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Summer 2020


Year 28 Issue 04 $8.95

RIGHT FIRST TIME Inside NZ's top franchises named PLUS get the right funding | finding good advice | the value of support endorsed by

Westpac Directory of Franchising Over 275 different franchises

YOUR SUCCESS IS OUR SUCCESS Goodwin Turner provides specialist legal services tailored to the needs of businesses and their owners. We understand what it takes to turn a successful business into a viable franchise by laying the legal foundations to help you reach your goals.

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generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations


The recent case of a South Island kebab shop that attempted to create a logo simply by turning McDonald’s famous Golden Arches upside down drew a lot of media attention. It was blatant abuse of a trademark that has come to be a shorthand for speed, efficiency and quality and is so famous that, in their advert on page 65 of this magazine, the company has only had to hint at its own trademark for everyone to recognise the brand. McDonald’s has spent over 70 years building the name and systems that have made it the most famous franchise in the world. Franchising has a shorter history here, but the Westpac New Zealand Franchise Awards gave franchisors and franchisees the chance to celebrate just how far the sector has come in the last 25 years (see page 8). This year’s Supreme Franchisee and Franchise System of the Year were both first-time entrants. Their achievement reflects the effort they have put in to building their businesses and the expert help they received along the way. The quality of the finalists this year meant that the judges had a more difficult task choosing the winners than ever – but getting it ‘right first time’ is what franchising is all about. Buying a franchise enables you to use the brand and systems developed over years by an experienced company to build a business of your own. If you’ve just picked up this magazine, you might be amazed at the range of opportunities that franchising offers. In the following pages you’ll find profiles of everything from appliance rental and freight forwarding to food, fitness training and renovation – and even more in our Directory (page 84). If one of these franchises inspires you, you need to check it out to make sure that it will suit your personality, your skills, your goals and your finances. That’s why you’ll also find advice on getting the right funding (page 28), choosing advisors (page 48), what to expect from a franchisor (page 34) and what guarantees really mean (page 42). We hope you find plenty to encourage you to think about doing something new in 2020. Have a great summer! Simon Lord Publisher Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at franchise.co.nz

PUTTING PEOPLE in BUSINESS proudly supported by

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan



Right First Time

All the results from the 25th annual Westpac New Zealand Franchise Awards. Who won and why?

28 Get The Right Funding


Use The Right Advisors

Daniel Cloete from Westpac explains how working with a specialist franchise banker can help you make the right decision

Getting input from specialists will save you time and help you make better decisions

Summer 2020 Year 28 Issue 04

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Updates Some recent news stories in brief from our website at www. franchise.co.nz 13 Awards & Rewards Top franchise Pukeko Rental Managers enables franchisees to build ongoing businesses 15 Team Spirit The Coffee Club gets hands-on to help a new franchisee 17 Next Gen Franchisee BurgerFuel business owner: Chris Edwards tells his story 19 Long Term Futures Paramount Services franchisees can build big careers 21 Barista To Boss Buying a Columbus Coffee franchise was a natural step 23 The Potato Principles Philip Morrison of Franchise Accountants shares 6 a-peeling lessons for franchise buyers 25 Life Changing NumberWorks’nWords tutoring is a rewarding opportunity 26 Leading The Way 24/7 Night ‘n Day is NZ’s largest convenience store franchise 30 Click Here Clik Tile System is a proven product looking for a distributor 31 A Sporting Chance Kelly Sports is for people passionate about teaching

33 Keeping People Safe ASWEFA wants franchisees nationwide to train operators

53 The Mexico Way One of the first franchisees knows why Mexico is so good

34 My Dear Franchisees 55 Keep It Coming Ann Andrews helps new Rentronics offers recurring franchisees know what to expect income from five days per week 37 Wise Choice 56 Stick To The Recipe A Buyer’s Choice Home Proven systems are key to Inspections offers a new career success, says Dream Doors 39 Looking For Young Guns 57 Sweet Success InXpress is for young people Donut King wants single store who can make things happen and multi-unit operators 40 Cutting Edge 58 Who Can Legally Sell Growth is the focus for Just Cuts A Franchise? in New Zealand Stewart Germann clarifies the law around qualifications 41 Right People Right Place Iridium Partners matches the 61 Opportunities Unlimited people with the franchise Fastway Couriers is now Aramex – a leading name in logistics 42 Guaranteed Income? What importance has a work or 63 Solid Past Solid Future income guarantee? Touch Up Guys have all the right answers 45 Safe Future Enjoy recurring income with 65 I’m Lovin’ It Appliance Tagging Services McDonald’s is offering a rare opportunity for new franchisees 47 Japanese For Starters Hachi Hachi is a proven fast 67 The Meaning Of Support casual restaurant concept Awards for the people who help coach franchisees to succeed 50 Transformational Huge opportunities in 69 Good Health renovations, landscaping and Kiwi Beverages has a few key maintenance areas left for top salespeople 52 Seconds Out Round One 70 The Big Picture UBX is a fast-growing boxing and News from the Franchise strength fitness franchise Association of New Zealand

73 Starting With A Bang New V.I.P. franchisee earning executive salary within a year 74 Franchise Banker Honoured Daniel Cloete has been awarded Life Membership of FANZ 75 Moving Mountains Proven systems and guaranteed leads help Pack & Send owners 77 Tips For Great Franchising – Part 5 Franchize Consultants share nine more best practice tips 79 Working One Day A Week Seasons offers a part-time business with a full-time income 80 Surging Ahead It’s all taken off for former Jim’s Test & Tag rookie 81 Find Out About Franchising Our website has plenty of free advice for franchise buyers 83 Earning Income While You Sleep Passive income from 24-hour operation for Speed Queen 94 Creating New Futures Scratchpad Technology Learning Centres help kids learn technical and life skills 84 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

84 Franchise and Business Opportunities

Editor Simon Lord Production Manager Eve Brown Business Development Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz Copyright

All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.


93 Specialist Advisors

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd Conditions

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

96 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.



UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

Franchise welcomes record fine for former franchisees An Employment Court ruling which has seen two former franchisees fined for serious employment law breaches has been applauded by the franchisor, which says it has no tolerance for abuse of legal obligations. Husband and wife, Paramjeet Singh Parihar and Kuldip Kaur Parihar, who owned two Super Liquor stores in Hamilton have been ordered by the Employment Court to pay a record $200,000 in penalties for serious employment law breaches. This is in addition to $250,470 they already repaid to six former employees for minimum wage and holiday pay arrears. Failure to comply with these Court orders can lead to imprisonment. All employees in question were migrant workers from India on temporary visas. Mr and Ms Parihar are themselves of Indian descent. The Judge noted this makes the way they treated their workers even more ‘inexplicable and heinous’. Campbell McMahon, Chief Executive of Super Liquor Holdings

Limited said he is pleased with the ruling of the Employment Court. ‘We’re pleased the court has come out hard and made an example in this case. Super Liquor simply will not tolerate any abuse of fundamental obligations under employment law or exploitation of employees by its franchisees. There is no place in the New Zealand business community for this kind of behaviour and we hope that the court’s decision today sends a clear message to employers up and down the country about compliance with employment legislation and its importance,’ he said. Super Liquor has been working with the Labour Inspectorate to ensure its enhanced compliance programmes satisfy industry bestpractice, and has been keeping MBIE informed of the action taken. It has also liaised with the Indian Workers and Migrant Workers associations to get their perspective and keep them up to date.

AUSTRALIAN FRANCHISE AWARDS National chocolate store franchise San Churro was named Australian Established Franchisor of the Year in the recent MYOB FCA Excellence in Franchising Awards. The company specialises in chocolate drinks, ice cream, desserts and churros, and has 51 franchisees across Australia. Bubble tea franchise Chatime received the International Franchisor of the Year award. Express Retail Group was named Australian Emerging


Franchisor of the Year while Laser Clinics Australia took home Awards for both Excellence in International Franchising and Franchise Innovation. Pack & Send won the Excellence in Marketing Award, while Bakers Delight achieved a transTasman double – their Burleigh Heads store won the Franchisee Community Responsibility and Contribution Award matching the achievement of Pukekohe’s Michael Faulkner (see page 8).

FOOD FRANCHISES MOSTLY GROWING AS OTHERS BOOM The latest version of the Franchise Times Top 200+ shows that the biggest names in franchising continued to grow last year. Overall group sales grew by just over 4 percent and, had it not been for two big names which had a pretty bad year, would have matched the 4.6 percent recorded last year. Who were the two losers? Subway, which reported global sales declines of $1.1 billion, and real estate company RE/MAX, which was down by $862 million (all values shown are US$).

five for the first time since 2009 by a non-food company – Ace Hardware. Taco Bell moved into 10th spot, with overseas outlets now slightly outnumbering US ones (7,072 to 6,588).

The Top 200+ is a ranking of the largest franchise systems based in the United States according to global systemwide sales. Produced by the USA’s Franchise Times, it is based on more than 20 years of research and enables industry-watchers to identify trends within and across categories.

The strongest growth category for the year was health and medical, which grew by 14.5 percent followed closely by personal services. Fitness and education both played a major role in these rises. Other areas of growth were hair care, trampoline parks and disaster restoration, all of which achieved double-digit growth in 2018, as did collision repair and senior care.

Subway was bumped out of the top

Among restaurants, the strongest categories were chicken and Mexican (both of which are currently seeing growth in New Zealand with the launch of franchise brands such as Winner Winner, Bird on a Wire and Mexico). See our last issue for trends in food franchising

Economy showing signs of spring Having endured the chill winds of a slowdown, Westpac’s economists say signs of spring are emerging. Chief Economist Dominick Stephens says, ‘We have long expected the economy to get a lift from government spending, low interest rates, and rising house prices, and that’s how things are playing out. The biggest call we have made this year was that house price inflation would lift from 1% to 7% by the end of 2020. No other major forecaster shared that view back in April, but evidence of a housing market pickup is now clear.’ The latest Westpac Quarterly Economic Overview suggests that, ‘There are also tentative signs that the housing market is helping to support consumer spending, with electronic card transactions and car registrations picking up a little in the last few months after a soft patch in the first half of this year. ‘Businesses are still very downbeat, but they may be seeing some light at the end of the tunnel. Surveyed business sentiment for the September quarter was very weak, but expectations for the quarter ahead rose slightly. Similarly, job advertisements have recovered a little after falling sharply mid-year. ‘Regionally, Auckland has grown by much less than previously thought. The flipside is that the smaller regions have seen much stronger population growth than was previously estimated.’ This reinforces the growing interest in moving to the regions from franchise buyers. There’s some potentially good news for premises-based franchises in this quarter’s special report on commercial property which suggests that space may become more available and rent increases more limited than in recent years. Franchise New Zealand

Summer 2020

Year 28 Issue 04



FRANCHISING WORTH $1.75 TRILLION Franchising contributes over $1.75 trillion per annum to the global economy, and 2.7 percent to the economies of the 47 member countries of the World Franchise Council (WFC). The figures were compiled in the World Franchise Council survey on the Economic Impact of Franchising Worldwide, and released at the latest WFC summit in Abu Dhabi. The survey also found that there are over two million franchise businesses globally, creating nineteen million jobs.

In dollar terms, the United States leads the way with over US$650 billion of revenue generated per year through franchising. On a per capita basis, it’s worth noting that New Zealand is a world leader, with our franchise sector having a turnover of NZ$27.6 billion (US$17.2 billion) – equivalent to 11 percent of New Zealand’s GDP. Add in motor vehicle sales and fuel retail and it comes to $46.1 billion (US$28.8).

PAYROLL PROBLEMS COULD COST MILLIONS Complex legislation and payroll software is being blamed for a problem that has caused many employers to face massive costs as they make up for incorrectly calculated holiday pay. The organisations caught out by the problem include Bunnings, the Police and District Health Boards, but as always it’s McDonald’s that has been at the forefront of recent media attention.

A spokesman for McDonald’s told Stuff, ‘We have spent tens of thousands of hours working on what is a hugely complex project in order to ensure the approach to making calculations is correct. With the agreement in place, we can now start the process of doing individual calculations. As other companies working on annual leave remediation have done, we will advertise when we have worked through the calculations and will have a website current and former employees can log into.’

In Brief • Auckland franchise lawyer Stewart Germann has become the first person operating in New Zealand to have qualified as a Certified Franchise Executive (CFE). The award was made at a special ceremony during Australia’s National Franchise Convention. CFE is the only internationallyrecognised professional accreditation programme for franchise executives. • Proposed changes to the Fair Trading Act would extend current consumer protections against unfair contract terms to apply to business contracts with a value below $250,000. Franchise lawyers say that if a franchise agreement is covered by the new regime and the value of the contract is

NZ’s Award Winning Franchise Law Team

Unite Union national director Mike Treen welcomed the fact that McDonald’s had done more than it had to by backdating the pay to 2009.

It’s been estimated that the holiday pay problem could affect two million employees. New Zealand’s Holidays Act has been called horrendously complicated and outdated, with complex rules for calculating leave which are open to misinterpretation and can be difficult to apply correctly. As the number of organisations involved in the MBIE’s investigations demonstrates, employers have found it massively difficult to do the right thing. In May 2018, the Government established a taskforce to review and provide recommendations to improve the Holidays Act. The MBIE says a new regime is likely to be a minimum of 12 to 18 months away from being implemented. Read the full article with links at www.franchise.co.nz/articles/3055 below the threshold, then a careful review of the franchise agreement will be required. Read more at www.franchise.co.nz/ articles/3040 • Taco Bell has opened its first New Zealand store in Auckland’s Lynn Mall, with the restaurant serving 1 taco every 48 seconds on its first morning. Restaurant Brands has not announced any plans to sub-franchise the brand here. • The Companies Office has launched a new online resource for owners of growing small businesses to help them navigate the move into business director responsibilities. The tool contains links to understand what it means to be a director, who can be a director, a guide to conflict of interest and how to develop director skills.


Stewart Germann

Khushbu Sundarji


Senior Associate

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation •A proven track record •Outstanding references

09 308 9925 www.germann.co.nz 7

WESTPAC SUPREME FRANCHISE SYSTEM OF THE YEAR Winner: Pukeko Rental Managers Pukeko Rental Managers’ first-time win reflects the attention to detail that has been put into developing the business model. The Auckland-based company was launched in 2010 and now has 23 franchisees throughout New Zealand with more to come: ‘Since winning the Awards, the level of enquiries has jumped dramatically,’ says David Pearse, Pukeko’s founder.


‘I really hadn’t expected to win an Award this year,’ he confesses. ‘I was only planning to dip my toe in to get some feedback on how to improve. I was shocked when we won! Really, this is a reward for the whole team: for the franchisees who are out there doing the business, for our marketing people and our sales trainers.’ The franchise is based upon David’s long experience in property management, and his conviction that ‘There must be a better way’. ‘There’s been a lot in the media about how bad some property managers are, so our whole focus is on providing a service and always looking to do better. We use independently-gathered Net Promoter Score data to help, and put a lot of emphasis on systems and training to ensure that everyone’s on the same page. Get that right and the financial rewards follow.’ The judges say that, ‘David has a clear understanding of the requirements of the property owner and tenant markets, and uses sophisticated, data-driven techniques to understand performance, including benchmarking. His management structure is one that places each of the franchisees at the top of the pyramid, with everyone below them there to support the frontline endeavours.’

First time entrants took out both major titles in a closely-fought battle at the 25th annual Westpac New Zealand Franchise Awards Finalists came from all over the country: from Te Awamutu, Takanini and Timaru; from Wellington, Whanganui and Winton; Lower Hutt to Hawkes Bay and the East Cape. The range of business types covered everything from cafés to cleaners, childcare to convenience stores, bakeries to building maintenance, rental management to shoe repair. The Westpac New Zealand Franchise Awards were a fair reflection of the sheer variety of the $27 billion franchise sector and, in this 25th year of these prestigious awards, it was fitting that there were two brand new winners. Pukeko Rental Managers won a stunning victory to take out the Westpac Supreme Franchise System of the Year title ahead of fellow finalists Exceed Franchising and the resurgent Cobb & Co. Meanwhile, Sarith Thong of The Coffee Club Takanini was named Westpac Supreme Franchisee of the Year, taking the title just ahead of Vikas & Divy Kanojiya of Paramount Services Timaru and Amit & Deepika Sharma of Green Acres, Te Awamutu, both of whom were winners in their own categories.


David Pearse, founder of Pukeko Rental Managers, with FANZ Chairman Dr Callum Floyd (left) and Daniel Cloete of Westpac (right) Franchise New Zealand

Summer 2019

Year 28 Issue 04

WESTPAC SUPREME FRANCHISEE OF THE YEAR Winner: Sarith Thong, The Coffee Club Takanini Sarith Thong and his wife Helen Lin opened The Coffee Club Takanini as a brand new store on 7 December 2013. The couple had previously owned lunch bars, but they felt that joining a franchise would give them the backing of a well-known, reputable brand and an opportunity to build something bigger. They’ve done that all right, winning The Coffee Club’s Franchisee of the Year award twice before expanding their empire by taking over The Coffee Club at Manukau Supa Centre earlier this year. ‘This is my first time entering the Awards,’ says Sarith. ‘I wanted to challenge myself and compare what we have achieved to other franchisees, and see how we can do better as a business. All credit to our team – I have high expectations of myself and of them, and this is a reward for all their hard work.’ The judges commented, ‘This business shone ... A good understanding of the business has enabled a strong operational foundation on which Sarith has built his customer service. He uses The Coffee Club’s systems to support his strategic planning with a good linkage to key objectives. He manages by fact, using a weekly review of KPI’s. ‘As important to Sarith as his customers are his staff, who are well-trained and mentored in their respective roles. Key strengths are the understanding of who the customer base is (and when they purchase), the retention of these customers, and great brand awareness within the catchment area.’

ABOUT THE AWARDS The Westpac New Zealand Franchise Awards are open to all members of the Franchise Association. Entrants go through a comprehensive four-stage process and evaluations by the New Zealand Business Excellence Foundation based on internationallyrecognised quality criteria. It means that Awards winners and finalists can rank themselves among the very best in the world. Introducing the Awards, FANZ Chairman Dr Callum Floyd said, ‘Tonight we recognise and celebrate those who are finalists and those who win individual, special and supreme awards. ‘Well done to the individuals and organisations who have entered. The investment in time and effort to enter is considerable. But the pursuit of excellence and competition, and all that entails, are among the most important leadership characteristics for addressing today’s environment.’ Daniel Cloete, Westpac’s National Manager Franchise & Strategic Partnerships, said, ‘Westpac is proud once again to be associated with these prestigious Awards. Our support forms part of our long-standing partnership with the Franchise Association and commitment to driving business excellence. ‘Westpac also want to take the opportunity to recognise all the participants and winners over the last 25 years. The franchise industry has experienced tremendous growth over the last few decades and has also matured a lot. Strong and prosperous businesses are the building blocks of a stronger New Zealand.’ The 25th annual Westpac New Zealand Franchise Awards were presented at Cordis, Auckland, on 9th November 2019.

Sarith Thong and Helen Lin of The Coffee Club Takanini – Westpac Supreme Franchisee of the Year



CATEGORY AWARDS Awards were presented for Franchisee of the Year and Franchise System of the Year in each of three categories. The Supreme Awards winners were selected from these categories: • Business to Business

• Retail & Hospitality

• Home & Lifestyle

BUSINESS TO BUSINESS Business to Business Franchisee of the Year Winner: Vikas & Divy Kanojiya, Paramount Services Timaru

Paramount Services is a regular winner in these Awards, having been named Supreme Franchise System of the Year three times – in 2008, 2015 and 2018. Impressed by the franchise’s reputation, husband and wife team Vikas and Divyabahen Kanojiya became Paramount Services franchisees in May 2018. By Vikas Kanojiya (left) with employing a small team of Craig Smith of Findex staff, the couple combine managing their business with their day jobs: Vikas in sales and Divy in customer service. With two children as well, they lead a very busy life. ‘Entering the Awards gave us satisfaction that we are doing good work with our family, our day jobs and supervising our sites at night,’ says Vikas. ‘Winning this Award will give us motivation for further improvement and make our team proud and happy. It will also help us in getting future work.’ This determination to grow their business was noted by the judges. ‘In a short period of time, Vikas and Divy have experienced amazing levels of growth through hard work and a clear vision of how their growth will increase over the coming years. This growth is seen not just coming from one area, but a number of market sectors, coupled with an increase in staff so as not to reduce quality of service. ‘They use the multitude of systems available to them from Paramount to ensure quality, health & safety and customer satisfaction standards are constantly tracking at correct levels.’ FINALISTS • Vicky Harris, Pukeko Rental Managers, Hawkes Bay • Aroha & Joe Thompson, Paramount Services, Taranaki

Business to Business Franchise System of the Year Winner: Pukeko Rental Managers

Going on to win the Supreme Award, Pukeko Rental Managers operates from Albany to Nelson. Each franchisee is a dedicated owner-operator with a limited number of properties under management at any one time in their local area. ‘Traditional property management is office-based and has multi-tier management structures,’ explains franchisor David Pearse. ‘The Pukeko business model reduces the overheads and allows our franchisees to offer a personal service to all their clients while still being competitively priced.’ Such is the quality of the service, Pukeko Rental Managers guarantees home owners a minimum of 50 weeks’ rental income a year – something that really impressed the judges. ‘Our mantra is We don’t want to be the biggest, but the best,’ says David. ‘In fact, the most rewarding part of the entry process was the survey of franchisees which showed their high level of satisfaction.’

HOME & LIFESTYLE Home & Lifestyle Franchisee of the Year

Winner: Amit & Deepika Sharma, Green Acres Te Awamutu Amit and Deepika have been Green Acres cleaning franchisees for over five years. The couple are no strangers to hard work – Amit was previously a dairy farmer, while Deepika was a healthcare assistant. Originally, Deepika ran the business but as it grew Amit Deepika & Amit Sharma joined her to focus their efforts and build a thriving business. They now provide services to a broad range of customers including local government, education, retail, medical facilities and residential homes. Earlier this year, the couple were named Green Acres’ own Franchisees of the Year, with their business advisor commenting, ‘Such is their efficiency that they probably have the highest average hourly rate of any commercial cleaning business in the country.’ This inspired them to enter the Westpac New Zealand Franchise Awards. Amit says of completing their entry, ‘Once we saw in writing the heart, soul and hard work we’ve put into the business over the last five years, and all that we have accomplished, we just had to step back and feel proud about what we have done. Buying into Green Acres has brought us financial stability and enabled us to buy our first home too.’ The judges commented, ‘Green Acres Te Awamutu provided great examples of continuous improvements being made to their operations, and great contributions to the community, with a relevant selection of results which show the achievement of improvements over time.’ FINALISTS • Neel & Anne-Marie Thompson, Exceed Manawatu/Whanganui • Ingrid Godden, sKids Wellington • Mike & Barbara Collett, Just Cabins Gisborne and Opotiki

Home & Lifestyle Franchise System of the Year Winner: Exceed Franchising

Exceed is a regular entrant – and a regular winner – at the Franchise Awards. ‘We always find it a good opportunity to have an in-depth look at how our franchise system and businesses are operating and The team behind Exceed Franchising performing,’ say founders David and Karen Dovey. The company has 24 franchisees around the country specialising in the repair and maintenance of aluminium windows and doors, and has also expanded into Australia. The judges said, ‘Exceed provides comprehensive training on its product and services, and offers further development for its franchisees through courses and mentors. Many of the results graphs showed Exceed’s use of the Net Promoter Score and Global Benchmark concepts to provide comparative data.’ ‘Putting together the entry made us really appreciate how far our franchise system has come over the past 25 years, the memories that have been created on that journey and the awesome culture the system has achieved,’ say the Doveys.

FINALIST • Paramount Services

‘Winning this Award provides a huge sense of achievement and reinforces that we are on the right track with our systems. Our franchisees are like family and we wouldn’t be where we are today without their support and commitment. So, in that sense, it’s the entire group winning the award, not just the franchisor.’

Category sponsored by Findex

Category sponsored by Stewart Germann Law Office


Franchise New Zealand

Summer 2020

Year 28 Issue 04

RETAIL & HOSPITALITY Retail & Hospitality Franchisee of the Year

Winner: Sarith Thong, The Coffee Club Takanini The Retail & Hospitality category was an incredibly fiercely-contested one this year with five excellent finalists. Winner Sarith Thong, who went on to take the Supreme Award, is quick to credit the support he has received from others. ‘The Coffee Club has a great reputation for helping franchisees pre-select the right staff, which really paid off for us from day one. We have a great team of experienced senior staff at Takanini, which has allowed us to focus on building up our second café at Manukau.’ That respect obviously works both ways – in an industry where high staff turnover is the norm, many of the Takanini café team have been with Sarith and Helen for over five years. ‘In this business, customer service is everything,’ Sarith says. ‘ We all work hard at building customer relationships, and our customers have responded by making all sorts of comments about our winning this Award – they’re really pleased for us. It’s an honour to have those kinds of customers, truly.’ FINALISTS • Daniel Prasad, Mister Minit North City • Simarpreet Singh, Mister Minit Queensgate, Lower Hutt • Glen Gaskell, Mister Minit Palmerston North • Bridget Stevens & Rebecca Excell, Night ‘n Day Foodstores Winton

Retail & Hospitality Franchise System of the Year Winner: Cobb & Co.

Every Kiwi has fond memories of Cobb & Co. family restaurants, but from the 1990s onwards the chain became tired and outlets closed. It had a new lease of life, though, when Tauranga franchisees Sue and Ben Gower took over the whole company back in 2012. The couple carefully re-worked the traditional menu, keeping old favourites and adding new ones. There are now 5 franchisees and 3 company-owned restaurants. ‘Cobb & Co. is now a dynamic, technology-driven, totally integrated operating system providing real-time, vital information to the operator,’ say the Gowers. ‘We have been able to empower our franchisees by putting the economic drivers of their businesses into their hands. ‘There’s a common perception that Cobb & Co. is a tired old brand well past its use-by date, yet the new restaurant which opened in Papanui in August 2019 served 5,945 people in the first three weeks. ‘The reality is that Cobb & Co. has stormed ahead of the pack: we embrace innovation, are technology and staff-driven, and offer a profitable, viable business opportunity. Our management team are young, qualified, bright and innovative. Our franchisees are serious business people, interested in running profitable, significant businesses. This Award is a fantastic validation of Cobb & Co. to the wider business audience.’ The judges agreed, saying, ‘This entry suggests a franchise system that is outstanding in the (hospitality) industry. The evidence provided to support the claims made in the application was unmatched.’ FINALISTS • BurgerFuel • Night ‘n Day Foodstores • The Coffee Club Category sponsored by Franchise Accountants

SPECIALIST AWARDS Further Awards were made in a number of specialist categories. These winners were not eligible for the Supreme Awards.

Small Business Franchisee of the Year

Winner: Helen Lei & Stanley Siew, Paramount Auckland Helen and Stanley bought their Paramount Services franchise in April 2018. They liked the fact that the business was time-flexible and have put that to good use with clients in different industries requiring different time slots for cleaning: clinics, kindergartens, law firms, telecommunications and design companies. ‘For us to meet their reasonable requirements without affecting Stanley Siew and Helen Lei with our bottom line, we developed a Adam Kemp of enableHR (left) series of corresponding solutions,’ the couple explain. ‘Our work was recognised and praised by them, and a deeper relationship of trust was established. Getting feedback that our hard work is being recognised and enjoyed by all our customers has been a rewarding part of the entry process. Winning this award greatly helps to encourage and support us.’ And they also value being part of the Paramount team. ‘We are not just a franchisee. We have mutual cooperation, trust and an equal relationship with the Paramount head office.’ The judges noted this. ‘Helen and Stanley have rapidly grown their business. Some of the key strengths are their planning around business performance from a financial and process improvement perspective. These are consistently achieved with help from the franchisor.’ FINALIST • Evonne Lal, Paramount Services Auckland Category sponsored by enableHR

Regional Master Franchisee of the Year

Winner: Viky Narayan, CrestClean South Auckland Regional master franchisees are responsible for franchise recruitment, training and development in their own area. Viky Narayan is an accountant by profession and has owned his CrestClean business since 2005. He and his wife Nileshna now look after 58 franchises in the South Auckland area. Viky says that the most rewarding part of the success of his business has been the impact on others. ‘Franchisees earn a great stream of income with work/life balance, and for many of them it helps to purchase their first home.’ This success is the result of combining a well-developed national franchise model with Viky and Nileshna’s own efforts. ‘CrestClean Auckland South is a high-performing and very well managed regional master franchise,’ say the judges. ‘Some of their key strengths are: a focus on performance through management by fact; looking for new customers across an extremely diverse group of industries; good understanding of customer requirements and delivering to them; staff training, performance review, and mentoring; the active management of franchisees in their area; and Viky Naryan has taken CrestClean ensuring compliance and health South Auckland to new heights & safety are to the fore.’ ‘This Award is a great platform of national recognition,’ says Viky proudly. ‘Winning it recognises and rewards all the hard work.’

Cobb & Co. have embraced technology to revitalise an old brand


FINALIST • Carl Compaan, Fastway Couriers Whangarei Category sponsored by KPMG


Contribution to Community – Franchisee Winner: Michael Faulkner, Bakers Delight Pukekohe

Michael Faulkner has been part of Bakers Delight Pukekohe since it opened in 2003. ‘Being a family-owned business, Bakers Delight are very community-minded. We consistently bake great product Michael Faulkner’s Pukekohe from scratch every day which is store goes all-out for KidsCan the foundation of our business, but we have also gone out of our way to develop strong relationships with both our customers and the wider community. We are known as “the local baker who supports the locals,” which is a great reputation to have. ‘Everyone has played a role in our success. I run the bakery but I couldn’t do it without the support of my wife Natasha and our team of bakers and sales staff. Winning means the world to all of us.’ The judges say, ‘Bakers Delight Pukekohe are able to articulate the link between their reliance on the local community as their customer base and their role as part of that community. In addition to the fund raising that they contribute to through national franchise initiatives, this team goes further by involving themselves in the community which allows them to identify those that are less fortunate or requiring assistance.

Contribution to Community – Franchise System Winner: The Coffee Club

The Coffee Club engages with its communities and franchisees alike through a number of activities. These include Cupcake Day in support of the SPCA; Blue September (Men’s Health) and KidsCan. Director Andy Lucas says that The Coffee Club doesn’t need a direct return on investment if they can see that their actions are contributing to the community, but they do measure the impacts carefully. ‘Customers through the door, social media, media coverage – they all add up. As long as franchisees, their staff and customers are engaged, you’ll get a very real return at store level.’

FINALISTS • sKids • Night ‘n Day Foodstores • The Coffee Club New Zealand Category sponsored by Link Business Broking

Excellence in Digital Innovation

Winner: Cobb & Co. Their focus on technology won Cobb & Co. the Excellence in Digital Innovation Award.

Alex Gower of Cobb & Co. celebrates their twin awards

According to the judges, ‘Cobb & Co. have spent considerable time in the research of a solution that not only motivates staff to provide better service to customers, but also allows them to reap the benefits of such motivation while providing the organisation with a system that allows performance to be monitored in real time at all restaurants and in the support centre.

Category sponsored by Green Acres

Shelley Trutsch of Waipuna with Andy Lucas of The Coffee Club

FINALISTS • Bakers Delight • Fastway Couriers Category sponsored by Waipuna Hotel and Conference Centre

Excellence in Marketing

Service Provider of the Year Winner: Franchise Accountants

Founded in 2007, Franchise Accountants has now won the Service Provider of the Year Award five times. Franchise Accountants is New Zealand’s only Chartered Accounting practice that focuses exclusively on the franchise sector through the delivery of specialised accounting and advisory services to a wide range of franchisee and franchisor clients. ‘Over the years, Franchise Accountants has continued to contribute to the development of franchisors and franchisees at all stages in their journey,’ say the judges.

Philip Morrison (right) received the Service Provider Award from Scott Jenyns of Aramex

‘Of note in this entry has been the identification of all stages in a franchise business, and the services and advice that are most appropriate for each stage. Coupled with the service offerings are a strong commitment to understanding the client’s needs, and the appropriateness of delivery of those services and the value they add.’

Winner: BurgerFuel

With the recent rise in popularity of protein alternatives, the timing was right for BurgerFuel to develop a limited-time offering that used meat-free beef from an alternative protein supplier, Beyond.


‘BurgerFuel were able to address them while being on brand, demonstrating knowledge/expertise and educating,’ say the judges. ‘The campaign not only sold above expectations, but also worked to create an educational piece about the product with strong organic social media presence and word-of-mouth. It continued BurgerFuel’s position as a market leader and innovator.’

‘Cobb & Co. use a number of cloud-based applications to add value to all-important areas such as rostering, reporting, inventory control, reputation, operations management and point of sales. Metrics taken from these systems have been incorporated into a single spreadsheet and displayed at all locations as a dashboard on large-screen monitors. The organisation has incentivised staff through gamification of work, their results immediately seen on the dashboards as a scoreboard showing real time staff bonus levels.’

The judges say The Coffee Club ‘were able to tell a story of their connection with their community that showed the benefits for all stakeholders. Furthermore, The Coffee Club appear to have conducted analysis of their various charitable works that allow them to reduce the immediate cost to The Coffee Club while not reducing the level of contribution. A most mature system.’

‘We wanted to create a campaign that had real talkability and would engage both new and existing inquisitive customers to trial a meat-free alternative in a more accessible environment,’ says BurgerFuel. The resulting product,

a mini burger called Beyond Beleaf, was a vegan product designed to look, cook, and taste like a fresh beef burger. The accompanying marketing campaign focused heavily on PR and social media, and required the franchise to have a strong understanding of possible customer objections to the new product.

FINALISTS • Crombie Lockwood Insurance Brokers • Duncan Cotterill Category sponsored by Aramex The Excellence in Marketing Award went to the talented young team from BurgerFuel, here with Nick Stevens of Link Business Broking

Field Manager of the Year For details of the Field Manager of the Year Awards, see page 67. Find more details about all the winners on our website at www.franchise. co.nz/articles/3053. Franchise New Zealand

Summer 2020

Year 28 Issue 04

Anna Lovett: ‘I’m steadily building an asset for my future’

Pukeko Rental Managers enables franchisees to build ongoing businesses


ast week, Anna Lovett got locked in a bedroom and had to climb out through the window. She laughs, ‘There was nothing sinister about it – just faulty fittings – but it always pays to be prepared when you are managing other people’s property. That’s why I always carry a tool kit, WD40 and a spare smoke alarm in my car.’ It’s that ‘can-do’ approach that not only typifies the 25 franchisees who make up Pukeko Rental Managers – it also typifies the brand, which has just been named the Westpac Supreme Franchise System of the Year in a historic first-time win (see page 8). Pukeko Rental Managers was started in 2010 by David Pearse. David had been closely involved with real estate management for many years and become frustrated by traditional office-based, multi-tier management structures. ‘The end result is an increasing level of overheads resulting in each manager having to look after more and more properties. This results in overworked, frequently inexperienced staff looking after owners’ valuable investments, and effectively makes good property management nearly impossible.

‘David is a fantastic franchisor and support is always there – it really couldn’t be better, and although I’m very proud we won the Supreme Award I’m not too surprised. What I’ve bought into is absolutely up to my expectations and I’d do it again without hesitation. If you have the right kind of skills for this business, then it is very rewarding, it’s very profitable and I’m steadily Advertiser Info building an asset for my future.’ Pukeko Property Rental franchises are available from $12,500 +gst. ‘We have areas available around the country right now, so give me a call if you are interested in joining us,’ says David.

Pukeko Rental Managers www.pukekorentalmanagers.co.nz Contact David Pearse P 0508 785 356 M 0274 809 534 david@pukekorentalmanagers.co.nz

‘I therefore founded Pukeko Rental Managers as a business model that would serve future franchisees by combining intelligent and well-supported systems with mobile owner-operators. This permits small portfolios for each rental manager, and the ability to offer the highest quality property management service while still being competitively priced. ‘My aim was always to be the best, rather than the biggest!’ After nine years of continual development and improvement, David’s proved his point with the winning of the coveted Supreme Award.

Why work for someone else? Anna had spent several years in sales, hospitality and hotel management, before having children. When the time came to get back in the workforce, she decided there was no point working for someone else for the next 30 years – she wanted to create something really good of her own. ‘I began a search for something that fitted my interests and did due diligence on many businesses, from shops to wholesale to online stores. ‘It helped slightly that I had already purchased and renovated an investment property in Gisborne, so when one evening I was reading Franchise New Zealand magazine and found Pukeko Rental Managers I declared, “This is it!” If you don’t jump now, when are you going to jump?’

Growing reputation Anna started her business from scratch two-and-a-half years ago, but certainly did not jump into a favourable market. ‘Gisborne has a huge influx of people at present and everyone is buying, landlords are cashing in and there is very little replacement housing being built. Nevertheless, because I represent quality through Pukeko, my reputation has grown alongside my portfolio. I now manage over thirty properties and all that has been done through word-of-mouth, being accountable, trustworthy and putting in the hard yards. ‘As promised, my overheads are low – basically a home office and a car. The computer system makes it very easy to keep track of the entire portfolio and to build a successful and profitable business. Before I started, I had to do a psychometric test to ensure I was suited to the role, then there was full training in both sales and operational processes. All franchisees also do continuous personal development so that we’re constantly at our best. franchise.co.nz – PUTTING PEOPLE IN BUSINESS


From local Waikato Green Acres business owners to NZ franchise award winners. Want to be part of an award winning team? Call 0800 803 200 or visit www.greenacres.co.nz/franchise

Opportunity: Food & Beverage


You’re not making decisions blindly Tommy Zhang

The Coffee Club team gets hands-on to help a new franchisee

Tommy spent an intense month training in other stores to learn every aspect of running the business. ‘I learned how to control costs, build customer relationships and handle conflict, and manage staff. Those weeks really helped build my confidence. Then once we got into Newmarket we had the whole team from HQ coming and going for the first couple of weeks, so there’s always been someone nearby to answer questions,’ he says. Opening a new store meant managing everything from the fit-out and hiring staff down to how many teaspoons to order. With 65 stores throughout New Zealand and over 400 globally, The Coffee Club’s strong supplier relationships ensure its franchisees get cost-effective, consistent prices. ‘One of the most valuable things about being part of such a successful, established franchise is that you’re not making all these decisions blindly,’ says Tommy. ‘People know what they are doing and the systems work – you just need to follow them.


ot many people would have the confidence to launch their first café on opening day of the highly-anticipated mall at Westfield Newmarket, but Tommy Zhang did just that. ‘It’s been very busy and a bit unpredictable, but The Coffee Club has award-winning systems and training so we’re prepared for anything,’ he laughs. Now he’s set to follow in the footsteps of fellow franchisee Sarith Thong, the 2019 Westpac Supreme Franchisee of the Year (see page 8). ‘We knew it would be busy that first day, but nobody expected just how full-on it was going to be. The team from The Coffee Club HQ were there to check on things and ended up jumping in as extra staff and staying until we closed. Even Brad Jacobs and Andy Lucas, the directors of The Coffee Club in New Zealand, were clearing tables and doing dishes, which says all you need to know about the spirit of the franchise.’ The proud owner of the new café knows that better than most. Tommy worked as a barista in 2007 at The Coffee Club Sylvia Park while studying hospitality management, before becoming a trainer and helping open two other stores. Since then, he’s done a marketing degree, worked in the electronics and insurance industries and had his own forex trading business. ‘I’ve always searched for things that suit me at different stages of life,’ Tommy says. ‘The finance market can be profitable but it’s risky, and it takes a lot of concentration and resources to monitor all the time. I was essentially running a business in China from New Zealand.’ Now in his 30s and with a young family, he was ready to do something more local when he saw The Coffee Club was looking for a franchisee to take on the challenge of Newmarket. ‘I knew what a great opportunity it was. It’s a well-known brand with loyal customers and the other outlets I had worked in had all been successful. It’s very different from trading, but it fits me better. I like talking to people and having a tangible product. You can see the coffee, food, people – and the profits,’ Tommy laughs. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘I also had a lot of support from HQ in hiring the right people. They went through the process with me to hire the first 10-15 staff and train everyone and found me a great head chef. Having a strong team is going to be the difference between needing to be here all the time and spending time with my family, once business settles into more of a pattern.’

A worthwhile investment The first couple of months have given Tommy a few challenges as different areas of the complex opened. ‘At first it was even busier than we had anticipated, and I had to hire more staff, then other dining areas opened, then places like Lego and David Jones opened so it grew again. The Coffee Club gave me great advice on how to control labour costs and how to talk to staff about it. It’s that continuous assistance that makes the franchise such a worthwhile investment. ‘The fees are reasonable and you get a lot in return – an established, popular brand with a loyal customer base; a proven, successful business model; and ongoing support from a team of experts that really know their stuff and aren’t afraid to get their hands dirty.’ Since opening in New Zealand in 2005, The Coffee Club has become a major player in our café scene and both its franchisees and franchise system have been regular winners in the annual Franchise Awards. With two store models to suit a variety of locations from shopping centres and restaurant precincts to high streets and transport hubs, investment levels range from $350,000 to $400,000. The Coffee Club is looking for franchisees throughout the country, including key growth areas in Nelson, Napier, Auckland and Ashburton. ‘If you’re a people person with a passion for good food, great service and excellent coffee looking to step into your own business, give me a call,’ invites Andy.

Advertiser Info

The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz


OPPORTUNITY IS RICH with BurgerFuel, Shake Out and Winner Winner

Own your own with the BurgerFuel Group a robust franchisor with over 20 years’ experience in brand growth, marketing, systematisation and operations.

Visit burgerfuelgroup.com for more info


s a franchised business with 76 stores around the world, culture, passion and hard work are at the heart of everything BurgerFuel does. BurgerFuel looks for franchisees with a die-hard love of fresh, gourmet burgers, entrepreneurial spirit, passion for exceptional customer service, a go-hard-or-go-home attitude and the rebellious edge that has been the hallmark of the BurgerFuel culture since its inception 24 years ago. Chris Edwards typifies that spirit. He first joined BurgerFuel as a front-ofhouse team member just shy of 10 years ago. Since then, he’s climbed every step of the ladder and has now taken over ownership of his own store – BurgerFuel Customs Street in Auckland’s CBD.

From teen employee to BurgerFuel business owner: Chris Edwards tells his story

What benefits do you get as a BurgerFuel franchisee that you wouldn’t have access to if you went into business on your own? Access to over 20 years’ experience in the burger business combined with intensive marketing and operational support. BurgerFuel have robust systems, procedures and training; there’s also the network support and the people behind the brand itself. There’s always someone I can call upon, whether it’s an experienced franchisee or a Business Development Manager – there’s someone to lend a helping hand. What motivates and makes you proud to represent the BurgerFuel brand?

We caught up with the newest franchisee to grill him on life as a new business owner and to talk us through his BurgerFuel journey to date: his highs, his motivations, and the opportunities he grabbed along the way which led him to where he is today.

The atmosphere of the stores and the thumbs-up from customers is a fantastic motivator in itself.

How long have you been involved with BurgerFuel?

‘As Chris has found, being a part of the BurgerFuel network gives franchisees access to enormous experience in brand growth, franchising, operations and marketing,’ says Hemi Parbhu, Franchising Manager for BurgerFuel.

I started my first shift at BurgerFuel Queen Street in 2010. I always loved the burgers and my friend, who was working there at the time, spoke highly of the work environment and culture; they helped me get my foot in the door and I’ve never looked back. I started out as front-of-house crew and quickly progressed to Shift Manager, then Store Manager, then eventually to the Franchisee Area Manager for all three Auckland CBD stores. What attracted you to become a BurgerFuel franchisee? Burgers and the culture – definitely. BurgerFuel is a brand like no other. They wholeheartedly embrace everyone’s uniqueness; whether you’re into cars, music, art or sports, there’s something for everyone. When the opportunity arose for me to take over Customs Street, there was no question whether or not I would go for it. What is the key to running a successful BurgerFuel store? Getting stuck in, being present and valuing your store and staff. Passion goes a long way; having the passion and motivation to drive the business and the brand forward is everything. What are your greatest successes in your BurgerFuel story to date? The responsibility of running a business at a young age, something I didn’t believe possible in other businesses. I have been able to work as a store manager and an area manager of multiple sites. I’ve had further opportunities to assist with new store openings further afield in regional New Zealand, Australia and even America! franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The opportunity

‘Alongside proven systems, franchisees benefit from comprehensive marketing support, operational excellence, world-class training systems, supply-chain advantages, research and development capabilities, and innovative technology. It’s a combination that has seen us recognised as finalists in two categories of the Westpac New Zealand Franchise Awards – Retail & Hospitality Franchise System of the Year, and Excellence in Marketing. (see page 8) ‘In other words, we can provide you with all the tools you’ll need to build, operate and grow your own successful business (or empire) without having to go it alone.’ BurgerFuel are currently seeking franchisees for exciting new opportunities right across New Zealand. Hemi says, ‘If working hard, playing harder and diving into the world of gourmet burgers in Whangarei, Auckland, Dunedin or Queenstown sounds like you, head to our website and find out more.’

Advertiser Info

BurgerFuel www.burgerfuel.com/nz/franchise Contact Hemi Parbhu M 027 239 7936 hemi.parbhu@burgerfuel.com


Franchise mag ad - Tork.indd 2

6/11/19 3:54 PM

Business & Commercial

Paramount Services franchisees can build big careers based on delivering on excellence


hen Beyoung Ho Kim joined Paramount Services as a young man back in 1998, he was looking for an opportunity that would allow him to develop his own business. He’s now been a Paramount franchisee for over twenty years and has eight full time cleaning staff, ‘Many of whom have been with me for more than ten years,’ he says proudly.

Beyoung Ho Kim


Kim is not the only franchisee to have had a successful long-term career within Paramount, says Murray Hamilton, the company’s National Operations Manager. ‘After almost 20 years with Paramount myself, it has become clear to me just how much Paramount offers its franchisees, as well as its customers. There’s a real future for anyone dedicated and committed to their business. Kim is still relatively young, but he would already be in a position to retire if he wanted to.

‘And Paramount is still growing. After taking a few years out to teach in Thailand, I re-joined Paramount in 2007 and the group turnover has since grown over 500 percent. It’s the team effort put in by all our franchisees and the franchisor team that is making it happen.’

A positive environment Much of Kim’s business comes from his role as principal cleaning operator for much of Auckland University. ‘I started by cleaning some of the smaller accommodation sites in 2005, and because we did such a good job the contracts flowed our way. We now cover twelve sites: four halls of residence and eight student blocks. ‘My staff and I have always tried to be an integral part of all the sites we cater to,’ Kim says. ‘I have a close working relationship with the university’s property management team and help to establish a positive living environment for the residents by maintaining high levels of cleanliness in the common spaces which includes bathrooms, common rooms and dining facilities.’ Attention to detail has been the key. ‘We’ve always gone out of our way to report maintenance issues in our daily cleaning routine. We take the initiative by identifying areas of concern that we notice require attention, and as we are so familiar with the campus after many years we can sometimes offer instant solutions.’

they come up,’ he says. ‘I inspect all the sites I am responsible for almost on a daily basis to ensure my staff’s standards are up to the job’s requirements. I have become the “go-to” person for all the university staff regarding cleaning services, and they all know they can contact me at any time with any issues. I have always expressed enthusiasm for the work my team and Paramount does, and I certainly don’t consider any of my responsibilities to be a burden. With around 3,000 residents combined in all of the halls, it is vital to respond promptly to any matters of urgency – which are not uncommon at such a large site.’ As with any business there are challenges sometimes, and Kim is particularly grateful that he has been with the Paramount franchise from the start. ‘The worst thing is when you lose a customer because they are moving, or closing their business. In my first two years, I lost two of my largest contracts because my customers moved, but Paramount found me substitute contracts very quickly without any conditions. This is one of the great strengths of the franchise and one of the biggest reasons I’ve kept this business for more than twenty years.’

Opportunities throughout NZ Murray’s own career with Paramount has been dedicated to building relationships between customers and the company during a period of rapid growth, and helping franchisees to service those customers on an ongoing basis. He’s especially proud of Kim and other franchisees like Vikas and Divy Kanojiya, who were named Business to Business Franchisees of the Year, in the 2019 Westpac New Zealand Franchise Awards, and Helen Lei and Stanley Siew who won the Small Business Franchisee of the Year title. One of the Paramount team, Avi Rao, also won a Field Manager of the Year Award (see page 8).

Divy and Vikas Kanojiya

Franchisees make the difference Kim believes that it’s the franchisees who make the difference between ordinary cleaning and the kind of excellence for which Paramount has become a byword. ‘My success depends on my being able to respond quickly to issues or problems as franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Helen Lei & Stanley Siew

‘Kim’s success is the result not just of the hard work he has put in to grow his business, but also because he has represented Paramount Services so well,’ says Murray. ‘Kim has built an excellent relationship with all sections of the university he has to deal with and any hiccup he attends to immediately. As a result, we’ve never had a formal complaint since he started managing their cleaning, and when you consider there are something like 2,000 individual services required there each year, that’s a terrific record. ‘Paramount has plenty of opportunities for franchisees in all parts of the country for anyone interested in a long-term future,’ Murray concludes. ‘Opportunities start from around $30,000, so contact us and let’s start talking.’

Advertiser Info

Paramount Services www.paraserve.com Contact Bill Wu P 0-9-376 7850 M 027 588 3126 bwu@paraserve.com


Exceed Franchise Opportunity Auckland West

Boom job a ing Auckla nd nd and g the boss, , lose the tak row y o ur ow e charge • F n bus ully tra iness . in pla ined team

Join the largest franchise group providing window & door maintenance services to homes throughout New Zealand


ce mem • E ber w arn m ith sy o • S stem trong ney from s d d a y one make aily lead s, wit your • In h roo own credib m to ma • F grow ull tra le margin rk and s ining from existi ng ow ner

CALL 0800 25

25 00

Exceed is looking for practical energetic individuals, who are looking for a change, to have control over their futures and are prepared to work smart to live the dream of running their own business. When you join Exceed you will be part of a Multi Award winning system. You will receive; • An opportunity to earn well above the average with the benefit of owning your own business • A large database of repeat customers

• Full accounting support and know-how • National digital and traditional marketing • 653 years of knowledge from within the system • Knowledge, advice & mentoring from leaders • A franchise system with 28 years’ experience

Grab this opportunity to exceed in Auckland West email: careers@exceed.co.nz FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37 AM Page 1 or call Tony on 0800 25 25 00

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions


Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Food & Beverage

BARISTA TO BOSS Buying a Columbus Coffee franchise was a natural next step


he biggest asset Columbus Coffee has is our network of franchisees,’ says franchisor Graeme Tait. ‘As well as seeking new people looking for an award-winning opportunity, we also seek to recognise and reward people from within our family. Pavel Zhuravlyov is a fine example of this. Starting as a barista trainer, Pav now owns the Columbus Coffee café in Mitre 10 MEGA Takanini and has done a fine job with it.’ Now in his mid-thirties, Pav was brought to New Zealand from the Ukraine by his parents when he was 14. ‘For most of my life I’ve worked in cafés,’ he says, ‘and I knew I wanted my own business at some point. I joined Columbus six years ago as Head Barista Trainer; my wife, Marianna, was about to have a baby and it was a good way to increase my earning power, and as I learned more I began to see the advantages of the franchise. ‘With Columbus, you have a whole lot of collective experience to tap into because so many people have done it before. You never have all the answers yourself when you first start in business, but in Columbus you can rely on proven systems and first-class support.’

Pav (centre) was Head Barista Manager before buying his own Columbus Coffee franchise

Columbus Coffee was founded in 1995 by some of the most respected names in the coffee trade, and has since grown to be a major player in New Zealand’s café scene. There are now over 70 cafés around the country, including a highly successful collaboration with Mitre 10.

It’s up to you Becoming a franchisee has been a long, sometimes challenging, but very rewarding journey for Pav. ‘I knew the Columbus system inside out and it has given me a fantastic opportunity. ‘My parents were unsure whether I was ready,’ Pav admits, ‘But as I rapidly discovered, no-one is ever really ready for their first business! You have to be a jack of all trades, understand all the costs and be able to do every job. Even with a franchise behind you, it’s still up to you to make your business succeed. Presentation and standards have to be immaculate and only you can make sure your staff deliver on those things. It’s been a heck of a learning curve – I just knew that a lot of people had put a lot of trust and faith in me, and I had to make it work.’ Pav states unhesitatingly he would do it again. ‘I’ve been running this store for three years now and we continue to grow year-on-year with great results. The store was originally an older café within Mitre 10 MEGA that had been there for nine years. The franchise brought their expert teams together to supervise the conversion into a Columbus Coffee café for me, so all I had to do was convert the existing clientele and build new customers. If you enjoy hospitality, and love working with people and communicating with customers, then Columbus offers the very best system to do it with.’

Creating the experience ‘Hospitality is all about the overall experience from the moment you walk in the door,’ says Graeme Tait. ‘In a fast-moving and highly competitive market, serving great coffee or having a fantastic and seasonally updated menu are not necessarily enough for discerning customers – store environment, staff, customer service and marketing all play an important role in customer engagement. ‘In addition, you have to manage staff, rostering, costs and a whole host of other details. All of these are covered by our proven systems, but franchise.co.nz – PUTTING PEOPLE IN BUSINESS

putting it together on the spot comes down to the local franchisee. That’s why we put so much effort into finding the right people, then training and supporting them to build the best businesses they possibly can. We also encourage our franchisees to share ideas and learn from each other through regular meetings and online forums. ‘Columbus Coffee is constantly developing initiatives to stay fresh and relevant, and we also have our innovative Columbus Rewards programme which now has a database of over 330,000 members – that represents a valuable local marketing tool. ‘People like Pav demonstrate the passion and the drive you need to succeed. We have opportunities nationwide with investments from $280,000, and have a fantastic team of people with hundreds of years of experience between them to support you. If you want the Columbus Coffee team behind you, contact us today.’

Advertiser Info

Columbus Coffee www.columbuscoffee.co.nz Contact Angela Manihera P 0-9-520 1044 M 021 883 486 angela@columbuscoffee.co.nz


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Buying a Franchise

THE POTATO PRINCIPLES Philip Morrison of Franchise Accountants shares 6 a-peeling lessons for franchise buyers


uying a franchise business can be likened to planting a potato patch. As with a potato patch, you need to work out what you want to achieve, have the seed potatoes to sow, and prepare the ground carefully. If you want to go on reaping the benefits, you’ll also need to do some ongoing maintenance.

that effort in the right areas. Nurture your franchise, follow the systems, apply the training and listen to your field managers. Be determined but not impatient.

What to sow

Plan for the future

Do you like your potatoes chipped, mashed or roasted? Different varieties are good for different uses. In the same way, different franchises suit different people. Do you want to work indoors or outdoors? Sales or service? Fixed or mobile? Recurring income or capital gain? Work out what really appeals. Principle #1 – Know what you will most enjoy.

Ask around What you get back from what you plant will depend on many different factors, so ask for input from people who know what they’re talking about before you pick up a spade. In business, investing more doesn’t necessarily mean you will make more. Some franchises yield more return from the same investment than others. Take advice from franchise experienced advisors with a proven track record. Principle #2 – Do your homework before you buy.

Get the seeds To grow potatoes you have to sow potatoes. To make money, you need to invest money. The amount you have to invest can be a combination of cash savings and money borrowed, and will influence your choice of business. Don’t be tempted to bite off more than you can chew – it’s better to start with a small business and grow than burden yourself with too much debt at the start.

Principle #5 – Have realistic expectations and time frames.

I remember as a child sitting with my grandmother peeling potatoes. She told me to put some of the big ones aside, and I asked why? ‘Because they’ll be planted out for the next season to grow more potatoes,’ she explained. So it is with your franchise: once it starts yielding a return, there are three things you can do with your earnings: 1 Eat everything – If you eat all the potatoes you harvest this season, you won’t have anything to eat next season. If a franchisee consumes all the earnings of the business to live on personally, it’s almost guaranteed to struggle and fail prematurely. Be disciplined on what you take from your business and live within your means. Don’t leave the business barren of cash to operate and pay its bills. Take financial advice, work out a budget and plan your cashflow. 2 Save something – The words of my grandmother are still as relevant now as they were 40 years ago. In a business context, what do we need to save for? Well, asset replacement for a start. The assets of a business earn the cash, but they wear out with use. In accounting speak, this is called depreciation and can be offset against tax, but you’ll still need to save the money to replace that equipment, whether it’s a car or a coffee machine. Oh, and save your tax money, too – don’t be tempted to spend it now or you’ll starve when the payments are due.

Principle #3 – Work out how much capital you can invest.

3 Sow something – All businesses need reinvestment to sustain the profits or earnings of a business – that’s why many franchises require refits or updates on a regular basis. It enables you to go on growing, and keeps you ahead of the competition. You may want to expand into a new territory or second outlet, which takes cash to fund, or repay debt – which will reduce your outgoings and increase your earnings.

Select your patch

Principle #6 – Don’t spend it all. Save something and re-invest to maintain the cash generation of the business and its resale value.

Choosing the right place can determine the success of your potato patch. Franchise territories or locations are the ground you plant your business in. A good location can contribute up to 50 percent of the business success, especially if it relies on foot traffic. Ensure you have the rightsized territory to be economically viable. Too small and you’ll never grow; too large and you’ll encourage competitors. Being too early into a developing area can leave you short of customers. Principle #4 – Franchise territory or location selection is an important success factor.

Good things take time Potatoes don’t sprout overnight, and start-up businesses take time to grow. Remember, there’s no substitute for hard work but you must apply franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Summary The principles of growing a sustainable potato patch can be applied to running a successful – and sustainable – franchise business. To make the most of any opportunity, you need to choose well, prepare well, operate well Advertiser Info and plan ahead. Getting Franchise Accountants good advice can make a www.franchiseaccountants.co.nz big difference to the results Contact you achieve. That’s why it’s Philip Morrison worth consulting a specialist P 0800 555 80 20 franchise accountant from M 021 22 99 657 the very start. pmorrison@franchiseaccountants.co.nz


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Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Leisure & Education


Alison England and daughter Chelsea Lyons

CHANGING NumberWorks’nWords after-school tutoring is a rewarding opportunity


leven years after opening her West Auckland tutoring centre, Alison England remains so enthusiastic about the life-changing contribution NumberWorks’nWords can make to a child’s education that she’s currently looking at opening a second. NumberWorks’nWords was founded in New Zealand in 1984 and has since expanded to Australia, England and Singapore. Today, it’s part of Crimson Education, which has attracted the involvement of eminent educationalists such as former Auckland Grammar Principal, John Morris. Franchised centres collectively deliver more than 120,000 maths and English lessons every term. Back in 2008, Alison was a long-time primary school teacher increasingly frustrated at the lack of resources. She also recalls feeling bogged down with bureaucracy, which led to her taking a break from teaching and taking up an administrative position at the head office of NumberWorks’nWords. ‘As it turned out, that was like doing 12 months’ due diligence,’ she laughs. ‘Initially I found franchising a totally foreign concept, but once I understood it, I loved it – and still do.

Make your move Sarah Simons of NumberWorks’nWords says, ‘Growing demand means that we have opportunities for new franchisees right now, with exclusive territories available throughout the country. The $80,000 franchise investment covers furniture, fitting and computers, as well as full training in everything from business management and the programmes themselves to software, tutor recruitment assistance and opening marketing. ‘We’ll then support you as you build your business and turn it into a full-time income. The earning potential is considerable – well into six figures. Few opportunities are so highly rewarding, not just financially but personally. Call us now to find out more.’

Advertiser Info

NumberWorks’nWords www.numberworksnwords.com Contact Jan Gumbley P 0-9-522 0800 franchising@numberworks.com

‘What impressed me then, and does to this day, is the genuine passion everyone on the franchisor team and the franchisees have about children and their parents,’ says this dynamic and inspirational grandmother. ‘I started my own centre with the help of my husband, and these days I jobshare with my daughter Chelsea. Now we’re considering opening another NumberWorks’nWords together to meet demand in West Auckland.’

You don’t need a teaching background Alison’s West Auckland centre is already the country’s largest NumberWorks’nWords centre, with 25 tutoring staff and close to 400 pupils between the ages of 5 and 16. Tutoring hours are from 4 until 7pm, but Alison starts work most days at 10.30 in the morning reviewing each child’s progress and fine-tuning their individualised tutorials. While Alison is a qualified teacher at the centre, she says that it’s not necessary for franchisees to have a teaching background. ‘NumberWorks’nWords programmes are aligned to the New Zealand curriculum, and are highly prescriptive and easy to follow,’ explains Alison. ‘What’s necessary for a franchisee is that you have empathy with children and a genuine interest in the value of education. The actual teaching is done by our tutors, who are generally academically-strong university students who also relate well to children. ‘I can’t speak highly enough of this strategy. Children being children, they really look up to their tutors who are seen as good role models. I’d say most children come to our centre happy, smiling and looking forward to their one hour, one-on-one session with their tutor. More than a few of our tutors take a gap year after finishing their degrees to teach at our centre, which I feel speaks volumes about NumberWorks’nWords.’

Helping parents Alison says that, like many NumberWorks’nWords centres, her West Auckland location attracts a wide mix of pupils. ‘The common denominator is that they have parents who want the best educational outcome for their children. Around half of the children at our centre are struggling at school while the other half are kids whose parents know that extension learning will help them do better. ‘Individualised tuition can make a massive difference so to help make it affordable to everyone we offer a payment plan. For anyone with a passion to make a life-changing contribution to a child’s education, I encourage them to seriously consider NumberWorks’nWords.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS


Opportunity: Retail


LEADING THE WAY Night ‘n Day is NZ’s largest convenience store franchise – and it’s looking for owners throughout the country


hen it comes to getting what you need right now, you can’t beat a good convenience store. Night ‘n Day has 54 franchisee-owned foodstores from Invercargill to Whangarei – some linked to the popular Gull service stations – which provide both in-store service 24/7 as well as online delivery through Uber Eats. Now they are looking to expand further, with opportunities in many parts of the country. In 1983, Night ‘n Day was created in Dunedin when grocery store owners Andrew and Denise Lane identified that to develop their business in an environment where petrol stations were taking over from the corner dairy, they would need to create a point of difference. They did just that, creating Dunedin’s first dedicated convenience store. ‘We were actually the only 24-hour convenience store in the whole of the South Island,’ recalls Andrew. ‘It worked so well that by 1985 we opened further stores in Christchurch and Invercargill, then further stores in Dunedin, Timaru and Arrowtown. We probably would have stopped there if it hadn’t been for meeting an Australian franchisor and learning about the concept of franchising. We already had a well-proven business model, so we started developing the franchise structure and appointed our first franchisee in 1991.’

Buying power Almost 30 years later, Night ‘n Day is still New Zealand’s leading retail convenience network. The brand’s customer-winning, profit-generating formula includes a vast range of products: a milk bar, coffee, hot food; fresh cabinet food and a sandwich bar; as well as pharmaceuticals, tourism and hardware items according to location. The group’s considerable buying power provides franchisees with access to exclusive products and high level supplier agreements, as well as beneficial pricing and support for promotional programmes. Night ‘n Day also has its own brand, Helova, which includes espresso-style coffee, tea, fudge and Frozone, a self-serve frozen yoghurt kiosk with cream freezes and slushies.

Case Study


All in the family In the early 1990s, telecommunications engineer Alan Garrick returned to New Zealand intending to rejoin his old company. That was until the skiing fanatic saw the opportunity to become a near neighbour of Coronet Peak Skifield as the Night ‘n Day franchisee in Arrowtown. ‘In 1992 the Night ‘n Day brand was pretty new – in fact I was the second franchisee,’ says Alan. ‘Although I’d never seen myself owning a convenience store, I could see the tremendous potential and the location was too good to turn down.’ It was the start of a whole new life. In 2017, Alan became the franchise’s first three store owner when he purchased Queenstown’s two Night ‘n Day foodstores and, earlier this year, his son Hamish returned from ski racing overseas to keep it in the family by becoming a Night ‘n Day franchisee in Wellington. Why did you join Night ‘n Day? I could see the potential and was impressed with Andrew and Denise as they were operators themselves, as opposed to just owning the system. What are the benefits of being part of Night ‘n Day? Being part of a group run by people who want to lead the industry and are focused on franchisee success to generate their own success. Being part of a collective group helps to facilitate new ideas and reduce business risks, including regulatory issues. It’s much more efficient than a stand-alone store, as we have the franchise office doing a large amount of the paper work. They also conduct compliance checks, especially relating to food service, and maintain standards across the group. What’s the work/life balance like? We’ve been sustainable for such a long period – 25 years! That’s thanks to the support taking some of the admin workload off us and generally making the business much easier to run.

‘As you’d expect from a 24/7 operation, Night ‘n Day provides 24/7 support to our family of franchisees,’ says Andrew. ‘We provide full online training and in-store assistance, as well as help with site location, design and fitout, staff recruitment and launch programmes. There’s ongoing marketing and operational support, supplier liaison and negotiation, and our POS and management systems are highly-developed to minimise admin work. One former franchisee, who joined Night ‘n Day after being an independent operator, reckoned our systems halved her weekly time commitment and removed many stressful tasks from her schedule.’ Night ‘n Day franchises are $300,000-plus depending on the size of outlet, location and product mix. Conversion of an existing store is from $80,000. Finance packages mean levels of equity required can be considerably lower.

Do you have any advice for someone looking to join Night ‘n Day?

‘Our systems mean you don’t need industry experience to succeed as a Night ‘n Day franchisee. As long as you have a strong customer focus, a sense of community and the ability to lead a team and control a business, we’d love to hear from you.’

I can’t imagine not having an ongoing involvement with Night ‘n Day.


Alan Garrick

Franchise New Zealand

Summer 2020

Year 28 Issue 04

Sukhwinder Singh and Manjit Kaur

Case Study


So successful, we bought a second franchise Manjit Kaur and husband Sukhwinder Singh bought their Night ‘n Day @ Gull in Hewletts Road, Tauranga in 2013. The couple and their three young daughters arrived in New Zealand from England in 2009, settling in Wellington. While Manjit continued her corporate career in recruitment, Sukhwinder combined house husband duties with driving. Wanting to pursue the dream to be in business for themselves, they moved to Tauranga. ‘We weren’t necessarily thinking of a franchise but came across the Night ‘n Day plus Gull combination,’ explains Manjit. ‘Andrew and Denise and the team were wonderful, flying up from Dunedin to visit us at home. With such personal involvement and some serious due diligence, everything felt right.’

Case Study


Sisters are doin’ it for themselves A few years ago, in the thriving Southland community of Winton, sisters Rebecca Excell and Bridget Stevens took over the local Night ‘n Day store where Bridget had worked for 20 years. Now they’re showing that hard work brings more than financial reward. After being named 2018 and 2019 Franchisee of the Year for the franchise, they were then finalists in this year’s Westpac New Zealand Franchise Awards (see page 8). The sisters have been so successful they’ve inspired their cousin Brett Fahy in Cromwell to give up building and turn a local dairy into the town’s only Night ‘n Day. Why did you join Night ‘n Day? Growing up with Night ‘n Day in Winton, we were familiar with the brand and the franchise system. We also respected the culture of getting out into and giving back to the community.

And their Tauranga business worked out so well that the couple have just added the Night ‘n Day @ Gull franchise in Lake Road, Rotorua to their business empire. Not surprisingly, Manjit and Sukhwinder are three times Night ‘n Day Franchisee of the Year.

What are the benefits of being part of Night ‘n Day?

Why did you join Night ‘n Day? We found Andrew Lane and his team honest, straightforward and trustworthy. As we hadn’t had our own business before, we appreciated the Night ‘n Day support system. What are the benefits of being part of Night ‘n Day? Being part of Night ‘n Day enables us to be a much more efficient business using best practice systems. They bring the benefits of being part of a large organisation, such as preferred supplier agreements, sponsorship by suppliers, marketing strategies, 24-hour support and accounts. This gives us more time to focus on running our actual business. What’s the work/life balance like? Initially it was a huge learning curve, working seven days a week to ensure we learned all aspects of it and spend time with our team. Now it’s easier to take time off knowing that if the staff need help then support is available to them from the franchise’s support centre.

Too many to list! Brand awareness. Support by the head office team. Networking with other Night ‘n Day franchisees. Technology that means most accounting is Rebecca Excell and Bridget Stevens done by head office. Buying power and procurement. Our field manager, Colin Robson, is very helpful and a very important link to head office. We can’t see any negatives being part of Night ‘n Day. What’s the work/life balance like? We work hard but the rewards are there. I tend to do more administration work while Bridget loves to get behind the counter. We’ve got 22 full- and part-time staff who are all great, so we do get away for family time.

Do you have any advice for someone looking to join Night ‘n Day?

Do you have any advice for someone looking to join Night ‘n Day?

We have learned so much by being part of Night ‘n Day. Open and honest communication ensures any concerns you have are dealt with quickly and efficiently. Be open to new ideas and having a go. Ask yourself if you’re the type of person who is able to follow process and procedure. Be positive and open-minded, and there is no reason why you will not be successful.

There’s a real family feel to the franchise, and we want Night ‘n Day to be part of our lives for years to come. For anyone prepared to put in the work it’s a great opportunity.


Advertiser Info

Night ‘n Day Foodstores http://www.nightnday.co.nz/ franchisees Contact Nicky Gibbs M 0274 737 919 franchise@nightnday.co.nz


Buying a Franchise: Financial Matters 2 By comparing the financial performance and KPI’s like Sales, Gross Profit Margin, Labour Cost, Rent and ROI (Return On Investment) with others in the same group, you can develop a much better understanding of the business, lower the risk and facilitate information that can assist with a business plan and funding application.

GET THE RIGHT FUNDING Daniel Cloete from Westpac explains how working with a specialist franchise banker can help you make the right decision


hen looking to buy a business, wise investors look at a host of factors. Among the top priorities should be the risk of investing in a business; the financial performance of the existing or new business; and the ease of being able to fund the business purchase. You may also need to address whether to buy a totally independent business or consider a franchised or licensed model. There are advantages and drawbacks in any model, but with full-format franchises from the stronger brands benefits may include a proven business model, a well-known name, group buying power, coordinated advertising and marketing and an exclusive territory. Other advantages can include franchisor support and benchmarking against other franchisees in the system. In some systems, there’s also the potential to develop your business through owning multiple outlets. There can be benefits on the financial side, too: 1 Even with a new franchised outlet, you should have a known financial input including initial costs and working capital.

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Daniel Cloete

3 For well-known and accredited franchise systems, it may be possible to fund against the projected business income with new set-ups for proven systems.

See your banker as an ally

Obtaining bank finance might seem to be a big issue, especially for first-time buyers of small businesses. In fact, it can essentially be a straightforward process, using the same information you need to assess the business yourself. You should therefore consult a specialist franchise banker and see them as an ally. A good specialist already knows most of the franchises available and can quickly see if claims (like income or expenses) are realistic. They can also offer different funding structures, which make the best use of your equity. One thing to remember is that it is you who are the bank’s client – not the franchisor. It is therefore in the bank’s interest that you should join a stable, profitable franchise system without paying too much for the business. This does not mean you should not do a proper assessment yourself. Your bank is going to expect you to have an intimate knowledge of the business that you are planning to buy and its financial position or prospects. This is in your interests, too: by doing your own research and using experts like franchise accountants and lawyers to do the specialist work, you can increase your chances of finding the right business to suit your needs and ambitions.

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LOVE YOUR LAND Franchise New Zealand

Summer 2020

Year 28 Issue 04

What will your banker require from you?

One of the first questions is: what information does a bank require to process a prospective franchisee’s application quickly and effectively? Here are the basics: Cashflow projection A bank typically needs a 12-month cashflow projection for the proposed business, including a list of the assumptions used to determine the figures. If the business is an existing one, it will also want to see the historical financial accounts. In the case of a new franchise, the franchisor may provide cash flow projections based on expectations and on what other similar stores in the system are doing. These are not guarantees, of course, but in a solid system with a good track record can give a good indication of possible performance.

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If done properly (with the assistance of your accountant if necessary), cashflow projections will tell you about the real value of the business as well as how much bank finance you need to obtain. Information The bank will want to see a breakdown of the purchase price of the franchise, details of the franchise location and demographics of the area if applicable. It will also look at the buyer’s own financial position. Business plan A business plan need not be elaborate in most cases, but is a very worthwhile exercise. It will help you to understand the business better, focus your thinking, and convince the franchisor and financier of your abilities. It should include an explanation of how you plan to run the business; who will be operating the business (yourself, manager, family members) and their abilities; working capital required; information on the market environment; and background on the specific franchise under consideration. Your finance request Getting the finance you need is not usually a question of just asking for a loan. You want to borrow the right amount of money, only when you need it, and on the best possible terms. Different needs can be financed in different ways: for example, short-term working capital via overdraft; medium-term business finance via a term loan; funding equipment or vehicles via equipment finance (usually preferable to leasing as you end up owning the item, enjoy the same tax benefits and can use the item itself as security). The bank will also look at the term of your franchise agreement, the debt servicing capabilities of the business and the particular needs of the industry in determining the best mix for your individual needs.

What will the bank be prepared to lend you?

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The important question is not, “How much can you borrow?” but rather, “How much can the business afford to repay while still allowing the owner a decent living?” Neither you nor your bank would want you to be unsuccessful because of being over-geared. The current historically low interest rates can also easily lull you into taking on too much debt – remember to look at what happens if interest rates increase. And make sure you consider any tax implications in making the calculations – this is another area where the advice of an accountant is vital (see page 48).


The bank will also look at how much money you are prepared to put in yourself; the security you can offer; your financial record of accomplishment and business acumen; and other factors if applicable.


Points to remember

Before committing yourself to any business purchase, involve your banker in the decision-making process on the required amounts, terms, timing and mix of financial solutions that will best meet your needs. Remember: • Your bank values your custom and wants to make it as easy as possible to obtain finance for the right business. • Familiarise yourself with the processes and information required to obtain finance. This will help you to ask the right questions, save a lot of time and effort and put you in a much stronger negotiating position. • Get the information, do it once and do it right. Use expert advice where necessary. • You are entering into a long-term financial relationship with your franchise banker built on trust. This makes it important for the bank to look after your interests. Finally, look at the services and added value that your bank can offer over the longer term after obtaining finance. Think of it this way: you are in this together for the long haul. Informed relationship banking can make a huge difference to the eventual success of your business.





” so much more than just drama and dance...

About the Author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@ westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.




Opportunity: Business & Commercial

Clik Tile System is a proven building product looking for a NZ distributor


lik Tile System is an opportunity to take a proven building product with a great reputation in Australia and introduce it to New Zealand. It will mean wholesaling it into specialist retailers and chains throughout the country, managing supplies and eventually developing local production. ‘This is not a franchise – it’s a big opportunity for a real entrepreneur who wants to take something new and run with it,’ says Kosta Papadatos, the founder of Clik Tile System. Kosta used his 18 years’ experience as a tiler to create a levelling system that ensures that tiles are perfectly flush with even grout lines and produces outstanding results for professionals and DIYers alike. ‘I wasn’t happy with the quality of other systems, so I set out to develop my own. After numerous trials, research and development, we created a product that has several patented advantages over the others and needs no specialist tools. It not only produces better and more consistent results; it’s also quicker, cheaper and cleaner to use.’ Launched in Australia over three years ago, Clik Tile System quickly proved its popularity with tilers and retailers alike. ‘Our initial trials went so well that Beaumont Tiles, which has 110 retail stores around the country, actually approached me before I could contact them,’ says Kosta. ‘They’ve had great success with it.’ Beaumont Tiles managers agree. Michael Lee of Mackay and Airlie Beach comments, ‘Clik Tile System has totally dominated the market in our area. Tilers claim it’s the best they have tried and will use nothing else. Clik

Kosta Papadatos

Tile System is a very cost-effective option whilst still making a great gross profit percentage. We highly recommend this product.’ Kosta expects Clik Tile System to achieve similar success in New Zealand. ‘I put my heart and soul into developing the business, and it means a big opportunity for someone who is willing to do the same to grow their own company here. ‘That could be an individual entrepreneur or organisation with building/ construction industry experience, and the ability to go out and talk to retailers and chains to sell in the product. Sample packs make it easy for stockists to convert tilers, who soon realise how good this system is.’ Initially, Kosta says a New Zealand licensee could start small with product being supplied from Australia, but ultimately he would like to see it manufactured locally. ‘It means the investment would be in two stages as you grow,’ he points out. ‘But if someone wants to take on the full Advertiser Info package with the rights and moulds for Clik Tile System New Zealand right from the start, we’d www.cliktile.com.au be happy to talk to them. We’re keen Contact to find the right people to work with, Kosta Papadatos so there are plenty of options available P 0061 400 127 332 with different initial funding levels. info@cliktile.com.au Contact me and let’s start talking.’

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Franchise New Zealand

Summer 2020

Year 28 Issue 04

Kelly Sports provides business skills for people passionate about teaching

Tamati Montgomery

giving kids


y parents and grand-parents both ran their own businesses and I always wanted to be self-employed, but somehow I got sucked into management and working for other people, says Tamati Montgomery. ‘After several years in the food and pharmaceutical manufacturing industries, I started looking but everything I researched was beyond my means. After realising that franchising offered a far safer passage into business, I began to concentrate my efforts there and that was when I found the right opportunity which also involved my other passion – sport!’ Kelly Sports franchisees provide in-school and after-school sports programmes. Founded in Australia in 1994, the company has 40 franchisees at hundreds of schools around New Zealand teaching children fundamental skills such as running, jumping, throwing and catching. ‘Our slogan is Giving kids a sporting chance,’ says managing director Paul Jamieson. ‘Kelly Sports can be a vital part in giving children confidence which can really set them up for life. Far too many kids just haven’t had those basic opportunities, and Kelly Sports is making a fundamental difference to children wherever we have programmes. Franchisees market and manage the programmes, as well as running them initially, but as the business grows they can employ as many coaches as needed.’

Fantastic experience Tamati instantly saw the appeal of the franchise. ‘I was already involved in coaching sports to children, and it was a relatively low cost, so I decided it was the one for me. I also saw it as an opportunity to learn about business from the bottom up. ‘I had no experience in sales or marketing as I’d only been in operations, and I didn’t know anything about tax or GST either, so it was a bit scary. But there is a strong culture within Kelly Sports of looking after franchisees, so my fears were quickly set aside. Kelly Sports uses an online accounting system which makes invoicing, tracking and payroll very simple, and there’s full training and support with sales training videos tailored to our business. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘Every business has its challenges, but I got involved with a franchise to help push me through those, and Kelly Sports’ support structure certainly delivered on that. The experience I have had has been fantastic – I bought a greenfields area with no programmes in South Auckland in 2015, and within three-and-a-half years I had built it up from scratch to a profitable and successful business. Seeing kids laughing, happy and active is something that really motivates me and it’s a big bonus to feel that your business is doing something really good for others.’ Earlier this year, Tamati took that a stage further when he sold his business in order to join Kelly Sports in a support role for other franchisees. ‘I felt that the opportunity to learn about another side of the business was too good to miss, and I’m thoroughly enjoying my new role aiding other people in their business journey – as well as helping to grow a fantastic brand.’

Solid opportunity Kelly Sports is looking for more people like Tamati to run programmes in most parts of the country. ‘The investment starts from $35,000, and with two income streams from both schools and parents, annual returns can climb into six figures,’ says Paul. ‘All you need is the enthusiasm for sport that Tamati has, plus an ability to organise events.’ Tamati explains, ‘You need to be a people person to run a Kelly Sports franchise successfully – and, of course, you need to love working with kids. You also need to be able to get on with teachers and parents, so leadership, patience and tact are important. And, while you’ll be very hands-on at first, as your business expands you’ll be managing staff and recruiting extra coaches from among talented sporting students. It’s very rewarding and having a strong sense of purpose will be your driving force.’ Paul Jamieson sums up, ‘With 25 years’ experience behind us, Kelly Sports is a very solid business opportunity. As Tamati found, if you have the passion and drive, we can teach you how to create a successful business and will work hard to assist you every step of the way. This is a franchise that will give you enormous satisfaction in the work that you do. ‘If you want a great work/life balance and a vocation that will leave most of your weekends free, then Kelly Sports could be for you. I’m happy to put you in touch with our franchisees so you can talk to the people who are out there doing it. Start by visiting our website, or ring us for an informal chat.’

Advertiser Info

Kelly Sports www.kellysports.co.nz Contact Paul Jamieson P 0800 GO KELLY M 021 409 458 paul.@kellysports.co.nz




Since 2001 ASWEFA have been industry renown for extremely high standards, a dedication to safety and a commitment to outstanding customer service by providing forklift and worksite training to companies and individuals. Joining the ASWEFA team is partnering with a market leader! No training experience necessary. Full training and support will be p r o v i d e d b y knowledgeable and experienced staff, all dedicated to helping you succeed!

All incoming calls are handled by our dedicated Customer Support Centre, who also carry out scheduling, invoicing, issuing of certificates and many other administration tasks for you. Reducing the workload and allowing our franchisees to focus on their core tasks and freeing up time to grow their business! With your customer calls answered and your workload scheduled, you’re able to take time off when you need to. This provides a better work / life balance! WORK


Don’t Delay, Make a Change Today! For More Information on this BRAND NEW Franchise Opportunity, contact ASWEFA:

Ph: 0800 ASWEFA (0800 279 332)

A variety of investment packages available to suit. Entry level packages for sole traders, through to larger business models with several trainers on board. Select the franchise option best suited to you.




Franchises now available nationwide! This brand new opportunity allows you to get in on the ground floor and dominate your local area.




3 Tolich Place Henderson AUCKLAND 0610

ASWEFA A Safe Working Environment For All

Opportunity: Business & Commercial



ASWEFA wants franchisees nationwide to build their own business and train equipment operators


ensuring that franchisees could make a really good income. In some franchises, all the fees can really add up, but with ASWEFA, someone coming from an industry background at factory-floor level or middlemanagement level can increase their earnings significantly. ‘Treena is a phenomenal business woman and Henry will help anybody. It’s a combination that franchisees will really benefit from.’

hen Shortland Street held an open day recently, it attracted so many fans of the home-grown hospital drama that the queues waited up to two hours for a tour of the studios. But where there are people there are opportunities, and in the franchise carpark on the same street, the team at ASWEFA were on to it. They ran a sausage sizzle for charity, raised over $630 for the Prostate Cancer Foundation of New Zealand and made the general public aware of their location.

More clients, less admin

It’s this combination of foresight, organisation and generosity that typifies ASWEFA. Founded 18 years ago by Henry and Treena Myers, ASWEFA (A Safe Working Environment For All) provides a range of worksite training courses to companies and individuals, offering forklift licensing; wheels, tracks and rollers; dangerous goods; and elevated work platform courses. Training takes place in the workplace, at ASWEFA’s own facilities, or online for some options.

But you aren’t left to sink or swim on your own. ‘I know from working with various clients that a big challenge for any business is having the time both to get new clients and run their business,’ says Natasha. ‘ASWEFA operates its own Customer Support Centre which takes care of bookings, payments and certification processing, and has the expertise to advise customers about different equipment and licences they may need. Lots of their existing clients have other locations too, so when a new franchisee opens up in, say, Christchurch, they’ll find customers ready and waiting.’

Now, with two Auckland branches already established, they are looking for franchisees with good people skills to open new centres and deliver training around the country.

ASWEFA’s training programme for new franchisees starts with a threemonth national certificate in adult education as per ITO regulations. ‘We will support you through the qualification, and then give you our programme and systems training while waiting for ITO moderation,’ says Treena. ‘That way, as soon as you’re qualified, you’re ready to go!’

‘It’s an ideal opportunity for people who have seen the dangers that exist in the workplace and are ready to get off the tools or away from a desk and train others how to do things properly,’ says Natasha McDowall. ‘This is a people business – it’s all about helping equipment operators get home safely to the ones they love.’

Another time and hassle-saver for new franchisees is that much of the accounting is handled for them, too. ‘Invoices to clients are sent out direct from the Support Centre, so franchisees don’t have to do that on top of the training work that makes them money,’ says Natasha. ‘It means lower accounting expenses and less admin for them. Credit control is also handled for them, and most charges are paid by clients prior to training.’

Increase your earnings

Your perfect opportunity

Natasha’s own business, Tael Solutions, has been ASWEFA’s accountant for many years, so she has seen the company grow. ‘I’ve worked with a number of other franchises in the building, hospitality and home services sectors, so I speak from experience when I say that many franchises don’t have the in-depth systems and processes in place that ASWEFA has developed. They brought in award-winning specialists to develop the franchise and I did a lot of work testing the structures and the forecasting to ensure that the business model was sound. ‘Right throughout the process, Treena and Henry were focused on

Natasha McDowall: ‘Many franchises don’t have the in-depth systems and processes in place that ASWEFA has developed’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Treena says ASWEFA is ready to appoint franchisees throughout the country in city centres and other industrial areas. Each territory costs $70,000 +gst, with an additional $50,000 +gst required for training and certification, if needed. ‘If you already have all the necessary qualifications, you could get started from around $80,000 +gst,’ Treena suggests. ‘Our confidence in franchisee success is shown by the fact that we offer a $5,000 per month guaranteed income for the first six month after a new franchise is established. ASWEFA also assign a sales person and instructor to shadow the franchisee in their region initially. helping to kickstart sales. This approach to relieving pressure during the learning process is another example of the way ASWEFA thinks about how best to support our franchisees. ‘Workplace training is a big market that is increasingly backed by legislation. ASWEFA has excellent systems developed over almost two Advertiser Info decades, and a reputation with clients that is second-to-none. If you have ASWEFA the people skills and the background www.aswefa.co.nz we’re looking for, you can be part of Contact that and develop your own business Treena Myers in your local area. Contact us and P 0800 279332 M 021 211 9446 find out more – it could be your treena@aswefa.co.nz perfect opportunity.’


Invest in the future of your business Determine franchise systems compliance through mystery shopping Identify strengths and gaps in brand compliance and service delivery to give you the edge in your market. Capitalise on the power of our proven systems to discover what really happens when customers visit your business. Devise strategies to retain and grow your customer base, by accessing targeted feedback from our extensive shopper network.

My Dear Franc In this extract from her recently re-published book, Ann Andrews writes a letter to help new franchisees know what to expect Dear Franchisee

Mystery shopping solutions Results oriented analysis Customer retention strategies Find out more: Contact Manager Donna Gower 09 481 0156 021 032 9163

Buying A Franchise

dgower@shoppersanon.co.nz www.shoppersanon.co.nz

Welcome to your new business. You have chosen this franchise because of its potential, and we have also chosen you because of your abilities. If you are committed and apply the principles and systems you learned in training, you will achieve your goals. I wish you every success. We are embarking on a journey together which will last for years. Experience suggests that it will be by turns hilarious, frustrating, infuriating, rewarding, hard work and simple. All these things are perfectly normal in the franchise relationship. By writing this letter, I hope to help us both focus on creating the business you desire.

Why you bought this franchise In one of our very first conversations, I would have asked you why you wanted to buy a franchise rather than setting up a business of your own. In my experience, the reasons people have given for wanting to buy into my franchise are: • I’ve always wanted to set up my own training business but don’t have the capital/know-how/courage. • I’ve been a manager of teams and always enjoyed the team-building aspects of that job. • I want to get away from the dreary nine-to-five routine of a job. • I want to get away from the endless changes of boss I’ve had over the last few years.

Fun for Serious Adults We are looking for people who know how to operate a good business and manage a dedicated team of staff, as well as sharing their passion for quality education. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level around $750,000.

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

• I want to take charge of my own destiny. I survived the last round of redundancies, but I may not survive the next. • I’m bored out of my brain with my current profession and want to do something completely different. • I’m getting to an age where I have outgrown the corporate environment, I’m sick of the politics and the game playing. • I’ve gone as far as I can in the corporate world and don’t want to spend the next 10–15 years stagnating.

What you need to learn Most people perceive that buying a franchise is a safe way of moving away from the world of ‘job’ and into their own business – and so it can be. A franchise is usually a proven system and so won’t have the same risks or start-up costs, or take quite as long as going it alone in a brand new start-up business. A franchisor will have developed their system over many years and will now be confident that not only does it work, but it is sufficiently refined and simplified that it can easily be taught. The challenge for me as your franchisor is that because you may have come straight from a job, you may have little understanding of what being a business owner entails, and little or no experience of: • Setting up a business for yourself: what that costs and the time it will take. • How to deal with financial planning, and the need to set and stick to a budget. • How to manage cashflow over the quiet periods. The days of the monthly salary appearing in your bank account are now over. Quiet periods are great for days at the beach with the family, but not so


Franchise New Zealand

Summer 2020

Year 28 Issue 04

Each man should frame life so that at some future hour, his fact and his dreaming meet.

anchisees …

Victor Hugo

great if you haven’t factored them in for paying your mortgage and feeding your family. • The need to have a finger on the pulse of cashflow and credit control, and the skills to deal with slow payers yet still retain them as future clients. • The need to have a strategic plan of your own, not just the one the franchisor has. In other words, where do you want your business to be in five years? I once spoke at a conference where the franchisor told me, ‘Unfortunately people often buy into a franchise for the wrong reasons — some think they’ve bought a job and act accordingly. They forget that they have actually bought their own business.’ He wanted me to remind them that it’s no use sitting behind a counter in a retail business and waiting for customers to come to you, you have to get out there and hustle. In a service franchise, it’s no use sitting at home waiting for the phone to ring if you haven’t let people know what you are doing and how you can help them.

What you need to understand I need you to understand that I am a working franchisor. I know you probably think I am a multi-millionaire, given that you have just paid me x thousand dollars to join my business. But I am not. I sincerely hope to be one day, but right now I am possibly not much better off than you because I plough virtually every cent that I personally earn, plus everything you pay me, right back into this business so we can all succeed in the long term. I need you to let me know if you need something. I know I look really intelligent; unfortunately my mind-reading gene got lost in the post. If you don’t tell me you’re stuck, struggling or out of your depth, I won’t know and I’ll assume you’re OK.

The Universe is fair and just. We get out of life exactly what we put into it. Unknown franchise.co.nz – PUTTING PEOPLE IN BUSINESS

I need you to give me time to do things for you. You may decide that you want something. Just pause for a moment and think about what it’s likely to cost, and how much time it’s likely to take; because what is desirable may not be affordable (yet). I will do everything within my powers for you, but I have deadlines and budgets of my own, and these will

impact on the greater organisation, so I may have to add your requests to my own to-do list. I will, however, give you a time frame as to when I should be able to get back to you.

What have you really bought? I know you think you have bought your own business and, to a degree, you have. However, a franchise is slightly different from owning your absolute own business, because what you have actually bought is the right to use a system created by someone else (the franchisor). I promise you, this will frustrate the hell out of you sometimes! Fortunately, you’ve bought a system that has been tested and proven. I’m not saying it can’t be improved; in fact I want every one of my franchisees to be considering ways that we can improve. However, in the first 12 months of buying into the franchise especially, I need you to follow the system to the letter. Why? Firstly, because it works! Secondly, if you get caught up in trying to change things, it will take your time to do that, which in turn will take you away from sales and marketing, leading very quickly to a lack of income for you.

What I can do and what I can’t I can give you all the advice in the world; what I can’t do is force you to take that advice. If you choose not to take advice, then you must accept responsibility for that. I can give you all the help in the world in setting up your business, but I can’t actually do it for you. I can help when you make mistakes, but if you don’t let me know you are having problems, I can’t help. I promise I will not see it as a sign of weakness or failure. I will actually see it as your courage to admit you don’t know everything, along with your professionalism in asking before you make a mistake with a client. In particular, I will see it as your trust in me as your coach and mentor. I can show you the steps to take to achieve something. What I can’t do, especially if you choose not to follow those steps, is guarantee you will get the desired outcome.

What I will do for you and what I won’t do I take 100 percent responsibility for the system; I have used it thousands of times and it works. What I won’t do is let you go off on tangents and risk not only your business, but mine and the other franchisees. I will support you 100 percent in creating a successful business; what I won’t do is sit back and say nothing if I think you are setting yourself, or the franchise, up for failure. And I’m sure that if you think about it, you wouldn’t want me to run that risk either. As the old saying goes, ‘Learn from the mistakes of others; you can’t live long enough to make them all yourself!’

About the Author Ann Andrews is a former franchisor and a writer, speaker and consultant on human resource issues. Her book My Dear Franchisees was first published in 2006 and has just been updated. The above extract has been edited, with permission, for Franchise New Zealand. See page 97 to order.


Opportunity: Home & Building


John Goodrum: ‘We know how to identify issues - others fix them’

A Buyer’s Choice Home Inspections is for people looking for a new career in a growing industry


f you’re looking to change careers and want a business where you can help people make informed decisions, John Goodrum of A Buyer’s Choice Home Inspections wants to hear from you. ‘Our franchisees come from all sorts of backgrounds: IT, accounting, engineering, marketing, even a pharmacist, as well as construction. You certainly don’t need to be a builder – that’s a totally different skill set. Our franchisees receive comprehensive training and have the specialist equipment to check power outlets, moisture levels and all matters related to dwellings. We are specialists who know what to look for and identify issues – builders, plumbers and electricians are the people to fix them.’

The need for standards House inspection is a fast-growing market in New Zealand, which means opportunities for new franchisees in main cities and larger towns throughout the country. ‘A rigorous home inspection is of huge value to both sellers and purchasers,’ says John. ‘Having a proper inspection can help to facilitate a faster sale of the property for a better price; it provides a purchaser with an unbiased third-party opinion of the condition of their possible purchase; and it helps to prevent agreements falling through.

knowledge is valuable, and what with Adwords, our 0800 number and word-of-mouth I can get as much work as I want. I have a great business and I’d recommend it to anyone looking for a change.’

Low investment, high potential John says, ‘A Buyers Choice Home Inspections franchise is a work-fromhome opportunity which offers you the chance to change careers, own your own business and become your own boss without re-inventing the wheel. Territories are available from $32,500-$65,000 +gst. ‘Although it’s a very affordable investment, that doesn’t mean low returns. For the right people who are willing to put in the effort, earnings of between $100,000 and $200,000 are perfectly realistic once established. This is a chance to fulfil your dreams of self-employment, job security and financial gain without the high risk and uncertainty of going it alone.’

Advertiser Info

A Buyer’s Choice www.abuyerschoice.co.nz Contact John Goodrum P 0-9-838 8895 M 021 945 140 john.goodrum@ abuyerschoice.co.nz

‘It will also highlight any potential problems and protect sellers from over-inflated estimates of essential repair work, while alleviating much of the stress about nasty surprises after purchase. ‘However, all these benefits only apply when the inspection is properly carried out – and there’s no legal requirement for building inspectors in NZ to be qualified as such,’ John points out. ‘That’s where A Buyer’s Choice comes in.’

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your efforts.

Comprehensive training

Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections.

Originating in Canada, A Buyer’s Choice Home Inspections now operates in 19 countries. It came to New Zealand in 2013 and now has 17 franchisees here, with demand for many more. ‘Being part of an international franchise means that each of our inspectors has to go through dedicated online training which leads to a qualification from an independent training body,’ John explains. ‘After passing this course, there’s a full week of in-house training then on-the-job experience with a qualified inspector. As a result, our franchisees are able to issue a NZ Standards certificate after every inspection to NZS4306:2005 (Residential Property Inspection).’

As much work as I want Duane Turner was the second franchisee for A Buyer’s Choice in New Zealand, and has run his West Auckland franchise for six years now. ‘Having been self-employed for most of my working life, it has been very nice to have all the systems and processes set out for you rather than being alone and having to do it all yourself. The company has been very supportive and I’ve been heavily involved in training new franchisees myself, so I like to think I’ve given something back as a result. ‘Building up the business initially takes a bit of leg work – going round the real estate agents and becoming well-known in the area. Local franchise.co.nz – PUTTING PEOPLE IN BUSINESS

We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are also seeking independent contractors to work in some of our established franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140


HELPING NEW ZEALAND BUSINESSES GET ONE STEP AHEAD. Jason is one of the many New Zealand franchise owners we’ve helped to grow and achieve their goals. However you choose to measure progress, talk to us and find out how we can help your franchise get one step ahead. Rohann Dobbin

021 942 178

Stu Cheeseman

027 231 9158

James Phillips

027 449 2170

Email franchising@asb.co.nz for more information.


Jason Witehira, Ko Ngāpuhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0719

Opportunity: Business & Commercial



he rise of online trading in recent years presents huge opportunities for local small-to-medium-sized companies, but it also presents some headaches. Producing a great product is one thing – getting it to customers all over the world is another. ‘That’s where InXpress comes in,’ explains David Wilkinson, the company’s Franchise Sales Director. ‘Founded in the UK in 1999, InXpress handles logistics for SMEs to save them time, money and hassle, using innovative technology to make it easy for companies to send packages anywhere in the world. ‘Now we’re looking for bright young people to join our New Zealand team. They don’t need to be highly-experienced sales people or have a logistics background, but they do need to be able to talk to business owners and managers and make things happen. ‘InXpress has over 370 franchisees around the world seeking out new clients, identifying their issues and suggesting solutions. They are responsible for customer acquisition, and our technology means they can benefit from recurring income. ‘Once the franchisee has set up a new account, the customer just needs to log into our WebShip+ booking system to arrange everything from single shipments to multiple orders on an easy-to-use platform. The courier company collects the parcels and arranges customs clearance. They invoice us, we invoice the client and collect the money then split it, with 70 percent going to the franchisee.’ So why would a client use InXpress rather than dealing direct with a

InXpress is an opportunity for young people who can make things happen

courier? ‘For a start, we have a lot of buying power and can usually save clients money on shipping costs. Secondly, we focus on smaller customers who aren’t going to get a lot of attention from the big courier companies. Thirdly, our technology is so easy to use. And finally, they are dealing with their dedicated account manager, so if there are any issues then they can just call their InXpress Freight Consultant – the franchisee.’

Low cost opportunity

You don’t need a lot of experience or capital to start your own InXpress franchise. The investment is just $29,900 +gst, with what David calls ‘ridiculously low’ overheads. ‘There’s no special equipment, inventory or staff – you just need a laptop, phone and transport. ‘We will provide two weeks of bootcamp-style training in Brisbane before you start, then intensive training as you grow throughout your first year and beyond. And with the recurring income model, the longer you’ve been in the business, the better you’ll do. Is $20,000 income per month possible? Absolutely – although not in the first 12 months,’ David smiles. ‘If you’re dying to create something of your own and prepared to put in the effort, this is a great opportunity. Call us to find out how to build a profitable business with InXpress.’

Advertiser Info

InXpress www.inxpress.com/nz Contact David Wilkinson P 0061 412 692 052 david.wilkinson@inxpress.com

Rebirth brings success to buffet restaurant

VALENTINES Valentines rebirth began a few years ago and people are rekindling their love for the brand. There are so many tales of childhood memories, family gatherings and birthday parties at Valentines. They are treasured experiences for Kiwis and we are bringing those days back. Creating the right combination of people, product and place, we are proving that Valentines can attract the new generation, too. Our mantra is good food, great ambiance and friendly service, says Valentines’ Compliance Manager, Cathie Timms.

We are looking for people dedicated to building a brand that will benefit us all. If you have that drive, come and talk to us!



Our model ensures there’s something for everyone, while delivering a sustainable and profitable return for franchisees. Valentines is planning to open a restaurant in every major city VALENTINES in New Zealand. www.valentines.co.nz CONTACT: Ravi Lal P 09-921 4032 M 021 522 720 ravi@valentines.co.nz


Opportunity: Health & Beauty

Angela and Michael Turner

CUTTING EDGE Growth is the focus for Just Cuts in New Zealand


hy did we choose Just Cuts? It’s the largest and most successful hairdressing group in the Southern Hemisphere, it has huge brand awareness and respect, amazing franchisee support and more. Clients appreciate that there are no appointments and set prices, and our own-brand products are free of parabens, which have been linked to increased risk of breast cancer, so why wouldn’t you choose Just Cuts?’ asks Angela Turner. Angela and her husband Michael opened Just Cuts in The Hub Hornby in July 2016. She says that she regularly tells potential franchisees of these benefits, adding that ‘Our expectations for the business were to grow year-on-year; however, in just three years we have more than tripled our turnover, allowing for a great work/life balance. I might also mention that, regardless of the economy, hair keeps growing and needing cutting,’ smiles Angela. Just Cuts has 230 salons across Australia and New Zealand, 3,500 stylists, 100,000 customers per week. Following its recent expansion into the UK, there’s now reinvigorated focus on New Zealand with new opportunities in many parts of the country. Investment is from $170,000 to $270,000, and you don’t need to be a hairdresser – although Angela’s husband Michael has worked in the industry for over 40 years, she herself has a background in marketing, theatre, administration and bespoke catering.

We’d never considered it For many years, Angela and Michael ran a full service hairdressing salon in Perth. They sold their business in 2012, relocating to Christchurch to be closer to daughter Tiffany and their grandchildren, and Michael started working at Just Cuts in Riccarton. ‘We were very aware of the brand, but we’d never considered the concept

JUMP at this opportunity

where active play is serious fun

Wonderful opportunities available for passionate people! Do you:


Jumping Beans has a 30 year history of empowering parents/ caregivers to raise happy, healthy and self-regulating children through the provision of early childhood physical activity classes, giving our kids the start in life they deserve.

have a passion for helping children get the best start in life? want to directly impact the lives of both children and caregivers in your local community? want to take the next step and run your own business, while being part of a team of like-minded people? believe you have what it takes to grow and market Jumping Beans within your area? enjoy a challenge and have the drive and commitment for success?

contact Sophie TODAY :-)

021 264 0619 sophie@jumpingbeans.net www.jumpingbeans.co.nz

of a drop in, fixed price salon offering cutting and styling only. That experience changed our minds, we opened our own store, and the rest is history!’ While you don’t need a hairdressing background, you do need management experience, say Angela and Michael, who have been Just Cuts New Zealand’s Franchisees of the Year for two years in succession. ‘You also need to have the right attitude and commitment to Just Cuts franchise systems. They’re proven, they’re profitable and they work, so don’t go reinventing the wheel.’

Realise your future Just Cuts CEO Amber Manning values Angela’s brand ambassador skills and enthusiasm, and says that there are now opportunities for new franchisees to copy her path to success. ‘In 2017 we bought back the New Zealand master franchise and revitalised the current 26 Just Cuts salons, and over the next two years we plan to open 20 new franchisee-owned salons,’ Amber says. ‘That means a wonderful opportunity to create your own hands-on business, husband-andwife business, or even a business you could run alongside another career. If that’s what you’re looking for, get in touch – Just Cuts could be just the answer to realising your future.’

Advertiser Info

Just Cuts https://franchising.justcuts.com Contact Zenardia Anderberg P 0061 2 9527 5444 M 0061 4 8860 0036 bdm@justcuts.com

Want to be your own boss? Are you looking for a successful business? Want to be up and running straight away? Franchisee territories with established customer bases available now! Ecomist provide high quality products and services for pest, insect and odour control, for both commercial and residential customers. Join the team today to enjoy full training and support and great growth potential.

Interested? Flick us an Email for more info: E: info@ecomist.co.nz W: ecomist.co.nz Franchise New Zealand

Summer 2020

Year 28 Issue 04

Franchise Recruitment

right people RIGHT PLACE Iridium Partners matches the people with the franchise to put round pegs in round holes


here are over 630 different franchise brands in New Zealand and thousands of new and existing franchise outlets on the market at any time. This means that anyone looking for a business opportunity faces a bewildering choice of opportunities. Even if you know you’re looking for, say, a café franchise, which one is best suited to your pocket, your skills and your personality? At the same time, franchisors are keen to find people who are a good match for their own culture; people who will make a success of the opportunity and build thriving businesses in their own local area. That matchmaking process can be a time-consuming one for both parties. That’s why Nathan Bonney and Meredith Taylor established Iridium Partners. ‘You could say it’s “Tinder for franchising”,’ says Nathan. ‘Our aim is to pair people with their perfect franchise systems.’ The couple bring massive experience to their role. Nathan has over 17 years’ experience in franchising, including over 10 years with the multi-award-winning Columbus Coffee and roles with Mexicali Fresh, Burger Wisconsin and Cobb & Co. His passion lies in franchise business development and helping individuals succeed in franchised businesses. Meredith, meanwhile, has more than 20 years of experience as a senior Human Resources professional across sectors including hospitality, tourism, construction, engineering and digital. For Meredith, achieving successful business outcomes for all parties is her goal.

Finding a business match ‘Good franchising isn’t about selling the most franchises – it’s about recruiting the right people as franchisees,’ says Nathan. ‘But it’s hard to make the right decisions when everyone’s trying to sell you a business. That’s why our approach is focused on recruitment, not sales.’ ‘It’s like dating – you have to find out if you are right for each other,’ smiles Meredith. ‘That’s why, if you’re considering buying a business we like to talk to you, ask lots of questions and find out about your experience, your dreams and goals, your family and your financial situation. What do you like doing or not like doing? We’ll take you on a journey to find out. ‘A lot of people don’t understand very much about franchising, so we’ll also go through how it works and help you work out if franchising is right for you at all. If it’s not, we’ll tell you; if it is, which franchises are worth considering? You might think lawnmowing, we might suggest a renovation franchise. We’ll carry out psychometric testing to help ensure you won’t be a square peg in a round hole. Only after we’ve identified the specific brands that might appeal will we approach the franchisors on your behalf.’

growing, but few companies can afford to have a full-time specialist in the role,’ Nathan says. ‘We can effectively run a franchise’s recruitment programme for them, including recruitment strategy, interviews and testing, credit and police checks, and personal and professional reference checking. ‘Knowing the brands that we work with really, really well means that we can identify potential franchisees who have the right qualities to succeed in those systems and ensure that we only present qualified candidates, saving everybody’s time and precious resources. Just as with the candidates, we “date” the franchisors, digging deep into how their system works and what makes a successful franchisee. ‘We can also work at a strategic level. Some brands have a clear view of where they want franchisees or need to set territories, others appreciate some input. We also understand the New Zealand market when it comes to property and leasing, so we can help franchisors put the right people in the right place. And we can also help create your recruitment plan, create appropriate processes and documentation, review existing databases and develop communication. That allows franchisors to concentrate on supporting existing franchisees and building their business.’

Good brands, good people Nathan and Meredith say that they only want to work with credible brands which are structured to do well in New Zealand. ‘Our client base includes such leading names as Mexicali, Rodney Wayne, Burger Wisconsin, LJ’s and Lord of the Fries, and we also work on a referral basis with a number of other brands across various categories. We also do one-off project consulting.

Attracting good franchisees

‘By working with both franchisees-to-be and existing franchisors, Iridium covers all levels and stages of buying, running and growing franchises. The result? Franchisors with the right people representing their brands, new franchisees with the right skills to create thriving businesses within Advertiser Info that particular system, and everyone involved sharing the ingredients for Iridium Partners success. www.iridium.net.nz

Iridium work directly with some leading-brand franchises to approach recruitment from the other direction, helping them to attract and qualify good potential franchisees. ‘Recruitment is a big concern for many franchisors and a vital part of keeping their brand energised and

‘So whether you’re considering buying a franchise or looking for the right new franchisees, contact Iridium today to find out more.’

Potential franchisees pay no fee for the service – instead, franchisors pay Iridium a ‘finder’s fee’ in the event of a match. No match, no fee.


Contact Nathan Bonney M 0275 393 022 nathan@iridium.net.nz


Buying A Franchise: Finance

GUARANTEED INCOME? What importance should you place on a work or income guarantee?


number of franchises offer some sort of work or income guarantee, especially in the service sectors. If you are leaving a regular pay cheque behind for the first time, the idea of a guarantee can be an attractive one because it reduces some of the risks of setting up your own business.

• What is the purpose behind the guarantee being offered?

However, having a guarantee is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but to get a real return on the time and investment you put in, you will need to make the business work. If you do not believe that you will be able to exceed the guaranteed amount and achieve your real goals, don’t buy the franchise. On the other hand, if you just want some reassurance while you get your business-building skills up to speed, a guarantee offers a safety net.

• How long will it be paid for?

If the guarantee really matters to you, it’s important to know what it is and what it covers. In general, guarantees are divided into two types: work guarantees, where the franchisee is guaranteed a certain value of work that they must go out and do in order to generate income, and income guarantees, where the franchisee is guaranteed a minimum income. Income guarantees are less common, so make sure you find out which is being offered.

• If you take the guarantee out of the package, does the franchise still appear to be attractive and viable?

Whichever type of guarantee is offered, there are certain to be a number of conditions that have to be fulfilled before the franchisee can collect upon it. For this reason, franchise buyers need to be careful to confirm exactly how any guarantee operates before making their decision. Here are some questions that may help:

• Is it a guarantee of work to an agreed value or of income to a set level? • What is the guaranteed amount? • Under what circumstances will it be paid? • What special conditions apply (eg. must I accept any work given anywhere? Must I contact the franchise office every day for work?) • When is the guaranteed amount payable? • What happens if the franchisor cannot afford to pay the guarantee for the specified period? • What evidence is there that the guarantee has actually been paid out?

This last question is perhaps the most important of all. Franchising is generally a very low-risk way to go into business, but if you want to lower the risk even further, don’t rely solely on guarantees. Choose wisely, do your research and above all take advice from a franchise-experienced lawyer and accountant (see page 48). True success depends not only on the training, support, and systems provided by the franchisor but on the commitment and hard work you put in – and no-one can guarantee those. In the end, your success is up to you.


Franchise Opportunity Recruiting Partners Now Putting the margins back in your pocket. Expressions of interest are now being invited for sites nationwide. • Competitively priced turn-key offering • Boutique roasting system • Attractive financial business model • Full training and support provided

Join NZ’s fastest growing micro-roasting coffee franchise Norman Engel 027 476 7870 Sales@blackandwhitecoffee.co.nz


Savills (NZ) Limited Licensed REAA 2008

Franchise New Zealand

Summer 2020

Year 28 Issue 04

Hit the ground running with an established client base We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go • You need management and sales skills, not trade skills

REVENUE $1,750,000

How your business could grow

• Oncore is part of the Refresh Group. The world’s leading renovation franchise

NET PROFIT $356,000

• Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more… YEAR 1



0800 001 048 www.nzfranchiseopportunities.co.nz

We need DIY-savvy franchisees around the country - NOW! Every day is different. Some days you might do $600, some days $1,500. The business is highly profitable and on big jobs, there’s also the opportunity to work with other franchisees

• Manage your own bathroom maintenance business • Specialise in fixing leaky showers • Tried and tested business model • Initial training and ongoing support • Territory locations available NOW! - throughout New Zealand • New franchise areas are available from around $32,000+gst • Also existing areas in Auckland's north, east and west

‘I’m really happy with the franchise and I’d recommend it. If you have the right skills, ShowerFix is a great business.’ Wayne Caulton, Auckland CBD Franchisee


This is what we do fix showers and we are never short of customers!



David Howe TODAY! david@showerfix.co.nz 0274 820 667

FRANCHISE OPPORTUNITIES NOW AVAILABLE With 46 locations open or in development across Australia & New Zealand, and over 800+ clubs open world-wide, there is no better time than now to get on board.



Franchise New Zealand

Summer 2020

Year 28 Issue 04

Rob Thatcher: Constant demand is assured

Opportunity: Business & Commercial

Enjoy constant demand and recurring income with Appliance Tagging Services




wo years ago, Rob Thatcher was negotiating for a senior position within a company when he decided that he’d have a better future as an Appliance Testing Services franchisee. ‘As my wife says, I made the right decision – the other company went broke, whereas I’ve got my own business and am very busy with new work and repeat visits.’ After a lifetime as a project manager and superintendent within the electrical industry in Western Australia, Rob’s transition from employee to business owner could hardly have been smoother. ‘I had been discussing ATS for a while as I could see the growing need for testing and tagging services as the regulations changed. I have a good friend who had already made the jump into ATS so I quizzed him and there was nothing that put me off. ‘I’ve been an electrical engineer most of my life, but I hadn’t run my own business, so a franchise made sense. The ATS training was excellent and the support, systems, software and auditing are all absolutely what a great franchise should be. My only concern was how much work I would get, but I needn’t have worried. You need to put your salesman’s hat on to build things in your patch at first, but every company needs test and tagging services these days so once you are in the door you just need to learn your client’s business and exactly what they want.

Incentives available Rob is now a busy man. ‘The work becomes cyclical, because all equipment needs testing regularly. I do a regular two-week round trip visiting existing clients and new contacts to grow my business. The variety is interesting and stimulating: in the morning I might be on an industrial site and in the afternoon a retail store, so there are always different people to talk to and new things to learn.’ And, as he points out, no matter what the economy is doing, Health & Safety legislation means that constant demand is assured. That’s the same in New Zealand, as ATS establishes its first franchisees this side of the Tasman. The investment required is $72,500 +gst, including all equipment and training, and Steve Wren, the company’s National Sales Manager, says that there are funding options and incentives available for Advertiser Info the first franchisees. ‘The most important thing is to get the Appliance Tagging Services right people in place right now. www.appliancetaggingservices. ‘We want people with attention to detail, an interest in keeping people safe and a desire to grow their own business. Give me a call and let’s start talking.’

com.au/franchise Contact Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 steve@ats.com.au

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

‘In addition, ATS has major contracts with government departments and corporates, so that generates more work too. Best of all, it’s almost all repeat business so you’re building recurring income all the time.’

Making it simple Appliance Tagging Services was founded in 2006 by husband and wife team Sarah and Ainslie Allen and is now the leading provider of tagging services in Australia, with over 15,000 clients. The company has developed automated processes and systems which help both clients and franchisees stay on top of their safety regimes. ‘From the clients’ perspective, they have 24/7 access to all data,’ says Sarah. ‘After the initial testing and tagging is done, clients can access their online portal in which all the information is stored. Via a barcode they can see the history of every appliance they own and when it’s due for re-testing, which is automatically scheduled for our franchisees. It is probably the best such facility in the industry. ‘From the franchisees’ point of view, all they have to do is sell their services and do the work. All invoicing and credit control is handled by the franchisor, with franchisees receiving guaranteed payment every month. It’s efficient and it leaves them to focus on managing the business without the wasted time and stress of unnecessary admin. ‘And despite Rob’s background, as other franchisees have proved you don’t actually need to have electrical qualifications to be an Appliance Tagging Services franchisee – a two-week intensive training course in Melbourne will equip you with everything you need to operate successfully.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au 45

Opportunity: Food & Beverage

japanese FOR STARTERS Toshiro Isomuro

and high standards are the hallmarks of Hachi Hachi, the Quality rapidly growing Japanese fast casual restaurant franchise. It’s that

fact that drew executive chef Toshiro Isomuro to the brand. ‘Hachi Hachi is here to stay and I want to be a major part of it,’ he says firmly. Originally from a design and marketing background, Toshiro says he was always passionate about food. ‘Finally I decided the only sensible thing was to get creative and become a chef,’ he says. ‘After a long career in different ventures in Japan, Australia and New Zealand, I became aware of Hachi Hachi and it immediately appealed to me. There is something vibrant and tempting about the entire concept of fresh, fast and affordable Japanese cuisine, and I can see it has big possibilities for the future. ‘I really have faith in the founders, Titi Khemarangsan and Bundit Kijpalakorn, who were already highly experienced restaurateurs in Christchurch even before they created Hachi Hachi nearly seven years ago. Now, with five frequently-packed outlets around Canterbury, we are seeking individuals or companies that are interested in opening franchised outlets in other main centres throughout New Zealand,’ says Toshiro.

Popular all day long Hachi Hachi is a restaurant concept designed to serve a wide variety of food and a wide range of customers. ‘In addition to sushi, we offer quality hot food, including many Japanese classics such as ramen, donburi and udon noodles,’ says Toshiro. ‘For us, it’s important to have the freshest possible produce, locally sourced wherever possible. At the same time, our meals are not expensive, with menu items ranging from $5 to a complete meal for under $20. That’s possible because our reputation and attractive ambience drives volume sales. ‘Our food is popular throughout the day from lunchtime to dinner, with surges in business after school finishes and increasing demand for corporate catering. We have a very loyal customer base who visit often, and once you’ve developed a good relationship they keep coming back. We maintain their interest throughout the seasons by creating new and original recipes that are in keeping with our great Japanese cuisine. That has translated into very consistent turnover for the brand all year round.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Hachi Hachi is a proven fast casual restaurant concept with new opportunities in main centres around NZ Nothing left to chance ‘Asian food is widely available today but Hachi Hachi has taken things to a whole different level,’ Toshiro explains. ‘It’s the details that count in a restaurant, and our training plan contains not just all our recipes, but also how to choose the best staff and deal with operational matters such as cost control, margins and managing food safety. Nothing is left to chance and I personally coordinate the kitchen training as well as supervising our recipes and menus.’ You don’t necessarily need hospitality experience to open a new Hachi Hachi restaurant, but you’ll certainly need passion. ‘It was passion for food that started my journey here and if you have a love of innovative Japanese cuisine, this could be the opportunity for you. You need to care about food and you need to be able to take advice because you do well by doing things well, and it is vital to maintain the brand’s high standards to keep customers coming back.’

Proven winner Another enthusiast for the Hachi Hachi experience is retail designer Phil Tindall, who worked with the founders on their previous projects before investing in the brand himself. ‘I’m now a major shareholder in one restaurant, with options on a second. The combination of a dedicated executive chef coupled with the years the owners have put into developing the concept is a real winner. Hachi Hachi has proven popular over many years and differing locations, and I’m keen to see others help take it national.’ The cost of opening your own Hachi Hachi restaurant will vary depending on location but the total investment required, including fit-out and equipment, will be around $500,000 +gst – much of which can be financed. ‘Opening any kind of retail outlet is inevitably fraught with logistical, financial and compliance headaches, but we have a great team on board to help you,’ Phil says. ‘We’ve put a great deal of effort into the standards and skills that make a restaurant tick, and at the heart of that is training your key people to ensure they can pass on that training to their staff. Every new franchisee will move around between all the five existing restaurants so as to get the maximum experience and see how the quality control is implemented and high levels of profitability Advertiser Info achieved. ‘Although we’re well-established in Canterbury, this is effectively a new opportunity elsewhere so you have first choice of the best locations. Give me a call today and I’ll tell you all about it.’

Hachi Hachi www.hachihachi.co.nz Contact Phil Tindall M 0274 352 093 phil@lucid-design.co.nz


Buying A Franchise: Taking Professional Advice

USE THE RIGHT ADVISORS When buying a franchise, getting input from specialists will save you time and help you make better decisions


f you’re looking at buying any business, you need to take good professional advice. The three key people that you need to speak to are a lawyer, accountant and, if you are going to require finance, a banker. Here’s why it’s worth spending a little time and money on choosing franchise-experienced advisors: 1. You’ll save time (and maybe even money). Choose experienced advisors and they’ll probably have come across the franchise system you’re investigating before. Even if it’s new to New Zealand, the chances are they will be able to find out more about it from contacts overseas than you will. And if it’s a brand new system, they will at least know the characteristics to look for in a successful franchise. They might cost more per hour than non-specialist advisors, but they will give you better advice and take less time about it. 2. You’re less likely to make mistakes. You might not know what rents or margins are normal in a certain industry, but your advisors should. You might not know whether a sub-lease arrangement leaves you exposed, but your lawyer will. You might be new to business borrowing, but your


banker will know what is and isn’t possible – and the fact that you are buying a franchise may mean special terms are available if you talk to the right people. 3. You’ll know what to expect. One of the most important tasks of your advisors is to ensure that you know exactly what the franchise entails and that you know what will be expected of you as a franchisee. That will not only help you to make the right choice of business but also enable you to settle into your new role faster. 4. You’ll be confident your chosen franchise will meet your needs. Whether your reasons for buying a franchise are short-term growth, long-term security or lifestyle, involving advisors and briefing them

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Franchise New Zealand

Summer 2020

Year 28 Issue 04

Do you have a real passion for property? honestly about your goals will help ascertain whether the business will really meet your needs. 5. You’ll get impartial advice. If you find a business you love, it’s easy to focus on the positives and miss some of the warning signs. For all sorts of reasons, a good franchise may not actually be the right one for you. Advisors can help you see beyond the dream to the reality, and help you make the right decision.

How do you choose the right advisor? So how do you ensure that your chosen advisors are the right ones for you? Here are some tips. 1. Don’t assume that your normal family lawyer or accountant has the skills to analyse a franchise opportunity. Franchising is a specialist field and it pays to use specialists. They may charge more per hour but they will know what is and isn’t acceptable. 2. Look for advisors who are demonstrably focusing on the world of franchising already. The Directory in the back of this magazine (see page 94) is a good place to start, as it lists those with specialist knowledge in this area. It also details which advisors are members of the Franchise Association of New Zealand. 3. Choose people who are able to demonstrate knowledge and experience of franchise systems in the field in which your chosen business is operating. Don’t be afraid to ask for a summary of their relevant experience. 4. Check the reputation of each advisor with your other advisors – some may work particularly closely with other specialists and be able to recommend someone. 5. Make sure that you choose people with whom you can build a good rapport. You need to be honest with your advisors and trust that they will respect your confidences and give you good advice. In all likelihood, you will be working with them not just while you are buying your franchise but as your business grows, too. 6. Be prepared to pay reasonable fees for professional advice. It’s not worth saving a few dollars at the outset and getting poor advice. Most advisors charge on an hourly basis, so find out what this is and get a written estimate of the likely number of hours involved. Ask to be kept informed in writing of any extra hours incurred. 7. Accept that the advisor’s job is to advise. The ultimate decision whether to take up the franchise is just the first of many you will need to make in running your own business. Be prepared to take responsibility for your own future.

Do you love to renovate or are you a property investor looking for a full time career in the industry? Are you stuck in the corporate world and really want your own business before it's too late? We have a fantastic opportunity with MAINTAIN TO PROFIT licences If you are passionate about customer service and can be sharply focussed on communication with clients and tradies... ...If you can bring a very high level of detailed planning to each project...

$2m revenue

$1m revenue

$180—$245k ...And if you can ensure on-time net profit $80—$110k delivery within budget, then net profit you have the opportunity of Year 2 Year 3 enjoying a highly satisfying How your business could grow business and substantial growth with a MAINTAIN TO PROFIT licence.

11 licences have already been awarded, with just 10 more currently available - BE QUICK: AUCKLAND CBD BAY OF PLENTY SOUTH WELLINGTON (2 Areas – City and The Hutts) CHRISTCHURCH (2 Areas – North and South)


Finally With the right team of advisors behind you, buying a franchise can be much less stressful – and less risky – than trying to do everything on your own. The trick is to choose the right advisors in the first place, be honest with them and listen carefully to what they have to say. At the end of the day, the decision whether to proceed or not will be yours and yours alone, but if you have listened About the Author to the voices of experience then you Simon Lord is editor of Franchise stand the best possible chance of New Zealand magazine & website and has worked in making the right decision for your franchising for over 35 years. future success. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Mark Trafford on 027 573 6688 mark@maintaintoprofit.co.nz maintaintoprofit.co.nz/join-our-team 49

Opportunity: Home & Building

TRANSFORMATIONAL There are huge opportunities in renovations, landscaping and maintenance with these three franchises


omeowners in New Zealand spend over 8 billion dollars a year on renovations. ‘This is one of the largest markets in the country, yet it is failing to deliver an acceptable experience to its customers,’ says Jon Bridge, one of the directors of Traffic – the leading business consulting specialist in the Australasian building industry.

Marketing and lead generation – We have won multiple international and local awards for the marketing programmes we provide.

‘Renovations are notorious for spiralling out of control,’ he continues. ‘Poor customer service and work standards, inaccurate pricing, budget and timeline blowouts and a general lack of accountability is unacceptable, given the amount of money people invest in their homes.

Operational support – We actively support franchisees through our large head office staff and franchise network infrastructure.’

‘This presented a huge opportunity for us to create a renovation service delivering well run projects on time and within budget.’

A breakthrough business opportunity ‘Over many years working with the leading corporates in the industry, we mapped the market, identified the failure points that were causing the bad outcomes for customers, and designed a franchise model from the top down specifically to address each issue,’ says Jon. Fellow director Chris Caiger adds, ‘We very clearly understood what was needed, we resourced the business properly from the start and we invested in creating our own worldleading software system. All of this is crucial to underpin franchisees and enable them to build successful businesses.’ Based on years of market research and franchise experience, Traffic has developed three brands focussed on different segments of the market: Refresh Renovations – residential renovations Zones Landscaping – residential landscaping Oncore – maintenance, repairs, decorating, installation ‘The proof of the pudding has been the global growth of the company since Refresh was launched in 2008,’ says Chris. ‘The company is now operating in NZ, Australia, the UK and USA with almost 100 franchised businesses in the group across the Refresh, Zones and Oncore brands.’

Strong support for your business A key question for anyone buying a business is, ‘Will I get strong marketing and business support to help me grow and run my business?’ ‘Definitely,’ says Chris. ‘Due to our sophisticated business consulting background, the group provides outstanding marketing, processes and IT systems. These include:


Business processes and IT systems – We have the scale to implement industry best practice IT, business management, CRM and project management systems.

Make the most of your management skills Owning a Refresh, Zones or Oncore franchise is an opportunity that requires management skills, rather than being an operator in the business. As Harvard University’s Joint Center for Housing Studies reported, ‘Within such a large and fragmented market, there is opportunity for companies that are organised, differentiated, and focused on brand building to capture market share and build large-scale businesses… sales, marketing, management, and leadership skills are more critical as opposed to trade skills.’ ‘That’s why we provide our franchisees with a serious level of both strategic and hands-on support,’ says Chris. ‘This level of resource is matched by few other franchise systems in New Zealand.’

You run the business, your team runs the projects The business model is based on the same project management principles that the home building companies use. ‘As an owner your responsibility is to run the business and lead your team,’ Chris explains. ‘You employ a project manager who has the expertise required for the construction side of the business. Underpinning you and your team is a suite of sophisticated marketing, business and project management systems helping you build a successful business. ‘Most franchises require you to be always working in the business as an operator; with a Traffic Group franchise, you focus on running the business while your project manager focuses on running the building projects. Advertiser Info ‘We have opportunities available all round New Zealand at a variety of investment levels – contact us or visit our website to find out more.’

Franchise New Zealand

Traffic www.nzfranchiseopportunities.co.nz Contact Refresh: 0800 000 951 Zones: 0800 000 843 Encore: 0800 001 048

Summer 2020

Year 28 Issue 04


Join the world’s largest most successful renovation franchise We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills

REVENUE +$4,000,000

Potential business growth

• Refresh Renovations already operate globally and are the market leader in New Zealand NET PROFIT $360K-$500K

• A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more… YEAR 1



0800 000 951 www.nzfranchiseopportunities.co.nz

S Health & Beauty

seconds out ROUND ONE UBX is a fast-growing boxing and strength fitness franchise launching in New Zealand


oxing is used by countless elite athletes for conditioning, so it’s no surprise that a franchise designed to maximise results through combining boxing with a functional and highly-varied strength programme has taken off fast. ‘From opening our first franchise in March 2016, UBX now has 80 clubs in Australia, Singapore and the UK opening in 2020,’ says Tim West. ‘With our pilot club thriving in Mt Maunganui, we’re now ready to expand throughout New Zealand.’ Tim founded UBX (pronounced ‘You-Box’) with four-time world champion boxer, Danny Green. ‘UBX allows the everyday person to train like a pro without ever getting hit,’ says Tim. ‘We deliver a functional and highly varied strength programme, progressing through sports-specific training cycles that are guaranteed to get you in fighting shape. ‘Our workouts replicate the physical demands of a 12-round championship bout; there are 12 x 3-minute rounds with 30 seconds rest between. Each workout is completed in under 45 minutes which is the optimal duration for high-intensity training, maintaining the right balance between effort and results.’

Fighting fit franchise ‘The business model of the franchise focuses on delivering our product to exceed our customers’ expectations. It relies upon results and relationships, and the people we are looking for as franchisees need to

JOIN THE LARGEST SURFACE PROTECTION AND RENOVATION GROUP IN THE WORLD Diamond Fusion products protect and restore thousands of glass splashbacks, showers and glass balustrades. We've even protected the windows on a Navy frigate – THAT'S HOW GOOD OUR PRODUCTS ARE! A Diamond Fusion franchise provides the opportunity to own a successful business with the advantage of belonging to a huge network providing ongoing knowledge and support. We provide:

Applicants should have:

• Quality business systems and products to help develop an enjoyable and profitable business

• The ambition to own their own business

• Comprehensive initial training and valuable ongoing support

• Great people skills • The ability to follow a system • A reasonable level of fitness

The initial investment starts at just over $50,000 and exclusive areas are available in a select number of NZ locations.

Contact Fraser TODAY franchise@diamondfusion.co.nz 0800 666 785 52

share our culture. We have both trainers and members who have bought into the business and opened their own clubs after experiencing UBX – they’ve fallen in love with the concept and understand what it is we want to achieve in terms of values and beliefs.’ UBX plans to allocate approximately 60 territories around New Zealand. ‘Our model doesn’t require bulky, expensive equipment like a traditional gym and can be run by one or two staff,’ says Tim. ‘With an efficient space that minimises overheads, franchisees have the opportunity to generate a substantial income from a relatively low capital base. Investment levels start from around $200,000, depending on location. We are open to entrepreneurs from all business backgrounds – you don’t need fitness industry experience, but we bet that you’ll become hooked, too.’ The franchise offers full business management training; comprehensive coaching on the UBX business system; proven operational systems; and extensive support infrastructure. The exercise programmes are updated daily to keep members engaged; there are regular, targeted engagement activities designed to grow and retain your member base; and national and local marketing resources. ‘A UBX franchise is the perfect choice for someone looking for a low cost, high value opportunity in the fitness industry,’ says Tim. ‘We offer a great opportunity with a percentage Advertiser Info royalty fee that grows in line with UBX Training your income. You don’t need a huge www.ubxtraining.com building – only 130-160 square Contact metres, and you can expect a strong Michael Jordan return on your investment. Give M 0061 4 5815 0123 us a call and let’s talk about your sales@ubxtraining.com aspirations and our proven model.’

Automotive interest or aptitude? A Midas car care franchise could be a most rewarding business opportunity for you. You drive the business, and help customers to enjoy driving their cars. • Benefit from access to our business systems and management tools. • Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand. • Benefit from favourable Midas group buying terms for parts and equipment. • Benefit from training and on-going business support that helps to keep you on top of your game. • Benefit from using your skills and talents to grow a successful, profitable and valuable business. Established workshops and new territories available now!

Email franchise@midasnz.co.nz for a free information pack. Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Food & Beverage

THE MEXICO WAY Mexico is now franchising, and one of the first franchisees knows exactly why it’s so good

Annelise, Peter and Harper bringing Mexico to Silverdale


exico has built a loyal following for its bright, vibrant restaurants and quality Mexican-inspired street food. The brand’s strong sense of identity attracted Peter Jackson six years ago when he started as a kitchen operations manager. Now the company’s Executive Chef, Peter loves Mexico so much that when it started franchising, he and his partner Annelise were among the first in line. They opened their restaurant in Silverdale, on the Hibiscus Coast, five months ago. ‘I’ve been in the hospitality industry for 25 years, and Mexico is the third company I’ve worked for, but this is the first time I’ve bought a restaurant,’ Peter says. ‘I know just how good Mexico is, so what better way to show my confidence than by buying one? ‘What I love about Mexico is that it was never ‘just a restaurant’ – it always had the vision to be something more and has the ability to shake things up sometimes to avoid getting stale. It’s changed a lot since the beginning, but we’re still the fresh and fun brand everyone loves. There’s a real shift in hospitality – people want more choices, so our menu is diverse with small, large and shared plates to choose from. We currently have eight dedicated vegan dishes and plenty of options to suit all customers’ preferences.’

More than the menu As well as being Executive Chef, Peter recognises that a meal is as much about the experience as it is about the food. That’s something that Mexico embedded in its business model from the opening of its very first restaurant back in 2012, and it’s made the brand a market leader not just in the huge Mexican food category but in the hospitality industry as a whole. ‘How are you responding to customers, what are they looking at, how are they interacting with the menu? All these things matter,’ says Peter. ‘We brought in placemat menus; that was new at the time. Now everyone’s doing placemats so we’ve moved to a booklet. We’re also making our own sodas as well as hot sauces – why not?’ With a seasonal menu that changes every three months, owning the Silverdale franchise.co.nz – PUTTING PEOPLE IN BUSINESS

restaurant allows Peter to see first-hand how customers read and relate to the menu in order to build the next one. And having an Executive Chef who is acutely aware of the bottom line is a big benefit for other franchisees, too.

Family business, local business Peter and Annelise worked together before settling in Auckland. Annelise had been a duty manager at Mexico in Christchurch and Wellington, having met Peter during a previous café job. ‘It’s a good thing I like coffee, because I was drinking an awful lot of it to see her,’ Peter laughs. ‘With me in the kitchen and Annelise out front, going into business together was easy. Managing it around two young children is more of a challenge, but we worked it out. ‘We set aside one day a week where we’re all together. It used to be Sunday, but we quickly realized that’s Mexico’s family day too, so we should really be there; family people looking after family people. Now, Saturday is our own family day. We pick a restaurant and take Harper (4) and Charlie (6 months) out for dinner every week. ‘The Coast is very much a community,’ Peter says. ‘We try to value what we have around us – including other local businesses. It’s important for us to make a contribution to the people that make it possible for us to be here. We sponsor the local surf club because if my kids or anyone else found themselves in trouble, I would want to know they’re there. The Hospice, too – they go above and beyond looking after people that mean everything to us, so we need to help look after them.’

Popular all over With over 100,000 people following them on social media and 15,000 customers every week, Mexico has a loyal customer base. There are now 12 restaurants around the country, proving that the brand is as popular in Hamilton, Wellington and Christchurch as it is in Auckland. That means opportunities all around the country for new franchisees to benefit from Mexico’s popularity and use its well-proven business systems. Having recently become part of the Café Brands group, Mexico’s sister company is multiple award-winning Columbus Coffee, so franchisees can also look forward to highly professional levels of support and considerable buying power. ‘Mexico delivers equally well for family groups, date nights, events and corporate groups, so there’s something for everyone,’ says marketing manager Sarah Page, one of the long-standing team behind the company’s success. ‘Everything at Mexico has been well priced, and strong profitability is built-in, enabling franchisees to operate successfully month-on-month regardless of season and cost of produce. Advertiser Info ‘With Café Brands now at the helm, we can introduce new people in different regions to the Mexico experience. If you are passionate about hospitality, please talk to us about opening a Mexico in your town.’

Mexico www.mexico.net.nz Contact Angela Manihera P 0-9-215 5824 angela@mexico.nz


Create a profitable business and build a substantial asset! Join NZ’s fastest-growing home appliance rental network

Some of the many benefits of joining the Rentronics team

Cost and Revenues

• Highly profitable model based on recurring revenue – make the sale once and continue to receive revenue • 5 days a week business • Low “stepped cost” operation generating higher profits $ and % as you grow • A franchisor with many years’ experience running a successful rental franchise Low cost model means franchisees can reach profitability point quickly

• • • • • •

Shop front not required Low initial set-up cost Funding available for expansion No previous experience required Full training and support National and Local Area Marketing in place – with reasonable investment

Sales Revenue

Break-Even Point Total Costs

Fixed Costs Sales Level

Alan Payne

0061 438 109 254 alan.payne@rentronics.co.nz www.rentronics.co.nz

Opportunity: Home & Building


COMING Rentronics offers recurring income from a five days per week business for energetic entrepreneurs

From funiture to fitness equipment, laptops to laundries, Rentronics offers it all


his is a very, very profitable model. For the right person it’s easy to run, is mostly five days a week, and provides a recurring income. That means you only have to make each sale once and, unless you do something horribly wrong, that revenue should continue to grow. ‘Banking, finance, insurance, even software these days – they all work on the recurring revenue model. This is a chance for an entrepreneur to build a sizeable business on the same basis.’ Aman Jain knows what he’s talking about. He’s been in the electronics rental business for over 15 years. In 2016 he founded Rentronics, a New Zealand owned and operated company which specialises in household appliance and furniture rentals, and brought in an old colleague, Alan Payne, to help. Alan has had 30 years in franchising, including spending seven years growing an Australian rentals company.

Steady income at all times Rentronics offers a wide range of categories, including whiteware, fitness equipment, home and office furniture, TV and audio, computers, tablets and phones, and even lawnmowers. With the first franchisees wellestablished, Rentronics is now offering the opportunity to entrepreneurs throughout the country to get involved in a business that provides steady income even at times when others that rely upon discretionary income are suffering.

Easy to operate

‘For a lot of people, appliance and furniture rental makes a lot of sense,’ says Aman. ‘If you’re on a fixed income, there are certain things you have to have but planning your finances to afford them can be a problem. High up-front costs, interest rates and unexpected maintenance bills are a real problem for many people – but rent from Rentronics and you know your outgoings and get free service, free delivery and free installation so your repair or replacement costs are covered. It’s also an appealing option for new migrants, people moving home, those doing up houses for sale or short-term business needs.’

‘We supply the system and training, you provide the energy and enthusiasm in your territory. You need to be positive, the sort of person who gets on with people, and have the energy and work ethic to build and manage a small team of staff.

Low overheads, steady growth A big attraction for franchisees is Rentronics’ Step Cost business model. ‘This allows for a new franchisee to start off operating from home then grow as the business grows,’ says Alan. ‘It means that they don’t need to open a showroom until the benefits are there. ‘It’s about controlling costs. Our model ensures you don’t need to hold a lot of stock. Customers use the website or phone you to find what they want and get a quote, and when a new client comes on board, there are security checks before you have to deliver the item which gives you plenty of time to order it from the supplier. Up to about 200 units, say, you can operate from a house, shed or garage and build the business with a van and an installer before you need premises. Even then it will be cheaper destination-type premises rather than a high street location. If you’re covering your costs on the first 200 units, after that an increasing percentage of profit goes straight to the bottom line.’ Rentronics franchisees don’t need a massive up-front investment, either. ‘You require around $75,000 capital to start up, then everything else is funded as you grow,’ says Alan. ‘We have funding arrangements in place with a couple of the banks, subject to their approval process, so it can be straightforward.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Alan and Aman say that they have put their experience into developing comprehensive and easy-to-use operating systems for Rentronics franchisees. ‘Extensive initial and ongoing training is provided, supported by Rentronics proprietary software to help you keep on top of your growing business,’ says Aman.

‘It’s a great business for someone in their 30s or 40s, perhaps with a family and a bit of money in hand, who is looking to create something worthwhile with recurring income for a better lifestyle. Having said that, we’ve seen a lot of really successful people who are older than that. It’s not about having a sales background, it’s about being able to talk to people, to listen to them and understand different people and their needs. One very successful operator used to be a taxi driver, which makes a lot of sense.’

Is it for you? Alan sums up: ‘Rentronics offers you the opportunity to create a substantial income and a significant asset from working five days a week. The entry cost is very reasonable and funding arrangements Advertiser Info are in place to help you grow. ‘With the backing of a team with a strong track record of helping franchisees build highly-profitable rental businesses, this is an opportunity not be missed. Contact me today and find out more.’

Rentronics www.rentronics.co.nz Contact Alan Payne P 0061 438 109 254 alan.payne@rentronics.co.nz


Opportunity: Home & Building

STICK TO THE RECIPE Proven systems are key to success, says Dream Doors


drian Kay says the best advice he can give any potential Dream Doors franchisee is, ‘Stick to the recipe – it’s that simple.’ Adrian, a former IT professional with no previous business ownership experience, says that in just five years, his Christchurch franchise has exceeded $1.5 million turnover with very healthy profit margins. He’s so pleased that he’s now opened Dream Doors in Ashburton, too. ‘When Dream Doors came to New Zealand in 2007, it launched a totally new concept in home renovation. By fitting replacement doors, work surfaces and fittings to existing and perfectly sound cabinetry in kitchens, bathrooms and laundries, Dream Doors brought to customers huge savings coupled with greater capital gains potential,’ explains Adrian. ‘It’s testament to the team’s professional and innovative marketing that the Dream Doors brand is now firmly established throughout the country. It’s an absolute fact that it was by sticking to our recipe for marketing and business growth, not to mention service delivery, that we have achieved such high levels of success.’ Adrian also heads the company’s training division, so he understands why people are nervous about becoming self-employed. ‘If you’ve never been in business for yourself, it’s perfectly natural to be anxious about regular income. I’ve seen several people go through it now and my advice is that providing you stick to the recipe, this franchise can quickly start generating real income based on 35-60 percent profit margins depending on product. ‘To help you do it, you’ll have the benefit of Dream Doors’ proprietary cloud-based Franchise Management System. I say it’s like having a PA with super powers – it tracks leads and revenues; measures advertising effectiveness; collects and monitors customer feedback and can identify

potential issues, as well as enabling the franchise support team to keep a finger on the health of each franchisee’s business.’

Build your team, build your business

Adrian Kay

Dream Doors might provide the ingredients for success, but franchisees are the chefs who mix them together in their own area. ‘Everyone is different, of course, but the franchise model allows you to build a team to complement your own abilities,’ says Adrian. ‘If a potential franchisee has management strengths or strong organisational abilities but is not comfortable with sales, they can employ a people person who enjoys one-on-one selling and consultation – and vice versa. Great customer relationships grow businesses. Another area of flexibility is business objectives. Some see their franchise as pretty much staying a one man or couple business, while others aim for rapid growth and ultimately expansion. Both Advertiser Info are possible. ‘Believe me, with a franchise fee of around $75,000 +gst (less for smaller territories), Dream Doors is one of the best business packages going. Contact us to learn more about what makes it so successful.’

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

Talk to Alistair at ASCO Legal

Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging. He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers. Feel free to give Alistair a call to discuss your legal needs. Alistair van Schalkwyk 021 027 2011 alistair@ascolegal.co.nz

09 308 8071 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 56

Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Food & Beverage

SWEET SUCCESS Donut King has opportunities for single stores and multi-unit operators around New Zealand


verybody loves donuts, and Donut King has an extremely successful business model specifically designed for shopping centres,’ says Craig Watson. ‘There is currently a huge gap in the New Zealand market and we are in a hurry to get Kiwis with the same vision to fill it right now!’ Craig is the New Zealand master franchisee for Donut King, having taken up the role after 28 years in the shopping centre industry working in senior management roles at Westfield, and as Head of Leasing for AMP Australia & New Zealand. ‘That gave me a pretty clear idea of what works and what doesn’t work, and one thing I can tell you for sure – Donut King works!’ Martin Malcolm agrees. Martin has owned the Donut King in Palmerston North for five years and has seen his business grow and grow. Martin started with the company as a part-time baker in its first New Zealand store, then found himself managing it, too. ‘When the existing Palmerston North store came on the market, I took a long hard look at it, saw the potential and we struck a deal.’

Learning from scratch Martin admits he knew little about business when he took over his own store. ‘It had always been an ambition to own my own business, and joining Donut King was an ideal springboard. I know baking and food inside out, but I wasn’t really prepared for the business aspects – I knew very little about costings, bottom dollars, negotiating with suppliers etc. But Donut King made all that learning so much easier, gave me the tools, and I put them to good use. In fact, as well as running my own store I’ve also trained other new franchisees as they’ve come on board. ‘Donuts weren’t very big in New Zealand when I started but there’s been a massive expansion in awareness of the product in the last five years,’ Martin continues. ‘What is unique, and what I love about Donut King, is that everything is freshly cooked on site every morning – you’re not just serving a pre-cooked item that has been supplied centrally. Donut King has stuck to a proven formula of “fresh is best” and it’s paid off. Today, I have five full-time staff and a thriving business.’

Winning locations In food retail, the trick is to combine a popular product with the right location – two factors that Craig says Donut King has got just right. ‘Walk into any of our stores and you’ll see a cabinet full of freshly-baked products from classic cinnamon donuts to iced cakes, glazed and novelty items. Then there are hot dogs, ice creams, drinks and character cakes franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Martin Malcolm: ‘One thing I can tell you for sure – Donut King works’

from Disney, Pixar and Marvel to ensure we have something for all seasons and all ages from 3 up to 70-year-olds who want a nice treat and a coffee. Put those in the right location and the business can fly!’ The right location is something that Craig knows all about. ‘Getting the property part of the equation right can make a big difference – not just in getting the best site but doing the best deal. The investment for a fullyequipped turn-key kiosk is around $280,000 +gst but with purchasing power and landlord contributions, it’s possible for under $200,000 in some places, and some of that can be financed. ‘That includes finding the site, lease negotiation, design, council and franchise fees, fit-out, equipment and all the training you’ll need to be able to run a profitable business. We also provide opening support to ensure you get off to the best possible start. ‘The return depends on volume and, once you are turning over more than $10,000 a week, you don’t have to staff up more and your fixed costs remain the same. It means that $100,000 extra turnover a year can result in $50,000 in extra profit. It’s a model that has been tried and proven all over Australia and New Zealand.’

No experience needed To become a franchisee with Donut King you don’t need baking experience, says Craig. ‘We provide all the training you need to cook and present the product properly, with systems that make it a very easy business to manage. Most franchisees employ a baker so that they can concentrate on customer service and the financial side although some, like Martin, still like to do some of the baking themselves. ‘No matter whether you bake, serve at front of house or prefer the back office, you will need good communication skills as you’ll need to be able to switch roles, befriend customers and handle staff.’ You’ll also need an eye for opportunity. ‘Several of our Australian franchisees are now operating as clusters, with up to four or five units in key locations, and they are doing very well out of them indeed,’ says Craig. ‘So by starting with a single store, you can choose to grow a sizeable business. We’d love to discuss the potential with you, so contact me to find out more.’

Advertiser Info

Donut King www.donutking.co.nz Contact Craig Watson P 0061 418 360 392 watsoncraig@me.com


Buying A Franchise

Imagine if you could…

• • • •

Work for yourself doing something you love Create a lifestyle through your work Create jobs in your community Earn what you are worth

Well now you can, as a BoatSmart HQ franchisee. Full and part-time franchise options are available to experienced boaties. If you’re looking for a career change, or to ease into semi-retirement doing something you love, you could craft out a nice little niche for yourself. With OTE of $100,000 - $200,000, depending on the option selected, you can quickly build up vessel subscriptions in your local area through your network of contacts, all backed by our national marketing support. Becoming a BoatSmart HQ franchisee enables you to do something you love that suits your lifestyle. Find out more at boatsmarthq.com/franchise-opportunities-nz today. FR AN CH IS E O Y PPOR TUNIT

“With a maintenance and activity log, and an independent monthly assessment, BoatSmart HQ services help to maintain the value of my asset, assists with my insurance profile, and allows me to cruise with confidence.” Daniel – Riviera 46 Coupe

Who can legal sell a franchis A

nyone selling a franchise (including franchisors, franchisees, consultants and agents) needs to be aware of the Real Estate Agents Act 2008. The rules on selling a franchise are different depending on whether you are selling a new business opportunity or an existing franchise, and what your relationship with the business is. Section 4 of the Act contains two definitions which cannot be ignored: Real estate agency work or agency work:

(a) means any work done or services provided, in trade, on behalf of another person for the purpose of bringing about a transaction; and (b) includes any work done by a branch manager or salesperson under the direction of, or on behalf of an agent to enable the agent to do the work or provide the services described in paragraph (a); but (c) does not include (i) the provision of general advice or materials to assist owners to locate and negotiate with potential buyers; or (ii) the publication of newspapers, journals, magazines, or websites that include advertisements for the sale or other disposal of any land or business; or (iii) the broadcasting of television or radio programmes that include advertisements for the sale or other disposal of any land or business; or (iv) the lending of money on mortgage or otherwise; or (v) the provision of investment advice; or (vi) the provision of conveyancing services within the meaning of the Lawyers and Conveyancers Act 2006. Transaction means any one or more of the following: (e) the sale, purchase, or other disposal or acquisition of any business (either with or without any interest in land). So how does this affect franchisors selling new businesses or the resale of existing franchises?

Selling new franchises App based vessel management Proven preventative maintenance system

Boatsmart Marine Services Ltd, Suite 15, Level 1, 130 St Georges Bay Road, Parnell, Auckland 1052, New Zealand t: 09 216 5161 e: jeff@boatsmarthq.com w: www.boatsmarthq.com


If a franchisor wishes to sell a brand new franchise with no current business (known as a greenfield business), they can do so themselves without breaching the Act. The key aspect to note is that the franchisor must be selling the franchise on its own behalf and not acting on behalf of someone else. If that franchisor appoints an agent (such as a broker or consultant) then the agent must be licensed under the Act as the work carried out by the agent would fall within the definition of ‘real estate agency work or agency work.’ But how do you define an agent? The Real Estate Agents Authority Franchise New Zealand

Summer 2020

Year 28 Issue 04

Do you need special qualifications to sell a franchise? Yes and no Stewart Germann clarifies the laws about selling franchise opportunities

gally hise?

investigated an organisation that exists to promote trade between countries. In this case, an employee of the organisation had placed advertising to alert people to some master franchise opportunities she had been asked to promote. Her role was limited to attracting interest, putting the parties in touch with each other and possibly arranging meetings. There was no financial reward to her – she was merely



S Buying A Franchise

doing her job. Nonetheless, she was investigated. It was ultimately determined that in this case there had been no breach of the Act, but it demonstrates the rigour with which possible breaches are followed up. Placing a recruitment advert on behalf of a franchisor, or being first point of contact for potential buyers, or advising the franchisor on recruitment strategies or selection procedures, should not breach the Act. However, it would likely breach the Act if someone takes a fee or commission on the successful sale of a new franchise. In other words, if any third party is contracted to sell a business and there is a success fee by way of commission or fee then in my opinion that would be deemed to be ‘real estate agency work.’

Selling existing franchises (resales) If there is an existing franchised business and the outgoing franchisee wishes to sell it to a third party (who would be the incoming franchisee), then they can try to sell their own business by way of private sale. That should not breach the Act, because the franchisee is not going to pay a commission to himself or herself. Equally, if a franchisor gets a general enquiry about the franchise and, instead of selling a new franchise, facilitates that person taking over an existing business by buying it direct from the franchisee, then the franchisor should not be in breach of the Act. That would be the case even if the franchisor grants a new franchise agreement to an incoming franchisee and a fee is payable, or if there is a ‘business transfer fee’ payable to the franchisor when an existing franchise changes hands, because these are standard fees which are not related to who has conducted the sale of the business. However, if a franchisee asks any third party – including his or her franchisor – to sell the business in consideration of paying a success

fee or commission, then the third party selling the business would be considered an agent. In this case, any advertisements in relation to advertising the specific business can only be placed by a licensed real estate agent or a licensed business broker. Section 6 of the Act states that a person must not carry out any real estate agency work unless that person is licensed. Section 7 contains an exemption for lawyers and conveyancers but there are strict rules applying.

Do you need to be an agent? As the above demonstrates, franchisors themselves do not generally need to be licensed as agents. It is an area, however, where nonlicensed third parties (and particularly consultants) need to be very careful with how they are remunerated. In general, any form of success fee or commission may only be charged by a licensed agent. To avoid problems and potential liability, if a franchisee or franchisor wishes to get someone else to sell a business on their behalf then they should instruct a licensed real estate agent to undertake the task. There must be transparency in relation to this matter otherwise you could breach the Act and the consequences are severe. If you breach the Act, the Real Estate Agents Authority may prosecute you and penalties may be imposed by the Court. Section 138 of the Act gives the Court the right to impose fines not exceeding $40,000 in the case of an individual and $100,000 in the case of a company. Further, in addition to any fine a person About the Author who commits an offence is liable to Stewart Germann CFE is forfeit all money received by way of principal of Stewart Germann Law Office, a specialist commission, profit or remuneration. franchising commercial law firm That’s a big penalty, so it is best to with over 35 years’ experience. play safe and follow the rules.

ith Co m e r u n w gs! th e b ig do PETS IN THE CITY OFFER LUXURY DOGGIE DAYCARE AND PET HOTEL FACILITIES We are expanding and seeking owner operator partners to be part of a unique franchise opportunity. We have a number of opportunities for new franchisees to purchase either an existing, profitable Doggie Daycare / Pet Hotel, or open a new ‘turn key’ store in one of the new locations we have earmarked for expansion. If you truly love animals and think you’ve got what it takes to operate your own Pets In The City Doggie Daycare or Doggie Daycare & Pet Hotel contact us now for more information. Contact Greg on 021 508 807 or greg.m@petsinthecity.co.nz.

www.petsinthecity.co.nz 60

Franchise New Zealand

Summer 2020

Year 28 Issue 04

Business & Commercial

Scott Jenyns: ‘We are keen to hear from people who are inspired by the potential Aramex offers’


he online shopping phenomenon has seen the world shrink to the size of a smartphone screen, creating more opportunities than ever for Fastway Couriers, one of New Zealand’s longest-established courier companies and franchise systems. As a brand, Fastway Couriers has long held a high profile in New Zealand, and after servicing last-mile delivery for many well-known New Zealand household brands, they wanted to cast their net to an international stage. In 2016, Fastway gained the exposure they were after by catching the eye of Aramex Global, who then went on to purchase the business. Aramex has a presence in 72 countries, transports nearly 70 million parcels globally annually and has earned worldwide recognition for its expertise in international and domestic delivery, freight forwarding, logistics, e-business solutions and online shopping services. With the relationship now firmly bedded in, the country’s 18 regional franchisees and over 280 courier franchisees are enthusiastic about the opportunities from being part of one of the top five logistics providers in the world. The name change from Fastway to Aramex was phased in during 2019, including new building signage, vehicle livery and uniforms for more than 500 people engaged with the company in New Zealand. New Zealand Chief Executive Scott Jenyns describes Aramex as, ‘the same as Fastway but also different. We are retaining our three-tier business model and we’ll still have local franchisees in local regions, but we’re gaining a global mind-set with access to new innovations, new technologies and new shipping destinations. ‘The parcel and delivery industry has changed dramatically over the past 36 years since Fastway Couriers was founded. From being primarily business-to-business, today over 80 percent of parcel movements are smaller than 3 kilograms and delivered to residential properties – which is mostly due to online shopping.’

Global reach and opportunities ‘Franchising is in our DNA, so no change there,’ says Scott. ‘The change is really about how we move parcels through leveraging Aramex’s global footprint and introducing new products and services to build a bigger, stronger business in New Zealand – and, in the process, help our franchisees grow. Now they will be able to offer a greater global reach and more opportunities to current and potential customers. ‘Something else that won’t ever change is our tradition of involvement with supporting local community and charity groups such as Cure Kids, Daffodil Day (delivering daffodils across the country for no charge), and other organisations such as Native Bird Recovery and Little Sprouts, which provides free baby packs to families in need.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Fastway Couriers is now Aramex – a leading name in global logistics

Continuing success Scott believes the name change to Aramex should in no way take away from the success story of Fastway Couriers. Launched in the Hawkes Bay in 1983, Fastway developed a courier service that would be cost-effective, pre-paid and easy-to-use and took on its first courier franchisees within the first year. The benefits of franchising were immediately obvious with the franchisees quickly realising that this was their own business and actively looking for new clients. As Fastway grew nationally, an extra level of Regional Franchises was born to lead, motivate, and provide business services to their Courier Franchisees. That model continues to this day. Providing further continuity at Aramex is Scott Jenyns, who joined Fastway in 2001 as part of the franchise support team. Within a year, he was appointed GM, a position he held before ultimately taking up his current position as Chief Executive in 2014.

New Centre of Excellence With the name change project largely complete, Scott Jenyns reports that he and his team are now focused on strengthening the business by building a Centre of Excellence in Napier to house the franchise’s national administration headquarters, a national training facility, a full service logistics depot handling everything from envelope-sized parcels to containers, and the local courier operation. ‘In some respects we’re going back to our roots in that our head office team will be much closer to the action working alongside our local team of Courier Franchisees. This will enable us to better understand what’s happening out on the streets from a parcel pick-up and delivery perspective. ‘It will also give us a huge opportunity to trial new services, processes and technology prior to a national or global roll out for Aramex – a real feather in New Zealand’s cap,’ says Scott. ‘We also plan that the Centre of Excellence will provide local young people with a wide range of employment and career opportunities. ‘We are keen to hear from people who are inspired by the potential that Aramex offers. Courier Franchise opportunities are still available throughout the country from around $20,000 +gst and there are occasional Regional Franchise opportunities, too. Advertiser Info As Scott concludes, ‘Under the Aramex logo is the phrase, “Delivery Unlimited”. From a franchise point of view, maybe it should say “Opportunities Unlimited!”’

Fastway Couriers www.fastway.co.nz Contact P 0800 FASTWAY recruitment@fastway.co.nz


Current and upcoming locations: Takapuna | Tauranga Crossing | Ormiston Town Centre (opening late 2020) Commercial Bay (opening early 2020) | Botany Town Centre (opening early 2020) For info or questions: www.birdonawire.co.nz/partnerships Or call Brad on 027 526 3333

Opportunity: Auto Services


SOLID FUTURE Touch Up Guys have all the right answers


uying a franchise can be a daunting prospect. You’ll find yourself wondering, ‘Are there really enough customers for this business? Will I receive good training and support? Can I make money?’ Those are perfectly normal concerns – but if you choose a Touch Up Guys franchise, the answer to all three questions is almost certainly “Yes,” says Martin Smith. ‘We’ve been operating in New Zealand for nearly 26 years and several of our franchisees have been with us for over 20,’ says Martin who is NZ master franchisee for Touch Up Guys. ‘Most of them had no previous experience, which says a lot for just how solid this business is. We have great opportunities throughout New Zealand, so we want to hear from potential operators right now.’ Touch Up Guys is a highly successful mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. Since launching in New Zealand, its franchisees have found constant demand for their services from commercial, trade and domestic customers. ‘Being a mobile service is a big plus for car dealers, saving them time

and money and keeping the cars on the lot as they are prepared for sale,’ explains Martin. ‘Domestic customers also love us as we work onsite at their home or office, providing them with convenience and cost-effective repairs.’

Men and women welcome Martin explains that Touch Up Guys’ first-class training and specialised equipment mean that new franchisees don’t need repair knowledge – just an eye for colour, attention to detail and the ability to chat to people and sell their services. ‘If you can do that, you can enjoy so much variety – working on someone’s Mazda Familia one day and a $400,000 Aston Martin the next. ‘We are looking for men and women who are enthusiastic and motivated to own and run their own business and achieve success through high quality work and excellent customer service. Our ideal franchisee likes working with cars and is a bit of a perfectionist. In return, Touch Up Guys offers you high earning potential, low overheads with a fixed franchise fee, full training, ongoing backup and support, and the opportunity of a lifestyle that meets your needs.’ A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes an exclusive territory, a van fitted out with all the equipment and colour matching technology you need, and a three-week training course on the Gold Coast,’ Martin says. Advertiser Info ‘If you take pride in what you do and are comfortable working with your hands, I want to hear from you - now! We need more Touch Up Guys - and girls - throughout New Zealand to service this evergrowing market.’

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.








Call Martin today to discuss the opportunities in your area 021 721 430



chris@nza.org.nz 021 247 4799 www.nza.org.nz/franchise

Opportunity: Food & Beverage

I’M LOVIN’ IT McDonald’s is offering a rare opportunity for new franchisees

Marie Lamberth, Todd McLoughlin and their son Cameron


cDonald’s, the best-known franchise in the world, is seeking applicants for its Franchisee Training Programme. For applicants willing to relocate anywhere across the North or South Islands, it could lead to opportunities to take over your own restaurant. Todd McLoughlin and Marie Lamberth did just that ten years ago when they opened their first McDonald’s in Te Puke. Just a year later, they bought another in Papamoa, and have since built two thriving businesses. The fact that neither of them had hospitality experience says much for McDonald’s training, systems and management. In fact, the couple were both detectives, having been in the police for many years before a chat with a former colleague over a barbecue led them to consider McDonald’s. ‘McDonald’s is famous for its 12-month, full-time training programme,’ says Todd. ‘You start from the ground up, learning every station in the business from mopping the floor to stock modules. Then there’s the management side, hiring policies, food safety, cost control and so on. There are no short cuts. Fortunately, there’s a lot of IT in the background and whatever you need to manage your business, the data is there when you look for it.’

‘Store designs, reducing sugar or fat content, and service platforms – we used to do just dine-in or drive-thru, now there’s Uber Eats, kiosks, phone apps … ‘A lot of this stuff has been 10 years in the planning, so you have to have confidence in the brand and system. We opened Te Puke just as kiwifruit disease hit the local economy, but today we have a strong, thriving business and the last five years have been “Wow”. Apply yourself and your turn will come.’

See the bigger picture McDonald’s requires new franchisees to be individuals, not investors, with a minimum of $1.5 million unencumbered funds. ‘We are looking for people who are resilient, have strong business acumen and a willingness to adapt to change,’ says Bernadette Fowler of McDonald’s. What else? ‘You’ve got to be involved in your business and good at applying systems – everything is done a certain way for a reason,’ says Todd. ‘You’ve also got to see the bigger picture and be a part of the franchise as well as your Advertiser Info local community. And be comfortable with re-investment McDonald’s Restaurants (NZ) Ltd – that’s what drives the www.mcdonalds.co.nz/ franchise-opportunities business forward.’ www.mcdonalds.co.nz/franchise-opportunities


Half-way through his 20-year franchise term, would Todd do it again? ‘Definitely,’ he says. ‘I’m lovin’ it.’

Contact Bernadette Fowler P 0-9-539 4300 bernadette.fowler@nz.mcd.com

Hit the ground running After a year, Todd and Marie qualified and were offered a new restaurant in Te Puke. ‘We always expected to take over a restaurant with experienced crew who knew the processes, but instead we had to hit the ground running. With a one-year-old son at home, I was opening at 5am and closing at 11pm six days a week – it was exciting,’ laughs Todd. ‘Then we took the chance to buy Papamoa. But coming from the police we were used to long hours, and within three years we had a pretty good lifestyle.’ The other thing Todd and Marie had was man-management skills. ‘We knew how to motivate people, and that’s vital when you’re employing 100-plus staff. You might have 50-60 new crew members a year, and for many it will be their first-ever job, so you’re always training and sharing knowledge. One of the coolest things we do is watch people learn new skills, grow and then move on. ‘That applies to your managers, too. Empower them, give them targets to achieve, let them own the restaurant and send them on all the courses you can.’ It’s paid off: both Te Puke and Papamoa managers have won McDonald’s Restaurant Manager of the Year awards – ‘Twice each,’ says Todd proudly – while he and Marie are the reigning Franchisees of the Year.

Have confidence Todd sits on the franchise’s NZ Leadership Group, which brings together franchisee representatives and McDonald’s management to discuss business plans, initiatives and implementation. A separate group focuses on marketing. ‘Hospitality is an ever-changing spiral and McDonald’s always tries to be innovative,’ Todd says. Todd with David Howse, Managing Director of McDonald’s Restaurants (NZ) Ltd franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Follow the arches and find the gold. Find out how to become a Macca’s franchisee.




Interest rates are low, banks are lending, and we have loads of magnificent business opportunities available for sale. For a confidential discussion on buying or selling a business, give us a call.

0800 546 528

New Year. New Chapter.

Sub Sandwich $425,000 World leading opportunities available right here in New Zealand. EL02268 Contact Dru Mackie: 021 897 222

Master Franchise $250,000 North Island Regional Master Franchise - Iconic brand with growth potential. EL02481 Contact Angie Flemming: 021 248 8788

Espresso Bar $199,000 Great little seaside espresso bar, 6 month’s rent free, brand new fit-out. No experience necessary. EL02157 Contact Sarah Stratford: 021 478 549

Habitual Fix $225,000 Located in Highbrook. Open 6 days only, low rent and strong lease, SDE $80,000. EL02421 Contact Rafiq Bhamani: 021 129 1916

Muffin Break $299,000 Sylvia Park location. Strong lease, weekly sales around $14,000, SDE $187,000. EL02448 Contact Rafiq Bhamani: 021 129 1916

Bay of Plenty

Coffee Club $350,000 Auckland CBD location. Fully refurbished, sales around $14,000 per week, strong lease, SDE $130,000. EL02439 Contact Rafiq Bhamani: 021 129 1916

Food Franchise $497,000 Successfully operating for years in great location. BOP00913 Contact Theresa Eagle: 021 289 0949

Embroidme Franchise $140,000 This is the existing Newmarket franchise so no need to start from scratch. It is already generating income with established customers. EL02345 Contact Serdar Kabul: 021 188 6144

Pizza Hut $499,000 Heavenly pizza opportunities in the Bay of Plenty. EL02405 Contact Dru Mackie: 021 897 222

Jesters Pies $169,000 There is a huge opportunity to own this beautiful and very profitable business under the umbrella of a well-known franchise. EL02161 Contact Serdar Kabul: 021 188 6144

Kitchen Express Ashburton $175,000 Well established with current owner in his 11th year. Easy to follow, proven systems. CS00478 Contact Anika Gamba: 022 560 3241


Franchise Grill and Burger Restaurant Bar $580,000 plus stock This fabulous upmarket bar restaurant is part of a successful hospitality group. The location is in a wealthy catchment area the business enjoys weekly sales of over $30,000. EL02290 Contact Nick Giles: 021 676 832

Spagalimis Pizza $180,000 plus stock Christchurch Icon, established 20 years, very busy. SDE $165,000 for one working owner. Fully licensed, 100 plus seats. CS00279 Contact Phil Adcock: 021 909 950

Franchise Café, Bar, Restaurant $1,200,000 plus stock Superb all-day eatery in gorgeous location. Sales of $50,000 a week & a working owner should earn around $400,000. EL01932 Contact Nick Giles: 021 676 832

Henry’s Beer, Wine & Spirits $875,000 plus SAV Revenue and profit growing year on year. Excellent main street location. CS00499 Contact Murray Schofield: 021 252 5565


Renovations $150,000 Are you business minded and interested in renovations? You do not need to be a builder, profitable franchise opportunities. BOP00037 Contact Therese Eagle: 021 289 0949


Automotive Parts and Accessories $235,000 plus stock Manukau City based franchised business of 30 years standing. EL01887 Contact Ray Gilroy: 027 238 1716


Cafe $299,000 Excellent booming location. Sales around $17,000. A favourite franchise brand with great systems. EL02119 Contact Hamish Aitcheson: 021 779 018 Quest CBD Auckland $2,600,000 Hotel business selling, location, performance, significant advance reservations, franchise training and handover. EL02111 Contact Lindsay Sandes: 021 895 940 Cashflow Distribution $265,000 Part-time business that needs people management skills. Opportunities in Auckland and Waikato available. EL02044 Contact Neville Choksi: 021 059 9519 KiwiSpanNZ Kumeu $1,300,000 Highly profitable business entrenched in Kumeu specialising in steel frame construction of sheds, garages, barns, shelters. EL02477 Contact Angie Flemming: 021 248 8788 Property Maintenance $235,000 Niche property maintenance franchise with 2 x sign written vehicles Excellent territory with excellent returns. EL02470 Contact Angie Flemming: 021 248 8788


Franchise Café $150,000 Award winning café with modern fit-out, great sales, great location and a great price. BOP00013 Contact Theresa Eagle: 021 289 0949

Taupo Café $400,000 Sales $15,000 p/w. High foot traffic, plenty of parking & strong lease. 2018FY cash surplus $130,000. BPW01043 Contact Alanah Eagle: 021 606 345 Digital Marketing $100,000 Nationwide opportunities in Digital Marketing. Be your own boss! Excellent back up and support. EL02292 Contact Angie Flemming: 021 248 8788


Premium Property Management Various prices Stable, premium portfolio, high potential for further growth. Market leading franchised brand. EL01957 Contact Tony Andrew: 021 938 560 Design & Build Renovation Specialist $100,000 The businesses target annual revenue of $1-$3M. WK00060 Contact Alanah Eagle: 021 606 345 Energy Solutions Business $39,950 Are you a sales superstar wanting to become your own boss? Join this business. BPW00780 Contact Alanah Eagle: 021 606 345 Resicert $495,000 Master Franchise opportunity. Build your future from the ground up. EL01995 Contact Dru Mackie: 021 248 8788 National Drones $98,000 National Master Franchise. Burgeoning drone industry. Ground floor opportunity with massive upside. EL02053 Contact Angie Flemming: 021 248 8788

Franchise New Zealand

All LINK NZ offices are licensed REAA08

There has never been a better time to buy a business.

Here’s a small selection of Franchise businesses we have listed right now. Auckland

Summer 2020 Year 28 Issue 04

THE MEANING OF This year’s Franchise Awards recognised the people who help coach franchisees to succeed



here’s an old saying that when you buy a franchise, you are ‘in business for yourself, but not by yourself.’ It sums up what franchising should be about, and the field manager is at the heart of it. Field managers are employed by the franchisor to visit franchisees, help them maximise their profitability and local market share, and ensure they’re maintaining the standards of the franchise and the brand.

Think of them as free business coaches. That’s not quite true, of course – franchisees pay for that coaching through their ongoing fees – but it is true that it doesn’t cost franchisees any more to have help and guidance from dedicated experts. These are people who know how the business best operates, and have the experience and data from across the whole franchise network to spot opportunities for improvement. The Field Manager of the Year Awards recognise the work of those individuals who are the first point of contact for franchisees. Entries were divided into two categories by franchisee turnover.

Field Manager of the Year – Under $500,000 Winner: Brett Dennis, Green Acres

Brett Dennis has been a Franchise Business Manager with Green Acres for just under two years, and enjoys feeling that he has made a difference to the franchisees that he supports. He believes the most significant aspect of his job is, ‘Getting the franchisees to buy in to the Green Acres business review system and understand the benefits of doing this for their businesses – not just focusing on profit, but looking at all aspects of the business to enable them to drive their business forward and to meet their goals.’ The judges were impressed, saying: ‘Brett was able to clearly show the use of his sound communication and people skills to achieve his outcomes; his franchisee references highlighted how effective those skills have been. He has a process based around a comprehensive annual planning activity. The result is an action plan with SMART objectives broken into long, medium and shortterm targets and actions. ‘His application of situational knowledge specific to each franchisee enables him to provide the right level of attention and support to each franchisee to achieve their objectives. The paperless environment that has been created by Green Acres is a great enabler for Brett. He can track performance and be pro-active in his mentoring and coaching. This means Brett engages with each franchisee as frequently as he determines he needs to. ‘The results are where the value of Brett’s work are displayed. It was impressive to see how he could isolate his interaction with the franchisee and track results from that point.’ FINALISTS • Rajan Patel, Paramount Services • Tony Burnette, Exceed Franchising


Field Manager of the Year – Over $500,000 Winner: Avi Rao, Paramount Services

Paramount Services is an unusual franchise in that they find a lot of the work for their franchisees and negotiate contracts on their behalf. This means that their field managers have a wide brief, helping franchisees and their teams to deliver a quality service every time at thousands of locations around the country. New dad Avi works especially with four key accounts. ‘Avinash Rao’s role includes service provision to clients, usability and applicability of products, mentoring and assisting franchisees, and determination of client requirements and satisfaction,’ say the judges. ‘This has led to him becoming the go-to person for all parties he has connection with, with outcomes of increased productivity, profitability and satisfaction.’ Avi is proud to represent Paramount Services and the highperforming team that he works with. Asked his most significant achievement, he responds: ‘Meeting and exceeding all customer KPI’s consistently for our premier client group in the last year, with a client satisfaction ratio of 95 percent and above across all four accounts.’ Avi was also an entrant in this category last year, when he was narrowly beaten by three-times winner Sangeetha Shaikh – also from Paramount. FINALISTS • Colin Robson, Night ‘n Day Foodstores • Gavin Carroll, Columbus Coffee Category sponsored by Franchise New Zealand media

Worth listening to To find out more about the important role of field managers in a franchise, read What Do Field Managers Really Do? at www.franchise. co.nz/article/2051. For franchise buyers, this article also includes a useful list of questions to ask that will help you understand what to expect in this area. The 2019 Field Manager of the Year Awards were proudly sponsored by Franchise New Zealand media. Lorraine Lord, co-publisher of Franchise New Zealand and a former field manager herself, says, ‘If you’re buying a franchise, support from people like Brett and Avi will be critical to the success of your business, so make sure you’re going to get good advice – and make sure you take it.’ See the other Awards results on page 8.


Regus – Business lounge & Coworking

JOIN THE GLOBAL WORKSPACE LEADER AN EXCITING NEW MULTI-SITE FRANCHISE OPPORTUNITY IN A FAST-GROWING INDUSTRY. By 2030, flexible workspace will account for 30% of the real estate footprint of a large company. – JLL research IWG is the world’s number one provider of flexible workspace, connecting millions of like-minded professionals and enabling them to be more productive. Our customers include some of the world’s most successful entrepreneurs and individuals, and 90% of Fortune 500 companies partner with us. Across our global network of workspace and coworking spaces, we are able to provide solutions to match every kind of business, work style and price point through our portfolio of brands: Regus, Spaces, HQ and Signature by Regus. With demand for flexible workspace growing at an exponential rate, we are looking to rapidly expand our network of centres through a global franchise program. It has created a unique investment opportunity in this fast-growing business sector, allowing our franchise partners to benefit by leveraging our scale, leading platforms and our proven business model.

If you have the drive, resources and commitment to be part of our global growth story,

visit franchise.iwgplc.com today or email us at franchise.NZ@iwgplc.com This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If you are a resident of a U.S. state that regulates the offer and sale of franchises, are receiving this message in one of those states, or intend to operate a franchise in any of those states, we will not offer you a franchise unless and until we have complied with any applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

IWG19812~35324_B2497_Franchise NZ IWG_FPC_297x210.indd 1

26/07/2019 12:21

Clare Findlay: ‘Massive sales already’

Opportunity: Business & Commercial

Kiwi Beverages has just a few key areas left for top salespeople Connecting with retailers


Since Clare joined the company, she has been impressed by the quality of the franchisees already out in the field. ‘They have a great attitude for wanting to do well and grow their own businesses, and Kiwi Beverages is enabling that by offering something different. We’re a local company, not a multi-national, and we’re concerned about the health of the nation and helping people have better options. I think our retailers are connecting with that – hence our impressive sales figures.

iwi Beverages has grown so fast that in less than a year it has appointed a full-time franchisee support manager. Clare Findlay knows sales inside out. ‘My most recent job was two years selling for one of the biggest beverage companies in the country and I know it can be lonely out there, but Kiwi Beverages franchisees are never alone. My job is to look after all our key accounts and support all our current and future franchisees. We’ve had massive sales already and our aim is to make all the systems as smooth as possible.’

‘I spend a lot of time teaching our franchisees about our products and marketplace, and more time training them in sales techniques and relationship building. We do a weekly webinar, and I’m spending a day a week in each territory with everyone encouraging them to maximise efficient time and territory management. It really is about being in business for yourself – but not by yourself.’

Kiwi Beverages specialises in the non-alcoholic drinks market, which is currently worth around $1.2 billion in New Zealand. ‘Our franchisees distribute a unique range of locally-produced no-sugar and low-sugar drinks including water, carbonated soft drinks, fruit drinks, energy drinks and sports drinks,’ says Clare. ‘The growth this year has been enormous; retailers love the fact that our 64 product lines are all New Zealand owned and made. And we still have a few opportunities available for sales-driven franchisees who can find outlets and service them.’

Investment levels for a Kiwi Beverages franchise territory range from $40,000 to $105,000. ‘As our franchisees are finding, the potential returns are considerable and a top performer could make $600-700,000 per annum once they have fully developed their area,’ says David.

Success is no surprise to company founder David Thexton, who has market knowledge second-to-none. He created Rio Beverages, which had almost $100 million in sales before being sold to Coca-Cola in 2002, and then founded an international consultancy firm which grew to over 150 franchisees.

Make over half a million

‘We still have opportunities in Auckland Central, Auckland North Shore, Auckland West, Waikato, Bay of Plenty, Hawkes Bay, Canterbury North, Canterbury South and Southland. After those have been awarded, the opportunity’s gone, so if you’re confident of your selling abilities give me a call now!’

Advertiser Info

Kiwi Beverages www.kiwibeverages.co.nz Contact David Thexton M 0275 093 385 david@kiwibeverages.co.nz

Make 2020 the year you own your own franchise beverage company! (But be quick - we only have a few territories left!) There’s never been a better time to own a beverage business! The New Zealand non-alcoholic drinks industry is valued at around 1 billion NZ$ and growing 3-4% year on year, so this is a great opportunity to build a profitable, valuable business in your district.


70% LE S S



Join KIWI Beverage Company and become a successful franchisee, selling and distributing our range of New Zealand owned and made beverage products to the route trade.

Behind you all the way

We have all the production equipment, all you need is a compact car and a delivery van. And of course, the desire to work hard to build your own beverage business.


We’ll fully train you to run your business. We’ve got a full range of new and iconic New Zealand brands, and significant experience in the local beverage market, so you’ll be on the fast track to success.

Ready to make your move?

Please contact David to check if your area is available, and receive an information pack. David 0275 093 385 or david@kiwibeverages.co.nz franchise.co.nz – PUTTING PEOPLE IN BUSINESS


How much do

Franchise Association News Full-time 74,3


Part-time 42,5 00

Casual 7,400

they cost?


nitial franchise fee (median) etail




al start-up cos t (median) ail




Providing em ploy


The total num ber of people employed in NZ franchise s


Percentage of franchisees inv olved in a substantial dis pute in last 12 months


Percentage of franchisors inv olved

Casual 7,400


Part-time 42,500

Full-time 74,300

How disputes are Mediation 49%


The 2020 Survey of Franchising will provide vital information for the sector. How can franchisors help? See the full rep ort at www.franchi seassociation .org.nz/ fanzsurvey.htm l

The 2017 Survey showed that franchising employs over 1 in 20 Kiwis. What will the 2020 edition reveal? Your help is needed

Working toge ther

Litigation 10%

Correspondenc e via solicitor 41%

NZ franchising FACTS 2017 A snapshot from the Franchising New Zealand 2017 survey conducted by Massey Univers ity Griffith Univers ity in conjunction and with the Franchise Ass ociation of New Zealand


t’s almost three years since the 2017 Survey of Franchising confirmed New Zealand as the most franchised country in the world, and it’s time to update the statistics. The researchers from Massey University are looking to franchisors to help build as large and accurate a picture of the sector as possible. The online questionnaire will be launched on 28 February 2020 and aims to gather data on all franchise systems operating in New Zealand. ‘An accurate and up-to-date Survey is vital to inform Government, legislators, media and the general public about the powerful contribution franchising makes to the economy of New Zealand,’ says Dr Callum Floyd, Chairman of FANZ. ‘It also provides crucial benchmarking information to help franchisors compare their performance in key areas, such as franchisee longevity and dispute resolution, so it’s in everyone’s interests to take part – FANZ members and non-members alike.’ Researchers Professor Jonathan Elms, Dr Susan Flint-Hartle and assistant

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Maria Molchanova are currently working on confirming the contact details of some 800 brands, ‘So expect a call from Maria!’ says Susan. ‘The questionnaire link will be emailed out from 28 February and the whole Survey can be completed online. It will help to have some information at hand – for example, the date the business began franchising; the number of franchisee-owned and company-owned units; overall brand turnover and so on – but you can pause the Survey and return later if you need to gather information or get tied up in a busy day.

‘It’s important to stress that no company names are taken and all data is totally confidential. In fact, all information is aggregated to get an overall picture of activity in the franchising sector. We know there are lots of surveys these days, but this is important for the whole franchise sector so please do take the time to share your thoughts.’

Labour market legislation One of the most important aspects of the Survey is providing information to help legislators understand more about the importance of the franchise sector. ‘Legislation is constantly changing, especially in the employment area,’ says Deirdre Watson, the Vice Chair of FANZ. ‘For example, the Government has recently issued a consultation paper called Addressing Temporary Migrant Worker Exploitation. ‘The paper makes various proposals which will affect franchising, including a proposal to make franchisors liable for franchisee breach of employment laws. It explains that the government wants to broaden

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Opportunities Now Available For enquiries: laporchetta.com/franchising Email: franchising@laporchetta.com Phone: +61 3 9460 6700




Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: XXXX

Looking at buying a franchise? FANZ CEO Robyn Pickerill with Chairman Dr Callum Floyd at the 25th annual Franchise Awards. For the full report, see page 8. the range of parties who are captured by liability by creating liability for persons (including franchisors) that have a significant level of control or influence over an employer that breaches employment standards. ‘The proposed change is to enact the same legislative provisions that have, since 2017, been in force in Australia. In Australia, franchisors can be made liable for franchisee breach of employment laws, where franchisors don’t take “reasonable steps” to prevent a contravention or breach. The Australian legislation doesn’t define “reasonable steps” but sets out a range of factors the Court will take into account in deciding whether reasonable steps are being taken. ‘The Ministry of Business Innovation and Employment has confirmed that the proposal is to bring in the change across the entire labour market, not just in the area of temporary migrant workers. That would considerably increase compliance costs for franchisors. ‘Such consultation documents are issued with minimal time to respond, so it’s important that FANZ has up-to-date facts and figures to hand from the Survey. We also need to get input from franchisors to inform the discussion so we keep members informed and seek feedback. We urge franchisors to join FANZ and be a part of that process, as well as enjoying the many other benefits of membership.’

Regional events building Recent months have seen more events around the country helping to build the franchise community and keep franchisors and franchisees up to date with developments. FANZ CEO Robyn Pickerill was in Wellington in October for the second franchise roundtable organised by Duncan Cotterill, BDO and Westpac, in conjunction with the local Chambers of Commerce and FANZ. The guest speaker was Callum McMillan, Regional Manager at the Labour Inspectorate. He shared his insights on the franchise sector, outlining recent high profile cases involving franchisees from Subway, Mobil and Super Liquor, and explaining the Labour Inspectorate’s general approach to franchise systems. Did you know that the Labour Inspectorate reviews 2,200 businesses a year in New Zealand? Over 30 people attended the Wellington event, and plans are already underway for events in Hamilton, Tauranga, Wellington and Christchurch in 2020. New


Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest member to join is the Educare franchise system. Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar 11 December


FANZ Christmas BBQ

19 February


FANZ After-4

8 April


FANZ Breakfast

17-19 June


Franchise Conference

14 November


2020 Franchise Awards

Look for this sign BEFORE you sign! If you’re looking at buying into a franchise, look to make sure the franchise system is a member of the Franchise Association of NZ. This shows that they are committed to best practice franchising and are operating in accordance with the FANZ Code of Practice and Code of Ethics.

FANZ encourages you to make an informed choice. Visit www.franchiseassociation.org.nz or call 09 274 2901 for more information.

For more details of these and other events in Christchurch, Wellington, Tauranga and other centres, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901. franchise.co.nz – PUTTING PEOPLE IN BUSINESS


MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19


NOT JUST A BUSINESS, BUT A LIFESTYLE! PASSIONATE ABOUT CHILDREN? THEN A MASH FRANCHISE IS THE RIGHT FIT FOR YOU! With over 30 locations operating or in development, now is the best time to partner with us. Call Craig today. 72

Contact: Craig Fortune

(027) 3055003 - craig@mashkids.co.nz

www.mashkids.co.nz Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Home Services


BANG New V.I.P. franchisee earning executive-sized salary within a year


teven Waldek has built his V.I.P. gardening and lawn-mowing business so quickly that he’s already turning over close to six figures and is well on the way to replacing his executive income – all within his first year. ‘There are advantages to working for a big corporate, but there are plenty of restrictions, too, which is why I started my own business as a V.I.P. franchisee,’ he smiles. ‘Many things impressed me about V.I.P. It’s a well-known brand and a very professional franchise. John and Estelle Logan, the National Franchisors, had worked their way up through the system and are highly experienced. At their suggestion, I phoned many new and established franchisees and got all the information I could so I had a broad picture of what to expect. As a result, I knew I wasn’t going to be struggling to find clients or build a business – that’s what a franchise as good as V.I.P. is all about.’ Steven bought a franchise in Franklin South. ‘I cover a lot of lifestyle blocks and do a lot of gardening work for several loyal customers. I have a bigger trailer than many franchisees as I take a small tractor and slasher to a lot of jobs, and I have a few mowers to cope with the variety of work. Maintenance is crucial in a business like this – if you maintain your equipment it will look after you.’

Building a reputation Steven says there’s no magic formula for building up a business, but he has put the V.I.P. systems to good use and also involved his family. ‘We set up a Facebook page which they monitor – that brings so much business I now employ my 22-year old son, Aaron, two or three days a week. My wife, Debbie does a lot of the admin work, too. ‘I’ve found the most important thing is to follow up on enquiries. Whether they come through V.I.P’s call centre (which also produces lots of new leads) or locally, I always attempt to call back and make an appointment within a couple of hours. People appreciate that, and if you make the effort to get hold of them, they are far more likely to accept your quote. V.I.P. is not the cheapest, but we have a great reputation for very good reasons – good customer service is number one.’ In common with many other V.I.P. franchisees, Steven’s only regret is not buying his franchise a few years earlier,’ he says. ‘I’m doing very well, earning well, enjoying the lifestyle and the business is growing all the time. I have actually sold some work back to V.I.P. for other franchisees to manage already, and I’ll probably sell more soon.’ The alternative is to become a multi-franchise owner or take on an employee and build an even-larger business, as other franchisees have done.

Reaping the rewards John and Estelle Logan say they are not surprised by the success Steven has enjoyed. ‘Steven wanted to reap the rewards of his own efforts rather than selling himself to an employer, and this franchise enables you to do just that. In less than a year, he is reaping the rewards and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Steven Waldek: ‘I’m doing very well, earning well and enjoying the lifestyle’ demonstrating once again that V.I.P. offers opportunities to earn an executive-sized income. Some of our full-time franchisees are earning well over $2,500 per week!’ V.I.P’s Outdoor franchises, like Steven’s, suit people who are eager to get out into the sunshine and are interested in landscaping, lawnmowing, groundskeeping, pruning, maintenance, hedge trimming and more, says Estelle. ‘For the Indoor opportunity, we’re on the hunt for local people with a keen interest in all aspects of home care and cleaning, both residential and commercial. ‘Both opportunities suit people from all sorts of backgrounds from corporate escapees to those seeking to build a new life for themselves and their families,’ Estelle explains. ‘Some of our franchisees have bought their first-ever homes thanks to the financial security their franchise has provided.’

A comfortable level of investment Steven suggests that if you want to find out more about a business that combines a healthy business with a healthy lifestyle, ‘Give Estelle and John a call, speak to other franchisees, and even go out with them for a day or two. That way you can ask all the questions you need to be convinced – this really is a great business to be in!’ Estelle says. ‘V.I.P. has franchise opportunities available for sale in your area right now, with a varied range of investment which enables you to start at a comfortable level. We provide full training not just to help you carry out your work efficiently to professional standards, but to help you set up and manage your own business. There is even a paid training period to tide you over those first few weeks as you learn the skills you need. ‘We really do care about our franchisees because your success is our success. Contact us today and we’ll tell you more about how you can build a rewarding business like Steven’s.’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz


Franchise News


Daniel & Nicoleen Cloete

Daniel Cloete of Westpac has been awarded Life Membership of the Franchise Association


aniel Cloete is one of the best-known faces in New Zealand franchising, having been Franchise Manager for the bank since 2000 and leading its highly-effective franchise team as National Franchise Manager since 2003. During this time he has played a massive role in the franchise sector. He has overseen Westpac’s involvement not just with FANZ itself but with other key activities in the sector, including Franchise New Zealand media, the Franchising New Zealand survey and, of course, the Westpac New Zealand Franchise Awards (see page 8). Prior to joining Westpac, Daniel worked in the United States, Spain and South Africa. He also has a background in franchising, having owned two franchised operations with a business partner and trialling the first BP Express franchised store. Presenting him with Life Membership of the Franchise Association, FANZ Chairman Dr Callum Floyd said, ‘Daniel is widely recognised as being not only a long-standing and respected banker in franchising; he is also a leader fostering the development of a successful wider franchising sector.

Daniel has contributed to franchising as a whole through his hosting of events and workshops (including supporting the visits of overseas experts); and through his gently bringing together those in need of advice with those who can best advise them. ‘During this time, Daniel has formed many highly supportive and respected relationships with numerous growing and mature franchise networks in New Zealand. As one franchisor noted, Daniel has been a fount of knowledge through his extensive understanding of current, future and international franchise markets. He has a big picture view of franchising, understanding both the possibilities and challenges, and gives wise counsel. As one of his supporters for Life Membership stated, Daniel is a man of personal integrity, honest and upfront in all of his dealings.’ Daniel has also given freely of his time to support FANZ and is a regular attendee at franchise events, often with his wife Nicoleen. In addition to sitting on the Board for some years, he has been a vital and valuable member of many committees, which continues to this day. ‘FANZ is proud to recognise the contribution which Daniel and Westpac have made to the franchise sector by making him a Life Member of the Association.’

TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH A TOPLINE ROOFING FRANCHISE! Do you: Want to expand & grow your roofing business? Want to own a business in a growth industry? Want to be your own boss? Want to build a saleable asset for your future? Then it’s time to talk to us about becoming a Topline Roofing franchisee Focus on building and growing your business while we take care of the rest. Join our supportive, value-driven team contact us today!

0800 111 818 | franchise@topline.co.nz | toplineroofing.co.nz 74

Franchise New Zealand

Summer 2020

Year 28 Issue 04

Opportunity: Retail


MOUNTAINS Proven systems and guaranteed leads help Pack & Send franchisees race ahead


eptember was just our fourth month since opening, yet we did the business we budgeted for in month nine – you could say it’s going well!’ Michael and Sharon Brough spent 20 years working overseas, so when they recently returned to New Zealand they wanted their own business – something where they could benefit from the result of their own efforts. ‘When Sharon spotted Pack & Send we thought it was worth investigating. The more we understood, the more we recognised the value of the market,’ says Michael. Launched in New Zealand in 2008, Pack & Send specialises in sending Fragile, Large, Awkward or Valuable (FLAV) items both at home and overseas. Franchisees operate from retail premises, with a van enabling them to collect items from private or commercial customers such as online retailers and galleries or auction houses. The company also has a strong reputation in other freight categories requiring top quality service such as IT equipment. Michael says, ‘We were very impressed with the franchise. Matthew Everest, the NZ franchisor, said, “Go and talk to our franchisees.” We did, and we found real people working hard and building successful businesses. Pack & Send aren’t competing for the three-dollars-acrosstown packages; the franchise provides the knowledge, systems, contacts and training to handle all those awkward jobs that nobody else can.’

Michael & Sharon Brough read commonly, so clients and franchisees have real-time information on any item. ‘And our self-service system enables customers to book online and weigh, measure and pack their parcels from anywhere. We can collect, or customers can bring them into their local store. It’s ideal for individuals selling items online, for example, and provides a valuable additional passive income stream for franchisees.’ Pack & Send still has opportunities all over the country. ‘An investment of $210,000 +gst provides a turnkey operation including everything from finding your premises and training to systems, Advertiser Info initial stock and fit-out,’ says Pack & Send NZ Matthew. ‘Franchisees come from all walks of life, and the business suits couples or entrepreneurs with minimal staff. Contact me to find out more.’

www.packsend.co.nz/own-a-franchise/ Contact Matthew Everest P 0-3-982 7252 M 021 799 783 matthew.everest@packsend.co.nz

A genuine joy Sharon and Michael opened their Avondale outlet in June 2019. After years of being at the beck and call of corporate employers, they appreciated the appeal of normal office hours and five day a week routine, not to mention working together. ‘After long periods of separation, this is a genuine joy for us,’ says Sharon. Any new business requires energy and commitment from its owners, and the couple got stuck in straight away. ‘The location was good but pretty run-down, so we did the renovations ourselves. It was a mammoth job but it meant we could open promptly. We had a highly worthwhile two weeks’ training with Pack & Send New Zealand’s head office team in Christchurch, and after that it was all down to getting the word out.’ Pack & Send helps with that, too, with its award-winning marketing systems guaranteeing a certain level of leads in the first year to ensure a solid base of prospective customers. The new Avondale Pack & Send has already transformed some interesting challenges into profitable business, as Michael explains. ‘For example, a very expensive, high-end racing engine required a re-build which could only take place in the USA. We were charged with getting it there and back. We achieved it, there was a four-figure fee, and the client was more than pleased. We’re now expecting a strong flow of business from that sector.’

Big business in a niche market NZ franchisor Matthew Everest says the racing engine is par for the course for Pack & Send. ‘Many of our franchisees have extraordinary tales of peculiar items sent to exotic locations. Sharon and Michael have demonstrated great energy and commitment, and are proving time and again there is big business in a niche market. ‘The franchise backs their energy and commitment with innovative systems. A leading-edge software package called GMx processes consignments, sends business leads to each store and saves a lot of time in costing. Our platform integrates with courier company systems to ensure that pricing, trace and tracking and barcoding can be franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Invest in a Business

THAT DELIVERS PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

• Comprehensive Induction, Training & Support • Brand Lead Guarantee • Innovative Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight & Logistics Industry

Become a PACK & SEND Franchisee packsend.co.nz/own-a-franchise


build your successful business career New Zealand Home Services Franchisee of the Year – three times!


Exclusive Master Franchise Opportunity and 16 Territory Opportunities Are you looking to build a positive future for yourself, not your current employer? Are you ready to be a business leader with your own multi-franchise operation? Do you want to translate your business acumen into personal success? Franchising with Poolwerx gives you the opportunity to own and operate your own business, whilst also having the support and stability of a nationally recognized brand backing you. If you’re ready to take the next step towards owning your own franchise, chat to the team at Poolwerx today about their distinct career paths.

CONTACT US TODAY Poolwerx Global Support Centre 0800 888 031 poolwerx.co.nz/franchising joinourteam@poolwerx.co.nz

Franchise Management



Franchize Consultants share nine more practices to build excellent franchises


ward-winning advisors Franchize Consultants launched their Franchising Best Practice 500 in 2018, and are now well into the project. Here’s a summary of nine more best practices – you can find them in full, along with all the previous tips, at www.franchize.co.nz.

Franchising your business or improving an existing network?

Do it once, do it right.

30. Managing franchisee tenure How long franchisees stay with a franchise is an important measure of system health and franchisee satisfaction. Franchisors should measure and understand franchisee tenure, and make plans to sustain and improve it as appropriate. 31. Franchise system reviews The operating environment is ever-changing. Franchisors must work to innovate and adapt their franchisee business model, franchising structure and management. A regular specialist Franchise System Review is crucial for ensuring positive long-term results. 32. Enter franchise awards If you want to be competitive in the market and with your franchising programme, then you will certainly benefit from the process of entering and learning from franchising awards. 33. Agreed field visit agenda Best practice field visit management means not only a structured agenda with clear objectives but an agenda that is mutually agreed by the field manager and franchisee in advance of a visit. Field visits are for franchisees and the franchisor, so preparation is key to communicate agendas in advance which generate open productive communication for the benefit of both parties. 34. Access to franchisee financials Franchisors need access to franchisee financial statements so they can understand how franchisees are doing and individualise support. Access is also important so that benchmarking insights can be shared with franchisees. 35. Formal recruitment process Franchisors should have a formal franchise recruitment process that is adhered to with all potential franchisee candidates. That doesn’t mean all candidates will pass through all phases of the process, but it does mean that key steps are practised in the right sequence to ensure a robust recruitment process and good franchisee selection. 36. Governance structure fit Franchisors need a governance structure (eg. mentor, board, etc) that befits their situation and plans. Good governance is needed because franchise companies are complex and face an increasingly dynamic operating environment. 37. Prospective franchisees complete pre-entry training Anyone considering buying a franchise business should complete a preentry training programme, provided free of charge in many countries. In New Zealand, a free pre-entry training programme is provided online by the Franchise Association of New Zealand (FANZ). 38. Review franchisee employment compliance structure It is important franchisees comply with all laws, especially employment law. This is particularly critical because it involves people, one of an organisation’s most important assets – if not the most important asset.

More detail Dr Callum Floyd, managing director of Franchize Consultants, says, ‘Great franchises like the winners in this year’s Westpac New Zealand Franchise Awards look for constant improvement. Go to our website to find more detail on each of these tips.’

Advertiser Info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz


Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year


This is your perfect parttime business! Proven around the world for over a decade and now available in New Zealand.

Imagine up to $45,000 Per Annum profit for One Day Per Week. Potential to expand up to $90,000 - $135,000 P.A. for 2-3 days per week (after qualifying period).

Rewarding lifestyle business The Seasons Art Class run parttime, adult art classes throughout the United Kingdom, Europe and North America are now expanding into New Zealand through specially selected area licenses. • •

• • •

Currently operating over 150 branches throughout the UK and Europe. Concept evolved from an artists gallery in the picturesque village of Arundel (UK). Now teach thousands of adult students every year (currently over 6,000 every week). Huge demand, our classes are always booked up to 6 months in advance. Systemised business and marketing system. Curriculum specifically designed for beginners and is updated every season as we consistently have returning students (average is 70% or more) who wish to advance their skills.

You can earn a

Full time income

Low Overheads Mean High Net Profit Average Business Profit Margin

Working only One day a week from home

The Seasons® Average Profit Margin



1 - Providing you follow our proven business systems 2 - Results can also vary depending on your individual performance 3 - Average results in UK over 10 years

Very fast return on low initial investment Lucrative, enjoyable, rewarding, prestige business • • • • • • • •

Low overheads template means high profits. Minimal hours – maximum return. Cash flow positive from Day 1. Huge demand for art classes in our market. Virtual monopoly business. Figures based on minimal customer base. Only 40 customers every 3 months will generate this profit. Opportunity to reinvest in 2nd and 3rd licenses after qualifying period and double or treble your income.

Easy to run

Everything has been done for you. Incredible ongoing support

Everything is included We look after everything for you, tutor recruitment and training, venue selection, franchisee course and business training and marketing artwork package. Investment only of $55,000+GST - includes all start-up costs.

This is a great way to


your family income

No experience in art necessary - qualified tutors run the classes. Applicants must be well organised with good communication skills, friendly disposition and a real interest in seeing their clients grow.

Your Next Step For Success! Don’t wait, opportunities throughout NZ are limited. Find out more about this rewarding enjoyable, lucrative and fun lifestyle business! Local meetings are currently being organised - for more information call:

0800 006 200

Opportunity: Leisure & Education

WORKING ONE DAY A WEEK Want a part-time business with a full-time income? Seasons could be what you’re looking for


orking only one day per week to make a profit of over $45,000 a year might sound too good to be true, but David Craggs says that’s exactly what you can achieve with Seasons Art Class. ‘For some people, this could be a stand-alone business; for others, a perfect second income offering a substantial earnings boost for your family,’ suggests the Master Franchisor for Seasons in New Zealand and Australia. ‘And, best of all, you’re helping other people have fun!’ New franchisee Martin Hook agrees. ‘We’ve seen fabulous results already. Many of our first programme participants have formed a group that meets socially, and at least ten have already signed up for the second series. We asked some of them for quotes for the Lifestyle Expo we attended and perhaps the best was: “Seasons has changed my life – I’ve always wanted to do art and now you’ve given me a way of doing it!”’

Up and running in New Zealand Seasons Art Class has been a proven franchise in the UK for over 10 years, where there are now over 150 branches. It’s a step-by-step art class with a well-proven curriculum and qualified tutors that provides a place for students to discover themselves, learn techniques in a range of media and develop their skills in a sociable, relaxed setting that enables students to discover skills they didn’t think possible. Operating via a series of 14-week programmes, the franchise has expanded to Europe and North America and launched in New Zealand in April 2019. ‘We’ve hit the ground running here,’ says David. ‘We already have franchisees in St Heliers, Ellerslie, Mt Eden, Takapuna, East Coast Bays, Ponsonby, Howick, Orewa, Napier, Tauranga, New Plymouth and Taupo, many of whom are now running their second 14-week course programme with over 90 percent of slots filled. ‘Franchisees are only required to visit a teaching venue once a week to oversee a three-hour lesson, handle the admin, the organisation and lay on refreshments. All lessons are taught by experienced tutors sourced for you by Seasons: we supply comprehensive curricula four times per year; provide all the marketing material and guidelines; and look after everything from stock, advertising and recruitment to venue and training. ‘Most of our franchisees have other businesses or occupations but this is an easy business to operate part-time if you are well-organised and enjoy people – there’s a very high level of student engagement and enjoyment which is deeply satisfying for all parties. Students are mostly professional adults and retirees. The figures alone show the demand, and there is a very fast return from a low initial investment.’

People keep coming back

Martin & Sonia Hook

In New Plymouth, Martin is the CEO of a rest home while his wife Sonia is a food scientist. ‘We’ve always been keen on the idea of a business separate to our work,’


Martin explains. ‘I looked at various options over the years but cutting keys or cleaning gutters simply never appealed. Seasons Art Class has allowed us to run a profitable business together, which brings a great deal of pleasure to participants and organisers alike. We love it, and the enthusiasm is infectious. ‘Our first course is just coming to an end, and it has been a real journey – far beyond just an art class. Our participants have now formed their own group and are meeting for coffee and art discussions regularly – that has been an unexpected but wonderful result. More than half have already signed up for the second curriculum, and experience from the UK has shown many come back seven or eight times. This is part of the beauty of the system: because the curriculum changes every three months, with the right numbers you can make back your investment inside a year.’

Unlocking the joy In Takapuna, Blanka Ros and Jeremy have also nearly completed their first series of classes. ‘We recently returned from 18 months in India where Jeremy was setting up a large IT team and I was not working for a change,’ says Blanka. ‘Having spent many years in the marketing departments of NZ corporates, I was wanting to do something very different when I returned. We’ve found Seasons Art Class to be wonderful vocational therapy. ‘What I’ve really enjoyed is the Blanka Ros people who come to class having never done anything before. We offer three un-stressful hours in class with like-minded beginners, with the added bonus of companionship and socialising. They don’t know how to start, yet within a short time they have created a piece of art. They imagine they are going to struggle, yet you can see them change their attitude as they view others’ work and realise they may be quite good after all. It’s very powerful, and you see them forming friendships very quickly too. ‘This has been a great way to learn how to run a business. It is only parttime, but it has already proven profitable and we’ve unlocked joy for a lot of people.’ Advertiser Info David ends, ‘For a part-time business that only takes up one day a week, we think an achievable profit of $45,000 or more is an excellent reward. Call me and find out more about opportunities in your area.’

The Seasons Art Class www.perfectparttimebusiness.com/ newzealand Contact David Craggs P 0800 006 200 M 021 293 5652 david@seasonsartclass.co.nz


Opportunity: XXXX


Opportunity: Business & Commercial


Kevin du Preez: ‘My whole business snowballed’

It’s all taken off for former Jim’s Test & Tag rookie


he great thing about this business is that it grows exponentially, says Kevin du Preez. ‘When I started my Jim’s Test & Tag franchise I was barely meeting my goals at first, but in my second year as all the regular inspections rolled over, my whole business snowballed. I met my annual targets by the sixth month, and the curve is continuing upwards.’ Jim’s Test & Tag provides testing and tagging services for electrical equipment, fire extinguishers and first aid equipment in workplaces throughout the country. ‘Much of this equipment, particularly on building sites, needs to be checked every three months,’ Kevin points out. ‘On-site equipment usually needs six-monthly and a growing number of office machines need annual testing, all to the relevant standards: AS/NZS3760:2010, or NZS4503:2005 for fire extinguishers. It’s a legal requirement that generates a lot of work and a lot of repeat business.’ Formerly a senior manager in the construction industry, Kevin decided that buying a franchise offered a good way into owning his own business. Having experienced the franchise himself, he’s now become a regional franchisor, recruiting and training others to repeat his success. ‘I could see the business growing in my territory north of Auckland and I knew the potential so I decided to seize the moment. I’m looking for 20 franchisees to cover the region and I am quite confident I can support them to build the kind of business I have built.’



Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz


Simple to run ‘It’s a simple business to run, I can schedule my work round anything else I want to do, and you don’t need to be an electrician – the training teaches you all you need to know and the systems help you stay on top of all that repeat work. Jim’s operate a lead system through their call centre and you just follow up the leads, as well as looking out for local opportunities and referrals. You don’t need to be a salesman – I’m not, but I can talk to business owners and managers and explain our service and their legal responsibilities. ‘As your work builds up, you may find you have too much, in which case you can recoup some of your investment by selling work to other franchisees. It’s a great system, and Jim’s even have a work guarantee of $4,000 a month (depending on certain criteria) which provides peace of mind for anyone nervous about going into business for the first time. Advertiser Info ‘The initial setup cost of about $55,000 +gst covers everything bar your vehicle and sign writing. Jim’s Test & Tag has opportunities available all round the country so give Jim’s a call and find out more.’

Jim’s Test & Tag www.jimstestandtag.co.nz Contact Peter Mahon P 0800 454 654 info@jimstestandtag.co.nz

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

Franchise New Zealand

Summer 2020 Year 28 Issue 04

Buying A Franchise


f you’re looking for more information about franchising, there’s only one place to start – www.franchise.co.nz. The website features many of the most popular articles from Franchise New Zealand magazine and is designed to help business buyers make the right decision. There’s also help for anyone looking to franchise their own business; information for existing franchisees and franchisors; and news about the franchise market and legislative climate in New Zealand and overseas. Best of all, there’s an enlarged and fully-searchable version of the Westpac Directory of Franchising (see page 84), with more detail on many of the 275 franchises featured and the specialist accountants, consultants, finance providers, lawyers, and others who can help. It’s a locally-owned and locally-produced resource which attracts over 14,000 visitors per month, and it’s just been re-vamped to make it even easier to use – especially if you’re using a mobile device. If you’re looking for businesses for sale, use the top Search Box to search for opportunities by:

Franchise New Zealand’s website has plenty of free advice for franchise buyers

If buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. Be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns, or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive income. Here are some articles to help you think about what might suit you and help you work your way through the maze: www.franchise.co.nz/article/

• Company Name • Price Range • Industry To find advice or information, you can use the lower How To Box to find what you want under the drop-down headings: • Buy a Franchise

What to think about when buying a franchise


Ten key stages in choosing the right franchise for you


A buyers’ guide to different types of franchises


The advantages of moving to the regions


What can you afford? Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses.

• Franchise Your Business • Run a Franchise Outlet • Manage a Franchise System • Research Franchising in NZ • Find News & Events • Find an Advisor

What advice will you find? To get an idea of the type of advice you’ll find on the site, here are links to some of our most popular articles. In each case, enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81 To start your journey, have a look at these three articles

A safer path to self-employment What’s the point of franchise fees?


You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/ 10 financial reasons to buy a franchise

www.franchise.co.nz/article/ Franchising for beginners

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

81 2825 368


What can you afford?


Funding your franchise


The above hints and links will get you started on your researches. To read more, and access all the above live links in one place, go to www.franchise.co.nz/article/2903.


LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail


onnie Roeun thrives on hard work, but it’s the passive income that she appreciates most about her Speed Queen-equipped laundromat. Originally from Cambodia, Konnie arrived in New Zealand 20 years ago with husband Sokha. The couple originally set up a bakery in Hamilton but, with three children at school and two in day care, found themselves making endless visits to their local laundromat. ‘We researched the laundromat business and discovered Speed Queen provides the most robust and best-designed equipment,’ says Konnie. ‘That’s what you need in a business that runs 24 hours a day, so we found a good site and set up our first laundromat with their help.’

earning income

Passive income from 24-hour operation means the money keeps rolling in for this Speed Queen operator


A few years later, Konnie and Sokha decided to realise their dream of living in the Winterless North. ‘Because we had several businesses and the bank had got to know us quite well, it wasn’t hard to finance a move, but one thing we knew for sure – we wanted another laundromat and it had to be Speed Queen machines.’ Today, if you pass the famous toilets at Kawakawa you will reach Konnie and Sokha’s new bakery. ‘Directly opposite is our first laundromat in the far north,’ she smiles. ‘That has been open four years now and really manages itself. It requires nothing more than a single cleaner once a day while the machines make money. We even have double customers – people put their washing on, then come to us for a meal.’

Back in fashion Laundromats are back in fashion. As apartments have grown smaller, domestic washing machine and dryer ownership has shrunk. ‘We’re following the trend that happened in America 15 years ago where self-serve laundromats became more and more popular,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘In fact, as Konnie and Sokha have found, laundromats are almost the perfect business opportunity – cheap rent, no staff, potentially cashless and capable of being run remotely,’ Royce explains. ‘You don’t need a primary high street site – a less glamorous site with plenty of parking is ideal, although in the Roeuns’ case being opposite their bakery has worked extremely well for both businesses!’ Speed Queen is the oldest and largest manufacturer of commercial laundry equipment in the world. ‘Despite being founded in 1908, we’ve always been at the cutting edge of technology and trends, and that’s why our operators continue to make big profits,’ says Royce. ‘Our modern machines offer technological advances that have been big game changers for the industry. With cashless payment and remote operation, laundromats have become even more attractive opportunities for owners as investors, and Speed Queen’s partners are reaping the rewards of us being ahead of the game. That’s why we say this is a near-perfect model for anyone seeking passive income.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Speed Queen delivers ‘Passive income has been a driving force for us, and Speed Queen delivers,’ says Konnie. ‘They are very pro-active when it comes to helping choose suitable locations, because that is crucial to your operation. When the site opposite our bakery came available, we grabbed it. ‘And the new cashless machines have made our business so easy-to-run. Everyone uses EFTPOS today, and I love seeing the money just arrive in the bank. My family have been so impressed with how well Speed Queen operates that we have already invested in another laundromat in Whangarei, and we are looking at building other outlets shortly.’ Royce Little says that, ‘From an investors’ perspective, cashless payments offer a lot of benefits. For a start, all the security issues have gone – there is nothing to steal on site anymore. There are no worries about cash handling, collecting and banking coins, either. New laws designed to prevent money laundering have made dropping coins into banks increasingly difficult, but the change has actually made owning a laundromat even more attractive.’

Never failed Speed Queen is not actually a franchise – you operate under your own brand, but Speed Queen provides all the help you need to get up and running. Speed Queen has equipped over 50 outlets in the last two years and supplied 6 of the largest laundromats operating in the Southern Hemisphere. A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000. ‘The return on the total investment is in the region of 20-30 percent, and we’ve had some owners do much better than that,’ says Royce. ‘We’ve never built an outlet that has failed, and we’ve no desire to spoil that record. This is a near-perfect passive investment opportunity, and we are seeking further investors to satisfy the need. ‘One of our operators in Auckland didn’t even advertise when he started his outlet, and it grew exponentially purely by word-of-mouth. It’s all about location, and in his case the location Advertiser Info was bang on. ‘If you are interested in opening your own cashless, money-making investment, we have several areas with considerable potential, so give me a call and let’s start talking.’

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz


Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

0800 Sunshade 9Round AA Auto Centre AA Driving School

Home & Building 44 Health & Fitness Auto Services 66 Leisure & Education

$25,000 $188,500 $150,000 $30,000

description 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. 9Round delivers total body results in a quick and convenient kickboxing and functional fitness workout. With no class times and a trainer present every step of the way, it’s among the fastest growing fitness franchises. Don’t miss out on the next big thing in fitness. Become a premier provider in the vehicle service and repair market.

7 7 10 700+

37 37 AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated 120 people interested in partnering with us to grow their own driving instructor franchise. Contact us 120 now if you’re keen to run your own business and enjoy teaching others.

A Buyer’s Choice Home 37 Home & Building Inspections



$1,000,000 New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8 22 22

70 Home & Building


Health & Fitness



Home & Building


Anchor Franchise

Anytime Fitness

28 Food & Beverage

Health & Fitness

Appliance Tagging Services

45 Business & Commercial

Armstrong Smarter Security ASWEFA

Business & Commercial 32, Business & 33 Commercial

Proven international franchise operating in 19 countries around the world. The house inspection 17 industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections 200 and safe and sanitary reports. We are now looking for further inspectors nationwide.

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred. Offers customers the opportunity to restore their joinery. Huge potential for new franchisees.

$7500,000- Market leader in the sales and distribution of milk products and beverages throughout New $1.2m Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. $280,000 Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16. $69,000 Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success. $150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

At Your Request Franchise Group Baby On The Move

Home & Commercial $14,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Envirnment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience. NZ’s premium home, commercial and lawn service franchise system.



Specialising in rental and sales of baby and toddler car seats and other products.

Bakers Delight

Food & Beverage


With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

Bark Busters

Leisure & Education Retail

$22,000 $30,000 $50,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.


Beds R Us





Join NZ’s largest independent bedding group. Franchise opportunities available with full support. Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required. Bird On A Wire is offering the chance to join a progressive business in an ever-changing industry. Free-range rotisserie chicken and good vibes only. We want forward-thinking foodies to join our flock and help us take Bird on a Wire to the world.

Bin Inn Retail Group Co-operative Bird On A Wire


New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

1 1 50 50 35 1300+ New 54 18 18 2 2 200+ 200+ 17 17 27 700+ 5 275 16 16 46 46 36 36 4 4

62 Food & Beverage


Black & White Coffee Cartel

42 Food & Beverage


Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first 10 micro-roasting coffee company franchise. Offering turn-key cafés with a competitive operational 10 model. Full training and support provided. We have brought the independent coffee shop to the masses.


58 Auto & Marine Services


BoatsmartHQ has developed a unique business opportunity in the marine industry. Franchisees 1 build and manage a fleet of marina or drystack-based boats. This ensures boats are safe, 1 seaworthy and ready for use. 5+ years’ experience in the marine sector required. Full or parttime options. Books and gifts sold directly from lunchrooms and receptions. 45 200 One of the most renowned, successful and innovative hospitality brands. 10 10 Strong presence in Auckland and looking to establish master franchises throughout New 12 Zealand. 12

Books & Gifts Direct



Breakers Restaurant

Food & Beverage

Brucies Lawnmowing & Garden Care

Home Services

$100,000$450,000 $49,000


number in NZ, globally


investment from



Who do I contact?

Franchise and Business Opportunities page number


What do they do?

get more information

P 0-6-876 9675 M 0061 27 672 2312 E ppowerman@liftbrands.com W 9roundfitness.co.nz/franchise/ P 0-9-966 8704 Mia Dins P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz P 0508 737 867 Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz P 0-7-974 4589 Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au P 0-9-415 0585 Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz P 0800 297 297 P 0-9-422 2285 P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au P 0800 167 710 Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz P 0-9-972 3022 P 0-7-575 6939 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@birdonawire.co.nz W birdonawire.co.nz Norman Engel Savills (NZ) Ltd Licensed REAA 2008 M 027 476 7870 E nengel@savills.co.nz W blackandwhitecoffee.co.nz Jeff Taylor M 021 173 0938 E jeff@boatsmarthq.com W boatsmarthq.com P 0-9-9477 0012 P 0-6-834 0537 Bruce Rea P 0-9-267 7244

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04

Franchise and Business Opportunities

ctory of Franchising 84 Franchise and Business Opportunities

93 Specialist Advisors

96 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Brumby’s Bakery

Budding Ideas Building Wash Services BurgerFuel


Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

Food & Beverage

Business & Commercial Business & Commercial 16, Food & Beverage 17



Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+


100% NZ owned, specialising in the hire of artificial flower displays.


BWS is the market leader in the exterior washing of commercial buildings.


6 6 New New 56 79

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business. At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with 22 new sites planned throughout New Zealand and an existing store refresh programme underway. 22 It’s a gourmet opportunity for operators with good taste.



number in NZ, globally

Franchise and Business Opportunities investment from


page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

Choose by investment

get more information David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W brumbys.co.nz P 0-9-390 8979 P 0800 470 075 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W burgerfuel.com/nz Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz P 0800 283 399

Burger Wisconsin

Food & Beverage


Business Buddy

Financial Services


Calling all CA’s and CPA’s - we want you.


Health & Beauty


Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.


Food & Beverage


Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

Café Botannix

Food & Beverage


Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W cafe2u.co.nz P 0-9-444 4369

CAL Systems

Financial Services


Turn-key operation. Set up and run a finance company from home.

P 0-4-293 6899

Cambridge Homes

Home & Building


Carlton Party Hire

Business & Commercial


Carl’s Jr.

Food & Beverage

$1,000,000 We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

Carpet Court



Cartridge World


Cash Converters


$100,000$125,000 $650,000

Cavalier Homes

Home & Building


Central Landscape & Garden Supplies

Home & Building


Champion Travel Referral Agents


2 2 50 50 11 240+

4 4 30 30 Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee. 5 5 We are the biggest party hire and event company in New Zealand with a reputation for creating 8 perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire 8 team working behind the scenes to make every function successful.

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services. The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises. Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. Cavalier Homes is a progressive and innovative franchise residential building company. Our business platform provides the tools, processes and expertise for success. We are looking for licensed builders who believe in quality customer service and are driven, energetic and bring a can do attitude. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

$51-$4500 Affiliated with helloworld. Unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’ Cleancorp Home & Commercial $25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers. Clean Planet Business & $20,000 Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we Commercial do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems. Cleantastic Commercial 29 Business & $14,600 An established, award-winning franchise with nearly 300 franchisees operating throughout Cleaning Commercial NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided. Clik Tile 30 Home & Building P.O.A. A one-off opportunity to introduce a proven Australian building product to the New Zealand tiling market. A single licensee with construction industry experience and good sales skills will find this a rewarding opportunity with growth potential. Flexible investment options for the right person.

Search the Westpac Directory of Franchising at www.franchise.co.nz

18 1300+ 57 57 36 1650 28 700+ New 10 9 9 8 8 105 105 130 130 280 1000 New


Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

M 021 409 763 Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz M 021 276 9769 Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers P 0-3-446 8600 Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz Greg Laverie P 0800 228 254 E enquiries@cavalierhomes.co.nz W cavalierhomes.co.nz/franchising/contact/ Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz Kosta Papadatos P 0061 400 127 332 E info@cliktile.com.au W cliktile.com.au



Cobb & Co.

Food & Beverage


Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

20 20


Food & Beverage





Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

19 19 29 29

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships. Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

71 71

2 2 15 300+ 48 48 31 31

Columbus Coffee

21 Food & Beverage


Compass Homes

80 Home & Building


Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Complete First Aid Supplies Computer Troubleshooters Cookie Time

Business & Commercial Computer


Market leader in supply of first aid kits to businesses. Seeking self-motivated people.


We are looking for entrepreneurs to join our well established franchise network.

Food & Beverage


Distribution of snack products to retailers & other on-sellers.

Cookright Kitchen Services

36 Food & Beverage


Cooltime Corporate Cabs

Home & Building


Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. NZ’s most professionally driven cab service. We invite you to join our fleet.


Business & Commercial Business & Commercial




Crest PropertyCare

20 Business & Commercial


Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values. Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details. Design Builders is a thriving, established business with an outstanding reputation for the quality of our work. If you have the right attitude and motivation to be a Design Builders Regional Partner, you’ll get the support you need to grow your very own successful business.


Home Services



Home & Building


Design Builders

Home & Building


Diamond Fusion

52 Home & Building


Donut King

57 Food & Beverage


Dream Doors

56 Home & Building

7 7

7 7 396 396 625 625 23 23 260 260 3 3 7 7

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own business with the support systems and products to make it a success. Seeking motivated people with great sales ability and focus. Full training provided plus equipment and start-up stock. Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

8 n/a


Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

4 350

Driving Miss Daisy New Zealand

Home Services


Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 75 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Duo Photography



Seeking people with a passion for photography and a warm personality.

Dynamic ECE Relievers 56 Education

$20,000 $25,000

Dynamic ECE Relievers connects quality teachers with early childhood education centres via their clever app. From four hour shifts to long-term assignments and permanent placements. Work from home in this ECE reliever franchise in an industry with high growth potential.

Eco Insulation


New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking. EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

18 30

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz is New Zealand’s only nationwide e-bike specialist retailer. Seeking people with passion and ambition to partner with us to grow the network in key locations. EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required. Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

10 10


Home & Building

40 Home & Commercial $30,000








96 Business & Commercial


7 7 1 1

12 14

14 350

Epiphany Café

Food & Beverage



Food & Beverage


At Esquires Café our franchise partners tailor their food to the local market from our extensive 21 menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur 100+ while ensuring you have comprehensive support from our team.

6 6

Exceed Franchising

20 Home Services


Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending 25 the life of joinery. We are an innovative national franchise of over 29 years with well-designed 31 systems to help support your journey with us.

Expense Reduction Analysts

Business & Commercial


World leading cost management group represented in 32 countries. Earn a significant six figure 26 income by helping your clients to save money in any number of business overhead cost areas. 700+ New Zealand support office. Training in the United Kingdom.

Expert Maths Tuition

Leisure & Education


Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7


Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Fastway Couriers


61 Business & Commercial



number in NZ, globally


investment from

Franchise and Business Opportunities page number


get more information

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz M 021 287 2220 P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz Angela Manihera P 0-9-520 1044 M 021 883 486 E angela@columbuscoffee.co.nz W columbuscoffee.co.nz Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz P 0-9-827 7726 P 0800 728 768 P 0-3-349 6161 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz P 0-7-854 1518 P 0-9-632 0602 Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz/partnership Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz Craig Watson P 0061 418 360 392 E watsoncraig@me.com W donutking.co.nz Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz P 0-4-972 2364 Penny Tkaczuk M 021 409 676 E info@dynamicecerelievers.co.nz W dynamicecerelievers.co.nz Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz Ben Payne M 027 475 0225 E ben.payne@ecomist.co.nz W ecomist.co.nz Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz James Munro M 021 644 405 E james@electrify.nz W electrify.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W esquirescafe.co.nz Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com P 0800 628 463 P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04

Fibrenew New Zealand

Business & Commercial


Fifo Capital

Financial Services



Health & Fitness


Fix It Building Services

Home & Building


This franchise takes care of everything from building repairs to renovation and additions.

Flex Fitness

Health & Fitness

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

Flooring Design

Home & Building

$300,000$650,000 $50,000



19 19 Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Footloose Shoes Freedom Companion Driving Services

30 Home Services


Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, home- 10 based, mobile franchise providing services to the automotive, furniture, aviation and marine 245+ markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision. Provide working capital funding for small businesses. 12 70 fit20 is a unique and innovative franchise business which operates in the niche market of 1 personal training. Originally from the Netherlands, over 135 studios have been opened across 135+ the world since 2009. fit20 is a game changer and we seek people who dare to be different.

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model. Need a passion for fashion and the desire to own your own business.

11 11 14 14 13 13

Fritz’s Wieners

Food & Beverage


Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Generation Homes

Home & Building


We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Gloria Jean’s Coffees

Business & Commercial Food & Beverage

$200,000$350,000 $300,000$450,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

Green Acres Franchise Group

14 Home Services


14 14 15 15 6 330

We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength. Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ 650 experience we are one of the longest running New Zealand owned franchise systems. We have 650 over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

Green Homes NZ

Home & Building


Guthrie Bowron



Habitual Fix

Food & Beverage

Hachi Hachi

46, Food & Beverage 47

$180,000$200,000 $350,000 - Hachi Hachi is New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. We $500,000 are seeking franchisees with exceptional customer service and a passion for food who can lead their team from the front. Advanced systems with full training and ongoing support provided.

15 15 5 5 50 1800

Green Homes New Zealand design and build sustainable, high performing and energy efficient homes for Kiwis. We are increasing our footprint and have franchise opportunities available to highly driven LBP builders who have a desire stand out amongst the rest with a strong point of difference. The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

6 50 45 45

Harrisons Carpet

Home & Building


Harrisons Curtains & Blinds

Home & Building


Harrisons Energy Solutions

Home & Building



Food & Beverage


Hell On Wheels

Food & Beverage


Helloworld Travel



Highmark Homes

Home & Building



Home & Building


Hire A Maid

Home Services

$15,000 $35,000

Hollywood Bakery Espresso

Food & Beverage


With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Hudsons Coffee

Food & Beverage


Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, New Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread 100+ our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us. Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12 Global logistics and freight sales consulting franchise. InXpress allows you to build a successful 3 and profitable business with the security of one of the world’s largest franchisors of global 350+ courier services. Proven business model and training provided. Low risk with a strong return on investment. IWG, the global workspace and co-working market leader, are offering a major new franchise New investment opportunity 3,300

Humitech InXpress


Jamaica Blue

Business & Commercial 39 Business & Commercial


68 Business & Commercial


Food & Beverage



New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems. Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand. Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it. A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide. Hell Pizza is expanding into small towns with a new mobile franchise model. Helloworld travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, helloworld offers our franchise partners best in market returns and the opportunity to share our passion for travel with your community. Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors. New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused. Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

3 3

73 73 73 73 90 360 6 6 60 60 68 68

10 174



number in NZ, globally


investment from

page number


Franchise and Business Opportunities


get more information Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/ P 0-9-302 0949 Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz P 0-9-566 0297 P 0-7-850 5556 Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz M 021 934 080 Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz M 0274 908 399 P 0-6-355 3480 David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W gloriajeanscoffees.nz Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz NZ General Manager M 027 255 0000 E brent@greenhomesnz.co.nz W greenhomesnz.co.nz Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz P 0-9-378 4158 Phil Tindall P 0-3-341 5288 M 027 435 2093 E phil@lucid-design.co.nz W hachihachi.co.nz P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com M 027 364 2431 Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com P 0800 486 434 David Wilkinson M 0061 412 692 052 E sales.au@inxpress.com W inxpress.com/nz Pierre Ferrandon/ Matthew Kenley M 021 260 1922 E pierre.ferrandon@regus.com W franchise.iwgplc.com Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz



Business & Commercial


Jellybeans Music

Leisure & Education


Jesters Pies

Food & Beverage


Jet Cleaning Services

Business & Commercial


Jim’s Building Inspections

Home & Building


Jim’s Carpet Cleaning

Home Services

Jim’s Cleaning

Home Services

Jim’s Dog Wash

Jim’s Mowing

Jim’s Test & Tag / Jim’s Fire Safety Jim’s Trees & Stump Removal Jumping Beans International Just Cabins


360 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

New 30+ 18 50+

P 0800 754 372

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown. Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

27 27


Full turn-key business opportunity. Full training and start-up kit included.


Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

1 88 21 400

Home Services


Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Home Services


Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses. The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

7 3000+

80 Business & Commercial


New 100+

35 185

Home Services


Becoming your own boss is easier than you might think! We’re offering the chance to become 7 part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland 40+ plus several North Island territories available. Includes full business and systems training.

40 Leisure & Education


Home & Building


Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now. Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

4 4 48 48

40 Health & Beauty


Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 29 years.

Just Kidz Educare

34 Leisure & Education


Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

7 7

Kelly Sports

Leisure & Education


48 63

31 Leisure & Education


Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

19 19

16 178 10 10

Kinetic Electrical

Home & Building


Kitchen Studio

Home & Building


Kitset Assembly

Home Services


Kitset assembly is our business and demand for the service is extremely high.

69 Business & Commercial


Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.




51 163

Kowhai Roof Coatings

Home & Building


New Zealand’s crane amusement machine franchise. These stand-alone machines contain softtoys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.




Kwikli is a cleaner, cheaper and innovative solution for mobility in our urban areas. Our electric mopeds save time, money and our environment using zero emission vehicles. Kwikli invites independent operators from around NZ to start and operate their own fleet of Kwikli mopeds.

2 2


Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Kiwi Beverages

La Porchetta

70 Food & Beverage

16 16

19 19

Landmark Homes

Home & Building


Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Laser Electrical

Home & Building


56 150+

Laser Plumbing

Home & Building


Latitude Homes

Home & Building


Home Services

$50,000$150,000 $75,000

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. A business opportunity that puts you in control of your future with proven financial rewards.

LCF Fun Languages NZ

Leisure & Education


Leadership Management Life Maid Easy

Business & Commercial Home Services




$400,000+ New Zealand’s premium liquor franchise, now is an exciting time to join us.


get more information

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean. A fantastic opportunity for those passionate about music education and who want a work/life balance. Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

Just Cuts

Kelly Club



number in NZ, globally


investment from

Franchise and Business Opportunities page number



Lawn specialist service that offers the full lawn package. Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided. LMA licensees deliver a process that provides skill and competency development. Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

48 100+ 7 7 4 4 7 5000+ 6 44+ 2 2 117 117

Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz M 021 031 3635 Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz Pete & Ally Portegys P 0800 454 654 M 0274 958 959 E ally.portegys@jimsdogwash.co.nz W jimsdogwash.co.nz Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz P 0508 454 873 David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz Rushabh Trivedy M 021 138 8885 E admin@kwikli.net W kwikli.co.nz Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz M 021 614 360 M 021 191 1214 Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz/start-a-franchise-lcf-clubs-nz/ P 0800 333 270 Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz P 0-9-621 0350

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04

LJS Seafood Restaurants

Food & Beverage


The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Lone Star

Food & Beverage


Lone Star is New Zealand’s largest restaurant & bar concept.

Mad Butcher

Food & Beverage

$350,000$450,000 $79,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

26 26 36 38 11 11

Maintain To Profit

Majestic Tea Bar Espresso & Chocolate McDonald’s

Meticulous Home Services Mexicali Fresh

49 Home & Building

Food & Beverage

65 Food & Beverage


Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential. Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

6 6


The world’s market leader in the quick service restaurant industry. We are seeking highly 170 qualified applicants to apply for our 12 month franchisee training programme. Resilience, strong 38000 business acumen and a willingness to relocate anywhere in New Zealand are key criteria.

Home Services


Full range of internal and external cleaning services. Exclusive territory for franchisees.

Food & Beverage


Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants. Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

35 35 17 17


53 Food & Beverage



52 Auto Services


Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised 12 automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and 2000+ truly love helping people. Automotive experience an advantage but not necessary.

Mike Pero Mortgages

Financial Services


Our franchisees work in partnership with the franchisor to build a rewarding business.

Mike Pero Real Estate

Real Estate


Milestone Homes

Home & Building


Mini Tankers

Business & Commercial Retail

$75,000 $150,000 P.O.A

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees. Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide. The only onsite refuelling franchise in New Zealand.

Mobile Hand Car & Marine Grooming Mr Green Auckland

Auto Services Home Services

$10,000 $39,000 $20,000

Mr Plumber

Home & Building


Mr Rental

Home & Building


Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

Mr Whippy

Food & Beverage


Mr Whippy is looking for new owner/operators nationwide.

MTF Finance

Financial Services


MTF Finance is a nationwide network of offices, helping New Zealanders to get the things they need to enjoy life and succeed in business. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Muffin Break

Food & Beverage


Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins. Make a difference in children’s lives today. Be one of the people who joins this rapidly growing franchise of out-of-school programmes. If you enjoy working with children, helping them learn, grow and have fun, then a MASH franchise could be for you.

Mister Minit

My After School Headquarters (MASH)

72 Leisure & Education

Navigation Homes

Home & Building


Business & Commercial Food & Beverage

New York Deli New Zealand Natural Ice Cream Night ’n Day Foodstores

Food & Beverage

26, Retail 27

$30,000 $35,000

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment. Mobile grooming and detailing service providing professional, environmentally friendly valet services. Commercial cleaning. New franchise opportunities available in the Auckland area.

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply $350,000 prices. P.O.A Nettl is an online communications and web studio franchise from the UK. $350,000

New York Deli is a superior, licensed, sandwich outlet.


New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history. The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed. Auto glass opportunity offers a proven business model with a nationally recognised brand.


12 12

42 42

New New 19 124 37 238 17 17 22 22 10 10 17 89 40 40 45 45 39 299 28 28 12 12 3 3 2 2 13 500+ 54 54


Auto Services


Number Nurses

Financial Services


We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.


Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70 7 7 7 7 600+ 600+

NumberWorks’n Words

25 Education

NZ Floor Sanding Co

Home & Building


Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

NZ House Surveys

Home & Building

NZ Post Retail Agency


$26,000$39,000 P.O.A

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams. One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.


NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary. Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

NZA Apprenticeships

Oil Changers

64 Home & Building

Auto Services


58 2100 3 3

4 4 11 29



number in NZ, globally


investment from

page number


Franchise and Business Opportunities


get more information Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz P 0-3-374 3208 P 0-9-531 5910 Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com Bernadette Fowler P 0-9-539 4300 M 0274 318 402 E franchising@nz.mcd.com W mcdonalds.co.nz/franchise-opportunities P 0-9-442 2004 Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz Angela Manihera E angela@mexico.nz W mexico.net.nz/franchises Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info P 0800 500 123 Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz P 0-9-622 2671 Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au P 0800 803 737 P 0-9-414 6949 P 0800 677 586 Trish Christo P 0061 7 3522 2888 M 0061 416 056 252 E trish.christo@mrrental.com.au W mrrental.co.nz P 0800 494 4779 Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz Craig Fortune P 0-3-366 9408 M 027 305 5003 E craig@mashkids.co.nz W mashkids.co.nz/franchise/ M 021 477 506 M 021 820 474 M 021 955 834 David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz P 0-3-366 0870 Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com Sarah Simon P 0-9-522 0800 E franchising@numberworks.com W numberworks.com P 0800 272 888 P 0800 487 884 P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz P 0-3-343 6080

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz


Oncore Services

43, Home & Building 50


Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, and product installations. We are looking for people with experience in managing people, processes and sales.

8 8

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand. You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

11 160

Oporto New Zealand

Food & Beverage





Pack & Send New Zealand

75 Retail




Palmers Planet


Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. $350,000 New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market. $1,000,000 Palmers Planet is as much a destination as a retail store.

Paper Plus



Para Rubber



Paramount Services

Paramount Vehicle Grooming Pegasus Rental Cars

18, Business & 19 Commercial



Auto Services


Leisure & Transport

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing. Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland and Dunedin. A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

16 135+ 18 18 4 4 111 111 11 11 160+ 160+ 160 160



number in NZ, globally


investment from

Franchise and Business Opportunities page number


get more information

Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz P 0-9-451 9102 P 0-9-451 9102 Andy Kean P 0-9-261 0705 E operations@paperplusgroup.co.nz W paperplus.co.nz Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz Galvin Bartlett P 0-9-376 7850 M 027 579 0270 E gbartlett@paraserve.com W paraserve.co.nz P 0-9-378 7940

Pets In The City

60 Other

$20,000Pegasus Rental Cars offers the best value for money car hire in New Zealand. $65,000 $400,000+ Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

24 24 2 2


29 Leisure & Education


4 4


Home & Building


Pit Stop

Auto Services


We are a rapidly expanding performing arts education business and have been running quality classes and productions for 25+ years. We inspire confidence, creativity and character in every student. The rarest of opportunities to make it in one of the most exciting industries on the planet. Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees. The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

Pita Pit

Food & Beverage

If you thought you missed the sub-sandwich boat, the international challenger is now here.

Pizza Hut

Food & Beverage

$300,000$500,000 $550,000$600,000

75 534 98 1000+

Platinum Homes

Home & Building


Seeking people ideally from a construction or sales background.

Julian Beacham P 0-9-525 8700 M 021 276 9769 E julian.beacham@rbd.co.nz W pizzahut.co.nz M 021 535 031

Plumb’In Bathrooms

Home & Building

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

P 0-9-448 1095

Podium Podiatry & Footwear Poolwerx


$215,000$260,000 $275,000


76 Retail


This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

19 19 45 45

17 17 3 3 Recognised and respected as New Zealand’s leading provider of podiatry and footwear 4 solutions. 4 Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Business & Commercial Business & Commercial


Prestige Home Groomers ProGroup Franchise

Home & Building


Property InDepth

Home & Building


Property Service Franchise Systems

Home & Building


Propertyscouts Property Management

Business & Commercial


Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Provender NZ

Food & Beverage

$125,000$240,000 $25,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

Provista Balustrade Systems Pukeko Rental Managers

Home & Building

Australia’s premier beer line cleaning company is seeking franchisees for their expansion into New Zealand. Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

New 17 8 8

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support. Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations. Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

65 65

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist. Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

10 10 19 19

80+ 80+ 18 18 21 21

P 0-7-307 2271 Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz M 021 514 660 Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz M 021 477 673 Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz P 0800 661 663 M 0275 961 264

Quest Serviced Apartments

Business & Commercial


Quinovic Property Management

Business & Commercial


Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans. NZ’s preferred national residential property management service since 1988.

Rack n Roll Ribs

Food & Beverage


Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz P 0-9-555 1492

Rad Car Hire

Auto Services


New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

P 0-7-574 1490

Rainaway Spouting on the Spot

Home & Building


Rapid Lawn

Home & Building



Business & Commercial Home & Building


Home & Building


Realsure The House Inspectors realtyRETURNS The Property Improvers


13 Business & Commercial


Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz Michael and Tracey Stretton M 021 990 705 M 021 440 705 E michael@pform.nz W join.pform.nz Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz M 021 355 880



33 150 29 29

3 3 21 24 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting 10 on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on 10 the tools. Become a Rainaway Spouting-on-the-Spot franchisee today. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. RE/MAX New Zealand currently have franchise opportunities available. Contact us today. The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. Renovation agency specialising in arranging and managing residential renovation projects.

5 5 25 7000+ 7 7 5 5

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz P 0508 529 677 P 0-9-309 8478 P 0508 732 578 P 0-9-213 7993

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04

Refresh Renovations

Rent The Roo Rentals Rentronics

50, Home & Building 51


Refresh is the global leader in home renovations. It provides franchise owners with financial freedom, as well as the security of a proven process. We’re looking for business oriented people to join Refresh as franchisees, not builders.

29 49

Home Services


Top quality and affordable home appliances to rent with agreement plans.

54, Home Services 55


Join the highly experienced and successful team at New Zealand’s fastest-growing home appliance rental brand. This 5-day-a-week highly profitable business, with recurring revenue, involves low entry costs, flexibility to start from home and develop a substantial asset for your future. Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people. Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee. Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity. New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

1 60+ 6 6

Robert Harris Coffee Roasters

Food & Beverage


Rodney Wayne

Health & Beauty


Rugbytots NZ

Leisure & Education



$230,000$460,000 $120,000

Saddlery Warehouse Scratchpad

98 Leisure & Education

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre. The market leader in the replacement of commercial and domestic refrigeration seals.

Seal A Fridge

Home Services

Select Home Services

Home Services

$30,000 $50,000 $13,000

Sentinel Homes

Home & Building


Innovative, home building company designing premium mid-end homes.


Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network. Shed Boss are suppliers of high quality steel frame buildings.

Shake Out

16 Food & Beverage

Shed Boss

Home & Building


Shoe Clinic


$200,000$250,000 $50,000


44 Home & Building

Sierra Boutique Café

24 Food & Beverage


Signature Homes

Home & Building



Leisure & Education



Home Services


Smith’s Sports Shoes



Snap-on Tools

Auto Services


Snap Fitness

Health & Fitness

Snap Printing

Select Home Services offers you the opportunity to be your own boss.

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing support provided. Good margins and low overheads. Would suit plumbers, builders or a skilled handyman. Locations available throughout New Zealand. Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

45 45 51+ 51+ 7 50+ 7 7 4 4 4 31 160+ 290+ 7 7 New New 12 37 12 12 3 3 32 32

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO. Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

11 11

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success. Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills. A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

1 1


The franchise of a Snap Fitness offers the security of an internationally recognized brand and has proven that innovation is the key to brand agility as it aims to provide the most rewarding fitness experience in the world.

56 2000+

Business & Commercial


Spagalimis Italian Pizzeria Speaking Roses

Food & Beverage


Leisure & Education


Award-winning business services franchise offering cutting-edge digital reproduction 5 technology, graphic design consultancy and a range of stationery products for the business to 180 business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of. Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training. 5 5 We offer sub licensee packages, which include patented flower embossed technology together 3 with the ability to make custom prints. We provide everything that you need to start using your 1000+ printer and selling thousands of Speaking Roses and printing edibles.




Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Speed Queen Laundry Services

82, Retail 83


Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Speedy Signs

96 Business & Commercial


The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required. New Zealand’s iconic catering business is looking for franchisees to join our group.

25 850


Food & Beverage

$25,000$50,000 $34,000

Spray & Wash

48 Business & Commercial

Stihl Shop

28 Retail




Stirling Sports

Spray and Wash Solutions offers a professional exterior building washing service for homes and businesses. We have developed chemical formulations, equipment packages and systems to help you run an efficient and quality customer-focussed business from day one. Full training and support, no experience required. Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ. We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

170 170

15 15 14 5000

4 4 New

69 69 55 55



number in NZ, globally


investment from

page number


Franchise and Business Opportunities


get more information Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz P 0800 137 661 Alan Payne M 0061 438 109 254 E alan.payne@rentronics.co.nz W rentronics.co.nz Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz P 0-9-970 1058 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise P 0061 4 0847 1950 P 0-9-278 4930 P 0-9-846 5777 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W shakeout.co/ P 0-7-579 1525 P 0-4-499 4495 David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au Gabe Condello M 0061 435 841 811 E gcondello@liftbrands.com W snapfitness.com/nz/why-franchise-withsnap-fitness/ Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz P 0800 113 113 Venessa Minkley M 021 142 6046 E sales@speakingroses.co.nz W speakingroses.co.nz Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz M 021 709 220 Henry Norcross P 0800 881 123 M 021 981 234 E henryn@sprayandwash.co.nz W sprayandwash.co.nz Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz


Stonewood Homes NZ

Home & Building


Storage Box



Streetwise Coffee

Food & Beverage



Food & Beverage



Food & Beverage


Sunbright Lamp Distributors Super Liquor

Home & Building




Super Shuttle

Business & Commercial Home & Building


Swimart Pool & Spa Services




Business & Commercial Retail


Business & Commercial Business & Commercial


The Cheesecake Shop

Food & Beverage


The Christmas Heirloom Company The Coffee Club




Take Note Tall Poppy Real Estate The Alternative Board

15 Food & Beverage





The Coffee Guy

Food & Beverage


The Consulting Group

Business & Commercial Financial Services


Home Services


78, Leisure & Education 79


The Interface Financial Group The Moving Box Guys The Seasons Art Class


description We are now expanding and seeking builders and construction entrepreneurs throughout the regions. The preferred storage specialists in New Zealand, providing storage solutions to customers.

19 19 20 20 Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. The world’s largest quick service submarine sandwich and salad franchise. 266 46K+ The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+ Sunbright provides a mobile lighting maintenance and installation service. 13 13 With 130+ branded stores throughout the country, we are represented in many local 120 communities, delivering to them real value and true convenience. We are New Zealand’s most 120 trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. Super Shuttle has grown into New Zealand’s favourite airport transfer business. 120 120 Superbuild is one of New Zealand’s largest suppliers of construction and coating systems. 9 9 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business 4 in Sydney in the early 80’s and since that time has grown through the provision of expert 73 friendly advice and superior customer service to be the market leader in the pool and spa service sector. Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 20+ 20+ Selling residential real estate. Strong customer focus and ability to think innovatively essential. 11 11 The Alternative Board, a leading international franchise organisation, seeks franchisees to 11 facilitate peer board meetings and offer executive coaching to local business owners. With a 150+ background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. You don’t need to be a baker, our excellent training course teaches you how. 25 220 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 11 11 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive 63 menu and offer relaxed dining experience. Take advantage of a proven track record, great 400 training and ongoing support. Ideal if you are passionate about people and building customer loyalty. The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our 29 success is ensuring our franchisees have the support that they need to operate a successful 29 franchise. New and existing franchise exclusive territories are available nationwide. Join our team today. Help business owners achieve success. Join our team as a self-employed business consultant. 35 35 The Interface Financial Group provides debtor financing service to the SME business. 9 150+ An affordable eco-friendly service for customers and excellent returns for franchisees. 4 4 The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new 7 franchisees nationwide for our exciting expansion into New Zealand. High return franchise 125 opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided. Mobile alloy wheel repair service providing an affordable and convenient solution to the problem 12 of repairing kerb-damaged wheels. No previous experience required. The power franchising 12 has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge. A total food and beverage concept, operating in more than 5 countries. 7 30 Think Water is Australasia’s leading network of independently owned irrigation water services 14 solutions with nearly 50 stores. We specialise in the design and implementation of the most 14 water efficient irrigation and water management programs for clients.

The Wheel Magician

Auto Services


Theobroma Cafés, Lounges and Bars Think Water

Food & Beverage Retail

$200,000$600,000 P.O.A

Tint a Car

Auto Services


Ready to join a franchise with over 45 years’ experience, that’s backed by passionate experts and offers marketing support that’s unrivalled in the industry? Tint a Car are looking for driven and motivated business owners who are ready to step up to success.

8 133

Topline Roofing

74 Home & Building


Topline Group, a market leader in roofing, is now offering existing business owners or new business savvy operators the opportunity to join its expanding network. If you value excellence in service, integrity, quality solutions and strong customer relationships, we’d like to talk to you.

New New

Total Fitouts

59 Business & Commercial


Fast growing world-class commercial fit-out company in New Zealand and Australia, delivering customised solutions for a wide range of industries.

4 20

Touch Up Guys

63 Auto Services


New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand. Join New Zealand’s largest independent toy retailing group.

17 120



Transworld Business Advisors

Business & Commercial

U-Sell UBX Training


Valentines Buffet Restaurants

Auto Services

$200,000$500,000 $89,500


52 Health & Fitness




39 Food & Beverage



Home & Building



Home & Building


V.I.P. Home Services

73 Home Services


Wake Up With Make Up

30 Beauty


Warmup New Zealand

Home & Building


Wash Rite

Home & Building



Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

29 180 1 580

U-Sell (Park & Sell Yard) helps sell cars in a car yard environment.

6 6 UBX is the fastest-growing fitness and strength concept in the world. Our first New Zealand 1 UBX was successfully launched in Mount Maunganui in September and we are now looking for 80 motivated franchisees to join the growing New Zealand franchise group. An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system. New Zealand’s iconic buffet restaurant is seeking hospitality-minded franchisees with drive, passion and energy. We provide full support and training including systems and marketing. Franchisees can enjoy a sustainable and profitable return on their investment.

19 19

A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Becoming a Versatile franchisee is your chance to own your own business without the challenges of going it alone.

16 16 35 35

Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided. Exciting opportunity for passionate people with an eye for detail in a growing beauty treatment brand. We provide customised permanent makeup services for clients wanting to enhance their natural features including eyebrows, eyeliner and lips. Previous beauty experience essential. Current permanent makeup education not essential. Warmup has become the heating product of choice for the majority of property and construction professionals. We are currently looking for hardworking and dedicated people around New Zealand.

120+ 1200+

5 5

4 4 15 30 31 31



number in NZ, globally


investment from

Franchise and Business Opportunities page number


get more information

M 021 595 582 P 0-9-271 1025 Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz W subway.co.nz/about-us/own-a-franchise P 0061 4 0105 5437 P 0-9-478 9824 P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz P 0-9-522 5100 P 0800 4647 8737 Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au P 0061 3 8727 5000 P 0-9-261 0871 M 027 4432 897 Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz P 0-9-475 9634 P 0-7-839 6209 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz David Bernard P 0-9 973 4821 M 021 331 243 E david@ccbs.co.nz W thecoffeeguy.co.nz P 0800 287 266 P 0-9-302 7704 P 0800 210 210 David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz P 0061 3 9480 1030 Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz Sharyn Parkin P 0-9-442 4195 M 027 270 6203 E tacnz@tintacar.co.nz W tintacar.co.nz Shane Boulle P 0800 111 818 E franchise@topline.co.nz W toplineroofing.co.nz Matt Isaac P 0800 348 888 M 021 666 502 E matt.isaac@totalfitouts.co.nz W totalfitouts.co.nz Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz M 021 390 954 Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz P 0-9-391 1339 Michael Jordan P 0061 458 150 123 E sales@ubxtraining.com W ubxtraining.com P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz Ravi Lal P 0-9-921 4032 M 021 522 720 E ravi@valentines.co.nz W valentines.co.nz P 0-9-913 4185 Jaimee Ferris M 027 481 5880 E marketing@versatile.co.nz W versatile.co.nz John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz Michelle O’Byrne M 027 249 5518 E michelle@wakeupwithmakeup.co.nz W wakeupwithmakeup.co.nz P 0-9-820.3850 P 0800 101 216

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04

Home & Building


What’s Up House Inspections Wide Span Sheds

Home & Building


Home & Building


Window Treatments

Home & Building


Winner Winner

16 Food & Beverage


Home & Building

X-Clean Xpresso Delight

Business & Commercial 59 Food & Beverage


80 Food & Beverage

Zexx NZ

Food & Beverage

Zones Landscaping Specialists

50, Home & Building 99

description Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments. New Zealand’s leading pre-purchase home inspection company.


$25,000 $50,000 $35,000 $51,995


$5,000 $25,000 $50,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island. Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay. Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now. Woolgro is a unique and proven system to establish premium lawns Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background. Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits. Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. If you join the Zambrero family, you will be supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more. Producing a range of quality beverages we are offering new territories nationwide. Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.




number in NZ, globally


investment from

page number

Franchise and Business Opportunities get more information

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

6 6 3 450+ 21 21 New New

M 021 952 397

6 6 2 2 17 155 13 189 12 16 8 8


P 0-9-889 2044 P 0-3-343 1876 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W winnerwinner.co.nz/ P 0-9-570 1985 M 0274 717 337 Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com P 0800 556 022 Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz


get more information


number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz description

investment required

CrestClean Page 2

Grant McLauchlan Business & M 027 479 6415 Commercial E grant@crestclean.co.nz W crest.co.nz/business_opportunitiesnz

CrestClean Hawke’s Bay regional master franchise available now. Would suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.



Hog’s Breath Cafe

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.



Jim’s Test & Tag Page 80

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.




Scott McDaniel P 001 65 9144 1412 E internationalportals@mathnasium. com W franchise.mathnasium.com

Mathnasium is an international math-only supplemental education franchise. Established in 2002 with one Mathnasium center in Los Angeles, Mathnasium is now one of the fastest-growing franchises with over 1,000 locations worldwide. Seeking a passionate entrepreneur to grow this strongly branded unique opportunity. Extensive head office support from our specialised franchise development team.


US$ 500,000

PoolWerx Page 76

Mike Geddes Retail P 0800 888 031 M 0061 421 003 552 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Food & Beverage

Leisure & Education

V.I.P. Home Services Estelle Logan Home Services Page 73 P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

PoolWerx, the Australasian leader in swimming pool and spa after-market retail and service are seeking a NZ 250+ master licensee. We have 18 marketing areas available for sale. You will need to demonstrate your business development skills, people leadership, and be brand and sales focused. Capital required to finance acquisition of the master franchise and development of your own retail store in Auckland.


Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.



ACCOUNTANTS Baker Tilly Staples Rodway Auckland



Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, National as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island


BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.


BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.


Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington


Findex (previously Crowe Horwath) provides specialist accounting, tax and business advisory services to the New Zealand franchise industry. Your one-stop franchise specialists.


BDS Chartered Accountants




page number

Specialist Advisors get more information

Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Michelle Malcolm P 0-7-571 2467 E michelle.malcolm@findex.co.nz W findex.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz


Franchise Accountants


get more information

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.


Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.


Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.


Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz


Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.


Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W kpmgenterprise.co.nz


Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

Inspired Accountants

22, 23, 94




page number

Specialist Advisors




ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.


Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz



ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.


Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz


Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.


Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Westpac New Zealand Ltd

28, Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist 100 managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz


Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz


22, 23, 94

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.


Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Coach


Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchize Consultants (NZ)


Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Comprehensive, cost-effective franchise systems development for small to medium size businesses.


Tereza Murray P 0274 717 337 E tereza@terezamurrayconsulting.co.nz W terezamurrayfranchising.co.nz

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.


Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Tereza Murray Franchising LAWYERS Anthony Harper

Find more info franchise.co.nz

ASCO Legal


7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04





page number


Specialist Advisors get more information


A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.


Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.


Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.


Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.


P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.


Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.


Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland.


Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com

Gaze Burt


Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.


Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers


Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers


Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise businesses www.visaconnect.nz. Specialist in franchise networks and collaboration.

Taranaki Region & Wider

Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz

Graham & Co

Franchise specialists with over 25 years’ experience in system setups/management assistance, and providing advice to prospective and current franchisees.


Geoff Bilkey P 0-9-623 0388 E bilkey@grahamco.nz W grahamco.nz

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.


Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.


Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz


Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.


Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz


experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

Harris Tate


If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz


MST Lawyers



Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.


Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.


Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2019 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.


Quantum Law


Stewart Germann Law Office, Lawyers and Notary Public Turner Hopkins




page number

Specialist Advisors get more information Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz






page number

Other Services get more information

ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.


Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Advice First

HR Consultants

Advice First offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Michelle Jeans P 0-9-948 2105 E michelle.jeans@advicefirst.co.nz W advicefirst.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.


Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice


We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.


Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Training book for franchisors

Ann has spent over 30 years working with high performing teams, showing managers how to motivate their poor performers and encouraging employees to learn, unlearn and relearn. Use her book ‘My dear franchisees’ as a training tool and to assist with induction into your franchise system.


Ann Andrews M 027 246 5585 E ann@bigthinkingbusiness.co.nz W annandrews.co.nz


Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.


Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood


Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.


David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz


Email Branding

The Cumulo9 suite of email products provide franchise owners with peace of mind. The digital solutions offer full branding, tracking, security, auditability and reporting.  All company communications look professional and consistent; and with the highest levels of deliverability, business owners save time and money.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com


Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.


Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers


Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.


Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Find more info franchise.co.nz

Big Thinking Business


The award that spells confidence and trust

Need a quality sign fast? We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ. From retail to digital, to vehicle signage and everything in between.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need uniforms?

Service Provider of the Year

We supply and brand quality clothing and promotional products using embroidery, screenprinting, digital transfers and dye sublimation. Conferences, promotions, trade shows and events.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 96

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2020 Year 28 Issue 04


enableHR & HR Assured



Corporate Apparel

New Zealand’s largest uniform and promotional products business. We supply and brand quality uniforms and promotional products, including polo shirts, corporate wear, sportswear, hospitality wear, school wear, and an extensive range of corporate gifts. 14 Locations nationwide. View samples at your local showroom today.


Sarah Archibald P 0800 77 33 30 E information@embroidme.co.nz W embroidme.co.nz

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.


Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz


get more information

Franchise Association of New Zealand

70, 71

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.


Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity


Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.


Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.


Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Franchise Recruitment

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. National & We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned Worldwide franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.


James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz


Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.


Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.


Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W northshore.naiharcourts.co.nz


Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.


P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Parallel Directions

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.


Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

Perception Group


Perception Group enables you to connect with your customers and stakeholders with three separate National but interrelated brands. NZ Print is one of New Zealand’s leading commercial print companies. Persona is a personalised multi-channel marketing and communications service. Procure is an online critical assets portal.

Annaliese Theron P 0-4-801 7892 M 027 811 8285 E anneliese.t@perceptiongroup.co.nz W perceptiongroup.co.nz

Iridium Partners


Kakapo Business Sales

LINK Business Brokers


Shoppers Anon


Mystery Shopping, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.


Donna Gower P 0-9-481 0156 E dgower@shoppersanon.co.nz W shoppersanon.co.nz

Speedy Signs


Signs & Graphics

New Zealand’s largest signs and graphics company using the latest technology and highest quality products. We consult, design, manufacture and install - your complete signage solution! From retail to digital, to vehicle signage and everything in between. 25 locations nationwide. Visit your local showroom today.


Sarah Archibald P 0800 77 33 39 E info@speedysigns.co.nz W speedysigns.co.nz

The Mediator


Mediating all types of disputes between franchisors and franchisees or between franchisees.


Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre


Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

My dear franchisees... 27 March 2020

A heartfelt little book written in NZ to help your franchisees understand: • They’ve bought a business, not a job • What they can do with your system; what they can’t and why • You’re not their Mum, their Dad or their banker • You are absolutely NOT their enemy Second edition just published. One UK company now uses this book as an induction and training tool for all new franchisees. To order, email ann@bigthinkingbusiness.co.nz Just $25. Special price for bulk purchases.

Find more info franchise.co.nz



page number


Other Services

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz


Opportunity: Leisure & Education

CREATING NEW FUTURES Scratchpad Technology Learning Centres help kids learn technical and life skills


hen Kirsty Gainfort was at school, the only computer skills taught were touch typing and how to use Microsoft Word. Now, she’s looking forward to her toddler being old enough to learn how to build, create and use technology as an outlet for his imagination. ‘If I’d had access to something like Scratchpad when I was young, I might have found my passion much earlier,’ she says.

Kirsty Gainfort

Scratchpad Technology Learning Centres was founded by Vijesh Nangia in 2015 as a place for children to learn coding, robotics and 3D printing while developing life skills in collaboration, problem solving and creative thinking. Now in its third year as a franchise, Scratchpad has five centres up and running, with plans to continue its national expansion. Vijesh says, ‘Through our online courses we have students in all corners of the country, and we can see where there is demand. Scratchpad is growing and it’s an exciting time to become part of it.’

different options there are,’ Kirsty says. ‘Our learners can try a little bit of everything, dive in deeper when they find their passion, and we can create a course to suit.’

Changing direction The series of events that led Kirsty to becoming part-owner of the Albany franchise was triggered when she bought a kit to build a speaker and discovered that she loved electronics. ‘I’d been working in events and PR, so I followed my new passion and went back to do a computer and electrical engineering degree.’ Studying while pregnant, Kirsty’s part-time cleaning job saw her meet Lynette, who was just about to open Scratchpad Botany. ‘I was cleaning her shower and she pretty much offered me a job on the spot,’ Kirsty laughs. ‘I worked there part-time until my son turned one, then accepted the manager role before buying into Scratchpad Albany in April 2019. ‘Having been here since the beginning, I was already very personally invested in it. Making a financial investment too was a big commitment, but I understood the business well, had seen the level of support coming from the franchisor and had confidence in the model. Building a business isn’t some fairy-tale way to make lots of money straight away – it’s hard work and that’s what makes it rewarding – but with a good franchise system to follow, you’re less likely to make costly mistakes.’

Creative expression The Scratchpad philosophy is to teach the next generation to use technology as a tool to create, not just consume. The company runs after-school, weekend and holiday programmes for kids of all ages in dedicated premises, as well as online, at-home and even parent-andchild learning. All programmes are able to be tailored to the learner’s interests over time, so they never run out of things to do. ‘I love how many


Walking the talk, the Scratchpad team is full of innovators who are always thinking ahead and asking what’s next. ‘Usually the franchisor’s team of experts creates our programmes, but if I have an idea they let me run with it and see where it goes.’ Through this, Kirsty has had the chance to develop a robotics course for a nearby school. ‘They gave me a brief, told me the budget and key elements they wanted covered, and gave me the licence to create. The kids don’t get to have all the fun!’

Developing new talent Kirsty says the most rewarding part of her business is working with kids as they grow and develop their abilities. ‘There’s such a wide range of students, but a lot of them are the kind of kids that were never interested in sports, who have found their place here and learned to develop team skills with other like-minded friends, which is pretty special. I especially love helping teenage girls to find what they love and guiding them into traditionally male-dominated career fields.’ Kirsty grew up with a self-employed parent and wants to give her son the same. ‘Mum could always make it to my activities and concerts, and had the power to choose her hours around family time. I’m still managing the centre and working full-time now, but as the business owner I will be able to step back when the time is right and still have that long-term financial security. I’m lucky to be able to do what I love every day and I’m definitely looking at the idea of a second centre.’

Profitable model Vijesh, who is a director in a leading IT consultancy and a parent himself, says, ‘Scratchpad offers a profitable business model developed by one of the country’s top franchise consultancies. A new franchise can be established for around $120,000 +gst and as well as full training there’s support with everything from finding the right site and recruiting tutors to managing payroll, online accounting, suppliers and marketing. ‘You don’t have to be a tech wiz - it’s as much about innovation, learning and helping the kids develop life skills as it is about the robots. If you enjoy working in an innovative, exciting industry, are comfortable with technology and like working with kids, Scratchpad could be the business for you.’ Franchise New Zealand

Advertiser Info

Scratchpad www.scratchpad.co.nz Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

Summer 2020

Year 28 Issue 04

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

Profile for Franchise New Zealand

Franchise New Zealand - Year 28 Issue 04 – Summer 2020  

This issue has full coverage of the 25th annual Westpac New Zealand Franchise Awards with comments from the judges on what made the top perf...

Franchise New Zealand - Year 28 Issue 04 – Summer 2020  

This issue has full coverage of the 25th annual Westpac New Zealand Franchise Awards with comments from the judges on what made the top perf...

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