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BUY YOUR OWN BUSINESS

Spring 2018

franchise.co.nz

Year 27 Issue 03 $8.95

CHOICE what could work for you?

the path to self-employment | what can you afford? | the appeal of franchising endorsed by

Westpac Directory of Franchising Over 275 different franchises for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


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Invest in a Business That Delivers PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level.

BECOME A PACK & SEND FRANCHISEE

Any writer knows the feeling of staring at a blank screen and wondering, ‘How do I tell this story?’ It’s not because you don’t have the information or idea – it’s finding a way to start that matters. Fail to start, and you won’t get anywhere.

• New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand and Reputation with Minimal Competition • Proven Business Template and Systems • Comprehensive Induction and Training • Unparallelled Franchise Support • Innovative New Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight and Logistics Industry Be part of our “No Limits” culture and phone Matthew Everest on 03 982 7252 or 021 799 783 for opportunities available in your region. packsend.co.nz/own-a-franchise

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“Absolutely thrilled with their packaging, service and communication. Affordable and careful. Would I use Pack and Send again? You Bet!” – T Hopkins, Christchurch

It’s the same in all sorts of things. If you dream of owning your own business one day, you can no doubt think of plenty of reasons not to do it right now. ‘I don’t have all the skills I need to run a business.’ ‘I don’t have enough money yet.’ ‘I’m worried about the economy.’ All of these are understandable concerns, but until you start exploring your options in more detail, you won’t know whether they are real barriers or not. One idea to consider is buying a franchise. A good franchise will give you the training and systems you need. It can help you find finance. And having access to group buying power, good operating systems and ongoing advice can help you maintain profitability whatever’s happening in the wider economy. That’s not to say every franchise is a guaranteed winner, of course, but it can certainly reduce the risk, as Estelle Logan explains in her article on page 22. In this issue, we help you make a start. In our cover story (page 6), we look at some of the most popular types of franchises you can buy in all sorts of different industries. Philip Morrison helps you work out what you can afford (page 44). There are details of what information you should get from a franchisor (page 52) and questions to ask about important aspects such as guarantees and support (pages 40 and 56). And we explain just how big franchising is in New Zealand and why it is so popular (page 58). So if you’re really serious about becoming self-employed and owning a business one day, make a start today. In the following pages you’ll find information, advice, profiles, details of hundreds of opportunities and the advisors who can help you choose wisely to turn a dream into a reality. It’s your choice – and it all starts now! Simon Lord Publisher

Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at franchise.co.nz

PUTTING PEOPLE in BUSINESS proudly supported by

endorsed by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

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22 Find A Safer Path

Choice

If you’ve ever dreamed of owning your own business, here’s a guide to 10 types of franchises that could work for you

44 What Can You Afford?

Estelle Logan outlines some of the ways that buying a franchise can make going into business for yourself an attractive option

Philip Morrison explains how to evaluate your own financial position before looking at a franchise

Spring 2018 year 27 issue 03

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Choice If you’ve ever dreamed of owning your own business, here’s a guide to 10 types of franchises that could work for you 11 Highway To Hell Hell on Wheels is a new mobile pizza opportunity from a classic Kiwi brand 13 Starting From Scratch sKids franchisee knew nothing about franchising but loved kids 15 Get Floored Carpet Court franchise partners have a strong brand and systems underfoot 16 Updates Some recent news stories in brief from our website at www.franchise.co.nz 19 Driving Ambition Corporate Cabs offers drivers of all ages an affordable entry to top-level business 20 Fit To Fight Dean Madsen of Westpac discusses the economic cycle and how franchises can prepare for change 22 Find A Safer Path To Self-Employment Estelle Logan outlines some of the ways that buying a franchise can make going into business for yourself an attractive option

24 Stage Coaches Dream Doors support platform helps franchisees as they grow 25 Shaping Futures Scratchpad Technology Learning Centres are a proven business opportunity offering a much-needed service 27 Old Hands New Growth Pizza veterans rate Domino’s as the business to buy 28 Find Out About Franchising Want to know more about particular opportunities, advisors or issues? Here’s where to go online 29 Growing Business Palmers is one of New Zealand’s oldest brands – but its latest lifestyle store is right on trend 31 Up To Speed Meraki helps build better franchises through simpler and more secure network management 32 Staying On Track In person, online and around the country – FANZ is inspiring, educating and enabling franchise best practice 35 500 Tips For Franchising Best Practice Franchize Consultants shares 30 years of learning

36 Wage Cheat Franchisees Lose Businesses A franchisor has taken swift action against a franchisee found to have breached employment law 39 Love At First Bite Epiphany Café’s latest model offers a lower-cost path into business ownership 40 The Value Of Guarantees What importance should you place on a work or income guarantee? 41 Focus On Success Duo Photography helps franchisees turn a hobby into a profitable business 43 Help Along The Way Freedom Companion Driving franchisees provide extra care at each end of a journey 44 What Can You Afford? Before you start looking at any particular franchise, you need to know what’s possible. Philip Morrison explains how to evaluate your own financial position 49 Rocking On From one of the team to franchisee – newest owner is living life the BurgerFuel way 51 Change Your Future V.I.P. Home Services provides security, flexibility and freedom

52 What Should You Be Told? A good disclosure document is a great help when buying a franchise. What should it include? 55 Thinking Ahead SBA franchisee says clients benefit from strategic thinking 56 Questions To Ask About Support What support will you get as a franchisee? Here’s how to find out 57 Burglars To Burgers (And Burritos) Ex-cop’s attention to detail helps Burger Wisconsin and Mexicali Fresh franchisees to boost the bottom line 58 The Appeal Of Franchising Franchising is a surprisingly large part of the way we do business in New Zealand. A survey shows just how big it is 74 The Franchise Wheel Of Fortune Franchise Accountants help buyers make the right decisions 60 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

60 franchise opportunities

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

70 specialist advisors

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Submissions Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

72 consultants and others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

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buying, selling, or setting up a franchise? get the right legal advice from the franchise specialists

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usiness confidence might have taken a bit of a knock recently, but many franchisors are saying that their biggest problem isn’t a shortage of customers but a shortage of new franchisees. In many sectors, there are more opportunities and locations available than there are people to develop them. If you’re keen to own your own business, then, it’s a good time to start looking. A good franchise can provide you with the training, the support, the marketing and the products or services to get you off to the best possible start. But what do you choose? Here’s a sector-by-sector guide to:

• Auto Services • Business & Commercial Services • Computers & Telecommunications • Financial Services • Food & Beverage

We assist you to achieve your commercial objectives with practical and cost effective legal advice. Our team has many years’ experience in all aspects of franchising and includes a former Chairman of the Franchise Association of New Zealand Inc.

ascolegal.co.nz/franchising +64-9-308-8070

| info@ascolegal.co.nz

• Fitness, Health & Beauty • Home & Building • Home Services • Leisure & Education • Retail

In each category, we’ll tell you a little bit about the franchise environment, explore the investment range, outline the type of franchises operating and the sort of skills franchisees need. You can find opportunities in each category in the Westpac Directory of Franchising starting on page 60, or go online to www.franchise.co.nz to search by category or investment level.

auto services With the number of cars on New Zealand roads constantly increasing and WOF regulations becoming tighter, auto servicing and repair is a growth sector. Franchises available in this category divide into two: the fixed type, such as Pit Stop or Midas, where customers bring their vehicle to you, and the mobile type, such as Touch-Up Guys or The Wheel Magician, where the franchisee goes to the customer. Often, franchisees deal with garages and car yards or fleet operators where they can get bulk business as well as servicing private individuals. An exception to this is the windscreen repair industry, which is largely financed by the insurance companies. The investment required in this sector varies widely from $40,000 for a mobile business up to $180,000-plus for a fully-fitted automotive service centre. Other types of auto franchises include car valeting and, at the upper end of the investment spectrum, full automotive dealerships.

business & commercial services New Zealand has a very high proportion of business-to-business (B2B) franchises compared to other countries. The high incidence of small businesses which need to buy-in external services rather than having them in-house may explain this. Whatever the reason, B2B has been one of our fastest-growing franchise sectors for some time and shows no signs of slowing down. The sector offers a huge range of services: business coaching, commercial cleaning, courier delivery and accounting, among others. There’s an emerging niche in health and safety, and even promotional goods and media offer franchise opportunities for sales people. A lot of B2B franchises are home-based and mobile, with investment levels starting from as low as $5,000 (although don’t forget you’ll need working capital, too). However, services such as EmbroidMe are premisesbased. Having premises usually doesn’t mean franchisees don’t have to make sales calls, though – marketing to local businesses is usually a vital part of the franchisee’s role. In every case, good interpersonal skills are required to market to other businesses and it is equally important to have an understanding of, and empathy with, the market you are serving.

computers & telecommunications The computer and telecommunications sectors can change rapidly and any opportunity in this sector needs thorough investigation with an eye to future developments. Computer franchises have had their ups and downs but there are now a number of stable systems. They divide mainly into two types: those which provide support when individual computers and small networks break down (the domestic/home and small office market) and those which

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Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


CHOICE If you’ve ever dreamed of owning your own business, there are hundreds of different opportunities in New Zealand.

provide specific development and management of software solutions such as accounting packages. A third sector offers sales and marketingtype franchises based around the provision of technical services such as website development. Most franchises in this sector are usually home-based and mobile, with the investment required ranging from $20,000 to $70,000. While some training is provided, most will require you to be technically proficient or have good sales skills. The computer servicing franchises will provide many support functions to maximise time spent on the technical side. However, you will still need good interpersonal skills as well as computer skills in order to make a success of this type of business as you are the person in front of the customer. The software solutions-type franchises may require industry-specific skills.

financial services While mortgage broking is not quite the hot number it was ten years ago, there are still plenty of opportunities in the finance sector such as direct finance, invoice factoring and financial planning. There are also accounting franchises such as SBA that cross the divide between financial and business services. Generally home or small office-based, financial franchises start from around $40,000 although they may require substantial working capital on top. Some can be operated as part-time businesses and may require home visits out of office hours. There are two vital attributes for franchisees: people skills and an understanding of figures. Business finance and cost-reduction franchisees need to be able to work at senior management level within businesses; accounting franchisees do not need accounting qualifications but must be familiar with the needs of small business. Many franchisees in this sector have banking experience; however, it is not essential.

food & beverage This is the sector where modern franchising began and it still accounts for a huge proportion of the market. Such names as Wendy’s, Burger King and KFC are franchise icons, but in New Zealand there’s just one catch – none of those famous brands is sub-franchised here, with all the outlets of each chain being owned by a single master licensee. Not to worry, though, for there is still plenty of choice. Burgers are still hugely popular in New Zealand, with local companies BurgerFuel and Burger Wisconsin focusing on the gourmet (and less price-sensitive) end of the market while the mass appeal brands slug it out. Pizza has become a staple in many people’s diets, with Domino’s constantly innovating in digital and delivery technologies while Hell occupies a space it has made all its own. The café sector continues to do well with franchises constantly revising their offering to stay on trend. Conversion franchising – where you buy an existing independent outlet and convert it to a franchised brand – is increasingly popular. New Zealanders were slow to convert to Mexican food, but Mexicali Fresh has led the way here, also being an early adopter

of what is called Fast Casual dining – a more relaxed version of traditional fast food. For many premises-based food franchises, the emergence of Uber Eats has enabled them to offer a delivery option without the need to employ specialist drivers. This can maximise the productive use of specialist equipment and staff, but can also put additional pressure on at busy times – and Uber’s fees may take a significant chunk of the profit. There are several dedicated mobile options, from coffee carts to pizza, and retail distribution franchises such as Anchor have always been solid. Product delivery via vending machines attracts many looking for flexible hours, while companies such as Xpresso Delight deliver straight into workplaces. As a result, you can enter the industry for as little as $25,000 or spend as much as $500,000 – and the rest! Among the fixed premises franchises, there are two different philosophies. Some franchises make a big thing of having all their food prepared on the premises (promising more freshness and higher margins) while others prepare off-site (requiring less expensive floor space and fewer skilled staff). At the end of the day, this is a business driven by margins and the bottom line, and any of the successful franchises clearly has a model that works given the right site and the right franchisee. In return for the potential to make a lot of money, hospitality franchisees need the management ability to deal with staff training and turnover, complex regulations, long and irregular hours, leases, landlords and customers who can get quite emotional if something goes wrong. Many people have romantic notions about running a little eatery but the reality is hard work. You need high levels of energy and patience as well as good people skills. If you have these, you might even join the growing number of multi-unit franchisees who own more than one outlet in the same – or even different – chain(s). The mobile franchises have few of these drawbacks (apart from the early starts) as they tend to be one-man-bands or husband-and-wife operations. However, they do not lend themselves to ownership of multiple outlets in the same way and require constant hands-on attention from the franchisee and/or family members.

fitness, health & beauty One of the major growth areas internationally, the ageing of the baby boomer generation means the number of opportunities in fitness, health and beauty has been steadily increasing in recent years. On the fitness side, there are a number of gym and personal training brands available. There are transport franchises like Freedom Companion Driving which cater for older or less able clients; Body Audit offers mobile health and weight management monitoring; and the beauty industry offers everything from hair salons to appearance medicine. While a fitness business could be yours for under $40,000, a Caci appearance medicine clinic could cost you several times that to establish – with commensurate rewards. This is an area where appearance counts. If you have difficulty with your personal image, even superb people and management skills may not

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CHOICE

be enough to help you succeed in a slimming or fitness centre franchise. Equally, if you are in the beauty business, you’ll need to put your makeup on every time you go out. But if you aren’t the type of person who is passionate about this sort of lifestyle anyway, you probably shouldn’t be considering a business in the sector – no matter how big the expected growth over the next 20 years.

home & building Building has been going through a growth period and, as well as franchised home building companies, home renovation, repair and enhancement franchises have been doing well. Building is traditionally a boom-and-bust industry, and having (and using) good management processes is essential to build a long-term, sustainable business. Dream Doors, which specialises in kitchen refurbishment rather than replacement, is a prime example of this, having developed award-winning systems to help support franchisee profitability. Home and building franchises can be divided into three types: complete house-building franchises like Milestone Homes and Cambridge Homes aimed at builders and business people looking to develop a competitive edge; specialist service providers supplying new homes like Pink Fit; and new or renovation suppliers such as Carpet Court and Woolgro. Building inspection and home handyman franchises add to the mix of options. Many of the franchises in this sector are necessarily mobile and therefore fit into the middle bracket around the $25,000 to $80,000 investment level. Industry experience is often desirable but not all franchises require it as long as applicants have some practical ability and a good state of fitness. Sales and people skills are usually important. Some franchises allow franchisees to sub-contract or employ specialist staff;

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others forbid it. You need to check carefully what is and isn’t permitted before committing yourself if you are considering such an option.

home services In terms of sheer numbers, this is the biggest sector of all with perhaps 3-4,000 franchisees offering everything from lawnmowing to pool cleaning. Most of those franchisees are individual operators or couples, although several of the larger franchises operate via a three-tier system: the local franchisees are supported by a regional master franchisee who, in turn, is supported by the national franchisor. This is an efficient system which ensures that ‘head office’ does not need a huge management and staffing structure and which, at its best, empowers and motivates those supporting franchisees through their financial stake in the business – exactly the same factors that motivate the franchisees themselves. This is typically a low-investment sector. Franchises generally cost around the $15,000 - $35,000 level plus equipment and a vehicle, although some of the specialist services can range as high as $100,000. It is also the sector in which you are most likely to find the offer of a work guarantee or income guarantee. If this is important to you, check carefully to see exactly when it kicks in and what it offers (see page 40). The home services sector has seen tremendous growth over recent years, and the larger companies say there is still plenty of demand and that their biggest problem is not finding new customers but new franchisees. For this reason, it is a very competitive market, with each of the companies looking to find an edge and sometimes prone to putting their competitors down. Ignore this: if you are looking for a franchise in this sector, look for one with a structure that best meets your own needs and with a culture and people you feel comfortable with.

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Spring 2018

Year 27 Issue 03


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leisure & education This tends to be a sector for people who like children, whether you want to offer out-of-school care like sKids, teach a passion like computing or sport, or conduct tutoring with maths or English students. As parents become increasingly concerned for their children’s education, so a number of specialist franchises are springing up to assist in areas such as pre-school gyms, drama and maths. Art, music, computer, science and language tuition are growing fast in many countries. This is an area where caution is required: while music lessons have always been a ‘user pays’ add-on to traditional education, it may take a while for academic tuition to catch on and the niches may be too small here for some concepts to thrive. Core curriculum subjects such as maths and English are well-proven here, though, and find a ready market not just with immigrants looking to catch up but local school and even mature students, too. Computer programming specialists Scratchpad are also finding a ready demand for their services.

retail The retail market in New Zealand tends to be dominated by a few major players, which means that franchises have to develop their own specialist niches to compete successfully. The big issues in retailing are premises, location and size, all of which have a huge impact upon margins, particularly in mall locations. While some franchises operate successfully in malls, most operate outside the malls where they make a big point of being destination outlets serving local communities. Liquor stores and garden centres make a virtue of easy parking and non-mall hours. Alternatively, companies like Pack & Send aren’t tied to their premises: franchisees must be prepared to go out and market their services. Most retail opportunities start from $200,000 and go up to $1 million plus. Retail, like food, has become a seven-day business and initially most new franchisees can expect to be working for most of those days. However, as with food, retail offers the advantage that staff are essential and with good people and good management a franchisee can rapidly build a business that does not require their presence on-site all the time. Currently, both food and retail businesses are reporting that good staff are hard to find (see page 16), although family-owned businesses may find this less of an issue. Most franchisors say that new franchisees require no previous retail experience. In reality, though, this is another area where good people skills are vital for leading your team and providing your customers with friendly and efficient service, and such people will often have a retail background. You need the ability to smile and to stay on your feet all day! Many retail franchises are ideally suited to couples who between them have a range of financial, administrative, management and people skills which few individuals can match.

making a fresh start The great delight of franchising is that if you look hard enough you can find a franchise opportunity in almost any field you choose. Real estate, transport, accommodation, whiteware rental, industrial servicing and all sorts of industries now offer franchise opportunities to those with a taste for adventure and a desire to determine their own future. If you want a real challenge and have management experience, you might also look at master licence opportunities where you establish an overseas franchise in this country. Take a look through the Westpac Directory of Franchising starting on page 60 – there are over 275 different franchises there, so whatever you’re looking for, you can almost certainly find your choice. So if you want to live the dream of owning your own business or make a new start in New Zealand, now could be the moment. Read through this magazine and look at the huge range about the author of options available. If something Simon Lord is editor of Franchise appeals, find out more – and then New Zealand magazine and start doing your homework. Buying a website and has worked in franchise can be a great way to begin franchising in New Zealand and the UK for over 35 years. the rest of your life.

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Hell on Wheels is a new mobile pizza opportunity from a classic Kiwi brand

HIGHWAY TO

hell

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hen Nitin and Kalpna Barashar first moved to Whanganui from India in 2012, they didn’t expect to make New Zealand history – but that’s exactly what the couple did when they opened the country’s first Hell on Wheels mobile franchise six months ago. ‘We always wanted to run our own business and Hell on Wheels offered the perfect opportunity,’ says Nitin. ‘We are very proud to be the first in the country!’ Nitin says the combination of affordable start-up costs, low overheads and the chance to be involved with an established, quality brand ‘ticked all the right boxes.’

an instant hit Hell is one of New Zealand’s best-known franchises. Founded in Wellington in 1996, the sometimes controversial, always eye-catching brand now has 73 outlets around the country where the focus is on delivering innovative pizza toppings and quality products at a fair price rather than getting caught up in discounting wars. ‘Of course, one of the biggest challenges for any food business is the cost of premises,’ says Ben Cumming, Hell’s General Manager. ‘That can have a real impact upon your bottom line, especially outside the main population centres, where revenue is inevitably lower. That’s why we came up with our latest concept – Hell on Wheels.’ Hell on Wheels features a fully-operational mobile kitchen that can be parked up at permanent or semi-permanent sites in areas where the population is too small to support a bricks and mortar store. ‘Lower overheads mean that the business can be run profitably in smaller towns such as Whanganui and Cambridge, where the mobile units have already proved an instant hit,’ explains Ben. ‘Both have been running near-capacity on busy nights. ‘In fact, we have identified 28 more territories from North Auckland to Mosgiel which are perfect for Hell on Wheels, and now we’re looking for the right people to take up this new opportunity. They’ll receive the same expert training and advice as our fixed stores, as well as the proven systems and group buying power of one of the country’s biggest brands. ‘The mobile business provides the opportunity for franchisees to tap into other revenue streams by catering at local events. We also have some eventonly franchises available for those prepared to take pizza to the people.’

specced to the max As you’d expect from a company like Hell, the new concept isn’t some boring trailer. Instead, Hell on Wheels mobile kitchens are custom-built to look like a truck straight out of Mad Max, carrying the brand’s irreverent sense of fun – as well as tasty treats from its menu – to new corners of the country. The 6.5m-long, triple-axle units each house a commercial pizza oven capable of cooking 80 double pizzas per hour, so there is plenty of pizza power on hand. The fully-functional kitchens also include a refrigerated bench, deep fryer, separate sink and hand basin with hot water tank and a wastewater storage system. Customers can enjoy music, lighting and tables onsite, while those who order from home – by phone or online – will receive their deliveries from heated bags. A wide range of the most popular products will be available at Hell on Wheels outlets, including almost all of the pizza menu, gluten-free treats, sides, desserts, and other speciality meals such as lamb shanks and spare ribs.

lower investment Ben points out that a further advantage of the Hell on Wheels model is that the investment required from franchisees is less than half that required for a bricks and mortar store. “We’ve made it easier for those who want to own their own franchise and like any store, it needs the right people behind the wheel to make it really buzz. Nitin and Kalpna have exactly the energy and enthusiasm we are looking for – we’re really happy to have them on board.’ To celebrate their opening, Nitin and Kalpna threw a small party to acknowledge those who helped them get started, including the mayor of Whanganui, Hamish McDouall, and other council staff. As awareness spreads, Nitin says that more and more people are enjoying authentic Hell pizza either straight from the mobile store or delivered direct to their door. ‘We’re enjoying running our own business. New Zealand is such a beautiful country and it’s a great place to raise a family. We feel very blessed.’ Hell has opportunities right now throughout the country with multiple territories available in Northland, Auckland, Upper and Lower North Island, Wellington and the South Island. Event-only businesses are available in Auckland, Waikato, Wellington and the South Island. Investment levels start from approximately $180,000. Ben Cumming says, ‘We really hope the lower entrance costs will encourage people to take the next step into business ownership. We want franchisees with the drive and passion to take the brand forward, and if we can help groom a new generation of Kiwi entrepreneurs then all the better! ’

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advertiser info Hell Pizza www.hellpizza.com Contact Ben Cumming M 027 364 2431 franchise@hell.co.nz

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MO S T PEOPLE ONLY NEED COFFEES ON DAYS E N D I N G W I T H Y. It’s no secret that coffee is the new gold. If you’re interested in owning your own coffee business, let’s talk. New franchise opportunities are available throughout New Zealand including Wellington, Auckland, Putaruru, Paihia and Rotorua. Ring Donna on 027 552 2055

STREETWISECOFFEE.CO.NZ

STREETWISECOFFEE

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starting from sKids franchisee knew nothing about franchising but loved kids

W

hen Jools Da Silva went searching for a job to keep her busy during the school holidays, she never imagined that just two years later she would be running a thriving business of her own, thanks to sKids.

SCRATCH

A stay-at-home mum for years, Jools jumped back into the workforce as a teacher aide at her son’s school. Once the school holidays came, she found a holiday job as programme assistant with her local sKids in Kapiti. ‘I was in that job for about four months before I found out the franchise was for sale. Buying a business was the last thing on my mind – I barely knew what a franchise was! But my dream job had always been something I could do from home, and somewhere I could work with children. I met the sKids master franchisee for the area and started to think maybe this was the dream.’ Jools started her due diligence with a Google search for ‘what is a franchise?’ From there, she looked further into sKids. ‘I loved my job, but wasn’t really sure that I was ready to jump into being the one in charge. I knew nothing about running a business. sKids gave me all the information I needed; systems/processes, training, support and compliance guidance. I debated and researched for a couple of months, constantly looking for a stop sign that never came – thank goodness!’

support stops it being scary

sKids director Chris Bartels is looking for new franchisees all around New Zealand who share Jools’s passion for the work she does every day.

Safe Kids in Daily Supervision www.skids.co.nz Contact Chris Bartels P 0-9-576 6602 P 0800 SKIDSBIZ 0800 754 372 chris@skids.co.nz

‘If you want a business that works for your lifestyle, this could be the opportunity you’ve been looking for,’ says Chris. ‘You don’t need teaching experience, just to enjoy encouraging and helping kids to be their best possible selves. Give me a call to see if sKids is the right fit for you.’

an opportunity to

make a difference

in your local community Now is a great time to invest in a sKids franchise. New Zealand’s Out of School Care (OSCAR) industry is thriving and families need quality OSCAR programmes. We consider it a great privilege to support our families, schools and communities.

‘I’m very hands-on,’ Jools says. ‘I like to go in every day and work with the kids – it’s important for me to be a face, not just a name. My staff know they’re well-supported, and our kids and their families know me so I have a real connection with my community. Recommendations from families are one of my greatest tools for continual growth, so it’s important to build those relationships. The nature of childcare is that it constantly changes; kids grow up, people move away, situations change, so I will always be looking for ways to grow and bring in new kids. At the moment I’m looking to expand my business into another couple of schools, building relationships with principals to get a foot in the door.’ sKids also offers initiatives such as the FoodStorm programme, which teaches kids about nutrition, kitchen safety, how to follow a recipe and making good food choices. ‘I love to offer lots of cooking and sports activities – kids love participating, and there’s a lot of variety. Children love to try new things, and they behave well when they’re kept busy so I’m always finding new things for myself and my staff to do with our kids.’

advertiser info

Investment levels start from $45,000 +gst.

sKids (Safe Kids in Daily Supervision) is a nationally-recognised brand with over 170 sites providing regular after-school and before-school care, as well as holiday, cooking and intermediate programmes. One of the things Jools really values about being a part of a well-established franchise is the ongoing relationships with other franchisees as well as the franchise support team. ‘As a single parent, to begin with I didn’t have anyone to bounce ideas off, or talk through my fears – now I have a great support network,’ says Jools. When I went to my initial training course, there were 10 franchisees learning together, which made it a lot less scary.

it’s not work if you love it

Jools Da Silva

We are looking for local partners like you who have: • A passion for working with children! • Strong leadership • Superb organisational skills • Great communication skills Does this sound like you and are you interested to know more? Please contact Chris Bartels on 021 974 221 or chris@skids.co.nz

www.skids.co.nz

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FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37 AM Page 1

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

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Spring 2018

Year 27 Issue 03


opportunity: retail

GET

FLOORED

Carpet Court franchise partners have a strong brand and systems underfoot

R

onnie Montgomery appreciates the value of the Carpet Court franchise more than most. Having set up a flooring and installation business in Upper Hutt with his brother-in-law in 2001, the pair spent a dozen years building it successfully, ‘But we never reached the level I craved – until we joined Carpet Court four years ago,’ says Ronnie. ‘Since then, we’ve never looked back. ‘Everyone knows the Carpet Court brand, and I’d always followed their growth closely, saying I’d be happy to take a store if it became available. Well, the chance came in 2014. We didn’t even move shops – all we did was rebrand on the same site, and we’ve been flying ever since.’ The Carpet Court Group is New Zealand’s largest flooring retailer with over 60 stores, meaning franchisees enjoy big advantages in buying power, group marketing and almost every other aspect of business. ‘Our stores serve a very wide customer base indeed,’ says head of retail Colin Jones. ‘We are leaders in the retail residential market, the commercial office market, and have national relationships with insurance companies, group builders, retirement village operators and most other large commercial organisations. ‘We have key relationships with Mohawk, the world’s largest flooring company, and Cavalier Ronnie Montgomery: Bremworth, New Zealand’s most ‘I had all the low-down on how trusted wool carpet brand. In good the business actually was’ addition, our direct sourcing programme imports exclusive high quality well-priced products from international manufacturers that are then distributed through our central warehouse. With television and digital marketing support (including a recent partnership on The Block NZ), Carpet Court sell more than three million square metres of flooring each year on average. Now we want more franchised stores in strategic areas to push that figure even higher.’

exceeding expectations Ronnie says it wasn’t just the impressive figures and the buying power that encouraged him to join Carpet Court. ‘I’d talked to many people in the industry, and got to know many of the franchisees, so I had all the lowdown on how good the business actually was. That gave me a great deal of confidence.’ Like any good businessman, Ronnie still ran the figures past an accountant who knew the industry well. ‘He was right, he’s still right and so am I,’ he laughs. ‘We’ve reached and even exceeded the level I was aiming for.’ Four years on, Ronnie cannot say enough about the franchise or the support he has received over the years. ‘I’ve had all the back-office support I could want, and help is never more than a phone call away. Since I joined they’ve introduced a new training programme for staff and many other improvements – honestly, without their support we’d never be where we are today.’

putting sales and management skills to work

In Te Awamutu, Brett Watson joined Carpet Court back in 2003, before it developed from a buying co-operative into a fully-supported franchise. ‘I’d done pretty well in the alarm industry after being a livestock agent for some years,’ he explains. ‘I was semi-retired, but my wife was quite keen I should go back to work. Well, as I quickly discovered, once you pass 50 your options are limited. Then I found an advertisement for a business, worked out it was the local Carpet Court and, to cut a long story short, I’d bought it within about an hour!’ Brett considers himself lucky. ‘I knew nothing about the industry whatsoever, but as the franchise developed more systems and with good management and good marketing, I turned the store from an “also ran” into what is consistently one of the best performers in the group, despite being in a small town. It’s a great business. ‘Fifteen years on I’m still loving it, and much of that is down to the culture in the franchise. We have Brett Watson: some very good operators, and ‘15 years on, I’m still loving it’ they are more than willing to help out newer franchisees in any way required. That’s what I’ve really enjoyed about the business – we are a network, and everybody has their own mentor, as well as the support from the franchisor team. From the point of view of building the business, it helps if you live in the district – people like to know who you are and what you do, so if you are prepared to get out there in the community and put in the hours, the business will serve you well.’ Ronnie Montgomery agrees: ‘These days, most of my business comes from referrals,’ he smiles.

long term business Carpet Court is seeking suitable people to open new outlets in key locations around the country. An investment of around $250,000 will be required, with the total depending on location and fit-out. Carpet Court provides design and assists in fit-out management, as well as training and initial and ongoing support. Ronnie sums up his experience. ‘My decision to buy the Carpet Court franchise four years ago has been totally vindicated and we’ve never looked back. Any business needs time and effort to succeed, but Carpet Court has delivered great results and a great lifestyle.’ Colin Jones concludes, ‘As Ronnie and Brett have both proved, if you work at it then Carpet Court can offer franchisees big long-term rewards. To learn more, contact me and let’s talk.’

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advertiser info

Carpet Court www.carpetcourt.nz Contact Colin Jones franchise@carpetcourt.nz

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updates from our website

Our pick of the top news stories from www.franchise.co.nz

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Economy ‘falling into place’

Earlier this year, Australian rugby player Israel Folau said on Instagram that gay people would go to hell unless they repent of their sins. Just before the start of the Bledisloe Cup, the Hell pizza franchise responded by launching a campaign with the RainbowYOUTH charity. Together, they aim to raise $75,000 for the charity by selling T-shirts bearing the slogan: The Only HELL I’m Going To.

Westpac’s latest Quarterly Economic Overview presents a rather more reassuring picture of New Zealand’s economic future than the current crop of business confidence surveys might have you believe. ‘The pieces of the puzzle that we laid out in past Overviews are now falling into place,’ says Dominick Stephens, Westpac’s Chief Economist. ‘We have consistently warned that the economy would slow, businesses would feel the impact, the Treasury and Reserve Bank would revise their forecasts down, and the New Zealand dollar would fall. All of this has come to pass. ‘Our unchanged view is that the next phase for the New Zealand economy will be a modest and temporary pickup in growth on the back of government spending. Beyond 2019, we continue to expect a gradual cooling in economic growth. The economic slowdown to date has been a domestic spending phenomenon. The flipside of lower spending is higher saving, as evidenced by New Zealand’s shrinking overseas net debt position. What we are now witnessing is the long-awaited rebalancing in the New Zealand economy. The economy may be slower, but it is gradually moving onto a surer long-run footing.’ Two areas of particular concern to the franchise sector are the availability of suitable staff and the potential pressure on wage costs from increases in minimum

WHO’S GOING TO HELL?

The campaign slogan is intended to empower allies to take a stand in support of the LGBTIQA+ community by reappropriating a highly publicised discriminatory slur.

wage rates. The Overview suggests that there will be only small and predictable changes in these areas. ‘Wage inflation increased to 1.9 percent in the year to June, and we expect it will rise to around 2.3 percent p.a. over the next few years. Although the unemployment rate is expected to increase modestly in the short term, it is still relatively low and a firming in GDP growth is on the cards. Wage growth will also be boosted by increases in the minimum wage and collective bargaining agreements, especially in some public sector roles. ‘We expect inflation to remain well contained. Consequently, although we do expect longerterm swap rates to rise, our long-term interest rate forecasts are no higher than in previous Overviews, and are not high by the standards of history.’

‘Our Hell is a place of diversity, equality and opportunity, not discrimination or negativity,’ said Hell General Manager Ben Cumming. ‘We share these values with RainbowYOUTH and are very proud to back their cause.’

Campaign supporters – including a number of Kiwi celebrities – will be encouraged to post photos and videos of themselves wearing the T-shirt on social media. Using the handle #theonlyHELLimgoingto, the aim is to inspire a social movement in Aotearoa in the style of #metoo or #takeaknee. RainbowYOUTH Communications Manager and 2IC Toni Duder said the seriousness of the issues facing LGBTIQA+ individuals demands greater awareness and action in all areas of life. ‘In Aotearoa, discrimination means that LGBTIQA+ youth have higher rates of negative mental health outcomes (such as self-harm, addiction and suicide) than their straight and cis-gender peers. With lives at stake, we can’t afford to take any steps backwards.’

Shortage of franchisees, staff, limiting growth

The availability of suitable franchisees and staff continues to pose problems for franchisors despite positive signs. The latest Franchising Confidence Index from Franchize Consultants continues to demonstrate mixed feelings among franchisors and service providers, with sentiment fluctuating from quarter to quarter. While expectations have improved with regard to access to financing and improved sentiment towards profitability levels, concerns about the availability of suitable franchisees and suitable staff continue. While there is ongoing uncertainty about general business conditions, franchisors are more positive about general business conditions compared to other surveys. ‘Demand is starting to pick up again, per normal for the latter part of the year,’ one franchisor reported. There is still a scarcity of people wanting to purchase a franchise despite high levels of interest.’ Other notable themes included uncertainty due to increasing wage requirements and immigration requirements, with the latter also increasing perceived pressure on access to staff and franchisees. The food & beverage and cleaning markets expressed concern around the impact of increased fuel costs and the flow-on effects of that. A number of comments alluded to industries where demand is very strong and growth is improving: property management and renovations were two of particular note, along with business support.

FRANCHISEE’S ADVERTS PROVOKE BACKLASH A recent news story about a franchisee who posted some ill-advised adverts on Facebook and the media storm that followed illustrates the need for franchises to be prepared when an issue erupts.

A series of Facebook adverts placed by the Te Aro franchisee of the Quinovic property management business targeted landlords as prospective clients, but in a way that offended many people. One advert appeared to suggest landlords aren’t

16

charging enough rent if tenants can afford a night out, showing people clinking glasses underneath a tagline asking landlords if they were financing their tenants’ social lives. The franchisee wrote that it was expert ‘at maximising the return of your investment property.’

The adverts made front page news on both the New Zealand Herald and Stuff websites, with comments on both the sites and their social media pages opening the whole brand up to

abuse. The controversy gave an often-anonymous platform for those who wanted to share negative stories about their own experiences with Quinovic, whether those stories were real or exaggerated. At a time when the rights and plights of tenants, and the state of New Zealand’s rental housing stock, are subject to increasing political and legislative pressures, the timing of the franchisee’s campaign couldn’t have been worse. The adverts were quickly withdrawn, but not

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Coffee franchise embraces Chinese social media The Columbus Coffee franchise has launched a new social marketing programme on the WeChat platform, which has over 1 billion active daily users according to the BBC. At the same time, it has introduced an internal WeChat group for its franchisees and is rolling out WeChat Pay and AliPay to selected cafés around New Zealand. The initiative is based on the popularity of this payment method internationally and has been launched in preparation for the Year of Tourism 2019.

For the last few years, China has been New Zealand’s fastest-growing visitor market. There were 449,000 Chinese visitor arrivals in the year ended June 2018, and current predictions are for Chinese visitor numbers to more than double from 2017 to 2023, to around 913,000 visitors spending more than $4.3 billion annually. WeChat has started to gain a stronger presence in the tourism industry in New Zealand with a small number of national retailers also using the app. However, Columbus Coffee is one of the first national hospitality brands to become involved. Columbus Coffee’s Group Brand & Marketing Manager, Anna Walker, says, ‘We’re excited to be the

first national café group in New Zealand to be launching with WeChat and see it as a critical step in supporting a rapidly growing domestic and international visitor customer base, particularly ahead of the Year of Tourism next year. ‘Reliance on traditional methods to reach Chinese audiences ignores the hard facts around the importance of WeChat as a means of engagement and supporting the customer experience. WeChat is the most popular form of social media used by Chinese visitors and migrants to New Zealand, and this is a good way for us to let them know about the Kiwi café experience we offer throughout the country.’

Choosing a Professional Advisor When you’re buying or setting up a franchise, its important to get accurate and useful advice. Stewart Germann offers some hints Stewart Germann on choosing the right advisors Franchising is a great way of doing business, and it really suits New Zealand. However, great care must be taken in order to avoid potential pitfalls which could prove to be costly, for a franchise relationship is like being in a marriage – easy to enter and expensive to leave. So be prepared to bite the bullet and pay for some professional advice particularly in the legal and accounting areas. In this area, as in many others, you... ...continue reading at: franchise.co.nz/article/28

in brief • Restaurant Brands has signed a new 10year master franchise agreement for Pizza Hut with owner Yum! Brands. Restaurant Brands will continue to run marketing and operations and will provide development support to new franchisees.

• A new app from Westpac enables franchisees to receive card payments and send invoices, quotes and receipts without having full merchant facilities and dedicated eftpos machines. The Get Paid app is paired with a secure card reader to enable them to do business anywhere without ongoing merchant fees.

• The company has also sold the New Zealand licence for Starbucks after seeing the brand decline from a peak of nearly 50 outlets to just 22. Restaurant Brands blamed NZ’s strong coffee culture and competition from some very strong brands for Starbucks’ poor performance here compared to the USA.

• Domino’s in the US is offering grants to local councils to fill in potholes on local roads so their deliveries won’t be jolted. Paving for Pizza has attracted a lot of attention – and is seeing the Domino’s logo sprayed on public highways across four states.

before they had been widely shared, with images copied and repeated in professional as well as social media. Quinovic chief operating officer Paul Chapman stated that the ads had been pulled because they did not conform to the company’s brand standards, and advised, ‘Quinovic Group office do not support the imagery and messaging in the ads, and we have censured the franchisee in the strongest possible way.’ ‘Time will tell what it does to the company’s bottom line, but its reputation could take a long time to repair,’ suggests Pete Burdon, who runs media training programmes for franchises and recently hosted a free webinar in conjunction with Franchise New Zealand. Find more analysis of the issue and tips from Pete at www.franchise. co.nz/article/2793

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Franchising – it’s in our DNA

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for a FREE PRINT COPY go to www.franchise.co.nz/free_issue paramount franchise ad june 2017#.indd 1

31/5/17 9:31:16 AM


opportunity: business & commercial

DRIVING AMBITION Corporate Cabs offers drivers of all ages an affordable entry to top-level business

A

s an experienced engineer, Paul de Abaitua knew exactly what he was looking for in his own franchise. It had to be a good investment with a sustainable income stream, have sound management at the franchisor level, and have well-established processes and procedures in place to enhance profitability and ensure safety. Paul also wanted something where he could enjoy meeting other professionals, which is what led him to start investigating Corporate Cabs. It took a few years before he was ready to make the switch, but after 14 months he’s glad he did. Does he have any regrets? ‘Hell no,’ he laughs. ‘In the last financial year I turned over $120,000 in just ten months, and met some fascinating people. I even got to spend two days with the Lord Mayor of London!’ The taxi industry in general has been disrupted by the rise of Uber, but Corporate Cabs has gone on growing thanks to its focus on providing a quality service to corporate clients. Founded 27 years ago, there are now 350 owner drivers covering New Zealand’s main cities and the Queenstown region. ‘Having quality vehicles and providing a professional service gives our franchised owner operators the ability to earn a higher level of income than the industry average,’ explains Colin Samson, the company’s CEO. ‘Up to 80 percent of journeys are pre-booked through corporate accounts, creating a safe and reliable working environment for franchisees.’

Paul de Abaitua: ‘The company will support you all the way’ be prepared to go the extra mile,’ says Paul de Abaitua. ‘The system will help you avoid roadworks but you need to know where you’re going rather than relying on GPS. Always arrive early for pick-ups and let them know you’re there. Be a good communicator, and treat people the way you’d like to be treated – with respect and kindness. What with my regular clients and the business coming through the Corporate Cabs accounts, I haven’t sat on a taxi rank for two weeks!’ Paul clearly loves his new career. ‘For me, the Corporate Cabs experience is just great. The company will support you all the way, and there is great camaraderie between the drivers, too. If you’re thinking of joining the franchise, don’t be afraid – contact Dave!’

advertiser info

Corporate Cabs www.jointhefleet.co.nz Contact Dave Thornley P 0-9-632 0616 dave@corporatecabs.co.nz

And the company hasn’t been standing still. The old stately Holdens are being phased out in favour of the new European Skoda Superb: ‘More comfortable, more economical, a better drive and more space,’ says Paul, who has already made the change.

better business model In addition, a new business model has been introduced which gives franchisees a share of gross revenue. ‘This is more lucrative than the old levy and admin fee that used to be standard in the industry, and enables our franchised owner drivers to earn more,’ says Colin. ‘The percentage charged actually decreases as turnover increases, so the more franchisees earn, the greater the share they receive. Because accounts are handled through Corporate Cabs, they are guaranteed payment the following week, which reduces problems and improves cashflow.’ With the new model, franchisees are encouraged to make the most of their investment by taking on a driver who can operate the vehicle during their own down-time, enabling them to maximise their earnings. ‘Employed drivers have to go through the same customer service training, of course, and it means franchisees aren’t reliant solely upon the hours they can put in themselves,’ Colin explains. ‘Most franchisees are now doing well over $100,000 a year, with some turning over $175,000-plus. That’s not all profit, of course, but it can give you a very comfortable income – and some of our franchisees are now starting to build their businesses further by operating multiple cars.’

start from $20,000 Colin says that you can join Corporate Cabs from as little as $20,000. That includes a leased vehicle, full training, uniform, equipment and signage. ‘Potential franchisees all sit down with our finance team to help them gain a full understanding of the business, and we recommend that they have their own advisor go over the figures, too.’ Corporate Cabs franchisees are all ages and come from all sorts of backgrounds. ‘The secret of success is to build relationships and always franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

19


buying a franchise: financial matters

FIT TO FIGHT Dean Madsen of Westpac discusses the economic cycle and how franchises can prepare for change

A

fter being in growth mode for seven years, some economists are suggesting that the New Zealand economy is entering a ‘mature’ phase – still growing, but more slowly. The strong growth has provided a tail wind for business, with some sectors performing better than others. Tourism and construction have been particular stand-outs, with record numbers of international tourists visiting our shores and a shortage of homes due to high levels of net migration and previous years of low investment in the construction sector. Slower growth this year had been predicted for some time, and has now been matched by a slowdown in consumer spending and a drop in business confidence. So what are some of the factors that could impact on business, and why are franchise businesses better positioned to deal with these?

Dean Madsen

purchase big ticket items. This change in spending habits would impact businesses differently: for instance, quick service restaurants might pick up additional sales from people who can’t afford to dine out at restaurants as often but who still don’t want to cook for themselves. Where sales are reduced, this will most likely lead to lower profitability or cash flow, meaning that a business owner would have less cash (funds) available to utilise in any of three main areas: • Investment in business assets • Repayment of any debt • Owners’ drawings

here are four possible factors to consider:

A significant downturn in the economy could also lead to suppliers tightening up on credit terms, meaning you may have to pay for goods purchased earlier than previously required. This would also have an impact on the liquidity of your business and would further reduce cash available in your business.

• Any increase in interest rates

good news for franchisees

• A slowdown in net migration

• A drop in business confidence leading to reduced investment

So how can being part of a franchise mitigate these or other factors? Well, successful franchise systems have several attributes that could be of great benefit to franchisees during a downturn. These include:

Should any of these factors eventuate, consumers would have fewer available dollars, resulting in a decline in discretionary spending. Such a reduction would have an impact on different areas in the economy, as consumers spend less on non-essential items or become less likely to

• A well-established franchise system with scale and strong supplier relationships may be more insulated from risk. It has the power to obtain better support for its franchisees from suppliers during a downturn than a smaller business with less bargaining power.

• Any increase in inflation

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STIHL SHOP is a nationwide network of locally-owned stores offering a wide range of high quality outdoor power equipment supported by fully equipped service workshops. STIHL SHOP owners and staff are friendly, approachable and fully trained with a strong focus on customer service and satisfaction. STIHL SHOP opportunities are available for new licensees in locations across New Zealand. For more information on how to join the STIHL SHOP team please contact 0800 864 264, email careers@stihlshop.co.nz or visit www.stihlshop.co.nz/Become-a-STIHL-SHOP-Owner_404.aspx

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• The experience and expertise of the franchisor will come to the fore. If a franchise has been through previous economic cycles and learned what to do in the tough times, they will be better placed to manage the franchise group’s strategy. This will be of particular benefit for newer franchisees. • The franchisor may be able to provide or negotiate further support during more difficult trading times. This could be in the form of better trading terms, deferred royalty payments or advertising support. • In addition, the franchisor may review how franchisees are operating their businesses, either as a group or on an individual basis, and look for further efficiencies to reduce costs or ensure that local marketing initiatives are as effective as they should be.

be prepared

Economic cycles are a normal part of life and every business needs to be prepared for both positives and negatives. However, it’s difficult to predict when downturns will occur, how long they will last and what impact they might have on specific industries. As a smaller nation we often get more impacted by external global shocks (although New Zealand’s economy performed better than most after the GFC). It’s important, then, to be prepared for business conditions to change over time. Ask yourself, do you have sufficient equity or ‘wriggle room’ to enable you to make the most of opportunities should economic conditions decline? The way to do this (preferably with your accountant) is to develop a Maximum Risk Adversity (MRA) case to assess your ability to repay your loans if the business is impacted by various adverse factors. These could include: • Reduction in sales by a certain percentage; • Reduction in business gross margins; • Increase in expenditure; • Or a combination of the above. The benefit of completing a MRA will be to give you an awareness of what the impact could be on your business and personal circumstances. That gives you an indication of what to look out for and puts you in a better position to react at an early stage. It’s worth noting that businesses that have a strong financial model in place during downturns in the economic cycle are often best placed to make the most of the upswings that follow. During the last downturn, we saw customers use various different strategies to ensure they were well-placed to withstand the impact it could otherwise have had on their business performance: • Some customers sold down assets to reduce debt and improve their cash reserves; • Some changed their funding structure to put a more appropriate one in place for their own stage in the business life cycle; • Some looked to restructure their funding to ease the burden of high loan repayments on cash flow, or sought temporary assistance.

the good news for buyers

If you are looking to purchase a business at the moment, you should give careful consideration not only to the possible impacts of any downturn but also to how much you should pay for the business you are looking to purchase. In recent years, low interest rates have boosted all types of asset class prices, including the value of businesses. Most business sales are based on a multiple of earnings; however, what happens to the business value when earnings decline or interest rates rise? Care needs to be taken to ensure you are not overpaying for a business from Day 1, and this is where trusted advisors such as a specialist franchise accountant and lawyer can be invaluable about the author in helping you negotiate a realistic price. Despite the negative perceptions of downturns, they can actually present opportunities for growth. They can make it easier to find premises, negotiate leases and find good employees. The value of property can also reduce, making it cheaper to purchase or develop new sites. So how well placed are you to face the challenges of change in the economic cycle – whenever they occur? A little planning and foresight now will go a long way towards putting you in a better position.

Dean Madsen is Commercial Manager, Business for Westpac and a specialist franchise banker. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

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Estelle Logan outlines some of the ways that buying a franchise can make going into business for yourself an attractive option

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orking for somebody else isn’t exactly secure these days. When you own your own business, you’re more in control of when you work and what you do. It also means you can act quickly to meet your customers’ needs and secure your livelihood. But working for yourself does mean taking a risk. The trick in business is to reduce that risk as far as possible. That’s where buying a franchise can pay off. If you do your pre-purchase research (otherwise called ‘due diligence’) carefully, then choosing the right franchise business can reduce your risk considerably.

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You see, while you might know a lot about yourself – your willingness to work hard, your ability to overcome problems, your determination to succeed, your pleasure in doing a good job – you don’t necessarily understand everything you need to know about running a business. As national franchisor for V.I.P. Home Services in New Zealand for over 20 years, I’ve often heard people say, ‘Why would you buy a franchise to mow lawns or clean houses? It’s so easy!’ Well, the answer is that there’s an art to mowing lawns and cleaning houses professionally and knowing how to make money and build a business while doing it. Think about your own property. How long does it take you to do your housework or mow the lawns? Most people we talk to will say, ‘It usually it takes me all Saturday morning.’ If you were doing it as a business and it took half a day per time, could you really make money only doing 10 properties a week? But a franchise will not only help you find customers – it will teach you how to clean 5-6 houses per day or 10-15 lawns or more per day to a professional standard. That’s the difference between doing a job and running a business. Here are some examples to show how franchising can help you reduce the risks involved in going into business. These are mostly drawn from the home services sector, but the same applies to franchises in all sorts of industries. Remember, franchising is not just about branding and marketing – it’s about training and systems that allow you to make the most of the time you put in and help you achieve a profitable return on your investment.

reduce TRIAL & ERROR What equipment do you need to start your new business? Where can you get the best deal? How will it be supported? What products should you use to get the best results in an efficient way? What are industry standards? These are all important questions when you first start, but they’re questions to which your franchisor will know the answers. They will have researched the best possible methods, and researched new products and equipment as they come on the market. With the strength of the franchise, they’ll also have negotiated good deals. As a franchisee, you have immediate access to all these advantages from the very start of your business.

reduce MISTAKES Mistakes are costly – both in time and in the growth of your business. In our business, if you use the wrong sprays or damage trees because you don’t know any better, the cost of remediation can be huge. Scratching tinted windows when you clean them can be very expensive, while using the wrong products on showers or bench tops can void manufacturers’ warranties. This sort of knowledge is included in your training and regularly updated. It keeps your risks down and your reputation high.

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Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


www.istockphoto.com/Artystarty

h to MENT

reduce TIME When you first start in business you’ll spend a lot of time learning how to do things, when to do things, how to get customers, etc. If you’re doing it alone, you’ll only learn from your mistakes. If you’re trying to build a mobile business, you’ll probably find you spend more time travelling to jobs than actually doing the work that brings in the money. It could take a long time to start turning a profit. Also, how do you quote each job to ensure that you can make a fair profit while being competitive? As a franchisee, you will be taught this and more by experienced professionals. This minimises the time from training to profitability as you apply the knowledge of a proven system. One of my favourite sayings is, ‘The only bad job is an under-priced one!’ No matter how difficult or time-consuming a job may be, if it has been priced correctly it will be a good job. Under-pricing will lose you money or cause you to cut corners and make customers unhappy.

reduce STRESS A lot of people get into business for themselves to get away from working for others, to be rewarded for the efforts they put in, and to make their own decisions. But being a business owner is stressful – it requires discipline, knowledge, training, assistance and advice. That stress doesn’t just fall on you – it can also affect your partner, children, family and home life. As a franchisee, you are not alone. You have a support team available at the touch of a phone, other franchisees to share experiences with, and someone to turn to for advice when things get tough.

reduce GUESSING Guessing what products to buy, what to charge, where to advertise, when to replace equipment or expand your offer is no way to run a business. With a franchise, you’ll have access to manuals, advice, formulas and recommendations from people with real experience. They’ll have seen and helped other people who have faced exactly the same questions as you, and will have data and information to help you make the right decisions as you grow. That means you can focus instead upon serving your customers and growing your business.

reduce RESEARCH If you’re running an independent business, where do you go for information and how do you know how good it is? What are the best chemical-free cleaning methods? You can go to three different suppliers and all will promote their products or equipment but what really is the best for you? What’s the best way to reach new clients? Franchisors do this research, which means you don’t have to spend your own time doing it. That gives you more time to spend out on the tools or serving customers – the things that actually generate income.

reduce COSTS Because franchisors can negotiate on behalf of tens or hundreds of franchisees, they have much better buying power than independent business owners. That applies not just to equipment and products, but to all sorts of services such as insurance or communications. Such deals can improve costs, payment terms or servicing arrangements. Some franchises also have preferential arrangements with banks, making it easier to secure finance – you may even be able to borrow against the business itself.

Having an established name behind you will bring in customers right from the start and save you the cost of building your own brand from scratch. The level of knowledge required to keep up with changes in the digital marketing world is ever-increasing, and if you’re on your own you’ll have to pay for that either in wages or to a third party. It’s worth looking at the way a franchise operates to see how else it can help you become more efficient or profitable, too. For example, for a mobile business, spending time travelling to and from far-flung jobs can be frustrating and time-consuming – and means you can’t service so many customers in a day. V.I.P. works a geographical system which reduces franchisee down-time by providing them with new enquiries in the area they are already working. As the business grows, travelling time is reduced – increasing earning power.

reduce TRANSITION The transition between employment and working for yourself is immense. No longer do you receive regular pay; no longer do you get sick pay, holiday pay or days in lieu. Instead, you have to accept that when you’re not working, you’re not earning, and you have to put money away for GST and tax requirements, too. That takes organisation. With a franchise you’ll be provided with systems to help you get on top of all that and make the transition into self-employment easier. V.I.P. provides business mentoring and regular support meetings with ongoing training to help franchisees manage their businesses better.

reduce THE UNKNOWN Going into business for yourself is scary. The truth is that, until you do it, you cannot be certain whether you are going to make money or not. Even then, things like loans, cashflow, taxes and unexpected costs mean that it might be many months before your accountant can tell you how you are really doing. It’s different when you buy a franchise. A franchisor will know exactly what costs are involved in setting up the business, and be able to give you examples of how other franchisees have grown and progressed over time. They will explain funding and cashflow requirements and know about any seasonal variations in their particular industry. In some cases, they may even offer paid training or work guarantees (see page 40). The result is that you have a clearer picture of what is required, and what is possible, from day one. Best of all, you won’t be left on your own to struggle. With any franchise, you will be required to pay ongoing franchise fees in some form: a flat weekly fee, a percentage of turnover, a mark-up on product or service supplied, or one of several other methods. In return, you’ll receive ongoing advice, assistance and information, from specialists experienced in your about the author own particular business. Think of it as business coaching, mentoring or Estelle Logan and her husband whatever – their purpose is to help you John have been NZ National Franchisors for V.I.P. Home succeed and build the best possible Services for 24 years. V.I.P. is a business you can. Add this to all the multi-award winning franchise other advantages, and you’ll quickly see having received awards in why a good franchise can be a far more franchisee, master franchise and system categories. Estelle is also attractive – and far less risky – option a past Chairman of FANZ. than going it alone.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

23


opportunity: home & building

STAGE COACHES Dream Doors support platform helps franchisees as they grow

data we have collected, we know what level of sales they need to achieve on a monthly – even a weekly – basis to achieve their goals. Let’s say Winners: Derek Lilly with Adrian Kay you’re achieving a conversion of Dream Doors Christchurch rate of 1 sale in every 5 leads and your average sale is $10,000. That means you need 5 leads to generate $10,000 of sales. Our system tracks the return on every marketing dollar spent so you know how much you need to spend to achieve your goals – and where to spend it.

A

ccording to Derek Lilly, ‘A lot of people who buy franchises love the opportunity but don’t have the management training or experience of how to run a business. The test of a good franchise is whether it can provide them not just with the brand but also the ongoing tools to help them develop the necessary skills to succeed. ‘We’ve spent 10 years developing our platform here at Dream Doors and the results are quite exceptional. Rob King, the COO of our new US venture, used to run a franchise there with an annual turnover of $750 million and when he saw the back-end systems that we use, he said, “I’d have given my right arm for something like this!” That’s how good they are.’

‘We build up a complete picture of how each franchisee is doing and our coaches review the data every month to help you stay on track. That enables you to build a much larger business than would otherwise be possible.’

Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost and wastage of building new units. Since Derek Lilly set up in Wanaka in 2008, the franchise has expanded throughout New Zealand and Australia.

hot opportunities Dream Doors has a number of opportunities available immediately in New Zealand and Australia, including four established areas in Auckland. Derek recommends that franchisees have access to $200,000 (including working advertiser info capital).

very profitable ‘The Dream Doors franchise is very profitable, but having a good product isn’t enough to ensure that franchisees can build a sustainable enterprise – you have to be able to manage the numbers, too. Our Franchise Management System brings together everything you need to take charge: lead management, KPIs, financial data, conversion rates, online accounting and more. It’s linked up with our Learning Management System for training, and then supported by our field managers.

‘This can be a very profitable business for anyone who has sales skills, along with a willingness to be coached and apply our systems to make the most of the opportunity. Contact me today to find out more.’

‘We sit down with each individual franchisee to build their business plan, not just when they first join but every year. For example, because of the

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

Introducing Our Associates Andrew Skinner – Senior Associate Commercial and Franchising andrew@germann.co.nz

Khushbu Sundarji – Associate Franchising and Property khushbu@germann.co.nz

Andrew joins SGL with over 15 years of experience in corporate and commercial work. Andrew advises on the full range of business law issues and has a strong commercial focus developed from senior in-house roles.

SGL STEWART GERMANN LAW OFFICE

09 308 9925

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www.germann.co.nz

Stewart Germann

Khushbu is experienced in the sale and purchase of property, sale and purchase of businesses and also has expertise in franchising and licensing and drafting commercial contracts. Khushbu worked in Melbourne for two years prior to joining SGL.

Franchising – it’s in our DNA

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


opportunity: leisure & education

Scratchpad Technology Learning Centres are a proven business opportunity offering a much-needed service

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SHAPING FUTURES

nne Casey’s son Bryan (14) was always interested in technology, to the point his parents became worried about the amount of time he spent glued to his electronics. ‘I met Vijesh Nangia through an ATEED business advisor,’ Anne explains, ‘and when he told me about his Scratchpad business, I thought it might be a perfect opportunity for Bryan to see if his interest in technology could be turned into something useful, rather than letting it control him. He’s a smart kid, but had never found anything that caught his attention for long – until now.’

Scratchpad’s founder, Vijesh Nangia, explains, ‘The concept behind Scratchpad is to teach our kids to become creators of technology rather than just consumers. We teach kids essential technology skills such as coding, robotics and 3D printing through after-school classes, weekend sessions and a complete range of holiday programmes.’ With a clear business model and solid systems in place, the business has gone from strength to strength. The first franchise is thriving after opening in Botany a year ago, and now Scratchpad is looking for franchisees throughout the country.

developing problem-solving skills Anne got involved with Scratchpad’s first centre at St Lukes Auckland soon after it opened in 2015, first as a parent and then an advisor, and speaks highly of the company both as a successful business and a much-needed service. ‘Bryan has been attending weekend sessions since 2016, and of all his classes and activities it’s the only one he doesn’t have to be pushed to go to,’ Anne laughs. ‘One of Scratchpad’s keys to success is the fact that each individual learner can progress at their own level, and receive one-on-one attention to help them succeed, which is something I can personally attest to. Even when it gets hard, the communication with tutors helps them to persevere and see results – which encourages them further.’ As a parent, Anne even attended a Scratchpad parent/child self-balancing robot course with Bryan, Bryan and Anne Casey which opened her eyes to the way this kind of learning could shape his future choices. ‘The programme he’s undertaken has shown us how he may be able to turn his passion for technology into a career. Watching him work through things, there’s so much logical thinking that’s involved and I could see the way he took concepts he had learned and used them to work out new issues. It’s not just a focus on the problem in front of you; the Scratchpad programme

teaches the building blocks of coding that can be applied to other things. It’s reassuring to us as parents to know what skills are being developed and where this could take him. Now I can help him shape his career and figure out his future. At the moment,’ she smiles, ‘I could see those specific skills and interests shaping him into an AI engineer or even a pilot.’

solid foundations Scratchpad Technology Learning Centres provide kids with the opportunity to work with the application of programming and Artificial Intelligence in areas such as robotics and 3D design and printing. ‘Parents are encouraged to come in and see what their children have achieved and understand the practical applications of the skills they are acquiring,’ says Anne. ‘This really highlights the opportunities that this kind of learning provides. ‘Vijesh is also a director in a leading IT consultancy and has created a solid foundation from which the franchise can grow into the future. Bringing in the latest technology, he’s always pushing to be at the forefront and looking to what’s next. ‘For Scratchpad franchisees, there are already a lot of structures in place to make operation easy. Vijesh has used his industry know-how to engineer robust internal systems and processes. The business operates on a system of agile learning – as a franchisor, Vijesh happily works with franchisees who bring fresh ideas to the table; testing out new ideas, looking at the results and saying, “OK, now how do we improve this?” It’s a very consultative process, which allows franchisees to feel a real sense of ownership within the brand.’ Franchisee Lynette Hefer agrees, ‘Working closely with a franchisor who is open to making changes and trying new things is amazing. Technology is constantly changing and we never stop learning, so to have a business model that evolves and changes with it has been of immense value.’

build your business Virtual classes have already proved the demand for Scratchpad all around the country. ‘Now we need franchisees who can meet that demand and grow their own businesses,’ says Vijesh. ‘The total investment required, including all equipment, fit-out, training, software and course schedules, is from $120,000 depending on location, and we will be with you every step of the way as you build your business. ‘You don’t have to be Bill Gates – just comfortable with technology and enjoy working with children. You’ll do some teaching yourself and also employ part-time staff. Business and marketing experience is helpful; leadership, drive, commitment and passion are a must. ‘If you share our vision and have the qualities we’re looking for, give me a call.’

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advertiser info Scratchpad www.scratchpad.co.nz Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

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for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


opportunity: food & beverage

old hands NEW GROWTH

to say, the profitability of our New Zealand franchisees is good, with strong sales and customer growth, and I’m looking forward to helping them perform even better. We already have 125 stores here and have aggressive plans to maximise store growth which will increase marketing and buying power for the benefit of all.’

Pizza veterans rate Domino’s as the business to buy

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ayesh Madhav has seen many changes in the pizza business since he opened his store back in 1999. ‘When I first started, it was all about pizza, drinks and garlic bread,’ he recalls. ‘These days, Domino’s has a much wider range with gourmet pizzas and decadent desserts as well as the traditional items. ‘But the biggest changes have come in technology. Domino’s is accessible on so many platforms that most people order and pre-pay online or via the app, rather than phoning in. That means that although we are doing many times more sales, the stores themselves are quieter with less cash handling so we can focus on delivering the best possible product.’ And Domino’s technology helps improve the product too, not just with better, faster ovens, but with apps that help ensure pizzas can be fresh out of the oven when the customer arrives, or enable home-delivery customers to track progress to their door. All these efficiencies add up to improved profitability, and helped to encourage Jayesh to open a second Domino’s outlet three years ago, He now owns both the Water Street and Kamo stores in Whangarei and has his eye on the potential for two more. ‘The great thing about Domino’s is that they want you to succeed and will help you to expand into multiple units as the market grows.’

driving profitability Cameron Toomey says that there’s plenty of opportunity for new franchisees to establish new outlets and develop multi-store operations throughout New Zealand. Cameron’s another veteran of the pizza business, having joined Domino’s Pizza Enterprises in Australia 9 years ago after 16 years with McDonald’s. He’s recently been appointed GM of Domino’s New Zealand and brings a strong operational and financial background to the role. ‘Having an accounting background means that my number one focus has always been franchisee profitability,’ he says. ‘And my operational experience means that I can have honest conversations, talk about the numbers and then connect franchisees back to what’s actually going on in store. I have New Domino’s New Zealand GM Cameron Toomey with Whangarei dual franchisee Jayesh Madhav (right and top)

Cameron says that franchisees can quickly grow from one store to owning two or three to maximise the opportunities in their area. ‘You have to prove you’re a good operator, of course, and that means being very hands-on. Domino’s provides all the systems, training and mentoring you need, but it’s up to you to be in control of your store and lead your team by example. Our biggest franchisees, some of whom have five stores, still work behind the counter on a Friday or Saturday night to stay in touch with their staff and their customers. ‘Of course, to grow beyond two or three stores you have to be able to build a team of good managers, but the opportunity is there and Domino’s can help you grow the business you want.’

helping staff step up In Whangarei, Jayesh is already experiencing the difference. ‘With one store, you focus on making pizzas, with two you focus on training staff,’ he explains. ‘You can’t be in two places at once so instead you need to recruit the right people, train them properly and trust them – and reward them as well. Fortunately, Domino’s has lots of systems in place to help, so it’s up to you to make them yours. ‘For example, for training there are timelines, policies, procedures and lots of resources including an online training app. That’s really good – it means staff can learn at their own speed, and then have what they’ve learned reinforced by good management in store – I can work with them, reinforce the lessons, pick up what they’ve missed. Each station requires different training, from learning the five points that make a good pizza to making deliveries. When people step up and do a great job, it gives you a real sense of pride.’ And he rates other aspects of the business highly, as well. ‘When I first opened my store, it was with Pizza Haven, if you remember them. When Domino’s bought them out in 2003 it made a huge difference – not just to profitability but to how transparent they were with franchisees. I can pick up the phone and talk to anyone at Domino’s and know they will listen and help.’

lots of opportunities Domino’s is still growing and is looking for franchisees in many parts of New Zealand, ‘Especially in regional centres and fast-growing areas where we have locations available right now,’ says Cameron. ‘The investment for new franchisees is from $500,000 depending on location, and the returns can be considerable. ‘Domino’s is still a relatively young business in this country and we see lots more opportunities for the right people to build successful and sustainable businesses. If you’re prepared to be hands-on, lead a young team and give great customer service, I want to hear from you.’

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advertiser info Domino’s www.dominosfranchise.co.nz Contact Franchising Team P 0508 4 FRANCHISE 0508 4 37262 franchise.recruitment@dominos.co.nz

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FIND OUT ABOUT FRANCHISING Want to know more about particular opportunities or issues? Here’s where to go

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hen you buy a franchise, you need to do more than just find a business that you like the look of – you need to learn about how franchising works, about the alternatives available and, once you’ve found something you are interested in, how to find out whether it really will suit you. This magazine is a great place to start, and you can find much more information online at www.franchise.co.nz. The Franchise New Zealand website has been the biggest and best source of opportunities and advice for anyone looking for information about franchising since 1997. It’s updated every day and contains a lot more details on many of the 275-plus franchises and 50 specialist service providers in the directory at the back of this issue. And that’s not all. There are also hundreds of articles to help anyone looking at buying a franchise or franchising their own business, step-by-step guides and franchise profiles. There are even articles in Hindi, Korean and Chinese to help those who have English as a second language learn about the complexities of franchising more easily. One especially popular article covers 10 of the most important things to look for in a franchise business in New Zealand – find it at www. franchise.co.nz/article/2509.

searching the site So with all that information, how do you know where to start and how to find the information you were looking for? Well, the whole of the left frame of the site is given over to our navigation tool. This will display wherever you go in the site, so if something catches your attention you can quickly find out more.

for sale brings together new franchise opportunities, master licences, existing franchises for sale and profiles of franchise businesses all in one place. You can search the listings by industry, price or brand name. Although the website is independent, it also hosts the official directory of the Franchise Association, so you can filter your search to FANZ members, too (see page 32). That means you can quickly find exactly what you’re looking for or bring up a range of opportunities to suit your skills or your pocket.

advisors offers you a range of franchise-specialist accountants, lawyers, financiers, consultants and others. When you’re buying a franchise or franchising your own business, using a specialist advisor can save you time, money and, just possibly, your whole business. And it includes specialists who can help you run your business better, too. how to this is where you go to find informed advice from local and international experts on franchising. Buy a franchise includes step-by-step guides to what you need to do and how to find out about a business you’re seriously interested in. Franchise your business is for people who have an existing business and want to expand via franchising. There are also sections on management for franchisors and franchisees and info on franchising in NZ like statistics and surveys. This is where you’ll find the latest franchising news, too. So to learn more about franchising and franchise opportunities, go to www.franchise.co.nz.

BUILDING SOMETHING IMPRESSIVE? GET THE RIGHT LEGAL ARCHITECT Superb quality, exceptional service.

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Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


opportunity: retail

GROWING

business Palmers is one of New Zealand’s oldest brands – but its latest lifestyle store is right on trend ahead of the game Rod de Vries, Palmers’ General Manager, is excited about the new store. ‘Palmers has been synonymous with gardening in New Zealand for over 100 years, but modern retail requires us to keep re-inventing to stay ahead of the game. Our latest stores are modelled on the highly popular and diverse garden centres of Europe, centred around a licensed café with a full-service menu that will change seasonally. While we have everything customers need for their garden, we also offer a warm and inviting shopping space with products for the home, inside and out.’

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odern retail is about more than same-store malls, decaying high streets or dodgy deliveries. To succeed these days, retailers need to offer the opportunity to browse, lots of variety, pleasant surroundings and that all-important relaxing café experience. Those are exactly the features that are drawing crowds to the newly-opened Palmers Petone store, and the company is looking for franchisees with significant retail experience interested in purchasing this franchise or opening similar outlets around the country. In Petone, Palmers has completely remodelled half of what was previously the old IBM warehouse and turned it into a contemporary garden and lifestyle destination. An indoor retail space features a large home and leisure section with a wide range of gifts and home décor, fresh flowers, games, toys and activities, garden décor and the widest selection of houseplants in Petone. A fully-licensed café from Café Botannix, Palmers’ own in-house brand, is due to open before Christmas 2018. The outdoor living section features a wide range of barbeques from simple sausage sizzlers to high-end outdoor bbqs; a selection of contemporary outdoor furniture settings; and spa pools. Customers can also purchase a range of Stihl battery and cordless garden tools designed for smaller gardens. The approach brings a brand-new shopping experience to the Hutt Valley. The new Palmers store comprises 1,000 square metres of bright, vibrant retail space alongside another 1,600 square metres of garden centre, most of which is undercover. Palmers Petone manager Aaron Slight with team members Esther Vincent (left) and Fran McNamara (right)

Palmers introduced this new approach six years ago, immediately winning two top retail design awards. It has since been refining the concept and product mix to match customer needs while delivering an appropriate return on investment for franchisees.

franchise or joint venture opportunity Rod points out, ‘Palmers is a big opportunity that requires franchisees to have an extensive and successful business background, with access to capital over and above the 1 to 1.3 million dollars initial investment (plus stock). As a proven business leader with experience in running multioperational departments, you will be able to recruit and lead a strong management team to ensure every department runs successfully. ‘There’s a highly sophisticated franchise support structure that works with the franchisees across all aspects of the operation, from marketing through to buying and financial planning. Behind the scenes, franchisees benefit from a wide range of business management expertise, as well as our business development programme Accumen. This is unique to Palmers and provides franchisees with a wide range of tools covering everything from long-term strategy development, stock investment and health & safety to diagnostic tools to measure and monitor performance. ‘Having a base of traditional Palmers stores in place as well as the new centres increases buying power and means our marketing programme can be conducted on a national level, utilising a multi-channel approach across digital and social media, TV, radio, print, magazines, loyalty programmes and in-store activation. Franchisees also benefit from a full team of support staff who are professionals in retail operations, category development and café management, covering every aspect of running their businesses.’

more detail For someone with the right experience who is finding themselves frustrated with the corporate world or is looking for a new challenge, Palmers is offering an opportunity to develop a significant business of their own, says Rod. ‘Petone is a big opportunity with a number of options available, including joint venture arrangements and the possibility of taking the entire store including Café Botannix, or with the café franchised separately. We’d welcome the opportunity to go into it in greater detail. If you’re interested in finding out more, contact Murray Belcher, our business development manager, today.’

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advertiser info Palmers www.palmers.co.nz Contact Murray Belcher P 0-9-451 9102 M 021 483 500 murray.belcher@ufsltd.co.nz

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NEW ZEALAND’S CAFE FRANCHISE Five time winner of the Food & Beverage Franchise System Award Two time winner of the Supreme Franchise System Award Three time winner of the Supreme Franchisee Award Winner of the Media Campaign Award

Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ

Most awarded cafe franchise in New Zealand. 63 cafes & restaurants in New Zealand. Over 420 stores worldwide. Continued expansion plans. Flexibility and life balance with an established brand. Proven track record with an award winning system. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. thecoffeeclubnz

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Queenstown Central, Queenstown Glen Eden, Auckland Kumeu, Auckland Fashion Island, Papamoa Burnett Street, Ashburton Richmond Mall, Nelson Emerson Street, Napier Esk Street, Invercargill

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

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franchise management: technology

UP TO SPEED Meraki helps build better franchises through simpler and more secure network management

F

ranchising may be all about people, but if those people aren’t backed up by good technical systems, your business will quickly run into trouble. That’s especially true in these days of big data, when efficient computer networks are vital for everything from compliance to target marketing, wages to point-of-sales systems, online accounting to brand management. With all that data and wireless access in many locations, security is a massive issue too. And the bigger your company grows, the more difficult it is to control your network across all the different users with all their different needs. Or is it? Cisco Meraki offers cloud-managed networking to multi-site organisations in a way that is simple to set up and monitor. The result is that, using one dashboard for the entire network, a franchise can ensure a safe, consistent and efficient network for all its users – franchisor staff, franchisees, their employees and suppliers alike – including wireless access points, switches, security cameras and security appliances.

simple and secure Les Mills is one such example. The Auckland-based franchise’s group exercise programmes are delivered in over 18,500 licensed facilities around the world supported by 30 offices. With literally millions of customers each week, that could give the company quite an IT headache but, with the aid of Meraki, the system runs smoothly. ‘Meraki has been quite a success story for us,’ says Mike Mason, Les Mills’ Technical Lead.

Chris Kidd

added bonus The Meraki system is a boon to retailers in other ways, too. ‘Recently, one of our partners was rolling out a Meraki Retail solution for customer wi-fi and analytics,’ says Chris Kidd, Cisco Meraki Business Development Manager. ‘On the second day, the store manager noticed a pair of shoes missing and was able to identify the thief within three minutes by using the advanced search option in the Meraki camera. The clip was emailed from the cloud to the police just two minutes later! ‘Having a safe, reliable and user-friendly network is vital for any retail, food or customer-focused franchise, whether you’re regional, national or international,’ says Chris. ‘Meraki advertiser info provides exactly that. It can be easily tailored to suit your business’s Cisco Meraki needs, and enables you to control meraki.cisco.com access and grow whenever you add Contact new locations. Contact me today Chris Kidd to find out how we can help your M 022 029 6290 cisco.nz@comstor.com franchise to secure its network.’

Prior to deploying Meraki, the various network devices were extremely complex and painful to manage remotely. Mike’s goals included better security, more visibility of vulnerabilities and the ability to deliver technology and applications easily. He wanted to simplify and automate things as much as possible without needing a help desk. With Meraki, everything was easy to deploy. ‘I could configure the devices in Auckland and ship the equipment without needing technical resources on-site,’ Mike explains. ‘All that was needed was for someone to plug in the device and it would be ready to go immediately.’ Meraki means people are able to hit the ground running and be ready to go to work efficiently because their servers, virtual machines and mobile devices are automatically connected to a corporate SSID. They can access the systems they need securely – and only access the systems they are supposed to see.

priceless information Tourism Holdings Ltd is another Kiwi company that has found Meraki enhances efficiency and security while reducing problems. ICT Manager Mark Taylor hadn’t used the Meraki web-based dashboard before, but upon discovering a network that was seamless, simple to use, and offered immense visibility, he commented, ‘I’m really pleased to have inherited this network. If I sum it up in one word, it’s visibility.’ Whanganui District Council is also a keen user of Meraki, having introduced it after CIO Jason Simons became concerned with the growing overhead costs and inefficient network management experience of providing wireless over 10 government buildings. Jason especially values the location analytics feature on the wireless access points. Like franchises, local government needs to be really good at measuring KPIs. As an example, given the ubiquity of smartphones for every demographic, Simons can trust the Meraki location analytics data for local libraries to track visitor presence, walk-bys, return visitors, and duration of visits. ‘I can set up a report and it gets emailed to the folks at a particular location. It’s priceless, it really is.’

JOIN THE CLOUD REVOLUTION Cisco Meraki’s easy-to-use, web-based dashboard, means small IT teams can use powerful technology to configure, manage and troubleshoot their entire network from anywhere. Simplify your franchise’s ICT with a move to the cloud. CONTACT CHRIS KIDD TODAY TO LEARN HOW

email: chris.kidd@comstor.com or phone: 022 0296 290

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franchise association news

STAYING ON TRACK In person, online and around the country – FANZ is inspiring, educating and enabling franchise best practice

T

his year’s National Franchise Conference was the largest ever held in New Zealand, with nearly 200 people attending and speaking. There was a particular focus on people as a key part of franchise success, with sessions on everything from diversity, HR best practice and a presentation from the Labour Inspectorate.

International speakers came from the US and Australia, and Jason Gehrke gave an insightful summary on issues in Australian franchising which have led to the current Parliamentary inquiry there. ‘While those same issues are not present to the same degree in New Zealand, it was a valuable insight into risk factors for franchisors and franchisees, and showed the way that problems can escalate if not addressed,’ says Robyn Pickerill, CEO of conference organisers FANZ. One morning session was opened up to business studies pupils from two Taupo schools who heard presentations from a couple of inspiring leaders, Catherine Monson of Fastsigns and Natalie Brennan of Muffin Break. They talked about the challenges and rewards of building careers in franchising and the excitement of working with franchisees to create sustainable and profitable businesses at an international level. Workshop sessions, case studies and round table discussions over the two-day event featured input and advice from top franchisors and advisors, while a presentation from Greg Nathan of the Franchise Relationships Institute offered everyone insights into how to up their game. Next year’s conference will take place in Rotorua on 21-22 June 2019. ‘Put it in your diary now,’ says Robyn.

labour inspectorate The Labour Inspectorate has had something of a focus on franchising since early 2017, and was invited to present at the conference to share insights from the coal face and advise on how franchisors can better help ensure franchisee compliance with New Zealand employment law. In light of recent experiences overseas, this is a key concern for franchising and the complexities of the Holidays Act (currently under review – see page 36) make it especially easy to fall foul of the law. Their presentation

Fun, friends and franchise expertise everywhere – this year’s conference really delivered

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Find the best location AND secure a fair lease Commercial leasing is a specialist field, so use an expert and get it right. • Negotiate a fair deal • Handle renewal agreements • Discover strategies to improve profitability

Independent and trustworthy - we work for tenants! Phone: +64 9 550-8500 Email: info@ParallelDirections.co.nz

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


confirmed once more that the Labour Inspectorate publishes brands associated with any employment infringements, meaning that even if only 1 in 100 franchisees is not compliant, the brand will be in the news with all the consequences that implies. The Inspectorate also advised that they will be publishing a report which may compare the employment compliance levels of franchised vs nonfranchised businesses. While one would expect franchises to demonstrate better compliance to employment practices, the Inspectorate suggested that this may not necessarily be the case – although problems may be more the result of errors than deliberate actions. ‘This is something which concerns us all,’ says Robyn. ‘Franchising cannot be perceived to profit from the under-payment of workers, even as the result of a genuine mistake. In conjunction with the Labour Inspectorate we have put together a list of suggestions for facilitating franchisee compliance with employment laws. This is available from the Info Hub on our website, which has recently been redesigned to offer even more guidance for prospective and existing franchisees and franchisors.’

new chairman Taupo was also the setting for the AGM of the Franchise Association, which saw sKids franchisor Dawn Engelbrecht step down from the Board after six years of valuable service. She was replaced by another experienced franchisor, David Dovey of Exceed Maintenance. The full Board is: • Sarah Archibald – Business Franchise Group • Nathan Bonney – Iridium Partners • David Dovey – Exceed Maintenance • Callum Floyd – Franchize Consultants • Brad Jacobs – The Coffee Club • James Phillips – ASB Bank • Deirdre Watson – Barrister At the first Board meeting following the AGM, Callum Floyd was elected as Chairman and Deirdre Watson as Vice Chairman. Callum says, ‘Former chairman Brad Jacobs has left big shoes to fill. Over the past three years he, Robyn and the Board have revitalised FANZ, engaged with the members on a national and local basis, and helped develop the understanding of franchising at a legislative and Parliamentary level. I look forward to helping continue this work.’

new members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. ‘Members undergo a stringent examination of their documentation both when they join and on an ongoing basis,’ says Robyn. ‘This process helps them ensure they are meeting best practice standards, and reassures potential franchisees or clients. Only by dealing with FANZ members do buyers receive the protection of the Codes, so membership is a valuable differentiator.’ The latest members to join are:

A franchise displaying our member logo signifies: Credibility Adherence to Code of Practice & Code of Ethics 7 day cooling off period

Franchises Carlton Franchise Systems Carpet Court

Commitment to best practice franchising

Associates Anthony Harper Lawyers

Simple dispute resolution process

Contact Robyn (details below) for more information on the benefits of membership.

Event Calendar 19 September 27 September 28 September 17 October 10 November 15 November 12 December

Auckland Christchurch National Auckland Auckland Tauranga Auckland

FANZ After-4 FANZ After-4 Awards finalists notified FANZ Breakfast Franchise Awards FANZ After-5 FANZ Christmas Breakfast

For more details of these and other events, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

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33


Kelly Sports is offering you an opportunity to own your own business and make a real difference in children’s lives by helping to develop their skills and confidence through sport.

 Simple franchise model that’s easy to understand  Full training in coaching and business management  Great franchise network (currently 36 nationwide)  Flexible lifestyle  Variety of opportunities

CONTACT US NOW FOR A FRANCHISE INFORMATION PACK Call Daniel Gerrard on 021 409 628 or 0800 GO KELLY Email danielgerrard@kellysports.co.nz | www.kellysports.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


franchise management

500 tips for FRANCHISING BEST PRACTICE

Franchize Consultants shares thirty years of learning

Franchising your business or improving an existing network?

Do it once, do it right.

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ew Zealand’s most-awarded specialist franchise consultancy has launched a new series of tips about best practices in franchising. ‘We strongly believe that better knowledge and execution of best practices leads to bigger and more valuable franchisor and franchisee businesses,’ says Dr Callum Floyd, the company’s MD. ‘Franchize Consultants is in its 30th year and yet we continue to develop new franchising insights daily, so this is a way of sharing what we learn. ‘We have termed this new series the Franchising Best Practice 500, because there really are that many aspects involved in creating and managing a great franchise. There are best practices from a franchisor and franchisee point of view, and from a pre-entry to an operating standpoint. Some best practices are very specific (eg. have all franchisees operating to a common chart of accounts) while others are more conceptual (eg. demonstrate a leadership focus on improving franchisee profit). That’s the nature of franchising: by breaking all these elements down into a series of bite-size chunks, we hope to help everyone understand how to build stronger and more sustainable networks.’ The main focus of the Franchize Consultants Franchising Best Practice 500 will be to help franchisors understand what they could or should do better, and the intention is to offer mutual benefit to franchisees, too. ‘Franchisees who view this series will quickly see that we have a strong focus on franchisee returns, so the tips might even help some franchisees push their franchisors to improve a bit,’ suggests Callum. ‘Franchising is an area where you never stop learning.’

BEST PRACTICE #1 leadership focus on franchisee profit and returns Franchisee profit is a principal focus in Franchize Consultants’ work with both would-be and established franchisors. The point is that a franchisor needs to understand and help drive franchisee performance in a total sense – not just sales performance, but also profit performance. It’s also important to consider profit in relation to each franchisee’s total investment. A franchisee invests a lot into their specific franchise business and it will typically represent a significant part of their investment profile. This means it is important to the franchisee (who has chosen to join the franchise system, remember), that the franchisor has a real focus on how the franchisee’s return is developing over time, and what they can do to improve it. To do this, the franchisor needs to know how the franchisee is going in a financial sense, which means having systems in place to measure returns and an atmosphere of mutual trust that encourages the sharing of such data. ‘That’s the starting point – in turn, there are other best practices which build on this to achieve a proper focus on franchisee profit and returns,’ says advertiser info Callum. ‘In our series, we’ll develop Franchize Consultants these to show how best to use the www.franchize.co.nz franchisee chart of accounts; the collection of financials and nonContact financial performance information; Dr Callum Floyd P 0-9-523 3858 benchmarking and reporting, etc. Go to M 021 669 519 the Franchising Best Practice 500 on our callum@franchize.co.nz website to find out more.’

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

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35


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franchise news

wage cheat franchisees LOSE THEIR BUSINESS A franchisor has taken swift action against a franchisee found to have breached employment law

A

franchisee found guilty of serious breaches of employment law has had his two franchises terminated by the company, and has been penalised $32,400 by the Employment Relations Authority. He also had to pay staff more than $54,000 in arrears. Xi (Bruce) Chen operated Domino’s franchises in Henderson and Te Atatu under two separate companies: E Lynn Ltd and E Ming Ltd. An investigation by the Labour Inspectorate found that the companies had failed to: • Keep wage and time records that were compliant with s130 of the Employment Relations Act.

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• Keep holiday and leave records that complied with s81 of the Holidays Act.

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Spring 2018

Year 27 Issue 03


• Provide employees with individual agreements that complied with s65 of the Employment Relations Act 2000 and s52 of the Holidays Act 2003. As a consequence of the lack of records E Ming had underpaid its employees a total of $23,878.89, and E Lynn had underpaid its employees a total of $30,746.61.

franchisor acts immediately

Domino’s said it had conducted a thorough wage audit following a staff complaint. ‘Domino’s expects all of its franchisees to comply with their New Zealand employment law obligations,’ a spokeswoman for the company said. ‘As a result, the franchisee was removed from the business and any underpayments of team members found were immediately rectified.’

break the law and lose your business

The case is the latest of a small number which have come to light since the Labour Inspectorate announced its intention of targeting the franchise sector early last year (see page 32). In some cases, problems have been genuine errors as a result of franchisees mis-interpreting the Holidays Act, which has been frequently criticised for its complexity and is currently under review by a Government-appointed taskforce. Errors have mostly been resolved through back payments to staff (in some cases totalling over $200,000) but fines have not been applied. However, where there were poor payroll practices or an apparent intent to avoid employer obligations, franchisees have not only been fined substantial amounts but have had their franchises terminated by the franchisor. Most franchise agreements will include strict obligations on the franchisee to keep accurate and up-to-date accounting and employment records, as well as a requirement to comply with all relevant laws. Breaches of these obligations or criminal conviction of the franchisee will give the franchisor the right to terminate the franchise agreement, usually with the immediate loss of the right to use the name and trademarks, a requirement to return the manual and promotional material and also to hand over plant and equipment used in operating the franchise. If the business is premises-based, the franchisor may opt to require the premises to be handed over as well.

FANZ: it’s not worth it

Brad Jacobs, outgoing Chairman of the Franchise Association of New Zealand, says that franchisees who break employment laws are making a big mistake. ‘When they get caught, they don’t just have to make good on underpayments – they will get additional fines and often lose the business into which they have invested so much time, effort and money. They will also have damaged the reputation of the brand and the businesses of their fellow franchisees. It’s not worth it. ‘That’s why the Association is working pro-actively with the Labour Inspectorate and specialists in the employment area to help franchisors make franchisees better aware of their obligations. We welcome the current review of the highly-complex Holidays Act and hope that it will reduce confusion and provide greater certainty to franchisees trying to do the right thing. ‘Employment issues were a key focus at our National Franchise Conference in August, and we have also held several educational sessions on the topic around the country.’

have your say on the Holidays Act

The Holidays Act 2003 sets out the minimum entitlements to holidays and leave, and payment for them, that employers are obliged to provide to their employees. Its purpose is to promote balance between work and other aspects of employees’ lives by providing minimum entitlements to annual holidays, public holidays, sick leave and bereavement leave. However, it has become evident in recent years that widespread non-compliance with the current Act is affecting employers and employees right across the New Zealand economy and is costing employers and employees significant sums of money. To address this, in May 2018, the Minister of Workplace Relations and Safety established a Taskforce to review the Holidays Act 2003 (the Act) and recommend changes. The Holidays Act Taskforce has released an Issues Paper which sets out the Taskforce’s understanding regarding the key issues faced by employers, employees and payroll providers in trying to implement the Act. Submissions are invited on the questions raised by 12 October – download the paper and submission form from www.mbie.govt.nz

DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

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LOVE AT FIRST BITE Epiphany Café’s latest model offers a lower-cost path into business ownership

S

oon after discovering Epiphany Café and their signature donuts near her home in Hamilton, Kristine Espiritu found herself buying tasty treats for her family every other day. ‘Since my days in the Philippines, I have always been a donut lover and I can safely say that Epiphany’s donuts are the best I’ve ever tasted,’ Kristine says. She especially loves the pillow-soft dough which has become the New Zealand-founded brand’s signature. Given her firm belief in the product, it’s no surprise that pharmacist Kristine has found herself opening the first Rotorua outlet of the popular franchise, which is also the pilot store for Epiphany Café’s new ‘light cooking’ café model. The stand-alone store features all the popular treats which have brought Epiphany Café success in malls throughout the Upper North Island, including quality coffee and a rotation of 29 weird and wonderful flavours of donuts such as crème brulee, passionfruit & white chocolate, and apple crumble. While the donuts themselves are baked centrally, adding a kitchen has allowed for a more expansive menu in Rotorua. ‘Epiphany Café’s signature dough is what sets us apart, and the food menu allows us to use it as an unexpected feature,’ says Kristine. ‘For example, we serve eggs benedict, big breakfasts and cheese toasties with our dough instead of bread.’

flying start The Rotorua café has proven an immediate success. ‘I’ve always said that if you think big and act big, you’ll get big results, so on our grand opening day in July, I ordered 750 donuts and by 2pm everything was gone!’ Kristine laughs. ‘We’ve gone on drawing the crowds ever since.’ Her success is thanks in part to Kristine’s efforts prior to opening. Because Epiphany’s donuts are made centrally and shipped out to stores fresh every day, Kristine was able to build a customer base before even having a site. ‘We’re based in Hamilton but, for six months before we opened, I was travelling down to Rotorua at five o’clock every Saturday morning with the family to sell Epiphany Café donuts at the markets. By introducing the product to the community early, we established confidence and many of those customers have come to the café since we opened.’

building for the future Still working as a pharmacist during the week, Kristine has found the biggest challenge is balancing all her priorities on top of being a mother of two young children. ‘My kids are always the priority - they’re the reason I’m doing this. I love my job, but I also wanted to go into business for myself and create something for the future. My husband and I had a restaurant in

Kristine Espiritu: ‘If you never take a risk, you’ll never achieve your dreams’ the Philippines, so when I found Epiphany Café it seemed like a great fit.’ Kristine highlights how family-oriented the business is, with her sister and brother in Rotorua managing the café when she’s not there. ‘My husband and I take the kids down on weekends. Travelling with them gives us a good chance to bond and create memories together. I really believe in Epiphany Café as a business that gives my family a future; the product is great and I can see huge potential for growth – even internationally! ‘Any business is a risk, but if you never take a risk, you’ll never achieve your dreams. Right now I’ve sacrificed my personal time to do it all at once, but I have high hopes for where the franchise will take us, so it’s worth it.’

opportunities from $200,000 Epiphany Café is expanding its light cooking café model throughout New Zealand, with four new locations opening in the next three months. Jeths Lacson, who developed the franchise with business partner Mark Epifanio, is looking for franchisees in all main centres, as well as for the existing outlet at Westcity Mall in Henderson. Opportunities start from $200,000+gst, an investment which includes fit-out and start-up costs as well as full training. ‘Franchisees need to be goal-oriented and passionate about building great businesses,’ says Jeths. ‘Like Kristine, they also need to be enthusiastic about finding new ways to showcase our product using fresh, locallysourced ingredients. Our business model is now proven in different formats including mall kiosks (cabinet food, no cooking) and the light cooking cafés, and franchisees can also offer take-home boxes, catering options and even fundraising programmes to provide multiple income streams. Franchisees do not need to be master bakers, they just need to be committed, determined and willing to put in the effort it takes to succeed.’

the bigger picture With eight outlets already open and more to come, Epiphany Café is also looking for two master franchisees for the Lower North Island and the South Island. Master franchisees need their own bakery and warehouse facility to supply the franchisees in their area. ‘This is a bigger leadership and management role, and a bigger investment of around $800,000 to $1 million,’ Jeths explains. ‘They will need food industry experience and the ability to grow the brand locally while delivering individual outlet franchisees a consistently great product. ‘Whether you’re interested in the opportunity in Henderson, one of our new stand-alone or mall outlets, or the master franchise opportunity, we’d love to hear from you. Epiphany Café is winning fans wherever it goes, so call me and find out how to get in early.’

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advertiser info

Epiphany Cafe www.epiphanycafe.co.nz Contact Jeths Lacson M 021 337 329 admin@epiphanycafe.co.nz

39


buying a franchise: finance

the value of GUARANTEES What importance should you place on a work or income guarantee?

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number of franchises offer some sort of work or income guarantee, especially in the home services and commercial cleaning sectors. If you are leaving a regular pay cheque behind for the first time, the idea of a guarantee can be an attractive one because it reduces some of the risks of setting up your own business. However, having a guarantee is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but to get a real return on the time and investment you put in, you will need to make the business work. If you do not believe that you will be able to exceed the guaranteed amount and achieve your real goals, don’t buy the franchise. On the other hand, if you just want some reassurance while you get your business-building skills up to speed, a guarantee offers a safety net. If the guarantee really matters to you, it’s important to know what it is and what it covers. In general, guarantees are divided into two types: work guarantees, where the franchisee is guaranteed a certain value of work that they must go out and do in order to generate income, and, less commonly, income guarantees, where the franchisee is guaranteed a minimum income. Whichever type of guarantee is offered, there are certain to be a number

• • • • • • • • • •

of conditions that have to be fulfilled before the franchisee can collect upon it. For this reason, franchise buyers need to be careful to confirm exactly how any guarantee operates before making their decision. Here are some questions that may help:

What is the purpose behind the guarantee being offered? Is it a guarantee of work to an agreed value or of income to a set level? What is the guaranteed amount? Under what circumstances will it be paid? How long will it be paid for? What special conditions apply (eg. must I accept any work given anywhere? Must I contact the franchise office every day for work?) When is the guaranteed amount payable? What happens if the franchisor cannot afford to pay the guarantee for the specified period? What evidence is there that the guarantee has actually been paid out? If you take the guarantee out of the package, does the franchise still appear to be attractive and viable?

This last question is perhaps the most important of all. Franchising is generally a very low-risk way to go into business, but if you want to lower the risk even further, don’t rely solely on guarantees. Choose wisely, do your research and above all take advice from a franchiseexperienced lawyer and accountant. True success depends not only on the training, support, and systems provided by the franchisor but on more about guarantees the commitment and hard work you put in – and no-one can guarantee Go to www.franchise.co.nz – those. In the end, your success is Search: Guarantees. See also the article on page 22. up to you.

Brilliant café opportunity

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Long Bay Village

East Coast Bays, North Shore, Auckland • Opening soon - limited sites available • Surrounded by an exclusive residential market • Beautiful Long Bay beach just minutes away • Blue chip tenants • Turn Key operation Possible joint venture contact Murray Belcher on 021 483500 40

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Spring 2018

Year 27 Issue 03


opportunity: leisure & education

FOCUS ON

SUCCESS

Duo Photography helps franchisees turn a hobby into a profitable business

M

any people dream of turning their hobby into their career – but turning your hobby into a profitable business is a lot more difficult. That can be especially true if you have a creative streak. ‘Creative people like photographers don’t always have an instinct for business,’ points out Adrian de la Fuente. ‘Their focus is on beautiful results, not profitability. But with the right systems behind them, they can have both a career they love and a successful business. That’s what Duo Photography offers.’ A professional photographer himself, as well as a successful businessman, Adrian originally set up his studio 20 years ago just as the digital photography revolution was taking off. It soon took on its own momentum as he started employing and training photographers and built up a fleet of mobile units in Wellington. Duo Photography now has six studios in Wellington and Christchurch, and a new studio opening in Hamilton under management. The first two franchisees are in place and Adrian is now looking for more people to join the business. ‘Duo Photography franchisees can earn six-figure incomes, far above those of many professional photographers,’ Adrian says. ‘That’s because we not only teach the techniques they need to take animated and engaging family photographs – we also teach the business-building systems that create a formula for financial success.’

booking system increases sales, efficiency ‘We’re constantly developing our support systems to help franchisees grow,’ says Adrian. ‘For example, if you are out on a job the last thing you want is to be handling enquiries about new bookings, so we’ve now centralised lead management, follow-up and the whole booking process. It means all the photographer has to do is turn up on the day and concentrate on getting great pictures. ‘We get plenty of leads through our proven marketing campaigns, and as franchisees generate additional enquiries locally through referrals, wordof-mouth and any shows they attend, they just have to feed them into the system and we manage the rest. ‘It’s so effective that we now guarantee franchisees a minimum turnover

Support Manager Sarah Thompson with Clint Thambi of the Wellington mobile studio

Gareth Reeve (left) and Clint Thambi of Duo Photography Wellington of $1,200 per week for the first three months after training. Once established, you can average around $3,500 a week from just three shoots. One of our employed photographers is doing $5,000-6,000 per week – proof that there’s plenty of work out there if you have the right systems to back you up.’

creating memories to share forever In a time when almost everyone has a hi-resolution camera on their phone, how can a photography franchise be so successful? ‘Having a camera doesn’t make someone a photographer capable of taking memories to share forever,’ says Adrian. ‘People take lots of photos, but few are ones you’d want to hang on the wall. And lots of families have photos without mum or dad in them, because they were behind the camera.’ Duo Photography portraits are animated and engaging. ‘We don’t do Look at the camera and smile,’ explains Adrian. ‘We teach franchisees to capture the way people move and behave, the emotions they want to remember. Yes, you need to have a creative eye, but it’s more about setting up situations in which families can relax, have fun together and be themselves in front of the camera. About 80 percent of that is the result of using the methods we teach, and the rest is your own individual originality. The art comes out of that.’ New franchisees first receive two weeks of training at Duo’s training centre in Upper Hutt. ‘You are paired up as an intern with one of Duo’s experienced photographers for six weeks and learn to do shoots the Duo way in your own territory,’ Adrian explains. ‘Everything is documented until you are up to standard, and even after qualification there’s ongoing coaching and a critique and review process with various experts to help you improve.’

opportunities all over Duo Photography is now seeking franchisees in all the main centres including Auckland and more in Christchurch. ‘There is no shortage of work and we encourage franchisees to collaborate on larger projects,’ says Adrian. ‘The total investment required is from $30,000 to $50,000 +gst, depending on the level of equipment you already have. As the business is mobile, you don’t need a studio – just a people mover or other suitable vehicle. The franchise particularly suits people who are more mature, have life and people skills, and who are looking for something more creative and fun than a 9-5 desk job. ‘If you love photography, love making people happy and are prepared to learn what’s necessary to make profitable use of your skills, contact me and find out more. Duo Photography can help you use your creative streak to get into a real business.’

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advertiser info

Duo Photography www.duofranchise.com www.duophotography.co.nz Contact Adrian De La Fuente P 0-4-972 2364 admin@duophotography.co.nz

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It’s our business to help progress yours We have experience working with both franchisees and franchisors and know what makes a successful franchise tick. Contact one of our dedicated specialists to help your franchise stay one step ahead. Rohann Dobbin

021 942 178

Craig McKenzie

021 805 425

Shaun Neville

027 622 3336

James Phillips

027 449 2170

Email franchising@asb.co.nz or visit asb.co.nz/franchising for more information.

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ASB Bank Limited 56180 19138 0818

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opportunity: home & lifestyle

HELP ALONG THE WAY Freedom Companion Driving franchisees provide extra care at each end of a journey

I

t is truly rewarding to get the smiles of joy from customers who have more Freedom and Companionship in their lives.’ So says Diana de Jong of New Plymouth, who is one of 21 Freedom Companion Driving franchisees around New Zealand. Diana has both hands firmly on the steering wheel of her own business through providing essential transport for people who need a little more personal service than most. ‘It’s our commitment to providing care services at either end of a journey and companionship on the way that differentiates us from others in the passenger services industry,’ explains franchisor Joanne Bush. Joanne and her husband Mike bought the franchise in 2016 after 30 years in sales, marketing, PR and a stint with the NZ Trade and Enterprise Board. It was the potential of what the business offered that particularly appealed to the couple. ‘The market is actually very wide-ranging,’ she says. ‘On any day, it might include a single lady with an injury preventing her driving to regular physical therapy sessions who also needs help getting ready and a sympathetic ear; a recently-separated parent desperate for help getting young children out of the house and then safely through the school gates or classroom doors; an elderly lady longing for a companion to take her grocery shopping, push the trolley and put everything away when she gets home, all the while having a good chat.

Freedom Companion Driving’s Auckland team Joanne accompanies all new franchisees for their first week and then remains available for ongoing support. With Joanne at the coal face, Mike handling financial and legal matters and their son Jayden providing the all-important IT and marketing support, ‘family’ is very much the Freedom Companion Driving ethos. ‘As well as only being a text away, we encourage family-style cooperation among franchisees so when one is unable to fulfil a client’s request, another will answer the call to step in,’ says Joanne. ‘We have 21 franchisees already, with a number running more than one vehicle to make the most of their territory. Some past business skills or a background advertiser info in the caring professions would be an advantage but are not Freedom Companion Driving essential as long as you have Services a warm, friendly smile and the www.freedomdrivers.co.nz determination to succeed. If this Contact sounds like you, please get in Joanne Bush touch – areas are immediately P 0800 333 499 available in both the North and franchises@freedomdrivers.co.nz South Islands. Call me!’

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‘Many services qualify for funding, including ACC claims, Total Mobility and others, so the needs and opportunities are virtually limitless – even before you get to the additional income stream from providing personalised driving services for holidaymakers and tourists.’

making people feel comfortable Given the unique nature of the Freedom service, it’s clear that franchisees must be genuinely kind, caring, empathetic, chatty and a good listener, as well as trustworthy, honest and professional. Clear English pronunciation is essential and considerate driving is an obvious must. ‘I tell potential franchisees upfront that our brand generates enquiries, but it all comes down to the client buying you and feeling comfortable with you,’ says Joanne. ‘Every first time Freedom Companion Driving experience could lead to a long-term client, even if it’s only a weekly drive to and from a coffee catch-up. ‘Franchisees also need to network within their community and build relationships with referrers such as retirement villages, rest homes, medical centres, DHB’s, local council and government departments and service clubs. Along with our marketing and advertising, it helps put Freedom Companion Driving top of mind should someone find themselves needing much more than just an anonymous driver or taxi service.’ Looking back, Diana agrees: ‘It requires patience, tenacity, and a willingness to have the business consume your life while you get established.’

exclusive territory The franchise investment is $32,000+gst, which includes an exclusive population-based franchise territory to ensure a solid base of potential clients. Training, equipment, uniform, online booking and other systems are included, while franchisees will require a suitable late-model vehicle along with acquiring appropriate licences. Joanne recommends franchisees have enough working capital for the first year. Once you’ve built the business, the rewards will flow, she says.

Are you looking for a flexible lifestyle business building community relationships in a growing sector? Are you kind and caring? A good communicator who enjoys driving? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training and ongoing support provided.

We are expanding our network

Call now to ask about availability in your area!

0800 333 499 franchises@freedomdrivers.co.nz - www.freedomdrivers.co.nz

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buying a franchise: financial matters

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WHAT CAN Y Before you start looking at any particular franchise, you need to know what’s possible. Philip Morrison explains how to evaluate your own financial position

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PERFORMANCE | COMMUNICATION | COMPLIANCE | LEARNINg MANAgEMENT

ne of the results of rising house prices is that many people are using the increased equity in their homes to realise a dream and fund them into their own business. Franchises are particularly attractive to firsttime business owners as they can be in business ‘for themselves, but not by themselves’. Having an established brand, proven business systems and specific training and support are all compelling reasons to choose a franchise. Buying any business is a big decision that often requires a significant capital investment secured over the family home. It therefore demands careful scrutiny of the financial risks involved, as well as other factors such as family support, time commitment, relevant experience, your aptitude for business and your people skills. In this article, we’ll show you how to examine your personal financial capacity to determine the price range of franchise opportunities you can realistically consider, and how to evaluate the maximum price that you could afford to pay for a franchise. This is especially important if you are considering buying an existing franchised outlet; paying too much at the outset will affect your profitability and returns for a very long time. To illustrate the points, we have created a theoretical case study of a prospective franchisee called Arthur Hunter.

what have you got?

The Smart Choice.

The first step for any potential franchisee is to work out your personal equity or net worth so you can determine what franchise systems are realistically within your financial reach.

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You can determine your personal equity by compiling a personal statement of financial position. This involves noting what you own – your large personal assets, such as your house or investment property – and deducting what debt you owe. The balance left over represents your personal equity. We suggest you only include assets valued at over $5,000. In the example in figure 1, Arthur, our potential franchisee, has a house which has a current market value of $600,000, a car which has a current market value of $20,000, a redeemable life insurance policy with a current value of $10,000, and savings of $25,000 deposited at the bank. The only debt in this example is a $360,000 mortgage secured over the house and no credit card debt or hire purchases. Subtracting the debt from the assets, the figures show that Arthur has a net worth (equity) of $295,000. Fig 1 Statement of Personal Financial Position Own (Assets) House

$600,000

Car

$20,000

Insurance Policy

$10,000

Savings

$25,000

Total Assets

$655,000

Less Owe (Debts)

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Mortgage

$360,000

= Equity

$295,000

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Spring 2018

Year 27 Issue 03


YOU AFFORD?

www.istockphoto.com/gunnar3000

Fig 2 Maximum Purchase Price of Franchise

When Arthur seeks to borrow against this equity to purchase a franchise, the banks will value his assets a little differently. For example, the bank may allow a potential franchisee to re-finance only to a level up to 80 percent of the house’s value – this would be quite normal. The house has a current market value of $600,000, so the bank’s maximum figure would therefore be 80 percent of $600,000, which is $480,000. When you deduct the mortgage of $360,000, the maximum by which you could therefore increase your borrowings against the home would be an additional $120,000. The $25,000 Arthur has in savings would also be considered equity/ personal funds available for purchasing a franchise. Let’s say that, in this case, the car and the insurance policy are not taken into consideration for raising funds. This means that the total equity/personal funds that Arthur has available for the purchase of a franchise is $145,000 (ie. $120,000 + $25,000). See figure 2.

what can you borrow? Now, as well as the $145,000 of equity/business funds that Arthur has available, he may also be able to take out a business loan, which will be repaid (‘serviced’, as the banks say) from the cashflow of the business itself. Well-established franchises often have preferential arrangements with one or more of the major banks. Over-extending yourself is the single biggest mistake people make when buying a business, so a good rule of thumb is to have a minimum 50 percent equity – don’t borrow more than another 50 percent. From observation, franchisees with lots of borrowing are more vulnerable during tough times and struggle to be sustainable. Following this advice would give Arthur the ability to borrow an additional $145,000, making a total available of $290,000 (see figure 2). However, Arthur also needs to allow for something called Working Capital – the money you need to have available on a daily basis to make routine payments and buy stock or materials (see a full explanation at www. franchise.co.nz/article/1872). It takes most new businesses time to start generating real revenue, even with a strong franchise brand behind them, so Working Capital needs to be built into Arthur’s calculations from the start. In the example, Arthur has allowed $30,000 for Working Capital, so the total amount he has available to buy a business is reduced to $260,000.

Personal Equity

$145,000

Debt – Business Loan

$145,000

Money available to open a franchise (incl Working Capital)

$290,000

Less Working Capital required

$30,000

= Maximum purchase price of franchise (excl Working Capital)

$260,000

The next step is for him to establish the minimum income he requires the franchise to generate to enable him to live comfortably day-to-day.

what do you need? Figure 3 illustrates the personal expenses that Arthur expects to incur each year, based on current prices. This example also includes a provision to cover KiwiSaver. When you perform this exercise for yourself, be realistic; many potential franchisees underestimate the amount that they believe they can live on. Make sure you include food, utilities, clothing, holidays, repairs and maintenance, etc. Are you relying on a spouse or partner’s income to cover some or all of these costs? How secure is their position? Arthur’s example includes interest and principal repayments that would be due on the increased mortgage of $480,000. It shows that he requires an after-tax income of $61,000 each year to live day-to-day and repay his increased personal mortgage, so the franchise business will need to generate a gross income of about $79,000 for the numbers to work. Fig 3 Personal Finance Requirements (per annum) Living costs

$26,000

KiwiSaver

$1,000

Home mortgage (note – unless fixed, interest rates may change)

$34,000

After-tax income required

$61,000

Income tax (after deductions)

$18,120

= Gross income required (before tax)

$79,120

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buying a franchise: financial matters

risk, reward and effort However, just being able to pay the bills is not enough. Arthur is going to be investing money, time and his career in this business so, as with any investment, he should expect a return on those too. The return on the funds you invest in a business should be over and above the salary/ wages you require. Also, it should reflect the risk involved: Government bonds tend to pay a very low rate of return, because there is almost no risk involved. Banks pay a slightly higher rate of interest as the risk is slightly higher. If you win big, Lotto pays a massive rate of return – but it’s statistically unlikely that you will, so the risk is massive. In buying a business, you should look for a return higher than that which you would get if you put the money in the bank, but a good franchise should offer less risk than setting up in business on your own. In business ‘for yourself but not by yourself,’ remember? The return on investment you consider appropriate therefore depends on your assessment of the level of risk involved. You may be content with a lower return if you are mostly using your capital to buy yourself a job, or your primary aim is to build an asset worth selling for a capital gain at the end of your ownership – a strategy which requires different analysis. As personal circumstances vary, we recommend taking advice from a franchise-experienced accountant on the process of assessing an acceptable rate of return. As for time and career prospects, any business owner will tell you that, at least in the early days, they worked harder and longer than they ever had when employed by someone else. You are therefore likely to invest many, many hours in establishing your business, often seven days a week at first. You must therefore also consider whether the potential return on any particular business will justify the time and effort you will put into it.

what will suit? Armed with the figures that he has calculated above, Arthur knows that in his current situation the maximum he is able to spend on a business is $260,000, and he needs it to provide a minimum gross income of

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Spring 2018

Year 27 Issue 03


$79,120 – in addition to whatever rate of return on investment he and his accountant have decided is acceptable. Of course, there are other possible options if Arthur is willing to consider them. He could sell his house and invest the lot in a business, or he could rent his house out and go to live somewhere cheaper. Either of these would make a significant change in his financial situation, although they are potentially high risk, high return strategies – and would require total commitment to the new business not just from Arthur but from his family, too. Again, good financial advice will help re-work the figures accordingly. Whatever Arthur decides, he is now in a position to consider franchises that suit his financial situation. Of course, it’s important that he also chooses something that he will enjoy and which will provide the training, support and market positioning that will help his business succeed (see the list of 250 Questions to ask Franchisors at www.franchise.co.nz/ article/77). The next stage is to start getting financial information from his chosen franchises. Understandably, franchisors will want to know that a prospective franchisee is serious before they start parting with detailed financial information about their business model. They will therefore want to know that Arthur is a suitable candidate and in a position to fund the franchise, so they’ll need to see the above information first. They will also probably want Arthur to sign a confidentiality agreement ensuring that he will only show any figures to his professional advisors. Something to be aware of is that any figures provided are only forecasts based upon the franchisor’s model and experience in other locations. Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens.

0800 454 654

The figures provided will not therefore make representations, warranties or guarantees of performance, so they are only a starting point for further analysis. As a potential franchisee, it’s up to you to determine the assumptions on which the forecasts are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance. Of course, if Arthur looks at buying an existing franchised business, there will be specific data available for analysis (see Understanding the Numbers at www.franchise.co.nz/article/36). However, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

three simple steps If, like Arthur, you want to get into a business of your own and are starting to think about what you could afford, following these simple steps will help you be realistic right from the start. 1. Work out your own financial position as accurately and as honestly as you can. 2. Establish the income that you require from the business to meet your current commitments, and add a reasonable return on your investment. 3. Carefully consider the projections for the potential opportunity. In the next issue, I will look at the sort of information that Arthur might receive about a franchise, and how he and his accountant might test the assumptions made and look at the impact different performance figures might have on the prospective business. Remember, you don’t have to do all this on your own – in fact, you shouldn’t try to do it all on your own. Seek the advice of a specialist franchise-experienced accountant to help you evaluate the opportunity, review the projections and provide you with an independent opinion. about the author Although every successful Philip Morrison is principal franchisee will tell you that of Franchise Accountants, they are passionate about an award-winning specialist their business, profit counts accounting practice which has more than passion when worked with franchisees of over 200 different franchise brands you’re still considering which throughout New Zealand. franchise to buy. franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

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ROCKING ON From one of the team to franchisee – newest owner is living life the BurgerFuel way

Eddie Darney

E

ddie Darney started out as a fresh-faced, founding team member at BurgerFuel New Plymouth when he was a teen. After living overseas for a while he recently came full circle, returning to his hometown to take over ownership of the store as the newest BurgerFuel franchisee.

What benefits do you get as a BurgerFuel franchisee that you wouldn’t have access to if you went into business on your own?

As the company looks for more people ready to take up exciting new opportunities throughout New Zealand, including Auckland, Nelson, Dunedin, Whangarei and Queenstown, we asked Eddie what it was about BurgerFuel that made him choose to come back to his business roots.

Access to over 20 years of experience in the burger business as well as intensive marketing and operational support. And you can’t go past the people in the system themselves. In my time with BurgerFuel I’ve been able to utilise the vast knowledge of the BurgerFuel crew and the other franchisees in the network – there are always plenty of people ready and willing to lend a helping hand.

What attracted you to become a BurgerFuel franchisee?

What is the key to running a successful BurgerFuel store?

The brand is something I’ve been passionate about ever since BurgerFuel arrived in Taranaki 12 years ago. As an ex-store staff member, I was very interested in the business model so when the opportunity to take over the New Plymouth franchise popped up, it was a bit of a no-brainer. I knew it would be hard work, but I was ready to roll up my sleeves, get involved with this kick-ass brand and own my own business!

Be involved and be present in the store – a vested interest and passion for the daily operations of the business is key! You need to be energetic, noncomplacent in driving the business, and the brand, forward.

How long have you been involved with BurgerFuel? I worked at BurgerFuel as a teen when it first opened in New Plymouth and then took over the store from the previous franchisee in December 2017. This meant that I came out of intensive burger school franchisee training at BurgerFuel HQ in Auckland and headed straight into my own store at the busiest period of the year – it was crazy! For anyone thinking of taking over a business at a similar time, I’d tell them, ‘Bring your A-game.’

street smarts BurgerFuel is a proud New Zealand brand, although it now operates nearly 100 mostly franchised stores across New Zealand, the USA and the Middle East. Launched on Auckland’s Ponsonby Road in 1995, the company has been at the heart of the trend towards fresh, natural, wholesome ingredients, combining bold flavours with in-your-face marketing. Many franchisees drive custom-built American muscle cars as part of the company’s Speed and Custom programme, while an in-house arts programme called Creative, Sweet covers graffiti art, illustration, graphic design, videography and tattooing.

My greatest achievement as an owner-operator to date would be keeping my cool (to some extent) over that initial Christmas takeover period as a brand-new business owner. I felt like Russell Crowe in A Beautiful Mind as I tried to understand my supply chain which was largely interrupted by the public holidays. I had to utilise both the professional and personal support that was available to me at the time – it was madness.

‘It’s not just a successful gourmet burger business with a supportive and innovative franchise model – BurgerFuel is a brand that knows where it stands,’ says Jason Lowery, Country Manager for BurgerFuel NZ. ‘With new opportunities now opening up in key markets, we’re keen to hear from anyone with the right attitude who is ready to work hard. You don’t necessarily have to have food experience, though it certainly helps, but you need the advertiser info organisational and management skills and the personality to run a busy gourmet burger BurgerFuel business with passion and flair.

I have had the occasional curveball thrown my way since, like trying to operate a store when faced with systematic power cuts and a regionwide water crisis. Situations like these take persistence, creative problem solving and a lot of phone calls, but once things begin to calm down, you take a deep breath and use that time to learn from your mistakes and improve, while also celebrating all the things you did well.

‘To find out more, head to our website and take a look around,’ says Jason. ‘Key locations like Auckland and the others mean big opportunities for the right people, so get on to it now. As Eddie is finding out, it’s the chance of a lifetime!’

What are your greatest successes in your time owning a BurgerFuel store?

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www.burgerfuel.com/nz/ franchise Contact Jason Lowery P 0-9-376 7623 M 021 362 553 info@burgerfuel.co.nz

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Join in the success of New Zealand’s premium café franchise. A strong and trusted brand, multi award-winning franchise system and industry leading marketing and business support. It’s a winning formula for our franchisees. We have a number of great opportunities around New Zealand available. CALL ANGELA MANIHERA ON 0800 100 110 or visit columbuscoffee.co.nz to find out more.

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opportunity: home services

CHANGE YOUR FUTURE V.I.P. Home Services provides security, flexibility and freedom

A

fter 30 years living the corporate life in Australia, Paul Bushett decided to return to New Zealand with his two adult sons and look for something totally different. ‘I was ready for a change and, with my business background and no network here, a franchise seemed like the right way to go.’ Paul chose V.I.P. Home Services because of its reputation as an enduring, trusted brand, and he felt supported from the very start. ‘Despite V.I.P. being such a well-known name it was and still is very much a family operation. There were always people to lean on if I had any issues, which was immensely valuable after being out of the country for so long.’ Paul started small with 19 lawnmowing customers, and his Titirangi business has grown so well over the last two years he now has a very large base of regular clients. ‘I enjoy getting out and about and meeting people. It’s not just lawnmowing; there’s also spraying, pruning, weeding, gardening… all those other little jobs that I can do for my clients, especially through winter. It’s important to communicate and build relationships – the better I know my customers, the more I can help them.’ Paul appreciates the flexibility that comes with being his own boss. ‘The work is easily tailored to suit my schedule, so if I want to take a three-day weekend away with the boys, I can make it happen. The lifestyle is also great – I can leave home and be at my first job within five minutes. After years stuck in a busy office with a traffic-filled commute, being outdoors is incredibly peaceful. It’s very healthy, too – I’ve lost weight and keep fit just by going to work five days a week!’

the complete package V.I.P. Home Services offers two different types of franchise: Outdoor (lawnmowing and gardening) and Indoor (cleaning). Both feature initial training and ongoing support to help franchisees grow a profitable business to a size of their own choosing, and the company’s reputation means there’s no shortage of work available. ‘What we need most of all is more franchisees throughout the country,’ says Estelle Logan who, with husband John, is the national franchisor for New Zealand. The company provides thorough training in efficient operations and business management, and gives new franchisees four weeks’ paid training while getting established. There’s another bonus for Paul Bushett: V.I.P. franchisees, too ‘I keep fit just by – once you’ve built going to work your business to the five days a week’ size you want, you can sell surplus work on to other franchisees, as Paul explains. ‘I feel like I’m near capacity now, and I have some jobs that are a bit further away so, by selling them on, I not only make a bit of a capital gain – I also reduce my travelling time and increase my earning power.’

Sue Sheperd: ‘Buying this business is one of the best decisions I have made’

the best decision I ever made It was this complete package which encouraged Sue Sheperd to jump into her own V.I.P. indoor franchise, almost 10 years after she first considered starting her own business. ‘I’m one of those weird people that enjoy cleaning,’ Sue says, ‘and it seemed like something that would suit me as a career, but back then a lack of knowledge and confidence put me off.’ It wasn’t until Sue’s daughter fell ill that she decided to quit her management role for something that involved less stress. ‘I started to work for a V.I.P. franchisee in Tauranga, and it was just what I needed. I was fulfilling my passion for making things look nice, I had no stress and the physical work was really enjoyable.’ A year later when the husband-andwife team who owned the franchise decided to sell, Sue jumped at the opportunity. ‘I grabbed it with both hands and my eyes wide open. I knew I enjoyed the work, I had experienced V.I.P. from the inside, my daughter was in remission and the timing just seemed right.’ Like Paul, Sue appreciates the huge flexibility that comes from having your own business. She has learned the importance of teamwork and delegation, employing a mother-and-daughter team to help her. ‘They know what is expected and have good relationships with my clients, which makes it easy for me to take time off when I need it. No matter what else is going on, having them there means the business flows seamlessly without me. ‘The support and guidance of V.I.P. New Zealand’s National Support Office has been amazing. As well as monthly meetings, they offer one-on-one business mentoring which I have taken massive advantage of. They are approachable, knowledgeable, professional, understanding, patient and generous with their time and experience. After five years as a franchisee, I can say with my hand on my heart that buying this business is one of the best decisions I have made.’ V.I.P. Home Services has opportunities around the country with work waiting right now. Investments start from $15,000, says Estelle. ‘If you’re ready for a change and want to be part of an established, trusted brand, give me a call to find out how V.I.P. can help you build the life you want.’

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advertiser info V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.co.nz

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buying a franchise

What should you be told? www.istockphoto.com/whyframestudio

A good disclosure document is a great help when buying a franchise. What should it include?

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hen buying a franchise, the best systems provide the prospective purchaser with a document that sets out all the salient facts about the company and what it is selling. This is called the Disclosure Document, and its aim is to ensure that prospective franchisees understand the nature of the franchisor/franchisee relationship prior to purchasing, and that they have all the necessary information on which to base an informed decision. The following provides a guide to what a disclosure document should contain. There is no legal requirement for such a document in New Zealand but good systems will still provide adequate disclosure. The Franchise Association of New Zealand outlines a minimum standard in its Franchising Code of Practice but that applies to its members only.

disclosure Franchisors should provide a disclosure document to all prospective franchisees at least 14 days prior to signing a franchise agreement. In many cases, owing to the nature of the information provided, prospective franchisees will be required to sign a confidentiality agreement before

receiving the disclosure document. This is perfectly normal. This disclosure document should be updated annually and contain at least the following: 1. A company profile with details of the company and its officers. The purpose of this is to enable the potential franchisee to do their own checking of the particulars of the people involved in the franchisor company. 2. An outline of the franchise, including: • History of the system • Trade mark particulars

GET THE

SUPPORT YOU NEED TO START OR GROW YOUR

FRANCHISE Owning a franchise is an exciting and often challenging venture. That’s why we have local Business Specialists throughout New Zealand who understand the specific requirements of franchise businesses, and are ready to help you make your franchise a success. We also have franchise-specific resources to assist you on ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to see how our Business Specialists can help you.

ANZ Bank New Zealand Limited 09/17

52

19272

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


• Details of all payments to be made by the franchisee to the franchisor • Details of any amount refundable if the agreement is terminated after a deposit is paid • A summary of terms and conditions for purchase of goods • A summary of terms and conditions relating to termination, renewal, goodwill and assignment of the franchise • Summary of the main obligations of the franchisor

Specialist franchise law advice. Welcome to the team Hamish Walker.

The aim of this section can be summed up as ‘No nasty surprises’. By setting out clearly the terms and conditions upon which the franchise is to be sold and operated well in advance of signing an agreement, the franchisor is ensuring the clearest possible understanding of the nature of the deal for the potential franchisee.

commissions The document should disclose details of any payment or commission made by the franchisor to any advisor, broker or consultant in connection with the sale. A potential franchisee has the right to know if the broker who recommends the franchise to him or her will benefit financially by doing so.

financial There should be a list of components making up the franchise purchase: for example, the franchise fee, stock, fixtures and fittings, working capital and so on, along with costs. It should also include details of any financial requirements by the franchisor (eg. required equity levels) and a viability or solvency certificate signed by the directors of the franchisor company.

Hamish Walker Partner, Wellington

Katrina Hammon Partner, Auckland

m +64 27 288 2339

m +64 27 348 4814

hamish.walker @duncancotterill.com

katrina.hammon @duncancotterill.com

We welcome Hamish Walker to the Wellington partnership and our national franchising and licensing law team. Hamish joins Auckland based partner Katrina Hammon. Both work nationally with leading franchise networks and well known brands.

references The document should contain a list of existing franchisees and company outlets, along with details of any franchises terminated or not renewed in the past year and information on any outstanding litigation. Prospective purchasers are always well-advised to talk to existing franchisees (see 50 Questions to Ask Franchisees at www.franchise.co.nz/article/935) about any system which interests them; this makes the process easier, and also encourages them to check other details.

Moving on tomorrow. Today.

duncancotterill.com

projections Where figures are included, they must be clearly qualified as to whether they are examples of actual performance achieved, or if they are projections. If the latter, the basis of any assumptions made must be included. There must also be a clear statement of what is and is not included (for example, wages or the cost of servicing loans) and confirmation that the figures do not represent a guarantee of performance. Purchasers can reasonably expect an outline of what the business they are buying might achieve, but this is an area fraught with danger as, in business, nothing is certain. The purpose here is to qualify the figures by explaining exactly how they are arrived at and why they are relevant to the purchaser’s specific business.

other The disclosure document may also contain details of any deposits required, whether they are refundable or non-refundable, and whether there is any ‘cooling off’ period during which a franchisee may change their mind after signing a franchise agreement.

summary By offering an accurate, up-to-date and detailed disclosure document, a franchisor ensures that prospective franchisees have a clear understanding of the franchise, its obligations and financial requirements. This achieves two important objectives. First, it protects the franchisor against misunderstandings or later allegations of misrepresentation. Secondly, more info it enables prospective See also Find the right franchise at franchisees to carry out a proper www.franchise.co.nz/article/639 pre-purchase inspection (‘due diligence’) on the franchise in question. START HERE

Assess your own position

Question the franchisor

The moral is: if you’re buying a franchise, ask for the disclosure document, check what it contains and show it to your advisors before you make your decision.

Talk to franchisees Congratulations! All that research will give you every chance of success. Now commit to buying your chosen franchise and give it your all

Get the money right

Evaluate the franchise

Yes

Learn about franchising

Research the industry

Take good financial advice

See a specialist lawyer

Check what you’re paying for

DECIDE No

So a franchise isn’t for you. That’s ok – better to find out now than when it’s too late

No

Look for another franchise?

Yes

Same industry?

Yes

No

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53


Xpresso Delights 2, 3 or 4 day a week business offers genuine semi-passive income. How? Let our premium fully automatic coffee machines do the work for you, they make the coffees while you earn the income. Plus you get to choose the days and hours you would like to work.

At Xpresso Delight, we are in the corporate workplace coffee market. We offer a business opportunity like no other, operating within a market that loves and accepts our unique product and service. Plus you benefit from over 12 years experience with our proven systems, training and support.

Xpresso Delight provides a cafe quality experience right inside the workplace. Our client Locations enjoy all their favourite coffees and even hot chocolate all at the press of a button. Plus they enjoy our 5 Star Concierge Coffee Service that only Xpresso Delight can deliver.

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue FCA Magazine NZ.indd 1

7/02/16 5:50 PM


opportunity: business & commercial

THINKING AHEAD SBA franchisee says clients benefit from strategic thinking

Kerwin Wilson Chan: ‘I will walk beside you’

S

urging up the corporate ladder, Kerwin Wilson Chan admits he had a moment of panic when he finally secured his dream of owning his own business in May this year. ‘Suddenly I no longer had that big financial cushion behind me!’ he says. ‘But I wasn’t on my own, as I had bought a Small Business Accounting (SBA) franchise. In less than 3 months I already have 47 clients, so I’ve made the right choice.’ You don’t have to be a Chartered Accountant to be a SBA franchisee, as long as you have relevant business experience. Kerwin actually has both – he qualified as a CPA in 2000 and then gained broad experience of how businesses actually work. ‘I became a financial controller within the manufacturing and transport sectors, and got involved in project management and co-ordination. I also spent a lot of time training managers to look for KPIs. ‘I was aware of SBA and considered a franchise about four years ago, but the timing was not right then. Earlier this year, though, I approached SBA franchisor Adam Parore and his general manager Craig Gardiner about an office in Auckland’s Remuera, and I was finally able to open in May. It’s been a short, on-going and fantastic journey since. I brought eight clients with me, and the rest have come to me naturally through referral or brand reputation.’

I’ll walk beside you SBA works with industry-leading partners like Xero and other software providers to integrate the best systems throughout the business, which offers the benefits of cost, speed and simplicity to both customers and franchisees. It means essential, up-to-date management information is always available. Kerwin says his previous experience working with other people within companies and thinking strategically gave him a flavour of what’s required within businesses of all kinds. ‘When I went for an interview for a job years ago, I was asked: “What is the difference between a company accountant and a management accountant?” I answered that the former is historic, and the latter is future. Right answer – got me the job! Now, as an SBA franchisee, my role is to give my clients up-to-date info and help them look to the future to give them a big advantage over their competitors. As I say to them, “I won’t walk ahead of you, or behind you, but I will walk beside you. ‘If you’re my client, you don’t need to worry about the clock ticking like a solicitor’s office – every client has a tailor-made package and I am there to listen and help solve problems. Numbers will not lie – red figures don’t become black figures by magic, so I like to take the time to know my clients and their business as well as they do. That way, I can genuinely help them.’

increasing demand SBA has built a reputation over the years for helping small businesses solve their financial problems and forecasts on a day-to-day basis. ‘The demand for the kind of affordable, straight-forward service that SBA offers is leading to ever-increasing demand for offices throughout New Zealand,’ says Craig Gardiner.

give us a vast array of talents and skills within our network capable of solving all manner of accounting problems. It’s a winning formula and we are always looking for the right people to open new offices.’ The franchise costs $45,000 +gst with an additional $15,000 needed for shop fit-out and other capital investment. ‘From a business point of view, joining SBA gives you a winning brand and an asset that doesn’t just depend on your own reputation. As Kerwin has demonstrated, the brand is attracting new clients all the time and can put real value on your business when the time comes to sell. ‘Give me a call, and let SBA help you build your own strategic asset.’

advertiser info Small Business Accounting www.sba.co.nz Contact Adam Parore P 0-9-378 0934 adam@sba.co.nz

BUY A PROVEN FRANCHISE From $15,000 DEPOSIT SBA is a market leading brand that will provide full support and enormous potential to grow. • Earn up to $90,000 in your first year. • 20 years, 58 branches nationwide and 20,000 customers behind you. SBA franchise opportunities available. FIND OUT MORE www.sba.co.nz/franchise-opportunities

‘SBA has become synonymous with small business success and, using the Xero accounting package, we have a very powerful tool with which to drive that forward. In addition, the differing backgrounds of our 50 franchisees

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55


buying a franchise: support

questions to ask ABOUT SUPPORT What support will you get as a franchisee? Here’s how to find out

O

ne of the benefits of buying a franchise is that you should receive ongoing guidance to help you succeed and get the best possible return for your efforts. That’s why it’s important to have good support from your franchisor, both from a distance and in your own area. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor: • Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service. • Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? These are areas that can change fast. Do you have specialists in individual functions as well as generalists who understand the overall business? • What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How often would you visit me and for how long? What can I expect us to cover and achieve through your field visits? How are the

visits structured? Are they results-focused? • What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get? • What systems do you have in place to support key processes – eg. accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems. • Is there any formal support system between franchisees? eg. mentoring, a buddy system, franchise advisory council, closed social media group. Other franchisees can be a valuable source of help and support. • What topics are covered in the franchise manuals? What format are they in? How many pages? How regularly updated? • Do the manuals provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area. Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees.

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To enquire now, please contact: Kev Cochrane - BDM        +61 412 892 677          kev@portermark.com WWW.PORTERMARK.COM 56

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


Andre Chappell

BURGLARS TO BURGERS Ex-cop’s attention to detail helps Burger Wisconsin and Mexicali Fresh franchisees to boost the bottom line

I

n the fast-changing and highly-competitive world of quick service restaurants, ‘Details matter,’ says Andre Chappell. ‘A customer may not notice a clean store, but they will certainly notice a dirty one. Equally, portion control is a massive issue: if a store serves just five grams over normal on any item that can add up to ten percent over the year – a big loss. Small things like that can make a major difference to the bottom line, but if you are too busy trying to fill too many roles in your business, they are easy to overlook.’ Andre should know. After 21 years in the police force, he bought his own Burger Wisconsin store before joining the franchisor, Mariposa Restaurant Holdings (MRH) which owns both Burger Wisconsin and Mexicali Fresh. Today, his role is simple: ‘Help store owners improve their profitability. That’s something MRH has always done so well – looked to the profitability and potential improvements of all their franchisees, rather than just opening new stores willy-nilly. We believe in happy franchisees making good money – that way, we all win.’ Andre is a long-time fan of Burger Wisconsin, taking a share in his Papanui franchise before he even retired from the police. ‘I’d always admired the brand and ate there regularly,’ he says. ‘I spent 14 years there and enjoyed building an excellent business within a first-class brand. I was ready for a new challenge so when I was asked to become National Franchise Manager for both the brands, I leapt at it. ‘I love this role – I still own my Papanui store so it gives me a completely different perspective. Things are not always black and white and having the operational background I can quickly see when adjustments are needed. I work for both the franchise and the franchisees; my job is to do the best for both parties and solve the problems along the way. As an ex-cop, I hope I’m firm but fair, and to be honest there’s been very little need to be an ‘enforcer’ as the strength of the systems is self-explanatory.’

riding the wave With its quick service, fresh flavours and drive towards organic and freerange ingredients, Mexicali Fresh has been at the forefront of the rise of Mexican food in New Zealand. Now with 18 stores around the country and more being added all the time, it was joined in 2015 by Burger Wisconsin. ‘MRH recognised it as a very good solid brand, which had a loyal fan base but needed re-energising,’ says Andre. ‘With their long experience they investigated thoroughly, identified the underperforming bits and, as a result improved and expanded the brand to increase profitability for the franchisees and stay ahead of the trends.’ Today, the two brands number nearly 40 stores with growing demand for more nationwide.

(and burritos) ‘The key to the success of both brands has been selecting great franchisees who share our vision and supporting them throughout their journey,’ says Andre. ‘Some of our franchisees are now expanding by taking on additional stores, which is a vindication of the quality of the systems. It’s a two-way thing, though – all our franchisees care really deeply about what they do and serve, and they know we listen to their experiences and suggestions for improvements.’ Over the years Andre has continually turned to The E-Myth by Michael Gerber as a reference for business improvement. ‘A new franchisee has to be three people – a manager, a technician and an entrepreneur. But you can’t go on being all three for more than a year; you need systems in place, and people you can trust to run them properly whether you’re there or not. The strength of Mexicali Fresh and Burger Wisconsin is that there are solid, dependable, workable systems in place for you, and them, to follow. I know – I’ve done it and I’m doing it still,’ he laughs.

for a new generation Burger Wisconsin and Mexicali Fresh are keen to attract a new young generation of franchisees passionate about food. ‘We don’t necessarily want chefs, or people with experience; we are looking for entrepreneurs who can see the potential in two great systems and are prepared to work hard,’ says Andre. The investment required is between $300,000 and $400,000 +gst, which includes full training, a brand new on-point fit-out and the opportunity to thrive in a popular and profitable franchise. ‘Of course, expansion is desirable for everyone – the more stores we have, the greater the buying power and leverage we have over suppliers,’ Andre explains. ‘Getting costs down benefits all our franchisees and even a one percent saving on any ingredient adds up greatly over the year. But it’s an imperative for us that every new store is sustainable. We are very defensive of Burger Wisconsin and Mexicali Fresh so we want the right owners in the advertiser info right locations, not just extra outlets. Burger Wisconsin ‘Quality over quantity is our byword. Find out more about the opportunities with two great New Zealand brands by giving us a call and see where you might fit in.’

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www.burgerwisconsin.co.nz Contact Tyler Kerlin P 0-9-973 4559 M 021 411 144 info@wisconsin.co.nz

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franchising in New Zealand

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small businesses, big business Franchising has been a major part of the way we do business in New Zealand for over 40 years. Just how popular is it?

W

hen McDonald’s opened its doors in Porirua back in 1976, it wasn’t the first franchise in New Zealand but it did open the eyes of the business community – and the general public – to what franchising could achieve. Over the next decade, local entrepreneurs learned more about this unique way of doing business and started to follow suit. Then, in the early 1990s, the home services sector started to take off and franchising took hold. Today, New Zealand has more franchise brands – and more franchisees – per capita than any other country in the world. Last year, the Massey University Business School and Australia’s Griffith University conducted the largest-ever survey of the franchise sector in New Zealand. Here are some highlights that might surprise you.

franchising is big business There are an incredible 631 different franchise brands in New Zealand. Together, they turn over an estimated $27.6 billion – that’s equivalent to 11 percent of the GDP of the entire country. And that figure doesn’t include motor vehicle sales or fuel retail, both of which are often sold through some type of franchise arrangement. If you included those, it would bring the total to $46.1 billion.

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Compare that to our much-vaunted wine industry, which had an estimated turnover of around $2 billion (2014 figure), or our movie industry with around $3.5 billion. No-one would deny the importance of those industries to our global reputation or export earnings, but it shows just how popular franchising is as a way of delivering goods and services in this country.

franchising is small businesses Those 631 franchises are made up of 37,000 locally-owned business units. What do we mean by a ‘business unit’? Well, a single BurgerFuel outlet is a business unit. So is a Jim’s lawnmowing franchisee, or a sKids after-school care centre. It means 37,000 individual businesses around the country from Kaitaia to Bluff have the support of a franchisor. What do all these businesses do? Here’s a picture: Franchise units by sector 41%

Administration & support services Retail trade (non-food) Miscellaneous Accommodation & food retail Other services Rental, hire & real estate services Construction Arts & recreation services Education & training

16% 13.5% 11% 10% 5% 2% 1% 0.5% 0

10

20

30

40

50

Administration & Support Services is by far the largest, which comes as no surprise – the category includes brands with a large number of franchisees across several services such as home services, commercial cleaning and transport. Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


franchising is local When you think of franchises, the first names that come to mind might be McDonald’s or Domino’s, but companies like Green Acres, Columbus Coffee, Small Business Accounting and New World were created right here in New Zealand. In fact, almost three-quarters of all the franchises operating here are home-grown brands. A further 17 percent operate via a local master franchisee or licensee, meaning that 89 percent of franchise brands operating here are locally-owned and managed. Origin of franchises operating in New Zealand

NZ-founded franchise 72%

they will enjoy operating for many years. And a few will go on to multi-unit ownership, building their own portfolio of franchised businesses, or will take the management skills they have learned to develop something new. Just as people buy franchises for many reasons, so they have many reasons for selling. The survey found that the median length of time that franchisees remain in a franchise is eight years. Given that a typical franchise agreement has a term of five years, this suggests that almost three-quarters of franchisees extend their agreements to a second term before exiting the franchise. Franchisee life-cycle

Over 10 years 18.3% Master franchisee/licensee of international brand 17% Subsidiary of international brand 5% Other 6% And whether or not the franchise brand is locally-owned, it’s certain to employ local people. The survey found that 124,200 people are employed in franchises – or just over 1 in 20 people. The majority of franchise employees are full-time (74,300) with the remainder part-time (42,500) and casual (7,400). A significant proportion of those employed on a part-time or casual basis would be students working part-time in the hospitality sector where franchising is especially strong, and the ability to work shifts around lectures and tutorials is especially valued.

franchising builds skills Franchises are major contributors not just to employment but also to the training of young people. While such jobs are sometimes criticised as lowpaying jobs with no career prospects, franchises teach skills, operating systems and teamwork within a structured environment that offers professionally-planned training. In many larger franchises, training also offers staff the ability to earn NZQA qualifications while working. Franchises also offer opportunities to advance through shift, store or regional management, as well as training for business ownership. Some one-third of McDonald’s franchisees (and a significant proportion of the company’s senior managers) originally started as crew members. And buying a franchise gives people support across many different disciplines. Running a small business isn’t easy – you need to manage sales, marketing, purchasing, production, administration, cashflow, payroll, accounts, health and safety, compliance … all this before you even think about serving a customer. No matter what your background, you’re unlikely to be an expert in all of these – but a good franchise will give you the systems, training and support you need to cope as you build your business.

franchising helps us compete In many industries, small businesses are increasingly competing for market share with large, publicly-listed or overseas-owned corporations, which is a tough ask. Franchising gives the little locally-owned guys a way of taking on the big guys. In order to survive in an increasingly competitive and global market, independent operators need to band together to increase their buying power. New Zealanders have always done this, which is why the cooperative model has traditionally been so strong here. But co-operatives don’t usually provide the level of brand identity, business systems and management training that a franchise does. Franchising also benefits the New Zealand tax-payer. Earlier this year, a new law had to be passed to help ensure that multi-nationals such as Apple, Google and Facebook pay a fair share of tax in New Zealand, but its effectiveness is yet to be proved. The very structure of franchising means that local franchisees pay local taxes. Yes, a small percentage of the purchase price of every Big Mac may end up in Illinois, but it’s a fraction compared to the proportion of what is spent with corporations that ends up in beneficial tax regimes like Dublin or Singapore.

franchising is a part of life For some people, buying a franchise is a stepping stone to something else – business experience, entry to a new market, an opportunity to become established in a new region or even a new country. For others, a franchise offers them the opportunity to own a stable and sustainable business that

Up to 5 years 26.7%

6 to 10 years 55%

find out more More information from the Franchising New Zealand 2017 survey can be found at https://franchise.co.nz/article/2576. The full survey contains more detail on many of the above areas, as well as specialist sections covering: • Franchise operations and training • Franchise terms and longevity • Employment • Support offices • Online sales • Community support • Funding issues • Export intentions • Use of social media • Pre-entry education The survey was sponsored by ASCO Legal, The Franchise Coach, Franchize Consultants, Hayes Knight and Westpac, with support from Franchise New Zealand.

631

business format franchisors in New Zealand

37,000

franchise units throughout New Zealand

$27.6 billion

the overall turnover of the franchise sector – equivalent to 11% of New Zealand’s GDP

50%

of all franchises have been franchising since before 2000

1.9%

the percentage of franchisees involved in disputes – down from 4.0% in 2012

$46.1 billion 49% total turnover including motor vehicle sales and fuel retail

124,200

people employed in franchised businesses

72%

of the franchises here are home-grown brands

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of all disputes are handled through mediation, not litigation

8 years

the median time that a franchisee remains in a franchise system

59


Westpac Directo Over 275 different franchises

what’s available?

what does it cost?

what do they do?

how many are there?

who do I contact?

FANZ

description

number in NZ, globally

industry

investment from

company

page number

A-B franchise and business opportunities get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

P 0-6-876 9675

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

34 34

P 0-9-966 8704

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 15 countries around the world. The house inspection 13 industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections 200 and safe and sanitary reports. We are now looking for further inspectors nationwide.

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

6 6

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

AluRestore

Home & Building

$49,500

Offers customers the opportunity to restore their joinery. Huge potential for new franchisees.

1 1

P 0508 737 867

Food & Beverage

$300,000

Market leader in the sales and distribution of milk products and beverages throughout New 65 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 65 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz

Health & Fitness

$280,000

Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16.

35 1300+

P 0-7-974 4589

Business & Commercial

$69,000

Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-422 2285

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Leisure & Education

$22,000 $30,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.

5 275

P 0800 167 710

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

Bin Inn Retail Group Co-operative

Retail

$110,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

P 0-7-575 6939

Body Audit NZ

Health & Fitness

$80,000

Provides body composition testing services. Experience not essential. Full training and ongoing New support. New

M 0274 331 266

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

45 200

P 0-9-9477 0012

Breakers Restaurant

Food & Beverage

$100,000$450,000

Life is all about opportunities. Breakers surfing-themed family restaurants have grown over the last 20 years to become one of the most renowned, successful and innovative hospitality operations and have developed into an iconic leisure and lifestyle consumer brand network.

10 10

Jo Bradford M 022 043 5163 E jo@breakers.kiwi W breakers.kiwi

Brucies Lawnmowing & Garden Care

Home Services

$49,000

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a 12 strong presence in Auckland and are looking to establish master franchises throughout New 12 Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

6 6

P 0-9-390 8979

Building Wash Services

Business & Commercial

$330,000

BWS is the market leader in the exterior washing of commercial buildings. Outstanding opportunities for, motivated self-starters with an eye for details, a good understanding of safety and sales ability. Being trade qualified or experienced in commercial property of benefit. Full induction and training programme.

New New

Simon Green P 0800 470 075 M 021 523 301 E simon@bws.co.nz W bws.co.nz

Accessman

Anchor Franchise

9

22

Anytime Fitness Appliance Tagging Services

Bakers Delight

60

9

14

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2018 Year 27 Issue 03

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


tory of Franchising 60 franchise and business opportunities

70 specialist advisors

72 consultants and others

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities B-C get more information

BurgerFuel

48, Food & Beverage 49

$300,000+ BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

55 83

Jason Lowery P 0-9-376 7623 M 021 362 553 E info@burgerfuel.co.nz W burgerfuel.com/nz/franchise

Burger Wisconsin

57

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E info@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

2 2

Kirsten Hawke P 0800 283 399 E office@businessbuddy.co.nz W businessbuddy.co.nz

Caci

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

50 50

Hilary Metzger E hilary.metzger@fabgroup.co.nz W caci.co.nz/franchise

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Home & Building

$150,000

We are offering driven, motivated people the opportunity to become a Cambridge Homes franchisee. Our motto is to be with you ‘Every step of the way’. This means that our team are dedicated to assisting you through the entire home building process.

5 5

Tim Santer M 021 409 763 E chnz@cambridgehomes.co.nz W cambridgehomes.co.nz

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

M 021 276 9769

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from 36 retail premises. 1650

P 0-3-446 8600

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Central Landscape & Garden Supplies

Home & Building

P.O.A.

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$500$4500

A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee New entitles agents to earn a percentage of commission rebates on personal and referral travel New bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial $25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Cleantastic Commercial Cleaning

Business & Commercial

$13,800

An established, award-winning franchise with over 300 franchisees operating around the country. This mobile cleaning service franchise offers high quality cleaning at cost effective prices. Franchisees utilise the brand, marketing systems, support and technical expertise. Comprehensive training, equipment, uniform, business cards and manuals provided.

280 1000

Kevin Richardson P 0800 800 055 E kevinrichardson@cleantastic.co.nz W cleantastic.com

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Coffee Culture

Food & Beverage

$350,000

Our unique business model of roasting coffee in full view of our guests and then serving the highest quality espresso with flair and a total commitment to outstanding service has seen Coffee Culture grow to become Canterbury’s leading chain of boutique coffee houses.

19 19

Mike King P 0-3-377 2605 E mike@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

19 19

M 021 287 2220

Cambridge Homes

46

Carl’s Jr. Carpet Court

15

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61


Colourplus

FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-F franchise and business opportunities get more information

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Peter Webster P 0-9-520 1044 M 021 883 852 E peter@columbuscoffee.co.nz W columbuscoffee.co.nz

Complete First Aid Supplies

Business & Commercial

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

2 2

P 0-9-827 7726

Computer Troubleshooters

Computer

$27,500

Do you have what it takes to be a Computer Troubleshooter? We are looking for entrepreneurs to join our well established franchise network. Computer Troubleshooters is a global ICT support franchise, first established in 1997 and operating in 300 locations across 15 countries.

15 300+

Dennis Jones P 0800 728 768 M 0274 922 911 E dennis@cts.net.nz W computertroubleshooters.co.nz

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

43 43

P 0-3-349 6161

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Home & Building

$30,000

Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

7 7

P 0-7-854 1518

Columbus Coffee

Cookright Kitchen Services

50

53

Cooltime Corporate Cabs

19

Business & Commercial

From $20,000

Corporate Cabs is NZ’s most professionally driven cab service. Founded 20+ years ago, we continue to set the benchmark for premium service. The strength of our brand is in the professionalism and dedication of our owner-drivers. We invite you to join our fleet.

396 396

Jeff Coyle P 0-9-632 0602 E info@jointhefleet.co.nz W corporatecabs.co.nz

CrestClean

2

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 617 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 618 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Chris Barker P 0800 273 780 E info@crestclean.co.nz W crest.co.nz

Crest PropertyCare

14

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, you may like to consider a Crest PropertyCare franchise. We provide caretaking services to schools and building owners, looking after their grounds and doing simple property maintenance duties. Franchises are available throughout NZ.

23 23

Chris Barker P 0800 273 780 M 021 939 204 E chris.barker@crestclean.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$1.2m

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Deck & Fence Pro

Home Services

$49,950

Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

28 28

Domino’s

26, Food & Beverage 27

$450,000

Specialist quick service pizza franchise opportunity. You must have passion, commitment and 110 a drive to succeed. Strong leadership skills, good people and administration skills, plus an 2200+ entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

P 0508 437 262 E franchise.recruitment@dominos.co.nz W dominosfranchise.co.nz

Dream Doors

24

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Home Services

$30,000$35,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 67 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 97 Our NZ franchises are an extremely affordable small business option.

Paula Lee-Smyth P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Leisure

$25,000

Duo Photography is a New Zealand-leading professional photography business and are the 7 only studios that are fully mobile. We are looking for people with a passion for photography and 7 a warm personality.

Adrian De La Fuente P 0-4-972 2364 M 022 734 5802 E admin@duophotography.co.nz W duofranchise.com

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Craig Cameron M 0275 656 418 E craig.cameron@ecomist.co.nz W ecomist.co.nz

Electrify.nz

Retail

$25,000

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz has the rights to top international e-bike brands and is looking for people with passion and ambition to partner with us in key locations around New Zealand.

5 5

James Munro M 021 644 405 E james@electrify.nz W electrify.nz

Embroidme

Business & Commercial

$95,000

Embroidme is New Zealand’s largest uniform and promotional products business. Embroidme 14 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

enableMe New Zealand

Financial Services

$90,000

Want to help New Zealanders realise their financial goals and achieve financial freedom 8 faster? Here’s your chance - enableMe NZ is a business of highly trained professionals offering 8 financial personal training through impartial advice that helps Kiwis gain more control over their financial future.

Hamish Cowan P 0800 897 898 E hamish@enableme.co.nz W enableme.co.nz

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

New 70

P 0061 8 8359 6622

Driving Miss Daisy New Zealand

Duo Photography

41

Eco Insulation

Ecomist

Epiphany Café

58

38, Food & Beverage 39

10 118

Essential Beauty

Health & Beauty

$197,000$350,000

Seeking franchisees to join the Essential Beauty team throughout NZ.

Exceed Franchising

Home & Building

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending 23 the life of joinery. We are an innovative national franchise of 26 years with well-designed 5 systems to help support your journey with us.

David Dovey P 0800 25 27 36 E david@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings - no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463

Express Business Group

Home Services

$9,950

Home services franchise which includes all initial equipment, training and great support.

70+ 3500

P 0800 397 737

Business & Commercial

$20,000

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Fastway Couriers

62

46

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2018 Year 27 Issue 03

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities F-I get more information

Fibrenew New Zealand

Business & Commercial

$90,000

Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision.

10 245+

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/

Fifo Capital

Financial Services

$39,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-9-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

14 14

P 0-7-850 5556

Flip Out New Zealand

Leisure & Education

$500,000

Flip Out is one of the world’s largest and most successful trampoline arenas. Business is thriving in New Zealand and we are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business.

8 30

Kyle Dickinson M 021 671 314 E franchise@flipout.co.nz W flipout.co.nz

Flo2Cash

Financial Services

$90,000

Unique opportunity for outstanding salespeople to become a part of the technology revolution.

New New

P 0800 356 222

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

13 13

Alan Jackson M 027 220 3762 E alan@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$200,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services

$32,000

Timing is everything! Aged care and community services are a rapidly growing business. With the population of New Zealanders aged 65 plus projected to double in the next 25 years there has never been a better time to own a Freedom Companion Driving franchise.

17 17

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$200,000$350,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

15 15

P 0-6-355 3480

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ 550 experience we are one of the longest running New Zealand owned franchise systems. We have 550 over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz

Grime Off Now

Home Services

$59,950

Grime Off now provide residential and commercial washing and insect control.

2 2

M 027 278 8813

GroutPro

Home & Building

$49,950

GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

42 75

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

15 15

P 0-9-378 4158

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E join@harrisonsathome.co.nz W harrisonsenergy.co.nz

Freedom Companion Driving Services

43

Health Smart Heat Pumps

Home Services

$13,000

Specialist heat pump cleaning and sanitising system.

2 2

P 0-3-377 5441

Hell

11

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

11

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model – Hell on Wheels. Lower investment level and reduced overheads make this exciting new model a very profitable and fun opportunity. We’re looking for hands-on owner-operators with a passion for wicked food.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

helloworld

Retail

$100,000

Seeking business-savvy people with customer service excellence and a passion for travel.

67 1600+

P 0-9-307 1888

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

35 35

Lily Lopez M 021 223 5553 E lili@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

12 12

P 0800 486 434

Installed

Business & Commercial

P.O.A

Offering a range of home services including insulation, garage carpet and meth testing.

6 6

P 0800 29 29 99

Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

63


InXpress

description

FANZ

number in NZ, globally

industry

investment from

company

page number

I-L franchise and business opportunities get more information

Business & Commercial

$29,500

Global courier and freight sales consulting franchise.

3 200+

P 0-3-322 5634

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company 360 providing full operational sales administration support for franchisees. There has only been one 13K+ name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jellybeans Music

Leisure & Education

$25,000

A fantastic opportunity for those passionate about music education and who want a work/life balance.

New 30+

P 0800 754 372

Jesters Pies

Food & Beverage

$220,000

Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

18 50+

Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Building Inspections

Home & Building

$65,000$75,000

Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

New 100+

Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Angela Anderson P 0800 454 654 M 0274 490 448 E angela.anderson@jimsdogwash.co.nz W jimsdogwash.co.nz

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this 35 highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the 185 training, support and systems you need to succeed.

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$40,000

Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz

Jumping Beans International

Leisure & Education

$40,000 $45,000

Leading edge, fun physical skills programme for children 0 to 6.

6 7

P 0-9-475 9204

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

48 48

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Just Cuts

Health & Beauty

$100,000$200,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 27 years.

Luke Manning P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Kelly Club

Leisure & Education

$25,000

We offer you an opportunity to own your own business and make a real difference in children’s 42 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 47 franchise model is easy to understand and we provide full training and support.

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellyclubs.co.nz W kellysports.co.nz

Leisure & Education

$30,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

35 65

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

15 15

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Cliff Hopkins M 021 410 009 E cliff@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

7 60

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Justin Worsley P 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz

Laser Plumbing

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

48 100+

Justin Worsley P 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

7 7

M 021 614 360

LCF Fun Languages NZ

Leisure & Education

$1,500

Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided.

7 5000+

Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz

Jamaica Blue

Jim’s Cleaning

Jim’s Test & Tag / Jim’s Fire Safety

Kelly Sports

64

8

47

10

34

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2018 Year 27 Issue 03

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities L-O get more information

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Majestic Tea Bar Espresso & Chocolate

Food & Beverage

$290,000

Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

3 3

Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com

McDonald’s

Food & Beverage

$900,000

The world’s market leader in the quick service restaurant industry.

165 31000

P 0-9-539 4300

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

P 0-9-442 2004

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E info@mexicalifresh.co.nz W mexicalifresh.co.nz

Midas Car Care

Auto Services

P.O.A

New Zealand’s premier specialist automotive servicing franchise.

26 3000

P 0-9-415 0234

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

$75,000

Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Mobile Car Valet

Auto Services

$25,000

Mobile car valet covering all your valet needs.

2 2

M 0274 973 955

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services

$20,000

Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000

Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

Mr Woo Sushi

Food & Beverage

$49,000

New Zealand’s first mobile sushi franchise.

2 2

M 021 781 250

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

Navigation Homes

Home & Building

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply $350,000 prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

2 2

M 021 955 834

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$400,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

49 49

Paul Thompson P 0-3-477 2340 M 021 999 866 E paul@nightnday.co.nz W nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

P 0-3-366 0870

Number Nurses

Financial Services

$15,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

3 3

Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Sarah Simons P 0-9-522 0800 E nzho@numberworks.com W numberworks.com

NZ Floor Sanding Co

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

7 7

P 0800 272 888

Home & Building

$19,000$39,000

Reputable and trusted house inspection business providing quality pre-purchase surveys 8 including multiple income streams from other revenue sources such as asbestos surveys and 8 safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters.

Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

P 0-3-343 6080

Mexicali Fresh

Milestone Homes

NZ House Surveys

Oil Changers

57

44

36

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

11 29

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

65


Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Orenda Clean

11 160

FANZ

description

number in NZ, globally

industry

investment from

company

page number

O-Q franchise and business opportunities get more information Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Home Services

$25,000

Rapidly growing in the Auckland and Wellington regions and expanding nationally.

2 2

P 0800 673 632

Pack & Send New Zealand

4

Retail

$210,000

Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

14 120

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

29

Retail

$350,000

New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Palmers Planet

29

Retail

$1,000,000

Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as 4 a retail store. This is an amazing opportunity for a business person looking for a new challenge. 4

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $150 million a year and it’s still growing.

Andy Kean P 0-9-261 0705 E andy.kean@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, 9 including mats, and the iconic Para pools. Looking for energetic people serious about customer 9 service and looking to build a successful business through determination. Opportunities available in West & South Auckland.

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, 160+ decontamination, office equipment sanitising, pest control, window cleaning. Established in 160+ 1979, Paramount Services has 160+ franchisees servicing 2,000 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

Paul Brown / Bill Wu P 0-9-376 7850 M 027 543 0233 E pbrown@paraserve.com W service-is-paramount.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$65,000

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

24 24

P 0-9-378 7940

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Ian Robertson P 0-9-525 9563 E ian.robertson@pinkbatts.co.nz W pinkfit.co.nz

Pit Stop

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service 45 and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF 45 checks and general auto repair.

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

75 534

M 021 355 880

Pizza Hut

Food & Beverage

$550,000$600,000

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

98 1000+

Alan Brooks P 0-9-525 8700 E alan.brooks@rbd.co.nz W pizzahut.co.nz

Platinum Homes

Home & Building

$100,000

Platinum Homes are one of the top 10 national building companies in NZ and are one of the fastest, stable growth companies. Seeking financially stable people with the desire and drive to succeed to complete our licensee network, ideally from a construction or sales background.

17 17

Lloyd Cloughley M 021 535 031 E lloyd.cloughley@platinumhomes.co.nz W platinumhomes.co.nz

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded and exclusive 4 products, providing high quality at affordable prices. Offering great benefits and services to 4 maximise your business opportunity including training programmes, business manuals, inhouse marketing and point of sale and reporting systems.

Ting Hui P 0-9-448 1095 E franchising@plumbin.co.nz W plumbin.co.nz

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

P 0-7-307 2271

Poolwerx

Retail

$98,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 2 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Business & Commercial

$78,500

Portermark is Australia’s premier beer line cleaning company and is now seeking franchisees for their expansion into New Zealand with a high-return franchise model that offers significant income potential working from just 15-20 hours per week.

New 17

Kev Cochrane P 00614 1289 2677 E kev@portermark.com W portermark.com

PostShop Kiwibank

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+

P 0-9-336 8284 E franchiseselection@nzpost.co.nz W nzpost.co.nz

Prep & Paint Pro

Home & Building

$39,950

Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W prepandpaintpro.co.nz

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Printing.com

Business & Commercial

$25,000

At printing.com we don’t just print. We make marketing collateral for our customers to make them successful. We build websites that take our client relationships well above our competitors. We take pride in placing our partners at the forefront of change in our industry.

40 300

Cade Ogle P 0-4-232-7653 E cade.ogle@printing.com W printing.com

Property InDepth

Home & Building

$45,000

Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$125,000$240,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

80+ 80+

P 0800 661 663

Provista Balustrade Systems

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$12,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

12 12

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Stephen Mansfield P 0-9-366 9680 E smansfield@questapartments.co.nz W questapartments.co.nz

Paramount Services

Portermark

Pukeko Rental Managers

Quest Serviced Apartments

66

18

56

58

120 120

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FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities Q-S get more information

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

2 2

P 0-9-555 1492

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

21 24

P 0-7-574 1490

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. Spouting 10 on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on 10 the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

Rapid Lawn

Home & Building

$45,000

Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

Peter Harvey M 021 365 296 E admin@rapidlawn.co.nz W rapidlawn.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. You’ll start strong with the backing of the world’s most productive real estate brand in more than 100 countries. You’ll have all the tools you need provided, and you’ll be the priority. Contact us today.

25 7000+

Corinna Mansell P 0-9-309 8478 M 0274 995 467 E cmansell@remax.co.nz W why.remax.co.nz/franchise-opportunities/

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

5 5

P 0-9-213 7993

Refresh Renovations

Business & Commercial

$150,000

Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh.

30 37

P 0800 33 60 33 E info@refresh.co.nz W refresh.co.nz

Rent The Roo Rentals

Home Services

$75,000

Top quality and affordable home appliances to rent with agreement plans.

1 60+

P 0800 137 661

Rented Property Management

Business & Commercial

$20,000

Property management specialists. Industry leading systems that give you the time to grow.

7 7

M 021 180 1875

Rentronics Limited

Home Services

$75,000

Rentronics is an experienced franchisor providing a franchise system throughout New Zealand under the Rentronics trade mark. Franchisees rent or rent to own a range of home appliances, furniture and electronics to customers who have made product selections from the Rentronics website.

9 9

Aman Jain M 0061 406 556135 E franchise.enquiry@rentronics.co.nz W rentronics.co.nz

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Rodney Wayne

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

5 50+

Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz

Saddlery Warehouse

Retail

$230,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Safe H2O

Home Services

$250,000

Safe H2O have revolutionised water tank cleaning with high spec nano-filtration trailer units, capable of cleaning tanks and processing unlimited volumes of water to 0.001 micron. Innovative, profitable, professional. Seeking practical people with some basic mechanical aptitude and exceptional interpersonal skills.

2 2

Tracey Meads P 0800 723 342 M 027 778 9056 E info@safeh2o.co.nz W safeh2o.co.nz

SafeTSupplies

Business & Commercial

$120,000

Custom-fitted safety supplies retail outlet on wheels.

New New

P 0-9-525 2767

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

2 2

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal A Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services (cleaning, lawn mowing and valet) offers you the opportunity to be your own boss but with the security of being part of this highly successful system. Full training and support. Initial customers provided so you have a group of customers you work with regularly. Award-winning system.

160+ 290+

Mark Gilbert P 0-9-278 4930 E markg@select.biz W select.biz

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes

7 7

P 0-9-846 5777

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000

New 40

P 0061 7 3399 3000

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

12 12

P 0-4-499 4495

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience 11 building homes for Kiwis from 11 franchises supported by a National Office. If you have building 11 or construction management experience and are looking for your next opportunity please contact our CEO.

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

Simply Squeezed

Food & Beverage

$50,000

Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly.

40+ 40+

Andy Furmenger P 0-6-836 7066 E andy.furmenger@frucorsuntory.com W simplysqueezed.com

Leisure & Education

$34,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home Services

P.O.A

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success.

1 1

Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com

Scratchpad

sKids

Slopemowing.com

25

13

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67


Small Business Accounting

FANZ

number in NZ, globally

description

get more information

Business & Commercial

$45,000

A monthly accounting service specifically designed to provide regular support for the selfemployed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and/or with sound bookkeeping knowledge and good communication skills.

53 80

Adam Parore P 0-9-378 0934 P 0800 114 722 E adam@sba.co.nz W sba.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Printing

Business & Commercial

$220,000

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz

Spagalimis Italian Pizzeria

Food & Beverage

$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

P 0800 113 113

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Speedy Signs

Business & Commercial

$95,000

The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spitroast.com

Food & Beverage

$25,000$50,000

New Zealand’s iconic catering business is looking for franchisees to join our group.

4 4

M 027 442 4140

Retail

$200,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

66 66

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W careers.stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes

Home & Building

$75,000

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

16 16

P 0-3-349 0010

Storage Box

Retail

$100,000

The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

2 80+

P 0061 4 0105 5437

Sunbright Lamp Distributors

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

13 13

P 0-9-478 9824

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$115,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Superbuild

Home & Building

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

9 9

P 0800 4647 8737

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au

TACA NZ

Business & Commercial

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

5 13

P 0061 3 8727 5000

Take Note

Retail

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

20+ 20+

P 0-9-261 0871

Tall Poppy Real Estate

Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

M 027 4432 897

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Athlete’s Foot

Retail

$250,000

World’s leading sports footwear retailer. Exclusive fitprint technology and proven training.

10 600+

P 0-9-478 4783

The Cheesecake Shop

Food & Beverage

$200,000

The Cheesecake Shop has been one of New Zealand’s favourite cake retailers since 1995. You don’t need to be a baker, our excellent training course teaches you how in just 3 weeks. New store opportunities available in Dunedin, Hawkes Bay, Nelson, Christchurch and New Plymouth.

23 210

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$60,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

63 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Moving Box Guys

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

4 4

P 0800 210 210

The NZ Manuka Egg Company

Food & Beverage

P.O.A

A taste sensation - manuka smoked bacon and egg franchise business opportunity.

3 3

P 0-3-485 9660

Auto Services

$69,750

Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

12 12

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000$600,000

A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Thexton Consulting Group

Business & Commercial

$15,000

Help business owners achieve success. Join our team as a self-employed business consultant. 35 35

P 0800 287 266

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Stihl Shop

Streetwise Coffee

The Coffee Club

The Wheel Magician

68

55

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investment from

company

page number

S-T franchise and business opportunities

20

12

30

21

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for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


Total Fitouts

47

description

FANZ

industry

number in NZ, globally

company

investment from

page number

franchise and business opportunities T-Z get more information

Business & Commercial

$50,000

Fast growing commercial fit-out company, delivering customised solutions for a wide range of industries. Become part of a like-minded professional network. Marketing, proven business success and leading-edge computer systems. Training, peer support and mentoring provided. No fuss nationwide fit-outs for your business or franchise.

4 20

Matt Isaac P 0800 348 888 M 021 666 502 E matt.isaac@totalfitouts.co.nz W totalfitouts.co.nz

Touch Up Guys

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Martin Smith P 0800 759 363 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) is a unique, proven business model, helping customers to display and 6 sell their cars in a traditional car yard environment at U-Sell yards. Minimal investment, minimal 6 staff, great returns and lots of fun. Visit u-sell.co.nz for available locations throughout NZ.

Graeme McPheat P 0-9-391 1339 M 021 736 733 E graeme@u-sell.co.nz W u-sell.co.nz

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$400,000

New Zealand buffet restaurant offering franchise opportunities. Full training and support provided.

11 11

M 021 522 720

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Rare opportunity to join the market leader. Current opportunities available in Dargaville, Ashburton, Masterton, Queenstown and Dunedin. Versatile Homes provides you with all the benefits of owning your own business, with the full support and resources of a nationwide organisation.

35 35

Jaimee Ferris E franchise@versatile.co.nz W versatile.co.nz

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200 choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Warmup New Zealand

Home & Building

$20,000

Warmup has become the heating product of choice for the majority of property and construction 15 professionals. 30

P 0-9-820.3850

Wash Rite

Home & Building

$45,000$70,000

Wash Rite is New Zealand’s premier domestic house wash and commercial property washing service where no job is too big or too small. We are currently looking for hardworking and dedicated people around New Zealand to join the Wash Rite team.

9 9

Troy Hillard P 0800 101 216 E troy@washrite.co.nz W washrite.co.nz

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

6 6

M 021 952 397

Wholly Bagels & Pizza

Food & Beverage

$250,000$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

6 6

Sam Rama M 021 272 2422 E sam.rama@whollybagels.co.nz W whollybagels.co.nz

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

3 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay.

21 21

P 0-3-343 1876

Woolgro

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns using our innovative pre-seeded lawn mats. You don’t have to have a landscaping background - just be customerfocused and enjoy working outside building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E geoff.luke@woolgro.co.nz W woolgro.co.nz

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

V.I.P. Home Services

51

Xpresso Delight

54

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

Zambrero

21

Food & Beverage

$300,000

Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. 13 If you join the Zambrero family, you will be supported by a team with extensive experience in 189 franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more.

Zexx NZ

6

Food & Beverage

$5,000 $25,000

Zexx NZ Ltd was established in 2006 and is 100% New Zealand owned. We produce a range of top quality frozen fruit juice beverages, smoothies and cocktails throughout NZ, Pacific Islands, Australia and Hong Kong. Due to continued growth, we can now offer new territories nationwide.

12 16

Derek Sampson P 0800 556 022 M 021 724 290 E derek@zexxnz.co.nz W zexxnz.co.nz

Home & Building

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0-9-303 0670 M 021 118 5810 E matt.steele@refresh.co.nz W zonesfranchiseopportunities.co.nz

Zones Landscaping Specialists

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

company

get more information

industry

number globally

regional and national master licence opportunities - find more at www.franchise.co.nz description

investment required

Epiphany Café See page 38, 39

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Food & Beverage

Looking for individuals, entrepreneurs or companies to take up master franchises and establish bakery and warehouse facilities in Lower North and South Islands. Candidates must be well-capitalised, experienced in food sector with strong business management skills, focussed on growth and have integrity in dealing with staff, subfranchisees, the franchisor and suppliers.

6

NZ$800,000-1m

Hog’s Breath Cafe

Geoff Hargreaves P 0061 4 34 111 985 E geoffhargreaves@hbca.com.au W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Portermark See page 56

Jeff Rankin M 0061 449 890 300 E jeff@portermark.com W portermark.com

Business & Commercial

Portermark is seeking master licensees. You must possess demonstrated business development and people management skills. A proven track record of success in hospitality or similar industry is a must. You will be required to meet a franchise development schedule and possess the capital to finance the acquisition of the master rights, along with back-up working capital to develop and expand the territory.

17

AU$275,000325,000

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000200,000+

V.I.P. Home Services Estelle Logan Home Services See page 51 P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

69


ACCOUNTANTS BDO

description

Location

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Blackler Smith & Co

Blackler Smith & Co are relationship-based chartered accountants. For years, Ben Blackler has assisted franchisors and franchisees with advice, business purchases and all tax services. Ben can help you buy a business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Connect2 Chartered Accountants

We are chartered accountants specialising in franchisor and franchisee accounting. We work with you to achieve growth and suc- Tauranga & cess. Our expert team can assist with cloud accounting, payroll, debtor systems, profit optimisation, strategic planning and much North Island more. The accountancy firm where you count.

Crowe Horwath

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Your one-stop franchise shop.

National

Ecovis KGA

Ecovis KGA can help set up your business and raise finance. We can provide franchisees with all the business services needed to begin business and ongoing support and financial services needed to succeed. We offer accounting, computer software, taxation, administration and business planning services.

National

Franchise Accountants

71, 74, 75

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our National business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Inspired Accountants

71

National

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Small Business Accounting services include bookkeeping, payroll, GST preparation, monthly and annual accounting, rental property accounting and company formations.

National

Staples Rodway Auckland

Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees. Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area.

National

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Small Business Accounting

55

FINANCE PROVIDERS ANZ

52

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.

National

ASB

42

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National

Heartland Bank

Unsecured business loans up to $75,000. Partially secured loans up to $250,000. A great option for clients needing unsecured business finance. The online application only takes a few minutes and a decision within seconds. Heartland Bank Limited’s lending criteria, fees and charges apply.

National

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

National

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Riaan Wilson, Sujam Ratnayake Waikato – Emily Zhang Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution. Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Westpac New Zealand Ltd

20, 76

LAWYERS Anthony Harper

ASCO Legal

Brookfields Lawyers Carson Fox Bradley

70

6

National

FANZ

company

page number

specialist advisors get more information

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Jocelyn Gascoign P 0-7-578 1116 E info@connect2accountants.co.nz W connect2accountants.co.nz Michelle Malcolm P 0-7-928 1190 E michelle.malcolm@crowehorwath.co.nz W crowehorwath.co.nz Keith Goodall P 0-9-921 4630 E keith.goodall@kgal.co.nz W ecoviskga.co.nz Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W www.kpmgenterprise.co.nz Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz Craig Gardiner P 0800 999 SBA M 021 781 258 E enquiries@sba.co.nz W sba.co.nz P 0-9-303 1384 W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz Craig McKenzie P 0800 272 476 M 021 805 425 E craig.mckenzie@asb.co.nz W asb.co.nz Mike Whitehead P 0800 ASK BNZ E mike_whitehead@bnz.co.nz W bnz.co.nz/franchise Nicole du Plessis P 0800 809 191 E info@openforbusiness.co.nz W openforbusiness.co.nz Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz Miles Agmen-Smith P 0-9-308 8070 M 0274 779 960 E miles.as@ascolegal.co.nz W ascolegal.co.nz Sue Ironside P 0-9-373 3137 E sue.ironside@baldwins.com W baldwins.com Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2018 Year 27 Issue 03

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


Deirdre Watson Barrister

description

Location

get more information

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz

Duncan Cotterill

53

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland.

National

Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com

Gaze Burt

37

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

72

Greater WelComprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist. lington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

3

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

National & Worldwide

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on Taranaki how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise Region & businesses www.visaconnect.nz. Specialist in franchise networks and collaboration. Wider

Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

National

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commerciallyfocused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

72

Harris Tate

MacDonald Lewis Law

73

Mortlock McCormack Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial National & reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands. Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Sarah Pilcher The Franchise Lawyer

Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially National relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

Sarah Pilcher P 0-9-579 3526 M 027 564 9942 E sarah@thefranchiselawyer.co.nz W thefranchiselawyer.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Earl Gray P 0-9-358 2222 E earl.gray@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2016. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2016.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Tavendale & Partners

We act for both franchisee and franchisor clients around the country, providing legal advice on all aspects of franchising from setting up a new franchise and drafting a full suite of franchise documents, to advising first time purchasers of a franchise business.

National

Jason Ray P 0-3-374 9999 E jason.ray@tp.co.nz W tp.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Quantum Law

28

Stewart Germann Law Office, Lawyers and Notary Public

17, 24

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand You work with award-winning service provider 2017/18 - Westpac Franchise Awards You get specialist franchise monitoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac New Zealand Franchise Awards Service Provider of the Year

2011–12 Winner 2015–16 Winner 2017–18 Winner

Find more info franchise.co.nz

company

FANZ

page number

specialist advisors

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

71


company

service

description

Location

FANZ

page number

specialist advisors get more information

CONSULTANTS & OTHER SERVICES ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programs, we help with sales strategy to implementation and from Franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Consultants

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

BreakThrough Business Solutions

Business Growth

Business growth specialists working with franchisors and franchisees in 4 key areas: sales, marketing, systems and staff. We have developed a unique 3 step business growth process to generate more qualified leads, increase conversion, increase market share, and build the strength of the brand.

National & Worldwide

Fiona Clark M 021 991 917 E fionaclark@bbsolutions.co.nz W www.businessgrowthcoach.co.nz

Bright NZ

Recruitment

Specialist recruitment, HR, training and development firm, with over 35 years’ combined experience in franchising. Bright NZ creates harmonious, high-functioning teams with a staggering post-recruitment stick rate of 99.7% supported by market-leading profiling tools and training including leadership legacy, sales performance and conflict competence.

National

Tracy Meyer M 021 911 790 E tracy@brightnz.co.nz W brightnz.co.nz

Integrated IT Solutions

Cisco Meraki is a cloud-managed IT company. Their solutions include wireless access points, switching, National security cameras and appliances, all centrally managed from the web. Some of the solutions provided by Cisco Meraki include guest Wi-Fi and analytics providing visibility into guest activity and shopper profiles.

Chris Kidd M 022 0296 290 E cisco.nz@comstor.com W meraki.cisco.com

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insur- National ance and risk management programmes necessary for successful franchises and deliver face-to-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Instantly boost your digital engagement with seamlessly branded and tracked business email, invoices or statements, pitch-perfect e-messaging campaigns and the latest in paperless forms technology.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Cisco Meraki

31

Franchise Accountants

71, 74, 75

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Association of New Zealand

32, 33

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Coach

73

Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchise Infinity

44

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Find more info franchise.co.nz

experienced Franchise lawyers for the greater Wellington region

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? ? • • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com gibsonsheat.com

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 72

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Spring 2018 Year 27 Issue 03

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


description

Location

get more information

Franchize Consultants (NZ)

35

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment National & processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Worldwide Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

In2HR

20

Human Resource Management

In2HR will give you peace of mind. Whether you are a franchisor or a franchisee, talk to us about how we can keep your business on the right side of the law. Specialising in HR management including employment relations disputes, employment agreements and more.

National

Thai-Anh Cooper M 027 222 2793 E thaianh@in2hr.co.nz W in2hr.co.nz

Intuto

22

Online Training

Intuto is a cloud based training platform which enables businesses to make, share and track training all from the one system. Intuto is easy to use and affordable. From $95 per month for unlimited users, free phone support and no minimum contract.

National

Adrian Sallis M 021 617 725 E support@intuto.com W intuto.com

Iridium Partners

Consultants

We’re people passionate about franchising! Experienced franchise, operational and HR professionNational & als. We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned Worldwide franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Kakapo Business Sales

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

National

James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

Microsoft NZ

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.

National

Paul Bowkett P 0-9-362 5598 E paul.bowkett@microsoft.com W aka.ms/franchiseblog

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.

National

Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W www.northshore.naiharcourts.co.nz

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

POD Consulting

Consultants

POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Rebecca Moxon P 0-9-948 2105 E rebecca@pod.co.nz W pod.co.nz

Salvitas Ltd

Health & Safety

Health and safety consultants, inspection and auditing specialists. Providing staff training in customer conflict and de-escalation, armed hold up and robbery training. Incident investigation and root cause analysis services conducted by former NZ Police detectives and licensed private investigators.

National

Gary Crook P 0800 723 396 E support@salvitas.nz W salvitas.nz

Mystery Shop, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.

National

Michelle Field P 0-9-4810156 M 021 032 9163 E mfield@shoppersanon.co.nz W shoppersanon.co.nz

Silk Design & Build

Commercial Fit-outs

Silk Design and Build specialise in complete commercial fit-out solutions. From site feasibility to concept National design and architectural plans. Every interior design is uniquely tailored and fine-tuned for you. The Silk experience ensures high quality results delivered on time and on budget.

Anand Doreswamy P 0-9-262 0527 M 021 520 038 E anand@silkimpex.co.nz W silkdesignandbuild.co.nz

Tork Professional Hygiene

Workplace Hygiene

Tork is the leading global brand in workplace hygiene. Manufacturing toilet tissue, hand towels, soap, cleaning and other products. Through global innovation Tork systems are designed to reduce consumption and save you money. Be confident you are making a responsible choice with market leading sustainability credentials.

National

Mark Stevens M 0275 991 627 E mark.stevens@asaleocare.com W tork.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

LINK Business Brokers

Parallel Directions

Shoppers Anon

Waipuna Hotel & Conference Centre

36

32

4

32

The award that spells confidence and trust

2019 We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision • Over 25 years of experience • Fixed fee packages

Service Provider of the Year

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Contact: Rory MacDonald (09) 307 3324 rory@mllaw.co.nz 92 Parnell Road, Auckland

time for a new start

Get in front of business buyers in our summer issue Contact us on 0800 FRANCHISE sales@franchise.co.nz

Find more info franchise.co.nz

service

FANZ

company

page number

specialist advisors

New Zealand’s best-read franchise recruitment media

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

73


buying a franchise

the franchise WHEEL OF FORTUNE Franchise Accountants help buyers make informed decisions

B

uying a business can sometimes feel like being on the game show Wheel of Fortune,’ says Philip Morrison of Franchise Accountants. ‘There are lots of risks and no guarantees. In your wildest moments, you think it could swing anywhere from hitting the jackpot right through to bankruptcy. ‘But investing in a franchise is not a game and you need to ensure you have more than just lady luck on your side to succeed. It’s important to choose the right one – getting it right can yield great rewards; getting it wrong can lead to losing capital, health and relationships.’ In best Wheel of Fortune style, Philip offers some key phrases to consider.

1. show me the money It is important to consider the financial returns your investment in any business will yield. Will it pay you a working salary and a fair return on capital invested? What is the financial performance of the franchise and the likelihood of it being sustainable? Is the franchise a cash business with low debtors and stock, or will you need capital to finance these? Remember – disclosure documents or figures produced by a franchisor can give indications of performance but they don’t offer a guarantee or warranty. Use a franchise-experienced accountant to help you work out how the business really operates and what you need to succeed.

2. does it add up? Ever got to the checkout counter and heard those embarrassing words, ‘I‘m sorry, your card has been declined’? Insufficient funds can also be a problem when buying your own business. As well as the initial franchise fee, you need to factor in equipment, fitout, marketing, recruitment, professional advisors, working capital and many more components. No matter how good the franchise system is, if you have not accurately worked through the full costs and ensured that you have enough capital or the necessary funding, you could be setting yourself up for trouble. Insufficient capital is the number one cause of business failure. Careful analysis of the numbers is vital before making any decision (see What can you afford? on p44). Work with your accountant to forecast working capital requirements, cash flow, liquidity, return on investment, payback and breakeven analysis, to name but a few.

3. a bird in the hand or two in the bush? An established franchise system can be likened to a ‘bird in the hand’. Having a proven track record reduces risk, and can also help in securing finance from banks. Three key indicators of a franchise’s reputation are: The award-winning team at Franchise Accountants

• Number and longevity of franchisees in the system; • Length of time in business; • Satisfaction levels of franchisees. Newer franchises can be likened to ‘two in the bush’ – they may be lower priced than established brands, have better territories available and offer potentially greater capital gain. However, their sustainability and ability to manage growth and change are less proven. Buyers therefore need to have a higher risk appetite for these types of opportunities. It’s up to you to weigh up the risk versus rewards on any opportunity, and to decide what you are comfortable with. Seek the advice of franchiseexperienced professionals to help you navigate this process.

4. birds of a feather flock together When flying in formation, geese can fly 71 percent further than they can fly alone. The power of a franchise system is its ability to harness a group to act as one for the benefit of all. While things like buying power are an obvious example of this, the real value of working together requires good leadership skills from the franchisor and mutual trust and transparency between franchisor and franchisees. If you buy a franchise, you need to make sure that its values and culture are compatible with your own. Talk to existing franchisees to see if that trust exists and you will fit in. You may need to spin the wheel several times to find the opportunity that’s the best fit with your skills, financial capability and personal goals.

5. worth their salt Salt was traditionally a valuable commodity used for preserving food, so to be ‘worth one’s salt’ is a phrase that means someone gives good value for the money invested in them. It’s vitally important to seek out franchise-experienced advisors that are worth their salt. Whilst it doesn’t guarantee you’ll hit the jackpot, it reduces the risks and helps ensure you go into business with your eyes open. Banks who understand franchising may offer funding on better or more appropriate terms, while franchise lawyers know what to look for in franchise agreements to protect you or alert you. ‘It’s the same with accounting advice,’ says Philip. ‘The award-winning team at Franchise Accountants has helped business buyers carry out pre-purchase analysis on hundreds of different franchise brands over the years. As a result, we have a database of real results which enables us to compare figures quoted against franchise and industry norms, and help you work out the real potential of any opportunity. We can also offer tax and structural advice specific to your own circumstances. ‘Remember, good advice pays – not costs, so contact us before you spin the wheel to give yourself the greatest possible chance of success.’

advertiser info Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

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Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Spring 2018

Year 27 Issue 03


Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

Westpac New Zealand Franchise Awards Service Provider of the Year

2011–12 Winner 2015–16 Winner 2017–18 Winner

0800 555 8020

info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue


Up to 100% finance available for your new vehicle or machinery. Talk to us today.

JN14194-FNZ

0800 177 007 westpac.co.nz/franchising

Up to 100% funding available on the GST exclusive price of the asset. All applications for finance are subject to Westpac’s current lending criteria. An establishment fee may apply. Terms, conditions, fees and charges apply. For details, please visit westpac.co.nz/business or call 0800 177 188. Westpac New Zealand Limited.

JN14194 EFL - ADVERT A4 - Franchise NZ.indd 1

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue 4/03/16 10:48 AM

Franchise New Zealand - Year 27 Issue 03 – Spring 2018  

Life is all about making choices. If you dream of owning your own business one day, it’s not until you start exploring your options in detai...

Franchise New Zealand - Year 27 Issue 03 – Spring 2018  

Life is all about making choices. If you dream of owning your own business one day, it’s not until you start exploring your options in detai...