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Looking for a Venue? PAVO Conference & Meeting Facilities PAVO has a Large Conference Room which can be split into two rooms. There is also a Meeting Room which seats 12 boardroom style

The PAVO Building is fully accessible

FREE Internet access FREE digital overhead projectors FREE Car Parking Refreshments and Menu available on request Discounted rates for Third Sector Organisations. Further discounts for PAVO members

To book, please contact us: Unit 30 Ddole Road Enterprise Park, Llandrindod Wells, Powys LD1 6DF Ff么n / Phone: 01597 822191 Ebost / Email : reception@pavo.org.uk

Website: www.pavo.org.uk Supporting Organisations; Improving Lives

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Contents How to organise and run your AGM

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Monitoring and evaluating your organisation

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Taking minutes

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How to incorporate

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Governing your organisation

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Chairing skills

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Being a trustee

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Staff Recruitment, Selection & Induction

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Techniques for managing conflict

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Staff development in your organisation

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Introduction to volunteering

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Preparing for volunteers

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Volunteer recruitment, selection and induction

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Getting the best from your volunteers

Page 11

Accounting basics

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An introduction to quality assurance systems

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Skills to participate

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Working together for service delivery

Page 13

Introduction to campaigning

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Demystifying Commissioning

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An introduction to sustainable funding

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Business and strategic planning

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Grants – fit for funding

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An introduction to tendering

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Trading

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Loan finance

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Making assets work

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Community fundraising

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Individual giving

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Internet fundraising

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Planning and writing successful funding bids

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Working with outcomes

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Preparing a sustainable funding strategy

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Managing Risk

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Staff Supervision and Appraisal

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Working with the Media

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Making the Most of Your Website and the internet

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Gift Aid registration

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Getting Fit for Fundraising

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An Introduction to Payroll Giving

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Running a successful capital appeal

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Introduction to trust fundraising

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Introduction to Windows 7, 8, 8.1 or 10

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Introduction to Android tablets

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Microsoft Word (versions 03 – 13)

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Microsoft Excel (version 03 – 13) - Beginner

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Microsoft Excel (version 03 – 13) - Intermediate

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Microsoft PowerPoint (version 03 – 13)

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Saving and editing digital images

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The Internet and all that stuff

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Joomla: Web Site Content Management System Administration

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Joomla: Web site Content Management System Editing

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Self Support Skills for Managers

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An Introduction to Listening Skills

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Powys Transport Training Agency (PTTA)

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Course Pricing

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PAVO Services

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How to Organise and Run Your AGM Aims To enable participants to understand the purpose, rules and requirements of holding an effective Annual General Meeting Content An Annual General Meeting (AGM) is a formal meeting held once a year and is a legal requirement for those voluntary organisations that have company status. This meeting is also a great opportunity for you to communicate with volunteers, members, staff, funders and other key stakeholders about your key successes. This course will provide you with the formal information relating to how to structure your AGM so that you can get the most out of this annual opportunity to showcase your organisation’s achievements. Learning outcomes By the end of the session, participants will: 

understand the annual cycle of governance

understand the requirements for financial accounting and audit

understand how to organise and run an AGM

Who this course is for Trustees, board members, committee members and staff of voluntary organisations in Wales

Monitoring and Evaluating Your Organisation Aims To enable participants to understand the purpose and application of monitoring and evaluation systems Content The session will look at why organisations need to monitor and evaluate their work, who needs this information and how to put an evaluation framework in place which will help you report on your organisation’s achievements. Learning outcomes By the end of the session, participants will understand:  what can be measured  the different methods of measurement  how to design a simple monitoring and evaluation system Who is this course for; For organisations or community groups who want to develop monitoring and evaluation systems.

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Taking Minutes Aims To provide participants with the skills and confidence to take accurate, and effective minutes Content Holding meetings is the most common way we have for starting and developing work plans within our organisations, but given the amount of time we spend of meetings, they need to be run effectively and efficiently. This training course will take you through the basics of good meeting planning and management, from setting agendas to taking accurate minutes. Learning outcomes By the end of the session, participants should:    

understand why meetings are needed, what makes a good meeting, the need for minutes and accuracy of reporting understand the planning of an agenda and the preparation required explore practical tips and useful words for producing good minutes consider the blocks to participation

Who this course is for; Anybody who is new to the role of taking meeting minutes or notes, or who would like to refresh their skills.

How to Incorporate Aims To provide participants with the knowledge and understanding of incorporation and the implications for their organisation if they decide to become incorporated. Content This course takes you through the different types of incorporated structures available for a voluntary organisation and will provide you with an understanding of the work involved in becoming incorporated. Learning outcomes By the end of the session, participants will:  understand what incorporation means for a voluntary organisation  explore the different incorporated structures  know of the implications of setting up and running an incorporated organisation  understand the key components of a Memorandum and Articles of Association Who this course is for; Trustees, board members, committee members and staff of voluntary organisations in Wales who are considering becoming an incorporated organisation

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Governing Your Organisation Aims To enable participants to understand good governance and the systems by which organisations are run Content Governance is the systems and processes which ensure the overall direction, effectiveness, supervision and accountability of your organisation – it is crucial for the effective management of any third sector organisation. On this course you will explore the principles of good governance, consider how your organisation measures up to them, and explore the systems and the codes of practice you need to put in place to demonstrate you are a good and effective voluntary organisation. Learning outcomes By the end of the session, participants will:  explore the concept and principles of governance  understand the purpose and uses of your ‘governing instrument’ (your constitution or rules)  understand the difference between governance and management  have considered the Trustee’s relationship with paid staff including the Chief Officer  explore the importance of Nolan principles and Trustee codes of conduct  understand the roles of Sub-committees and executive committees  understand the role of AGMs and other membership meetings  have an overview of good practice in trustee recruitment Who this course is for; Trustees, potential trustees and staff working with them

Chairing Skills Aims To provide participants with the knowledge and confidence to be an effective chair of meetings Content Meetings are one of the key ways in which the work of a voluntary organisation is progressed, so ensuring they are chaired efficiently and professionally is really important. This course will help you to understand how to plan and run effective meetings, whether you are a volunteer or a paid worker. Learning outcomes By the end of the session, participants will be able to: 

identify the role of the chair and consider the knowledge and skills required

understand the preparation and planning needed for success

identify tools to work towards a successful meeting

who this course is for; Individuals who are new to the role of the Chair, or existing Chairs who want to refresh their knowledge 7


Being a Trustee Aims To enable participants to understand the duties and responsibilities of being a trustee and what it means in practice Content Being a trustee is a responsible voluntary role and one that comes with duties and responsibilities. This course will take you through the legal responsibilities you have when you are a trustee as well as your role and the responsibilities you have towards your organisation. Learning outcomes By the end of the session, participants will be able to:  understand what it means to be a trustee, who can be one and what roles and responsibilities trustees may have  appreciate what trustees can be liable for, and know how to limit potential risks  understand the principles of good governance, the roles of specific officers, and the difference between a trustee board and its subcommittees  have an overview of what is needed for effective trustee recruitment and induction Who this course is for ; Individuals who are new to the role of trustee, or who are considering taking up this role within a charity

Staff Recruitment, Selection and Induction Aims To introduce participants to the fundamentals of recruitment, selection and induction Content This course will take you through the practical steps you need to put in place to run an effective and fair selection process. Learning outcomes By the end of the course, participants should be able to:  Understand the recruitment process  Design job descriptions and person specifications Understand different approaches to recruitment and selection in the context of equality legislation Who this course is for For staff and volunteers involved in setting up systems for recruiting and inducting staff

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Techniques for Managing Conflict Aims To provide participants with tools and approaches to positively resolve conflict situations in the work place Content This course will help you to manage conflict at work and learn new behaviours and strategies to help resolve conflict situations. Learning outcomes By the end of the session, participants will be able to:  recognise when and why conflict occurs  explore the dangers and opportunities in conflict situations and identify our personal responses to conflict  understand the importance of effective communication skills and techniques for behaving assertively  develop strategies for successful conflict resolution Who this course is for Trustees, board members, committee members and staff of voluntary organisations in Wales

Staff Development in Your Organisation Aims To provide you with the skills you need to be able to plan and implement a staff development strategy within your organisation Content If you are responsible for planning staff learning in your organisation you need to know how to do it systematically and both to help the organisation achieve its goals and to help individuals to develop their skills and knowledge. This course will provide you with a framework for planning staff development in an effective and efficient way. Learning outcomes By the end of this session, participants should:  be able to undertake a training needs analysis  know how to develop a training plan  understand the different approaches to address training and development  recognise the importance of evaluating training Who this course is for Those working in voluntary organisations who have responsibility for line managing and supervising staff

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Introduction to Volunteering Aims This course will give you a broad understanding of volunteering in the context of organisations Content Are we clear about what we mean by volunteering... what kind of activities do or don’t constitute volunteering and where are the boundaries? The course explores what motivates people to get involved as volunteers and how organisations can benefit. Volunteers may be unpaid but don’t come ‘free’ and some of the cost implications of a volunteer programme are considered. Learning outcomes By the end of the session, participants will:   

understand the nature and scope of volunteering and how it differs from paid work recognise how and why organisations involve volunteers in their work appreciate the resource implications of involving volunteers

Who this course is for; Those responsible for the management of volunteers and volunteer programmes in Wales

Preparing for Volunteers Aims This course introduces key management tools and documentation that should be in place before embarking on a successful volunteer programme. Content The course looks at what makes for a good volunteering policy and what this should include; also to what other policies might be required in relation to volunteers. An overview is given of legal context for involvement of volunteers, with emphasis on the need to avoid unwittingly creating a contract of employment with volunteers and on the duty to keep volunteers safe. Learning outcomes By the end of the session, participants will:     

be able to develop a volunteering policy have considered what other policies might be necessary understand key legal issues relating to volunteers be able to identify volunteer roles and draw up volunteer ‘task descriptions’ know how to assess and manage risk associated with a volunteer role

Who this course is for; Those responsible for the management of volunteers and volunteer programmes in Wales

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Volunteer Recruitment, Selection and Induction Aims This course will help you plan and deliver an effective volunteer recruitment process Content Attracting volunteers can be a challenge. Attracting a broad diversity of volunteers can be an even greater challenge. The course will help you to plan recruitment and to think about materials and approaches that will reach the volunteers you want. It looks at different steps in the recruitment process, including ‘vetting’, interviewing, and matching volunteers to volunteer roles. As an organisation you will need to gather basic information from a new volunteer and the implications of the Data Protection Act are highlighted. Volunteers also need information, in order to contribute effectively and the requirements of an effective induction are considered. Learning outcomes By the end of the session, participants will:  be familiar with a range of methods to attract a diversity of volunteers  recognise ‘selection’ as a two way process and be familiar with a range of selection tools  understand the use of vetting procedures including CRB checks, and recognise their limitations  understand the purpose and nature of a) volunteer agreements and b) volunteer induction  recognise potential uses and abuses of volunteers’ personal information  recognise ways in which volunteering can be made more accessible to all Who this course is for ; Those responsible for the management of volunteers and volunteer programmes in Wales

Getting the Best from Your Volunteers Aims This course will improve your ability to motivate volunteers and handle difficult situations Content Understanding volunteers’ motivation is key to maintaining their positive involvement. The course looks at what motivates and de-motivates, and how to give appropriate recognition and opportunities for personal development. Different ways of offering support and supervision to volunteers are explored, recognising that some volunteers require more of these than others. We also look at some difficult scenarios, analysing what has gone wrong and what could be done for the best outcome. Learning outcomes By the end of the session, participants will: 

understand what motivates and de-motivates volunteers understand good practice in relation to support and supervision recognise and be able to manage a variety of difficult situations know when and how to terminate a volunteering relationship

be able to assess needs for training and development and recognise different ways of meeting these

know how to give appropriate recognition to volunteers

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Who this course is for ; Those responsible for the management of volunteers and volunteer programmes in Wales 11


Accounting Basics Aims To provide participants with all the knowledge and information they need in order to set up a simple financial system for their organisation Content This is an introductory course for those who wish to learn about setting up simple financial systems within a third sector organisation. This is an interactive course which will give participants the opportunity to work through practical examples and ask questions relating to implementation within their own organisation. A second course “Financial management and controls” has also been developed which focuses on reporting and analysis in more detail. Learning outcomes By the end of the course, participants should be able to: 

Understand basic accounting terms and concepts

Set up and maintain a simple bookkeeping system

Establish a petty cash system

Use the system to produce basic financial reports

Understand the legal requirements for reporting in relation to their organisation

Who this course is for This course is for those who either have little or no experience of bookkeeping within an organisation, or who wish to refresh their skills and knowledge

An Introduction to Quality Assurance Systems Aims To provide participants with the knowledge and understanding of a range of quality assurance systems .

Content This is an introductory course for those wishing to explore the concept and principles of quality assurance. Practical examples of the different systems will be looked at and those attending should be in a position to see which system will be most suited to their own organisation Learning Outcomes By the end of the session, participants will… 

Explore the concept and principles of Quality Assurance

Understand the benefits of Quality Assurance

Have the resources and information to decide which Quality Assurance system is most suited to their organisations need

Understand the process of engaging with Quality Assurance systems

Have an overview of how Quality Assurance systems can be mapped against each other to avoid duplication.

Who this course is for Trustees, staff and volunteers of voluntary organisations who need objective information to make informed decisions about engaging with Quality Assurance systems 12


Skills to Participate Aims To provide participants with the understanding and skills to encourage effective participation in communities. Content Community development involves the active participation of individuals in their own community. This course will help you to consider the barriers to participation that people may face, and look at ways to overcome these. You will also examine skills needed for effective facilitation of participation. Learning outcomes By the end of the session, participant will:  Consider power relationships in communities and their impact on community members  Look at the varying levels of participation in community work, and when each is appropriate  identify barriers and incentives to participation, including strategies for overcoming the barriers  Consider the positives and negatives of networking  Identify pitfalls in community meetings and the role of the community development worker in facilitating the group through these  Look at our own speaking and listening skills Who this course is for Voluntary sector representatives involved in encouraging participation by community members in community groups

Working Together for Service Delivery Aims To provide participants with the tools and knowledge to make informed decisions about whether and how to work with other third sector organisations to deliver services Learning outcomes At the end of the course, participants will be able to:  Understand the benefits and obstacles of joint working  Identify some of the key practical considerations for joint working  Assess the merits of different consortium structures Content Third sector organisations are increasingly being encouraged to work more collaboratively and form consortia. But working across organisational boundaries can bring difficulties and risks. This training course aims to explore the opportunities offered by working with partners, and to help organisations understand some of the key principles and practical considerations, such as choosing an appropriate structure and developing written agreements. Who this course is for This course is intended for staff and trustees of third sector organisations who are exploring whether to work with partner organisations.

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Introduction to Campaigning Aims To introduce participants to basics of campaign planning, what to consider, what to avoid and some tips for success. Content If you want to have your voice heard with decision makers in order to influence the policies and services that affect the people you work with, you first need to understand who the decision makers are and how to contact them - our introduction to Welsh politics course will help you with this. Then you need to know how to persuade, negotiate with and communicate effectively with these decision makers - in essence you need to know how to campaign and lobby. This introductory course will take you through the basic steps of planning a campaign, give you the opportunity to learn through case studies and will explore the relative merits of different campaign techniques. Learning outcomes By attending this course you will be able to ….  Understand the different stages of campaign planning  Understand the effectiveness of different campaigning techniques  Develop increased confidence in campaign planning. Who is this course for? This is an introductory course suitable for people working in the third sector who are new to campaigning and lobbying roles, or for those people who only do occasional campaign work.

Demystifying Commissioning Aims To provide participants with an understanding of the commissioning process and how they might be involved. Content Understanding the commissioning process is vitally important for third sector organisations who are interested in delivering public services. But the world of commissioning and procurement can at times seem daunting and complex. This training course aims to explain and clarify the process of commissioning and to help you understand the implications of commissioning and tendering for your organisation. Learning outcomes At the end of the course, participants will be able to:  understand the commissioning process for social care services  assess the areas where third sector providers can be involved  understand tendering, and how it fits within the commissioning cycle Who is this course for The course is aimed at staff and trustees within third sector organisations, and will be particularly relevant for organisations with an interest in health and social care.

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An Introduction to Sustainable Funding Aims Providing an insight into how organisations can diversify their income base to achieve financial sustainability. Content Topics covered include trading, loan finance, procurement and public service delivery, asset based development, as well as giving and public fundraising. Learning outcomes By the end of the course, participants will:  understand the concept of sustainable funding  appreciate the skills and approaches required to adopt an entrepreneurial culture  understand the importance of having a mix of income streams  learn how to explore and extend their funding and financing options Who this course is for The course will benefit those in the early stages of putting into place procedures for working towards achieving financial sustainability for their organisation.

Business and Strategic Planning Aims This course will help organisations understand the importance and benefits of long-term planning and provide them with practical resources to plan more effectively within their own organisations. Content Providing practical resources to help organisations plan more effectively. Learning outcomes By the end of the course, participants will:  understand the difference between business and strategic planning  understand the purpose of business and strategic plans and why every organisation needs one  appreciate the benefits of the planning process  be able to develop comprehensive business and strategic plans Who this course is for The course is suitable for those new to business

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Grants – Fit For Funding Aims This course will examine all aspects of preparing a funding application and will provide a practical insight into identifying the most appropriate sources of funding for your organisation. Learning outcomes By the end of the course, participants will:  learn how to write concise and compelling applications  understand how good research, realistic outcomes and accurate budgeting can improve the chances of an application being accepted  be able to build relationships with grant givers and meet their expectations Content Learn how to prepare for and write concise and compelling funding applications. The course will also provide an overview of the current funding climate in Wales and assist organisations in understanding what influences funders. Who this course is for ; The course is suitable for those new to fundraising or those wishing to gain a further insight into fundraising processes.

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An Introduction to Tendering Aims At a time when there is a strong drive towards increased public service delivery by the third sector in Wales, tendering is beginning to replace the traditional route of applying for grant funding. It is vital that the sector responds quickly and innovatively to these changes by understanding the opportunities available and assessing carefully whether to pursue them. Content Third sector organisations are increasingly seeking to diversify their income sources by incorporating strategies and techniques to achieve a sustainable funding base. At a time when there is a strong drive towards increased public service delivery by the third sector in Wales, tendering is beginning to replace the traditional route of applying for grant funding. It is vital that the sector responds quickly and innovatively to these changes by understanding the opportunities available and assessing carefully whether to pursue them. This introductory course has been designed for those new to the world of tendering, particularly smaller organisations. Learning outcomes The course will:  improve understanding of the differences between grants and contracts  increase knowledge in the area of tendering  provide guidance about the tendering process  explore the potential of joint working when considering public service delivery Who this course is for The course is intended for third sector staff and/or trustees with a responsibility for strategic direction and financial management. It has been designed for those new to tendering.

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Trading Aims This course will offer an insight into how to develop trading opportunities Content Trading, or selling goods or services, is one of the routes involved in developing a sustainable income base. This course will offer an insight into how to develop trading opportunities. It will focus on the skills and attitudes required to develop an entrepreneurial culture as well as the practicalities of setting up a trading initiative. Learning outcomes By the end of this course participants will be able to:  assess their potential for trading goods or services  understand the processes involved in developing a trading idea  develop a competitive advantage  know where to go for further information, help and advice 

Who this course is for It is intended for those with a responsibility for strategic direction and fundraising and is suitable for experienced fundraisers wishing to gain an insight of how trading can assist organisations to become financially sustainable.

Loan finance Aims This course will assist organisations to better understand loan finance as well as potential benefits to their organisation. Content The availability and accessibility of loan finance to the third sector has increased considerably in recent years. Loans are however not appropriate for everyone and should only be considered if they will benefit an organisation and that organisation has appropriate structures and systems in place to repay the borrowing. This course will assist organisations to better understand loan finance as well as potential benefits to their organisation. Learning outcomes By the end of the course, participants will:  understand the advantages and disadvantages of loan finance  be in a position to decide if loan finance is an option  explore commercial and other sources of loan finance  know where to go for further information, help and advice Who this course is for Staff and board members of frontline voluntary and community organisations with a responsibility for strategic direction and fundraising. The course is suitable for experienced fundraisers wishing to gain an insight of how loan finance can assist their organisation to become financially sustainable.

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Making Assets Work Aims The course is suitable for experienced fundraisers wishing to gain an insight into asset based development and how it can assist their organisation to become financially sustainable. Content Community assets are currently high on the agenda in Wales with the establishment of the Welsh Assembly Government and the Big Lottery Fund Community Asset Transfer fund. It is increasingly becoming recognised that the community management and ownership of assets can create vibrant and sustainable communities but asset based development might not be for everyone. It is not just about the process of developing an asset; it is also concerned with the management of the asset on a day-to-day basis and developing the asset to generate sufficient income to become sustainable. Learning outcomes By the end of the course, participants will:  understand the advantages and disadvantages of asset based development  decide if asset based development is an option  appreciate the skills required to develop, manage and ensure the long-term sustainability of such ventures  explore sources of funding and finance for assets Who this course is for Staff and board members of frontline voluntary and community organisations with a responsibility for strategic direction and fundraising. The course is suitable for experienced fundraisers wishing to gain an insight into asset based development and how it can assist their organisation to become financially sustainable.

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Community Fundraising Aims This course will explore how to maximise fundraising opportunities by working with local communities. To enable participants to raise funds from local communities through developing volunteer networks. Content It demonstrates the importance of taking a marketing approach to identify appropriate fundraising activities. It emphasises the importance of good practice in the management of volunteers including planning fundraising activity, and recruiting, supporting and developing volunteers to achieve fundraising success. However, it also introduces the concept of leadership and the importance of communicating an appealing vision which is attractive to volunteers. Learning outcomes By the end of this course participants will be able to:  create a plan for fundraising from their local community  develop appropriate cases for support  develop a network of local groups  recruit, manage and support fundraising volunteers  implement community fundraising activity  ensure they comply with relevant legislation and best practice  know where to go for further information, help and advice Who this course is for It is intended for those new to community fundraising and those wanting to increase their understanding of the potential for fundraising from the local community.

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Individual Giving Aims To enable participants to recruit and develop individual donors in order to provide a sustainable funding stream for their organisation. Content This course takes a marketing approach to fundraising from individuals. It looks at what motivates people to give and how to go about recruiting and developing individual donors. Learning outcomes By the end of this course participants will be able to:  recognise the importance of marketing techniques  understand what motivates people to give  create a plan for fundraising from individuals  develop appropriate cases for support  take advantage of tax-effective donations and gifts  ensure they comply with relevant legislation and best practice  know where to go for further information, help and advice Who this course is for It is intended for those new to fundraising from individuals and those wanting to increase their understanding of the potential for fundraising from individual donors.

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Internet Fundraising Aims This course will introduce you to digital fundraising and the most common methods currently being used to generate income in this way. Content The internet, email and mobile technologies are now having a great impact on fundraising, creating strategic opportunities for the third sector. Digital media is becoming increasingly used to attract, engage and develop potential supporters. Learning outcomes By the end of this course participants will be able to:  create a plan for fundraising from digital media  develop appropriate cases for support  implement digital fundraising activity  ensure they comply with relevant legislation and best practice  know where to go for further information, help and advice Who this course is for It is intended for those new to digital fundraising and those wanting to increase their understanding of the potential for fundraising through these media.

Planning and Writing Successful Funding Bids Aims To provide participants with an opportunity to master new techniques to develop and write successful funding bids. Content The funding environment is becoming more and more competitive with most funders receiving thousands of requests for support each year. It is therefore vital that your funding bids stand out from the crowd! This training course will help you learn how to improve your funding bids by adopting a structured approach to the planning and writing of your future applications. Learning outcomes  By the end of the course, participants will be able to:  understand the current funding climate in Wales and its impact on funders  review their current approach of developing a bid  apply new tools and techniques to give their bids a winning ‘edge’  understand and meet the expectations of funders Who this course is for This course is intended for experienced bid writers wanting to further develop their knowledge and skills to produce compelling funding bids. It is NOT suitable for those with little or no previous experience of grant funding.

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Working with Outcomes Aims To provide participants with the knowledge, tools and techniques to use and practice an outcomes approach to the planning, management and on-going development of their work. Content In today’s economic climate understanding and demonstrating your impact will not only help you build good working relationships with funders but can also help you improve your planning mechanisms resulting in more effective service delivery. This training course will introduce you to the steps involved in planning, managing and developing an outcomes approach to your work. Learning outcomes By the end of the course, participants will be able to:  understand the benefits of using an outcomes approach and how it relates to their work  identify and describe the activity, results and difference that their work will make  design and implement a monitoring and evaluation system for gathering and analysing information Who this course is for This introductory course is intended for those new to working with outcomes and monitoring and evaluation systems. It is NOT suitable for experienced evaluation practitioners.

Preparing a Sustainable Funding Strategy Aims This course will help organisations understand the importance and benefits of adopting a structured approach to fundraising in order to develop a sustainable income base. Content How to adopt a structured approach to fundraising. This course will help organisations understand the importance and benefits of adopting a structured approach to fundraising in order to develop a sustainable income base. It will also provide organisations with practical resources to explore the range of funding options available to them. The course is suitable for those new to fundraising or those wishing to gain a further insight into planning fundraising efforts. Learning outcomes By the end of the course, participants will:  understand what a sustainable funding strategy is and why they need one  learn how to explore and extend their fundraising options  be able to construct a realistic and sustainable fundraising strategy Who this course is for The course is suitable for those new to fundraising or those wishing to gain a further insight into planning fundraising efforts. 23


Managing Risk Aims To provide learners, with the information, tools and a framework for setting up and implementing a risk management system for your organisation Content This session will take you through a practical approach to risk management and will explore how you can analyse and manage risk using tried and tested systems. Learning outcomes By the end of the session, participants will:  have improved their awareness of risks, their likely impact and the importance of taking proactive action  understand how to introduce a risk framework using tools and techniques to assess, evaluate and manage risk Who this course is for; Trustees, board members, committee members and staff of voluntary organisations in Wales

Staff Supervision and Appraisal Aims To provide participants with the confidence to deliver effective supervisory relationships and staff appraisals Content The course will take you through the principles that underpin staff supervision and appraisal to help you get the best out of your staff. Learning outcomes By the end of the course, participants should be able to: 

Understand the benefits of supervision and appraisal to staff and the organisation

Recognise the difference between supervision and appraisal

Develop and implement appropriate systems for supervision and appraisal

Who this course is for Those working in voluntary organisations who have responsibility for performance management

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Working with the Media Aims To provide participants with the tools they need to be able to identify relevant news stories and generate coverage through a variety of media

Learning outcomes At the end of the course, participants will: understand what interests journalists and how to get them telling your story understand how to communicate their key messages through the media be able to adapt their style to suit different media be able to write a press release Who this course is for Trustees, board members, committee members and staff of voluntary organisations in Wales

Making the Most of Your Website and the Internet Aims To provide participants with an understanding of how they can effectively use the internet and social media to engage with their customers

Learning outcomes At the end of the course, participants will: understand what the internet can do for their organisation or project be able to explore options in relation to setting up and maintaining their website and internet presence understand how to use social media to their advantage and build meaningful online communities be aware of data protection, data security and accessibility issues Who this course is for Trustees, board members, committee members and staff of voluntary organisations in Wales

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Gift Aid Registration Aims To provide practical information for participants so that they are able to understand the benefits of income they could generate from Gift Aid and how to go about registering for and claiming Gift Aid on donations. Content Gift Aid enables charities to reclaim the tax paid on donations from individuals – for every pound your organisation is given you can claim an additional 25 pence from HM Revenue and Customs (HMRC). By building this option into your fundraising strategy you can generate higher levels of unrestricted funding for your organisation. This workshop will look at the process of registering for and claiming Gift Aid in five simple steps, and it will also cover recent changes. Learning outcomes By the end of this course, participants will be able to: Register with HM Revenue and Customs to claim Gift Aid Get Gift Aid declarations from your donors Keep appropriate records Make a claim for Gift Aid Promote Gift Aid Ensure you comply with relevant legislation and best practice Know where to go for further information, help and advice Who this course is for These sessions are aimed at those not already registered with HMRC to claim Gift Aid, but may also be useful to those already registered but who want to ensure that they are claiming on everything to which they are entitled.

Getting Fit for Fundraising Aims To improve the understanding of heritage organisations of the key issues to consider before beginning to fundraise. Content The course will cover ‘What is fundraising?’, the different sources of fundraised income, and best practice in fundraising. It will outline roles and responsibilities in relation to fundraising and enable you to assess whether your organisation is ‘fit for fundraising’. It will provide an introduction to developing a fundraising strategy and the key stages in the fundraising cycle: establishing a case for support; research and segmentation; developing and implementing the plan; and research and evaluation. Learning outcomes By the end of this course, participants will be able to: Understand what is meant by fundraising and the different sources of fundraised income Understand the legal requirements and best practice in relation to fundraising Be able to decide whether their organisation is fit for purpose Appreciate the skills and approaches required to fundraise Understand the fundraising planning cycle Who this course is for It is suitable for those that are new to fundraising and/or thinking about implementing fundraising in their organisation for the first time 26


Introduction to Payroll Giving Aims To provide an introduction to how payroll giving works and provide everything that you need to get started with promoting payroll giving to your supporters. Content Payroll giving has become increasingly popular in recent years, but there is still great potential for further growth. In 2011/12 ÂŁ118 million was given to charity by payroll givers. Once donors engage with payroll giving they tend to remain committed so payroll giving can provide an important source of unrestricted, sustainable income. This session will provide an introduction to promoting and implementing payroll giving. It will include case studies from organisations that have had success with payroll giving. Learning outcomes By the end of this course, participants will be able to: Understand the principles of payroll giving Be able to make decisions about the best way for your charity to benefit from this source of unrestricted income Gain practical skills to make the most of payroll giving for your charity Share inspirational ideas for promoting payroll giving Ensure your organisation complies with relevant legislation and best practice Know where to go for further information, help and advice Who this course is for This course is for those new to payroll giving but may also be useful for those with some experience of payroll giving who want to ensure that they are making the most of promotional opportunities.

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Running a Successful Capital Appeal Aims To provide participants with the knowledge, tools and techniques to develop and implement a successful capital fundraising campaign. Content If your organisation is thinking about embarking on raising funds to launch a major new service or a largescale building project then this course is for you. Raising funds for a capital project can seem like a daunting task but this course simplifies the process and shows you how, with careful planning and strong leadership, you can succeed. The course is based on models used successfully in the UK and US, with case studies from winning capital campaigns in Wales Learning outcomes By the end of the course, participants will be able to:  assess whether your organisation is ready for a capital campaign  plan your campaign  ensure effective leadership  manage the campaign, implementing the private and public phases of the appeal through to completion  ensure you comply with relevant legislation and best practice Who this course is for This course is intended for those new to capital appeal fundraising and is suitable for chief executives, senior managers, fundraisers and trustees, considering launching a capital appeal.

Introduction to Trust Fundraising Aims To provide participants with the knowledge, tools and techniques to raise money from charitable trusts. Content There are nearly 9,000 grant-making trusts in the UK. Who are they? What do they fund? How can you find out more about them? What makes a successful application? This introductory course for those new to trust fundraising will answer these questions and more. It will focus on those trusts with a particular interest in Wales. Learning outcomes By the end of this course, participants will be able to:  understand what are grant-making trusts and foundations  be aware of what trusts fund  know how to research trusts  appreciate the key factors in a successful application  recognise how to connect with and develop relationships with trusts  ensure they comply with relevant legislation and best practice Who this course is for This course is suitable for trustees, staff or volunteers wanting to find out more about the potential for raising money from trusts. 28


IT Training Courses. Introduction to Windows 7, 8, 8.1 or 10 (2 hours) Aims To give a better understanding of the Microsoft Windows operating system, including setting. Content This is an introduction to the Microsoft Windows system, and the changes that can be made to personalise your computer. Learning Outcomes 

Understand how Windows works

How to change background pictures (desktop)

Adding shortcuts

Effective file management (organising files and images)

Get to grips with Windows 8

Who is this course for This course is designed for people with little or no computer skills or people that are upgrading to Windows 8. *Using a computer will allow participants to get the best from this course but it can also be delivered as a presentation.

Introduction to Android tablets (1- 2 hours) Aims Introduces people to using an Android tablet computer Content How to get the best from your Samsung Galaxy, Hudl or other Android enabled tablet device. Learning Outcomes 

Getting used to touch screen technology

Understanding Apps

Taking photos

How to access the Internet including Internet security

Using the Settings

Who is this course for New users of Android tablet computers. * Having access to a tablet device during the session will allow participants to get the best from this course but it can also be delivered as a presentation. 29


Microsoft Word (versions 03 – 13) / Open Office Writer Course 1 (half day) Aims An introduction to using a Word Processor Content  Introduction to Word  Basic formatting tools  Spelling / grammar checker  Page and section breaks  Cut, copy and paste  Headers and footers  Print preview  Opening and saving files  File management Participants will:  Have a basic understanding of word processing  Be able to ensure files are saved to their correct locations  Make better use of the software Who is this course for This course is designed for people with little or no knowledge of word processing, or are upgrading to a different version of the software. *Computers will be required for this course.

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Microsoft Excel (version 03 – 13) / Open Office Calculator Course 1 (half day) Aims An introduction to spreadsheets Content  Introduction to spreadsheets  Inserting data  Formulas  Printing tips Participants will:  Have a basic understanding of spreadsheets  Be able to ensure files are saved to their correct locations  Make better use of the software Who is this course for This course is designed for people with little or no knowledge of using spreadsheets, or are upgrading from a different version of the software. *Computers will be required to get the best from this course.

Microsoft Excel (version 03 – 13) / Open Office Calculator Course 2 (half day) Aims An introduction to advanced spreadsheet tools Content  Fixed cell reference  Averages  Ifs  Cell protection  Filters Learning Outcomes Participants will be able to:  Create more complex spreadsheets  Ensure files are saved to their correct locations  Make better use of the software Who is this course for This course is designed for people who want to improve their knowledge of spreadsheets, or are upgrading from a different version of the software. 31


Microsoft PowerPoint (version 03 – 13) Open Office Impress (half day) Aims An introduction to creating slide show presentations Content  Introduction to PowerPoint / Impress  Creating slide backgrounds  Adding text and images  Slide show animations  Presentation delivery tips and advice Learning Outcomes Participants will be able to:  Create a slide show presentation  Ensure files are saved to their correct locations  Make better use of the software Who is this course for This course is designed for people with little or no knowledge of creating a slide show presentation, or are upgrading from a different version of the software *Computers will be required to get the best from this course.

Saving and Editing Digital Images (half day) Aims How to use editing tools to enhance or restore digital images Content  Saving images from phones, cameras and other devices  Using cropping and editing tools  Restoring images. Learning Outcomes Participants will be able to:  Crop, edit and restore images  Ensure images are saved to their correct locations  Make better use of the software Who is this course for This course is designed for people who want to improve their knowledge of photo editing. *Using a computer will allow participants to get the best from this course but it can also be delivered as a presentation.

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The Internet and all that stuff (online connection required) (half day) Aims To be able to use the Internet safely and effectively Content  Help and advice on safer use on-line  Viruses and spyware software  Shopping and banking  Skype  Introduction to Email Learning Outcomes Participants will be able to:  Understanding of the jargon  Making the Internet a safer experience  How to use social media to keep in touch Who is this course for This course is designed to people who want to improve their knowledge, experience and safety while using the Internet. *This is a tutor led presentation.

Joomla: Web Site Content Management System Administration (half day) Aims How to administer and manage a Joomla website Content  Menu management  Setting up user accounts  Article management  Article display settings  Administration controls  Installing extensions Learning Outcomes Participants will be able to:  update a web site  manage a busy web site with multiple users Who is this course for This course is designed for anyone who is maintaining a Joomla web site. *Using a computer will allow participants to get the best from this course but it could be delivered as a presentation

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Joomla: Web site Content Management System Editing (half day) Aims To be able to add content to the site from the front end Content  Creating articles  Using the text editor  Inserting images  Creating links  Adding an image gallery Learning Outcomes The participants will be able to:  add articles, text and images to their web site  update web site up to date Who is this course for This course is designed for anyone who is adding content to a Joomla web site. *Using a computer will allow participants to get the best from this course but it could be delivered as a presentation.

To make an enquiry about a course or book on a course: Telephone: 01597 822191 Email: training@pavo.org.uk Visit: www.pavo.org.uk/support/training

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Self Support Skills for Managers If you attend this training you will have the opportunity to:       

Stop for a while - and consider for you the meaning of stillness Have an introduction to mindfulness Experience deep quality listening - and being listened too Appreciate the role of listening in different ways in your work Understand how listening can improve the work and work satisfaction of your team (s) & organisations Consider the conditions required for deep, effective listening Consider how you might take this forward into your work

An Introduction to Listening Skills If you attend this training you will have the opportunity to:     

Begin to appreciate the art and skill of listening at a much deeper level than is general in everyday life Begin to appreciate your own sense of listening - actually hearing & what you listen to Begin to appreciate your barriers to true, deep listening Begin to appreciate the importance of silence when listening Practice listening- and reflect on your experience

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The Agency has a range of training courses that will suit your needs. Our courses are:

MiDAS Standard/Accessible

D1PCV

Child Car Seat

PATS

MiDAS Car & MPV

Manual Handling

Eco- Driver

SAFED

Benefits 

High quality transport related training with a wide range of courses available

We have an accessible and standard minibus for hire which is available for community groups in the Mid Wales area. Our offices are centrally located in Powys, Mid Wales.  Trainers have either MiDAS qualifications or DSA Fleet trainers and SAFED trainer's qualifications depending on the course.

Course details Most courses are based at our offices, but they can be delivered at your own premises providing minimum numbers are met. Or come on a residential course and enjoy the relaxing environment and scenic beauty of the Mid Wales countryside. Course duration depends on which course is selected

Who should attend? Car, van and minibus drivers and passenger assistants from statutory, voluntary and commercial organisations, community groups and individuals. Some of our clients include Powys County Council, Community Transport Association (CTA) Wales and CTA (UK), Powys Training Health Board (PtHB) and Hampshire County Council.

Contact us : pttaadmin@pavo.org.uk 01597 822191

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Course Prices For PAVO training under Courses for Communities Cymru, pricing will be as follows; PAVO Members

£10*

Third Sector Non Members

£20*

Other

£30*

*Per half day training All other training (pages 25 - 32) will be priced separately at an appropriate rate. Please contact us for further information. Telephone: 01597 822191 Email: training@pavo.org.uk Fill out our enquiry form: click here For PTTA course prices: Email: pttaadmin@pavo.org.uk Visit: www.pavo.org.uk/support/powys-transport-training-agency/ptta-home Or call: 01597 822191

If you are a training provider and would like to offer courses through PAVO please contact us and we will be happy to discuss our payment rates with you. If you are an organisation and would like bespoke training on a particular topic; please contact us: Telephone: 01597 822191 Email: training@pavo.org.uk 37


Befriending

Local services at your fingertips

Powys Befrienders is a project to improve the independence of people over 50, to maintain their social networks and remain in their own homes for as long as they are able. Clients may need support as a result of an illness, mental distress, disability, bereavement, isolation, loneliness retirement or having recently moved in to the area and having no social network. Befrienders visit people in their own homes or in the community to provide companionship and support for a maximum of 12 months. They will help to promote personal choice, aim to increase self- respect, support existing personal skills and the development of new opportunities. CRITERIA Aged over 50 - Live in Powys Lonely - At risk of Losing your Independence - Isolated If you wish to make a self - referral and refer on behalf of somebody else please see the contact details at the bottom of this page. There is no charge for this service

Volunteer Opportunity Can you find time to be a volunteer befriender to improve the quality of life for people over 50 If you:

Can spare at least 2-3 hours a week

Have good listening and communications skills

Have empathy for the needs of others around you

We would like to hear from you.

For more information contact Rachael Beech Powys Project Coordinator Tel: 01597 822191 or email: rachael.beech@pavo.org.uk

infoengine is the largest and fastest growing online directory of voluntary services in Powys and West Wales.  1000’s of services at your fingertips  Search by keyword and postcode to find activities and support in your community  Search on the go with your mobile or tablet  Information is updated by the organisations themselves From luncheon clubs, sports activities to national charities we’ve got it covered! Start your search now www.info-engine.org.uk Follow us @InfoEngine1 Email: infoengine@pavo.org.uk

Volunteering PAVO is pleased to be involved in a new project aimed at promoting volunteering in health and social care projects and organisations across Powys through the Mid and West Wales Intermediate Care Fund.

Making a Difference Volunteers can make a major contribution to services that support and develop well-being and independence for older people, people with long term health conditions and carers. People give their time in a huge variety of ways, such as:  Giving advice to those with particular health issues  Befriending (care home residents or in the community)  Running social groups (meeting & greeting, making refreshments, organising activities)  Running exercise classes (eg chair based exercises)  Fundraising  Personal care (eg nail cutting, hairdressing)  Reading to people with sight loss  Running arts & crafts activities (eg knitting, painting)  Walking companions  Shopping buddies  Transport (eg taking someone to pick up a prescription)

Interested in volunteering? Contact: volunteering@pavo.org.uk or call: 0845 0093288 38


Community Development

Mental Health

PAVO's team for Development Officers

The Mental Health Information and Participation Team provides information and support to anyone working or living in Powys. They provide a mental health information service that can be accessed 5 days a week between 9 am and 5 pm. The staff in the team will endeavour to answer any questions that you might have about mental health and the activities and services in Powys. You can access the latest mental health information on our website. On here you will find a diary of events, latest news, information, project updates and opportunities for people to get involved in shaping mental health services. You can also access the teams mental health blog at http:// powysmentalhealth.blogspot.co.uk or sign up for their monthly e-bulletin by contacting glynis.luke@pavo.org.uk or calling 01686 628 300.

provide support to community groups and voluntary organisations on the practical issues faced at all stages of a group's development. Our Development Officers work directly with the trustees and staff of individual community groups and voluntary organisations providing support to help them successfully achieve their aims. This support ranges from assistance and guidance when first setting up a new group or organisation; to helping you develop an existing group's activities and projects; and, if needed, helping the group wind up its activities. We can provide information, guidance and

Bookkeeping & Payroll Service

support to you on a wide range of issues,

The bookkeeping service is offered to voluntary organisations in Powys

including:

Funding advice and support to help you develop the skills to prepare funding applications

Guidance on developing your project

Business planning and developing funding strategies

The PAVO Payroll Service is a fully computerised Payroll Service using a HMRC (H M Revenue & Customs) accredited payroll system To find out more and details of charges, ring PAVO on 0845 009 3288

Preparation or amendment of governing documents

Community Transport

Charity registration

Community Transport (CT) meets the transport needs of

Developing policies and procedures

communities where these needs are not or cannot be

Engaging with your community and

adequately met by public and/or commercial transport.

service users

Training

And much more

CT activity can range from providing accessible door to door transport for people with mobility problems, to helping the social inclusion of a wide range of people who otherwise would not be able to participate in the normal activities of

If your community group or voluntary

everyday life, education and training, employment. In rural

organisation needs support to develop itself

areas CT can lessen the effects of geographical isolation by

or its activities please contact the PAVO

giving better access to local and regional centres.

Helpdesk here or telephone 0845 009 3288. Alternatively contact us by post at: PAVO, Unit 30 Ddole Road Industrial Estate,

For minibus hire Click here

Llandrindod Wells, Powys LD1 6DF. 39


Registered Charity No. / Rhif Elusen Gofrestredig: 1069557 A Company Limited By Guarantee 3522144. Registered in Wales / Cwmni Cyfyngedig drwy warant 3522144. Wedi ei gofrestru yng Nghymru.

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