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Riley Hotel Group A Decade of Leadership

Our Story


t Riley Hotel Group, we orchestrate leadership like no one else. From our founding in 2003, we devoted ourselves to the ideal of leadership from within, Leadership by example. Our collective experience in hotel management taught us that great results were only achievable if all of our coworkers were united in a solitary effort of providing the highest level of guest satisfaction, grounded in a work environment that rewarded employees for outstanding performance. We hired team members who embodied an attitude of attainment. We recognized that skills were teachable, but attitude innate. Today, Riley Hotel Group owns and operates numerous hotels throughout the United States and the Caribbean‌ from specialty boutique properties, to luxury resorts, to limited service hotels catering to the business traveler. We continually redefine service levels and rank within the top percentile among the brands we manage. With over 1200 currently-managed rooms and an additional 800 in development, Riley and has the critical mass and expertise to manage hotel properties of any size, focusing on personnel and market position as well as being an over-all cost effective organization. This has placed us within the Top 100 Hotel Management companies in the United States 3 years running. But most important, we continue to build our business one hotel at a time‌one guest at a time.

Our Services…


ecause we are hotel developers and owners as well as managers, we offer a breadth and scope of services virtually unrivaled in the industry, including: • Property construction and construction management • Property renovation, repurposing and revitalization • Comprehensive design services • Branding and property I D • Turnaround and interim management • Long-term, all-inclusive management services So regardless of your hotel management needs or requirements, we’re confident that Riley Hotel Group can provide the solutions AND the leadership to surpass your expectations.

Our Branding…


iley brands their hotels with well recognized industry “flags”, or under their current 3 proprietary brands. Always mindful that in this day and age of internet shopping for, and booking of hotel rooms and stays, branding is but one element in the sales and marketing stratagem. Whether a guest chooses to stay at one of our Luxury or Value-branded hotels, SERVICE becomes the key deliverable that not only creates a satisfactory experience, but customer loyalty in the long run as well. Always mindful that industry data and experts suggest that for every room booked through an online search engine such as Expedia or Orbitz, 10 rooms are booked through the individual hotel brand website, we maintain websites with cutting-edge design and technology to help maximize our bookings, reservations and occupancy. At Riley, we refuse to rest on a brand. We are committed to providing our guests with outstanding service, superb facilities, excellent amenities, competitive pricing and GREAT value. As Peter Yesawich, Chairman and CEO of Ypartnership, so aptly put it “Brand will always be important. The key question is the relative importance compared to some of the other attributes of selection. “ Our third party brands include: • Baymont Suites • Hilton Garden Inn • Hampton Inn • Staybridge Suites • Comfort Inn • Holiday Inn Express & Suites Our current Proprietary Brands Include: • Riley Hotels and Resorts • Random Haus Hotels and Resorts • Cherry Tree Inn & Suites • Pronghorn Inn & Suites

Our People...


t’s not experience that ensures success. It’s attitude. And at Riley Hotel Group, we don’t just talk about a customer focus…we embody it. We empower our people to make decisions that positively impact our guests’ experience, to be able to influence the organization and its success. And at Riley, that empowerment reveals itself in the dedication of our staff and the smiles on their faces. We don’t just value our associates, we treat them like family. From executive management to frontline staff, we all take pride in not just a job well done, but rather a flawless execution of our duties. We invite you to experience the difference our people can make.

Our Properties...


ur high standards and proven management results provide the ultimate in both employee, and client satisfaction. Riley is uniquely positioned to provide top-tier Hospitality Management services for our select properties. Our unwavering dedication to the highest standard of quality and service are the cornerstone for our property management and provide an unparalleled guest experience. From Ohio to Wyoming, The Blue Ridge Mountains to Palm Springs California, The Amish Country to the Caribbean, Riley is there providing exceptional oversight and operational expertise. Whether we build it ourselves or manage your creation, our commitment to provide a guest environment that keeps customers returning time and time again, and garnish accolades from clientele and owners is our passion.

Our Flagships...


hile we take great pride in ALL of our properties, we revel in our flagship properties. From the pristine shores of Lake Michigan to the Hollywood playground of Palm Springs, we offer a distinct class of properties for the discriminating traveler; properties that exceed expectations and create the most memorable travel experience possible. And properties that keep calling our guests back, season after season. They include: • • • •

Cherry Tree Inn and Suites Random House Palm Springs 700 Beta Conference Center Berlin Grande

Our Partners...


t Riley Hotel Group, the Whole is definitely greater than the Sum of our partners. We’ve aligned ourselves with like-minded companies dedicated to not only their success, but yours. This outstanding combination of talent allows us to not offer all the ancillary services so vital to our comprehensive offerings, but control the process so we can assure the outcome. Our partners include: Pride One Construction - An innovative developer that is backed with a broad pool of talent, experience, and resources. The company’s quality craftsmanship and exemplary customer service ensures perfection at every phase of the development process. Riley Design Group - From inspiration to installation, the Riley Design Group is experienced in all aspects of design, sourcing, manufacture and installation. With experienced specialists in space planning, furniture design, product sourcing, custom manufacturing, shipping, and installation, there is no better partner for your project than the Riley Design Group. FG Worldwide - FG Worldwide is a vertically integrated real estate and development company specializing in the sales, marketing, and management of highend international and domestic shared ownership (Fractional/Private Residence Club) hotel and resort projects.

Our Accolades...


iley Hotel Group isn’t just appreciated by our guests. We recognized and appreciated by industry and brand leaders as well. We’re humbled by such honors, but recognize that they’re just one more indication that we are performing as we should. Our accolades include: • • • • • •

Top Owners and Operators, 2011 Top 100 Hotel Management Companies 2010 Top 100 Hotel Management Companies 2011 Top 100 Hotel Management Companies 2012 Lighthouse Award recipient Numerous financial and customer service awards under the brands we operate

Our Promise...


t Riley Hotel Group, we are entirely committed to one outcome…your success. So regardless of your hotel management needs or requirements, we’re confident that Riley Hotel Group can provide the solutions AND the leadership to surpass your expectations. For more information, contact us at: 330.590.8041 or visit today. Because at Riley Hotel Group, leadership isn’t just a commitment, it’s a way of life.

Riley Hotel Group 387 Medina Road Suite 400 Medina, Ohio 44256 Phone: 330.590.8040 Fax: 330.590.8070 Email:

Rhg full corporate brochure 8 14 2013  

Riley Hotel Group Brochure

Rhg full corporate brochure 8 14 2013  

Riley Hotel Group Brochure