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BUY YOUR OWN BUSINESS

Spring 2019

franchise.co.nz

Year 28 Issue 03 $8.95

trends in food franchising PLUS buying a food business | turning a profit | multi-unit ownership endorsed by

Westpac Directory of Franchising Over 275 different franchises


Franchising | Property | Intellectual Property | Employment | Commercial & Contract

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28/08/19 9:40 AM


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TM

I never cease to be amazed by the variety of what franchising has to offer. In this magazine, there are profiles of businesses offering fork lift training, flat pack assembly, home renovation and laundromats. If you like working with children, there’s childcare, exercise classes, relief teacher supply and computer education. You can restore car paintwork, change landscapes, protect glass, clean homes and offices, or manage the maintenance of high-end boats. There are app-based businesses in two whole new areas (Dynamic ECE Relievers and BoatSmart HQ), and a drone-based inspection opportunity. You could go into gyms, property inspection or property management, while IWG offers the opportunity to set up flexible workspaces for everyone from small start-ups to Fortune 500 companies. All this even before you get to the category most people think of first when you mention franchising – food and beverage. There’s plenty of those opportunities in this issue, too: drink retail and distribution; family restaurants; coffee vending; full-service cafés; fast casual diners; trendy hang-outs and more. It’s a sector where nothing stays still, as we explain in our cover story on page 6. Customer tastes are changing, environmental concerns are increasing and social media will pounce if you get it wrong – but choose a franchise with the right concept and the right support, and it can be very rewarding indeed.

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We’ve also asked various experts to contribute their own take on the hospitality business. Dean Madsen of Westpac talks about funding a food franchise in these changing times (page 22). Experienced franchisor Donna Ferrall reveals what newcomers need to know about operating a food business (page 32). Greg Nathan explains how franchisees can develop multi-unit businesses (page 44) and there’s a cautionary example of why franchisees must stay on top of employment issues (page 66). Finally Philip Morrison gives an accountant’s perspective on making a financial success of a food business (page 94). And whether you’re interested in drinks or drones, burgers or boats, chicken or children, there’s also plenty of advice for business buyers in general. Find even more on our website –see page 62.

Simon Lord Publisher

Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at franchise.co.nz

PUTTING PEOPLE in BUSINESS

Exciting new franchise options available throughout New Zealand

0800 2GET HIGH

franchises@accessman.co.nz

www.accessman.co.nz

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan


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Trends In Food Franchising

What do changing tastes in food and beverage franchising mean for business buyers?

Tips For 44 12 Multi-Unit Excellence

94

Greg Nathan explains how to tap into the power of multi-unit franchising as a growth strategy

Who Ate All The Profits?

Philip Morrison on making a food business a financial success

Spring 2019 Year 28 Issue 03

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Owner Owner Winner Winner is a modern franchise concept focused on chicken 11 Eat Live Love Italian-Style La Porchetta franchisees prove good food is always in demand 13 Spicing It Up Mexico, one of NZ’s bestknown restaurant brands, is now franchising 14 Valentines Days Rebirth brings success to buffet restaurant Valentines 15 Opportunities From The Workplace Revolution IWG offers high returns to franchisee investors in world-leading workplaces 16 Updates Some recent news stories in brief from our website at www.franchise.co.nz 19 ECE Teachers’ New Trick Dynamic ECE Relievers combine local knowledge with innovative app 21 Hit The Ground Running Kiwi Beverages franchisees are off to a flying start 22 Funding For Food Dean Madsen from Westpac provides insights into trends to consider 25 Starting Young Scratchpad Technology Learning Centres teach young people vital skills

27 Plain Sailing BoatSmart HQ’s franchisees help make boat ownership a joy, not a chore 28 Why Use An Accountant? Reasons not to cut corners when buying a franchise 29 Cheers! Liquorland wants high-energy retailers to own their own stores 31 Which Comes First? Franchize Consultants caution new franchisors not to put the cart before the horse 32 Bite Off Only What You Can Chew Donna Ferrall reveals what newcomers need to know about operating a food business 34 Take Pride, Make Money New technology helps Touch Up Guys franchisees earn more 35 Business From A Box Kitset Assembly Services proves to be the total package for new franchisee 37 No Cash But Loads Of Money New laundromat owner finds Speed Queen offers a near-perfect investment 38 Sharing Experience FANZ reports on a great conference, regional events and the Franchise Awards 41 Clearly Superior Diamond Fusion is an opportunity with a sparkling future

43 Making Real Money New V.I.P. franchisee reaps the rewards of owning her own business 47 The Business Of Fun Just Kidz franchisees nurture children, build businesses 48 Leading The Way Oncore’s repair & maintenance management franchise is starting a revolution 53 Time To Quit Your Job? 9 good reasons to start your own business – and 5 good reasons not to 55 Freedom Of Choice Freedom Companion Driving has special offer for new franchisees 57 Strong Bones Strong Business Anchor Milk husband-andwife business grows into multi-million dollar success 58 Developing Excellence Looking back at 25 years of the Westpac New Zealand Franchise Awards 61 Hot Property Maintain To Profit offers a high yield opportunity for managers with sales ability 62 Find Out About Franchising Free advice online for franchise buyers 63 Fresh Strokes Paramount Services helped ex-painter into a profitable change of career

65 Safe And Sound ASWEFA franchisees provide workplace training to keep operators safe 66 Labour Inspectorate To Target Subway Franchisees How can other franchisors prevent similar problems? 69 Always On Point Collaboration and change keep Columbus Coffee franchises ahead 71 Full Of Beans Jumping Beans is the perfect business if you enjoy working with kids 72 Making It Easier Why being part of a franchise reduces small business stress 75 Happy Ending Kitchen experience leads couple to new Dream Doors business 77 Funky Japanese Brand Ready To Grow Hachi Hachi is a strong concept with a proven track record 78 7 Things Your Lawyer Should Tell You What to find out before you buy a franchise 80 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

90 Specialist Advisors

Contact

Submissions

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

92 Consultants and Others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

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www.istockphoto.com/andresr

80 Franchise Opportunities


TASTY Food and franchising go together like fish and chips, but the market’s changing faster than ever.

Simon Lord looks at some of the latest trends that you should consider if you’re thinking of buying a franchise

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arlier this year, Hell put a plant-based topping on its newly-launched Burger Pizza without telling customers. It caused a massive stir – but not because people didn’t like it. In fact, very few people even noticed, with just one person querying what the product was from the 3,000 pizzas sold, but once news got out there were claims of misrepresentation and concerns that the company could have exposed unknowing customers to allergens such as legumes. While many dismissed the controversy as a typical edgy stunt from Hell, the company itself claimed, ‘We care about the planet and want to start a conversation and raise awareness about sustainable food choices.’ It also pointed out that it had already sold over 35,000 vegan pizzas in the first half of this year. This one promotion highlighted a number of trends in the food and beverage sector.

latest tren Where’s the beef?

This classic line from a 1980s Wendy’s advert is increasingly being answered with ‘Nowhere’. Hell is just one of several New Zealand franchises to have trialled alternative proteins, with the latest being BurgerFuel’s Chook Free non-chicken burgers. Australian chain Grill’d took all meat products off its menu for a day earlier this year to draw attention to its meat-free offerings, while the all-vegetable Lord of the Fries chain has a relatively high profile if only a few outlets in New Zealand. With the number of vegetarians and vegans growing fast, it’s an area all food franchises need to be keeping an eye on. ‘The truth is that one vegan in a group makes the decision where that whole group eats,’ Sara Pantaleo, the CEO of La Porchetta, told the National Franchise Conference in Rotorua. ‘We introduced a vegan offer last December and while it’s under 1 percent of our food sales, the social media response has been immense.’

Looks are everything

Ah yes, social media. With home delivery having become more common across all food types now (see below), there’s increasing pressure on restaurants to make dining out a special occasion, not just ‘food as fuel’. This impacts upon everything from ambience and music to service and presentation, with the food having to be Instagrammable and the whole experience shareable on social media. It also requires a greater level of engagement with customers, making staff more important than ever. All these factors should work in favour of franchises, where having an owner/operator on the spot can make all the difference; however, as Donna Ferrall explains in her article on page 32, it does mean that franchisees need to be prepared to invest in good people and good training to make the most of their local opportunity. They also need to pay them properly and understand their obligations as employers (page 66).

Changing fast: old favourites and new flavours, home delivery and the dining out experience

www.istock

photo.com/

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andresr, lcv a2, izusek

Franchise New Zealand

Spring 2019

Year 28 Issue 03


ends in food franchising Think global, act local

Being local is another important factor in franchise success – not just in terms of a franchisee’s connection with their local community, but in the closeness of the produce they use, too. Food miles – the distance food travels to reach consumers’ plates – are increasingly becoming an issue for consumers, which is one reason why McDonald’s has always emphasised the home-grown origins of many of its ingredients. Many of the café franchises allow for local and seasonal specialities on top of their core menu products, and promote new menus on a regular basis with strong campaigns via social media and loyalty programmes. This keeps both product and customer appeal fresh. This trend also opens up new opportunities for new franchises such as Kiwi Beverages, which are bringing together local soft drink producers via a dedicated and exclusive distribution network. Franchisees report considerable interest from retailers in stocking alternatives to the usual global brands (page 20).

Watch your waste line

In the last couple of years, awareness of packaging and product wastage has reached a tipping point, with consumers not only starting to question the use of, say, plastic straws, but also to accept and even demand action by retailers. Now that is attracting the interest of legislators – many types of single-use plastic bags have already been banned, and end-of-life regulation could see further restrictions on beverage packaging and single-use plastic packaging (page 16). Rather than seeing this as a threat, some franchises will take this as an opportunity – as they have with plastic straws and re-useable cups. There’s an advantage to be gained from being seen as a leader, while social media will ensure brands which are slow to respond will be punished. It’s an area where the buying power of a franchise can have considerable value for early adopters. Food waste is another topical issue. Most franchises have developed operating systems which already minimise food waste, and the availability of benchmarking between different outlets encourages franchisees to minimise waste for the benefit of both the environment and their bottom line. However, zero waste is almost impossible to achieve, so it’s important that franchises have developed responsible ways of dealing with it. Many franchisees work with local charity groups to ensure that surplus food products are put to good use at the end of each day, while apps like Foodprint enable businesses to sell excess food at a discount. Councils and community groups may also offer composting options, handled at a local level by franchisees. Again, social responsibility and sustainability will increasingly be expected by customers. While hospitality franchises need to demonstrate to potential franchisees that they have strategies for managing all the above issues, buyers must also be aware of other key trends in food franchising. These include:

When there’s safety in numbers

While fast food outlets traditionally fare well in high streets and the suburbs, casual and themed restaurants are increasingly grouping together in hospitality precincts, with restaurants, cafés and bars side-by-side on the basis that people will go there to eat, even if they haven’t yet decided what to eat. It means that franchisees shouldn’t fear competitors opening up next door, but it does mean that they not only need the right brand; they need to be at the top of their game when it comes to product and service delivery to make the most of the extra trade (page 32).

The wolf at the door

One area of competition that is a game changer as far as all sorts of hospitality businesses are concerned is the emergence of food delivery apps such as Uber Eats. The advantage of such apps to operators is that they increase your customer base, allowing you to sell to more franchise.co.nz – PUTTING PEOPLE IN BUSINESS

people and potentially maximise return from your investment in specialist staff and equipment. In some cases, restaurants are now doing over 30 percent of their turnover via such apps. However, what they’re not doing is making 30 percent more money. In an article titled, ‘Why Uber Eats will eat you into bankruptcy’, Forbes magazine explains that Uber Eats charges a restaurant 30 percent of their listed prices for the privilege of delivering their food (rates within New Zealand seem to go up to 35 percent of the GST-inclusive price). Restaurants are not allowed to increase prices to cover Uber’s charge, so they have to pay the Uber fee from their existing margins. This can have a significant effect upon a restaurant’s profitability, and not all franchise models are suited to it.

Two is better than one

Several New Zealand franchisors are now using their knowledge, buying power and support structure to develop new brands. These include BurgerFuel Group with Winner Winner and Shake Out; Café Brands, which has added Mexico to the Columbus Coffee stable; and Bird on a Wire, owned by the team behind The Coffee Club in New Zealand. Such combinations offer potential buyers a choice of new sites and on-trend concepts while enjoying the backing of an experienced franchise team. At the same time, there are new opportunities based on established brands such as Hachi Hachi, La Porchetta, old favourite Valentines, and many more. Whichever brand you choose, you’ll need to evaluate it carefully from a financial point of view before making your decision – and want to be confident you have the skills to manage it and achieve your desired results (page 94).

An appetite for more

If franchisors can operate multiple businesses, so can franchisees. In the US, over 50 percent of franchised outlets are now owned by multi-unit franchisees and the trend is growing here, too, especially in the food & beverage sector. For franchisees, too, the opportunity can appeal – if they have the desire and ability to build a larger business with bigger returns, why not stick with the model they know and open more outlets rather than having to move into something entirely new? Starting with a single outlet and then adding one at a time allows franchisees to grow at a comfortable pace without overstretching themselves financially. However, it’s important to be aware that not all franchises are set up for multi-unit ownership, and not all franchisees are capable of running more than a couple of units. There’s more about this topic on page 44.

Chew it over

If you are looking at buying a hospitality franchise, then, there’s plenty to think about. Constantly-changing tastes, environmental concerns, employment issues and competition all present challenges, but they present opportunities, too – and by joining a franchise, you’re in a much better position to seize those opportunities than an independent operator. You’ll have a brand, menus, training, support, marketing and buying power all working for you, while someone else will be doing the research and development necessary to keep you up to date. It’s not quite success on a plate, but will allow you to concentrate on growing the business and providing a compelling experience to customers to keep them coming back again and again. It’s still hard work, which is why so many franchisors say that one of the qualities they look for first in potential franchisees is ‘passion’. But if you love food, love customer service, love building a team and can manage the big picture as well as the small details, it can be very rewarding indeed.

about the author Simon Lord is Editor of Franchise New Zealand and has worked in franchising for over 35 years, including being marketing manager of a major fast food company in the UK.

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OPPORTUNITY IS RICH with BurgerFuel, Shake Out and Winner Winner

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Visit burgerfuelgroup.com for more info


OWNER OWNER? B

BurgerFuel presents Winner Winner, a modern franchise concept specialising in the finest woodfired and crispy fried chicken

urgerFuel Group (BFG) has more opportunities than ever before for entrepreneurial New Zealanders looking to dive into business ownership. With a recent refocus on the New Zealand market, where they have operated as a successful franchisor for almost 20 years, BFG have been hard at work expanding their stable of brands. They’ve added two exciting new concepts alongside New Zealand’s cult favourite, BurgerFuel. The first is quick-service burger brand, Shake Out, which offers a fast, premium experience based around a simple menu and cashless technology. The second is the recently-acquired Winner Winner, which offers a wholesome, authentic menu of woodfired and fried chicken with a generous range of delicious salads, sides and dessert pies. With franchise opportunities now available for all three brands, BurgerFuel Group not only provides a modern, robust, supportive franchise model to franchisees, but a wealth of choice when it comes to brand fit, location, and business size.

Winner Winner, Chicken … shop?

‘Winner, Winner, chicken dinner’ is a phrase Kiwis have used for decades, but it took a team of passionate foodies working in the hospitality industry to turn it into a modern casual dining and takeaway concept. Founded in Hamilton East in 2016, the first Winner Winner store proved the success of the model and now BFG plans to appoint franchisees across New Zealand. The founders of Winner Winner wanted an easy option for healthy, fast, fresh dinners after work that was inclusive to all food preferences and didn’t scrimp on good vibes,’ explains Hemi Parbhu, Franchising Manager for BFG. ‘When they couldn’t find it, they crafted it themselves. The generous menu of wholesome, comfort food came together naturally and was complemented by an all-day eatery where everyone was welcome.’ Winner Winner specialises in the finest woodfired and crispy fried chicken using only natural, free-range and nutritious ingredients. There are daily salads, indulgent classics, vegan and vegetarian options, and sides include such creative suggestions as kimchi fries, turmeric and ginger bone broth, vegan fried shrooms and a twist on mac’n’cheese. No meal is complete without a slice of franchise.co.nz – PUTTING PEOPLE IN BUSINESS

their famous Pinky Pie, either. All this is served up in a warm, welcoming atmosphere that’s as passionate and down-to-earth as the food. ‘Winner Winner has an uncompromising passion for the community in which it lives, sourcing high-quality ingredients from local suppliers and giving back to the community with friendly service and local initiatives,’ says Hemi. ‘As a result, it has a local cult following and a reputation for always providing an authentic experience. That’s what we want franchisees to take around the country.’

The opportunity… So, what’s in it for you?

‘Winner Winner is growing, and this means we’re looking for like-minded people who value great food, great experiences, and great people to join the family,’ says Hemi. ‘It means you can step straight into business ownership with Winner Winner and BurgerFuel Group. Owning your own chicken shop will allow you to be your own boss – without all the scary start-up stuff. BurgerFuel Group have done the hard work that comes with building a brand and a concept; we’re proud of the awesome reputation we’ve gained and now it’s time to share this with others. ‘As a Winner Winner franchisee, you’ll become part of a group with over 20 years’ experience. Alongside BFG’s proven systems, you’ll benefit from spot-on marketing, brand recognition, contemporary store design, a robust operational structure, world-class training systems and supply chain support – win-win! You’ll get the tools you need to build, operate and grow a successful business while having a bit of fun along the way.’

Location location

Winner Winner is keen to spread its wings initially in the Waikato, Bay of Plenty, Manawatu-Whanganui and Taranaki regions, so if you’re a part of these communities, Hemi wants to hear from you. ‘But if you’re based outside these regions we’d still love to hear from you,’ she invites. ‘It’s a matter of right person, right place, right time. So advertiser info if you’re picking up what we’re putting down, and Winner Winner you’re ready to step into www.winnerwinner.co.nz/franchise the financial and lifestyle Contact benefits of business Hemi Parbhu ownership, then get in M 027 239 7936 touch - we’re open to all hemi.parbhu@burgerfuel.com opportunities.’

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Opportunity: Food & Beverage

Italian style

W

hen customers come from all over the country and make a point of visiting you whenever they’re in Auckland, you know you must be doing something right. That’s been the experience of Sean and Debbie Keys, who own two thriving La Porchetta restaurants in Parnell and Henderson. ‘We have regular customers from Wellington and other cities who tell us they’d love to see La Porchetta open there. This franchise has so much to offer.’ La Porchetta is a modern Italian casual dining restaurant renowned for its tasty pizza, pasta and traditional dishes made from high quality ingredients. Founded in Melbourne in 1985, there are now 46 restaurants throughout Australia and New Zealand. ‘In traditional Italian families, some of life’s happiest moments take place around the table,’ explains CEO Sara Pantaleo. ‘At La Porchetta we strive to recreate this wonderful atmosphere between our families and friends at every meal. It’s not just about the food; it’s the experience that keeps customers coming back.’

La Porchetta proves good food is always in demand Sara Pantaleo (centre) with Sean and Debbie Keys

have done a wonderful job and we are now preparing to grow the brand here, so we’re looking for passionate and determined individuals with a strong work ethic to join our family,’ says Sara Pantaleo. ‘Investment levels vary according to location and fit-out requirements. ‘We have over 30 years of franchise experience, so if you want to join us we can teach you everything you need to know about running a successful La Porchetta restaurant. You’ll get training in all our processes and menus, full support both on opening and on an ongoing advertiser info basis and, of course, the proven La Porchetta brand and systems La Porchetta to help you succeed. ‘Call us today – this is a proven brand with huge potential in great locations all around New Zealand.’

www.laporchetta.co.nz Contact Brendan Flanagan P 0061 3 9460 6700 franchising@laporchetta.com

La Porchetta has also been fast to respond to changing trends, with home delivery and collection providing three income streams to maximise the potential of each market and the return on each franchisee’s investment. Debbie says that keeping up with the trends is vital. ‘Hospitality is such a fickle industry; you can go from flavour of the month to the complete opposite so fast. Having a great franchise to help you spot what’s coming and react quickly makes all the difference.’

The best thing we’ve ever done

Sean and Debbie know what they’re talking about. They’ve been in the business since 2008, when they put their house on the line to purchase La Porchetta in Parnell. ‘It’s probably the best thing we’ve ever done, and 11 years on that restaurant is run by our daughter Tammara and is highly successful. In 2013, we became owners of the Henderson outlet, too, which has a much bigger floor area,’ explains Debbie. Joining La Porchetta was an informed decision. With a background in baking and hospital care, Sean had always fancied owning a café or restaurant. Debbie, however, knew the pitfalls, having been working in the business since she was 16. After doing an accounting course she moved into restaurant management, and when she started working with La Porchetta one thing stood out. ‘The finances were far more steady than other restaurants, and the franchise offered a stability that you don’t get with stand-alone businesses, so we were comfortable that it was a good proposition – and so it was. ‘That’s not to say you don’t have to work hard to make the most of the opportunity – this is a full-time, seven-day commitment, not a lifestyle business, but if you love hospitality then La Porchetta will help you create a successful and sustainable business. ‘The great strength of this franchise from our perspective is that the franchisor is very responsive,’ Debbie continues. ‘We can pick up the phone at any point and speak to the CEO, we have a franchise advisory council that is always listened to, and there’s a flat fee rather than a percentage so the more we sell, the more we make.’

Join The Market Leaders In Modern Italian Casual Dining - The largest Italian restaurant chain in Australia and New Zealand - A flat fee structure that assists you to grow as your business grows - A team of like-minded individuals who share similar ambitions and goals - A nationally renowned brand

Opportunities Now Available For enquiries: laporchetta.com/franchising Email: franchising@laporchetta.com Phone: +61 3 9460 6700

Opportunities all over NZ

There are currently four La Porchetta restaurants in New Zealand – two in Auckland and one each in Dunedin and Christchurch. ‘Sean and Debbie franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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ith Co m e r u n w gs! th e b ig do PETS IN THE CITY OFFER LUXURY DOGGIE DAYCARE AND PET HOTEL FACILITIES We are expanding and seeking owner operator partners to be part of a unique franchise opportunity. We have a number of opportunities for new franchisees to purchase either an existing, profitable Doggie Daycare / Pet Hotel, or open a new ‘turn key’ store in one of the new locations we have earmarked for expansion. If you truly love animals and think you’ve got what it takes to operate your own Pets In The City Doggie Daycare or Doggie Daycare & Pet Hotel contact us now for more information. Contact Greg on 021 508 807 or greg.m@petsinthecity.co.nz.

www.petsinthecity.co.nz 12

Franchise New Zealand

Spring 2019

Year 28 Issue 03


spicing it up One of NZ’s best-known restaurant brands is now franchising

G

oing for a meal at Mexico the restaurant immediately transports you to Mexico – the country. First opened in 2012, the group rapidly attracted attention with its bright, vibrant restaurants and stunning food, and it’s still a stand-out in the market. ‘Mexico’s unique and original concept offered a new style of dining in Auckland when we first opened,’ says Sarah Page, the brand’s Marketing Manager. ‘It’s made us a market leader not just in the huge Mexican food category but in the hospitality industry as a whole. We are obsessed with offering the best Mexican-inspired street food while giving our customers an excellent experience.’ Mexico already has 12 restaurants around the country, from Silverdale to Christchurch and the Auckland International Airport. Now, for the first time ever, it’s offering franchisees the chance to take the brand into new locations nationwide. Having recently become part of the Café Brands group, it has a significant advantage – a sister company is multiple award-winning Columbus Coffee, so franchisees can look forward to highly professional levels of support and considerable buying power.

A vibe to remember

‘Mexico has a large following and loyal customer base,’ says Sarah. ‘Each one of our restaurants is unique, with stunning handcrafted artwork and murals helping to create an immersive atmosphere that keeps customers coming back.  Sarah has been with the brand for a long time and is part of a team of extremely passionate hospitality professionals who are dedicated to Mexico and hospitality. ‘We are all really excited that, with Café Brands now at the helm, we can introduce new customers in different regions to the Mexico experience.’

Leading the way

‘The fast casual dining market is growing very, very quickly,’ says Graeme Tait, Managing Director for Café Brands. ‘It’s being led by the growth in dining precincts which we see popping up all round the country, and the brand that has really spearheaded this category is Mexico. It’s a dining experience with that extra “wow” factor. The service is engaging and deep, and the food and drinks are amazing. ‘When Café Brands was looking for a new brand to add to our stable, there were three main franchise.co.nz – PUTTING PEOPLE IN BUSINESS

criteria it had to meet. First, it had to have a recognisable brand profile, distinct and unique from other hospitality brands. With over 85,000 followers on social media, customers were clearly very engaged with Mexico. The second was that it had to have grown successfully from the original concept to a network of venues – and Mexico had proved that it can operate as successfully in Hamilton, Wellington and Christchurch as it can in Auckland. And the third was that it must have well-defined and documented business systems. Mexico met all three criteria so we were confident to invest in the brand and grow it. ‘We opened the first Columbus Coffee back in 1995 and there are now over 70 outlets throughout New Zealand. Mexico is very similar in that it was first into the market and has an excellent reputation,’ says Graeme. ‘From our experience we believe there is room for 20 such restaurants in the country, and we welcome expressions of interest from people with the right commitment and enthusiasm to take this well-proven concept into new markets.’

Banking on experience

Nick McCaw was one of the original founders of Mexico and has spent years developing the brand’s solid business model. ‘We have a diverse menu with small, large and shared plates to suit all customers’ preferences. Mexico delivers equally well for family groups, date nights, parties and corporate groups. Many of our customers come regularly – frequently once a week or more. They know they will have a great time and they know our food will always be delicious and excellent. ‘Everything at Mexico has been well priced, both from a customer and franchisee perspective. Strong profitability is built-in, enabling franchisees to operate successfully month-on-month regardless of season and cost of produce. ‘That’s important, because entering the hospitality industry can be risky,’ says Nick. ‘We have terrific systems, amazing staff and a great environment, all designed to deliver that unique experience that customers keep coming back for. We’ve spent several years developing and fine-tuning a strong brand that delivers for all parties and is ready to expand. ‘At its heart, Mexico has a strong sense of identity which simply cannot be replicated by our competition. That’s why we are looking for people to build their own business in other New Zealand cities. If you are passionate about hospitality and can see the potential for a Mexico restaurant in your area, come talk to us about sharing the Mexico experience.’

advertiser info Mexico www.mexico.net.nz Contact Angela Manihera P 0-9-215 5824 angela@mexico.nz

13


valentines

DAYS

Rebirth brings success to buffet restaurant Valentines

V

alentines was once New Zealand’s best-known family restaurant brand. In recent years, it had shrunk to just four outlets, ‘But that’s all changing rapidly,’ says Valentines compliance manager Cathie Timmins. ‘We re-opened Rotorua in November 2017 and it’s flying,’ she says with pride. ‘Two years later we opened the first new-look Valentines in many years, in Christchurch, and the feedback has been outstandingly good. Now we’re ready to grow again all round the country.’

Valentines serves old favourites with new flair

The rebirth began a few years ago when new owners Ron and Ravi Lal bought the Valentines on Auckland’s North Shore and realised that while it was an excellent concept, the franchise had failed to keep up with the times. There was little consistency between the restaurants, food offering, franchisees and the franchise system itself.

says Cathie. ‘We’ve retained the things people remember – including the variety of seafood, chocolate fountain and the ice cream machine – but updated the menu and recipes. Our model ensures there’s something for everyone, while delivering a sustainable and profitable return for franchisees.’

‘The first task was to bring back the food quality, ambience and great customer service,’ Cathie explains. ‘People used to love it – there are so many tales of childhood memories, family gatherings and birthday parties at Valentines. Clearly those are treasured experiences for Kiwis and we want to bring those days back. The success of the Rotorua re-opening convinced us we were on the right track. Even before it opened we were getting enquiries, and such has been the demand that we’ve had to increase the capacity to 200-plus seats. By creating the right combination of people, product and place, we proved that Valentines could attract the new generation, too.’

Valentines is planning to open a restaurant in every major city in New Zealand. The new-look Valentines will give customers the change that the brand needed, while at the same time bringing back the experiences and memories of the past.

Brand new

After dedicated investigation of sites and systems, and a lot of hard work, Valentines opened the new-look, state-of-the-art outlet in Christchurch in July 2019. ‘Our mantra is good food, great ambience and friendly service,’

Cathie says that new franchisees will require capital of $300,000-$400,000, depending on location. ‘Full training and support will be given, and there’s ongoing marketing to inform customers that Valentines is back. ‘We are looking for people dedicated to building a brand that will benefit us all. If you have that drive, come and talk to us.’

advertiser info Valentines www.valentines.co.nz Contact Ravi Lal P 0-9-921 4032 M 021 522 720 ravi@valentines.co.nz

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Excellent North Shore franchise business opportunity – BarberShopco, Takapuna & Milford Join New Zealand’s largest and fastest growing men’s grooming company. Two well established BARBERSHOPCO stores are offered for sale supported by excellent operating systems and exclusive retail brands. Mark Morphy 021 939 636 I mark.morphy@bayleys.co.nz Wayne Scurrah 021 500 437 I wayne.scurrah@bayleys.co.nz

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

BAYLEYS REAL ESTATE LTD, AUCKLAND CENTRAL, LICENSED UNDER THE REA ACT 2008

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

14

Franchise New Zealand

Spring 2019

Year 28 Issue 03


opportunities from the IWG offers high returns to franchisee investors in world-leading workplaces

WORKPLACE REVOLUTION

T

he days when people all commute at the same time are over. The days of big corporate offices are coming to an end. Flexible working and fourday-weeks are in, and the old nine-to-five is out. Technology, connectivity, global markets, environmental concerns and traffic jams have combined to require companies to offer workable alternatives if they are to attract and retain the best talent. ‘And that’s where IWG comes in,’ says Matthew Kenley. Matthew is Head of Franchise, Asia Pacific, for IWG, the world’s leading workspace provider. With over 3,400 fully-managed offices in 1,100 cities across 120 countries, IWG offers companies the ability to access the facilities they need, where they need them. Founded over 30 years ago, IWG started franchising its concept in local markets in 2015. There are already 19 company-operated centres around New Zealand, and IWG sees the potential for considerable growth here. ‘For anyone looking for a highlyprofitable franchise with a difference, this is a must-investigate option,’ Matthew suggests.

From start-ups to Fortune 500

IWG offers a range of workspace brands which provide solutions to match every kind of business, workstyle and price point. These cover office space, coworking, meeting rooms and business lounges, virtual office support and a range of flexible working plans. As a result, their customers include everything from start-ups and SME’s to a remarkable 90 percent of Fortune 500 companies, who are only too familiar with the cost and inflexibility of traditional offices. ‘As business cycles get shorter and shorter, most working spaces aren’t properly utilised all of the time,’ says Matthew.

‘IWG also provides all the systems and billing. Like a hotel or a gym, it’s all about occupancy, so in addition to the franchisee’s own activities, we also spend a significant amount of money to attract inquiries globally via our own marketing and broker network – we have over 500,000 app users generating 100,000 inquiries every single month. ‘The franchisee’s role is to fill and operate the space, usually with a couple of staff, and to provide the level of service that retains customers and builds the business. They bring the local knowledge of their towns and communities that enables them to understand the local market.’

High returns on cluster programme

Matthew says that IWG is looking for franchisees who are prepared to open 3-5 centres in a local cluster, utilising the appropriate brands for that demographic. A total investment of around NZ$3 million will be required over 5 years, depending on properties and landlord contributions. Some 25 percent will be required in the first year. ‘Our indicative model provides for a significant Return On Investment on maturity, and we have the numbers to back this up,’ he says. ‘We already have 19 centres in New Zealand which are operating well. ‘We are looking for people who can operate within a proven system, seize the opportunities offered and thrive in a fast-paced sales and service business. They need the financial and organisational capacity to manage multi-site operations, and the ability to communicate with business people at all levels. Full training and ongoing support is provided in every aspect of the business.’

‘Add in the capital expenditure of a refit every five years, and the accounting standards changes which require all leases to be shown on the balance sheet, and the appeal of a fully-managed workspace becomes obvious. That’s especially true in New Zealand, where most corporates have small headcounts but still need to cover the country. We supply the workspace, the support functions and a secure IT infrastructure with unrivalled support that provides access to your own business network. This makes it possible to do your job wherever you are.’

Is it for you?

Local centres, international support

Pierre Ferrandon has no doubt that New Zealand is ready. ‘People want to work closer to home, they want to be flexible, they want to be able to move around. IWG is offering a great opportunity for local franchisees to be a part of that, and to invest in the workplace revolution with the global market leader.

So how does the IWG franchise work?

‘Each workplace centre is owned by a local franchisee and operated under one of our brands,’ explains Pierre Ferrandon, IWG’s country manager for New Zealand. ‘The centre may be a stand-alone small building, a single floor of a large building, or anything in between. Our specialist team advises franchisees on fit-out, using our expertise to maximise return on every square foot while creating positive and contemporary designs. Economies of scale across our supply chain enable cost-effective fit-out with all the necessary infrastructure and IT. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘In the UK, our franchisees include career individuals who were ready to branch out and had the capital to invest in themselves. There are multibrand franchisees, property developers, real estate companies and high net worth individuals. We see the same opportunities here for anyone who has the skills and equity and is prepared to put the work in to developing their own cluster of workspaces as part of the global IWG network.’

‘Contact me today to find out more.’

advertiser info IWG https://franchise.iwgplc.com Contact Pierre Ferrandon M 021 260 1922 franchise.nz@iwgplc.com

15


news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

FASTWAY BRAND PHASED OUT One of New Zealand’s best-known home-grown franchise brands is gradually disappearing from our streets as Fastway Couriers rebrands.

In 2016, the Napier-based franchise was acquired by Aramex, a leading global provider of comprehensive logistics and transportation solutions. With a presence in 65 countries worldwide and expertise in international and domestic delivery, freight forwarding, logistics, e-business solutions and online shopping services, Aramex recognised both the potential of the Fastway system and New Zealand as a developing market. Since joining the Aramex family, the local teams and knowledge have remained, with 18 Regional Franchises spanning from Northland down to Southland and a fleet of over 250 Courier Franchisees throughout the country. However, new opportunities have also surfaced to tap into Aramex’s leading technology, systems and innovation. Fastway Couriers New Zealand CEO, Scott Jenyns, says the time was right to adopt the Aramex name with the significant rise

Franchisors more positive but challenges remain Dropping the proposed Capital Gains Tax has helped franchise confidence increase, but worries remain about costs and staffing, according to a survey. The latest Franchising Confidence Index suggests franchisors are more positive and less pessimistic about all but one area measured in the regular quarterly survey of the franchise sector, which has been conducted by Franchize Consultants for over nine years.

Franchisor outlook for general business conditions (net 10%) saw

16

in the parcel movements across the globe due to the explosion in e-commerce and new technology advancements. ‘We are retaining our unique franchise business model but are gaining a global mind-set with access to new innovations, new technologies and new shipping destinations. This is a major step forward for our local franchise operators but also for many New Zealand businesses that either export products to the world or import to New Zealand. We believe this name change will also better align New Zealand with the Aramex international business strategy and extend the New Zealand service offering to the movement of envelope-sized parcels to large shipping containers.’ The familiar Fastway blue and red vans are being replaced with red and white as the company rebrands to Aramex New Zealand. Fastway Couriers was founded by Bill McGowan in Hawkes Bay in 1983 and has twice been named New Zealand Franchise System of the Year (see page 58). a lift from net negative 15% in April to be positive for the first time since January 2018. The July Index showed that sentiment improved over the majority of the areas surveyed, particularly general business conditions, franchisee sales levels, franchisee profit and franchisor growth prospects. However, sentiment still remained challenging (albeit less negative in outlook) across a number of other areas, including access to financing, the availability of suitable locations and franchisee operating costs. After hitting an all-time low in April, franchisor sentiment towards access to suitable staff has eased slightly to net negative 37%. However, this still remains a key area of concern.

Rubbish regulation could pack a punch New Zealand has one of the highest rates of household waste production per capita in the OECD. While many franchises have been taking action in this area for some time, with paper straws, re-useable coffee cups and non-plastic products being widely adopted and promoted, a proposal from the Ministry for the Environment (MFE) could pose new challenges for retail and hospitality businesses by making them responsible for beverage and single-use packaging. To date, New Zealand has had a voluntary approach to product stewardship, where producers, brand owners, importers, retailers and consumers accept responsibility for reducing a product’s environmental impact. The Government’s 2019 Wellbeing Budget includes funds to develop mandatory product stewardship schemes for tyres, lithium batteries and refrigerants. Now the MFE is proposing to make producers responsible for other specified problematic products at the end of life, including beverage packaging and single-use plastic packaging. The aim is to ensure the costs of proper waste management are paid by producers and

consumers, not communities and the environment. Trade association Retail NZ has commented, ‘The implementation of mandatory product stewardship will add further red-tape and cost to businesses. Of course, you can pass the added costs of stewardship onto your customers, but this may not be sustainable. The proposal also has the potential to further complicate arrangements between retailers and manufacturers. We believe that considerable foresight is needed to ensure a balance between being eco-friendly and business-healthy, is achieved.’

FALLING INTEREST RATES TO SHORE UP GROWTH

While storm clouds have gathered over the global economy, and New Zealand is getting caught in the downdraught, Westpac Chief Economist Dominick Stephens thinks the Reserve Bank’s actions will prove effective for now. Writing in the latest Westpac Quarterly Economic Overview, he says, ‘The Reserve Bank is riding to the rescue. Mortgage rates have tumbled, and if further stimulus is required the Reserve Bank has options. ‘We expect falling interest rates will spur asset prices, including an acceleration in house price inflation from around 1 percent now to 7 percent next year. Combined with expanding government spending, that will shore up GDP growth.’ The Overview forecasts GDP growth of 2.3 percent in 2020, rising to 2.8 percent in 2021. One aspect of particular concern to franchisors and franchisees is access to suitable staff, with unemployment rates down to under 4 percent. However, the Overview expects this to rise to 4.2 percent by the end of the year, and while population growth is continuing to slow it remains positive for now. Longer term though, unemployment is forecast to drop further by 2022. Another area that impacts considerably upon franchisees is interest rates. Although the Official Cash Rate is already at a record low, Westpac suggests there is more to come. Low interest rates are attractive to those buying and funding businesses, making funding more affordable and promising faster repayment of debt. However, purchasers need to be aware that rates will rise again one day and allow for that in their calculations (see page 22). Franchise New Zealand

Spring 2019

Year 28 Issue 03


Law Team NZ’s

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www.twitter.com/FranchiseNZ

WORLD’S TOP FAST FOOD BRANDS VALUED

A recent study of global brand values shows that technologybased companies dominate the business world. However, among the online retailers and digital services, there’s one familiar name among the top ten –and it’s a franchise. The top 10 fast food brands ranked by worldwide brand value (US$), according to the 2019 BrandZ Top 100 Most Valuable Global Brands, are: McDonald’s Starbucks KFC Subway Domino’s Pizza Hut Burger King Tim Horton’s Chipotle Taco Bell

$130.4 billion $45.9 billion $17.2 billion $17.1 billion $9.6 billion $7.6 billion $7.1 billion $6.7 billion $6.2 billion $6.2 billion

The fast food names probably come as no surprise – they are all franchised, at least on a

national or regional level – but the fact that McDonald’s comes so far ahead of the others is remarkable. Subway actually has more outlets globally (around 43,000 compared to McDonald’s 37,500 or so) but is worth oneseventh of the Golden Arches. It’s worth noting that of the top 10, the first 7 are already in New Zealand and the 10th ­– Taco Bell ­– is due here later this year, with master licensee Restaurant Brands looking to open 60 stores in New Zealand and Australia in the next 5 years.

Khushbu Sundarji

The replica is designed to be installed on top of restaurants world-wide to draw attention to the plight of bees, and the plan seems to be working with massive online coverage. Bees are critical to the world’s food supply but are facing a global decline. It’s said that every third bite of food in the human diet relies

in brief • Legislation currently pending in the Californian state legislature could significantly affect the future of franchising in that state. In its present form, Assembly Bill 5 (AB5) considers franchisees as employees of big, out-of-state franchise brands rather than local small business owners. The US-based International Franchise Association says, ‘AB5 would lead independent franchise owners to cede control of their businesses to their parent brands, effectively turning locally-owned and operated franchise businesses into part of a larger corporate entity.’ • The Employment Relations Authority (ERA) has ordered a business that operated liquor stores and a dairy in Auckland, to pay $100,000 in penalties and over $96,000 in minimum wage and holiday

SGL SGL

The ranking combines market data from Bloomberg with extensive consumer insights from over 3.7 million consumers around the world, covering more than 166,000 different brands in over 50 markets.

McDONALD’S HONEY TRAP CREATES A BUZZ McDonald’s Sweden has created the ‘world’s smallest restaurant’ – a replica drive-thru that’s a fullyfunctioning beehive.

Award Winning Franchise Law Stewart Andrew Germann Skinner Team

upon bees – industrial agriculture, parasites and climate change are the main drivers of the decline.

Khushbu Sundarji

Stewart Germann

Andrew Skinner

STEWART GERMANN LAW OFFICE

•Specialist franchise skills

How many McDonald’s are sited near suitable sources of pollen for bees remains to be seen – and wait for the first lawsuits from stung customers who blame the brand.

STEWART GERMANN LAW OFFICE

•Experienced business lawyers

•Specialist franchise skills

•Experienced business lawyers •NZ and international reputation

pay arrears to seven migrant workers. The investigation related to seven retail assistants working in Lifeline Dairy, Grafton Liquor Spot and Bottle-O in Parakai.  • Kiwi company Zones, the bespoke design-and-build landscaping franchise, has appointed its first North American franchisee in Pensacola, Florida. Zones is based on the same model as sister franchise Refresh Renovations, which is already operating in the USA.

•NZ and international reputation

•A proven track record track record •A proven

•Outstanding references

•Outstanding references

• A Hell Pizza stunt which saw the company add plant-based product instead of meat patties to its pizza toppings without telling customers may have backfired. Hell says it wanted to introduce customers to alternative proteins in an unexpected way, but it has been suggested that Hell could be in breach of both the Food Act and the Fair Trading Act. The Commerce Commission has launched an investigation.

09 308 9925 www.germann.co.nz 17

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Opportunity: Leisure & Education

ECE TEACHERS’

new trick

Dynamic ECE Relievers combine local knowledge with innovative app

F

inding quality relief teachers is one of the biggest challenges for early childhood centres. New Zealand’s ongoing shortage of qualified teachers means managers spend more time recruiting, giving them less time with children and parents. Tauranga mums Keri Alberts and Penny Tkaczuk saw a gap in the market for a user-friendly, reliable service to lighten the load, and Dynamic ECE Relievers was born. Now, with already-established areas in Northland and the Waikato, they’re looking for people to take the in-demand service to other parts of the country. ‘We have both worked in ECE centres and know only too well how hard it can be to find good teachers at short notice,’ says Penny. ‘The fit is about personality and values as much as experience or qualifications.’

Dynamic ECE Relievers franchisees help match teachers with centres ‘With a step-by-step operations manual and on-site training tailored to fit your experience, you can follow your passion. New locations are available from $20,000 +gst; in return, you can build a very rewarding and profitable business that you can run around your family’s needs.’ Each with two children of their own, Keri and Penny are big advocates of work-life balance. ‘Not only do you have the flexibility of working from home; you can take charge of your own time. When you love what you do, it doesn’t feel like going to work every day.’ ‘Childcare is a high growth industry and there will always be a need for experienced relievers to cover the shortfall,’ Penny concludes. ‘If you want a business of your own helping ECE centres get quality teachers who fill the gap, give me a call.’

advertiser info Dynamic ECE Relievers www.dynamicecerelievers.co.nz Contact Penny Tkaczuk M 021 409 676 info@dynamicecerelievers.co.nz

Tinder for teachers

The Dynamic duo combined Keri’s strength in people and relationships with Penny’s interest in policy, procedures and legislation to produce a highly-effective business model with the help of their purpose-built app called Jitbug. ‘Traditional agencies assign teachers at random – it’s outdated, and there’s a better way,’ Penny explains. ‘Our app allows centres and relievers to each have their own profiles where they can share philosophies, photos and other information to find the best match.’ Keri laughs, ‘Someone said it was like Tinder for teachers! But seriously, there’s a franchisee sitting behind the app who has visited the centres, personally recruited the relievers, and is just a phone call away if you need help. The app sells itself because it’s so user-friendly, but the human element makes all the difference.’

We need you

Dynamic ECE Relievers soon found itself popular. ‘Teachers talk,’ Keri points out. ‘A lot of our relievers have approached us for an interview after working alongside other staff already in the network, and hearing how easy it is compared to more traditional ways. ‘We’ve also had ECE centres in other parts of the country calling to say, “We need you.” The reason we’re so successful is that we really get to know our clients and their centres. There has to be someone on the ground to make those connections, so franchising is the obvious answer. That way, we can help more early childhood centres and teachers without sacrificing the thing that sets us apart – relationships.’

Family-friendly opportunity

Dynamic ECE Relievers is working from the top of the country down, with Northland, Western Bay of Plenty and Waikato already established. With a focus on regional expansion, current franchise opportunities include Hawkes Bay, Manawatu and the Bay of Plenty (excluding Western BOP). ‘As a franchisee, you’ll be the one out there getting to know the clients and interviewing teachers. You don’t need to be a registered teacher, but it’s important for you to have worked in an early childhood setting so you understand what makes an exceptional reliever,’ Keri says. ‘We can teach you the rest. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

19


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Cheers!

Here’s to running your own local franchise beverage company.

There’s never been a better time to own a beverage business! With the New Zealand non-alcoholic 1 drinks industry valued at around 1 billion NZ$ and growing 3-4% year on year, this is a great opportunity to join us and build a profitable, valuable business in your district. Join KIWI Beverage Company and become a successful franchisee, selling and distributing our range of New Zealand owned and made beverage products to the route trade. Behind you all the way

We have all the production equipment, all you need is a small warehouse in your area, some racking, a small electric forklift, a compact car and a delivery van. And of course, the desire to work hard to build your own beverage business. We’ll fully train you to run your business. We’ve got a full range of new and iconic New Zealand brands, and significant experience in the local beverage market, so you’ll be on the fast track to success.

Ahead of the game

There’s a huge worldwide trend toward no-calorie drinks, and KIWI intend to be at the forefront of this trend and stay there! Most of our products are sugar-free, making them the healthiest drinks in New Zealand.

Our ready-to-go range

• Rio Gold fruit juice • Rio Little Frutti fruit drink • Dirty Dog energy drinks • Kiwi Fizzy soft drinks • Crazy Kea natural & flavoured spring waters • Frutee Fabulous Fruit sparkling fruit drinks • TIKI Guarana energy drinks • BerryGood soft drinks • IKON sports drink • And more to come!

Ready to make your move?

Please contact David to check if your area is available, and to request an information pack. Call David on 0275 093 385 or email david@kiwibeverages.co.nz

2803_KiwiBeverages_DIS1.0.indd 1

28/08/19 11:21 AM


HIT THE GROUND RUNNING Kiwi Beverages franchisees are off to a flying start

I

’ve got a great deal of faith in this concept,’ says Dion Leslie. ‘There’s no shortage of potential outlets for our great range of soft drinks and I want to reach them all before summer so I’ve now got two salesmen working for me.’ Dion is one of the first franchisees with Kiwi Beverages. ‘The nonalcoholic drinks industry in New Zealand is valued at $1.2 billion and is growing by the year,’ says Dion. ‘But people are tired of the same old choices, so Kiwi Beverages has developed an exclusive range of locallyproduced fruit juices, energy drinks, sports drinks and waters which we’re putting into shops, convenience stores and hospitality outlets around the country.’ Prior to buying his franchise, Dion’s job in the gaming industry required a great deal of travel. ‘I was tired of getting on a plane every other day. I found Kiwi Beverages in Franchise New Zealand magazine and, after talking to David Thexton, I decided it was the business I wanted.’

Based on experience

David Thexton is the highly-experienced founder of Kiwi Beverages. ‘I guess you could say I know drink and I know franchising,’ smiles David. ‘I created Rio Beverages, which had $100 million in sales before I sold it to Coca-Cola in 2002, and then founded an international business consultancy with 150 franchisees. ‘I’m confident we can take at least 10 percent of a market that’s already worth over $1 billion. We’re putting 10,000 sign-written fridges into outlets, and offering a great opportunity for sales-driven franchisees who can find locations and service them.’ Dion was so impressed with David’s vision and expertise that he purchased two territories in Wellington and the Wairarapa. ‘To give you an idea how big this is, I took a stand at the Wellington Food Fair and picked up a host of leads from over 5000 tastings. This is a sales and relationship management role, so you have to put in the long hours and make the calls to get momentum into the business, but I’m getting there. The products are great and the franchise provides a clear direction, so I’m very glad to have got in at the start.’

Ideal starting point Sarah Holland

Sarah Holland, who owns the Waikato and Tauranga franchise, is another new franchisee. ‘What attracted me was that while this is

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Dion Leslie: ‘The products are great and the franchise provides a clear direction, so I’m very glad to have got in at the start’

a low-investment opportunity it’s a very good entry into building a business of my own,’ she explains. ‘I spent 10 years with Lion Nathan as a sales rep before stopping to have children. Now they’re 10 and 7, I wanted to get back into work, but not for someone else as I needed to be in control of my schedule. ‘I love the fact that we have over 50 product lines – a mix of old favourites and new ideas such as iced coffee, iced tea, flavoured milk and protein drinks. One thing I’ve noticed is that retailers like the fact they are dealing with a business owner, not just another rep who is basically a number chasing sales for a big corporate. ‘And you’re not on your own. David and Mandy Thexton are always ready to listen to us, and they have set up an excellent franchise model. I am already employing people to cover Tauranga and Coromandel, and as time goes on I’ll be taking on more of a management role. But let’s get this summer under our belts first,’ she laughs.

Right on trend

Deane Cosgrove has been in the grocery trade for 30 years. ‘I’ve always been employed in sales roles, and when I saw Kiwi Beverages I thought it looked interesting. I was ready for a change, and after I’d dug around a bit I thought “I can do this!” … so here I am!’

Deane Cosgrove

Deane was so keen on the opportunity that when he learned the Christchurch franchise close to home had already gone, he upped sticks and bought the Nelson territory instead. But when North Canterbury became available just a few weeks ago, ‘I jumped at it – the smile on my 13-year-old daughter’s face when I said I was coming home said it all. Another couple bought the territory from me and I’m now five weeks into my new area and loving it. ‘Of course, sales don’t just happen – you need to put in the hours and the hard yakka to get the results, and you need broad shoulders, but the brand is great and the products are right on trend in this day and age. The potential is huge!’

Make it happen

Investment levels for a Kiwi Beverages franchise territory range from $40,000 to $105,000. ‘If you have the determination to build a successful business in your own territory, we can provide you with the training and support to make it happen,’ David promises. ‘As Deane, Sarah and Dion are finding, returns are considerable and a top performer could certainly be making $600700,000 per annum with a developed area,’ says David. ‘Areas still available include West Coast (South Island), Central & Lower Canterbury, Taranaki and Northland, so give me a call if you’d like to join the party!’

advertiser info Kiwi Beverages www.kiwibeverages.co.nz Contact David Thexton M 0275 093 385 david@kiwibeverages.co.nz

21


Buying a Franchise: Financial Matters

FUNDING FOR FOOD Dean Madsen from Westpac provides insights into hospitality trends and funding options

W

ith some of the best-known brands in the world being food franchises, it’s no wonder prospective franchisees have always been keen to invest in winning concepts. The fast food sector in particular has been very positive over the last five years, with an average growth rate of 6.1% per annum. However, the hospitality sector is undergoing a period of substantial change, with a number of trends that are causing disruption and impacting on the profitability of certain business models. These include: • The convenience of having food delivered to your front door. This is expected to further fuel growth in the sector driven through digital technology with the use of apps and websites. Whilst an incremental increase in sales from new customers can have a positive impact, we are seeing some businesses where the increased level of higher cost delivery sales has replaced existing higher margin dine-in or

pick-up sales. This can reduce the overall profitability of the model. • Veganism is becoming more popular as consumers consider health, impact of climate change and animal welfare. The ‘where to eat’ decision will most likely be determined by the vegan within a group and will therefore ultimately influence whether or not they will eat at your restaurant or elsewhere. Earlier this year, Dean Madsen McDonald’s Germany launched a new vegan burger, while several franchises in New Zealand are already offering plant-based meat alternatives. • As New Zealand’s population base becomes more multicultural, so ethnic foods have become more available and more mainstream. The rise of Mexican food operators is one such example; other popular new concepts include Papa Rich (traditional Malaysian meals) and Hachi Hachi (Japanese). As they introduce new flavours for consumers to try, there will be a spill over into other food businesses. • Automation is set to grow, with self-service kiosks, pizza-scanning technology and machines to cook and flip burgers. As the cost of technology reduces, it will enable businesses to reduce labour costs or re-allocate duties within a business. All these factors mean that when you are considering buying a food franchise, you need to look carefully at the brand’s track record of adapting to market changes. From a financial point of view, you also need to ensure that you don’t over-pay for an existing business opportunity, and that you have the right types of funding in place to enable you to respond to trends and opportunities as required.

Buying an existing business

When purchasing an existing franchise business, it’s helpful if you can get at least three years’ historic results to enable you to identify any potential trends in the business performance.

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Contact Shelley Trutsch Conference Business Development Manager Ph 09 526 3008 or email shelleyt@waipunahotel.co.nz www.waipunahotel.co.nz

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Spring 2019

Year 28 Issue 03


It’s also important to do due diligence to ensure that the numbers are what they seem. This is where buying a franchise can be a huge benefit, because there should be benchmark figures available for comparison of what other franchisees are achieving. For example, if the business you are considering has wage costs much lower than the benchmark, check what is being paid to staff and the hours rostered to ensure they match up. You may find that the owners have been working extremely long hours but not paying themselves a wage, and as a result the actual profitability of the business could be lower than it appears. This is an area where input from a franchise-experienced accountant who knows the brand concerned and knows what to look for can be invaluable.

The current climate

Your food franchise will generally be funded using a mixture of equity and debt. Your equity contribution can come from your own savings, raising finance against personal assets (ie. your home or investment property) and/or selling assets to assist with the purchase. It is important to ensure you have sufficient equity and understand the full cost of finance on the business.

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The current low interest rate environment makes purchasing a business more affordable. As a borrower, it’s a good time to take advantage of this; however, you should factor in the risk of future interest rate increases and what impact this could have on the cash flow of your business. Interest rate risk is generally the highest when your debt levels are at their highest: for most businesses, this will be in the first couple of years of operation. Be aware, also, that the low interest rates mean astute vendors are aware that purchasers are able to repay debt quicker, and therefore returns to purchasers are potentially higher. Vendors are therefore looking to sell their businesses for a higher multiple of earnings: it’s up to you and your accountant to determine whether the price is justified.

Other considerations

In addition to funding the purchase, you also need to consider your ongoing requirements. Food customers tend to pay at time of purchase, so franchisees of established businesses don’t typically need a lot of working capital, but it’s different for new site franchisees who may take some time to reach break-even. In either case, before you open your doors there will be start-up expenses such as professional fees, prepaid rent, wages and training costs. You need to be aware of all these as they will form part of your funding requirement – ask the franchisor for advice, and get your accountant to allow for them. Using equipment finance to fund specific assets can be beneficial by enabling you to purchase specific equipment (ie. plant, machinery and vehicles) without the need for a lot of extra capital. It is important that you ensure that the loan term matches the useful life of the asset.

Automotive interest or aptitude? A Midas car care franchise could be a most rewarding business opportunity for you.

Note that franchise systems will require you to re-fit or refresh your outlet at some stage in the future – if you’re buying an existing outlet, make sure you know when that is due. Malls usually have a requirement to complete a refit every 3-5 years, which usually corresponds with the renewal terms of the lease. It is important that your funding structure takes this requirement into consideration.

You drive the business, and help customers to enjoy driving their cars.

Conclusion

• Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand.

If you are looking at buying a food business, take your time to research its strengths in a changing market. Get information from the franchise, do proper due diligence and talk to other franchisees. Be prepared to pay for advisors like experienced franchise accountants and lawyers that know the sector. Finally, talk to specialist franchise bankers to help put in place the best possible funding options for the needs of this specific business. That way, you’ll set yourself up for success.

about the author Dean Madsen is Commercial Manager, Business for Westpac and a specialist franchise banker. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

• Benefit from access to our business systems and management tools.

• Benefit from favourable Midas group buying terms for parts and equipment. • Benefit from training and on-going business support that helps to keep you on top of your game. • Benefit from using your skills and talents to grow a successful, profitable and valuable business. Established workshops and new territories available now!

Email franchise@midasnz.co.nz for a free information pack.

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FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37 AM Page 1

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

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Spring 2019

Year 28 Issue 03

21/11/2018 12:34:51 p.m.


Opportunity: Leisure & Education

Danielle and Ibs: ‘You can see what a difference we’re making’

Scratchpad Technology Learning Centres teach young people vital skills – young franchisees, too

STARTING YOUNG W

hen Danielle Loyola applied for a job as manager at Scratchpad in Botany, she never imagined that just a couple of years later she and her wife Ibs would be opening their own centre on the other side of the Auckland Harbour Bridge. Danielle’s IT qualification, paired with eight years’ experience working in early childhood education, made her a great fit for the job and she enjoyed the work so much it wasn’t long before the pair were thinking of opening a franchise of their own. Scratchpad Technology Learning Centres was created in 2015 to provide a safe environment for children to explore the potential of technology. Founder Vijesh Nangia, a director in a leading IT consultancy, wanted to give kids a place where they could learn to control computers and phones rather than be controlled by them. Through regular after-school, weekend, school holiday and even virtual sessions, Scratchpad turns passion for technology into purpose, teaching children the foundations of coding, robotics, electronics and 3D design and printing. The concept quickly took off, with a pilot franchise operation designed by top franchise consultants opening two years later.

Building blocks for the future

‘Danielle and I both have backgrounds in IT, and loved the idea of getting kids involved in this side of computing,’ Ibs explains. ‘All students start with a foundation coding course, then follow their own path according to what most interests them. Technology is the future, and the way we see it coding will soon be one of the building blocks of a child’s basic education – as fundamental as reading or writing. ‘Becoming our own boss also really appealed to us, but the business itself had to be right,’ Ibs continues. ‘Both my brother and dad have been business owners for years, so we knew how challenging it could be. Scratchpad was the perfect fit – we really believed in the service, Danielle had first-hand experience of how a centre operates, and with the support of a strong franchise system we weren’t starting from scratch. ‘Getting a business off the ground is a bit like a runner’s high – that feeling people get from completing marathons. It’s hard work, but joining a franchise makes a huge difference. The name is already out there, you have existing programmes to offer, systems to follow and you’re not doing all the marketing yourself.’

Learning the business

In their early thirties, Ibs and Danielle are Scratchpad’s newest and youngest franchisees. Their Northcote centre has been open just 3 months and already has a roll of 80 regular students, putting them well on the way to financial success. While Danielle knew Scratchpad well as an employee, as franchisees the personal stakes are higher and support from their franchisor has franchise.co.nz – PUTTING PEOPLE IN BUSINESS

been key to getting their franchise off the ground. ‘I knew how to run the centre, but not a business,’ she explains. ‘We didn’t need the same level of operational training as most new franchisees, but we were given great support with the rest, learning everything from payroll and online accounting to suppliers and marketing. ‘We’ve worked closely with Vijesh to come up with reasonable, achievable goals and benchmarks to keep us on track. Our target is to have 380 kids on the roll eventually, so we’ve had a good start and we’re finding plenty of opportunities to build.’ Ibs is always seeking local marketing opportunities to boost their digital marketing efforts. ‘A lot of our students have come from schools we’ve worked with. We offer to run workshops for them, and in return get our name out in their newsletters and social media.’ Despite a full-time career elsewhere, Ibs spends a lot of time in the centre after school and on weekends so she doesn’t miss out on what makes Scratchpad special. ‘I’m on a first name basis with most of the students. Having that relationship, you can see what a difference we’re making in these young people’s lives. The expression on their faces when they get something right, or run to tell you they’ve solved the problem they’ve been working on, that’s the most rewarding thing about what we do.’ Scratchpad gives Danielle and Ibs flexibility for the future. ‘Our franchise is going to open opportunities we haven’t had before. Once we’re settled, I’ll become the more hands-on one so Danielle can follow her passion to study child psychology.’

Plenty of demand

Demand for Scratchpad’s courses is constantly increasing. There are now four Auckland centres, with nationwide demand creating opportunities to bring the successful concept to other parts of the country. ‘We run some online learning sessions, and registrations for virtual classes prove there are plenty of areas around New Zealand in which a local centre will thrive,’ says Vijesh. A new franchise can be established for around $120,000 +gst. ‘This is a great opportunity for someone who isn’t afraid of computers, enjoys working with children and wants to take control of their own life. We provide everything you need advertiser info to get set up, from help with finding the right site to learning our proven Scratchpad systems and software. ‘If you’re looking for a serious business opportunity and are passionate about equipping the next generation with vital skills, give me a call.’

www.scratchpad.co.nz Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

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MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19

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Franchise New Zealand

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PLAIN SAILING BoatSmart HQ’s franchisees help make boat ownership a joy, not a chore

B

ased in London for 35 years during a career that saw him working at board level with Sony Europe and BBC Worldwide before establishing his own brand consultancy, Jeff Taylor still had his roots in Auckland. When he bought a launch to use as a floating apartment during trips home, he discovered a problem – and an opportunity. ‘When you own a boat, you want it to be safe, secure and ready for use whenever you want it – but trying to get a boat maintained remotely was a nightmare,’ says Jeff. ‘Marine servicing is a very fragmented industry and there’s no-one co-ordinating the various suppliers. I was therefore reliant on a friend, Scott Richardson. Scott is a fellow boatie whose day job was in app development, which made us think there must be a better solution. ‘We looked into it and discovered that while older boat owners have a do-it-yourself mentality, about half of new boats these days are bought by people who’ve never owned a boat before. Also, while we haven’t had the compliance regimes here that they do in Australia, that’s coming. It all added up to a changing market in need of new ideas.’ Jeff and Scott’s solution was to draw together people with experience in both the technology and marine industries to create an app-based service supported by trusted and reliable suppliers, and managed by locallybased franchisees. They launched BoatSmart HQ with a test group of 15 boat owners and, 15 months later, the company is looking for its first franchisees in Northland, Auckland and Tauranga.

Making it simple

‘The service is quite simple,’ explains Zach Du Burgess, GM of Operations for BoatSmart HQ, who has many years’ experience in the marine industry. ‘Franchisees – we call them First Mates – conduct a 50-point check each month on every member client’s boat. They enter the results on to an app, which shows up as a traffic light system on the client’s phone, PC or tablet – green for all good, orange for attention needed soon, red for action required. Once the member authorises the work, the franchisee arranges for it to be done by suitable suppliers. ‘The service is covered by a monthly subscription service, ensuring a regular cashflow for First Mate franchisees. Another revenue stream comes from planning and managing annual maintenance schedules, and a third from managing upgrades and repairs.’ BoatSmart HQ is predominantly focused upon marina-based vessels of 10 metres or more. ‘Most marinas are more than happy for us to offer the service, and franchisees will work with local suppliers and feed them business. There’s a streamlined process for getting quotes from the suppliers in our growing directory, and we are talking to insurance companies about offering rebates for BoatSmart HQ clients. We’ll be adding online claim management, too.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

For practical people with people skills

The BoatSmart HQ franchise is ideally suited to someone who has been a marine engineer, a boat builder, a commercial skipper or a mechanic who knows about boats, suggests Scott, now Sales Director. ‘You need a practical head on your shoulders to see what needs doing and arrange for it to happen. People and communication skills are essential, and you need to be personable and trustworthy. In return, you can work at your own place and your own pace.’ There are two different First Mate opportunities available. The first is suited to someone who has been in the industry for years and now wants more lifestyle, less hard graft. That involves managing a fleet of 20 boats, which Jeff reckons takes around 2.5 weeks per month. ‘The investment is $25,000, and income once established can be over $100,000 per year.’ The second is more full-time and would probably suit a younger person able to manage 40 boats. Both the investment and the return are doubled. ‘In both cases, you can build up your business by adding an extra First Mate licence as you grow and take on employees,’ says Jeff. ‘Somewhere like Westhaven could easily have 200 boats under management with several First Mates.’

Room for growth

In addition to representing BoatSmart HQ on a local basis, each First Mate will be supported with national advertising in boating publications and digital marketing. ‘We provide full training in our systems, and work with you to get your first members across the line,’ explains Zach. ‘Setting up the checklist items for each boat takes some 3-4 hours, then it’s about building the relationship and managing the process to create hassle-free boat ownership for our members.’ It’s also about growing the business. ‘As technology – and regulations – change, so we’ll work with our franchisees on the ground to develop more services and build their businesses even further,’ promises Scott. ‘We are launching in Australia, too, so we expect to grow fast and build up real market awareness and buying power quite quickly. ‘Although we are targeting the Upper North Island initially, ultimately we are looking at appointing up to 30 First Mates all over the country, with 600 boats under management in the first 3 years. ‘To be a part of that, and find out more about BoatSmart HQ, get in touch with us today.’

advertiser info BoatSmartHQ www.boatsmarthq.com Contact Jeff Taylor P 0-9-216 5161 M 021 173 0938 jeff@boatsmarthq.com

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Buying A Franchise: Professional Advice

why use an ACCOUNTANT? Does money matter? The way some franchise buyers avoid taking advice, they don’t seem to think so

I

t might be hard to imagine, but some people invest thousands of dollars, their time and their careers in buying a franchise without taking sensible precautions. Why would you risk your whole future by not consulting a lawyer and an accountant? Here are some of the reasons we’ve heard, and some of the reasons why they don’t add up. 1. I can read the figures myself. If you have business experience, you might well be able to read profit & loss accounts and balance sheets – but how well do you know this specific industry? What costs and margins are normal? How does this particular franchise compare? What do other franchises in the same sector achieve? Find out – use a franchise-experienced accountant. (see the Directory on page 89 for suitable advisors) 2. The franchisor has provided all the information I need. Franchisors may provide example figures from existing franchisees or pilot operations but there is no guarantee that you will achieve similar results. You need to have all figures checked, know how they relate to the area where you are proposing to operate and what the effect would be of under-performing on sales achieved or management of costs. Use an accountant.

3. What could an accountant possibly tell me about a business that doesn’t exist yet? They can tell you what to expect, what to look for and how to measure your progress. The franchisor can advise on the profitability of the franchise itself; only your accountant can relate that to your borrowings, your tax, your cashflow and your personal expenditure. They can advise about working capital. They can help you prepare a presentation for your bank and structure your finances in the most effective way. Use an accountant. 4. If it weren’t OK, the bank wouldn’t lend me the money. A bank will certainly want to know that you have every chance of success and will give you all the help they can. At the end of the day, though, they will want some form of security to reduce their risk, such as your house. This means that most of the risk is yours – not theirs. Why wouldn’t you want to keep the risk as small as possible? Use an accountant. 5. Other franchisees have said they’re doing well. I’m sure they are. Does that guarantee that you will do well too, or might your situation or your area be a little different? Have the others had more time to get established? Has the market changed since then? Is the competition different? Are the costs comparable? Use an accountant. 6. I want the franchise no matter what anyone says. If you are prepared to ignore professional advice, you shouldn’t be going into business. Yes, you need to balance the information you get from your accountant with the details you get from the franchisor and your own researches, but if you’re going to make the right decision, it needs to be an informed one. All together now: use an accountant!

NOT JUST A BUSINESS, BUT A LIFESTYLE! PASSIONATE ABOUT CHILDREN? THEN A MASH FRANCHISE IS THE RIGHT FIT FOR YOU! With over 30 locations operating or in development, now is the best time to partner with us. Call Craig today. 28

Contact: Craig Fortune

(027) 3055003 - craig@mashkids.co.nz

www.mashkids.co.nz Franchise New Zealand

Spring 2019

Year 28 Issue 03


Opportunity: Retail

Liquorland is looking for high-energy retailers with a real customer focus to own their own stores

CHEERS W

ith over 115 stores around the country, and backed by the support and buying power of one of New Zealand’s largest retailers, Liquorland has to be one of the biggest and best brands in franchising.

A fixture on New Zealand’s high streets since 1981, Liquorland was purchased by the Foodstuffs co-operative ten years ago. That gave franchisees access to the expertise and buying power behind other names such as Pak’nSave, New World, Four Square and Gilmours – and they haven’t looked back since. Today there are 88 franchisees operating all around New Zealand, with some owning multiple outlets, and the company is looking for franchisees to establish stores in developing areas. ‘Liquorland franchisees need to have a passion for the liquor industry and be committed to offering an exceptional customer experience,’ says Brendon Lawry, who joined Liquorland as CEO three years ago after a career spanning 20 years in the liquor and FMCG industries. ‘You really need to care for your customers and the brand, as well as having the business acumen and retail skills to make the most of the opportunity the franchise provides. ‘This is a high volume/competitive industry, so we work hard to provide a good mix of premium products, including craft beers, wines and highend spirits as drivers of our range and promotional programmes. ‘By providing a good service in your community you can turn over some big numbers. Liquorland stores are among the most profitable in the industry. This is a strong cashflow business – in many cases, product is sold before it’s paid for – and with our newly-developed annual profit share rebate offering further benefits, top operators can expect to achieve great results.’

Top operators

So what makes a top operator? ‘The key driver of success is the care they take of their customers,’ says Brendon. ‘When they genuinely care about the customer and the experience they give them, the outcome is always positive. ‘Franchisees come from all sorts of backgrounds. Some have years of experience in the liquor sector, like one of our suppliers who changed

Liquorland’s expertise means top operators can expect to achieve great results

Brendon Lawry sides and joined the franchise six months ago. He could see how good the model is, and is doing very well already. We have ex-military guys who combine the discipline of running a tight operation with the delight of customer contact, while our most recent new franchisees operated what was pretty much the last viable video store in New Zealand. The husband-and-wife team looked after their customers incredibly well there, and now they’re transferring those skills into a new sector. ‘At the same time, we are really strict on who we will accept as a franchisee. We have a really pro-active, high-energy group of franchisees and we want to maintain that. The majority of the feedback we receive from customers, good or bad, is about people, so it’s vital for a franchisee to have the right personality and be able to recruit and train the right team. They also need to be able to combine our national product offer with local variation to suit the needs of their local community. ‘The market is getting harder and harder to enter as licensing requirements get tougher, and we welcome that. Because of our reputation, and our partnership with Foodstuffs, we often get first option at new developments, and we welcome conversion of existing outlets to the Liquorland brand in suitable locations. There’s also a slow but steady trickle of existing stores that are coming up for sale as older franchisees retire – these offer an excellent opportunity for energetic new owners to take over an existing customer base.’

Putting the right people in the right place

An average Liquorland store will have around 3-4 employees. Key trading periods are Fridays and Saturdays, especially later in the day. Some franchisees work all hours, some Tuesday-Saturday, or have key staff and managers, especially where franchises have more than one store. ‘Even then, you need to stay on top of customer relationships in all your stores – you can’t spread yourself too thin,’ warns Brendon. A brand new store requires an investment of around $300-400,000; existing stores and conversions vary. In terms of training, ‘A liquor licence is a key requirement,’ Brendon says. ‘We very much treat our licences as a privilege, not a right, so understanding of and compliance to the Sale and Supply of Alcohol Act is incredibly important and we take new franchisees through that process. We want people with business management experience and financial acumen, so we test that. As well as two weeks working in a current store, we also put candidates in front of a panel including at least one franchisee, and the questions go both ways. It’s really important for all of us to get the right people on board. ‘Once you’re approved, you get tremendous support. There are excellent supplier terms and specialists in operations, merchandise, finance, IT and marketing to help you. Liquorland offers Fly Buys and Air Points programmes as well as Click & Collect, and there’s ongoing service training for you and advertiser info your staff. ‘If you love the retail business, love delighting your customers and love the liquor business, contact us and find out more about opportunities with Liquorland. We’d love to find out more about you.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Liquorland www.liquorland.co.nz Contact Dave Yurak P 0-9-621 0875 M 027 457 2210 enquiry@liquorland.co.nz

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JOIN THE GARDEN RETAIL INNOVATOR Franchise opportunities available now

1912

Humble beginnings Mr AW Palmer opens a nursery in Glen Eden.

Family Business

2012

1958 Stanley Palmer opens NZ’s first retail garden store, revolutionising the way gardeners shopped forever.

2008 Celebrating 50 years of garden retail innovation.

Setting the standard in modern garden retail; Tauranga wins coveted NGINZ Garden Centre of the Year 2012/3 & 2014/5.

2018

Uniquely Kiwi

2012

Market Innovator Lifestyle Destination Petone store opening Q3 2018, includes a licensed cafe, florist, outdoor living and home décor set in a large and modern retail complex.

Marked our 100th year with a new era in garden retail – Albany store wins Red Award for excellence in Retail Store Design, Home Category

Join the brand which has been leading the way since 1912. Palmers and Cafe Botannix franchises for sale – buy one or buy both. Joint venture opportunity available for the right people. Learn more about our brand at palmers.co.nz

contact

Murray belcher united franchise systems murray.belcher@ufsltd.co.nz 021 483 500


Franchise Management

WHICH COMES FIRST?

Callum Floyd of Franchize Consultants cautions new franchisors not to put the cart before the horse

Franchising your business or improving an existing network?

Do it once, do it right.

T

here’s not just one form of franchising – there are countless variations. Every franchise structure is unique in some way. Furthermore, franchising is not suited to all businesses, or all business owners; projected costs and revenues may not be sufficient for all parties to earn a reasonable return. It’s no surprise, therefore, that there are various stages anyone considering franchising their business needs to go through to achieve the right result, and these need to be tackled in the right order. Dedicated planning, assessment and preparation are needed to help structure the franchise system properly; assess likely returns to the franchisor and franchisees; establish a proper franchising infrastructure; and train the franchisor in how to be a franchisor. Sadly, some would-be franchisors or licensors skip these steps and think that creating a Franchise Agreement is the starting point – and some advisors are happy to go along with that. This is putting the cart before the horse, and significantly increases the chances that the expectations of both the new franchisor and their associated franchisees will not be met. Given the potential cost of failure (in terms not just of money but of time, focus and potential litigation) it’s important that potential franchisors use experienced specialists to evaluate their business in a highly methodical manner.

More complex than you think

A structured franchising assessment is always considerably more involved than the business owners imagined. Numerous options need to be addressed, and small differences in key areas can make or break potential franchisee and franchisor returns, and therefore future business value. Here are three ways our own organisation, Franchize Consultants, can help: 1. Determine, assess and develop the optimal franchising or alternative multi-site strategy for your particular business. 2. Undertake detailed unit and network-level business and financial modelling. 3. Develop and formalise multi-site structure (eg. operating manuals, recruitment systems, field visit frameworks, etc) for new and existing businesses. The ideal outcome of such a feasibility study, of course, is for franchising to look highly appropriate, and there to be the prospect of solid and sustainable returns for franchisees and franchisor alike. If the study does not support such a conclusion, we’ll tell the client upfront, so they can put their time and resources into other opportunities instead. But if it does, we’ll then work to put in place a properly considered structure, with workable territories and appropriate franchise fees, before briefing a lawyer to create a franchise agreement. Franchize Consultants have worked with many companies large and small over the last 30 years, including some of New Zealand’s best-known franchise brands and have proven the value of using a specialist franchise consultant time and time again. Franchising is a complex process: that’s why we say ‘Do it once, do it right’ – and do it in the right order, too.

advertiser info Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

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Buying A Franchise

bite off only

WHAT YOU CAN CHEW Donna Ferrall reveals what newcomers need to know about operating a food business

B

uying a franchise in the hospitality sector is something that needs thorough investigation and deliberation. While selling food and drink may look like a simple business where you get to spend time doing what you love and making people happy, the reality is that running a restaurant, bar, fast food outlet or coffee shop requires hard work and commitment – especially in the first two years. I’ve worked in hospitality franchising as a consultant, franchisor and director for many years. Here are some of the things I’ve learned that buyers should be aware of.

The brand does matter

When you’re buying a franchise, the brand is everything. There’s a lot of competition out there, and to be the preferred brand in your chosen market needs a lot of commitment to meet people’s needs and habits every day. You have to be prepared to adapt to a fast-changing world and embrace ongoing innovation from the franchise to stay ahead of the competition.

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

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New Zealand is a small country and New Zealanders travel, a lot. If they get a great experience at your place, they are likely to come back to you regularly – and will seek out your franchise brand in other places, too. That’s why it’s important that franchisees help each other to be as good as they can be and maintain high standards. Having a good reputation builds sales and loyalty. To be successful you need to focus on what you do well. Don’t try to be everything to everybody. If you sell burgers, make them the best burgers in town; if you sell coffee, make it the best coffee you can make – every cup, every time.

Put in the hours

Often, to be successful in hospitality a business needs to be open long hours – sometimes 24 hours a day, 7 days a week. That means you’ll need to employ staff, but just because you have staff and managers it doesn’t mean you can choose how often or when you work yourself. Other franchises are more focused on particular day parts – mornings and lunchtimes, or evenings – but admin and marketing mean that you’ll still be working at other times. New franchisees need to work in the business a lot in the beginning – just ask any successful franchisee how many hours they put in at first. Flexible hours and work/life balance tend to come later. Because of this, it is important to have family support and understanding, as well as stamina and good health. Consider how this would work for you before committing to a franchise.

Manage the money

New food and beverage franchises often take about two years to get established, especially in a new area where the brand may be unknown. Experienced franchisors should be able to give you an indication of how long it will take to reach break-even and then draw a fair wage. Franchise New Zealand

Spring 2019

Year 28 Issue 03


now being offered at no cost. Some franchises’ own training programmes are NZQA-approved.

Compliance matters

When looking at buying a franchise, make sure it has a good food safety plan in place, and that it audits franchisees on their compliance to the plan. The rating system used by MPI and local councils often determines where people eat and affects perceptions of the whole brand. One poor rating or incident of food poisoning can affect every franchisee in the network – the media love bad news about big brands.

OU EW It’s important to have enough finance in place to be able to support yourself and the business as it grows. New franchisees who are struggling financially often focus more on cutting corners than building sales, which ultimately does more harm than good. Consider how you are going to set yourself up for the long term and consult a franchiseexperienced accountant so you are properly prepared. In the hospitality sector, margins are often slim and things like regional fuel taxes and minimum wage rises can have a big impact. Although franchisors work hard to get good deals from suppliers, franchisees must provide sound business and financial management in their own outlets. Focusing on increasing sales, promoting higher margin products or combinations, reducing food waste, stopping theft and increasing yields are how the franchisee makes money. A good head for figures and financial skills are a must in this sector, as daily monitoring of costs is essential. Good franchisors will provide monitoring tools and benchmarking figures for franchisees to measure themselves against.

Consistency is key

Save the planet

Customers are more environmentally aware than ever, and hospitality is one of the most visible contributors to waste and litter – not to mention the amount of plastic in the oceans. This has started to contribute to the choice of where people eat and drink, and is also increasingly a target for legislation (see page 16). As a result, franchises need to find ways to increase efficiency and reduce waste, as well as educating customers. Non-plastic options are often more expensive; recycling is an added cost which has to be allowed for. It is therefore important to ensure that any chosen franchise has a plan to address these issues.

Competition is great for business

When you do well, other businesses will try to imitate you and even open outlets close to you so they can do well, too. Don’t panic – it doesn’t mean that they will take your business. It means that more people will come to your part of town and you can attract them in.

That’s an extreme example, but if your franchise promises fast service, make sure you as the franchisee deliver fast service. If it promises clean restaurants, have clean restaurants. Follow the recipes and deliver the presentation. Having great training programmes, ongoing training on site and good management means you can deliver consistency and keep the brand promise.

Keep an eye on your competition but don’t try to be like them. Don’t take your focus off your business and put it on theirs – just make sure your offer is on trend and the best you can do. Don’t push to copy them. One well-known hamburger franchise decided they needed to sell salads because of all the talk about healthy eating. They spent a lot of money to equip franchisees to make and sell salads, and a lot on promotion – but they didn’t sell many salads. Why? Because people came to them for their burgers, and the salads didn’t bring in extra customers who wouldn’t have gone there otherwise. My advice is ‘stick to your knitting’ and do it well. That way, the competition that just moved in next door doesn’t have a chance.

Employ the right people

Growing market

Deliver what you promise. Quite a few years ago, one food chain promised that their core food item would be $1 forever. The franchise boomed to start with, then the price inevitably went up. The franchise closed within the year as they broke their promise to their customers.

One of the biggest challenges in the hospitality sector is recruiting the right people and retaining them. Franchisees often recruit staff who are already trained in their field, rather than looking for staff that have the right personality traits to be in the front line. You can teach people how to do the physical job, but you can’t teach them to have the right personality. Smiling, talking to the customers and understanding their needs are the key to giving a great customer experience, so recruit for these attributes.

www.istockphoto.com/GeoM

The same applies to employment issues. Does the franchise have good standard contracts in place, and is there guidance available on employers’ obligations (including how to apply the Holidays Act)? When a franchisee gets this wrong, it has major repercussions for everyone (see page 66).

Many young people see hospitality as a stepping stone into a ‘real’ job, so staff turnover can be high. When you consider training, uniforms, recruitment and the time you have to put in, this can be very costly and disruptive to your business. If you show your staff the path to a great career in hospitality, treat them well and pay them fairly, they will stay with you long term. Demonstrate pathways to management, multi-branch management and even owning their own franchise. Offer them ongoing franchise-specific training, including management training, and further studies that lead to NZQA qualifications. As well as colleges, there are several online courses franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The good news about hospitality franchises is that more people than ever are eating out and looking for good food, drinks and great service. More people are ordering take-away and delivery too, so the market is growing – and all these people want great brands that they trust. Buying a franchise gives you access to those brands and the expertise and operating systems that have built their reputations. Remember, though, that it’s up to you to turn those ingredients into a successful business of your own. If you put in the effort, value your staff and customers, deliver a good and consistent experience every day, and can keep tight control of the business and financial elements, a hospitality business can prove very rewarding and very profitable. Knowing what it takes before you start is vital.

about the author Donna Ferrall has over 25 years’ experience in hospitality franchising, having worked with brands including McDonald’s and Subway. She is a co-owner of Streetwise Coffee.

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Opportunity: Auto Services is critical to the success of the Touch Up Guys repair process. That’s why we introduced the latest cutting-edge digital technology from paint manufacturer Akzo Nobel. This is called AMV, and allows franchisees to precisely measure and match the existing colour on any area of a vehicle.’

take pride MAKE MONEY New technology helps Touch Up Guys franchisees earn even more

I

t’s no surprise that Touch Up Guys franchisees take pride in what they do. As New Zealand’s leading mobile service for the repair of stone chips, scratches, bumper scuffs and other cosmetic damage on vehicles of all types, they specialise in restoring the good looks of everything from Porsches to powerboats, with plenty of Toyotas, Nissans and other brands along the way. The franchise offers both commercial dealers and private customers the maximum convenience by providing its services on-site at home or at work. With the number of cars on NZ roads increasing, there is a steady flow of work for franchisees. Now the franchise has a new piece of equipment designed to produce even better results – and even bigger profits. ‘Throughout its 25-year history, Touch Up Guys has adopted the latest technology as a means of improving franchisee profitability and efficiency,’ says NZ master franchisee Martin Smith. ‘As you can imagine, the ability to accurately match the colour of the vehicle and mix the right paint formula

Less time, less stress, more money

AMV consists of two key elements: Automatchic Vision – a hand-held spectrophotometer that digitally analyses colour; and Automatchic Smart Search – colour retrieval software that provides the optimum formula for matching a colour. ‘The system is intuitive and easy to operate, requiring minimal training to achieve accurate measurements quickly,’ says Martin. ‘Colour readings are translated into the best matching colour formula by the Smart Search software, so the franchisee can achieve the best possible result when they get to work retouching the damage.’ As predicted, AMV saves time and reduces rework, which means more time for new jobs and translates into improved profitability. “And there’s another benefit, too,’ says Martin. ‘Franchisees are more confident in the results, so they’re more relaxed and can do a better job from day one – that’s very important for new franchisees and helps them earn faster.

Guys and girls

A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes an exclusive territory, a van fitted out with all the equipment and colour matching technology you need, and a three-week training course on the Gold Coast,’ Martin advertiser info says. ‘If you take pride in what you do and are comfortable working with your hands, I want to hear from you – now! We need more Touch Up Guys – and girls – in many parts of New Zealand to service this ever-growing market.’

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

G

O

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Call Martin today to discuss the opportunities in your area 021 721 430

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Franchise New Zealand

Spring 2019

Year 28 Issue 03


Opportunity: Home Services

BUSINESS FROM A BOX Kitset Assembly Services proves to be the total package for new franchisee

B

uks Pieterse is into his third year with Kitset Assembly Services and couldn’t be happier. ‘Quite honestly, I never expected to be so busy from day one. I was only the fifth franchisee, so it might have seemed a bit of a gamble, but the company had spotted a gap and tapped into a great market. I’m doing really well – I can only speak highly of the franchise, and I’m very glad I took the chance.’ The gap that Kitset Assembly Services spotted was the marriagestraining challenge of flatpack furniture assembly. Managing Director William Flew says, ‘People are actually reluctant to purchase flatpack furniture and other self-assembly items because so many manuals are seemingly written in gibberish. There was a real need for a dependable assembly service, but big retailers were reluctant to take it on as it was outside their model. Kitset Assembly Services has built relationships with the retailers to provide a seamless service to many thousands of satisfied customers. This has allowed franchisees like Buks to build strong businesses. Everybody wins! ‘We now have 21 franchisees in New Zealand, with another couple joining shortly, bringing the global number close to 100 since our expansion over the Tasman and into the UK. We install everything from indoor and outdoor furniture to barbecues, office furniture, fitness equipment, flatpack kitchens and garden sheds. Our franchisees, in their distinctive green vans, can generally assemble any flatpack item within three to four days of purchase, on-site and hassle-free,’ William says.

Making it work

Buks had spent 24 years working in the earth-moving business in South Africa and New Zealand before deciding he really wanted a change. ‘I found Kitset Assembly Services and thought it was something I could turn my hand to, because I have a practical side. In those days there were only four other franchisees so I talked to all of them, had a close look at the figures and thought I’d give it a go. I was really interested in the concept and actually it surprised me that no-one had thought of it previously. Kitset Assembly Services have provided the professionalism, the systems and the service that make it work for everyone – and it’s been well worth it!’

Could this be you? (above) Some of Kitset’s 21 New Zealand franchisees enjoying a day at the beach franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Buks started his Kitset Assembly Services franchise in South Auckland in January 2017. ‘Coming from a good monthly pay cheque into the unknown was scary at first, but sometimes you’ve just got to go for it. Today, training is very comprehensive – you get a full four weeks – but I must admit it’s hard to remember now, because I got so busy immediately when I started,’ he laughs. ‘Nowadays I’m all over my South Auckland patch doing everything from barbecues to high-end kitchens, garden sheds (I seem to be a bit of a specialist in those!) to trampolines. ‘What I really like is that as well as the great support from the franchise, we’ve also built up quite a community among franchisees. If I’ve had a problem with something, I’ve always found someone who has solved it, because every one of us has different experience.’

Enjoying every day

So, what do you need to run a business like Kitset Assembly Services? ‘Customer communication is probably top of the list,’ says Buks. ‘You also need a bit of tool sense, a bit of business sense and a go-get attitude. You’ll work with people from all walks of life, so every day will be interesting – no doubt about that. ‘Given my previous job, I like to have my weekends, so as a rule I work five days but I’m happy to be flexible. I doubt if I’d ever have gone into business for myself without the franchise behind me: let’s face it, they’ve done the leg work, they’ve removed most of the anxiety about getting work, and there is great support when you need it. I’m living and enjoying every day, and I have a home life!’

No better time to join

‘With a growing population, new houses going up every week, and most furniture and other vital equipment being delivered in self-assembly format, there is no better time to buy a Kitset Assembly Services franchise,’ says William. ‘If you’d like to join a growing industry, and are as handy with people as with tools, the investment is from around $47,000 +gst. ‘In addition to the initial four-weeks comprehensive training period in Auckland, franchisees receive extensive manuals, six-weekly business reviews covering goal setting, guidance and mentoring, a Customer Experience team to handle enquiries (including quoting), and allencompassing support,’ says William. ‘You’re home-based with low operating costs, and you have an exclusive marketing territory with fixed franchise fees. That enables you to confidently grow your business in advertiser info any direction you choose to take it. As Buks and our other franchisees Kitset Assembly Services have found, there are great rewards www.kas.co.nz and terrific variety available. ‘Give me a call – there could be a green van with your name on it just waiting for you.’

Contact William Flew M 027 492 6667 franchise@kas.co.nz

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LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz


New laundromat owner finds Speed Queen offers a near-perfect investment

no LOADS cash but OF MONEY M

anoj Patel is a ‘hands-on’ kind of person. ‘I think I owned the last VideoEzy store in Auckland, and had a couple of dairies before that, and we were successful for so long because I kept a close eye on things. Now I am applying the same philosophy to my new venture – Pakuranga Laundromat – and it is proving even better than my expectations. It doesn’t need me to be there all the time and I might even take a holiday soon!’ Laundromats might seem like a slightly old-fashioned idea, but they are more in demand than ever as apartments grow smaller and the expense of buying and maintaining a domestic washing machine and dryer rules out ownership – especially in lower socio-economic areas.

Almost perfect

‘We’re following the trend that happened in America 15 years ago where self-serve laundromats became more and more popular,’ says Royce Little, head of laundromat sales at Speed Queen – the oldest and largest manufacturer of commercial laundry equipment in the world. ‘Founded in 1908, we’ve always been at the cutting edge of technology and trend, and that’s why our operators continue to make big profits,’ says Royce. ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000. The return on the total investment is in the region of 20-30 percent, and we’ve had some owners do much better than that. ‘In fact, laundromats are almost the perfect business opportunity – cheap rent, no staff, potentially cashless and capable of being run remotely. You don’t need a premium high street location or mall site: provided there’s plenty of parking available, a much cheaper site is ideal. That makes them a near-perfect model for anyone seeking passive income. The only human requirement is a cleaner, and some owners like to do that themselves as Manoj is doing in Pakuranga.’

Cashless operation

Speed Queen has been operating in New Zealand for 25 years, and recently introduced cashless operation. ‘For years, the need to take coins was the Achilles heel of all vending operations, but times have changed,’ Royce explains. ‘Now we have our own cashless technology company which ensures EFTPOS and credit cards are compatible with the machines, so we can offer clients and investors a completely cashless operation. ‘That means all the security issues have gone. There is nothing to steal on site, and there are no worries about cash handling, collecting and banking coins, either. New laws designed to prevent money laundering have made dropping coins into banks increasingly difficult, but the change has actually made owning a laundromat even more attractive. ‘And EFTPOS is universally used these days. Without an EFTPOS card you can’t easily get money out of the bank or even access a benefit, so franchise.co.nz – PUTTING PEOPLE IN BUSINESS

virtually everyone has one. As a result, cashless payments have become readily-accepted and mutually convenient.’

Never failed

Speed Queen is not actually a franchise (you operate under your own brand, like Manoj with his Pakuranga Laundromat) but Speed Queen provides all the help you need to get up and running. This covers everything from site selection, according to proven demographic and parking criteria, to meeting council regulations and launching your business. ‘We’re proud to say that Speed Queen has never built an outlet that has failed,’ says Royce. ‘The crux of the matter is site selection, and we have done a lot of research around that. Owners and investors have come to us on occasion with a site we consider bad, and we don’t hesitate to say, “Keep looking.”’

Smooth and easy

Manoj opened the Pakuranga Laundromat in May 2018 and has not looked back since. ‘I always had the feeling that there was a need for a laundromat in the Pakuranga area so I started to research sites and equipment and it quickly became clear Speed Queen offered the most robust machines, the best service, and were well ahead of the game in terms of offering cashless operation. ‘Other than some very brief local newspaper advertising when we opened, I’ve not had to spend a cent on publicity,’ he says. ‘Word of mouth has spread the news and the service we offer has kept people flooding back regularly. The wet winter weather has caused an enormous boom in operations, too. ‘Working with Speed Queen was very smooth and easy – there were no dramas, the equipment is excellent and I’d thoroughly recommend them to anyone thinking of setting up a laundromat. ‘For me today, the biggest advantages are that I can choose my own working hours and I certainly don’t have to be on site all the time. Also, there is none of the hassle of handling cash any more, which gives me a great feeling of security. My aim is to understand every aspect of the business, then I know I will be able to relax and do what many Speed Queen operators do – work remotely! In the future I may well set up another laundromat, and advertiser info I’d certainly go with Speed Queen again.’ Speed Queen And Royce says, ‘If you’re looking for a business with lots of advantages and few drawbacks, give me a call. There are opportunities all over New Zealand.’

www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

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franchise association news

SHARING EXPERIENCE With a great conference, regional events and the 25th Westpac New Zealand Franchise Awards, there’s lots going on

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019 marks the 25th year of the annual Westpac New Zealand Franchise Awards, and some of the biggest names in franchising are looking to put their names on the Silver Jubilee trophies.

The 25th annual Westpac New Zealand Franchise Awards will be presented at a Gala Dinner at the Cordis Hotel, Auckland, on Saturday 9th November. Tickets will be available from the FANZ website.

Networking in the regions

Recent franchise events around the country have been well-attended, with a good number of franchisors and franchisees keen to get together, swap experiences and share lessons learned. Another evening function is planned for Tauranga in November. ‘Having a good network is important to help people build local expertise and support, so we’re keen to see groups established in other regions,’ says Robyn Pickerill, CEO of FANZ.

‘The Awards are a celebration of franchising – a business model that combines the power of local ownership with the support and expertise of a larger network,’ says FANZ Chairman Callum Floyd. ‘Since 1995, the Awards have enabled franchises not just to compete against each other, but to examine their own systems against international quality standards and look for areas where they can improve. There’s no doubt that the competition has promoted ever-higher standards among franchisors, and that’s helped franchising become a major contributor to the New Zealand economy.

‘Over the years, we have seen many famous franchise brands emerge from around the country, and it’s worth noting that most of the Supreme Franchisee of the Year winners at the Awards have come from outside Auckland, too, so there’s plenty of expertise around. FANZ events are open to franchisees and franchisors, members and non-members, so if there’s something happening in your region please do go along and support it.’

‘There are now 37,000 franchised units around New Zealand, small businesses which are able to compete with the corporates in all sorts of industries because of the franchise model. Many of those small business owners are delivering world-class results, and we look forward to greeting our latest winners in November.’

The National Franchise Conference held in Rotorua in June broke more records, with around 220 people attending and speaking. The theme was very much around change and disruption, with local and overseas experts discussing how they were preparing their franchisees for market change and adopting technology to help build better and more

Conference biggest yet

Invest in a Business

Talk to Alistair at ASCO Legal

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Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging.

PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers.

• Comprehensive Induction, Training & Support • Brand Lead Guarantee • Innovative Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight & Logistics Industry

Become a PACK & SEND Franchisee packsend.co.nz/own-a-franchise

Feel free to give Alistair a call to discuss your legal needs. Alistair van Schalkwyk 021 027 2011 alistair@ascolegal.co.nz

09 308 8071 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 38

Franchise New Zealand

Spring 2019

Year 28 Issue 03


Looking at buying a franchise? sustainable businesses. In the best traditions of franchising, some of the presenters gave enormous insights into the challenges they faced and the outcomes they were achieving. ‘Thank you to all of you who took time to attend, share your experiences, learn and network with like-minded people,’ says Robyn. ‘It was particularly great to see so many franchisors there and made for a very successful conference. The resounding message that comes back to me from every Conference is how very welcoming and sharing franchise people are, and that a wonderful vibe is evident.’ That was reinforced by the fact that a stunning 94 percent of attendees have said they’ll definitely attend next year. The 2020 Conference is planned for mid-June.

FANZ board re-elected

The FANZ Board was returned unopposed at the recent AGM, with Callum Floyd re-elected as Chair and Deirdre Watson as Vice Chair. The complete Board is: - Sarah Archibald – Business Franchise Group - Nathan Bonney – Iridium Partners - David Dovey – Exceed Maintenance - Callum Floyd – Franchize Consultants - Brad Jacobs – The Coffee Club - James Phillips – ASB Bank - Deirdre Watson – Barrister ‘Board members bring a vast range of experience to the Association and volunteer their time in the interests of promoting and encouraging positive franchising,’ says Robyn. ‘Their contribution is much appreciated.’

New members

Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. ‘Members undergo a stringent examination of their documentation both when they join and on an ongoing basis,’ says Robyn. ‘This process helps them ensure they are meeting best practice standards, and reassures potential franchisees or clients. Only by dealing with FANZ members do buyers receive the protection of the Codes, so membership is a valuable differentiator.’ The latest members to join are: Franchise Systems • ASWEFA • Brumby’s • Cafe2U • Esquires

• Gloria Jean’s • MTF Finance • The Coffee Guy

Service Providers • enableHR Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine, and a full list can be found at www.franchiseassociation.org.nz.

Event Calendar 18 September

Auckland

FANZ After-4

16 October

Auckland

FANZ Breakfast

9 November

Auckland

Franchise Awards

21 November

Tauranga

FANZ After-4

11 December

Auckland

FANZ Christmas BBQ

Look for this sign BEFORE you sign! If you’re looking at buying into a franchise, look to make sure the franchise system is a member of the Franchise Association of NZ. This shows that they are committed to best practice franchising and are operating in accordance with the FANZ Code of Practice and Code of Ethics.

FANZ encourages you to make an informed choice. Visit www.franchiseassociation.org.nz or call 09 274 2901 for more information.

For more details of these and other events in Christchurch, Wellington, Tauranga and other centres, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 290

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

39


Xpresso Delights 2, 3 or 4 day a week business offers genuine semi-passive income. How? Let our premium fully automatic coffee machines do the work for you, they make the coffees while you earn the income. Plus you get to choose the days and hours you would like to work.

FCA Magazine NZ.indd 1

At Xpresso Delight, we are in the corporate workplace coffee market. We offer a business opportunity like no other, operating within a market that loves and accepts our unique product and service. Plus you benefit from over 12 years experience with our proven systems, training and support.

Xpresso Delight provides a cafe quality experience right inside the workplace. Our client Locations enjoy all their favourite coffees and even hot chocolate all at the press of a button. Plus they enjoy our 5 Star Concierge Coffee Service that only Xpresso Delight can deliver.

7/02/16 5:50 PM


Opportunity: Home & Building

CLEARLY

superior Diamond Fusion is an opportunity with a sparkling future

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ne person’s problem is another person’s opportunity. So says Fraser Benton, whose frustration at a dirty shower door took him on a journey to become franchisor of Diamond Fusion EasyClean. ‘Home owners who invest in a beautiful bathroom hate having it spoiled by grey, cloudy shower glass. While soap scum is easy to clean at first, silica, calcium and lime in the water is almost impossible to shift. ‘The solution is to protect new glass with an easy-to-clean coating before the issue even arises. With the current building and renovation boom, the opportunities are practically limitless. Diamond Fusion franchisees treat new glass to repel scum and spray, can make dirty glass sparkle like new, and can bring back the beauty in many other surfaces, too. They include: • Showers • Commercial glass • Glass balustrades • Vehicle windscreens • Marine glass

Householders, commercial property owners and boaties are all potential customers

No glass ceiling

Diamond Fusion is looking for franchisees in most parts of the country to take up the opportunity to build a substantial business of their own. ‘The investment from $50,000 +gst gives you a large exclusive territory, all the necessary equipment and start-up stock, and 10 days’ training covering all aspects of cleaning and application. It also includes set-up and launch support, and everything else you need to get going, then there’s ongoing mentoring and marketing to help you grow. ‘If you can sell yourself and the product, aren’t afraid of networking, looking for opportunities and standing up at home shows, and have the nous to seek out commercial opportunities in your area, I want to hear from you. There’s no glass ceiling to this opportunity, so call me.’

advertiser info Diamond Fusion www.diamondfusion.co.nz Contact Fraser Benton M 021 234 4170 franchise@diamondfusion.co.nz

The impossible dream

Fraser explains. ‘I had been looking for a business that offered me financial security along with the flexibility to spend time with my two boys. It seemed like an impossible dream until a chance conversation with a friend led me to Diamond Fusion, the New Zealand agents for DFI. ‘It’s a California-based company that has developed the world’s leading environmentally-friendly nanotechnology to transform ordinary glass into a high-performing, resilient surface which easily repels hard water stains as well as soap and body scum. The coating fills the microscopic peaks and valleys of glass, leaving an optically transparent silicone film that is very simple to care for. ‘Diamond Fusion Easy Clean predominantly bonds to the molecules of the glass, so the product has a lifetime guarantee in homes, and 15 years for commercial applications. With that sort of effectiveness, you can imagine the market among home owners, landlords, hotels, motels, gyms, leisure centres, and all sorts of places. It saves people money every time they clean a shower or other treated surface. In retirement homes, they often replace shower glass completely before a new resident moves in – but Diamond Fusion can eliminate that cost, too.’

Taking off

JOIN THE LARGEST SURFACE PROTECTION AND RENOVATION GROUP IN THE WORLD Diamond Fusion products protect and restore thousands of glass splashbacks, showers and glass balustrades. We've even protected the windows on a Navy frigate – THAT'S HOW GOOD OUR PRODUCTS ARE! A Diamond Fusion franchise provides the opportunity to own a successful business with the advantage of belonging to a huge network providing ongoing knowledge and support.

Fraser soon found himself appointed the Tauranga agent for Diamond Fusion. ‘I found a ready market and started doing well very quickly – the product is easy to apply after just a little training. Things really started moving when marketing specialist Simon Bell became the distributor. Together, we proved that it was a fantastic opportunity that just hadn’t been developed properly here. That gave me the confidence to take over the New Zealand licence in 2015.

We provide:

Applicants should have:

• Quality business systems and products to help develop an enjoyable and profitable business

• The ambition to own their own business

‘As I settled into the new role, I had more and more national clients asking when we would have a true network of applicators throughout the country and I realised that franchising was the best way to achieve this. A franchisee has a vested interest in succeeding and is prepared to put in the work because they’ll reap the rewards themselves. I looked to see who could help me develop a franchise and chose the best – Franchize Consultants. We worked closely together to create a business model that really works for franchisees and offers a good return on their investment and now we’re ready to launch.’

The initial investment starts at just over $50,000 and exclusive areas are available in a select number of NZ locations.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

• Comprehensive initial training and valuable ongoing support

• Great people skills • The ability to follow a system • A reasonable level of fitness

Contact Fraser TODAY franchise@diamondfusion.co.nz 0800 666 785 41


Accelerating success. Reach more people - better results faster.

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*Artist impression only

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Nearing completion

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South Island Commercial Ltd, Licensed under the REAA 2008

colliers.co.nz

42

Franchise New Zealand

Spring 2019

Year 28 Issue 03


Opportunity: Home Services

New V.I.P. franchisee reaps the rewards of owning her own business

Robyn Wassen: ‘I’d recommend it to anyone’

making REAL MONEY A

fter a lifetime in the legal profession, Robyn Wassen reckoned she was in need of a change. ‘Being tied to a conveyancing department was rigid and stressful, so I decided to do something completely different and bought a cleaning franchise! I’m so glad I did – V.I.P. has given me security, the flexibility to organise my own schedule and the capacity to build a business. I’d recommend it to anyone!’

a few weeks she asked me back, as the quality wasn’t what she wanted at all. That reinforced my feelings about the V.I.P. training, and now I have a waiting list!’

$2,500 per week for full-time

V.I.P. operates both indoor (home & office cleaning) and outdoor (lawnmowing & gardening) opportunities and is surprisingly profitable, as Robyn has found out. It can generate a full-time income from a part-time role or, with a couple of staff, grow from small beginnings into a sizeable business.

John and Estelle Logan, the National Franchisors for V.I.P, say they are not surprised by the success Robyn has had with her new business. ‘Robyn wanted a change in life and more flexibility, but without a huge drop in salary,’ Estelle says. ‘This is exactly what buying a franchise with V.I.P. can provide: you own your own business and have the protection and support of our multiple award-winning franchise family.

Build at your own speed

‘Robyn is already doing very well, and can expand when she’s ready. Some of our full-time franchisees are earning over $2,500 per week!’

‘In business terms it’s quite a low investment, but you can build a very successful business from it – and build it at your own speed, too,’ Robyn explains. ‘The reputation of V.I.P. coupled with that all-important word of mouth recommendation has already doubled my client base in Whangarei, and doing just two to three cleans every day is already bringing me a turnover of $1000 a week. ‘I choose not to work weekends, but I still have plenty of opportunity to grow, and the V.I.P. system gives me the flexibility to employ people, too. Currently my priority is my grandchildren, and I can work the business around kindy runs when required, but as they grow up I will have time to expand and V.I.P. makes that possible.’ Starting any business can be scary, so Robyn found it reassuring that V.I.P. pays new franchisees while they are training. ‘I’m sure it helps many people get into the business – I’m one of them. I think the outlay and the perceived risk puts some good people off buying a franchise, and after many years of regular salary it was nice to have that element of certainty. The franchise also provided my initial clients, so my first steps into my own business were much easier than they might have been.’

Training pays off

Robyn started in November 2018, having spent a month learning the ropes and training for her new role as a business owner. ‘The reason V.I.P. franchisees do such a good job is down to the training. You’re taught to do things in a particular way, because it’s proven to be methodical, efficient and saves valuable time. That’s combined with some very superior products and cleaning systems which I rate very highly. ‘All this matters because the more efficiently you work, the less energy you use – and the less time you take, the more clients you can handle in a day. All that adds up and explains why this is such a profitable business.’ It also delivers better results. ‘A few months after I began, one of my clients decided she wanted a cheaper service from someone else. Within franchise.co.nz – PUTTING PEOPLE IN BUSINESS

For the Indoor opportunity, Estelle says, ‘We’re on the hunt for local people with a keen interest in all aspects of home care and cleaning, both residential and commercial.’ V.I.P’s Outdoor franchises offer many of the same advantages. ‘If you’re eager to get out into the sunshine and are interested in landscaping, lawnmowing, groundskeeping, pruning, maintenance, hedge trimming and more, we would love to hear from you. ‘Even if you have no experience but a passion to learn, we can still help you, whether you’re looking for an entry-level business opportunity, an established two-person franchise or a multi-franchise role where you can run your own crews.’ ‘We provide full training to help you carry out your work efficiently to professional standards, and to set up and manage your own business. As Robyn mentioned, there’s also flexibility to work around school hours, and a paid training period as you learn the skills you’ll need, then ongoing support to help you grow.’

Time to make the change

‘V.I.P. has franchise opportunities available for sale in your area right now with a varied range of investment options, so call us and find out more,’ Estelle invites. ‘Robyn is doing particularly well and knows that when she is ready she will be able to expand as much or as little as she likes. ‘If you’re ready to make a change in your own life, we can help you get into a profitable business of your own.’

advertiser info V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

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Franchise Development

12 TIPS FOR M

Greg Nathan of Franchise Relationships Institute explains how to tap into the power of multi-unit franchising as a growth strategy

M

ulti-unit franchising, where franchisees own and operate more than one business unit or territory, is increasingly popular. For example, a McDonald’s franchisee might own four or more restaurants, while many petrol stations are operated by multiple franchisees who might own 10 or 20 outlets in the same region. Even in the service sector, it’s not uncommon for franchisees to own multiple territories, while in retail the same franchisee might own 2 or 3 outlets in neighbouring areas.

Invest in the future of your business Determine franchise systems compliance through mystery shopping Identify strengths and gaps in brand compliance and service delivery to give you the edge in your market. Capitalise on the power of our proven systems to discover what really happens when customers visit your business. Devise strategies to retain and grow your customer base, by accessing targeted feedback from our extensive shopper network.

Mystery shopping solutions Results oriented analysis Customer retention strategies Find out more: Contact Manager Donna Gower 09 481 0156 021 032 9163

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dgower@shoppersanon.co.nz www.shoppersanon.co.nz

This approach offers franchisees and franchisors an efficient path to boost sales, profits and market share. Offering good franchisees the opportunity to own several business units increases the appeal of a franchise through offering a path to growth, reduces the cost of recruitment and training for franchisors, and helps to overcome the current shortage of prospective franchisees which may be restricting expansion. However, despite the benefits for both parties of being able to ‘grow with who you know’, there are also significant risks. In this article, I’ll share 12 evidence-based tips for franchisors from our years of research and experience at the Franchise Relationships Institute. 1. Create measurable expandability criteria You need to know whether a franchisee is capable of running multiple units – especially if the potential for multi-unit franchising was not in your original plan, and existing franchisees were recruited for their ability to run single units. Create a checklist of the capabilities and resources known to impact on a franchisee’s performance in your network, particularly those relevant to running multiple units. The expandability criteria should be linked to a rating system that enables the franchisor team to objectively compare franchisees against predefined standards, described using observable behaviours. This type of behavioural rating system brings a high level of internal consistency and is known as a Behaviourally Anchored Rating Scale or BARS. 2. Make the expandability criteria transparent Transparency enables everyone in your network to have a shared understanding of what excellence looks like. It also places an onus on the franchisor team to ensure their criteria are clear, fair and relevant. This is particularly important if several franchisees are vying for the same business expansion opportunity. High potential franchisees will want to know what you are looking for so they can prepare their business operations for the assessment. 3. Don’t say ‘No’, say ‘Not yet’ When a franchisee is assessed against objective expandability criteria, gaps in their capability or performance will inevitably be exposed. Some of these may not be easily rectified, or the franchisee may not be committed to taking action to change their approach. If a franchisee is rated as ‘not ready to expand’ but is still motivated and wants to improve their operations, provide coaching on how they can close their capability gaps, and encourage them to apply again at a future date. Franchise New Zealand

Spring 2019

Year 28 Issue 03


MULTI-UNIT EXCELLENCE 4. Involve key executives in the expandability process

6. Engage franchisees so they own their development plan

While growing a franchise network with existing franchisees is in many ways simpler than recruiting new franchisees, there will still be a number of issues to be considered. These include the completion of new franchise documents, leases or partnership agreements; pressure-testing the financial capability of the franchisee; and reviewing technology and management systems to ensure they are capable of supporting the expanded business. This is likely to involve several franchisor support office functions, so ensure relevant people are consulted for their expertise and support.

As mentioned before, the expandability assessment process will inevitably identify areas for improvement. For instance, a lack of systems in a single-unit business can usually be addressed by a franchisee working harder. However in a multi-unit operation, systemic weaknesses are likely to result in serious business problems. A franchisee who wants to expand must be fully engaged and take ownership of their business development plan, with the franchisor acting as a coach to follow up and monitor progress.

5. Pro-actively scout for franchisees with expandability potential

7. Educate franchisees on the shift from working IN to working ON their business

Regularly review the performance and potential of all franchisees. Identify those who run great businesses and want to grow, and discuss multi-unit expansion with them as a possible strategy. Ask if they’d like to be assessed on your multi-unit expandability process. While not all franchisees are ready or willing to expand, going through the process will help them to identify how they can run a better business – a win for everyone.

Franchisees who have expanded from one to many units will tell you that, while you can run two units in a similar way to one, everything changes when you grow to three or more units. At this point franchisees can’t just work harder or share the load between family members. They now need to have an infrastructure and systems that enable them to step back and work on their business using financial reporting systems, performance management processes, and staff engagement programmes.

www.majesticteabar.com franchise.co.nz – PUTTING PEOPLE IN BUSINESS

45


FREE PERSONALISED NUMBER PLATE WITH NEXT FRANCHISE SOLD! NZHS GIVES GIVES PEACE PEACE NZHS

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Franchise Development

8. Check that funding plans are sustainable As a franchisee’s business grows, the impact of their success or failure on the broader franchise network also grows, so franchisors should be particularly vigilant about the financial health of their multi-unit franchisees. Good expandability criteria should include a review of how the franchisee is funding their growth, and whether this is sustainable. The existing business should not be put at risk if the expanded operations are slow to grow or hit problems. Many franchisors also negotiate a tripartite agreement with banks so they can gain access to important financial data if they suspect a franchisee is getting into financial difficulty. 9. Support franchisees to gain access to capital Lending institutions have their own language and processes for approving finance. Because many small business people don’t understand this, they often unintentionally sabotage their applications for finance by providing emotional or irrelevant information. They may also unwittingly enter into uncompetitive lending arrangements. Franchisors would be wise to facilitate access to competent financial advisors who can assist franchisees to prepare bank-friendly applications and shop around for competitive financial deals.

Pre-purchase house inspection company offering a range of building reports and inspections Ongoing training, latest technologies, continued research and development, discounted rates and marketing support.

10. Ensure there are robust management structures and partnership agreements It is not uncommon for franchisees to pool their resources and form partnerships or joint ventures to share the risks and responsibilities associated with expansion. Franchisors should ensure there are clear guidelines on who is accountable for key functions in the business and who will be the designated point of contact. Also, business partners will sometimes find it harder to work together than they thought, so there should be a professionally drawn up partnership agreement with guidelines on how the partnership will be dissolved if things don’t work out.

We need additional inspectors in; Auckland, Hamilton, Tauranga, Taupo, Wellington, Tasman and many more...

11. Provide targeted professional development support We have a great team in our established franchises, so we’re looking for likeminded people. Franchises from $26,000 $39,000. This cost includes a start-up kit of tools, manuals, training, equipment, and marketing.

FIND OUT MORE:

www.nzhousesurveys.co.nz/franchise Contact: Jeff Twigge Email: jeff@nzhousesurveys.co.nz Cell Phone: 027 222 4328

APPLICANT

MEMBER

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Because multi-unit franchisees are typically running multi-million dollar businesses with large autonomous team structures, they will appreciate opportunities to develop their financial and leadership skills. Special multi-unit seminars and break-out sessions at conferences are a growing trend, as are facilitated performance groups where franchisees share data, goals and plans, and hold each other accountable. Higher calibre field managers with strong business acumen may be needed to provide relevant support for these larger businesses. Field managers may also need to get clear about what information they should be communicating and to whom, given the multiple people they are now dealing with. 12. Draw on their experience Multi-unit franchisees often make competent and willing mentors for franchisees wanting to grow. Involve them as panellists and workshop leaders in your conferences and seek their views on new initiatives – but be prepared for strong feedback as they are likely to have high expectations and be direct and challenging. This feedback can be useful for franchisors if it is given and received in the right spirit.

Conclusion

In conclusion, multi-unit franchising is a growing phenomenon in most countries, including New Zealand. Not only does it create efficiencies for a franchisor team; it can also be the ultimate loyalty programme for rewarding quality franchisees who are keen to grow. I hope these 12 tips help you make the most of this excellent growth strategy. Franchise New Zealand

about the author Greg Nathan is Founder of the Franchise Relationships Institute (FRI) and author of several best-selling franchising books including Profitable Partnerships. For more information about Greg and FRI’s work, including their Multi-Unit Diagnostic tool, go to www. franchiserelationships.com.

Spring 2019

Year 28 Issue 03


Opportunity: Leisure & Education

THE BUSINESS OF FUN Max Luo: ‘Just Kidz is totally professional in every regard – it’s everything I hoped for’

J

ust Kidz pre-school education centres describe themselves as ‘a fun place to learn’, but they can be fun to own, too – not to mention profitable. ‘If you have a passion for children and early childhood education, Just Kidz is the ideal model,’ says Wei Luo, who owns the Just Kidz centre in Auckland’s Flat Bush. ‘I’ve been in business for nearly two years and the franchise has been totally professional in every regard.’ Wei Luo, who prefers to be called Max, had a communications business in China, ‘But I’ve always preferred people, especially children, to electronics,’ he smiles. ‘I began to look around for opportunities in the childcare sector in China, but after a friend introduced me to Just Kidz, I decided New Zealand was a better option. I could see Just Kidz offered exactly the kind of professional training and support I knew I would need at the beginning of a new business. I’ve not been wrong either – the franchise helped me find an excellent location together with a really excellent manager and several first-class teachers.’

Just Kidz franchisees nurture children, build businesses approximately 6-12 months to break even, Vanessa says. ‘Generally, a centre will recoup the initial investment within five years, so with a renewable 15-year agreement this is a business with considerable profit potential that can provide a very good return for franchisees like Max. If you have a gentle and caring nature, empathy with people and an astute head for business too, please give me a call.’ The last word goes to Max Luo. Having moved countries to get into his ideal business, he has no doubts about the value of his Just Kidz franchise, both personally and financially. After two years, Max confirms, ‘It is everything I hoped for!’

advertiser info

Just Kidz www.justkidz.co.nz Contact Vanessa Henry P 0-9-393 8085 M 021 204 3410 vanessa@justkidz.co.nz

Not just another school

Just Kidz operates pre-schools providing education for babies to sixyear-olds. ‘Our aim is to create a fun place for younger children to learn,’ says Vanessa Henry, operations manager for Just Kidz. ‘Our educational programme is based on the Te Whāriki curriculum incorporating the educational philosophy of Reggio Emilia and RIE, which encourages children to be initiators and explorers. ‘We are not just another pre-school,’ Vanessa emphasises. ‘Just Kidz is open from 7am to 6pm every working day of the year; each centre is purpose-built within areas of high demand, often in areas of new development; and high quality facilities and resources are put in place right from the start. We maintain a ratio of teachers to pupils of around one to eight or nine, or one to four for children under two, which allows us to give full weight to treating each child as a unique individual.’ The first Just Kidz was opened by Gavin and Debra Muldoon in 2001 in Dannemora – then a new Auckland suburb. Today there are six centres, four of which are franchised, and the company has plans to expand throughout the Auckland region and all over the country. ‘Warkworth and Pukekohe Just Kidz are now being developed,’ says Vanessa, ‘and other areas in the pipeline mean more opportunities for new franchisees.’

Setting the standards

Just Kidz manages the design and build of every new centre, including all the legislative paperwork, explains Vanessa, whose career in early childhood education spans almost 24 years and 3 continents. ‘Thereafter I build close relationships with each franchisee and ensure they adopt the high standards we set, including systems, industry regulations and the value we put on all our staff.

Fun for Serious Adults We are looking for people who know how to operate a good business and manage a dedicated team of staff, as well as sharing their passion for quality education. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level around $750,000.

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

‘We welcome interest from anyone with a genuine interest in childcare, but a background in education is not essential. From experience, the people who work best in this role are those who can operate a good business and manage a dedicated team of staff. Of course, if any teachers out there fancy a change into a more focused business role, we would love for them to apply.’

Everything I hoped for

A fully set-up Just Kidz licensed for 75 children requires a total investment of around $750,000 including working capital, and will take franchise.co.nz – PUTTING PEOPLE IN BUSINESS

47


Opportunity: Home & Building

LEADING THE WAY Oncore’s repair & maintenance management franchise is starting a revolution

B

uilding a service business is all about getting sales leads to convert, and the way they’ve been coming in is second-to-none,’ says Nick Bridge. ‘After my first year as Oncore’s pilot franchisee, things have really taken off and I’m very happy.’ Oncore franchisees provide residential and commercial property owners with maintenance and repair services by managing trusted teams of local tradesmen. It’s the latest brand from marketing specialists Traffic, the company behind Refresh Renovations and Zones Landscaping, which have achieved massive success both in New Zealand and overseas since launching eight years ago. The first two brands have completed over 1,000 projects, and now Traffic is applying the same formula to the repair and maintenance side of the market. It means new Oncore franchisees benefit from well-proven systems not just for generating leads but also for converting them into paying customers, and for developing a profitable and sustainable business. ‘A lot of people struggle to find anyone to do those smaller jobs, especially when there is a crossover of skills required,’ says Nick.

Filling a need

‘Refresh was created to establish a reliable national brand specialising in renovations. Builders always seemed to regard renovations as second-rate work used to fill in gaps between “proper jobs”. The results were inevitable: shoddy work, time and budget over-runs, and unhappy customers. Around 20 per cent were ending in a major dispute. Refresh changed all that by establishing franchisees who are good communicators and good project managers backed by a team of reliable local tradesmen. Zones did the same for landscaping. Now Oncore is going to revolutionise the management of repair and maintenance jobs, too.’ Oncore offers property owners a customer service experience that exceeds current industry practices. When customers contact Oncore, they are met with a prompt response followed up with a friendly and professional consultation. Rather than contacting and managing multiple trades themselves, homeowners enjoy one point of contact who will oversee the completion of their maintenance and repair work. It’s a cost-effective approach which ensures projects are professionally managed.’

Nick Bridge: ‘There is real money to be made in this sector’

People, management and demand

Nick started life wanting to be a pilot. ‘After I got my PPL my interest waned as I realised I preferred a bit of variety in life rather than just driving through the skies,’ he explains. ‘I went into sales, became an operations manager and then bought a small retail business. Initially I didn’t think owning a small business could be that hard, but as I matured, I learned a lot and realised it was very much about people skills – especially in the service industries. From there, I bought a small maintenance company which has steadily grown. ‘When I was approached by Traffic to be the pilot franchisee for Oncore, it was appealing because I’ve seen what they have achieved already, building two outstanding companies from nothing. From my perspective, the vital element was and is lead generation. If an organisation can get me multiple leads, I can do the rest. I had the contacts in the industry to ensure seamless job completion for any customer, and Oncore is now building a list of preferred and trusted tradies that we all know can do a quality job every time. ‘Every job is unique, and it really pays to use a specialist. If I’ve used a general tradie to do a job, generally they are slower and the work is not to the high standard we are looking for. Specialists don’t always want to do the small jobs, but once they realise how much work you can feed them, they are keen to work with Oncore. My advice to any franchisee would be to make sure you get the right person for the job. If it’s done properly first time, it’s going to last, and bring in more referrals.’

Benefit from big business

‘Joining Oncore brings you all the benefits of the overall group, with the marketing and buying power of three Traffic brands working in your favour,’ says Dan Vincent, Oncore’s Managing Director. ‘We have national partnerships with insurance companies meaning a steady supply of leads from day one. ‘If you have sales or marketing skills, plus a long-term commitment to growing a business and customer service, then Oncore could be just the kind of challenge you are looking for. Building experience is not required, but professionalism is. We customise training to suit the experience you already have and help you develop the skills you need, then provide proven systems to help you grow. ‘Oncore already has eight franchisees on board, and we have areas available throughout the country. Investment is from $50,000.’ First franchisee Nick Bridge concludes, ‘The longer I’ve been on board, the more I’ve realised the size of the market – there is real money to be made in this sector. Traffic have done a great job in building a very effective model and have every interest in making it profitable for new franchisees. With advertiser info Refresh, Zones and now Oncore, they are building a complete Traffic service that home-owners www.nzfranchiseopportunities.co.nz can rely upon throughout the Contact country. To find out if it’s for Dan Vincent you, give Dan a call and book P 0-9-301 0209 a place at one of the regular M 021 443 143 discovery presentations.’ danv@traffic.net.nz

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Franchise New Zealand

Spring 2019

Year 28 Issue 03


One call does it all 0800 33 66 55 www.oncoreservice.com

Hit the ground running with an established client base PART OF THE REFRESH GROUP

We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

One call does it all 0800 33 66 55 www.oncoreservice.com PART OF THE REFRESH GROUP

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go

REVENUE $1,750,000

How your business could grow

• You need management and sales skills, not trade skills • Oncore is part of the Refresh Group. The world’s leading renovation franchise

NET PROFIT $212,445

• Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

YEAR 1

YEAR 3

YEAR 6

0800 001 048 www.nzfranchiseopportunities.co.nz


Join the world’s largest most successful renovation franchise We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills

REVENUE +$2,000,000

Potential business growth

• Refresh Renovations already operate in Australia, UK and North America and are the market leader in New Zealand

NET PROFIT $180K - $250K

• A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more… YEAR 1

YEAR 2

YEAR 3

0800 000 951 www.nzfranchiseopportunities.co.nz


Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz


Current and upcoming locations available: Takapuna | Tauranga Crossing | Commercial Bay (opening early 2020) For info or questions: www.birdonawire.co.nz/partnerships Or call Brad on 027 526 3333


Buying A Franchise

time to QUIT YOUR JOB? 9 good reasons to start your own business – and 5 good reasons not to

8. You want to minimise the risks. Franchising is a lower-risk way of going into business than setting up from scratch or buying an independent small business.

B

9. You have the finance. You have some savings, or redundancy money, or equity in your house which make it possible to invest in a business at last.

Yes …

1. You’re afraid of being made redundant. Fear might get you out of your existing job, but if you are to enjoy having your own business, you need positive reasons, too.

uying a business is a dream for many. Be your own boss, set your own hours, get all the rewards of your own efforts. But in the first few years, you’ll probably work harder than you ever have in your life. That’s why it’s important to buy a business for the right reasons. 1. You’ve always wanted to own your own business. You want to control the decision-making and have a say in future plans. 2. You are determined to control your own destiny. You are happy to accept the mix of risks and rewards that come with self-employment, and to put in the effort to get the right results. 3. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children. 4. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field. 5. You want to learn new skills. Franchises offer thorough training in their specific business, so if you have the ability to learn, a bank manager can become a baker. 6. You want to do something you love before it’s too late. You’ve already had one or more careers but have a passion you want to follow. 7. You want to create something for the future – yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation.

… Or no

2. You are frightened of change in your organisation. If you run your own business, you must be comfortable with change. Industry disruption is common and franchisors will expect you to adopt positive initiatives with enthusiasm. 3. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others – not letting others do the work. 4. You want to take it easy. If you buy your own business, you will work harder than you ever have – at least at first. 5. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do – don’t let someone sell you something.

Now start looking

If you said yes more than no, research what’s available – see Find the Right Franchise at franchise.co.nz/article/639. Take your time, take advice and make sure you have the full support of your family. Going into business is a big step, so tread carefully.

Commercial Kitchen Hero As a Cookright Product Supply & Commercial Kitchen Cleaning Franchisee your clients will love the cleaning service you offer so much you’ll be their ‘kitchen hero’ in no time at all. A Cookright franchise is an easy-to-run, low overhead business with cleaning equipment and procedures that make you the ‘kitchen hero’ for hygiene, safety and fire compliance requirements in your customers’ busy kitchens. While the cornerstone of a Cookright Franchise is the cleaning of deep fryers, filtering oils, disposing of used cooking oils and the sale of a great range of cooking oil products, the real benefit to your clients is releasing them from those hot, messy and potentially dangerous jobs (when carried out by non-professionals) so they are free to concentrate on growing their businesses.

Stop looking. Stop wondering. Stop everything you’re doing, and talk to us before you talk to anyone else. Iridium Partners help potential franchisees research, evaluate, and navigate the franchise industry. We don’t just buy and sell franchises. We match people with businesses. We work with a number of high-profile brands to offer franchise opportunities, and can also assist with purchases outside of our network. So stop reading, and pick up the phone. Call Nathan 0275 393 022 or email info@iridium.net.nz iridium.net.nz

As a professional cleaner, with access to equipment and tried and true systems, the job is a lot ‘cleaner’ than you may think so that’s just one reason to find out more. As a franchisee you will have access to the tried and true Cookright business model that, combined with your business acumen and energy, will see your business grow and create new & prosperous opportunities along the way.

VATMAN

The Kitchen Hero

Find out more about a Cookright Product Supply & Commercial Kitchen Cleaning Franchise near you.

It’s worth a phone call - 0800 804 104 www.cookright.co.nz . I.R.B. Realty Ltd Licensed REAA 2008

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Looking For a Rewarding Opportunity? Create your own future as a Jani-King Regional Master Franchise Owner. When you invest in a Jani-King Master Franchise you are investing in the opportunity to be a Franchisee, and develop an exclusive territory. This franchise business opportunity gives the Master Franchisee the ability to establish a Regional Office that grants licenses to individual JaniKing Unit Franchises, train the Unit Franchise Owners, and secure cleaning contracts for Franchise Owners to service. Opportunities for a Jani-King Master Franchisee to develop and grow a successful business exists in any area where a number of businesses are located. All commercial buildings require cleaning and many select the consistency and superior quality of contracted services. There is potential to gain new customers every single day, it is why we keep growing. Whether it’s a newly-constructed building or a customer who is in need of a better cleaning service, the opportunity to build your business in the territory of your choice is unmatched. As a Jani-King Master Franchisee you would be expected to have business management experience as you will be responsible for your staff and growing your business, but commercial cleaning experience is not a prerequisite. Extensive training and support are provided by Jani-King.

Opportunities Available Taranaki Whakatane Rotorua Taupo Gisborne Napier/ Hawkes Bay Manawatu Kapiti Coast Wairarapa Nelson/ Tasman West Coast South Canterbury/ North Otago Central Otago Marlborough/ Kaikoura Southland

Call us now to find out more - 0800 654 243


Opportunity: Home & Lifestyle

FREEDOM OF CHOICE Freedom Companion Driving encourages new franchisees to spring into summer with special offer

S

pring has arrived, summer is coming – and that means increasing demand for Freedom Companion Driving Services. The franchise, which provides essential transport for people who want a little more personal service than most, always gets busy at this time of year with tourism and family events adding to the usual demand, so franchisor Joanne Bush is keen to get new drivers on board. ‘To encourage people to join us, we’re reducing the usual $32,000 franchise fee to $25,000 +gst from now until 6 December 2019 for all potential franchisees in the South Island,’ says Joanne. ‘The same offer is also available for selected territories in Auckland, and for Palmerston North, Gisborne, Napier and Hastings. ‘The investment covers training, equipment, uniform, launch marketing, client management and other systems; the only extra you need is a suitable late-model vehicle and the necessary licences. ‘There’s ongoing IT and marketing support and, as your business grows, you can add more vehicles and employ suitably-qualified drivers to make the most of your exclusive territory without paying another up-front fee.’

Multiple income streams

Joanne says that, ‘The great thing about Freedom Companion Driving Services is that it can offer a variety of income streams. If your territory includes large retirement villages, lots of rest homes or a big hospital, your core business could be assisting clients to and from medical appointments. In most areas, we are able to accept Total Mobility cards – a big part of our business providing trusted transport for seniors and those with specific disabilities. Franchisees near an airport will typically do a reasonable amount of airport driving, and others may specialise in safe transport for younger people, including after-school activitity transport and transport for disabled children and teens. Familiarity and trust are important for both children and their parents or caregivers. ‘In many parts of the South Island, distances can be vast. For hospital appointments, there may be an ambulance shuttle service available but that can mean waiting around for hours after an appointment for the return shuttle. On the other hand, a Freedom franchisee can drive the person to their appointment and then leave for home immediately, or act as a companion for some city shopping or perhaps a visit to a café or restaurant before returning home,’ says Joanne. ‘Another opportunity showing great potential is tourism. Showing people the sights with total flexibility as to where they go and how long they stay is popular, and if you have a comfortable SUV, you can take them on little adventures to places they’d be unable or unwilling to drive to themselves. Then there’s chauffeuring business people: rather than sit behind the wheel fuming at the traffic, they can be on their phones or laptops getting on with business, with someone they know and trust doing the driving.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Supported to succeed

While franchisees have freedom to develop their business in the way that best suits their own territory, they have plenty of experience to call on. ‘I’ve spent 30 years in sales, marketing, PR and a stint with NZ Trade and Enterprise assisting small businesses. It was the potential of this business that appealed to my husband Mike and me when we bought Freedom Companion Driving Services three years ago,’ says Joanne. ‘Today we have over 20 franchisees and I’m more enthusiastic than ever about what we do. ‘New franchisees must be personable, engaging, patient and friendly, scrupulously honest, have a genuine desire to help, and enjoy driving safely. They must also be able to build relationships with health and other education professionals in their territory. Age and gender are not an issue, and neither is having previous business experience as long as you have a warm, friendly smile and the determination to succeed. ‘Freedom franchisees can enjoy a great work-life balance while building a flexible, rich and rewarding business of their own. We’re looking to appoint and train more franchisees in key areas before Christmas, so get in touch now and take advantage of our special offer.’

advertiser info Freedom Companion Driving Services www.freedomdrivers.co.nz Contact Joanne Bush P 0800 333 499 franchises@freedomdrivers.co.nz

Looking for a business with heart? Join Freedom Drivers

Make a difference in your community

Are you looking for a flexible lifestyle business building community relationships in a growing sector? Are you kind and caring? A good communicator who enjoys driving? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training and ongoing support provided.

We are expanding our network

Call now to ask about availability in your area!

0800 333 499 franchises@freedomdrivers.co.nz - www.freedomdrivers.co.nz

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Kelly Sports is offering you an opportunity to own your own business and make a real difference in children’s lives by helping to develop their skills and confidence through sport.

 Simple franchise model that’s easy to understand  Full training in coaching and business management  Great franchise network (currently 36 nationwide)  Flexible lifestyle  Variety of opportunities

CONTACT US NOW FOR A FRANCHISE INFORMATION PACK Call Paul Jamieson on 021 409 241 or 0800 GO KELLY Email paul@kellysports.co.nz | www.kellysports.co.nz


Opportunity: Food & Beverage

strong bones STRONG BUSINESS Anchor Milk franchisees grow husband-and-wife business into multi-million dollar success

H

arvey and Kerry Weir have made a resounding success of their Anchor Milk franchise, growing a husband-and-wife opportunity into a multimillion dollar business over 16 years. Now the Oamaru couple have received the company’s 2019 Franchisee of the Year Award. Anchor franchisees operate independently-owned businesses supplying Anchor’s national clients and developing local customer bases for products such as Primo, Fresh N Fruity, Mammoth, Mainland, Kapiti and Calci-Yum, as well as Anchor itself. Anchor Milk is part of the New Zealand-owned Fonterra Co-operative Group, and Harvey is quick to credit the company with being the driver behind their success. With a territory cutting a 100 kilometre-wide swathe from Glenavy in South Canterbury through Dunedin to Clinton deep in Southland, Harvey gets to see more of the country than most. The couple started small, with Harvey and a driver on deliveries and Kerry balancing her career as a dental surgeon with administration. Back then, Harvey would often be up at 1am and not home until 6pm, but today Anchor Milk Otago has five refrigerated milk trucks and two ice cream trucks, with its main depot in Dunedin and a smaller one in Oamaru. ‘We currently employ eight full-time drivers/customer contacts/recycling collectors, an office administrator, a relationship builder/sales rep and a Dunedin depot manager/sales rep,’ says Harvey. ‘I’m mainly involved with staff management and being the public face of Anchor Milk throughout the territory, while Kerry is more behind the scenes, looking after our payroll – as well as Oamaru’s teeth. ‘Our customer base is fairly typical for a rural-urban mix territory. Dairies, superettes, restaurants and cafés – part of being local is getting to know the baristas, who generally take us with them when they move. Then there are the businesses, supermarkets, service stations and other places like McDonald’s where Fonterra has national agreements.’

Keys to success

‘The first 10 years were hard work, but so worth it. We didn’t get a holiday for a while but now we have time for vacation catch-ups and family activities with our three teenage daughters and our 13-year-old son. We couldn’t have grown both a business and a family without Kerry’s parents, who moved up from Invercargill to be here for us. Having that sort of family support is something everybody needs to consider when investing in a franchise.’ Another thing to look for in a business is whether a franchise imposes a ceiling to growth or has conditions that could stifle opportunities for franchisees to expand, suggests Harvey. ‘With Anchor Milk, the sky’s the limit. Maybe it’s because it’s a New Zealand company that Anchor responds so positively to new ideas for additional income streams. When we approached Anchor saying we’d like to distribute Charlie’s and Phoenix drinks they encouraged us to go for it. Markets change and you need to be prepared to change with them. With the success of things like My Food Bag, maybe we might even consider reintroducing home deliveries of milk, yoghurt and cheese into Dunedin’s high density residential areas.’ That sort of community focus carries over into other areas. ‘We’re big supporters of franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Fonterra’s Milk for Schools programme for the contribution it makes to health, particularly dental health – Kerry knows the difference that makes,’ Harvey says. ‘Recycling’s another area that’s important to us. Each of our drivers spends at least 30-45 minutes every day bagging milk bottles for despatch to Christchurch to become raw material for plastic fence posts and crates.’

See what’s possible

Shannon Davidson, National Franchise Manager for Anchor, says that there are currently a number of Anchor opportunities available around the country with investment levels ranging from $750,000 to $1,300,000. ‘Look, it takes hard graft and it won’t happen overnight, but the Anchor Milk franchise has huge potential for growth,’ says Harvey. ‘Brand awareness is huge; community support is strong; and the franchise support from head office is amazing advertiser info and on-going – there’s a real “can-do” attitude to Fonterra Brands seizing opportunities and (New Zealand) Ltd making them work. If you www.anchor.co.nz can manage a fast-moving Contact distribution business and Shannon Davidson build a team, Anchor’s P 0-9-573 7050 the one to be with. Give M 021 243 2814 Shannon a call and see shannon.davidson@fonterra.com what’s possible.’

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k 57


DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise.

Westpac New Zealand Franchise Awards

DEVELOPING As the Westpac New Zealand Franchise Awards celebrate 25 years, Simon Lord looks back at their history

T

his is the 25th year of the New Zealand Franchise Awards – 25 years of entry and effort, excitement and achievement, happy faces streaked with tears of joy and brave masks worn to hide disappointment. Franchise System winners have come from all places and in all industries, international corporations and home-grown start-ups. Franchisees of the Year have come from Northland to Timaru and include Maori and Pakeha, as well as immigrants from India, South Africa, China, North America and Europe. They are a true reflection of the variety and vibrancy of franchising.

2012/13/14 Ivy Joe

Franchise New Zealand has been involved in the Awards right from the start and, among all the franchisee winners over the years, three are particularly memorable for me: Shiraz Hajee, the 2005 Franchisee of the Year, who started his career selling handbags from the pavement in India; Bill Sampson in 2009, whose whole whanau seemed to be involved in his Tauranga business (including his customers, who wrote over 60 testimonials for his entry); and Ivy Joe, the first person ever to win the Supreme Franchisee award three times in 2012, 2013 and 2014. And New Zealand franchising as a whole owes a huge debt of gratitude to Colin Taylor, founder of Stirling Sports, who won the first Franchise System of the Year title back in 1995. In their quest for excellence, Stirling Sports had previously entered the Australian franchise awards and Colin was keen to see New Zealand franchising benefit from the same public celebration and scrutiny. Many others have contributed to the success of the Awards over the years, including numerous volunteer judges, but three names in particular stand out – David McCulloch, Win Robinson and John Foreman, all of whom gave generously of their time to put the event on a sound footing (and, in John’s case, create memorably-themed Awards evenings). The Awards have been supported by Westpac almost from the start.

Quality control

Founded in 1995, the Awards were also designed to encourage best practice in franchising ahead of the formation of the Franchise Association of New Zealand the following year.

We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

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2009 Bill and Georgina Sampson

Franchise New Zealand

While some franchise awards internationally seem to be based upon reputation rather than systems and results (some countries call for entries a scant two weeks before the winners are announced, rather than four Spring 2019

Year 28 Issue 03


NG EXCELLENCE 25 Years Of Winners

Year Winner 1995

1996 1997 1998 1999 2000 2001

2004

Phil & Gill West Bakers Delight, Howick Fastway Couriers Bakers Delight Angela Ferguson Mortgage Choice, Wellington Mike Pero Pete’s Post Sharon Heincen & Alan Phillip Bakers Delight, Onehunga & Milford CleanTastic Star Mart

CleanTastic

Tina & Gerard Kennedy Brumby’s, Rotorua Laser Electrical Group Shiraz Hajee Jesters, Auckland Laser Group Karleen Hennessey PORSE, Waikato Carpet One Alan & Michelle Cook Anchor, Te Puke Paramount Commercial Cleaning David Compton,  Quest, Newmarket Columbus Coffee Bill Sampson Fastway Couriers, Tauranga Columbus Coffee Nick & Clare Thomas Civic Video, Glenfield Paper Plus Nigel & Carmeena Heney Columbus Coffee, Ashburton The Coffee Club Ivy & William Joe The Coffee Club, Bethlehem The Coffee Club Ivy & William Joe The Coffee Club, Bethlehem Specsavers Ivy & William Joe The Coffee Club, Bethlehem Paramount Services The Hall family Columbus Coffee, Kapiti & Porirua Signature Homes Michael Ash Mister Minit, St Lukes Just Cabins Judi & Earl McWhirter Just Cabins Waipa & King Country Paramount Franchise Services Kevin & Sheryl Jones Speedy Signs, New Plymouth

2002

2005 Shiraz Hajee with Lianne Dalziel months as is normal here), the movers behind the initial New Zealand Franchise Awards were keen to ensure that they had real relevance to franchisors and franchise buyers. After establishing the concept, in 1997 the judging process was further developed using a system based upon the Malcolm Baldrige international quality criteria. Today, the criteria measure entrants across six key areas: • Leadership & Planning • Performance Information • Operational Processes

• Customers • People & Capability • Business Performance

One of the fundamental principles is that just being the best entry in a category is not enough to guarantee a win if the entry doesn’t match up to the overall quality standards demanded by the judges. This means that, in some years, no awards have been made in certain categories. Equally, good quality entries may be rewarded with a Highly Commended title even if they don’t win. Awards categories have changed several times since 1995 with different titles being introduced, although differentiating between North and South Island franchisees, and international and home-grown systems, was dropped many years ago. Today, the aim is to recognise the best franchisors and franchisees in New Zealand, regardless of origin – and winners can be assured that their businesses are truly world-class.

Prestige

The New Zealand Franchise Awards have themselves gained in prestige over the years, with Prime Minister Helen Clark attending the Awards dinner for the first time in 2001. She enjoyed herself so much that she attended again in 2004 and 2007. Reflecting the importance of franchising to the New Zealand economy, the event has been regularly attended by various Ministers ever since. Franchisor winners can be assured of widespread coverage and find the awards offer a considerable benefit when it comes to recruitment, while franchisee winners are able to use their new-found fame to generate local PR and business. But, most importantly of all, the awards process itself has helped franchisors and franchisees improve their businesses, whether they are winners or not. By requiring entrants to take a hard look at their business and subject it to external scrutiny, the Awards have become not just a celebration of excellence, but a driver of continuous improvement – just as Colin Taylor intended. This year’s Awards winners will be announced on 9th November 2019. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Stirling Sports Robyn Hulena Wendy’s Supa Sundaes, Riccarton Bruce Grant/Judith Friar Fastway Couriers, Northland Fastway Couriers Tracey Houston, Lollipop’s Playland, Hastings Stirling Sports Alistair & Debbie Boyd Brumby’s, Christchurch Star Mart Bryan & Rosemary Gore Meticulous Maids, Remuera Green Acres Steve & Cathy Wilson Brumby’s, Christchurch Action International Brent & Jo Williamson Robert Harris Café, Timaru Bakers Delight

2003

2005 2006   2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Title

Franchise System of the Year Retail Franchisee of the Year Service Franchisee of the Year Franchise System of the Year Franchisee of the Year Franchise System of the Year Franchisee of the Year Franchise System of the Year Franchisee of the Year Franchise System of the Year Franchisee of the Year Franchise System of the Year Franchisee of the Year Supreme Award Franchise System of the Year Franchisee of the Year Supreme Award Franchise System of the Year Franchisee of the Year Supreme Award Franchise System of the Year Franchisee of the Year Supreme Award Franchise System of the Year - Imported Franchise System of the Year - Home-Grown Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year Supreme Franchise System of the Year Supreme Franchisee of the Year

NB. This list shows the top Award winners for each year. Full results are at www.franchise.co.nz

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Exciting Café Opportunity Available in

G NIN T E P O GUS U A MID 019 2

• Turn key operation & support • Huge residential development • JV opportunityavailable

Contact Murray Belcher on 021 483 500

Long Bay Village North Shore Auckland

REQUEST A PROSPECTUS AND LEARN MORE ABOUT OPPORTUNITIES TO OWN A 9ROUND +64 27 672 2312 • PPOWERMAN@LIFTBRANDS.COM • 9ROUND.CO.NZ

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Franchise New Zealand

Spring 2019

Year 28 Issue 03


Opportunity: Home & Building

households rent, so it’s a huge market – reason in itself to make the $79,000 +gst investment in becoming a Maintain To Profit licence owner.’ Mark says that each licensee benefits from at least five income streams, with multiple opportunities under each. ‘The result is a proven high yield business, with $1 million turnover and a net profit of $80,000 to $110,000 achievable by year two.

Maintain To Profit offers a high yield opportunity for managers with sales ability

HOT PROPERTY T

V stars Kevin McCloud, Kirsty Allsopp and Phil Spencer turned their passion for property into impressive business success – and so have Mark Trafford and Randy Offenbaker. Mark is founding director of Maintain To Profit, one of the country’s leading property renovation and maintenance businesses, and Randy is one of its first licensees. After more than 25 years in the building industry, Mark resigned from managing one of New Zealand’s largest kitchen companies to establish Maintain To Profit in 2007. ‘I felt the time was right to fill a large, costly, stress-inducing hole in the industry,’ Mark says. ‘Maintain To Profit gave home owners, property investors, body corporates, real estate agencies, residential and commercial landlords a one-stop-shop specifically structured to take the negatives and risks out of hiring tradespeople. It eliminated the prospect of unscrupulous contractors, maintenance budget blowouts and missed deadlines. ‘Response confirmed that Maintain To Profit was what the market had been waiting for. Even during the recession, there was no let-up; the need for property maintenance never stops. By meeting that need with great customer service, the best contractors at fair market rates, and a fullysystemised approach to every job no matter how small or large, Maintain To Profit proved a winning formula. ‘And it’s not just our customers who think so, either,’ Mark says proudly. ‘Maintain To Profit was a finalist in the 2010 and 2011 Westpac Small Business Awards, and endorsements and referrals by contractors, national building products suppliers and others are a key marketing tool.’ Major business growth saw another experienced building industry professional, Dean Larritt, become a partner in 2012, and the start of a licensing programme which would take Maintain To Profit throughout Auckland and beyond.

Huge market, huge returns

‘Currently we have 12 licensees with another 2 exclusive territories under offer, and we need more to complete our network, especially with Healthy Homes Standards compliance having come in. Nearly 600,000

Mark Trafford (left) and Randy Offenbaker: Telling it like it is franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘While a passion for property and a passion to be in business for yourself are vital, you don’t need hands-on building experience. Your role as a licensee is very much sales, customer and supplier liaison, and project management. It’s a very flexible system.

‘Interestingly the majority of our licensees are 30-to-40somethings from the corporate sector who are looking to put their skills to use in their own business, while others have come off the tools. It’s not for everyone so, as part of the due diligence process, we tell them to talk to Randy and find out what the business is really like.’

Talk to Randy

Randy is Randy Offenbaker, Maintain To Profit’s Tauranga licensee. After some 16 years in bakery management, Randy’s enthusiasm for property renovation took him into the building industry where his organisational and people skills were quickly recognised with promotions to supervisor and project management, and an eventual role as on-staff project manager at Maintain To Profit. When Randy left the Auckland-based company to join his partner Tracey in Tauranga, he looked for opportunities for going into business for himself but nothing appealed. Then, late in 2017, he called Mark as he was interested in being the Maintain To Profit Tauranga licensee. For Randy, it was a no brainer. ‘I knew how well the business worked, so I was only too keen,’ he says. ‘The business has gone great ever since I started, and I’m thinking about expanding already.’ So what does he tell potential licensees? ‘I’m brutally honest,’ laughs Randy. ‘I tell them how different it is being in business for yourself. It’s not a free ride; they need to understand hard work, getting up early and working until late at night. They’ve got to be prepared to put in the time and effort, think beyond the square. They must be disciplined, motivated, focussed and honest. They also must be prepared to get out to sell themselves and get known in the community – not only to meet potential clients but also to build a contractor base. I’m a volunteer fireman and have also made a point of joining clubs locally – it all adds up. ‘But I also tell them how good this business is and how profitable it can be when you run it right. I tell them about the quality of training that takes them all the way from ground zero to business ownership and explain about Maintain To Profit’s project management systems. I also mention the fantastic customer development and ongoing business support from Mark and Dean, and the wonderful admin team.’ Mark Trafford is keen to hear from anyone interested in becoming a licensee, especially in the remaining territories of Northland, Hawkes Bay, Taranaki, Wellington, Christchurch and Otago. ‘Maintain To Profit is in demand throughout New Zealand, so get in touch fast and find out more.’

advertiser info Maintain To Profit www.maintaintoprofit.co.nz Contact Mark Trafford P 0-9-929 4546 M 027 573 6688 mark@maintaintoprofit.co.nz

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BUYING A FRANCHISE Franchise New Zealand’s website has plenty of free advice for franchise buyers

F

www.franchise.co.nz/article/

ranchise New Zealand has recently re-vamped its popular website, which attracts over 14,000 visitors per month, to make it even easier to use – especially if you’re using a mobile device. Here are links to some of our most popular articles: in each case, enter www.franchise.co.nz/ article/ then the number shown – eg. www.franchise.co.nz/article/81

What to think about when buying a franchise

568

Ten key stages in choosing the right franchise for you

639

To start your journey, have a look at these three articles

What can you afford?

www.franchise.co.nz/article/ Franchising for beginners

81

A safer path to self-employment

2825

What’s the point of franchise fees?

368

After reading these, if you decide that buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. Be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns, or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive income. Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze:

A buyers’ guide to different types of franchises

2890

The advantages of moving to the regions

2398

Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/ 10 financial reasons to buy a franchise

2790

What can you afford?

2397

Funding your franchise

2608

The above hints and links will get you started on your researches. To read more, and access all the above live links in one place, go to www.franchise.co.nz/article/2903.

TM

Franchise Opportunity Recruiting Partners Now Putting the margins back in your pocket. Expressions of interest are now being invited for sites nationwide. • Competitively priced turn-key offering • Boutique roasting system • Attractive financial business model • Full training and support provided

Join NZ’s fastest growing micro-roasting coffee franchise Norman Engel 027 476 7870 Sales@blackandwhitecoffee.co.nz

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Savills (NZ) Limited Licensed REAA 2008

Franchise New Zealand

Spring 2019

Year 28 Issue 03


Opportunity: Business & Commercial

Paramount Services helped ex-painter dubious about franchising into a profitable change of career

fresh

STROKES S

tay organised, stay tidy, and you can clean up,’ is Stuart Mozer’s advice following his very successful transition from painter and decorator to owner of a Paramount cleaning franchise in Whanganui. ‘We bought this franchise with about 10 sites and have grown it to over 20 inside a couple of years. We’d never have stayed on top of it all without the organisation and systems that Paramount taught us.’ Stuart says he’d been a self-employed painter ‘since the beginning of time’ when he and his wife Mary decided on a change of career. ‘She had cleaning experience and I had done a lot of heavier stuff like water blasting and house washing, so we decided a cleaning business would suit us. We wanted a solid business we could expand and grow. To be honest, I wasn’t very keen on the idea of franchising; having been selfemployed for so long, I didn’t particularly like the idea of on-going fees! ‘However, after two years, I have to say you get a lot for your money with Paramount – all those regulations and contracts are looked after, and the Health & Safety stuff which could be a minefield for the unwary. To top it all, though, the franchisor handles the invoicing while guaranteeing us payment, which really suits a hands-on couple like us.’

Doing the right thing

Over the last 30 years Paramount has become a leading company in both commercial cleaning and franchising, having won multiple awards in both areas. ‘We’ve also evolved over the years to become an environmentally-conscious company, taking a stand on issues such as recycling, zero waste and absence of chemicals,’ says Galvin Bartlett, founder and managing director of Paramount Services. ‘That’s become increasingly important to our customer base. We now have over 1,800 clients nationwide and we’ve always been keen to do the right thing. That extends to our 140-plus franchisees, who come together from all sorts of backgrounds to enjoy the family feel that comes with being a locally-owned business.’ Paramount set great store by their training, as Stuart and Mary soon

Stuart Mozer: ‘You get a lot for your money’ discovered. ‘We did a lot of our initial training in Christchurch, then after we moved to Whanganui to take over the business from the franchisor, we had Paramount team members fly down specially to cover the details, introduce us to our first clients and make sure we could meet the standards expected of us. It’s not just that Paramount expects the best: they really look after you, and we know we always have help available if we need it. ‘We spent the first year learning the ropes, replacing some equipment to gear up for growth and paying down a bit of debt,’ says Stuart. ‘Then we picked up four jobs we found ourselves and, soon after that, we were offered another cleaning business by a guy who wanted to get out. We didn’t have much spare capital, but Paramount were very happy to help us into the contracts. It was a win/win – we got the work and grew the business. Their support enabled us to expand a bit ahead of our timetable and it has worked out very well.’

So much easier

Despite having a baby only a year into their new business, Stuart and Mary both like to be as hands-on with their business as possible. ‘Whenever we pick up new work and contracts, our strategy is to do all the work ourselves until we know exactly what the job is, what is required, and what the customer really wants. This has enabled us to get to know our customers, make sure the right equipment is available and know the job so well that we can always fill in seamlessly if one of our staff is sick.’ After two years, Stuart says, ‘The job has become easier and easier and we’ve been more able to focus on growth. I’ve found that customer service and reliability are the most important part of the business, and always handling requests right away – it’s pointless not acting instantly, as customers think you’ve forgotten them. ‘The business is predictable in a good way: we know what we’ll be doing each week and month, which makes planning much easier – especially with a new baby. We both love living here, too – I can get anywhere in town in about five minutes whereas in Christchurch I’d often have to drive for hours just to get a tin of paint!’

No lack of customers

Galvin says, ‘Paramount has plenty of opportunities in most areas of the country which give hard-working and determined people such as Stuart and Mary the opportunity to make a real difference in their lives. As they’ve found, small towns have their advantages and no lack of customers. ‘If you want to get into business for yourself with all the benefits and support Paramount can offer, call us,’ says Galvin. ‘Opportunities start from around $30,000 +gst.’

Mary and Stuart’s business is growing fast in Whanganui franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Stuart Mozer has certainly overcome his worries about franchises. ‘Quite simply, from our point of view the whole thing has been a great success,’ he says happily.

advertiser info Paramount Services www.paraserve.com Contact Galvin Bartlett P 0-9-376 7850 M 0275 790 270 gbartlett@paraserve.com

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EXCITING

NEW OPPORTUNITY!

Since 2001 ASWEFA have been industry renown for extremely high standards, a dedication to safety and a commitment to outstanding customer service by providing forklift and worksite training to companies and individuals. Joining the ASWEFA team is partnering with a market leader! No training experience necessary. Full training and support will be p r o v i d e d b y knowledgeable and experienced staff, all dedicated to helping you succeed!

All incoming calls are handled by our dedicated Customer Support Centre, who also carry out scheduling, invoicing, issuing of certificates and many other administration tasks for you. Reducing the workload and allowing our franchisees to focus on their core tasks and freeing up time to grow their business! With your customer calls answered and your workload scheduled, you’re able to take time off when you need to. This provides a better work / life balance! WORK

LIFE

Don’t Delay, Make a Change Today! For More Information on this BRAND NEW Franchise Opportunity, contact ASWEFA:

Ph: 0800 ASWEFA (0800 279 332)

A variety of investment packages available to suit. Entry level packages for sole traders, through to larger business models with several trainers on board. Select the franchise option best suited to you.

$

$

$

Franchises now available nationwide! This brand new opportunity allows you to get in on the ground floor and dominate your local area.

web

HO

www.aswefa.co.nz

3 Tolich Place Henderson AUCKLAND 0610

ASWEFA A Safe Working Environment For All


SAFE AND SOUND ASWEFA franchisees provide workplace training to keep equipment operators safe

H

ealth and safety is not only a legal requirement in all workplaces – it makes a real difference to the lives of employees and their families. That’s why Henry and Treena Myers started ASWEFA 18 years ago, drawing on their own experience to equip heavy machinery operators with the skills to reduce the potential for accidents. ASWEFA (A Safe Working Environment For All) provides a range of worksite training courses to companies and individuals, offering forklift licensing; wheels, tracks and rollers; dangerous goods; and elevated work platform courses. Training takes place in the workplace, at ASWEFA’s own facilities, or online for some options. To meet nationwide demand, they’ve now consolidated those years of business and industry experience into a professionally-developed franchise model. They are looking for franchisees with experience in industry and good people skills who want to own their own business and help companies throughout New Zealand stay safe. Henry explains, ‘Workplace safety isn’t about doing the bare minimum. A lot of industry accidents can be traced back to instructors who just wanted to get a tick in the box, so we do the job properly to get operators up to speed. It’s not about a fail or a pass, it’s about building competence and getting everyone home safely. That means this is an exciting field to work in. Comprehensive training is one of the best investments a company can make in its staff, and we encourage everyone we work with to see it that way. ‘Every individual machine is different. By providing on-site training on the same equipment that operators use every day, ASWEFA instructors upskill their customers to the highest level. The theory is important, but it’s no use if you can’t apply it. A lot of our customers are more comfortable in their own environment than a classroom so they’re more open to learning.’

Work ready to go

Staying on top of an industry where legislation and technology constantly change keeps the job fresh and exciting for Henry, as well as ensuring ongoing demand for ASWEFA trainers. ‘I just really love the work – no two days are the same. ‘I’m the kind of person who likes to read the owners’ manuals and

Henry Myers: ‘It’s about getting everyone home safely’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

learn the capabilities of each machine,’ Henry laughs. ‘It’s given us the ability to provide a better service, judging whether or not companies even have the right equipment for the job as well as teaching them how to get the most out of it.’ With constant upgrades in equipment, there is never a shortage of work. ‘We’ve worked with hundreds of companies over the years, and for some seeing a potential employee has an ASWEFA certification can make the difference between hiring them or not,’ Treena says. ‘Our customers include companies small and large – often they have multiple sites around the country, so there’s work ready to go for new franchisees.’

Become a leader

ASWEFA is ready to recruit franchisees in city centres and other industrial areas around the country. ‘This is a great opportunity for someone who’s worked on the floor in a management or team leader role, or who wants to get off the tools,’ says Henry. ‘If you’re looking for a change in pace, more control over your time or increased responsibility for outcomes, your own ASWEFA franchise could be the next step. Going out on your own with no support can be daunting, so we’re here to give you the tools to succeed – including an industry-recognised brand.’ New franchisees receive full training in tried-and-tested methods of delivery and business acumen. ‘This means you don’t have to make costly mistakes or miss key opportunities as you’re learning the ropes,’ says Treena. ‘We’ll support you through the three-month national certificate in adult education as per ITO regulations, then train you in our own programmes and systems so as soon as you’re qualified, you’re ready to go!’

We’ll take the bookings, you do the training ASWEFA operates an experienced Customer Support Centre to take care of bookings and provide advice on the best training to suit companies’ needs. This allows franchisees to focus on being the instructor and growing their customer database through personal interactions. ‘When you’re in a training, you can’t keep stopping to pick up the phone – it’s not good for your own focus, and it’s not respectful towards the people who are there to learn,’ Henry points out.

‘As the instructor, you’ll be working with people from all walks of life so you need to be able to adapt in any situation. We help people to understand not only how to do things, but why. We’re always having a laugh and keeping people at ease, even when dealing with difficult topics. One of the most rewarding things about this business is having experienced drivers coming in with the attitude that we can’t teach them anything, then by the end of the day they’re shaking my hand on their way out the door. ‘For Treena and me, going into this business was the best decision we’ve ever made, and we’re looking for like-minded people to share that with. If you love working with people and want to help those in high-risk environments get home safely, give us a call.’

advertiser info

ASWEFA www.aswefa.co.nz Contact Treena Myers P 0800 279332 M 021 211 9446 treena@aswefa.co.nz

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Franchise Management: Employment Issues

Opportunities to join an emerging market with National Drones are strictly limited, with territories having been scientifically designed around 'units of demand' “The unmanned aerial vehicle (drone) market is expected to be cumulatively worth US$91 billion over the next decade. Although military spending dominates the industry, the industrial and consumer markets are quickly adopting drones and have decades of growth ahead.” 'Drones: A Rising Market' co-authored by Sean Peasgood (President & CEO) and Marcel Valentin (Vice President) of Sophic Capital.

Labour Inspect target Subway A Subway franchisee who failed to improve employment practices has made the company a ‘priority focus’ for investigators. How can other franchisors prevent a similar problem?

T

he Employment Relations Authority (ERA) has ordered a Dargaville Subway franchisee, Healthop Limited, to pay nearly $10,000 in penalties and costs for breaches of the Holidays Act and failure to comply with a Labour Inspectorate improvement notice. In this article, we’ll: 1. Outline this particular case; 2. Provide a simple summary of what went wrong; 3. Look at how franchisors and franchisees might avoid similar issues arising in their own networks.

What happened?

The Labour Inspectorate visited the Subway store as part of a proactive audit in 2017 and found it was not providing staff with correct pay for working public holidays, nor was it providing them with days in lieu. Part of the problem was that staff’s usual working days had been changed before Statutory Holidays, apparently in order to avoid having to pay employees their due entitlements. The Inspectorate subsequently issued an improvement notice on 18 April 2018 requiring Healthop to rectify its practices and calculate arrears to workers by 8 June 2018.

• No previous experience necessary – we train you in every aspect of the business and provide ongoing professional development • Comprehensive flight operations training, resulting in CAA issued certification. Gain new formally recognised qualifications! • Operate under National Drones’ Unmanned Aerial Vehicle Operator Certificate (UOC), saving you significant time, effort and money • The ability to leverage our multiple accreditations including ISO9001, OHSAS18001 and ISO14000 • Access to National Drones' business systems, processes and procedures • Access to National Drones' software platform SMART DATA • Comparatively low ongoing costs with a minimum of fees and payments • Ongoing support from the National Drones' Corporate & Support Office and your designated Field Support Consultant, equally committed to your success

For further information contact National Drones today j.craigie@nationaldrones.com www.nationaldrones.co.nz 66

When Healthop failed to comply with the improvement notice, the Inspectorate lodged the case with the ERA. The ERA heard submissions in June 2019 and issued its determination on 24 July 2019. ‘Subway Dargaville was given an opportunity to set things right but chose not to do so,’ said Labour Inspectorate Regional Manager Callum McMillan in a media release dated 31 July put out by MBIE (Ministry of Business, Innovation and Employment). ‘The ERA ruling sends a clear message that ignoring the Labour Inspectorate will result in substantial penalties.’ The ERA found that most employees of Healthop were school or university students, and as such are particularly vulnerable. It also found Healthop gained financial benefit by not paying its employees their entitlements when they were due. The determination ordered Healthop to pay $7,000 in penalties and $2,225 in costs, with 21 days to comply with the issued improvement notice. According to the Companies Register, the directors of Healthop are Karen and Mark Flannagan of Maungaturoto.

Other franchisees face checks

The failure of the Dargaville franchisee to address the issues identified in 2017 will have wider repercussions for the brand, and for the businesses of other Subway franchisees, Mr McMillan said in the media release. ‘Consumers are becoming more conscious of the ethics of the businesses from which they buy. It’s baffling that a highly visible brand such as Subway does not have assurance systems in place to ensure franchisees meet employment standards and comply with demands by the regulator. It also raises questions about Subway’s due diligence processes for those joining the brand.’ And he warned that ‘Subway franchisees can expect to be a priority focus for the Labour Inspectorate,’ suggesting that the brand’s franchisees will face further investigations over coming months. A spokesperson for Subway advised, ‘All Subway franchise owners are expected to meet employment laws. Non-compliance is unacceptable and can lead to termination of an owner’s franchise agreement. Subway Franchise New Zealand

Spring 2019

Year 28 Issue 03


ectorate to ay franchisees is committed to working with the Employment Relations Authority to continue educating franchise owners about their employment responsibilities. A dedicated employment support service is available to all franchise owners and restaurant employees can access a Subway workplace hotline to report pay or other concerns.’ Subway would not confirm whether Healthop’s franchise agreement has been terminated or whether it had previously been aware of the original improvement notice issued to the franchisee. The MBIE has confirmed to Franchise New Zealand that the Labour Inspectorate did not advise the franchisor until late July 2019, after the determination had been issued. The full determination of the ERA case can be found in a link from the article at www.franchise.co.nz/article/2990.

What went wrong?

This is a sad case which will undoubtedly make life difficult for other Subway franchisees in New Zealand over the coming months. So what went wrong? In summary: 1. The franchisee was doing the wrong thing in the way it was treating staff under the Holidays Act.

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

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• Reap the rewards of a well-established, profitable business model

2. The franchisee didn’t tell the franchisor it had been issued with a warning notice, nor did it tell the franchisor that they were being hauled in front of the ERA when they failed to put things right. 3. The Labour Inspectorate recognised that this was an issue for the franchisee as the employer, not the franchisor, as the franchisee is an

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Franchise Management: Employment Issues

independent company. The franchisor was therefore unaware that there was a problem until after the determination. 4. However, the franchise brand as a whole was mentioned in the MBIE press release. 5. The Inspectorate has now announced it will be targeting other Subway franchisees. Now, the franchisee could reasonably claim – as it did – that it thought it was doing the right thing in the first place. The Holidays Act is complicated and plenty of people get it wrong. But when the franchise was advised that it was applying the Act incorrectly and issued with a warning notice, it didn’t rectify the problem when it was given the chance to do so. Instead, it continued to maintain that it did not have to pay those employees their due entitlements right to the end. The franchisee could also have asked for the franchisor’s help in putting things right, which would almost certainly have been forthcoming. Instead, the franchisee ignored the problem until it was too late. Now they have put a target on the back of every other Subway franchisee.

Avoiding similar problems

The outcome of this case, and the comments made in the MBIE press release, make it clear that the actions of one franchisee can significantly damage the value of a franchise brand and impact upon the businesses operated by other franchisees. So what can franchisors do to prevent such a situation arising in their own network? Clearly, educating franchisees about their obligations is important, and the Franchise Association (FANZ) has worked with the Labour Inspectorate over the past couple of years to help achieve this (Subway is not a member of FANZ). However, barrister Deirdre Watson says that franchise agreements may need to be updated to state that if a problem does arise in a franchised outlet, the franchisor must be notified.

‘Franchisors should ensure that their agreements require franchisees to report to them any communication or notice they receive from the Labour Inspectorate,’ says Deirdre. ‘This will alert franchisors at an early point and may avoid the escalation of any issues. They should also ensure they are being vigilant about checking that franchisees are aware of their obligations under employment-related legislation.’ Specialist franchise lawyer Scott Goodwin agrees, but warns: ‘Most franchise agreements contain clauses requiring franchisees to comply with all applicable laws relevant to the type of business being operated. However, whether the franchisor is ever advised of any breach of law by the franchisee is another matter entirely.’ ‘As Deirdre says, ideally, there would be a clause in the franchise agreement requiring that the franchisee immediately notify the franchisor of any legal compliance issues (preferably as soon as the franchisee becomes aware of an exposure to a potential claim, or when it receives notification of a potential claim or allegation) and the franchisee would be required to fully disclose to the franchisor the nature, extent and details of the compliance issue and to take all steps required to immediately resolve the matter.’ Changing franchise agreements can be a lengthy (and potentially costly) process, though, so Scott suggests, ‘If the franchise agreement does not contain a clause like this, then it could be that the franchise operations manual is updated to record the notification and resolution process as an operational requirement.’

Reminder

The Labour Inspectorate announced a couple of years ago that it would be targeting franchises in particular as part of a planned crackdown. Since then, there have been a number of investigations of some of the 37,000 franchised units in this country but very few have resulted in action against franchises like the one quoted here. Almost no franchise names appear on the MBIE’s list of employers who have breached minimum employment standards.

We need DIY-savvy franchisees around the country - NOW! Every day is different. Some days you might do $600, some days $1,500. The business is highly profitable and on big jobs, there’s also the opportunity to work with other franchisees

• Manage your own bathroom maintenance business • Specialise in fixing leaky showers • Tried and tested business model • Initial training and ongoing support • Territory locations available NOW! - throughout New Zealand • New franchise areas are available from around $32,000+gst • Also existing areas in Auckland's north, east and west

‘I’m really happy with the franchise and I’d recommend it. If you have the right skills, ShowerFix is a great business.’ Wayne Caulton, Auckland CBD Franchisee

www.showerfix.co.nz 68

This is what we do fix showers and we are never short of customers! Franchise New Zealand

CONTACT

David Howe TODAY! david@showerfix.co.nz 0274 820 667 Spring 2019

Year 28 Issue 03


Opportunity: Food & Beverage

always on point Collaboration and change keep Columbus Coffee ahead of the competition

S

ince it first opened its doors in 1995, Columbus Coffee has grown to be a major player in New Zealand’s café scene with over 70 stores around the country and a highly successful collaboration with Mitre10. How does such a large group stay relevant and responsive to changing tastes and trends?

Not standing still

‘It’s a fast-moving, highly competitive market, so it’s imperative we remain fresh and relevant,’ says General Manager Peter Webster. ‘Consumer needs are changing the way we think and do things. Store environment, staff, customer service and music all play an important part to capture customer engagement. It’s not enough to just serve a good coffee or a great menu – hospitality is all about the overall experience from the moment you walk in the door.’ In addition to its many franchise awards, the brand has also won a Retail Excellence Design award for its Sylvia Park store. ‘A franchise winning that award is a big deal – it’s an important recognition of the quality of the brand’s ongoing evolution to remain fresh and relevant,’ Peter points out. Other major initiatives have included marketing and menus. The Columbus Rewards programme was fully rolled out in 2015 and now has a database of over 320,000 members who earn rewards with all purchases, not just coffee. ‘With increasingly clever technology available, we can constantly evaluate what’s working and what’s not, and can also implement data-driven targeted offers to specific customers.’ This year, Columbus Coffee introduced a new approach to its seasonal core menu which includes options for different diets. ‘Franchisees can still add local favourite menu items and offer variety in their cabinet and chef’s specials, but the launch of the new seasonal core menu has been significant in raising our game. It will change twice a year.’

Learning the business

New franchisees are put through their paces in an extensive training programme, learning everything about Columbus Coffee’s systems, marketing and finance, visiting the roastery and getting supplier accounts set up, and spending further time in training stores. ‘These are cafés run by experienced franchisees who excel in delivering the Columbus Coffee brand. You’ll do everything from making coffee and serving customers to rostering staff – it’s a chance for you to learn the basics of all roles,’ says Peter. The support team also help with your own staff recruitment. ‘Building the team who are going to take care of your customers is important, so we show you what to look for – it’s not always the person with the most experience that’s the best fit. ‘With the support of a barista, chef trainer and franchise business consultant on-site, we set you up for success from the first day. Whether you’ve had the café six months or six years, everyone gets support appropriate for their goals, and we increase our involvement as needed.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Peter Webster: ‘The biggest asset we have is our network of franchisees, which is why training and support are so vital’

Communication counts

Columbus Coffee encourages franchisees to share ideas and learn from each other. Franchisees in each region meet a few times a year and constantly communicate through Facebook and WhatsApp groups. ‘It’s another way in which we’re maximising the use of technology,’ says Peter. ‘We have a representative of each region on our Franchise Advisory Council, and the frequent communication helps us listen to everyone and enables franchisees to keep up with what’s going on. We have to stay open to change.’ Peter says that the biggest asset they have is their network of franchisees, who bring locally-owned focus to every store. ‘That’s why the training and support we provide from day one is so vital. From your first contact with us, we’ll give you all the information we can. Whether you’re looking at a new location or taking over an existing site, Columbus Coffee will share anything that could be relevant: size and history of the site or café; how the franchise supports you; and, most importantly, what you need to do next. Columbus Coffee has opportunities nationwide, with investments starting from $250,000. ‘We’re looking for people with passion and drive to succeed, who want to invest in a business that never stays still. The speed of change in this industry is increasing every year, so we’re constantly keeping our eyes open. ‘We have a fantastic team of people at Columbus Coffee with hundreds of years of experience between us. Our job is to support you and keep the brand fresh so you can focus on growing your business. If you want that team behind you, contact us today.’

advertiser info Columbus Coffee www.columbuscoffee.co.nz Contact Angela Manihera P 0-9-520 1044 M 021 883 486 angela@columbuscoffee.co.nz

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HELPING NEW ZEALAND BUSINESSES GET ONE STEP AHEAD. Jason is one of the many New Zealand franchise owners we’ve helped to grow and achieve their goals. However you choose to measure progress, talk to us and find out how we can help your franchise get one step ahead. Rohann Dobbin

021 942 178

Shaun Neville

027 622 3336

James Phillips

027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jason Witehira, Ko Ngāpuhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0219


Opportunity: Leisure & Education

FULL OF

beans Jumping Beans gives parents confidence to help children take risks safely

S

ue Blackwell loves her business so much that when the time came to renew her licence after 10 years, she had no hesitation. ‘If you want to work for yourself, work with children and have a bit of a head for business, Jumping Beans is perfect,’ she says. Jumping Beans is a physical skills programme for children aged from 3 months to 5 years. Licensees lead a variety of classes using specialist equipment, exercises and moving to music in a friendly environment to nurture happy, healthy and confident children. ‘I run 20 classes a week in East Auckland and only work 9am to 1pm,’ Sue explains. ‘When I started, my boys were at school and it suited me very well – now my own 3-year-old grandson comes to Jumping Beans. ‘From a business point of view, people are always having children and are prepared to spend money to give them the benefits that Jumping Beans provides. My customers include over 300 families from all sorts of backgrounds, and many regard it as a must-have for their babies and toddlers. There are plenty of opportunities to grow: afternoon activities, weekend classes, birthday parties … the only limit is your imagination.’ It’s that flexibility which has seen some licensees take Jumping Beans out of the community halls (where most classes are held) and into shopping malls. ‘The malls paid us to run free “pop-up shop” classes as part of their toddler activity programmes,’ explains Sophie Foster, the founder of Jumping Beans. ‘It was a great showcase for us, and now we are looking for more licensees to take Jumping Beans nationwide.’

Jumping Beans is the perfect business if you enjoy working with kids

Some marketing and administration skills are necessary although, as Sue Blackwell says, ‘Once you’re established, it’s mostly about word-of-mouth and social media.’ Given her 12 years’ experience in running classes, Sue also assists with the training of new licensees, and there’s mentoring and coaching on an ongoing basis.

Plenty of demand

The market for early education services is growing, which means that there is plenty of demand for new Jumping Beans licensees throughout the country. ‘Today’s parents, despite their busy lifestyles, want to give their children every advantage, and are realising that early education plays a critical role in forming a child’s values and behavioural characteristics,’ says Sophie. ‘And, above all, children literally have a ball at Jumping Beans! Our classes empower them to be physically active and take risks safely, and give parents the skills and confidence to help their kids develop. It’s a fun environment and a great business opportunity. To find out more, feel free to give me a call.’

JUMP at this opportunity

Advertiser info Jumping Beans www.jumpingbeans.co.nz Contact Sophie Foster M 021 264 0619 sophie@jumpingbeans.net

where active play is serious fun

Proven success

Jumping Beans is an established and well-known brand within New Zealand early childhood development, based on over 30 years of experience with proven systems and on-going training. Its programmes have won international recognition, including an award for a collaborative study with Massey and Waikato Universities which showed that after 10 weeks of weekly Jumping Beans sessions, the motor skills of 3- and 4-yearolds improved by approximately 2 age-equivalent years. Sophie has two co-directors: Ajmol Ali, an associate professor who specialises in sports science and motor skills development, was a Jumping Beans parent himself, while Simon Rickman combines an interest in physical fitness education with experience in international licensing. Their expertise ensures that evidence-based learning is combined with a sound and profitable business model that enables licensees to recoup their initial investment quickly and enjoy a solid income.

Wonderful opportunities available for passionate people! Do you:

A real business

Jumping Beans has a 30 year history of empowering parents/ caregivers to raise happy, healthy and self-regulating children through the provision of early childhood physical activity classes, giving our kids the start in life they deserve.

have a passion for helping children get the best start in life? want to directly impact the lives of both children and caregivers in your local community? want to take the next step and run your own business, while being part of a team of like-minded people? believe you have what it takes to grow and market Jumping Beans within your area? enjoy a challenge and have the drive and commitment for success?

The investment is approx $12,500 +gst, which includes training, an exclusive territory, uniforms, manuals and all the specialist equipment you need to get started. ‘You’ll also need a suitable van for carrying the equipment, and some initial working capital,’ Sophie points out.

contact Sophie TODAY :-)

021 264 0619 sophie@jumpingbeans.net www.jumpingbeans.co.nz

Jumping Beans currently has four licensees in the North Island. ‘Licensees need a passion for children and teaching,’ says Sophie. ‘A background in ECE, occupational therapy, physiotherapy, gymnastics, personal training, child minding or other related fields is an advantage; you must also be committed to growing and operating a successful small business.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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CLEAN UP!

...with your own ready-made business Want to work for yourself but not by yourself? Want a rewarding local business that you can tailor to your own and your clients’ needs? We are looking for local partners who believe in great service, who will genuinely care for each client & enhance The Housekeeper’s reputation for trust, integrity and attention to detail. The Housekeeper has built a simple but highly effective business model for a superior home management service. Caring for our clients’ personal space, creating a calm & relaxed environment is what the brand is all about. The Housekeeper is a bespoke service for private homes only; offering meal prep, cooking, laundry & chemical‑free cleaning. We do not offer any commercial cleaning. If you want a healthy work life balance for yourself and your clients, contact Rachael now to discuss opportunities in your area. rachael@thehousekeeper.co.nz

-

027 253 3882

Buying A Franchise

Making it e Running your own business can be stressful – being part of a franchise helps

L

ong hours, overwork, changing technology, money worries … Owning your own business isn’t all time off and fishing trips. A survey of small business owners has shown that nearly half are working between six and seven days a week, while three-quarters admit to struggling with one or more areas of business management. The biggest sources of concern are: • Finance and accounting (39%) • IT/technology (31%) • Digital marketing (30%) One in five also cited struggles with debt collection and managing overdue invoices, while business management concerns included having to put in extra hours to learn new skills, lost opportunities to grow the business or lost customers and revenue. The research, commissioned by Prospa New Zealand, and carried out by YouGov Galaxy, was based on a survey of small business owners who work 30 or more hours a week in their business and have fewer than 20 employees.

Where franchising can help

Many of the areas of concern identified are those where being part of a franchise should offer significant advantages. According to the 2017 Franchising New Zealand survey, new franchisees receive a median of 13.5 days initial training to equip them with the

Change is on the way Fastway is evolving For more than 36 years Fastway Couriers has been known as the friendly New Zealand Courier experts. In 2019, we will be adopting a fresh new image as we undergo a re-brand to Aramex New Zealand. We will still have the same local teams, but with a leading presence in over 65 countries worldwide, our franchisees will have a spectrum of new opportunities available to them. Contact us today to join our dynamic team.

aramex.co.nz

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www.fastway.co.nz/franchising

Franchise New Zealand

Spring 2019

Year 28 Issue 03


t easier

ps

necessary skills and knowledge to run their business, with a median of 20 hours per annum of ongoing training to keep them up-to-date. This is in addition to regular field visits from franchisor staff, monthly meetings, annual conferences and regular contact via phone, email and other systems which all help teach new skills and monitor progress. This also applies in IT, technology and digital marketing – fast-changing areas where small business owners need to be constantly learning, or to employ specialists who may have little understanding of the owner’s business. 28 percent of respondents reported having had to spend money on expert help – something franchisees generally take for granted. As part of a franchise, they benefit from group input and the combined strength that enables them to adopt the right solutions for each area without having to work it out for themselves. After all, that’s the franchisor’s role.

Buying power

The buying power of franchises affects the margins, profitability and competitiveness of franchisees, giving them a massive advantage over independents (read more about this at www.franchise.co.nz/article/2947). It also impacts upon the largest single source of concern in the Prospa research: finance and accounting. Banks love franchises, because franchises collect data so the bankers have hard figures to look at when making their funding decisions. They can offer advantageous terms, better transactional packages and even lend against the value of the business itself in some cases – something that’s very difficult for independent start-ups to achieve. As for accounting, franchises increasingly have standardised accounting set-ups available, while deals with online accounting providers not only make managing the business easier, but also allow the franchise support team to provide oversight and analysis to help franchisees avoid problems. Although running your own business will always involve hard work and will never be entirely stress-free, all these factors should help to ensure that, providing they have chosen well, franchisees are better supported than independent business owners.

More than money

Prospa’s research also highlighted the emotional and personal impact that long hours and business worries can have on small business owners. It found, ‘An overwhelming majority (88 percent) of small business owners who have struggled with aspects of business management reported experiencing negative emotions as a result – most commonly frustration, stress and feeling overwhelmed or burnt out.’ 81 percent of respondents said they’ve had to make sacrifices in other areas of life in order to focus on their business. The areas most impacted were: • Personal time • Hobbies • Exercise • Family time • Relationships with a significant other • Sleep This is another area where being part of a franchise can offer important advantages. As Estelle Logan comments in a recent article at www.franchise.co.nz/article/2825, ‘Being a business owner is stressful – it requires discipline, knowledge, training, assistance and advice. That stress doesn’t just fall on you – it can also affect your partner, children, family and home life.

Do you have a Real Estate Licence? Do you want to do something different with it? Time for a change? Whether you are either currently working as a Commercial or Residential RE Agent or no longer in the Industry then we want to talk to you. How does 9 to 5, five days a week business sound with up to double the RE commission? Not many people wake up in the morning and think, ‘I want to be a business broker’, but maybe they should? Go into business for yourself with the full support and back-up of a proven business operating globally. WHY TRANSWORLD IS THE RIGHT FIT FOR YOU • Extensive initial training and ongoing support • Lucrative and proven business • Three income streams • Business sales • Franchise sales • Franchise development • Supported by results-driven marketing programs • Worldwide industry leaders with experienced local owners • Innovative technology WHAT MAKES A SUCCESSFUL BUSINESS BROKER-FRANCHISEE? • Motivated, self-starters • Professional and ethical • A desire to help people • A willingness to keep learning • Strong leadership skills • A team player Transworld is establishing franchises in New Zealand. Globally they have recently celebrated their 40th birthday and now have 580 brokers in 12 countries throughout the world. With a local team in place to support you they have over 20 years' experience of successfully selling businesses/franchises. Come and join the team and write your own success story. Limited areas available. Your investment $89,500+ GST For further information please go to our franchisee website

https://tworldfranchise.co.nz or email mark@twba.co.nz NOW!

‘As a franchisee, you are not alone. You have a support team available at the touch of a phone, other franchisees to share experiences with, and someone to turn to for advice when things get tough. Best of all, you won’t be left on your own to struggle.’ An old cliché about franchising says, ‘Franchising is being in business for yourself, but not by yourself.’ It might be a cliché but it’s true – and Prospa’s survey shows how important it is. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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here here are are already already 20 20 thriving thriving Coffee Coffee Cultures Cultures in in New Zealand and we’re looking for New Zealand and we’re looking for passionate, passionate, smart smart people people to to open open 5 5 beautiful beautiful stores stores in in the the next 18 months. We have stunning sites next 18 months. We have stunning sites selected, selected, and and our our local local team team of of architects architects and and designers designers are already underway. For over 22 are already underway. For over 22 years years we’ve we’ve specialised specialised in in providing providing environments environments for for our our guests guests to to experience experience the the ultimate ultimate in in coffee. coffee. Freshly roasted roasted Arabica Arabica beans, beans, expert expert baristas, baristas, Freshly super friendly friendly staff staff dedicated dedicated to to exceptional exceptional super service, and and the the freshest freshest local local food food that’s that’s packed packed service, with with flavour. flavour. Our Our franchise franchise systems systems are are absolutely absolutely proven. proven. The The numbers numbers stack stack up. up. Call Call today. today.

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Opportunity: Home & Building

HAPPY ENDING Kitchen experience leads couple to new Dream Doors business

Trevyna and Matt with Derek Lilly (right)

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aving your kitchen renovated should be a rewarding experience, but for Matt Santry and Trevyna Heke the reward was finding a new business opportunity. ‘Last year, we contacted a company to renovate our kitchen,’ says Trevyna. ‘The sales person was empathetic and understood what we wanted, but immediately we gave them the job, we never saw her again. Our next contact was with the installer – a total stranger to us. We had to arrange the plumber and electrician ourselves, as the kitchen company didn’t offer that part of the service, so there were lots of explanations, complications and stress. ‘From a great beginning, we felt let down and cast adrift. We both worked in the supply chain of the healthcare industry, so we are well-versed on what customer service should be.’ Matt and Trevyna had already talked about going into business together, and this experience made them think about a service which would project-manage kitchen, bathroom and laundry renovations from concept to completion. When they started researching the market, they discovered that Dream Doors was already there. They investigated further and liked what they saw.

Tremendous value

‘Not only does Dream Doors hit the right notes for customer service; we could also see tremendous value in its cost-saving concept,’ says Matt. ‘Rather than throw out perfectly sound cabinetry, the company provides facelifts for a fraction of the price by replacing existing cupboard doors, drawer fronts, benches and other surfaces with brand new ones. Where required, it can provide new kitchens, too.

‘We got in touch with Derek Lilly, the franchisor, and he told us all about it. The franchise fee of $75,000 +gst is very reasonable for such a profitable business model, and Dream Doors’ systems and processes really impressed us, especially the cloud-based Franchise Management System.’ The award-winning system tracks leads and revenues; measures advertising effectiveness; collects and monitors customer feedback and identifies potential issues, as well as enabling the support team to keep a finger on the health of each franchisee’s business. Matt and Trevyna became Dream Doors’ Auckland Central and East franchisees in February this year. ‘We went through training in Christchurch with Adrian Kay, a very experienced franchisee, and Derek was also very much involved in getting us set up in our territory. As a result, we got off to a great start and are already tracking above projections. ‘A Dream Doors business is about sales, customer service and project management, although it suits me to get stuck in on site sometimes,’ Matt smiles. ‘Meanwhile, Trevyna is right into marketing, finance and design. All in all, Dream Doors is a dream come true for us.’ Dream Doors still has opportunities throughout New Zealand, including Kapiti, Taranaki, Central Otago and Auckland. ‘Do what we did – contact Derek and find out more.’

advertiser info Dream Doors (NZ) Ltd www.dreamdoors.co.nz/ franchise Contact Derek Lilly P 0-3-443 5133 P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

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Many people looking to get into business in New Zealand can find it difficult to raise the funding they need if they don’t have the sort of assets that meet the requirements of the mainstream lenders. That’s especially true if they are new to the country and have no credit history in New Zealand. Fundline Finance has been established to fill that gap to help entrepreneurs get into small-to-medium-sized businesses, including retail and service franchises, suppliers and small-scale property developers.

What do you need? Every situation is unique so we consider every application on a case-bycase basis. There is no strict line between what we will and won’t fund, and we will consider a wide variety of assets such as residential and commercial properties, land and sections, vehicles, business inventories and other investments – both first or second-ranked mortgages. If you already have an established business, we’ll also consider continuous cashflow and invoicing. It means we can provide initial funding, capital injections or working capital to assist businesses with difficulty in obtaining bank finance or cover temporary cash flow gaps when, for example, business is seasonal, tax is due, there’s a gap in staff salary payments or new inventory or equipment is required.

Want to be your own boss? Are you looking for a successful business? Want to be up and running straight away? Franchisee territories with established customer bases available now! Ecomist provide high quality products and services for pest, insect and odour control, for both commercial and residential customers. Join the team today to enjoy full training and support and great growth potential.

Fast and flexible Because we are a smaller-scale operation we can offer faster approval and draw-down facilities – normally within a few business days, or even faster on occasions. We provide credit lines of $50,000-$100,000 to enable quick business decisions to be made, and you only pay interest on what is actually used. There’s no term restriction – funds can be made available for as little as a day or for a week or months.

Find out more contact us today

www.fundline.co.nz 09 869 5529 info@fundline.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Interested? Flick us an Email for more info: E: info@ecomist.co.nz W: ecomist.co.nz 75


Opportunity: Food & Beverage

funky Japanese brand

READY TO GROW Hachi Hachi is a strong fast casual concept with a proven track record

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fter many years on the fringes of the hospitality trade, Phil Tindall has finally been convinced by a restaurant concept. ‘It can be a risky industry and I’ve seen a high attrition rate in my time, but having worked with Hachi Hachi for several years I’m more than convinced. I’m now a proud major shareholder in my first Hachi Hachi outlet, with options on a second coming shortly.’ Hachi Hachi is a Japanese fast casual restaurant concept with a wide appeal. ‘In addition to sushi, there’s lots of quality hot food and variety all the time, including many Japanese classics such as ramen, donburis and udon noodles,’ says Phil. ‘It offers the best possible in every aspect of restaurant food, design and ethos, from a wonderful ambience to adventurous cuisine, via immaculate surroundings and exceptional service. Once you’ve sampled the experience, you crave more.’ The first Hachi Hachi opened in Christchurch in 2013. There are now five regularly-packed outlets around Canterbury, and the company is seeking individuals or companies interested in opening franchised outlets in other main centres.

Experience that counts

Hachi Hachi’s founders, Titi Khemarangsan and Bundit Kijpalakorn, are highly-experienced restaurateurs with over 10 restaurants in their BBK Group. ‘I bring a fresh pair of eyes because I am a designer specialising in retail and hospitality,’ Phil says. ‘I met Titi and Bundit a few years ago and we just clicked. I think highly of their ethics; once they know you, they treat you as family, and they’ve always been very fair to deal with. ‘As a result, I’ve worked on all the outlets and it was this that convinced me to buy in just over a year ago. I was in the privileged position of having had several years to observe, learn and draw conclusions. Here in Christchurch, we’ve seen several big names in the hospitality industry go to the wall, but Hachi Hachi has proven popular over many years, and capable of succeeding in different sites and markets, too.’ Phil Tindall: ‘The real value of a franchise is being able to tap into experienced help right from the very start, when every dollar counts’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Amazing food at a fair price

So what’s different about Hachi Hachi? ‘Asian food is widely available now, but the food we serve is pretty amazing because the company has taken it to a different level,’ says Phil. ‘The franchise has built quality into the equation by having a permanent executive chef whose role is to maintain the highest standards across the board. At the same time, it’s not expensive, with prices ranging from $5 to a complete meal for under $20. Our ratings on TripAdvisor show just how popular that combination is! ‘It’s possible because Titi and Bundit have put a great deal of effort into the systems and training, the standards and skills that make a restaurant tick,’ says Phil. ‘Having been through it myself, I think the heart of a really great franchise is training your key people so they can pass it on to their staff. That’s why every new franchisee will move around between all the five restaurants so as to get the maximum experience and see how the quality control is implemented and high levels of profitability achieved.’ The franchise model itself has been developed with the aid of experienced professionals and Phil says there’s another advantage, too – new franchisees enjoy the inside track on fit-out courtesy of Phil himself. ‘Opening any kind of retail outlet is inevitably fraught with logistical, financial and compliance headaches, but I’ve been through this process so many times with my clients that it’s second nature. This is the real value of a franchise – being able to tap into experienced help right from the very start, when every dollar counts.’

Your choice of locations

What does a new Hachi Hachi franchisee need? ‘First and foremost, I’d say passion,’ says Phil. ‘You don’t necessarily need hospitality experience, as I’ve proven, but you do need to be involved on a daily basis. You need to care about food and you need to be able to take advice because you do well by doing things well, and you have to maintain the brand’s high standards that keep customers coming back.’ While costs vary according to site, the total investment required, including fit-out and equipment, is up to $500,000, much of which can be financed. ‘The great thing about Hachi Hachi for my money is that it is a new franchise, so you have a lot of choice when it comes to the best locations, but at the same time it is a well-proven concept that offers healthy returns. Japanese food is highly popular today, and by serving quality food fast in funky surroundings, BBK have created a real winner. My daughter is studying in Wellington and reckons students would be all over a Hachi Hachi there, and many other cities will be the same. ‘If you like the idea of joining our family and building a strong business with a growing brand, give me a ring and let’s talk about taking Hachi Hachi to your area. This is a first-class model and I’m sure it will travel well.’

advertiser info

Hachi Hachi www.hachihachi.co.nz Contact Phil Tindall M 0274 352 093 phil@lucid-design.co.nz

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Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au

thing you b Scott Goodwin and Nicole Duncan outline the most important factors

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aking up a franchised business can be a stressful yet exciting experience. Buying any business, franchised or not, can be risky, and entering into a franchise agreement is a serious undertaking. It’s a binding legal contract which sets the basis of your relationship with the franchisor for the next 5, 10 or even 20 years, so you shouldn’t take it lightly. Getting advice from an experienced franchise lawyer is therefore a must. Here’s a list of seven of the most important things your lawyer should tell you – and there are many more!

1. Doing due diligence is important

‘Due diligence’ is like the pre-purchase inspection you might do on a house or car. Make sure you undertake thorough due diligence prior to entering into any franchise agreement. Some of this you will need to do yourself, but much should also be done by professional advisors who have specialist knowledge and have been here before. Apart from your lawyer, your research should include talking to an accountant experienced in franchising. This will help ensure the business is financially and operationally sustainable and viable; validate assumptions applicable to costs and forecasts provided by the franchisor; and compare debt-to-equity ratios.

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your own efforts. Have you been thinking of a career change or owning your own business? Do you dream of working for yourself based from your own home? Are you tired of making money for your boss instead of yourself? We are offering to the right candidates the opportunity to invest in a turnkey franchise business designed to focus on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are setting a new standard of excellence and service in the home inspection / building inspection industry. Become part of an international franchise network of around 200 inspectors. Build your future with a franchise from A Buyer's Choice Home Inspections!

Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021 945 140

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Also, don’t be scared to talk to other franchisees to evaluate their experiences with the franchisor and the system, and ask the franchisor questions about (among other things) the franchise system and the franchisor’s background and experience. There’s a list of Over 250 Questions to Ask on the Franchise New Zealand website at www.franchise.co.nz/article/77 and specialist lawyers such as Goodwin Turner provide clients with a checklist of items to discuss with the franchisor. These include, for example, whether a franchisee has ever failed, the expected cost of fit-out, the level of ongoing support to be provided by the franchisor, and so on.

2. Review the manual

The manual, (or often a set of manuals), lays out the systems and tools which enable franchisees to operate their business on a day-to-day basis. Ask the franchisor for a copy of the manual which you can see and read before you sign the franchise agreement. Expect them to require you to sign a confidentiality agreement before they do so – after all, the manual contains their ‘trade secrets’. It is important that you are sure that you can comply with the manual from day one (as well as at all times during the operation of the business). Most franchise agreements will note that the terms of the manual are incorporated into (and form part of) the franchise agreement, and that a breach of the manual is deemed to be a breach of the franchise agreement. In other words, if you don’t comply with the manual then you will likely be in breach of your franchise agreement. This is never a good thing as it could expose you to risk of the franchise agreement being terminated.

3. Ensure you can comply with the system

Many people buy franchises with a dream of ‘being their own boss’. While owning and operating a franchised business does allow this to a certain Franchise New Zealand

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ings your lawyer should tell u before you buy a franchise degree, you need to be prepared to follow the franchisor’s systems and rules strictly. Franchisors rarely tolerate any departure from their system and their rules because ‘rogue’ franchisees who deviate from the correct standards risk exposing the franchisor and other franchisees to significant loss and damage. Prior to buying any franchised business, then, you’ll need to ask yourself whether your long-term goals align with the franchisor’s. Are you prepared to work within the system, and are you certain that you are the right fit for this particular franchise?

4. Don’t be scared to ask for amendments or clarifications to the franchise agreement It is fairly common for a franchisor to tell prospective franchisees that they won’t agree to any amendments to the franchise agreement and to effectively ‘take it or leave it’. However, while most franchisors are unwilling to make substantial/material changes to the franchise agreement, they often may agree to record clarifications or special conditions to the franchise agreement so long as those clarifications or variations are reasonable and don’t conflict with the operation of the system and the fundamental rights/obligations of the parties. We have seen this recently with service-related franchise systems. An experienced franchise lawyer will know what to look for and what is or isn’t reasonable.

5. Know what you’re buying

Consider all of the things that may expose your business to a loss of profits or put you at risk of losing your investment altogether. For example, is there a franchise territory? If so, is it exclusive (ie. limited to you only) or non-exclusive (ie. can/does it include other operators of the same system)? Can the franchisor operate any business within your franchise territory or online? Would you have first right of refusal on a new outlet in a neighbouring area? What restrictions and safeguards do you have? Are there any events that might trigger the termination of your franchise agreement by the franchisor? Common clauses might include not being up-to-date with ongoing franchise fees (royalties), not making payments to third parties (eg. suppliers) on time or not meeting minimum performance criteria such as hygiene, brand standards or sales volumes.

6. Don’t focus your inquiry solely on the franchise agreement

In addition to the franchise agreement, there are a number of other important documents that you should carefully review and seek legal advice on. For example, documents that deal with the occupation of premises from which the franchised business is or will be operated, and documents outlining the terms and conditions of supply/trade, etc.

7. Have an exit strategy

As with any business venture, it is important to consider at the outset what your exit strategy might be if your circumstances change and/or you become no longer willing or able to operate the business. This is no different in franchising; however, most franchise agreements prevent franchisees from being able to terminate the franchise agreement after any initial cooling-off period and prior to the end of the franchise period/ term (ie. due to a change of circumstance, change of mind or change of ability or willingness to work). That doesn’t mean you can’t sell the business – in fact, many people choose to buy a franchise precisely because the brand makes it a more valuable asset when the time comes to sell. However, simply ceasing to operate the franchised business would be likely to expose a franchisee to (among other things) a risk of the franchisor taking legal action against the franchisee, especially the case if the franchisor expected to receive royalties for the duration of the franchise period/terms. Prior to buying any franchised business, then, prospective franchisees should take advice on their potential exit strategy: that is, how they might be contractually entitled to exit the franchise prior to the end of the franchise period/term without causing the franchisee to be in breach of the franchise agreement. For example, does the franchise agreement allow the franchisee to terminate the arrangement at any time before the end of the franchise period/term? Does the franchise agreement allow the franchisee to sell the business during the franchise term? If so, what is the process and the likely cost involved? Are there any fees associated with selling the business? Does the franchisor have a first right to purchase the business? Does the franchisor have to approve the purchaser? (this is a common requirement). What happens to the business and the franchisee’s rights under the franchise agreement if you become seriously ill (or die)? If the proposed exit strategy is achieving a sale of the franchised business, then the franchisee should be realistic about the sale price that the business could achieve. Franchisees often make their money while they are operating the business rather than upon sale, although this varies according to industry and brand. The sale price may also vary depending upon how near the sale is to the end of the franchise period/ term (although some franchisors will grant a new term to an incoming purchaser).

Don’t make assumptions

Whatever type of franchise you are buying, it pays to get proper advice from an experienced franchise lawyer before you sign anything. Franchising can be a great way of getting into business, but there are no guarantees – you need to take care and take advice to protect yourself and your investment.

Leases generally are relational contracts (like franchise agreements). Entering into any lease often requires you to make a long-term commitment to relatively onerous obligations and usually requires personal guarantees to be provided to the landlord. Your lawyer should review all relevant occupation documents and provide you with advice on them.

It’s dangerous to assume that a business will succeed because it has a good name, or because it seems to be everywhere, or because your brother/cousin/friend/person you met at a party is doing OK. Every franchisee is different, every location is different and markets change about the author over time.

If you require a lease or sublease of premises from which to operate the business, then it is wise to ensure that the lease period(s) marry up with the franchise period(s)/term(s). This is because you will want to avoid the risk of having a franchised business with no premises to operate from, or the danger of having to pay rent after the franchise term is at an end.

The seven areas above are just some of the many things you need to get checked out by specialist advisors. It makes sense to get the experts to do some of the work for you before you make your final decision.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Scott Goodwin is Director and Principal, and Nicole Duncan an Associate, of Goodwin Turner, specialist franchise lawyers. Based on the North Shore, they service clients all over New Zealand.

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Westpac Directo Over 275 different franchises

what’s available?

what does it cost?

what do they do?

how many are there?

who do I contact?

0800 Sunshade 9Round

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AA Auto Centre

Home & Building

$25,000

Health & Fitness

$188,500

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. 9Round delivers total body results in a quick and convenient kickboxing and functional fitness workout. With no class times and a trainer present every step of the way, it’s among the fastest growing fitness franchises. Don’t miss out on the next big thing in fitness. Become a premier provider in the vehicle service and repair market.

7 7 10 700+

Auto Services

$150,000

AA Driving School

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Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

A Buyer’s Choice Home Inspections

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Home & Building

$32,500$65,000

Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

13 200

Accessman

4

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Health & Fitness

$20,000

22 22

Home & Building

$49,500

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred. Offers customers the opportunity to restore their joinery. Huge potential for new franchisees.

Food & Beverage

$7500,000$1.2m

Health & Fitness

$280,000

Business & Commercial

$69,000

Active+

AluRestore Anchor Franchise

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Anytime Fitness Appliance Tagging Services

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Armstrong Smarter Security ASWEFA

Business & Commercial 64, Business & 65 Commercial

$150,000

Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16. Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success. Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

$145,000

ASWEFA is a franchise that provides a high level of customer support and full instructor training so you can start from scratch and focus on growing your business. If making a difference, high standards and safety are important to you contact ASWEFA.

37 37 120 120

1 1 50 50 35 1300+ New 54 18 18 2 2

At Your Request Franchise Group Baby On The Move

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

Bakers Delight

Food & Beverage

$150,000$400,000

Health & Beauty

P.O.A.

Bark Busters

Leisure & Education

Bedpost

Retail

$22,000 $30,000 $50,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support. Join New Zealand’s largest and fastest-growing men’s grooming company. The BarberShopCo’s well-established Takapuna and Milford stores are offered for sale. Supported by comprehensive training and systems with further room for growth. This would suit a business-minded person looking for an excellent opportunity. Join Bark Busters, the largest, most trusted in-home dog training company globally.

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

Bin Inn Retail Group Co-operative Bird On A Wire

Retail

$110,000

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Food & Beverage

$450,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required. Bird On A Wire is offering the chance to join a progressive business in an ever-changing industry. Free-range rotisserie chicken and good vibes only. We want forward-thinking foodies to join our flock and help us take Bird on a Wire to the world.

Black & White Coffee Cartel

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Food & Beverage

$350,000$450,000

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first microroasting coffee company franchise. Offering turn-key cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

10 10

BoatsmartHQ

27

Auto & Marine Services

$25,000

BoatsmartHQ has developed a unique business opportunity in the marine industry. Franchisees build and manage a fleet of marina or drystack-based boats. This ensures boats are safe, seaworthy and ready for use. 5+ years’ experience in the marine sector required. Full or parttime options.

1 1

BarberShopCo

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14

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

200+ 200+ 17 17 27 700+ 22 22 5 275 16 16 46 46 36 36 4 4

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company

page number

A-B franchise and business opportunities get more information P 0-6-876 9675 M 0061 27 672 2312 E ppowerman@liftbrands.com W 9roundfitness.co.nz/franchise/ P 0-9-966 8704 Mia Dins P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz P 0508 737 867 Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz P 0-7-974 4589 Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au P 0-9-415 0585 Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz P 0800 297 297 P 0-9-422 2285 P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au Wayne Scurrah M 021 500 437 E wayne.scurrah@bayleys.co.nz W bayleys.co.nz/1688732 P 0800 167 710 Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz P 0-9-972 3022 P 0-7-575 6939 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@birdonawire.co.nz W birdonawire.co.nz Norman Engel Savills (NZ) Ltd Licensed REAA 2008 M 027 476 7870 E nengel@savills.co.nz W blackandwhitecoffee.co.nz Jeff Taylor M 021 173 0938 E jeff@boatsmarthq.com W boatsmarthq.com

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


ctory of Franchising 80 Franchise And Business Opportunities 90 Specialist Advisors

92 Consultants and Others

Looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

Breakers Restaurant

Food & Beverage

One of the most renowned, successful and innovative hospitality brands.

Brucies Lawnmowing & Garden Care

Home Services

$100,000$450,000 $49,000

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Budding Ideas

Business & Commercial Business & Commercial Food & Beverage

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

$330,000

BWS is the market leader in the exterior washing of commercial buildings.

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new 22 sites planned throughout New Zealand and an existing store refresh programme underway. It’s a 22 gourmet opportunity for operators with good taste.

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

Caci

Health & Beauty

$300,000

Café2U

Food & Beverage

$82,000$160,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today. Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire team working behind the scenes to make every function successful.

30 30 5 5 8 8

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

Carpet Court

Retail

$250,000

Cartridge World

Computer

Cash Converters

Retail

$100,000$125,000 $650,000

Cavalier Homes

Home & Building

$25,000$55,000

Central Landscape & Garden Supplies

Home & Building

P.O.A

Champion Travel Referral Agents

Travel

Cleancorp

Home & Commercial

$51-$4500 A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’ $25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

Building Wash Services BurgerFuel

8, 9

45 200 10 10 12 12

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity. Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing 6 offer from your standard independent or local supermarket. Thanks to extensive market research 250+ our current business model is a vast improvement with vibrant branding. 6 6 New New 56 79

2 2 50 50 11 240+

18 1300+ New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet 57 Court franchise partners benefit from the advantages of scale when it comes to all aspects of 57 business, including buying power, marketing, product range and other business support services. The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises. Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. Cavalier Homes is a progressive and innovative franchise residential building company. Our business platform provides the tools, processes and expertise for success. We are looking for licensed builders who believe in quality customer service and are driven, energetic and bring a can do attitude. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

Search the Westpac Directory of Franchising at www.franchise.co.nz

36 1650 28 700+ New 10 9 9 12 12 105 105

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities B-C get more information P 0-9-9477 0012 P 0-6-834 0537 Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W brumbys.co.nz P 0-9-390 8979 P 0800 470 075 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W burgerfuel.com/nz Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz P 0800 283 399 Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W cafe2u.co.nz Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz P 0-4-293 6899 M 021 409 763 Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz M 021 276 9769 Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers P 0-3-446 8600 Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz Greg Laverie P 0800 228 254 E enquiries@cavalierhomes.co.nz W cavalierhomes.co.nz/franchising/contact/ Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

81


Clean Planet

Business & Commercial

$20,000

Cleantastic Commercial Cleaning

Business & Commercial

$14,600

Cobb & Co.

Food & Beverage

$500,000

Food & Beverage

$350,000+

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently 20 expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer 20 support and training that’s second to none.

Coffix

Food & Beverage

$100,000

Colourplus

Retail

$200,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories. NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships. Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

19 19 29 29

2 2 15 300+ 43 43 31 31

Coffee Culture

74

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems. An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided. Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Columbus Coffee

69

Food & Beverage

$250,000$450,000

Compass Homes

14

Home & Building

$120,000$150,000

Business & Commercial Computer

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

$27,500

We are looking for entrepreneurs to join our well established franchise network.

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

Food & Beverage

$70,000

Cooltime

Home & Building

$30,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

Corporate Cabs

Business & Commercial Business & Commercial

$20,000

NZ’s most professionally driven cab service. We invite you to join our fleet.

Business & Commercial

$15,000

Crewcut

Home Services

$16,000

Cutshop

Home & Building

$450,000

Complete First Aid Supplies Computer Troubleshooters Cookie Time Cookright Kitchen Services

53

CrestClean

2

Crest PropertyCare

24

$10,000

130 130 280 1000 8 8

71 71 7 7

7 7 396 396 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean 625 prepares GST returns, accounts and tax returns. Full training programme provides career 625 pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise 23 may suit. We provide caretaking services to businesses and schools, looking after exterior 23 areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years 260 we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to 260 Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values. Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details. Diamond Fusion are offering an opportunity which gives you the flexibility to run your own business with the support systems and products to make it a success. Seeking motivated people with great sales ability and focus. Full training provided plus equipment and start-up stock.

3 3

Diamond Fusion

41

Home & Building

$50,000

Donut King

67

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

4 350

Dream Doors

75

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Dream Doors North Shore

4

Home & Building

$150,000

10 118

Driving Miss Daisy New Zealand

Home Services

$30,000$35,000

Dream Doors is New Zealand’s leading kitchen door replacement company. Existing North Shore and Rodney franchise for sale due to family commitments. One of the highest average sales Dream Doors franchise areas with strong year-on-year growth. Complete turn-key solutions and award-winning franchise management system. Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

Education

$20,000 $25,000

Dynamic ECE Relievers connects quality teachers with early childhood education centres via their clever app. From four hour shifts to long-term assignments and permanent placements. Work from home in this ECE reliever franchise in an industry with high growth potential.

7 7 1 1

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Home & Commercial

$30,000

18 30

Retail

$25,000

Business & Commercial

$95,000

Epiphany Café

Food & Beverage

$200,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking. The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz is New Zealand’s only nationwide e-bike specialist retailer. Seeking people with passion and ambition to partner with us to grow the network in key locations. EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required. Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our Franchise Partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 28 years with well-designed systems to help support your journey with us.

25 31

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries. Earn a significant six figure income by helping your clients to save money in any number of business overhead cost areas. New Zealand support office. Training in the United Kingdom.

26 700+

Dynamic ECE Relievers

19

Eco Insulation

Ecomist

75

Electrify.nz

EmbroidMe

82

92

8 n/a

67 97

10 10 14 350 6 6

FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-E franchise and business opportunities get more information Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz M 021 287 2220 P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz Angela Manihera P 0-9-520 1044 M 021 883 486 E angela@columbuscoffee.co.nz W columbuscoffee.co.nz Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz P 0-9-827 7726 P 0800 728 768 P 0-3-349 6161 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz P 0-7-854 1518 P 0-9-632 0602 Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz Craig Watson P 0061 418 360 392 E watsoncraig@me.com W donutking.co.nz Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz Michael Hall M 027 324 1159 E michael@dreamdoors.co.nz W dreamdoors.co.nz Paula Lee-Smyth P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz P 0-4-972 2364 Penny Tkaczuk M 021 409 676 E info@dynamicecerelievers.co.nz W dynamicecerelievers.co.nz Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz Ben Payne M 027 475 0225 E ben.payne@ecomist.co.nz W ecomist.co.nz James Munro M 021 644 405 E james@electrify.nz W electrify.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W esquirescafe.co.nz Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463

Business & Commercial

$20,000

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

10 245+

Fifo Capital

Financial Services

$39,500

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards. Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision. Provide working capital funding for small businesses.

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/ P 0-9-302 0949

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

Flex Fitness

Health & Fitness

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

Flo2Cash

Financial Services

$300,000$650,000 $90,000

Flooring Design

Home & Building

$50,000

Retail

$200,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model. Need a passion for fashion and the desire to own your own business.

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, onions and condiments. Excellent return on investment.

20 21

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Gloria Jean’s Coffees

Business & Commercial Food & Beverage

$200,000$350,000 $300,000$450,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

14 14 15 15 6 330

Green Acres Franchise Group

Home Services

$24,000

Green Homes NZ

Home & Building

$40,000$80,000

Guthrie Bowron

Retail

$250,000$300,000

Habitual Fix

Food & Beverage

Hachi Hachi

76, Food & Beverage 77

$180,000$200,000 $350,000 - Hachi Hachi is New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. We $500,000 are seeking franchisees with exceptional customer service and a passion for food who can lead their team from the front. Advanced systems with full training and ongoing support provided.

15 15 5 5 50 1800

Expert Maths Tuition Fastway Couriers

72

Footloose Shoes Freedom Companion Driving Services

55

description

Unique opportunity for outstanding salespeople to become a part of the technology revolution.

We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength. Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now. Green Homes New Zealand design and build sustainable, high performing and energy efficient homes for Kiwis. We are increasing our footprint and have franchise opportunities available to highly driven LBP builders who have a desire stand out amongst the rest with a strong point of difference. The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

Harrisons Carpet

Home & Building

$80,000

Harrisons Curtains & Blinds

Home & Building

$70,000

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Hell

Food & Beverage

$200,000

Hell On Wheels

Food & Beverage

$180,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide. Hell Pizza is expanding into small towns with a new mobile franchise model.

Helloworld Travel

Retail

$150,000

Highmark Homes

Home & Building

$35,000

Hire-A-Hubby

Home & Building

$32,000

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Hudsons Coffee

Food & Beverage

$275,000

Humitech

Business & Commercial Business & Commercial

$90,825

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us. Simple, effective panels to reduce commercial chilling costs and improve performance.

$29,500

Global courier and freight sales consulting franchise.

InXpress

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems. Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Helloworld travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, helloworld offers our franchise partners best in market returns and the opportunity to share our passion for travel with your community. Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors. New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

12 70 11 11 14 14 New New 13 13 19 19 20 20

650 650 6 50 45 45

3 3

73 73 73 73 90 360 6 6 60 60 68 68

New 100+ 12 12 3 200+

FANZ

Leisure & Education

company

number in NZ, globally

industry

investment from

page number

franchise and business opportunities E-I get more information

P 0-9-566 0297 P 0-7-850 5556 P 0800 356 222 Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz M 021 934 080 Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz M 0274 908 399 P 0-6-355 3480 David Bernard P 0-9-973 4821 M 021 331 243 E david@ccbs.co.nz W gloriajeanscoffees.nz Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz NZ General Manager M 027 255 0000 E brent@greenhomesnz.co.nz W greenhomesnz.co.nz Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz P 0-9-378 4158 Phil Tindall M 027 435 2093 E phil@lucid-design.co.nz W hachihachi.co.nz P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com M 027 364 2431 Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com P 0800 486 434 P 0-3-322 5634

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

83


IWG

15

Business & Commercial

$1m

IWG, the global workspace and co-working market leader, are offering a major new franchise investment opportunity

New 3,300

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Business & Commercial

$22,000

360 13K+

Jellybeans Music

Leisure & Education

$25,000

Jesters Pies

Food & Beverage

$220,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean. A fantastic opportunity for those passionate about music education and who want a work/life balance. Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

Jet Cleaning Services

Business & Commercial

$50,000$120,000

27 27

Jim’s Building Inspections

Home & Building

$65,000$75,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown. Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

Jim’s Carpet Cleaning

Home Services

$49,000

Full turn-key business opportunity. Full training and start-up kit included. Join a well-known and trusted brand. Pay for work guarantee also included for peace of mind of income.

1 88

Jim’s Cleaning

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Home Services

$40,000

Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Leisure & Education

$12,500

4 4

Just Cabins

Home & Building

$450,000

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now. Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 29 years.

24 205

Leisure & Education

$750,000

7 7

Leisure & Education

$35,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Kinetic Electrical

Home & Building

P.O.A

19 19

Kitchen Studio

Home & Building

$150,000

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

Home Services

$60,000

At Kitset Assembly Services, assembly is our business and demand for the service is extremely high. Successful franchisees benefit from strong income, continuous job security, work-life balance and the latest industry training and knowledge.

16 178

Jamaica Blue

Jani-King

Jim’s Test & Tag / Jim’s Fire Safety

54

18

Jim’s Trees & Stump Removal Jumping Beans International

Just Kidz Educare

71

47

Kelly Club

Kelly Sports

56

New 30+ 18 50+

New 100+

48 48

48 63

16 16

Kitset Assembly

35

Kiwi Beverages

20, Business & 21 Commercial

$72,000

Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.

10 10

Kiwikrane

Leisure

$50,000

51 163

Kowhai Roof Coatings

Home & Building

$20,000

Kwikli

Leisure

$25,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain softtoys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates. Kwikli is a cleaner, cheaper and innovative solution for mobility in our urban areas. Our electric mopeds save time, money and our environment using zero emission vehicles. Kwikli invites independent operators from around NZ to start and operate their own fleet of Kwikli mopeds.

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Laser Electrical

Home & Building

P.O.A

56 150+

Laser Plumbing

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

La Porchetta

84

11

19 19 2 2

48 100+

FANZ

description

number in NZ, globally

industry

investment from

company

page number

I-L franchise and business opportunities get more information Pierre Ferrandon/ Matthew Kenley M 021 260 1922 E pierre.ferrandon@regus.com W franchise.iwgplc.com Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees P 0800 754 372 Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz Dharmesh Shahpatel M 021 031 3635 E dharmesh.s@jimscleaning.co.nz W jimscleaning.co.nz Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz Pete & Ally Portegys P 0800 454 654 M 0274 958 959 E ally.portegys@jimsdogwash.co.nz W jimsdogwash.co.nz Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz William Flew P 0508 454 873 M 027 492 6667 E franchise@kas.co.nz W kitsetassemblyservices.co.nz David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz Rushabh Trivedy M 021 138 8885 E admin@kwikli.net W kwikli.co.nz Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities L-N get more information

Latitude Homes

Home & Building

LawnFix

Home Services

$50,000$150,000 $75,000

LCF Fun Languages NZ

Leisure & Education

$2,000

Leadership Management Life Maid Easy

Business & Commercial Home Services

$75,000 $30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

Retail

$400,000+

Liquorland is New Zealand’s premium liquor franchise with over 115 stores nationwide. If you are 117 a customer focussed retailer with a passion for our industry, now is an exciting time to join us. 117

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

Lone Star

Food & Beverage

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz Dave Yurak P 0-9-621 0350 M 027 4572 210 E davey@liquorland.co.nz W liquorland.co.nz Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz P 0-3-374 3208

Mad Butcher

Food & Beverage

One of New Zealand’s best-known home grown franchises, trading since 1971.

P 0-9-531 5910 Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com P 0-9-539 4300

Liquorland

29

A business opportunity that puts you in control of your future with proven financial rewards. Lawn specialist service that offers the full lawn package. Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided. LMA licensees deliver a process that provides skill and competency development.

7 7 4 4 7 5000+ 6 44+ 2 2

13 13

26 26 36 38 Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is 12 primarily a sales and project management licence business opportunity. A passion for renovating, 12 property or trade background are advantageous. Contact us for your next business or career move with unlimited potential. Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea 6 culture but also the café market across New Zealand. No direct competition, high margin 6 products, full training provided, no experience required.

Maintain To Profit

61

Home & Building

$350,000$450,000 $79,000

Majestic Tea Bar Espresso & Chocolate

45

Food & Beverage

$290,000

McDonald’s

Food & Beverage

$900,000

The world’s market leader in the quick service restaurant industry.

Meticulous Home Services Mexicali Fresh

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants. Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

165 31000 35 35 17 17

Mexico

13

Food & Beverage

P.O.A.

Midas

23

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

Mike Pero Real Estate

Real Estate

$65,000

Home & Building

P.O.A

Business & Commercial Retail

$75,000 $150,000 P.O.A

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees. Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide. The only onsite refuelling franchise in New Zealand.

42 42

Mobile Hand Car & Marine Grooming Mr Green Auckland

Auto Services Home Services

$10,000 $39,000 $20,000

Mr Plumber

Home & Building

$35,000

Mr Rental

Home & Building

$600,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

MTF Finance

Financial Services

$250,000

Muffin Break

Food & Beverage

$330,000

Milestone Homes

23

Mini Tankers Mister Minit

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment. Mobile grooming and detailing service providing professional, environmentally friendly valet services. Commercial cleaning. New franchise opportunities available in the Auckland area.

12 12

New New 19 124 37 238 17 17 22 22 10 10 17 89

40 40 MTF Finance is a nationwide network of offices, helping New Zealanders to get the things they 45 need to enjoy life and succeed in business. Using MTF Finance’s system to market, approve and 45 originate loans, you’ll manage your loan book using our web-based management system. Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins. Make a difference in children’s lives today. Be one of the people who joins this rapidly growing franchise of out-of-school programmes. If you enjoy working with children, helping them learn, grow and have fun, then a MASH franchise could be for you.

39 299

Using National Drones’ smart data platform we deliver an end-to-end data capture processing delivery service. This is a business development relationship role focused on educating and developing new markets for our services.

1 40+

My After School Headquarters (MASH)

28

Leisure & Education

$30,000 $35,000

National Drones

66

Business & Commercial

$100,000

Navigation Homes

Home & Building

Nettl

Business & Commercial Food & Beverage

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply prices. 12 $350,000 12 P.O.A Nettl is an online communications and web studio franchise from the UK. 3 3 $350,000 New York Deli is a superior, licensed, sandwich outlet. 2 2 $250,000 New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New 13 Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, 500+ smoothie and juice parlours. Level of investment depending on store location and turnover history. $400,000 The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, 57 uniformed image, full staff training, assistance in shop layouts and designs, profit reports, 57 assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

New York Deli New Zealand Natural Ice Cream

Food & Beverage

Night ’n Day Foodstores

Retail

28 28

M 021 614 360 M 021 191 1214 Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz/start-a-franchise-lcf-clubs-nz/ P 0800 333 270

P 0-9-442 2004 Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz Angela Manihera E angela@mexico.nz W mexico.net.nz/franchises Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info P 0800 500 123 Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz P 0-9-622 2671 Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au P 0800 803 737 P 0-9-414 6949 P 0800 677 586 Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz P 0800 494 4779 Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz Craig Fortune P 0-3-366 9408 M 027 305 5003 E craig@mashkids.co.nz W mashkids.co.nz/franchise/ Jeff Craigie M 0061 477 883 151 E j.craigie@nationaldrones.com W nationaldrones.co.nz M 021 477 506 M 021 820 474 M 021 955 834 David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz Paul Thompson P 0-3-477 2340 M 021 999 866 E paul@nightnday.co.nz W nightnday.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

85


Novus

Auto Services

P.O.A

Number Nurses

Financial Services

$10,000

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? 27 A proven after-school tuition provider delivering exceptional results, is looking for education 70 experts to join our expanding franchise network.

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

Home & Building

$26,000$39,000

NZ Post Retail Agency

Retail

P.O.A

Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as asbestos surveys and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters. One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

NZA Apprenticeships

Home & Building

$75,000

Oil Changers

Auto Services

$150,000$250,000 $50,000

NZ Floor Sanding Co NZ House Surveys

Oncore Services

46

48, Home & Building 49

Oporto New Zealand

Food & Beverage

$350,000

OPSM

Retail

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100 We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number 3 Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range 3 of bookkeeping services.

7 7 7 7 600+ 600+

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary. Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required. Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, installations and decorating. We are looking for people with experience in managing people, processes and sales.

4 4

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand. You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team. Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

11 160

11 29 8 8

Pack & Send New Zealand

38

Retail

$210,000

Palmers

30

Retail

$350,000

Palmers Planet

30

Retail

$1,000,000

Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a 4 retail store. This is an amazing opportunity for a business person looking for a new challenge. 4

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Para Rubber

Retail

$150,000$250,000

11 11

Business & Commercial

$30,000

Auto Services

$35,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland and Dunedin. A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

Leisure & Transport

$20,000$65,000 $400,000+

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

Other

24 24 2 2

PinkFit

Home & Building

$30,000

19 19

Pit Stop

Auto Services

$100,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees. The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

Pita Pit

Food & Beverage Food & Beverage

Platinum Homes

Home & Building

$300,000$500,000 $550,000$600,000 $100,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

Pizza Hut

Plumb’In Bathrooms

Home & Building Retail

$215,000$260,000 $275,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

Podium Podiatry & Footwear Poolwerx

Retail

$98,800

75 534 98 1000+ 17 17 3 3 4 4 2 250+

Portermark

Business & Commercial Business & Commercial

$78,500

Prestige Home Groomers ProGroup Franchise

Home & Building

$39,950

Property InDepth

Home & Building

$45,000

Property Service Franchise Systems

Home & Building

$16,500

Propertyscouts Property Management

Business & Commercial

Provender NZ

Food & Beverage

Provista Balustrade Systems

Home & Building

Paramount Services

63

Paramount Vehicle Grooming Pegasus Rental Cars Pets In The City

86

12

Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

This is your opportunity to become part of a successful international brand. Seeking people ideally from a construction or sales background.

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

16 135+ 18 18

160+ 160+ 160 160

45 45

Australia’s premier beer line cleaning company is seeking franchisees for their expansion into New Zealand. Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

New 17 8 8

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support. Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations. Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

65 65

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise launched in March 2016, we now have operations up and running nationwide. There are still opportunities available in many locations throughout New Zealand.

12 12

$125,000$240,000 $25,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

80+ 80+ 18 18

$30,000$60,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

10 10 19 19

FANZ

description

number in NZ, globally

industry

investment from

company

page number

N-P franchise and business opportunities get more information P 0-3-366 0870 Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com Jan Gumbley P 0-9-522 0800 E franchising@numberworks.com W numberworks.com P 0800 272 888 Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz P 0-3-343 6080 Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz Andy Kean P 0-9-261 0705 E operations@paperplusgroup.co.nz W paperplus.co.nz Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W service-is-paramount.com Galvin Bartlett P 0-9-376 7850 M 027 579 0270 E gbartlett@paraserve.com W paraserve.com P 0-9-378 7940 Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz M 021 355 880 P 0-9-525 8700 M 021 535 031 P 0-9-448 1095 P 0-7-307 2271 Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz M 021 514 660 Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz M 021 477 673 Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz P 0800 661 663 M 0275 961 264

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


Pukeko Rental Managers

44

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

33 150

Quinovic Property Management

Business & Commercial

$50,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans. NZ’s preferred national residential property management service since 1988.

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

Rainaway Spouting on the Spot

Home & Building

$45,000

Rapid Lawn

Home & Building

$45,000

RE/MAX

Business & Commercial Home & Building

$20,000

A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

Home & Building

$55,000

Realsure The House Inspectors realtyRETURNS The Property Improvers Refresh Renovations

48, Home & Building 50

$35,000

$100,000$150,000

Rent The Roo Rentals

Home Services

$75,000

Rentronics Limited

Home Services

$75,000

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Rodney Wayne

Health & Beauty

$100,000

Rugbytots NZ

Leisure & Education

$7,500

Retail

$230,000$460,000 $120,000

Saddlery Warehouse Scratchpad

25

Leisure & Education

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. Renovation agency specialising in arranging and managing residential renovation projects. Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh. Top quality and affordable home appliances to rent with agreement plans. Rentronics is an experienced franchisor providing a franchise system throughout New Zealand under the Rentronics trade mark. Franchisees rent or rent to own a range of home appliances, furniture and electronics to customers who have made product selections from the Rentronics website. Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people. Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee. Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity. New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre. The market leader in the replacement of commercial and domestic refrigeration seals.

Seal A Fridge

Home Services

Select Home Services

Home Services

$30,000 $50,000 $13,000

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes.

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network. Shed Boss are suppliers of high quality steel frame buildings.

Shake Out

8, 9 Food & Beverage

Select Home Services offers you the opportunity to be your own boss.

Shed Boss

Home & Building

$95,000

Shingle Inn Café

Food & Beverage

Shoe Clinic

Retail

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000 $200,000- Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. $250,000 $50,000 Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing support provided. Good margins and low overheads. Would suit plumbers, builders or a skilled handyman. Locations available throughout New Zealand. $250,000- Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still $450,000 roasts every coffee bean with care, in their Newmarket roastery.

ShowerFix

68

Home & Building

Sierra Boutique Café

60

Food & Beverage

Signature Homes

Home & Building

$150,000

sKids

Leisure & Education

$45,000

Slopemowing.com

Home Services

P.O.A

Smith’s Sports Shoes

Retail

$200,000

Snap-on Tools

Auto Services

$52,000

Snap Fitness

Health & Fitness

$382,500

29 29 3 3 21 24 10 10 5 5 25 7000+ 7 7 5 5 29 49 1 60+ 9 9 45 45 51+ 51+ 7 50+ 7 7 4 4 4 31 160+ 290+ 7 7 New New 12 37 New 40 12 12 3 3 32 32

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO. Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

11 11

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success. Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills. A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

1 1

The franchise of a Snap Fitness offers the security of an internationally recognized brand and has proven that innovation is the key to brand agility as it aims to provide the most rewarding fitness experience in the world.

56 2000+

170 170

15 15 14 5000

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities P-S get more information David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz P 0-9-555 1492 P 0-7-574 1490 P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz P 0508 529 677 P 0-9-309 8478 P 0508 732 578 P 0-9-213 7993 Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz P 0800 137 661 Aman Jain M 0061 406 556135 E franchise.enquiry@rentronics.co.nz W rentronics.co.nz Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz P 0-9-970 1058 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise P 0061 4 0847 1950 P 0-9-278 4930 P 0-9-846 5777 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W shakeout.co/ P 0-7-579 1525 P 0061 7 3399 3000 P 0-4-499 4495 David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au Gabe Condello M 0061 435 841 811 E gcondello@liftbrands.com W snapfitness.com/nz/why-franchise-withsnap-fitness/

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

87


Snap Printing

Business & Commercial

$220,000

Spagalimis Italian Pizzeria Speaking Roses

Food & Beverage

$250,000

Leisure & Education

$36,500+

We offer sub licensee packages, which include patented flower embossed technology together with the ability to make custom prints. We provide everything that you need to start using your printer and selling thousands of Speaking Roses and printing edibles.

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

Speed Queen Laundry Services

36, Retail 37

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, 100+ you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest 1m+ and largest manufacturer of commercial laundry equipment.

Speedy Signs

92

Business & Commercial

$95,000

Food & Beverage Retail

$25,000$50,000 $400,000

The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required. New Zealand’s iconic catering business is looking for franchisees to join our group.

Stirling Sports

Retail

$340,000

Stonewood Homes NZ

Home & Building

$75,000

Storage Box

Retail

$100,000

Streetwise Coffee

Food & Beverage

$155,000

Subway

Food & Beverage

$250,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. The world’s largest quick service submarine sandwich and salad franchise.

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

Sunbright Lamp Distributors Super Liquor

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

Retail

$200,000

Super Shuttle

Business & Commercial Home & Building

$115,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. Super Shuttle has grown into New Zealand’s favourite airport transfer business.

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

TACA NZ

Business & Commercial Retail

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

Business & Commercial Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

$83,000

The Cheesecake Shop

Food & Beverage

$200,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. You don’t need to be a baker, our excellent training course teaches you how.

The Christmas Heirloom Company The Coffee Club

Retail

$60,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

Food & Beverage

$300,000$450,000

Food & Beverage

$55,000$120,000

Business & Commercial Home Services

$15,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty. The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today. Help business owners achieve success. Join our team as a self-employed business consultant.

$15,000

Bespoke housekeeping service. We offer home cleaning, meal prep, cooking and laundry to our clients. Constant stream of new client enquiries. Domestic homes only, no commercial operations. Offering a high standard of care and a personalised service to our clients.

The Interface Financial Group The Moving Box Guys

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

The Seasons Art Class

Leisure & Education

$49,995

The Wheel Magician

Auto Services

$69,750

Theobroma Cafés, Lounges and Bars Think Water

Food & Beverage Retail

$200,000$600,000 P.O.A

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided. Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge. A total food and beverage concept, operating in more than 5 countries.

Tint a Car

Auto Services

$25,000

Ready to join a franchise with over 45 years’ experience, that’s backed by passionate experts and offers marketing support that’s unrivalled in the industry? Tint a Car are looking for driven and motivated business owners who are ready to step up to success.

Home & Building

$75,000

New Zealand’s most trusted and sought-after Tiny House Building company.

Home & Building

$50,000$75,000

Business & Commercial

$50,000

Spitroast.com Stihl Shop

67

Superbuild

Take Note Tall Poppy Real Estate The Alternative Board

10

The Coffee Guy

The Consulting Group The Housekeeper

72

Tiny House Builders Topline Roofing

Total Fitouts

88

12

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of. Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ. We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential. We are now expanding and seeking builders and construction entrepreneurs throughout the regions. The preferred storage specialists in New Zealand, providing storage solutions to customers.

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

5 180 5 5 3 1000+ 52 1700+

25 850 4 4 69 69 55 55 19 19 20 20 25 25 266 46K+ 2 80+ 13 13 120 120 120 120 9 9 4 73 5 13 20+ 20+ 11 11 11 150+ 25 220 11 11 63 400 29 29 35 35 New New 9 150+ 4 4 New 125 12 12 7 30 14 14 8 133

New New Topline Group, a market leader in roofing, is now offering existing business owners or new New business savvy operators the opportunity to join its expanding network. If you value excellence in New service, integrity, quality solutions and strong customer relationships, we’d like to talk to you. Fast growing commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

FANZ

description

number in NZ, globally

industry

investment from

company

page number

S-T franchise and business opportunities get more information Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz P 0800 113 113 Venessa Minkley M 021 142 6046 E sales@speakingroses.co.nz W speakingroses.co.nz Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz M 027 442 4140 Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz M 021 595 582 P 0-9-271 1025 Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz W subway.co.nz/about-us/own-a-franchise P 0061 4 0105 5437 P 0-9-478 9824 P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz P 0-9-522 5100 P 0800 4647 8737 Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au P 0061 3 8727 5000 P 0-9-261 0871 M 027 4432 897 Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz P 0-9-475 9634 P 0-7-839 6209 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz David Bernard P 0-9 973 4821 M 021 331 243 E david@ccbs.co.nz W thecoffeeguy.co.nz P 0800 287 266 Rachael Quin M 027 253 3882 E rachael@thehousekeeper.co.nz W thehousekeeper.co.nz P 0-9-302 7704 P 0800 210 210 David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz P 0061 3 9480 1030 Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz Sharyn Parkin P 0-9-442 4195 M 027 270 6203 E tacnz@tintacar.co.nz W tintacar.co.nz M 027 302 1900 Shane Boulle P 0800 111 818 E franchise@topline.co.nz W toplineroofing.co.nz P 0800 348 888

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


Touch Up Guys

34

Toyworld Transworld Business Advisors

73

$88,000

Retail

$200,000$500,000 $89,500

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand. Join New Zealand’s largest independent toy retailing group. Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) helps sell cars in a car yard environment.

Ultra-Scan

Agriculture

$80,000

Food & Beverage

$300,000$400,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system. New Zealand’s iconic buffet restaurant is seeking hospitality-minded franchisees with drive, passion and energy. We provide full support and training including systems and marketing. Franchisees can enjoy a sustainable and profitable return on their investment.

Venluree

Home & Building

$40,000

Versatile

Home & Building

P.O.A

Home Services

$15,000

Warmup New Zealand

Home & Building

$20,000

Wash Rite

Home & Building

Wet-seal

Home & Building

$45,000$70,000 $25,000

What’s Up House Inspections Wholly Bagels & Pizza

Home & Building

$69,995

Food & Beverage

Wide Span Sheds

Home & Building

$250,000$400,000 $95,000

Window Treatments

Home & Building

$30,000

Valentines Buffet Restaurants

V.I.P. Home Services

Winner Winner

14

43

8, 9 Food & Beverage

Woolgro

Home & Building

X-Clean

$500,000

$25,000 $50,000 $35,000

Xpresso Delight

40

Business & Commercial Food & Beverage

Zambrero

32

Food & Beverage

$300,000

Food & Beverage

$5,000 $25,000 $50,000

Zexx NZ Zones Landscaping Specialists

48, Home & Building 51

$51,995

17 120 29 180 1 580 6 6 19 19 5 5

A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Rare opportunity to join the market leader. This is your chance to own your own business without the challenges associated with going it alone. Current opportunities available across New Zealand.

16 16 35 35

Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided. Warmup has become the heating product of choice for the majority of property and construction professionals. We are currently looking for hardworking and dedicated people around New Zealand.

120+ 1200+

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments. New Zealand’s leading pre-purchase home inspection company. Turn-key opportunities available nationwide with this iconic bagel and pizza franchise. Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island. Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay. Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now. Woolgro is a unique and proven system to establish premium lawns Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background. Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semipassive income with life-style benefits. Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. If you join the Zambrero family, you will be supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more. Producing a range of quality beverages we are offering new territories nationwide. Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

15 30 9 9 6 58 6 6 6 6 3 450+ 21 21 New New 6 6 2 2 17 155 13 189 12 16 8 8

FANZ

description

Auto Services

Business & Commercial

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities T-Z get more information Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz M 021 390 954 Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz P 0-9-391 1339 P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz Ravi Lal P 0-9-921 4032 M 021 522 720 E ravi@valentines.co.nz W valentines.co.nz P 0-9-913 4185 Jaimee Ferris M 027 481 5880 E marketing@versatile.co.nz W versatile.co.nz John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz P 0-9-820.3850 P 0800 101 216 P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au M 021 952 397 M 021 272 2422 P 0-9-889 2044 P 0-3-343 1876 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W winnerwinner.co.nz/ P 0-9-570 1985 M 0274 717 337 Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com P 0800 556 022 Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz

company CrestClean See page 2

Hog’s Breath Café See page 32 Jani-King See page 54

Jim’s Test & Tag See page 18 Mathnasium

V.I.P. Home Services See page 43

get more information Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/ Peter Mahon P 0800 454 654 M 021 859 222 E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz Scott McDaniel P 001 65 9144 1412 E internationalportals@mathnasium. com W franchise.mathnasium.com Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

industry

description

number globally

regional and national master licence opportunities - find more at www.franchise.co.nz investment required

Business & Commercial

CrestClean Whangarei and Kerikeri regional master franchise available now. Would suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

618

NZ$135,000

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Business & Commercial

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag. Mathnasium is an international math-only supplemental education franchise. Established in 2002 with one Mathnasium center in Los Angeles, Mathnasium is now one of the fastest-growing franchises with over 1,000 locations worldwide. Seeking a passionate entrepreneur to grow this strongly branded unique opportunity. Extensive head office support from our specialised franchise development team.

200

NZ$150,000

1000+

US$ 500,000

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Leisure & Education

Home Services

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

89


ACCOUNTANTS BDO

description

Location

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Findex

Findex (previously Crowe Horwath) provides specialist accounting, tax and business advisory services to the New Zealand franchise industry. Your one-stop franchise specialists.

National

BDS Chartered Accountants

Franchise Accountants

90

90, 94, 95

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our National business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Inspired Accountants

91

National

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Staples Rodway Auckland

Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

FINANCE PROVIDERS ANZ

26

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.

National

ASB

70

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Business loans for small to medium size businesses for a wide variety of purposes with flexible application requirements and fast turnaround time. Ideal for new start-ups, limited financials, credit issues and other situations banks will not accept.

National

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

National

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

BNZ

Fundline Finance

75

Silver Chef

Find more info franchise.co.nz

Westpac New Zealand Ltd

22, 96

FANZ

company

page number

specialist advisors get more information

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Michelle Malcolm P 0-7-571 2467 E michelle.malcolm@findex.co.nz W findex.co.nz Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W www.kpmgenterprise.co.nz Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise Fundline Finance P 0-9-869 5529 E info@fundline.co.nz W fundline.co.nz Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2017–18 2015–16 2018–19

You work with award-winning service provider 2017/18 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

90

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


LAWYERS Anthony Harper

description

Location

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution. Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

ASCO Legal

38

Brookfields Lawyers

National

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Davenports Harbour Lawyers

We are a North Shore based law firm who provide specialist commercial law advice including franchising, licensing and business sale and purchases. We are innovative, friendly and client focused, and aim to make law understandable.

National

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland. Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Gaze Burt

58

Gibson Sheat Lawyers

91

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Goodwin Turner Commercial Lawyers

3

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

National

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on Taranaki how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise Region & businesses www.visaconnect.nz. Specialist in franchise networks and collaboration. Wider

Graham & Co

Franchise specialists with over 25 years’ experience in system setups/management assistance, and providing advice to prospective and current franchisees. David Foster is a Past Chairman of FANZ.

Queenstown/ Wanaka & Auckland

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

National

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Harris Tate

91

INSPIRED ACCOUNTANTS

Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz Jeremy Parsons P 0-9 915 4381 E jeremy@dhlawyers.co.nz W davenportsharbour.nz Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz David Foster P 0-9-623 0388 M 021 248 2343 E foster@grahamco.nz W grahamco.nz Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc)

get more information

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

company

FANZ

page number

specialist advisors

gibsonsheat.com

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

91


description

Location

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commerciallyfocused and cost-effective legal services provided.

Canterbury & National

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into Australia franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Quantum Law

42

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2019 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

17

get more information Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial National & reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands. Worldwide

Simpson Grierson

Stewart Germann Law Office, Lawyers and Notary Public Turner Hopkins

FANZ

company

page number

specialist advisors

service

CONSULTANTS & OTHER SERVICES ABC Business Brokers Business Brokers

description

Location

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, National we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Beans & Rice

Designers

National

ClockworX

Bookkeeping Services

Crombie Lockwood

Insurance

Cumulo9

Email Branding

Deloitte

Business Advice

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture. Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive. Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits. The Cumulo9 suite of email products provide franchise owners with peace of mind. The digital solutions offer full branding, tracking, security, auditability and reporting.  All company communications look professional and consistent; and with the highest levels of deliverability, business owners save time and money. Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

Find more info franchise.co.nz

Attain NZ

The award that spells confidence and trust

National

National

New Zealand & Worldwide National

FANZ

company

page number

specialist advisors get more information

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Need a quality sign fast? We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ. From retail to digital, to vehicle signage and everything in between.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need uniforms?

Service Provider of the Year

We supply and brand quality clothing and promotional products using embroidery, screenprinting, digital transfers and dye sublimation. Conferences, promotions, trade shows and events.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 92

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2019 Year 28 Issue 03


Design for Marketers

EmbroidMe

service Designers

92

enableHR & HR Assured

Corporate Apparel

HR Management Software

description

Location

Engage Design for Marketers to obtain design resources for you to market your franchise brand National effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended. New Zealand’s largest uniform and promotional products business. We supply and brand quality National uniforms and promotional products, including polo shirts, corporate wear, sportswear, hospitality wear, school wear, and an extensive range of corporate gifts. 14 Locations nationwide. View samples at your local showroom today. enableHR and HR Assured provide premium HR solutions for your business. We combine software, National telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

Franchise Accountants

90, Franchise 94, Consultants 95

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Franchise Association of New Zealand

38, Franchise 39 Association

National

Franchise Coach

92

Franchise Consultants

Franchise Infinity

22

Software Management Tool

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector. Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers. Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

National & Worldwide Worldwide

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Franchize Consultants (NZ)

31

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment National & processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Worldwide Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Iridium Partners

53

Franchise Consultants

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. National & We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned Worldwide franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support. Kakapo Business Sales are industry-leading business brokers with a wealth of experience within National the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

Kakapo Business Sales

LINK Business Brokers

Business Brokers

24

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Microsoft NZ

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.

National

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.

National

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself. Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

Parallel Directions

Perception Group

Marketing

POD Consulting

HR Consultants

Shoppers Anon

44

Speedy Signs

92

Tereza Murray Franchising The Mediator

Waipuna Hotel & Conference Centre

22

National National

Perception Group enables you to connect with your customers and stakeholders with three separate but National interrelated brands. NZ Print is one of New Zealand’s leading commercial print companies. Persona is a personalised multi-channel marketing and communications service. Procure is an online critical assets portal. POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, Auckland & workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow Wellington sustainably and establish a winning culture amongst their people.

Mystery Shop, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonNational conformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities. Signs & Graphics New Zealand’s largest signs and graphics company using the latest technology and highest quality National products. We consult, design, manufacture and install - your complete signage solution! From retail to digital, to vehicle signage and everything in between. 25 locations nationwide. Visit your local showroom today. Franchise Consultant Comprehensive, cost-effective franchise systems development for small to medium size businesses. National

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

FANZ

company

page number

specialist advisors get more information Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz Sarah Archibald P 0800 77 33 30 E information@embroidme.co.nz W embroidme.co.nz Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz Paul Bowkett P 0-9-362 5598 E paul.bowkett@microsoft.com W aka.ms/franchiseblog Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W www.northshore.naiharcourts.co.nz P 0800 663 476 E enquiries@onehq.nz W onehq.nz Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz Annaliese Theron P 0-4-801 7892 M 027 811 8285 E anneliese.t@perceptiongroup.co.nz W perceptiongroup.co.nz Michelle Jeans P 0-9-948 2105 E michelle@pod.co.nz W pod.co.nz Donna Gower P 0-9-481 0156 E dgower@shoppersanon.co.nz W shoppersanon.co.nz Sarah Archibald P 0800 77 33 39 E info@speedysigns.co.nz W speedysigns.co.nz Tereza Murray P 0274 717 337 E tereza@terezamurrayconsulting.co.nz W terezamurrayfranchising.co.nz Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

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who ate all the

PROFITS? Look after people Restaurants often operate 7 days a week and at least 12 hours a day, which takes a lot of people. Being on top of staff rostering and payroll is important to avoid labour costs running away with you. The increase in the minimum wage is putting margins under pressure in many hospitality businesses.

Philip Morrison of Franchise Accountants on making a food business a financial success

I

f you have never run a food business before, a franchise can be very attractive. Having someone set up your business for you, train you in every aspect of running it, give you the systems you need to manage it profitably, and the support to keep you on track as you grow can be worth many times the fees you pay. But no matter how well-known the brand and how good the support you receive, it’s still possible to get it wrong in the hospitality sector. Here are some tips from a financial viewpoint to help you get the best out of a franchise and maximise your profits. Location, location, location Food businesses rely on foot or road traffic to attract customers (or well-populated territories if they are mobile). So consider site selection carefully – just because there’s a cluster of other food outlets around doesn’t automatically mean the location is good, or that there is enough business for all. Ask the franchisor for more information around site selection methods and what attributes they use in assessing the suitability of a site. Depending on the brand, fit-out costs can vary from $200,000 to $750,000 so the location needs to work well to support that level of investment. The right site at the right price Rents can vary greatly and leases can be a minefield, so get your lawyer and accountant to review them before signing. Nothing eats up profits faster than bad leases, high rents or extortionate rent reviews. The franchisor should know what is a reasonable rental as a percentage of turnover, so look to stay within this figure. Using franchise-specialist advisors will help, as they will have a better picture of the whole sector. Don’t borrow too much If you borrow more than the business can comfortably afford to repay, servicing the debt will eat up the profits you should be making. How you structure the loan can affect the interest rates you have to pay. If your accountant tells you not to borrow more than you can afford, listen to them – you’re better to buy a smaller business that you can afford now rather than risk losing the lot by aiming too high, too soon. Watch the benchmarks Good franchise networks provide information on areas where profits can be eaten so that franchisees and their advisors can see where there might be a problem. Areas that are commonly benchmarked include Gross Profit percentages, wages as a percentage of turnover, productivity, sales by day-part, and wastage, to name but a few. It’s a massive advantage of franchising that identical businesses can share and compare information for the good of all. Watch the benchmarks and your profitability will improve.

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At the same time, low wages mean staff can move for another 50 cents an hour. Hiring is expensive and disruptive, so providing a good work culture, showing appreciation and having a bit of fun sometimes are essential ingredients. Watch the cash Cash is king in operating and surviving in business, and food businesses tend to be cashflow positive – that is, you are usually paid by the customer before you have to pay for the food and wage costs you incurred to deliver the product. Where there’s a strong cash element, though, you can be at risk from staff theft. This is an area where good processes help and benchmarking can soon identify issues. Potentially a bigger problem is where a franchisee is tempted to under-declare a proportion of their takings either to the franchisor or the IRD. This is massively risky – the former could see them lose the business, while the latter could see them receive a massive fine or even end up in jail. It’s also worth noting that under-declaring income means that when they come to sell, the business will be worth less than it should be. Don’t take the risk. Be prepared to reinvest Almost as bad as borrowing too much is failing to reinvest when you need to. If your outlet looks shabby and tired, you won’t attract new customers and your existing ones will move to that new place down the road. This applies both to new franchisees buying an existing outlet and long-established franchisees who are too used to their surroundings to see problems. Keep an eye on the competition Know your market, know your customers and know what’s going on. If you’re charging premium prices, you need customers prepared to pay them for a premium product. If you’re competing on price, watch your margins and fixed costs. As your accountant can demonstrate, small changes can have big impacts.

Conclusion

Operating a food business isn’t just a matter of providing good food and a welcoming smile – you need to be able to manage a lot of different factors in a competitive market. But if you buy a good franchise, a lot of the guesswork will be taken out of it for you. To put it briefly • Choose a franchise that suits your pocket and your abilities • Invest in franchise-experienced advisors to help you find the right business and the right location advertiser info • Follow the system • Use the benchmarking Franchise Accountants information to drive www.franchiseaccountants.co.nz constant improvement; and Contact • Watch the cashflow Philip Morrison Get these elements right and you’ll have a profitable business.

P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

Franchise New Zealand

Spring 2019

Year 28 Issue 03


Westpac New Zealand Franchise Awards 2018

Winner

Service Provider of the Year

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Profile for Franchise New Zealand

Franchise New Zealand - Year 28 Issue 03 – Spring 2019