September 2010 • Vol. XIX No. 7
the official newsletter of the pcma capital chapter Resources for International Meetings—Where to Start Attending a meeting in an exotic, international destination has certain appeal when the planning is for oneself, but when planning for others, especially for the first time, it’s imperative to get help from the experts. Although The Chatter is 12 pages, there’s no way we can cover everything you need to know regarding planning meetings internationally as each country, maybe even on the same continent, can put a twist on your business arrangements. Therefore, the approach taken to help you prepare is to provide you with the basic set of resources to provide some direction and guidance. Most U.S. based meeting planners are familiar with sales and services offered by convention and visitor bureaus. Guess what? They don’t all work the same way. And, they don’t exist in every country. Take a moment to research what type of complimentary assistance is provided through the local tourist board. Even with years of professional planning under one’s belt, be humble and heed this key takeaway—work with a local business partner and contract a customs broker. “Better safe than sorry” may be a cliché, but also one that could prevent limitless financial loss, pain and suffering, lawsuits or even your job. In choosing a local business partner, naturally references come into mind. But what about finding out about the business backbone? How long has it been in business? As suppliers do credit checks on associations, associations have the same right to verify financial references. The fly-by-night vendors exist everywhere. Also, check that business licenses are up-to-date with the country’s requirements. What about international insurance? Involving the risk management team is a good way to reduce risk to the association and its attendees on many different levels. A fantastic site visit is expected, but will that fluent sales person outsource the entire event to a non-English speaking company? Don’t sign any agreements or contracts until thorough reference checks have been completed by reputable meeting planners.
Customs brokers manage your information to ensure that goods meet Customs’ requirements, allow importers to clear goods safely, securely and quickly through Customs, review that duties and taxes are applied appropriately, and present documentation in a streamlined manner. Once materials arrive in the selected country, a freight forwarder will handle the smooth transition of your goods to their final destination. Good starting points are the International Federation of Customs Brokers Association (www.ifcba.org) and the International Federation of Freight Forwarders Association (www.fiata.com). Back in June 2008, Eli Gorin, CMP, of gMeetings Inc., submitted his Top Ten Tips for Meeting Outside the U.S. It’s a great list to read and heed for getting started so take some time to absorb them at http://meetingsnet.com/international/ meetings_know_go/. •
by Lisa Kidder, CMP, CASE, Director of Sales, Austin Convention Center The PCMA Capital Chapter is where “You Belong”! Mission: The Capital Chapter of the Professional Convention Management Association (PCMA) delivers breakthrough education, encourages involvement in community-based service programs, and promotes the value of professional convention and meeting management at the local level.
President Cecilia Bell InterContinental Hotels Group 202.536.4350 email@example.com President-Elect Hunter Clemens, CMP Meetings Management Group 703.610.0262 firstname.lastname@example.org Treasurer Joy E. Womack, CMP Experient 330.486.9222 email@example.com Secretary Kirsten Olean, CMP Association of American Medical Colleges 202.828.0479 firstname.lastname@example.org Immediate Past President Nancy DeBrosse Experient 330.486.9204 email@example.com
Directors Vicki Johnson, CMP, Vicki Johnson & Associates 703.532.3166; firstname.lastname@example.org Mary Gallagher, CMP, San Francisco CVB 202.466.4400; email@example.com Melissa Riley, Destination DC 202.789.7041; firstname.lastname@example.org Ellen Shortill, Courtesy Associates 202.367.2362; email@example.com Annette Suriani, CMP, Meetings Management Group 703.610.0223; firstname.lastname@example.org Rebecca Waxler-Ramsey, Visit Charlotte 704.331.2731; email@example.com
Committee Chairs Communications Lisa Kidder, CASE, CMP, Austin Convention Center 512.404.4244; firstname.lastname@example.org Wendy Sahli, American Society of Plant Biologists 301.251.0560 x123; email@example.com Community Services Dori Jensen, Vancouver Convention & Visitors Bureau 301.843.1392; firstname.lastname@example.org Meredith Parkins, Hawaii Visitors & Convention Bureau 703.625.0163; email@example.com Emerging Professionals Diane Kovats, CMP, American Association for Immunology 301.634.7178; firstname.lastname@example.org Allene David, Direct Selling Association 202.452.8866; email@example.com Marketing Christine M. Klein, CMP, Womenâ€™s Dermatologic Society 571.527.3115 x127; firstname.lastname@example.org Karin Soyster, CMP, CAE, American Bakers Association 202.789.0300 x118; email@example.com Membership Carrie Harris, CMP, Atlantic City CVA 202.872.8030; firstname.lastname@example.org Kristen Roget, CMP, Experient 703.525.8333; email@example.com Professional Development Kathleen McAdams, LA Inc. 703.645.0035; firstname.lastname@example.org Kim Struble, CMP, National Association of Counties 202.942.4288; email@example.com Sponsorship Dawn Eagleton, Tourism Toronto 410.895.0409; firstname.lastname@example.org Andy Falter, Walt Disney World Swan and Dolphin Resort 203.797.9559; email@example.com Chapter Leadership Council Emily A. Rademacher, CMP, Nuclear Energy Institute 202.739.8028; firstname.lastname@example.org Desiree Bryant, CMP, Renal Physicians Association 301.468.3515 x12; email@example.com Chapter Liaison to PCMA National Board of Directors Jack Chiasson, CMP, CAE, Independent Life Brokerage Agencies 703.383.3066; firstname.lastname@example.org
Message from the Board Vicki Johnson, CMP, Capital Chapter Director
I have to imagine that each of us at some point in our careers has sat back and wondered how we gained all the knowledge we have about planning a meeting. Then, instantaneously we are humbled by the fact that planning an international program is unfamiliar territory. Now that global business and networking has become such an important part of everyday life, international meetings may hold special promise for your association or clients. Where do we begin? In an age where a countless number of resources are available to us with a simple keystroke, it still remains a mystery to many of us as to how to select an international site or navigate the different local customs and guidelines. We are all a bit spoiled when we confirm our future meetings within the U.S. With a full contingent of CVB representatives and National Sales Representatives in our own backyard, we are armed with resources that offer us quick answers to our questions and guide us throughout the planning process. Even after we have selected a destination and venue, we are comforted with the knowledge that, for the most part, the contractual agreements with hotels, convention centers and suppliers will be familiar to us. Any time during the planning process, we have only to attend a PCMA Chapter Happy Hour or go on-line to get good advice or assistance from our peers and colleagues. That may not be the case when your organization begins to think about becoming more global and is preparing to take their meetings beyond our borders. Where to begin? What obstacles will we experience along the way, and what details have we overlooked asking? This issue may be your ticket to success! The PCMA Capital Chapter has many members that represent international destinations, as well as planners that once experienced the challenges and questions you are now facing. Our contributing authors have graciously shared their expertise and offered resources to get you started. You will have access to their personal experiences, what they learned along the way and options for unique international venues. No longer will this be a daunting task for you or your organization. So the next time you attend a Capital Chapter educational event or social gathering, reach out to other members and ask what experience and knowledge we may have in planning international meetings. I think you will be surprised by just how many of our members would be happy to be a resource to you. â€˘
Unique Venue in Europe: A Real-Life Experience with the Unexpected Planning an international meeting is always an adventure. Though I have organized events across Europe and Asia, a 2008 convention in Florence, Italy tops the list of unique venues. The 2,400-person meeting took place in a Renaissance period fort! The Fortezza da Basso was constructed in 1535 and was the property of the Italian military for four centuries. (To put that in perspective, this was 50 years before the first English settlement at Roanoke, NC.) The grounds consist of nearly a dozen buildings set inside a half-mile wide courtyard. Delegates enter the facility through a 30-foot-high wooden door and six-foot thick walls that are straight out of a storybook. Most of our sessions took place in the “Modern Building,” a three-story facility that was an empty shell inside. Walking through the door of the space was like walking into an abandoned warehouse – there were four walls, but nothing else. To transform the facility into a working meeting space, the center brought in a construction crew and built temporary rooms to our specifications. Though it sounds like a dream to be able to build your perfect convention center, having no constraints was an unexpected burden on our group because the volunteers had to spend time developing blueprints when they would normally be focusing on program development. Floor plans must be painstakingly reviewed for the tiniest detail, from the direction of door openings to the placement of electrical sockets. Though the construction planning was an unexpected learning experience, the Italian staff and hosts were extremely gracious and concerned with our satisfaction. The meeting was extremely successful, and it was a treat to be in such a beautiful location. And next time I’ll know to ask, “Will walls be included when our convention arrives?” •
by Janeé Pelletier, M.B.A., CMP, Vice President, Conference & Logistics Consultants, Inc.
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The Reins in Africa
What do Windhoek, Maputo, Kampala, Arusha, and Kigali have in common? They are all cities in Africa and planning a meeting in each one of these destinations presents an unprecedented set of challenges. Here are some key points to consider when planning a meeting in Africa:
I remember living in Japan and having a friend who was vegan. He said he only ate white rice because most of the time people just didn’t understand his dietary restrictions. For example, they would give him miso soup, which is made with fish stock. Likewise when I lived in Korea, I had a friend who was vegetarian. I explained carefully what she could and couldn’t eat and the waitress nodded and assured us and came back with a dish for my friend. When she looked at it, my friend said “Oh—What is this?” pointing to what looked conspicuously like meat and the waitress replied “It’s meat, but it’s just a little bit—for flavor”. Even in countries where language is not a barrier nutritional preferences can cause confusion. I had an uncle in Ireland who could not understand why I was eating margarine instead of butter and said “The size of ya, sure you should have lashings of butter on your toast for the pure love of it!”
You will: Sit back, relax and soak in the glory of a successful meeting www.mmgevents.com email@example.com 703.610.0262
Some Thoughts on International Dietary Restrictions
• Relationships are worth more than your contract. Building good relationships with suppliers always helps more in-country than the most detailed contract. It is important to have at least a basic understanding of the local culture. Knowing key words or phrases in the local language goes a long way to building relationships. • Yes can mean no, maybe, and sometimes yes. Understanding the culture helps you pick up on subtle indicators to determine what “yes” really means. • A picture is worth a thousand words. If you suspect your vendor doesn’t understand what you need, send a detailed photo or diagram of a poster board in advance. • Cash is king. This includes everything from supplier payments to attendee spending. It is not uncommon for ATMs to be out of money or not operable. In addition, credit card payments are complicated in most African countries, so it is essential to know standard business challenges associated with local credit card payments. • Be local. Help attendees appreciate the local culture by incorporating local food and beverage into the menu. Make sure to sample, but most food and beverage options in these countries are different and delicious! • Support the local economy. Consider printing your program in-country. Trust me—you won’t want to rely on shipping. But if you must ship, it is essential that you
Janeé Pelletier had some unexpected surprises two years ago when she had a meeting in Florence, Italy. Nearly everything on the menu had pork products in them, even items that were labeled as vegetarian and vegetable dishes. She first assured her hosts that the products were delicious and then worked hard to make them understand that some of her attendees could not eat any meat—even prosciutto! Planners at Courtesy Associates found that in one country they had to increase their budget to include bottled water throughout the day since the tap water was not recommended. They also had to be careful with fruits and vegetables washed in tap water and the ice cubes. In case they forgot and drank iced tea, they had a bottle of Pepto Bismol in their supply kits. To learn more about international dietary restrictions, go to www.etiquetteinternational.com/Articles/TableOfferings. aspx. The information may surprise you! •
by Anita Cerana National Convention Sales Manager, St. Louis CVC know and trust your in-country shipping broker. • Expect the unexpected. Each country will provide unique challenges and solutions. Do not assume that because something did or didn’t work in one country that it will be the same for the next. Establishing in-country relationships and being flexible are two of the most important factors in planning successful African meetings. With help from your DMC and other partners, your African meeting will be unforgettable for all of the right reasons. •
by Lauren Deaton, CMP, Senior Meeting and Event Manager, Courtesy Associates
Advice on Meeting in Japan Use the resources that the convention bureaus of Japan’s 51 convention cities offer. Each has a variety of services and assistance on their menu, such as helping you find the right site for your meeting and a unique reception venue. I also suggest that a meeting planner shouldn’t hesitate to include a PCO in meeting planning if complex logistics are involved. They can also function as a liaison between you and your Japanese affiliates while bridging the time zone difference. Japanese couples usually marry in a hotel, and while this tradition is not as adhered to as a couple of decades ago, hotels can be very busy with weddings especially on weekends, so banquet/meeting rooms are usually booked a couple of years ahead for the occasion. Every day of each month has a superstitious meaning attached to it in Japan. If your schedule allows it, try to avoid taian (luckiest days) because there is a large chance that meeting rooms could be booked with weddings, especially when they fall on the weekend. You may be surprised to know that luxury hotels in Tokyo cost less than $200 for a sleeping room. Hotels in Japan charge rental fees for meeting rooms, but thanks to the inexpensive sleeping rooms, you will get great value while experiencing Japanese hospitality and perfectionism. Also, renting meeting space outside the hotel can be another way to go for budget conscious meetings. Such meeting spaces can be connected to the hotel by a corridor or courtyard. In October 2010, Haneda Airport will open to more international flights. Haneda is located in downtown Tokyo, so connecting to other cities using bullet trains and domestic flights will be much easier. The world famous bullet train, which takes only 2½ hours to travel between Tokyo and Kyoto, runs all over Japan. Japan’s local cities also have amazing charm and attractions. Each city is different, including different dialects, cuisine, and sites to see. In addition, costs to run a meeting tend to be lower in smaller cities than in large cities. Japan is a popular destination among other Asian countries, and a meeting in Japan attracts attendees from other Asian destinations. Because Japan enjoys a large volume of visitors from China, the Japanese government has relaxed visa requirements for Chinese citizens for leisure travel. This in itself indicates just how popular Japan is in the region. • 3:34Convention PM Page Manager, 2 by Miki5/29/07 Motegi-Hall, Japan National Tourism Organization - New York Office
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Meeting in Mexico The incredible learning experience to plan a meeting in Mexico is invaluable. Resorts can be U.S. friendly; planning within a remote city such as Merida is much different. Negotiate in person! You cannot negotiate via email or phone. For example, our contracts were written two years prior but with a new governor elected, they were null and void. We had to return to re-negotiate in person. Strong arm tactics will bring any negotiation to a halt. We met with the U.S. consulate in Merida and arranged negotiations with a local destination business partner to act on our behalf. The consulate helped encourage good will and our business partner provided the location with confidence and trust. Contracts may not be enforced legally so go in with the understanding you need your U.S. consulate as backup. Start your meeting by going in at least a week or two earlier to review and re-negotiate contracts once again with each location prior to the start of your meeting. Yes, corruption does exist so go with your best instinct and deal with issues tactfully. Hire a well-established customs broker and know your rules. In Mexico, clothing and medical supplies (even bandages) can be retained. Understand that just because it arrives doesn’t mean it will return. I can’t stress enough to take the extra effort to get your giveaways, bags, and printed materials done within the country using a business partner. It eliminates the import and gives back to the local community. Allow attendees to pay in local currency. Revenue collected at the meeting can be directly applied to your bills. Most vendors required us to do any billing through our local business partner rather than pay directly. Cash is extremely important for payment so be prepared to wire your business partner what you will need on site. Overall, respect the local culture. I planned coffee breaks earlier to compensate for slower response, learned they liked to hand pour coffee so I added more servers, enjoyed their high commitment to service and overlooked minute quality issues. I found that small tips go a LONG way, and finally absorbed the Mexican culture! •
by Wendy Sahli, Manager of Meetings, Marketing & Web Services, American Society of Plant Biologists
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Supplier Member Spotlight Planner Member Spotlight Michelle Morgan Nevitt, Director of Regional Sales, Kim Struble, CMP, Director, Conferences and Meetings, National Association of Counties Palm Springs Desert Resort Communities CVA
Newlywed Michelle Morgan Nevitt has worked in the hospitality industry for 12 years and has been a member of PCMA since 2005. She is currently the Director of Regional Sales for Palm Springs Desert Resort Communities CVA. She joined PCMA because she felt it was a great organization and she wanted to be a part of it. It has been one of the best decisions she’s made for her career. “Through PCMA I have forged many new business relationships and friendships.” Michelle loves what she does and enjoys connecting with people and providing exceptional customer service. Her advice to anyone interested in working for a destination is “to love the city you represent. The first time I visited Palm Springs, I was in awe, and I wanted to move there!”
Michelle works hard and loves her job, but her real passion is animal rescue. One of her greatest joys is volunteer work. She says, “The rewards are endless and it helps to give me a grounded perspective on life.” She worked as a volunteer rescuing dogs for many years and has two of her own. In her free time she enjoys hiking with her dogs and spending time with family and friends. •
by Desiree Bryant, CMP, Director of Meetings, Renal Physicians Association
For those of you who don’t know Kim, you should make it a point to meet her. She’s a multifaceted, funny, intelligent, professional, and a loyal friend. I am fortunate to have the opportunity to work with her on the Capital Chapter Professional Development Committee where she is currently the co-Chair getting ready to assume the role of Chair.
Originally from Waukegan, IL, Kim graduated from the University of Maryland, College Park with a degree in Music Performance. She also attended the Pre-College Division at Juilliard School of Music during her senior year of high school. When Kim’s not working, she enjoys cooking and gardening and of course spending time with her best friend and coworker, her husband of three years. So what does a busy planner do with her free time? For Kim, it’s helping her stepdaughter prepare for a fall wedding and enjoying her two adorable, loving cats, Izzy and Tornado. If her schedule would permit it, she’d also have a dog. Family is important to Kim and this year, she and her husband will be visiting Kim’s sister in Michigan relaxing by the water, reading and enjoying nature. Maybe she’ll get to finish the book she’s currently reading, The Story of Edgar Sawtelle or catch a few reruns of Law and Order on TNT. I asked Kim to sum up who she is in one sentence. Many people would begin by saying something about their profession but Kim’s response was: “I am my husband’s partner in life, a professional executive, a lover of animals, good food and amazing wine.” You know something? She is. •
Tamela Blalock, CMP to National Sales Manager, Team San Jose Ronnie Burt to Vice President of Convention Sales and Services, Destination DC Sara Haywood, CMP to Associate Director of Education, APIC—Association for Professionals in Infection Control and Epidemiology, Inc. Robyn Hulvey, CMP to Senior Meetings Manager, Henry Jackson Foundation for the Advancement of Military Medicine, Inc. Wanda Jackson Lewis to Regional Manager, Tourisme Montréal
Community Service Snapshot: Ronald McDonald House dinner was prepared and served to 20 residents at the Falls Church facility. Pictured here are PCMA Members Bea Lewis, Shannon Burke, Brooke Hirsch and Mary Gallagher along with some friends (Dorothy, Rebecca and Ronald).
members on the move
by Annette M. Suriani, CMP, Director of Meetings, Meetings Management Group
Crossing the Canadian Border Planning a meeting, no matter where, comes with its own set of challenges pertinent to the city, region, state, or country in which the meeting is going to be held. American Association of Blood Banks (AABB) hosted its annual meeting in Montréal, Canada in 2008. This was our first foray into international territory, and we were intimidated. What did we know about RX&D guidelines, taxes, shipping, customs and exchange rates? But we did our research, and made it through. We returned enriched from the knowledge we gained and felt secure that the next time would be easier. There are many things to consider when deciding to meet internationally, and a few come to mind that bear notice. • Contracts – Carefully review the language in your contract with your hotel sales partners to ensure that you both interpret the meaning of the language in the same way. Standard contract language is not the same in Canada. • Shipping – Keep in mind meeting materials must be shipped at least a month earlier than usual. All shipments are held at the border until they go through the customs process. • Textiles – Textiles including meeting programs, bags, and t-shirts cannot be shipped back to the states. Order enough only to provide for registered attendees and anticipated on-site registration with little overage. • Customs broker – To ensure the shipment crosses the border without any problems or hold-ups, most people use the services of a customs broker. Though not mandatory, they are helpful and are thoroughly versed in customs law and intricacies of customs. For the attendees it was a great destination. Our international presence grew overall, and we attracted more international exhibiting companies. From the production side, it may be challenging. Many of our exhibitors and sponsors were pharmaceutical and/or medical device companies so we had to learn about with the RX&D guidelines. Shipping is more expensive. The exchange rate required me to do six separate preliminary budgets based on positive and negative exchange rates. Convention center processes are also different. For example, instead of working with your CSM on-site, you work with Daily Services Manager who may not be as informed about the logistics of the meeting. It can be very daunting and overwhelming but planning well and doing your research is key. Having gone through this process once, I’m confident that the next time will be a breeze. •
by Shelley Cohen Renn, Director of Meetings and Programs, AABB
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Before you venture overseas or into our neighboring countries, it is crucial to make sure you are communicating appropriately.
Macy’s and the PCMA Capital Chapter are teaming up to support local efforts to prevent and eliminate homelessness among women. Join us on October 16, 2010 for Macy’s Shop for a Cause. This special one-day shopping event is a great way to give back to your community and make a difference in the lives of others.
Union of International Don’t Be Fashionably Late… Save Associations’ Top 10 Places to Meet the Date and Shop for a Cause! 1. United States 2. Singapore: Business cards are exchanged upon being introduced. Exchange business cards with both hands after you are introduced.
3. France: Use last names and appropriate titles until specifically invited by your French host or colleagues to use first names. First names are used only for close friends and family. 4. Germany: Rank is very important in business. Never set up a meeting for a lower ranked company employee to meet with a higher ranked person.
6. Belgium: It is considered impolite to snap your fingers. Back slapping is considered offensive.
To purchase tickets for you and your friends, please contact Ada Phillips, CMP, via e-mail at email@example.com, or by phone at 703.562.0090; or Regina Rink, CASE, rrink@ alhi.com, at 202.887.7025. Members of the Community Service Committee will also be selling tickets at upcoming chapter events. •
7. Netherlands: It is considered impolite to shout a greeting. Wave if greeting someone from a distance.
by Ada Mara Phillips, CMP, Association of Government Accountants
5. Japan: A handshake is appropriate upon meeting. The Japanese handshake is limp and with little or no eye contact.
8. Austria: Do not discuss business during a meal unless your host initiates the conversation. 9. Italy: Pragmatism and talent for improvisation are considered keys to success. Protocol, rules and organization are often ignored. 10. Spain: The organizational chart is social, not functional. The third or fourth level down may be more powerful than those at the top.
Tips for every country can be obtained from www.ediplomat. com/np/cultural_etiquette/cultural_etiquette.htm
We are one of several groups participating in the sale of $5 tickets. We’ll retain all of the proceeds and donate them to the Capital Chapter’s Charity of the Year, N Street Village. Your shopping pass entitles you to 20% savings on regular, sale and clearance items in most departments; 10% discount on furniture, mattresses and rugs; 25% savings on a single item; and the chance to win a $500 gift card. No time? No worries… You’re still eligible for the discounts when you shop online!
Additional Etiquette Resources: • PCMA: www.pcma.org/Resources/Meeting_Management_ Resources/International_Meeting_Planning.htm • Union of International Associations: www.uia.be • International Congress and Convention Association: www. iccaworld.com • IACC: www.iacconline.org • Connected International Meeting Professionals Association: www.cimpa.org • Associations Meeting International: www.meetpie.com •
by Lynn R. Whitehead, CMP, Director, National Accounts, San Diego Convention Center Corporation
The Hotel Industry: Issues Under the Surface Fall has officially set in, and things are back in full swing in the District. To kick off the season, the Professional Development Committee will be holding a planner only forum on October 6, 2010 entitled, “The Hotel Industry: Issues Under the Surface.” Sponsored by Woolly Mammoth Theatre Company and Geppetto Catering, the forum will be held from 11:30 am2:00 pm at the theatre in Washington, D.C. It will feature a panel of experts including Jonathan T. Howe, Founding Partner and President at Howe & Hutton, Ltd., and James M. Goldberg, Principal at Goldberg and Associates, PLLC. The panel will share their expertise on the current state of the hotel industry, in light of today’s tumultuous economy. They will examine the following key issues: the impact of a down economy on the hotel industry, the “owner/operator” struggle and it’s affects on customers (ie planners) in instances of attrition, cancellation, etc, and how to negotiate and structure contracts to protect your meeting in the current environment. For more information on the program and details on how to register, visit www.pcma.org/dc. •
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• “My favorite place to people watch is at the Virginia Commuter lot better known as the slug line. Riders line up to catch a free ride into D.C. with perfect strangers. Imagine getting into the car with a total stranger every day. With the increasing cost of gasoline, the lines are getting longer and longer.”
-Danita Young, Program Manager, American Association of State Colleges and Universities • “My favorite place to people watch is the National Harbor. You can see kids climbing all over The Awakening, couples sharing Ben & Jerry’s or sipping wine outside the Pier House, camera laden tourists, weddings, boat owners taking care of their pride and joys, motorcyclists crusin’ the drag, and church congregations eating at Foster’s Clam Bake.”
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• “The boardwalks at Ocean City, MD and Rehoboth Beach, DE are my favorite places to people watch. Both provide hours of entertainment watching all types of people. I like to pick out the pairs of people that dress alike as a competition with my family.”
-Jody Hayden, President, Insignia LLC Kudos to San Francisco - Voted “#1 U.S. City to Visit” by Condé Nast Traveler readers for the 17th year in a row
Kudos to Kirsten Olean, CMP, American Association of Medical Colleges, who received the IOM designation (Institute for Organization Management) from the U.S. Chamber of Commerce.
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10/06 Planner Forum: Hotel Industry Issues Under the Surface 12:00 pm - 2:00 pm Woolly Mammoth Theatre Company 10/21 Networking Happy Hour & Master Series 2:30 pm - 5:00 pm—Master Series “Associations and Meetings of the Future: A Look Ahead to 2020” 5:00 pm - 7:00 pm—Happy Hour Renaissance Washington DC Hotel
Submit your “kudos” and “members on the move” to Lisa Kidder at firstname.lastname@example.org and we will add it here in The Chatter.
Capital Chapter of PCMA 3337 Duke Street Alexandria, VA 22314-5219 Chatter Info... The Chatter is published by the PCMA Capital Chapter Attn: Bea Tijerina, Manager 3337 Duke Street, Alexandria, VA 22314-5219 Phone: 703.370.7436 x401, Fax: 703.342.4311 Email: email@example.com Issue Editors... Allie Chamberlain, CMP Capitol Planning Wendy Sahli American Society of Plant Biologists Production Editors... Kari King National Defense Industrial Association 703.247.2588 firstname.lastname@example.org Shannon Burke, CMP National Assn. for College Admission Counseling 703.299.6813 email@example.com Simplicity.ai 5/14/2010 2:14:19 PM
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