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2013 > ISSUE 3

care network news Winners . . . It is with great pride that Care Network announces that the charity is a Winner of 2013 GSK IMPACT Award. Follow the link to a four minute film about our work made for us as part of the award. Sponsored by Glaxo Smith Kline and the Kings Fund, there are only 10 awards made per year, given to small to medium sized charities to recognise outstanding work in community healthcare. Six people from Care Network – including two volunteers - travelled to London for the presentations and to see DVDs of our work and that of the other winners on the big screen at the Science Museum’s giant IMAX 3D Cinema, where the presentations took place. As well as the financial award and the DVD of CNC’s work, the award included a three day training course which Ruth and Hilary attended, plus membership of the “alumni group” of past winners (which will give us valuable opportunities to learn from other similar charities). We are really proud and pleased to have gained this recognition. This award has already raised CNC’s profile - there is an article about the work in the latest Health Services Journal, Many thanks to all volunteers, staff and trustees who made this possible by their good work.

. . . but not Complacent Winning an Impact Award is a great boost to our self-esteem as an organisation and reminds us that our work makes a difference in the lives of older and vulnerable people. However we all know that there is still a way to go. There is an increasing number of older and vulnerable people wishing to remain independent with a good quality of life who are facing the prospect of a reducing level of statutory provision. Care Network’s reputation as a flexible, responsive “can-do” organisation has helped us take on new and innovative work. This presents us with new challenges - challenges of expansion, new ways of working, trying to build on what we have already and to blend new and existing services. As Care Network we go out of our way to make sure that every contact we have with anyone is the best that we can possibly make it. In this way we will continue to be one of the ten best small charities making the Impact for which we won the Glaxo Smith Kline Award. Ruth McCallum, Chief Officer

Community Development South Cambs Five years ago Jayne White took over the reins of Melbourn Helping Hands, the lunch club that has members from both Melbourn and Meldreth. For a number of years prior to this it was at risk of closure. Jayne and Neil Wilson (treasurer) have kept the doors of this popular Lunch Club open. As well as the usual weekly lunch, provided by Moorlands, they hold special lunches. The last one was to wave goodbye to Jayne and to welcome Sharon Camilletti, who is taking over from Jayne, with a roast turkey lunch, cooked on the premises. Mr Wherrell (a club

member) thanked Jayne for all her hard work and commitment for the Lunch Club. Jayne was presented with a card and a present. She was heard to say something about taking the bottle of Bubbly down to the Allotment! Thanks to Sharon the Lunch Cub will continue without a break throughout August but has a new name CATalyst Community Luncheon Club to reflect Sharon’s role as Chair of CATalyst. Care Network look forward to working with Sharon. Jane Hurst, Community Development Officer - South Cambs

Jayne Whyte with her parting gifts from Melbourn Helping Hands

Fenland Car Schemes widen the Horizons of Clients & Drivers Community car schemes are very aware that many of their users get out rarely, mainly to doctors and hospital appointments and perhaps the occasional shopping trip. If they live alone this can mean that they have lost contact with friends and become quite isolated. Two Fenland schemes are planning social events to bring passengers and drivers together. Wimblington Community Car Scheme has obtained a grant from the Fisher Parkinson Trust, a local charity, to organise a day out in September to Springfields and Baytree Garden Centre in Spalding. The grant will pay for the hire of two minibuses. Then in October the scheme will offer an ‘Afternoon Delight’ with tea and cakes and entertainment. Whittlesey Community Car Scheme were delighted to be awarded £1000 from the Mayor’s Charities in May. The grant will be used to provide an Afternoon Tea for regular passengers in August. Entertainment will be provided by a ladies’ four-part harmony choir. Sue Beel, Community Development Officer - Fenland

Community Development New Initiatives in Hunts Earith


A new community cafe, the Walnut Tree Cafe, has opened at the recently refurbished Rectors Hall. The cafe is open every Thursday afternoon from 2.00 to 4.30, serving hot and cold drinks and home made cakes.

CARESCO has opened its very own charity shop in the village. The shop has not only been successful in bringing in additional funding for the charity which runs a day centre in the village, it has also attracted customers, volunteers (and stock) from amongst village residents who would Holywell cum Needingworth not previously known about CARESCO and its The Good Neighbour Scheme, having received a services. donation from Waitrose Community Matters Fund (the green tokens in the shop) earlier this year, have started running monthly afternoon teas for older people who receive support from the scheme in the two villages. The teas are proving to be well supported and appreciated.

North of the district The North Hunts Community Car Scheme have recently completed a series of ‘Meet the Team’ coffee mornings in a number of the villages which the care scheme serves. The North Hunts scheme covers a large patch in the north west of Huntingdonshire, so the co-ordinators, drivers and committee members have used the coffee morning as a means of helping everyone put a face to the voice at the end of the phone. The Co-ordinators, Diane and Jenny, hope the coffee mornings will become a regular annual event. Heather Corbishley, Community Development Officer - Hunts

Community Car Schemes Changes to CCC DBS procedures At the time of going to press, The Community Development team are in negotiations with Cambridgeshire County Council (CCC) to determine a workable solution to their requirement to examine confirmed DBS checks (formerly CRB checks) for volunteer drivers. The County Council have proposed that drivers need to visit CCC’s offices with their DBS certificate and a photo ID document to enable CCC to authorise them to commence driving. This would clearly be a major obstacle for many drivers and we hope to be able to broker a more workable solution with provision for local document checking arrangements. Thelma Wadsley, Community Development - County Manager

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Report The Community Car Scheme Report 2013 can be viewed on the Care Network website or paper copies are available on request. All specific requests for help which came out of the survey have now been followed up.

Community Navigators Since last issue the Community Navigator Project has been busy holding not only the county launch, but 4 additional district launches to celebrate the beginning of our fantastic project. Dame Mary Archer officially launched the Community Navigator Project on Monday 13th May 2013 at the Guild Hall, Cambridge with champagne and cake. A hundred gingerbread men were also handed out to those present and shoppers in the market square to raise the profile of the project and symbolise the 100,000 people in Cambridgeshire over the age of 65.

A beautiful celebration cake and Champagne were enjoyed on the 31st May, 2013 at the Babylon Gallery, Ely at East Cambridgeshire launch. A number of organisations such as the bobby scheme, neighbourhood watch, library officials, local police, council and housing officials along with many local charities and our volunteer local navigators were there.

The South Cambridgeshire Launch took place on an afternoon in June at Elin Way Community Room in Meldreth. A diverse attendance of local residents, councillors, voluntary organisations, along with Healthwatch, private care providers and representatives from the District and County Council all came to hear about how the project can benefit local people.

The Fenland launch was held at Wisbech library. It was attended by a wide range of people including local councillors, volunteer navigators, district and county council representatives. Again the celebrations included a specially designed cake and Champagne.

The Huntingdon District launch was held on Monday 17th June at the Corn Exchange in St Ives and attended by over 50 guests who celebrated with cake and champagne. Over 20 local statutory and voluntary organisations were represented; a great testament to working together in Huntingdonshire to make services more accessible for older people.

Thank you to Boswell’s, Sainsbury’s and Tesco’s for their sponsorship of these launches.

Community Navigators At the end of June, after all the excitement of our official launches, we were pleased to announce we had recruited over 150 Navigators across the county. Between them they had given information on over 630 services and activities. The majority of navigations were to fellow voluntary organisations, where we matched a person’s individual need with the appropriate specialist service.


The project is continuing to expand and to assist more and more older and vulnerable people in various communities access whatever information would help them live even fuller lives. If you would like your community or group to have better access to a Navigator please e-mail your local Co-ordinator from the list on the right or call 01954 212100.


Contact your local Co-ordinator for more information. Call: 01954 212100 Cambridge City South Cambridgeshire

East Cambridgeshire Fenland

If you help your community already, and would like to find out how to Navigate, please get in touch and we can talk through the possibilities to suit you. We look forward to hearing from you. Lucy Stone, Community Navigator - Project Manager

East Navigator numbers in the East have had a real boost with Sanctuary Housing training the remainder of their Scheme Managers who cover the entire district. Already navigating to their own tenants in their normal line of work; the emphasis with the navigator project is providing outreach to those in the community around their scheme. Scheme managers cover all of East Cambridgeshire and can be called upon to navigate in their respective local areas. The last group of 12 trained this July, appear to be an enthusiastic bunch who hold a wealth of information to share. Recruitment continues as does helping with training the PCSO' s across the county. We are looking for local volunteer navigators to join our team in the East, if this is something that you would be interested in or if you would like a volunteer navigator to navigate anyone in your community group please do get in contact- we would love to hear from you. Anne Marie Taylor, Community Navigator - East Cambs Co-ordinator

Community Navigators City The City Community Navigators have been very busy over the last few months. They’ve been out in their communities talking to people, finding out about some of the brilliant events that happen in their areas and promoting the project with leaflet and poster drops. We have also held Navigation surgeries in all the city libraries now and in some of the community centres. At one such drop in, a gentleman talked to us about his boredom being at home all day on his own. We talked about some of the things he used to do and discovered he’s interested in photography. He went away with information on a local photography course and is looking forward to enrolling to start in September– we hope he pops in to show us some of his photos when he gets started! Unfortunately some of the people we’ve had contact with are not mobile and we have looked at the support available to help people get out to events. We have linked people with a city based volunteer transport service that can help wheelchair bound people get to the social groups and events we’ve identified. We also found one lady a meeting group just around the corner from where she lived, the organiser even collected her for her first visit, recognising it can be hard to go along to something for the first time when you’ve been feeling isolated. We look forward to making contact with more older city residents over the coming months, continuing to support them in their independence, and wherever possible, reconnecting them with their communities. Louise Peden, Community Navigator - City Co-ordinator

Fenland There are 15 active volunteer navigators around Fenland. Some are operating in groups they already attend but a number of others are based in public buildings such as libraries and community centres. Libraries in Whittlesey, March and Chatteris all host navigators, whereas in Wisbech they are currently operating out of Oasis centre. Villages such as Manea, Doddington and Wimblington all have there own navigators. For instance a man in Wisbech St Mary has had several contacts with a community navigator. This has included a benefit check. He was also given details of a local blind society and the car scheme which could help in access the local group for visually impaired. This will enable him to maintain social contact with other people both with the drivers and others attending the groups, as well as possibly increasing his income so he can readily afford the car scheme or even to improve his quality of life. In addition a number of professionals have come on board with the project. This includes 19 Police and PCSOs and 10 scheme managers from a major registered social landlord. In another instance a man over 85 was referred by Fire Service. He was subsequently put in touch with the Bobby scheme to improve his home safety and security. He has been able to contact the falls prevention service for additional support and contact the CAB for benefit advice. We are still seeking navigators in all areas so if you have a couple of hours a week to spare please feel free to get in touch. Tim Barzycki, Community Navigator - Fenland Co-ordinator

Community Navigators Hunts Huntingdonshire’s Community Navigators have been running drop in sessions for local residents in libraries, church halls and alongside existing community groups. Others have been doing home visits in more rural communities or if a person is not able to get to their local drop in. One such home visit was to a lady who had lost confidence in being able to get out and about after being discharged from hospital. The Community Navigator was able to provide her with information about the local good neighbour scheme, as well as getting in touch with the churchwarden and reverend to discuss working together get the lady to her local coffee mornings at the village church. The lady was also put in touch with her local Timebank. Through knowledge of these services and being able to access transport, the lady has enjoyed catching up with friends old and new at her local pub for lunch, coffee mornings and other community events. This has uplifted the lady’s spirits and connected her to her community. We now have Community Navigators ready to help in St Ives, Yaxley, St Neots, Huntingdon, Little Paxton, Somersham, St Neots, Ramsey, Ramsey Mereside, Ramsey St Mary, Ramsey Heights, Ramsey Forty foot and Upwood and the Raveleys. Also, we have been working closely with organisations that come in to contact with older and vulnerable adults. Most recently, Timebank Co-ordinators in Somersham and St Neots and Eynesbury have become Community Navigators. Working together will further strengthen our ability to provide information to local people. We look forward to continuing to work together in the coming months. We are still looking for more Community Navigators throughout Huntingdonshire. If you have some time to spare, we would like to hear from you. Bea Brown, Community Navigator - Hunts Co-ordinator

South The project continues to gain momentum in the district and we already have regular free drop in sessions established in Bar Hill, Cambourne, Linton, Melbourn, Gt Shelford as well as Navigators in other areas who can make contact with local residents who may need pointing in the direction of beneficial services and activities. Our volunteer Navigators have recently helped people find support with: filling out benefit forms, getting a ‘lifeline’ alarm, and sourcing affordable local community transport to get to the supermarket and to the Shakespeare festival! Do get in touch if you, or someone you know, would like a chat with a local Navigator – 01954 212100. Rob Wallace, Community Navigator - South Cambs Co-ordinator

Direct Services Help at Home Help at Home now has over 150 volunteers who are spread over the four corners of the County (excepting Peterborough) and just outside too! We had a phone call at our Chatteris office from someone who was being cared for by a kind neighbour. The neighbour was due to go on holiday the next day and the family lived away and were unable to provide support. Our Co-ordinator immediately arranged a volunteer to visit, but it transpired that the client wasn’t able to move very far independently and needed personal care which we are not able to give. On contacting Social Services we found that care could not be arranged so quickly and, after talking it through with the family, agreed that we should find some immediate respite care before longer term arrangements could be made. Social Services advised us of the care homes in the area and agreed for us to contact them on behalf of the family. After many phone calls and liaison with the family our Co-ordinator managed to arrange some care for the same day in a nearby care home. This is what the family said. “I wish to record my BIG Thank You, For your help, knowledge and understanding on Friday 22nd, to bring a conclusion to a situation out of control with (my mother), 90 years of age and at that time high risk. Nothing short of a fantastic effort from you in difficult circumstances, your suggestion and information given regards the respite care enabled her to secure care. On talking to Cambridge Social Services, a contact number from you, informs me that your commitment and input brought a high risk lady into safe hands, on this evening and to future safety in residential care. Thank you so much, your help will make mum’s quality of life greatly improved.” Other feedback from clients: “I think it’s important that Care Network’s Help at Home is acknowledged as you were the only ones who said ‘yep, no problem, we can check in on her’. Everyone else said things like, ‘sorry, we have a waiting list until July’ or something along those lines - everyone - and I was so desperate. After I’d phoned you the first time, I actually sat down outside Sainsbury’s and said ‘there must be a catch, I don’t understand, they just said yes’. It meant so much to me, and I really want you to know that.“ "She was absolutely brilliant. I can’t praise her enough. She was absolutely fantastic. It’s a wonderful service. It makes a huge difference when you come out of hospital, and it gives you a terrific boost. For someone to be able to help you - to do your shopping, spend time with you and get to the bank for you – it’s really special. The system is brilliant. And for her (the volunteer’s) family to allow her to come and support me was a huge kindness. I can’t praise her enough, I really can’t. She made all the difference in the world for me. Please thank her for me and pass on my regards. And could you let her know that my back is much, much better. I’m thrilled to bits. “

Direct Services Information at GPs Our Information service continues to run on alternate weeks in the Isle of Ely Health Care Consortium. Here are some cases we have helped with: Our Information Officer was visited recently by someone who had been diagnosed with Multiple Sclerosis who was seeking sources of information and support. The patient was on sick leave from their job and subsequently contacted us when they received a letter from their employer about intended disciplinary action. Our Information Officer: Referred to the local MS Society and also (an online community for young people with MS) Contacted the Princess of Wales hospital on her behalf to confirm her appointment schedule with specialist nurse Signposted to the Dept of Work and Pensions – referral made for telephone consultation about possible benefits Referred to ACAS with regard to employment dispute Assisted to draft a letter to her employer as they had demanded she attend a meeting at less than 24 hours notice. An older couple were concerned that they were no longer able to do so much for themselves and wanted contacts with people who they may be able to call on in the future if needed. Our information officer visited them and provided them with contacts for the following: Care Network – Help at Home Age Concern Home shopping service Wiltshire Farm Foods Local mobile hairdresser Hilary Johnys, Direct Services - County Manager

Older People’s Programme Cambridgeshire and Peterborough Clinical Commissioning Group is the new NHS organisation that puts clinicians, such as doctors, in charge of making decisions about local health care services. From April 2013, Cambridgeshire and Peterborough Clinical Commissioning Group took over responsibility for planning and buying health services across the whole of Cambridgeshire and Peterborough as well as some parts of Hertfordshire and Northamptonshire. One of their three priorities is improving care for people who are frail and elderly, and so they are talking to a wide range of people about the Older People’s Programme to raise awareness and to find out what they think about how healthcare services could be provided to older people. They are happy to visit groups and give a presentation and to answer questions. So if you have a free date in September contact Sarah Prentice, Engagement Officer at Cambridgeshire and Peterborough Clinical Commissioning Group, Lockton House, Clarendon Road, Cambridge, CB2 8FH. Tel: 01223 725304 or Email:

Direct Services Want to be better connected to your family? Today’s families often live far apart, leaving older family members feeling socially isolated. Modern technology and social media now allows us to share the special moments of our lives, but our tech-shy families are missing out. Central Bedfordshire Council and Cambridgeshire County Council are looking for individuals aged 70 or over to take part in a study to help tackle this issue. The study will aim to find out whether a new product called ‘Mindings’ can help keep friends and family connected and reduce loneliness. ‘Mindings’ allows family and friends to send personal captioned photos, text messages, calendar reminders and much more to a digital screen, which you never even need to touch. It has been described as ‘Facebook for the technology shy’.

Taking Part We are looking for individuals aged 70 and over to take part and test the ‘Mindings’ service. The study will last two months and you will be provided with the technology and support you need to use the service at no cost. If you don’t have an internet service, one will be installed and the connection paid for at least the duration of the trial. All we require of you, together with at least one family member/friend, use the service regularly to keep in contact and provide feedback to our researchers. Your family member/friend needs to know how to send messages and photos from a mobile phone and/or from email or other social media like Facebook, for example. We are now recruiting for: Trial 2

September to October 2013

Trial 3

October to November 2013

If you are interested or know someone who may benefit from this and would like to know more please get in touch with Hilary Johnys on 01954 211875.

The research will be carried out by a qualified research team from Health Enterprise East and it will be published by the East of England Local Government Association for future use by East of England local authorities.

Hello to‌. Welcome to Sue West our Community Navigator Support Officer. Sue has been working in the Charity sector for some time, most recently at COVER where she worked as the Finance and Admin Officer and previously for several years as an Administrator for various projects. Sue is looking forward to the new challenge and getting to grips with our database, Charity Log!

Welcome to Hilary Bagshaw who has replaced Jenny Halsall as our Melbourn Locality Worker. Hilary will be with us until October, completing the work Jenny started on our project in the Melbourn area and writing a report. She will also be compiling a toolkit of resources that will be useful for Community Navigators and groups in the community.

Welcome to Mirella Teague, our new SCAN project administrator. She has been a volunteer administrator / adviser for the charity Cambridge Money Advice Centre for the last two years. Most recently she has been working and studying part-time at Anglia Ruskin University. She is also looking forward to lots of new challenges!

Don’t forget our Ball

Dates for Your Diary Tuesday 17th September

10:00 - 3:00

Visitor Training for volunteers from Help at Home and Community Groups that make home visits.

Thurs 19th September

10:00 - 2:30

Workshop for Community Car Scheme Drivers and Co-ordinators.

Saturday 21st September

7:00 - 1:00

Care Network Cambridgeshire Charity Ball at Queens College.

Friday 11th October

2:00 - 4:00

Care Network Cambridgeshire AGM at Arkenstall Centre, Haddenham.

Wednesday 6th November

10:00 - 2:00

MWS Committee Workshop looking at future sustainability.

Wednesday 27th November

4:00 - 6:00

MWS Warden’s Network Discussion group.

Wednesday 11th December

10:00 - 3:00

Visitor Training for volunteers from Help at Home and Community Groups that make home visits.

To contact us about our events or any issues in this Care Network News, please ring our main office on 01954 211919 or e-mail You can also write to us at the address below. If you’d like to volunteer with us, or suggest a new good neighbour scheme idea, please ring the same number and we’ll link you up with our office nearest to you. If you can help us by making a donation, we’d be very grateful! Cheques to Care Network Cambridgeshire, or log onto and type us into their search box. This is an easy way to give on-line.

We look forward to hearing from you, and thank you for your support!

Registered in England at 18 Broadway House, 149-151 St Neots Rd, Hardwick, Cambridge, CB23 7QJ Registered Charity No 1120693, Company Limited by Guarantee No 6297277

Care Network Cambridgeshire Newsletter - 2013 - Issue 3  

2013 Issue 3 of Care Network Cambridgeshire's Network

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