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Paulo Henrique Carneiro Pierrondi Day: +55 99424 0052 / Evening: +55 21 3256 5053 / E-mail:

OBJECTIVE Software Architect / Senior IT Consultant / Senior BMC Remedy Consultant

PROFESSIONAL PROFILE Over 12 years of solid experience on software development, 10 of those on BMC Remedy. Significant people skills, sharing and exchanging knowledge with colleagues as common practice. Strong logical response. Specialties:Fast learning, BMC Remedy AR System, ITSM & CMDB supporting and developing.


UNICARIOCA University Graduation in Information System

Infnet Institute – Ongoing Graduation Course in Software Achtecture


Object-oriented Programming - SENAC Querying Microsoft SQL Server 2000 with Transact SQL NSI Training BMC Remedy Action Request System 5.x and 6.x Administration – CSC Brasil UML – NSI Training Java Programming – NSI Training C# e C++ - NSI Training ITIL V3 – PETROBRAS Corporate University ITSM 7.1 – PETROBRAS Corporate University Agile Methods for Software Configuration and Management – PETROBRAS Corporate University Oracle PL/SQL – Infnet Institute Querie SQL – Infnet Institute


English – Intermediate/Advanced (Brasas English course ongoing)

Spanish – Basic


Spread Teleinformática – 2009 to present (PETROBRAS) Senior IT Consultant (Specialist)

Project Mentor PETROBRAS working with BMC Remedy Action Request System and ITSM 7.1 mainly as a developer of remedy-based applications and maintenance/upgrade packages for the current ones, as well as supporting the original out of the box applications and its customizations, Querie and Procedure developer. BMC Remedy (ARSystem, Migrator, DSO, Flashboard, WEBServices, Unix Server Administration, Midtier, CMDB, ITSM), Crystal Reports, Crystal SDK, BI data modelling, SQL Server, SQLBase, Oracle 8i/9i/10g, MySQL 

Cmagnani Serviços de Informática – 2006 to 2009 (PETROBRAS) IT Consultant

BMC Remedy (ARSystem, Migrator, DSO, Flashboard, C, C++, ASP, Clipper), ARS Trainer in company (classes, course coodination) 

Spread Teleinformática – 2003 to 2006 (Telemar) IT Consultant

Control-M Monitoring, Internet/Intranet (Web, Mail, FTP, VPN, LAN, WAN, Video conference, DNS, Mobile (Windows Mobile 5/6, Data Collector, PDA 

Spread Teleinformática – 2001 to 2003 (IBM- Brasil) Hardware Technician

Suport to IBM notebooks and servers, LAN (administration, projects, configuration, wiring, router, firewall, switch, wireless, TCP/IP, Operational Systems (Windows NT, Windows 2000 e 2003, OS2, Novell, Unix, Linux)

CV Paulo Pierrondi  
CV Paulo Pierrondi  

Software Architect / Senior IT Consultant / Senior BMC Remedy Consultant