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BUY YOUR OWN BUSINESS

Autumn 2019

franchise.co.nz

Year 28 Issue 01 $8.95

how to get into your own business

NEED A HAND?

low-investment franchises | new brands | increasing sales | hospitality musts endorsed by

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Westpac Directory of Franchising Over 275 different franchises

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THINKING OF FRANCHISING? START HERE! At Goodwin Turner Commercial Lawyers, we advise established franchise brands on the legal aspects of business.

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

We also work with people at the very beginning of their franchising journey, adding legal frameworks to their passion and drive. Our team has a thorough understanding of business models, corporate structuring, asset protection, commercial property, employment and intellectual property. This ensures we provide the very best advice; from initial scoping to set-up and day-to-day operations, to exit strategies or the sensitive handling of an issue or dispute. We also play an active role in New Zealand’s franchising community and can guide you towards other professionals with relevant specialisations.

For sound legal advice you can rely on – call us today.

2016 2017

2018

2019

Scott Goodwin Director & Principal

Franchising | Property | Intellectual Property | Employment | Commercial & Contract

09 973 7350 info@goodwinturner.co.nz goodwinturner.co.nz 14676_Franchise Advert_Autumn2019_FA.indd 1

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IT’S NOT EASY TO BECOME A NZ HOUSE SURVEYS FRANCHISEE, WHICH IS ALL THE MORE REASON YOU SHOULD Pre-purchase house inspection company offering a range of building reports and inspections, including methamphetamine testing and asbestos surveying. Benefits include; ongoing training and support from head office, latest technologies, continued industry research and development, discounted rates from suppliers, and marketing support. Full and part-time franchises available across New Zealand. Eight franchises already established. Franchises from $19,000 - $36,000. This cost includes a start-up kit of tools, manuals, training, equipment, and marketing. We have a great team in our established franchises, so we’re looking for like-minded people. If you’re hard working, have integrity, and the nous to go further than others... then we encourage you to apply.

FIND OUT MORE:

www.nzhousesurveys.co.nz/franchise or contact our franchise manager Chelsea Mooyman Email: chelsea@nzhousesurveys.co.nz or phone 0800 487 884

franchise.co.nz

TM

Writing these comments in the immediate aftermath of the tragedy in Christchurch, I have never been so proud of the country I have called home for almost 30 years. New Zealanders have experienced grief and heartbreak, but have shown love, compassion and support. The result is hope – may we never lose it. Kia kaha. Over the 28 years of publishing Franchise New Zealand, we have talked to franchisors and franchisees from all backgrounds, all ethnicities, all faiths. The differences don’t matter – what matters is that they share the same dreams, and, like me, many came to this country to realise those dreams. The profiles in the following pages were written before the tragedy, but in featuring many different New Zealanders and the people who support them, we feel that they represent the reality of our beautiful country and the opportunities it offers. No matter whether you were born here or arrived recently, buying a business is a big decision. Working out what you want to do, what you can afford and how to make a profit is a complex business. Getting it right takes time and takes care. Sometimes, a ‘friend of a friend’ will contact us and say they are thinking of buying a franchise and could we give them some advice? We always try to help, of course, and the best thing we can do is set out a path to help them work out whether the business they are looking at is really right for them. Along the way, we usually refer them to some specific articles on our website which will educate them about franchising, give them a process to follow and point them towards particular areas they should investigate: their own goals, the franchise’s reputation, the financial implications and legal issues, and so on. Our cover story this issue was born out of many such conversations. If you were a friend, this is pretty much what we would tell you. We’ve also included lots of links to articles on our website that give you more information as you need it and enable you to proceed step-by-step and make the right choice. We hope you find it helpful. Welcome, new friend. Simon Lord Publisher

Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at franchise.co.nz

PUTTING PEOPLE in BUSINESS proudly supported by

endorsed by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

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42 Low-Investment Opportunities

Practical Guide To 68 AIncreasing Sales

Buying a job or following a dream? Franchising can offer an inexpensive way to go into business with some real support behind you

Your biggest asset is your time – don’t waste it, says Lloyd Hill

Need A Hand?

How do you decide whether a business opportunity is right for you? Here’s where to find the resources you need

Autumn 2019 year 28 issue 01

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Putting It All Together Kitset Assembly Services provides the tools you need to build a high-demand business 11 Game-Changing Fitness Business fit20’s no-sweat exercise studio meets enormous market need 13 Highly Appreciated Accessman has clients waiting for new franchisees with management skills 15 The Delivery Experts Domino’s aims to de-risk the investment by getting franchisees closer to customers 16 Updates Some recent news stories in brief from our website 19 Home-Baked Success Having a community focus helps new Bakers Delight franchisee build turnover 20 Together Towards Tomorrow This year’s National Franchise Conference has a great line-up of speakers 23 Home And Dry Speed Queen offers a robust passive investment with potential high returns 24 For People With Drive Active support is key to success for Midas 25 Go The Whole Hog The X-Clean distribution franchise has a unique range of eco products for all markets

26 One Owner, Good Runner Long-time Touch Up Guys franchisee sells prime Auckland business at last 27 Kicking Butt 9Round Fitness takes a handson approach to customers and franchisees alike 28 When Overtime Goes Wrong Franchisors urged to help franchisees avoid accidental worker exploitation 29 Finding The Link Link finds buyers for existing and new franchise businesses 31 Part-Time Business, Full-Time Income Fancy managing a successful business from home? The Seasons could be for you 32 Banking On Hospitality René Artz from Westpac looks at challenges and opportunities in the hospitality industry 35 6 Reasons Franchisees Fail – And How To Avoid Them Philip Morrison of Franchise Accountants offers some helpful advice 37 Drive Time Corporate Cabs drivers enjoy a secure income from providing a quality service 38 Tips For Great Franchising – Part 3 Franchize Consultants share nine more practices to build excellent franchises

39 Master Franchisee Wanted For Top US Service Servpro is looking for a partner to bring a top-performing franchise to a fragmented market 40 Two New Brands From Famous Kiwi Franchisor The BurgerFuel Worldwide network offers rich new opportunities 45 Open Opportunities Talk to our franchisees, talk to our customers then talk to us, says Jani-King 46 Transforming Managers Into Owners Experienced business managers move into the burgeoning renovations market with Traffic 50 Two’s Company Jamaica Blue franchisees started small but are growing fast 51 Flooring It Carpet Court franchise partners enjoy a firm footing to build lasting relationships 53 Tea Time! Majestic Tea Bar is proving that an old favourite is a hot new trend 54 Doing The Right Thing Lessons from recent legal cases for franchisors and franchisees 59 We Have Lift-Off Appliance Tagging Services franchisees enjoy massive growth

61 Who Wants To Be A Millionaire? Kiwi Beverages is based on years of experience 62 Onward And Upward Dream Doors focuses on franchisee profitability 63 The Future You Choose V.I.P. Home Services offers growth opportunities all over New Zealand 65 Customers For Life Stihl Shop owners enjoy multiple revenue streams 67 Changing Lives Green Acres awards celebrated franchisees and their supporters 73 Going The Extra Mile The Housekeeper is a new franchise making life easier for busy people 75 Take A Bite Epiphany Café is coming to a town near you. Could you be the local franchisee? 90 Top Brand Branches Out Car Clean & Groom takes Paramount’s award-winning franchise model to a new market 76 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

85 specialist advisors

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Submissions Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

88 consultants and others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover image: www.istockphoto.com/exdez

76 franchise opportunities

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how to get into your own business

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t’s the dream of many people to own their own successful business, but it’s not easy – after all, if running your own business were easy, everyone would be doing it. That’s why franchising is such a popular option. When you buy a franchise, you get a known brand to promote you, proven systems and processes to follow and the benefits of group buying on everything from products or ingredients to insurance. You are also trained in how to run every aspect of the business efficiently, and have ongoing support to help you achieve maximum profitability. In New Zealand, there are over 630 different franchised brands and 37,000-plus franchised outlets. It means that there’s a massive choice available to you, whether you want a brand new start-up or an existing business; something part-time or full-time; office hours or evenings; mobile, fixed or home-based; working alone, with family or with staff; city-based or regional. The only question is: How do you choose? Here’s a guide to help you answer the big questions and break the process down into bite-size chunks. In each case, we’ll cover the basics, then direct you to relevant articles on our free website that go into each area in more detail.

Learn how franchising works Although most people have heard of franchising, few really understand how it actually works. The basic principle is that someone develops a business format and an operating system which has some advantages over existing businesses in the market. By franchising, this person (called the franchisor) then replicates or clones his or her business in other geographic areas by granting the right to another (the franchisee) to operate the same business system under the same name. It’s important to note that this right is usually granted for a fixed term, not forever.

NEED A HAND? 6

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Here are some useful articles which explain more about franchising and offer some examples. In each case, enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81 www.franchise.co.nz/article/ Franchising for beginners

81

A safer path to self-employment

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What’s the point of franchise fees?

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What type of franchise would suit you? If you think that buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. You’re going to be spending most of your waking hours thinking about and working in your business, especially in the first couple of years, so it needs to be something that you enjoy. That might be something related to your previous experience, or it might involve a complete change. If it’s related to your previous experience, be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive or recurring income opportunity. Whatever the goal, look for a business where your skills will become real strengths. Do you prefer working by yourself or leading a team? Are you Franchise New Zealand

Autumn 2019

Iimage: www.istockphoto.com/exdez

How do you decide whether a business opportunity is right for you? Here’s a guide to working it out and where to find the resources you need to make the right decision

The franchisor gains income from an initial fee paid by the franchisee to gain access to the franchise brand, training and systems, and from ongoing fees paid by the franchisee. These ongoing fees, which may be calculated in a number of ways, also pay for ongoing training, coaching and mentoring for franchisees. There are limitations, though – for example, a franchisee may have to be open certain hours and sell only certain products or services (a McDonald’s franchisee couldn’t suddenly decide to sell pizza).

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If you’d like to read this article online with clickable links to all the references, go to www.franchise.co.nz/article/2903 a ‘hands-on’ person or a ‘hands-off’ person? Are you a night owl or an early bird? If you’re an early riser, a late night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker. Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze: www.franchise.co.nz/article/ What to think about when buying a franchise

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Ten key stages in choosing the right franchise for you

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A buyers’ guide to different types of franchises

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The advantages of moving to the regions

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Through open and honest communication with the franchisor right from the start, you give yourself the best chance of finding a franchise where you will feel at home. For this reason, you shouldn’t hesitate to ask questions. Many years ago, we developed a list of questions that potential buyers might want to ask franchisors, and we’ve been adding to it ever since. We’ve come up with some questions to ask their franchisees, too – after all, the franchisees are the ones who are already living the business that you are considering. Go through these questions and mark the questions most relevant to your own situation, then make sure you get the answers: www.franchise.co.nz/article/

What can you afford? Franchises are available in a huge range of industries, and vary in cost accordingly from under $5000 to over $1 million. You may have savings or investments to draw upon, an inheritance, a redundancy payment or a Lotto win. In many cases, though, franchisees require some sort of additional finance. This could be funding from a family member or a bank.

250 questions to ask your franchisor

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50 questions to ask franchisees

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Will it make money?

What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do.

Although there are many reasons for wanting to buy your own business, one thing is certain: no-one goes into business to lose money. This means looking at lots of figures, which is why you need to invest in a professional advisor to analyse the figures, minimise the risk, look after you, educate you and, eventually, to help you set up the business in the best possible way to suit your individual circumstances.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

If you are buying a new franchise, franchisors should be able to provide you with figures based either upon the performance of an existing franchise or company-owned outlet, or with figures based upon an average of stores.

You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/

If you are looking a buying an existing franchised outlet, there should be lots of information available on its trading history, including Profit & Loss accounts, a Balance Sheet and a Cashflow Report. www.franchise.co.nz/article/ Will it make money?

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10 financial reasons to buy a franchise

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The beginner’s guide to understanding the numbers

What can you afford?

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Why buy new?

Funding your franchise

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Don’t cut corners – get professional advice

Evaluate the options After going through the first three steps, you should have a pretty clear picture of the sort of business you are looking for, and the level of investment you can afford. The Directory at the back of this magazine lists almost 300 different franchise opportunities. It’s a great place to start, and to make it even easier the online version is searchable by brand name, industry type and investment level – see www.franchise.co.nz/franchiseopportunities For any business to succeed, it must provide a product or service that people actually want, at a price they are willing to pay, and which delivers a profit to the business owner after all costs are taken into account. Crucially, the level of profitability must be high enough that both the franchisor and franchisee can make a fair income from the business. Here are three articles that will help you evaluate the options available to you and avoid disappointment: www.franchise.co.nz/article/ How to spot a quality franchise

Iimage: www.istockphoto.com/exdez

commitment to succeed. Generally, they will send or direct you to more information and, if you have the qualities they are looking for and are interested in exploring further, will invite you to a meeting. The further you get into the process, the more detailed the information you will receive.

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Before making up your mind, there’s one further stage to go through: getting the details of your potential purchase checked out by an accountant, a lawyer and, if you are seeking finance, a banker. It’s important that each of these professional advisors should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Franchise specialists know what to look for, and will probably have background knowledge of the franchise you are considering buying. That could help reassure you, or save you making a mistake. In either case, it will be money well spent. www.franchise.co.nz/article/ What is due diligence?

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Why use an accountant?

807

Why use a lawyer?

806

Finally

Researching your franchisor

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There are three key parts to having a successful franchise business, and two of them are set in stone even before your first day. These are:

Danger signals

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1. Choosing the right business. 2. Having a clear understanding of what the business involves.

Ask questions – get answers Having found some opportunities that look promising, contact the franchisors and ask for more details. Don’t be nervous about this; good franchisors are not just interested in selling you a business. They want someone who fits into their culture as well as having the drive and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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If you follow the above steps and follow the advice in the articles referred to, you stand the best possible chance of getting these right. The third step is making it all work, which will take dedication, hard work, and listening to the advice of your franchisor team – but that’s another story. To read more about that stage, read article 1720.

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NEW ZEALAND’S CAFE FRANCHISE Five time winner of the Food & Beverage Franchise System Award Two time winner of the Supreme Franchise System Award Three time winner of the Supreme Franchisee Award Winner of the Media Campaign Award

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Most awarded cafe franchise in New Zealand. 63 cafes & restaurants in New Zealand. Over 450 stores worldwide. Continued expansion plans. Flexibility and life balance with an established brand. Proven track record with an award winning system. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits.

thecoffeeclubnz

www.thecoffeeclub.co.nz

Northlands Shopping Centre, Christchurch (Café) Glen Eden, Auckland (Café) Ormiston, Auckland (Café) Burnett Street, Ashburton (Café) Richmond Mall, Nelson (Café) Emerson Street, Napier (Café)

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz


opportunity: home & building

PUT IT ALL TOGETHER Kitset Assembly Services gives franchisees the tools they need to build a high-demand business

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t’s a well-known fact that a weekend of assembling flatpack furniture is enough to bring even the strongest of couples to the brink of divorce. ‘This might be a slight exaggeration,’ laughs William Flew, ‘but many arguments have been avoided by having our phone number!’ William is Managing Director of Kitset Assembly Services, a company that not only recognises the challenges posed by flatpack furniture but provides the solution. ‘Our company was born out of the recognition that people were actually reluctant to purchase flatpack furniture and other self-assembly items because so many manuals are seemingly written in gibberish. A lot of people simply want to take the display models from stores to save themselves the hassle. It was clear there was a gap in the market, and it was difficult for a retailer to provide a dependable assembly service – until Kitset Assembly Services arrived on the scene.’ Is there really a market for the service? ‘Definitely – we already have 20 franchisees in New Zealand with thousands of customers and, having expanded over the Tasman, almost 100 across Australasia. We continue to put immense effort into building relationships with many of New Zealand’s biggest retailers to provide a seamless service to their customers, and it’s been a great success. We install everything from indoor and outdoor furniture to barbecues, office furniture, fitness equipment, flatpack kitchens and garden sheds – we do a lot of those. Our franchisees in their distinctive green vans can generally assemble any flatpack item within three to four days of purchase, on-site and hassle-free,’ William says. While franchisees focus on helping their customers, the franchisor helps the franchisees. ‘In addition to the initial four-weeks comprehensive training period in Auckland, franchisees receive extensive manuals, sixweekly business reviews covering goal setting, guidance and mentoring, a Customer Experience team to handle enquiries (including quoting), and all-encompassing support,’ says William. ‘You’re home-based with low operating costs, and you have an exclusive marketing territory with fixed franchise fees. That enables you to confidently grow your business in any direction you choose to take it.’

Jonny Mai: ‘It gave me a great start into my own business’

easy start-up Wellington-based Jonny Mai joined the franchise 18 months ago and has not looked back since. ‘I’ve always been very self-motivated and employment can become frustrating at times. I had spent ten years in sales for a company supplying major NZ retailers. I wasn’t actually looking for a business, but when I came across Kitset, I had a “lightbulb” moment and started doing serious research into the market and the franchise.’ With an accountant wife, Jonny had the advantage of professional advice at home and is adamant about the need to get a good accountant and lawyer to examine any opportunity in detail. ‘Another important way to learn about the business was talking to the other franchisees – they all gave me positive feedback and really good practical advice. ‘What I immediately liked about Kitset Assembly Services was that the model meant a very easy start-up. Looking back on the last 18 months, I don’t think I would have made it on my own. Kitset made it very easy as so much of it was turn-key: there was a great four-week course with a mixture of practical and theory – book work, computer systems, customer service and accounting – and I spent a lot of time with a well-established franchisee for real hands-on learning stuff. The franchisor also had me making crucial contacts with the big retail names that they have partnerships with, which is where I’ve focused – it gave me a great start into my own business. ‘Like any business it takes graft and grit to get it going, but it’s very rewarding, both in terms of income and variety. One day I’ll be installing a high-end kitchen, and the next a basic garden shed or trampoline. I was always pretty handy but I’ve needed to up-skill myself to cope, and meeting that challenge has been part of the pleasure for me. Really, I couldn’t speak highly enough of the effort that William and the whole team at Kitset’s Franchise HQ have put in. They are as proactive as they are family-orientated, and are always available for advice.’

great earning potential ‘It’s been a pretty awesome ride so far,’ says Jonny. ‘What has really opened my eyes is just how far the simplest customer service can take you. A lot of people have been surprised that I’ve turned up punctually, as I said I would, and it’s incredible what a difference that makes. Not only are they impressed – they’ll remember you, ask you to do other jobs as well and tell their friends.’ William says, ‘With a growing population and new houses going up weekly, we have demand for many more franchisees in exclusive territories right throughout the country. The investment is from around $42,000 +gst, and offers great earning potential. There is no shortage of work, so if you are handy, enjoy meeting people and are dedicated to good customer service like Jonny, contact our franchise team.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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advertiser info Kitset Assembly Services www.kas.co.nz Contact William Flew M 027 492 6667 franchise@kas.co.nz

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TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH A TOPLINE ROOFING FRANCHISE! Do you: Want to expand & grow your roofing business? Want to own a business in a growth industry? Want to be your own boss? Want to build a saleable asset for your future? Then it’s time to talk to us about becoming a Topline Roofing franchisee Focus on building and growing your business while we take care of the rest. Join our supportive, value-driven team contact us today!

0800 111 818 | franchise@topline.co.nz | toplineroofing.co.nz

FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37 AM Page 1

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

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Franchise New Zealand

Autumn 2019

Year 28 Issue 01

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opportunity: health & fitness

fit20’s no-sweat exercise studio meets enormous market need

GAMECHANGING fitness business C

an 20 minutes’ exercise just once a week for three months really provide a measurable improvement in physical health? ‘Absolutely,’ says Catharina Flisijn of fit20. ‘And with no sweating!’

That last point is a major one. Not needing to change into exercise gear, sweat through a session and then shower afterwards is one of a number of benefits that has seen 140 fit20 studios established in 8 countries over the last 10 years. The Dutch-developed fitness and wellbeing franchise centres on 20 minutes of high intensity, slow motion, non-impact resistance exercises. ‘These engage and strengthen the various fibres that make up skeletal muscles,’ explains Catharina, a former educational psychologist who is now New Zealand master franchisee for fit20. ‘At the same time, cardiorespiratory health and bone density is improved.’ The science behind fit20 can be easily experienced by filling a laundry bucket with water then quickly lifting and putting it down. That’s easy – but try lifting and lowering the bucket very slowly. ‘That’s much harder on your muscles,’ says Catharina. ‘In a fit20 studio, we use a range of Nautilus equipment set by each client’s personal trainer to achieve real results.’ A proprietary app tracks individual progress.

unique advantages It was the opportunity for Catharina’s husband Roeland to work for F&P Healthcare in Auckland that brought the family to New Zealand in 2011. Seven years on, Catharina felt their three children were independent enough for her to invest in her own business. ‘I wanted something different which helped improve the quality of life for others,’ she says. ‘I was also very aware of the benefits of buying a franchise.’ Hearing of her business ambitions, family in Qatar got in touch to tell Catharina about their success as fit20 franchisees. ‘I wouldn’t have been interested in a traditional gym, but fit20 is completely different in its methods and philosophy, and I realised it wouldn’t have grown so fast unless it really delivered results for both clients and franchisees.’ Along with the wealth of information on the fit20 website, Catharina read scientific research about the efficacy of high intensity, slow motion resistance strength training. ‘fit20 founder Walter Vendel doesn’t claim to have invented something new, but used research and evidencebased studies to create a fitness franchise that can truthfully claim to be unique with a wide range of advantages over conventional gyms and traditional fitness regimes,’ she says. Her due diligence also included contacting fit20 franchisees and fit20 clients in Holland, England and other countries. All the indicators were very positive so, after getting the sign-off from her accountant and lawyer, Catharina took on the master franchise for New Zealand. Catharina Flisijn franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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A routine you can do in your everyday clothes

appointment-only, quiet and private The first fit20 in New Zealand opened in May 2018 in Rosedale, on Auckland’s North Shore – an area with a good commercial, office and residential mix – and achieved immediate success in an area already well-served with ordinary gyms. ‘Many people don’t have the time or inclination to spend hours in a gym several times a week, or subject joints to impact from pounding the pavement,’ explains Catharina. ‘It makes our promise of “20 minutes once a week” with no sweating very appealing. Any scepticism is almost always overcome by the free first session, the guarantee of noticeable and measurable improvement after three months, and the fit20 experience itself. ‘fit20 is appointment-only at times to suit. The studio, which can be as small as 80 square metres, is quiet and private. Clients don’t have to change out of everyday clothes, with the 17 degrees Celsius constant temperature preventing sweating. They have an attentive personal trainer and professional equipment, then leave within half an hour knowing that many muscles key to health and wellbeing have been given a thorough workout. ‘Our reception proves that the market for fit20 is enormous – and it will only get bigger when you consider the challenge of keeping New Zealand’s ageing population fit, mobile and healthy.’

help people help themselves fit20 is now ready to start appointing franchisees in greater Auckland and areas throughout the country. ‘After qualifying at the fit20 training academy, the franchisee is usually the personal trainer themselves for the first few months before they start employing staff. Franchisees may therefore come from medical backgrounds or have personal training experience. Most importantly, they must have entrepreneurial flair, be success-driven and genuinely want to help people improve their physical health and wellbeing.’ The $40,000 +gst fit20 franchise fee includes full training in Auckland, website, business systems, marketing and advertising support and material. You’ll also need access to additional funding of $120,000 for studio leasing and set-up, resistance exercise machines, signage, launch marketing and other expenses. An ongoing marketing fee and fixed percentage royalty fund ongoing support. ‘From my own experience in Rosedale, it will take 8 to 12 months to achieve break-even, although that will vary according to location, market and your own efforts,’ says Catharina. ‘fit20 is a real game-changer in the gym business that is suited to all ages, all levels of fitness and locations from larger towns to inner cities. To find out more, call me and let’s talk. Once you’ve experienced fit20, you’ll be convinced.’

advertiser info fit20 www.fit20.co.nz Contact Catharina Flisijn M 021 0265 2819 info@fit20.co.nz

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Brilliant Café Opportunity Available ING N E OP 2019

MID

V I L L A G E N O R T H

S H O R E ,

A U C K L A N D

New retail and dining destination, Long Bay Village offers a superb mixed-use retail business proposition and an exceptional location to create the desirable lifestyle experience your customers will find hard to resist.

• Turn key operation & support • Joint venture opportunity • Surrounded by Blue Chip tenants • Highly sought after residential location

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opportunity: business & commercial

highly APPRECIATED Accessman has clients and businesses waiting for new franchisees with management skills

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ofty peaks, expansive plains and the birthplace of Richie McCaw – the South Island is all this and much more. It’s a place that engenders a certain vision, determination and resilience, which applies to business, too. Numerous Mainland enterprises have jumped the Cook Strait successfully, including Hallensteins, Kathmandu, AJ Hackett, Icebreaker, Tait Communications – and Accessman, which supplies Elevated Working Platform (EWP) and scaffolding hire to the construction industry. Unlike the other brands, though, Accessman is looking for partners to run franchised outlets in this high-return sector to answer the chorus of pleas from some of the country’s best-known names in construction. With franchises established throughout the South Island, Accessman opened a branch in West Auckland in late 2017, to be followed by a South Auckland branch in May this year. The company’s equipment is already at work on a portfolio of landmark projects, including Auckland’s $941 million Commercial Bay – currently the country’s largest commercial-retail development. ‘We now have clients with projects in and around Hamilton and Tauranga very keen for us to establish an Accessman branch to make us more easily accessible in the Waikato and Bay of Plenty,’ says Lena Harrington, Accessman’s general manager, who is spearheading the franchise’s expansion plans. ‘At one stage last year, we had 40 machines on site at Hamilton’s recently completed Te Ao Mārama School, showing the potential for a branch there. An Accessman presence on Auckland’s North Shore is also a high priority.’

new or established?

Accessman has two routes to entry for franchisees. ‘Our commitment to growth and confidence in our financial model allows us to develop company-owned branches initially, which can later be on-sold to franchisees as a fully operational, high-return franchise,’ says Lena. ‘Alternatively, a franchisee, whether an individual or partnership, can use our support and experience to start from scratch. This includes in-depth market analysis to assess demand and establish the level of equipment needed. Investment levels generally start around $1 million.’ Accessman was founded 25 years ago by Christchurch electrician Ross Pickersgill when he bought a scissor lift in response to the Health & Safety in Employment Act 1992 and rented it out when not in use. Today, it has the country’s largest and newest access fleet of over 1,000 scissor lifts, knuckle-booms, cherry-pickers, telescopic boom-lifts, telehandlers and other access technology. ‘Work safety is today a major issue, and our commitment to worker, workplace and public safety is non-negotiable,’ says Lena. ‘Accessman has been pro-active in redeveloping industry training by introducing the internationally-renowned IPAF Operator Training courses to New Zealand, setting the standard, and offering the E-Learning option in addition.’

involved tell it like it is. There are no airs and graces; you either deliver or you don’t. These dynamics are what continually drive my passion for the industry. ‘That straightforward approach is what we’re looking for in new franchisees. You’ll need good management and interpersonal skills, the ability to talk to people at all levels and to manage all facets of a successful enterprise. We’ll provide the knowledge, systems and support, and will assist with establishing relationships with existing clients within the franchised region. In return you can build a business that offers substantial financial and personal rewards, as existing advertiser info Accessman franchisees will tell you. ‘So whether you’re interested in a franchise opportunity in Auckland, Hamilton, Tauranga or anywhere in the North or South Island, or if you’re a potential client, give me a call and let’s talk.’

Accessman www.accessman.co.nz Contact Lena Harrington P 0-3-343 7560 lena@accessman.co.nz

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tell it like it is

Ross recruited long-time construction industry executive Lena Harrington as national credit collections manager in 2009. Two years later Lena was appointed finance/marketing manager and then in 2013, general manager. Ross is the first to agree that were it not for Lena, Accessman would not be the industry leader and blue chip franchise opportunity it is today. Born and bred in Central Otago/Queenstown and finishing her education in Christchurch, Lena began her career in finance which then led into the construction industry which, she says, suits her pragmatic nature. ‘Construction is a fairly black and white industry, where the personalities franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

13 21/03/19 10:10 AM


THE DELIVERY EXPERTS A

ccording to Statistics NZ, 26 percent of all food spending now goes on restaurants and ready-to-eat takeaway meals such as pizzas – that’s up from 23 percent in 2014. A report titled The End of the Kitchen? from the UBS investment bank suggests that by 2030 we could see a scenario where ‘most meals currently cooked at home are instead ordered online and delivered from either restaurants or central kitchens.’ ‘That’s good news for Domino’s – we’ve been the delivery experts for 65 years,’ says Cameron Toomey, who is General Manager of Domino’s New Zealand. ‘It’s also good news because pizza has been established throughout that time, rather than being just the latest food trend. It means that franchisees can plan for the long-term when they buy into Domino’s.’

explaining fortressing Domino’s has almost 130 outlets in New Zealand already, with over ten new stores opening in the current financial year alone, but there’s more to come. ‘Opening new stores is about de-risking the investment for franchisees by having more stores closer to customers on the ground – we call it fortressing,’ Cameron explains. ‘Let’s say you have two Domino’s stores in a town. If a competitor puts a store between your two, it will affect both businesses. But if you put another Domino’s in there, it will reduce delivery times and build business for all three stores by improving customer service and ensuring hotter, fresher pizza. In turn, that makes it much more difficult for competitors.’ But doesn’t that mean new stores are competing with existing franchisees? ‘Not at all,’ Cameron says firmly. ‘The brilliant thing with Domino’s is that when you buy a franchise, you get a set territory as defined on a map. The only way that the territory can be split or another store opened is with your agreement, so you have first choice whether to open another store or whether to take some profit from selling some of your area to another franchisee.’

a built-in career path Most Domino’s franchisees start as single-unit operators. ‘Our business model is delivering high-volume, low-margin products, so profitability is highly dependent on the individual franchisee,’ Cameron explains. ‘We’ll give you all the tools you need to achieve consistent profitability and Cameron Toomey franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Dominies 15.indd 1

Domino’s strategy aims to de-risk the investment for franchisees by getting closer to customers

growth on a long-term sustainable basis. You can make a good return from a single store, especially in a regional town – and having a territory means that you can step up to the next level of wealth creation by opening or buying another store. ‘Think of it as a business with a built-in career path – join us, learn the business, manage it well and, as long as you are a good people manager, you can easily expand when the time comes.’

hotter fresher faster The idea of fortressing is not new – ‘Domino’s has been doing it around the world for years,’ Cameron says. ‘But New Zealand is moving more and more towards delivery, so putting stores closer to customers becomes vital. Our current goal is Project 3TEN, which stands for pizza ready to take away in three minutes, or safely delivered to the customer’s door within ten minutes. Part of this involves leveraging technology to anticipate orders, get them into the ovens faster and use ovens that cook a perfect pizza in under four minutes – it used to take eight. ‘The other side is delivery. Our GPS Driver Tracker technology helps drivers stay safe while being more efficient, but obviously if the kitchens are closer to the customers that will make the biggest difference of all. Time is the enemy of food, so Project 3TEN is all about reducing time and improving quality. A couple of New Zealand stores have already achieved average delivery times under ten minutes – one for four weeks in a row – so it is possible.’

a warm welcome everywhere Domino’s is looking for new franchisees to take up territories in key areas all round the country. The investment is from $500,000 depending on location, and the company says the returns can be considerable for people prepared to work hard, work in the store and build a sustainable long-term business. ‘As Domino’s has grown throughout New Zealand, we’ve found a warm welcome especially in regional towns,’ says Cameron. ‘Local people are excited about Domino’s coming to town, new stores are opening with higher volumes and sales from day one, and the potential for franchisees to grow and fortress their territories is considerable. advertiser info ‘Pizza is always popular, the market is growing and Domino’s is the name to be with. If you’re looking for a sound long-term business opportunity and are prepared to put in the work to make it happen, call us today.’

Domino’s www.dominosfranchise.co.nz Contact Franchising Team P 0508 4 FRANCHISE P 0508 4 37262 franchise.recruitment@dominos.co.nz

15 21/03/19 10:15 AM


news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up with the latest news, issues and opportunities, go to www.franchise.co.nz, subscribe to our free newsletter and follow us on Facebook or Twitter.

BUSINESS AS USUAL FOR FRANCHISEES AFTER FIRE When Antony and Toni Joll’s Speedy Signs and EmbroidMe businesses went up in flames, things could have been much worse. First, the blaze which gutted the Hamilton building and was attended by 11 fire crews occurred close to midnight so nobody was in the building and nobody was hurt. Second, they had immediate offers of support of all kinds from other franchisees in the group, who took over orders to ensure that, for their customers at least, it was ‘business as usual.’ And third, they’d followed best practice when it came to disaster preparedness. ‘Every time we open a store, or train a new franchisee, we emphasise the importance of backing up data, the need to have appropriate insurance and the importance of keeping policies up-to-date,’ says Sarah Archibald of Business Franchise Group, which is the New Zealand master franchisee for both Speedy Signs and EmbroidMe.  ‘Antony and Toni have been with us for 15 years and had taken care to have all the right things in place – in fact, this was a text book case of how to do it right. As a result, although it looks a total mess right now, their business will survive and rebuild.  ‘The fire also reinforces the power of being part of a group as opposed to an independent business. I got goosebumps reading the offers of empathy, help and support that came flooding in from the other franchisees.’

Report recommends more changes for Australian franchising

The final report from Australia’s Parliamentary Inquiry into the franchise sector there makes sweeping recommendations but the time-frame for any changes is uncertain. While the Inquiry committee acknowledges the many franchisors with profitable franchise systems that

How would CGT affect the franchise sector? The Tax Working Group interim report proposed the introduction of a Capital Gains Tax that could raise billions of dollars in tax for the government by taxing profits on the sale of property, shares – and businesses. While this is an interim draft submission only and is likely to change once it has gone through the parliamentary process, the uncertainty may send shivers down the spine of franchisors and franchisees for whom the development, growth and sale of businesses is an inherent part of their model.

• • • • • •

Franchise business valuations Franchise business re-sales Franchise recruitment Franchisee due diligence Home-based businesses Tax planning for franchisees

‘What is certain is that the introduction of CGT is likely to place increased compliance costs on franchise business owners and the requirement to be better informed around tax matters,’ says Philip.

Philip Morrison of Franchise Accountants says that if the proposed tax changes are finalised and passed into law, then it will affect:

‘However, it’s too early to make any real plans. The advisors to the TWG were divided on the submissions, so proposals are likely to be subject to robust debate in the coming year – and an election after that. We therefore suggest taking a cautious ‘wait and see approach’, looking at options, but waiting until the finalised form of the proposals is known before taking any major decisions.’

• Franchise agreements and relevant documentation;

See more detail at www.franchise.co.nz/article/2899

treat franchisees fairly, it suggests that there has been systematic exploitation of some franchisees in Australia by a subset of franchisors (one franchise group alone was responsible for nearly half of all submissions made by franchisees) and a regulatory framework that does not provide adequate protection against such practices.

Recommended changes to the Australian regulatory regime include: disclosure, franchise registration, supplier rebates, whistleblower protections, unfair contract terms, cooling-off periods, exit rights, collective action, dispute resolution, binding commercial arbitration, alignment of industry codes,

churning, education, and leasing arrangements. While the report recommendations made were specific to the Australian context and Australian legislative environment for franchising, FANZ has said it will continue to digest and consider the Australian report for insights.

ECONOMY IS ‘EXTRAORDINARILY ORDINARY’, SAYS WESTPAC Right now, the New Zealand economy is in an extraordinarily ordinary position, says the latest Westpac Economic Overview. Unemployment, inflation and the exchange rate are all close to average or neutral levels. And the output gap tells us the economy is running neither above nor below its capacity ‘speed limit’,’ says Dominick Stephens, Westpac’s Chief Economist. ‘The big question is whether the next phase for the economy is up, down or sideways from here.’ According to the Overview, ‘The global economy is slowing, but we think financial markets and newswires are overplaying the downside

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risks. The slowdown to date has been very consistent with our earlier forecasts. We expect global growth will keep ticking over, just not as vigorously as the 2017 peak. Crucially, we still expect the US Federal Reserve will lift interest rates this year, whereas financial markets have gone off the idea. If we are right, the New Zealand dollar/US dollar exchange rate will fall.’ ‘In New Zealand there was a clear economic slowdown in late 2018, and it was deeper than we expected. But we expect momentum will be regained this year. Petrol prices have unwound most of their previous spike, which will allow bruised household wallets to heal. Government spending and a successful farm sector

will be the other key drivers.’ ‘That said, we retain our long-held view that the economy will slow again in the early 2020s. One major reason is that we are about to hit peak construction. Population growth is slowing more sharply than previously understood, and earthquake reconstruction is winding down. We expect residential construction to peak in 2019 and fall slightly from there. That will be a real change from the 2010s, when homebuilding activity more than doubled.’ ‘Tying it all together, we expect the economy to remain in a fairly neutral position overall, so we are forecasting no change in the OCR for the coming three years.’

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:40 PM


www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

Franchising starts 2019 with hint of optimism Business confidence seems to be creeping back after several quarters of pessimism, and franchising is no exception. The latest quarterly Franchising Confidence Index from Franchize Consultants shows improvement in sentiment over the previous quarter towards general business conditions, access to suitable franchisees, operating costs per franchisee and franchisor growth prospects. There are still challenges, but opportunities too. Franchisor outlook for general business conditions was still slightly negative at net 3 percent, but was up from net negative 22 percent in October 2018. Service Providers sentiment rose substantially to net 19 percent, up from net negative 23 percent in October 2018 and returning to levels not seen since October 2017 (net 13 percent), prior to the change in government which seemed to spook the business sector overall.

‘The Franchisor outlook for January 2019, whilst still lower in some areas than that of January 2018, is showing the tide may well be starting to turn,’ says Dr Callum Floyd of Franchize Consultants. ‘Access to suitable franchisees saw a positive shift to net negative 24 percent, up from a net negative 28 percent, with sales per franchise net 26 percent (compared to net 28 percent) and franchisor growth prospects net 21 percent (compared to net 23 percent) showing similar results, albeit they have been up and down during the year.  Service Providers indicated they were more positive across 50 percent of the categories when compared with sentiment from January 2018.

FINANCIAL TRAINING FOR FRANCHISEES

Driving greater business performance and returns is a key goal for both franchisors and franchisees. ‘In many instances, sales is the primary focus but sales without margin, productivity and an understanding of the direct costs can have a negative result both on the business and the franchise relationship,’ says David Campbell. ‘Understanding the Four Forces of Business and how they impact on profitability is essential.’ David is presenting a two-day workshop on Franchise Financial Essentials in Auckland on 3-4 April which is designed to give franchisees, franchisors and anyone in a franchise support role a better understanding of business and financial management fundamentals. This is one of a number of seminars taking place throughout the year. For more information on franchise events all around the country go to www.franchise.co.nz/article/2702.

NZ’s Award Winning Franchise Law Team Khushbu Sundarji

Stewart Germann

Andrew Skinner

SGL STEWART GERMANN LAW OFFICE

•Specialist franchise skills •Experienced business lawyers

in brief • Taco Bell is coming to New Zealand at last, with master licence holders Restaurant Brands signalling a change of direction away from managed stores towards franchising for the new brand in their portfolio. Restaurant Brands is currently in takeover talks with Mexico-based Finaccess Capital. • IKEA has appointed a franchisee for New Zealand in a long-awaited move, but there is little information as yet on the location and number of stores. • The European Union has stripped McDonald’s of its trademark on Big Mac burgers in Europe after a legal challenge by an Irish restaurant chain.

• KFC has released a limited issue of scented candles in the United Kingdom which they claim ‘perfectly capture the evocative aroma of the restaurant’s gravy.’ • The whole of the Burger King New Zealand franchise is up for sale, following a decision by American private equity firm Blackstone to sell the company. The company does not sub-franchise, with 83 of the 85 Burger King restaurants in New Zealand being operated by the Blackstone-owned Antares Restaurant Group. • The Coffee Club has been recognised by New Zealand customers for going above and beyond expectations and delivering outstanding service, with a Gold Award in the 2019 Reader’s Digest Quality Service Awards.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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•NZ and international reputation •A proven track record •Outstanding references

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Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 10:10 AM


HOME-BAKED SUCCESS

Eliza Tham: ‘Everything about it is a very rewarding experience’

Having a community focus helps new Bakers Delight franchisee build turnover

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liza Tham has returned to her roots to run the business of her dreams. ‘I was brought up on Auckland’s North Shore and I went to Rangitoto College, so I certainly feel at home here at nearby Pinehill. Having invested in a Bakers Delight franchise, I’m more than pleased the way things have worked out.’ Eliza always wanted to own her own business. ‘I worked in hospitality for 11 years, including managing a franchised café, so that gave me a good understanding of how a business should run. I heard about Bakers Delight through a friend and started visiting and testing their products. I liked what I found as the focus was very much on creating great breads and other baked goods and I felt it really could be the one for me. I briefly investigated other businesses, but Bakers Delight seemed to have all I was looking for – the main driver for me was a strong brand and an excellent product.’ The Bakers Delight formula has been developed over many years. The first Bakers Delight was opened in Melbourne in 1980 by Roger and Lesley Gillespie, whose daughter Elise and her husband David Christie are joint CEOs today. Franchised in 1988, the brand came to New Zealand in 1995 and now has over 700 outlets throughout Australasia and North America. Along the way, it’s picked up many awards for excellence in bread, retailing, franchising and business, including the prestigious Readers Digest Most Trusted Brands Award in 2013.

great support when you need it Eliza bought an existing Bakers Delight outlet which had been established for several years. Despite that, in only 13 months she has increased turnover by 15 percent, which she puts down to the support and training she’s received from the franchisor team. ‘When I took over, I had several people from the franchise helping me with the changeover, giving support to me and my staff, and feedback on our product. Furthermore, we have regular communication, visits and follow-ups from the franchise team both here and in Australia. There is always someone to ask about any of the details which can come up – marketing, presentation, business etc, and it is very easy to get hold of any of the departments at any time.’ She has developed a routine for her business that suits both Eliza and her staff. ‘I take two days off a week and I do two nine-hour shifts with the baking team. I’m always at the shop the rest of the time encouraging my team, training, or checking product. I’m very happy with my choice of Bakers Delight and have found everything about it to be a very rewarding experience.’

continuous improvement Eliza had a three, six and twelve-month plan to achieve when she started, ‘And I’ve ticked those all off,’ she says proudly. ‘My first goal was to get franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Bakers Delight 19.indd 1

involved with the community and raise money for the local school. My second was to train my staff to the highest level and continue to produce a high-quality product. My third was to ensure the equipment was maintained on a quarterly basis and kept to the levels that would ensure it was always operating smoothly. When you buy a business you always have personal goals, and in my case, they were more about continuous improvements and little changes to ensure our product and service were the best.’ One thing Eliza believes contributed to her increased turnover was her decision to support KidsCan, which supports disadvantaged children throughout New Zealand with food and clothing. ‘Bakers Delight devoted a day to the charity nationwide, and at Pinehill we had a blast. All the staff dressed up – we had a Superman, Wonder Woman and Spiderman, among others, and turned it into a really special event. The franchise had elected to give 50 percent of turnover to the charity, but from our shop we gave 100 percent. I felt very committed to it and we are really looking forward to doing it again this year.’

passion not experience Bakers Delight has opportunities available around the country, with the investment level ranging between $150,000 and $400,000 depending on whether you are looking to purchase an existing bakery or establish a new location. ‘We hold accreditation with both Westpac and ANZ, who may lend up to 50 percent of the purchase price to suitably-qualified people,’ says Derek Raux, the New Zealand Country Manager for Bakers Delight. ‘That means great opportunities for passionate people like Eliza, who want to advance their careers through a unique, expanding and highly successful brand. ‘Our franchisees include teachers, tradesmen and retailers, as you don’t need food industry experience to run a profitable store. Every one of our franchisees goes through an intensive 16-week training programme to learn every detail, and mix all the right ingredients into a proven recipe for success. Thereafter there is strong ongoing training and support, as Eliza has found, advertiser info to help you and your team grow within a community of Bakers Delight dedicated, passionate business www.bakersdelight.co.nz owners. Contact ‘If you have the raw ingredients, coupled with the ambition to succeed, give me a call and let’s see what we can create together.’

Derek Raux P 0800 225 388 M 021 728 933 franchise.recruitment@ bakersdelight.co.nz

19 21/03/19 10:09 AM


franchise association news

TOGETHER

towards

TOMORROW That’s the theme of this year’s National Franchise Conference, and it’s attracted a great line-up

T

he National Franchise Conference takes place in Rotorua on 20-21 June. As always it will be a fascinating mix of networking, workshops, round tables, panel sessions and presentations from some of the top practitioners in franchising, both from New Zealand and overseas. ‘The theme this year is Together Towards Tomorrow, which looks at the challenges facing businesses in the face of disruption in many industries, and explores how franchises can not only address the issues but bring their franchisees with them as changes are made,’ says Robyn Pickerill, CEO of FANZ. Speakers include FANZ Chairman and leading franchise expert Dr Callum Floyd talking about how to innovate and adapt franchise models in a dynamic business environment in order to foster long-term sustainability. David Ovendale, the CEO of Top 10 Holiday Parks, will address raising franchisee standards through customer insights and technology, providing

learnings to support change. Paul Wright, the chairman of Harcourts International (one of New Zealand’s greatest franchise success stories) will make his first appearance at the conference explaining how a business founded in 1888 – and franchised in 1988 – has to focus on the future. From Australia, Sara Pantaleo, the CEO of the La Porchetta restaurant franchise, will describe how a 30-year-old franchise system is navigating disruption in the food sector, particularly focusing on events of the last few years which demand that a franchise must evolve to meet the market needs whilst still ensuring all stakeholders come along for the journey. Mary Aldred of the Franchise Council of Australia will talk about the recent Parliamentary Enquiry into franchising over the Tasman and what this means for best practice franchising standards in New Zealand. And renowned franchise expert Greg Nathan from the Franchise Relationships Institute will share an interactive presentation with practical tips and insights from the field of business psychology on how to get franchisees ready and willing to change as franchisors update their business models. ‘These are just some of the speakers at this year’s Conference,’ says Robyn. ‘If you are involved in franchising, are thinking of franchising your business or buying a master franchise, it’s a must-attend. You’ll make contacts, make friends and enjoy the exchange of experiences and The annual conference is a chance to listen, learn and share with your peers

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Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 10:18 AM


ideas between people immersed in the realities of doing business in a changing New Zealand via franchising. Last year’s Conference was a sellout, so book now.’

25th year of the franchise awards 2019 marks the 25th year of the Westpac New Zealand Franchise Awards. ‘Over the years, the Awards have grown in stature and have become a truly valuable process for franchisors and franchisees alike,’ says Robyn. ‘Just the process of entering requires business owners to take a good hard look at their business and identify both strengths and opportunities for improvement, while the rigorous judging criteria ensure that winners are truly world-class businesses. ‘This year, we’ve evolved the judging process and categories with the help of a panel of past entrants to make it more relevant than ever. We’re looking forward to a bumper entry in this anniversary year and encourage all our members to enter one of the many categories.’ See page 91 for more details.

working with government In recent years, FANZ has engaged with government, politicians, ministries and legislators to promote better understanding of the $27.6 billion franchise sector and what it means to New Zealand’s people and economy. ‘Franchising has proven itself to be a very viable, profitable and growing business format in New Zealand,’ says FANZ Chairman Callum Floyd. ‘To date, we are fortunate FANZ Chairman to have operated in a franchise-friendly Dr Callum Floyd environment. However, we have seen increasing regulation in Australia and therefore must remain alert to changes and potential comparisons which would impose unnecessary or unforeseen burdens upon the 37,000-plus small businesses who make up the franchise sector in this country. ‘In recent years, FANZ has represented the whole franchise sector on such matters as the Cartels Bill and the subsequent Criminalisation Bill, and engaged with the Labour Inspectorate on a regular basis to strengthen franchisee understanding of workplace legislation. This year, we’ve already made a submission on a discussion paper that could have significant impact for franchising, considering options to increase protections for businesses and consumers against unfair conduct, and protections for businesses against unfair contracts. ‘Everyone involved in franchising needs to recognise that changes are afoot as government continually reviews the operational business climate in New Zealand. We therefore urge non-members to come along to our meetings, learn about the issues and join the Association to strengthen our representation even further.’

new members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest member to join is: • Transworld Business Advisors Contact Robyn (details below) for more information on the benefits of membership.

Event Calendar 10 April 15 May 30 May 20-21 June 24 July 21 August 29 August 9 November

Auckland Auckland Tauranga Rotorua Auckland Auckland Mt Maunganui Auckland

national Franchise Conference 20—21 June 2019 Distinction Hotel, Rotorua

RegisteR now and find out more at

franchiseassociation.org.nz or email events@franchise.org.nz phone 09 274 2901

FANZ After-4 FANZ Breakfast FANZ After-5 National Conference FANZ After-4 FANZ Breakfast FANZ After-5 Franchise Awards

For more details of these and other events in Christchurch and Wellington, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Speed Queen offers a robust passive investment with remote operation and high returns

HOME AND DRY L

aundromats might seem like a slightly old-fashioned idea, but in fact they are more in demand than ever as apartments grow smaller and the expense of maintaining a domestic washing machine and dryer rules out owning your own – especially in lower socio-economic areas. ‘We’re following the trend that happened in America 15 years ago where self-serve laundromats became more and more popular,’ says Duncan Gardiner, director of Speed Queen Laundry Systems NZ. ‘In fact, laundromats are almost the perfect business opportunity – cheap rent, no staff, potentially cashless and capable of being run remotely. You don’t need a primary high street or mall site – provided there’s plenty of parking available, a far less glamorous and much cheaper site is ideal. The only human requirement is a cleaner, and some owners like to do that themselves. ‘We’re proud to say that Speed Queen has never built an outlet that has failed. The crux of the matter is site selection, and we have done a lot of research around that. Owners and investors have come to us on occasions with a site we consider bad, and we don’t hesitate to say, “Keep looking.” After all, it’s a near-perfect model for passive income and we have no desire to spoil it.’

cashless operation Speed Queen was founded in 1908. The company is the oldest and largest manufacturer of commercial laundry equipment in the world, and it also leads the market with technology – something that has made Speed Queen an even more attractive proposition for an owner/investor. The company has been operating in New Zealand for 25 years, and recently introduced cashless operation. ‘For years, the need to take coins was the Achilles heel of all vending operations, but times have changed,’ Duncan explains. ‘Now we have our own cashless technology company which ensures EFTPOS and credit cards are compatible with the machines, so we can offer clients and investors a completely cashless operation. ‘Of the hundreds of sites we have built around New Zealand, we now have about 40 that are running completely cash free. It’s revolutionising the industry, has enabled many owners to operate entirely remotely, and there are no longer security issues from having cash on the premises.’

15-20 year life Speed Queen is a solid investment from another aspect, too, says Duncan. ‘Some people have found the weak link in this industry to be the machines themselves; however, being American, Speed Queen machines are pretty indestructible. They will work reliably day after day for a massive franchise.co.nz – PUTTING PEOPLE IN BUSINESS

SpeedQueen 23.indd 1

15-20 years on average! This kind of robustness can only be obtained by extensive testing. At the factory in Wisconsin they regularly test machines with foreign objects inside, such as hockey pucks. I’m not sure if that’s a common loading mistake in North America, but I can tell you that you need ear-plugs if you are in the testing room with one of those going round and round and banging against the inside of the machine for weeks on end …’

broad range of owners Reflecting the appeal of the business model, Speed Queen laundromats attract a broad range of investors. ‘We have a retired CFO who wanted an interest and some passive income – he now owns two,’ says Duncan. ‘Some dairy owners put together a deposit and opened one next door to their shop, increasing traffic to both. A group of executives in their 20s realised they could have a money-earning sideline without interrupting their careers and also set up a store. Really, the concept will work for anyone prepared to put in a bit of effort and some initial legwork who can raise about a 30 percent deposit.’ How much is that? ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit of $75-100,000,’ Duncan suggests. ‘The return on the total investment is in the region of 20-30 percent and we’ve had some owners do much better than that! ‘Operation really could not be easier. We’ve done all we can to make this a pretty turn-key business and will hold your hand right the way through the process. We can offer a great financial package and won’t let you go ahead until you have the fundamentals right – site selection, demographics and parking. We’ll help with all the essential council regulations and after that, the process should be very quick – open the doors and your business is ready-to-go with as much involvement from you as you choose. Such is the quality of our technology, you could theoretically live in Auckland, and run your business in Invercargill without ever visiting the place. ‘If you’re looking for a passive investment, then, it’s worth investigating Speed Queen,’ says Royce Little, Speed Queen’s Laundromat Sales Manager. ‘We’re looking to hear from advertiser info anyone who has the desire to build a successful business in any part of Speed Queen the country. I can guarantee we’ll www.speedqueen.co.nz support you every step of the way Contact so, whatever your situation, give me Royce Little a call and let’s discuss how Speed P 0-9-528 5600 Queen can help you.’ royce@speedqueen.co.nz

23 21/03/19 10:28 AM


opportunity: xxx

opportunity: auto services

X xxx

Active support is key to success for Midas

W

hen it comes to automotive servicing, Midas knows that not every car owner is a car enthusiast. That’s why they set out to help their customers understand what’s needed – and it’s also why franchisees don’t need to be mechanics, even if they love cars. ‘Owning a Midas outlet is about customer service, sales and good management,’ says Nathan Turley, whose franchise is in the Auckland suburb of Mt Eden. ‘My background is in events and marketing, but in the 15 months since I took over this outlet I’ve increased the revenue by 40 percent month-on-month. I guess that proves that Midas has got the formula right, and they’ve given me great training and support as I’ve grown.’ Nathan joined Midas after six years as the events manager for the Westpac Rescue Helicopter Trust. ‘I had a very diverse range of responsibilities from major events to digital marketing. It was a terrific job but I’d always wanted to run my own business. I looked around at franchise opportunities and found out about the Mt Eden Midas, first because I used to take my car there and second, I was good friends with the owner of the tyre shop next door. ‘I didn’t know much about the auto servicing business, but Midas provides tried and true management and monitoring systems, along with national advertising campaigns and buying discounts, so that gave me confidence. My accountant and lawyer gave it a big tick, and although my friends thought I was mad giving up a perfectly good job I now have a great business so maybe the joke’s on them.’

for people with

DRIVE

themselves a job. A great Midas franchisee needs to be:

• A driver of the business, a confident, motivated self-starter who will make things happen • Passionate about the brand and business opportunities • Proud of the standard of work delivered • Personable – they must be confident dealing with people at all levels • Honest and sincere, able to generate trust and empathy • Committed to high levels of customer care and satisfaction • A manager who is able to employ and manage staff, plan effectively and delegate • Able to accept and respond to feedback (from customers and advertiser info franchisor) ‘If you fit the bill and are seriously interested in a growing business in a progressive franchise, then give us a call,’ Jonathan invites. ‘Nathan is proof you don’t need direct automotive experience as long as you’ve got drive and ambition.’

Midas www.midasnz.co.nz Contact Jonathan or Greg Franchise Support Office P 0-9-415 0232 franchise@midasnz.co.nz

show and tell General manager Jonathan Onyszkiewicz says that Midas provides a unique stable of aids to help franchisees grow their businesses. ‘Midas has been servicing New Zealand vehicles for over 30 years and we know only too well there is a big gap between what customers know about cars and the kind of things mechanics understand as second nature. ‘We’ve therefore invested in an interactive digital menu board which is designed to help customers understand the terminology and work we do. By making available a whole library of the various common jobs we do and why we do them, we’ve bridged the understanding gap and educated our customers along the way. ‘This system runs in combination with a digital inspection kit – the “show and tell” approach. The customer doesn’t even have to be there – they can drop off their car and we take photos and email them the list of requirements before proceeding with the work. These two initiatives have made us very popular with the car owning public: nobody wants a bill for work they can’t see and don’t understand, but when they know it’s about keeping them safe or their car efficient, it’s better for everyone.’

existing and new locations Midas currently has 23 branches in New Zealand and plans more throughout the country, as well as seeking new owners for some existing locations with established cashflow. ‘The investment required is between $100,000 and $250,000 depending on site and circumstances,’ says Jonathan. ‘That will get you into a business with an internationallyknown brand and support. However, we’re not looking for people who just want to buy

24 Midas Car Care.indd 1

Automotive interest or aptitude? A Midas car care franchise could be a most rewarding business opportunity for you. You drive the business, and help customers to enjoy driving their cars. • Benefit from access to our business systems and management tools. • Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand. • Benefit from favourable Midas group buying terms for parts and equipment. • Benefit from training and on-going business support that helps to keep you on top of your game. • Benefit from using your skills and talents to grow a successful, profitable and valuable business. Established workshops and new territories available now!

Email franchise@midasnz.co.nz for a free information pack. Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:42 PM


opportunity: business & commercial

X-Clean is a sales and distribution franchise with a unique range of eco products for all markets – including pigs

GO THE WHOLE

HOG

X-Clean franchisees will serve the farming and agricultural sectors - and many more

I

magine a highly-effective cleaning agent that is not a harsh chemical. Something made of upcycled material that will remove the most disgusting things from the most sensitive surfaces. Then imagine the potential for a product like that all around New Zealand. John Whyte did, and now he’s turned X-Clean into a sales and distribution franchise with a particular focus on the farming and hospitality sectors. John took an unusual route into franchising. ‘I did a law degree, then had a look at what my fellow graduates were doing and thought, “That’s not for me” so I went into sales instead and started as a sales rep for X-Clean. I was so impressed with their Xtreme Clean product and the potential that within six months I decided to buy the company. That was six years ago, and I’ve run it ever since.’

‘There are two obvious major markets to start with: dairy farms and small businesses. The former are obvious – considering what goes in and then comes out, they must be spotless in every sense. The latter are businesses like motels, takeaways and other hospitality outlets – any operation that has potentially disgusting cleaning issues, but doesn’t want to use harsh chemicals. They’ll never get anything as good from a local wholesaler, or as cost-effective thanks to our bulk format. ‘For example, Xtreme Clean is supplied in concentrated form, and 5 litres will make 105 litres of ready-to-use cleaner that will knock the socks off any multipurpose cleaner. The cost per 500ml sprayer at this dilution is 83 cents, and the containers are purpose built to last – no more plastic to the landfill from us.’

Xtreme Clean is the best citrus cleaner available, says John. ‘Oil extracted from orange peel reacts with grease and oil, emulsifying them and making them exceptionally easy to remove. But a large number of the products sold as “orange cleaners” contain no actual oil, just orange scent. Xtreme Clean contains a large proportion of actual citrus, rather than being bulked out with cheap chemicals, meaning it has ten times as much active ingredient. It’s so safe, you could drink it without needing a trip to the hospital to pump your stomach. The combination means it will clean things store-bought cleaners can’t, yet it’s ideal for use around people and animals.

turning sales into repeat income

‘Here’s a story for you. A pig farmer phoned me the night before a show once. Goodness knows how, but his pig had got covered in wallpaper adhesive. Could he try Xtreme Clean on it? Well, of course – it’s citrusbased and it’s eco-friendly. So he scrubbed the pig with it, and the next day the animal won first prize!’

‘This is a home-based business but you’ll also need to enjoy travelling and networking. You’ll need to hold 4-5 pallets of stock (a garage is enough) and manage product distribution either on your rounds or via couriers. We provide marketing material and do the online promotion, and we also manage the invoicing and credit control for you so that you can concentrate on growing your business locally and building a wide base of repeat customers.

While Xtreme Clean is the headline product, X-Clean also offers a range of other eco-friendly products including Doo Away (a hard surface cleaner especially good for cow sheds); Power Grit (a lemony pumice hand cleaner formulated to remove tough grease and animal product); and Sure Thing (a moss and mould killer designed for NZ conditions that won’t damage paintwork).

national demand

John says X-Clean now has loyal fans from Cape Reinga to Bluff. ‘I always planned to build up the market before putting a franchised sales and distribution network in place, and that time has arrived. I’ve worked with an experienced franchise consultant to create a business model that can offer excellent returns to franchisees. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

XClean 25.indd 1

‘X-Clean is a franchise ideally suited to people who want to run their own business and have good sales experience – especially in the rural sector,’ says John. ‘They need the ability to turn a great opportunity into a big business by visiting customers, making contacts with new businesses and assessing their needs. The investment of $35,000 +gst includes enough stock for your first 2-3 months (which will generate $57,000 +gst in revenue), full training and a week with me visiting customers in your exclusive territory.’

‘As for potential … I’ve focused on just two main markets, but there’s nothing to prevent you developing in whole new directions, too. One of my customers is a welding shop and they’ve found Xtreme Clean is ideal to get the spatter off – it gives a clean finish and is non-corrosive. The engineering sector is a market I’ve barely touched, like many others! ‘If owning your own business appeals, and you think you have the right experience – and advertiser info ambition – to make an X-Clean franchise work X-Clean www.xclean.co.nz for you, contact me. It’s hard work at first but Contact you could end up happy John Whyte M 021 949 101 as a pig in… wallpaper johnwhyte@xclean.co.nz adhesive?’

25 21/03/19 2:52 PM


Andy Guest: 24 years a franchisee

opportunity: auto services

one owner, GOOD RUNNER Long-time Touch Up Guys franchisee sells prime Auckland business at last

Y

ou might see a classic car advertised as ‘reluctant sale, one careful owner’, but it’s unusual to find that on a business. Sadly, following shoulder surgery at the age of nearly 65, Andy Guest has decided it’s time to move on from his beloved Touch Up Guys franchise – and that means a rare opportunity for someone in a prime central Auckland territory. Andy Guest has just celebrated his 24th year as a Touch Up Guys franchisee. One of the first franchisees in New Zealand in 1994, his territory is centred on the car yards of Penrose and Panmure. ‘I’ve done many things in life, from baking to truck driving, but this has definitely been my longest and most successful career,’ he says. ‘But now I need to move on, so it’s the turn of someone young and energetic to take it over.’ Touch Up Guys is the premium mobile service that repairs bumper scuffs, stone chips, scratches and other damage to virtually any vehicle. Being mobile means that franchisees can go to the car yards or the customers’ home and carry out work on the premises, and there’s never any shortage of work. ‘Experience shows that this is a pretty recession-proof business,’ says Martin Smith, the company’s New Zealand franchisor. ‘Even if the economy is down, Touch Up Guys remain busy.’ Andy agrees: ‘In 24 years I’ve only had a couple of little downturns in my work – when that stink bug got into a consignment of cars that came in from Australia, and when

petrol prices rose suddenly – but the effects were short-lived. I’ve been in demand pretty much full-time for nearly a quarter century! ‘These days, I concentrate on three main car yards, and spend three days in only one of those. The work keeps coming through, and it means there’s still plenty of room to expand the business. There’s very little selling involved – if salesmen move on, they always ask for me to come to the dealership they’ve joined. That’s the power of a good reputation. ‘Profitability has never been an issue and Touch Up Guys is a great franchise to be in. Seven of us regularly meet once a month for breakfast to discuss the ways of the world and it’s always been good value.’ A complete Touch Up Guys franchise package costs between $88,000 and $120,000 +gst, depending on van leasing options, and includes full training on the Gold Coast. ‘You don’t need panelbeating or painting experience – we have very sophisticated colour matching equipment so all you need is an eye for detail and a friendly personality,’ advertiser info says Martin. ‘There are multiple opportunities Touch Up Guys nationwide – plus Andy’s www.touchupguysfranchise.co.nz territory, of course!’ Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

‘Touch Up Guys has certainly done me very well indeed,’ smiles Andy. ‘Call Martin and see what it can do for you.’

www.ParallelDirections.co.nz

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

Find the best location AND secure a fair lease Commercial leasing is a specialist field, so use an expert and get it right. • Negotiate a fair deal • Handle renewal agreements • Discover strategies to improve profitability

Independent and trustworthy - we work for tenants! For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

26 26 Touch Up Guys.indd 1

Phone: +64 9 550-8500 Email: info@ParallelDirections.co.nz Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 2:54 PM


KICKING BUTT 9Round Fitness is the fitness franchise that takes a hands-on approach to customers and franchisees alike

M

ost of us can always find a reason not to go to the gym. We don’t have an hour to spare; the class times clash with work, school or childcare; we need someone to motivate us but can’t afford a personal trainer … But what if there was a workout we could do in a 30-minute session, starting at a time that always suits, with a trainer every step of the way? Would that appeal? And would it make a great franchise? Andy Peat says it’s a proven winner on both counts. Andy is COO of 9Round Fitness, which provides clients with a kickboxing and functional fitness workout that starts not every half hour but every three minutes! ‘When our members walk in, a trainer gets ready to start them off on a new round,’ explains Andy. ‘Because we hit “Go” every three minutes, their session can end up being one-on-one, or they can share the trainer with a few other clients for a group fitness feel. Workouts change every day, so you never get bored repeating the same things over and over.’ The franchise also provides wearable heart-rate technology called MyZone for results tracking, and a dedicated app including personalised nutrition, fitness testing and mindset assistance. The franchise has proven immensely popular in the USA, with 800 outlets worldwide and 11 franchises now established in New Zealand. ‘We’re based in Christchurch, so we started here first,’ Andy says. ‘All the Christchurch locations were snapped up quickly; now we’re looking to focus on Auckland and beyond. We have a limited number of opportunities based on population areas, designed to ensure that all franchise territories have a good base of potential clients.’

local experience behind new concept 9Round was brought to New Zealand by Lift Brands, which also operates the Snap Fitness franchise here. ‘We have already built a successful business in the more traditional gym market, but this is a different, more boutique business model aimed at a new demographic,’ says Andy. ‘9Round is about the personal touch, providing a more hands-on service to clients who need somebody to come in and kick their butt into doing a workout without having to think about it too much,’ he laughs. ‘I could see what a great opportunity it was when I first encountered 9Round in the USA, and we’re very excited to have brought it here.’ 9Round also takes a hands-on approach to helping new franchisees. Andy says, ‘From the first enquiry, we encourage you to ask all the questions you can think of – this is your business and we’re here to help take you franchise.co.nz – PUTTING PEOPLE IN BUSINESS

9Round 27.indd 1

through the process one step at a time to give you the best possible start. We have the experience, which means you don’t have to know it all already. If you know where you want to be and have the drive to get started, we’ll help you get to know the brand, train you in running the business and finding the trainers, and provide the resources to help you succeed. Our experienced property team will hunt down sites to fit the business model, and in three to six months you can have your own franchise up and running.’ The value of any franchise comes from the ongoing support that helps you build a valuable and sustainable business. 9Round’s systems and processes keep communication open between the franchisor and franchisee, with a support team dedicated to do what it takes to help you keep on track. ‘Our goal is to let people experience the dream of business ownership with a proven business model and plan of action,’ Andy explains. ‘We want to see you thrive just as much as you do, so we have quarterly face-to-face trainings, step-by-step operations manuals and we’re only ever a phone call away.’ In addition, there’s an annual NZ/Australia conference which gives franchisees the opportunity to connect with a wider network and share experiences and knowledge amongst themselves.’

great returns ‘9Round can provide a great return on investment, with the potential to deliver strong results within 18-24 months. We’re looking for positive people who can create a good culture that encourages and supports members with their fitness goals. You don’t need to have fitness experience – you just need to be likeable, willing to learn and ready to work hard. ‘The fitness industry is booming, and people are looking for a workout that can fit into their lives, rather than having to fit their lives around it,’ Andy says. ‘The more it works for our members, the more it works for our franchisees. An investment from $150,000-$250,000 gives you everything you need to get the doors open, from location scouting and training to signage, equipment and opening support. We have a dedicated in-house social media and marketing team and, six weeks prior to opening, we’ll help you run a pre-sale to get the word out, with the aim of getting 60-100 members in from day one. ‘We have 25 opportunities available across the country. Now is a great time to get on-board with the brand while it replicates the growth achieved in other countries and there is choice of locations. Contact Bryce now for a prospectus.’

advertiser info 9Round www.9round.co.nz/own-a-franchise/ Contact Bryce Cope National Franchise Manager M 021 0254 3895 bcope@liftbrands.com

27 21/03/19 10:11 AM


franchise management

when overtime goes wrong Franchisors urged to help franchisees avoid accidental worker exploitation

H

ardly a week goes by without a press release from the MBIE detailing an action taken by the Labour Inspectorate against another small business owner for worker exploitation. In most cases, these actions result in the owner having not just to make up the missing pay, but also being stuck with significant penalties for breaches of entitlements including failure to pay minimum wage, and underpaying for sick leave, final pay and holiday pay. In some cases, there are also breaches of visa status. As the legal review on page 54 shows, franchisors tend to come down hard on franchisees found guilty of such breaches – the risk of damage to their brand (and to the businesses of all their other franchisees) is so great that they terminate the franchise agreement, meaning that a guilty franchisee will lose their business on top of everything else.

‘Burger King breached the Minimum Wage Act when a salaried employee worked additional hours, meaning that their hourly rate fell below the national minimum wage. As a result, they were barred from hiring migrant workers for a year, which isn’t a good look for an international brand. ‘It’s an easy trap to fall into. Recently, I was talking to a room full of business owners and I heard the penny drop when I gave these examples: – A salaried worker on $35,360 per year (which equates to $17/hour) only has to work 90 minutes extra per week to end up being paid less than the current national minimum wage of $16.50 an hour. – A salaried worker on over $41,000 per year (which equates to $19.71 per hour) only has to work one extra 8-hour shift per week to end up being paid less than the current national minimum wage of $16.50 an hour.

‘These cases are the most visible part of a problem that affects many small businesses,’ says Thai-Anh Cooper, whose in2HR consultancy specialises in franchise employment and compliance issues. ‘The MBIE makes a point of naming and shaming culprits who have engaged in deliberate fraud.

‘Business owners don’t necessarily think about things this way, they think the occasional bit of overtime is just part of the job for someone on a salary, but if it becomes a regular thing then, deliberate or not, they will be breaking the law.’ With minimum wage increasing to $17.70 on 1 April 2019, even more employers could be caught out.

‘But there are also many cases where small business owners fall foul of employment law through a lack of understanding or inadequate systems. Deliberate or not, the impact on a franchise of such poor publicity can be enormous.

With all the challenges that business owners face today, it’s important to mitigate the risks for franchisees, their colleagues and the brand as a whole. Providing proper education and systems for managing wages is one area where a franchisor can offer a real advantage.

We turn RETAIL LEASING into a level playing field

• Are you paying too much rent? • Is your lease up for renewal but you’re not sure if you’re getting a fair deal? • Are you looking to expand or consolidate your business? • Seeking independent retail advice? Negotiating a favourable retail lease is complex and time consuming, so having someone on your side who’s worked for corporate shopping centre owners gives you an advantage across the negotiation table.

CALL MIKE GRAINGER FOR A CONFIDENTIAL CHAT 029 969 4771

mike@strategicspaces.co.nz www.strategicspaces.co.nz 28 EDIT Min Wage 28.indd 1

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 10:18 AM


management: franchise sales

Link finds buyers for existing and new franchise businesses

FINDING THE LINK Nick Stevens: ‘Whatever you’re selling, we can bring our whole marketing system to bear on finding a suitable buyer’

I

f you’re looking to buy a business, one name will soon come up – Link Business. Link is now one of the world’s leading business brokerages. It began in Auckland in 1996 and is still New Zealand-owned and operated, with eight offices from Whangarei to Christchurch, as well as brokers in Nelson and Otago.

opportunity more competitively to help good new franchisees get in for a lower investment – after all, the value of having a successful franchisee and a larger network is long-term. Another thing to look at, especially in hospitality and retail, is fit-out costs. How can these be reduced? It all helps.

Nick Stevens started with Link as a broker back in 2001. He has personally helped over 250 owners market and sell their businesses and today is general manager of Link Ellerslie and a director of Link International Group.

‘Again, using a broker offers franchisors certain advantages. Most franchisors are flat-out running their systems, supporting franchisees and helping them maximise their own returns. They have to deal with suppliers, new products or services, changing systems, site negotiations and, in many cases, run company stores or distribution networks as well. Link can take the hassle out of the recruitment process, establishing criteria with the franchisor and pre-qualifying applicants.

‘I think one of the biggest advantages of using Link is that we have a deep understanding of franchising, and of franchise brands, built over many years,’ Nick says. ‘Many of our offices have franchise specialists; they develop an understanding of what the franchisor is looking for in a new buyer.’

selling existing businesses ‘It’s important to remember that, in most franchises, buyers of existing outlets have to be approved by the franchisor,’ says Nick. ‘If a franchisee appoints us to market their business, we’ll talk to the franchisor too, check what their approval process is, what the criteria are (such as testing, finance and visa status) and get an understanding of what the franchisor is looking for. That way, we can save a lot of time and effort for buyers and sellers alike. ‘For existing business owners looking to move on, another important benefit we can offer is independence. It’s understandable that you might have an attachment to a certain price, but is that realistic? We’ll conduct a market appraisal and prepare a sales memorandum with all the appropriate information. The information from that is then put into our Link Evaluation Tool to see what might be realistic before actually testing the market. If a business is performing at a certain level, it will justify the price. ‘Generally, the market for re-sales is very good at the moment. If franchisees who are looking to move on listen to us and price and market the business properly, the buyers are out there.’

franchisee recruitment Nick says that the recruitment of franchisees for new locations can be trickier, so franchisors need to look for ways to appeal. ‘There are plenty of buyers looking for immediate cashflow, but buyers are a bit shyer when it comes to the increased risk of opening a new outlet, even if the potential gains are much higher. ‘There are various ways that a franchisor can make their opportunity more appealing. First is having a great brand with a very good track record of profitability. That’s reassuring, as is a base of happy, long-standing franchisees. In some cases, franchisors may benefit from pricing their franchise.co.nz – PUTTING PEOPLE IN BUSINESS

LINK 29.indd 1

‘While the vast majority of brands we deal with are hospitality and retail, we’ve dealt with a wide range from home services to industrial applications and finance franchises.’

master franchise and franchise system sales Link has also acted in the sale of both regional and national master franchises, bringing considerable experience and expertise to the process. ‘Master franchises from overseas don’t necessarily understand our demographics or our transport networks, and why it might be a better idea to have one master franchise for the whole country rather, for example, two in the South Island. But once you are on the same wavelength, there are a lot of possibilities. ‘Equally, selling regional master franchises, or finding new owners for an existing national franchisor or master franchise, is very exciting. Many established franchisors are now at the stage of seeking an exit strategy as the founders prepare to take a well-earned retirement or move on to other projects. We can help – it’s more complex, but we’ve found buyers for national and master franchises valued from under $200,000 up to tens of millions.’

conclusion ‘Whatever you are selling, we can bring our whole marketing system to bear on finding a suitable buyer,’ Nick concludes. ‘We have a potential buyer database of 22,000-plus, all people interested in new opportunities and looking for the right business. For some, that will be an existing café, while others are advertiser info looking for something fresh and new. ‘For anyone looking to sell a business, master franchise or system, please contact us. Fees will vary according to the type of business, but there’s one thing that’s certain – we don’t get paid until we’ve done the deal.’

Link Business www.linkbusiness.co.nz Contact Nick Stevens P 0800 546 528 M 021 641 978 nicks@linkbusiness.co.nz

29 21/03/19 10:26 AM


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opportunity: leisure & education

Fancy managing a successful business from home? The Seasons could be the franchise for you

Part-time business

FULL-TIME INCOME R

unning your own business can mean long hours, expensive overheads, staff hassles, cash tied up in stock and a long wait to make real money. ‘Or you could work one day per week, manage your business from home and make a smart return on a low initial investment – up to $45,000 annual nett profit after expenses,’ suggests David Craggs. ‘Even better, once you’re established, that could increase to $135,000. ‘For some people, this could be a stand-alone business; for others, a perfect second income offering a substantial earnings boost for your family.’ David and his wife Moira are the New Zealand master franchisees for Seasons Art Class. A proven franchise in the UK for 10 years, where there are now over 125 branches teaching over 4,800 students every week, Seasons has been growing throughout Europe and North America and is now coming to New Zealand. But what is it?

building relationships ‘Seasons is a step-by-step art class, a place for students to discover themselves, learn techniques in a range of media and develop their skills in a sociable, relaxed setting,’ says David. ‘We create an uplifting environment and show people they are capable of achieving things they didn’t think possible. Our students are only with us for 3 hours per week, but very quickly decide that this is their “me time” and won’t let anything get in their way!’

a proven and robust product, marketing and business system has been thoroughly tested and refined. ‘The Seasons has obviously been a great success. In putting together videos for the UK and Europe for the last few years, I’ve seen how wonderful the business is; what great results the students get, how passionate they are when talking about the course and, most importantly, how happy the franchisees are when discussing their businesses. It’s a win-win!’

start small, grow an empire The Seasons franchisees dedicate one day a week to be present and engaged in their class, with a few hours of business administration at home. They employ a qualified art tutor to run the class, and act as a classroom assistant themselves. Initial franchise training covers the process for running classes, managing the business side of things, basic art upskilling and terminology, and the importance of marketing on a local basis. ‘We take care of national advertising and logistics such as finding the space and training the tutor so you can focus on being the backbone of the group,’ says David. ‘Your role is to support the students and tutor, be visible as the owner of the business, and deal with set-up, pack-down and refreshments to fuel the budding artists.

Classes are run once a week at venues such as church and community halls, with each course lasting 14 weeks. ‘We have lots of students – 50 percent on average – who return for a second or third course, forming a habit and developing their skills each time. The curriculum changes every three months, so there’s always something new to learn.’

‘The Seasons Art Class is designed to be the perfect part-time business. We have proven profit margins of $45,000 per year, based on 40 students per course, and the limited time commitment means franchisees can easily grow their business by buying a second or third franchise, running another day of classes and doubling or trebling the rewards.

And the Seasons Art Class is as much about social time as the art for many students, with weekday classes appealing to men and women who aren’t going out to work – many retired, and others stay-at-home parents. ‘There’s a real community feel between the students, and our franchisees and tutors work hard to build relationships and connections with everyone, which is part of why they keep coming back.’

‘The great thing about this business is that it is very straightforward with no overheads, and very limited inventory, so being a business owner can be very relaxed and simple, or it can be the starting point to build your empire!’

the best thing I’ve ever done Sarah Eames, who owns a Seasons franchise in England, describes the opportunity as, ‘Quite simply, the best thing I’ve ever done to get myself a worthwhile and profitable lifestyle business. All the systems and processes have been thoroughly worked through.’ David has been involved with the franchise since its conception when he was involved through his other practice as a professional designer in producing the initial brand, curriculum and advertising materials through contact with an old UK-based colleague. In that time, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The Seasons Art Class 31.indd 1

change your life The Seasons has identified key areas with nice venues available throughout New Zealand. ‘We’re ready to appoint franchisees in Auckland, Christchurch and Wellington right now, with more areas to follow,’ David says. ‘The investment for an area licence is $49,995 +gst, which ensures your exclusive operating zone. ‘We’re looking for well-organised people who are big on interacting and connecting with others. We will provide the training and everything else you need to succeed – you don’t have to be an artist yourself, just share the enthusiasm for being creative. ‘If this sounds like you, give me a call and see how a part-time business could change your life.’

advertiser info The Seasons Art Class www.perfectparttimebusiness.com Contact David Craggs P 0800 222 022 M 021 293 5652 david@seasonsartclass.co.nz

31 21/03/19 10:26 AM


buying a franchise: financial matters

banking on HOSPITALITY

1. Concept Is the franchise growing and is it on-trend? Crosscheck against average store sales and margins for the sector. It can be easier to grow a well-performing franchise within a growth sector.

René Artz

Does the franchise provide regular benchmark monitoring? This may include comparisons of store financial performance and regular mapping of the guest journey for a consistent customer experience. Both are key to doing well in hospitality.

René Artz from Westpac looks at challenges and opportunities in the hospitality industry

Great hospitality businesses focus on getting accurate data from point of sale, purchase orders and stock takes to enable regular monitoring of profit after controllable or prime costs. In business, a broad score is income and expenses, with the difference between them relying on your ability to control them for maximum profit.

I

A key point here is that 90 percent of controllable costs will usually lie in just three areas: food; beverage; and payroll.

Making it work

Rules of thumb suggest that quick service restaurants should keep prime costs within 60 percent of sales, and full-service restaurants within 65 percent of sales. Why? Because non-controllable costs from rent to franchise fees, merchant to utilities can take 25–30 percent of sales. Combined, a hospitality going concern may swallow up 90 cents for every dollar of sales before finance costs or shareholder return are allowed for.

f you love food and drink, or the operational adrenaline and atmosphere of a busy café or restaurant, a hospitality business may appeal. But statistics show that equal numbers enter and exit the hospitality industry every year, so you shouldn’t just follow a dream blindly. This is where buying into a well-developed franchise system can be a good idea – you’ll have a proven brand and business model behind you, detailed operating procedures and systems to follow, and benchmarks and KPIs to help you measure and improve your performance. In a competitive industry, all these advantages add up.

Whether buying an existing franchise or starting new, there are plenty of things to consider. Financially, there are three key pillars 1. Concept 2. Location 3. Capitalisation All three require you to conduct proper due diligence prior to committing yourself. Due diligence is like getting a pre-purchase inspection on a house or car, but rather more complicated.

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Failure to monitor and control these prime costs can lead an otherwise busy, well-located hospitality business to close. A bustling café operating with insufficient margin will go out of business just as quickly as a café with few customers. So how should we view prime costs? While food, beverage and payroll are benchmarked and reviewed individually against the franchise yardsticks, monitoring the combined controllable costs against sales is a key to making hospitality work.

Example To see why prime costs are pivotal, let’s look at how a 5 percent reduction in prime costs would impact upon a café or restaurant owner. They might achieve this through matching staff levels to a forward calendar of events,

Buying, selling or setting up a franchise? Talk to Alistair at CHD-Law

Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging. He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers.

milestonehomes.co.nz

09 308 8071 alistair@chdlaw.co.nz www.chdlaw.co.nz Friendly - you can be sure of a warm welcome when you arrive at the offices of Churton, Hart & Divers 32 Westpac 32.indd 1

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

22/03/19 9:21 AM


recipe costing, matching purchase orders against signed and checked delivery invoice (checking for under-delivery or theft), or reducing kitchen waste through portion control, to name just a few ideas. Here are some numbers to illustrate the outcome: Before Sales

$1,000,000

Prime Cost

$670,000

67%

Net Income

$50,000

5%

After Sales

$1,000,000

Prime Cost

$620,000

62%

Net Income

$100,000

10%

Without one additional dollar of sales, a 5 percent reduction in prime costs raised net income for this business by 100%. Now imagine the opposite; without regular monitoring and management. In all probability prime costs are likely to rise. What do you think would happen to store profitability if prime costs rose by 5 percent? That’s why good franchises provide good systems to help franchisees manage their businesses better.

2. Location Another factor which may significantly influence profit is location. When conducting your due diligence, be wary of franchise averages, as these can hide the fact that one hospitality concept may thrive as a drive-through, whereas another may require a large kitchen to produce fresh product on-site. These factors can influence both cost control and sales success for a given location: for example, they may rule out a mall location without drive-through, or the cost of a large kitchen within a high-rent CBD site. When reviewing any franchise, try to note concept sales, margin and overhead expenses across a variety of locations, not just broad averages. Some brands may have differing business models for different types of location, so compare like with like. A good hospitality franchise should have a clear target market, from demographics to psychographics and targeted break-even customer count. Any location should be evaluated against these targets. It can also help to look at the rent-to-sales ratio for determining whether any particular location is feasible. Rent-to-sales benchmarks will be dependent on the franchise system and can typically range from 6-11 percent of turnover (or more) depending on location and concept. Locking in a lease above the system benchmark can eat into shareholder returns. Check whether available lease terms match the franchise period – you don’t want a site with no franchise, or vice versa. Also, note that many franchise concepts require refurbishment every 5-7 years. If you’re buying an existing outlet, how soon will refurbishment of fit-out or plant and equipment be required? Be careful of a hospitality concept that has failed in a given location – it may turn out to be because of a poor operator, but it could also be a location error.

3. Capitalisation When a new franchise outlet is established or a going concern is purchased, the owner soon comes face-to-face with the reality of running a complex business. A focus on sales, location and prime costs can help avoid issues, although without access to suitable capital a business may still not stand the test of time. This is something that needs to be planned for from the very start, with the aid of a franchise-experienced accountant and a specialist banker. If you leverage all your cash and bank funding with nothing to spare from day one, you put everything you are working toward at risk. A forecast cash-flow may not build up as planned thanks to adverse weather or on-going road works. In these situations a positive about the author cash-flow can quickly reverse for a René Artz is a Franchise period and a location may rapidly Commercial Manager for become untenable. Being well Westpac in Canterbury. For more capitalised is key to staying the information, contact your local course. Westpac Franchise and Business If you’re going to bank on hospitality for your business future, you need to choose the right concept, in the right location and with an acceptable level of shareholder capitalisation. Following the above steps will help you minimise risk and maximise your chance of long-term success.

Banking Specialist on 0800 177 007 or email: franchising@ westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Westpac 32.indd 2

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33 22/03/19 9:21 AM


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Winner

Service Provider of the Year

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info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

28/11/18 1:10 PM


buying a franchise

6 reasons franchisees fail AND HOW TO AVOID THEM Philip Morrison of Franchise Accountants offers some helpful advice

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uying a franchise is generally a great way to get into business. But even with a known brand and good support, there are no practice runs. Here are six rookie mistakes that can lead to business failure, and some suggestions on how to avoid them. 1. Busy being busy Focusing on things that are ‘urgent, not important’ is a common pitfall. As a franchisee, you’ll have multiple priorities and demands on your time: managing people, resources, customers and cashflow. Working out what really matters and what you have to focus on can be over-aweing at times. Listen to your franchisor and act on their advice – they know what they are talking about. Follow the systems and training provided. Be disciplined with where you spend your time and spend your energy. 2. Not keeping track of the numbers Bad cashflow management can choke a viable business – cashflow is the number one area that any business owner must control. But business owners often loathe doing the books and leave it to the end of long work days or weekends. This means they have no visibility over how the numbers in a business are tracking until it’s too late. I have heard many clients say, ‘I’m not good with numbers’. Well, business failure will be an expensive lesson, so invest in upskilling yourself or get help to keep your accounts up-to-date and tidy. Cloud accounting software is easy-to-use. Employ a bookkeeper if need be to handle the accounts while you focus on business performance. Seek help to prepare a financial forecast or budget which will help you identify where to focus your attention. As a franchisee, you have the great advantage of having a franchisor to tell you which numbers really count. The franchisor should also be able to tell you target percentages for Key Performance Indicators and help you benchmark your performance in these areas against other franchisees. 3. Fail to plan – plan to fail If you don’t know where you are going, any road will take you there. Driving without a plan of how to reach your destination will result in lots of wasted time and money. When was the last time you updated your business plan? How do you measure your business goals? Do you have a strategy on how to achieve them? The reason business plans fail is often due to poor execution, so don’t just have a plan – make yourself accountable to someone for following it. Some people use a business coach for this, but remember you have a franchisor and franchise support team to work with. Writing a business plan can be a simple one page exercise, or can be more detailed. If you’re not sure how to start or how far to go, seek help from your franchisor or accountant. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchise Accountants 35.indd 1

4. Not paying tax A client once said to me, ‘I didn’t have any money left to pay my taxes after paying everyone else.’ So where did the money go? In their case, money was spent on excessive discounting and buying assets for the business out of cashflow. They hadn’t made any provision to pay tax – so they couldn’t. Bad move. The IRD is not a bank, and even a bank won’t lend you money to pay for tax arrears. In fact, one of the first questions a bank will ask you if you are looking to borrow money to fund a shortfall is, ‘Are you up to date with your taxes?’ If the answer is ‘No’, you’re in trouble. Be disciplined with paying your taxes and setting money aside from cashflow to pay them as and when they fall due. Get your accountant to advise on some options to keep you on top of this. 5. Don’t be an ostrich If you are facing challenges, don’t bury your head in the sand – ask for help and advice, and do it sooner rather than later. Don’t ignore the warning signs. Isolation is a common problem amongst small business owners, but that shouldn’t be the case for franchisees – they have not just their franchisor team but a whole peer network of fellow franchisees to talk to. Think about who to talk to who would best understand, and involve your professional advisors such as your accountant and banker, too. They will want to help. 6. Good days, bad days Operating your own business can be rewarding but also challenging – you will have good days and bad days, so you need to have some emotional resilience. Have realistic expectations of your team, customers, suppliers, etc. Find healthy ways of re-fuelling your emotional tank such as exercise, healthy diet and getting enough sleep rather than burning out with fatigue from working too many hours. Have some fun activities – there’s nothing like laughter to release endorphins.

use what you pay for Over the years, the team at Franchise Accountants has worked with thousands of business owners, and the above tips are based on issues we’ve seen regularly. advertiser info If you want your business to Franchise Accountants succeed – and who doesn’t? www.franchiseaccountants.co.nz – pay attention to the basics, apply the systems, understand Contact the numbers and ask for help Philip Morrison P 0800 555 80 20 when you need it. After all, you M 021 22 99 657 buy a franchise to get exactly pmorrison@franchiseaccountants.co.nz that support.

35 21/03/19 10:17 AM


MO S T PEOPLE ONLY NEED COFFEES ON DAYS E N D I N G W I T H Y. It’s no secret that coffee is the new gold. If you’re interested in owning your own coffee business, let’s talk. New franchise opportunities are available throughout New Zealand including Wellington, Auckland, Putaruru, Paihia and Rotorua. Ring Donna on 027 552 2055

STREETWISECOFFEE.CO.NZ

STREETWISECOFFEE


opportunity: business & commercial

just a driver – you’re a business owner and quality service provider, and our training programmes reflect that. Training sessions are small with often just two people per three-day course, and existing franchisees and drivers are welcome to revisit at any time.’ The training programme includes a city tour to see key account holders, airports and taxi ranks, how to use cab meters and log books, and comprehensive training in both customer service and health and safety. ‘We also go through on-road job simulations so you know what to expect and can hit the ground running from the day you finish training. And once you’re out on the road, we have a buddy system with an experienced driver on the same shift to help keep you on track. The whole process is varied, engaging and can actually be a lot of fun.’

essential service

DRIVE TIME Corporate Cabs drivers enjoy a secure income from providing a quality service

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very journey with Corporate Cabs is about more than just getting you from A to B. Their focus on safety, professionalism and style has brought their franchised owner-drivers success for 28 years and given New Zealanders the confidence to know what to expect from every trip.

There are now 350 Corporate Cabs owner-drivers covering New Zealand’s main cities and the Queenstown region, with many turning over $100,000-plus and earning a very comfortable income. Franchisees can also employ others or take on a second car. ‘We take care of finding drivers for you, and they go through a similar recruitment and training process, so there is plenty of room to increase profitability beyond the number of hours you can personally drive without jeopardising the reputation of your business,’ Dave explains. An investment from $20,000 provides everything you need to get your Corporate Cabs business off the ground, including full training, uniform, equipment and signage. The vehicle itself is generally leased, with new franchisees now using the comfortable and economical Skoda Superb. Corporate Cabs has franchises available in centres throughout New Zealand now, so if you’re looking for a change, Dave would like to hear from you. ‘This is a very genuine business opportunity providing an essential service with an excellent name. Call me and find out more.’

advertiser info Corporate Cabs www.jointhefleet.co.nz Contact Dave Thornley P 0-9-632 0616 dave@corporatecabs.co.nz

Dave Thornley became an owner-driver in 2006, and has also been involved in Corporate Cabs’ franchisee training programme for the last five years. ‘I liked what I had seen as a customer and was keen to get out of sales management and into business for myself,’ he says. ‘I’ve always taken pride in what I do, and I could see that this was an opportunity where the more you put in, the more you could get out of it.’ Dave sold his own franchise two years ago to focus on training, now working full-time helping others get into a business he loves. ‘A few years ago there were three of us that would rotate training days with our own days on the road. Now, we’ve updated the programme to give people the best possible start with a dedicated trainer.’

it’s about people Corporate Cabs is very much a premier service provider – up to 80 percent of journeys are pre-booked through corporate accounts, creating a secure income and reliable working environment for franchisees. ‘I always tell our applicants it’s not hard to enjoy looking after nice people,’ says Dave. ‘You are dealing with high-profile people sometimes so discretion and confidentiality are important, but it really does make for a great customer base. ‘Many of our very successful franchisees are new to the industry. We try to select people who will uphold our existing customers’ expectations and represent the brand in a way that encourages new customers. In turn, our management team are positive, always looking for new business opportunities and we strive to ensure everyone is treated fairly and with respect.’ Rather than only driving experience, the company looks for: Dave Thornley (left) trains new franchisees

• Good personal presentation • Customer service and communication skills • Pride in what you do • Business acumen • Positive attitude • Clean driving record and area knowledge Dave believes that success comes from giving the right people the right tools. ‘With Corporate Cabs you’re more than

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Corporate Cabs 37.indd 1

37 21/03/19 10:16 AM


franchise management

tips for great franchising part three

Franchize Consultants share nine best practices to build excellent franchises

A

ward-winning advisors Franchize Consultants launched their Franchising Best Practice 500 two issues ago, and are now well into the project. Here’s a summary of nine more best practices – you can find them in full, along with all the previous tips, at franchize.co.nz.

Franchising your business or improving an existing network?

Do it once, do it right.

10. Join your franchise association if you are a franchisor, become a member of FANZ, for the long-term benefit of your own business and those of your franchisees. It adds credibility, gives you access to expertise, and keeps you up-to-date with potential issues before it’s too late. 11. Long-term brand positioning franchisors need to be crystal clear about their brand and their positioning. Franchisees need to understand the big picture, what they need to deliver, the brand’s values, market positioning, and where it is heading. 12. Share benchmarking results benchmarking represents a key benefit of franchising. Information comparing franchisee performance should be presented and discussed with franchisees via well-trained and resourced field managers. 13. Good franchisor presentation skills franchisees need to leave customers with a good impression; so franchisor staff should with franchisees. Great presentation skills don’t come naturally but are important for fostering credibility and respect. Some skill training may be advisable. 14. Regular action planning great outcomes don’t just happen – there needs to be an active management framework. Franchisee Action Plans form an important component of this framework, and should be regularly agreed between franchisor and franchisee – and followed-up on. 15. Get it right from the start franchisors, franchisees and advisors need to recognise the important role of good franchise system development in creating and sustaining franchisor and franchisee business value. The full version of this tip outlines the type of assessment and developments critical to ensure that franchising is an appropriate path, and that the correct structure and infrastructure are put in place to govern and support the franchise network. 16. Regular performance monitoring and review cycle a best practice franchisor will tie regular performance monitoring and review into the field management and greater performance management cycle. This will help franchisees improve and, in turn, enable the franchisor to consistently understand (and act upon) their own levels of achievement. 17. Economic model review a periodic review of a franchise system’s economic model is important to ensure it is optimal, for both franchisor and franchisees alike, for the future. 18. Demonstrate strategic thinking leadership characteristics Franchisors would do well to foster their reputation for sound strategic thinking based on sound planning and detailed analyses. This will build franchisee respect and adaptability – after all, future changes require the buy-in and investment of both franchisor and franchisees.

more detail Dr Callum Floyd, managing director of Franchize Consultants, says, ‘We aim to help good franchises become great companies, and enable great companies to stay at the top of their game. For more detail on these best practice insights, go to our website.

38 Franchize Consultants 38.indd 1

advertiser info Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 10:22 AM


opportunity: business & commercial

MASTER FRANCHISEE WANTED FOR

top US service Servpro is looking for a partner to bring one of the USA’s top-performing franchises to a fragmented market

S

ervpro was ranked in the 2018 Entrepreneur Franchise 500 as the 12th overall best franchise opportunity in the USA, and it’s topped its category every year since 2004. It has been franchising for over 50 years and has over 1740 franchisees with a turnover exceeding US$2 billion. Now Servpro is looking for a master franchisee for New Zealand – so what does it actually do? ‘Servpro is a property restoration company which helps people get their lives back on track after a disaster: fire, flood, storms, earthquakes, criminal damage or whatever,’ says Phillip Sanders, who is Director of Global Franchise Sales and Development for Servpro Industries Inc. ‘Our franchisees also help commercial clients get back to business and minimise downtime. And it’s not just all about property – by providing one point of contact for all the necessary services, we also restore the customer’s peace of mind and help them regain control of their lives or their businesses.’

much-needed service After spending time in New Zealand last year and working with local franchise development consultants Iridium Partners, Phillip believes that there is considerable potential for a master franchisee to replicate Servpro’s success here. ‘We’ve done our research and found that the restoration market in New Zealand is very fragmented. ‘Anyone who has a disaster will often find that restoration is a stopstart process, where they need to get a variety of quotes from different suppliers, then manage the process through working with first one contractor then another. It’s slow, it’s stressful, it often creates more damage on the way, and it’s unnecessary. Servpro has 50 years’ experience in providing one-call solutions that save both the insurer and the property owner money, and we’ve had every indication from the insurance companies that our full service approach will be equally welcome – and equally successful – in New Zealand.’ But first, Servpro need to appoint a suitable master franchisee with the ability to build relationships with insurance companies and service providers and, vitally, create and support a nationwide franchisee network.

big project ‘This is a big project, so we’re looking for an organisation with all the right qualifications,’ says Phillip. ‘Ideally, they will have: - Experience in establishing and supporting franchisees - Knowledge of a property-related industry such as management, construction or maintenance; - Experience in marketing and growing a business; - Comprehensive understanding of New Zealand infrastructure and local government requirements; - Knowledge of, or a network of contacts in, the property insurance sector. ‘We will then work with the master franchisee, providing comprehensive training designed specifically for their role, learning our systems and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

ServPro 39.indd 1

Servpro is the best restoration franchise of its type - and now it’s coming to New Zealand

developing a five-stage business plan that can take them from their first day of operation to a highly-profitable multi-million dollar business. ‘As the master franchisee, you’ll require sufficient liquid assets and capital to open and operate your own single territory sub-franchise initially while supporting the development and operations of other sub-franchisees. We’ve already pre-mapped the whole country to distribute the targeted customer base and potential sales fairly, which enables you to evaluate your earnings potential from sub-franchise development and ongoing royalties. You also have the option to operate multiple territories yourself.’ The initial investment required is estimated at US$450-500,000.

for companies looking to expand Nathan Bonney knows the market well, having worked in franchise operations and development for some of the biggest home-grown brands in the country. His company, Iridium Partners, is co-ordinating Servpro’s search here and says that finding the right master franchisee with the right skills is vital. ‘This is very different from home services or commercial cleaning – it’s quite a complex business, and you need to understand insurance work. That means you could have experience in, say, the automotive sector, but you need to have or buy in the property knowledge too. Institutional business is key and you need to be able to cultivate clients and manage workflow and sub-franchisees. ‘For all these reasons, it’s quite possible that the master franchise will suit an established business looking to expand and diversify, either vertically or horizontally. ‘What’s certain is that this is a very big opportunity. Restoration in New Zealand is a minefield – almost everyone I have talked to has their own tales of what went wrong – and there really isn’t anyone operating nationally in that space here. Servpro has a massive reputation in the USA and the insurance companies would certainly welcome their arrival here.’

let’s start talking Servpro welcomes expressions of interest from anyone who believes they have the ability to take on and grow the master franchise in New Zealand. ‘This is an exciting and challenging prospect, and we’re keen to get it right so we expect you to do thorough due diligence both in New Zealand and the USA,’ says Phillip. ‘Our operating system has been developed over 50 years of real-time operations under continuously-evolving competitive conditions, and we have consistently earned high rankings for the quality, consistency and completeness of our service. If you believe you can build Servpro in New Zealand, contact Nathan and let’s start talking.’

advertiser info

Servpro www.servpro.com Contact Nathan Bonney IRB Realty Ltd Licensed REAA 2008 M 0275 393 022 nathan@iridium.net.nz

39 21/03/19 10:28 AM


opportunity: food & beverage

TWO NEW BRANDS from famous kiwi franchisor Business can be tough on your own, but three unique brands from the BurgerFuel Worldwide network mean rich opportunities for New Zealanders who want the financial and lifestyle benefits of business ownership with the support of a modern, robust franchisor

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FW is the highly-experienced franchise group behind the Kiwi burger company that went global – BurgerFuel. Now a New Zealand cult favourite, BurgerFuel has 56 stores across its home country and a total of 80 around the world. Known for doing things differently, BFW is kicking off 2019 with more opportunities than ever before for entrepreneurial New Zealanders to dive into business ownership. With a recent refocus on the New Zealand market where they have operated as a successful franchisor for almost 20 years, BFW have been hard at work expanding their stable of brands, adding two exciting new concepts to the line-up. BFW recently acquired unique chicken brand, Winner Winner – and launched their own quick service burger brand, Shake Out, which offers a fast, premium experience based around a simple menu and cashless technology.

Winner Winner Chicken is the fastest-growing protein category in the world, and this was a huge driver in BFW’s acquisition of Winner Winner. However, it was the strong brand, inclusive menu and success of the first store in the Waikato region that sealed the deal. Founded in Hamilton East to bring communities together with highly craveable, authentic food, Winner Winner is a modern restaurant concept serving an eclectic menu of free-range chicken, daily salads, indulgent classics, vegan and vegetarian options, as well as sweet treats. The signature chicken is wood-fired or fried, and sides include such creative suggestions as kimchi fries, turmeric and ginger bone broth, vegan fried shrooms and a twist on mac’n’cheese. No meal is complete without a slice of their famous Pinky Pie, either. ‘Winner Winner provides customers with a delicious, welcoming, easy dine-in or takeaway experience that includes wholesome options for all lifestyles,’ says Hemi. ‘We have opportunities available to own your own store all over New Zealand. If you’ve been looking to relocate for a lifestyle change, love food or are heavily involved in your local community, this one is for you!’

‘Having franchise opportunities available for all three brands means BFW not only provides a modern, robust, supportive franchise model to franchisees – it also offers a wealth of choice when it comes to brand fit, location, and business size,’ says Hemi Parbhu, Franchising Manager for BFW.

The BFW franchise network Becoming a part of the BFW network as a store owner gives franchisees access to the group’s 20-plus years’ experience in brand growth, franchising, operations and marketing. ‘Alongside proven systems, franchisees benefit from comprehensive marketing support, operational excellence, world-class training systems, supply-chain advantages, research and development capabilities, and innovative technology – as well as the combined knowledge of the other franchisees within the group,’ says Hemi. ‘In other words, no matter which brand you buy into, you’ll gain all the tools you’ll need to build, operate and grow your own successful business (or empire), without having to go it alone.’

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Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 2:53 PM


Winner Winner (left) is a modern restaurant concept focused on chicken Shake Out (right) simply does great grab-and-go burgers

Shake Out Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Built on a founding vision of satisfying the simplicity that everyone craves, the modern, quick service restaurant concept combines quality ingredients, frictionless technology, cashless service and high-end branding to deliver a simple, yet premium fast food solution. ‘It’s simple – quick and delicious no longer needs to be an oxymoron,’ explains the BFW team behind the concept. ‘All of our food has been created to fit in one hand, so that eating great food doesn’t need to slow you down. There’s two pure NZ beef burgers, a free-range chicken burger, a veggie burger and a small but tasty range of sides, drinks and sundaes.’ Shake Out is committed to providing a delicious grab-and-go solution to customers looking for a genuinely fast food experience without having to compromise on flavour or quality. Customers order via touch screen kiosks, pay with their card, smart phone or smart watch, and meals are delivered in minutes – all in compostable or recyclable packaging. The founding Shake Out store is located within the Goodside complex at Smales Farm on Auckland’s North Shore and is attracting a lot of attention from customers. ‘Potential franchisees should take a look, too – it’s a quick, simple, quality concept with a lot of advantages,’ says Hemi.

Three brands, multiple opportunities With BurgerFuel also looking for more dynamic entrepreneurs to take up new opportunities throughout both the North and South Islands, and multi-unit or multi-brand ownership an option for the right people, Hemi is keen to hear from anyone wanting to be part of BFW’s growth throughout New Zealand. ‘Winner Winner, Shake Out and BurgerFuel cover a range of investment levels. You don’t have to have food experience (though it helps), but you must have the organisational and management skills to run a busy food business with passion and flair. Call me, and let’s see if you’re a match.’

advertiser info BFW www.winnerwinner.co.nz/own-a-store www.shakeout.co/franchise www.burgerfuel.com/nz/franchise Contact Hemi Parbhu M 027 239 7936 hemi.parbhu@burgerfuel.com

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

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buying a franchise

how to evaluate a LOW-INVESTME OPPORTUNITY Buying a job or following a dream? Franchising can offer an inexpensive way to go into business with some real support behind you

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or many people looking to make the jump into self-employment, it makes sense to start with something that doesn’t mean putting their whole house on the line. A popular misconception is that low-investment franchises are about ‘buying yourself a job’. In some cases, that can be true – and there’s nothing wrong with that. In other cases, however, a small investment can actually offer a franchisee the chance to start small and grow a sizeable business. It all depends on what you want – and what you choose. Lowinvestment franchises cover a huge range of business types. Look through the Directory pages at the back of this magazine (see page 76) or you might find it easier to go to our website at www.franchise.co.nz where you can search the same Directory by different investment levels.

what should you expect? If you’re looking at a low-investment franchise, how can you expect it to differ from a franchise that costs maybe $200,000 or more? Less than you might think, it would appear. Whether it’s a cleaning business or computer services, you should still expect: 1. A proper franchise selection process that assesses your suitability for the business – not just whether you can carry out the work involved, but whether you can communicate with customers, make sales if required, run the business successfully and maintain standards. 2. Assistance with getting any finance you may need from a reputable lender – perhaps by helping you prepare a presentation for a bank. 3. Full training in both the operational side and the management side. This may involve everything from equipment maintenance to scheduling, quoting, invoicing and credit control. It may cover goal setting, calculating break-even and the use of computer systems. 4. On-the-job experience that helps you learn the business before you start relying on it for your income. 5. Printed or online manuals that detail every aspect of running your business (nobody will expect you to remember every detail you’re told in training, so make sure you know where those details are available). 6. Marketing and advertising that attracts customers for you. 7. Ongoing support where you need it. You will be better at some aspects of the business than others. That’s normal, so make sure you can get help to improve in the areas where you are weak. 8. To be part of a network or community of franchisees with whom you can share ideas and experiences. This helps ensure that you don’t feel alone, as many individual business owners do. Having said this, every franchise will differ in what it offers. Some franchises will find work for you; others will teach you how to get your own customers. In service businesses, some will carry out quoting for you; others will explain the quoting process so you control it yourself. Some will carry out credit control and effectively charge for the service – others leave it to you. The important thing is that you choose a franchise that you have checked out and believe you can trust. Beware: in the low-investment part of the market, there will always be fringe operators who are prepared to prey on the uninformed or the careless, especially those with redundancy or retirement money needing to produce an income. Take care and take advice. Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:45 PM


ate a MENT TY

what will the investment really be?

One of the first things to check out in any franchise is what the total investment will really be. The figure quoted for a business might be just $30,000, but this could just refer to the amount of cash you need to put in initially to pay the fee. In addition to this, you may also need to finance equipment, a vehicle or premises and have enough money left to cover your living costs until you get established. This need not be a problem, but it is best that you be aware of it right at the very start – apart from anything else, it will enable you to compare different franchise opportunities on an equal basis. Here are some of the elements that you may need to consider. Ask if all the below are included or additional to the quoted figure. If they are additional, ask what figures you should allow for. Initial fee The cost of buying the right to operate the franchise. Training Sometimes charged separately from the additional fee, or may involve travel and accommodation costs. Equipment Most franchises involve some specialist equipment. How much does it cost? Can it be financed or leased in some way? Fit-out Retail premises will need to be appropriately laid out. There will be signage costs. Even home-based businesses will require the setting up of some form of office space, probably complete with computer. Vehicle Nearly all franchises will require you to have a suitable and appropriately sign-written vehicle. Do you need to buy this upfront or can it be leased? Working capital Although some franchises will produce an income from day one, many don’t. This means you will need working capital to live on and to fund the business’s growth until it starts to be profitable. How much will you

Ever thought of becoming your own boss?

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Work for yourself

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Ongoing support & training

Your own exclusive territory

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Contact us today to discuss opportunities in your area:

p. 0800 4FASTWAY w. fastway.co.nz e. recruitment@fastway.co.nz

Fastway Couriers (NZ) Ltd T/A Fastway Couriers New Zealand. Fastway Couriers is a franchised courier network and its businesses are independently owned.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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buying a franchise

need and how long for? The franchisor should be able to advise you. Establishment costs Setting up a business costs money. You need to consult a lawyer and accountant (do not skip these steps) and put in place the right business structure to protect you. Many franchisors have finance packages that enable new franchisees to get into business for the lowest possible level of up-front investment or have developed a variety of ways to keep down the up-front investment. Some offer what are effectively ‘lease to buy’ schemes that enable you to increase your ownership of the business gradually by paying for it through the profits you make. If this is offered, check with existing franchisees that the business’s profitability really will generate sufficient profits to make this practical, or you could end up worse off than a ‘wage slave’. Where the franchise is a new one, the franchisor may offer special deals because they are keen to grow fast in order to achieve immediate buying power, advertising economies and market share. While established franchises generally offer more certainty than new ones, a start-up franchise also offers benefits such as a choice of the best territories and locations. Just be careful to do your homework even more carefully on new franchises and, again, do consult a lawyer.

is there a guarantee? One feature that some low-investment franchises offer is a guarantee of work or income. While this can be reassuring if you are leaving a regular pay cheque behind, it is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but if you do not believe that you will be able to achieve your real goals in any particular franchise then it is not the one for you. Find out more about guarantees at www.franchise.co.nz/article/242.

what return should you look for? In franchising, as in most things in life, you get what you pay for. In other words, don’t expect a five-figure investment to produce a six-figure income.

44 EDIT Low Investment 42.indd 3

It can happen, of course, but usually only after you have put in a few years of hard work. That’s why it’s important to go into any business with a realistic expectation of what you can achieve. If you’re seeking to replace a $100,000 salary, don’t expect to do it on a $20,000 investment. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? Once again, this is an area where franchises differ. In some businesses, your return will depend on the hours you yourself put in – in other words, your income will be limited by the hours you can work. If you’re looking to buy yourself a job, this may be exactly what you want. The fact that you own the business, and that a good franchise will assist you in making the most of each potential working hour, should mean that you achieve a higher income than you would receive if you were employed in a similar position.

finally Just because you start your own business with a low-investment franchise, it doesn’t mean that it will always be a small business. Many franchises offer the opportunity for you to grow a business beyond what you can handle yourself, even if you start part-time to establish your business before giving up your day job. Whatever you do, take the time and take the advice you need – a good rule of thumb is to invest an hour of research for every $1000 you plan to invest. And make sure you choose a franchise that suits you in about the author terms of both the money and the time you have to invest. Simon Lord is editor of Choose wisely and, regardless Franchise New Zealand media and has worked in franchising of budget, you could find in New Zealand and the UK for you’ve got the opportunity of over 35 years. a lifetime.

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:45 PM


opportunity: business & commercial

OPEN OPPORTUNITIES J

ani-King is one of the best-known commercial cleaning brands in the world. The company came to New Zealand in 1997 and has over 400 franchisees here servicing both corporate and individual clients.

Jani-King is now appointing both local franchisees and regional master franchisees to take up contracts all over the country, meaning that whether you are looking for a first business or a larger challenge, you have plenty to choose from. ‘Our job is to help people create small businesses and help them to grow,’ explains Roger Washbourne, the managing director of Jani-King NZ. ‘Becoming a Jani-King franchisee is a great way to get into business, especially as a first-time owner in New Zealand. ‘Some of our franchisees started as part-time, built up to full-time and moved on to employing teams – some are turning over more than $1 million a year. Others have chosen to stay part-time, managing their Jani-King business alongside other interests. One of our franchisees also owns three fast food franchises, while another has just progressed from owning his own Jani-King cleaning franchise in Whangarei to becoming the regional master franchisee for Northland. If you have the ability, Jani-King can help you achieve your dreams.’

local franchise opportunities Jani-King franchisees receive operational and administrative support from regional office teams throughout the country. ‘This empowers franchisees to work independently as their own boss, enjoy a variety of working environments, and become involved in their community and local business sector,’ explains Roger, who has been with Jani-King since 2003. Roger says the benefits of becoming a franchisee include: • Guaranteed revenue • Positive lifestyle change • Work schedule flexibility • Operational and administrative support from local offices • Financial independence He emphasises that, ‘Money is not the bottom line – people are. You have to have a culture of trust with franchisees and customers alike, and we can’t earn that trust if we don’t deliver.

Roger Washbourne franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Jani King 45.indd 1

‘When you join Jani-King, you choose what level of business you want to start with and we tailor a business especially for you. The average investment is around $35,000 +gst, which includes all training and equipment, and contracts worth $4-5,000 per month. One of our newest franchisees has gone straight in at $10,000 a month, which means he’ll be working with a couple of employees or family members from day one. How big you start and how fast you build your business is up to you. ‘The business is all about presenting the best value proposition to the client, then delivering a high quality, reliable service. That doesn’t mean selling services cheaply, though – it means offering fair value for a fair price. When we assign a new contract to a franchisee, we go through the whole process with them, show them how we have costed the job and draw up a schedule that enables them to make a fair profit for the hours involved. We introduce them to the client as the local Jani-King owner, not as a cleaner, so the client knows they are dealing with the person in charge. It’s transparent, it’s fair, and we’ll train you not just to do a good job, but to grow a successful and profitable business.’

regional master opportunities The strength of the Jani-King brand and systems means that there’s plenty of opportunity to expand throughout the country. ‘We have franchisees all over who are supported by six regional offices, but now we’re appointing regional master franchisees in other areas such as Hawkes Bay, Palmerston North, Nelson and Queenstown. They offer both existing cashflow and huge opportunities for growth. In addition, we’re looking for the right people to take Jani-King into new regions such as Tauranga. ‘We’ve just appointed our first regional master, in Northland. Maurice Collins has been a franchisee there for two years and worked as a JaniKing business development manager for 13 years before that, so he’s well aware of the potential.’ Roger says that regional master franchisees need excellent sales and management skills to negotiate contracts and run a growing business via a network of hand-picked local franchisees. ‘We have a specialist training programme which covers every aspect of the operation, and there’s ongoing support and training. The investment starts at $70,000 for a new region and can go to as much as $500,000 for an established region with up to 20 franchisees already in place and a turnover of $1.5 million plus.

‘this is a large business, so we need good people!’ find out more

Roger has a simple invitation for anyone interested in either local or regional franchise opportunities with Jani-King: ‘Come and have a look at us! Talk to our franchisees, talk to our customers and listen to what they tell you about us. They’ll tell you all about the reality of this business and how Jani-King has helped them. ‘Our franchisees’ businesses are growing, which is always a good sign, and we need more franchisees and regional master franchisees to meet demand from all over the country. Contact me and let’s talk!’

advertiser info

Jani-King www.janiking.co.nz/ franchise-opportunities Contact Roger Washbourne P 0800 526 454

45 21/03/19 10:21 AM


transforming MANAGERS into OWNERS

opportunity: home & building

Traffic’s attention to detail pays off for experienced business managers moving into the burgeoning renovations market

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im Reiche arrived in New Zealand 16 years ago with ‘one husband, two children, a suitcase each and a couple of thousand dollars.’ Today, she has a thriving Refresh Renovations business and is so well-established that she is about to purchase a neighbouring territory. ‘This is a superb franchise and if you are prepared to put in the hours, do your planning and get your teams right, then there are big rewards, both financial and personal, to be made,’ she says.

Kim Reiche

With a degree in interior architecture, Kim had done residential renovations in South Africa and after a few years here she seriously thought of starting her own business. ‘But I could see I’d need to spend a fortune on building a brand and I certainly didn’t have the energy to build a website, look for business, survive and put food on the table! Then I came across Refresh Renovations.

‘Refresh Renovations stood out for me because of their straightforward and well-designed operating strategy. The national marketing support the company offers is outstanding and their systems are excellent – the Refresh process covers everything from the initial briefing to concept, working drawings, quote, build and finished project. This allows clients to fully understand what’s involved in a renovation project – the planning needed to achieve the end result. ‘In the five years I’ve owned my Refresh franchise, my team – staff and contractors – have worked on everything from bathroom and kitchen renovations through to larger projects, such as major extensions and complete remodels. The franchisee’s role is sales and project management – in the current housing market, a lot of people who like the area they’re in are choosing to make-over their homes rather than look elsewhere, and we take the hassle out of renovation.’

research-based brands Refresh Renovations is one of New Zealand’s biggest franchise success stories, having been launched in 2011 after five years of meticulous research and development by strategic marketing specialist Traffic. In working with some of the biggest brands in the building supply sector, Traffic’s research had uncovered some surprising facts and figures. ‘The renovations market is worth over $8 billion – bigger than the new housing market,’ says Lal Meyer, the company’s International CEO. ‘Yet there were no specialists in the market, so Refresh Renovations was created as a national brand with franchisees having all the systems and support they need to project-manage every aspect of a home renovation.’ Today there are 29 Refresh Renovations franchisees around the country and Refresh is now operating in the UK, the USA and Australia. Traffic has also launched two other franchises into the home improvement sector: Zones, which specialises in residential landscaping, and its latest brand Oncore, specialising in maintenance, repairs, decorating and installation.

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exceeding expectations

Jeff Clarke is a new Refresh Renovations franchisee proving that good skills are transferable. He has a strong sales background through his former career in the IT industry and was contemplating a six-month sabbatical while he researched his next career move. ‘I decided to have a quick look at businesses for sale and was so intrigued by Refresh Renovations that in one evening I was semihooked. That was in December 2017 and I spent the next few months doing due diligence before buying one of the Wellington franchises in May 2018. Jeff Clarke ‘What impressed me about Refresh was the level of detail that has gone into the franchise, and the fact you don’t need engineering or building experience – just good management skills. When I went to sign the franchise agreement, my lawyer pointed out I should take comfort from that detail and that the agreement reflected the level of support and investment the franchisor had made. She was quite right!’ Jeff describes his role as being ‘chief bottle-neck remover’. ‘High quality leads flow in to me from the franchise and my job is to turn leads into solid sales and identify the potential problems and bottle necks in each new contract before they occur. That way, we can bring in quality renovations for our customers on time and on budget, and keep the cash flow positive. I’ve already exceeded most expectations for my first six months so I’m looking forward to building a solid long-term business like Kim’s.’

build a significant asset Traffic is interested in talking with potential franchisees from within or outside the building industry for all three franchise brands: Refresh, Zones and Oncore. ‘The skills required to run a successful business can be rare within trade-based roles, so we are deliberately looking to other disciplines or industries to find people with the necessary management and sales skills,’ says Traffic director Jon Bridge. ‘This is an opportunity where you can use your experience to own your own business and build a significant asset. Most franchises require you to be always working in the business as an operator; with a Traffic Group franchise, you focus on running the business while your construction advertiser info team focuses on running the building projects. Traffic ‘We have opportunities available all round New Zealand at a variety of investment levels, so contact me today or visit our website to find out more.’ Franchise New Zealand

www.nz franchiseopportunities.co.nz Contact Zones: 0800 000 843 Refresh: 0800 000 951 Oncore: 0800 001 048

Autumn 2019

Year 28 Issue 01

21/03/19 10:29 AM


Join the world’s largest most successful renovation franchise We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills

REVENUE +$2,000,000

Potential business growth

• Refresh Renovations already operate in Australia, UK and North America and are the market leader in New Zealand

NET PROFIT $180K - $250K

• A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more… YEAR 1

YEAR 2

YEAR 3

0800 000 951 www.nzfranchiseopportunities.co.nz


Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz


One call does it all 0800 33 66 55 www.oncoreservice.com

Hit the ground running with an established client base PART OF THE REFRESH GROUP

We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

One call does it all 0800 33 66 55 www.oncoreservice.com PART OF THE REFRESH GROUP

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go

REVENUE $1,750,000

How your business could grow

• You need management and sales skills, not trade skills • Oncore is part of the Refresh Group. The world’s leading renovation franchise

NET PROFIT $212,445

• Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

YEAR 1

YEAR 3

YEAR 6

0800 001 048 www.nzfranchiseopportunities.co.nz


opportunity: food & beverage

TWO’S COMPANY Jamaica Blue franchisees started small but are growing fast

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n 2018 Vikas and Himani Rawat bought their first Jamaica Blue franchise – a small ‘Grab-n-Go’ kiosk in the newly-opened Manukau Bus Station which Himani ran. Within a year, they were so enthusiastic that Vikas left his job so they could buy their second – the high profile café at Auckland International Airport. Now they are talking about a third. ‘Expansion is our nature and we’re not stopping now,’ says Vikas. Emigrating from India in 2002, Vikas and Himani settled in Auckland. ‘We felt we had arrived in heaven, except for one thing – finding good coffee. But we discovered true bliss when we came across Jamaica Blue. They get their name from the blue-green coffee bean grown only in the Blue Mountains of Jamaica, which makes a beautiful coffee exclusive to them.’ It was no surprise, then, that when Himani decided to buy her own business, her first and only choice was a Jamaica Blue café.

models matched to market The couple’s timing could not have been better. In 2016, experienced hospitality executive Jon Hassall had been appointed by parent company Foodco to help Jamaica Blue expand throughout New Zealand. Part of his brief was to look for locations that were uniquely suited to local markets, rather than taking the cookie-cutter approach of malls and high streets. The Grab-n-Go Kiosk at Manukau Bus Station was one of the first of these, and from day one was a resounding success for the Rawats. With most sales generated by customers bussing to work each morning, Himani had the flexibility to leave her two staff in charge when the time came for her to collect two young children from school. The second café is a different proposition: busy all day and with a meal and treat menu

Vikas Rawat

prepared in the on-site kitchen by dedicated staff, it’s a full-service café. Located just a five-minute walk from the airport terminals, it has been completely refurbished with a fresh, almost tropical island feel to provide a relaxed experience for travellers, greeters and local workers alike. The difference between the two outlets typifies Jamaica Blue’s flexibility when it comes to matching a specific location with the right business model. A full-format Jamaica Blue café requires a total investment of some $350-450,000, while a Grab-n-Go kiosk or espresso bar is considerably less. Foodco also has a few company-owned Jamaica Blue outlets in both the North and South Islands available as going concerns with established cashflow. Vikas and Himani are delighted with their investments. ‘Jamaica Blue feels like belonging to a family; Jon and his team are committed to helping us grow and our fellow franchisees are also so helpful and friendly. Everyone’s just a phone call, text message or email away. With both our Jamaica Blue franchises flourishing, no wonder we’re keen to open a third!’

FundLine_LOGO_final.pdf 1 6/08/2018 4:39:26 PM

FAST & FLEXIBLE

advertiser info Jamaica Blue www.jamaicablue.co.nz Contact Maree Keane P 0-9-377 1901 M 027 484 7301 maree@foodco.co.nz

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Many people looking to get into business in New Zealand can find it difficult to raise the funding they need if they don’t have the sort of assets that meet the requirements of the mainstream lenders. That’s especially true if they are new to the country and have no credit history in New Zealand. Fundline Finance has been established to fill that gap to help entrepreneurs get into small-to-medium-sized businesses, including retail and service franchises, suppliers and small-scale property developers.

What do you need? Every situation is unique so we consider every application on a case-bycase basis. There is no strict line between what we will and won’t fund, and we will consider a wide variety of assets such as residential and commercial properties, land and sections, vehicles, business inventories and other investments – both first or second-ranked mortgages. If you already have an established business, we’ll also consider continuous cashflow and invoicing. It means we can provide initial funding, capital injections or working capital to assist businesses with difficulty in obtaining bank finance or cover temporary cash flow gaps when, for example, business is seasonal, tax is due, there’s a gap in staff salary payments or new inventory or equipment is required.

Fast and flexible Because we are a smaller-scale operation we can offer faster approval and draw-down facilities – normally within a few business days, or even faster on occasions. We provide credit lines of $50,000-$100,000 to enable quick business decisions to be made, and you only pay interest on what is actually used. There’s no term restriction – funds can be made available for as little as a day or for a week or months.

Find out more contact us today 50 Jamaica Blue 50.indd 1

www.fundline.co.nz 09 869 5529 info@fundline.co.nz Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:48 PM


opportunity: retail

Carpet Court franchise partners enjoy a firm footing to build lasting relationships

Joe Southon: ‘If you create a bright atmosphere, people want to work with you’

FLOORING IT

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hen Joe Southon started looking at three different franchise opportunities he found the choice pretty straightforward. ‘Carpet Court came up trumps by a long way,’ he says. ‘Since that time in 2008, the franchise has given my wife, Anna, and my three children a very good lifestyle with pretty good rewards. And as a bonus, many clients have become friends, too.’ Joe was in the telecommunications manufacturing industry, and reached board room level. ‘Senior management was far too political, though, so I decided to take a break from it and work for myself. I acquired some rental properties but found I’d gone from one extreme to another and just got bored. I decided to look around for an existing business so I could walk straight into cashflow, rather than starting from fresh and trying to grow it.’ Joe found two small independent carpet shops, one in Paraparaumu and the other in Levin, and bought them both. ‘However, when the global meltdown began to strike in 2008 I saw the writing on the wall, and it became clear that becoming part of a group would be a lot more advantageous than being a tiny independent with no buying power.’ That’s when Joe started investigating the options. ‘Deciding to join the Carpet Court group was pretty easy. I enjoy working in a structured environment with a proper support office and team behind me, and I like the idea of specialist departments devoted to IT, HR, Marketing and Product Development. I also know the value of a discipline of monthly reporting and KPIs. The other groups I looked at didn’t do that, or offer the same level of support, so I rebranded my stores, installed the Carpet Court systems and it has worked out very well. ‘With Carpet Court I have the buying power of a really large group plus better cost base and margins. Carpet Court refers to us as ‘franchise partners’, not ‘franchisees’, and I think that’s key. Relationships go a long way with customers, contractors and staff. If you are easy-going and create a bright atmosphere and working environment, then people want to work with you.’

big benefits With almost 60 stores, Carpet Court is New Zealand’s largest flooring retailer. ‘This gives our franchise partners big advantages of scale over all aspects of their business from buying power to exclusive supply deals, marketing to systems management,’ says Colin Jones, Head of Retail. ‘Now we are seeking suitable people to open or convert new outlets in key Roger Faber’s Carpet Court is locations around part of the Gisborne community the country. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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‘Carpet Court are the leaders in both the retail residential market and the commercial office market. We have national relationships with insurance companies, group builders, retirement village operators and most other large commercial organisations. With additional stores, we expect to grow the three million square metres of floor we already cover each year, giving our franchise partners even more muscle.’

long term success Ask Roger Faber what he did before he joined Carpet Court and he laughs. ‘I went to school! It’s the only place I’ve worked, and as I’m pushing 60 now, I think it’s going to remain that way. In 1978 I left Gisborne High School and started as an apprentice installer. A few years later I began to have knee issues following football injuries, and was advised that continuing with floor and carpet installations was not a good idea. The owner at the time offered me a post quoting and selling in the shop, which I did through until 1998 when, with another employee, Bill Harrison, we bought the business. We’ve been here ever since, though Bill has just sold his shares.’ Despite buying a business that Roger describes as ‘a very tight ship’, the new owners buckled down and managed to increase turnover by a massive 50 percent in their first year. ‘We did it by focusing on builders, chasing commercial work and increased margins, and by focusing on relationships, as Joe says. The majority of our customers buy the whole package from measuring to installing, so you need good relationships with your tradies to manage the work through. ‘Another major component of our success in a provincial centre like Gisborne has been the relationship with the community. I’ve put a lot of effort into that, and spending time at places like the fishing club getting to know builders and members has paid dividends for the business. People see you, and it grows from there as people refer you on. It may be a bit different in a big city, but it’s certainly worked for me!’

is it for you? What do you need to succeed as a Carpet Court franchise partner? ‘You need to be a good manager and have a sales-driven focus,’ says Colin. ‘As Joe and Roger have said, you also need to be comfortable building relationships at all levels. ‘For new franchise partners, we provide design and assist in fit-out management, as well as training and initial and ongoing support. An investment of around $250,000 will be required for a brand new store, with the exact amount depending on location and advertiser info fit-out. ‘If that appeals to you, Carpet Court’s highly-effective business model can offer big long-term rewards with a very attractive lifestyle. To find out more, contact me.’

Carpet Court www.carpetcourt.nz/ franchise-opportunities/ Contact Colin Jones franchise@carpetcourt.nz

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Kelly Sports is offering you an opportunity to own your own business and make a real difference in children’s lives by helping to develop their skills and confidence through sport.

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TEA TIME! Majestic Tea Bar is proving that an old favourite is a hot new trend

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orking in his wife’s SpecSavers business in Auckland’s NorthWest Shopping Centre, Richard Hatfield couldn’t help but notice the success of a neighbouring café called Majestic Tea Bar. Offering something different from the usual chains, the stylish store opened in 2015 and combined a range of classy teas with quality coffees, decadent hot chocolate and a range of freshly-cooked food throughout the day. ‘We soon became customers and got to watch progress first-hand,’ Richard says. ‘We were so impressed, we ended up opening our own Majestic Tea Bar in Takapuna in November 2018 and it’s been the same story there – we have been much busier than we hoped or expected.’

just a little bit different Majestic Tea Bar was founded by Chris Cox, who is passionate about his creation. ‘Tea used to be the drink of choice in New Zealand but the espresso machine rather took over for a while. Tea is making a big comeback internationally, though, and I think that people now appreciate the vast range of flavours available. At Majestic, we offer over 35 different varieties of tea, all correctly brewed and served, and that’s a big draw.’ So is the history. Majestic Tea Bar is breathing new life into the café scene by reintroducing people to the tea culture of the past. ‘We have developed a business that is themed to the Victorian, and later period, when tea was at its sophisticated peak, and coupled it with a fit-out which is modern, contemporary but just that little bit different, to make it stand out like a magical oasis,’ Chris says. ‘We draw inspiration from the glory days of palm courts, tea rooms and glamorous railway stations. Our research has shown people are really drawn to the romance of the era and love to experience it for themselves so everything we do reflects that. A touch of glamour with a modern twist

Majestic Tea Bar: a premium café that has it all

‘At the same time, we’ve created a genuine business opportunity with a real competitive difference for franchisees like Richard.’

universal appeal Richard’s Takapuna business is a day café with its own stylish seating (the franchise also offers a metro kiosk in locations with more limited space). ‘Of course we live in a world dominated by coffee, but Majestic is a premium café that has it all – a wide variety of teas, hot chocolate made from real Belgian chocolate and, of course, all the best types of coffee. Then there’s the food …’ Richard has two chefs working for much of the day to provide fresh eggs benedict, pancakes, open-grilled sandwiches and much more besides. ‘It’s not just about dropping in for a quick cuppa,’ he laughs, ‘there’s something for everyone to cover every hour of the day. As a result, we have universal appeal with our clientele coming from all ages, all ethnicities, all backgrounds. Our job is to deliver excellence every time.’ Originally, Richard decided to surprise his family and friends with his decision to open a Majestic Tea Bar. ‘I wasn’t at all sure what their reactions would be, so I spent time bringing them to NorthWest, buying them tea or lunch and just letting the atmosphere soak in. When I told them I was opening one of my own, they were universally positive. I believe the Majestic Tea Bar is going to be a very successful franchise, and I’m more than happy to have got in on the ground floor.’

transparent system Chris has a long background in hospitality franchising, both as a franchisee and having worked on the recruitment side. As a result, he’s put a lot of effort into testing and developing the Majestic Tea Bar system. ‘You can’t expect potential franchisees to part with their money unless they can see exactly what they are getting and buying into,’ he says, ‘so our system is absolutely transparent. Our experience with our company outlets has created a profitable and sustainable model for franchisees to follow, and to prove it Richard is off to a flying start in Takapuna. I want more people like him to take Majestic Tea Bar throughout the country. ‘If you’re interested in joining this proven, New Zealand-owned business, I’d love to sit down with you over a cup of tea and discuss how we can help you achieve your goal,’ Chris invites. ‘Costs are very much dependent upon location, but between $350,000-$450,000 will see advertiser info you into your own Majestic Tea Bar, fully Majestic Tea Bar trained and equipped to surprise and www.majesticteabar.com delight the locals. ‘Contact me today to find out more – there are suitable locations all over the country where our unique appeal is ready to take off.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Contact Chris Cox M 021 521 669 P 0-3-423 9760 chris@majesticteabar.com

53 21/03/19 10:25 AM


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In our annual law review of issues affecting franchising, the Stewart Germann Law team draw some lessons for franchisors and franchisees

the importance DOING THE R O

ver the past 12 months, there have been a number of cases both here and in Australia which sound warning signals for both franchisees and franchisors. These include the ability for groups of franchisees to withdraw from a franchise agreement; the likelihood of termination if a franchisee breaches employment law; the need for franchisors to represent their franchise opportunities accurately; and the rise of mediation as an attractive alternative to litigation as a means of resolving disputes. Here’s our annual review.

Franchisees reminded to respect the terms of their franchise agreement

The recent case of Supatreats Asia Pte Limited v Grace & Glory Limited and Others serves as a reminder to franchisees to tread carefully if disagreements arise with a franchisor. Taking unilateral action in breach of a franchise agreement is very risky, especially if the franchise agreement was entered into willingly and breaches were committed despite express notice from the franchisor. Background Supatreats, the franchisor of Wendy’s Supa Sundaes in New Zealand and Australia, disagreed with the master franchisor in New Zealand, Cone Enterprises Limited (Cone) and its director Chang Xi (Chang) regarding a proposed new supplier of ice cream. Cone, and Cone’s franchisees, argued that the quality of the proposed supplier was inferior and too expensive. When Cone refused to buy from the new supplier, Supatreats issued breach notices to Cone and other franchisees on 9 May 2017. In August 2017 Chang opened a new store called Shake Shed & Co, which was also an ice cream parlour and in direct competition with Wendy’s. Franchisees that were previously Wendy’s franchisees also surrendered their franchise agreements with Cone and re-branded to Shake Shed & Co. Chang did not advise Supatreats of these actions which were in breach of its obligations under the master franchise agreement. When Supatreats discovered the new shops it issued breach notices to Cone and all of the franchisees. Attempts to resolve the situation were unsuccessful and the master franchise agreement was terminated by Supatreats on 1 March 2018. Supatreats then filed for interim injunctions alleging that Cone had breached the restraint of trade provisions, induced the franchisees to breach their franchise agreements, together with claims of passing off under the Fair Trading Act and misappropriation of confidential information. Supatreats argued that an interim injunction was required due to the deliberate and clandestine actions by the defendants, saying that if the injunction was not granted it would seriously damage the goodwill and reputation of Wendy’s in New Zealand. The defendants argued that, amongst other things, the restraint of trade provisions were unreasonable and that if the injunctions were granted it would cause considerable financial distress to force the franchisees to close their stores given that the roll-out of the Shake Shed stores was complete.

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nce of E RIGHT THING The Judgment and Relief Supatreats was successful and the Judge granted interim orders prohibiting the first four defendants from being involved with a business in competition with Wendy’s. The Judge also granted interim orders against Chang and the company operating Shake Shed & Co. from inducing other Wendy’s franchisees to be involved in a business in competition with Wendy’s, and that the first and second defendants must remove all signage relating to Shake Shed & Co. In reaching the decision, the Judge noted the real risk of damage to Wendy’s goodwill and reputation in New Zealand and concluded that Shake Shed was similar to Wendy’s. Importantly, Supatreats was willing to accept the errant franchisees back into the Wendy’s system. It is worth noting the Judge’s comments about the defendants’ actions: ‘As I have made clear, I regard it as significant that the defendants have rebranded with their eyes open and despite express notice from Supatreats. The situation they have now placed themselves in appears to be of their own making.’ Conclusion This case reinforces that a franchisor is entitled to expect that franchisees will comply with the terms of a franchise agreement and may seek injunctive relief if the franchisee does not comply. During the course of the dispute, Supatreats acted in accordance with the franchise agreement and had expressly advised the master franchisee and franchisees about the consequences of their actions. Of interest in respect of restraints of trade, the Judge commented that when the defendants entered into the franchise agreements they did not question the restraint provisions at the time. It was only when the franchisees rebranded and Supatreats filed for an interim injunction that the defendants argued that the restraint was unreasonable. While each case is specific to its own circumstances, there does seem to be a developing judicial trend towards enforcing restraints of trade. The Judge also noted the real risk of significant damage to Supatreats’ franchise business model. Subsequently Chang agreed to pay a considerable sum of money to Supatreats to be able to continue trading as Shake Shed & Co.

www.istockphoto.com/pay404

Franchise systems breaching employment laws

According to the Massey University survey from 2017, the franchising sector employs approximately 124,000 people and franchise systems need to ensure that their franchisees are taking their employment responsibilities seriously or they may risk damaging their brand and being prosecuted. Recent updates to the FANZ Code of Practice provide that if the franchisor is a FANZ member, the franchise agreement must have specific reference to laws relating to employment, health and safety, fair trading and tax. During the course of the last 12 months there has been a continued focus franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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on the enforcement of employment laws by an active Labour Inspectorate and we comment on three cases below. Master franchisee barred from hiring migrant workers Burger King’s parent company, Antares Restaurant Group Limited, was barred from hiring migrant workers for a year for failing to pay its workers the minimum wage. In that case, a salaried manager who was promoted was asked to work a number of hours that meant the actual hourly rate dropped below the minimum wage (see page 28). This case serves as a reminder to ensure that all employees, including those on a fixed salary, are paid at least the minimum wage for all hours worked. Burger King subsequently confirmed that its processes had been updated. Franchisees not keeping adequate employment records Two Domino’s franchisees in Auckland failed to provide their employees with correct employment agreements and to keep correct wage, time, holiday and leave records. The two franchisee companies were fined more than $32,000. In addition, the director Xi Chen paid his staff more than $54,000 in arrears as calculated by Domino’s. Domino’s consequently removed the franchisee from the business and the underpayments were immediately rectified. Domino’s released a statement saying that all franchisees must comply with New Zealand employment obligations and the behaviour exhibited by the franchisee was not tolerated. Dealer not paying minimum wage or holiday pay Pegasus Energy, which operated as a BP station in Hastings, was ordered to pay over $132,000 in arrears to ex-staff and $120,000 in penalties. The employees were not paid minimum wage or holiday pay by the sole director, Jag Rawat. The employees were also made to live in accommodation provided by the employer, pay excessive amounts in rent and continuously received threats from Mr Rawat that he would cancel their visas. Mr Rawat had previously pleaded guilty in the Napier District Court to eight charges of falsifying immigration documents and misleading Immigration New Zealand. BP advised that it took the investigation seriously and had removed the company as a dealer. It’s worth noting that in both the Domino’s and BP cases, the Labour Inspectorate’s investigations resulted not just in hefty fines and reparations, but that the franchisees in question also faced significant consequences under their franchise agreements from the franchisor.

Franchisors reminded not to mislead prospective franchisees

A recent case from Australia, Australian Competition and Consumer Commission (ACCC) v Ultra Tune Australia Pty Ltd, serves as a salient reminder to franchisors that they must behave responsibly in their

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interactions with franchisees prior to entering into a franchise agreement. In the case of Ultra Tune, the ACCC received a complaint from a prospective franchisee based on an alleged misleading pre-franchise agreement representation. The complaint developed into a significant investigation of Ultra Tune’s compliance with Australian franchise and consumer laws, and resulted in disastrous consequences for Ultra Tune. Background Ultra Tune is an Australian-owned company with over 270 vehicle service centres nationally providing motorists with a full range of various car services. Mr Ahmed was interested in purchasing an Ultra Tune franchise in Parramatta. Between May 2015 and August 2015, Mr Ahmed and his brother had various meetings with Ultra Tune to discuss their potential purchase. In the course of the parties’ conversations with each other, Ultra Tune made various representations to Mr Ahmed about the Parramatta site. These included representations about the rent payable, the age and price of the franchise, the inclusion of the necessary equipment in the sale, and whether the deposit that was paid was refundable. On 4 September 2015 Mr Ahmed paid a deposit of $33,000 to Ultra Tune (which included a $3,000 payment for initial training). According to Mr Ahmed, this payment was understood to be a holding deposit and would be fully refunded if the deal did not go ahead. On 21 September 2015 Mr Ahmed attended a training course in Melbourne for new Ultra Tune franchisees. During the training course, Mr Ahmed was handed a bundle of documents relating to the Parramatta site which contradicted the various representations that had been made by Ultra Tune during the site negotiations. In particular, the site was not new and had been operating in various forms since the 1980s; the rent for the premises was higher than had been represented; and Mr Ahmed was

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now required to purchase new illuminated signage at an additional cost of $12,100. At this stage, Mr Ahmed had a number of concerns about the deal and decided that he did not wish to go ahead with the purchase of the Parramatta franchise. Mr Ahmed made repeated requests for Ultra Tune to refund the deposit less the cost of the training course. Ultra Tune refused to refund the deposit. Mr Ahmed then lodged a complaint with the ACCC (the equivalent of New Zealand’s Commerce Commission) and from this point on the situation completely unravelled for Ultra Tune. The ACCC commenced a full investigation into Ultra Tune’s compliance with franchising laws in Australia as well as the complaints regarding the representations made to Mr Ahmed. The Judgment and Relief The Judge was highly critical of the senior members of Ultra Tune’s management team. Ultra Tune was found to be in breach of the disclosure obligations under the Code of Conduct and a penalty of AUD$1,100,000 was imposed. Separately, Ultra Tune was found to have made multiple misleading representations concerning the negotiations between the parties prior to the payment of the deposit. Total pecuniary penalties of AUD$1,504,000 were imposed for the conduct concerning Mr Ahmed, which included a penalty of AUD$1,000,000 for the misleading representation that the deposit was refundable. Ultra Tune was ordered to refund the deposit to Mr Ahmed and required to establish a compliance programme to ensure compliance by the company with Australia’s Franchising Code of Conduct and the Competition and Consumer Act 2010. Ultra Tune was also ordered to pay the ACCC’s costs on an indemnity basis, which is an unusual step but highlights the Court’s disapproval of Ultra Tune’s behaviour. Conclusion Franchisors in New Zealand are warned that misleading or deceptive behaviour towards prospective franchisees could open up the possibility of a similar complaint to the New Zealand Commerce Commission under our Fair Trading Act. If the Commerce Commission decides to investigate a complaint, this may have serious consequences for the franchisor.

Alternative Dispute Resolution Finally … New Zealand business and legal communities are more and more frequently turning to Alternative Dispute Resolution processes, known as ADR, as a means of resolving existing disputes and preventing and containing potential disputes. Mediation is the ADR process most widely used by business for the resolution of a variety of disputes. The 2017 Franchising New Zealand Survey found that some 49 percent of the franchise disputes reported were referred to mediation, up from 17 percent in 2012. Only 10 percent of disputes reached the court system by way of litigation. Mediation is a process by which the participants, together with the assistance of a neutral person (called the mediator), systematically isolate disputed issues in order to develop options, consider alternatives and reach a consensual agreement that will accommodate their needs. It is a co-operative problem-solving process designed to help the parties to a dispute find constructive solutions to problems. Those solutions may or may not involve enforcement of the legal rights of the parties. Mediation does not result in winners and losers but in workable solutions; by opening up the channels of communication, relationships can be preserved and a greater variety of solutions considered. A mediator who is respected and trusted by all parties and, if necessary, has expertise in the area of the dispute can be of great benefit in helping the parties reach a solution satisfactory to all of them. For this reason, all franchisor members of the FANZ are required to have a dispute resolution about the author clause in their franchise agreements which requires them to attempt to This article was written by resolve disputes with franchisees Stewart Germann, Andrew Skinner and Khushbu Sundarji of by negotiation and mediation. Stewart Germann Law Office, a FANZ maintains a panel of qualified specialist franchising commercial mediators who will assist members in law firm with over 35 years’ dispute resolution by mediation. experience. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Join in the success of New Zealand’s premium café franchise. A strong and trusted brand, multi award-winning franchise system and industry leading marketing and business support. It’s a winning formula for our franchisees. We have a number of great opportunities around New Zealand available. CALL ANGELA MANIHERA ON 0800 100 110 or visit columbuscoffee.co.nz to find out more.


WE HAVE LIFT-OFF Appliance Tagging Services franchisees enjoy massive growth – can you do the same in Auckland?

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n just 18 months, husband-and-wife team Kent and Tereza Pepping have taken on four full-time employees to keep on top of the work they’ve generated in their new Appliance Tagging Services (ATS) business. ‘That’s a testament to the strength of the ATS model,’ says Kent. ‘We had no experience of franchising before – I’d been a project manager, and an electrician for 27 years but when we found ATS, we realised it had the growth potential we wanted. ‘I’d been getting disillusioned with the construction industry as the earning potential is so limited, but with ATS you can generate repeat revenue while helping customers keep their equipment safe. Legislation means somebody has to do the work, so if you are already visiting to test fire extinguishers, for example, you can save them a packet by checking and tagging the emergency lighting as well. As I say to my employees, “Do a proper job, give good service and all parties are smiling.”’

no qualifications required Appliance Tagging Services carries out safety testing and tagging of electrical equipment in workplaces – a compliance requirement for most businesses under increasingly strict health and safety regulations on both sides of the Tasman. Founded in 2006 by husband-and-wife team Sarah and Ainslie Allen, ATS has become the leading provider of tagging services in Australia, matching quality safety services with automated processes and great systems. Despite Kent’s background, as other franchisees have proved you don’t actually need to have electrical qualifications to be an Appliance Tagging Services franchisee – a two-week intensive training course in Melbourne will equip you with everything you need to operate successfully. ATS franchisees or their staff visit clients on a regular basis to test electrical and other equipment and ensure compliance, with schedules varying according to the type of equipment involved. ‘That’s a legal requirement, but it can get complicated for clients to manage,’ explains Tereza. ‘With ATS, clients have 24/7 access to all data via an online portal. They can see the testing history of every appliance they own and have a record to prove compliance. It’s probably the best such facility in the industry, as it is universally convenient and keeps their equipment up-to-date and legal.

Kent and Tereza Pepping: ‘So many advantages that it’s almost a no-brainer’

Australia, just like New Zealand, regulations require mandatory testing for an increasing range of equipment and systems,’ says Kent. ‘Every business today has some device that will need testing, which means that for our customers it’s not a question of whether to do it, but who to use. ATS offers so many advantages that it’s almost a no-brainer. ‘We liked ATS from the start and have subsequently proved it is a very good system. Confidence and communication are probably the keys for new franchisees: you need to know the legislation, be able to build a rapport with your clients and advertiser info handle their needs with minimal interruptions to their daily Appliance Tagging Services business. www.appliancetaggingservices. ‘The only surprise has been the volume of work … it’s a huge market. It’s definitely been a great move for Tereza and me, and could be for you, too – call Steve and find out more.’

com.au/franchise Contact Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 steve@ats.com.au

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

‘From our point of view as franchisees, it’s even better. Not only is the record side highly automated – the franchise also handles back-office administration such as invoicing clients. That’s a big bonus for us as I have all the scheduling of staff and payroll to run with the business growing so fast!’

incentive for first Auckland franchisees ATS is looking for Auckland equivalents of Kent and Tereza to tackle the growing test and tagging market here. The investment required is $72,500 +gst, including all equipment and training, and Steve Wren, the company’s National Sales Manager, says there will be a substantial discount for the first three franchisees to sign up. ‘We Everything in the need feet on the ground right now workplace must to meet demand, so get in quick. As be tested Kent and Tereza have shown in just 18 months, the sky’s the limit!’ ATS has contracts with many major companies, but it’s the ability of the franchisee to generate their own local customers that adds the icing on the cake. ‘In our Northern Brisbane territory, cold calling or selling is rarely necessary because in franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Appliance Tagging Services 59.indd 1

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au 59 21/03/19 10:10 AM


! fast. K IC ng

as gh, are rou d o n b rl la /Ma l Auck son a l r e e t, N sev oas land, C t s I s rth We go, tral No a t O en nd, ki, C hla a t n u a So ar le: y, T ilab es Ba a v k la Stil u, Haw t a naw Ma

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Cheers!

Here’s to running your own local franchise beverage company.

There’s never been a better time to own a beverage business! With the New Zealand non-alcoholic 1 drinks industry valued at around 1 billion NZ$ and growing 3-4% year on year, this is a great opportunity to join us and build a profitable, valuable business in your district. Join KIWI Beverage Company and become a successful franchisee, selling and distributing our range of New Zealand owned and made beverage products to the route trade. Behind you all the way

We have all the production equipment, all you need is a small warehouse in your area, some racking, a small electric forklift, a compact car and a delivery van. And of course, the desire to work hard to build your own beverage business. We’ll fully train you to run your business. We’ve got a full range of new and iconic New Zealand brands, and significant experience in the local beverage market, so you’ll be on the fast track to success.

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There’s a huge worldwide trend toward no-calorie drinks, and KIWI intend to be at the forefront of this trend and stay there! Most of our products are sugar-free, making them the healthiest drinks in New Zealand.

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MILLIONAIRE? Kiwi Beverages is about to launch a new opportunity based on massive experience

D

avid Thexton says that the appeal of his new Kiwi Beverages franchise is obvious. ‘If you can sell, you can do this. You’re not limited by being stuck in a shop, you can go out and get customers. Once you’ve got them, there’s a lot of repeat business, and the ingoings are really low – the average territory costs just $72,000 +gst. ‘Best of all there’s massive potential – you make the decision whether you want to be a millionaire or not.’ That’s a pretty bold claim, but it’s one that David stands behind. He’s the founder of Kiwi Beverages, a new distribution franchise being launched to sell and deliver New Zealand-made non-alcoholic beverages to the retail and hospitality trade. He’s confident because he knows the market – he founded the Rio Beverages business, which had almost $100 million in sales before he sold it to Coca-Cola in 2002. ‘Look at the figures,’ he invites. ‘The New Zealand non-alcoholic beverages market is currently worth some $1.2 billion. We’re planning on just 25 franchisees around the country, so that averages out at $40 million sales per territory. If our franchisees can take 10 percent of that per year, at 20 percent margin that’s $800,000 per year – even with no market growth. Expenses are relatively low, at around $150,000, so a good franchisee might make $600-700,000 per annum, and own a business worth a lot more than that when they want to sell. I know from my Rio days that some people will do that and more – it all depends how much they want to be a millionaire.’

professional approach It’s a model that has obvious appeal – since David launched Kiwi Beverages in Franchise New Zealand just before Christmas, he’s been inundated with enquiries and has names against 10 of the 25 territories. The franchise model has been reviewed by independent advisors, and described by an experienced franchise sector supplier from Australia as ‘the most professional franchise presentation he’s ever seen.’ So what is Kiwi Beverages and how does it work? ‘Kiwi Beverages has a portfolio of 12 exclusive beverages, locally-produced fruit juices, energy drinks, sports drinks and waters – everything non-alcoholic, basically,’ David says. ‘Over the next 5 years, we’re putting 10,000 signwritten fridges into shops, convenience stores and hospitality outlets around the country. ‘The role of the franchisees is to market the product range and find suitable outlets as stockists, then Skope will install the fridges which the franchisees will stock and re-stock every week or two. All the products are planogrammed to show where products should be placed within the fridge for maximum profitability, and franchisees will be supported by regional business development managers to help them grow.’ David Thexton: ‘Age and gender don’t matter; determination does’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Kiwi Beverages 61.indd 1

low investment ‘My number one priority is to get all our franchisees profitable as fast as possible. I know all the tricks they need to find sites and increase their sales, and I owned a business coaching organisation with 150 franchisees so I’m pretty good at teaching it, too.’ Kiwi Beverages franchisees won’t service supermarkets owing to the high volumes and low margins involved. ‘Originally we thought they’d need a small warehouse but we’ve discovered that we can lease suitable space even more cheaply,’ David smiles. ‘With a tablet-based ordering system, overnight delivery and fast turn-around, they won’t need to carry stock – all most franchisees will need is an electric/hybrid car and a 5-tonne van, all of which can be leased. ‘You don’t have to buy the retail fridges either, so the investment is just $72,000 on average – as little as $40,000 in the smaller areas, up to $105,000 in the big ones. This includes bespoke systems for managing the business and the route trade, marketing materials (including a 16-page brochure), uniforms and so on. Areas currently available are Auckland (7 areas), Taranaki, Central North Island, Manawatu, Hawkes Bay, West Coast, Southland, and Otago.’

ready to go ‘If you want to own your franchise and have the energy and sales skills to build a profitable route-based business, this is your opportunity. Age and gender don’t matter, but urgency, determination and commitment to succeed do. ‘Kiwi Beverages is launching on to the market right now. The brands are all designed and ready to go, with a mixture of old and new favourites, and more growth to come as new products are launched – three more brands are already planned before the end of 2019. There’s a lot of advertiser info enthusiasm out there Kiwi Beverages for fresh, new local www.kiwibeverages.co.nz products, so let’s get Contact going. If you want to David Thexton be a millionaire, call M 0275 093 385 me now and let’s david@kiwibeverages.co.nz start talking.’

61 21/03/19 10:20 AM


opportunity: home & building

ONWARD & UPWARD

Dream Doors’ focus on franchisee profitability means ongoing growth

I

f you overlay growth statistics for the Dream Doors franchise on an index of economic growth like the Dow Jones, you’ll see something pretty impressive. Since 2000, the number of Dream Doors outlets worldwide has shown steady growth, slowing only slightly when the GFC hit and climbing faster than ever after 2014. By comparison, the Dow Jones went into freefall from 2006, taking almost ten years to recover.

‘This generates real-time figures showing the ROI on every aspect of the business, and produces a report at the end of each month which goes right down to details like missing email addresses for new customers. Our business management team go over these results every month with every franchisee via one-to-one calls to review progress, and make recommendations and update the business plan.

It’s a comparison of which Derek Lilly, co-founder of the Dream Doors kitchen renovation franchise, is very proud. ‘As a business, we’ve grown steadily through hard times because we’ve constantly fine-tuned the business model to provide real value for our franchisees,’ Derek says.

‘And we’ve now introduced our Mastermind calls – a monthly video conference between franchisees on a topic of their choice. The 45-minute sessions are an open forum to discuss things like increasing margins, upselling, handling problems without upsetting customers, anything to improve business. They’re facilitated by our Chief Learning Officer, Joe Kurland, who is part of our new expansion into the USA – another example of the way that growth feeds back to benefit New Zealand franchisees.

‘As the old saying goes, Turnover is vanity – profit is sanity, so we are totally focused on helping franchisees be as profitable as possible. That starts at the very beginning. New franchisees receive over 50 hours of online training before they even start the face-to-face component. That ensures that they understand the background to everything they will learn and means the one-to-one time is much more focused and valuable. After that, there’s infield training for three months, then our ongoing support structure kicks in. ‘Our award-winning Franchise Management System software provides measures and controls that help franchisees control their business with accurate information on a daily basis. In addition to an advertising management system that helps franchisees generate customer enquiries cost-effectively, it also includes customer relations management software that automatically checks satisfaction levels at four key touchpoints during each project.

‘So if you’re looking for a real business opportunity that offers real rewards, and you have sales and management skills, talk to us advertiser info at Dream Doors. You’ll need equity of around $200,000, Dream Doors (NZ) Ltd www.dreamdoors.co.nz/franchise which includes working capital, and you can make Contact many times that once your Derek Lilly P 0-3-443 5133 business is established. We P 0800 437 326 have opportunities right now in M 027 213 5133 many parts of New Zealand and del@dreamdoors.co.nz overseas, so call me now.’

Want to be your own boss? Are you looking for a successful business? Want to be up and running straight away? Franchisee territories with established customer bases available now! Ecomist provide high quality products and services for pest, insect and odour control, for both commercial and residential customers. Join the team today to enjoy full training and support and great growth potential.

We can find the franchise that is right for you Our experience is extensive and our approach is unique, we match people, brands and businesses. Iridium Partners help potential franchisees research, evaluate, and navigate the franchise industry. We’ll be by your side with advice and guidance as we pair you with a franchised business, examine the systems and processes, and help you take your first steps towards success. We work with a number of high-profile and well-known brands to offer franchise opportunities, and can also assist with purchases outside of our network.

Call us to discuss the opportunities we have for you right now

Call or Email Craig P: 027 565 6418 E: craig.cameron@ecomist.co.nz W: ecomist.co.nz 62 Dream Doors 62.indd 1

Nathan 0275 393 022 or email info@iridium.net.nz

iridium.net.nz

I.R.B. Realty Ltd Licensed REAA 2008

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 10:15 AM


THE FUTURE YOU CHOOSE Ziggy Bruu

Z

iggy Bruu has built his V.I.P. Home Services franchise from the ground up in just one year. Having moved to a new town with one suitcase and no clients, he now services over 40 gardens on a regular basis. ‘As an in-flight service manager with Air New Zealand for 15 years, long-haul flights were really taking it out of me,’ he says. ‘I wanted more structure in my life and more time to spend with my son, so when I saw V.I.P. were looking for a franchisee in Warkworth I decided to investigate.’ The move enabled Ziggy to get out of the city while still being close to his young son in Auckland. Warkworth had a few clients who were serviced by V.I.P’s Mangawhai franchisee, but with development in the last few years the town had been identified as a key growth area. Ziggy admits he didn’t know much about franchising, but through V.I.P. he has learned the value of an established, well-regarded franchise system. ‘The fees cover invaluable training, tools, communications and systems. It’s not just about mowing lawns – V.I.P. taught me how to run my own business and interact with people in this specific environment. It means you don’t have to repeat mistakes other people have already made.’

resources that really work Ziggy has found it easier to grow his business thanks to the ongoing support from the franchise. ‘A big part of it is digital marketing. V.I.P. have the experience and put resources into areas that really work. I would say 70 percent of my customer base has come from their leads or local promotion at the very start, and the other 30 percent has been word-ofmouth. Even in an area which hasn’t previously had a local franchisee, the brand name means something.’ One year later, Ziggy is now focusing on consolidating his area while continuing to grow his business. ‘It’s been a learning process, but I’ve established a good routine, learned to quote jobs cost-effectively and increase my efficiency. I love the fact that I’ve gone from a big corporate with 10,000-plus employees to a network of franchisees where everyone is approachable and we all know and support each other. ‘Best of all, I’ve achieved what I was looking for in becoming selfemployed – I choose my own hours and get to enjoy watching both my son and my business grow. These days, every weekend is a boys’ weekend.’ Di and Geoff Price with their team

V.I.P. Home Services offers growth opportunities all over New Zealand unlimited potential Two years further into their journey with V.I.P. Home Services, multifranchisees Geoff and Di Price demonstrate how the franchise system is designed to work for you without limiting your potential. ‘We’ve been self-employed for 25 years and had previously owned a different franchise in the commercial sector,’ Geoff says. ‘We enjoyed the work but felt our growth was being stunted – to keep expanding, we would have had to relocate.’ Wanting to move up without moving out, they sold their original franchise and joined V.I.P. instead. ‘We chose V.I.P. Home Services because they provide the ability to grow your own business without the restrictions. John and Estelle Logan, the National Franchisors, really know their stuff and it’s been great to hear different perspectives outside our own experience.’ Having built a thriving cleaning business in Mount Manganui North, Geoff and Di went on the expansion trail, buying two more V.I.P. franchises in Matua and, more recently, Bethlehem. ‘I like to get involved in everything so I’ll work with Di during the day on residential cleans, then go and help our night crew with commercial work. We have a great team of seven staff which allows the business to go on growing – it can operate more hours in the day without being limited by the time we can put in personally. As we acquire new clients, we can either sell them to new franchisees or put in managers who could be looking to invest in their own business one day. ‘We are both in our 60s, so part of our vision for the future is to create residual income for our retirement. We like a business we can work on rather than in. We’re entrepreneurial and like to be challenged: V.I.P. gives us all that, as well as a more relaxed lifestyle.’

paid training, support and flexibility Estelle Logan says V.I.P. Home Services has opportunities in both the indoor and outdoor sectors right across the country. ‘We can help you get into your own business with the flexibility to grow to a size that suits your goals. There’s even a paid training period as you learn the skills you’ll need.’ And experienced franchisee Geoff Price points out another advantage. ‘Lots of small businesses don’t last the first year, but V.I.P. has a great system of data collection and tracking to help you see any issues and get support before anything gets too big. It’s ideal for everyone from first-time business owners right through to people like us.’ Estelle says, ‘Whether you’re looking to build a cleaning or lawns and garden empire, or just want more time with the ones you love, we have opportunities available right now. Call me to find out more about a business that can grow with you.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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advertiser info V.I.P. Home Services www.viphomeservices.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

63 21/03/19 2:52 PM


It all starts with coffee. We take the best magic beans, roast them to perfection and with your help create the finest espresso coffee. There are already 20 thriving Coffee Cultures in New Zealand and we’re looking for passionate, smart people to open 5 beautiful stores in the next 18 months. We have stunning sites selected, and our local team of architects and designers are already underway. For over 22 years we’ve specialised in providing environments for our guests to experience the ultimate in coffee. Freshly roasted Arabica beans, expert baristas, super friendly staff dedicated to exceptional service, and the freshest local food that’s packed with flavour. Our franchise systems are absolutely proven. You bring initiative and a willingness to learn, we’ll bring the training, and together we’ll turn those magic beans into something. The numbers stack up. Call today. sacha@coffeeculture.co.nz 027 475 0390 coffeeculture.co.nz


Selling and servicing quality outdoor power equipment means multiple revenue streams for Stihl Shop owners

Hamish Cook: keeping ahead of the game

CUSTOMERS FOR LIFE H

amish Cook has been the owner of Stihl Shop East Tamaki for 14 years now, and doesn’t regret a day of it. ‘I used to have a small freight business which meant many long hours on the road, and I fancied something with a more organised routine,’ he explains. ‘I grew up on a farm and I loved mending things and using my hands, so a colleague and I decided to invest in a Stihl Shop outlet. We started in a small shop on a quiet side road, and although he’s moved on I now have a big shop on the main drag with five to six times the turnover!’ Stihl is a world-wide market leader in the outdoor power equipment industry, and the Stihl Shop network was established to ensure customers had access to fully-equipped service centres with skilled technical staff. It also created a great business opportunity for people like Hamish. There are now almost 70 Stihl Shop outlets around the country, with opportunities for passionate retailers to open new premises, convert their brand or buy existing outlets as their owners retire.

big range, big benefits ‘This is a great industry if you enjoy helping people and understand the technical side, too,’ Hamish explains. ‘We don’t just sell chainsaws and lawn mowers – the range of equipment includes everything from brushcutters to high pressure cleaners, augers to blowers, as well as clothing, safety equipment and accessory items. Every Stihl Shop is also backed up with a purpose-built facility in Auckland in addition to the headquarters in Germany.’ It’s a combination that has seen the brand win the Consumer ‘People’s Choice’ award two years running. ‘I believe firmly that by working within the business, Stihl Shop owners keep ahead of the game and respond to the market. At this outlet, the area has changed so much that we’ve diversified enormously over the years – we have a large percentage of builders, drainlayers and plumbers coming in for a whole range of machines and construction equipment we never used to sell. That applies not just to the Stihl brand, but to other quality manufacturers as well, who recognise the value of our professional network. Along with our domestic market, tradespeople now make up a major part of our turnover, and all their equipment needs regular repair and maintenance, too. ‘That’s a big advantage of the Stihl Shop model – the multiple income streams. You sell the products, but you also provide proper maintenance and repairs to keep them performing reliably. Having a good workshop team matters, because they’ll quickly ascertain whether it’s more economic for the customer to choose repair or replacement when the time comes. Customers become customers for life because they know they can rely on us for excellent machines, excellent service and excellent advice – that’s what makes Stihl Shop stand out from the crowd.’

training, brand, support Hamish knows his products backwards now, but admits that wasn’t always the case. ‘On my first day, a guy came in and asked me for a chainsaw scabbard. I can still see the look on his face as he realised I clearly hadn’t a clue! I’d used a bar cover on a chainsaw many times but I’d never heard the term scabbard before. It was a good lesson to me though, and it’s one Stihl Shop takes very seriously. You can’t sell the range without knowing about it, so Stihl puts a great deal of effort into the hands-on training of owners and technicians to keep us ahead.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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The investment required to become a Stihl Shop owner is from around $400,000 depending on location and store size. As Hamish says, there are extensive training programmes, and owners also benefit from a fullysupported IT and POS system and a brand that goes everywhere including television, print and online advertising. ‘I’ve been in the business for 14 years and many owners have been around even longer than me,’ Hamish smiles. ‘That’s the measure of the model – so if you’re looking for a good opportunity, it’s worth finding out about Stihl Shop.’

advertiser info Stihl Shop www.stihlshop.co.nz/own-a-store Contact National Support Team P 0-9-262 4000 support@stihlshop.co.nz

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

65 21/03/19 10:28 AM


HELPING NEW ZEALAND BUSINESSES GET ONE STEP AHEAD. Jason is one of the many New Zealand franchise owners we’ve helped to grow and achieve their goals. However you choose to measure progress, talk to us and find out how we can help your franchise get one step ahead. Rohann Dobbin

021 942 178

Shaun Neville

027 622 3336

James Phillips

027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jason Witehira, Ko Ngāpuhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0219


opportunity: home services

CHANGING LIVES

Business Advisor of the Year Ethan Gordon with Rory Le Geyt of Vodafone (right)

Green Acres’ recent awards celebrated people who have changed their lives – and those who helped them do it

G

reen Acres is one of the best-known franchises in New Zealand, and the company prides itself on the way that it helps people to build their own businesses. ‘That’s what makes us stand out,’ says Ethan Gordon. ‘We always ask new franchisees, “What are your goals?”– then we teach people how to achieve them.’ Ethan was named Business Advisor of the Year in Green Acres’ second annual awards earlier this month. He has been immersed in franchising since joining McDonald’s at 15, and has also owned his own small businesses. These days, he looks after over 60 franchisees from the Bay of Plenty to Whangarei. ‘It’s a big area, but I had a one-on-one business review with 97 percent of my franchisees this year with goals set, and business plans actioned. I have a fantastic role and the best part is that I work with a company which can really make a difference to people’s lives.’

financial stability Ethan takes huge pleasure in the success of the franchisees he supports, including Deepika and Amit Sharma, who are Green Acres 2019 Franchisees of the Year. ‘They have done a great job in a business they took over five years ago. They have not only doubled their turnover in that time; such is their efficiency that they probably have the highest average hourly rate of any commercial cleaning business in the country!’ Deepika worked in the health care sector but started cleaning with a friend who was a Green Acres franchisee. ‘When they moved to Australia, I bought the business,’ she explains. ‘My husband was working on a farm, but joined me in the business for increasing amounts of time, and now we have as much work as we can handle – much of it through customer referrals. Buying into Green Acres has brought us financial stability and enabled us to buy our first home too.’

fulfilling ambitions When we rang Jason Riley and his wife Teresa the day after the Green Acres awards to interview the new Master Managers of the Year, they were sounding a little dazed. ‘It’s a wonderful award after rather a busy few days,’ Jason said. ‘Teresa is next door feeding our week-old baby!’ Jason was in the construction industry in the Waikato before the couple moved to Christchurch seven years ago and bought a Green Acres lawnmowing franchise. ‘The master franchise came up for sale about two years later and we haven’t looked back. When we first joined Green Acres the main attraction was the flexibility of lifestyle it offered, but it has been very rewarding in so many other aspects, too. The judges said we won because, like Ethan, we have an unrelenting desire to empower our franchisees, helping them to fulfil their ambitions and delivering on their financial targets. At the moment, though, it’s all a bit of a blur,’ laughs the new father.

develop something worthwhile Nelson-based James Simcock, who won the Rookie of the Year award, used to be a double-glazing salesman. ‘I increased sales by 25 percent each year but somehow that was never reflected in my pay-packet,’ he recalls. ‘I began to think maybe the rewards of my labour should be in direct proportion to the effort I put in. ‘I was also looking to determine my own future, reduce stress and get the work/life balance right. I had a friend in Green Acres and seeing him doing so well increased my confidence in the franchise. The things that really appealed to me were the branding and the status of the company franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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in the market place. They offer a guaranteed weekly income, and great systems and technology, so I knew I’d hit the ground running. I’ve not regretted it,’ he laughs. ‘Customer focus is one of the keys to a successful business – you want to listen hard and give people what they want. As well as mowing lawns, I enjoy a great deal of variety in the form of pruning, planting and property maintenance. I do believe in giving value for money, and I like to impress people with a job well done. ‘My ultimate goal is to develop the business so I can have contractors or employees. With Green Acres, you can achieve something worthwhile in a very short time.’

Franchisees of the Year Amit & Deepika Sharma with Green Acres chairman Greg Barclay

Master Manager of the Year Jason Riley with Jacqui Young & Dawn Allen of Rothbury Insurance

investment levels to suit

Is owning a Green Acres business right for you? ‘If, like our award winners, you can turn other people’s chores into money-making opportunities, you could be the perfect Green Acres business Green Acres Board Member Craig Wilson owner,’ says Jason Hill, with Rookie of the Year James Simcock the company’s General Manager. ‘Whether you want to start a small family business that provides for the future, or take a step towards building your own empire, we offer investment levels to suit with opportunities throughout New Zealand. ‘Investing in a Green Acres franchise will give you all the benefits of being associated with a trusted New Zealand brand while having the autonomy of being your own boss. Our proven systems and the support from people like Ethan means it’s a lower-risk option than starting a new business from scratch, so visit our website or contact us to find out more.’

advertiser info Green Acres www.greenacres.co.nz/franchise Contact Mitchell Cooper P 0800 803 200 mitchell@greenacres.co.nz

67 21/03/19 10:21 AM


franchise management

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Owned and sold a successful business Entrepreneurial Senior business management Banking/mortgage/insurance/business broking

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Your experience together with our systems and processes will deliver exceptional results to the right candidate. Let’s Talk! The exiting opportunity is ready to go now! Investment is under $100,000. For more information check out our franchisee information website: www.tworldfranchise.co.nz or contact David at david@tworldbusinessadvisors.co.nz

Every franchisee needs to make sales. Your biggest asset is your time – don’t waste it, says Lloyd Hill

L

loyd Hill is a New Zealand sales professional with over 40 years’ experience. He’s also the author of a new book called Sales Talk, which aims to provide newcomers with a straightforward guide to the sales process and is now being used as recommended reading for a marketing paper at at the University of Otago. In this edited extract, he explains how to use your sales time effectively. Sales professionals really value their time. They totally understand that it is their greatest asset. They know it is the one thing they can ‘manage’. They understand there is potential reward for every well-spent moment. Equally, they know that every misspent moment represents a loss in earnings. Every day millions of salespeople make sales calls, just for the sake of making a sales call. There is no purpose, no direction and no objective to the call. In other words, it’s a waste of time. Every sales call needs a purpose. After each one, you need to do a quick review. Did you achieve the purpose of the sales call? It doesn’t need to be War and Peace. Sometimes a quick rethink is all that is necessary; other times you’ll need to get it all down on the CRM (Customer Relationship Management) system or whatever you’re using. And be honest with yourself! I liked to use the golfing term ‘par’, to help me think: Plan/Action/Review. • • • • •

Was the plan of the call appropriate? How well did I action the plan? In the review, what could I have done better? What should I make sure that I bring to the table at the next call? What changes do I need to make so the next call will be more effective?

Last point: even when you can’t achieve the primary purpose of your sales call, just remember that every customer contact provides an opportunity to learn something new about the customer, the competition, developments in the area, etc. Always make every effort to exit a sales call with some benefit from the time you’ve invested.

plan your territory I realise that in this age of conference calls, smartphones, etc, there are umpteen IT aids which weren’t available when I first started selling. Nevertheless, that doesn’t alter the fact that, every day, salespeople are still charging here, there and everywhere, wasting selling time. A big part of the training when I was at BP was all about territory planning. In simple terms, it said, ‘driving time is not selling time’. Each territory had a specific number of customers and competitor accounts that needed to be called on – on a regular basis – so you needed to make sure you weren’t darting from one side of the territory to the other. Sounds obvious, but it’s a fact that salespeople lose hundreds of selling/earning hours every year simply because they don’t operate some form of schedule for customer calls. I got angry whenever I lost precious selling time, especially when it could have been avoided with better planning and better time management. So, how do you make a territory plan? Step 1 Start with a central point, eg. your home, your business. Using this central point, draw a circle, square, rectangle – or whatever shape gives the minimum amount of driving time – to ‘design’ your territory.

68 EDIT Sales 68.indd 1

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:53 PM


a practical guide to increasing sales Even today, some salespeople still feel they have to go to the office as if they need to clock in. And there are still managers and owners who need to ‘see’ their salespeople – to know they are actually working – yes, even in this age of the virtual office. How crazy is that when driving time to and from the office could take an hour or more? Step 2

Today, all this sort of stuff will be on a laptop or tablet and there will be apps and programs to help you manage it – perhaps within your franchise management software. The point of Step 3 is that you need to do it, in whatever form works best for you. Use today’s technology to your advantage, to refine proven processes for putting a territory plan in place and use it to make your sales target.

Locate customers within this geographic shape.

rank your prospects

Normally there won’t be an even spread of customers in the north, east, south and west quadrants of the territory. Let’s say 50 percent are in the north, 10 percent in the east, 25 percent in the south and 15 percent in the west — so you allocate your time accordingly, with the proviso that you build some ‘weighting’ (as per below) into the equation.

The lessons learned with BP work especially well in the FMCG (Fast Moving Consumer Goods) area; however, the principles apply equally well with high-value products or services which often have a long selling cycle. List existing customers and potential new customers and give them a ‘time value’, based on their sales potential: ie. your earnings.

Step 3 ‘Weight’ your customers and ‘target’ competitor accounts. Again, thanks to BP, one of the best tips I ever got about territory management came from a former army officer on secondment from BP HQ in London. He developed a matrix to list all his customers in each of the quadrants. Then he attached a ‘value’ to each customer, based on the amount of money the customer spent each month. This determined the call frequency in his call cycle. With this simple, fold-out matrix and four columns for each month, he had a ready reckoner to check that he had called on his customers as per their ‘weighting’. I adopted his method and added a call ‘allocation’ for targeted competitor accounts.

You can further refine time allocation per customer by classifying them under the following categories: Category A These are major, loyal, long-term customers representing opportunities for increasing sales, possibly through: i) Business expansion within the organisation ii) Displacing a competitor supplier whose level of service or company’s technology has lagged behind yours iii) External factors that create extra demand for the customer’s products/services.

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franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Sales 68.indd 2

Have you been thinking of a career change or owning your own business? Do you dream of working for yourself based from your own home? Are you tired of making money for your boss instead of yourself? We are offering to the right candidates the opportunity to invest in a turnkey franchise business designed to focus on the huge demand for home building Inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are setting a new standard of excellence and service in the home inspection / building inspection industry. Become part of an international franchise network of around 200 inspectors. Build your future with a franchise from A Buyer's Choice Home Inspections!

Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021 945 140

69 21/03/19 3:53 PM


franchise management

The ultimate objective with Category A customers is to achieve a preferred supplier status, from which a true business ‘partnership’ can develop. Depending on the type of products/services your company offers, a contacting/calling cycle could range from once a week to once a month, with regular meetings with all the key decision-makers or influencers, or by simply meeting with your primary contact on a regular basis. Category B These are similar to Category A but without the same potential to build sales and offering less likelihood of reaching preferred supplier status. Category B customers are those who challenge the professional salesperson to better understand their business. Ask yourself: • What is their decision-making process? • What can you offer that creates a point of difference versus other suppliers? • What could you do to elevate a Category B to a Category A? Sure, there are companies out there that will always think it is a good idea to have more than one supplier ‘just to keep everyone honest’. What they forget is that it is more time-consuming and ultimately costlier to deal with multiple suppliers. Also, there is never the same buyer-supplier synergy that exists with preferred supplier agreements. The professional salesperson will work at communicating the cost of continuing to deal with multiple suppliers and the benefits of preferred supplier agreements. Clearly there are risks associated with this, and in a worst-case scenario it can work against you — as in, the customer might take your advice and sign a preferred supplier agreement with your major competitor. So beware! If you pursue the single supplier/preferred supplier route, make absolutely sure that you can demonstrate a quantifiable benefit for the customer. In summary, moving Category B customers up to Category A can be one of the most satisfying — and financially rewarding — things that can happen in the life of a professional salesperson.

Category C These customers are lower value/lower volume customers than A and B customers, and they present fewer opportunities to grow sales. But be careful – you ignore them at your peril. They may not represent great scope for growing sales, but if you lose their business, you’re going to have to work extra hard to replace their annual spend. Remember, it generally takes twice the time and effort to ‘replace a customer’ than it does to ‘keep a customer’. You still need to ‘love’ your Category Cs – you just need to allocate your time according to their business potential. Always keep your eye out for a change in dynamics: for example, where a Category C customer merges with a Category A or B – particularly where a major competitor is a significant supplier to your Category C customer. This could be a real threat to your A/B business, and you need to do everything you can to minimise this risk by making sure all your contacts throughout the Cat A/Cat B customers are as they should be. Category D Customers in this category have a lower demand for your products or services, and/or most of their product/service requirements are provided by a competitor which has a strong preferred supplier understanding. Remember that real growth requires a healthy mix of new customers along with your existing ones. The trick is being able to manage your time and do a good job of looking after your existing customers and developing new ones.

making it work for you After doing a thorough job of ‘weighting’ your customers, you’re ready to work on your call schedule. The frequency of the call cycle and the form of the customer contact will depend on the products/services you are selling. But whatever you do, remember that your primary focus is to maximise your biggest asset – your time. There are only so many hours in the day, only so many contacts possible, so make sure you get the best return on your time and effort.

Commercial Kitchen Hero As a Cookright Product Supply & Commercial Kitchen Cleaning Franchisee your clients will love the cleaning service you offer so much you’ll be their ‘kitchen hero’ in no time at all. A Cookright franchise is an easy-to-run, low overhead business with cleaning equipment and procedures that make you the ‘kitchen hero’ for hygiene, safety and fire compliance requirements in your customers’ busy kitchens. While the cornerstone of a Cookright Franchise is the cleaning of deep fryers, filtering oils, disposing of used cooking oils and the sale of a great range of cooking oil products, the real benefit to your clients is releasing them from those hot, messy and potentially dangerous jobs (when carried out by non-professionals) so they are free to concentrate on growing their businesses.

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available:

As a professional cleaner, with access to equipment and tried and true systems, the job is a lot ‘cleaner’ than you may think so that’s just one reason to find out more. As a franchisee you will have access to the tried and true Cookright business model that, combined with your business acumen and energy, will see your business grow and create new & prosperous opportunities along the way.

VATMAN

The Kitchen Hero

Find out more about a Cookright Product Supply & Commercial Kitchen Cleaning Franchise near you.

It’s worth a phone call - 0800 804 104 www.cookright.co.nz .

70 EDIT Sales 68.indd 3

• WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

Franchise New Zealand

Autumn 2019

Year 28 Issue 01

21/03/19 3:53 PM


Once you’ve listed and categorised all your customers and determined your call cycle, you simply build up your planner. Just remember that a planner is only the outcome of Steps 1, 2 and 3. Next is the most important part — making the planner work for you. If it does nothing else, it should provide a simple check that makes sure you don’t miss ‘the call that let the competition in.’ As already mentioned, pretty much everyone will be operating a planner via IT and yes, there are some wonderful CRM systems out there. But the bottom line is: You’ve got to do the work to make them work for you. To make sure that your CRM system works for you, you need to be really disciplined about entering factual, meaningful reports after each sales call. Use your CRM to flag important dates: eg. customers’ buying cycles or equipment replacement schedules. This is the sort of detail that some franchises – for example, the test & tag-type businesses – are built on, and it’s the source of their recurring income. It doesn’t matter how you set up your call planner (although if your franchisor recommends a system, do use it – it will make it easier for them to collate data and help support and improve your business). Just make sure you do it!

two other points regarding CRMs: First, like everything to do with information management systems, ‘rubbish in — rubbish out’. The franchisor needs to take more interest in ensuring the franchisees and any sales people are using the CRM and that it is providing them with the information and scheduling required. The value and effectiveness of any CRM system needs to be constantly monitored, and the system provider needs to be a ‘business partner’. If you think the CRM can do a better job for you, take it up with your service provider or franchisor. Note: franchisees may be better placed than franchise managers to make a judgement on whether the CRM system is up-to-scratch, depending on whether they are using it properly. If they are not, do they need extra training, or is the system too slow or difficult to use? Remember that an inferior CRM will place you at a disadvantage versus a competitor, and this will cost both franchisor and franchisees money. If you’re sure the CRM is not up to standard, make a good business case for changing it. Second, I recently read about another slant on CRMs in the New Zealand Herald which suggested that, instead of thinking of a Customer Relationship Management (CRM) system, we should be thinking Customer-Managed Relationship (CMR) systems. The inference is that CRMs are driven from a supplier focus, whereas CMRs are driven from a customer focus. Whichever way you cut it, CRMs or CMRs are fantastic aids which professional salespeople use to their advantage.

finally … What’s the most important day in the week? I remember asking this question during a sales seminar but, as expected, there wasn’t a rush of answers. The answer, of course, is that while it can be any day of the week and any time on any day of the week, it is the time when you write your action plan for the week. At the very minimum, the weekly action plan needs to include: • The primary goals for the week; • A preview of scheduled calls; • The key objective for each call. We’ve all gone into the next week without a plan and guess what? We’ve done diddly-squat. We’ve been half (or less) as productive as when we’ve about the book worked to a weekly plan with clearly Lloyd Hill’s book Sales Talk is available from bookshops established tasks for $25.00 or can be ordered and objectives. direct from the author – email Remember your lloyd.hill@xtra.co.nz. Mention biggest asset – your Franchise New Zealand and get a special rate of $20 inc. gst time. Don’t waste a for delivery anywhere in New moment. Sell more Zealand. Bulk orders are also and earn more! available for franchisees. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Sales 68.indd 4

Opportunities to join an emerging market with National Drones are strictly limited, with territories having been scientifically designed around 'units of demand' “The unmanned aerial vehicle (drone) market is expected to be cumulatively worth US$91 billion over the next decade. Although military spending dominates the industry, the industrial and consumer markets are quickly adopting drones and have decades of growth ahead.” 'Drones: A Rising Market' co-authored by Sean Peasgood (President & CEO) and Marcel Valentin (Vice President) of Sophic Capital.

• No previous experience necessary – we train you in every aspect of the business and provide ongoing professional development • Comprehensive flight operations training, resulting in CAA issued certification. Gain new formally recognised qualifications! • Operate under National Drones’ Unmanned Aerial Vehicle Operator Certificate (UOC), saving you significant time, effort and money • The ability to leverage our multiple accreditations including ISO9001, OHSAS18001 and ISO14000 • Access to National Drones' business systems, processes and procedures • Access to National Drones' software platform SMART DATA • Comparatively low ongoing costs with a minimum of fees and payments • Ongoing support from the National Drones' Corporate & Support Office and your designated Field Support Consultant, equally committed to your success

For further information contact National Drones today Hello@nationaldrones.co.nz www.nationaldrones.co.nz 71 21/03/19 3:53 PM


an opportunity to

e c n e r e f if d a e k a m in your local

community Now is a great time to invest in a sKids franchise. New Zealand’s Out of School Care (OSCAR) industry is thriving and families need quality OSCAR programmes. We consider it a great privilege to support our families, schools and communities.

We are looking for local partners like you who have: • A passion for working with children! • Strong leadership • Superb organisational skills • Great communication skills

Does this sound like you and are you interested to know more? Please contact Chris Bartels on 021 974 221 or chris@skids.co.nz www.skids.co.nz

2832 skids A4 Recruitment Advert v1.indd 1

4/03/19 2:12 PM


opportunity: home services

GOING THE

extra mile

The Housekeeper is a new franchise making life easier for busy people

I

magine arriving home from a long day at work to a tidy house, freshlyironed shirts, dinner prepared and the relaxed feel of a hotel room right down to the precise placement of cushions on the sofa. That’s the promise from The Housekeeper, a home services franchise that delivers much more than just cleaning. Franchisor Rachael Quin explains, ‘We tailor our services to every client’s individual needs, working with them to run their home the way they like. We become an essential part in the operation of the household, not only doing jobs like cleaning out the fridge and folding laundry, but also looking beyond the checklist and taking the initiative – if I see a light bulb needs changing, I’ll either do it myself or leave a note.’ Rachael founded The Housekeeper four years ago. ‘I got to breaking point in my job in a contact centre,’ she explains. ‘I was working 50 hours a week and they refused my request to work 40. In the evenings, I would do housework – it became my relaxation.’ Feeling no support from her boss, she stopped to ask herself, ‘If I could choose to do something all day, what would it be?’ The Housekeeper was the answer. ‘I just really love running a home, getting things organised!’ she laughs. ‘It’s hard work, but I’ve never done things half-heartedly and it’s so rewarding.’

Rachael Quin (centre) with some of the team at The Housekeeper

low investment, rewarding business Rachael is looking for franchisees all around Auckland as well as further afield, with the investment starting from as little as $15,000. ‘We’re constantly getting enquiries from potential clients, so there is a clear need and business waiting for our first franchisees. ‘I’m looking for people who share my passion for helping others, and understand that what we offer is a service-based product which relies on building strong client relationships,’ Rachael says. ‘You’re not just a faceless person coming into their home and tidying; you genuinely have advertiser info to care about people and their needs. ‘If that’s you, and you’re a bit of a stickler for detail, like me, I’d love to hear from you. The Housekeeper is a proven winner that can get you into a very rewarding business of your own.’

The Housekeeper www.thehousekeeper.co.nz Contact Rachael Quin M 027 253 3882 rachael@thehousekeeper.co.nz

taking the pressure off The Housekeeper has become so popular that Rachael is now looking for franchisees throughout Auckland and other centres. ‘As people increasingly spend more hours at work, there is more demand for services that allow them to allocate their limited time to the things they really want to do,’ Rachael says. ‘Think of the number of meal kit companies that are out there and thriving. Well, we do the same for all the little things at home.’ The client relationship starts with establishing what they need (from cleaning to laundry, food prep, grocery shopping, etc), and builds as their housekeeper gets to know them and sees what other services they might appreciate. ‘The first question I ask is: Have you ever stayed in a hotel? What did you like about it? That’s the end goal; to give them that feeling at home.’

solid, sustainable business Having left a steady salary behind, Rachael learned to use social media marketing to spread her new brand. Three years later, despite employing a team of staff, she was so busy she was having to turn away potential clients. Having looked into her options, Rachael dedicated the next 12 months to establishing the systems and support to build a franchise with the help of expert advisors. ‘Philip Morrison from the award-winning Franchise Accountants team was a huge help in understanding the requirements and building a solid foundation which would enable franchisees to build sustainable businesses of their own,’ she says. ‘It was a lot of work turning what I had in my head into functional operating procedures, but it’s vital if you’re going to run an efficient and, above all, profitable business. As a result, we’ve come up with a fairly simple business model with all the tools you need to succeed.’ As well as brand marketing, The Housekeeper handles invoicing and collection so that franchisees can focus on the service they provide and building relationships to grow their own business. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The Housekeeper 73.indd 1

The Housekeeper is proud to offer a new franchise opportunity. We are a bespoke housekeeping business offering cooking, meal prep, cleaning, laundry and the promise of more time to our clients. We do not offer any commercial cleaning. If you want to work for yourself but not by yourself, maintain a healthy work life balance - working Monday to Friday, standard business hours and deciding if and when you take holidays over Christmas – then let’s talk. We have built a simple yet effective business model and systems. Please call or email Rachael for a more in-depth discussion. rachael@thehousekeeper.co.nz P : 027 2533882 www.thehousekeeper.co.nz

73 21/03/19 10:27 AM


opportunity: food & beverage

TAKE A BITE

Epiphany Café is coming to a town near you. Could you be the local franchisee?

I

t’s been a busy couple of years for Epiphany Café. The franchise has opened 10 North Island stores since 2016, and was named Emerging Franchise of the Year at the Westpac New Zealand Franchise Awards last November. Now two new master franchisees have been appointed to open kitchens and drive expansion in Christchurch and Wellington. That means Epiphany’s tantalising treats will be available south of Rotorua for the first time – and there will be more opportunities for new franchisees. Since the first outlet opened its doors, Epiphany has gained a reputation for quality, consistency and, above all, the signature pillow-soft dough that gives a unique appeal to everything from donuts to old favourites like eggs benedict. How has it achieved so much, so fast? ‘We started small, with a focus on doing one thing really well – donuts,’ says Jeths Lacson, the franchise’s co-founder. ‘By rotating both classic and more adventurous toppings, old and new donut fans alike were drawn to our kiosks. We also offered a range of quality beverages including coffee, iced teas, smoothies and frappés. Our latest creation is the Franut, which combines donut and drink in one indulgent package, and we have also opened larger ‘light cooking’ cafés which have instore chefs to meet the demand for breakfasts and lunches over different day parts. ‘We have a growing brand, an award-winning system and a highly-successful business model, and we’re looking for franchisees all around New Zealand to create their own success stories.’

central kitchens reduce cost, labour Epiphany Café’s business model works on a system of master and local franchisees. The master franchisees operate a central kitchen where most of the products, including the donuts, are baked and sent out to each local franchisee’s store fresh each day. This allows local franchisees to focus on customer service and the presentation of Epiphany’s premium products in their kiosk or café. Growing demand means Epiphany Café has already outgrown its original central kitchen and new Operations Manager Jorge Garbin is very happy to have opened a new, larger Hamilton factory in February. ‘With the existing equipment, we can produce 5,400 donuts a day – the new factory doubles that so more outlets can be supplied,’ Jorge explains. ‘We’re also roasting and supplying our own blend, Gorgeous Coffee.’ With decades of experience in factories and food manufacturing, he understands how

Some of the people behind Epiphany Café’s famous donuts. May Sitchon (far right), Senior Production Manager of the central kitchen, has been there from the very start franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Epiphany Cafe 75.indd 1

vital a strong supply chain is to building a business and is keen to support Epiphany Café’s franchisees in their endeavours. ‘I met the Epiphany team at a time I was looking for a chance to grow within a business,’ Jorge says. ‘I saw the opportunity and asked myself, what value can I add? The team was great, they really listened to my experience and ideas, and after a couple of visits to see the existing facility it was an easy decision to make. It’s about benefitting the bottom line. We’re establishing systems and processes within the factory that are sustainable, allow room for growth and make the best use of our people.’

building the brand before franchisees open The new facility will also enable people around the country to fall in love with donuts before their local Epiphany Café is even open, as Jeths explains. ‘We’ve recently been approved as a wholesaler, which means we’re compliant to Ministry for Primary Industries standards as a food and coffee manufacturer so we can get our product into stores and build a reputation.’ It’s an approach that was tested by Rotorua franchisee Kristine Espiritu, who sold a small range of Epiphany’s signature donuts at the local market for six months while her café was waiting to open. ‘By introducing the product to the community early, we established confidence from our customers,’ says Kristine. ‘It meant that when we opened, people knew our name already and many of them came looking for us.’ Jeths intends that, through the wholesale market, other franchisees will have a similar experience with both donuts and Gorgeous Coffee.

two models, lots of locations ‘We’re excited to have recruited master franchisees for Christchurch and Wellington,’ Jeths says. ‘Now, we’re looking for franchisees in these and other areas to open their own Epiphany Café so we can replicate the success we’ve found in Auckland and Hamilton. Investment levels start from $200,000, including fit-out, start-up costs and full training, with opportunities varying according to the size and style of outlet. Our kiosks are always popular, and if you’re looking for something bigger then the light cooking model provides higher returns. ‘It’s an exciting time, and we would love for you to join us. ‘In this business, an ideal franchisee isn’t necessarily the one with the most experience. We’re looking for openminded, passionate people with an entrepreneurial spirit who are driven advertiser info and willing to be a part of the process. We have experienced support staff Epiphany Cafe and franchisees to help you get off www.epiphanycafe.co.nz the ground wherever you are, and new Contact kitchens on the way, too. Jeths Lacson ‘If you’re ready to take a bite, give me a call.’

M 021 337 329 admin@epiphanycafe.co.nz

75 21/03/19 10:19 AM


Westpac Directo Over 275 different franchises

what’s available?

what do they do?

what does it cost?

how many are there?

who do I contact?

0800 Sunshade 9Round

27

AA Auto Centre

FANZ

description

number in NZ, globally

industry

investment from

company

page number

A-B franchise and business opportunities get more information

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

P 0-6-876 9675

Health & Fitness

$188,500

9Round delivers total body results in a quick and convenient kickboxing and functional fitness workout. With no class times and a trainer present every step of the way, it’s among the fastest growing fitness franchises. Don’t miss out on the next big thing in fitness.

10 700+

Bryce Cope M 021 02543 895 E bcope@liftbrands.com W 9roundfitness.co.nz/franchise/

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

34 34

P 0-9-966 8704

Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

13 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

A Buyer’s Choice Home Inspections

69

Home & Building

$32,500$65,000

Accessman

13

Home & Building

$1,000,000 New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

6 6

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

AluRestore

Home & Building

$49,500

Offers customers the opportunity to restore their joinery. Huge potential for new franchisees.

1 1

P 0508 737 867

Food & Beverage

$300,000

Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

65 65

Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz

Health & Fitness

$280,000

Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16.

35 1300+

P 0-7-974 4589

Business & Commercial

$69,000

Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 54

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a 27 growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven 700+ business formula which provides comprehensive training and on-going support.

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Leisure & Education

$22,000 $30,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.

5 275

P 0800 167 710

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

Bin Inn Retail Group Co-operative

Retail

$110,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

P 0-7-575 6939

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

45 200

Breakers Restaurant

Food & Beverage

$100,000$450,000

Life is all about opportunities. Breakers surfing-themed family restaurants have grown over the last 10 20 years to become one of the most renowned, successful and innovative hospitality operations 10 and have developed into an iconic leisure and lifestyle consumer brand network.

Stefan Burt P 0-6-834 0537 M 022 639 2336 E stefan@breakers.kiwi W breakers.kiwi

Brucies Lawnmowing & Garden Care

Home Services

$49,000

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong 12 presence in Auckland and are looking to establish master franchises throughout New Zealand. We 12 can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

6 6

P 0-9-390 8979

Building Wash Services

Business & Commercial

$330,000

BWS is the market leader in the exterior washing of commercial buildings. Outstanding opportunities for, motivated self-starters with an eye for details, a good understanding of safety and sales ability. Being trade qualified or experienced in commercial property of benefit. Full induction and training programme.

New New

Simon Green P 0800 470 075 M 021 523 301 E simon@bws.co.nz W bws.co.nz

Food & Beverage

$300,000+

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

55 83

Jason Lowery P 0-9-376 7623 M 021 362 553 E info@burgerfuel.co.nz W burgerfuel.com/nz/franchise

Anchor Franchise

28

Anytime Fitness Appliance Tagging Services

59

Baby On The Move Bakers Delight

BurgerFuel

76 EDIT DIR 2801.indd 1

19

40

P 0-9-422 2285

P 0-9-9477 0012

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2019 Year 28 Issue 01

21/03/19 11:47 AM


ctory of Franchising 76 franchise and business opportunities

85 specialist advisors

88 consultants and others

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities B-C get more information

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

2 2

Kirsten Hawke P 0800 283 399 E office@businessbuddy.co.nz W businessbuddy.co.nz

Caci

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

50 50

Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

5 5

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire team working behind the scenes to make every function successful.

8 8

Suzanne Young P 0-9-815 0187 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz

Carl’s Jr.

Food & Beverage

$1,000,000 We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

M 021 276 9769

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises.

36 1650

P 0-3-446 8600

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$51-$4500

A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’

12 12

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial

$25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Cleantastic Commercial Cleaning

Business & Commercial

$13,800

An established, award-winning franchise with over 300 franchisees operating around the country. 280 1000 This mobile cleaning service franchise offers high quality cleaning at cost effective prices. Franchisees utilise the brand, marketing systems, support and technical expertise. Comprehensive training, equipment, uniform, business cards and manuals provided.

Kevin Richardson P 0800 800 055 E kevinrichardson@cleantastic.co.nz W cleantastic.com

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s 8 not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Food & Beverage

$350,000$450,000

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years experience, we offer support and training that’s second to none.

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

19 19

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Carpet Court

Coffee Culture

51

64

Columbus Coffee

58

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Peter Webster P 0-9-520 1044 M 021 883 852 E peter@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

26

Home & Building

$120,000$150,000

Wanted - Business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

7 7

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Search the Westpac Directory of Franchising at www.franchise.co.nz

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FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-F franchise and business opportunities get more information

Complete First Aid Supplies

Business & Commercial

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

2 2

P 0-9-827 7726

Computer Troubleshooters

Computer

$27,500

We are looking for entrepreneurs to join our well established franchise network.

15 300+

P 0800 728 768

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

43 43

P 0-3-349 6161

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Home & Building

$30,000

Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

7 7

P 0-7-854 1518

396 396

Jeff Coyle P 0-9-632 0602 E info@jointhefleet.co.nz W corporatecabs.co.nz

Cookie Time Cookright Kitchen Services

70

Cooltime Corporate Cabs

37

Business & Commercial

$20,000

Corporate Cabs is NZ’s most professionally driven cab service. Founded 20+ years ago, we continue to set the benchmark for premium service. The strength of our brand is in the professionalism and dedication of our owner-drivers. We invite you to join our fleet.

CrestClean

2

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean 625 prepares GST returns, accounts and tax returns. Full training programme provides career pathway. 625 Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

10

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, you may like to consider a Crest PropertyCare franchise. We provide caretaking services to schools and building owners, looking after their grounds and doing simple property maintenance duties. Franchises are available throughout NZ.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 3 retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Deck & Fence Pro

Home Services

$49,950

Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Domino’s

14, 15

Food & Beverage

$450,000

Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

110 2200+

P 0508 437 262 E franchise.recruitment@dominos.co.nz W dominosfranchise.co.nz

Dream Doors

62

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$30,000$35,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

67 97

Paula Lee-Smyth P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Eco Insulation

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz

Home & Commercial

$30,000

A product sales-based business selling automatic insect control, odour control and fragrancing 18 systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or 30 individuals with sales or business experience. A franchise opportunity with room for independent thinking.

Craig Cameron M 0275 656 418 E craig.cameron@ecomist.co.nz W ecomist.co.nz

Retail

$25,000

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for 9 transport and recreation. Electrify.nz has the rights to top international e-bike brands and is looking 9 for people with passion and ambition to partner with us in key locations around New Zealand.

James Munro M 021 644 405 E james@electrify.nz W electrify.nz

Ecomist

62

Electrify.nz

Embroidme

86

Business & Commercial

$95,000

Embroidme is New Zealand’s largest uniform and promotional products business. Embroidme focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

14 350

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Epiphany Café

74, 75

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Essential Beauty

Health & Beauty

$197,000$350,000

Seeking franchisees to join the Essential Beauty team throughout NZ.

New 70

P 0061 8 8359 6622

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 28 years with well-designed systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 27 36 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries.

26 700+

P 0-4-566 6615

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463

Business & Commercial

$20,000

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision.

10 245+

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/

Fifo Capital

Financial Services

$39,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-9-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

14 14

P 0-7-850 5556

Flip Out New Zealand

Leisure & Education

$500,000

Flip Out is one of the world’s largest and most successful trampoline arenas. Business is thriving in New Zealand and we are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business.

8 30

Kyle Dickinson M 021 671 314 E franchise@flipout.co.nz W flipout.co.nz

Flo2Cash

Financial Services

$90,000

Unique opportunity for outstanding salespeople to become a part of the technology revolution.

New New

P 0800 356 222

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

13 13

Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz

Retail

$200,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.

20 20

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fastway Couriers

fit20

43

11

Footloose Shoes Freedom Companion Driving Services

78 EDIT DIR 2801.indd 3

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Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2019 Year 28 Issue 01

21/03/19 11:47 AM


Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, onions and condiments. Excellent return on investment.

20 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$200,000$350,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

15 15

P 0-6-355 3480

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$40,000$80,000

Green Homes New Zealand design and build sustainable, high performing and energy efficient homes for Kiwis. We are increasing our footprint and have franchise opportunities available to highly driven LBP builders who have a desire stand out amongst the rest with a strong point of difference.

6 50

NZ General Manager M 027 255 0000 E brent@greenhomesnz.co.nz W greenhomesnz.co.nz

Grime Off Now

Home Services

$59,950

Grime Off now provide residential and commercial washing and insect control.

2 2

M 027 278 8813

GroutPro

Home & Building

$49,950

GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors 42 75 in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

15 15

P 0-9-378 4158

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand.

3 3

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Health Smart Heat Pumps

Home Services

$13,000

Specialist heat pump cleaning and sanitising system.

2 2

P 0-3-377 5441

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

73 73

M 027 364 2431

helloworld

Retail

$100,000

Seeking business-savvy people with customer service excellence and a passion for travel.

67 1600+

P 0-9-307 1888

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

35 35

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

12 12

InXpress

Business & Commercial

$29,500

Global courier and freight sales consulting franchise.

3 200+

Green Acres Franchise Group

67

description

FANZ

Fritz’s Wieners

company

number in NZ, globally

industry

investment from

page number

franchise and business opportunities F-J get more information

Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz

Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz P 0800 486 434 P 0-3-322 5634

Jamaica Blue

50

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network 10 behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting 174 opportunities nationwide with a brand you will be proud to call your own.

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

45

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing 360 full operational sales administration support for franchisees. There has only been one name to turn 13K+ to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jellybeans Music

Leisure & Education

$25,000

A fantastic opportunity for those passionate about music education and who want a work/life balance.

New 30+

P 0800 754 372

Jesters Pies

Food & Beverage

$220,000

Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

18 50+

Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Building Inspections

Home & Building

$65,000$75,000

Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

New 100+

Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz

Jim’s Carpet Cleaning

Home Services

$49,000

Full turnkey business opportunity. Full training and start-up kit included. Join a well-known and trusted brand. Pay for work guarantee also included for peace of mind of income.

1 88

Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W jimscleaning.co.nz

Jim’s Cleaning

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we 21 provide you with all the equipment, training and ongoing support you need to ensure your success. 400 Specialised cleaning businesses for sale across all areas of New Zealand.

Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price. Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Angela Anderson P 0800 454 654 M 0274 490 448 E angela.anderson@jimsdogwash.co.nz W jimsdogwash.co.nz

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

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Jim’s Test & Tag / Jim’s Fire Safety

30

description

FANZ

industry

number in NZ, globally

company

investment from

page number

J-M franchise and business opportunities get more information

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Home Services

$40,000

Becoming your own boss is easier than you might think. We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now.

4 4

Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

48 48

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Just Cuts

Health & Beauty

$100,000$200,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 27 years.

24 205

Luke Manning P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz

Leisure & Education

$750,000

Pre-school quality early childhood education and care. Education and care from 0-6 years of age. Qualified, registered ECE teachers. Affordable child care with purpose built, fully resourced centres.

5 5

Vanessa Henry P 0-9-393 8085 M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Kelly Club

Leisure & Education

$25,000

We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

42 47

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellyclub.co.nz W kellyclub.co.nz

Leisure & Education

$30,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

35 65

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

19 19

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Jim’s Trees & Stump Removal Jumping Beans International

Kelly Sports

54

52

Kitset Assembly

9

Home Services

$60,000

At Kitset Assembly Services, assembly is our business and demand for the service is extremely 16 high. Successful franchisees benefit from strong income, continuous job security, work-life balance 178 and the latest industry training and knowledge.

William Flew P 0508 454 873 M 027 492 6667 E franchise@kas.co.nz W kitsetassemblyservices.co.nz

Kiwi Beverages

60, 61

Food & Beverage

$72,000

Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.

New New

David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain softtoys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

51 163

Cliff Hopkins M 021 410 009 E cliff@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. 19 We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems 19 required. Limited number of areas available now for suitable candidates.

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

Kwikli

Leisure

$25,000

Kwikli is a cleaner, cheaper and innovative solution for mobility in our urban areas. Our electric mopeds save time, money and our environment using zero emission vehicles. Kwikli invites independent operators from around NZ to start and operate their own fleet of Kwikli mopeds.

2 2

Rushabh Trivedy M 021 138 8885 E admin@kwikli.net W kwikli.co.nz

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 60

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Beauty

$390,000

Laser Clinics New Zealand provides non-invasive aesthetic treatments, such as laser hair removal, New 113 cosmetic injections and skin treatments. We are now launching in New Zealand our unique 50/50 award winning franchise partnership. You will earn $100k salary and receive ongoing support and training.

Liz Seeto M 0061 402 171 399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsfranchising.com/nz

Laser Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz

Laser Plumbing

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

48 100+

Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

7 7

M 021 614 360

LawnFix

Home Services

$75,000

LawnFix is lawn specialist service that offers the full lawn package to our customers. From laying lawns, installing irrigation, to on-going weed and fertiliser applications. If you are passionate about lawns, have drive and initiative, then we are keen to hear from you. Buy yourself a business, not just a job.

4 4

Steve Mitchell M 021 191 1214 E info@lawnfix.co.nz W lawnfix.co.nz

LCF Fun Languages NZ

Leisure & Education

$2,000

Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided.

7 5000+

Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz/start-a-franchise-lcf-clubs-nz/

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Food & Beverage

$290,000

Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

6 6

Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com

McDonald’s

Food & Beverage

$900,000

The world’s market leader in the quick service restaurant industry.

165 31000

P 0-9-539 4300

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

P 0-9-442 2004

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jonathan Onyszkiewicz P 0-9-415 0232 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

La Porchetta

Majestic Tea Bar Espresso & Chocolate

Midas

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Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2019 Year 28 Issue 01

21/03/19 11:47 AM


Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

P.O.A

Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Mobile Car Valet

Auto Services

$25,000

Mobile car valet covering all your valet needs.

3 3

M 0274 973 955

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services

$20,000

Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000

Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

Mr Woo Sushi

Food & Beverage

$49,000

New Zealand’s first mobile sushi franchise.

2 2

M 021 781 250

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

Business & Commercial

$100,000

Using National Drones’ smart data platform we deliver an end-to-end data capture processing delivery service. This is a business development relationship role focused on educating and developing new markets for our services.

1 40+

Jeff Craigie M 0061 477 883 151 E hello@nationaldrones.co.nz W nationaldrones.co.nz

Navigation Homes

Home & Building

$100,000 $350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

2 2

M 021 955 834

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$400,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

57 57

Paul Thompson P 0-3-477 2340 M 021 999 866 E paul@nightnday.co.nz W nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

P 0-3-366 0870

Number Nurses

Financial Services

$15,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

3 3

Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A 27 proven after-school tuition provider delivering exceptional results, is looking for education experts 70 to join our expanding franchise network.

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

7 7

P 0800 272 888

Home & Building

$19,000$36,000

Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as asbestos surveys and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters.

8 8

Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

600+

P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz

Home & Building

$75,000

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary.

4 4

Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

P 0-3-343 6080

Home & Building

$50,000

Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, installations and decorating. We are looking for people with experience in managing people, processes and sales.

8 8

Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Retail

$210,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

16 135+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$350,000

New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Palmers Planet

Retail

$1,000,000 Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

4 4

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Paper Plus

Retail

$400,000

120 120

Andy Kean P 0-9-261 0705 E andy.kean@paperplusgroup.co.nz W paperplus.co.nz

Milestone Homes

National Drones

32

71

NZ Floor Sanding Co NZ House Surveys

4

NZ Post Retail Agency NZA Apprenticeships

57

Oil Changers Oncore Services

Pack & Send New Zealand

46, 49

33

description

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $150 million a year and it’s still growing.

42 42

FANZ

Mike Pero Mortgages

company

number in NZ, globally

industry

investment from

page number

franchise and business opportunities M-P get more information P 0800 500 123 Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Sarah Simons P 0-9-522 0800 E nzho@numberworks.com W numberworks.com

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2801.indd 6

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Para Rubber

FANZ

description

number in NZ, globally

industry

investment from

company

page number

P-R franchise and business opportunities get more information

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Paramount Vehicle Grooming

90

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

160 160

Galvin Bartlett P 0-9-376 7850 M 027 579 0270 E gbartlett@paraserve.com W paraserve.com

Paramount Services

90

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W service-is-paramount.com

Pegasus Rental Cars

Leisure & Transport

$20,000$65,000

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

24 24

P 0-9-378 7940

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Ian Robertson P 0-9-525 9563 E ian.robertson@pinkbatts.co.nz W pinkfit.co.nz

Pit Stop

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and 45 repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks 45 and general auto repair.

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

75 534

M 021 355 880

Pizza Hut

Food & Beverage

$550,000$600,000

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

98 1000+

Alan Brooks P 0-9-525 8700 E alan.brooks@rbd.co.nz W pizzahut.co.nz

Platinum Homes

Home & Building

$100,000

Platinum Homes are one of the top 10 national building companies in NZ and are one of the fastest, stable growth companies. Seeking financially stable people with the desire and drive to succeed to complete our licensee network, ideally from a construction or sales background.

17 17

Lloyd Cloughley M 021 535 031 E lloyd.cloughley@platinumhomes.co.nz W platinumhomes.co.nz

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded and exclusive products, providing high quality at affordable prices. Offering great benefits and services to maximise your business opportunity including training programmes, business manuals, in-house marketing and point of sale and reporting systems.

3 3

Ting Hui P 0-9-448 1095 E franchising@plumbin.co.nz W plumbin.co.nz

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

4 4

P 0-7-307 2271

Poolwerx

Retail

$98,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

2 250+

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Business & Commercial

$78,500

Portermark is Australia’s premier beer line cleaning company and is now seeking franchisees for their expansion into New Zealand with a high-return franchise model that offers significant income potential working from just 15-20 hours per week.

New 17

Paul Topham M 021 514 660 E paul@portermark.co.nz W portermark.co.nz

Prep & Paint Pro

Home & Building

$39,950

Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W prepandpaintpro.co.nz

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Printing.com

Business & Commercial

$25,000

At printing.com we don’t just print. We make marketing collateral for our customers to make them successful. We build websites that take our client relationships well above our competitors. We take pride in placing our partners at the forefront of change in our industry.

40 300

Cade Ogle P 0-4-232-7653 E cade.ogle@printing.com W printing.com

Property InDepth

Home & Building

$45,000

Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise launched in March 2016, we now have operations up and running nationwide. There are still opportunities available in many locations throughout New Zealand.

12 12

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$125,000$240,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

80+ 80+

P 0800 661 663

Provista Balustrade Systems

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Pukeko Rental Managers 54

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Stephen Mansfield P 0-9-366 9680 E smansfield@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

2 2

P 0-9-555 1492

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

21 24

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on 10 10 the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

Rapid Lawn

Home & Building

$45,000

Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand.

5 5

P 0508 529 677

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. You’ll start strong with the backing of the world’s most productive real estate brand in more than 100 countries. You’ll have all the tools you need provided, and you’ll be the priority. Contact us today.

25 7000+

P 0-9-309 8478 M 0274 995 467 E corporate@remax.co.nz W why.remax.co.nz/franchise-opportunities/

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

5 5

P 0-9-213 7993

Home & Building

$100,000$150,000

Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh.

29 49

Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz

Rent The Roo Rentals

Home Services

$75,000

Top quality and affordable home appliances to rent with agreement plans.

1 60+

P 0800 137 661

Rentronics Limited

Home Services

$75,000

Rentronics is an experienced franchisor providing a franchise system throughout New Zealand under the Rentronics trade mark. Franchisees rent or rent to own a range of home appliances, furniture and electronics to customers who have made product selections from the Rentronics website.

9 9

Aman Jain M 0061 406 556135 E franchise.enquiry@rentronics.co.nz W rentronics.co.nz

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Portermark

Refresh Renovations

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46, 47

P 0-7-574 1490

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FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities R-S get more information

Rodney Wayne

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

7 50+

Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz

Saddlery Warehouse

Retail

$230,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Safe H2O

Home Services

$250,000

Seeking practical people with some basic mechanical aptitude and exceptional interpersonal skills. 2 2

P 0800 723 342

SafeTSupplies

Business & Commercial

$120,000

Custom-fitted safety supplies retail outlet on wheels.

New New

P 0-9-525 2767

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

2 2

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal A Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services (cleaning, lawn mowing and valet) offers you the opportunity to be your own boss but with the security of being part of this highly successful system. Full training and support. Initial customers provided so you have a group of customers you work with regularly. Award-winning system.

160+ 290+

Mark Gilbert P 0-9-278 4930 E markg@select.biz W select.biz

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes.

7 7

P 0-9-846 5777

Food & Beverage

$400,000+

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel (BFW). Shake Out is a simple, fast burger solution that delivers a high-quality customer experience. We are now looking for new franchisees to become part of our successful network.

New New

Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W shakeout.co/franchise

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000 $450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

New 40

P 0061 7 3399 3000

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

12 12

P 0-4-499 4495

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

Simply Squeezed

Food & Beverage

$50,000

Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly.

40+ 40+

Andy Furmenger P 0-6-836 7066 E andy.furmenger@frucorsuntory.com W simplysqueezed.com

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Slopemowing.com

Home Services

P.O.A

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success.

1 1

Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com

Small Business Accounting

Business & Commercial

$45,000

A monthly accounting service specifically designed to provide regular support for the self62 employed and small business operators. Retail locations accelerate client base growth. Accounting 80 qualifications not necessarily an advantage. Would suit someone with business experience and/or with sound bookkeeping knowledge and good communication skills.

Craig Gardiner P 0-9-378 0934 M 021 781 258 E adam@sba.co.nz W sba.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

14 5000

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$382,500

The franchise of a Snap Fitness offers the security of an internationally recognized brand and has proven that innovation is the key to brand agility as it aims to provide the most rewarding fitness experience in the world.

56 2000+

Bryce Cope M 021 025 43895 E bcope@liftbrands.com

Snap Printing

Business & Commercial

$220,000

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz

Spagalimis Italian Pizzeria

Food & Beverage

$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

P 0800 113 113

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Shake Out

Sierra Boutique Café

sKids

40

12, 56

72

Speed Queen Laundry Services

22, 23

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turnkey service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Speedy Signs

86

Business & Commercial

$95,000

New Zealand’s largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Food & Beverage

$25,000$50,000

New Zealand’s iconic catering business is looking for franchisees to join our group.

4 4

M 027 442 4140

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

69 69

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes

Home & Building

$75,000

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

16 16

P 0-3-349 0010

Storage Box

Retail

$100,000

The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Spitroast.com Stihl Shop

65

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

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Streetwise Coffee

36

FANZ

description

number in NZ, globally

industry

investment from

company

page number

S-W franchise and business opportunities get more information

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

25 25

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

2 80+

P 0061 4 0105 5437

Sunbright Lamp Distributors

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

13 13

P 0-9-478 9824

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$115,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Superbuild

Home & Building

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

9 9

P 0800 4647 8737

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au

TACA NZ

Business & Commercial

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

5 13

P 0061 3 8727 5000

Take Note

Retail

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

20+ 20+

P 0-9-261 0871

Tall Poppy Real Estate

Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate 11 150+ peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

25 220

P 0-9-475 9634

Retail

$60,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

63 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

Business & Commercial

$15,000

Help business owners achieve success. Join our team as a self-employed business consultant.

35 35

P 0800 287 266

Home Services

$15,000

Bespoke housekeeping service. We offer home cleaning, meal prep, cooking and laundry to our clients. Constant stream of new client enquiries. Domestic homes only, no commercial operations. Offering a high standard of care and a personalised service to our clients.

New New

Rachael Quin M 027 253 3882 E rachael@thehousekeeper.co.nz W thehousekeeper.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Moving Box Guys

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

4 4

P 0800 210 210

The NZ Manuka Egg Company

Food & Beverage

P.O.A

A taste sensation - manuka smoked bacon and egg franchise business opportunity.

3 3

P 0-3-485 9660

The Christmas Heirloom Company The Coffee Club

8

The Consulting Group The Housekeeper

73

M 027 4432 897

The Seasons Art Class

31

Leisure & Education

$49,995

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

New 125

David Craggs P 0800 006 200 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

20

Auto Services

$69,750

Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

12 12

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000$600,000

A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tiny House Builders

Home & Building

$75,000

New Zealand’s most trusted and sought-after Tiny House Building company.

New New

M 027 302 1900

Home & Building

$50,000$75,000

Topline Group, a market leader in Roofing, is now offering existing business owners or new business savvy operators the opportunity to join its expanding network. If you value excellence in service, integrity, quality solutions and strong customer relationships, we’d like to talk to you.

New New

Jennie Gillespie P 0-9-630 6353 M 027 490 7428 E franchise@topline.co.nz W toplineroofing.co.nz

Business & Commercial

$50,000

Fast growing commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world. With 1 580 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

David Newport P 0-9-377 7735 M 021 304 414 E dnewport@tworld.com W tworldfranchise.co.nz

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) is a unique, proven business model, helping customers to display and sell their cars in a traditional car yard environment at U-Sell yards. Minimal investment, minimal staff, great returns and lots of fun. Visit u-sell.co.nz for available locations throughout NZ.

Graeme McPheat P 0-9-391 1339 M 021 736 733 E graeme@u-sell.co.nz W u-sell.co.nz

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals 19 19 using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$400,000

New Zealand buffet restaurant offering franchise opportunities. Full training and support provided.

11 11

M 021 522 720

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Rare opportunity to join the market leader. Current opportunities available in West Auckland, Dargaville, Ashburton, Masterton, Nelson, Queenstown and Timaru. Versatile Homes provides you with all the benefits of owning your own business, with the full support and resources of a nationwide organisation.

35 35

Jaimee Ferris E franchise@versatile.co.nz W versatile.co.nz

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Warmup New Zealand

Home & Building

$20,000

Warmup has become the heating product of choice for the majority of property and construction professionals.

15 30

P 0-9-820.3850

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

9 9

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

6 6

M 021 952 397

Topline Roofing

10

Total Fitouts Touch Up Guys

26

Toyworld Transworld Business Advisors

V.I.P. Home Services

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investment from

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page number

franchise and business opportunities W-Z get more information

Wholly Bagels & Pizza

Food & Beverage

$250,000$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

6 6

M 021 272 2422

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

3 450+

P 0-9-889 2044

Home & Building

$30,000

Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay.

21 21

P 0-3-343 1876

Food & Beverage

$200,000+

Owned by BFW, the company behind the successful BurgerFuel franchise, Winner Winner is a New strong brand with a proven operational model and by joining the network, you’ll reap the benefits of New a growing cult following in the Waikato region and beyond.

Kate McGahan E hello@winnerwinner.co.nz W winnerwinner.co.nz

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns

P 0-9-570 1985

Business & Commercial

$35,000

Sales and distribution franchise, superior cleaning product range. 15 years in the New Zealand 2 2 market leading its category. Sold directly to farms and commercial businesses. Established customer base with repeat orders. Simple, highly profitable franchise model, will suit someone with sales background.

Tereza Murray M 0274 717 337 E tereza@xtremeclean.co.nz W xclean.co.nz

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semipassive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Window Treatments Winner Winner

40

Woolgro X-Clean

25

Xpresso Delight

6 6

Zambrero

70

Food & Beverage

$300,000

Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. If you join the Zambrero family, you will be supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more.

13 189

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

Zexx NZ

43

Food & Beverage

$5,000 $25,000

Zexx NZ Ltd was established in 2006 and is 100% New Zealand owned. We produce a range of top quality frozen fruit juice beverages, smoothies and cocktails throughout NZ, Pacific Islands, Australia and Hong Kong. Due to continued growth, we can now offer new territories nationwide.

12 16

Derek Sampson P 0800 556 022 M 021 724 290 E derek@zexxnz.co.nz W zexxnz.co.nz

Zones Landscaping Specialists

46, 48

Home & Building

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0800 000 843 E matt.steele@refresh.co.nz W nzfranchiseopportunities.co.nz

company

get more information

industry

number globally

regional and national master licence opportunities - find more at www.franchise.co.nz description

investment required

CrestClean See page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean Whangarei and Kerikeri regional master franchise available now. Would suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

618

NZ$135,000

Epiphany Café See pages 74, 75

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Food & Beverage

Looking for individuals, entrepreneurs or companies to take up master franchises and establish bakery and warehouse facilities in Lower North and South Islands. Candidates must be well-capitalised, experienced in food sector with strong business management skills, focussed on growth and have integrity in dealing with staff, subfranchisees, the franchisor and suppliers.

6

NZ$800,000$1m

Hog’s Breath Cafe

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Jani-King See page 45

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag See page 30

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

SERVPRO® See page 39

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W servepro.com

Master franchise opportunity. SERVPRO® Franchisees provide professional residential and commercial cleaning and restoration of property and contents damaged by fire, flood and other causes, as well as other related services. By offering clients a complete portfolio to meet a variety of needs, SERVPRO® franchisees are able to generate revenue from multiple sources.

1755

$650,000

V.I.P. Home Services See page 63

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Home & Building

ACCOUNTANTS BDO

description

Location

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Connect2 Chartered Accountants

We are chartered accountants specialising in franchisor and franchisee accounting. We work with you to achieve growth and Tauranga & success. Our expert team can assist with cloud accounting, payroll, debtor systems, profit optimisation, strategic planning and much North Island more. The accountancy firm where you count.

Crowe Horwath

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Your one-stop franchise shop.

National

Ecovis KGA

Ecovis KGA can help set up your business and raise finance. We can provide franchisees with all the business services needed to begin business and ongoing support and financial services needed to succeed. We offer accounting, computer software, taxation, administration and business planning services.

National

BDS Chartered Accountants

86

FANZ

company

page number

specialist advisors get more information

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Jocelyn Gascoign P 0-7-578 1116 E info@connect2accountants.co.nz W connect2accountants.co.nz Michelle Malcolm P 0-7-928 1190 E michelle.malcolm@crowehorwath.co.nz W crowehorwath.co.nz Keith Goodall P 0-9-921 4630 E keith.goodall@kgal.co.nz W ecoviskga.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2801.indd 10

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Franchise Accountants

34, 35, 87

description

Location

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

National

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

National

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Inspired Accountants

87

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can National spend more time focusing on your franchise.

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Staples Rodway Auckland

Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

FINANCE PROVIDERS ANZ

18

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. National They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.

ASB

66

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National

Business loans for small to medium size businesses for a wide variety of purposes with flexible application requirements and fast turnaround time. Ideal for new start-ups, limited financials, credit issues and other situations banks will not accept.

National

Heartland Bank

Heartland Bank offers fast finance for your small business, unsecured loans up to $75,000. Apply in minutes and get a decision in seconds, without the need to change banks or secure your lending against the family home. Lending criteria, fees and charges apply.

National

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

National

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

BNZ

Fundline Finance

Westpac New Zealand Ltd

LAWYERS Anthony Harper

50

32, 92

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and National registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your National franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution. Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Find more info franchise.co.nz

Brookfields Lawyers

86 EDIT DIR 2801.indd 11

National National

FANZ

company

page number

specialist advisors get more information Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W www.kpmgenterprise.co.nz Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz Craig McKenzie P 0800 272 476 M 021 805 425 E craig.mckenzie@asb.co.nz W asb.co.nz Mike Whitehead P 0800 ASK BNZ E mike_whitehead@bnz.co.nz W bnz.co.nz/franchise Fundline Finance P 0-9-869 5529 E info@fundline.co.nz W fundline.co.nz Ben Mune P 0800 809 191 M 021 217 8208 E ben.mune@heartland.co.nz W openforbusiness.co.nz Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz Sue Ironside P 0-9-373 3137 E sue.ironside@baldwins.com W baldwins.com Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

We consult, design, manufacture and install – your complete signage solution. From retail to digital, to vehicle signage and everything in between. 25 locations nationwide.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

We supply and brand quality uniforms and promotional products. Online re-ordering system available. 14 locations nationwide. Brand your team for: • Work • Conference • Promotions • Trade Shows • Events

To view a full range of samples visit a showroom today or call 0800 77 33 30 embroidme.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2019 Year 28 Issue 01

21/03/19 11:47 AM


Carson Fox Bradley

description

Location

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/ export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland. Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Churton Hart & Divers

32

Gaze Burt

42

Gibson Sheat Lawyers

88

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Goodwin Turner Commercial Lawyers

3

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise businesses www.visaconnect.nz. Specialist in franchise networks and collaboration.

Taranaki Region & Wider

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

National

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, Auckland & revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have Wellington significant IP and litigation expertise.

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Harris Tate

88

MacDonald Lewis Law

89

Mortlock McCormack Law Quantum Law

44

Stewart Germann Law Office, Lawyers and Notary Public Tavendale & Partners

Turner Hopkins

17

National

Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert National & legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about Worldwide franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2018. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2018. We act for both franchisee and franchisor clients around the country, providing legal advice on all aspects of franchising from setting National up a new franchise and drafting a full suite of franchise documents, to advising first time purchasers of a franchise business. A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

National

get more information Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz Alistair van Schalkwyk P 0-9- 308 8071 M 021 024 720 E alistair@chdlaw.co.nz W chdlaw.co.nz Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz Earl Gray P 0-9-358 2222 E earl.gray@simpsongrierson.com W simpsongrierson.com Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz Jason Ray P 0-3-374 9999 E jason.ray@tp.co.nz W tp.co.nz Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand You work with award-winning service provider 2017/18 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Service Provider of the Year 2011–12 2017–18 2015–16 2018–19

Find more info franchise.co.nz

company

FANZ

page number

specialist advisors

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2801.indd 12

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company

service

description

Location

FANZ

page number

specialist advisors get more information

CONSULTANTS & OTHER SERVICES ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programs, we help with sales strategy to implementation and from Franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Consultants

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

BreakThrough Business Solutions

Business Growth

Business growth specialists working with franchisors and franchisees in 4 key areas: sales, marketing, systems and staff. We have developed a unique 3 step business growth process to generate more qualified leads, increase conversion, increase market share, and build the strength of the brand.

National & Worldwide

Fiona Clark M 021 991 917 E fionaclark@bbsolutions.co.nz W www.businessgrowthcoach.co.nz

Bright NZ

Recruitment

Specialist recruitment, HR, training and development firm, with over 35 years’ combined experience in franchising. Bright NZ creates harmonious, high-functioning teams with a staggering post-recruitment stick rate of 99.7% supported by market-leading profiling tools and training including leadership legacy, sales performance and conflict competence.

National

Tracy Meyer M 021 911 790 E tracy@brightnz.co.nz W brightnz.co.nz

Integrated IT Solutions

Cisco Meraki is a cloud-managed IT company. Their solutions include wireless access points, switching, National security cameras and appliances, all centrally managed from the web. Some of the solutions provided by Cisco Meraki include guest WiFi and analytics providing visibility into guest activity and shopper profiles.

Chris Kidd M 022 0296 290 E cisco.nz@comstor.com W meraki.cisco.com

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Instantly boost your digital engagement with seamlessly branded and tracked business email, invoices or statements, pitch-perfect e-messaging campaigns and the latest in paperless forms technology.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Cisco Meraki

33

EmbroidMe

86

Corporate Apparel

New Zealand’s largest uniform and promotional products business. We supply and brand quality uniforms and promotional products, including polo shirts, corporate wear, sportswear, hospitality wear, school wear, and an extensive range of corporate gifts. 14 Locations nationwide. View samples at your local showroom today.

National

Sarah Archibald P 0800 77 33 30 E information@embroidme.co.nz W embroidme.co.nz

Franchise Accountants

34, 35, 87

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Association of New Zealand

20, 21, 91

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Coach

89

Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchise Infinity

56

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Media Training

Find more info franchise.co.nz

experienced Franchise lawyers for the greater Wellington region

?

? ? • • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com gibsonsheat.com

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 88 EDIT DIR 2801.indd 13

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2019 Year 28 Issue 01

21/03/19 11:47 AM


Franchise Relationships Institute

service

description

Location

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

FANZ

company

page number

specialist advisors get more information Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Franchize Consultants (NZ)

38

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment National & processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Worldwide Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Highbrook Clothing

89

Corporate Apparel

Your customised apparel supplier. Corporate, trade, hospitality and active wear. Your logo, your identity. Stock designs or fully sublimated garments. Option of client store facility on Highbrook’s website enabling franchisee direct purchasing. Competitive pricing, great quality and exceptional service.

Tony Botica M 0275 823 664 E tony@highbrookclothing.co.nz W highbrookclothing.co.nz

Iridium Partners

62

Consultants

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. National & We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned Worldwide franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

JLL Commercial Real Estate

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of retail sites throughout New Zealand.

National

Nilesh Patel P 0-9-363 0273 M 021 761 733 E nilesh.patel@ap.jll.com W jll.nz

Kakapo Business Sales

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

National

James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

Microsoft NZ

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.

National

Paul Bowkett P 0-9-362 5598 E paul.bowkett@microsoft.com W aka.ms/franchiseblog

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.

National

Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W www.northshore.naiharcourts.co.nz

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

Consultants

POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Rebecca Moxon P 0-9-948 2105 E rebecca@pod.co.nz W pod.co.nz

Mystery Shop, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.

National

Donna Gower P 0-9-481 0156 E dgower@shoppersanon.co.nz W shoppersanon.co.nz

Commercial Fit-outs

Silk Design and Build specialise in complete commercial fit-out solutions. From site feasibility to concept design and architectural plans. Every interior design is uniquely tailored and fine-tuned for you. The Silk experience ensures high quality results delivered on time and on budget.

National

Anand Doreswamy P 0-9-262 0527 M 021 520 038 E anand@silkimpex.co.nz W silkdesignandbuild.co.nz

LINK Business Brokers

Parallel Directions

29

26

POD Consulting

Shoppers Anon

50

Silk Design & Build

National

Speedy Signs

86

Signs & Graphics

New Zealand’s largest signs and graphics company using the latest technology and highest quality products. We consult, design, manufacture and install - your complete signage solution! From retail to digital, to vehicle signage and everything in between. 25 Locations nationwide. Visit your local showroom today.

National

Sarah Archibald P 0800 77 33 39 E info@speedysigns.co.nz W speedysigns.co.nz

Strategic Spaces

28

Retail Property Consultants

Independent retail property services. Strategic Spaces works for the retailer to ensure they achieve the best deal in the marketplace. Services include lease negotiation, site sourcing, demographic analysis and retail lease management. We turn retail leasing into a level playing field.

National

Mike Grainger M 029 969 4771 E mike@strategicspaces.co.nz W strategicspaces.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision • Over 25 years of experience • Fixed fee packages

Service Provider of the Year

Contact: Rory MacDonald (09) 307 3324 rory@mllaw.co.nz 92 Parnell Road, Auckland

Quality, custom branded apparel EASY ONLINE ORDERING FOR FRANCHISORS AND FRANCHISEES

Find more info franchise.co.nz

The award that spells confidence and trust

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

www.highbrookclothing.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2801.indd 14

89 21/03/19 11:47 AM


Car Clean & Groom is a new service that takes Paramount’s award-winning franchise model to a new market

TOP BRAND BRANCHES OUT A

s a three-time winner of the Westpac Supreme Franchise System of the Year Award, Paramount Services knows the importance of listening not just to your customers but also to your franchisees. It’s that commitment to innovation that has seen the New Zealand-owned commercial cleaning franchise branch out in a whole new direction with the launch of Paramount Car Clean & Groom – an idea first suggested by long-time franchisee Kate He. Kate’s commercial cleaning franchise meant she was working mostly evenings, with lots of free time during the day. To keep her busy, she also did some work with a local, family-owned car grooming company. ‘I did both for about six years before deciding I’d like to focus on cars and build a business of my own in that field,’ she explains. ‘I wanted to be fully selfemployed and have control of my own time – we had young children and needed a lifestyle change so one of us could be home with them at night.’ Thanks to her relationship with Paramount, she knew the value of having an award-winning franchise system behind her rather than going it alone, so she presented her idea to Paul Brown, then a director of Paramount. Using Kate’s on-the-job experience, they worked together to adapt Paramount’s established systems and processes and create manuals for this new business model and, in late 2016, Paramount’s first mobile car grooming franchise was born. Now, it’s proven so popular they’re looking for new franchisees to meet demand and expand this specialist service.

no mess, no harm, no worries Paramount’s car grooming service comes to the client and can be provided almost anywhere. Vehicles are equipped to clean without connecting to water mains, and a dam-and-vacuum system means cars can be serviced without leaving a mess – even in parking buildings. Paramount has always been a leader in environmentally-friendly processes, so it’s no surprise that wash water is diverted from drains and all chemicals and cleaning products are formulated solely from plant-based surfactants, with no palm oil or microbeads.

Kate He: ‘We’re proof that with drive, energy and Paramount’s support, you don’t need a business background to be successful’

90 Paramount 90.indd 1

The service appeals to both business clients and to individuals, with bookings for fleet cleans and one-off orders easily made online or by calling the Paramount Customer Service Centre. ‘Mobile grooming is an initiative that sits well with our corporate clients that wish to have their fleet kept in pristine condition,’ says Galvin Bartlett, Paramount’s Managing Director. ‘Not only are vehicles cleaned, but they’re maintained in a healthy condition. We also monitor WoF and registration currency to give our busy clients one less thing to think about.’

proven systems, new opportunities Franchisees will be trained by Paramount in both how to clean a car efficiently and effectively, and how to run their own business. Galvin explains, ‘Franchising is what we do, and we’ve adapted our awardwinning systems to get franchisees off to the best possible start, and to support them once they are up and running. There are four weeks of initial training, both face to face and with online interactive resources including a comprehensive car grooming manual to ensure franchise-wide standards are clearly set out and easy to follow. The combination of Kate’s expertise and pilot operation with our training gives new franchisees easy entry to a new business, regardless of their background.’ Kate says, ‘Once established, franchisees will find the support Paramount provides is invaluable. Having the call centre and online quotations makes it easy for clients to book in, and lets you focus on the work you’re doing without having to stop and pick up the phone constantly. Of course, practice makes perfect, and the more you do, the faster you get. We’ll give you the right tools and tricks to deal with the different situations you’ll face every day, and help to maximise your efficiency so you can grow your business. ‘My husband and I were at university when we joined Paramount, so cleaning was essentially our first job, and we’re proof that with drive, energy and Paramount’s support, you don’t need a business background to be successful. Car Clean & Groom is another service that lets you get into your own business with a great name and a great team behind you.’ Galvin says, ‘We’ve proven that mobile car grooming is a great fit for Paramount and we’re keen to appoint specialist franchisees to meet demand all round the country. Kate’s thriving business proves that the model works, and we’re ready to go now. ‘If you’re well-organised, driven and prepared to work hard, get in touch to see if this affordable, rewarding business is the right move for you.’ Franchise New Zealand

advertiser info Paramount Services www.paraserve.com Contact Galvin Bartlett P 0-9-376 7850 M 0275 790 270 gbartlett@paraserve.com

Autumn 2019

Year 28 Issue 01

21/03/19 10:22 AM


Be part of history Enter the 2019 Westpac New Zealand Franchise Awards to show that you can be part of franchising excellence!

New Look A refreshed new look to commemorate our 25th year of Franchise Awards

New Questions

New Categories Revised categories to reward excellence in franchising and support

Simpler, more refined questions to make entering easier

register from april 12

Find out more and register your interest at www.franchiseassociation.org.nz/awards Become part of history by entering our revamped award categories as we celebrate our 25th year of rewarding franchising excellence in New Zealand. The gala awards celebration will be held 9th November at the Cordis Auckland. Book this into your diary now!

M any t h an ks to o u r St rate gi c Par tners


Up to 100% finance available for your new vehicle or machinery. Talk to us today.

JN14194-FNZ

0800 177 007 westpac.co.nz/franchising

Up to 100% funding available on the GST exclusive price of the asset. All applications for finance are subject to Westpac’s current lending criteria. An establishment fee may apply. Terms, conditions, fees and charges apply. For details, please visit westpac.co.nz/business or call 0800 177 188. Westpac New Zealand Limited.

JN14194 EFL - ADVERT A4 - Franchise NZ.indd 1

4/03/16 10:48 AM

Profile for Franchise New Zealand

Franchise New Zealand - Year 28 Issue 01 – Autumn 2019  

No matter whether you were born In New Zealand or arrived in the country more recently, buying a business is a big decision. Working out wha...

Franchise New Zealand - Year 28 Issue 01 – Autumn 2019  

No matter whether you were born In New Zealand or arrived in the country more recently, buying a business is a big decision. Working out wha...

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