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Summer 2018

Year 26 Issue 04 $8.95


PLUS | new year, new start | full awards results | franchising your business endorsed by

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Westpac Directory of Franchising Over 275 different franchises

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What brings together a lot of the people in this issue is that, whatever their motivation, they have achieved great success within their own franchise networks or, at the highest level, in the prestigious Westpac New Zealand Franchise Awards. Take our cover couple, Judi and Earl McWhirter. They aren’t typical entrepreneurs, if there’s any such thing – they bought their business to provide them with a retirement income. Their goal wasn’t to make a fortune: as they cheerfully admitted to the Awards judges, it was to be able to spend more time together and have the flexibility to travel the country. But, as teachers, they are no strangers to putting in the effort and adapting to circumstances, and they made the most of the opportunity the franchise offered to build one of the best small businesses in the country. To them, and to all the other winning franchisees in this issue, we offer our congratulations. They have earned their time in the sun with their Awards and a glass or two of champagne. We hope that it will help inspire others to do the same – whatever their age or experience. To get that inspiration flowing, turn to page 30 to find out what to think about when considering buying a business. There are tips on working with your spouse (page 52) and getting out of the city (page 38). There’s advice on choosing and using advisors (pages 46 and 60), some suggested questions to ask about franchises from the people who know them best (page 73) and a look at the people who will support you (page 64). If you already own a business, find out whether you could franchise it on page 80. The start of a new year is a time to consider what you really want in life. We hope you find plenty in the following pages to get you thinking.

Simon Lord Publisher

Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 Principal: Paul Donovan

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30 New Year, New Start

Just Rewards

New Zealand’s top franchisees are a semi-retired couple who believe in working smarter, not harder

80 Own Business

Franchising Your

Ready for a change? Time to get into a business of your own? What should you consider?

Summer 2018 year 26 issue 04

Philip Morrison provides an introduction to what you’ll need to think about

Do Pro


Pilot Opera

ncept Proof of Co

Business Concept


Business Plan

Reconfig and Tri

Feasibility t Assessmen

view and Business re elling od financial m

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 13 Investing In Themselves The Coffee Club franchisees swapped family home for dream business 14 Dream Run Digital innovation helps Dream Doors franchisees get top results 15 The Right Approach Dawn Engelbrecht of sKids shares her passion for families 16 The Whole Package The Fastway Couriers franchise really delivers 17 The Perfect Blend Converting to Columbus Coffee produces big benefits 18 Updates Some recent news stories from our website 21 Inspection Notice NZ House Surveys’ bright yellow vehicles build business, inspire confidence 23 Ready Steady Go Kelly Sports gives young sprinter a quick start in a business of his own 24 Making A Good Investment Why investing in a business is increasingly attractive 26 Going Places helloworld is buzzing and new franchisees are growing fast 27 Build A Better Life V.I.P. Home Services makes it easy to achieve your goals

29 Every Step Of The Way Salesman and entrepreneur loves Cambridge Homes 34 Training Made Easy Intuto is the affordable way to deliver franchisee and staff training 35 New Approach To Caretaking Nail a new career with a Crest PropertyCare franchise 37 Where Did All The Money Go? Franchise Accountants offer advice on managing cash flow 38 The Good Life Sick of the city? Smaller towns offer many advantages 39 Sticking To The Plan New SBA franchisee finds, ‘The harder I work, the luckier I get’ 41 A Different Smart Home Milestone Homes is for managers and salespeople 42 Sharing Knowledge Lessons from home and abroad help FANZ members grow 45 Healthy Business Healthy Income Body Audit NZ brings a new perspective to health tracking 46 Why Use A Lawyer? There’s no excuse for cutting corners when buying a franchise 47 Many Happy Returns Hospitality veteran brings Cobb & Co. back to Porirua

67 Out Of This World 49 Flying Start Streetwise Coffee’s design Airport find leads to Appliance brings customers together Tagging Services franchise NO ss ce ro P Evaluate chise S Pains 51 Reality Check Fran reparation 68 PayrollYE P s Wide Span Sheds’ latest ired change Franchises urged to check Make requ asibility study by fe their systems after problems innovation goeshitoghnext level lighted 71 Brave New World 52 Mutual Benefits Domino’s rewards couple who chise Manuals Greg Nathan’s tips for Fran , change careers and communities Franchisee working with your spouse Franchisor, ng e Franchis 72 Green Light Traini 55 Quality Work Reaps Rewards on ti Documenta Woolgro urgently needs more sociation of Jim’s Test & Tag franchisees Franchise As compliant franchisees to meet demand find satisfaction and Ne success w Zealand Identity Corporate 73 Questions To Ask Franchisees& Marketing 57 Sharing Is Caring Planning How to find out what a Franchisor finds using MYOB Strategy & franchise is really like helps franchisees improve 77 From Rim Shot To Slam Dunk 59 Wages Of Sin ecruitment Business is pouring in for TheFranchiseloRsure & In2HR helps keep franchises safe Disc Wheel Magician franchisees t Pack from brand-damaging disasters Recruitmen 79 Dogged Determination 60 Why Use An Accountant? Jim’s Dog Wash wheels out Some franchise buyers act greemen NZ franchise opportunities like money doesn’t matter Franchise A f ie Br l ga Le 83 A Chance To Clean Up 61 Hitting The Heights BWS is for effective managers Stonewood Homes is growing who want a competitive edge fast, with big new opportunities n Managem Informatio tems 98 Sweet 63 Best Of Both Worlds ementDreams ag ys S an M e The Cheesecake Shop’s top Franchis Stihl Shop franchisee has POS, Franch Document, Systemfranchisees ns prove it’s attitude, mmunicatio tegic, ra Co a brand he believes in St & , ce an Govern ial nancexperience, Finot & l that counts na io at 64 Top-Class Support Oper t or

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and on On-the-spot coaching 84 Westpac Directory helps franchisees grow Of Franchising 65 First Choice Strategy Comprehensive details and Pack & Send benefits from investment levels for over explosive growth in online sales 275 franchise and master 66 Field Management franchise opportunities. What’s necessary to get a Also includes advisors and return on your investment index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

94 specialist advisors

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email

Submissions Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

96 consultants and others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover Photo: Kim Howells Photography

84 franchise opportunities

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JUST REWAR New Zealand’s top franchisees are a semi-retired couple who believe in working smarter, not harder. They also prove that some of the best opportunities in business lie outside the big cities


lifestyle block in Te Awamutu might not be where you’d expect to find one of New Zealand’s best small businesses, but then Judi and Earl McWhirter might not be what you’d expect, either. The former teacher and academic bought their Just Cabins franchise in 2008 as a way of supplementing their income and saving for their retirement. Nine years on, despite having no previous business experience, the couple have just been named Supreme Franchisees of the Year in the 2017 Westpac New Zealand Franchise Awards. ‘I was just speechless. Blown away. I did not expect that!’ says Judi. ‘It’s a credit to the Just Cabins franchisor, Fenton Peterken, the systems he’s put in place and the encouragement he’s given us, as well as the support we’ve had from the other franchisees and the whole Just Cabins family. We’re all in this together!’ Just Cabins pulled off a momentous double to win Supreme Franchise System of the Year and Supreme Franchisee of the Year. It’s only the third time in the Awards’ 23-year history that any brand has won both Supreme titles in the same year, and it’s the first time that a non-food franchise has managed the feat. For Fenton, it marked the climax of a journey that started back in 2010 when he first bought a Just Cabins franchise in West Auckland. He was so taken by the concept that he ended up buying the whole business from the franchisor and selling his chartered accounting business so that he could put all his energy into it. Since then, Just Cabins has been a regular Awards entrant, winning the Lifestyle Services category for five – now six – years in a row. Now they are on the top step as Westpac Supreme Franchise System of the Year.

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ARDS WESTPAC SUPREME FRANCHISE SYSTEM OF THE YEAR Winner – Just Cabins Just Cabins rents out self-contained units for individuals and companies to use as extra rooms, offices or accommodation. The carefully-designed units come in three sizes and are complete with built-in lighting and power, insulation, carpets, lockable ranch-slider and window, all on a steel-framed trailer base which can be easily towed by a four-wheel drive. They need no planning permission, making the franchisees’ job simple – find the client, deliver and set-up the cabin, then receive the weekly rent as long as the cabin is needed. Once the cabin is no longer required, it can be moved on to the next customer. Originally founded by a project manager from the construction industry, Just Cabins really took off in 2010 when franchisee Fenton Peterken took over the company. A Chartered Accountant by profession, Fenton brought a financial mind-set to the task of building a business that would truly deliver to both customers’ and franchisees’ needs. ‘Cash flow is excellent and, as portable buildings are classified as depreciable items by the IRD, there’s much more to put back into the business to fund continued growth,’ he told Franchise New Zealand in 2013. In 2014, the company was ranked at number 14 in the Deloitte Fast 50. With all the franchise territories sold in New Zealand, Fenton has been quietly working on expansion of the concept to other countries. This year’s Awards double will no doubt help to increase interest. In naming Just Cabins the Westpac Supreme Franchise System of the Year for 2017, the judges said: ‘Just Cabins presented a clear understanding of their customers and their requirements, and a systematic process for reviewing these requirements. They have been working on environmentally-friendly products and have this linked into a systematic process for evaluating their suppliers. ‘It was very clear from this year’s entry that Just Cabins’ mind-set has moved to another level. By embracing the full Criteria for Performance Excellence, which is the internationally-moderated and recognised framework, Just Cabins have set their benchmark even higher.’


Just Cabins franchiseeturned-franchisor Fenton Peterken took home the Westpac Supreme Franchise System of the Year Award – and the prize for best jacket. Just Cabins appealed to the McWhirters for three main reasons: it was a business they could operate after school and at weekends; it offered much better returns than their rental properties; and if tenants were irresponsible, they couldn’t do as much damage, nor would it take three months to get rid of them. ‘If someone didn’t pay, we could just take the cabin away,’ says Earl. Today, the couple operate 71 cabins. The semi-passive income offered by the Just Cabins franchise has enabled the couple to live their dream. ‘We do about 12-15 cabin moves per month, I do the paperwork and Earl does the maintenance,’ says Judi. Earl is a PEturned-Technology teacher and is a practical type, having recently made his own mandolin on which to play his beloved bluegrass music. As a teacher, he taught his pupils to create their own paddles before leading them on an end-of-term trip down the Whanganui River. Judi and Earl, who have been married for 45 years, told the Franchise Awards judges that their personal drivers are ‘spending more time together and travelling the country.’ The judges reported that, ‘Essentially, they are growing the business to provide for this lifestyle and following a robust and successful franchise system that embraces a clear vision, key processes and business planning.’ As Judi sums up: ‘We’re not tied to our business, when we’re away in our caravan the money is still coming into our account and we’re not beholden to any boss. Was it a courageous decision to buy the franchise? No, not really – it was just the next stage of our lives. It was meant to happen.’ Just Cabins franchisors and franchisees celebrate winning four Awards including the two Supreme titles with some of the team from Westpac

Winner – Judi & Earl McWhirter Just Cabins Waipa, Otorohanga & King Country The 2017 Supreme Franchisees of the Year, Judi and Earl McWhirter, are living proof that there’s no perfect age at which to start your own business as long as you choose the right franchise for your needs. Judi (64) has a PhD in Statistics and spent much of her working life as an academic at Waikato University, while Earl (68) is a retired teacher. After running a bed and breakfast and owning a couple of rental properties, the couple consulted a financial advisor about what they should do when some life assurance policies matured. ‘He told us to pay off the mortgage, which seemed like good advice, but then we came across Just Cabins,’ laughs Judi. ‘When we told him we were buying the franchise instead, he was horrified. But every time we see him now, he says he has to eat his words.’ – PUTTING PEOPLE IN BUSINESS

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CATEGORY AWARDS Awards were presented for Best Franchisee and Best Franchise System in each of five categories: • Business Services

• Food & Beverage

• Lifestyle Services

• Retail

• Home Services

The Supreme Awards winners were selected from these winners.


Winners – Dan Pariachi & Madhu Mala, CrestClean Dunedin Dan and Madhu immigrated to New Zealand from Fiji in 2008, but starting a family meant Auckland became too costly on a single income so the family moved to Dunedin. With Dan working full-time, Madhu looked for a business that offered additional income with flexible working hours. She joined CrestClean in 2013 and Dan joined her the following year. Their initial hard work paid off and they were able to start looking for a house within 18 months – a previously unimaginable dream. They now employ six staff and, earlier this year, Dan Pariachi & Madhu Mala of CrestClean Dunedin receive their Award from Michelle Dan was appointed Malcolm of Crowe Horwath (left). an Assessor for the Master Cleaners Training Institute. The judges said, ‘CrestClean Dunedin impresses with its challenging target-setting, and reaching those targets by focusing on customers and people. Of particular significance for the judges was the way Service Level Agreements are developed with the client and used as the basis for the provision of a consistent level of service which is adhered to by all employees.’ Category sponsored by Crowe Horwath


Winner – Judi & Earl McWhirter Just Cabins Waipa, Otorohanga & King Country Judi and Earl McWhirter are long-standing franchisees of Just Cabins. Judi and Earl’s experience, coupled with their hard work and passion for the business, has seen them achieving their targets far earlier than predicted in their business planning cycle. According to the judges, ‘Key results were provided in relation to customer satisfaction and growth, financial performance, and business processes, and these have marked them out as a business on a strong growth trajectory.’

Best Franchisee

Winner – Shiraz Hajee, Jesters Mt Wellington Shiraz Hajee is no stranger to the Awards – back in 2005, he won the Supreme Franchisee of the Year title with his Jesters Pies franchise after an inspiring rise to success from the streets of Mumbai. Never afraid of a challenge, he decided to enter to see how far he had come in the last 12 years and proved that his pursuit of excellence is as strong as ever. This is the third Jesters outlet that Shiraz has owned over the last 14 years, and the efficient and effective way in which he runs his business is proven in the results he’s achieved. ‘Shiraz is adept at effectively using factbased information in managing, thereby achieving smooth cash flow in an otherwise competitive market,’ said the judges. ‘He is also successful because he is prepared to try new and innovative strategies in a local area where he has competition from most of the fast food outlets.’

Philip Morrison of Franchise Accountants (left) presents the Award to Shiraz Hajee and his wife Shams of Jesters Mt Wellington.

Best Franchise System Winner – The Coffee Club

This is the fifth time that The Coffee Club has won the Food & Beverage category, in an impressive run that has seen the franchise win 2 Supreme Franchise System titles for its franchise system and 3 Supreme Franchisee Awards over the past 10 years. There are now 63 outlets of The Coffee Club in New Zealand. The judges commented, ‘The Coffee Club shows its ability to continuously improve through the use of good processes, measurement and analysis. The Coffee Club presented a lot of information, and this information was well supported during interview. They were also able to clearly describe their systematic process for planning, with annual reviews and inputs from many sources to assist with strategy development and business planning. ‘The majority of the results that were presented had targets providing evidence of positive levels over the trend periods provided. In some cases, results data was presented against that of competitors. The applicant actively reviews competitors’ results and products.’

The McWhirters went on to be named Westpac Supreme Franchisees of the Year at the climax of the evening.

Best Franchise System Winner – Just Cabins

Category sponsored by Franchise Accountants

Ultimate winners of the Westpac Supreme Franchise System of the Year title, Just Cabins first took out the Lifestyle Services category – something they have achieved for six years straight. The judges said, ‘Just Cabins submitted a well presented and comprehensive application that showed a solid approach, which is well deployed. Lessons learned throughout the organisation are fed back to improve the system through the planning stages.’

Simone Varnier and Andy Lucas of The Coffee Club, which was named Best Franchise System in the Food & Beverage category.

Category sponsored by Microsoft

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Best Franchisee

Best Franchisee

Winner – Adrian Kay, Dream Doors Christchurch Adrian Kay gave up a six-figure salary with a global electronics company to join the Dream Doors franchise, and he doesn’t regret a thing. He started his Christchurch kitchen renovation business in April 2012 and has been in constant growth mode ever since. His was the first Dream Doors franchisee to break the $1 million mark, and has gone on to build a multi-million dollar business which now employs three full-time installers as well as two part-timers in marketing and administration.

Winner – Michael Ash, Mister Minit St Lukes Last year’s Supreme Franchisee of the Year winner, Michael Ash, was pipped at the post this year by the King Country franchisees from Just Cabins, but not before he had taken out the Retail category again. As the judges said, ‘Mister Minit St Lukes continues to set the target for other franchisees in this category.

Adrian Kay of Dream Doors Christchurch (right) with sponsor Shane Boulle of Franchise Infinity

After the ups and downs of the post-earthquake rebuild, Adrian’s focus is now on smoothing out the workflow and enabling him to work smarter, not harder. Dream Doors’ new management software, which won the Digital Innovation Award (see below), is playing its part in that. In their comments, the judges noted that Adrian’s experience and effectiveness have made him ‘The go-to independent advisor to prospective franchisees from the soon-to-be-launched US arm of the Dream Doors franchise.’

Best Franchise System

Winner – Select Franchising Select Franchising operates three divisions: home cleaning, car valet and lawnmowing. Winner of this category in 2012, Select has consistently used the Awards process to test itself against others and measure improvements over the years. Today, Select has 160 franchisees in New Zealand and another 130 in Australia. Select Valet Auckland’s Frank Ye was named Regional Master Franchisee of the Year, and the company also won the International Franchising title (see below). ‘Select’s reporting systems and processes provide them with a strategic insight which is continuously used to improve their business,’ said the judges. They found that Select’s key strengths were their on-going training & support; establishing a ‘one supplier’ relationship for all required products with an outcome of zero returns or complaints; a dedicated online CRM system allowing all involved to monitor day-to-day business activity; and a highly-motivated and supportive franchisor willing to do what it takes to assist the system in becoming more successful.

Shane Boulle of Franchise Infinity presents the Award to Mark Gilbert of Select Franchising (right)

Category sponsored by Franchise Infinity – PUTTING PEOPLE IN BUSINESS

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‘Mister Minit St Lukes provides evidence of a number of systems and processes to support the effective management of the business. A particular strength of this business is how they manage their people from recruitment, with a focus on there being a good match with the company, through to staff being kept fully informed in a timely manner of any changes to process. This also includes comprehensive training systems being in place for employees.’

Lisa and Rodney Newcombe-Webb of Streamline Solutions with (right) Michael Ash, Mister Minit St Lukes.

Highly Commended: Maninder Singh, Mister Minit The Base, Hamilton

Best Franchise System

Winner – Super Liquor Holdings Having won the Media Campaign Award in 2012 and one of the Field Manager Awards in 2016, Super Liquor entered the main category this year and was rewarded with a win. Founded in 1995, the brand has 140 stores around the country and is New Zealand’s leading liquor store franchise. Super Liquor has a flat management structure with a support office staff of 15, in addition to two franchisee sub-committees for Marketing and Point of Sale. ‘Super Liquor Holdings provided evidence of a number of systems and processes to support the effective management of the business,’ said the judges. ‘A particular strength noted was effectiveness of their management of the range of information and analysis to support their franchisees in their business activities and in making business decisions, which enable Super Liquor Holdings to deliver the service they were incorporated for.’

Campbell McMahon of Super Liquor with the Award for Best Franchise System in the Retail category.

The judges noted that it was a very close race between the entrants in this category, with Super Liquor pipping last year’s winners, Mister Minit, at the post. Highly Commended: Mister Minit Category sponsored by Streamline Solutions

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Service Provider of the Year


Winner – Franchise Accountants

Best Emerging Franchise System

The Service Provider of the Year Award is a coveted title among the professional firms who specialise in helping franchisors and franchisees make the right choices and maximise the potential of their businesses. It was therefore a special achievement for Franchise Accountants to win it for the third time, following previous wins in 2011 and 2015.

Winner – Zones Landscaping Specialists Zones Landscaping Specialists are specialists at designing, building and landscaping outdoor living spaces. The company won the Best Emerging System Award last year and repeated the feat in 2017. Zones have replicated the franchise structure that has been used for their sister company Refresh Renovations, which explains how mature they appear as an organisation despite being an emerging franchise. A key aspect in the maturity of their system is the ability to appraise franchisees’ individual capabilities and, where required, assist with the recruitment of staff in specific areas. This combines to create an organisation that is well on its way to becoming an effective system.

Nick Fletcher of MYOB (left) presented the Best Emerging Franchise System Award to Zones

Philip Morrison of Franchise Franchise Accountants is the only Accountants (right) receives the chartered accountancy practice in New trophy from Lawrence & Erica Pereira of sponsors Oporto. Zealand that exclusively focuses on franchising, and has worked with both franchisors and franchisees of a large number of franchises throughout the country. The judges said, ‘Franchise Accountants stood out for their ability to show their processes in simplified flow. This organisation has a range of comprehensive business processes – rather than product procedures. Franchise Accountants delivery processes are backed up by a strong suite of leading and lagging metrics that show continuous improvement in their results.’ Category sponsored by: Oporto

International Franchising

‘Zones Landscaping has leveraged the learnings gained from its parent and sister organisations to good effect, and this was well presented in their entry,’ the judges said.

Winner – Select Franchising

Highly Commended: Propertyscouts Number Nurses

According to the judges, ‘Select Franchising presents good levels and trends of growth in income using franchisee numbers in Australia (with comparisons over five- and six-year periods) as key indicators of financial performance and business development. Select Franchising shows a net return for New Zealand of growing levels of foreign exchange as a result of the Australian base having now grown to just over a third of the total business.’

Category sponsored by MYOB

Digital Innovation

Winner – Dream Doors With digital innovation and digital disruption being key talking points in business, this new Award attracted a high calibre of entries, according to the judges. There were diverse examples of how digital innovation can benefit a franchise system, including delivering a paperless restaurant experience, improving customer loyalty and insights, and implementing franchise management systems.

Derek Lilly of Dream Doors (right) received The winner of the Digital the trophy from Jason Hill of Green Acres. Innovation Award was Wanaka-based Dream Doors, which used the failure of a franchisee several years ago as the springboard to revise its processes and systems to better protect and serve its customers, suppliers, franchisees and brand reputation. Dream Doors worked with a management consultancy to develop criteria and evaluate a number of off-the-shelf management systems. These relied heavily on financial reporting without measuring customer and supplier experience. Dream Doors therefore developed its own Franchise Management System (FMS). FMS has brought the planned benefits, increasing supplier and customer confidence while helping franchisees optimise their business, increase sales and reduce costs. It has also generated some unplanned advantages, with franchisees competing to have the best customer and supplier ratings, and becoming a selling point for prospective franchisees. The system has attracted very positive comments in the US, where Dream Doors is now expanding.

Select has 160 franchisees in New Zealand and another 130 in Australia.

Category sponsored by Fastway Couriers

Regional Master Franchisee of the Year Winner – Select Valet Auckland

Select Valet Auckland is a mobile car wash service. It impressed the judges with its ability to focus on the customer and constantly update its methodology for seeking feedback from them. ‘Select Valet applies various tools and approaches responsive to their customers. These are used to determine and ensure the franchise model and services meet potential franchisees and end customer requirements. The entrant also implements tools to build and manage end customer relationships to increase repeat business and retain loyal customers and increase customer engagement.’

Highly Commended: Select Lawn Mowing Auckland

Category sponsored by Green Acres

Category sponsored by Crowe Horwath

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Liz Le Prou of Crowe Horwath with Frank Ye of Select Valet Auckland

They noted, ‘A number of processes are used for gaining feedback and assessing satisfaction from both franchisees and end customers. The results of these are used to initiate follow-up processes to address concerns. These processes together support their approach to leverage off satisfied franchisees and end-customers to increase referrals in order to increase franchise and customer sales.’

Highly Commended: Refresh Renovations


Scott Jenyns of Fastway Couriers presents the trophy to Mark Gilbert of Select.

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Community Involvement Franchisee of the Year

coinage donated by Kiwis around the country to the Heads Up for Kids office every year. The franchise also contributes to charities financially through sponsorship and collections from staff. Fastway will also provide support in emergency situations, such as couriering items to Auckland airport for dispatch to Vanuatu for hurricane relief. At a local level, franchisees are encouraged to support local activities from sports teams to bird rescue centres and school fundraisers.

Winner – Shiraz Hajee Jesters Mt Wellington

The Franchising New Zealand 2017 survey revealed that almost a quarter of all franchises in New Zealand contribute over $100,000 to the community every year. The Community Involvement Award recognises franchisees and franchise brands that help make a difference.

Category sponsored by Waipuna Hotel and Conference Centre

Media Campaign of the Year Winner – Muffin Break

As well as winning the Food Shelley Trutsch, Waipuna Hotel & & Beverage category, Shiraz Conference Centre (left) with Shiraz Hajee also won the franchisee and Shams Hajee. Community Involvement Award. His Jesters Pies outlet is highly involved in the community, supporting a number of schools particularly within the Mt Wellington area via the sale of pies for school lunches and events with a percentage contribution to schools. Shiraz also supports the Salvation Army, Mt Wellington food banks, and the City Mission, with donations of pies. Within Jesters he provides a free mentoring service to fellow franchisees who are new to the business or experiencing difficulties. He also sits on the brand’s Franchisee Advisory Committee. Shiraz’s philosophy is summed up by this quote from him: ‘Community involvement is not a matter of choice, but a way of life.’

Community Involvement Franchise System of the Year Winner – Fastway Couriers

Fastway Couriers NZ is involved in the community at a national level in several areas, such as Red Nose Day for Cure Kids, Daffodil Day for Cancer Society, and Heads Up For Kids, which provides education funds for children. The Head The Cancer Society’s Daffodil Office and Auckland Region also Day is just one of many charities support Purple Heart Fun Day and supported by Fastway Couriers. Camp Quality for families living with cancer. The company has had many years of involvement with these charities. Fastway mainly uses its expertise in logistics, labour and resources in its support activities: for example, it freights tonnes of obsolete and foreign

Marketing is key to the success of any franchise, and creating a campaign that will benefit all franchisees throughout a large system is always a challenge. Muffin Break set out with the clear intention to build loyalty scheme membership and address sales fluctuations over the Easter period when regular customers amend their family, work or leisure habits. Rather than use a hightech digital promotion, the company chose to use an approach that would attract and engage customers on the spot. The Scratch for Cash campaign was launched in April 2017 and offered an opportunity for customers to win $10,000 or a free coffee or muffin. Giving a customer a free scratch card with every coffee purchased created excitement and a sense of fun. The campaign was promoted via point-of-sale, posters, local newspapers and social media. Muffin Break achieved all its objectives and vastly exceeded its member growth target in the loyalty scheme. Franchisees reported that it helped customer engagement and brought back some old faces. The judges noted, ‘Muffin Break executed the campaign professionally. All the elements are consistent visually and tonally and deliver the message clearly.’ Category sponsored by ABC Business Sales

ABOUT THE AWARDS The Westpac New Zealand Franchise Awards are promoted by the Franchise Association of New Zealand, and entry is only open to its members. The Awards are recognised as having some of the most rigorous criteria in the world. Entrants go through a comprehensive fourstage process and evaluations by the New Zealand Business Excellence Foundation based on the internationally-recognised Malcolm Baldrige criteria, a system that is used by more than 25 countries as a standard for quality awards.

The event is also when new Life Members of the Association are announced. There were three new appointments this year: Galvin Bartlett, Estelle Logan and Laurel McCulloch, who were honoured for their contributions to the development of franchising in New Zealand over many years. Read more at article/2641 The Westpac New Zealand Franchise Awards 2017 were presented before an audience of 300 people at a gala dinner at Alexandra Park, Auckland, on 11th November 2017. – PUTTING PEOPLE IN BUSINESS

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investing in themselves The Coffee Club’s newest franchisees swapped family home for dream business Kalena Hovelle: ‘I knew it was the right fit straight away’


alena Hovelle may be The Coffee Club’s newest franchisee, but just four months after opening her Tauranga café she already plans to expand her empire. ‘Having my own cafés has always been my dream, and after 11 years in hospitality and a further 10 in business administration, I was sick of having a boss,’ she explains. ‘When we sold our house, my husband Chris and I decided the time was right to look into investing in a business rather than another property.’ With son Christian (16) and daughter Amy-Lee (12) right behind her, she just needed to find the right business – and it didn’t take long to realise The Coffee Club was perfect for her. Having worked in a franchised café before, Kalena already knew the value of a good brand with established processes and systems for a first-time business owner. ‘I looked at other franchises but I was really impressed with The Coffee Club right from our initial contact.’ Within two days of Kalena emailing the company about her interest in purchasing a franchise, Brad Jacobs (one of the co-directors of the company) drove down from Auckland for an informal discussion. ‘I’m one of those people who knows what she wants, and I knew it was the right fit straight away,’ Kalena laughs. Kalena got a lawyer and accountant to check over the details then it was full steam ahead. Since opening day in July, though, she’s discovered that no amount of experience quite prepares you for the realities of owning your own café. ‘We had a delayed start dealing with permits and things, then when we did open it all went off with a bang! After a couple of great weeks, we realised we needed to change the staffing mix to cope. Now things are starting to go smoothly, business is growing and we’ve already got a base of regulars. Our central location in Elizabeth Street attracts everyone from shoppers to business people.’

finding out the answers The Coffee Club franchisees come from a variety of backgrounds and include spouses, parent-and-child teams, individual owners and business partners. In Kalena’s case, ‘Chris still has his own career, so although he and I bounce business ideas off each other, I’m the one making the decisions. And with Christian working Saturdays, it’s very much a family business.’ Thorough training for new franchisees covers all aspects of running The Coffee Club business, so although Kalena had hospitality experience, it’s not essential. ‘I was lucky enough to train with three different franchisees, all with their own personalities and markets, and that gave me a clear idea of how I wanted to operate as a boss. – PUTTING PEOPLE IN BUSINESS

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‘The in-store training was intense and I learned a lot. I spent two weeks in the kitchen, where I have least experience, and it was awesome!’ As well as learning The Coffee Club products and processes, Kalena also found other franchisees were an invaluable resource for learning the business. ‘Wherever I went, I had my book of questions ready,’ she laughs. ‘The other franchisees said, “Wow, you really want to know!” Yes – I do!’ With on-site support from The Coffee Club’s training team for the first 10 days, Kalena found her feet quickly, and regular visits from a Business Development Manager helped monitor growth and keep things on track. ‘I’m a bit of a control freak but I learned the hard way that I had to take a step back sometimes and take a day off every now and then,’ Kalena says. ‘The support is great – I have constant phone/email communication with the support team and they encourage me to ask all the questions I want to help my business grow.’

looking to the future Founded in 1989, The Coffee Club has over 390 stores internationally with 63 in New Zealand. Some, like Kalena’s, are straight cafés, while there is also a larger café-bar-restaurant option. ‘They’re stylish but not all the same,’ she says happily. ‘My café is a little bit different in its design, and The Coffee Club was happy to reflect my vision.’ It’s a business model that works. In the last 10 years, The Coffee Club has won 14 Westpac New Zealand Franchise Awards, including winning the Supreme Franchise System of the Year title twice and Supreme Franchisee of the Year three times. For a first-time business owner like Kalena, such success is inspiring. Although her café has only been open for four months, she’s already working on her five-year plan. ‘The goal is to own another two stores, which is totally achievable thanks to The Coffee Club’s proven systems.’ Brad Jacobs says The Coffee Club is due to open at least six new stores around New Zealand in the next year. ‘Investment levels range from $350,000 to $400,000 depending on location and store model, and the potential rewards match the investment.’ he points out. ‘We’re on the lookout for advertiser info the right people, whether they have hospitality experience or The Coffee Club not. If you have determination, commitment and love the buzz Contact of making people happy, we Brad Jacobs can help you learn the rest. To P 0-9-304 0008 M 0275 263 333 join our successful and growing brand, give me a call.’

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DREAM RUN Digital innovation helps Dream Doors franchisees get top results


eeping up with the latest technology can be hard for people running their own business, but Dream Doors franchisees benefit from the company’s specially-designed FMS (Franchise Management System) software. FMS saw Dream Doors win the Digital Innovation category of the Westpac New Zealand Franchise Awards this year. And, just to prove that it really helps franchisees succeed, Adrian Kay of Dream Doors Christchurch was named Home Services Franchisee of the Year. Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost of building new units. ‘In fact, we’ve built up such a good reputation over the past 10 years that about a third of our kitchens are new builds these days,’ says franchisor Derek Lilly. ‘Centralised manufacture here in New Zealand means our franchisees are able to focus totally on sales and customer service, and that’s where the FMS comes in.’ The cloud-based FMS was specially developed for Dream Doors by Richard Prout, Derek’s business partner and a hugely-successful software developer in his own right. ‘It’s not about fancy software, it’s about driving franchisee growth and profitability,’ he explains. ‘We’ve made it easy for franchisees to control the whole sales cycle from marketing and lead generation to ordering and installation. They can see what return they’re getting on each dollar spent every step of the way. Franchisees want to make sales, not crunch numbers, so it’s all presented with lots of graphics that make it easy to understand.’ Dream Doors has expanded into Australia and, recently, the USA, where the quality of information the FMS provides is raising eyebrows, too. ‘There’s

a unique quoting system that enables franchisees to take orders on the spot, invoicing is all accounted for and a new calendar component helps co-ordinate everyone to minimise delivery times and maximise everyone’s efficiency.’ There’s one other special feature, too – the system also keeps customers and suppliers informed and enables both franchisees and the franchisor to spot any potential problems with scheduling, supply or finance at an early stage. ‘It gives our franchisees a massive advantage when it comes to running their businesses, and adds up to a USP that no other franchise can match,’ Derek promises. ‘We’re now embarking on a massive recruitment campaign for new franchisees in New Zealand, Australia and the USA. We have prime locations available including several in Auckland, New Plymouth advertiser info and Manawatu, as well as Otago and Southland, Dream Doors (NZ) Ltd so if you have sales and management skills, contact Contact me. Investment starts from Derek Lilly just $75,000 – and you’ll P 0-3-443 5133 be supported by the most P 0800 437 326 effective management M 027 213 5133 system money can buy!’

Continued success for Multiple options:

Winning not one but TWO awards at this year’s prestigious Westpac New Zealand Franchise Awards night is a recognition of the maturity and success of our franchise system


If you are interested in owning an Award Winning franchise call us today, your timing couldn’t be better! Huge Auckland territories available from $100,000 plus gst


After owning a franchise for a period, some franchisees have chosen to grow their businesses further by purchasing additional regions.


Now that we are in the process of expanding globally, some franchisees have gone on to purchase exciting Country Masters to build their businesses even further.

HOME SERVICES FRANCHISEE OF THE YEAR Adrian Kay, Dream Doors Christchurch


So NOW is a really great time to contact us Derek Lilly 0800 437 326

Dream Doors (NZ) Ltd 14 Dream Doors 14.indd 1 Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:45 PM


THE RIGHT APPROACH Dawn Engelbrecht of sKids shares her courage and passion with the families of New Zealand

sKids franchisor Dawn Engelbrecht


hen she was just 18, Dawn Engelbrecht packed her bags and left suburban England to follow her childhood sweetheart to South Africa. It wasn’t so much an act of rebellion as a typical act of goal-focused courage. That courage and determination have since served her well. It didn’t look promising at first. ‘I fell out of love with the sweetheart, but I fell in love with the country,’ she laughs. ‘So for the next 16 years I lived in South Africa, qualified as an accountant, married and brought up my children.’ But South Africa was changing rapidly and Dawn didn’t want her family to become another negative statistic, so in 2000 they moved to New Zealand. ‘Both my husband and I had jobs arranged, but we realised when we arrived that we hadn’t worked out the logistics of childcare. We had no relatives to fall back on. Luckily the school had an after-school programme which solved the problem.’ That after-school programme was sKids (Safe Kids in Daily Supervision). ‘My three children made up half the roll, so I cheekily said to the lady running it one day, “I’m giving you half the profits – you should sell it to me!” And she did!’

transforming out of school care At the time of her purchase, sKids was an existing franchise system which was, in Dawn’s words ‘a fantastic idea that was badly managed by the original franchisor. Initially I bought the one outlet but, as I probed deeper and realised how much was lacking, I started creating the systems it needed and sharing them with the other franchisees. Eventually I reached a point where a decision had to be made and in July 2006, Bev Parsons (a fellow franchisee) and I took over as franchisors.’ The new owners brought a whole fresh approach. ‘I used to do the accounts for a group of franchised restaurants in South Africa so I knew that franchising could be a win/win for everybody – franchisor and franchisees alike,’ says Dawn. ‘As a full-time working mum, I totally understood the need for the service and, at the risk of sounding arrogant, Bev and I figured we could do it better!’ They certainly could. Since 2006 the franchise has expanded from 12 franchisees to 65, who between them operate over 165 sites around New Zealand – a figure that’s growing all the time as more parents realise the benefits that sKids can bring through a variety of before-school, afterschool, out of school and holiday programmes. It’s not just for the well-off, either – these days, sKids programmes are approved by the Ministry of Social Development and parents can access Work & Income NZ OSCAR subsidies, with franchisees helping them to access the right support.’

creating potential, avoiding guilt ‘For everything we do, we put ourselves in the shoes of the parents who use our services. We do our utmost to make the experience guilt-free for parents while enhancing the lives of their children. Yes, we help manage their homework but many children learn more easily through experience so we ensure there are outcome-based activities for children every day. Everything may look like games to an outsider but our focus is on developing their leadership skills and drawing out their potential. – PUTTING PEOPLE IN BUSINESS

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‘We are the bridge between home and school that makes life so much smoother for all. After all, if you are a full-time working parent, and you’ve picked up little Johnny from school at six, the last thing you want to do is homework and cook dinner!’ she says with feeling. ‘In fact, our FoodStorm programme even teaches kids healthy recipes they can make with their families.’ sKids’ intermediate programme The iHub has recently partnered with mountaineer and motivational speaker William Pike and the William Pike Challenge Award. The WPCA empowers educators with support and resources to grow resilient, capable and connected youth that positively contribute to their communities. This programme believes in young people embracing new challenges and engaging with their community and has a vision to grow a world of explorers. Our focus is on the ‘tweens’, the 11-13 year olds who currently fall between childhood and teenagehood, and the WPCA is another great way to give these kids different pathways to success.’

How much do you care? Since 2010, Dawn has also expanded the sKids systems into Australia, Canada, Ireland, the UK and South Africa via a sister franchise, Sherpa Kids, but her real focus is on growing the NZ system. ‘We have many areas in the country aching for sKids programmes, including larger centres like Hamilton, Rotorua and Tauranga as well as smaller towns,’ she says. If you’re interested in joining sKids, franchises start from around $45,000 +gst, including full training and ongoing support. You’ll need to be a good leader, well-organised and with the ability to grow a team of 20-30 staff. Middle-management experience and a sound skill set are vital. Dawn ends, ‘Children at any age can be vulnerable, but if we can make a difference by inspiring, motivating and proving to those children that they have untapped potential, who knows what a difference it could make later on? If you can be a part of that, please do contact us.’

advertiser info Safe Kids in Daily Supervision Contact Chris Bartels P 0-9-576 6602 P 0800 SKIDSBIZ 0800 754 372

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With the rapid growth of online shopping and expansion in both national and international markets, the Fastway Couriers franchise really delivers

Roger and Denise Gore: ‘We have absolutely no regrets’



t’s December 23rd and you’re driving round the local mall carpark, wondering if it’s really worth the 20 minutes you’ll have to wait to find a space. Once inside, you’re only going to have to fight the crowds and queue for another half an hour to make a purchase. If only you’d bought gifts online like so many other people, Fastway Couriers could have delivered Christmas to your door.

‘The previous owner of Fastway Taranaki was a friend of mine. He brought me in to run the place when he knew we were looking at moving back to the region so I knew the business inside and out. That made it an easy decision to purchase the franchise a few years later – I knew the processes, had experienced how good the ongoing support was and had confidence in the Fastway Couriers brand.

‘Here at Fastway, with international pick-ups and deliveries, Christmas starts in October these days,’ Roger Gore explains. Four years prior to purchasing the Taranaki regional franchise in June 2017, Roger operated the regional depot, supporting eight local Courier Franchisees as general manager. In April 2017, he led the Taranaki team to win the Regional Franchise of the Year award at the company’s Annual Excellence Awards before he and wife Denise decided to purchase the business a couple of months later.

‘It helps that Fastway Couriers are transparent with their franchisees – nothing is hidden. We had a good history with our bank so once we decided to jump in, we got a loan. Of course, our lawyer checked over the paperwork, but I already had an open and honest relationship with the franchise so we felt confident. Now we look forward to monthly visits from the franchise support team to review progress, make plans and sort out any little issues. Communication is a two-way street: our operations manager calls every Friday to check in, and there’s always someone on the phone if we need anything during the week.

New Zealand-founded Fastway Couriers is an award-winning brand on both sides of the Tasman, with a global network that extends to Australia, Ireland, Northern Ireland and South Africa. Regional Franchisees are business-minded with good communication and sales skills, while Courier Franchisees are fit, active and have a can-do attitude to meeting customer needs and building loyalty. ‘You just need to believe in the service you’re selling,’ Roger says. ‘With the boom in online shopping, all those packages have to be delivered somehow. We have big clients both nationally and internationally, and we’re looking at retail expansion to make it even easier for the general public to access efficient shipping solutions.’

an easy decision Over 31 years of marriage, Roger and Denise have lived all over the North Island while raising 3 children. Their combined résumé includes ownership of three Cobb & Co. restaurants, a hotel in Napier, and Roger’s 10 years with Goodman Fielder as sales manager and 5 years with Gould’s Fine Foods as national sales manager. ‘We’ve had both good and bad experiences in business and learned what to look out for,’ Roger says.

Roger receiving the Regional Franchise of the Year award from Fastway CEO Scott Jenyns

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‘The main difference from before is that it’s us paying the bills,’ Roger says, ‘but with financial responsibility come the rewards of a successful business. The Taranaki franchise has seen a 22 percent growth in my time here, with 6 percent of that being since we took ownership, and we’re not afraid to keep costs under control by getting our hands dirty.’ Denise handles the administration work, allowing Roger to manage sales, while they have four employees. ‘Our middle daughter Jamie has just started working with us; she’s already taken over some of the administration tasks, and it’s a good opportunity for her to learn sales skills too. We don’t know whether she’ll take over the business herself eventually, but getting this experience with a company as good as Fastway is helping her build something for the future.’

regional and courier franchises available In addition to having Courier Franchise opportunities nationwide, Fastway Couriers also has several Regional Franchise territories available for experienced managers with business nous in Northland, Southland and Gisborne. Investment levels vary. Roger and Denise attribute the success of their business to Fastway’s reputation and systems, an ever-growing market and, of course, to their own hard work and leadership. ‘I’ve tried to bring a family culture into the team, working together with individual Courier Franchisees to ignite their passion for the job. We’re all involved in decision-making, so nobody feels like just a number, and, in turn, our local drivers treat each customer individually to provide the best possible service.’ Four months on from making the transition from employee to franchisee, Roger couldn’t be happier. ‘We have absolutely no regrets. Knowing we have a good franchise with proven systems in place and room for good growth really takes the fear factor away from owning your own business.’ Franchise New Zealand

advertiser info Fastway Couriers Contact P 0800 FASTWAY

Summer 2017/18

Year 26 Issue 04

30/11/17 5:46 PM


THE PERFECT BLEND Converting to Columbus Coffee demonstrates the benefits of the franchise

(above) Hayden and Sarah Gibson and their team at Wanganui (below) The new Columbus Coffee at Mitre10 MEGA in Henderson


f you’ve ever thought of owning your own café, you might have thought, ‘Why should I buy a franchise when I could do it all myself?’ Well, running a café in a competitive market can be tough, so it helps to have all the advantages a good franchise offers. That’s true even if you have considerable business experience, as Hayden and Sarah Gibson can tell you. In recent years, Mitre10 MEGA has successfully teamed up with the awardwinning Columbus Coffee franchise to run in-store cafés. Both brands have gained considerable mutual benefits, so new Mitre10 MEGA outlets now open with Columbus Coffee already in place and many of the existing in-store cafés have changed to the brand. As owners of the Mitre10 MEGA in Wanganui, Hayden and Sarah saw the advantages so, earlier this year, they bought the existing café in their store from the original operator and converted it into a bright new Columbus Coffee.

destination for coffee-lovers as much as a comfortable stopping point for those seeking tools and building materials.

‘We wanted to deliver a customer experience that was more than could be achieved with the old café,’ says Hayden. ‘It had a good, regular clientele, but we saw opportunities in the Columbus brand that we thought would benefit the whole business. We knew how well Columbus was doing after conversions in other Mitre10 MEGA locations, and that gave us a lot of confidence. In the end, the experience was very positive and we are very pleased to have a brand with such a great reputation.’

‘As a franchise Columbus Coffee has always had exacting standards which have won us many awards over the years – most recently, the Field Manager of the Year award in the Over $500,000 turnover category (see page 6),’ Peter continues. ‘One of the keys to our success is that we have always listened to our franchisees and their ideas have been valuable to the franchise. June and Bin had been running a good café prior to conversion so we were very happy to take on board their experience and ideas for their location.’

dramatic new look, same familiar faces

As for Sarah, Hayden, June and Bin, they are very pleased with progress. ‘Over the next year we want to double our sales like the others, and I’m looking forward to learning how,’ says June. ‘The Columbus system has fitted very well and we look smart, have good recipes to follow and have a huge amount of marketing and technical support behind us. We are all for it and we’d certainly recommend it for other café owners.’

It was a similar experience in Henderson, Auckland, where the in-store café at the Mitre10 MEGA there was converted just a few weeks after Wanganui. Existing café owners June Yin and Bin Zhang chose to convert when the opportunity was presented to them, and have been impressed with the changes and the growth that being part of Columbus Coffee have brought to their business. When their café re-opened as Columbus Coffee in September this year, there were a few surprises. ‘Although many knew of Columbus Coffee, some of our customers were clearly not expecting such a dramatic change,’ June laughs. ‘It is so much brighter and nicer with the instantly-recognisable Columbus yellow – we were too dark previously. We have new crockery, new uniforms, we look much smarter and staff all wear name tags so people get to know them faster. We are also learning new systems that will help us manage the business better. At the same time, I think many people were very relieved to find the same old faces behind the counter.’

rewarded, awarded and recommended Columbus Coffee is a New Zealand-owned and operated franchise with over 70 cafés throughout the country. General manager, Peter Webster, says, ‘We have a very strong culture around the art of coffee, valuing our baristas, our staff and franchisees alike, so we were delighted to welcome Hayden, Sarah, June and Bin. The Mitre10 MEGA cafés that have converted to the Columbus Coffee brand have been a universal success – many have doubled their turnover or even more! The reputation of both brands has created a – PUTTING PEOPLE IN BUSINESS

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new or converted – you choose Opportunities in Mitre10 MEGA and high street locations are available from $280,000 to $400,000. Angela Manihera, Columbus Coffee’s Business Development Manager, says, ‘We have many potential new locations and are also open to converting existing high street café sites. Hayden and Sarah, and June and Bin, saw some immediate benefits from their re-brand and they are continuing to see healthy growth in line with our expectations so, if you are already in the café business, contact advertiser info us to discuss the potential of converting to Columbus Coffee. Columbus Coffee ‘On the other hand, if you are new to hospitality, Columbus Coffee can provide you with all the training, systems and support you need to succeed. Give me a call and let’s talk.’ Contact Angela Manihera P 0-9-520 1044 M 021 883 486

17 30/11/17 5:52 PM

updates from our website

Our pick of the top news stories from

Franchise New Zealand is much more than a magazine. To keep up with the latest news, issues and opportunities, go to, subscribe to our free newsletter and follow us on Facebook or Twitter.

How will Government policies affect franchising?

TAX CUTS FOR SMALL BUSINESS? Prime Minister Jacinda Ardern is looking at offering tax breaks for small businesses to ease the burden of incremental increases to the minimum wage rate over the next three years. Small businesses have already expressed concern about the impact this will have on their ability to compete, given the fact that wages are one of their biggest costs. In the hospitality industry, it has been suggested that the result could be that a cup of coffee will cost $6 or more. ‘I accept that small businesses in particular are going to be concerned about this,’ she said, and, while defending the increase and pointing out that a minimum wage increase would

help stimulate the economy, she suggested that the Government would look at the Australian model. In Australia, businesses with turnover of less than $10 million pay a 27.5 per cent company tax rate, compared to 30 per cent paid by larger companies for the 201617 financial year. According to the Ministry of Business, Innovation & Employment (MBIE), 97 percent of enterprises in New Zealand have fewer than 20 employees. The majority of the 37,000 franchised units in this country (and many franchisors) would fall into the under-20 employees bracket, although those with a sizeable pool of part-time workers (eg. hospitality franchises) would exceed this.

AUSTRALIAN FRANCHISE AWARDS WINNERS NAMED Two names familiar to New Zealanders took out the top titles at this year’s MYOB FCA Excellence in Franchising Awards. G.J. Gardner Homes is Australia’s Established Franchise of the Year for 2017. Founded in Queensland in 1983, the company started franchising in 1995, coming to New Zealand just two years later. Today there are over 120 franchisees throughout Australasia and the USA with reported global sales of US$895 million. Australia’s International Franchise of the Year was founded in Hawkes Bay. Fastway Couriers was founded in Napier in 1983 and was franchised from the very start. Founder Bill McGowan reflected on the early years in an article for Franchise New Zealand where he wrote, ‘…we had an extremely tight budget. There were nights where five or six of us would share a hotel room to keep costs down, and even times when I camped on the side of the road by a stream or slept in the car on my way to do a franchise visit!’ It paid off, with the company becoming a leading player on this side of the Tasman before entering the Australian market with great success in 1993. The company won the same Award in 2015. Last year, Fastway was sold to Dubai-based Aramex for $125 million and continues to operate via a network of regional and courier franchisees. See page 6 for full coverage of the 2017 Westpac New Zealand Franchise Awards

The Government’s plan to borrow more and spend more will stimulate the economy over time, but law changes designed to slow the housing market and net migration will have the opposite effect, says Dominick Stephens, Westpac’s Chief Economist, in the bank’s latest Quarterly Economic Overview. ‘As a result, we have revised down our GDP forecast for 2018, but upgraded our GDP forecasts for 2019 and 2020. ‘The Government’s plan to increase spending will certainly boost the economy, although crowding-out of private sector activity [eg. in healthcare, labour and construction] must also be considered. Meanwhile, the Government’s various plans to cool the housing market and reduce net migration will slow the economy next year.’ The Overview notes that net immigration is falling faster than previously expected. Slower net immigration can be expected to impact upon franchise recruitment – particularly in the food & beverage sector, where a significant proportion of franchise resales are to recent immigrants. This may have a knock-on effect on resale values. The other concern relates to employment,


Every year, the influential US publication Franchise Times publishes a list called the Top 200+ which ranks the 500 biggest brands in franchising according to global sales, total number of units, sales and unit growth. It’s a good indication of overall trends in a variety of market sectors. Last year, the Top 200+ report found year-onyear sales declined among the 10 biggest global franchises by 2.6 percent – the first decline in 16 years. This year, they bounced back, growing sales by

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Despite a slowing housing market, especially in Auckland and Christchurch, the Westpac economists are of the opinion that house price inflation will continue over the next few years, although at a lower rate. The Overview was prepared prior to the announcement of Auckland’s new valuations, which saw an average rise of 45 percent in property values across the city. This quantifies the increased equity that many people will have in their homes. More equity means more capacity to borrow, which in a rising property market encouraged many to invest in rental properties. With slower growth – and the prospect of a capital gains tax in the future – home owners may be more inclined to invest in a business which offers good cash flow. In this instance, franchises should prove attractive providing funding remains affordable (see page 24).

posted a small sales decline of 0.6 percent despite unit growth of 4.2 percent. The only other one of the top 10 to go backwards was Pizza Hut, with global sales down by 0.1 percent despite unit growth of 2.2 percent.

2.8 percent during 2016 – an impressive US$7.8 billion in combined global sales. Last year’s decline was led by McDonald’s and Subway, which saw sales drop by 1.5 percent and 3.2 percent respectively. McDonald’s responded this year with a 2.8 percent sales gain following a number of new initiatives and a 1.0 percent increase in units, although Subway still

as staff may be harder to find. Minimum wage increases may help stimulate the economy, but the Overview suggests that some businesses will switch to automation while others will be simply unable to afford the wage bill.

Domino’s has become a member of the Top 10 for the first time, pushing Wendy’s out. Domino’s increased both sales and unit numbers by just over 10 percent. Since 2012, Domino’s has seen its global sales increase by 47.3 percent.

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:52 PM

Congratulations to this year's AWARD WINNERS!

Xmas cups benefit KidsCan charity

The Coffee Club New Zealand has launched new Christmas coffee cup and napkin designs, created by five school children who won a nationwide art competition held in conjunction with children’s charity KidsCan.

The winning designs earned schools a total of $13,750 thanks to their budding artists. The overall winner, by Kairau Wilson (age 7) of TKKM o Hoani Waititi School in West Auckland, features Santa Claus holding a coffee cup with reindeer drawing a sleigh in the background. It will appear on large takeaway cups. Kairau (pictured) earned $4,000 for her school. The Christmas Cup competition aims to raise awareness of the work being done by KidsCan to support the education, health and wellbeing of children living in hardship. Now in its fourth year, it has seen more than $40,000 donated to schools and the kids by The Coffee Club.

New law in Australia holds franchisors responsible for franchisees’ employment breaches The Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017 took effect in Australia from 27 October. Rushed through just six months after it was first proposed in response to a number of highprofile underpayment practices in some major franchise chains, the new legislation holds franchisors responsible for underpayments by their franchisees where they knew, or reasonably should have known, about

in brief • Not every man and his dog can boast a lifetime on the road together, but that’s exactly what Fastway Couriers’ Craig Hausman and best mate Brutus have clocked up. The pair were recognised as part of the company’s first Courier Day. • Following an extensive review of its egg sourcing and animal welfare policies, Foodstuffs has committed to a goal of being 100% cage-free for eggs within 10 years. • As meat-eating continues to attract media attention owing to health and environmental concerns, McDonald’s is testing out a vegan version of its Quarterpounder in Finland.

the contraventions and failed to take reasonable steps to prevent them. The Bill also includes a range of other measures including an increase in the maximum penalties for employers who deliberately flaunt the minimum wage and other entitlements under the Fair Work Act. For more on how New Zealand franchisors could be affected by such legislation, see pages 18, 59 and 68.

Franchises don’t last forever: Stewart Germann looks at some of the issues franchisees need to understand

Stewart Germann

A popular bumper sticker reminds us that ‘A dog is for life, not just for Christmas.’ But, unlike a dog, a franchise isn’t for life – it’s for a fixed term of a certain number of years. That’s something that confuses a lot of people new to franchising. When you buy a house or an independent business, it’s yours till you choose to sell it. So why is a franchise different?... ...continue reading at:

There are vegan fries, too. According to the Top Trends in Prepared Foods in 2017 report by GlobalData, veganism is one of the six key trends outlined. Going meat-free was identified as the No. 1 trend. • KFC has launched a ‘linger longer’ table service restaurant in central Auckland, with plans to open more in other urban areas. • Retail Food Group has taken back control of Gloria Jean’s Coffee in New Zealand after master franchisee Boost Group was put into liquidation. Shareholder Eric Chase has alleged ‘numerous discrepancies’ in the way the finances of the company had been represented by a previous owner, a company with links to former Auckland mayor John Banks.

Looking at the overall figures, the biggest growth sectors are Employment Services (up 9.4 percent) and Health & Medical (up 6.9 percent). Perhaps surprisingly, Retail was up, although by only 1.6 percent, while Printing & Shipping were down by 0.5 percent. The Fitness sector is tipped as ‘red hot’ by Franchise Times, with leader Planet Fitness growing sales by 27 percent over the year to $1.9 billion. The report notes that as more of the largest US brands run out of available turf in their home country, they are increasingly focused on international markets. Overall, the Top 200 brands added 11,124 new overseas units during 2016 compared with fewer than 926 new units in the USA. – PUTTING PEOPLE IN BUSINESS

EDIT Web News 18.indd 2

What happens at the end of the term?

Specialist franchise skills Experienced business lawyers NZ and international reputation A proven track record Outstanding references


09 308 9925 text 027 579 2118

Franchising – it’s in our DNA 19 30/11/17 5:52 PM





• • • • • • • •

One complimentary glass of bubbles per person during the welcome reception One additional morning or afternoon tea item Complimentary secretariat during the conference One complimentary data projector and screen for the plenary session One in 30 accommodation rooms upgraded to a Club Room 50% accommodation rate for the event organiser for up to six room nights One complimentary generic room drop per room Three complimentary car parks for each day of your event


home & building

NZ House Surveys’ bright yellow vehicles build business, inspire confidence


semi-retired or full-time?

Tim and his wife Anna moved to Wellington to escape the Auckland rat race just over a year ago. ‘We have two small children and we wanted a business that we could work round family life,’ Tim explains. ‘NZ House Surveys proved ideal as it allowed us to work together, and we’ve found time and again that two pairs of eyes are better than one. As an ex-cabinet maker I have an eye for the details, and Anna is very good at picking up the bigger picture. Best of all, it’s proven to be a very good business.’

‘Some of the smaller territories could suit semi-retired professionals, but this is also a very profitable full-time opportunity for the right people,’ says Jeff. ‘Some building knowledge is desirable but what you need most is attention to detail and a “can-do” attitude. If that sounds like you, call me now!’

laying down the tools For Michael Jones, NZ House Surveys has been an ideal career move. ‘I was looking to hang up my carpentry saw and a dodgy ankle was causing me problems on building sites. This seemed to tick all the boxes. When I lined up all the pros and cons, the pros won hands-down.’ Christchurch-based Michael has only been in business since April, but is already finding a reasonable amount of return and referral customers, ‘Which I’m really chuffed about as it shows I’m doing my job properly! I’m very glad I bought a NZ House Surveys franchise – it would have taken me a lot of time and expense to get to where I am now otherwise. Having professional marketing support means we’re getting a lot of local leads to help me to achieve my goals, and there are systems and templates and all the legal material in place which enable us to do a really professional job every time. Couple that with great service to your customers and you have a good, sound, reputable business. ‘I’m a communicator and know little things mean a lot to people. I always send clients a text once I’ve finished just saying ‘Finished your inspection, report will follow very soon.’ You can almost feel their shoulders drop in relief sometimes! There’s so much demand that this business is bound to grow, and I’m looking forward to having more franchisees in Canterbury to swap stories and experiences with.’ – PUTTING PEOPLE IN BUSINESS

NZ House Surveys 21.indd 1


Jeff made it a priority to set up a system that was both detailed and thorough, resulting in a report that anyone could read and understand. ‘10 years on, we’ve had thousands of satisfied customers and our franchisees have plenty of demand for their services,’ he says proudly. ‘The majority of new home owners these days insist on pre-purchase inspections, and banks and insurance companies are increasingly relying upon proper reports covering aspects such as materials, weather tightness, plumbing and electrical, methamphetamine testing and council records.’


Jeff Twigge (pictured above) set up NZ House Surveys in 2007 after 30 years in the building trade because he was unhappy that the home inspection industry was unregulated. ‘Potential home owners were not being well-served,’ he says. ‘Anyone can come along, undertake an inspection, charge what they like and not necessarily pick up the faults. They often don’t carry insurance, either, placing the buyer at risk if anything is missed. Home owners are usually making the biggest investment of their lives, so we set out to raise the bar.’

NZ House Surveys Contact Chelsea Mooyman Franchise Manager P 0800 4 TRUTH P 0-6-353 5990 M 027 774 4147

Exclusive franchises available undertaking pre-purchase building reports for home buyers. 7 NOW SOLD! 26 franchises available across 20 geographical locations nationwide.


HOUSE Investment from $19 - 39k secures SURVEYS training, tools, access to website, 0800 number, ongoing support, customer call centre, trademark protection, proven operations system ... and much more.


raising the bar

NZ House Surveys still has franchises available in many prime areas of the country from $19,000 up to $39,000 +gst, including full training, specialist tools, website, an exclusive territory and a proven advertiser info operations system.

Building or industry professionals who can display a good working knowledge of the construction industry. You’ll need to pass a police check, be motivated, efficient (with time management skills) and have integrity with strong ethics.


he great advantage of buying a NZ House Surveys franchise is that we didn’t have to start from scratch,’ says Tim Mellsop. ‘We had a name, a system and a reputation right from day one, and have just concentrated on making the most of those ever since. We’ve done very little cold calling – getting to know real estate agents has brought rewards, and people seeing our bright yellow wagon cruising up Kelston Hill every day has brought a steady stream of enquiries.’

Your invitation to join the NZHS family is now open! Opportunities are limited to build your business with full franchisor support.

Call Now!

06 353-5990 027 774 4147









21 30/11/17 5:50 PM

Are you looking for a fresh start in 2017? We have franchise opportunities available across the North Island For more information visit or call 0800 225 388

Join NZ’s most beautiful business.

Caci is the market leader in appearance enhancement with a premium brand. In New Zealand Caci has:

• The most beauty clinics with over 40,500 customers and the highest advertising dollar • More than 40% of our clinics have revenues in excess of $1m annually Your Opportunity: We have plans to open 10 more new clinics in New Zealand this year. Now is the time to start your Caci journey and take advantage of owning your own business. Limited locations remaining, including: - Wanganui

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To find out more or to register your interest: Visit or email 22 Ads 22.indd 1

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:17 PM

opportunity: leisure & education

ready steady


Kelly Sports gives young sprinter a quick start in a business of his own


t the age of only 26, athlete Zac Topping has leapt into a role he didn’t expect so early in life: business owner. ‘My grand plan was always to have a business of my own one day, but I didn’t think it would happen quite so soon.’

examine the opportunity in detail. ‘Of course the timing was less than ideal as I’d just bought a house – and a dog – but the franchisees I spoke to were very clear about the figures, and I was able to take out a business loan against my new house.’

After graduating in Sport, Exercise, Management & Coaching, the NZrepresentative sprinter was immediately offered a job at Manawatu Sports. ‘I had multiple roles over the next three years helping various sports clubs meet the needs of their communities. I then managed two indoor sports facilities in Wellington which had around 500 sports clubs through every week before going back to Manawatu where I became the aquatics coordinator at the Freyburg community pool. I guess I’m passionate about sport of any kind!’

Zac only started his franchise a month ago but he is already reaping the rewards. ’My initial approaches to schools were much easier than I thought; they were all very enthusiastic and, after running a free clinic where I was hoping to get 5 or 6 sign-ups, we now have a programme running for 30 kids over 2 schools. I think people to whom I’m pitching the campaign pick up on my enthusiasm as I’m passionate about what I’m talking about.

Kelly Sports clinics and in-school programmes were founded in Australia in 1994 and the company now has 36 franchisees throughout New Zealand. It aims to get everyone from pre-schoolers to 12-year-olds involved in sports activities through partnerships with schools, communities, clubs and regional agencies. Franchisees need to enjoy coaching themselves as well as having the ability to train and motivate staff.

living by example As an athlete and competitor, Zac believes firmly in living by example. ‘Coaching children develops their skills so they can participate and love life,’ he says. ‘If they get passionate about sport when they are young, it will make it much easier for them to take it up again when they are older. Sport has done a huge amount for me and this is how I want to live my life. ‘Kelly Sports looked like a lot of fun, and I had reached the point where I wanted to make all my own decisions. I talked to lots of people and the more I heard from colleagues and other franchisees, Kelly Sports is giving the more I nodded kids a sporting chance my head. I came to the conclusion that Kelly Sports was a great opportunity which would allow me to follow my passion and be my own boss.’ As Zac didn’t know much about franchising, he was careful to – PUTTING PEOPLE IN BUSINESS

Kelly 23.indd 1

‘The training was great and the support is excellent. Kelly Sports really has taken all the scary bits out of starting a business as it gives you all the management and IT systems you need to succeed, as well as the programme structures, of course. Paul Jamieson, Kelly Sport’s managing director, says my success is their success, and they really do live up to that.’

part-time or full-time ‘Sport offers young people challenge, healthy competition and respect,’ says Paul. ‘Teaching children foundation skills such as running, jumping, throwing and catching builds confidence, builds fitness and gives them a place to channel their energy, all of which leads to better life preparation. So many children just don’t get those basic opportunities, which is why our slogan is Giving Kids A Sporting Chance.’ It was through his own children that Paul originally became involved with Kelly Sports. ‘My children were involved in the programmes at school run by Kelly Sports and the set-up was very impressive. I was working for a technology company at the time, but when they relocated, I bought the master franchise in New Zealand and it’s been growing ever since. ‘Our success means more opportunities throughout the country for people with a passion for sharing the joy of sport with kids. Parents are increasingly becoming aware of the benefits of fun-based sport so if you share Zac’s enthusiasm, you can advertiser info have a real blast while building a thriving business.’ Kelly Sports Kelly Sports has franchises available nationwide from $30,000. ‘Annual returns can climb into six figures,’ says Paul. ‘Visit our infopacked website or call me today and find out more.’ Contact Daniel Gerrard P 0-9-427 9377 M 021 409 628

23 30/11/17 5:50 PM

buying a franchise: financial matters

making a GOOD INVESTMENT With the housing market slowing, investing in a profitable business with stable cash flow is increasingly attractive

economically viable, but some great opportunities may also come up. That’s why it’s important to carry out careful due diligence with the aid of franchiseexperienced advisors.


risk factor

ne reason many people choose to buy a business is as an investment. They see a franchise as their superannuation fund, or a good place to invest surplus money – perhaps a redundancy payment. And, if they have a lot of free equity in their property after the past few years, a good franchise can offer a great opportunity to make use of that equity without selling. A franchise offers many advantages over an independent business, such as brand, buying power, training, systems and support. In analysing a franchise as an investment, though, there are a number of unique issues which have to be taken into account.

choosing the right business The first of these issues relates to the type of business you choose in the first place. the economic environment Changing economic times mean that some industries are growing whilst others are slowing. Those that have enjoyed growth over the last 3-5 years have seen increased sales and profitability. This is good news for those looking at new outlets, while existing outlets may offer strong cashflow – although prices will be higher. Higher prices may tempt those ready to retire to sell profitable businesses that do not normally come on the market, offering more choice. With funding costs still at historically low levels, good opportunities can be very achievable. This has to be balanced by the fact that, in other industries, sales may be static or declining. Some existing businesses may be for sale because they are not

All businesses carry risk. The risk factor Daniel Cloete of a good, well-proven franchise is significantly less than that of a non-franchised business, but it still exists. Some risks are within your control but others, such as competitor activity, product or location failure, are not. Consequently, you must allow for risk in determining what level of return you are looking for. You would want to achieve a higher rate of return on a business investment than you would expect from a term deposit where the risk is very small. active investment A term deposit is a passive investment which consumes very little of your time. If you invest in a franchise, though, it is an active investment and you will be involved on a day-to-day basis. While some franchises allow for part-time working, in many cases you will have to devote the majority of your working time to the business – in fact, the franchisor may insist upon it. Choose a franchise that matches the time you are prepared to put into it.

making money A good franchise can generate ongoing income as a wage for the owner and as a return on investment. working wage Because a franchise is an active investment, you should allow for a reasonable working wage commensurate with the type of work you will be doing before looking at the investment return you can expect. After all, your labour is a real cost of running the business.

LOVE BUILDING? If you are looking for an opportunity to own and run your own business and benefit from your hard work, with the support of a nationally recognised housing company, think Navigation Homes! Navigation Homes is one of the most exciting, fastest growing Housing Franchises in NZ. The Franchisors have over 36 years’ experience in the building industry! › Build your own asset, that you can sell and reap the rewards of your endeavours › Excellent systems and support from an experienced franchise team › Ongoing support and training › Established National Supply Agreements with competitive pricing › Working with a network of high-calibre success-driven franchisees › Fantastic product offer › National marketing benefits › Currently 11 franchises nationwide

Don’t delay, make contact now and take control of your own future Aaron | M: 021 477 506 | E:

24 Westpac 24.indd 1

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:49 PM

profitable business It is better to buy a more expensive, good, profitable business than to buy a low-cost business that offers little or no profitability or growth potential. When assessing an application for finance, banks don’t just look at the security you can offer. They take into account factors such as the profitability, quality, debt servicing potential and risk of the business – and so should you. In any particular sector there may be 10 different franchise brands, each with a variety of new and existing locations for sale. Of these, not all will be truly profitable and growing businesses – some may be marginal. You should take your time to identify the true jewels out there which can offer you a return on the capital you have invested in it. A marginal business will paint the owner into a corner with negative cash flow and mounting debt ratios; on the other hand, the biggest problem created by a profitable and growing business could be paying too much tax.

buying, selling, or setting up a franchise? get the right legal advice from the franchise specialists

cashing in In addition to the ongoing return, the other issue is how much you will get for your business when you sell it. A successful business in a high-performing franchise is likely to attract a considerable premium and offer a good capital gain. However, there are some unique factors in a franchise that may have a material bearing on the sale price. transfer restrictions Most franchise agreements have certain restrictions on re-sale. A common clause is that the prospective purchaser must meet the franchisor’s selection criteria for new franchisees. This is understandable as it protects the whole system. However, good franchisors would not unreasonably prevent a franchisee from selling. treatment of goodwill The goodwill associated with the intellectual property (trademarks, operating system, etc) belongs to the franchisor. However, as a franchisee, the business which you are selling includes the right to use the intellectual property, and the goodwill associated with this right is usually considered to be yours. Check how this is treated in the franchise agreement, as there are some cases where the franchisor shares in the goodwill.

We assist you to achieve your commercial objectives with practical and cost effective legal advice. Our team has many years’ experience in all aspects of franchising and includes a former Chairman of the Franchise Association of New Zealand Inc. +64-9-308-8070

transfer fee


Some agreements provide for a transfer fee to be payable to the franchisor upon sale of the franchise. It is reasonable for the franchisor to be reimbursed for any costs it will incur because of your decision to sell, but check the franchise agreement to see if such a fee is payable and how much it is. Another area you should check is who is responsible for the training of the new franchisee, and who pays for it. franchise term Franchises are granted for a defined period of time, with some agreements containing rights of renewal subject to the franchisee meeting certain conditions. You must be aware of what you have to sell to a prospective buyer. Let’s say your original term was for eight years, and you are selling after five. Will the buyer be granted a new agreement with a new eight year term from the franchisor, or will they take over your existing term with only three years to run? Is there a right of renewal? Banks normally only finance for the period of the franchise agreement. These are all factors which will affect the value of your business to a purchaser. the market As with any business (or home), at the time you wish to sell the market may be buoyant or depressed, with resulting impact upon the value of your investment. This is another aspect of the risk element alluded to earlier, and is beyond your control.

funding is available Even if you are buying into something you have always wanted to do, you should ensure you are spending the money wisely. Before buying any business, therefore, you should take care to do your research wisely, take legal and financial advice from franchise-experienced professionals, and ask lots of questions. If the opportunity stacks up, your local Westpac Franchise Specialist will be happy to help with funding. At the end of the day, the return on investment will be determined by the franchisee’s own effort and performance. Unlike that term deposit, it’s up to you.

about the author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice. – PUTTING PEOPLE IN BUSINESS

Westpac 24.indd 2




25 30/11/17 5:49 PM

opportunity: retail

GOING PLACES helloworld’s offices are buzzing and new franchisees are growing fast


ith a strong business background, including several start-ups, Sue Robinson realised that franchising was the most efficient way into a growth business. ‘I’d owned an insurance brokerage and I’d rented houses for visitors during the Rugby World Cup,’ she says. ‘However, starting anything from scratch takes so much time and energy, and is so risky. I wanted a new enterprise and I recognised helloworld as having the excitement and reputation I was seeking.’ The attraction of a ‘bricks and mortar’ travel business in an increasingly online world may not seem obvious at first but, says Sue, ‘It is the very fact we are established in the High Street that gives us our competitive advantage. This industry is built on relationships. People may do a lot of their research online, but that doesn’t take the place of a travel agent you know and trust. It’s like the relationship with your hairdresser – helloworld has built its base by getting to know the community, and our customers are always referring their friends. There’s also a sense of security with a travel agency. Not only are we bonded travel suppliers – people know that when plans go awry, as they so often do, we will always be there to help.’ So strongly does Sue believe in the future of helloworld that she now owns three stores. ‘I bought my first in Blenheim in October 2014, then nine months later I bought Rolleston and at the beginning of this year I took on Wanganui as well. ‘If you want to succeed in the travel industry, you must be prepared to learn everything from the ground up. After going through the helloworld

Sue Robinson: ‘It’s a fun business and the rewards are certainly there’

training programme, I started in Blenheim as a junior so I really understood every aspect of the business. I believe you have to do that if you want to sell travel, be an amazing agent and manage all your staff. Any one of them can ring me at any time about a problem and I’ll understand exactly what they are talking about. If you can do that, it’s a fun business and the rewards are certainly there!’

is it for you? helloworld has 65 outlets in New Zealand and is growing fast. ‘Travel is a great business to be in,’ says Acquisition Manager Paula Sundin. ‘We sell our customers experiences they have for a lifetime and build successful and profitable businesses for our franchisees. ‘We’re looking for dynamic, business-savvy people with vision, customer service excellence and a passion for travel to take helloworld into new towns and suburbs around New Zealand. Investment starts from around $100,000, so to find out more about an exciting opportunity with a travel brand that’s going places, call me today. ‘

advertiser info helloworld Contact Paula Sundin P 0-9-307 1860 M 021 555 725 franchiseopportunity@

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26 hellowworld 26.indd 1

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:51 PM

opportunity: home services

build a BETTER LIFE Elaine Orchard: ‘I’m in control of my life now’


laine Orchard lost her job as a factory manager after the Christchurch earthquake but, five years after buying her own V.I.P. lawn and garden franchise, she considers herself lucky. ‘I’d lived in an apartment and had never even mown a lawn until a couple of years before joining V.I.P., but when I saw the franchise for sale, it just clicked. I had no job and no money, but after meeting Estelle Logan (who, with her husband John, is the national franchisor for New Zealand) then spending a day out with another franchisee and being approved for a loan, it all lined up as a chance worth taking – and it was. ‘I’m in control of my life now, and the financial reward matches the time I choose to put in. I have enough work for six days every week, but I employ someone so I only need to work five. One of the great things about the V.I.P. system is that it allows franchisees to sell work back to the franchise if we have more work than we want to handle or we want to focus on servicing a smaller area. That gives you a nice lump sum payment. A couple of months ago, I sold 18 customers back for other franchisees to take over, and I’ve already filled those spots through referrals from existing customers. V.I.P. has such a great reputation and the support from the franchise is excellent.’ Elaine’s franchise covers all sorts of outdoor jobs including lawnmowing, gardening, pruning and more, which allows her to maintain her income throughout the year. ‘I’ve never been short of work in over five years,’ she laughs. ‘As my customers have got to know and trust me, they’ve asked me to do more work. I’ve found that if you build good customer relationships and take pride in the work you do, it is easy to succeed with V.I.P.’

paid training gives confidence

V.I.P. offers two different types of franchise: outdoor, like Elaine’s, and indoor (all types of cleaning). It’s the flexibility that comes with V.I.P. that first attracted indoor franchisee Karishma Chand. ‘I started talking to an existing franchisee whose child goes to daycare with my daughter. I was doing shift work at Burger King and finding it a challenge to juggle my Karishma Chand: ‘Earning well without sacrificing time spent with family makes all the difference’ – PUTTING PEOPLE IN BUSINESS

VIP 27.indd 1

V.I.P. Home Services makes it easy for you to succeed and achieve your goals schedule with childcare. She encouraged me to look into the franchise as a means of working the hours I wanted as well as building a business. ‘One of the key differences with V.I.P. is the four-week paid training programme they give new franchisees. This gave me confidence and, as well as teaching me how to provide a professional standard of cleaning quickly and efficiently, taught me the basics of running my own business. During this time I also met the customers in my area. Having good relationships with them gave me the opportunity to build my customer base through personal recommendations.’ Karishma started small in New Lynn and has also taken advantage of V.I.P.’s support to build her business. ‘I often get calls with the details of new clients, asking if I want to take on any more work, and they often lead to more referrals and repeat work, so I have been able to grow at my own pace. This is the first time I’ve run a business, and knowing the amount of support and experience behind me has made it a lot less scary. We have a good, communicative relationship: there are regular calls and monthly meetings with the franchisor team and other franchisees, so you never feel on your own.’ Being a V.I.P. franchisee not only allows Karishma to manage her time between family and work commitments, but is helping her work towards her life goals. ‘We want to buy our first house next year. Being able to work a good, consistent number of hours and earning well without sacrificing time spent with family makes all the difference. We now know that our goal is achievable – and soon!’

ready any time ‘Karishma and Elaine show how the V.I.P. franchise can work for you at any stage of life,’ says Estelle Logan. ‘In Karishma’s case, she is able to look after her family while saving for a house, while Elaine enjoys a secure income working the hours she wants in a business she loves. ‘As long as you’re prepared to work hard and learn, V.I.P. can help you get into your own business, too. Our flexible entry programme allows you to select the level of income and investment you wish, then you can build the business from there to help you achieve your goals. You can also work with family members or take on staff so your growth isn’t limited by your own hours. ‘We have more work than we can handle in many parts of the country, with opportunities nationwide for both indoor and outdoor franchisees. If you’re looking to make your life better, give me a call now and find out more.’

advertiser info V.I.P. Home Services Contact Nationwide Enquiries P 0800 84 74 96

27 30/11/17 5:49 PM

opportunity: home & building


Salesman and entrepreneur loves his Cambridge Homes business


can say without a shadow of doubt that Cambridge Homes has more than exceeded my expectations,’ says Mike Lough. ‘The rewards are fantastic and, as a big bonus, it’s the most fun business on a daily basis I’ve ever owned!’ Mike describes himself as a salesperson and an entrepreneur. ‘I’ve built companies, bought and sold businesses and increased their value. The most recent was focused on digital strategy and building websites, but as the value of website construction was dropping rapidly, I decided to take my skill-set into property. I have a passion for homes so I did my research and carried out due diligence on 18 different building companies. ‘Why did I choose this one? Well, I’m a businessman, not a builder, and I could see Cambridge Homes was vastly superior in the level of support they provided to their franchisees. Franchisors Peter and Tim Santner had very appealing track records on their CVs, which made it feel like a really good fit for me. After three years, I still believe that. Their support has not wavered – they are in the trenches with us, helping solve our problems from sales to pricing to delivery, which is really advantageous when you are starting out. Cambridge Homes has a fantastic range of designs, together with excellent national agreements with all our suppliers, and the combination makes us very competitive in the market.’

‘Quality is never sacrificed,’ says Peter Santner, ‘and that doesn’t just mean the materials. As a team and group we specialise in building magnificent homes, and actively encourage our clients to be individual. ‘We are looking for people like Mike who have the drive and motivation to build a top-notch business with a company dedicated to superb advertiser info service. If you have the right combination of Cambridge Homes management, sales and people skills, call us Contact and find out more about Tim Santner Cambridge Homes. We’ll M 021 409 763 be with you – every step of the way.’

transferable skills Mike believes his skills have transferred from the digital to the property market really well. ‘Fundamentally, if you hire really good builders and project managers to handle the structure and schedule, then it leaves you free to handle running the sales and business side. Having a good team on board will get everything achieved on time and budget, which is the Cambridge Homes way. ‘I initially underestimated the emotional commitment of customers putting their life and soul into the major investment of their lives, but helping them solve the problems and fulfil their dreams is something I really enjoy. In fact, I love the people side as much as the construction – helping people build a great home and an asset they will love and cherish is very rewarding. ‘The franchise has delivered a fantastic lifestyle, but don’t expect that from day one: it takes hard work to get things rock and rolling, and that’s where you need resilience, patience and optimism. You also need to understand your local property market and forge strong relationships with developers and real estate agents.’

wanted: drive and motivation Founded in Waikato, Cambridge Homes has been winning Registered Master Builders awards for over a decade. The franchise now extends to Bay of Plenty, Taupo, Hawkes Bay, Wellington and Auckland, leaving some key markets around the country that are waiting to be filled by people with the right skills. Mike bought his Auckland franchise with his wife, Sarah. ‘Sarah is now occupied full-time with our first daughter while I’m continuing to build our brand presence,’ Mike says. ‘I’m convinced Cambridge Homes will make the Deloitte’s Fast 50 one day soon.’ Director Tim Santner says that Cambridge Homes needs more franchisees to meet the demand for good new homes nationwide. ‘As Mike has proved, you don’t need to be a builder but you do have to have the managerial and sales skills necessary to live up to the Cambridge Homes client philosophy: Every Step of the Way. – PUTTING PEOPLE IN BUSINESS

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new year? Ready for a change? Is it time to get into a business of your own? What do you need to do first?


he start of a new year is always a good time to examine your life and decide what direction you want to go in next. What’s really important to you, and how are you going to make your life better? That’s why people make New Year’s resolutions – but while going to the gym every day or giving up pies might only last a month or so, buying a business is a longterm decision that will change your life. Having just been named the Supreme Franchisees of the Year for 2017 in the Westpac New Zealand Franchise Awards, Judi and Earl McWhirter have achieved a level of success they never expected. As our cover story explains, they started their new business at an age when many might be considering retirement, proving that there’s no right time to start – only the right time for you. So if you’re frustrated with your current job, looking to improve your net worth or feel that there might be more to life, buying a franchise can provide excitement, adventure, opportunity and financial security. It can give you less time on the road, more time with your loved ones, more flexibility over where and when you work, more control over your life. It will probably also give you greater challenges than you’ve ever faced before and involve a lot of hard work. If you’re prepared for that, now could be a good time to consider making a new future.

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why is now a good time? Apart from being the start of a new year, there are several reasons to consider a business of your own right now:

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Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:57 PM

NEW START - Financing costs are near record low levels. If you need to borrow money to get started, it’s more affordable than ever. While interest rates may rise a little, they are still expected to stay low for some time, allowing you to get your new business established. - Rising property values, especially in Auckland, have increased the equity that many people have in their houses. That makes it easier to raise the necessary finance or, if you want to move out of the city, may mean you can release some capital to help fund the business and reduce borrowings. The fact that property prices have stopped rising so fast could also make a business a more attractive investment (see page 24). - There are currently more opportunities than franchise buyers, especially with immigration slowing down. Immigrants are more likely to look for established businesses than start new ones. It means franchisees prepared to start from scratch can have their pick of the best opportunities and the best locations – and a market of ready buyers when the time comes for them to move on. - New geographical areas are opening up for business all the time. That’s especially true in Auckland and Christchurch, but there are opportunities in many regional centres, too. These offer lower costs and, in many cases, less competition while allowing you to live in some of the more beautiful parts of the country (see page 38). - Changes in many industries have seen new sectors and new types of franchises emerge. This means you have to choose carefully – the rise of online shopping has changed the dynamics of many businesses – but get it right and it can be very rewarding. Companies like Pack & Send and Fastway Couriers are growing on the back of online deliveries, while digital technology is changing the way restaurants operate, houses are designed and marketed, and training is delivered. All these factors could work in your favour if you are ready to consider buying and running your own business.

what skills do you need? If you’re considering buying a franchise, be aware that although it’s important to be passionate about what you do, you don’t necessarily have to have direct experience of the business – in fact, some franchisors may prefer that you don’t arrive with a career-full of preconceived ideas. A good franchise will provide you with everything you need to succeed and train you in how to operate the business in the most efficient and profitable way possible. This magazine is full of examples of people who changed industries and found success: farmers turned technicians, factory managers turned gardeners, executives turned accountants. Some have brought entrepreneurial experience to a different industry, like home building; a fast food worker is using her people skills in her own home cleaning franchise; and a cabinet maker is putting his attention to detail to good use in the role of building inspector. And age doesn’t matter, either, with franchising enabling you to start young, to plan for retirement or, in the case of Grant Bell of Cobb & Co. and Laurence Greig of Wide Span Sheds, to come out of retirement to do what they do best – build businesses. But you do need the right skills and attributes for the type of franchise you choose. Sales and marketing experience is always valuable, but so are other backgrounds: for example, policemen often do well in the hospitality industry because they are used to dealing with people and taking control – it’s obvious when you think about it. But they might not fare so well in a less sociable business that would suit others down to the ground. So consider your strengths, weaknesses and interests. What skills do you have, and are they transferable to a new career? For example, are you good with your hands? Are you good with people? Are you good with kids? Are you good at following systems? Are you a team player or an individual? Do you want to do everything for yourself, or lead a team of others? Apart from your own experience and knowledge of yourself, you might talk to others who know you well. A book called What Colour Is Your Parachute? by Richard Bolles contains some extremely helpful exercises, and there’s a companion website at www. Speak to self-employed friends about the reality of working for yourself, and decide whether it is for you. Only after you have gone through all these steps will you be in a good position to consider any specific opportunities.

the support of a team One of the biggest advantages that franchising can offer you is that not only do you have a franchisor and professional mentors to help and guide you, but you’re also surrounded by other people – your fellow franchisees – who face exactly the same challenges as you and are happy to share ideas and solutions. ‘The great thing is that we’re not actually competing with each other so we all talk about things over the email network and help each other out,’ says Just Cabins franchisee Earl McWhirter. ‘I had a front towball fitted on my 4WD which is great for manoeuvring the cabins, so I told everybody, and another franchisee designed a new light-bar and shared the design. These things make a difference – there’s a feeling of ‘We’re all in this together.’ It’s important to recognise that every business owner needs someone to share ideas and concerns with. As well as fellow franchisees, the franchisor and their field support team, it also means close friends or family members need to be supportive. Research a few years ago by the Franchise Relationships Institute found that good family and social support was by far the most powerful predictor of franchisee success. In other words, if you’re buying a franchise, it’s vital that your family understands what is involved and is right behind you. By the way, when you’re investigating a franchise, the existing franchisees are good people to talk to – after all, they’re already living the life you are considering. Read about the questions you should ask them on page 73. – PUTTING PEOPLE IN BUSINESS

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buying a franchise

what do you want from life?

what do you want from a business?

Working with family is a common reason for starting or buying a business, but a desire to have more time for your family is more common still. In fact, a survey a few years ago suggested that almost a third of franchise buyers do so to have more flexibility and life balance. While building personal wealth was also a strong motivator, the other common reasons are about people, not profits. They include: ‘have greater control over how I do things’; ‘have more security and stability’ and ‘achieve a personal challenge’.

In order to find an opportunity that suits both your personal and your financial goals, it’s a good idea to sit down and work out exactly what you are looking for in a business. Earl and Judi knew exactly what they wanted from their business: something that wasn’t full-time, could be operated out of school hours, had less risk than rental properties and could be grown at their own pace (see our cover story). As a result, when they found their perfect franchise they were in total agreement this was the right business for them.

It would be a mistake to think that owning your own business is going to give you all those benefits right from the start, though: at first, you’ll find the ‘personal challenge’ aspect is by far the major part of your life. The good news is that with a good franchise you’ll get the planning tools and support you need to make your personal goals achievable. So before you start trying to find the perfect business, you need to work out what you really want from it. Some questions you might ask yourself include:

Making a checklist is a great way to ensure you don’t get involved in an unsuitable business because you overlooked something or got carried away by enthusiasm. You’ll need to enjoy your business – even have passion for it – if you’re to get the best from it. Ticking the boxes won’t replace passion, but if you choose a business that fits your needs and abilities, it can help ensure that your passion creates the results you want.

• Where do you want to live? • Do you want to work fixed hours or be flexible? • What time of day best suits you? • Who do you want to work with? • What sort of work do you want to do? • How much do you want to earn?

As well as knowing what you’re looking for, you also need to prepare yourself so that you’re in a position to take action when you find what you want.

You also need to consider any genuine constraints that might stop you reaching your goals immediately. What’s realistic right now? Can you work out some short-term and medium-term steps that will take you closer to your long-term goal? For example, you might read up on franchising, learn bookkeeping or improve your computer skills. Or you might look at a part-time or low-investment franchise now that will help you build capital towards the business you really want in a few years’ time.

be prepared to seize the moment

Paul and Denise O’Leary spent two years looking for the right business and identified the industry and the franchise brand they wanted. They had a clear goal of owning multiple units and were prepared to move for the right opportunity. That’s why, when a Domino’s came up in the perfect location in New Plymouth, they were able to pack up and leave Hawkes Bay knowing that they had done all they could to be ready when the moment came. You can read how it worked out for them on page 71. If, like them, you have the freedom to move and are flexible about where


YOUR NUMBER For over a decade, Hire-A-Hubby have helped Kiwis nationwide to improve their properties with skilled service and a can-do attitude. If you have skills in project management, team leadership, a trade or general property maintenance work then Hire-A-Hubby could be the ideal platform to help you build a successful business. A variety of national service and installation contracts ensure there’s always plenty of work available in both the residential and commercial sector.

Plus you’ll be able to leverage the benefits of the hugely popular Hire-A-Hubby brand including impressive discounts on materials, fuel, hardware, vehicles and more from companies such as Bunnings, Z Energy, VW, ANZ and Vodafone. For a smaller initial investment comparative to most other franchise systems you’ll enjoy flexible working hours, control over your income, and the support of an award-winning business that’s dare we say it - in pretty amazing shape.

To find out more:

32 EDIT Buying a Franchise 30.indd 3

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:57 PM

you go, it means you’ll have a lot more opportunities to choose from. Franchisors might have good new sites available in certain key areas, with customers ready and waiting. Equally, existing businesses come up for sale in all parts of the country. Operating outside the big cities can mean lower costs but not necessarily lower profits – see page 38. One of the stories we often hear from new franchisees is, ‘We bought the business just before or after our first baby was born – good timing, eh?’ Well, in many ways that is good timing, especially if you have family support to look after the baby or work in the business. The flexibility to work on accounts, rosters or sales at home can be a real boon for new parents. As Franchise New Zealand co-publisher Lorraine Lord, who combined a new business with a 6-week old and 21-month old, points out, ‘People can cope with incredible change and adrenaline will take you a long way for a while. It’s important, though, that the changes you make are in-line with your long-term goals, or when the adrenaline starts to wear off you may be disappointed. ‘Actually, if you choose carefully then owning a business can offer ongoing benefits when raising a family – especially if you work from home. Having flexibility allows you to juggle commitments and makes childcare easier – you can be there for school holidays or teacher-only days with less hassle, as well as being involved as a parent helper on outings or sports days. You still have to make times to focus on your business commitments, of course, but many people make it work. ‘The other thing to bear in mind is that if you really, really want to own your own business, there’s very rarely the perfect time to do it. If you wait for all the circumstances to be right, you might never make the change. Do you want to spend the rest of your life wondering?’

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feel the fear and do it anyway Over the years, we’ve talked to thousands of franchisees, and almost all of them have admitted to being quite scared when they took that first leap into self-employment. As one franchisor told us many years ago, ‘When you work for someone else, you have set limits within which you can operate, and people with whom you can consult. But when you operate your own business, the buck really does stop with you. Every decision, whether large or small, has to be made by you. Every purchase you make is spending your money. Every contact you make with a client affects your income. Some people thrive on that – others freeze.

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‘But buying a franchise bridges the gap between employment and total independence. You have the guidance and the training which helps reassure you that you really do need to spend money on this or that, and you also have a peer group of other franchisees to talk to and share experiences with – quite apart from the franchisor. ‘And once you’ve made the decision and get busy creating and growing the business, the fear becomes part of the excitement.’

no regrets One of the factors that triggers many people into buying a franchise is redundancy. ‘If I hadn’t lost my job, I would never have owned my own business – it was the best thing that ever happened to me,’ they say. For these people, it took something external to push them into realising their own potential. But it doesn’t have to be that way. If your current job isn’t satisfying you, or providing the flexibility you want, or you want to build an asset, or you want to work with family, you can choose to do that at any time. Buying a franchise can help you achieve all of those – but you need to be clear on your goals, put time into researching the right franchise for you, and be prepared to seize the opportunity when the time comes. The Award winners featured throughout this issue might represent the top achievers in the particular sectors, but success in business isn’t about trophies and titles – it’s about living the life you want. about the author So as you sit by the beach this summer, think about what you Simon Lord is publisher of really want for your future. 2018 Franchise New Zealand media and has worked in franchising for could be the year when you start over 30 years. to create something new. – PUTTING PEOPLE IN BUSINESS

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Are you kind, caring and a good communicator who enjoys driving? Looking for a flexible lifestyle business building community relationships in a growing sector? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training & ongoing support CALL NOW to ask about your area 021 177 6009 OR

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managing a franchise

training made easy

Intuto is the affordable way to deliver franchisee and staff training on a mobile device


raining is a vital aspect of any good franchise, both for franchisees and their staff. Ensuring products and services are properly delivered with consistent quality is important for the brand image. Ensuring that profitability is maintained and wastage minimised is important for the business. But how do you deliver training in an engaging and interesting way? And how do you make it reasonably-priced and easily-accessed? Meeting those targets is the speciality of Intuto, who have been providing online training for more than 16 years. Their cloud-based platform is now used by a number of New Zealand franchises, including top performers like The Coffee Club, as well as delivering the Franchise Association’s online education programme. ‘As a home-grown New Zealand company, we provide a platform that’s easily accessible and backed by a local help desk,’ says Adrian Sallis, the company’s Business Development Director. ‘The best comparison is with the online accounting companies which have made accounting affordable and easy for so many Small to Medium Enterprises. Intuto does for training what they do for accounting – instant access, no huge set-up fees and easy-to-use.’

loaded on to our platform and users trained in its use so they can update it and ultimately create new content. ‘And, perhaps best of all, there are no big start-up fees or long term contracts. We offer plans from $95 to $250 per month which are entirely flexible and can be terminated, downgraded or upgraded as requirements change. Similar systems based overseas are four to five times more expensive – advertiser info and the time difference can create difficulties, too. Intuto ‘Delivering training efficiently and inexpensively can help take any franchise to the next level. Give me a ring and find out what Intuto can do for you.’ Contact Adrian Sallis P 0-9-970 3270 M 021 617 725

improving service, ensuring compliance Intuto was founded in 2001 to supply online training to large organisations, or tertiary academic institutions with available IT facilities. ‘We had identified a need to deliver computer training into the regions so we developed an online training platform, and found secondary schools and libraries to deliver it,’ recalls Adrian. ‘We had 420 sites from Cape Reinga to Bluff which enabled many people to gain a previously unavailable certificate in basic computing skills and gave us a lot of experience in how people from all walks of life learn and process information.

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The Franchise Association of New Zealand also uses the Intuto platform, and CEO Robyn Pickerill comments, ‘We believe it is a cleaner, fresher look and more intuitive to use than some other platforms, with good reporting features. The best thing for us is Intuto are also easy to deal with – there’s no middle man, and truly local support.’



‘It works, too,’ Adrian says proudly. ‘The Coffee Club is just one of the franchises which have been enabled to take franchisees and staff through every aspect of their training online, and look at the results they have achieved!’

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Adrian says that Intuto offers what they call a ‘concierge system’. ‘We work with our customers to help develop their training material and make it as engaging and interesting as possible. We’ll help load their content, and monitor progress over time to ensure it is delivering the training outcomes the franchise intends. Documentation, power point or video can all be

Intuto 34.indd 1

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‘Of course, when smartphones came in they revolutionised the market and made vital, affordable training much more accessible to smaller companies,’ Adrian continues. ‘They also meant that people could access the training they need whenever and wherever it is convenient for them. Today, our platform is perfectly suited for franchises of all sizes. It ensures the very basis of a franchise – the documentation and procedures – can be properly communicated and training delivered so everyone knows what to do and, equally importantly, how to do it. And reporting and testing features mean that you know who has learned what and where further training is needed. It can ensure records are kept, too, which can be important for health and safety or employment compliance.

Cloud-based Platform



or email Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:59 PM

opportunity: building & commercial

If you have handyman skills, you could nail a new career with a Crest PropertyCare franchise

NEW APPROACH to caretaking H

e’s been with Crest PropertyCare for just six months but Manjinder Sandhu is already planning to grow his business. ‘I’m really enjoying how it’s all going and I’m looking to take on more caretaking work in the future,’ says the former telco technician. The 34-year-old jumped at the opportunity to become his own boss by buying a Crest PropertyCare franchise.

keep their business compliant. Even better, franchisees are paid twice per month – guaranteed – for the contracted services that they have performed.

Manjinder works at a large junior school in Auckland – and he loves his role there. Whether he’s fixing a jammed lock, sweeping leaves, or getting stuck into some water blasting, no two days are ever the same, he says. ‘It’s a great feeling waking up thinking about my day ahead. The school staff are really lovely, my work is always appreciated and I get really nice feedback. ‘It’s a great environment to work in and they make me feel part of the school community.’

Manjinder says a Crest PropertyCare franchise would be ideal for anyone with basic DIY ability. ‘If you’ve got some handyman skills it’s a great opportunity and it’s incredibly rewarding. What I really like is that Crest gives you some very good training to help you into the role, and they have a great support system – they are always there if you need any help or advice. It’s not just the regional manager; everyone in the company is very supportive.’

trained to succeed Crest PropertyCare teams provide caretaking and maintenance services to schools and building owners, looking after their grounds, gardens and doing simple property maintenance duties. It’s a new franchise with a great foundation, being part of the nationwide commercial cleaning company CrestClean. Established in 1996, CrestClean has more than 600 franchised businesses involving 1800 personnel serving customers throughout New Zealand. Industry-recognised training and regular upskilling has been a cornerstone of CrestClean, says managing director Grant McLauchlan. ‘All franchisees are trained in the safe operation of their equipment and to carry out their tasks whilst minimising any risks. When we set up a contract we make sure we identify and document the Site Specific Health and Safety systems.’ Caretaking contracts are organised and administered by CrestClean, and the franchisee is trained in the specific duties of each site. Franchisees are supported to ensure that they meet or exceed customer expectations, ensuring ongoing business.

saving paperwork

Manjinder Sandhu: ‘I know I’m going to get paid’

Paperwork and chasing bills are a problem for many small business owners, so CrestClean offers special support here, too. The company prepares and files GST returns, prepares annual accounts and files each franchisee’s tax return to – PUTTING PEOPLE IN BUSINESS

Crest Property Care 35.indd 1

‘I know that every two weeks I’m going to get paid,’ says Manjinder, happily. ‘It gives me peace of mind and having the regular income means you can just concentrate on your business.’

what skills do you need? CrestClean Managing Director Grant McLauchlan says caretakers may have a trade background or just have good handyman skills. ‘Familiarity with tools and the ability to fix or repair routine items is an advantage. We look after grounds, so lawnmowing and weed-eating are regular duties. There are lots of general outdoor tasks as well as other maintenance services. We need people who are self-managing, and who can organise the tasks and duties in a sensible manner. ‘It’s not physically demanding but you do need to be active,’ he points out. ‘Some of our caretakers are in their 60s and the nature of the work is lighter than previous jobs they may have had.’

variety of customers The image of the traditional caretaker is changing fast, says Grant. ‘A number of caretakers are nearing retirement age and many existing caretakers are operating outside of the current workplace Health and Safety compliances. As a result, there is a growing trend to outsource caretaking to professional service providers. That’s creating franchise opportunities nationwide through Crest PropertyCare. ‘Typically, our customers are schools, businesses and organisations. Our schools caretaking service works really well and the schools are happy to have the caretaking performed on a contract basis. For larger schools, we create a team of several PropertyCare franchisees who work together on the job. ‘With Crest PropertyCare, you can enjoy being your own boss while also having the security of knowing you are being supported by a large company,’ says Grant. ‘For an investment of as little as $30,000 (plus a suitable vehicle), you can buy a business that will give you a good return and the potential to increase your turnover. Contact us today to find out more.’

advertiser info Crest PropertyCare Contact Chris Barker P 0800 273 780 M 021 939 204

35 30/11/17 5:57 PM

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WHERE did all the money go? Franchise Accountants offer advice for franchisees on managing cash flow


here did all the money go? As accountants, this is a question we are often asked by our clients when we present the end-of-year financial statements and advise the profit they have made and, crucially, the tax they have to pay.

Instead, he had to take out a loan for the car so that the cash flow worked. Remember, just because the cash is there doesn’t mean you can spend it. It may be already committed to pay your taxes or service your loans.

Sometimes it seems to come as a nasty shock. ‘There’s no money in my bank account – I can’t possibly have made all that profit!’ The assumption here is the profit made on paper is not reflected in the bank balance so it can’t be true. But profit and cash flow are two different things, so let’s see if we can offer some practical insights into key financial matters that affect the cash flows of a business.

It’s common practice for business owners to draw money from the business to live on. This is called drawings. The tax on these drawings is paid at specified times throughout the year and the owner is what is called a provisional tax payer. The IRD are introducing a new method of paying provisional tax, called AIM, on 1 April 2018. Read more about this at www.

cash v profit First, it’s important to understand what profit and cash flow actually mean.

Owner’s Drawings

When taking drawings, business owners must allow for the need of the business to pay its taxes, fund the working capital and service its debts. The most common source of cash flow pressure is when all the cash in a business is sucked out without properly budgeting for these. Servicing Debt Operating a business often requires taking up loans to fund capital expenditure on equipment, vehicles or the franchise itself. Setting the repayment terms to fit the cash flow of the business is critical. Trying to repay loans too fast will drain off much-needed cash; repaying them too slowly will see the assets they funded wear out and need to be replaced before you have finished paying for them. Consulting a franchise-specialist accountant before you set up your business is hugely important to your chances of success. On an ongoing basis, reports such as the cash summary report or the cash flow reports that your online accounting software produces are excellent tools to help you diagnose where the cash in the business is going.

paying taxes where does the cash go in a business? Next, we need to look at where the cash actually goes to. The cash flow a business generates is used to fund four areas of a business: • • • •

Working Capital Capital Expenditure Owner’s Drawings Servicing Debt

Working Capital Working capital is the cash you need to cover the timing differences between when you pay for the product or services you are reselling, along with the wages used to deliver them, and when you get paid for those products or services. You also need cash to pay for overheads such as rent, insurance, etc. So while you might have made a profit by selling something for more than it cost you, it takes time before that profit materialises into cash in your bank account. The longer it takes, the more working capital you need to cover the gap. This is why a profitable business may be cash flow poor. You can read more about working capital at article/1872. Capital Expenditure The cash the business generates may also need to be used towards capital expenditure, such as buying assets. I recall one business owner who came to me in distress at having to put money back into the business to fund taxes and pay suppliers. His business was making a profit, so where had the cash gone? On investigation, he’d taken cash out of the business to buy a new car earlier in the year – cash the business needed. – PUTTING PEOPLE IN BUSINESS

Franchise Accountnants 37.indd 1

Death and taxes are things none of us can avoid, so knowing your tax obligations is essential for all franchisees if you want to operate sustainable businesses. It might sound hard to believe, but paying tax is a good thing – it means you are earning a profit. However, you don’t want to pay more than your fair share, so this is where you can benefit from an accountant’s expertise to minimise your tax spend within the boundaries of the tax laws. We recently prepared a set of accounts for someone who previously did their own tax returns. While ensuring they were compliant with tax requirements, we found more savings than we charged in fees. Good advice pays, not costs!

worth investing Operating a sustainable business requires sustainable cash flows to fund it. We recommend that, as a franchisee, you invest in having budgeting and cash flow reports advertiser info prepared right from the start, with an explanation of how to read them Franchise Accountants and update them as reality unfolds. It’s a worthwhile investment that will Contact help you with your decision-making in Philip Morrison operating your business. P 0800 555 80 20 For those who want to up-skill themselves, the award-winning Franchise Accountants team is now offering financial literacy courses. See the contact details box to find out more.

M 021 22 99 657 pmorrison@ Disclaimer: This advice is of a general nature only and expert advice should be sought to get the right advice for your specific situation.

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buying a franchise: making choices need to have a significant level of sales before they even cover their costs.

THE GOOD LIFE Sick of the city? Franchises in smaller areas offer many advantages


egional locations may not attract the bright lights, but they can bring in the big bucks. In fact, some of the most profitable outlets in many franchise systems are located in the regions rather than the major centres. The key word here is ‘profitable’ rather than ‘highest sales’. Regional centres might have a smaller economy but they can produce better results, as the Te Awamutu-based couple on our cover have proved. There are five main reasons for this: 1. Regional businesses often enjoy far better rent ratios than urban ones. The property market and rates in Auckland mean that many businesses

38 EDIT Regional 38 .indd 1

2. Although sales may be lower in regional areas, so are staffing costs. You’ll need to employ fewer staff and there may be grants available to help people get off long-term unemployment and into paid jobs. These two factors – rent and staff – are the two biggest costs for most businesses. Lower fixed costs mean greater profitability. 3. Some franchises offer relocation bonuses for people prepared to move to certain areas, while local authorities may offer regional development incentives for new businesses, especially those offering employment. Immigration criteria may also be a factor. 4. In many sectors, there is less competition both from other franchised brands and from independents. While some independent operators may be excellent, most will be average. 5. Because other costs such as housing are lower in most centres, franchisees don’t need to take as much out of the business to cover their everyday living costs. This means they can reduce debt faster. All these benefits can even make it worth moving to a new area just to get the business you want, like Paul and Lisa O’Leary (see page 71) – and when you add in the double disadvantages of city property prices and allday traffic jams, the appeal of regional businesses becomes obvious. Of course, all these factors apply to non-franchised businesses just as much as franchised ones, but franchises have an additional advantage. No matter what the size of the business, you’ll still get the same level of training and support from the franchisor, because that’s what franchises do. And even if you have a small retail outlet in Whanganui, you’ll only be paying the same for your goods as an outlet five times the size in Sylvia Park, because that’s how franchises work – they pool their buying power. If you’re tempted to move to a different region and take up a franchise opportunity, you can read more about the advantages and disadvantages at There are comments from a franchise-experienced banker and accountant, real-life experiences from franchisees and useful questions to ask yourself.

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 5:58 PM

opportunity: business & commercial



New SBA franchisee finds, ‘The harder I work, the luckier I get’


hat’s made Small Business Accounting (SBA) grow so rapidly? ‘Ease of access, quality of service, affordable rates and a very successful partnership with Xero,’ says Vas Khrapov. It’s not just a sales line – these were the very qualities that led him to leave his corporate career and join SBA as a franchisee in Christchurch. Now he’s been named the franchise’s 2017 Rookie of the Year. There are over 50 offices of the approachable, high street-based SBA around New Zealand, and over 20,000 clients rely upon them to produce regular, accurate management and financial information without it costing the earth. For Vas, his business is part of a 12-year plan. ‘I graduated from Canterbury University in accounting and information systems before joining Spark on their graduate leadership programme,’ he says. ‘That meant a move to Auckland, and I spent the next seven years there. Then I got married and had a son, which changes your perspective on life. I sat down and asked myself what I wanted to achieve by the time I was 40. I realised I no longer wanted the corporate pay cheque – I wanted to have some flexibility. So I planned to generate wealth at a steady rate with a mixture of property, good old-fashioned investment and, of course, my own business. ‘I guess many of us think we know how to run a business but I quickly realised franchising offered many advantages, especially with a tried and trusted brand. For a small business looking for someone to do its accounts, the most recognisable brand is undoubtedly SBA. It was my first port of call, too – I could see the potential and liked the idea of getting the family back to our roots in Christchurch.’ Vas signed up as a new franchisee but still being tied to his desk in Auckland meant finding the all-important premises for his new business was a problem. ‘However, everyone at SBA was eager to help and franchisor Adam Parore scouted locations in Christchurch himself before finding the right place in Burnside. I trusted his judgement and I’ve had no regrets since I started in November last year. As I tell some of my clients, due diligence and location are vital, and Adam got it spot on for me!’

Vas Khrapov

understanding is more important than qualifications Craig Gardiner, the general manager of SBA, says that you don’t actually have to be an accountant to be a franchisee. ‘We provide intensive training for new franchisees, so what you need most is enthusiasm, a desire to solve problems, and experience in small business or finance. Some of our most successful franchisees have been small business owners previously and they bring a natural empathy to understanding their clients’ needs and concerns.

a supportive community

‘That also means our network of offices is manned by a variety of franchisees with a massive accumulation of knowledge in all sorts of areas – a real strength. Between all of them, the franchise office and our partners at Xero, you can quickly find an answer for any potential question you might have.

Vas freely admits that starting his new business from scratch with zero clients and a family to support was a bit scary, ‘but it all worked out. I already have 120 clients, a couple of months ahead of schedule, and the SBA network has proved invaluable. My colleagues – especially Sally in Ferrymead, Andrea in Shirley, Gary in Hornby and Lisa in Takanini have all been fantastic and supportive, as has the rest of the SBA community in Christchurch.

‘The adoption of Xero by all SBA branches has opened a new and highly successful era in how we collaborate with our clients, improving both the service we offer and the bottom line for our franchisees. It’s a winning formula and has led to demand for additional offices throughout New Zealand. The franchise costs $45,000 +gst with an additional $15,000 needed for shop fit-out and other capital investment.

‘If I’ve learned one thing this year it’s that the harder I work, the luckier I get. The SBA brand brings you business and, if you take the opportunities wholeheartedly and get out there, then your clients will come. By doing a good job, you also generate referrals from satisfied clients. ‘I’ve also learned to concentrate on my strengths, which include explaining complicated financial information to people in a way they can understand. Ultimately, though, my greatest learning has been about answering to myself. It can be easy to get distracted when you are your own boss, so I pretend there is a director breathing down my neck to whom my every action is accountable. That way, I focus on achieving the goals I set myself.’ – PUTTING PEOPLE IN BUSINESS

SBA 39.indd 1

‘As Vas has demonstrated, SBA’s reputation appeals to financiallysavvy people looking for a good business opportunity. The franchise can not only provide a very good income, but being part of such a wellknown brand adds a real value to your business when the time comes to sell. We are very keen to hear from anyone who wants to make SBA part of the plan for their own future.’

advertiser info Small Business Accounting Contact Adam Parore P 0-9-378 0934 F 0-9-523 0355

39 30/11/17 5:59 PM


Making Liquorland the toast of Tauranga. Lisa Parker has been a whirlwind of success in the Bay. Since 2003 she’s developed three high-performing Liquorland outlets. It’s all thanks to her energy, her team and her customer focus – and the power of franchising. ‘I was an auditor with KPMG and then an accountant at DB Breweries, and I love the liquor industry. So I took the plunge into my own business.’ Auditing had developed her people and process skills, so a franchise made good sense. She could work on the business with the support of her team and Liquorland. In 2003 she bought Liquorland Mt Maunganui, and then Liquorland Tauranga in 2004 – and she’s made them a huge success. ‘This business is all about good processes, and focussing on customers. We make sure we have good locations, lots of parking, a great range of quality product and good prices – and we listen to our customers. For example, our locals love craft beer. So we’ve invested in the biggest range of craft beers in the Bay. We even sell new and rare beers fresh from the keg, ready for customers to take home in their own bottles. Customers love it, and keep coming back.’

Expanding on success

But Lisa’s expansion didn’t stop there. Because ASB knew her business so well, and stayed in contact, the finance was always simple to arrange.

‘ASB’s thorough approach meant they really understood me and my business.’ In 2015, Lisa bought the old Mill store, and converted it to Liquorland CBD Tauranga. ASB settled the sale on her behalf while she was overseas. ASB also helped her expand the Mt Maunganui store’s building, doubling its size and giving her more control over her business. At the moment, she’s in the middle of renovations – again, funded by ASB. Whatever the future holds, you can be sure the Bay will soon be able to raise a glass to even more success from Lisa Parker.

‘After a few years, I wanted to protect my Mt Maunganui store’s future by purchasing its land and buildings.’ Her bank didn’t seem interested, so Lisa tried ASB. ‘They were so thorough. They took the time to learn about me and my business, asking questions even I hadn’t expected. Thanks to that, they understand what I’m trying to achieve and the strength of the Liquorland Franchise. I took the loan, and that close relationship has stayed in place.’ How does ASB compare to her old bank? ‘They don’t have some of the frustrating fees of my previous bank. Their online banking is much easier. They even set up a direct debit facility for our onaccount customers to improve cashflow.’

Helping New Zealand businesses achieve their ambitions.

How could ASB help your franchise? We have experience working with both franchisees and franchisors, and know what makes a successful franchise tick. Contact one of our Senior Franchise Managers today. • Rohann Dobbin – 021 942 178 • Craig McKenzie – 021 805 425 • Email – Visit for more information.

opportunity: home & building

a different sort of

SMART HOME Milestone Homes helps managers and salespeople build a business of their own


he demand for new homes continues to grow, but the secret to building a good business in a competitive market is being smart about it. That’s why Milestone Homes has concentrated on finding smart solutions to the problems of residential home construction from business model to construction. ‘The result is a system that helps clients make good choices, reduces changes during construction and ensures cost-effective construction at every stage,’ says franchisor Nigel Smith. ‘Milestone Homes already has three franchisees out there proving how well it works, and over twenty areas to fill.’ One of the smart tools Milestone Homes has developed is a threedimensional simulator. ‘As an architectural designer for 30 years I have an ability to visualise plans and drawings in three dimensions,’ says Nigel. ‘But it’s very hard for a customer to do that when this is possibly the only home they will get to build. ‘If you spend enough on a home then most architects can produce a 3D fly-through of their design, but we have developed a system that gives all our clients a fly-through with the ability to change and select any detail. Anything from the colours to the cladding or tiles can be changed in real time, and the marrying of that selection is what gives Milestone Homes its unique selling point. ‘By having a full virtual reality sub-division, we can take clients into this world where they can even adjust details according to the time of day or season. We can show a customer their ideal home from the comfort of their laptop – no-one else in the country does that, and it reduces the likelihood of costly changes later on.’

working smarter, saving costs But Milestone Homes isn’t just about smart technology – it’s about working smarter, too. ‘We aim to remove the complexity that is so common in most residential housing companies’ processes,’ Nigel explains. ‘We’ve worked out the most cost-effective way of completing every stage using quality New Zealand products throughout. The way we put a roof on, for example, is the same for every Milestone Home. Every part of the process has been put under the microscope and examined with a view to simplifying any process or part.

come and talk to us.’ The franchise costs $150,000 over three years so as to spread the cost. ‘Milestone Homes partners with New Zealand’s leading suppliers, offering many exclusive product advantages and the benefits of group purchasing. As a franchisee, you have no need for a show home because you can take a client into “their” home with our Virtual Reality home design package. We will give you full training in using this and all the other systems you need to develop a thriving business in your own exclusive territory. Our territories have been carefully based on population, council boundaries and resource consent application volumes to ensure advertiser info they have the potential for you to build a thriving business. ‘This is a great time to get into smart construction, so if you can see the potential of Milestone Homes give me a call,’ Nigel invites.

Milestone Homes Contact Nigel Smith M 027 220 1377

The Smart Choice. Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead.

‘Feedback from customers has demonstrated that our smarter approach to construction has resulted in a clearer understanding by them of the whole process. The end results are homes that are affordable, comfortable, durable, and practical – with contented customers!’

build a thriving business Milestone Homes has created a base of 30 stylish and functional plans with a massive 180 variations for the client to personalise. ‘By using standard measurements, our professionals have been able to minimise waste and expense and deliver outstanding homes which are value for money,’ Nigel says. ‘Now we are looking for energetic, sales-focused business people to take advantage of our process-driven system and open Milestone Homes offices throughout the country. If you can see the potential of smart working and want a real advantage in the home-building industry, then – PUTTING PEOPLE IN BUSINESS

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franchise association news

SHARING KNOWLEDGE Lessons from home and abroad help FANZ members grow and protect their brands


ranchising is all about learning from others, which is why the Franchise Association regards the education of franchisors and franchisees as among its most important roles. FANZ chairman Brad Jacobs recently attended the World Franchise Council and Asia Pacific Franchise Confederation meeting in Istanbul. The Franchise Associations of 25 countries were represented at the meetings, which provided an opportunity to share information on issues of mutual concern throughout the franchise world. ‘These meetings are increasingly valuable as we all learn about trends in franchising and changes in regulatory regimes that could well come to New Zealand,’ says Brad. ‘This time, the four stand-outs for me were: 1. A session with the World Bank Group on Good Corporate Governance for Not for Profits/NGO’s. This was a very valuable session with some great insight to help FANZ and its members. 2. A presentation by the Malaysian Franchise Association on their international franchise development programme. The Malaysian government has always seen the potential of franchising to grow the

economy and upskill its entrepreneurs, so it provides the MFA with US$ 5 million for this purpose. Initiatives to help Brad Jacobs at the recent WFC meeting local franchises grow include providing grants to fund international travel and master franchise servicing costs, installing a state-of-the-art video conference system in their office for franchisors to come in and use to communicate with international master franchisees, and funding marketing research for franchisors in international territories. 3. A presentation by Jason Gehrke of the Franchise Council of Australia on the new joint employer laws which are now in effect there (see page 18). He outlined the mistakes of 7-Eleven and also discussed what the FCA had learned in the fight against the bill – some important lessons for us in dealing with potentially sector-changing events. 4. The IFA outlined strategies for successful government engagement – both big budget and low/no cost strategies for small associations like ours. ‘For further information on any of these issues, members are invited to contact the FANZ office.’

2018 conference announced Meanwhile, back in New Zealand, planning is well underway for the 2018 National Franchise Conference following a sold-out event in 2017. The date is 8-11 August 2018, and the venue will be the popular Wairakei Resort in Taupo, ‘So put it in your diary now,’ says Robyn Pickerill, CEO of FANZ. ‘We’ve already confirmed our first speaker, who is Natalie Brennan of

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42 FANZ News 42.indd 1

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:05 PM

Natalie Brennan of Muffin Break will be a keynote speaker at the 2018 Conference

Muffin Break. I heard Natalie speak earlier this year and found her inspiring and educational.’ Having been brought up to believe ‘women can do anything,’ she found the hospitality industry in the Australia of the 1980s and 90s didn’t agree. Nonetheless, after joining Muffin Break following the Sydney Olympics, her talents were recognised and she was ultimately appointed as general manager for the international franchise. She is passionate about franchising and paving the way for other women in this sector, and was named Franchise Woman of the Year by the FCA in 2016.

march visit from US franchisors The Franchise Association, in conjunction with the US Consulate General and the US Department of Commerce, will be facilitating a visit to New Zealand by some top American franchises in March 2018. The visit will be led by Bill Edwards, who was a popular speaker at last year’s National Franchise Conference in Hamilton. One of the franchisors visiting will be Christopher Grandpre, the CEO of Outdoor Living Brands which has four category-leading franchises including Mosquito Squad, an outdoor pest control business that has opened almost 250 units in the US over 11 years. Bill Edwards has helped many franchise brands go global and will be looking for local partners and master licensees across a range of industries including food & beverage, home services, lifestyle and leisure. More details will be available from FANZ nearer the time.

practical help for franchisors Darryl King of Jackson Russell and Michael Bright of Gaze Burt recently hosted a practical round table session for franchisor members that discussed what the cartel amendments to the Commerce Act mean for franchisors. The practical session worked through a couple of typical franchise agreement clauses and considered how the cartel provisions and exemptions apply. ‘This is just one of a number of specialist sessions we have run for members over the last year to address legislation as it applies specifically to franchises,’ says Robyn. ‘As employment and competition law become more complex, we are continually looking to help franchisors and their advisors understand their obligations and what they need to do to ensure they are compliant with the latest legislation. It’s another benefit of FANZ membership. Our thanks to Darryl and Michael for running an enlightening session.’

new members Association membership is only open to those franchisors and service providers who abide by the FANZ Code of Ethics and Code of Practice. ‘Members undergo a stringent examination of their documentation to ensure it meets best practice standards,’ says CEO Robyn Pickerill. The latest members to join are: Accounts Icon Ltd Franchise Media Training Microsoft NZ Contact Robyn (details below) for more information on the benefits of membership.

A franchise displaying our member logo signifies: Credibility Adherence to Code of Practice & Code of Ethics 7 day cooling off period Commitment to best practice franchising Simple dispute resolution process

Event Calendar 13 December Auckland Xmas Breakfast 7 February Auckland After-4 TBC March Auckland Breakfast 11 April Auckland After-4 16 May Auckland Breakfast 27 June Auckland After-4 8-11 August Taupo National Franchise Conference For more details of these and other events, visit the Franchise Association website at, email contact@ or phone 0-9-274 2901 – PUTTING PEOPLE IN BUSINESS

FANZ News 42.indd 2

43 30/11/17 6:05 PM




HUD_Franchising_A4 Advert_PRAW.indd 1

30/11/2017 12:05:01 PM

opportunity: health & beauty

Body Audit NZ is bringing a new perspective to health tracking across the country

healthy business HEALTHY INCOME W

hen a mobile health business can draw a crowd in Lumsden on a Sunday afternoon, you know that it’s something special. The small town between Te Anau and Gore is one of the regular stops for the Body Audit unit and attracts 25 people or more each time. ‘It’s not only in the big cities that people want to track their health and monitor their fitness,’ points out Michelle Rosewarne, ‘and that means we’re now looking for franchisees everywhere.’ Michelle is one of the founders of Body Audit, which provides a body composition testing service to individuals, gyms, clinics and companies using state-of-the-art technology. ‘We encourage people to understand and work with their own body composition because, as we know, one size does not fit all. ‘The Body Audit process scans and measures body composition changes in fat mass, muscle mass and visceral fat (the dangerous fat around organs), as well as assessing bone mineral estimates, total body water, fitness age, segmental analysis and much more. Our analysers use a testing method called Bioelectrical Impedance (BIA) which is widely used in public health, medical, fitness, sports training, weight loss and other sectors. The result is a process that helps people understand what really works for them when it comes to their personal health and fitness and shows how small changes can make a really big difference.’

bigger than imagined Michelle and her business partner Kim Brown, who both have business and management backgrounds, were looking for something new when they met at an exercise class in 2011. After the birth of her fourth child, Kim realised her health and fitness were in need of a serious change. She had the chance to do a similar test which changed her life, and the friends quickly realised they needed to share this with others. ‘In three short years, Body Audit has grown into a highly-professional business which is far bigger than we ever imagined,’ says Michelle. As well as individuals, gyms and clinics, our clients now include some of the biggest corporates in the country, who see the benefits of having a healthier workforce. It means a solid base of opportunity for franchisees.’

low overheads, recurring income The Body Audit franchise has been developed by one of the South Island’s best-known franchise consultants to take the business throughout New Zealand. A pilot operation in Invercargill has ‘gone off like a rocket,’ says Michelle, and now the company is looking for franchisees nationwide. ‘It’s a mobile business so it’s home-based, with very low overheads. Based on our experience to date, franchisees have the potential to achieve six-figure earnings. The total investment, including a fullyequipped van, is around $100,000 (although the van could be leased). ‘This is a smart business, with everything in place including subscription and booking software to help you maximise your time. Hours are flexible: gyms are mostly morning, evening or weekends, corporates in the day time, so you can work when you want or cover all the bases with a partner or assistant. As the business grows, you can also add extra machines.’

Body Audit franchisors Michelle Rosewarne (left) and Kim Brown

and customer service, and have the drive and ambition to build their own successful business. Above all, they need to be able to communicate with people from all walks of life and in all states of health. Body Audit isn’t just for gym goers; it’s a valuable tool for anyone looking to improve their health or fitness. ‘If you’re looking for a rewarding business opportunity that offers flexibility, low overheads, recurring incomes and doesn’t rely on clients coming to you, contact me now and find out more about Body Audit.’

advertiser info

Body Audit NZ Contact Michelle Rosewarne M 027 433 1266

Growth Industry Health & Fitness As a Body Audit franchisee your passion for health and fitness can be turned into a serious business income Our high energy franchisees work hard to make a huge difference in their clients' lives, enjoying repeat business to drive growth and success. Surprisingly, Body Audit franchisees don’t need a string of qualifications after their name. We provide everything they need from comprehensive training to awesome support and ongoing research and development. If you love health and fitness, professionalism and want to be part of a fantastic and committed team, check out our website or Facebook NOW! Then call Michelle 0274 331 266 to have a chat.

Making the call could be the best thing you've ever done


‘There are no qualifications needed and we provide full training,’ Michelle says. ‘The ideal candidates will have a genuine passion for health, fitness – PUTTING PEOPLE IN BUSINESS

Body Audit 45.indd 1

45 30/11/17 6:03 PM

buying a franchise: legal matters

why use a LAWYER? There’s no excuse for cutting corners when buying a franchise

as investments. Think of legal advice as a form of investment, too – it ensures that you are properly equipped with the knowledge to make the most of your new business. Use a lawyer.


ccasionally, disappointed franchisees call our office to ask for advice. Their message is almost always the same: ‘We’re in a bit of bother.’ In most cases, they admit to not having bothered to consult a lawyer before buying their franchise. Well, to save you making the same mistake, here’s our list of the reasons why people don’t use lawyers, and the reasons why they should. 1. It’s such a good franchise. It might indeed be a good franchise, or it might just be a large franchise, or it might be a franchise that’s past its peak. A good reputation is important but it’s what’s in the franchise agreement that counts. Use a lawyer.

4. There’s no point in paying a lawyer, the franchisor won’t change the agreement anyway. Franchisors don’t generally change terms and conditions to suit individuals, that’s true, but some franchise agreements are more onerous than others. The time to find out what you are getting yourself into is before you sign, not after. Use a lawyer. 5. The guy who handled our house sale looked it over. Franchising is a specialist area that requires advisors with knowledge of what should and shouldn’t be included, what’s reasonable and what’s unreasonable. They also know most of the players. Use a lawyer - but use a specialist one (see the Directory on page 94). 6. I bought an existing franchise and the franchisee said the agreement was OK. What else was he going to say? He might have been desperate to get out of it. Use a lawyer.

2. I read through the agreement, it looks pretty straightforward. Oh really? You read all 40 pages of legal jargon and understood the lot? Do you know what the term is and what happens at the end of the term? Do you know who you can sell it to? Do you know what your obligations are and how many ways you can lose the business if you break them? Use a lawyer.

7. There wasn’t enough time. If a franchisor puts you under pressure to sign a franchise agreement, take a big step backwards. You should get all the information you need on which to base an informed decision at least 14 days before having to sign anything. That gives you time to - yes - use a lawyer.

3. I need all my money for the business, not to pay expensive lawyers. There are lots of expenses involved in starting a new business, but it’s easier to think of items such as equipment, advertising or even insurance

8. I don’t trust lawyers. So you had a bad experience once? Get over it. You need a specialist on your side to help you make the right decision. Start by making a right decision now. Use a lawyer.



FRANCHISE Owning a franchise is an exciting and often challenging venture. That’s why we have local Business Specialists throughout New Zealand who understand the specific requirements of franchise businesses, and are ready to help you make your franchise a success. We also have franchise-specific resources to assist you on ANZ Biz Hub. Visit or give us a call on 0800 39 40 41 to see how our Business Specialists can help you.

ANZ Bank New Zealand Limited 09/17

46 EDIT Lawyer 46.indd 1


Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:04 PM

opportunity: food & beverage

MANY HAPPY RETURNS Hospitality veteran brings Cobb & Co. back to Porirua after a public campaign


hreescore years and ten would seem time to kick back, potter around and enjoy retirement. ‘No way, not me,’ exclaims 70-years-young Grant Bell. With his wife Denise, Grant can’t wait for mid-2018 when they’ll open the red doors on their new family restaurant in Porirua. Nor can the local community – it was a Facebook page called Bring Cobb & Co. back to Porirua that sparked off the whole thing. The Facebook page was the brainchild of former Porirua City mayor, Nick Leggett, who says he was brought up eating at the local Cobb & Co. which closed in 1997. ‘I loved the atmosphere and the food, and when I heard that Cobb & Co. had revitalised the brand under its new owners, I wanted to get people talking.’ His campaign worked better than he could ever have imagined. Having agreed to sell to a hospitality group the Stokes Valley bar and restaurant they had owned for six years, Grant and Denise were enjoying their retirement but missing a business challenge. Grant can’t remember how he arrived at Nick’s Facebook page, but it got the cogs whirring and fond memories of Cobb & Co. came flooding back. Having previously owned a motel he had experienced first-hand the benefits of being a franchisee so, despite suggestions from friends and family that he was crazy to consider starting yet another hospitality business at his age, he decided to check out the new owners. He came away very impressed. ‘They’d re-worked the menu to keep the old favourites and introduced new ones for modern tastes,’ he says. ‘There was an emphasis on freshness and quality ingredients such as Angus Pure beef and, above all, a focus on efficiency, productivity and the bottom line.’ Having an information technology background, Grant was also highly impressed with the i-Pad order-taking that communicates directly with the kitchen and the integrated systems that make it easy for franchisees to measure and manage cost of goods, output and profitability.

old favourite, new vision Cobb & Co. has been galloping on the comeback trail since Ben and Sue Gower, Tauranga landlords-turned-restaurateurs, put the sizzle back into their Cobb & Co. restaurant before buying the brand outright in 2013. Since then, three new restaurants have opened, proving that the combination of a modern family dining concept with an old favourite name is a winning one. At the same time, the company has developed and – PUTTING PEOPLE IN BUSINESS

Cobb & Co 47.indd 1

Denise and Grant Bell: building an asset with one of New Zealand’s favourite brands

implemented industry-leading systems to help franchisees achieve the best possible return on their investment. It’s a combination that has already proved massively successful in Rotorua, Taupo and, most recently, the newly-opened franchise in Dunedin. ‘Mums and dads are lining up to introduce their kids to favourite Cobb & Co. dishes and drinks of their childhood,’ says Nathan Bonney, the company’s COO and one of the most experienced food franchisors in the country. ‘Meanwhile, the older generation are joining their grownup children and grandkids at Cobb & Co. where there’s something for everyone.’ Grant can’t wait to see the success repeated in Porirua. ‘From the moment we met Nathan, he was interested in us and we in him,’ says Grant. ‘Given our hospitality experience, we know how important it is to have good processes in place, so he told us a lot more about the massive effort the Cobb & Co. team have put into menu development, purchasing and systems. These enable franchisees to meet their targets within a matter of months from opening. We also told Nathan how we planned to build this opportunity into an asset for our blended family of adult children, who will be involved in the business. ‘With all systems go, we looked at potential sites in the city centre and settled on the one recommended by Nathan and his team. It’s right in the centre with easy parking so no-one can miss us and will be a 220-seat restaurant with areas catering for everything from a quiet lunch through to a full-on family party.

30 outlets planned Cobb & Co. is planning to open at least 20 of the new-look restaurants over the next few years and is looking for franchisees nationwide. The investment is from $500,000 to $1 million including full fit-out, equipment, systems and training, and much of it can be financed. Nathan says, ‘Obviously we’re very excited to have such experienced operators as Grant and Denise join us, and we’d love to hear from other successful businesspeople too – whether they have a hospitality background or not. We’ve made the back end easy so franchisees can concentrate on running a good business and delivering a great experience to their guests. ‘The amazing Facebook campaign in Porirua has proved that Cobb & Co. is still one of New Zealand’s best-known, best-loved brands, and we’re getting amazing publicity from it – even Duncan Garner expressed his delight at the revamp in a segment advertiser info on the AM Show. ‘We have excellent locations available throughout the country and, as Porirua and Dunedin have shown, a loyal crowd of fans ready and waiting. To find out more details about the Cobb & Co. opportunity, contact me now.’

Cobb & Co. Contact Nathan Bonney P 0-7-281 1197 M 0275 393 022

47 30/11/17 6:03 PM

Pukeko Rental Managers are fast becoming New Zealand’s leading property management company specialising in residential property. We have franchise regions available now! Some investment opportunities come and go, but property and the need for a property management industry is here to stay. And here is why...

Increased popularity for renting as many are priced out of the buying market

Population growth/ increased life expectancy means more ‘households’ in New Zealand

The property market is always on the move

A Pukeko Rental Manager Franchise would suit an individual who is:

Prepared to look after a property as if it were their own

Currently working in property but eager to own their own business, or new to the sector but with transferable skills

Committed to staying absolutely ahead of the game in terms of industry knowledge and expertise

Our Franchise system includes all training, technology, marketing, and support to help you deliver our key PUKEKO PROMISES for tenants and landlords with investment from only $20,000 Contact David to request your information pack or phone 0508 785 356

opportunity: business & commercial

FLYING START Airport find leads to opportunity for Appliance Tagging Services franchisee


uying a franchise on the back of a coffee meeting at an airport is not exactly recommended but, as Andrew Renfrey points out, he was looking for his own business, and did have a gut feeling about this one. It helped that the franchise had a first-class reputation. Andrew was working for an air freight company in Adelaide when he found a business magazine ‘in the belly of an aircraft. It contained a survey of the fastest-growing franchises and the best turnovers,’ he says. ‘When I found Appliance Tagging Services (ATS) high up on both lists, I gave them a call. It so happened that the founders, Ainslie and Sarah Allen, were coming through Adelaide that weekend – hence the coffee.’ Andrew didn’t just go on gut feel; he took the figures to his accountant who was ‘dead impressed. ATS have set up a brilliant system in which all a franchisee has to do is sell the service and do the work. The invoicing and money-chasing is all done by the franchisor, so we are guaranteed to get paid every month. It’s very efficient because it leaves us free to focus on growing the business.’ The system works, says Steve Wren, the company’s National Sales Manager. ‘Some of our 60-plus franchisees in Australia are turning over more than three times their initial investment every year, with excellent margins giving them great returns.’

the best in the industry ATS carries out testing and tagging of electrical equipment in workplaces – a compliance requirement for most businesses under increasingly strict health and safety regulations on both sides of the Tasman. The company was founded in 2006, when the Allens realised that, although there was massive demand for a reliable national testing network, the weak link in many mobile businesses is paperwork and admin. ‘That’s especially important when you’re dealing with something which is a safety requirement,’ Steve points out.

Andrew Renfrey

‘I’m very active in business and community spheres. I’m planning a marathon for the city in four years and a swimming marathon in five, which puts me in contact with many businesses. Needless to say, my ATS business card goes with me, and I got one huge contract from talking to a big government department about it. I handed over my card and they said “Oh, you advertiser info do that, do you? We really like the reporting system Appliance Tagging Services you’ve got – can you fit us in?” www.appliancetaggingservices. Somehow, I managed it,’ he smiles. Contact ‘If you enjoy meeting people this is a great business – I’ve had a great return from that first cup of coffee!’

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

‘You’ve got to show that your customers are compliant with the law, and you’ve got to keep them compliant with regular visits. Our high-tech systems do all that for franchisees so that, after the initial testing and tagging, clients have access to an online portal in which all the information is stored and a schedule is established for re-checking at appropriate intervals. It is probably the best such facility in the industry.’

substantial discounts for nz franchisees With over 15,000 clients and attending over 26,000 sites, ATS is the leading provider of tagging services in Australia and is now expanding in New Zealand. Franchisees don’t need electrical qualifications, just attention to detail, an interest in the safety industry and the desire to grow a great business. The investment required is $72,500 +gst. ‘A two-week intensive training course in Melbourne will equip you with everything you need to run your own business in a growth industry,’ says Steve. ‘We have growing demand from our international clients to put some feet on the ground in New Zealand, so give me a call. The first three franchisees to sign up will receive a substantial discount on their investment.’

the business keeps on growing ‘I’ve owned my franchise since 2009 and, honestly, the more I’ve put in, the more I’ve got out of it,’ says Andrew. ‘The business keeps growing and because testing is required there is so much demand that I have a second technician to help me get through the work and give me the lifestyle I want. – PUTTING PEOPLE IN BUSINESS

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Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to 49 30/11/17 6:03 PM

Wide Span Sheds’ latest innovation takes customers and franchisees to the next level



ide Span Sheds has delivered competitors and customers alike a reality check with a new Augmented Reality (AR) app. The in-house developed program overlays virtual information on top of the existing environment so that customers can see exactly what their finished building will look like in situ. ‘Wide Span Sheds products include everything from small domestic buildings to large commercial premises, and provide a quality of engineering with features and benefits that win fans wherever they go,’ says Jay Higgins, Wide Span Sheds’ Australasian Business Manager. ‘The new app brings benefits that will turn the steel buildings industry on its head.’ Because of our reputation as early adopters, Wide Span Sheds franchisees in New Zealand were the first to be introduced to this game-changing technology. New Taranaki franchisee Laurence Greig says he came away from Jay’s AR presentation feeling even more enthusiastic about his new business.

seeing the future The process starts with the customer and franchisee (or franchisee’s consultant) using the company’s proprietary software to custom-design a steel building to meet the required use. ‘Whether it’s a garage, a warehouse or retail premises, no two structures are ever the same,’ says Jay. ‘The software enables the customer to specify sizes and create internal layouts then calculates engineering specifications and material quantities, generating a quote on the spot. ‘With the calculations all done, a key stroke brings up a QR code on screen containing the AR app and all design information. The customer simply points their smartphone or tablet at this until the screen changes to show the “anchor”. This can be as simple as a photo of a table in the showroom, or a photo download of the actual building site. Now for the AR moment: the customer points their device at the anchor and, in the blink of an eye, their custom-designed shed comes to life, creating a three-dimensional illusion on their smartphone or tablet screen. ‘The customer can walk in and around the building they helped design, experiment with different colours and profiles of the Colorsteel roofing and cladding, shift the position of doors, and more. These are the sort of details that are otherwise only picked up once building has started, when changes are expensive. It’s potentially a massive time and cost-saver for the customer, and means increased efficiencies and fewer hassles for the franchisee, too.’

Laurence Greig: ‘Like many parts of New Zealand, Taranaki is a land of opportunity for Wide Span Sheds’ – PUTTING PEOPLE IN BUSINESS

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land of opportunity Laurence Greig is all for new ideas. Originally trained in law and a consultant to central government for much of his career, eight years ago Laurence connected with Dr Shaun Holt to investigate using pharmaceutical-grade kanuka honey as a treatment for such medical conditions as cold sores and acne. The resulting business, HoneyLab, is now valued at 25 million dollars. Last year, Laurence stepped away from operational involvement and retired to Taranaki. However, he soon found himself bored and started looking for business opportunities. Enter Wide Span Sheds. ‘Not knowing anything about steel buildings didn’t bother me – I knew nothing about pharmaceuticals, either,’ laughs Laurence. ‘The low entry cost of $95,000 +gst appealed, especially as a third of it is for helping set up high-visibility premises. Rather than ongoing royalties, the franchisor receives a small percentage of the total value of the Bill of Materials on each job, which seems fair. Wide Span’s use of quality New Zealand steel also impressed me, as did the company’s commitment to service. ‘What enthused me most, though, was that, like many parts of New Zealand, Taranaki is a land of opportunity for Wide Span Sheds with commercial and industrial growth areas and the dairy sector. Clear spans of up to 27 metres width and over 200 metres long make a very compelling animal welfare and financial argument for winter barning. The spans even enable horse owners to build indoor arenas and stabling under one roof.’

part of the community Wide Spans Sheds’ Taranaki premises are easily seen from State Highway 3 and are already attracting a lot of attention. Because Wide Span Sheds buildings are delivered direct to site, franchisees do not require large storage areas and generally employ contract assemblers, although they are free to employ their own assembly teams. ‘Wide Span Sheds is a way for me to help give a chance to others who may find it hard to get into a trade, and the iwi I have spoken with are very supportive. The flexibility of the franchise system also allows me to market through agents such as agriculture machinery outlets, so it’s a chance to be totally immersed in the community.’ Wide Span Sheds is part of the Steelx Group of Companies, Australasia’s fastest-growing supplier of pre-engineered shed and steel kit buildings. With three franchisees established in New Zealand since 2009, Laurence now having snapped up Taranaki and another two recently sold, the company is now looking for franchisees in just six more areas of advertiser info the North Island. ‘With demand for steel buildings growing nationwide and our new AR app putting us further ahead than ever, there’s never been a better time to join Wide Span Sheds,’ says Jay. ‘Call us now to find out more.’

Wide Span Sheds Contact Peter Darnell P 0-9-899 2044

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buying a franchise: relationships

MUTUAL BENEFITS Franchisees of the Year Judi and Earl McWhirter are the latest husband-andwife team to achieve success through buying a franchise. Greg Nathan provides some tips on building a good working relationship with your spouse


or many people, one of the key attractions of owning their own business is the opportunity it will give them to work together with their spouse. For others, working together is the inevitable consequence of the choice made by one partner or the other to follow a certain path. In many trade-based franchises, for example, if the husband is out doing maintenance or installation work, it often falls to the wife to manage the invoicing, the GST and the accounts, among many other things. And whether the business is owned by the husband, or the wife, or by both together, it’s bound to be a regular topic of conversation over dinner and even in the bedroom. These days, smartphones mean that it’s not easy to switch off from business, either. Your phone makes you a target anywhere and any time for customers, staff, supervisors, suppliers or anyone else who wants to have a yap with you. Too bad if you are shopping, fishing, watching the rugby, walking with your family, eating your lunch or sleeping (a particular problem with international contacts). So one area which is particularly important in building a successful business is that of family support. Even when only one member of a family is directly involved in the business, they still need support and understanding from the rest of the family. In fact, research by the Franchise Relationships Institute found that family and social support is the second highest indicator of franchisee success. Having people in your corner who want you to succeed is critical.

competing for attention A new business can in some ways be like having a new member of the family competing for care and attention. It is possible that the family members not directly involved in the business might feel neglected and become jealous that the business is stealing their partner or parent from them. Children, for instance, can feel angry that their mum or dad is not as available as they used to be. On the other hand, if members of the family are tolerant of the care and attention the business requires, especially in the early stages, it can make a big difference to whether the fledgling business fulfils its potential. In addition to the commitment, time and energy involved in building a business there are the financial risks and sacrifices. For instance, money may initially need to be diverted from the family into the business and the family home mortgaged. If the rest of the family are not supportive or become resentful, it is unlikely that the person responsible for the business will be able to sustain the enthusiasm and commitment necessary for success. It will not be long before this ‘work/family conflict’ starts to become a serious barrier, not only to business success but also to the health and happiness of the family unit.

problems in the family Studies have shown that factors which make this work/family conflict worse include the following:

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Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

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• One partner is involved in working unusual hours and thus becomes isolated from normal social activities.

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• Extended regular periods away from home can leave the absent person on the periphery of the family while other family members might feel abandoned and angry.

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• Enterprising women tend to feel more dissatisfaction than men with the lack of time they have available for family activities. The more children they have, the greater their dissatisfaction. • The stress and long hours involved in running a business can lead to a lack of energy to participate in family activities during time off, which is usually needed to sleep and recharge the batteries.

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• Other problems in the family such as impending divorce, or serious school or behavioural problems with children, can also become potential barriers to business success because of the time they consume and the negative impact they can have on a person’s energy and focus.

enterprising couples

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Where a couple are both involved in a business, the risk of work/ family conflict can actually be greater – but so are the opportunities. In summarising the extensive research in this area Dr Don Edgar, ex-Director of the Australian Institute of Family Studies, says, ‘Being married acts as an inoculation to many of the major physical and mental problems that beset the human race. What stands out from the research is that quality of life is best predicted by one’s relationship with a partner.’ In other words, working in a business with your partner not only provides you with an enhanced opportunity for success; it also potentially enables you to further enjoy the benefits that come from a positive supportive relationship. However, no one said it is easy. Being in business together raises a number of issues that require careful consideration.



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Starting your own business or buying a franchise is one of the most important decisions of your life. If properly planned and organised, working as your own boss can be tremendously rewarding and exciting. So why not enlist the support of an experienced, award-winning partner?

To find out more, visit – PUTTING PEOPLE IN BUSINESS

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buying a franchise: relationships

tips for living and working together Being in business with your partner raises a number of exciting challenges. Although some of these will be different for different couples, research shows that many of the stresses on working relationships come from remarkably similar issues. Here are some tips and questions to discuss with your partner in a number of important areas. Risk - How much financial risk are you both comfortable with? Talk about the possibility that the business could fail and what this would mean for your family and your lifestyle. Financial goals - How much money do you need to pull from the business to support your desired lifestyle? What sales do you need to generate to enable you to do this? Vision - What is your vision of how you want your business and your family to function, including the goals you wish to achieve in both areas? These should embrace your most cherished values and should be written down.

Tolerance - Working and living together is likely to magnify your strengths and weaknesses. What quirks do you each have that may get on each other’s nerves, and are you really prepared to accept these? Support - You will need to cover for each other when one of you is under a lot of pressure and back each other up ‘for better or worse’. Care - Don’t take your relationship for granted, even when business is absorbing a lot of your time and attention. Remind yourself, ‘It is good for our business, as well as our marriage, to take good care of each other’. Conflict - Don’t let things fester and don’t push too hard to get your own way if you know it will create resentment. Where there are long-standing or serious difficulties, seek outside support. Fun - Keep your sense of humour and make time to have some fun in the business. Well-being - What can you both do to maintain your health and wellbeing in the face of pressure? Build a relaxation and personal health programme into your daily schedule.

Hours - How many hours are you each prepared to put into the business and what sacrifices are you not prepared to make? Also consider how the household chores will be attended to.

Outside support - Encourage your extended family to take a positive interest in what you are doing, and seek friends who are supportive of your business venture.

Children - How might the business impact on your children and what can you do to ensure their needs are being met? If you don’t put aside time to do the things your kids want to do, you cannot realistically expect them to support you.


Authority - Consider your strengths and areas of expertise. Who will have the final say on what issues and who ultimately is the boss? Also ensure there are rules and systems in place to guide how money will be spent. Evaluation and adjustment - Things seldom go exactly to plan, so flexibility is vital. What process will you use regularly to evaluate how things are progressing and what changes are needed to accommodate emerging needs?

There is no substitute for talking through these and other associated issues in an open and honest way. From these discussions, you are also likely to experience an enhanced sense of trust and interdependency which can only contribute further about the author both to your relationship and your business. Greg Nathan is founder of the The message is clear: don’t underestimate the impact of family issues on business success.

Franchise Relationships Institute, a speaker at franchise events world-wide and author of several books on franchising.

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The Authority on Selling Businesses 54 EDIT Spouse 52.indd 3

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

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opportunity: business & commercial

Jim’s Test & Tag franchisees find satisfaction and success within a growing industry

quality work

Darrell Webber: ‘Never over-promise and always over-deliver’



aul McCully is in his tenth year as a Jim’s Test & Tag franchisee and has clearly loved every minute of it. ‘I’m quite young in comparison with some of the other franchisees – many enjoy the business so much they carry on well past retirement age. The franchise provides a good return and gives you the flexibility and freedom to enjoy that boat or whatever.’ Jim’s Test & Tag provides testing and tagging services to electrical equipment in workplaces throughout the country, as well as fire extinguisher inspections and sales. Health and Safety regulations mean all equipment is subject to mandatory inspections in accordance with standards AS/NZS3760:2010, while fire extinguisher inspections are similarly mandated under NZS 4503:2005. ‘All in all, that means no shortage of work,’ says Paul happily.

Paul used to be a sales rep with an electrical wholesaler when he recognised the opportunity. ‘Ten years ago, the electrical test and tagging business was just gearing up, and I could see I’d be getting in on the ground floor. As part of the international Jim’s Group, the franchise would give me a head start so it looked like a real opportunity to grow my own business. ‘Well, as we know, many start-up businesses don’t survive the first year but, despite the 2008 global financial crisis, I was right. Since that time, of course, there have been huge changes in the industry. We were the educators when we started, but today everything has to be compliant – and WorkSafe check workplaces to make sure that’s the case. It’s meant huge demand for our services, and more opportunities for new franchisees.’

training, support and service Another big draw-card for Paul was the intensive training all Jim’s Test & Tag franchisees undergo. ‘We are, without a shadow of a doubt, the most comprehensively-trained people in the industry in Australasia,’ he says. ‘I came from an electrical background but many of my colleagues have wide and varied previous careers. You don’t need electrical qualifications and the training covers everything you need to know about doing the job and running your own business. There are over 40 Jim’s Test & Tag franchisees in New Zealand which means we can draw off the group and share lessons and experiences on an ongoing basis.’

Paul McCully: ‘There’s huge demand for our services, and more opportunities for new franchisees’ – PUTTING PEOPLE IN BUSINESS

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Paul’s large South Island area involves a lot of travelling. ‘As well being the local franchisor I have my own regular customers, many of whom I’ve got to know well over the years,’ he says. ‘Getting to know your regular client base is an essential quality. You need to learn about them and find out what spins their wheels, and you must leave them with a good impression every time. That way, you make things easier for each other and are more efficient – which makes your bottom line even better.’

ticking the boxes Previously a sheet metal engineer, Darrell Webber joined Jim’s Test & Tag in early 2015. ‘I’d been doing the same thing for 25 years and when this popped up it ticked all the right boxes,’ he says. ‘I wanted to be my own boss and I wanted to work less – I’d been doing seven days some weeks and I wanted my weekends back. I liked the way Jim’s was set up and the way they gave me all the information and answered all my questions. I had thought about doing something on my own, but I realise now it would have cost a lot more and wouldn’t have been as profitable.’ In just over two years, Darrell has obviously done a few things right and built a good business, as he was recently named Franchisee of the Year for Jim’s Test & Tag. These awards are selected according to very stringent criteria and given to the best of the best. I was shocked, but it was a nice, unexpected shock,’ laughs Darrell. ‘I always try to keep a high standard throughout my work – never overpromise and always try to over-deliver. If you leave everything just that bit tidier after a job than it was before, and you always give clear, detailed reports, customers will appreciate it.’

rewarding excellence Meanwhile, Paul McCully was Jim’s Test & Tag’s Franchisor of the Year. ‘I think there were lots of others equally deserving but it’s always fantastic to have recognition from your peers,’ he says. ‘It is part of our values and trademark: you challenge people in the group if they are not doing the right thing, and you reward them if they are. It is not a monetary thing, it’s about recognising you’ve done great work for your franchisees and customers.’ Both Paul and Darrell can see long futures with Jim’s Test & Tag. ‘There is increasing demand for our services and we need more people all over the country to handle it. The investment of around $75,000 includes comprehensive training over the Tasman, and all the equipment necessary to advertiser info provide a totally professional service. We are definitely a Jim’s Test & Tag team, so why not get in touch and find out about joining us?’ As for Darrell, he has one regret: ‘I only wish I’d joined Jim’s a few years earlier!’

Contact Peter Mahon P 0800 454 654

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20/10/2017 4:15 PM


caring Sharing info helps franchisees grow, says a franchisor who switched to MYOB online accounting


Sacha Coburn: ‘Our franchisees are asking us better questions than they did before’

acha Coburn of Coffee Culture believes in plain speaking – and when she speaks, she’s worth listening to.

‘Franchisees without good bookkeepers spend far too much time out in the back office – but the money is made out the front. That’s why in every café we build, we’ve made the office smaller and smaller. After 18 stores, there’s room for a laptop and not much more. The good news is that, with MYOB, that’s all franchisees need.’ Coffee Culture started in Sumner in 1996 and now operates throughout the South Island, with one store north of the Cook Strait. ‘Our philosophy is, “Make a dollar, make a difference,” says Sacha. ‘That’s why we started franchising: we can make a huge difference in the lives of our franchisees and they can make a real difference in their local communities. We teach franchisees how to run a successful coffee shop and, after years of hard work, that business can be worth over half a million dollars.’ Teaching people to run a café is one thing – teaching them to run a profitable business is another, which is why the Coffee Culture team puts a strong emphasis on financial management. ‘Hospitality is a fast-paced industry so if something’s not quite right, the problems can mount up really quickly,’ Sacha points out. ‘We’re unusual in that an arm of the franchisor company actually does the bookkeeping for our franchisees, but if they don’t get figures until 20 days after the month’s end, it’s too late to fix any issues. MYOB online accounting gave us a solution that not only improved franchisees’ access to the key numbers in real time but also helped them understand what the figures actually meant so they could take immediate action.’

better questions, better decisions The results have been everything Coffee Culture hoped for. ‘Using MYOB helps franchisees improve their knowledge of their business. They are asking us better questions than they did before – they want to understand, because they want to make the best possible decisions. It’s also helped them analyse all the little things that add up to have a big impact on the bottom line. For example, they might have 20 staff and if they give them all $15-worth of food every day, it makes a difference. Or if a delivery slip shows (and you’re charged for) 200 lettuces rather than 20, you’re much more likely to pick it up at the time rather than 6 weeks later. ‘MYOB also makes it easy to share crucial information with others. They can share lots of info with their young team because those 17-year-olds are the future leaders and they are in a position to make a difference. If someone makes an error and orders 300 custard squares instead of 30, people might say, “Oh well, mistakes happen, everyone take some home and we’ll give the rest away.” But if everyone can see how that affects the business, then they all pull together to sell the 300 custard squares instead. That makes a big difference to the bottom line.’ – PUTTING PEOPLE IN BUSINESS

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the benefits of change Although Coffee Culture was already familiar with MYOB’s accounting software, making the switch to online accounting was ‘surprisingly straightforward,’ according to Sacha. ‘We used our regular franchisee workshops and meetings to encourage franchisees to predict challenges and suggest solutions. The main concern was learning to drive the software and how to find the info they needed, but they soon overcame that. Some like the comfort of a big stack of paper, but they can still print things out for checking if they like – although I think that’s happening less and less. ‘The other concern was from people who didn’t want their internet speeds to be compromised by having to do their accounting on-line – after all, lots of places still can’t get fibre. But, unlike other online accounting programs, MYOB allows you to work off-line and then synch with the online data when it suits. That way, you get all the benefits of integration with your bank accounts, the IRD, secure back-up and so on, without worrying about internet speeds. All of our franchisees converted within a couple of years and it’s clear the benefits of change outweighed any shortterm pain. Thanks a million, MYOB!’

step-by-step training Lauren Taylor, the Franchise Business Development Manager for MYOB, has many years’ experience integrating software and reporting systems into businesses both in New Zealand and overseas. ‘I understand the pain points for small business in introducing new technology, and I have to say that Coffee Culture’s experience of moving to MYOB online accounting is typical. It’s much more straightforward than you expect and it’s so adaptable that you can really use the information it provides to drive your business forward – both at franchisor and franchisee level. ‘MYOB online accounting and the available add-ons can automatically do things franchisees are currently struggling with, from accounting to payroll. We can even provide step-by-step training to help franchisees get the best out of advertiser info their accounting system. ‘If you want greater transparency, better benchmarking, increased sales and improved margins for franchisees and franchisor alike, give me a call.’

Visit to find out more, or contact: Lauren Taylor Franchise Business Development Manager P 0800 39 66 38

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Portermark is Australia’s premier beer line cleaning company and has a high return franchise model that offers significant income potential. With solid expansion in progress we are now offering master licence rights for New Zealand. Two master licence territories are available comprising the North and the South Islands. Each Master licensee will be responsible for the development and expansion of the Portermark brand throughout their territory. You will oversee the growth and development of the region in line with development targets. You will recruit and develop franchisees and provide ongoing support to assist in the success of their business goals, whilst at the same time ensuring yours. The business model works on 1 venue clean per business day for 5 days on a 3 weekly cycle. Each franchisee however has no limitation on the amount of accounts they can establish in their given territory. They have the option to train and employ their own



beer technicians to assist in growing their business well beyond 15 accounts. The model represents a highly flexible business opportunity for the franchisee with low hours and a high nett return. The benefits to the venues are numerous.

• Increase yields – generates additional revenues by enabling the venues to sell the beer traditionally disposed of during the weekly cleaning process. • Enhance beer quality – superior cleaning systems enhance the taste, colour and aroma. • Cleaning frequency - the clean is now on a 3 weekly cycle rather than every week. • Increased safety – significant reduction in safety incidents and accidents in venues with the cleans carried out by trained professionals. • Environmentally friendly – reduce water wastage and CO2 usage. • Food Safety Standard Guaranteed – We analytically prove your beer lines are cleaned to Food Safety Standards.

THE MASTER The ideal master licensee will have a proven record of business success. They will be required to recruit and develop franchisees, grow their region, market the brand and ensure compliance within the constructs of the Portermark franchise system. A sound knowledge and network within the hospitality sector or aligned industries will be beneficial for the successful development of the franchised territory. Formal training will be supplied in all areas of the business. Including, but not limited to; marketing, human resource management, franchisee recruitment processes and training, along with general franchise operations. The master licensee will also undertake the full franchisee training course to ensure full knowledge of procedures, operations and reporting prior to training and developing their own team of franchisees.

INVESTMENT REQUIRED The investment requirement is $AU325,000 for the North Island Territory and $AU275,000 for the South Island. You will also be required to prove access to solid working capital to market, develop and expand the operation in your given region.

Contact Jeff Rankin CEO | Ph: +61 449 890 300 | E:

Thai-Anh Cooper of In2HR

franchise management: employment

up discrepancies in employment agreements, pay slips or holiday records. Our review process is similar to what a Labour Inspector would do and gives peace of mind: for franchisees, it prepares them if the inspectors ever come knocking on their door; for franchisors, it provides visibility into where your franchisees may need support from a compliance perspective. The law is very complicated, especially where there are flexible staff with irregular working patterns. We can also train field managers in what to ask and what to look for between HR reviews.’

In2HR helps keep franchises safe from brand-damaging disasters



wo recent investigations by the Labour Inspectorate have seen New Zealand franchises pay hundreds of thousands of dollars in wages arrears. In addition, companies linked to one franchisor were fined a massive $99,000 in penalties for failing to provide minimum wage and correct holiday pay (see page 68). ‘The Labour Inspectorate has warned that it is increasingly going to be looking at franchised businesses so it’s up to franchisors to ensure that their franchisees understand their obligations as employers and have the right processes in place,’ says Thai-Anh Cooper. ‘Hitting the headlines for all the wrong reasons can do massive damage to your brand’s reputation and value.’ Thai-Anh runs In2HR, a company that specialises in keeping franchises out of trouble. Having worked as an HR Consultant and People Audit Manager for one of the world’s best-known franchises, as well as running her own food businesses, she understands exactly how difficult and time-consuming employment issues can be. ‘Fortunately, franchisors are much more aware of the risks than they were a year ago. I’m currently working with someone who is bringing a great franchise over from Australia who is putting a proper HR framework in for franchisees right from the start. They’ve seen what has happened to some franchises and are determined not to fall into the same trap.’ In2HR provides education, templates and guides for franchises of all sizes. ‘It’s one thing to have an acceptable agreement, but if in-store practice differs from what’s in the contract, you have a problem waiting to erupt,’ says Thai-Anh. ‘I’ve seen that happen and when a small business finds itself having to come up with three years’ back pay it hurts, believe me!’

three key areas Thai-Anh suggests three key areas that franchises need to address:

Support Franchisees need support mechanisms in place so that when something goes wrong they can get immediate and accurate advice. ‘Most franchisors don’t have the expertise in-house, which is why we offer our clients an Advice Line,’ says Thai-Anh. ‘This also has the advantage that it distances the franchisor from giving employment advice, which could otherwise see them drawn into issues which are not of their making.’

attract and retain good staff In addition to helping avoid personnel issues, In2HR also works proactively to help franchises attract and retain good staff. ‘It’s been proven time and time again that companies with strong employee engagement not only retain talent and attract the right people, but also enjoy customer loyalty and growth as the team are advocates for the organisation,’ says Thai-Anh. In2HR is already working with some of New Zealand’s best-known brands at both franchisor and franchisee level, and Thai-Anh is keen to meet advertiser info with others looking to embrace best practice solutions and avoid brandIn2HR damaging disasters. ‘We provide expert advice at an affordable cost and, best of all, we understand franchising. Call me and see how we can help.’

Contact Thai-Anh Cooper M 027 222 2793

We give you peace of mind By applying best HR practice to your Franchise HR Training on Employer Obligations and Rights HR Review let us tell you your HR risks before the Labour Inspector comes knocking HR Support we have your back when it comes to Compliance contact us today — free consultation 020 447 4357

Train Franchisees need to understand their obligations as employers. ‘If they have never had staff before, or are unfamiliar with New Zealand labour laws, they need to get up to speed fast,’ says Thai-Anh. ‘That’s why we offer e-courses that can be built-in to any franchisor’s training programme that tell you what you can and can’t say and do, explain record keeping and cover contractual obligations including all the common employment clauses and how to apply them. These courses include quizzes to ensure understanding and provide a record of compliance for the franchisor in the event of any future issues. Review ‘Because it’s a specialist area, regular franchise audits don’t pick – PUTTING PEOPLE IN BUSINESS

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we love what we do — 59 30/11/17 6:10 PM

buying a franchise: professional advice

why use an ACCOUNTANT? Does money matter? The way some franchise buyers avoid taking advice, they don’t seem to think so


t might be hard to imagine, but some people invest thousands of dollars, their time and their careers in buying a franchise without taking sensible precautions. Why would you risk your whole future by not consulting a lawyer and an accountant? Here are some of the reasons we’ve heard, and some of the reasons why they don’t add up. 1. I can read the figures myself. If you have business experience, you might well be able to read profit & loss accounts and balance sheets – but how well do you know this specific industry? What costs and margins are normal? How does this particular franchise compare? What do other franchises in the same sector achieve? Find out – use a franchiseexperienced accountant. (see the Directory on page 94 for suitable advisors) 2. The franchisor has provided all the information I need. Franchisors may provide example figures from existing franchisees or pilot operations but there is no guarantee that you will achieve similar results. You need to have all figures checked, know how they relate to the area where you are proposing to operate and what the effect would be of under-performing on sales achieved or management of costs. Use an accountant.

3. What could an accountant possibly tell me about a business that doesn’t exist yet? They can tell you what to expect, what to look for and how to measure your progress. The franchisor can advise on the profitability of the franchise itself; only your accountant can relate that to your borrowings, your tax, your cashflow and your personal expenditure (see page 37). They can advise about working capital. They can help you prepare a presentation for your bank and structure your finances in the most effective way. Use an accountant. 4. If it weren’t OK, the bank wouldn’t lend me the money. A bank will certainly want to know that you have every chance of success and will give you all the help they can. At the end of the day, though, they will want some form of security to reduce their risk, such as your house. This means that most of the risk is yours – not theirs. Why wouldn’t you want to keep the risk as small as possible? Use an accountant. 5. Other franchisees have said they’re doing well. I’m sure they are. Does that guarantee that you will do well too, or might your situation or your area be a little different? Have the others had more time to get established? Has the market changed since then? Is the competition different? Are the costs comparable? Use an accountant. 6. I want the franchise no matter what anyone says. If you are prepared to ignore professional advice, you shouldn’t be going into business. Yes, you need to balance the information you get from your accountant with the details you get from the franchisor and your own researches, but if you’re going to make the right decision, it needs to be an informed one. All together now: use an accountant!

Make the change in 2018! We have a number of exciting new cafe opportunities available in 2018

• Silverdale Mall, Auckland • Bayfair, Tauranga • Sylvia Park, Auckland

• Long Bay, Auckland • Christchurch City, Christchurch • The Plaza, Palmerston North

To find out more contact:

Murray Belcher 021 483 500 Sierra Coffee 60 EDIT Accountant 60.indd 1


0508 NZ COFFEE Franchise New Zealand Summer 2017/18

Year 26 Issue 04

30/11/17 6:08 PM

The South Canterbury team were among Stonewood Homes’ many winners at the Regional House of the Year 2017 awards

opportunity: home & building

Stonewood Homes is growing fast – meaning big new opportunities for entrepreneurs


ith 23 medals at the Registered Master Builders 2017 House of the Year Awards, Stonewood Homes is clearly among the country’s best home builders. Great design paired with excellent craftsmanship resulted in the impressive haul, which included four category and six gold awards. ‘Stonewood Homes has long been one of New Zealand’s largest residential builders, renowned for their quality designs and building efficiencies,’ says Mike Allan, the company’s Franchise Relationship Manager. ‘Now, as housing demand increases, we are looking to become New Zealand’s largest volume home builder by 2020. That means big opportunities for experienced business people, entrepreneurs or anyone wanting to supercharge their construction business by joining the Stonewood Homes network. ‘You’ll have a dedicated and well-resourced franchisor support team helping you to get started quickly so that you can achieve your business goals more quickly than you would going it alone; a dedicated support team; proven systems and processes; massive buying power; and ongoing marketing. You can also leverage off the vast knowledge and experience of other franchisees, some of whom have been with Stonewood for many years.’

outstanding leadership One of those franchisees is Stonewood Homes South Canterbury, which was a top performer in the House of the Year Awards. In addition to winning the Category and Gold Award for GIB Showhome of the Year, it also won three silver awards: Placemakers Volume/Group Housing - $450$700k, Placemakers Volume/Group Housing – up to $450k, and Resene New Home up to $450k. Chris Karton, a director of the franchisee company, says, ‘Stonewood Homes South Canterbury has more than tripled the number of homes built in its seven years in business. While building new homes can be seen to be a challenging industry, it is simplified by the great costing, drafting and accounting systems that Stonewood has to offer. It is my pleasure to recommend Stonewood Homes New Zealand as a franchisor.’

outstanding backing Stonewood commenced as a home building business in 1987. In March 2016, Inno Capital Limited purchased the national franchise operation of Stonewood Homes. Inno is one of a number of successful companies owned by CGML, a company operated by property magnate directors John and Michael Chow.

offer our customers a unique product that can match any lifestyle, budget or aesthetic. The Stonewood Homes team work tirelessly to deliver these outstanding homes.’

outstanding results The fact that nine different Stonewood Homes franchisees were recognised at the Awards reflects the way that the company’s designs epitomise the Kiwi way of life. Franchisees have a base of more than a hundred contemporary and modern designs, which can be tailored for individual customers. Brent Stewart, Managing Director of Stonewood Homes Nelson, which won both a gold and silver Award, says, ‘To win these awards is particularly satisfying as it demonstrates our brand’s dedication to quality. The Gold, Silver and Bronze awards indicate that they are 80, 65 & 50 percent, respectively, above the industry standards. It gives our clients the confidence that Stonewood Homes Nelson is a cut above the rest!’

new franchisees start here Of course, having great designs is one thing, but building great houses – and managing a successful business in a competitive industry – is another. Stonewood Homes is therefore justifiably proud of its network of highachieving franchisees and the Stonewood Homes operating systems that enable new franchisees to get up to speed and produce outstanding results so quickly. ‘Integrated software and systems make costing, drafting and customer relationship management a seamless process,’ explains Mike Allan. ‘Unique procurement and supply chain arrangements keep overall construction prices in check. We have just launched a robust website which, along with TV advertising, regular national promotions and assistance with local marketing, helps franchisees to continue generating leads so they can focus on sales, construction projects and overall expansion.’

commercial acumen required Stonewood Homes still has franchise opportunities available in some of the fastest-growing parts of the country. ‘There’s a shortage of good housing in New Zealand and our expertise in volume home building means a big opportunity for franchisees,’ says Mike.

The Chow brothers have a proven track record, having built a $400 million portfolio of commercial property in Auckland, Wellington and Rotorua in just 18 years, with approximately 250 employees working for the group between Auckland, Wellington and Christchurch. The Chows have extensive experience financing and managing complex restructures.

‘If you’re business-savvy, client focused and have industry experience or the right commercial acumen, we want to hear from you. For a minimal investment, a Stonewood Homes franchise provides you with all the opportunity you need to build a thriving residential building business.

The result of the House of the Year Awards proves that, ‘Stonewood Homes continues to produce innovative, quality homes,’ says John Chow. ‘We

‘To become a part of that, contact me now and find out more.’ – PUTTING PEOPLE IN BUSINESS

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advertiser info Stonewood Homes Contact Mike Allan M 027 255 0115

61 30/11/17 6:12 PM

opportunity: retail

What every franchisee wants to see: a shop full of customers

Stihl Shop franchisee celebrates first decade with a brand he believes in


ete Banks might be a seasoned salesman but he needs a product he believes in – and he has enormous faith in the Stihl Shop retail model. ‘It’s evolved out of all recognition in the 10 years I’ve owned my own Stihl Shop outlet in Hamilton. Stihl is a world-wide market leader in the outdoor power equipment industry, so it’s no surprise we have great products, but each Stihl Shop also has fully-equipped service centres with skilled technical staff to ensure full support and back-up is provided for customers. That provides an additional revenue stream for owners like me, which makes the business even more profitable.’ Having the right brand and models are important, and Pete understands the importance of offering his customers not only the correct product for its required application but also the best possible service, too. ‘The other evening, well after-hours, a lady came to the door who clearly needed assistance so we reopened the shop for her. It turned out she’d had a bad experience trying to buy a lawnmower in a couple of the big box stores, so I made her feel welcome and reassured her that if I was still here, the shop was open. She purchased a new lawnmower from us on the spot and no doubt she will go away and tell everyone what happened and how well we treated her. You simply can’t put a value on that.’

planning for the future Pete went straight into farm labouring after school, but soon recognised that his passion, personality and verbal skills would be advantageous in the sales arena. ‘I was a stock agent for a couple of years while helping my wife, Dale, run a childcare centre, then I went into selling high-end machinery to farmers. It was great experience, but what Dale and I really wanted was our own business as we enjoy working together.’ The opportunity presented itself when two Stihl Shop outlets in Hamilton came on the market together. ‘We’d looked at many businesses, but my feeling about Stihl Shop at the time was if you are going to sell equipment, you should sell the very best. We have not regretted the choice once.’ Pete and Dale opened their purpose-built Stihl Shop in Te Rapa in September this year. ‘“Twice as big, just as friendly,” is our tagline, and our customers love the new environment and retail space as much as we do,’ says Pete with obvious enthusiasm. ‘It’s our shop and it’s a Stihl Shop, which gives us the best of both worlds!’

quality and exclusivity Stihl Shop has gained its reputation for quality through strict adherence to product quality standards and a heavy emphasis on reliable spare parts and service. The range of equipment includes everything from brushcutters to high pressure cleaners, augers to blowers, as well as clothing, safety equipment and accessory items. Every Stihl Shop is also backed up with a purpose-built facility in Auckland in addition to the headquarters in Germany.

Dale and Pete Banks

‘The greatest thing about the advancement of the Stihl Shop brand today is that other quality manufacturers and suppliers are queuing up for us to become their exclusive stockists,’ Pete says happily. ‘That says what you need to know about reputation – we are highly recognised among our peers and competitors alike, and in demand within the industry.’ – PUTTING PEOPLE IN BUSINESS

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best of BOTH WORLDS worth finding out about Stihl Shop now has nearly 70 outlets throughout New Zealand and still has opportunities in key areas for passionate retailers to open new premises or convert their brand. The investment required is from around $200,000, depending on location, store size and product range. Pete says, ‘There are extensive training programmes, a fully supported IT and POS system and a brand that goes everywhere including television, print and online advertising. Best of all, there’s a real community spirit among the owners and we have opportunities throughout the year to join our colleagues and share knowledge and information which makes us that much stronger. Even though I now advertiser info have 17 years of sales experience behind me, I know the best way to Stihl Shop learn is to keep listening – you never stop learning. Contact ‘If you’re considering a franchise, Stihl Shop has a first-class reputation and systems you should be looking for. It’s worth finding out about.’

Darryl Perkins P 0-9-262 4000 M 021 543 576


Own your own business Become part of your local community Join a network of retailers committed to customer service excellence Be supported by a team of people dedicated to your success Reap the rewards of a well-established, profitable business model

STIHL SHOP is a nationwide network of locally-owned stores offering a wide range of high quality outdoor power equipment supported by fully equipped service workshops. STIHL SHOP owners and staff are friendly, approachable and fully trained with a strong focus on customer service and satisfaction. STIHL SHOP opportunities are available for new licensees in locations across New Zealand. For more information on how to join the STIHL SHOP team please contact 0800 864 264, email or visit

LOVE YOUR LAND 63 30/11/17 6:11 PM

buying a franchise: field support

One of the biggest benefits of buying a franchise is the on-the-spot coaching you get to build your business

top-class SUPPORT


ood field support is vital to the long-term success of any franchise. Field managers are the people who visit franchisees’ businesses to help them maximise their profitability and local market share, set goals, identify opportunities and areas for improvement, and ensure franchisees are maintaining the standards of the brand.

Caylee Brown

Think of field managers as business consultants: most small businesses can’t afford to pay for a business coach or mentor, but the cost of a field manager is already covered in the franchise fee so they are effectively free. They’re worth listening to, as well – after all, they know a lot more about how the franchise should work than any outside coach, and they regularly see what other people are achieving in exactly the same situation.

As Franchise Support and Compliance Manager, Caylee’s role is to be a brand ambassador and support franchisees in conducting their business to be fully compliant with the Safe Kids in Daily Supervision policies & procedures and the Ministry of Social Development (MSD) standards. For a company such as sKids, which operates in a regulated and highly-visible sector across 165 locations, compliance is vital. Caylee also assists franchisees across the board with problems ranging from behaviour guidance and child protection to health & safety.

In recent years, the importance of the work field managers do has been recognised at the Westpac New Zealand Franchise Awards in a special category sponsored by Franchise New Zealand. This year, the category was divided by turnover and there were two winners from very different industries. Coincidentally, both are called Brown, but they’re not related.

Stephen Brown Stephen Brown was winner of the Over $500,000 turnover category. Stephen has been with Columbus Coffee since 2015, after working in the hospitality sector for 28 years with country start-ups in USA, Hong Kong and Singapore as well as working with Burger King and McDonald’s in New Zealand. ‘On this journey I have found communication to be the strongest link to improved performance through inspiring, motivating, informing and, most importantly, following up with feedback,’ says Stephen. ‘The stronger the communication links, the less room there is for assumption and misunderstandings, which are barriers to creating an environment for excellence.’ Columbus takes franchisee development very seriously. A business planning session each year agrees tactics in three key areas: Operational Excellence, Sales and Profitability. Every franchisee receives four formal visits and one social visit per year, with dates being locked in to their annual calendar. Last year, Stephen set up a Tour de Café with the head barista trainer and a member of the menu development team visiting each franchise to help drive operational excellence and spawn new sales. The quarterly business audit process measures and gauges levels of success. His approach is appreciated by franchisees such as Nick and Katie Carran of Columbus Coffee Bethlehem. ‘In a highly-competitive market place, with demanding customer expectations, Stephen’s positivity is infectious,’ they say. ‘His insights into daily management and strategic planning have enabled us to drive our business forward in partnership with Columbus.’

Stephen Brown of Columbus Coffee (right) with Simon Lord of Franchise New Zealand media

64 EDIT Field manager 64.indd 1

Stephen showed the judges that the processes he has put in place to coach and support the franchisees have led to improvement in overall organisational KPIs. ‘He uses a systematic and consistent approach to franchisee engagement, and demonstrates a consistent and constructive level of transparency across the franchisee group. KPIs are strong across the three reported markets and portfolio financial results also reflect growth.’

Winner of the Under $500,000 turnover category, Caylee Brown was almost speechless when she came on stage to receive her Award – but her success came as no surprise to the team at sKids.

‘Caylee’s skills range from being hands-on with the children onsite, and coaching and training the staff, to mentoring franchisees to deliver quality structured programmes,’ says sKids director Chris Bartels. ‘A key part of her role is to conduct annual compliance reviews, both onsite and in their office. All reviews are then followed up with a detailed report, outlining areas of opportunity and highlighting where franchisees are excelling. She follows up on non-performing franchisees and supports them with an action plan to bring them up to the expected standards. Her attention to detail is what makes her successful and there has been a noticeable difference in the standard across our programmes.’ The judges noted, ‘Caylee has actively Caylee Brown of sKids was almost ensured that issues speechless when she was named of compliance are Field Manager of the Year - under $500,000. addressed by sKids, as well as reviewing processes that are associated with compliance to ensure that continuous improvements are made. Assisting Caylee in this is her close working relationship with the staff at the Ministry of Social Development, which ensures sKids remains on track. There was strong evidence of developmental support for franchisees.’ Julie Griffin of CrestClean was also Highly Commended in this category.

Worth listening to To find out more about the important role of field managers in a franchise, read What Do Field Managers Really Do? at www.franchise. For franchise buyers, this article also includes a useful list of questions to ask that will help you understand what to expect in this area. Support from people like Stephen and Caylee will be critical to the success of your business, so make sure you’re going to get good advice – and make sure you take it. Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:09 PM

opportunity: retail

FIRST CHOICE Pack & Send making the most of explosive growth in online purchasing


ack & Send is a great example of the right business at the right time. Launched here in 2008, the franchise initially specialised in sending Fragile, Large, Awkward or Valuable (FLAV) items around New Zealand and overseas. Its growing reputation in this sector enabled it to move smoothly into other freight categories requiring top quality service. Today, growing demand and strong marketing mean more opportunities than ever for new franchisees. ‘Many people and businesses hate packing and are concerned about safety and security, especially with sensitive items such as IT equipment,’ says NZ franchisor Matthew Everest. ‘They know we have the experience to handle those safely so they trust us with their goods – and they keep coming back!’

20 percent growth and more to come Online purchasing is one of the factors which continues to drive explosive revenue growth for Pack & Send franchisees. ‘All our stores are up around 20 percent in sales in the last five months compared to this time last year,’ Matthew says, ‘and we plan to build on that by leveraging the internet to reduce costs and increase productivity and revenue for all franchisees. In Australia, where the franchise started 24 years ago, a new online booking system has generated an extra $3 million turnover on top of ordinary sales. ‘Most of that has come from the small, pre-packed domestic parcels that customers would normally take to the post office, so we’ll be launching it here in early 2018. Book and Pay allows customers to send or receive parcels from the comfort of their own homes and provides an additional revenue stream for franchisees. It offers same-day collection by courier if that is the customer’s choice, but in practice we’ve found many still prefer to drop off their parcels at our outlets.’ The smart use of technology is key to Pack & Send’s continued success. ‘For example, most couriers have their own platform for internal use, so Pack & Send has developed one that integrates with any system used by any courier company,’ Matthew explains. ‘It means pricing, tracking, bar coding and consignments can be read commonly, providing real-time information on any item that a client is concerned about. For franchisees, it also offers easier pricing, simpler consigning and reduced data entry costs, as well as better customer service. ‘Ultimately we wish to become top of mind in the freight sector for both the public and businesses,’ says Matthew. ‘A high-ranking website drives lead generation for franchisees and we have a dedicated national marketing manager pushing our quarterly national campaigns. An intranet portal provides easy access to marketing info and collateral to support local area marketing. Joint media buying power and an active social media presence have driven our reputation further up the scale, which in turn has led to excellent online reviews and customer testimonials.’

more stores needed urgently All this demand means Pack & Send are looking for new franchisees in many parts of the country. ‘We urgently need outlets in Palmerston North, New Plymouth, Rotorua and several parts of Auckland, so the opportunity is there right now,’ Matthew says. – PUTTING PEOPLE IN BUSINESS

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strategy ‘You don’t need freight industry experience, but you do need to combine a strong entrepreneurial streak with attention to detail. For that reason, the franchise especially suits couples: currently half our franchises are husbandand-wife teams, while the remainder are entrepreneurs with one or two staff. ‘The Pack & Send package is $210,000 +gst for a full turnkey operation. Everything is included in the price from finding your premises to training, initial stock, marketing, fit-out and working capital. ‘With the roll-out of our new software and Book and Pay system, new franchisees really will get the best of both worlds – a bricks and mortar destination as well as an online store dedicated to customers’ immediate needs. It’s all part of our first choice strategy, which makes Pack & Send first choice for franchise buyers, too. Contact us and find out more.’

advertiser info Pack & Send Contact Matthew Everest P 0-3-982 7252 M 021 799 783

Invest in a Business That Delivers PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level.


• New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand and Reputation with Minimal Competition • Proven Business Template and Systems • Comprehensive Induction and Training • Unparallelled Franchise Support • Innovative New Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight and Logistics Industry

“Absolutely thrilled with their packaging, service and communication. Affordable and careful. Would I use Pack and Send again? You Bet!” – T Hopkins, Christchurch

Be part of our “No Limits” culture and phone Matthew Everest on 03 982 7252 or 021 799 783 for opportunities available in your region.

65 30/11/17 6:42 PM

franchise development

the building blocks of FIELD MANAGEMENT Franchize Consultants explain how to get a return on your investment


ield managers play an integral role in the development and management of a franchise system. What they do can help make or break a franchise system, and individual franchisees. That’s why their role is recognised in the Westpac New Zealand Franchise Awards every year (see page 6).

Franchising your business or improving an existing network?

Do it once, do it right.

‘Our research shows that the true cost of a field visit can range from $500 to $2,500 per visit,’ says Dr Callum Floyd of Franchize Consultants. ‘Given this cost, and the potential impact on franchisee and franchisor results, it’s clear that franchisors should make every effort to build an effective field management programme that delivers positive results. ‘Yet, all too often, we see companies assuming that their field managers will magically help develop franchisees and relationships without the training and tools needed to do so. To be fair, many field managers do work wonders despite this but, given help, they could achieve so much more: solid improvements to important metrics like franchisee sales; market share; profitability; brand alignment; customer satisfaction; and change implementation, among others. Such improvements would represent a very real return on that $500-$2,500 investment for all concerned.’ An effective Field Management Programme has two key stages: • Preparing the franchisor business for providing an effective programme • Preparing new field managers for being effective field managers

preparing the franchisor business Callum says there are many important aspects to preparing for better field management. ‘First, you need to formalise objectives, roles and processes, including the field visit focus, position descriptions, role KPIs and processes. Key standards for processes from preparation to follow-up should be formalised within a Field Management Programme Manual, particularly for organisations with more than one field manager. ‘The franchisor business should also prepare tools for field managers including the fundamental franchisee manual/s and training systems, business plans, financial and business reports (including benchmarking), and so on. Franchisees should also know what to expect from field visits and receive a common service level.’

preparing field managers Field managers also benefit from considerable preparation prior to visiting franchisees. To be credible in the eyes of franchisees and achieve positive outcomes, Field managers need to be properly trained in the specific business. They need to understand the product or service offer, operations, structure, strategy and history. They also need to understand franchising, including the franchise’s history and business model, field management roles and objectives and relationship management.

‘Finally, they need to learn how to work with franchisees effectively,’ Callum points out. ‘This means an intimate understanding of what drives the franchisee business model, as well as how to use all of the tools they have at their disposal for working with franchisees and individual franchisee development to date.’ ‘Field visits play an incredibly important role in developing franchisee and franchisor performance and relationships,’ Callum says. ‘At Franchize Consultants, we specialise in helping new and established franchisors put together the building blocks of practical and effective field management programmes and get a real return on their investment. Contact us for more details.’

66 Franchize Consultants 66.indd 1

advertiser info Franchize Consultants Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email

Six times winner service provider of the year

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:09 PM

opportunity: food & beverage

Streetwise Coffee’s careful design brings customers together under the awning


o get business, you first have to get noticed – and that’s something which Streetwise Coffee certainly achieves. With sweeping curvature and strong graphics, they’ve taken the traditional coffee cart and turned it into something very striking. It was vision like this that led to the creation of the brand, as franchisor Jol Glover explains. ‘Back in the early 2000s, Streetwise founder James Ballard decided to get into picture framing. He found a suitable shop but decided he needed more foot traffic in the area so he added coffee to attract customers. It was so successful that he nearly caused the local café to go bust! Realising the future was in coffee and not picture frames, he and Craig Cameron chopped up an old Ministry of Works smoko van and started the first Streetwise Coffee outlet.’ That was the start of a business that now has 14 franchisees operating 23 locations around the country and is still growing fast. Jol and his wife Alison joined the business soon after. ‘We all like those wonderful American chrome streamlined caravans,’ says Alison. ‘So James and Craig got a local designer to mock up some ideas. As you can see, the final result is eye-catching, but it’s also very practical with a built-in awning providing shelter and creating a conversation area for customers and franchisees alike.’

all the advantages, none of the drawbacks Despite having wheels, Streetwise Coffee carts are relocatable rather than mobile, as Jol points out. ‘All Streetwise Coffee carts need is a car park or equivalent in a high-traffic location, then we’re always there for our regulars – although being self-contained means they can be moved should road layout changes or other circumstances affect profitability. That’s a bit of an advantage over fixed premises and, unlike mobile vans, there are no additional overheads such as fuel, rego or WOF.

Jol Glover and Alison Revell

‘Since we started franchising in 2006, we’ve learned that customers take ownership of us within their community. They like to see a familiar face serving freshly-made coffee using beans specially roasted for us by Wellington’s Havana Coffee Works. Most outlets are seven-day operations, and we’ve found our franchises do particularly well – PUTTING PEOPLE IN BUSINESS

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if their owners are there regularly. Some franchisees do choose to work weekends, which are often the highest traffic times when getting the right staff is harder.’ And success breeds success. ‘One franchisee opened a second cart quite close to their first, which had been established for five years. Within a week, and without damaging their first cart, sales at their second cart reached the volume that had taken the first one 18 months to achieve. When people have a choice of destination, both sites grow quicker, which is why several franchisees now own multiple outlets. ‘One of our franchisees took a year’s leave of absence from their career to “try Streetwise out”. Nine-and-a-half years later, they have three Streetwise Coffee outlets and their combined turnover now exceeds seven figures. They haven’t returned to their original career …’

everything you need What qualities do you need to join Streetwise Coffee? ‘You need to be honest, reliable, friendly and enthusiastic about delivering great service and great coffee,’ Jol says. ‘This is a turnkey business, so we’ll provide everything you need from full training to stock. We’ve had long experience of choosing sites and getting council consent – often the hardest part – so all you will need to do is turn up with your cash float on the first day. We’ll stay with you for the first week or two to help you establish your business. It’s a good sign when you’re fed up with us being there – it means you’re ready to roll!’ The latest updates to Streetwise Coffee’s unique carts have been carefully designed to house everything from the three-group espresso machine to touchscreen POS systems in a way that maximises sales efficiency while still encouraging interaction with customers. It all works to build repeat business, which builds loyalty. The total investment is $150,000. ‘If you expect to make a quick buck, we will turn you away,’ Alison warns. ‘But if you love what you do and take the time to grow a strong, sustainable business, our figures show that, once established, you should be able to cover everything for your business and gross $90,000 for yourself. Many franchises are doing a lot better than that, which is why nearly 60 percent of our first franchisees are still with us and really happy. Those who have sold had a real asset to sell. ‘We love the social aspect, too – the way that people you’d never usually see in the same shop will start talking to one another under our awning. Great friendships have started there and it’s a wonderful feeling seeing coffee bring people together. To be a part of that while writing your own chapter in the Streetwise Coffee success story, contact us now.’

advertiser info Streetwise Coffee Contact Donna Ferrall Franchise Sales Consultant M 021 552 2055

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franchise management: compliance

PAYROLL PAINS The Franchise Association and the Labour Inspectorate are urging franchises to check their systems after two recent cases


t the beginning of 2017, the Labour Inspectorate of the Ministry of Business, Innovation and Employment (MBIE) warned that it would be targetting smaller business looking for employment law breaches, and specifically mentioned franchises. Labour Inspectorate regional manager David Milne commented, ‘Time for franchisors to ensure franchisees are complying with employment law.’ Details have now been published of two cases involving franchise brands that followed investigations by the Inspectorate. In the first, Caltex franchisees in Auckland had to pay more than $125,000 in arrears to 232 former and current employees; the second involved employment breaches in a series of connected Asian restaurants in Auckland including the Gengy’s Mongolian BBQ Buffet franchisor, which resulted in almost $200,000 of arrears and penalties.

gutted The Caltex case demonstrates the complexity of employment law for many small businesses. 17 Caltex stations around Auckland were owned by six companies with a single set of directors, Sanjai Bagia and Dipak Bagia. The problem appears to have resulted from genuine errors which meant that holiday pay and minimum wages were not correctly paid, rather than the systemic frauds by individual franchisees which have affected some franchise brands in Australia in recent years. Dipak Bagia said their automated payroll systems did not calculate holiday wages correctly and he did not intentionally try to withhold money from workers. ‘We regard ourselves as good employers and responsible employers ... We’re gutted,’ he told Jessie Chiang of Radio NZ. ‘All our guys

ARE YOU PRACTICAL, HANDS-ON? Then take a good hard look at Our franchise has the size and experience you need, with over 250 franchisees worldwide and 10 here in New Zealand. With Fibrenew you are part of a high-demand, niche market business with multiple revenue streams. Our franchisees have low overheads and can work from both home and mobile. If they choose to grow larger they can employ staff whilst continuing to pay the same flat-rate royalty fee. Fibrenew restores worn and damaged leather, vinyl and plastics. Everyone has these products in their homes, commercial spaces, offices and boats, planes and vehicles — so we’re flat out and need more franchisees across New Zealand today! Fibrenew was created in Canada in 1987 and has been in NZ since 1995 allowing us to build a robust business operation. This includes research and development of over 200 proprietary products and highly specialised tools. Plus we have the size and experience to provide exceptional training, rock-solid support and effective marketing and social media programmes. The Fibrenew service puts a huge smile on the face of our customers saving them money on replacement furniture. And Fibrenew saves the planet by stopping furniture from going to the landfill. Before

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For more details check out our article: And see our website: Call Clive on 0274 324 295 Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:09 PM

are paid the minimum wage, we do employ people legally ... It’s just very unfortunate all the systems did not comply with some of the provisions.’ The companies entered into an enforceable undertaking with the Labour Inspectorate that has seen their systems corrected and all of the $125,659 in arrears paid. Z Energy, which bought the Caltex brand in New Zealand in June 2015, said that it was satisfied the franchisees acted in good faith.

penalised The other case involved three companies: Gengy’s Management Limited, the originators of Gengy’s Mongolian BBQ Buffet franchise; NZ Durham Limited and NZ C & J Limited, which trade as Japanese restaurants Kushi Takeaways and Kushi Restaurant and Bar in Central Auckland. All three companies share the same sole director and shareholder, Wonki (Monty) Cho. Following a Labour Inspectorate investigation, the Employment Relations Authority ordered the restaurants to pay $99,000 in penalties for failing to provide minimum wage and correct holiday pay, as well as $97,000 in arrears to 132 employees. The companies were also placed on the standdown list, preventing them from sponsoring new visas to recruit migrant labour for 12, 18, and 24 months respectively. ‘The vast majority of the workers affected were migrant [mostly Korean or Japanese] students doing part-time or casual work waitressing, bar tending, or in the kitchen,’ says David Milne. ‘Migrant workers have all the same employment rights as Kiwi workers, and there are no acceptable excuses for employers to fail to meet all their obligations under New Zealand employment law. Any employer not familiar with their obligations, such as paying time-and-a-half and providing an alternative day off for employees who work on public holidays, should get up to speed now.’

kiwi businesses struggle with payroll The NGA Human Resources Research, Payroll Complexity Index 2014, ranks New Zealand tenth in the world for payroll complexity and fifth for the complexity of government reporting. According to accounting software specialists MYOB, some of the reasons for this are: • Our Holidays Act has complex rules for calculating leave which are open to interpretation and can be difficult to apply correctly. • Most New Zealand businesses process pay-runs weekly, which means those running the payroll have only a short window to fix errors when they do get it wrong. • The onus is on employers to understand the PAYE system, correctly calculate tax, leave entitlements and deductions, as well as hit their IR payment and reporting deadlines each month to avoid fines.  Last year, the MYOB Business Monitor survey of more than 1000 small-tomedium-sized enterprises revealed 75 percent say they feel pain around employing staff, and around a third find payroll challenging.

FANZ working to raise awareness Earlier this year, the Labour Inspectorate held two seminars in conjunction with the Franchise Association (FANZ) to help ensure the franchise sector is aware of its responsibilities under the law. ‘As a result, we are aware of several of our members who are already working pro-actively with the Labour Inspectorate to review their own systems and introduce their educational resources to franchisees,’ says FANZ Chairman Brad Jacobs. ‘FANZ has already shared these resources with all its franchisor members and will be doing so again. ‘There are 37,000 franchised units employing over 124,000 New Zealanders, making it a massive contributor to our economy. As the Labour Inspectorate has noted, the actions of one franchisee can damage the businesses of others operating under the same brand, and the reputation of franchising as a whole. In general, franchisees who underpay staff are not only breaking the law but are also in breach of their franchise agreement and could be terminated as a result. ‘FANZ therefore urges its members to be aware of the risks involved and to work with the Labour Inspectorate to take immediate action to investigate and resolve any such issues within their systems.’ – PUTTING PEOPLE IN BUSINESS

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LISTEN before you buy

All franchise agreements put a lot of power in the hands of the franchisor. Whether a franchisor uses that power wisely or carelessly comes down to their character. Their character will have a huge impact on your experience as a franchisee and may be the most important thing you should assess before buying a franchise. It’s also the hardest thing to assess. But you can learn a lot by asking smart questions of other franchisees and listening closely to how they answer. Ask about how the franchisor communicates and how they act when challenged or wrong, how they introduce change, how they respond to franchisees struggling under personal circumstances and how they demonstrate that they have their franchisees’ best interests at heart. Listen to what is said, how it is said and what is perhaps glossed over.

LOOK BEFORE You’ll begin to get a sense YOU of how LEAP things really operate in that franchise system.

Franchising is a powerful way of doing Michael Bright business, but the same forces that make Specialist Franchise Lawyer franchising great also create vulnerability 021 2666 395 and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

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opportunity: food & beverage

Domino’s rewards total commitment as couple change careers and communities


sk Paul O’Leary about his first 12 months as a Domino’s franchisee and you’ll get an honest answer. ‘It’s been the hardest year of our lives, mentally, physically and emotionally,’ he laughs. ‘And the moment we were getting on top of it, we decided to open our second store! But the Domino’s team have been really supportive – they’re incredibly hardworking and they’ve all been through it themselves so they understand, and now we’re starting to see the light at the end of the tunnel and achieve real results.’ The former police officer and his school teacher wife, Lisa, started looking at franchise opportunities a couple of years ago when, still in their 40s and with their children having left home, they decided the time had come to build some financial security for their future. ‘We went on the Franchise New Zealand website and got the magazine, which we found a great source of info with lots of helpful advice, and then we started talking to Domino’s. We liked the fact that they were innovative, making great use of technology and were clearly going places. They were great to deal with and very helpful, and when the kids told us, “Everyone goes to Domino’s!” that was the clincher.’ Following the website’s advice, Paul and Lisa did their homework thoroughly and also consulted franchise specialists. ‘Philip Morrison of Franchise Accountants was brilliant, he talked to me for over an hour on the phone before we even took him on. He gave us a lot of confidence.’

lead by example With Domino’s help, Paul and Lisa identified a good opportunity in New Plymouth where there was an existing Domino’s store for sale on one side of town, meaning that a second store could be opened on the other side one day. The only snag was that they currently lived in Hawke’s Bay, but their determination and commitment saw them prepared to make a move – which they did just a week before taking over their new business. ‘I’d already done six weeks’ training at the corporate store in Auckland by then, starting at the beginning with things like cleaning and making dough, then working my way through all the skills right up to back office systems, marketing and management. I learned you can’t own a Domino’s and expect to be successful by sitting in the background – you have to be hands-on and lead by example. When you have 50 staff over the two stores, as we do now, that’s really important.’ Paul says that after 18 years in the police force, he found a lot of the skills he had learned were directly transferable to his new business. ‘I was used to dealing with the public and young people, to making decisions and – PUTTING PEOPLE IN BUSINESS

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Paul and Lisa O’Leary: ‘Everyone goes to Domino’s’

remaining calm under pressure – although I must admit it was amazingly stressful in the rush hours at first,’ he admits with a grin. ‘But we had a manager who had been there for 10 years and he’s been great. That enabled us to plan to open the second store: we trained up more staff and Domino’s put the word out to find an experienced manager to help run it. ‘Now they are both open, everyone’s learning from each other and I’m able to focus on working on the business: growing sales, getting out into the community, upskilling staff and, of course, delivering great products and great service. I’m also drilling down into the figures and finding out where we can improve with the help of our Domino’s field consultant, Amanda. She’s been just amazing and has an incredible knowledge of this business. We also talk to – and listen to – a lot of our fellow franchisees and have learned that the best way to succeed is to follow the system. There’s no need to re-invent the wheel.’

do what it takes Scott Bush, Domino’s General Manager NZ, says that Paul and Lisa’s first year is a pretty fair reflection of what it takes to succeed as a Domino’s franchisee: total commitment and the determination to learn, apply what you are taught and do what it takes to succeed. ‘The Domino’s systems have been perfected in over 13,000 outlets, and we’re constantly introducing new technologies to deliver hotter, better, faster products to our customers. We’re ahead of the game in everything from high speed ovens to online ordering to GPS pizza trackers. And drone delivery is not a PR gimmick – it could be seriously live in just a couple more years. It’s no coincidence that Paul and Lisa’s kids told them, “Everyone goes to Domino’s!” ‘For anyone who shares our vision and has the drive to make it work for them, we have Domino’s locations available right now in regional centres and fast-growing areas. The investment for new franchisees is from $500,000 depending advertiser info on location, we have good Domino’s relationships with the banks for funding, and the returns can be Contact considerable. ‘Wherever you are, call me now and find out how joining Domino’s can help you create a brave new world for yourself.’

Franchising Team P 0508 4 FRANCHISE 0508 4 37262 franchise.recruitment@

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opportunity: home & building

Geoff Luke: ‘It’s a sustainable business with a unique product’

‘You can easily spot our lawns in a new development – they’re the ones that don’t die,’ Regan says. ‘Woolgro is getting known as the best product around, which is why the landscapers approached us. I was in sales and marketing for ten years, so believe me when I say that this is an easy sell.’

healthy income There are already six franchisees around the country and growing demand means Woolgro is urgently looking for more, especially in the key markets of Waikato, Wellington and Christchurch. Franchises are available from $35,000 to $50,000 depending on location, and can offer a healthy income and return on investment. Regan says that, as with any new business, he had to work hard at the start to get it established but as awareness of the brand grows, so that has become easier – in fact, he has now bought two territories and is employing staff to help meet demand. Lawns can be laid all year round, much to the delight of developers, but no-one wants their lawn out of action during a family holiday, ‘So I can pretty much take January off,’ says Regan.

Woolgro urgently needs more franchisees to meet demand for its revolutionary lawn


fter lots of planting, the garden was looking lush and colourful. Only one thing was spoiling the view from our editor’s home office – the lawn. Despite his best efforts, the birds had eaten half the seeds, Auckland’s rain had washed the rest away and the result was a weedridden mess. The solution was right in front of him in Franchise New Zealand – Woolgro. He called the company, their local franchisee came round and quoted, and a few months later, there’s a beautiful, rich green lawn. ‘Everybody comments on it, and everybody gets told about Woolgro,’ he says. ‘We were happy to pay the bill and we’ve become real advocates for the product. It really does do what it promises!’

quick, easy and reliable So what makes Woolgro so effective? Rather than being sown, sprayed, or rolled-out turf, Woolgro comes as a paper-backed mat made of unscoured wool combined with recycled jute from coffee sacks and a choice of grass seed. The wool contains a handy range of natural nutrients while the fibres retain moisture. During manufacture it’s laid down in ten fine layers and every layer has seed in. ‘The result is quick and easy to lay, can be cut to any shape and, best of all, the seeds are trapped and evenly-spaced so heavy rain or birds can’t affect them,’ explains Regan Matthews, the North Auckland franchisee who laid the editor’s lawn. ‘The thickness of the matting suppresses weeds while the lawn is being established. With installed irrigation and our regular follow-up checks, the system is virtually guaranteed every time and the customer gets a contract to that effect.’ It’s light, too – Regan walked into the garden with a fifteen square metre roll under each arm, and installation was impressively quick and easy. The quality of the product means that Woolgro franchisees get plenty of referrals from satisfied clients, and one of New Zealand’s best-known landscaping companies has recently switched from using turf (where the roots are damaged when moved) to using Woolgro on every job because of the guaranteed quality.

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‘I’m making decent money, the product quality is great, franchisor Geoff Luke is very good at working behind the scenes to give you what you need and there are lots of opportunities for add-on sales like after-care, edging or whatever if you want to do it. If you have a bit of gardening nous and can focus on customer service, Woolgro is a great business.’ Woolgro is looking for people who enjoy talking to all sorts of clients, have the right attitude and can deliver a great customer experience every time. ‘You don’t need experience as long as you’re a bit practical and enjoy working outside,’ says Geoff. ‘If you want a sustainable business with a unique product, call me today.’

advertiser info Woolgro Contact Geoff Luke P 0-9-570 1985 P 0800 966 5476 M 021 957 600



Build a sustainable and enjoyable business • Innovative, lightweight & efficient – Woolgro lawn mat • Carefully developed systems for sales, preparation, laying, aftercare and accounting • Proven results with a unique customer guarantee • Manage your own business and be part of the new revolution in lawn establishment • Full training given – no landscaping experience needed – just a desire to provide excellent results, great customer service and enjoy happy clients

Contact Geoff Luke today! Call 021 957 600 or 09 570 1985


Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:14 PM

buying a franchise: research

questions to

ASK FRANCHISEES Want to know what a franchise is really like? Ask the people who are already there


ne of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system. After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches. • Choose which franchisees you interview. You want to talk to a mix of established people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. You especially want to talk to franchisees in locations or territories similar to the one you are considering. • Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees from the franchisor and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information. • If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic and balanced an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective. • Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions. Also, people can be reluctant to put something in writing if they think there is a chance of it getting back to the franchisor – even accidentally. • Do prepare for interviews – whether in person or over the phone – in advance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run so talking to you is taking them away from that. Be appreciative. To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those. – PUTTING PEOPLE IN BUSINESS

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how does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask: • What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success? • What do you enjoy about the business? What do you dislike? • What hours are you open? How much time do you spend doing preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home? • What was the impact of running the business upon your family and social life when you first started? What is it now? • How has your experience matched up to what the franchisor told you?

preparation An established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start. • How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved? • What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support? • What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

ongoing Once you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product mark-up of some kind, so you want to be certain you’ll get value for money. • How good is the support you receive from the franchisor? What form does it take? How responsive is the franchisor to requests? • What marketing and promotional campaigns are provided? On

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buying a franchise: research

the whole, are they effective? What additional activities do you have to carry out yourself? • Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money?

First established in 2015, Majestic is a New Zealand owned and operated premium café brand that’s revolutionising the café scene. 3 Strong support 3 Competitive difference 3 Innovative concept

3 Realistic fees 3 High margin products 3 Experienced team

• Have you had to have a re-fit within the term of your franchise agreement? How much consultation was there? Did it increase sales? • If there is any specialist software provided, how good is it? Is it easy-touse? Is it reliable? Do all franchisees use the same system? • Does the franchisor carry out benchmarking across the franchise network? Is this helpful? How do they follow up? • If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees? • What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they? • Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

Key opportunities in

Auckland, Hamilton, Tauranga, New Plymouth, Wellington, Nelson, Christchurch, Queenstown, Invercargill and more Call Chris Cox on 021 521 669 or visit

74 EDIT Questions 73.indd 2

financial It might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive. • Were the franchisor’s projections correct about the amount of capital and/or borrowing you would initially require? Did they include working

Franchise New Zealand

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capital? Have you had to increase your investment since? • Were there any hidden fees or unexpected costs? If so, what were they? • How long were you trading before you achieved break-even? How long before you started generating income from the business?


• Has the return been in line with your expectations? • What has the single greatest effect upon your annual net profit?

technology Technology is increasingly affecting all kinds of businesses. Is your intended franchise switched on to the opportunities and threats it offers? • Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees? • What information about your business does the franchisor have access to? Does it enable them to assist you better? • Does the franchise have a good website, and how does it affect franchisees? Does it offer products direct to customers? Do you feel you are in competition with the website or is it a good source of leads or business for you? • Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place? • What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it? Was it worth the cost to you?

relationship Finally, one of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself? • How would you describe your relationship with the franchisor and other franchisees? • Have there been problems between franchisees – eg, competing for customers? How did the franchisor manage the situation? • Have there been significant disputes between a franchisee and the franchisor? How were they handled? Did you feel the franchisor acted in the best interests of the franchise as a whole? • Is there good two-way communication with the franchisor? How does this happen? How often? • How often do you meet or chat to other franchisees? In person? Over the phone? On-line?

Rodney Wayne invites you to join this iconic New Zealand brand. Becoming a Rodney Wayne salon and Shampoo ’n’ Things owner comes with a host of unique benefits. Proven system for success Industry-leading training and support World-class marketing and customer engagement programme Superior products Strong buying power Franchise opportunities are available nationwide.

• If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

finally Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll gain an insight into the culture of the business, the type of people it attracts and how you might fit in. Talking to a variety of different franchisees should not only give you that more info knowledge; it should also give you a better understanding of what you See also the article Could You need to do to be successful. Be a Franchisee? at Do it right and it could be others coming to ask you questions in a few years’ time. You can also find 250 Questions to Ask Your Franchisor at – PUTTING PEOPLE IN BUSINESS

EDIT Questions 73.indd 3

Visit to learn more or call 09 358 4644 MOST AWARDED SALON, L’Oreal Style and Colour Trophy Awards 2016. FIVE STAR CUSTOMER SATISFACTION RATING, by Canstar Blue for Hair Salon Service and Advice 2016.

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Outstanding Opportunity Opening March 2018

SIERRA has secured a prime location and will be the only café offer in the new multi-level shopping centre in fast-growing Silverdale, anchored by a Farmers’ department store with an additional 30 speciality stores that are “best in class” to complete the overall shopping experience.

We are now accepting franchisee applications to secure this exciting opportunity and become part of the SIERRA success story. SIERRA Coffee was established in 1992 and is a 100% New Zealand owned and operated franchise with over 30 cafés nationwide offering: • Quality on-trend food and excellent locally roasted coffee • Excellent training and ongoing support • Highly passionate and experienced franchise team • Preferred bank finance arrangements • Continued expansion

To find out more contact: Murray Belcher 021 483 500

Sierra Coffee

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17/11/17 4:58 PM

opportunity: auto services

Jason and Katrina White: ‘Very happy on every level’

Business is pouring in for The Wheel Magician franchisees


ason White and his wife Katrina used to be farmers, and Jason was also the production manager for a couple of factories. ‘But I wanted to get away from managing staff, so when we moved into Wanganui I started to look around for a hands-on type job,’ says Jason. ‘I’ve always been mechanically-minded so when I saw The Wheel Magician franchise I had a really good look and decided it was for me.’ The Wheel Magician offers on-site repairs to alloy wheels, combining maximum results for customers with minimum inconvenience and costs. ‘Franchisees take the damaged wheel off the car and repair it in the back of their van using a specially-developed grinding, sanding and repainting process,’ explains Alan Thomas, who founded the franchise with his wife Lisa back in 2010. ‘The aim is to get the wheel back to as close to factory standard as possible. Very small quantities of paint are needed and the end result is a business with very low overheads – no premises required, just a mobile workshop and lots of enthusiasm.’

from rim shot to SLAM DUNK as business grows, so franchisees will be able to put on second vans or divide their territories. Either way, it’s a great opportunity for the right people.’ The Wheel Magician franchise costs from $48,950 +gst depending on territory. ‘The fee includes two week’s full training and the complete set of required tools, and the only other requirement is a suitable van. ‘What we need are people advertiser info with an interest in cars, a The Wheel Magician knack for solving problems and the desire to get stuck become-a-franchisee in,’ says Alan. ‘Download your Contact free information pack from Alan Thomas our website today, because P 0800 537 233 business is pouring in!’

I’m very happy on every level The combination appealed to Jason and Katrina, who is a senior financial manager by profession, ‘So she not only checked out the franchise – she also handles the accounts,’ grins Jason. ‘I only started in business in September but I’ve been blown away by the potential. I’ve been careful not to over-stretch myself at first, but in only eight weeks I’m getting some really good feedback from the car dealers and I’ve only tapped a small part of my territory. ‘I’m very happy on every level. If you look at the nitty-gritty, just think how many vehicles are on the road every second of the day, and how many are kerbed every hour. Some drivers don’t worry but many do, and one of the pleasures of the job is seeing customers over the moon once we’ve done our magic! Not only are we restoring a car’s looks and value, we’re doing it for a fraction of the cost of a new wheel. ‘Customers like a happy chappie, a good job, and someone who is punctual. Being a bit of a perfectionist is also essential in this business, so I’m doing things slowly at this stage as I build up speed. That means about six wheels per day, but one of my more experienced colleagues is just humming and averaging around 200 wheels a month. He’s living the dream too – he leaves home at 8am, is always home by 4.30pm and rarely works a Saturday. That’s pretty attractive after a seven-day operation like farming, and will still give me time to go fishing!’ Not that Jason is lacking in ambition. ‘I’m planning on getting a second van in about six months for my son to operate, which will build the business further, but frankly I suspect I’ll need a third van with the potential there really is.’

franchisees urgently needed everywhere With 11 franchisees already established, The Wheel Magician still has an urgent need for more franchisees. ‘I probably need 15 in Auckland alone as cars keep pouring on to the Auckland roads, but it’s the same in many other areas,’ Alan smiles. ‘We’ve split the country into 50 territories and, – PUTTING PEOPLE IN BUSINESS

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Up to 700,000 dogs need your love and care! Did you know? Around 29% of New Zealand households own a dog At Jim’s you learn from a NZ Award-winning dog groomer to provide an awesome professional service – again and again! Jim's brand is well-known in New Zealand, plus there are over 3,000 franchisees around the world – so we have the experience you need Joining Jim’s • Your own purpose-built Jim’s dog trailer • Full training Dog Wash • Uniforms gives you: Everything you need to run a professional and branded business, from promotional items to grooming equipment Call today to ask about how you can build a hugely fun and rewarding business with Jim’s Dog Wash

You’ve seen the trailers why not join the team? You’ll have the comfort of knowing more than 3,000 others worldwide have succeeded — so can you! GREAT REPUTATION

Clients trust Jim’s which means they're happy to pay more for peace of mind


You'll always feel guided and supported with options to learn tried and trusted ways to grow your business


This means Jim’s don’t take a percentage of your income — you keep more of what you earn ensuring you’re rewarded for your own effort We’re always on the lookout for self-motivated people who wish to succeed. The investment level is from $15,000.

Call today 0800 454 654

CALL NOW Ph: 0800 454 654 Territories available from Kerikeri to Wellington

SPECIAL DEALS - Call NOW! We're so busy we've decided to offer special deals on three Auckland territories and several regional cities

from only

$35,500 plus GST

As a Jim's Tree and Stump Removal franchisee you can receive referrals from over 260 Jim’s Mowing franchisees. This enables you to provide *You’ll also need to Jim’s quality customer service, whilst profiting from: purchase, hire or lease

• Quality training, both initial and ongoing a suitable truck, chipper, grinder and a range of gear • Highly developed business operating procedures • Reduced rates: insurance; leases; financing and supplies • Being part of the nationally recognised Jim’s brand • A comprehensive manual

Contact Brendon 021 818 926

Becoming your own boss is easier than you might think – with Jim’s 78 Ads_78.indd 1




Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:15 PM

opportunity: home services


determination Jim’s Dog Wash wheels out franchise opportunities throughout New Zealand Jim’s Dog Wash allows the flexibility to be a full-time or parttime business where the franchisee could, for example, work only during school hours. ‘At the full-time end of the scale, I was very pleased when Dennis did his first $4,000 week, so there’s enormous potential for the right people,’ Angela says. Dennis Anderson has found the purpose-built Jim’s Dog Wash trailer brilliantly suited to the task


hen her friends heard Angela Anderson’s plans to expand her successful dog grooming parlour and grooming academy by becoming a Jim’s Dog Wash franchisee, they suggested she was barking mad. ‘Why do you need a franchise?’ they asked. ‘Do it on your own,’ they said. After all, Angela was New Zealand’s first Internationally Certified Master Groomer, twice-certified Sasha Reiss poodle grooming expert and, on a number of occasions, a member of the Groomteam representing New Zealand dog grooming on the world stage. Angela quickly pointed out that it wouldn’t be her operating the Jim’s Dog Wash trailer but her husband Dennis. He had never groomed before, so it was an ideal test – would the model work for someone with no experience? Having grown her business from a start-up, Angela was well aware of the branding, marketing, business systems and other financial benefits of joining a franchise, especially when it’s as reputable and long-standing as Jim’s Group, the world’s largest home services franchise system. Two years ago, the couple set the wheels in motion. While she continued working in her business, Dennis hitched up his brand-new, fully-equipped Jim’s Dog Wash trailer and hit the road on Auckland’s North Shore. The couple soon learned the financial and personal benefits of the Jim’s Group business model, and experienced just what it means to have that bearded man in the floppy hat on their mobile dog wash trailer – instant recognition and a ready-made reputation.’

full-time opportunities Last year, Angela and Dennis enthusiastically agreed to step up from territory franchisee to North Island franchisor: Dennis to recruit and support new Jim’s Dog Wash franchisees and Angela to be the official washing and grooming trainer for the North Island. For a new franchisee, being trained by arguably the country’s best dog groomer is a benefit of incalculable value. They’ll find plenty of business awaiting them, too – New Zealand has one of the world’s highest rates of dog ownership. ‘A 2011 survey showed over 700,000 registered dogs across 29 percent of the country’s households,’ says Angela, ‘and I suspect those figures have increased substantially since then. From our own experience, we can assure anyone interested in a Jim’s Dog Wash franchise that they will be amazed at just how quickly they can build the client base necessary to earn a good target income.’ – PUTTING PEOPLE IN BUSINESS

Jims Dog Wash 79.indd 1

‘The Jim’s Group Pay-for-Work guarantee goes a long way towards helping them establish their business at this level. It provides an agreed amount every week to cover business development activities such as free dog washes: this is not a hand-out but payment for getting out there and making things happen, and it really works. We already have two franchisees getting established in Tauranga and another about to start in South Auckland.’

everything you need The $30,000 +gst franchise fee includes a full month’s training with accommodation on-site in Auckland. ‘It sets Jim’s Dog Wash apart from other grooming services that we consider this level of training is what you need to offer a totally professional service,’ says Angela. ‘It’s not all about the dog, either – we also teach customer relations techniques such as how to draw a new client out on what they want for their fur child.’ New franchisees also have three days’ induction on the business side of things, either in Auckland or Jim’s Group head office in Melbourne. On top of all this, the franchise fee includes an exclusive territory based on 4,000 homes, a call centre to both generate leads and handle enquiries when you are working, uniforms and business manuals. The only other thing you’ll need is the bright red mobile wash trailer, which Dennis has found brilliantly suited to the task. This costs $25,000 +gst and delivery costs, and consists of a stylishly-moulded fibreglass unit mounted on a galvanised trailer with such franchisee- and dog-friendly features as electrically-controlled height-adjustable grooming tables, an easily accessible hydrobath, hot and cold water options, drying blowers and plenty of natural and artificial light so the dogs don’t get unnerved. On an ongoing basis, there’s a monthly fee that remains stable as your business grows, no lead fees on clients you find yourself, marketing with the Jim’s brand and local support from Dennis and Angela. ‘I’m readily available to help franchisees to improve their skills,’ Angela offers. ‘All you need at each client’s home is a power source and a hose. Some dogs can take just 15 minutes while others are over two hours, so advertiser info you get a lot of variety – and a lot of repeat business which means Jim’s Dog Wash recurring income. If you are fit, determined to succeed in your own Contact business and (of course) love dogs, P 0800 454 654 and it’s a great opportunity. Dennis (North Island) ‘To learn more, call us now. We’ve got dog owners throughout New Zealand scratching at the door!’

Jill (South Island) will contact you

79 30/11/17 6:17 PM

franchise development: starting from scratch



with our franchise management software

Philip Morrison provides an introduction to what you’ll need to think about when franchising a business

To arrange a demo, email us at Visit for more information.


FRI2277 Franchise Infinity Compliance v3.indd 1

23/08/17 9:57 AM

• The largest Franchise Operation Refilling & Remanufacturing Inkjet and Laser Cartridges in the world • Operating 1650 Stores over 60 countries worldwide • Established in New Zealand since year 2000 with 40 Stores operating nationwide • New store areas and resales available • Full training & support provided • Excellent Returns

Master Franchisee

Geoff Smith


Tel: 03 446 8600 Mob: 0274 339 829 Email: Cartridge World stores are independently owned and operated

Why Pay more to print?

80 EDIT How to Franchise 80.indd 1

Franchised business networks touch many different industries these days from retail and food to home services and business-to-business. Some are owner/operator businesses while others occupy vast premises with hundreds of staff and thousands of stock lines. The 2017 Franchising New Zealand survey by Massey University suggests that there are 631 franchise systems in New Zealand with about 37,000 franchisees employing almost 125,000 people and a turnover equivalent to 11 percent of the nation’s GDP (read more at It should therefore come as no surprise to learn that franchising can be likened to Joseph’s technicolour dream coat, with a vast range of inputs intermingled to produce the overall effect. What is appropriate for one industry is not appropriate for another; what works for one business may not work for another. That means it’s important to take professional advice to create a workable and sustainable business model. Over the years, we have observed many DIY-built franchise systems. These are often doomed to failure before they start, or underperform and typically give franchising a bad name. Before you take money from someone else for a franchise, then, you need to invest some of your own money into developing a robust and sustainable franchise format. Use a consultant who has standing in the franchise sector, and beware – not all consultants are created equal. The first question to ask would be: ‘Are they a member of the Franchise Association of New Zealand?’

• Turn Key operation

For further information please contact:

reen Acres, the company that became New Zealand’s largest home services franchise, started off with one man mowing lawns in Auckland. From a single outlet in Ponsonby, BurgerFuel has become a publicly-listed company with outlets throughout the Middle East. Fastway grew from a man with two vans in Hawkes Bay to a multi-national courier and post company. Franchising made it all possible – but could you follow in their footsteps and franchise your own business?

where do i begin? As the flowchart (right) suggests, the first place to start is with the business concept itself. Do you have a successful business already? You’d be surprised how many people with an ailing business think of franchising it as a way out of their financial difficulties rather than as a way to get themselves (and others) deeper in the mire. Or are you considering bringing in an overseas-based franchise business model into New Zealand?

pilot operation Either way, you’ll need a workable concept and a proper business plan before you develop a pilot operation. A pilot operation is essential to test systems, marketing, supply chains, service, pricing, margins, seasonality Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:16 PM

Proof of Concept

Feasibility Assessment

Reconfigure and Trial

Business review and financial modelling

Franchise Process Preparation

Make required changes highlighted by feasibility study

Franchise Documentation

Franchise Association of New Zealand compliant




Do Not Proceed

Pilot Operation

Business Plan


Business Concept


Franchise Manuals Franchisor, Franchisee, Training

Corporate Identity & Marketing Strategy & Planning

Franchise Recruitment Disclosure & Recruitment Pack

Franchise Agreement Legal Brief

The Franchising Process ©Franchise Accountants Ltd

Franchise Management System Governance, Strategic, Operational & Financial and ongoing support

and all sorts of other essential elements. Part of establishing a pilot operation is also to try what works and find out what doesn’t, and to document the systems as they are developed. Sounds like hard work? Well, this is what future franchisees will be expecting to pay for.

feasibility assessment Franchising is not a golden bullet to success in business. It’s one type of business model or configuration that a business can operate through but it’s not the only one; in some cases, a franchise business model may not be suitable. So is your business franchiseable? To find this out, you’ll need to get your advisor to undertake a franchise feasibility assessment. This is a structured approach that covers all the key components which determine how a workable franchise would be configured. Just as going to war under-prepared can have fatal consequences, so going to market without adequate preparation can kill your business. The purpose of the feasibility assessment is to build a franchise model that is scalable, replicable, profitable, viable and sustainable for the stakeholders – franchisor and franchisees alike. This creates the platform from which you can develop your franchise system.

franchise process preparation Once the feasibility assessment has been completed, an informed decision can be made whether to proceed. If the decision is yes, it may then be necessary to re-model aspects of the pilot business so it can be configured into a franchiseable business, and then to test and measure the changes to ensure they achieve the desired results. All this takes time, which is why franchising a business is not a quick process – if you do it properly. – PUTTING PEOPLE IN BUSINESS

EDIT How to Franchise 80.indd 2

Information Management Systems Document, POS, Franchise & Communications

franchise documentation Once the business model has been properly developed and proven through the pilot operation, the next stage is to prepare the various documents that you and your franchisees will need to establish, promote and run successful clones of your pilot operation in new locations. All of this documentation should, where appropriate, be compliant with the Code of Practice and Code of Ethics of the Franchise Association right from the start. There is no franchise-specific legislation in New Zealand, but compliance with the Codes and Association membership helps reassure potential franchisees. Franchise documentation breaks down into a number of different areas. franchise manuals These document the systems and processes by which your franchise operates. A manual set may include franchisee and franchisor manuals, operating manuals, training manuals, health & safety manuals and more. They form an integral part of the franchise system and a major part of the Intellectual Property (IP) which the franchisee is going to use. As such, they are commonly referenced in your franchise agreement and must be returned to you at the termination of each franchise agreement. corporate identity & marketing A franchise needs a brand that will encapsulate the business, and marketing systems that will attract customers for franchisees. These must not only be properly-developed and proven in the pilot outlet, but also properly protected. The brand, logos, website addresses in all their variations and other items also form a part of the new franchisor’s IP and need to be registered and secured prior to franchising.

81 30/11/17 6:16 PM

FRANCHISE OPPORTUNITY OF A LIFETIME Franchisees must have access to proper marketing material and clear guidelines on brand values and usage. Failure to do so may lead to you losing control of your brand. BEFORE


“ If you are ready for a new challenge come join us! We would love to hear from you”. Steve Todd (Franchisor)



?Great Profit Margins ?Very Little Competition ?Great Customer Feedback

AluRestore Offers:

?Exclusive Territories ?State of the Art Equipment ?Full Training and Support ?Comprehensive Manuals


OR CALL STEVE 0274 756 937

franchise recruitment Building a franchise system is one thing; recruiting franchisees is another. You will need to attract, inform, evaluate and appoint suitable people as franchisees. This will require advertising in a variety of media, the creation of information packs and, for serious prospects, the preparation of a full and detailed Disclosure Document. Documents may include figures showing the performance of the pilot operation or other outlets. You must consult a franchise-experienced accountant and a lawyer in the preparation of such material. franchise agreement This is the contract which governs the ongoing relationship between the franchisor and franchisee and is the basis of the whole franchise. It’s therefore vital that it is properly developed for your specific business and not just a ‘cut-and-paste’ job from other agreements. Your consultant should develop a proper brief for your lawyer which will set out the main elements of the franchise including fees, territories, causes of termination, etc. information management systems These days, documentation isn’t just about documents – it covers digital and online systems too. One of the advantages of a franchise should be that it allows franchisees to benchmark their performance against others and franchisors to spot areas where the right support or training can maximise potential. It’s easier to build in the right systems to achieve this from the start, rather than trying to retro-fit at a later stage. Take your consultant’s advice regarding data-gathering and data-sharing POS systems, on-line accounting with common coding, and suitable communications tools.

ongoing franchise management The outcome of this documentation process is you will have a ‘business in a box’ to present to a new franchisee, with all the documentation, training and systems in place for them to develop a successful business under the franchise brand. This is part of the substance for which new franchisees will pay an upfront franchise fee. However, as a new franchisor you will still have L-plates on for some time as your franchise network grows and you learn the diverse skills of leadership, support and compliance management that all franchises need. You will also need a way of bringing together all the information and structures of the business. A subscription-based internet software solution such as Franchise Infinity can provide the structure and disciplines you require. Your consultant, accountant and lawyer will form your professional support team, and it’s worth developing a relationship with a specialist franchise banker, too. Develop a peer group of other franchisors by going to franchise conferences, seminars and networking events – you’ll find that they’ll already have experienced the opportunities and issues you face, and will often share their experiences freely.

your own personal everest Sir Edmund Hillary didn’t climb Mt Everest on his own – he teamed up with the experienced Tenzing Norgay for the final assault. Similarly, scaling the challenges of building a franchise requires working with advisors who have navigated the path before. Engaging franchise-experienced specialists with proven track records will greatly improve your chances of launching your franchise business successfully. As this brief guide demonstrates, there’s a lot to learn about franchising your business. It requires commitment and the investment of considerable time and capital – and there are no short-cuts. The DIY route may seem cheaper but it is almost certain to cost you more in the long run, and the distractions may kill your existing business as well as your dreams. Build on solid foundations with the right architects and franchising has the potential to leverage your business from one to many. It can be a great journey, building a national brand with international potential and a about the author network that supports many families Philip Morrison is Managing and creates employment. There will Partner of Franchise always be challenges but there will Accountants, a specialist also be rewards. Do it right and enjoy accounting and consulting firm based in Auckland. the franchising journey.

82 EDIT How to Franchise 80.indd 3

Franchise New Zealand

Summer 2017/18

Year 26 Issue 04

30/11/17 6:16 PM

business & commercial

a chance to


BWS is a franchise for effective managers who want a competitive edge in a massive market

Offering a faster and better service, the idea proved an instant hit. With Nicola drumming up business, Simon was soon working full-time as one of the two boom operators, gaining hands-on experience that helped develop operational expertise and efficient techniques that form the basis of the new franchise. Today, BWS has four boom trucks, two ground-based wash trucks, six two-men crews, a warehouse and an office complex in Penrose.

professional, ethical and transparent


‘BWS has proven to be a highly profitable business,’ says Gael. ‘We have many national big-box clients in Auckland who are just waiting for BWS to set up in urban centres all round the country. It’s a combination that has plenty to offer someone with proven business, management and sales skills.’

Gael joined BWS last year as General Manager. With a background in business ownership and corporate management, Gael has worked closely with BWS founders Simon and Nicola Green and the team from multi-award-winning Franchize Consultants to structure a highly professional franchise system which will take BWS throughout the country.

The investment required is around $330,000, which includes $200,000 for a brand new BWS turnkey boom truck (this can be substantially financed, of course). The total also includes induction and initial in-house training (which covers travel to and from Auckland, accommodation and living expenses); required training for employees, such as an elevated platform operator’s course and Site Safe Certification; office management and communication systems; the marketing launch fund and an owner’s vehicle.

t might sound like a hands-on sort of business, but BWS (it stands for Building Wash Services) is actually a great opportunity for business builders with management and sales skills. ‘We have clients ready and waiting in urban areas all over the country, and if you already have a network of connections to leverage in your own region you can quickly build a substantial business,’ says Gael Gordon.

BWS was created back in 2009 when Simon and Nicola started investigating new business opportunities. Simon already had a successful career in commercial property sales and leasing so he knew the issues that landlords and tenants face in maintaining their buildings properly. ‘It’s not just about looking good; there are health and safety issues that make regular washing a must for commercial and industrial buildings,’ Simon explains. ‘In addition, warranties often require regular washing of exterior surfaces. For franchisees with the right know-how and equipment, that offers the prospect of significant recurring income. ‘Speaking with my larger institutional clients confirmed there was potential for a commercial building washing service using a more cost-effective method than the pricey and time-consuming scaffolding that others were using to meet health and safety regulations. We realised that solving that problem would give us a real competitive edge, so we did. Eight years later, we’re a market leader in Auckland and are ready to expand nationwide.’

simple and effective Months of research, innovation and development, and practical training went into creating a simple and effective solution: a truck-mounted cherry-picker boom. ‘This is custom-built by Snorkel (a world leader in aerial work platforms) to give us a 16 metre reach,’ Simon explains. ‘That’s the average height of a five-storey building and higher than most big-box retail outlets. The boom truck itself is fully customised and fitted out with pumps, water heater and two high pressure extending wands. In short, it gives BWS operators everything they need to provide customers with a variety of options: high pressure water blasting; environmentally friendly bio-chemical soft washing; hot water washing; and floor and pavement scrubbing, as well as glass and internal cleaning.’ – PUTTING PEOPLE IN BUSINESS

Building Wash Services 83.indd 1

The figure quoted also includes an amount for the franchisee’s initial accounting and legal costs and $30,000 for working capital – a full breakdown is available on request.

right calibre of franchisee Simon and Gael are looking to bring on board the right people as franchisees for urban areas throughout New Zealand, other than Auckland. ‘They need to share our enthusiasm, drive and commitment to exceeding expectations of service,’ says Gael. ‘Previous success as a business owner would be an asset, with proven sales skills and the ability to identify opportunities, meet targets and manage customer and staff relationships also paramount. And, while management experience is a must, they have to be prepared to get out there on the boom at first to learn the business inside out.’ Gael concludes, ‘A BWS franchise is an excellent opportunity. It is a business model which offers high income potential for franchisees who follow our proven processes and systems, advertiser info and a franchise model that has BWS been developed to be effective, profitable and sustainable. If Contact you feel you have the right stuff, Gael Gordon we’re keen to hear from you. P 0800 470 075 To be honest, if I were 10 years M 021 242 0123 younger I’d be the first putting up my hand.’

83 30/11/17 6:20 PM

Westpac Directo Over 275 different franchises

what’s available?

what do they do?

what does it cost?

how many are there?

who do I contact?

0800 Sunshade


0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7


Home & Building


number in NZ, globally


investment from


page number

A-B franchise and business opportunities get more information P 0-6-876 9675

AA Auto Centre

Auto Services


Become a premier provider in the vehicle service and repair market.

34 34

P 0-9-966 8704

A Buyer’s Choice Home Inspections

Home & Building


Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

13 200

John Goodrum M 021 945 140 E W

Home & Building


New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

6 6

Lena Harrington P 0-3-341 3566 M 021 361 622 E W

Health & Fitness


North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E W







Iconic French fashion jewellery that fuses the fashionable with the affordable.

11 340

P 0800 242 842



Home & Building


Alurestore is the only mobile franchise of its kind in NZ. Alurestore offers customers the opportunity to restore their joinery or change the colour. Complete training package and equipment supplied. Huge potential for enthusiastic new franchisees. Come and join us as we expand. Call now.

1 1

Steve & Beryl Todd P 0508 737 867 M 027 475 6937 E W

Anchor Franchise


Food & Beverage


Market leader in the sales and distribution of milk products and beverages throughout New 65 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 65 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson P 0-9-374 9303 E W

Health & Fitness


Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16.

35 1300+

P 0-7-974 4589

Business & Commercial


Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E W

Armstrong Smarter Security

Business & Commercial


Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move



Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-422 2285

Food & Beverage


With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E W

Bark Busters

Leisure & Education

$22,000 $30,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.

5 275

P 0800 167 710




New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E W

Beds R Us



Join New Zealand’s largest independent bedding group. Franchise opportunities available with full training and support. Very competitive fee structure, co-ordinated national advertising programme and great supplier partnerships. Looking for motivated and skilled operators with passion and drive.

50 50

Cindy Lui M 027 525 1424 E W

Bin Inn Retail Group Co-operative



Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

P 0-7-575 6939

Blink n Clean

Home Services


Technicians need to be energetic and have an eye for excellence.

New New

P 0800 254 656

Health & Fitness


Body Audit provides a valuable tool for health, fitness and weight management, providing body composition testing services for workplaces, gyms, groups and individuals. Seeking go-getters with drive, vision, passion and enthusiasm. Experience not essential, full training, sales and marketing guidance and ongoing support provided.

New New

Michelle Rosewarne M 0274 331 266 E W




Specialists in supplying all textbooks nationally to schools and other educational institutions. Our strength is in our ability to provide value for money. Franchisees work in a stable market, with minimal overheads and enjoy flexible hours which operate around the school year.

18 18

Michael Win P 0-3-377 9555 E W

Books & Gifts Direct



Books and gifts sold directly from lunchrooms and receptions.

45 200

P 0-9-9477 0012

Breakers Café & Bar

Food & Beverage


Proven franchise model providing Kiwi fare at affordable prices.

7 7

P 0-6-834 0537


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2017/18 Year 26 Issue 04

Anytime Fitness Appliance Tagging Services

Bakers Delight

Body Audit NZ

EDIT DIR 2604 84.indd 1




30/11/17 6:20 PM

ctory of Franchising 84 franchise and business opportunities

94 specialist advisors

96 consultants and others

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.


choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at



number in NZ, globally


investment from


page number

franchise and business opportunities B-C get more information

Brucies Lawnmowing & Garden Care

Home Services


Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

Bruce Rea P 0-9-267 7244 M 027 273 4992 E W

Brumby’s Bakeries

Food & Beverage


Part of the New Zealand bakery market for over 15 years.

8 200+

P 0-9-973 4821

Budding Ideas

Business & Commercial


100% NZ owned, specialising in the hire of artificial flower displays.

6 6

P 0-9-837 1219

Building Wash Services 83

Business & Commercial


BWS is the market leader in the exterior washing of commercial buildings. Outstanding opportunities for, motivated self-starters with an eye for details, a good understanding of safety and sales ability. Being trade qualified or experienced in commercial property of benefit. Full induction and training programme.

New New

Simon Green P 0800 470 075 M 021 523 301 E W


Food & Beverage

$300,000+ BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

30 41

Craig Notman P 0-9-376 6007 E W

Burger Wisconsin

Food & Beverage


At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E W

Business Buddy

Financial Services


Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

1 1

Kirsten Hawke P 0800 283 399 E W

Health & Beauty

$125,000+ Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

37 37


Café Botannix

Food & Beverage


Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

Murray Belcher P 0-9-444 4369 E


Food & Beverage


The world’s largest mobile coffee franchise in the fast growth coffee industry.

11 230+

M 027 937 0894

Financial Services


Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Home & Building


We are offering driven, motivated people the opportunity to become a Cambridge Homes franchisee. Our motto is to be with you ‘Every step of the way’. This means that our team are dedicated to assisting you through the entire home building process.

5 5

Tim Santer M 021 409 763 E W

Food & Beverage


We are looking for enthusiastic franchisees to join the Carl’s Jr. team and grow the business together with Restaurant Brand’s support. You need to be hands-on and goal focused. Operational training is provided.

18 1300+

Alan Brooks M 021 276 9769 E W



The largest, most experienced cartridge refilling company worldwide. Franchisees operate 36 from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. 1650 Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

Geoff Smith P 0-3-446 8600 M 0274 339 829 E W

Cash Converters



Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E W

Central Landscape & Garden Supplies

Home & Building


Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E W

Champion Travel Referral Agents



A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee New entitles agents to earn a percentage of commission rebates on personal and referral travel New bookings made under contract. See for more information. ‘It pays to book Champion Travel!’

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E W


Home & Commercial $25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Ivone Sass P 0-9-304 0599 M 021 272 0084 E W

Clean Planet

Business & Commercial

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E W



CAL Systems Cambridge Homes


Carl’s Jr.

Cartridge World



Search the Westpac Directory of Franchising at

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Cleantastic Commercial Cleaning

get more information Kevin Richardson P 0800 800 055 E W

Business & Commercial


An established, award-winning franchise with over 300 franchisees operating around the country. This mobile cleaning service franchise offers high quality cleaning at cost effective prices. Franchisees utilise the brand, marketing systems, support and technical expertise. Comprehensive training, equipment, uniform, business cards and manuals provided.

Food & Beverage


Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Food & Beverage

$350,000+ Our unique business model of roasting coffee in full view of our guests and then serving the highest quality espresso with flair and a total commitment to outstanding service has seen Coffee Culture grow to become Canterbury’s leading chain of boutique coffee houses.

19 20

Mike King P 0-3-377 2605 E W

Food & Beverage


12 12

Amit Zamirly M 022 343 5704 E W


$200,000+ At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E W

Food & Beverage


NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Peter Webster P 0-9-520 1044 M 021 883 852 E W

Complete First Aid Supplies

Business & Commercial


Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

2 2

P 0-9-827 7726

Computer Troubleshooters



Do you have what it takes to be a Computer Troubleshooter? We are looking for entrepreneurs to join our well established franchise network. Computer Troubleshooters is a global ICT support franchise, first established in 1997 and operating in 300 locations across 15 countries.

15 300+

Dennis Jones P 0800 728 768 M 0274 922 911 E W

Food & Beverage


Distribution of snack products to retailers & other on-sellers.

43 43

P 0-3-349 6161

Food & Beverage


Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E W


Home & Building


Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

7 7

P 0-7-854 1518

Corporate Cabs

Business & Commercial


Corporate Cabs is New Zealand’s premier national cab operator.

400 400

P 0-9-632 0602

Cobb & Co.


Coffee Culture



Colourplus Columbus Coffee


Cookie Time Cookright Kitchen Services


You are invited to join Coffix and become your own boss in an ethical and environmentally responsible company. Coffix stores are offering exceptional Fairtrade coffee at a fair price and operating using a proven system that gives good income for a very low investment.

280 1000



number in NZ, globally


investment from


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C-E franchise and business opportunities

Nathan Bonney P 0-7-281 1197 M 0275 393 022 E W



Business & Commercial


Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 607 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 608 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Chris Barker P 0800 273 780 E W

Crest PropertyCare


Business & Commercial


If you have handyman skills, or are good with outside jobs, you may like to consider a Crest PropertyCare franchise. We provide caretaking services to schools and building owners, looking after their grounds and doing simple property maintenance duties. Franchises are available throughout NZ.

Chris Barker P 0800 273 780 M 021 939 204 E W


Home Services


Crewcut is a lawn and garden maintenance franchise with 26 years of success. With 260 commercial and residential contracts nationwide, our franchisees are supported across 260 Aotearoa with strong head office support, specific marketing strategies and core values that we encourage to uphold our operator’s integrity.

Pauli Horgan P 0800 800 286 E W

Crust Gourmet Pizza

Food & Beverage


Crust Gourmet Pizza is seeking business-minded people with financial management experience.

P 0061 7 5591 3242


Home & Building


Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E W

Deck & Fence Pro

Home Services


Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at

28 28

Duane Moul M 022 477 6477 E W

$450,000+ Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

100 2000+

P 0508 437 262 E W

Food & Beverage


Donut King is a speciality donut and coffee chain now available in NZ.

3 350

P 0061 7 5591 3242

Home & Building


Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 75

Derek Lilly P 0-3-443 5133 M 027 213 5133 E W

Home Services


Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 67 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 67 Our NZ franchises are an extremely affordable small business option.

Paula Lee-Smyth P 0800 948 432 E W



Duo Photography is a New Zealand-leading professional photography business and are the 7 only studios that are fully mobile. We are looking for people with a passion for photography and 7 a warm personality.

Adrian De La Fuente P 0-4-972 2364 M 022 734 5802 E W

Home & Building


New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Nick Hall P 0800 400 326 E W

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Craig Cameron M 0275 656 418 E W



Holds the rights to international e-bike brands and is looking for new partners.

4 4

M 021 644 405


Business & Commercial


The world’s largest embroidery, screen printing and promotional products franchise. 13 EmbroidMe focuses on the business to business market providing high quality branded apparel 350 and promotional products. Customised apparel with promotional merchandise and advertising speciality items. No prior experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E W

enableMe New Zealand

Financial Services


Want to help New Zealanders realise their financial goals and achieve financial freedom 8 faster? Here’s your chance - enableMe NZ is a business of highly trained professionals offering 8 financial personal training through impartial advice that helps Kiwis gain more control over their financial future.

Hamish Cowan P 0800 897 898 E W


Food & Beverage


A bold new look, an expanded menu and a whole new level of support.

42 100+

P 0-9-973 4821

Essential Beauty

Health & Beauty


Seeking franchisees to join the Essential Beauty team throughout NZ.

New 70

P 0061 8 8359 6622

Exceed Franchising

Home & Building


Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 26 years with welldesigned systems to help support your journey with us.

23 5

David Dovey P 0800 25 27 36 E W


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2017/18 Year 26 Issue 04


70, Food & Beverage 71

Donut King Dream Doors


Driving Miss Daisy New Zealand Duo Photography


Eco Insulation


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20 20

2 134

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number in NZ, globally


investment from


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franchise and business opportunities E-H get more information

Expense Reduction Analysts

Business & Commercial


World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings - no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E W

Expert Maths Tuition

Leisure & Education


Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463

Express Business Group

Home Services


Home services franchise which includes all initial equipment, training and great support.

70+ 3500

P 0800 397 737

Fastway Couriers


Business & Commercial


Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

P 0-6-833 6333 E W

Fibrenew New Zealand


Business & Commercial


Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision.

10 245+

Clive Coffey P 0-3-374 3366 M 0274 324 295 E W

Fifo Capital

Financial Services


Fifo Capital franchisees provide working capital funding for small businesses. An excellent return on funds invested. We have a number of options for entry into the Fifo Capital business for franchisees, all with excellent income earning opportunities.

12 16

Colin Chisholm P 0-9-447 1999 E W

Fix It Building Services

Home & Building


This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-9-566 0297

Health & Fitness


Flex Fitness is a New Zealand owned and operated 24-hour gym franchise. We combine 14 stylish club fit-outs with welcoming club cultures to motivate and support anyone wanting to live 14 a healthier lifestyle. Our club owners are unique and key to our brand’s success.

Craig Cooper P 0-7-850 5556 M 027 526 6255 E W

Flip Out New Zealand

Leisure & Education


Flip Out is one of the world’s largest and most successful trampoline arenas. The thriving international business is now heading to New Zealand. We are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business model.

New 30

Adam Hetherington M 021 354 763 E W


Financial Services


Unique opportunity for outstanding salespeople to become a part of the technology revolution.

New New

P 0800 356 222

Flooring Design

Home & Building


Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

10 10

Alan Jackson M 027 220 3762 E W

Footloose Shoes



Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services


Timing is everything! Aged care and community services are a rapidly growing business. With the population of New Zealanders aged 65 plus projected to double in the next 25 years there has never been a better time to own a Freedom Companion Driving franchise.

17 17

Joanne Bush P 0-9-575 2939 M 021 177 6009 E W

Fritz’s Wieners

Food & Beverage


Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E W

Generation Homes

Home & Building


We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial


Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

15 15

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage


The Gloria Jean’s Coffee team are seeking inspiring franchisees with proven business skills.

25 925

P 0061 7 5591 3242

Home Services


Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

550 550

Mitchell Cooper P 0800 692 643 E W

Grime Off Now

Home Services


Grime Off now provide residential and commercial washing and insect control.

2 2

M 027 278 8813


Home & Building


GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

42 75

Duane Moul M 022 477 6477 E W

Guthrie Bowron



The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E W

Habitual Fix

Food & Beverage


New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

15 15

P 0-9-378 4158

Hardy’s Health Stores

Health & Beauty


New Zealand’s leading natural health franchise.

11 11

P 0-7-838 3274

Harrisons Carpet

Home & Building


New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E W

Harrisons Curtains & Blinds

Home & Building


Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E W

Harrisons Energy Solutions

Home & Building


Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E W

Health Smart Heat Pumps

Home Services


Specialist heat pump cleaning and sanitising system.

2 2

P 0-3-377 5441


Food & Beverage


A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

Ben Cumming M 027 364 2431 E W



helloworld is a fresh new travel brand in NZ, led by an experienced team of travel and business 67 professionals and backed by a leading Australian-based global travel distribution company. 1600+ We’re seeking business-savvy people with vision, customer service excellence and a passion for travel.

Paula Sundin P 0-9-307 1888 M 021 555 725 E W

Home & Building


Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

Ryan Hunt P 0-7-574 1956 E W

Flex Fitness

Freedom Companion Driving Services

Green Acres Franchise Group


Highmark Homes





6 6

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at

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investment from


Home & Building


New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Mitchell Cooper P 0-9-845 2640 E W

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

35 0

Lily Lopez M 021 223 5553 E W

Hog’s Breath Café

Food & Beverage


Australia’s leading casual dining family-friendly restaurant. From day one, Hoggies set out to be unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere.

2 82

Ross Worth P 0800 464 7837 E W

Hollywood Bakery Espresso

Food & Beverage


With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

HomeTech Solatube

Home & Building


Become a HomeTech licensee and join a nationwide network of accredited installers.

19 19

P 0800 466 383

HRV Ventilation

Home & Building


Become part of the change at HRV. Certified HRV ventilation franchise opportunities available.

20 23

P 0800 478 123


Business & Commercial


Simple, effective panels to reduce commercial chilling costs and improve performance.

12 12

P 0800 486 434


Business & Commercial


Offering a range of home services including insulation, garage carpet and meth testing.

6 6

P 0800 29 29 99


Business & Commercial


Global courier and freight sales consulting franchise.

200 2

P 0-3-322 5634

Jamaica Blue

Food & Beverage


Grow from strength to strength with your very own Jamaica Blue franchise. Proven systems, our world class training facility and commitment to field support will guide you every step of the way. Opportunities available throughout New Zealand.

6 134

Garry Croft P 0-9-377 1901 E W


Business & Commercial


Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

Tracy Brown P 0800 526 454 E W

Jellybeans Music

Leisure & Education


A fantastic opportunity for those passionate about music education and who want a work/life balance.

New 30+

P 0800 754 372

Jesters Pies

Food & Beverage


Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

18 50+

Grant Rawlinson P 0-9-557 3057 M 021 274 4050 E W

Jet Cleaning Services

Business & Commercial


Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E W






number in NZ, globally

page number

H-L franchise and business opportunities get more information

Matthew Brown M 021 471 776 E W

Jim’s Building Inspections


Home & Building


Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

New 100+

Cornelius Strydom M 021 502 364 E W

Jim’s Cleaning


Home Services


Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

14 400

Tracey Jones M 021 343 445 E W

Jim’s Dog Wash

78, Home Services 79


Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Angela Anderson P 0800 454 654 M 0274 490 448 E W

Jim’s Mowing


Home Services


Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E W

Jim’s Test & Tag / Jim’s Fire Safety


Business & Commercial


The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E W

Jim’s Trees & Stump Removal


Home Services


Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Brendon Jones P 0800 248 733 M 021 818 926 E W

Leisure & Education

$40,000 $45,000

Leading edge, fun physical skills programme for children 0 to 6.

6 7

P 0-9-475 9204

Home & Building


Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

46 46

Fenton Peterken P 0-9-889 8776 E W

Health & Beauty


Just Cuts offers over 20 years in franchise ownership support, so they are not the ‘new kids on the block’. They offer a genuine business system that allows owners who have little or no experience in hairdressing, the chance to become successful business owners.

24 174

Maree Magdas P 0061 2 9527 5444 E W

Leisure & Education


Running before and after-school care, and holiday programmes kids just love.

42 47

P 0-9-427 9377

Leisure & Education


Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

35 65

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E W

Kinetic Electrical

Home & Building


Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

15 15

Vicki Bambry M 0274 852 010 E W

Kitchen Studio

Home & Building

$150,000+ New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E W




New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Cliff Hopkins M 021 410 009 E W

Kowhai Roof Coatings

Home & Building


The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E W

La Porchetta

Food & Beverage

$400,000+ Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate food lovers with a strong work ethic and drive to join our family.

7 60

Brendan Flanagan P 0061 3 9460 6700 E W

Landmark Homes

Home & Building


14 14

Paul Clarke P 0-7-578 2295 E W


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2017/18 Year 26 Issue 04

Jumping Beans International Just Cabins


Just Cuts

Kelly Club Kelly Sports

EDIT DIR 2604 84.indd 5


Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

30/11/17 6:20 PM



number in NZ, globally


investment from


page number

franchise and business opportunities L-N get more information

Laser Electrical

Home & Building


Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 131

Scott Carr P 0-9-820 3800 E W

Laser Plumbing

Home & Building


Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

36 69

Scott Carr P 0-9-820 3800 E W

Latitude Homes

Home & Building


A business opportunity that puts you in control of your future with proven financial rewards.

7 7

M 021 614 360

LCF Fun Languages NZ

Leisure & Education


LCF Fun Languages NZ is a language teaching franchise operating throughout New Zealand. We are a leading provider of language clubs and teaching resources for children in childcare centres and schools. Teach English? French? Spanish? Mandarin? Or want to run your own business? Training provided.

7 5000+

Helen Fleming P 0800 386 000 M 027 717 1284 E W

Leadership Management

Business & Commercial


LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services


Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Steven Ngov P 0-9-909 6560 M 021 102 2150 E W

LJS Seafood Restaurants

Food & Beverage


The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E W

Lone Star

Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage


One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Food & Beverage


Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

3 3

Chris Cox P 0-3-423 9760 M 021 521 669 E W


Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry.

165 31000

P 0-9-539 4300

Meticulous Home Services

Home Services


35 35

P 0-9-442 2004

Mexicali Fresh

Food & Beverage

$375,000+ Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E W

Midas Car Care

Auto Services


New Zealand’s premier specialist automotive servicing franchise.

26 3000

P 0-9-415 0234

Mike Pero Mortgages

Financial Services


Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate


Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building


Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

David Newport M 021 304 414 E W

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit



Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E W

Mobile Car Valet

Auto Services


Mobile car valet covering all your valet needs.

2 2

M 0274 973 955

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services


Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mr Plumber

Home & Building


Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000+ Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Rachel Lum-On P 0-9-950 4145 E W

Mr Whippy

Food & Beverage


Mr Whippy is looking for new owner/operators nationwide. With a highly successful brand, Mr Whippy is a New Zealand icon. Franchisees have flexible hours, a fun working environment and earn great financial returns. Suitable for any age or background. Join our team today.

40 40

Andrew McGregor P 0800 494 4779 M 021 0830 0207 E W

Mr Woo Sushi

Food & Beverage


New Zealand’s first mobile sushi franchise.

2 2

M 021 781 250

Muffin Break

Food & Beverage


Muffin Break is a unique specialty bakery/café retail system that operates throughout Australasia and is growing rapidly in the UK. Muffin Break has developed numerous product recipes since its introduction and continues to innovate with products.

39 284

Garry Croft P 0-9-377 1901 E W

Home & Building

$100,000 - Navigation Homes are offering an opportunity to own and drive a profitable house-building $350,000 franchise. Proven management system, support and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

12 12

Aaron Hall P 0-9-298 5972 M 021 477 506 E W


Business & Commercial


Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage


New York Deli is a superior, licensed, sandwich outlet.

2 2

M 021 955 834

New Zealand Natural Ice Cream

Food & Beverage


New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E W

Night ’n Day Foodstores


$400,000+ The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

49 49

Paul Thompson P 0-3-477 2340 M 021 999 866 E W

Majestic Tea Bar Espresso & Chocolate

Milestone Homes

Navigation Homes




Full range of internal and external cleaning services. Exclusive territory for franchisees.

Mike Pero P 0-3-365 9007 E W

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at

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89 30/11/17 6:20 PM



number in NZ, globally


investment from


page number

N-P franchise and business opportunities get more information


Auto Services


Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

P 0-3-366 0870

Number Nurses

Financial Services


We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

3 3

Kirsten Hawke P 0800 937 668 E W



Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Sarah Simons P 0-9-522 0800 E W

Home & Building


Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

7 7

P 0800 272 888

Home & Building


Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as drug testing and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters.

7 7

Chelsea Mooyman P 0800 487 884 M 027 774 4147 E W

Oil Changers

Auto Services


Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

P 0-3-343 6080

Oporto New Zealand

Food & Beverage


Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Lawrence Pereira P 0508 676 786 E W




You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Orenda Clean

Home Services


Shaking up the cleaning industry with in-field apps, checklists, and communication. Rapidly growing in the Auckland and Wellington regions and expanding nationally very soon. Full training provided. Long standing satisfied clients. No sales, weekly payments and a team that wants to look after you.

2 2

Andrew Lawrence M 027 477 7333 E W



Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

14 120

Matthew Everest P 0-3-982 7252 M 021 799 783 E W

Paleo Café

Food & Beverage


Paleo Café is a revolutionary health food café and store.

1 12

M 027 634 7500




New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

Murray Belcher P 0-9-451 9102 M 021 483 500 E W

Palmers Planet



Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

3 3

Murray Belcher P 0-9-451 9102 M 021 483 500 E W

Paper Plus



The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $150 million a year and it’s still growing.

120 120

Andy Kean P 0-9-261 0705 E W

Para Rubber



Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, 9 including mats, and the iconic Para pools. Looking for energetic people serious about customer 9 service and looking to build a successful business through determination. Opportunities available in West & South Auckland.

Vaughan Moss P 0-9-532 8794 M 021 921 976 E W

Business & Commercial


General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Paul Brown / Bill Wu P 0-9-376 7850 M 027 543 0233 E W

Pegasus Rental Cars

Leisure & Transport


Pegasus Rental Cars offers the best value for money car hire in New Zealand.

24 24

P 0-9-378 7940


Home & Building


Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Ian Robertson P 0-9-525 9563 E W

Pit Stop

Auto Services

$100,000+ The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

50 50

Les Seiler P 0-9-634 3666 E W

Pita Pit

Food & Beverage


If you thought you missed the sub-sandwich boat, the international challenger is now here.

75 534

M 021 355 880

Pizza Hut

Food & Beverage


Established pizza chain with occasional resale opportunities available.

84 1000+

P 0-9-525 8700

Home & Building


Platinum Homes are one of the top 10 national building companies in NZ and are one of the fastest, stable growth companies. Seeking financially stable people with the desire and drive to succeed to complete our licensee network, ideally from a construction or sales background.

17 17

Lloyd Cloughley M 021 535 031 E W


Home & Building


A specialist retail franchise selling high quality new products as well as seconds, end of lines, clearance product from leading suppliers. Franchisees benefit from an established name, full training, and operations manual.

6 6

Walter Goldstein P 0-9-448 0280 E W

Podium Podiatry & Footwear


$275,000+ Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

4 4

P 0-7-307 2271

Poolwerx Corporation

Home Services


Award-winning opportunity. Well known for its creation of the world’s first structured career path 2 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

P 0800 888 031 E W

PostShop Kiwibank



One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.


P 0-9-336 8284 E W

Prep & Paint Pro

Home & Building


Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at Franchises available nationwide.

5 5

Duane Moul M 022 477 6477 E W

Prestige Home Groomers

Business & Commercial


Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E W

Business & Commercial


At we don’t just print. We make marketing collateral for our customers to make them successful. We build websites that take our client relationships well above our competitors. We take pride in placing our partners at the forefront of change in our industry.

40 300

Cade Ogle P 0-4-232-7653 E W

Property InDepth

Home & Building


Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

M 021 477 673

Property Service Franchise Systems

Home & Building


Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E W

Propertyscouts Property Management

Business & Commercial


Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2017/18 Year 26 Issue 04

NumberWorks’n Words


NZ Floor Sanding Co NZ House Surveys

Pack & Send New Zealand

Paramount Services

Platinum Homes

EDIT DIR 2604 84.indd 7





Rachna Singh E W

Milton Weir M 027 222 7209 E W

30/11/17 6:20 PM

Provender NZ

Food & Beverage

Provista Balustrade Systems


Provides snacks and drinks directly to the workplace. Earn a great hourly rate.



number in NZ, globally


investment from


page number

franchise and business opportunities P-S get more information

80+ 80+

P 0800 661 663

Home & Building


Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial


Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

12 12

David Pearse M 0274 809 534 E W

Quest Serviced Apartments

Business & Commercial


Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Stephen Mansfield P 0-9-366 9680 E W

Quinovic Property Management

Business & Commercial


NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E W

Rack n Roll Ribs

Food & Beverage


Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

1 1

P 0-9-555 1492

Rainaway Spouting on the Spot

Home & Building


A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E W

Rapid Lawn

Home & Building


Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

Peter Harvey M 021 365 296 E W


Business & Commercial


If you are looking to start your own real estate business, RE/MAX has opportunities available right now. RE/MAX provides you with the essential tools, services and support to help you achieve your goals and pursue the life you want. Call us today.

31 7000

Corinna Mansell P 0-9-309 8478 E W

Realsure The House Inspectors

Home & Building


Respected, strongly branded business providing trusted property reports for buyers and sellers.

5 5

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building


Renovation agency specialising in arranging and managing residential renovation projects.

5 5

P 0-9-213 7993

Refresh Renovations

Business & Commercial


Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh.

30 37

P 0800 33 60 33 E W

Rent A Dent

Auto Services


Rent a Dent are one of the largest rental vehicle networks in New Zealand.

24 25

P 0-7-574 1490

Rent The Roo Rentals

Home Services


Rent The Roo offers a huge range of top quality and affordable home appliances, furniture, electrical items and smartphones to rent with agreement terms and payment plans to suit your weekly budget. Everything we rent is brand new and we come to you.

1 60+

Phil Hague P 0800 137 661 E W

Rented Property Management

Business & Commercial


Property management specialists. Industry leading systems that give you the time to grow.

7 7

M 021 180 1875

Robert Harris Coffee Roasters

Food & Beverage


Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E W

Health & Beauty

$100,000+ Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E W

Rugbytots NZ

Leisure & Education


Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

5 50+

Annalie Marks M 021 878 335 E W

Saddlery Warehouse



New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Safe H2O

Home Services


Safe H2O have revolutionised water tank cleaning with high spec nano-filtration trailer units, capable of cleaning tanks and processing unlimited volumes of water to 0.001 micron. Innovative, profitable, professional. Seeking practical people with some basic mechanical aptitude and exceptional interpersonal skills.

2 2

Tracey Meads P 0800 723 342 M 027 778 9056 E W


Business & Commercial


Custom-fitted safety supplies retail outlet on wheels.

New New

P 0-9-525 2767

Seal A Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services


Select Home Services (cleaning, lawn mowing and valet) offers you the opportunity to be your own boss but with the security of being part of this highly successful system. Full training and support. Initial customers provided so you have a group of customers you work with regularly. Award-winning system.

160+ 290+

Mark Gilbert P 0-9-278 4930 E W

Sentinel Homes

Home & Building


Sentinel Homes is an innovative, home building company designing premium mid-end homes. A consistent winner at New Zealand's House of the Year awards. Sentinel Homes credits its success to its outstanding customer service and dedication to quality workmanship.

7 7

Stuart Shutt P 0-9-846 5777 E W

Sew Know How

Leisure & Education


Sewing school offering quality teaching of all aspects of home sewing.

2 2

M 0275 346 163

Shed Boss

Home & Building


Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000

New 40

P 0061 7 3399 3000

Shoe Clinic



Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

12 12

P 0-4-499 4495


Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Surbi Bahl P 0-9-302 0450 M 021 559 305 E W

Pukeko Rental Managers

Rodney Wayne

Sierra Boutique Café



60, Food & Beverage 76

Signature Homes

Home & Building


Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E W

Simply Squeezed

Food & Beverage


Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly.

40+ 40+

Andy Furmenger P 0-6-836 7066 E W

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at

EDIT DIR 2604 84.indd 8

91 30/11/17 6:20 PM

Leisure & Education


Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

165 165

Chris Bartels P 0-9-576 6602 M 021 974 221 E W

Home Services

P.O.A offers a complete range of vegetation management services for government, local council, corporate or individual requirements. has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success.

1 1

Xaver Fruehschuetz P 0-3-744 3114 E W

Business & Commercial


A monthly accounting service specifically designed to provide regular support for the selfemployed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and/or with sound bookkeeping knowledge and good communication skills.

53 80

Adam Parore P 0-9-378 0934 P 0800 114 722 E W

Smith’s Sports Shoes



Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E W

Snap-on Tools

Auto Services


A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Snap Printing

Business & Commercial

$220,000+ Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Brian Sutton P 0-9-379 0822 E W

Spagalimis Italian Pizzeria

Food & Beverage


Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

P 0800 113 113




Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E W

Speedy Signs

Business & Commercial


The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E W

Food & Beverage


New Zealand’s iconic catering business is looking for franchisees to join our group.

4 4

M 027 442 4140

Small Business Accounting

4, 39





number in NZ, globally



investment from

page number

S-T franchise and business opportunities get more information

Stacey Gilbert P 0800 762 766 E W

Stihl Shop




Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

66 66

Darryl Perkins P 0800 864 264 M 021 543 576 E W

Stirling Sports




We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

44 44

Geoff Young M 022 417 3127 E W

Stonewood Homes


Home & Building


Seeking builders and construction entrepreneurs. Stonewood Homes is one of New Zealand’s largest builders, renowned for quality craftsmanship and award-winning plan designs. We are now extending the franchise throughout the regions and have opportunities available. Reduce your business risk and leverage off our success.

16 16

Mike Allan M 027 255 0115 E W



The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Food & Beverage


Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 22 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 22 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E W


Food & Beverage


The world’s largest quick service submarine sandwich and salad franchise.

266 46K+



Food & Beverage


The healthy fast food alternative. Join Australia’s fastest growing franchise.

2 80+

P 0061 4 0105 5437

Sunbright Lamp Distributors

Home & Building


Sunbright provides a mobile lighting maintenance and installation service.

13 13

P 0-9-478 9824

Super Liquor


$200,000+ With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E W

Super Shuttle

Business & Commercial


Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100


Home & Building


Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

9 9

P 0800 4647 8737

Swimart Pool & Spa Services



Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E W


Business & Commercial


Tungsten coating specialists. Supplier of hard facing services to a range of industries.

5 13

P 0061 3 8727 5000

Take Note



Over 60 stores throughout New Zealand, all of which are locally owned and operated.

20+ 20+

P 0-9-261 0871

Tall Poppy Real Estate

Business & Commercial


Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

M 027 4432 897

The 2n’5 Franchise



A proven retail concept that has successfully run since 1994.

17 17

P 0-6-757 2702

The Alternative Board

Business & Commercial


The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

9 150+

Stephen James P 0-9-446 0963 M 021 606 934 E W

The Athlete’s Foot



World’s leading sports footwear retailer. Exclusive fitprint technology and proven training.

10 600+

P 0-9-478 4783

Food & Beverage

$200,000+ The Cheesecake Shop has been expanding rapidly in New Zealand since 1995. Multiple franchise opportunities available in Wellington, Christchurch and Auckland. You don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

17 200

David Reid P 0-9-475 9634 M 021 625 555 E W



Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage


One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

62 410

Alby Aniyan P 0-9-304 0008 M 021 821 440 E W

The Coffee Guy

Food & Beverage


NZ’s largest mobile coffee franchise. New and existing territories available nationwide.

48 48

P 0-9-973 4819

The Interface Financial Group

Financial Services


The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Moving Box Guys

Home Services


An affordable eco-friendly service for customers and excellent returns for franchisees.

4 4

P 0800 210 210

The NZ Manuka Egg Company

Food & Beverage


A taste sensation - manuka smoked bacon and egg franchise business opportunity.

3 3

P 0-3-485 9660


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2017/18 Year 26 Issue 04

Storage Box Streetwise Coffee

The Cheesecake Shop



The Christmas Heirloom Company The Coffee Club

EDIT DIR 2604 84.indd 9


30/11/17 6:20 PM

The Wheel Magician





number in NZ, globally


investment from

page number

franchise and business opportunities T-Z get more information

Auto Services


Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

10 10

Alan Thomas P 0800 537 233 E W

Theobroma Cafés, Lounges and Bars

Food & Beverage


A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Thexton Consulting Group

Business & Commercial


Help struggling business owners to achieve success. We need like-minded people to join our 35 team as business consultants. Become self-employed in a proven model. Be part of a dynamic, 35 established team of professional business consultants whilst building your own client portfolio.

Phil Wicks P 0800 287 266 M 027 824 8809 E W

Think Water



Think Water is Australasia’s leading water solutions network with over 40 member businesses.

14 14

Chris Delphin P 0800 184 465 E W

Business & Commercial


Fast growing, world-class, commercial fit-out company, delivering customised solutions for a wide range of industries. Become part of a like-minded professional network that supports you with business experience, marketing, proven business success and cutting-edge computer systems. Training, peer support, coaching and mentoring provided.

3 20

Manuela Isaac P 0800 348 888 M 021 887 886 E W

Total Tools


$500,000+ Australia’s leading tool retailer now expanding its network of stores in NZ.

New 50+

P 0061 9 261 1941

Touch Up Guys

Auto Services


New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Martin Smith P 0800 759 363 M 021 721 430 E W




Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954


Auto Services


U-Sell (Park & Sell Yard) is a unique, proven business model, helping customers to display and 6 sell their cars in a traditional car yard environment at U-Sell yards. Minimal investment, minimal 6 staff, great returns and lots of fun. Visit for available locations throughout NZ.

Graeme McPheat P 0-9-391 1339 M 021 736 733 E W




An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E W

Valentines Buffet Restaurants

Food & Beverage


New Zealand buffet restaurant offering franchise opportunities. Full training and support provided.

11 11

M 021 522 720


Home & Building


A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile Homes and Buildings

Home & Building


Versatile Homes and Buildings provides you with all the benefits of owning your own business, 35 with the full support and resources of a nationwide organisation. We are looking for high calibre 35 franchise owners that are capable of significant future growth as the business expands.

Jaimee Ferris E W

Home Services


Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200 choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E W

Warmup New Zealand

Home & Building


Warmup has become the heating product of choice for the majority of property and construction professionals.

15 30

P 0-9-820.3850


Home & Building


Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E W

What’s Up House Inspections

Home & Building


New Zealand’s leading pre-purchase home inspection company.

6 6

M 021 952 397

Wholly Bagels & Pizza

Food & Beverage


Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

6 6

Sam Rama M 021 272 2422 E W


Wide Span Sheds specialises in the custom design, supply and construction of pre-engineered buildings using only high quality New Zealand Steel. We service domestic, rural and commercial markets. A recent restructure has opened up rare and limited opportunities in the North Island for business-savvy entrepreneurs.

3 450+

Peter Darnell P 0-9-889 2044 E W

New New

P 0800 000 309

Total Fitouts


V.I.P. Home Services


Wide Span Sheds

50, Home & Building 51

Window Cleaning Plus

Home Services


Built on more than 60 years of company history and perfected over the past 10 years.

Window Treatments

Home & Building


Window Treatments manufacture and supply blinds, awnings, shutters, insect screens as well 21 as providing onsite blind cleaning and repair services to some regions. Franchises available on 21 the West Coast of the South Island, New Plymouth, Gisborne and Hawkes Bay.

Graeme Rose P 0-3-343 1876 M 021 338 031 E W

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns using our innovative pre-seeded lawn mats. You don’t have to have a landscaping background - just be customerfocused and enjoy working outside building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E W

Xpresso Delight

Food & Beverage


Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E W

Zexx NZ

Food & Beverage

$25,000 $50,000

Zexx NZ offers a range of better-for-you fruit juice slushy and smoothie products.

12 16

P 0800 556 022

Zones Landscaping Specialists

Home & Building


Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0-9-303 0670 M 021 118 5810 E W




get more information



number globally

national master licence opportunities - find more at investment required

Hudsons Coffee See page 44

Tim Ryan P 0061 3 8631 7700 E W

Food & Beverage

Hudsons Coffee are coming to NZ and are looking for a passionate, enthusiastic master licensee. Over the past 19 years we have established a respected brand with a strong reputation. You now have the unique opportunity to share in that success by becoming the NZ master licensee.


NZ$ 1,000,000

Portermark See page 58

Jeff Rankin M 0061 449 890 300 E W

Business & Commercial

Portermark is seeking master licensees. You must possess demonstrated business development and people management skills. A proven track record of success in hospitality or similar industry is a must. You will be required to meet a franchise development schedule and possess the capital to finance the acquisition of the master rights, along with back-up working capital to develop and expand the territory.


AU$ 275,000325,000

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at

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BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.


Paul Manning P 0-7-571 6280 E W

Blackler Smith & Co

Blackler Smith & Co are relationship-based chartered accountants. For years, Ben Blackler has assisted franchisors and franchisees with advice, business purchases and all tax services. Ben can help you buy a business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E W

Connect2 Chartered Accountants

We are chartered accountants specialising in franchisor and franchisee accounting. We work with you to achieve growth and success. Our expert team can assist with cloud accounting, payroll, debtor systems, profit optimisation, strategic planning and much more. The accountancy firm where you count.

Tauranga & North Island

Jocelyn Gascoign P 0-7-578 1116 E W

Crowe Horwath

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Your one-stop franchise shop.


Liz Le Prou P 0-4-569 9069 M 021 529 759 E W

Ecovis KGA

Ecovis KGA can help set up your business and raise finance. We can provide franchisees with all the business services needed to begin business and ongoing support and financial services needed to succeed. We offer accounting, computer software, taxation, administration and business planning services.


Keith Goodall P 0-9-921 4630 E W

Franchise Accountants

36, 37, 95

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our National business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Hayden Cargo Philip Morrison P 0800 555 8020 E W

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.


Paul Kane P 0-9-308 5270 E W

Hayes Knight North

Hayes Knight is an innovative chartered accountancy practice that works beyond the numbers to keep our clients’ businesses future-fit.


Scott Travis P 0-9-414 5444 E W

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.


Craig Weston P 0-9-309 2561 M 021 309 309 E W

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.


Andrew McIlwrick P 0-9-363 3515 E W

Small Business Accounting services include bookkeeping, payroll, GST preparation, monthly and annual accounting, rental property accounting and company formations.


Craig Gardiner P 0800 999 SBA M 021 781 258 E W

Staples Rodway Auckland

Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees. Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area.


P 0-9-303 1384 W

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E W

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E W

Inspired Accountants



Small Business Accounting

4, 39



ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.


Our Franchise Experts P 0800 39 40 41 E W



ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.


Craig McKenzie P 0800 272 476 M 021 805 425 E W


Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.


Mike Whitehead P 0800 ASK BNZ E W

Open For Business

Unsecured business loans up to $50,000. Partially secured loans up to $250,000. Hassle free online applications completed in minutes with a decision in seconds. Heartland Bank Limited’s lending criteria, fees and charges apply.


Ben Mune P 0800 809 191 E W

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.


Trent Parkinson P 0800 443 334 E W

24, 100

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Riaan Wilson, Sujam Ratnayake Waikato – Emily Zhang Lower North Island – Mick Robinson Christchurch/South Island – Andy Higginson Otago/Southland - Graeme Wyllie


Daniel Cloete P 0800 177 007 E W


New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Miles Agmen-Smith P 0-9-308 8070 M 0274 779 960 E W


A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.


Sue Ironside P 0-9-373 3137 E W

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.


Justina Knox P 0-7-839 1122 E W

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.


Bradley Botting P 0-9-950 3880 E

Westpac New Zealand Ltd


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Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.


P 0-9-979 2109 E W

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.


Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E W

Cavell Leitch

Leading South Island law firm with offices in Christchurch and Queenstown. We are a full-service law firm and have the capacity and depth to offer comprehensive advice to both franchisors and franchisees. Get in touch with us today.

Christchurch & Queenstown

Rebecca Smith P 0-3-339 5620 M 022 674 4730 E W

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.


Deirdre Watson P 0-9-309 6988 E W

Duncan Cotterill

Duncan Cotterill is an enterprising full service law firm with offices in Auckland, Wellington, Nelson and Christchurch. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors.


Katrina Hammon P 0-9-374 7147 E W

Gaze Burt


Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.


Michael Bright P 0-9-414 9800 E W

Gibson Sheat Lawyers


Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E W

Goodwin Turner Commercial Lawyers


Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E W

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on Taranaki how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise Region & businesses Specialist in franchise networks and collaboration. Wider

Ross Fanthorpe P 0-6-768 3729 M 021 757 6229 E W

Harmans Lawyers

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.


Mark Sherry P 0-3-352 2293 E W

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.


David Foster/Michelle Carabine P 0-7-578 0059 E W

Izard Weston

Wellington and Lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.


Hamish Walker P 0-4-499 7809 E W

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.


Darryl King P 0-9-300 6935 E W

Kensington Swan

Commercial legal advice for franchising and purchase. We also assist with IP and dispute resolution.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E W

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.


Claire Evans P 0-3-353 8012 E W

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E W

Harris Tate



Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

Quantum Law


Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial National & reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands. Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E W

Sarah Pilcher The Franchise Lawyer

Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.


Sarah Pilcher P 0-9-579 3526 M 027 564 9942 E W

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.


Earl Gray P 0-9-358 2222 E W

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-307 7909 E W


We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 |

Inspiring You!

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand You work with award-winning service provider 2017/18 - Westpac Franchise Awards You get specialist franchise monitoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20

2011–12 Winner 2015–16 Winner 2017–18 Winner

Search the Westpac Directory of Franchising at

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Find more info

MacDonald Lewis Law

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Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2016. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2016.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E W

Tavendale & Partners

We act for both franchisee and franchisor clients around the country, providing legal advice on all aspects of franchising from setting up a new franchise and drafting a full suite of franchise documents, to advising first time purchasers of a franchise business.


Jason Ray P 0-3-374 9999 E W

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.


Arran Hunt P 0-9-486 9575 E W




1Place web based software is designed specifically for the franchising industry. 1Place can provide a customised solution to best meet a franchises business.


Martin Bing P 0-9-520 0612 E W

ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.


Steve Smith P 0-9-630 3004 E W

Beans & Rice


We elevate brands to their full potential and help business growth through our extensive design expertise; National branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

Steve Goldie P 0-9-973 0438 E W

Crombie Lockwood


Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver face-to-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.


David Rayner P 0-4-802 0166 E W


Email Branding

Franchisors and franchisees send hundreds of emails every day, and every single one reflects the franchise brand. Every email also has the potential to generate more sales, up-sell, cross-sell or increase web traffic for your business.

New Zealand & Australia

Jason Roberts P 0-9-377 8885 M 021 222 7624 E W


Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.


Neel Singh/Jon Bradley P 0-9-303 0716 E W

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.


Paul Donovan M 021 64 45 45 E W

HR Management Software

enableHR takes away the head ache of managing people so everyone knows what to do, when to do it New Zealand and how to do it. Cloud-based HR software solution making it easy for franchisors and franchisees to stay & Australia compliant with the latest employment legislation.

Lisa Bell P 0800 236 2253 M 027 236 2253 E W

Payment Solutions

Eftco is a specialist payment terminal provider. We supply and support simple single site operations to complex integrated solutions. For large multi-site organisations requiring specialised fleet management and reporting, bespoke solutions are our specialty. Eftco, big enough to know, small enough to care.


Mark Chapman P 0800 180 180 M 021 073 0465 E W


Hayden Cargo Philip Morrison P 0800 555 8020 E W



Eftco Ltd

36, 37, 95

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

Franchise Association of New Zealand

42, 43

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their National agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

Robyn Pickerill P 0-9-274 2901 E W

Franchise Coach


Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E W

Franchise Infinity


Software Management Tool

Franchise Infinity is a cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, compliance and performance.


Shane Boulle P 0800 555 013 M 021 836 6253 E W

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.


Pete Burdon P 0-3-420 0300 M 029 200 8555 E W

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E W

Find more info

Franchise Accountants

For Franchise Advice in the Wellington region

As the Bay of Plenty’s leading franchise lawyers, you can count on us for tailored and practical advice that adds value to your business.


? ?

Have a chat with our legal experts:

Claire Byrne Dave Robinson

04 916 7483 04 916 6307

With more than 20 years of experience in franchising, we know what works best. Our track record in providing comprehensive sound advice speaks for itself. Just ask…

07 571 3668 David Foster Michelle Carabine 07 571 3664 Harris Tate Limited

29 Brown Street, Tauranga

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Franchize Consultants (NZ)


Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E W

Grand Millennium Auckland



Featuring 452 elegant accommodation rooms and 16 versatile meeting and event spaces, Grand Millennium Auckland provides a range of venue options for partners, from small meetings to large conferences seating up to 800 delegates.

Greater Auckland Area

Adam Mansour P 0800 4633 846 (+61 4 2117 3325) E W



Human Resource Management

In2HR will give you peace of mind. Whether you are a franchisor or a franchisee, talk to us about how we can keep your business on the right side of the law. Specialising in HR management including employment relations disputes, employment agreements and more.


Thai-Anh Cooper M 027 222 2793 E W

Sales Training

Inspired Learning Systems customises learning experiences for sales teams experiencing some bumps in National the road or those people who have to do sales but don’t want to. We help you find the business, open the door and connect for the sale all within your comfort zone.

Bill James P 0-9-441 2164 E W

Online Training

Intuto is a cloud based training platform which enables businesses to make, share and track training all from the one system. Intuto is easy to use and affordable. From $95 per month for unlimited users, free phone support and no minimum contract.


Adrian Sallis M 021 617 725 E W

JLL Commercial Real Estate

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.


Chris Beasleigh P 0-9-363 0286 M 021 597 856 E W

Kakapo Business Sales

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the fran- National chise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

James Ashwin P 0800 494 449 M 021 125 6898 E W

Inspired Learning Systems Intuto


Knight Frank


Hospitality/ Retail Premises

Premises are now available to lease in the new portside development at Te Ana Marina in Lyttleton. Hospitality and retail opportunities with rustic-character building features offering distinctive waterfront opportunities. Marina and shore-based redevelopment under construction now. Completion April 2018.


Craig Edwards M 0274 344 245 E W

LINK Business Brokers


Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.


Nick Stevens/Laurel McCulloch P 0-9-579 9226 E W

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.


Paul Bowkett P 0-9-362 5598 E W

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions that provide you with real-time visibility of your finances, consistent accounting across your franchise network, and the ability to make informed business decisions faster. MYOB offers flexibility, capability and opportunity for growth.


Lauren Taylor P 0800 39 66 38 M 027 556 6115 E W

Media Company

APN NZ, TRN and GrabOne unify radio, digital, e-commerce and print brands under one banner, NZME. - New Zealand Media and Entertainment. Every week, our brands reach over 2.9 million Kiwis. Whether reading, listening or watching, they get the content they want from us.


Emily Travers P 0-9-367 4646 E W

Commercial Property Consultants

Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll ever National make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

Peter Scott P 0-9-550 8500 M 021 896 649 E W

POD Consulting


POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Rebecca Moxon P 0-9-948 2105 E W


Franchisee Selection

We identify ‘best-fit’ franchisees using psychometric testing and analysis to strengthen selection decisionmaking. We work with small through to very large private and public sector organisations. We also provide full consultation and interpretation services to clients and individual candidates.


Grant Amos P 0-9-379 5270 E W

Silk Design & Build

Commercial Fit-outs

Silk Design and Build specialise in complete commercial fit-out solutions. From site feasibility to concept design and architectural plans. Every interior design is uniquely tailored and fine-tuned for you. The Silk experience ensures high quality results delivered on time and on budget.


Anand Doreswamy P 0-9-262 0527 M 021 520 038 E W

Tork Professional Hygiene

Workplace Hygiene

Tork is the leading global brand in workplace hygiene. Manufacturing toilet tissue, hand towels, soap, cleaning and other products. Through global innovation Tork systems are designed to reduce consumption and save you money. Be confident you are making a responsible choice with market leading sustainability credentials.


Mark Stevens M 0275 991 627 E W

The Mediator


Mediating all types of disputes between franchisors and franchisees or between franchisees.


Trish Blyth P 0800 026 334 E W

Waipuna Hotel & Conference Centre


Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure Area market.

Microsoft NZ


56, 57


Parallel Directions


The award that spells confidence and trust

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E W

REACH THE BUYERS We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision

Only Franchise New Zealand combines print, digital, online and social media to reach potential franchisees throughout New Zealand – and beyond. Contact us now to promote your opportunity or service.

• Over 25 years of experience • Fixed fee packages

Service Provider of the Year

Contact: Rory MacDonald (09) 307 3324 92 Parnell Road, Auckland

Find more info




page number

specialist advisors

NZ’s dedicated franchise media p 0-9-424 8236

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at

EDIT DIR 2604 84.indd 14

97 30/11/17 6:20 PM

opportunity: food & beverage

The Cheesecake Shop’s Managing Director, Ken Rosebery, with Smruti and Jaimin Patel, owners of The Cheesecake Shop Pakuranga and winners of The Cheesecake Shop’s 2017 Franchisee of the Year Award NZ

The Cheesecake Shop’s top franchisees prove it’s attitude, not experience, that counts

Sweet Dreams


t’s a family birthday party this weekend and between organising invitations, food and activities, you’ve run out of time to make that special dessert. No problem – The Cheesecake Shop is just around the corner with its mouth-watering range of treats. The Cheesecake Shop’s reputation for quality and convenience appeals not just to customers but to people looking for a business opportunity, too – people like Smruti and Jaimin Patel. The couple emigrated to New Zealand from India in 2005. ‘After seven years working at Mobil and four years owning our dairy in Otara, last year we decided it was time to look at another business opportunity,’ Smruti explains. ‘We thought buying a franchise would be a good way to start something new with less risk. ‘We have friends who own other food franchises and knew we wanted something a little bit different which didn’t require early starts, late finishes or which depended on specialist staff. As customers of The Cheesecake Shop, we had always felt there was a welcoming, can-do attitude about the place which makes it a great customer experience. I had only been a home baker before and Jaimin had never cooked at all but, once we started looking into the opportunity, we learned about the stepby-step recipes and easy ordering processes that gave us the confidence that we could do it.’ David Reid, a former franchisee who is now The Cheesecake Shop’s General Manager for New Zealand, suggested two possible locations including an existing site in Pakuranga that was ready for refurbishment. ‘We felt confident that we could succeed with The Cheesecake Shop behind us. The bank was happy to finance the purchase and our lawyer knew the business and its potential from other franchisees they had worked with, so we went ahead.’

simple to operate The Cheesecake Shop was originally founded in Sydney in 1991 and now has over 210 stores worldwide. The company has twice won Excellence in Franchising awards in Australia. ‘A major reason for our success is that we have developed systems that make The Cheesecake Shop very simple to operate,’ says David. ‘You don’t need any food experience – this is a business that anyone can run as long as they care about presentation and customer service.’ Smruti and Jaimin run the busy Pakuranga store with six staff members. ‘Jaimin and I attended the three-week training course in Sydney, where we learned basic baking and decorating techniques, as well as The Cheesecake Shop’s operational systems,’ says Smruti. ‘During our first two weeks in the Pakuranga store we also had on-site training from the franchisor team. Along with a strong franchise support system, the overall process gave us the tools and confidence to train the rest of the staff and we’ve grown from there.’

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spectacular growth In fact, their growth has been spectacular. Just over 12 months later, Smruti and Jaimin have seen huge increases in customer numbers and revenue – so much so that they have been named the company’s 2017 NZ Franchisees of the Year. ‘We weren’t expecting it at all after such a short time in this business, so it was a great surprise,’ says Smruti happily. ‘It’s given us even more positivity and energy within our business, and reassured us that this was the right decision for our future. ‘Really, our success is a credit to the systems provided to us,’ Smruti continues. ‘The franchise standards of quality for both our product and environment are high and, to be honest, our first audit after purchasing the business was not what we would have liked. But over the first year we found that if we couldn’t do something there was always someone to help us learn, and the franchise team were always happy to come if we called. There’s a sense of community support that is unique to the brand and a real network of franchisees who help and support each other. ‘Now, with a positive attitude and determination to do better, we consistently reach our quality targets and we can see the difference it makes. Even in our quieter periods, we’re up 13-25 percent or more on last year’s weekly figures – sometimes I don’t quite believe it when Jaimin tells me! That’s partly because it doesn’t feel as busy now that we’ve learned how to handle the increased customer flow, but the numbers certainly add up. We tell anyone who asks us that, with the right attitude, you can do it too.’

making it easy If you’d like to follow Smruti and Jaimin’s lead, opening your own business with The Cheesecake Shop requires equity of between $150,000 and $250,000. ‘It’s a turn-key business, so we will manage the equipment, shop fit-out and every detail for you,’ says David. ‘That means once you have completed your training you’ll be ready to move in, put smiles on customers’ faces and start advertiser info making money. ‘We have a number of locations available right now in both the North and South Islands so give us a call and find out more about The Cheesecake Shop. It’s about attitude, not experience!’

Franchise New Zealand

Contacts Nick Avgerinos P 0061 2 9723 1011 M 0061 4 0653 3957

David Reid P 0-9-475 9634 M 021 625 555

Summer 2017/18

Year 26 Issue 04

30/11/17 6:19 PM

paramount franchise ad june 2017#.indd 1

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Up to 100% finance available for your new vehicle or machinery. Talk to us today.


0800 177 007

Up to 100% funding available on the GST exclusive price of the asset. All applications for finance are subject to Westpac’s current lending criteria. An establishment fee may apply. Terms, conditions, fees and charges apply. For details, please visit or call 0800 177 188. Westpac New Zealand Limited.

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4/03/16 10:48 AM

Franchise New Zealand - Year 26 Issue 04 - Summer 2018  

With a change of government and a couple of high-profile employment issues affecting the franchise sector, the latest issue of Franchise New...

Franchise New Zealand - Year 26 Issue 04 - Summer 2018  

With a change of government and a couple of high-profile employment issues affecting the franchise sector, the latest issue of Franchise New...