needs. Lead Agencies: Exchange

BMC-GAP21-14

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

BMC-GAP22-14

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

BMC-GAP27-14

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

Local Action

BMC-GAP28-14

See Issue BMC-GAP-20-14

Service Members Clothing and Sales

BMC-GAP29-14

See Issue BMC-GAP-07-14

Closing of the Garmisch Golf Course

BMC-GAP39-14

One Common Place for Community Marketing- Submitted from Youth AFAP Conference

There are several avenues for marketing community events such as Facebook pages to include the USAG Bavaria Garmisch community, GEMS, ACS, Chapel, Club Beyond, MIS, Youth Center, FMWR and ELR in addition to Garmisch garrison, NATO and GCMC websites, the Community and NATO Newsletters and community information boards. The current method is time consuming for those who are trying to access information or make information available to others. All of these avenues create confusion for what is the best place to acquire information. Recommendation: Have one central location where all community information is posted regardless of organization. Recommended platform is the Garmisch Community Facebook page. ACS Volunteer Program Manager will contact the CYS Services Youth Center to market teen volunteer positions. Teen volunteers can

7

Local Action

Local Action Local Action

Local Action


BMC-GAP01-14

US Retiree Benefits

BMC-GAP03-14

Cost of Army Lodging

BMC-GAP08-14

Tax Relief for Telephone Service in Germany

utilize the Youth Center computer lab as they review community marketing avenues to ensure their information is available on the Garmisch Community Facebook page as well. Lead Agency: CYS Services, ACS Retired Service members on vacation do not have shopping privileges at the Commissary or PX. Recommendation: Issue not prioritized as it does not directly impact life, health or safety of the overall mission. Advertize locally outside Garmisch PX and Commissary to visiting Retirees that they are not authorized to shop in accordance with Army Regulation 550-175 Customs Control in Germany. Include this information on the Retiree Information Board located outside the Commissary. Retiree Benefit Information is currently published on the Edelweiss Frequently Asked Questions page and room information books for visiting retirees. In Army Career Alumni Program (ACAP) Retiree privileges are not normally covered in the retirement brief unless specifically requested. Recommend ACAP create a standard brief for all Military Retirees in regards to OCONUS privileges available after retirement. Lead Agencies: ACAP Cost of Army Lodging is not consistent throughout the Services. Air Force lodging is significantly less than that of Army. Recommendation: The issue was not prioritized; it was not determined to directly affect Life, Health or Safety. Army Lodging charges are determined by Installation and Management Command (IMCOM) at a set rate of 80% of per diem authorized per locale. Lodging for temporary duty (TDY) is reimbursed. Personnel who travel for leisure have alternative lodging options. Lead Agencies: FMWR/Lodging US Forces members who have landline telephone and Internet services and do not receive VAT tax relief as do those utilizing the TKS phone company services. Recommendation: The issue does not directly affect life, health, and safety. Value Added Tax relief is an option for German companies, not a requirement. TKS and tax-relief are available in the Garmisch community, but must be signed for in Grafenwoehr or Stuttgart. The following information is provided to anyone relocating to the Garmisch community: a) The local sponsorship program is under the ACS Relocation Program; all sponsors are certified and understand the importance to providing telephone and internet service information to those they are sponsoring. b) The ACS Newcomerâ&#x20AC;&#x2122;s Brief is available to all personnel (USAG Garmisch, Marshall Center, NATO School Oberammergau and long-term Edelweiss

8

AFAP Conference Not Prioritized

AFAP Conference Not Prioritized

AFAP Conference Not Prioritized


BMC-GAP10-14

There is no cost of living allowance provided for regular part time employees up to 39 hours a pay period.

BMC-GAP15-14

Home of Record for DA Civilians

employees). This brief covers telephone and internet options within the community. c) The ACS Newcomer's packet provides current information on telephone and internet options available for on and off-post residents. This packet is available in paper and electronic copy. c) The Housing Packet for newcomers includes an Information Paper referencing internet and telephone options within the on-post Housing area. Lead Agency: Tenant Units, ACS/Relocation Program Affects non spouse civilian employees w ho support the mission but receive no housing or allowance for housing and are living on the economy. In Garmisch specifically we have a predominately local hire staff, and a very low number of civilian spousal staff. In reality Garmisch is 90% local hires, of which most are in part time positions with no affordable housing provided after Dec. 2013. Recommendation: The low-income housing (Building 269) was a local exception to AR 420-1. Non-Department of Defense civilian personnel employers provide financial and housing referral assistance. a) Per Army Regulation 420-1 paragraph 3-36 all DOD employees (Appropriated Funds and Non-appropriated Funds) and their Family members are eligible to participate in the housing program. These services include Housing Referral; Contract Negotiation; Locate Units; Mediation with the landlords; In- and Out-processing inspections; Verbal translations; and briefings on what to look for on the German economy if you choose to find an accommodation on your own. b) Housing office needs to market these services to the community at least quarterly and expand current housing list to include lowerpriced accommodations regardless of location. Lead Agencies: DPW/Housing Army Civilians who are hired to work overseas are tied to their “home of record” for RAT Travel and Priority Placement purposes. Despite the use of the word “home,” it is strictly determined by where the person was in the US when hired to come work overseas. Recommendation: This issue was not prioritized because all employees must read and sign Department of Defense Form 1617 prior to employment which clearly states in paragraph 2 “When I complete 24 months, the prescribed tour of duty, I will be eligible for return travel and transportation allowances at Government expense for myself, my dependents, or my household effects, to my actual residence at time of appointment stated above….” Also in paragraph 4 of DD Form 1617 it states “I understand and agree that the address shown above is my actual residence at time of appointment and that this address is not subject to later change for personal reasons.” Lead Agencies: CPAC for information on Home of Record Regulations

9

AFAP Conference Not Prioritized

AFAP Conference Not Prioritized


BMC-GAP34-14

Excessive Paperwork for CYS Services Programs

Excessive paperwork makes it difficult for parents signing children up for any program, particularly sports programs. Recommendation: While it may be an inconvenience, this issue was not prioritized because paperwork at CYSS is precautionary for the protection of all the children who use the facilities. The safety and wellness of our children and staff take priority. It is a preventative measure which is also used for childcare facilities off post. Lead Agencies: FMWR/CYS Services

BMC-GAP02-14

LQA/OHA should not be considered when determining CYS Services Fees.

LQA/OHA should not be considered in determining CYS Services fees. Fees should only be determined through taxable income. Recommendation: LQA/OHA should not be considered in determining CYS Services fees. Lead Agencies: CYS Services

Key: Pink- Closed Issues Green- Active Issues Blue- Issues submitted to AFAP Local Conference Yellow- Issues prioritized from AFAP Local Conference

10

AFAP Conference Not Prioritized

AFAP Conference Submitted to Region


2014 gap afap issues