MUSEUM OPEN HOUSE
DOUBLE SHOT OF BA5
HEALTH EXPO SUCCESS
Mayor Praises local family businesss
Find the Indian Direction Tree at Museum
Networking at Shannon Passero
Free advice by top healthcare experts
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CO MM UNIT Y NE WSLE T TER P UBLISH ED BY PAUL C A R FAG N I N I
CONNECTING WITH SHANNON
The Post Office Shannon Passero on Front Street was the place to make connections as Business After 5 events were hosted by the Greater Niagara Chamber of Commerce on September 6 and the Greater Thorold Business Council on September 13.. The networking events showcased the lifestyle boutique in the 6,500 square-foot restored heritage building. The Shannon Passero Women’s Business Grant Program was promoted to seek applicants by October 15. Two grant recipients receive $12,500 each with the objective to inspire women to pursue new opportunities with creative solutions for a sustainable business. Former Grant winner, Lori Elstone featured Provisions Food Company Tommy & Lori and offered samples, while served Provision Food samples demonstrating the exquisite benefits at GNCC BA5. Yummy! of Shannon’s annual program.
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COMPANIES T.A.P. IN PROFITS WITH CUSTOMER SERVICE TRAINING
• BUSINESS ETIQUETTE, OCT 18 & 19 • EFFECTIVE COMMUNICATIONS, NOV 1 & 2 • HANDLING CUSTOMER COMPLAINTS, NOV 15 & 16 Local companies with an aim to increase profits by promoting excellent customer service are invited to join the Thorold Ambassador Program (T.A.P.) in October and November. As a pilot project sponsored by the City of Thorold, the initial series of topics on customer service with a local focus will be presented for a “train the trainer” system. The local program will help participants develop customer service skills, while guiding them to also learn techniques to train the staff in their company. The training sessions will be held from 7:45 am to 9 a.m. (meeting location to be announced soon) An optional discussion period will follow the training session as participants will be welcome to join the conversation to help promote local business with excellent customer service. The Thorold Ambassador Program is subsidized by sponsors including the City of Thorold, Thorold B.I.A., Greater Thorold Business Council, Thorold Tourism, Thorold Community Activities Group, Thorold Public Library, and Venture Niagara The sponsorships allow for a low fee of $20 per person for each session. Participants can choose to attend one session or attend all sessions, at the rate of $20 per person per session. Find details on line, www.thoroldambassadors.com.
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OC TOBER 2016
MUSEUM BRINGS LOCAL HISTORY BACK TO THE FUTURE Local heritage came to life at an Open House for the new Thorold and Beaverdams Historical Museum on September 19. Located in Lock 7 Viewing Complex on Chapel Street, South, the museum started to move its collection in May 2014 from Chestnut Hall on Ormond Street into its new venue. Today, local organizations featured in the cultural centre include the Ontario Genealogical Society Niagara Chapter, The Friends of Beaverdams Church, Heritage Thorold LACAC and Port Robinson Proud. Visitors can find a 200 year-old stump from the Indian Direction Tree among other artifacts.
for volunteers who moved artifacts, selected items to enhance the display space, while establishing more of a cultural centre than a stand-alone museum. Did you know the Viewing Complex where the Museum is located welcomes more than 8,000 visitors a year? Mayor Ted Luciani reflects on the displays in Museum
It is amazing how almost everything old in Thorold is revived for a cultural renaissance in our community. This truism is captured beautifully in our new local museum. Local historians have showed us how our community has stepped up with impressive progress since May 2014, when the Historical Society started to relocate its collection. It must be gratifying for community leaders to see how the City of Thorold has set a positive tone for collaboration and helped to find a building for the museum in the tourism facility adjacent to the Welland Canal.
Venture Niagara’s Susan Morin poses in heritage style with Museum Curator Randy Barnes
Pictured at right, Port Robinson Proud’s Debbie Barnes shows the antigue phonograph and artifacts.
At the open house to unveil the new museum, Randy Barnes, President of the Thorold and Beaverdams Historical Society expressed appreciation
The local tourism centre’s audience would be equivalent to the city’s population in the 1960’s. Moving forward, the customer traffic at the Complex offers an amazing opportunity to heighten exposure for the museum’s collection and effectively bridge the connection between tourism and heritage. City insiders also suggest this initiative will connect the past with the future by developing stronger collaborations in the heritage community. It is nice to see local groups working together. As they say T.E.A.M. means Together Everyone Achieves More.
Check out our local museum with an awesome display of our heritage. You can find a classic radio, phonograph, and a refurbished chair from the Tivoli Theatre where Mayor Ted Luciani would pay ten cents as a kid to watch a movie.
LOCAL SURVEY SHOWS STRONG INTEREST IN CUSTOMER SERVICE Research conducted recently showed 79 percent of Thorold merchants surveyed feel customer service training program will be beneficial for local businesses. Respondents also provided some interesting comments: “Even though our service is good, nothing is ever so good that it cant be improved.” “Strong customer service is always a good thing.” “A city that is known for customer service is a place everyone wants to visit and shop.” The local survey was used in development of the Thorold
Ambassador Program, ( T.A.P. ) a pilot project presented by the City of Thorold, along with other community groups. Knowledge or promotion of Thorold or other businesses is an area for improvement when it comes to customer service by local businesses, according to the survey responses. Based on the survey findings, the a training program has been tailored to achieve objectives in the local business community. Business Etiquette, Communications Skills, and Handling Complaints are topics most respondents chose as topics to cover in the training. See the training schedule on page one. Go to www.ThoroldAmbassadors.com for more details.
S H O P THOROLD IS PUBLISHED AS A FREE PUBLIC SERVICE MADE POSSIBLE BY SPONSORS. PLEASE THANK OUR SPONS O R S .
OC TOBER 2016
GRAND OPENING CELEBRATES ELIO’S EXPANSION Regional Chair, Alan Caslin congratulates Rob & Mario “There’s nothing better than a homegrown business, It’s spectacular.” Alan Caslin Local dignitaries and customers packed a new foot comfort clinic in Thorold to celebrate Elio’s grand opening on September 30. The party at Elio’s Foot Comfort Centre treated guests to a buffet and cake. People entered ballots in a free draw to win fantastic prizes. In presentations of certificates, speakers emphasized the community’s appreciation of 46 years of service by the locally owned and family operated company. Tours of the modern, spacious facility in the Pine Shopping Centre guided visitors on the state of the art clinic with four patient rooms where Pedorthists conduct foot assessments to make feet happy.
Thorold Mayor, Ted Luciani praises Rob & Mario “Thanks for choosing to stay in our city and make a major investment in Thorold. I thank you from the bottom of my heart,” Ted Luciani
EXPO FILLS HOTEL DIEU SHAVER WITH HEALTH & WELLNESS EXPERTS
Toy bear prizes for HDS nurses from Gluckstein Lawyer’s Dianne Henderson, second from right.
Event Town Crier, aka Dr. Tom Pekar visits Colleen, Cathy & John at Henderson’s Pharmacy booth.
Can you imagine walking into a hospital in St. Catharines these days, and with no appointment, and no fee, casually meet with a doctor or speak with a local healthcare provider for free medical advice? Actually, this scenario describes a primary benefit of the Niagara Health and explains why people filled the Courtyard at the Hotel Dieu Shaver Health and Rehabilitation Centre on Saturday, October 1 for a one-day event. The Region’s top healthcare experts collaborated in the Niagara Health Expo on at the Hotel Dieu Shaver to inspire visitors to live well every day. Hundreds of people of all ages connected with doctors and healthcare practitioners showcased at the third annual event designed to promote a healthy lifestyle. Interactive displays, expert speakers, and live demonstrations covered a broad range of healthcare services. Product samples, prizes, and swag bags promoted healthy fun.
Rob impresses HDS nurse Tess and international students with news on Elio’s Foot Comfort Centre
Alexis & Dan promoted the TCAG all inclusive membership and their Child Care Program.
The free community event was made possible through sponsor support from Gluckstein Personal Injury Lawyers, Henderson’s Pharmacy, KMH Labs, and more than 30 other event partners. A successful production of the event also relies on the dedicated support of volunteers to assist on a wide range of activities from booth set up, visitor information, and parking supervision. Thanks to Volunteer Coordinator James Symons for leading the team from start to finish. The Expo is designed to empower residents to get information and learn how to take care of their families’ health, safety, and environmental wellbeing. Attendees said they were impressed with the variety of services featured as they learned, connected, and interacted with experts covering healthcare from head to toe, and everything in between. Proceeds from a Silent Auction have been donated to the Hotel Dieu Shaver Foundation to help purchase equipment for patient care.
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T H OROL D C OM M U N I T Y E V E N T S C A L E N DA R Autism Awareness Days on Mondays and Fridays in October at Henderson’s Pharmacy, 15 Front St., S., Thorold. Henderson’s Pharmacy will have the Burst the Bubble bracelets and stickers available for a donation to Autism Ontario. Make a donation, and get a Burst the Bubble stickers on the campaign wall in the store. Pick up pamphlets at Henderson’s Pharmacy to learn more about the Autism Ontario, Niagara Chapter. October is Autism Awareness Month and Autism Ontario - Niagara Region Chapter celebrates each year with our Annual Burst the Bubble: Understanding Autism Awareness Campaign. This campaign aims to help raise awareness in the community about Autism Spectrum Disorder (ASD). Henderson’s Pharmacy is proud to support the campaign, which includes many events in October. Check their website for a calendar of events.
Wednesdays 6:30pm - 9pm Oct. 12 7:30 pm-9pm Oct. 13-16 Variable times Oct. 14
Thorold Air Cadets. The Squadron meets weekly on Wednesday evenings from 6:30pm to 9:00pm at Trinity United Church, 15 Pine St., S., Thorold, For youth ages 12-18, the Royal Canadian Air Cadets participate in a variety of fun and challenging activities. There is something for everyone – no matter what their personal interests are in life. For more information email: firstname.lastname@example.org Niagara Regional Orchid Society Meeting . The topic for the October meeting of the Niagara Regional Orchid Society will be “Orchid Tips and Tricks”, presented by John Marcotte. Holy Rosary Church Hall, 35 Queen St. Thorold. 15th Anniversary Canal Bank Shuffle, tickets now available $25 in advance at Donnelly’s Pub, 54 Front St. S., Thorold and other locations in Niagara or on line at www.canalbankshuffle.com or $30 at the door. Various locations and times for festival shows. John Primer & The Real Deal Blues Band, Bob Margolin, Toronzo Cannon, Paul Deslauriers Band, Jack De Keyzer, Monkeyjunk, Miller & The Other Sinners, among other bands will be in the line-up.
Orchid Display at The Heart To Heart Gallery, 57 Front St Thorold. The Gallery will feature a display of orchids on Friday, October 14th from 11-to 5 pm and Saturday, October 15th from 11 to 4 pm.
Oct. 15 1-2pm
Chess Lessons @ Thorold Public Library Learn to play or come for a game! All ages. All skill levels. FREE. Registration is required. For more information and/or to register, contact the Library, 14 Ormond Street North.
Hotel Dieu Shaver Health & Rehabilitation Centre Open House Tours of the HDS programs and services, interactive stations, refreshments, and giveaways. 541 Glenridge Avenue. St. Catharines.
1pm-4pm Nov. 2 9am - 9pm
Senior’s Day at Henderson’s Pharmacy: Senior’s get 20% discount at Henderson’s on first Wed. of every month.
Go to www.shophorold.com for more events and photos of people in the community. Submit your event online. www.shopthorold.com/events-listing-form/
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