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BUY YOUR OWN BUSINESS

Autumn 2017

franchise.co.nz

Year 26 Issue 01 $8.95

Fresh! trends and issues in food franchising

PLUS | what do fees pay for? | when laws bite | three rules for success proudly supported by

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Westpac Directory of Franchising Over 275 different franchises


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TM

My wife and I were with British friends in France when the Brexit vote took place. They stayed up all night, watching with horror as the results came in and the business and employment landscape in the UK changed dramatically. A few months later, the same sense of shock hit friends from the USA as Donald Trump was elected. ‘Disruption’ had become the word of the day, in life as much as in technology. But whatever else happens, people still need to eat. It’s for that reason that food businesses have always been among the most popular franchises. But even here, changes in eating habits, food fashions and new technology are affecting how food is ordered, prepared and delivered. And the speed of change can be rapid – in our cover story, we reveal how one franchised outlet increased sales by more than a third in just one week! Food franchises are changing fast to make the most of these opportunities. If you’re thinking of buying a food business, then, the article on page 6 is essential reading. There’s also specialist advice on funding food businesses (page 22), managing profitability (page 53) and legal advice to keep franchisors and franchisees out of trouble (page 55). All this plus profiles and information on food franchises from family restaurants to coffee carts. Of course, franchising isn’t just about food: it covers everything from kids’ sports to couriers, signmaking to shuttles, finance to fitness. For some, you need sales or executive experience; for others what you most need is a winning smile and a passion for what you do. If you have the desire, there’s a franchise opportunity to suit you. But you do have to choose carefully. On page 26 we list good and bad reasons for buying a franchise. On page 32, we look at what makes good operators succeed, with comments from some of New Zealand’s top franchisees. And on page 46, we describe just what you should get for your franchise fees and when they are worth the money. So if you’re looking for fresh ideas to refresh your career, you’re in the right place. Happy reading!

Simon Lord Publisher

Franchise New Zealand media PS. If you’ve picked up this magazine in a bank or a café and want to read more, call 0800 FRANCHISE and ask us for a free copy, or visit our website at franchise.co.nz

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PUTTING PEOPLE in BUSINESS Proudly supported by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan


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46 What’s The Point Of Paying Fees?

Fresh!

What are the latest ideas in food franchising? What are the issues and what are the challenges? Local experts share their thoughts

55 Laws That Can Bite Stewart Germann on hygiene and employment issues that can catch food franchisees out

How much should franchise fees be and what do you get for your money? Lorraine Lord answers the questions

autumn 2017 year 26 issue 01

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Fresh! What are the latest ideas in food franchising? What are the issues and what are the challenges? 9 From Grill To Till Burger Wisconsin training gets brother and sister team into business 11 Tooling Up New Zealand Total Tools is a retail giant in a specialist market – and it’s coming here now 13 Back To The Good Old Days Cobb & Co. is an old favourite and a new opportunity 15 Reaching A New High Accessman takes successful construction business model national 16 Updates A selection of popular news stories from www.franchise.co.nz 19 Good Life Good Living Pukeko Rental Managers find being the best brings big rewards 21 Sporting Chance Getting kids active proves profitable for Kelly Sports franchisees 22 Food Finance 101 Daniel Cloete of Westpac explains how to fund a food business 25 Pizza Pioneers Still Growing Domino’s first NZ franchisees adapt, improve, expand

26 The Good, The Bad… … and how to avoid the ugly when deciding whether to buy a business 27 From Management To Ownership Business to business – turning experience into an asset 29 Winning The Battle MYOB helps franchisees improve profitability and reduce workload 30 Why Manuals Matter Good manuals are the cornerstone of success, say Franchize Consultants 31 Home Away From Home Columbus Coffee creates a unique hospital outlet from passion and expertise 32 The Three Legs Of Success Buying a franchise doesn’t guarantee a pot of gold, says Eric Chester. Top franchisees help him explain how to succeed 34 Innovation, Integration, Resilience Hamilton franchise conference draws big names for August 37 Try Before You Buy Working for Paramount made these people determined to own their own franchise 39 Turning New Zealand Red Red Energy Promotions wants B2B sales people looking for their own business

40 Questions To Ask About Support What support will you get as a franchisee? Here’s how to find out 41 Rising To The Occasion Bakers Delight franchisee combines lifestyle with business success 42 Growth Regions, Growth Businesses Super Shuttle launches regional franchises for dynamic entrepreneurs 45 New Culture For Coffee Gloria Jeans offers a different value proposition to franchisees 46 What’s The Point Of Paying Fees? How much should franchise fees be and what do you get for your money? 51 From Man In Van To Foreman Boss Cookright franchisees earn well – employ staff – earn more 53 Who Ate All The Profits? Philip Morrison of Franchise Accountants on making a food business a financial success 54 California Dreamin’ Dream Doors franchisee starts a new adventure overseas

55 Laws That Can Bite Stewart Germann on hygiene and employment issues that can catch food franchisees out 59 A Brand To Be Proud Of Great name, great range, great service builds fans for Stihl Shop licensees 61 Capital Investment Touch Up Guys urgently need people – especially in Wellington 63 Good Service – Essential Services New SBA franchisees add 100 new clients within their first year 65 Where Fashion Meets Sport Sportswear and fashion bring success for Stirling Sports 66 Public, Private, Partnership? Dr Callum Floyd on private equity and listed company ownership for franchisors and franchisees 82 Seizing Opportunities Career opportunity or lifestyle choice? V.I.P. Home Services can offer you both 68 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writer Crispin Caldicott Ross Lindsay

78 national master licences

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Submissions Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

Copyright All Franchise New Zealand media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

78 specialist advisors

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

photo: Mariposa Restaurant Holdings

68 franchise opportunities

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opportunity: xxx

Fres S

ushi donuts, flying pizzas and fermented teas. Craft beers, smokehouses and vegetarian hot dogs. Food trucks on MasterChef and Stone Age scones. Anyone looking at buying a food business right now might be understandably confused and wonder, ‘What’s coming next?’

Food has always been one of the most popular options for anyone looking to buy a business. After all, everyone has to eat and, as our population expands and more people eat out more often, it’s an ever-growing market. But it’s also a constantly changing one with food fashions, dietary trends, new competitors and even new delivery systems arising all the time to challenge the established leaders. Today, disruption is the name of the game, as in so many other sectors. That’s why, when you’re looking to get started in a food business of your own, it pays to be aware of the changes, opportunities and challenges that you’ll face.

trend or trendy? ‘These days, everyone is so connected globally that it’s easy to see what the food trends are in any part of the world,’ says Conor Kerlin of Mariposa Restaurant Holdings, owners of the Mexicali Fresh and Burger Wisconsin franchises. ‘Sometimes New Zealand is first with the trends, sometimes we’re behind, and sometimes a trend proves to be so short-term or for such a small niche market that it never comes here at all. The trick for any food operator is to test and work out what will work here.’ Internationally, one of the current trends is for what has been termed ‘hybrid food’ – the mixing and matching of different cuisines on the same plate and even in the same item. Talking to QSR magazine, US restaurant consultant Michael Whiteman said, ‘Look for an explosion of hybrid menu items in 2017, including these unusual mash-ups: bilgogi hamburgers, pastrami-stuffed bao, Mexican ramen, congee with Polish sausage, sushi burritos and hummus in every flavour but pork belly.’ That might sound a bit far-fetched, outside Auckland’s Ponsonby Road at least, but Conor isn’t so sure. ‘I’ve seen sushi doughnuts here already,’ he grins. ‘It’s probably more of an Auckland thing right now, but every restaurant needs something to help it stand out – different ingredients or special menu items as a limited-time offer, no matter what part of the market it serves. A kimchi burger, for instance, will make people curious, get you talked about on social media and encourage people into the store to try it. They might go back to their normal burger afterwards but they’ve been excited.’

tradition with a twist As Conor says, though, beef and chicken are still the big players in the burger market and, no matter how much people go on about trends, that’s where most of our money is still spent. ‘It’s important to remember that Ponsonby Road doesn’t represent mass-market New Zealand,’ points out Nathan Bonney, one of New Zealand’s most experienced food franchisors. Nathan is chief operating officer of Cobb & Co. and has previously worked with Columbus Coffee, Mexicali Fresh and Burger Wisconsin. ‘For many food businesses, it’s a question of finding new twists on old favourites, expanding the menu to suit certain customer groups and constantly improving ingredients, service and marketing to meet the market. That’s what you’ve seen

6

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


esh!

What are the latest ideas in food franchising? What are the issues and what are the challenges? Simon Lord asks some local experts for their thoughts on what’s coming next

McDonald’s and many others do over recent years, and it’s what they need to go on doing. That’s where being part of a franchise can be a huge advantage – the franchisor can research, develop and test constantly to help maintain their competitive edge. ‘And many franchises are self-seeding. They might start off in the cities but, as people relocate to the regions they take the brands with them. I’ve seen that with several people – they’ve moved to another centre and have bought a franchise there, perhaps for employment reasons, and have found a ready market among others who have already moved, know the brand and miss the product.’

vegetables are in Whether it’s part of the long-discussed trend to healthy eating, the desire for new flavours and new experiences or the result of increasingly multicultural societies, internationally, vegetables are increasingly taking centre-stage. Vegetables are not just for vegetarians. And, increasingly, freshness is vital. ‘People are a lot more informed about what goes into their products these days, and there’s a lot more talk about it thanks to social media,’ says Conor. ‘The recent controversy about the mis-labelled free range eggs in Countdown is a case in point. It used to be special to say you used free range eggs in a restaurant, but now it’s expected – demanded, even. Millennials are very aware of their purchasing power, and they’re prepared to use it. Using local products, supporting local growers and having an ethical supply chain are all becoming more important, right across the country. ‘I think it’s important to have multiple offers that don’t just meet the need of specialist groups, such as vegetarians or gluten-free customers but actually appeal to everyone. At Mexicali Fresh, we don’t do chips but we’re about to launch hand-cut fries, which are a big thing in the US, and we’ll offer them in burritos and with nachos, too. They are freshly prepared in store so it’s not departing from our staples but it’s an opportunity to bring in the people who “don’t like Mexican” and offer them something different. ‘At Burger Wisconsin we’re playing with monstrosity burgers – both meat and vegetable versions. One has no buns, just deep-fried portobello mushrooms filled with falafel and onion. Think of it as a vegetable version of KFC’s Double Down Burger (two slices of deep-fried crumbed chicken with bacon, cheese and sauce – no bun). Sometimes, you have to disrupt the market, grab people’s attention and get people to talk about you.’

measuring and managing Of course, whether it’s vegetables or venison, good cost management is vital for any successful food business and even Conor’s short-term promotional items need to pass the cost test to ensure that they will produce a comparable gross profit with other items on the menu. ‘We track each item, the average spend of each transaction with the item, customer numbers and so on,’ says Conor. ‘In addition, each promotional item will have a strategic element, offering the opportunity to test out something like a new bun or a new cut. That way, we get real feedback to help develop new products that will benefit the franchisees.’ Nathan says that, ‘Most hospitality businesses operate on very tight margins and you have to control those properly

if you want to make money. To be honest, a lot of people in this sector don’t have the controls to know whether they are making money or not. With a franchise, the franchisor can show you what the numbers should be, what to target and how to get there – it makes a big difference. A lot of people want to get into such an exciting industry, but can they make it pay? For independent owners, all too often the answer is no.’ Daniel Cloete, National Franchise Manager for Westpac, agrees. As he says in his article on page 22, there are four key elements every hospitality business has to control if they are to create a successful and sustainable business: • Sales performance • Gross Profit and food costs

• Wages, staffing and rosters • Rent

‘A good franchise can help you with all of these,’ says Daniel. ‘For many franchisees, their biggest challenge is controlling staff rosters. The ability to benchmark against other franchisees is very helpful here – that’s why companies like Domino’s and McDonald’s know their roster costs to the last decimal point. I’ve noted, though, that a lot of the top-performing franchisees are prepared to pay a little above average to keep good staff (see page 32), but they tend to have become top performers first so they know what to value in their people. ‘Even with a franchise, however, if you’re looking to get in on a new opportunity from overseas, you need to take particular care. Overseas franchises may not be familiar with New Zealand conditions until they have established their first few outlets here. For example, Australian wage costs tend to be higher as a percentage of turnover, while food costs are lower than in New Zealand, and average transaction values may differ as well. The model has to be adjusted to suit, and the benchmarking targets for franchisees as well. It’s an area where taking specialist financial advice before you buy is essential.’ And getting good help and support from the franchisor after you buy is vital, too. ‘That’s why we’ve just implemented a new system to help franchisees with the admin side of the business,’ says Conor. ‘To be honest, bookkeeping is the biggest hassle many of them face, so it tends to get left – and you can’t use the benchmarking info if you haven’t done your books for the last three months. (see page 53) ‘We can understand that – the most valuable asset franchises have is time and they don’t want to spend it shut away in front of a computer when they could be out there, meeting the customers and growing the business. So we looked at how we could help. The result is a new cloud-based system that enables us to do their books for them, work out the KPIs and do all the

CHOOSING A FRANCHISE TO SUIT YOU To work out whether any particular franchise is right for you, you’ll need to do some research and ask lots of questions. There are many helpful articles on the Franchise New Zealand website – here are five to start with: Your Buyers Guide Indoors, outdoors, retail or restaurant: whatever type of business you’re interested in, there’s a franchise to suit. www.franchise.co.nz/article/2324 Questions to Ask Your Franchisor A comprehensive list of over 250 questions to help potential

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

buyers evaluate both the franchise opportunity and the franchisor company. www.franchise.co.nz/article/77 The Beginners Guide to Understanding the Numbers – Explaining what financial reports can tell you about the business you’re buying. www.franchise.co.nz/article/36 Owning Multi-Unit & Multi-Brand Franchises Food franchises are often ideal for people who have the skills to run multiple outlets. They enable you to start with one store and build

up to five or more, which can offer a serious income. www.franchise.co.nz/article/2142 Find the Right Franchise A handy step-by-step guide to choosing the franchise that best suits your own needs. www.franchise.co.nz/article/639 START HERE

Assess your own position

Question the franchisor

Evaluate the franchise

Talk to franchisees Congratulations! All that research will give you every chance of success. Now commit to buying your chosen franchise and give it your all

Get the money right

Yes

Learn about franchising Research the industry

Take good financial advice

See a specialist lawyer

Check what you’re paying for

DECIDE No

So a franchise isn’t for you. That’s ok – better to find out now than when it’s too late

No

Look for another franchise?

Yes

Same industry?

Yes

No

7


benchmarking. It’s an opt-in service for a fee, but it means that they can focus on growing the business – and we have the data we need to help them do it.’

technology is changing the industry Mexicali Fresh’s bookkeeping service shows how technology is changing the business-to-business aspect of hospitality – but it’s changing the businessto-customer side, too. Visiting a fast casual restaurant in Auckland recently with my wife, the waiter who showed us to our table asked if we’d been there before. When we said, ‘No,” he explained the system. All items on the illustrated menu were numbered, including the drinks. There was a small order pad and a pencil on the table. We could take our time choosing what we wanted, then write the items and quantity on the pad. When we were ready, all we had to do was press a button and the waiter would be back to take our order and check any details. This was then entered on to a tablet that told the kitchen what we wanted and generated the bill. It was fast and efficient both for us and the restaurant and the bill was brought to us even before the food, so when we wanted to leave there was no delay. It could have been impersonal, but the friendliness of all the staff made it a very good experience. We’ll be going back. That’s just one example: at Cobb & Co. wireless ordering means the customers’ drinks have probably been poured even before the waitress gets to the bar, while an Australian chain, Guzman y Gomez, is working with Google to develop an app-only ordering system both for in-store and drivethrough orders. Domino’s is introducing new ovens that can cook a pizza in four minutes and its digital projects team is working on delivery vehicles with in-built ovens, driverless delivery robots and even delivery by drone. But restaurants no longer need their own delivery fleet, at least in the main centres. The Uber Eats app was launched in Auckland earlier this year and turns Uber drivers into delivery drivers for any restaurant which has signed up to the scheme – and there are hundreds already. A locally-developed service, Urban Sherpa, offers the same but extends the offering to picking up shopping, dry cleaning or documents.

Time to try something new! We have been successfully operating since 2003 in Christchurch, and we are about to unleash ourselves on the rest of New Zealand. If you want a franchise then look at something new, LOOK AT NEW YORK DELI! Spend some time over a leisurely coffee and talk to our existing franchisees. You will be pleasantly surprised. Or you could call our associate company to discuss franchise options: kevin@franchise1.co.nz 021 955 834

‘The takeaway market is already increasing at a faster rate than eating out, and a shared delivery system could help accelerate that,’ notes Nathan. ‘It’s certainly attractive for a restaurant to be able to increase sales from its existing kitchen, but it’s not necessarily easy. The kitchen needs to be able to cope with the extra demand, and of course not all food travels well, especially over a 30 minute journey. Taking advantage of the opportunity may require special menu development and special containers – aspects a well-resourced franchisor should be able to develop for their franchisees.’ Conor says that, traditionally, restaurants ask themselves how they can get more butts on seats but Uber Eats answers a different question: how can we get our food out to more people? ‘And it works. One of our franchisees was the highest-ordered restaurant on Uber the first week it launched in Auckland, and last week one of our stores did $17,800 of business from Uber Eats alone while another did $14,500. That’s an extra 30 percent or more. You pay a hefty margin (around a third – Ed.) to Uber Eats, of course, but if you have capacity in your kitchen it’s well worth it and of course it can take your food to a whole new market.’

the biggest challenge The arrival of Uber Eats demonstrates just how fast people adapt to new offers and new opportunities. If you are thinking of entering the food business, you’ll find that the training, systems and support that a franchise offers can help you adapt fast, too, in everything from operations and profitability to legal compliance (see page 55). But there’s one more surprise for anyone new to the food sector. I asked Conor, Nathan and Daniel for the biggest challenge that faces new entrants and they all came up with the same response: just how hard you have to work at first. ‘I think some people come into hospitality expecting that they’ll be able to chat with customers all day while their staff do the work, but it’s not like that,’ smiles Nathan. ‘Hospitality is hard work. I don’t think I’ve ever worked in a franchise where new franchisees didn’t lose a significant amount of weight in training! ‘But if you can apply the same discipline you would to a job, have the people skills to lead your staff and enthuse your customers, and work with the franchisor to learn what works and avoid what doesn’t, it’s a great industry – and you can build a very rewarding business.’

8

Franchise New Zealand

about the author Simon Lord is editor of Franchise New Zealand media and has worked in franchising in New Zealand and the UK for almost 35 years.

Autumn 2017

Year 26 Issue 01


opportunity: food & beverage

from grill

TO TILL Burger Wisconsin training gets brother and sister team into business

B

en and Nikki Wilkinson have been living in a ‘bit of a blur’ this year since they bought their first Burger Wisconsin outlet in January 2017. ‘We’ve put in some long shifts since,’ grins Ben, ‘but we’ve learned a lot and we are loving the life.’ The brother and sister duo are only in their twenties but have business in their blood. ‘Both our father and grandfather owned supermarkets so we know the basics, but we felt that for our first venture it was important to have a franchise behind us,’ says Ben. ‘I’ve been very involved in motorsport and Nikki has been in various roles involving hospitality and bars, and although we looked at a tyre shop, food seemed a better bet! ‘Franchise New Zealand magazine was an excellent introduction to what franchising is, and what is available,’ says Ben. ‘Our lawyer gave us copies and we read a couple of articles about Burger Wisconsin and how the new owners were bringing a lot of expertise to an established brand. That really interested us. We’d been tempted by independent business, but Dad was happy to act as guarantor on Burger Wisconsin because of its reputation and the people behind it. He was also keen to get shot of us into our own business - but that’s another story!’ he laughs. Burger Wisconsin has been a New Zealand favourite since 1989, but the company has been revitalised since being bought by Mariposa Restaurant Holdings (the company behind the phenomenally successful Mexicali Fresh franchise). While keeping the gourmet burger focus for which Burger Wisconsin is famous, they have added a fresh look, better systems, better support and more buying power – all making a big difference to franchisee profitability.

incredibly smooth process

Ben and Nikki looked at opening a brand new outlet, but when they discovered the existing Burger Wisconsin in Auckland’s trendy Ponsonby area was going to be available early in 2017, they felt it was such an excellent site that they shouldn’t hesitate. ‘So everything speeded up – we charged in and did all our training in three weeks from grill to till at the Onehunga outlet so we were ready for January.’

Ben and Nikki Wilkinson: loving the life franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Alongside this fast-track training, Ben says the franchisor made the whole process of taking over ‘incredibly smooth. All the processes are in place and we had some of the Burger Wisconsin team with us virtually full time when we opened. The location is great – Burger Wisconsin has been here possibly longer than either of us has been alive and has only changed hands twice! It’s a thriving outlet in a first class area just ripe for growth.’

fresh approach to favourite brand With 22 existing Burger Wisconsin stores around the country already part-way through a refurbishment programme, the company is launching a brand new store at The Crossing in Tauranga at the end of April. ‘This is an exciting new venture – our first in a mall – which brings together all the elements we have been developing for the last couple of years,’ says Conor Kerlin, the CXO (Chief Experience Officer) for MRH and one of the family that created Mexicali Fresh. ‘When we bought Burger Wisconsin, we immersed ourselves in it to try and uncover exactly what made it such an iconic part of Kiwi culture. The fastest-growing parts of the eating out sector are fast casual dining and healthy eating – both areas where Burger Wisconsin has always excelled – but markets change, so we wanted to combine the best of the old with a fresh approach to attract new customers while satisfying our loyal fans. We also wanted to ensure it was really worthwhile for franchisees, and I think Tauranga will showcase just what an exciting opportunity we have to offer.’

opportunities throughout nz The company is looking to attract more new franchisees like Ben and Nikki to take Burger Wisconsin further into cities and towns around the country. ‘We don’t necessarily want chefs, or people with experience, but we do want people who are passionate about offering fresh, healthy food with great service,’ Conor says. ‘The cost of a new outlet will be between $300,000 and $350,000 +gst depending on location, but our track record means funding is available from the banks. It may seem a lot but remember, this is about return on investment. Burger Wisconsin can be a very profitable opportunity so if you have the right qualities, we’ll do everything to make sure you succeed. ‘We’re especially keen to attract a younger generation, excited at the prospect of work and prepared to put in the elbow grease to build a sustainable business of their own. We offer a great brand, a great system, a great business model and the training and support you need to help your hard work pay off. If that sounds like what you’re looking for, give me a call.’

advertiser info Burger Wisconsin www.burgerwisconsin.co.nz Contact Tyler Kerlin P 0-9-973 4559 M 021 411 144 info@wisconsin.co.nz

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opportunity: retail

TOOLING UP NEW ZEALAND

Total Tools is a retail giant in a specialist market – and it’s coming here now

T

wenty-seven years ago, a group of like-minded Aussies got together and created a store that was for people like them – people who worked with tools and loved what they could do with them. Fast forward to 2017 and that store has grown into one of the country’s most successful franchises. Total Tools has 60 stores across Australia and a turnover of A$1 million every day – A$365 million per year. That’s a lot of tools – and a lot of buying power. Now Total Tools is coming to New Zealand and looking for franchisees for its first four stores in Auckland. ‘This is an opportunity to get in on the ground floor with a massive brand,’ says Anthony Cavanagh, the company’s general manager. ‘We have spent two years researching the market here and there is nothing like Total Tools from a retail perspective.’ Total Tools specialises in large format retailing. ‘Our stores start at 1,200 sqm, employ up to 10 staff and carry some 75,000 different products,’ Anthony explains. ‘We carry an extensive range of trade and industrial tools from the world’s leading brands and our buying power means new franchisees will have access to the best products at the best prices from day one. Our approach is “Every tool, every trade” with everything on the shelf so there’s no waiting weeks for something to come in. That’s important if you want to do that job right now! ‘We target three main customer groups. Our core customers are people who use tools of all kinds to make their living. Next come the serious DIYers – men and women who use tools on a weekly basis. And then there are the companies and corporations which employ the people who use tools. It’s a big and specialised market and we are the experts.’

good investment, good returns The Total Tools business model is a formula that has proved successful for customers and franchisees alike. ‘High turnover means low royalty levels and no marketing fees, and although we offer a best price guarantee we’re not a price leader,’ Anthony explains. ‘All that preserves good margins and profitability.

With stores starting from 1200sqm, Total Tools can deliver significant returns and very solid cashflow for franchisees franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘A lot of our franchises are partnerships between two or even three mates, while others are family members pooling their assets – and, believe me, this business can deliver significant returns and a very solid cashflow for them.’ Sharing the investment can work well. Setting up a Total Tools store requires a total investment of around $1.5 million, although 50 percent of that is fundable against the business meaning franchisees need to be able to raise $750,000 in equity or secured loans. ‘Our franchisees come from three main backgrounds,’ Anthony suggests. ‘Some have been senior executives looking to translate their management experience into their own business at last. Some have had business ownership roles before but want something larger or something that offers better returns, while others are experienced multi-site managers looking to build some solid net worth. ‘Successful franchisees can be any age, any sex, but what they all have in common is a genuine love for talking about and dealing in tools, and a love for business, too.’

collaborative environment Total Tools provides all the training and support you would expect from a long-established and top-performing franchise, but Anthony emphasises that this is not a turn-key operation where everything is done for you. ‘Our training period is a full three months, although we tailor a structured training programme around each candidate’s commitments. By being involved in the preparation of every aspect of their new business right from the start, they get a fuller understanding of how it operates and why things happen the way they do. ‘But there’s one other aspect that makes Total Tools stand out,’ Anthony says. ‘I’ve been in franchising for over 25 years and worked with a number of different companies, and I have never come across such a collaborative environment as this. New franchisees get massive support from existing ones with people flying three, four, five hours to help out. You find franchisees just land on your doorstep and start helping, because that’s the kind of people we attract and the kind of culture they have created. The approach is, “If they’re in, we’re in,” and people will do everything possible to help you succeed. ‘I’m sure that will transfer across the Tasman, too. We are looking to open some 18 stores around New Zealand in all the main regional centres, starting with Auckland central, north, west and advertiser info east – all prime locations. ‘Without a shadow of a doubt, these are major opportunities for the right people to get in early and build substantial businesses with high returns. If you love tools, love business and have the qualities we’re looking for, contact us today.’

Total Tools www.totaltools.com.au Contact Anthony Cavanagh P 0061 9 261 1941 M 0061 4 8100 6715 newstores@totaltools.com.au

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GET YOUR LIFE BACK

Be your own boss with a Lawn and Garden Franchise and get balance back into your life

Starting your own business or buying a franchise is one of the most important decisions of your life. If properly planned and organised, working as your own boss can be tremendously rewarding and exciting. So why not enlist the support of an experienced, award-winning partner?

To find out more, visit www.joingreenacres.co.nz

join the mexican evolution! Mexicali Fresh is the leader in fast casual dining and pioneered the Mexican Evolution in New Zealand. We use original recipes with fresh local ingredients while offering frosty margaritas, premium Tequila and imported Mexican beer. Back in 2005 with suitcases in tow our family moved from the States to introduce Kiwis to healthy, fresh, California-style Mexican food. Ten years on and we are still rollin’ stuff so good it should be illegal! Come on board with the only American-born, Mexican-inspired and New Zealand grown Fresh Mex concept.

FOR THE LOWDOWN HOLLA AT US 0800 EAT MEX

WWW.MEXICALIFRESH.CO.NZ

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Franchise New Zealand

Autumn 2017

Year 26 Issue 01


opportunity: food & beverage

back to the GOOD OLD DAYS Cobb & Co. is an old favourite and a new opportunity

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famous name is about to open in a famous landmark in Dunedin. Cobb & Co. is one of the best-known brands in New Zealand, while the ornate Renaissance Revival-style railway station is one of the country’s few truly iconic buildings. The opening will also mark something of a renaissance for Cobb & Co. – New Zealand’s original family restaurant chain. Every Kiwi has fond memories of Cobb & Co. but from the 1990s onwards the chain became tired and outlets closed. It had a new lease of life, though, when Tauranga franchisees Sue and Ben Gower took over the whole company back in 2012. The couple carefully re-worked the traditional menu, keeping old favourites and adding new ones, with an emphasis on quality ingredients such as Angus Pure beef and ensuring there’s something for everyone. New restaurants in Taupo and Rotorua proved that demand for a familyfocused casual dining restaurant is as strong as ever, and former Porirua mayor Nick Leggett even set up a special Facebook page to encourage the company to open there. So when Ange Copson met the team behind the newly-revitalised company and experienced the new look, she knew she wanted to be a part of the Cobb & Co. story – and knew exactly where she wanted to open her own restaurant. Just a year later, Ange is among a group of six entrepreneurs who are opening the new restaurant at the Railway Station, and the locals can’t wait. A story on the Otago Daily Times Facebook page attracted over 1300 hits in the first two hours and even positive comments from British television star Sir David Jason (of Only Fools and Horses fame).

pulling power Last year, the company recruited Nathan Bonney to spearhead the planned opening of 30 franchised and companyowned restaurants nationwide. Nathan is one of the country’s most experienced franchise executives, having worked with Columbus Coffee, Mexicali Fresh and Burger Wisconsin – all New Zealandowned franchises, like Cobb & Co. ‘Never underestimate the pulling power of a much-loved brand,’ says Nathan. ‘I don’t think there’s a single person aged 30 to 50 in New Zealand who

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

At the railway station site: Christine Strathern, Nathan Bonney, Chris Roy, Noi Sivilay (Group Executive Chef, Cobb Group), Ben Gower and Ange Copson didn’t have a traffic light drink at Cobb & Co. when they were young, and they’re still pretty popular with kids now. People love eating out more than ever, and Cobb & Co. is once again becoming the place to take the whole family.’

robust systems, profitable results Ange Copson may have no previous hospitality experience but her business partners do, having owned motels and cafés in Dunedin for many years. The group – comprising Ange and her husband Graham, Chris and Adrienne Roy, and Craig and Christine Strathern – also has skills ranging from marketing and tourism to, unusually, crisis negotiation! All have been friends for many years. But it’s not just nostalgia that has fuelled this venture. ‘When we started looking into the franchise we found that Cobb & Co. is a very impressive, very profitable proposition these days,’ Ange says. ‘There’s a strong focus on good quality food using local produce where possible, and a wide menu range which ensures something for everyone from our Little Tots menu right up to seniors. It’s about providing a great experience and allowing people to engage as a family. ‘A restaurant as busy as Cobb & Co. needs very robust systems to make it run smoothly, and that’s what the team have developed. There’s a lot of very smart tech behind the scenes and customer service is key. ‘We have had fantastic support from the franchisor all the way through. When we first took Ben to the proposed site he thought it was absolutely outstanding, so we’ve worked with the franchisor team and the architects to create something that is not only practical but which will enhance a muchloved building. A new deck uses recycled steel from an old bridge to extend the railway connection and provide a place to appreciate just what a special place this is. ‘The training has also been sensational. At first I was saying, ‘This might be a stupid question, but…’ then Nathan told me there was no such thing as a stupid question – we need to know what we need to know. His experience is very reassuring and we feel that everyone really wants to help us succeed.’

who’s next? Cobb & Co. is looking for new franchisees to bring family dining back to cities and towns throughout New Zealand. ‘We have some excellent locations available and, as Porirua has shown, a loyal crowd of fans ready and waiting,’ says Nathan. ‘The investment required is upwards of $500,000, much of which can be financed. ‘Hospitality experience is not a necessity as our industry-leading systems take the guesswork out of restaurant operation.  We provide an initial training programme for new franchisees and ongoing franchise advertiser info support includes continuous business and, vitally, profitability support. ‘We want to hear from individuals and groups looking for hospitality opportunities throughout the country. Cobb & Co. has a great name and now there’s a great opportunity to go with it. Contact me and find out more.’

Cobb & Co. www.cobb.co.nz Contact Nathan Bonney P 0-7-281 1197 M 0275 393 022 nathan.bonney@cobb.co.nz

13


FRANCHISES - NEW & MASTER FRANCHISES

NEW ZEALAND WIDE Opportunity knocking in New Zealand There are over 100,000 swimming pools in the ground across New Zealand, with another 3,000 backyard and commercial pools added every year. With 2,000 spas installed each year as well, there are as many spas as there are pools to look after. The potential within the pool servicing industry in NZ is unquestionable, yet this lucrative business opportunity has flown under the radar for many. Now Poolwerx is looking to make a splash and change perceptions about the industry. With one franchise in Hamilton already well-established, plus one in Auckland, Poolwerx believes the potential for growth here is immense. “We have mapped every pool in the country to determine the size of the market and it is very exciting to offer this business opportunity to more people,” says Kiwi-born Mike Geddes, the company’s Franchise Development Manager. “The potential growth in New Zealand is immense, with 18 new franchises able to support 75 service vehicles and 25 retail stores.” Master Franchise Opportunity – there’s big business in pools and spas in New Zealand and a big opportunity for a Master Franchise Partner to grow a Poolwerx nationally in New Zealand. Please contact Mike Geddes to discuss your opportunity.

Opportunities for sale: New Zealand Northland

Napier

Whangaparaoa

Manawatu Wanganui

Auckland Northwest

Taranaki

North Shore / Albany

Wellington

Auckland City

Nelson / Marlborough

Central Bays

Christchurch

Eastern Bays

Canterbury

Bay of Plenty

West Coast

Eastern Bay of Plenty

Otago / Southland

Gisborne

Price from $95,000 plus GST Greenfield Territories available throughout New Zealand CONTACT: MIKE GEDDES - poolwerx.co.nz/franchising - 0800 888 031


opportunity: business & commercial

reaching a new HIGH Accessman takes successful construction business model national

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he Health and Safety in Employment Act 1992 set new standards for safe access when working at heights to improve workplace safety. The cost of compliance caused concern among many electricians, plasterers, painters and other tradies, but Christchurch electrician Ross Pickersgill saw an opportunity. He invested in a scissor lift which not only replaced ladders and scaffolding, but increased productivity by being easy to move. Even better, he quickly found a ready market for hiring it out when he wasn’t using it. It was the birth of Accessman, which today has over 600 scissor lifts, knuckle-booms, cherry-pickers, telescopic boom-lifts, telehandlers and other access machines. Already the largest specialist equipment hire company in the South Island with six franchised and company-owned outlets, the company is now seeking franchisees in the North Island for the first time, as well as more in the South. ‘While still committed to continuing growth south of Cook Strait, there are definitely franchise opportunities in such areas as the Kapiti Coast, Tauranga and Auckland,’ says Lena Harrington, General Manager of the Accessman Group. ‘In fact, there’s a market ready and waiting for Accessman wherever there is active commercial and residential development.’

the talk with tradies and other hirers. We provide full training, marketing materials, franchise manuals, operating systems and proprietary software, with ongoing support as the business grows. ‘Where a potential franchisee meets our criteria, in-depth market analysis is required to accurately establish the level of investment needed depending on the type and numbers of machines to get the business up and running,’ explains Lena. ‘Franchisees will generally need to be in a position to invest around $900,000, although much of this can be advertiser info financed. ‘It’s a substantial investment, but the returns can make it very worthwhile. If you have the management skills, the local knowledge and the desire to build a substantial business of your own, give me a call and let’s talk.’

Accessman www.accessman.co.nz Contact Lena Harrington P 021 361 622 lena@accessman.co.nz

competitive benefits Accessman offers a number of competitive benefits, says Lena. ‘The company is often viewed as the benchmark within the industry, being both innovative and pro-active. We tend to be the first to release new models, new products or upgraded features to the New Zealand market. Site visits are provided on request to evaluate requirements and recommend the most appropriate and cost-efficient machine. We appreciate that time is money for our customers, so reliability is paramount – checks are carried out before every machine leaves the yard and immediately on its return. In the unlikely event that a machine does break down, we will replace it within the hour.’ All Accessman staff must be fully qualified. ‘From the beginning, Accessman has taken operator training very seriously,’ says Lena. ‘So much so, in fact, that we have introduced the IPAF Pal card to the industry as an alternative choice to the HIANZ Silvercard – both of which the group provides training on. Accessman was an important advisor to the Hire Industry Association of New Zealand in redeveloping training to meet Codes of Practice for the operation of EWPs. ‘This approach has earned the company a client list which includes some of the country’s best-known names in construction, as well as thousands of smaller operators.’

for those with a business background Lena says that potential Accessman franchisees are likely to have previously owned a successful business or have proven business acumen at a senior level. They must be able to manage a busy outlet and relate to customers at all levels in the construction and other industries. ‘Although it is not necessary for a franchisee to have industry experience they do need local knowledge, staff management skills and to be able to front up and talk franchise.co.nz – PUTTING PEOPLE IN BUSINESS

That’s right, o t n i g n i d n a p x e e we ar ! d n a l Is h t r o N e h t Exciting new franchise options available throughout the North Island

Act Now!

0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

15


updates from our website

Our pick of the top news stories from www.franchise.co.nz

Hell supports disabled training Hell Pizza is continuing to leave its controversial past behind as it builds a reputation as ‘champion of the underdog’. The homegrown pizza franchise says that over 4 years, in partnership with IHC’s IDEA Services, it will have put 54 youths with intellectual disabilities through its paid training programme Active in Hell – with at least 7 gaining permanent employment. ‘Active in Hell is about giving young people a chance in a commercial kitchen and exposing them to skills relevant for hospitality roles while getting paid,’ said Hell general manager Ben Cumming. ‘While the offer of a full-time role at the end of the training is not a stated goal of the programme, it’s great to see

FRANCHISE SURVEY LAUNCHED IN APRIL trainees who, having been given the opportunity, have proven themselves able to be valuable members of the workforce.’ Five graduates are now working in permanent positions with the stores they trained in, and a further two are now working parttime at Hell HQ. ‘The programme has gone from strength to strength since we teamed up with IHC to launch the pilot scheme in 2013. This year’s total of graduates will be the highest so far, but I’m positive we can improve on that next year. From Whangarei to Balmoral, we have plenty of enthusiastic franchisees willing to be involved and reports from those who have already taken part have been nothing but positive.’

Optimistic start for franchising in 2017 The quarterly Franchising Confidence Index survey for January suggests that franchises are expecting a good year ahead. According to the survey, conducted by Franchize Consultants, both Franchisors and Service Providers have strong expectations for continuing franchisee profitability and franchisor growth prospects. Sentiment towards the availability of suitable staff and locations improved, although they are still areas for concern. However, there was disagreement over the ease of access to financing, with Franchisors seeing a drop in this area while Service Providers were more positive, rising from neutral to a positive 18 percent. Given that Service Providers include bankers and

accountants, the difference in perception is interesting, and may indicate that finance is there for good candidates choosing good franchise systems. Service Providers were also more positive about the availability of suitable franchisees with a positive net score of 41 percent. Given that language skills are an important predictor for success, this may reflect reports of growing interest in immigration from the UK and US. Finding suitable franchisees continues to be the major identified challenge to franchising development. This means that good candidates with relevant skills and the ability to raise the necessary capital will find a ready choice of good opportunities and locations available to them.

ECONOMY IN A SWEET SPOT

Westpac’s Acting Chief Economist Michael Gordon says that New Zealand’s economy has been growing at a steady pace for some time, and a strong pipeline of building work and an improvement in dairy prices will help to keep that momentum going. The bank’s latest Quarterly Economic Overview finds that the New Zealand economy finished 2016 on a high note. ‘We estimate that GDP growth

16

Franchise New Zealand is much more than a magazine. To keep up with the latest news, issues and opportunities, go to www.franchise.co.nz, subscribe to our free newsletter and follow us on Facebook or Twitter.

With the debate about possible legislation of the franchise sector being stirred up again by a series of articles in the National Business Review, this year’s Franchising New Zealand survey is taking on a new importance. It’s 20 years since Australia introduced its first franchise-specific legislation, and having comparable surveys between the two countries can help inform the debate as to the value of either approach. ‘It is critically important to have up-to-date information concerning the size, growth and characteristics of the franchising sector,’ says Susan Flint-Hartle of Massey University, which is conducting the survey in conjunction with the Asia Pacific Centre for Franchising Excellence at Griffith University in Brisbane. ‘The survey will be launched in early April and will provide current data on the status of the sector to enable interested parties to make informed decisions about the sector’s future.’ All franchisor organisations operating in New Zealand, including those operating under master franchising arrangements, are invited to participate. The report is due for publication in July.

Accounting specialists expand

Franchise Accountants is expanding on Auckland’s North Shore with the acquisition of long-established Albany firm Bullôt Rankine. ‘Franchise Accountants has had a footprint on the Shore since 2013, but joining forces with the Bullôt Rankine team will give us two sizeable offices covering Auckland fully from north to south,’ says Philip Morrison, the founder and managing director of Franchise Accountants. ‘Our point of difference is the accumulated expertise that allows us not just to do compliance and tax work, but to take a real advisory role to help our clients grow. We understand franchising and the challenges that business owners – both franchisors and franchisees – face. We’re also highly experienced at helping franchise buyers work out whether any particular business really will be a good investment.

‘Bullôt Rankine is part of the business landscape north of the bridge,’ Philip continues. ‘They have a strong practice with high calibre people and existing expertise with SMEs and some franchise clients already, including one sizeable franchise system.  Joining Franchise Accountants will give them access to our award-winning franchise analysis systems, our accumulated benchmarking data and the knowledge we have gained from working with over 200 different franchise brands here in New Zealand over the past 10 years. ‘It means the Franchise Accountants/ Bullôt Rankine office has access to a lot of franchise-specific expertise that will enable it to offer even better advice to clients.’

reached 3.3 percent for the year, with standout contributions from building activity, consumer spending and business services. The country is now entering its seventh year of sustained growth. The damage wrought by the Global Financial Crisis is becoming more distant, and activity has now returned to around its non-inflationary potential. We expect annual GDP growth to top 3 percent over the next couple of years, as a wave of building work progresses and higher dairy prices provide some relief to rural regions. Inflation is no longer at rock bottom levels, and looks set to stay within the

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

Employment fraud a risk for franchisors The Australian scandal involving 7-Eleven franchisees underpaying staff or conducting visa frauds has been followed by another investigation alleging similar issues within Caltex Australia and the news that a Domino’s franchisee there was recorded selling work visas. Both companies instantly condemned the practices, with Caltex having already terminated some franchise agreements. So far, no such allegations have been made against any franchises operating in New Zealand (the Masala chain of Indian restaurants was never a franchise – see In Brief below) but the Labour Inspectorate of the MBIE has warned that it is targeting smaller retail businesses looking for employment law breaches, and it seems likely that should one franchised outlet be caught out, it will trigger a full-scale audit of others within the same chain. A Labour Inspectorate manager has already commented, ‘Time for franchisors to ensure franchisees are complying with employment law.’ The common elements in such cases generally include not paying minimum

wage, not paying holiday pay, and falsifying or not keeping accurate employment records. The Fair Work Ombudsman in Australia has found that many franchisees derive their understanding of payroll from their past experience as employees, from other franchisees, or from ill-informed advisors. Accordingly, franchisors are being advised to ensure that their franchisees are fully aware of local employment law and what it actually means. They also need to ensure that they have the payroll software and practices in place to comply with the law, and to audit their franchisees’ employment practices on a regular basis to ensure that all staff have proper contracts in place, that holiday and wage records are up to date and that staff receive their full entitlements. The Franchise Association has already held events in Auckland and Wellington to help educate franchisors about the issues and the risks. Find more updates on our website.

in brief • A non-franchised restaurant chain found to have committed employment and immigration frauds including widespread tax evasion has forfeited eight million dollars in property following a settlement between the Masala group and the Crown. One of the owners of Masala, Joti Jain, has left the country after fighting attempts by Immigration New Zealand to deport her. • Veritas Investments has reached a settlement with a Nosh franchisee who sought to terminate his franchise agreement after buying the business just days before Veritas disclosed it was under pressure from its bank to sell the chain. Although details are confidential, it appears that the franchisee has paid Veritas

rather than the other way round. The Nosh Group has since been sold to a new group of investors.

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• The economic outlook for local Chinese businesses is mixed, according to a survey by accounting software provider MYOB. The survey reveals that one-third of Chinese business owners say their business’s revenue is up on a year ago, 26 percent say revenue has declined, while 41 percent say it is about the same. • A record 71,300 more migrants arrived in New Zealand than left in the January 2017 year, Statistics New Zealand has reported. The net gain figure of 71,300 migrants surpassed the previous annual record set in December 2016.

read more on all these at www.franchise.co.nz/updates

Reserve Bank’s target range for the foreseeable future.’ Of course, 2017 is election year in New Zealand and Westpac believes it could be a close one, with a stronger economy providing more scope for campaign promises than seen for some time. In addition, the Reserve Bank Governor’s departure could be used as an opportunity for some changes in the RBNZ’s focus. In a special report, the Overview highlights areas where the policy mix could take on a different complexion by the end of this year.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

We are passionate about Franchising! CALL US NOW 09 308-9925

17


New Zealand’s most beautiful business. Caci is the market leader in appearance enhancement with a premium brand. We are enjoying significant growth having opened multiple new locations in the past 12 months. In New Zealand Caci has: - The largest appearance medicine sales - The largest number of beauty clinics - The biggest advertising dollar in the beauty industry Now is the time to start your Caci journey and take advantage of our unique funding model, that offers you the opportunity to own a clinic from $125,000. Limited locations remaining, including: - Gisborne - Wanganui/ Masterton - Blenheim

- Christchurch - Dunedin - Timaru/ Ashburton

To find out more or to register your interest: Visit caci.co.nz/franchise or call Hilary Metzger on 021 369 632

Create a successful future Fastway Couriers has a number of exciting franchise opportunities available Join an established company and enjoy: • Ongoing business support and training • An award winning system for over 30 years • Perpetual franchise agreement • Recognised brand

To find out more contact us:

p. 0800 4FASTWAY w. fastway.co.nz e. recruitment@fastway.co.nz Fastway Couriers (NZ) Ltd T/A Fastway Couriers New Zealand. Fastway Couriers is a franchised courier network and its businesses are independently owned.

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Franchise New Zealand

Autumn 2017

Year 26 Issue 01


opportunity: business & commercial

good life GOOD LIVING David Pearse: ‘Pukeko Rental Managers provide a high quality service while still being competitively priced’

Pukeko Rental Managers find that being the best brings big rewards

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ew business owners have picked up 95 percent of their clients through word of mouth – but Tracey Mackay has. ‘It’s a measure of our reputation and the way we look after our clients,’ says Tracey, who is the Wellington franchisee for Pukeko Rental Managers. ‘But to be honest, the franchise makes it simple, which is why it is so successful – some weeks I only work about 15 hours, yet I’m still making a very good living.’ It’s a far cry from Tracey’s previous role as a costumier in the New Zealand film industry. ‘I took time out to have a family, but when I decided I wanted to work again I remembered just how long the hours used to be. It was a long slog, and far too much work for poor rewards. I realised I wanted to be my own boss – I wanted to call the shots.’ Tracey knew a bit about the property market: with husband Ben, a builder, she had bought a few houses, renovated them and sold them on. ‘Then a couple of years ago I got talking to Pukeko founder David Pearse and something kind of clicked for me. I discussed it with Ben and my father – who sparked my original interest in property – and knew I’d found the model for the business I wanted. ‘Of course I was tempted to do it alone, but I could see there was so much in favour of being part of the Pukeko franchise. Virtually everything had been done already from the training manuals to the online computer systems, the branding, marketing materials and the website. For me to try and do it all myself would have simply held me back. This was the right decision, without a doubt.’ Tracey bought her Pukeko Rental Managers franchise in 2015 and it has grown ever since. ‘I expect to be at full return by the end of 2017 – actually, I could have done it sooner only I had another baby instead!’ she laughs. ‘With two children aged six and seven, and now a five-monthold baby, you soon learn about time management. My day has to be structured quite skilfully, but again the model of the franchise makes it easy and perfectly feasible for a busy mum to run a successful business, too.’

lower overheads, better service Pukeko Rental Managers was started in 2010 by David Pearse, who has a long background in real estate. ‘Traditional property management is office-based and has multi-tier management structures,’ he says. ‘The end result is a high level of overheads, which means each property manager needs to look after an increasing number of properties to pay for them. As a result, you don’t attract specialist Tracey Mackay: ‘It’s pretty straightforward to build a semipassive income’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

property managers – you have overworked and frequently inexperienced staff looking after owners’ valuable investments.’ David used his experience to create a model that reduced overheads and allowed franchisees to offer a personal service to clients. ‘We aim to be the best, not the biggest. Pukeko Rental Managers are mobile owneroperators, each with a portfolio that enables them to provide a high quality property management service while still being competitively priced – and still making an excellent income. We have 10 franchisees around New Zealand already and we are looking for more to join the team in all areas.’

right from the start What do Pukeko Rental Managers franchisees actually do? ‘We manage the tenants and maintenance of property investors,’ says Tracey. ‘Once a property owner has signed with us, we look after everything from getting the right tenants – with a triple background check – to ensuring that the home is up to scratch and never falling behind with repair or payment issues. It means that, in theory, a property owner should never have to deal with their tenants directly – we handle all that and, thanks to the Pukeko processes, it’s pretty straightforward to build a semi-passive income. ‘On a personal level, I feel passionate about the standard of accommodation in this country and I’ll only work with the best. Pukeko’s reputation means I can pick and choose my owners as carefully as the tenants, which makes ongoing management much easier.’

low investment, good returns David is now looking to appoint more people as franchisees around the country. The investment required can be from as little as $12,500 +gst, and you will also need a home office and a car. ‘We provide comprehensive training and education to get you started, ongoing marketing support, and provide the templates and tools you need to run your business efficiently and profitably,’ says David. ‘Earnings will vary according to locale, client numbers and the effort you are willing to put in, but the Pukeko processes and software make it very easy to manage the entire portfolio. As Tracey has found, even with a fivemonth-old, you can run a successful business,’ smiles David. ‘If you are good with people, can communicate well, can apply systems and, above all, have the desire to be the best property manager in your region, we want to hear from you today.’

advertiser info

Pukeko Rental Managers www.pukekorentalmanagers.co.nz Contact David Pearse P 0508 785 356 M 0274 809 534 david@pukekorentalmanagers.co.nz

19


opportunity: leisure & education

SPORTING CHANCE

Getting kids active proves profitable for Kelly Sports franchisees

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hil and Amanda Finlay want their three children to be active, healthy and confident. That’s not easy in the Netflix era, but the couple found both a solution and a business in Kelly Sports. Kelly Sports aims to get everyone from pre-schoolers to 12-yearolds involved in sports activities through partnerships with schools, communities, clubs and regional agencies. The franchise originated in Australia over 20 years ago and came to New Zealand in 2007. ‘We now have 36 franchisees here with room for a whole lot more,’ says New Zealand Managing Director Paul Jamieson. ‘Parents are becoming increasingly aware of the benefits to children from participating in sports, which will translate into so many other areas of a child’s life and stand them in good stead for many years. ‘Franchisees take a variety of sports and physical literacy programmes into schools in their area. Whether it is cricket, tennis, rugby or PE, the important thing is that the kids have a blast and learn.’

sharing the passion Phil had spent most of his life in the retail/corporate world before joining Kelly Sports. ‘I put in huge effort and ground my knuckles away but it was never enough. To compound the frustration, I was lining someone else’s pocket! ‘Amanda and I began to look for a business, but it had to be something

affordable which offered growth potential. When we moved home we found we were smack on the border of a Kelly Sports franchise that was on the market. I’ve always been into sports, I’m a bit of an all-rounder and I know the rules. I was already spending a lot of time coaching at my son’s school so this seemed absolutely right for us, and we bought the business in June 2015. ‘Ever since, we’ve enjoyed a big upswing in our income. The business comes with first-class support and Phil Finlay: ‘Kids love excellent IT and accounting packages it and we love it’ which make it really easy. After all, you want to be making money in business, not spending all your day doing the accounts. Kelly Sports has been the perfect umbrella for us in a first business, and it’s very rewarding – kids love it and we love it. This is a great business and we are thrilled we joined it.’ In fact, the Finlays have just expanded by opening their first Kelly Club which provides before- and after-school care and holiday programmes in a safe a nurturing environment. ‘We replaced another programme and attendance numbers have gone through the roof,’ Phil says. The school couldn’t be happier!’ Kelly Sports has franchises available nationwide for between $25,00030,000. ‘Annual returns can climb into six figures, but we can also tailor packages for those who want to work fewer hours to fit into their lifestyle,’ says Paul. ‘Visit our info-packed website or call me today and find out more.’

advertiser info

Kelly Sports www.kellysports.co.nz Contact Paul Jamieson P 0-9-427 9377 M 021 409 241 paul@kellysports.co.nz

Affiliated with

Kelly Sports is offering you an opportunity to own your own business and make a real difference in children’s lives by helping to develop their skills and confidence through sport.

 Simple franchise model that’s easy to understand  Full training in coaching and business management  Great franchise network (currently 35 nationwide)  Flexible lifestyle  Variety of opportunities

We offer you an opportunity to own your own business and make a real difference in children’s lives by running beforeand after-school care and holiday programmes kids just love.

 Simple franchise model that’s easy to understand  Full training in programme & business management  Great network (currently in 42 schools nationwide)  Flexible lifestyle  Variety of opportunities

GET IN TOUCH Call Paul Jamieson on 021 409 241 or 0800 GO KELLY Email paul@kellysports.co.nz or visit www.kellysports.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Paul Jamieson 021 409 241 or paul@kellyclub.co.nz

0800 GO KELLY www.kellyclub.co.nz

21


buying a franchise: financial matters

food finance 101 Daniel Cloete of Westpac explains how to fund a food business

T

he food sector has always offered some of the most attractive opportunities in franchising. Over the past few years, many such franchises have seen strong sales growth with solid bottom line profitability. That makes them an attractive proposition for potential franchisees. If you’re tempted to own your own food business, then, it’s worth looking at some of the factors involved when it comes to raising the necessary funding. The profitability of a food franchise is dependent on a number of factors: sales performance, Gross Profit (GP), food cost, wages and rent. The calculation known as EBIT (Earnings Before Interest and Tax) in turn determines the ability of the business to obtain funding and reward its owners for the investment risk. sales Sales are also influenced by many factors, including the drawing power of the particular brand, location, price, availability of parking, service, market trends, etc. As a result, there is considerable variation between different sectors, and between individual brands in the same sector. However, although high sales may be attractive, they don’t lead to profitability unless the business can achieve a satisfactory GP margin. food cost The fact that larger food franchises can collectively negotiate much better prices than individual businesses should lower a franchisee’s input cost and increase their competitiveness and profitability. However, understanding food costs and how to control them is key to success. Many franchises have very sophisticated measurement tools and management

information systems to assist with controlling food costs. These may analyse overall categories like beverages and food, or even detail specific items so that the franchisee is aware of what contribution each category or item make to their Gross Profit. This also helps franchisors and Daniel Cloete their support team keep a watchful eye on factors like wastage and shrinkage. The fact that franchisees can compare these figures or percentages with others in the same franchise system (benchmarking) is a really important advantage when it comes to fine-tuning the performance of a business. wages Preparing and serving food is a relatively labour intensive activity and the profitability of the business will be negatively impacted if the business is overstaffed. Getting the wages right is very important. This is one component that franchisees have total control over and, as a banker, I’m sorry to say that it’s an area where I often see people getting it wrong. When it comes to buying an existing business, a new owner can sometimes increase the profitability significantly by resolving over-staffing issues or by working more in the business themselves rather than employing a manager. It’s worth noting that this can have a significant impact upon the business’s ability to service debt funding. rent For fast food or fast casual dining options, foot traffic may be very important to drive sales. This may be less important where the establishment is a destination with good parking, or most of the business is through delivery. All of this affects the level of rent the business needs to pay – and can afford to pay. In mall locations, high rents together with higher operating and other expenses, may push up the rent as a percentage of total turnover. This could have a direct impact on profitability and the ability of the business to weather downturns in sales.

• The largest Franchise Operation Refilling & Remanufacturing Inkjet and Laser Cartridges in the world • Operating 1650 Stores over 60 countries worldwide • Established in New Zealand since year 2000 with 40 Stores operating nationwide

• New store areas and resales available • Turn Key operation • Full training & support provided • Excellent Returns For further information please contact:

REFILL & SAVE

Master Franchisee

Geoff Smith

Tel: 03 446 8600 Mob: 0274 339 829 Email: geoff.smith@cartridgeworld.co.nz Cartridge World stores are independently owned and operated

Why Pay more to print?

22

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


Want a Franchise that really Delivers? Choose PACK & SEND™ – buy a business not a job! In recent years, paying rental or purchase bonds to secure premises or supply has become more prevalent. This can tie up capital and reduce borrowing ability, or increase debt servicing levels. Experienced franchisors will allow for these factors in their business model, but it’s something new franchisees need to be wary of.

funding When considering buying a food franchise, then, all of the above factors need to be taken into account. It’s therefore important to work with your franchisor, accountant and banker to find out what is achievable, what is realistic, and to put together the best funding for your own specific needs. In all likelihood, this will not just be a simple loan but will involve a combination of two or more of the following options. Term loans can be used to fund the purchase of the business or the set-up, franchise fee, fit-out and equipment. Typically three-to-five year term loans secured against the business and cashflow are used. The funding term would be limited by the term of the franchise agreement. A term loan is a good way to fund the business, getting the loan repaid within the terms of the lease or any re-fit requirements from the mall operators. By funding against the business’s cashflow it also lowers the investment required by the owner. Equipment finance and leasing: Equipment finance is normally done using the equipment as security over a term within the useful working life of the equipment being funded. Examples include items like pizza ovens (which may last a long time), display cabinets, delivery vehicles, etc. Equipment finance funding has the advantage of lowering the equity/investment required, as funding could be up to 80-100 percent of value secured against the equipment (if new). Not all types of equipment will be suitable for equipment finance, but some – such as computers – can be leased instead. Leasing the equipment takes it off the balance sheet and may have some tax advantages as well.

Awarded Emerging Franchise System at the Westpac New Zealand Franchise Awards, PACK & SEND is one of the fastest growing franchise systems in New Zealand. Be part of a growing international franchise network which is becoming a leader in the freight, packaging and logistics sector, providing “No Limits” to your customers and your earning potential. The PACK & SEND offer includes: • Unique Business Model • Award Winning Franchise System • Be Your Own Boss • Low Staffing Levels • High Gross Profit Margin • Low Entry Level Costs

BECOME A PACK & SEND FRANCHISEE Opportunities available in a town that you know and love! There are real opportunities for you to become an owner of one of the franchises available right now in key metropolitan markets and provincial main centres throughout New Zealand. For further information about the ‘Pack & Send Franchise Opportunity’ visit our website

PACK & SEND DELIVERS DREAM LIFESTYLE Bill and Jo Lawrence have stepped out of their corporate lifestyle and have opened a Pack & Send outlet in Nelson City.

or call Matthew Everest at Pack & Send New Zealand on (03) 982 7252

“We liked Pack & Send’s business model, customer focus and its overall customer proposition” says Bill. “We’ve worked hard over the years and wanted to get back to a more balanced family lifestyle. Pack & Send offered us the opportunity to do something exciting and build a business that has customer service as one of its cornerstones.”

Some banks (like Westpac) offer equipment finance and there are also specialist leasing and equipment finance companies in the hospitality industry. Some equipment manufacturers may also offer funding. The franchisors in many systems have negotiated special funding packages for franchisees through their bank. It’s important to be aware though, that equipment financing rates can be higher than other forms of funding. Secured funding is used extensively when buying a franchise, particularly where long-term finance is required. The owner’s contribution may be in the form of free equity in a property, or the total funding can be secured against property. Other forms of security or third party guarantees can also be considered. Secured lending would be the cheapest option and the part secured against property can be done over a longer term, which can lower monthly payments and ease cash flow pressures. Short term funding may be required where the restaurant or food outlet has a highly seasonal component – for example, where there is a large outdoor area that is only busy in summer or the outlet is located in a holiday town that is only busy in season. Fixed costs like rent may require funding until the cashflow turns positive again. Other possible sources of funding for food businesses include fit-out contributions from landlords and, in the case of bars/restaurants, set-up contributions from the breweries. These generally come with strings attached, which both the franchisor and franchisee need to be aware of.

franchise advantages

In conclusion, the strong systems and brands developed by the better-known food franchise systems tend to lower the business risk considerably. As a result, a bank with a specialist franchise unit like Westpac is often prepared to lend against the existing or new franchised business itself, based on industry knowledge and the record of the franchise system and the other existing franchisees. about the author The advantages in collective purchasing, marketing and benchmarking make a franchised business easier to manage and support profitability. This means that potential franchisees need less of their own money and can secure part of the investment against the assets and future cash flow of the business. By buying a franchise, these funding options mean you may therefore be able to afford a much larger food business than when setting up an independent outlet.

Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Ke yc i t yoppor t u ni t i e sa v a i l a bl ei n Au c k l a nd, Ha mi l t on, We l l i ng t on, Chr i s t c hu r c h&Du ne di n.

Sec ur ey ourbus i nes sf ut ur e,c ont a c tust oda y , F oot l oos eF r a nc hi s i ngSy s t ems

phone021934080 oremai lppr y de@f oot l oos e. c o. nz 23


opportunity: food & beverage

pizza pioneers STILL GROWING Domino’s first NZ franchisees adapt, improve, expand

B

ack in 2003, Franchise New Zealand magazine featured the Lea family who owned a Pizza Haven outlet in Manurewa. Rob Lea was in college and his brother Brian was completing his B.Com in management and marketing at Auckland University when they bought their first franchise, together with dad Graeme and mum Beverley in 1995. A second, in Papakura, followed a few years later. In 2005, Domino’s bought Pizza Haven and began rebranding all the stores – starting with Manurewa. ‘It was the best thing that could have happened,’ says Brian. ‘As a result, our first store increased turnover by a factor of four and the increased business meant that our original Manurewa territory has since been split not once, but twice. We now have four highly busy and successful stores and find the Domino’s model makes it easy to grow from a single store to many.’

making the best better Domino’s Pizza Enterprises (DPE) was Australia’s first publicly-listed pizza company and is the master franchisor for the Domino’s brand in seven countries. DPE and its franchisees operate over 2000 stores, making it the largest franchisee for the Domino’s Pizza brand in the world. Brian believes that what has kept the brand ahead of the game in a hugely competitive market is the fact that it has combined size and volume with quality and innovation. ‘We’ve been in pizzas for 24 years and found that Domino’s has fuelled our growth and helped franchisees like us get better at what we do all the time. Like any business, you need to work at it to succeed, but it is great – if you train your staff well and maintain a great in-store culture aimed at first-class customer service, then Domino’s is a winner. ‘There’s been continuous product development, new recipes and fresh add-ons all the time. Marketing has changed enormously since we opened our first store with the emergence of the internet, then email, mobile phones, apps and social media but Domino’s has always been ahead of the rest. Technology has changed how we operate in-store too, with better product delivery and service, and better management systems to increase control and profitability.

The Lea family: four Domino’s stores already and still growing

‘Nearly a quarter century on from when we started, my brother Rob and I continue to run the stores, and mum still looks after the bookkeeping. Sadly, Dad passed away four years ago, but it was his faith and vision that got us started and we’ve gone on growing – now we’re looking at store number five!’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Brian Lea (left), mum Beverley and brother Rob: ‘Domino’s has fuelled our growth and helped us get better all the time’

constant innovation Scott Bush, general manager for Domino’s in New Zealand, says, ‘The Lea family are an excellent example of how good franchisees can adapt, change and grow within the Domino’s network. They have achieved success not just through hard work and application but through welcoming and applying new technologies as they’ve become available. ‘Domino’s has made huge investments into digital technology over the years. Pizza Tracker, developed 10 years ago, was our first-ever digital project and gave our customers the ability to track their pizza all the way through make, bake and delivery in real time to ensure that a pick-up customer can arrive just as their fresh, hot pizza is ready. We’ve gone on developing it ever since – these days, it even works with smart watches. Meanwhile, our GPS Driver Tracker lets home delivery customers know exactly how far away their pizza is, and helps keep our drivers safe, too. On any one day we have up to 40 digital projects underway across the whole business, all aimed at improving the product and giving customers time back to do the things they enjoy.’ Perhaps Domino’s best-known innovation recently has been the world’s first commercial pizza delivery by drone last year. ‘It’s an ambitious project but a serious one,’ says Scott. ‘The tests showed enormous promise and ultimately we intend drone delivery to be fully integrated into our online ordering and GPS systems. ‘Domino’s is dedicated to delivering fresh, hot food to every doorstep. New stores are now being equipped with ovens that cook pizzas to perfection in just four minutes. At the same time, we continuously test and upgrade ingredients to improve the customer experience by, for example, removing excess salt or reducing fat content.’

owning one is just the start With over 110 stores, Domino’s is already New Zealand’s number one pizza company. ‘And there’s room for many more – especially in fast-growing areas,’ says Scott. ‘Our vision is to have 200 stores here in the next 5 years. The investment for new franchisees is from $500,000 depending on location and the returns for good operators can be considerable. ‘If you’re prepared to put your all into a great opportunity, now is the time to come and leverage off that with Domino’s. Remember, Domino’s is the market leader and we want franchisees who will keep us Number One. ‘We want to hear from everybody who is interested in owning their own food business. We especially love entrepreneurial people who can see the benefits of a great system, have the skills to question how it can be improved, and the vision to grow a great business. As Brian and Rob have proved, for the right people, owning one Domino’s can be just the start!’

advertiser info Domino’s www.dominosfranchise.co.nz Contact Franchising Team P 0508 4 FRANCHISE 0508 4 37262 franchise.recruitment@ dominos.co.nz

25


buying a franchise: you & franchising

the GOOD, the BAD… …and how to avoid the ugly when deciding whether to buy a business

B

uying a business is a dream for many. Be your own boss, set your own hours, get all the rewards of your own efforts.

Well, that might be the dream but it’s not always the reality. In fact, the first few years, you’ll probably work harder than you ever have in your life. That’s why it’s important to buy a business for the right reasons. Here are some for you to think about.

7 good reasons to buy a franchise 1. You are determined to control your own destiny. You are happy to accept the mix of risks and rewards that come with self-employment. 2. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children. 3. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field. 4. You want to learn new skills. Franchises offer thorough training in their specific business, so if you have the ability to learn, a bank manager can become a baker. 5. You want to do something you love before it’s too late. If you’ve already had one or more careers, you may have some savings, or redundancy money, or equity in your house which make it possible to invest in yourself. 6. You want to create something for the future - yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation. 7. You want to minimise the risks. Franchising is a lower-risk way of going

into business than setting up from scratch or buying an independent small business.

7 bad reasons to buy a franchise 1. You are afraid of being made redundant. Fear is a bad motivator. It might get you out of your existing job, but you will need a more positive reason if you are to enjoy having your own business. 2. You are frightened of change in your organisation. If you run your own business, you must always be looking for new ideas or better methods. Industry disruption is common and franchisors will expect you to adopt positive initiatives with enthusiasm. 3. You fear you are too old to be employable. Employers are increasingly valuing experience and stability. In addition, discrimination on the grounds of age is now illegal. 4. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others - not letting others do the work. 5. You want to take it easy. If you buy your own business, you will work harder than you ever have - at least at first. 6. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do - don’t let someone sell you something. 7. You’ve got to do something quickly because you need to earn some money. Most businesses do not offer an income for at least several months.

now start looking If you think that franchising really is for you, research the idea further – see Find the Right Franchise at franchise.co.nz/article/639. Whatever you decide to do, take your time, take advice and make sure you have the full support of your family. Going into business is a big step, so tread carefully.

ONCE YOU BECOME A HUBBY, EVERYONE WANTS

YOUR NUMBER For over a decade, Hire-A-Hubby have helped Kiwis nationwide to improve their properties with skilled service and a can-do attitude.

Plus you’ll be able to leverage the benefits of the hugely popular Hire-A-Hubby brand including impressive discounts on materials, fuel, hardware, vehicles and more from companies such as Bunnings, Z Energy, VW, ANZ and Vodafone.

If you have skills in project management, team leadership, a trade or general property maintenance work then Hire-A-Hubby could be the ideal platform to help you build a successful business.

For a smaller initial investment comparative to most other franchise systems you’ll enjoy flexible working hours, control over your income, and the support of an award-winning business that’s dare we say it - in pretty amazing shape.

A variety of national service and installation contracts ensure there’s always plenty of work available in both the residential and commercial sector.

To find out more:

www.joinhireahubby.co.nz

26

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


opportunity: business & commercial

Business to business – turning experience into an asset

from management TO OWNERSHIP W

ith nearly 1,000 outlets in 40 countries, Speedy Signs is part of the world’s largest sign franchise. The brand’s formula for success has been shared with many franchisees in New Zealand, many of whom have previously worked in unrelated industries. ‘It’s not about previous signage experience – it’s about management or sales experience,’ says Grant Archibald of Business Franchise Group, the New Zealand master licence holder. ‘If you can manage a team or a department, and are comfortable in front of people, you can run your own business with Speedy Signs.’ Brenton Stewart is proving that already, even though he’s just at the start of his Speedy Signs journey. With many years’ experience in small-to-medium retail and wholesale management, Brenton had a long-held ambition to own his own business. ‘In fact, I first approached Grant over 10 years ago, but the timing wasn’t right so my career took a different direction. But I always thought it was a great business so I finally took the plunge last year.’ Leaving an established career can sometimes cause jitters, ‘But when my friends heard I was buying a Speedy Signs franchise, they commented what a great reputation it had,’ says Brenton. ‘To be honest, there aren’t many franchises as well-established and well-respected as this one. The brand is very well known – I often get people saying, “Oh, I saw your van on the road.” Well, I haven’t even bought a van yet, but I’m delighted other franchisees are doing my advertising for me!’ Brenton completed the intensive Florida-based training course that all Speedy Signs franchisees do and came back massively impressed. ‘It was incredible! I had expected to learn about the operational side of generating sales and making signs, but it covered an awful lot more than that – business management, goal setting, planning – all the things you need to build a real business.’ Grant points out that having consistent training and consistent business systems throughout the franchise means that the franchisor is able to offer better support, ‘and helps franchisees share and apply knowledge for the benefit of all.’ Brenton opened his new West Auckland business last October and is enjoying, in his own words, ‘A huge change of life! It is both enormously challenging and enormously rewarding, and I’ve developed a passion for running to unwind. But I’m creating the business I’ve always wanted – I’m just glad I chose the Speedy Signs franchise rather than trying to do it all on my own!’

Speedy Signs Henderson

less taxing, more rewarding Kevin Jones of New Plymouth has proved that. Kevin spent 30 years with the IRD and then Taranaki Rugby. ‘It was an exciting time as there were so many changes and challenges, but I’d always wanted to do something for myself and eventually I thought it was now or never.’ After investigating options, Kevin was drawn to Speedy Signs. ‘Not only is it a business-to-business franchise with pretty regular hours, but I have a very practical side and I love making things. My son Matt had worked as a signwriter after leaving school so we had his industry computer and practical skills readily available. He was the ideal first employee. Then my daughter, Wendy, returned from Australia and with my wife, Sheryl, too, we suddenly had a family business!’ Kevin conducted the thorough due diligence you’d expect from a tax man and, after consulting local business contacts, existing franchisees and a lawyer, concluded Speedy Signs was a solid opportunity. Kevin and Sheryl undertook the training course in Florida and opened their brand new store in October 2008: ‘Just two weeks before the crash,’ Kevin grimaces. ‘As you would expect, the first couple of years were hard work,’ he admits. ‘But even with the post-GFC challenges, we grew – thanks to an excellent system and terrific franchise support. After all, every business needs signage! We have continued to grow ever since and the last eight years have flown by. We now have a very solid business. Looking back, I sometimes think the only thing I really understood about business ownership before joining the franchise was accounts, but Speedy Signs has taught me so much about the other aspects – and especially about building a profitable business that has become a sizeable asset. As for working with family, well – we’re all still here and haven’t shot each other!’

two brands, same benefits Speedy Signs and its sister franchise, EmbroidMe (which specialises in the supply of branded apparel and promotional products) have new and existing opportunities available in many parts of New Zealand. ‘Both brands offer a complete turn-key package with full training and support, and capital requirement may be as low as $100,000 with finance being available to qualified applicants,’ says Grant. ‘The business is not seasonal, there’s little money tied up in stock and both operate in genuine growth industries. ‘Brenton and Kevin’s experiences show just what good managers can achieve in a first-class system, whether in a larger town or a metropolitan city,’ says Grant. ‘Neither had previously owned a advertiser info business, but they have learned how to run a highly-profitable Business Franchise Group Ltd enterprise and build an asset that www.businessfranchise.co.nz can go on increasing in value. Contact ‘If you’re interested in building your own future-proofed asset, contact us today.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Sheryl and Kevin Jones (right) and their team at Speedy Signs New Plymouth

Sarah Archibald P 0-9-577 4223 M 021 479 123 fnz@businessfranchise.co.nz

27


franchise management: financial matters

winning the

BATTLE

MYOB helps franchisees improve profitability and reduce workload

Lauren Taylor demonstrates how easy it is to use MYOB online accounting in the field to Doug Kerr and Gary Turton

R

unning a small business is like fighting a battle – sometimes you can be so engrossed in the here and now that you can’t see the bigger picture. If you’re fighting the battle with swords and someone offers you a machine gun, you say, “Hey, don’t interrupt, I’m too busy fighting right now!” But that’s what a franchise is for – to help franchisees get the best equipment they can to make their lives easier and stay ahead of the competition.’ As a regional franchisor for Jim’s Mowing in Auckland, Gary Turton knows what he’s talking about. He’s always looking for ways to help his 22 franchisees build better businesses, and when the Jim’s Group formed a relationship with MYOB a couple of years ago, he was quick to see the advantages. ‘People join Jim’s to be their own boss, earn more, or enjoy a better lifestyle – sometimes all three,’ Gary says. ‘They don’t join to do admin, but doing the accounts is an essential part of running your own business. Using MYOB online accounting can make that much easier, so I got a group of franchisees together and MYOB organised specific training and individual support to help them make the change. ‘Two years on, the benefits are obvious. First, customers actually pay faster – when they get their invoices electronically, it’s easy to click and pay straight away, Second, MYOB is easier for the guys to use, because once it’s set up it combines everything in one system. Third, it provides accurate, on-time information about how their business is actually performing, which makes it easier for me to help them. And fourth, if there’s a disaster, all your information is safe, which can save major disruption in your business.

suggested another system, but MYOB have taken the trouble to learn the Jim’s franchise and they made it easy for me to set up the invoicing, the formatting and things like bank transfers and contacts so that when a bill is paid it is automatically attributed to the right invoice. ‘I also use it for Profit & Loss accounts, customer histories and GST. I’ve started investigating its budget setting capabilities, too, and whenever I need help there’s always someone on the end of the phone. I can’t understand why some franchisees are still putting it in the “too hard” basket – it’s so easy!’

run a better business Peter Mahon started as a Jim’s Test & Tag franchisee just three years ago, and is now the divisional franchisor supporting 38 franchisees around the country. ‘One of the things I love about MYOB is how visual it is. The dashboard shows me things like costs, billings for the month, what’s outstanding and lots of other really practical information. I’m dyslexic so to deal with columns of figures is quite a challenge, but I can look at my little pie chart and see it fill up every time I do an invoice... it’s all so clear.

‘Of course, not all our franchisees have moved over yet – but the ones who have keep commenting how good it is at our regional meetings. They’re advocates.’

‘I strongly recommend MYOB to all our franchisees. Not only do they offer group pricing but their training and support are superb. All new franchisees go straight on the MYOB training ladder which has been set up specifically for Jim’s and includes meetings, training videos they can watch at a time that suits and phone support whenever they need it. That really works: I had to ask for help recently and had a call with a local support person who ran me through everything click-by-click, very patiently. Then the same person rang me back afterwards to check everything was working. That blew me away! If franchisees can get that level of support, they run better businesses – and it makes my life easier, too.’

it’s so easy

tailored solution

‘One franchisee had a power surge fry his computer. The only thing that survived was his MYOB info, because it was in the cloud. Since it contained all his contact records and accounts, his business was able to rebuild so much faster.

Doug Kerr, a Jim’s franchisee on the North Shore, is certainly a fan. Having managed a building supplies centre, he joined Jim’s to enjoy a less stressful life – and using MYOB was part of that. ‘My accountant initially

Lauren Taylor, MYOB’s Franchise Business Development Manager, is responsible for helping new franchise clients get the help they need, from installation to personalisation, add-ons to training. ‘Lauren understands how franchising works, the nature of the relationships and the needs of everyone involved,’ Peter says. ‘She has learned about Jim’s, too, so if we have a new franchisee coming on board or any little problem, we just have to call her and she sorts it out.’ Lauren is keen to hear from other franchisors and franchisees who are looking to improve franchisee sales, payment times and profitability. ‘We have a wide range of add-on products, too, which can handle everything from stock control to benchmarking and forecasting,’ she says. ‘Give me a call to find out about creating a tailored solution for your business.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

advertiser info Visit myob.co.nz/franchise to find out more, or contact: Lauren Taylor Franchise Business Development Manager P 0-9-925 3587 M 027 556 6115 lauren.taylor@myob.com

29


franchise development

why manuals

MATTER Good manuals are the cornerstone of successful franchise systems, says Dr Callum Floyd

G

reat franchising is about the transfer of a successful and established business model from a franchisor to a franchisee. Franchise manuals communicate the knowledge, guidelines, requirements, key practices and tasks that are essential for making a success of the franchisee’s business on a local level. At the same time, they set out how to do so in a manner that builds the brand for all parties in the franchise system.

Franchising your business or improving an existing network?

Do it once, do it right.

Franchise manuals also have an important legal status, because the franchise agreement invariably requires franchisees to adhere to certain operating requirements and restrictions as contained in the franchise manuals. For all these reasons, good franchises require good manuals. the franchisee investment Franchisees often invest tens or hundreds of thousands of dollars in their new business, so they deserve to receive not just a brand but a proper franchise system – including well thought-out and documented functions and processes. These need to be written in a format for franchisees to understand, learn and refer to when necessary. In turn, the franchise manuals support franchisee training. Both during and following training, franchisees should be assessed to ensure that they understand the key processes and have the skills needed to operate the business and follow the system. important sections Every business has some common functions that need to be addressed; however, every franchise is different, which is why it is dangerous to apply a ‘cut and paste’ approach. Such areas include business planning; products and services; marketing, sales and customer service; operations; technology; finance and administration and; legal obligations. Other functions may relate to different stages of the franchisee life cycle, such as induction processes and key responsibilities, or, later on, processes related to the renewal, sale, transfer or termination of the agreement. standards and culture Good franchise manuals are also needed to help ensure brand alignment. Without a good manual and clear, up-to-date standards, there is no anchor for what is and is not acceptable. Well-written manuals help reduce ambiguity and avoid misunderstandings or discontent. Developing a good culture in a franchise system is crucial for long-term franchisee satisfaction, which is why the tone of the manuals matters, too. The way things are framed and described can have an important bearing on how franchisees feel about their role and the type of franchisor they have.

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

worth the investment Franchise manuals should be seen as one of the most important elements in the creation, management and ongoing innovation of a sustainable franchise system. They must also reflect current legal obligations. That’s why, if you’re a franchisor, it’s worth investing in the specialist help you need to create and maintain advertiser info manuals that help you manage the business and help franchisees grow Franchize Consultants theirs. www.franchize.co.nz And if you are considering buying a franchise, don’t forget to ask to see the manuals first. If they’re detailed, well-written and regularly updated, it’s a sign of a good franchisor.

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Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


opportunity: food & beverage

Columbus Coffee creates a unique hospital outlet from passion and expertise

Tanesha and Amitesh Sharma: ‘We feel part of the Columbus family’

home away from home O

ver the years, Columbus Coffee has used its innovative approach to menu design to raise the bar in New Zealand. Changing food trends and dietary demands have served as both challenge and opportunity for the franchise – something which has increased sales and attracted people like Tanesha and Amitesh Sharma. Tanesha and Amitesh both had well-established careers – Amitesh in corporate and retail sales, and Tanesha with a District Health Board – before they decided to follow their passion for food and build their own business. ‘We spent three years seeking the right outlet, travelled all over, but nothing seemed quite right,’ says Amitesh. ‘Then Columbus Coffee told us they had won the tender to open a new café at Middlemore Hospital and our plans fitted perfectly.’ Tanesha had developed an interest in nutrition whilst at the DHB, and is now studying as a nutritionist – as well as running the busy café that she and Amitesh opened in January. ‘We began to see the benefits of healthy eating three years ago, after changing our diet because I had some health issues,’ Amitesh explains. ‘My symptoms disappeared and that really fired our passion for real food. Where better to offer that than in a hospital?’

71 cafés and counting The outlet at Middlemore is the 71st Columbus Coffee to open. ‘As you can imagine, the DHB has exacting standards for a café in a hospital, as we found when we opened our Auckland Hospital location five years ago,’ says General Manager Peter Webster. ‘But that was a valuable experience for us – everyone knows that food trends are changing and people are seeking more healthy options, so we made it our business to address this. ‘Columbus has been proud to offer gluten-free, dairy-free, refined sugarfree and vegan options nationwide through our Lifestyle Favourites range for some years now, and we’ve developed a range of lower calorie hot chocolate, smoothies, frappes and mochas which contain over 70 percent less refined sugar. It’s been highly successful for franchisees, as

customers learn that, wherever they are, they can find something that meets their dietary needs at their local Columbus. Of course ingredients in more specialised diets can be more expensive than mainstream foods, but Columbus Coffee’s in-house food team worked hard to ensure all products not only met the DHB’s requirements but, vitally, produced acceptable profit margins for franchisees. ‘The aim was not to have to charge a premium so it was hard work but they are a very experienced team and it has worked out very well,’ says Amitesh. ‘And Columbus is continuing to develop new products in line with the Paleo diet, which is great news – long hours and shift work can mean hospital staff find it hard to eat healthily, but our Paleo muffins are proving very popular with them!’

welcome to the family This sort of challenge is, forgive the pun, meat and drink to the Columbus team. The very first Columbus Coffee café opened in Auckland in 1995, started by four coffee and tea aficionados who wanted to share the café experiences and coffee-brewing methods they’d discovered during their international travels. The seriousness with which they regarded coffee was soon extended to food, and the franchise has become a multi-awardwinning Kiwi success story. Still New Zealand-owned, there are now franchisees in high street and mall locations around the country, as well as in-store cafés within Mitre 10 Mega outlets. Given the passion and experience behind the brand, it’s no surprise that Amitesh and Tanesha speak very highly of the attention to detail they found when they started their training in August. ‘In addition to the extensive training from the support office, we also got in-store experience at Columbus Coffee in Glen Innes, where the franchisees were wonderfully supportive. We were welcomed into a very busy, superb café, put our training into practice and learned heaps more. We now feel we are part of the Columbus family. ‘Best of all, we are really enjoying the delight of our customers as they realise we do offer something for everyone!’

opportunities abound Columbus Coffee constantly has new and existing outlets in Mitre 10 MEGA and high street locations available from $280,000 to $400,000. Peter says, ‘We have a very strong culture around the art of coffee, valuing our baristas, our staff and franchisees, and are always happy to tailor a café to a particular site. So if you’re interested, contact me – we’d love to hear your ideas. As Tanesha and Amitesh are proving, you don’t need hospitality experience.’ Amitesh Sharma says that the franchise fee is ‘Worth every penny. We’d never have got this far doing all our own marketing, menu development and the million other things you need to do to open a café – let alone in this location. We feel like we’ve come home.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

about the author

Columbus Coffee www.columbuscoffee.co.nz Contact Peter Webster General Manager P 0-9-520 1044 M 021 883 852 peter@columbuscoffee.co.nz

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running a franchise

the three legs of Buying a franchise doesn’t guarantee you a pot of gold – you have to work at it, says Eric Chester. Some top-performing New Zealand franchisees help explain how.

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recent article by US expert Eric Chester on what top-performing franchisees do differently was so clear and simple, we asked Eric for permission to reprint it with comments from four award-winning New Zealanders. Our panel comprises Shiraz Hajee (2005 Westpac Supreme Franchisee of the Year); Ivy Joe (three times Supreme Winner from 2012 to 2014); current Supreme winner Michael Ash; and double award-winning field manager Sangeetha Shaikh. Here’s Eric to start. As the keynote speaker for more than a hundred franchise conventions and meetings over the past decade, I believe I’ve uncovered the underlying reason for the huge chasm between those franchisees who are getting wealthy and those who are barely hanging on. While the economy, geography, and increased competition are big factors in a franchisee’s success, such factors are out of their control. But even in the most challenging market conditions, it’s astounding how some franchisees are able to thrive and prosper while their peers operating the same brand in the same (or similar) market continually struggle, or worse, go under. Every franchisee goes into their business fully expecting a pot of gold at the end of the rainbow. After all, they’ve invested in a concept and system that somebody else has created and made profitable and it’s a business that others have cloned with success. So they decide to jump in expecting that they, too, will find gold. But regardless of the franchise concept, the industry it’s in, the brand’s history, or even the strength of its financial backing, success in franchising is never guaranteed. From my vantage point, I’ve discovered that those franchise partners who experience the greatest rewards year after year know that their success is not actually a pot of gold at the end of a rainbow, but rather a three-legged stool they must continually strengthen.

the 3 legs of franchisee success

now she has learned the basics. The Coffee Club encourages franchisees to share experience like that – if you have a little problem, it’s good to ask others how they handle it. Shiraz: As a franchisee with Jesters Pies for 14 years, I am fortunate enough to have been elected to the Franchise Advisory Committee as well as the New Product Development committee. In making marketing or operational recommendations we must be mindful of the demographics and situation of our fellow franchisees – one size can never fit all, but if a franchisee friend has an issue I try to help find a solution that is workable for both the franchise office and my friend. Michael: I have always felt comfortable to ask questions or raise any problems I may have with the Mister Minit team. I believe it is of the utmost importance to all be on the same page. Any franchisee should be proud of their franchise or they have simply bought it for entirely the wrong reasons. I have been a proud Everton FC supporter for well over 30 years; my pride in them will never diminish, regardless of the team’s performance each season. It is similar with my business and my franchise brand; most franchises only exist because people in the past have worked hard to get them to that position. And Sangeetha points out that sometimes the partnership can require schooling in a whole new approach to life. One of the franchisees she supports, Bo Yang admits that when he joined Paramount five years ago, ‘I was very defensive. I got a bad relationship with the customer. First time in my own business. I had to change or I would have lost everything. The most important part Sangeetha taught me is how to live and work in New Zealand. Now the customer is happy and I am happy.’

community Successful franchisees put back as much into their community as they take out. They sponsor little league teams, 5K runs, and high school musicals. But the support they give is more than financial. They’ll take a turn at the dunking booth at the county fair and volunteer to speak on career day. They’ll coach a soccer team and go door-to-door to collect cans for the local food drive. Instead of relying solely on paid advertising to bring business their way, they continually build their reputation as a solid uplifting partner of the community that’s always ready to lend a hand. Along the way, they emerge as their community’s #1 choice for the products and services they offer. But that is the by-product of their commitment to the community, not the driving force behind it.

The three legs of franchisee success are:

Comments

• Brand

Shiraz: Jesters has just launched a new fundraising tool which is proving popular with scout groups and schools, selling six-packs of frozen pies. It’s a healthier option than chocolate. I get my staff at the store enthusiastic too so they end up talking about it and giving a flyer away to any parent who comes into the store with a child in uniform.

• Community • Employees Let’s look at each of these with some comments from our local winners.

brand When it comes to their brand, successful franchisees are ‘all in.’ They wear the team colours with pride and are loyal to the concept, the system, the training, the marketing, the product, and the franchise agreement – to a fault. When issues and problems arise, they don’t panic and rebel against the brand. Instead, they roll up their shirt sleeves and work cooperatively with the brand to bring forth mutually beneficial results. After all, it is a partnership. Comments Ivy: It’s important to share knowledge and experience. On Saturday I’ve got the new franchisee from our neighbouring store coming to chat – she’s been open 6 months and wants to discuss new staff and building her business

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Ivy: ‘We connect with lots of local schools, too, with free kids’ meals for Player of the Week in sports teams, vouchers for school galas and so on. The Coffee Club is also a popular place for off-site meetings, so we make sure to support the teachers too with offers like ‘Buy One, Get One Free’. Michael: My franchise is right in the heart of the community. I visit the local schools, churches, and sports clubs on a yearly basis and enjoy good business relationships with them. We donate time and discounts on products like trophies, and sponsor the Local Community Patrol with torches and any keys necessary. One of my employees has two severely handicapped children, so we sponsor them each year to take part in activities within our local and wider community. Sangeetha: Paramount supports charities including Ronald McDonald House, Westpac Rescue Helicopter, CureKids and North Shore Hospice. We don’t just donate money – our staff and suppliers get out wearing red bibs Franchise New Zealand

Autumn 2017

Year 26 Issue 01


success and rattling buckets for the Ronald McDonald annual street appeal. We also encourage franchisees to support local events – for example, Jignesh Soni and his team donated their cleaning services for the Cancer Society’s Relay for Life fundraiser in South Canterbury.

Working for yourself doesn’t have to mean working by yourself. If you’re considering a franchise, our specialists are here to help. Find out more

0800 269 018

bnz.co.nz/franchise

employees The most successful franchisees I’ve encountered all share a common love – one that prizes their people above all else. They don’t pay the minimum wage because they want above-average people and they know those people are in demand elsewhere. They take hiring seriously and they don’t make snap decisions. They train their people at every level and do so relentlessly, even if that means building them to the point they’ll leave for greener pastures. Great franchisees know their people outside of their job titles and they care about their families, their secret dreams and career goals, and even their hobbies and special interests. The franchisees that grow the richest are those that grow their people the tallest. Comments

Shiraz: Fast food franchisees are advised to keep labour costs at the recommended percentage, which unfortunately have often been calculated at minimum wage. But once a store reaches the ‘critical mass’ of weekly sales, profits grow. At this stage the franchisee may choose to enjoy a better quality of life, which means appointing a manager who will receive a higher wage to do part of the franchisee’s job. If you have employed good staff and treated them well, you have those people in your business already. Ivy: I always pay above minimum wage level and try to be fair according to experience. Our staff stay much longer than the average because they love their jobs. I try to give them the hours they need, respect what they do and always encourage them to look at the next level up. Train people to be multiskilled and they are more satisfied. I say, ‘I want you happy when you come to work and happy when you go home.’ Sangeetha: Because cleaning is such a competitive business, franchisees will often start new cleaning staff on the minimum wage but will increase this as staff members learn the ropes. Good cleaners are valuable and franchisees will pay them as well as they can while still maintaining a reasonable profit margin.

on point Eric Chester’s points about the three legs of franchisee success clearly struck a chord with our four panellists. They’ve learned through experience what works and what doesn’t when it comes to building an award-winning team, and they’ve put it into practice in their own business. Many franchisees do the same.

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Michael: My business involves months of training at three levels: Training, a Certificate of Proficiency, and a Diploma of Excellence. A Training wage starts above minimum wage at $20.50 per hour. We also pay bonuses based on budgets achieved. I look for enthusiasm and a willingness to learn. I like to enjoy work so I like a happy personality.

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To arrange a demo, email us at sales@franchiseinfinity.com. Visit www.franchiseinfinity.com for more information.

As Eric says, ‘Franchising is a widely proven business model that has worked for millions of people all over the world.’ He ends, though, with a word of warning: ‘Those that believe that they can simply buy a franchise, hire a manager, and then shift their business into cruise control while the dollars flow in are fools in the making.’ Or, as our panellists would say, ‘You only get out of a business what you’re prepared to put into it. Work at it, and develop the three legs of success, and a franchise can bring you considerable rewards.’

about the author Eric Chester is a millennial mindset & employee engagement expert, awardwinning keynote speaker and the author of On Fire at Work. Find out more at www.ericchester.com

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

PERFORMANCE | COMMUNICATION | COMPLIANCE | LEARNING MANAGEMENT

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franchise association news

Innovation, integration, resilience Hamilton conference draws big names for August

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he 2017 National Franchise Conference is attracting some big names as speakers. ‘As franchisors and franchisees face challenges from disruptive technology, increasing competition and media and legislative scrutiny, the conference will be a “must-attend” event,’ says Brad Jacobs, Chairman of the Franchise Association of New Zealand. Being held at the Novotel Hamilton Tainui Hotel on 3-5 August, the conference features a full programme on the theme of Innovation, Integration and Resilience. Drawing on his Maori culture to present modernday business lessons, Ngahihi o te ra Bidois is an international leadership speaker who has presented throughout the world, including the New York offices of Google. His presentation will share experiences from his leadership experiences in management and teaching.

Logan Sears will discuss applying a customerfocused strategy to digital evolution and unlocking the mystery around digital disruption. The CEO of Green Acres and Hire a Hubby, Logan is also a director of the New Zealand Lotteries Commission. Scott Bush is New Zealand General Manager of Domino’s, the global pizza giant which reckons to have 40 new digital technology projects on the go at any one time, including the drone delivery programme currently being tested in New Zealand. Scott is a former multi-unit franchisee himself. Pete Burdon is founder of Media Training NZ. Formerly a daily news reporter and government press secretary, his focus is preparing leaders to master media interviews and readying organisations to survive intense media and public scrutiny. Pete will also be running a workshop session. Bill Edwards of USA-based Edwards Global Services has over 40 years of international business experience, Bill has worked on projects in 68 countries and publishes the GlobalVue country-ranking tool to help franchises decide which are the best countries for profitable development of their business. Dr Callum Floyd of six-times Westpac Award-winners Franchize Consultants will discuss franchise network evolution, looking particularly at current trends impacting franchise system business models and changes that franchises are making to adapt and improve sustainability.

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Franchise New Zealand

Autumn 2017

Year 26 Issue 01


Jason Witehira is both a New World franchisee and chairman of the New World North Island supermarket owners’ group. The recipient of the Outstanding Maori Business Leaders Award for 2016, Jason also lends his expertise to The Foodbowl, an open-access processing plant used as a testing ground for new food products and is a member of Nuku ki te Puku, Callaghan Innovation’s Maori economy programme. ‘As always, there will also be a full programme of round table discussions, networking and social events,’ says Robyn Pickerill, the CEO of FANZ. ‘We will be announcing full details and more presenters soon – see our website for more details and early-bird deals.’

get involved The Franchise Association organises events and activities throughout the year, and is currently looking for enthusiastic members of the franchise community to help co-ordinate activities in areas such as Whangarei, New Plymouth, Christchurch and other centres. ‘In the past year, activities have included sessions on employment, legal, media and financial issues,’ says Robyn. ‘There have been opportunities to meet international franchisors, to upskill franchise managers and employees, and to hear war stories from those who have “been there, done that”. Sharing information like this is a crucial part of franchising, and it’s one of the reasons for the Association’s existence. If you’d like to help create events in your area, let me know.’

new members Association membership is only open to those franchisors and service providers who abide by the FANZ Code of Ethics and Code of Practice. ‘Members undergo a stringent examination of their documentation to ensure it meets best practice standards,’ says Robyn. ‘Only by dealing with FANZ members do buyers receive the protection of the Codes. That’s why we revitalised our Don’t Sign Without This Sign campaign last year. Happily, more and more people are getting the message, and we are pleased to see our numbers growing. Our latest members are: • Asaleo Care • Beans & Rice • Cobb Group Ltd • Connect2 Chartered Accountants • Heartland Bank Ltd • in2HR • Rent The Roo Pty Ltd Contact Robyn (details below) for more information on the benefits of membership.

BUYING A FRANCHISE? SIGN WITH CONFIDENCE A franchise displaying our member logo signifies: Ÿ Credibility Ÿ Adherence to: Ÿ Code of Prac ce Ÿ Code of Ethics Ÿ 7 day cooling off period Ÿ Commi ed to best prac ce franchising Ÿ Simple dispute resolu on process

For more informa on visit: www.franchiseassocia on.org.nz

strategic partners welcomed The Association has announced its first two strategic partners under a new programme which seeks to bring together major players in the $20 billionplus franchise sector. They are Westpac and Crombie Lockwood. Westpac has been committed to working with FANZ from its inception in 1996, providing support and funding for a range of activities every year and being long-term sponsors of the annual Franchise Awards. The FANZ Board is delighted to acknowledge Westpac as a Strategic Partner and looks forward to working with Daniel Cloete, Westpac’s National Franchise Manager, and his team throughout the years ahead. Crombie Lockwood already has extensive expertise in the franchising insurance space, with offers designed to meet the needs of franchisors and franchisees across the country. A regular supporter of FANZ events, they have 26 branches across the country with local staff who are ready and able to meet clients in person and discuss their needs.

2017 Event Calendar

FRANCHISEE PRE ENTRY TRAINING Learn at your own pace Improve your decision making Know what and who to ask Free online course only available at: www.franchiseassocia on.org.nz

12 April Auckland After-4 17 May Auckland Breakfast 18 May Tauranga After-5 28 June Auckland After-4 3-5 August Hamilton National Franchise Conference 17 August Tauranga After-5 20 September Auckland After-4 For more details of these and other events, visit the Franchise Association website at www.franchiseassociation.org.nz email contact@franchise.org.nz or phone 0-9-274 2901

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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25 YEARS OF SIERRA. SHARE IN A NEW ZEALAND SUCCESS STORY. Sierra Coffee offer a business model to suit a wide range of lifestyles, skills and budget. Depending on the location we can offer you a fully fitted SIERRA CAFÉ, tailored to entertainment and shopping mall destinations, local residential suburbs, or business and office complexes. The fully-fitted café model includes comfortable indoor and outdoor seating, delicious cabinet food, a full menu and, of course, our stunning freshly roasted coffee. OR you may prefer an ESPRESSO BAR or TAKE AWAY CAFÉ with minimal seating, streamlined food cabinet and a quality coffee machine — well suited to locations such as railway stations or supermarkets. You can provide the highest quality food and amazing coffee on a more modest budget.

At SIERRA Coffee, we are always searching for the right people and the best locations. Are you the right person to take up the opportunity in:

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www sierracoffee.co.nz


opportunity: business & commercial

TRY before you buy Working for Paramount Services made these franchisees determined to own their own business

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aul Brown of Paramount Services says some of his proudest moments are not when the company receives yet another award, but when he farewells company staff who are moving on to own their own businesses as Paramount franchisees. ‘It’s a strong endorsement for the company that those who have learned all about us from the inside believe in Paramount enough to take the next step,’ says Paul, the franchise’s general manager. ‘It also reflects the culture of a family business that believes in caring for people and offering them the chance to be their best.’ Two who seized that opportunity are Alex Sarte and Dennis Aquino, both of whom immigrated from the Philippines. Having started working as cleaners, today they each own their own business as Paramount franchisees.

owning a franchise – and all that jazz Alex Sarte and his wife Kathryn arrived in Auckland in 2008. A musician and church minister in the Philippines, Alex is actively involved in local church activities here and a member of a local jazz band. Making a new start in a new country, Alex first found work with a local cleaning company then left to join Paramount Services as an operations supervisor responsible for qualitychecking client sites, providing advice and dealing with any issues. ‘Even before coming to New Zealand, I’d always wanted to own my own business,’ explains Alex. ‘Working at Paramount taught me so much about what it takes to do this and so, with Paul’s encouragement, Kathryn and I became partners in our own Paramount franchise in March 2015. Alex Sarte

‘Most commercial cleaning is night work, and we service a major cinema complex in Auckland from midnight to 3.30am. This may not suit everyone but it gives us the lifestyle we want: I can spend time with our three-yearold daughter Ada and take her to kindy, and we are expecting a second child in July so it will be great to be around during the day. Our franchise is a seven-day business, and I’m currently on site most days with my four or five staff. Now, one of them is up to speed as a supervisor, I’m discussing with Paul taking on a second large site.

more than 2,000 client sites. The company also employs more than 150 cleaning staff itself including, until recently, Dennis Aquino. Dennis, his wife Dora and daughters Denise and Kristine became Kiwis in 2009 when the family settled in Wellington. After 20 years in pharmaceutical sales, science graduate Dennis wanted a total change and went to work for a cleaning company that, in 2013, was bought by Paramount. ‘That’s when things really started to happen for us,’ explains Dennis. ‘I worked in specialised cleaning services such as lifts, windows and carpets. Quite a few Wellington friends have franchises and I’ve seen how hard work rewards them so, when I was offered the opportunity to become a franchisee, I jumped at the opportunity. With Paramount handling billing and collection, and also providing work referrals, I’m able to concentrate on ensuring each of my customers gets top quality service. ‘As a Paramount Special Works franchisee I work alongside general commercial cleaning franchisees and their staff at a number of Central Wellington sites. I have responsibility for such areas as carpet cleaning, washing windows and cleaning carparks. I’m currently a one-man-band working five days a week, 5.30 to midnight but, looking to the future, Dora and I are keen to add a Paramount general cleaning franchise to our business. That says a lot about our satisfaction with the support, advice and assistance we get from the franchise.’

safe and rewarding ‘As Alex and Dennis have shown, Paramount offers an excellent pathway into business,’ says Paul Brown. ‘They experienced what the business was like and recognised the value of the franchise. We’re happy to hear from others looking to do the same, but cleaning experience is not necessary so you can actually start with a franchise straight off. ‘Commercial cleaning is an essential service, so there’s no shortage of business – in fact, we will find your first contracts for you. We also handle the billing and collection so you don’t have to chase money – you get paid on the 25th of the month, no matter what. ‘We want people who are prepared to work hard and have the talent and ambition to succeed,’ says Paul. ‘Our franchises are safe and rewarding businesses for as little investment as $15,000 plus vehicle and equipment. We give you full training, client contracts to get you started and the support needed to build your business to the level you want.’  ‘We have opportunities all around New Zealand – including some very desirable areas outside the main cities. Call me now and let’s talk.’

‘Becoming a Paramount staff member was a great way to learn about the cleaning industry and gain understanding and knowledge of what it takes to run your own business as a franchisee. Paramount has been tremendously supportive and we really feel like part of the family.’

satisfied customer Established in 1979, Paramount Services has some 140 franchisees employing over 900 staff to service franchise.co.nz – PUTTING PEOPLE IN BUSINESS

advertiser info

Dennis Aquino

Paramount Services www.paraserve.com Contact Paul Brown P 0-9-376 7850 M 0275 430 233 pbrown@paraserve.com

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opportunity: business & commercial

Red Energy Promotions wants B2B sales people looking for their own business

TURNING NEW ZEALAND

RED C

an you communicate with people at all levels, from sole traders to corporate managers? ‘If you’ve got proven business-to-business sales skills, understand the value of marketing in a business and have the ability to manage a small customer-focused team in a dynamic, fun working environment, Red Energy might just be the business opportunity you’ve been looking for,’ says Dale Anderson. Dale is the newly-appointed New Zealand master franchisee for Red Energy Promotions, one of the largest specialists in the southern hemisphere, and he’s aiming to appoint just 12 franchisees around the country. Dale has extensive franchise experience, having owned multiple Eagle Boys Pizza franchises before being part of the team that set up the award-winning Mr Rentals franchise in New Zealand.

do it for yourself The Red Energy franchise is a turn-key operation that provides full training, support and showroom set-up. The investment of around $295,000 +gst includes fit-out, initial stock and samples and, crucially, working capital. ‘It’s a family-friendly Monday to Friday business, too,’ says Dale. ‘Red Energy is set up to provide everything you’ll need to just get out and sell,’ says Dale. ‘We only have 12 opportunities available nationwide, and as well as appointing new franchisees we’re also interested in hearing from people already in the industry interested in converting to the Red advertiser info Energy brand and getting access to our buying power, our systems and, Red Energy Promotions above all, our business culture. www.redenergypromotions.co.nz ‘We’re looking for passionate sales people who want to continue doing what they love but do it for themselves. If that’s you, call me now!’

Contact Dale Anderson M 027 545 2418 dale.anderson@ redenergypromotions.co.nz

fantastic business Red Energy was created by John and Kylie Leach in Queensland in 2004 and, after 10 years of working with some of the biggest brands in Australasia, started franchising in 2014. ‘We’ve already got six showrooms up and running in Queensland and the franchisees are doing fantastic business,’ says John. ‘When we worked in the media we saw marketing and advertising get increasingly difficult as online avenues challenged traditional media and split the marketing dollar into smaller and smaller slices. But there’s one area that has defied worldwide trends and it means a big opportunity for anyone with B2B sales skills – promotional products. ‘Whilst traditional media rely on expensive repetition to drive a message home, promotional products not only reach their target market but are proven to stick with them for longer. As a result, they reinforce the client’s message over and over again. In an increasingly virtual world, promotional products and merchandise have that intrinsic “touch and feel” element that other media just can’t match.’

one stop shop Red Energy is a one-stop-shop for everything from business cards to uniforms, promotional products to business gifts. ‘We have our own in-house graphic design team for all concept and product design, a sales support software system that’s unique in the industry and a support team who work with local and offshore manufacturers to ensure that franchisees have the right product for the right client every time,’ says Dale. ‘We’re members of the Australasian Promotional Products Association (where John is a Board Member) and our annual Red Book is widely considered to be the most comprehensive catalogue in the $2.5 billion Australasian promotional product market. ‘This reach enables us to offer a full range of services. We’re the “goto” place for all businesses, no matter their size, and can manage full merchandise programmes for multi-site companies. One client has over 200 locations and all their managers can go online and order from us, knowing that their brand will be properly presented. It’s why Red Energy Promotions is “the brand behind your brand,” and new franchisees will have access to that right from day one.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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buying a franchise: support

questions to ask ABOUT SUPPORT What support will you get as a franchisee? Here’s how to find out

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ne of the benefits of buying a franchise is that you should receive ongoing guidance to help you succeed and get the best possible return for your efforts. That’s why it’s important to have good support from your franchisor, both from a distance and in your own area. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor: • Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service. • Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? These are areas that can change fast. Do you have specialists in individual functions as well as generalists who understand the overall business? • What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How often would you visit me and for how long? What can I expect us to cover and achieve through your field visits? How are the visits structured? Are they results-focussed?

• What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get? • What systems do you have in place to support key processes – eg, accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems. • Is there any formal support system between franchisees? (eg. mentoring, a buddy system, franchise advisory council, intranet). Other franchisees can be a valuable source of help and support. • What topics are covered in the franchise manuals? What format are they in: paper, disc, online? How many pages? How regularly updated? • Do the manuals provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area. Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees (see page 46).

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Franchise New Zealand

ebfranchise.com.au

Autumn 2017

Year 26 Issue 01


opportunity: food & beverage

From apprentice to owner – Bakers Delight franchisee combines lifestyle with business success

Michael Faulkner

RISING TO THE OCCASION B

uying a Bakers Delight franchise has given me the life and the business success I always wanted,’ says Michael Faulkner. ‘Being a part of a franchise system made it easy to learn all the things about business I was never taught at school, and having such a great brand behind me means I can go on growing.’ Michael has been at Bakers Delight Pukekohe ever since it opened 14 years ago, first as an apprentice baker, then bakery manager. Four years ago, he was offered the chance to become the Pukekohe franchisee and grabbed it with both hands. ‘I’d gone into the plumbing trade after school but had always been an avid baker at home so when the apprenticeship came up, I knew it was what I really wanted to do. I didn’t realise I’d end up owning the business!’ After so many years of experience, did Michael consider branching out on his own? ‘I guess most people in that position would consider it, but I knew everything about the business and know that Bakers Delight is a great source of support. With over 700 other Bakers Delight franchisees here, in Australia and Canada who are doing exactly the same thing as me, there’s always someone to go to for advice or support. There’s also the area managers and support team, the marketing experts and product development people who keep our range up to date and profitable. If I were out on my own, I’d have nobody to call on for all that.’

getting involved The first Bakers Delight was opened in Melbourne in 1980 by Roger and Lesley Gillespie, who remained joint CEOs until their daughter Elise and son-in-law David Christie took over the roles earlier this year. The business was franchised in 1988 and came to New Zealand in 1995. Bread is baked fresh in every store, every day, to ensure freshness and quality across a range of products from classic loaves and artisanal sourdoughs, with stores also offering delicious pastries and seasonal products such as Bakers Delight’s famous hot cross buns. The franchise has picked up a whole raft of awards for excellence in bread, retailing and business, including the Reader’s Digest prestigious Most Trusted Brands Award in 2013. Part of that trust comes from the way Bakers Delight engages with the local communities where it operates. ‘Pukekohe is a small town south of Auckland that is growing by 600-1000 houses per year as people move here from the city, but we are maintaining our community feel,’ Michael says. ‘I try to stay deeply involved on every level. If we didn’t look after people we’d have no community and no business, so I go out of my way to help our school, Lions, sports clubs and any other local fund-raising efforts by donating product.’ After so many years’ experience, Michael has some simple, wholesome franchise.co.nz – PUTTING PEOPLE IN BUSINESS

advice for any would-be franchisees. ‘Learn to bake,’ he says. ‘You’ll do it easily with the training course, but this is a seven-day business so you need to have a great team around you and the better you are, the better they will be. Look after them and they’ll look after you. Also, if you’re prepared to put in the hard work and follow the proven systems, the rewards are there. ‘As well as being hands-on in the store, learn to run the business so it doesn’t run you. I didn’t know much about tax and GST when I started, but Bakers Delight have an excellent system, so it wasn’t hard to learn. A lot of business is just about solving problems and thinking on your feet. Having built a good team I can now take time off if I need it, so the business certainly meets my expectations.’

build your own business Xavier Barnsley, the company’s New Zealand Country Manager, says, ‘Bakers Delight is made up of dedicated, passionate business owners from all walks of life. Our training programme is designed to teach everything franchisees require to build and drive thriving, profitable businesses. ‘With over 27 stores already established around the country we are continuing to expand, with new opportunities available especially in Auckland, Tauranga and Hamilton.’ A Bakers Delight store will cost $300-$400,000 to open depending on location. ‘Existing stores also come on the market from time to time,’ says Xavier. ‘We know of a few franchisees looking to retire when the right buyer comes along, so contact our team if there’s any particular area you are interested in. ‘We want people determined to advance their careers and build their own business with a unique, expanding and highly successful brand. Baking experience is not necessary – we put you through a comprehensive 16week training programme that will teach you everything you need to know, and give you in-store experience which will ensure you can open your own doors with confidence. There’s plenty of help and support on an ongoing basis, too. ‘As Michael has said, it takes guts and commitment but, once established, you can enjoy an excellent work/life balance. To find out more about the advantages of being your own boss with Bakers Delight, jump on our website or call the team.’

advertiser info

Bakers Delight www.bakersdelight.co.nz Contact P 0800 225 388 M 021 167 8087 franchise.recruitment@ bakersdelight.co.nz

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GROWTH REGIONS

growth businesses Super Shuttle launches regional franchises for dynamic entrepreneurs ready to build their own transport businesses

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uper Shuttle is one of those New Zealand brands that you don’t think about until you need it – and then you see it everywhere. Founded in 1987, Super Shuttle’s distinctive vans and luggage trailers with the bright green arrow have become a familiar sight. Today, there are 140 vans and 200 drivers around the country and the company is the sole on-rank provider of shared ride services at 11 New Zealand airports. ‘The tourism sector is booming and, as airport transport specialists, we are experiencing strong growth,’ says Vaughan Underwood, the company’s CEO. ‘This is happening right across the country, not just in the main centres, so we’re looking to strengthen our existing business in the regions. We want to appoint good managers as regional franchisees who will develop a substantial transport business of their own in a dynamic and fast-growing market. ‘At the same time, we’re investing heavily both in technology to improve our services and in marketing that will broaden our customer base. Our aim is to increase the passenger numbers on every run so that every owner driver – and every regional franchisee – will see increased profitability and a very solid return on investment.’ The four regional franchise areas are Hawkes Bay, Nelson, Rotorua and Palmerston North (see panel on right for more details).

wealth of experience Super Shuttle was originally founded by Peter King and Graeme Dobson, two ex-RNZAF logistics experts, to meet the demands of a growing tourist industry. Back then, the country had under 1 million visitors per year; now it’s over 3.5 million and Super Shuttle has grown to match. Today, the company has a 24/7 operations centre with dispatch and reservation staff dealing with several thousand passengers every day from all over the world. Its new website can process up to three bookings per second at peak times, while new in-van and driver-facing technology rivals that of any large transport company. In 2015 Doug McKay, one of New Zealand’s most respected businessmen, joined Super Shuttle as both an investor and chairman of the company. Soon after, Vaughan Underwood joined the organisation to widen the management experience of what has become a sizeable company. Vaughan has an extensive background in running businesses in the food and financial sectors, including franchising. ‘With new investment, broadened management and scalable technology, the business is in great shape to meet the opportunities and problems that growth offers,’ Vaughan says.

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a new vision Part of the new vision has seen Super Shuttle amend its business model at both operator and regional levels. ‘With new markets, new technology and new opportunities constantly opening up, we have reviewed our whole approach. We improved the alignment with our driver team so that everyone in the organisation could benefit from a focus on growing passenger numbers and providing great service. We also looked at how we could grow the business in the regions. ‘The owner driver model we use in the larger centres isn’t really suitable for regional markets,’ explains Vaughan. ‘Regional New Zealand needs local leadership to become part of the community, and that isn’t easily provided from our Auckland offices. It’s essential to have someone on the ground to develop relationships with local businesses and be pro-active in growing the market. That’s why we’ve developed the regional franchise. ‘Regional franchisees will own the rights to operate the Super Shuttle business within a defined geographical area. They will own and operate multiple vans and employ their own team of drivers. All four regions are already operating with vans, trailers and a driving team and are growing with increasing tourist numbers and the introduction of Jetstar flights. Each region also offers a big opportunity to grow the local market – something which has largely been ignored for many years.’ For regional franchisees, Super Shuttle provides the brand, the operational systems, much of the marketing and the all-important airport contracts – as well as national contracts with various corporates. ‘We also run the booking side through our website and call centre, so the drivers just have to turn on their phone to get their rosters each day. Having despatch handled for you reduces the 24/7 nature of the business and the administrative hassles so that regional franchisees can get on with managing and growing their business,’ says Vaughan.

changing the market The whole support side of the Super Shuttle business has also been restructured over the past year. ‘We launched a new digital platform with a website and client app to encourage easy booking and upfront payment – that improves cashflow, increases security and reduces noshows. ‘For the first time we’re running TV and radio campaigns, and we’ve also started screen advertising with Air New Zealand to build the all-important walk-up trade at airports. We’ve ramped up our Google Adwords marketing, too, and it’s all building business and creating more demand.’ Franchise New Zealand

Autumn 2017

Year 26 Issue 01


A new Facebook campaign will also see Super Shuttle targetting events. ‘Something like the Adele concerts attract 100,000 people, with perhaps half of them flying in and needing to get to the venue or to their accommodation. That’s our market,’ says Vaughan, ‘and regional franchisees can benefit from events in their areas, too.’ And the 11-seater vans are being upgraded as well, with a Media in Motion package that includes free wi-fi for passengers as well as the display of journey information, health and safety info and advertising. In-van technology provides cameras to monitor traffic incidents and increase passenger safety, as well as assisting in independent auditing of non-booked clients. In certain areas, Super Shuttle is launching a Platinum service with upmarket Mercedes vehicles.

the regional franchise Vaughan says that the Super Shuttle regional franchise has been developed to enable Super Shuttle to deliver consistent service and a full network throughout the country. ‘That’s more important to us than material earnings, although of course as the business grows so we earn more from the flat fee on every passenger. ‘What we’re looking for is natural leaders with real business acumen and the right characteristics. Super Shuttle has very straightforward metrics but regional franchisees must understand the key drivers and what produces a potentially excellent return on investment. They need to be good at engaging people and be able to network, promote and sell their service with confidence. Man management is a key attribute, too, for selecting and leading a small service-focused team. ‘Above all, they need commercial dynamism to take this opportunity and turn it into a flourishing business in their area. It’s not a retirement job, but it could easily suit someone looking for a new challenge in an attractive part of the country, whether they live in the area already or are looking to escape the city. The ability to make local contacts everywhere from the hotels to the local i-Site and among tourism operators is key. Sales and service exposure matters more than industry experience. ‘In many respects, Super Shuttle is a low-risk business thanks to the brand, the systems behind it and the breadth of the market we service. But making the most of the regional franchise opportunity requires someone with the fire to go out hunting for business and the ability to deliver the service. If that sounds like you, we want to hear from you.’

advertiser info SuperShuttle www.supershuttle.co.nz Contact Vaughan Underwood vaughan.underwood@ supershuttle.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

the four regional opportunities Super Shuttle is already established in these four regions but the company is keen to appoint a local regional franchisee in each. ‘These areas have had limited on-the-ground support up to now, so for a regional franchisee the real opportunity is growth,’ says CEO Vaughan Underwood. ‘The regions all come with two 11-seater vans, trailers and goodwill, and we provide full training, marketing support and booking systems. ‘New franchisees should be prepared to do a few shifts a week themselves initially to learn how the business operates and what customers need. As they grow, they will increasingly spend more of their time on business development, adding more vans as required.’ Investment levels vary from $110,000 to $125,000 plus gst. Hawkes Bay

Nelson

• An increasingly popular visitor destination with a growing population base. A great lifestyle choice.

• A highly desirable lifestyle location in one of New Zealand’s sunniest and most creative areas.

• There is an agreement in place with Napier Airport, which is growing thanks to the expansion of Jetstar flights.

• Established agreement with Nelson Airport, which is growing thanks to the expansion of Jetstar flights to the region.

• The annual Mission concerts and the Art Deco festivals are among the most popular events which draw visitors to the region. Palmerston North • A youthful and vibrant city with a strong commercial, military and university core. • Agreement in place with Palmerston North Airport, and an existing 5-year contract with the New Zealand Defence Force. Linton Military Camp and Ohakea are big local bases. • Untapped potential among the university and students.

• Increasing population of residents and visitors. Rotorua • New Zealand’s most iconic tourism destination, with many of the 3.5 million annual visitors making their own way there. • Agreement in place with Rotorua Airport. • Expansion opportunity in the wider Bay of Plenty, New Zealand’s fastest-growing region outside Auckland and Canterbury. Currently no presence in Tauranga.

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ADVERTISEMENT

Building a New World in Blenheim from the bank up. Ashley and Melanie Shore are stars in the competitive world of supermarket management, and little wonder. They’re decisive and a great team – and the care they show for their customers, their people and the future of their business shines through in everything they do. They took over New World Blenheim in January 2013. They’d been with Foodstuffs since 2008. When the Blenheim store came up, they jumped at the opportunity. They took a loan with another bank, but after two years needed a second round of funding. There had been some changes at their bank, so they went to market – where they met ASB.

ASB was the clear choice “ASB had competitive rates and flat fees, which was good. But all the banks were about the same on price. What made the difference was the enthusiasm of their team, and their technology. “ASB put five people on our business. An ASB Franchise specialist helped with funding, and knew Foodstuffs. A transition manager made our move painless, and didn’t miss a single detail. And a team of three people manage all our on-going banking.

We chose ASB because their team was so enthusiastic. Why was ASB’s technology better? “ASB has seven day settlement on EFTPOS transactions, which is huge. Weekends are our busiest days, but our old bank didn’t deposit our weekend takings until Monday night. Now our money goes in every day, even on holidays. It makes a huge difference to our cash position. “ASB’s online business banking is the best I’ve ever seen. It’s easy to use, and we can see our business and personal accounts on one screen. We can also control which accounts our staff can see, and what they can do. But the thing I like most is being able to approve payments on the mobile app. It’s so much easier than getting back to my desk.”

The Shore Family (Hunter, Oliver, Claudia, Mel & Ashley)

So was it a good move to choose ASB? “Well, the two people on my accounts team have been here for 22 and 31 years. They’ve been through three owners, three banks and two accounting systems. They were nervous of moving banks again, but it was the easiest transition they’d seen. And they find ASB’s online banking better than anything they’ve used before.” Now Ashley and Melanie are planning to upgrade their store’s exterior, branding, and refrigeration. Those are big projects with serious funding, but they’re confident ASB will be there to support them.

Interested in finding out how ASB could help your franchise business? We have experience working with both franchisees and franchisors, and know what makes a successful franchise tick. Contact one of our Senior Franchise Managers today. Shaun Neville

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Craig McKenzie 021 805 425 Email franchising@asb.co.nz or visit asb.co.nz/franchising for more information.

Helping New Zealand businesses achieve their ambitions. ASB Bank Limited 56180 16979 0317

56180 16979 0317 NW Franchise Case Study.indd 1

13/03/17 9:37 am


opportunity: food & beverage

NEW

culture for coffee Gloria Jean’s Coffees offers a different value proposition to franchisees

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ith over 990 coffee houses in 39 markets around the world, Gloria Jean’s Coffees is one of the world’s most popular café chains. Now it’s set for major expansion in New Zealand after Eric Chase acquired the master franchise for New Zealand. Eric has a long background in both food and franchising, having begun his career with Chase Hot Bread which, when he sold it, became one of Brumby’s first franchises in Brisbane back in the 1980s. He’s since had restaurants and real estate businesses, currently owning RE/MAX’s number one agency in New Zealand. Eric has also been involved in franchising in the USA and Canada. ‘I know what franchisees need to succeed, and that’s what I want to bring to Gloria Jean’s in New Zealand,’ says the straight-talking entrepreneur. ‘In the hospitality sector, it’s easy for people to start out carrying too much debt owing to excessive mark-ups on fit-outs and equipment. That can kill their new business before they’ve even started, so we’re doing it differently. Gloria Jean’s will supply all items at cost with only a 10 percent project management fee on the fit-out component. ‘We’ll provide the training, systems and support franchisees need to reach profitability faster. We’re looking to create a real family support culture that will help everyone grow.’

conversions, acquisitions and new sites Eric plans to double the 15 Gloria Jean’s stores in New Zealand over the next few years with an innovative acquisition programme. ‘Frankly, there are already too many coffee shops in some areas, so we are looking to convert existing independent outlets as well as open new ones in the right locations – including regional areas. ‘We can provide the systems, the marketing and the skills cafés need to reach their true potential. We will either appoint new franchisees or help existing staff make the transition to ownership. We’re looking for good people to step up – baristas, sous chefs and managers who have all the skills but can’t usually afford to make their dreams come true. And, of course, we are looking for new people as well who have always wanted to own their own restaurant-styled café or kiosk.’ Eric expects investment levels to be from as little as $150,000-$200,000 depending on location. ‘That’s very competitive in the café business, but it’s not the result of cutting quality,’ says Holly Chase, the company’s Brand Experience Manager. ‘Gloria Jean’s has pioneered a fresh and innovative look and feel in New Zealand that have been the envy of many international Gloria Jean’s franchisees. We strongly believe that creating a unique offering with individual personalities for each store will create stronger guest engagement and set us apart in the food and beverage franchise marketplace.’

start to offer full meals rather than just a coffee and a snack, it’s good to know they are right behind us. Alcohol licensing is also on the horizon for select locations.’ New Gloria Jean’s franchisees will receive full training and support in everything from staff management and operations to accounting software. ‘Buying a franchise is an investment, and every franchisee has the right that not only will they earn a salary for the hours they work but a dividend according to the performance of the business. This is a whole new value proposition for Gloria Jean’s franchisees – we will only succeed if you succeed, so we will help you all we can! ‘We’ve appointed a highlyexperienced broker, Basil Badenhorst, to make sure you get all the information you need. To find out more about the new Gloria Jean’s, talk to Basil to get the ball rolling. The time to start asking is now!’

advertiser info

Gloria Jean’s Coffees Contact Basil Badenhorst P 0-9-555 6021 M 022 454 8348 basilb@linkbusiness.co.nz

The GLORIA JEAN’S COFFEES NZ Master Franchise is now under new ownership. Our dynamic team are on the lookout for enthusiastic and successful business people to invest as new Franchise Partners. With a strong office support team, you will engage in a full training programme, ongoing assistance and detailed analysis of each business venture so that together we can ensure you have all of the tools for success.

n i o J s!

A world-leading brand in the coffee and cafe industry, this proven franchise model is a fantastic opportunity that delivers quality at every turn.

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new menu, new drinks And that’s not all – Gloria Jean’s is rolling out new drinks and menus over the next two years backed by Retail Food Group, the Australian-based master franchisor. ‘We have been blown away by how advanced RFG’s operations are, especially when it comes to coffee technology, market research, new product development and trend-spotting,’ says Eric. ‘As we franchise.co.nz – PUTTING PEOPLE IN BUSINESS

TO FIND OUT MORE PLEASE CONTACT:

BASIL BADENHORST basilb@linkbusiness.co.nz | (09) 555 6021

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buying a franchise

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How much should franchise fees be and what do you get for your money? Lorraine Lord answers the questions

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f there’s one topic guaranteed to create discussion among both franchisees and franchisors, it is franchise fees – both initial and ongoing. How are they calculated? What should they cover? How much should they be? All of these questions and more are sure to arise in any such conversation. In this article, we set out to explain the purpose of franchise fees and the value franchisees should receive from paying them. Franchise fees can broadly be divided into two types: initial and ongoing.

the initial franchise fee The initial (or ‘upfront’) fee is paid by a new franchisee to the franchisor, and this is the one-off payment made to get into the franchise. Accordingly, it is usually called the franchise fee. The fee charged will vary markedly from system to system as it reflects the individual circumstances of that particular business. However, it will usually pay for the right to use the franchisor’s trade name, trademarks and operating system for the period of the franchise term; services to help you establish your new business; access to the confidential operating manual; any specialist computer software or set-up; initial training for you, your partner and/or key staff; and on-site assistance and training at your location prior to or during the opening period. In many cases, the initial fee will also include a marketing programme to launch your new business, although sometimes this is accounted for separately.

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The purpose of this fee is usually to recover the costs incurred by the franchisor in training you and helping you establish your new business, and to repay a proportion of the costs that they have incurred in developing the franchise system in the first place. However, in some cases, the franchise fee is set below cost for marketing purposes, on the basis that attracting good franchisees who will succeed and assist the growth of the franchise system long-term is more important than the immediate recovery of costs. If this is not an issue, an established franchise with a good brand may justify a premium and charge accordingly. Where buyers need to be vigilant is if the franchise fee is set at a higher level in order to provide an immediate return to a franchisor, rather than the franchisor expecting to make money from the ongoing success of the franchisee. If the franchisor has already made his money, he may be less likely to be concerned about the long-term future of the business. As always, taking professional advice from a franchise-experienced accountant or consulting your bank’s specialist franchise division will help you to understand where your own chosen franchisor stands on this issue.

ongoing franchise fees Once a franchisee has joined the franchise system and begun trading, they will also be liable to pay ongoing fees. These fees may also be termed royalties, management service fees or ongoing franchise fees, and they are intended to pay for a variety of services. The ongoing fees charged by a franchisor, and the services provided in return, also vary from franchise to franchise. Some systems provide a high level of support to franchisees: for example, computerised point of sale systems which not only offer easy financial and stock management but also ordering from suppliers. Where such a system is linked to the franchise support function, it enables the franchisor to monitor ongoing trends not just on a system-wide but also an individual basis, and to Franchise New Zealand

Autumn 2017

Year 26 Issue 01


WHAT’S THE POINT OF PAYING FEES? provide pro-active assistance to franchisees when required. Such a service is expensive to establish and maintain, but is extremely valuable to a franchisee and therefore will require (and justify) a higher level of ongoing fees. On the other hand, a franchise business in an industry such as dog washing might require little individual support on an ongoing basis once each franchisee is established, although of course the franchisor still has a major role to play in such areas as co-ordinated marketing, supplier negotiation, research & development and communication. It might therefore be reasonable to expect that ongoing fees charged will be at a lower rate. See Questions to Ask About Support on page 40. In addition to the ongoing fee paying for the provision of services and the upkeep of the franchise support office, it should also include a measure of profit for the franchisor. This should not be begrudged by franchisees: if the franchisor is not making a profit from the business, then there is little incentive for him or her to stay in business and support the ongoing development of the system. As long as the franchise is properly structured so that both franchisor and franchisees make a fair return on their investment over a reasonable period, everyone should be happy. In some cases, ongoing fees may be charged separately for different services, such as: • Management Fees • Training Fees • Conference Fees • IT Fees • Accounting Fees (where additional services are provided) The most important thing about fees is not what they cost or what level they are set at, but what services they pay for. Any fee charged should be justifiable by the franchisor and shown to provide specific benefits to the franchisee of a value at least equivalent to the cost.

how are ongoing fees calculated? There are a number of different ways that ongoing fees can be calculated, and all of them are perfectly acceptable providing they are fair and clearly understood by both franchisor and franchisees. The following are all commonly in use in New Zealand, with some systems combining one or more of the methods. 1. A straight royalty payment calculated as a percentage of franchisee turnover (not profit). Such a method requires the franchisee to declare their turnover and to pay the ongoing fee on a regular basis (often by direct debit from their account). This has the advantage of fluctuating with a franchisee’s sales, so your business pays more only as it grows. 2. A flat-fee payment on a weekly or monthly basis. This is a very straightforward system and is commonly used in industries such as home services where the calculation of weekly turnover would be a difficult and time-consuming task for all concerned (not to mention open to abuse). In some systems, the level of fee varies within bands according to the size of the business. 3. A mark-up or margin on products provided. This means that franchisees pay only for what they actually buy, so offers many of the same advantages as method 1. If the franchisor is manufacturing or wholesaling franchise.co.nz – PUTTING PEOPLE IN BUSINESS

product, a mark-up is reasonable providing the product remains competitively (preferably advantageously) priced compared to similar products available on the open market. 4. A commission paid by suppliers under a similar arrangement to method 3. In some systems, the franchisees pay no fees and the franchisor manufactures no product, but the approved suppliers pay commission to the franchisor on all products supplied to franchisees. This is a perfectly acceptable arrangement providing it is transparent to franchisees, and providing franchisees buy only through the approved suppliers. 5. A fee, mark-up or margin on services provided. If the franchisor is providing, say, a central booking facility or debt collection services for the franchisees, these may be charged for separately. As with method 3, such services need to be charged for at a competitive rate. 6. A margin created by taking the head lease of a property and sub-leasing it to a franchisee. In some cases, this may be the only way a franchisee can get into a certain property, as some landlords prefer to deal with franchisors. Once again, this is perfectly acceptable (McDonald’s use this system) providing it is transparent to franchisees. Many franchisors use a mix of two or more of the above methods in their fee processes.

marketing fees In addition to the fees which are charged for services which the franchisor provides (and their profit element), many franchise systems also require franchisees to make a contribution to a marketing fund. This is not a revenue stream for the franchisor and should not be seen as such by either party. The franchisor is accountable to the franchisees for monies gathered and spent for this purpose, and franchisees may well be involved (either through a franchise advisory council or a special marketing committee) in deciding how they should be spent. National marketing contributions are usually required in addition to any funds spent on local marketing by franchisees. Many systems will actually require both, and they are budgeted for accordingly. Marketing contributions are usually collected via percentages, flat fees or margins. In addition, contributions may be made by third party suppliers, either directly into the fund as negotiated by the franchisor or through the provision of agreed joint promotional material for use by franchisees. Suppliers might also contribute to the costs of conferences, new product training, supplier expo’s or a variety of other activities. Once again, it is wise to ensure that any such arrangement is declared to franchisees, as nothing is likely to upset a franchisee more than the ‘discovery’ that the franchisor has an additional source of income for services which the franchisees might believe are coming out of the franchisor’s own pocket.

what’s the norm? Having explained all that, one of the questions that is most often asked by prospective franchisees (and by some prospective franchisors) is, ‘What’s the normal level of franchise fees?’ Indeed, we sometimes hear of new franchise systems where the fees have been set at a certain percentage because the franchisor’s lawyer, in drawing up the agreement, had said ‘That’s what most other franchises charge’. Such an approach is incredibly

47


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dangerous, as I hope the above has demonstrated: fees need to be worked out on the basis of paying for essential services, rather than on the basis of any real or imagined ‘norm’. In fact, the range of ongoing fees calculated on a percentage basis will vary considerably from 0 percent (where one of the other methods of generating revenue is used) to 15 percent or above (where considerable services are provided to the franchisee). While the average level of a turnover-based ongoing fee might be around 5-6 percent (excluding marketing contributions), this is meaningless without knowing what it pays for. Prospective franchisees need to take advice (and consult existing franchisees) to determine whether the fee structure of any particular franchise represents value for money.

do I have to pay? Because fees mean money, and the money flows from franchisee to franchisor, if there is any problem in the franchise then a disgruntled franchisee may be tempted to withhold paying their fees. This can occur if the franchisee feels they are not getting value for money, or if they are having some financial problems themselves. Whatever the reason, withholding fees is a dangerous course of action because it will almost certainly put the franchisee in breach of their franchise agreement. If that happens, the franchisor may be entitled to terminate the agreement, potentially leaving the franchisee with very little. In the event of any dispute or difficulties, therefore, it is far better to communicate with the franchisor and attempt to resolve problems amicably. Disputes may be resolved with the help of a mediator, while financial problems are best worked through with the assistance of the franchisor. They are likely to be able to identify the reasons for the problem and help to find solutions.

IT IS

E. R O N’T A MUSIC ST

IT ISN’T A BANK.

IT

ISN

IT’ S

E. R TO ’T A S JEWELLERY

A LL

O F T HE M

E. N IN O

With 27 stores throughout New Zealand and more than 700 worldwide it isn’t hard to see why we are the world’s largest second hand dealer and market leader in short term credit. New franchise opportunities are still available, maybe it is time you had a look at the new look Cash Converters. Visit us at cashconverters.co.nz or call Colin Mahoney on 09 281 7334.

convert your thinking 48

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


While the withholding of ongoing fees is an obvious cause of dispute, when fees are calculated on a percentage basis a franchisee can be tempted to under-declare revenue in order to pay lower fees. This is called ‘skimming’, and effectively means cheating the franchisor out of some of the fees due to him. In addition to cheating the franchisor, some franchisees will try to cheat the IRD as well. The dangers of doing either should be obvious: the first is fraud and the second is tax evasion. The penalties for either are considerable. A franchisee caught skimming might lose their business, lose their investment, be subjected to a heavy fine or even end up in prison. Is it worth it to cheat the franchisor out of a few dollars? Even if not caught, a franchisee who consistently under-declares turnover is going to find that, when the time comes to sell, they are unable to get the price for the business which it should command because the books do not tell the full story. That means that one of the biggest advantages of building up a successful business – the tax-free capital gain on sale – is going to have been partially squandered. Human nature being what it is, however, skimming does go on to a certain extent in many systems. Where the ongoing fee is a flat one, or where the fee is gathered by means of a mark-up on products supplied, skimming is less of a concern but even then it can happen. Where skimming becomes obvious, the franchisor has to take action for three reasons: i) They need to protect the integrity of the franchise agreement. ii) They need to protect other franchisees against the actions of a rogue member of the group. iii) They need to protect the revenue stream that pays for vital support services for the whole group. A franchisee tempted to skim needs to consider both the legal and the business implications of doing so. If franchisees across a system routinely skim their fees, who will be the loser? The franchisor requires a certain level of profitability in order to maintain interest in the business, so in many cases the lost revenue will come from the area of support services. Those support services are there to help franchisees improve sales, improve profitability and improve their competitiveness in the future. A franchisee who diverts funds from those areas damages their own business and those of their fellow franchisees.

mutual trust Franchise relationships are based not just upon a legal document but upon mutual trust between franchisor and franchisee. That trust has to be there in the beginning, and it has to be built upon over the years in order for both businesses to flourish. Creating trust in the beginning requires the franchisor to be honest and open about the services they are going to provide to the franchisee and how those services will be funded. As long as that is clear from the start, there will be no nasty surprises – and no grounds for dispute – later on. Maintaining that trust requires clear communication on an ongoing basis. If situations change – more or fewer services are needed, more or fewer sources of revenue become available – then by sharing that information both franchisor and franchisees are involved in the future of the system as a whole. And if everyone is properly involved, the chances of skimming by franchisees is reduced. To summarise, there is no one level or method of collecting franchise fees that is applicable to every system. If you are looking at buying a franchise, don’t compare the level of fees to some notional ‘norm’ – instead, look at what the franchise fees are paying for. What is important is not how much they are, but how much value the services they pay for will bring to your new business. Once you are operating your franchise, accept that the fees are there for a good reason – they are the fuel that enables the franchisor to drive your business, and those of the other franchisees, on to greater heights.

OPEN THE DOOR

to a successful business venture Here’s your opportunity to join an established franchise and follow a proven business model without the burden of carrying debtors or inventory. Even better, it’s your chance to take advantage of a fast growing industry – with the full backing of industry experts. MAKE OUR BRAND YOUR BUSINESS With more than 25 years’ experience, 29 offices and thousands of properties nationwide, Quinovic is New Zealand’s largest specialist residential property management group. We’re well known, we have a solid reputation for getting results, and we’ll do everything we can to help you leverage our brand to create a highly successful venture of your own. As an owner of a Quinovic franchise, you’ll have all the support and prestige that comes with belonging to the high-performing Quinovic group. We also have the opportunity for 50% franchise ownership where you’ll have the benefits of owning your own business, but with the added security of earning a salary. With a range of franchise options, and investment opportunities from $50,000 and above, there’s a business model for you. So if you want to open the door to success, call Bernard Wright at Quinovic on 0274 598 500 or email bernardw@quinovic.com

about the author

Lorraine Lord has been involved in franchising for over 40 years. She has a background in field support and franchisee training, as well as having run a franchised outlet in the UK.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

49


717,000

Kiwis go to the gym

32%

Industry growth over the past 5 years


Cookright franchisees earn well – employ staff – earn more

from man in van to FOREMAN BOSS

opportunity: business & commercial

A

nkit Kumar is only 25 but his first business has grown so much since he bought it last year that he already has two employees to meet demand. ‘I knew Cookright Filtering Services offered me one of the best opportunities around, but I didn’t expect so much work so quickly!’ he says. Cookright services commercial kitchens and specialises in the cleaning of deep fryers, hoods and flues, disposal of used cooking oil and the sale of new oil. ‘Our main competition is kitchen staff doing the job themselves,’ says Steve McMullen, Cookright’s managing director. ‘However, it’s not a popular job as they don’t have the equipment or training to do it properly, efficiently and safely. Changes to health and safety regulations, hygiene standards and insurance requirements mean kitchens rely on us more and more.

increasingly employ staff and spend more time growing the business.’ Founded in 1997, Cookright Filtering Services is well-known in the hospitality industry throughout New Zealand. The company currently has four major areas available – Tauranga, Rotorua, Hawkes Bay and Christchurch East. advertiser info ‘These areas all offer considerable potential in growth terms, as well as being in attractive parts of the country,’ says Steve. ‘We have a reputation to maintain, so if you think you can live up to that and do what Ankit is doing, contact me today.’

‘Cookright makes it easy and convenient: we have all the equipment and skills to do the job better than they can do themselves, and all the chef has to do in the morning is come in and turn on a freshly-cleaned fryer. As far as they’re concerned, their local Cookright franchisee is the kitchen hero!’

Commercial Kitchen Hero

look good, smell good It was being the kitchen hero that persuaded Ankit to leave his beloved Christchurch and buy the Wellington Cookright franchise. ‘My previous work was concerned with kitchen cleanliness, but I could see Cookright offered me far greater opportunities to grow and develop a business. While we are being the kitchen hero it is easy to quote for all the other unpopular kitchen jobs such as flue and hood cleaning. These are also frequently handled inadequately by staff and, along with new oil supply, present an opportunity to add value to every visit and make my business even more efficient and lucrative.’ Perhaps surprisingly, Cookright franchisees aren’t doing a dirty job. ‘The process is so clean I can wear tidy clothes and go straight from cleaning a deep fryer to visiting new clients,’ says Ankit. ‘You need to be self-motivated, though, and it helps to be an early starter!’ Oil disposal has always been a problem for kitchens and local councils, but Cookright has solved the problem by having used oil processed to produce biodiesel – thus saving the New Zealand economy valuable dollars that would otherwise be spent importing diesel from overseas. ‘Practising what we preach, some of our franchisees have already converted their vans to run on biodiesel,’ says Steve. ‘The vans smell good, too!’

you can do it too Cookright franchises start from around $50,000 plus van and can be very profitable indeed. ‘As it was my first business, I was very grateful for the training I received and all the business support Cookright has given me since,’ says Ankit. ‘I was a little nervous starting out but now I’m much more confident and will be taking on a third employee shortly to cope with all the extra work we are getting.’ ‘Ankit has demonstrated the potential Cookright offers to new franchisees in a very short time,’ says Steve. ‘A franchisee needs to be a jack-of-all-trades to some extent, but our Cookright training, specialist equipment and processes make the work pretty straightforward. We are looking for people with skill and abilities to sell and network within the kitchen sector while providing the excellent service we have become renowned for. As they grow, franchisees

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Cookright Filtering Services www.cookright.co.nz Contact Steve McMullen P 0800 804 104 M 029 770 0994 steve@cookright.co.nz

As a Cookright Product Supply & Commercial Kitchen Cleaning Franchisee your clients will love the cleaning service you offer so much you’ll be their ‘kitchen hero’ in no time at all. A Cookright franchise is an easy-to-run, low overhead business with cleaning equipment and procedures that make you the ‘kitchen hero’ for hygiene, safety and fire compliance requirements in your customers’ busy kitchens. While the cornerstone of a Cookright Franchise is the cleaning of deep fryers, filtering oils, disposing of used cooking oils and the sale of a great range of cooking oil products, the real benefit to your clients is releasing them from those hot, messy and potentially dangerous jobs (when carried out by non-professionals) so they are free to concentrate on growing their businesses.

As a professional cleaner, with access to equipment and tried and true systems, the job is a lot ‘cleaner’ than you may think so that’s just one reason to find out more. As a franchisee you will have access to the tried and true Cookright business model that, combined with your business acumen and energy, will see your business grow and create new & prosperous opportunities along the way.

VATMAN

The Kitchen Hero

Find out more about a Cookright Product Supply & Commercial Kitchen Cleaning Franchise near you.

It’s worth a phone call - 0800 804 104 www.cookright.co.nz Opportunities available - Bay of Plenty, Rotorua & Hawkes Bay.

51


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managing a franchise: financial matters

WHO ATE ALL THE PROFITS?

structure the loan can affect the interest rates you have to pay (see article on page 22). If your accountant tells you not to borrow more than you can afford, listen to them – you’re better to buy a smaller business that you can afford now rather than risk losing the lot by aiming too high, too soon. watch the benchmarks Good franchise networks provide information on areas where profits can be eaten so that franchisees and their advisors can see where there might be a problem. Areas that are commonly benchmarked include Gross Profit percentages, wages as a percentage of turnover, productivity, sales by day-part, and wastage, to name but a few. It’s a massive advantage of franchising that businesses can share and compare information for the good of all. Watch the benchmarks and your profitability will improve. look after people

Philip Morrison of Franchise Accountants on making a food business a financial success

I

Restaurants often operate 7 days a week and at least 12 hours a day, which takes a lot of people. Being on top of staff rostering and payroll is important to avoid labour costs running away with you. At the same time, the low wages common to the hospitality sector mean staff can move for another 50 cents an hour. Hiring is expensive and disruptive, so providing a good work culture, showing appreciation and having a bit of fun sometimes are essential ingredients.

f you have never run a food business before, a franchise can be very attractive. Having someone set up your business for you, train you in every aspect of running it, give you the systems you need to manage it profitably and the support to keep you on track as you grow can be worth many times the fees you pay.

watch the cash

But no matter how good the brand and how good the support you receive, it’s still possible to get it wrong in the hospitality sector. Here are some tips from a financial viewpoint to help you get the best out of it and maximise your profits.

Where there’s a strong cash element, though, you can be at risk from staff theft. This is an area where good processes help and benchmarking can soon identify issues. Potentially a bigger problem is where a franchisee is tempted to under-declare a proportion of their takings either to the franchisor or the IRD. This is massively risky – the former could see them lose the business, while the latter could see them receive a massive fine or even end up in jail. It’s also worth noting that under-declaring income means that when they come to sell, the business will be worth less than it should be. Don’t take the risk.

location, location, location Food businesses rely on foot or road traffic to attract customers (or well-populated territories if they are mobile). So consider site selection carefully – just because there’s a cluster of other food outlets around doesn’t automatically mean the location is good, or that there is enough business for all. Ask the franchisor for more information around site selection methods and what attributes they use in assessing the suitability of a site. Depending on the brand, fit-out costs can vary from $200,000 to $750,000 so the location needs to work well to support that level of investment. the right site at the right price Rents can vary greatly and leases can be a minefield, so get your lawyer and accountant to review them before signing. Nothing eats up profits faster than bad leases, high rents or extortionate rent reviews. The franchisor should know what is a reasonable rental as a percentage of turnover, so look to stay within this figure. Using franchise-specialist advisors will help, as they will have a better picture of the whole sector. don’t borrow too much If you borrow more than the business can comfortably afford to repay, servicing the debt will eat up the profits you should be making. How you Some of the Franchise Accountants team with Philip Morrison, far right

Cash is king in operating and surviving in business, and food businesses tend to be cashflow positive – that is, you are usually paid by the customer before you have to pay for the food and wage costs you incurred to deliver the product.

be prepared to reinvest Almost as bad as borrowing too much is failing to reinvest when you need to. If your outlet looks shabby and tired, you won’t attract new customers and your existing ones will move to that new place down the road. This applies both to new franchisees buying an existing outlet and longestablished franchisees who are too used to their surroundings to see problems. keep an eye on the competition Know your market, know your customers and know what’s going on. If you’re charging premium prices, you need customers prepared to pay them for a premium product. If you’re competing on price, watch your margins and fixed costs. As your accountant can demonstrate, small changes can have big impacts.

conclusion Operating a food business isn’t just a matter of providing good food and a welcoming smile – you need to be able to manage a lot of different factors in a competitive market. But if you buy a good franchise, a lot of the guesswork will be taken out of it for you. To put it briefly: • Choose a franchise that suits your pocket and your abilities; • Invest in franchise-experienced advisors to help you find the right business and the right location; advertiser info • Follow the system; • Use the benchmarking Franchise Accountants information to drive constant www.franchiseaccountants.co.nz improvement; and Contact • Watch the cashflow. Philip Morrison Get these elements right and you’ll have a profitable business – and your smile will come much more easily.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

P 0800 555 80 20 M 021 22 99 657 pmorrison@ franchiseaccountants.co.nz

53


opportunity: home & building

Dream Doors franchisee starts a new adventure overseas

CALIFORNIA DREAMIN’

Brett (left) receiving his Multi-Unit Franchisee of the Year award for 2016 from Derek Lilly

B

rett Campbell knows an opportunity when he sees one. Three years ago, the former car dealer bought his first Dream Doors franchise in Auckland. He found it so profitable that he bought a neighbouring territory, then another. Eventually he had his own empire of five Dream Doors franchises, working with his wife and children in the ultimate family business. Now the Campbells are selling up to follow another dream – moving to California to set up the first Dream Doors franchises in the USA. ‘I’ve done business in the USA for 15 years and my son Josh also lived there for a while, so when Dream Doors announced their plans we were immediately interested,’ Brett says. ‘The franchise has already proved a success in the UK, NZ and Australia, and franchisor Derek Lilly has been researching the US market for several years. The renovation market is booming there. We’re taking the master franchise for California and setting up the first working model before recruiting and supporting franchisees.’ Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost and wastage of building new units. ‘Nothing beats seeing a tired old kitchen transformed into something sparkling and new which adds value to a property, so it’s very rewarding on a personal level as well as a financial one,’ says Brett. Brett has found ready buyers for two of his franchises already, with Auckland Central, West and South still available. ‘All are going concerns with established cash flow and a steady stream of referrals coming in

from satisfied customers,’ Brett points out. ‘And they also offer plenty of opportunity for growth, still – if we hadn’t decided to go to the US, we’d be looking to double turnover in the next couple of years. ‘Over the past three years we’ve built a substantial business thanks to Dream Doors. The brand, the reputation and the TV and online marketing campaigns have brought in a lot of business, and there’s always training and support whenever you need it. Truly, we’re still only scratching the surface of the market in New Zealand, so there’s a lot more to come.’ Dream Doors still has franchises available in many parts of New Zealand – including Brett’s Auckland territories – as well as Australia and, soon the USA. ‘As Brett has shown, you don’t need kitchen or building experience to succeed as a Dream Doors franchisee,’ says Derek Lilly. advertiser info ‘If you have sales, marketing and people skills, we’ll teach Dream Doors (NZ) Ltd you the systems for running a www.dreamdoorskitchenfranchise.com highly-profitable business. ‘The investment required is just $75,000. Contact me today and find out how we can help you start to achieve your own dreams.’

Contact Derek Lilly P 0-3-443 5133 P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

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Find the best location AND secure a fair lease Commercial leasing is a specialist field, so use an expert and get it right. • Negotiate a fair deal • Handle renewal agreements • Discover strategies to improve profitability

Independent and trustworthy - we work for tenants! Phone: +64 9 550-8500 Email: info@ParallelDirections.co.nz 54

Franchise New Zealand

Autumn 2017

Year 26 Issue 01


running a franchise: legal issues

LAWS THAT CAN BITE Franchises which serve or process food have to stay on top of hygiene and employment issues. Stewart Germann outlines some areas to think about

I

n a busy café or restaurant, it’s sometimes easy to overlook details which can get franchisees and the brands they represent into big trouble. That’s why franchisors need to be aware of changing laws and provide guidance to their franchisees at all times. By staying ahead of the game, they protect the investment of all concerned. Here are some areas that food franchisors and franchisees need to know about. Some of them are obvious, some of them less so – but all have the potential to have a big impact upon a franchised business.

is it safe? Food safety is important, and health grades can make or break a restaurant. In New Zealand, there are four statutes which govern the Ministry for Primary Industries’ food safety responsibilities. These are: • Food Act 2014 • Animal Products Act 1999 • Agricultural Compounds and Veterinary Medicines Act 1997 • Wine Act 2003. The most recently changed of these is the Food Act 2014 which came into force on 1 March 2016 and replaced the Food Act 1981. All food businesses, including restaurants and cafés with an alcohol licence, need to have registered under the new Food Act by 31 March 2017. Any business which has not registered is therefore in breach of the Act and commits an offence making it liable for infringement fees, with most offences incurring a fine from $300 to $450. The new law doesn’t affect just traditional restaurants. As of this year, businesses such as early childhood education centres that serve food; processors of nuts, seeds or coffee beans; and manufacturers of food for vulnerable people like babies or the elderly also need to register. Under the new rules, higher-risk businesses need to use a written plan for food safety. Under the Act, ‘safety means a condition in which food, in terms of its intended use, is unlikely to cause or lead to illness or injury to human life or public health.’ Councils are responsible for grading food premises: in greater Auckland, for example, the grading assessments are based on the Food Hygiene Regulations 1974, Auckland Council Food Safety Bylaw and Best Food Hygiene Practice. For each assessment, an Environmental Health Officer will inspect the standard, conduct and maintenance of the premises, process control, cleansing and sanitising, and staff training. Officers compare premises against a list of criteria and assign one of four grades – A, B, D and E. There is no C grade as all food premises are either above or below the average food safety standards. A equates to high, B good, D franchise.co.nz – PUTTING PEOPLE IN BUSINESS

poor and E unsatisfactory. There is also a Pending grade meaning a new/recently transferred ownership. It is therefore essential for there to be high standards in food preparation and presentation, and for staff to be trained accordingly.

discrimination is not ok It is important to recognise that lesbian, gay, bisexual, transgender and intersex (LGBT) people have the same rights in New Zealand as other people. The Human Rights Act 1993 outlaws discrimination on the grounds of sexual orientation and, implicitly, gender identity/expression. Some examples of discrimination still occur but significant progress has been made towards better protection of the rights of sexual and gender minorities. Human rights in relation to sexual orientation or gender identity include, for example, the right to freedom from discrimination; recognition as a person before the law; life, liberty and security of the person; freedom from arbitrary detention and to a fair trial; an adequate standard of living, including decent work and housing; education; health and protection from medical abuses; participation in public life and in cultural life; freedom of expression; freedom of association and peaceful assembly; and freedom of thought, conscience and religion. Franchisors who employ staff and franchisees who need and employ many staff must be aware of the rights of LGBT people at all times. If their rights are infringed it could amount to sexual harassment. For trans-gender/ trans-people it is solely their decision whether they wish to disclose that they are trans-gender, as sex or gender identity has no bearing on a person’s ability to do the job. There are some very limited circumstances where it is legal to employ only a woman or a man for a particular position and in those situations, some transgender people may need to provide evidence about their sex.

what are they on? Most employment agreements in New Zealand allow an employer to randomly test employees by consent for illicit drug use. If you have employees engaged in food preparation and presentation or any other services, in my opinion it is important for all employees to be ‘clean’. There is a wide range of controlled and illegal drugs which the Misuse of Drugs Act 1975 classifies according to the level of risk or harm they pose to people misusing them. Those categories are: Class A (very high risk): methamphetamine, magic mushrooms, cocaine, heroin, LSD (Acid) Class B (high risk): cannabis oil, hashish, morphine, opium, ecstasy and many amphetamine-type substances Class C (moderate risk): cannabis seed, cannabis plant, codeine.

55


bringing people

together

We give you peace of mind... ...by providing the guidance and legal framework you need for your human resource policies, procedures, culture and staff contracts. • we source awesome staff • we help you look after them

running a franchise: legal issues

It is an offence under the Misuse of Drugs Act 1975 to use, possess, cultivate or traffic (deal) in illegal drugs. Youth offenders under the age of 17 are not subject to the same penalties as adults (17 and over). There are definitions for use, possession and cultivation but probably the most serious offence is trafficking which includes the preparation of a drug of dependence for distribution; manufacturing an illegal drug; and selling, exchanging or agreeing to sell, offering for sale or having possession for sale, an illegal drug. Usually if an employer detects drugs in the workplace the Police will be called as it is a criminal offence and normally the employer can summarily dismiss the employee. Employers are not legally required to offer support but some large companies (for example, Air New Zealand) choose to write it into their drug testing policy.

what have they done?

• and we have your back when it comes to compliance contact us today — free consultation 020 447 4357

A job applicant does not have to offer information about any previous criminal convictions if they are not requested to. If an employer asks job applicants if they have any previous convictions, they should act in good faith and tell the truth, especially if it is likely that the particular convictions would influence the employer’s decision about hiring them. If an employer discovers after an employee starts work that person has convictions which were not mentioned in the application form, can they dismiss the employee? The answer depends upon the application form and what questions were asked; it is a complex area and expert advice should be sought. Employers can obtain a job applicant or employee’s relevant criminal history from the Ministry of Justice or the Police, but only if the person agrees in writing.

we love what we do — www.in2hr.co.nz

Convictions involving violence or dishonesty will almost always influence

GET THE

SUPPORT YOU NEED TO START OR GROW YOUR

FRANCHISE Owning a franchise is an exciting and often challenging venture. That’s why we have local Business Specialists throughout New Zealand who understand the specific requirements of franchise businesses, and are ready to help you make your franchise a success. We also have resources to assist you, like our free ANZ Franchise Guide. Order yours at anz.co.nz/franchise or call 0800 39 40 41 to see how our Business Specialists can help you.

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Franchise New Zealand

Autumn 2017

Year 26 Issue 01


a hiring decision but employees do not have to disclose convictions that are covered by the Clean Slate Rules. Under the Criminal Records (Clean Slate) Act 2004, an applicant can confirm to an employer that they have no criminal record (criminal conviction history) if all of the following statements are true: • no convictions within the last 7 years; • never been sentenced to a custodial sentence (such as prison, corrective training or borstal); • never been convicted of a sexual offence; • fully paid any fine, compensation, reparation or costs ordered by the Court in a criminal case; • never been banned from driving until further notice (indefinite disqualification); • never been held in hospital by the Court in a criminal case instead of being sentenced, due to a person’s mental condition. The Ministry of Justice can provide a list of criminal and traffic convictions and sentencing from Court appearances but such criminal conviction histories do not include convictions that are covered under the Clean Slate Rules. In all cases, an employer cannot use Police vetting as part of their shortlisting process and they must: explain the Police vetting process to the prospective employee; obtain the person’s consent; keep their personal information confidential and secure; let the person see the information received from the Police; provide an opportunity for the person to correct information or provide an explanation; and securely destroy information provided by the Police when the purpose of the vetting check has been completed for the employment process or any internal/external audit.

who gets the tips? In New Zealand, waiting staff in cafés and restaurants get paid a higher hourly rate than in many overseas countries. It is therefore generally uncommon for locals to tip except for very exceptional service. If a person does want to tip then the amount is at the discretion of the tipper and would generally be in the range of 10 percent according to the value of the meal/services. The IRD has advised the Restaurant Association of New Zealand that tips given directly to an employee, or placed in a tip jar and divided up between relevant employees, will constitute taxable income to those employees. It is the responsibility of the employees to return any tips as income by completing an income tax return at the end of the financial year (whether that happens in practice is doubtful, in my opinion). Tips can be added to a bill electronically (via eftpos) and these should be shared with employees. If tips are not distributed to the employees, then the tips become taxable income and the business is liable for GST on those amounts. If an amount is an involuntary addition to a bill (such as a public holiday surcharge, when staff wages are higher by law) then it is a cost for goods and services provided and constitutes income to the business which must account for GST.

the law is the law Because franchisors and franchisees operate under a common brand name, it’s important that everyone be aware of the laws governing how they operate. Bad publicity for one is bad publicity for all. The above areas are easily overlooked, especially in the food sector which can have high staff turnover rates and where franchisees may originally come from other countries where about the author different standards apply. However, ignorance of the law is Stewart Germann is no excuse for business owners Founding Partner of Stewart of any kind, so franchisors need Germann Law Office, a to ensure their franchisees are specialist commercial law not just aware of these laws but firm with over 30 years’ comply with them every day. experience in franchising.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Want to be your own boss in the ever-increasing market 3(32£-2'$311<2-$!ধ329 and the web? Let’s start with what you don’t need. Forget about web development, coding and all the tech speak. We need the type of person who likes to sit down with a client and have a good old chat about their business. You need to understand >,!;1!0'9;,'1ধ$0T;,'-8$,!££'2+'9T+3!£9 and how they’d like to see themselves on and 3ø;,'>'#W-;,931';8!-2-2+(831<9@3<Z££ be able to take their ‘wish list’ and turn it into !$39;'ă$-'2;!2&8'9<£;9'ø'$ধ='>'#9-;' >,-£'3ø'8-2+#8!2&-2+T$311<2-$!ধ329!2& !££;,-2+91!80'ধ2+W 'ħ£9-16£-)'9;,'>38£&3(32£-2' $311<2-$!ধ329!2&>'#(383<8$<9;31'89 by ditching the ‘techie speak’. We create #'!<ধ(<£8'96329-='>'#9-;'9!2&!2'2/3@!#£' experience for our customers. We work within their budget and give them total control.

We are a fun and funky web studio franchise. 2-2;'82!ࣅ32!¡#8!2&>-;,,'!&7<!8;'89-2 the UK, we’ve opened four studios across New '!¡!2&-2;,'6!9;†‡132;,9U2&>-;,;,' 8-+,;6!8;2'89>'X8'9';;38!16;,!;<6U

To make a hassle free enquiry either go to our website and complete the Consider Me form, or email 2A6!8;2'8|2'ħ£W$31

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Are you looking at having a career change or starting your own business? Here’s why you should consider a house and building wash franchise. Here are 7 reasons why you should consider a franchise with Grime Off Now

 )LUVWO\\RXJHWWKHEHQHƓWVRIWZREXVLQHVVEUDQGVIRUWKHSULFHRIRQH2XUGXDOPDUNHWLQJ approach gives you a stronger presence in the market place. 2. A diverse mix of commercial, residential washing and pest control giving you a great client base. 3. Great systems that reduce administration time and hassle by using some of the best cloudbased programs on the market.  $IUDQFKLVRUZLWK\HDUVōH[SHULHQFHLQWKHVSHFLƓFLQGXVWU\LQ1HZ=HDODQG 5. Your own specific territory. 6. Be part of a fantastic network in a growth industry. ROGER 7. You are trained to quote your own work so you are BAILEY – in control throughout the whole process. You are TAURANGA not buying a job where the pricing is already done FRANCHISEE for you. What do I need to invest in my new franchise business? “With an investment of $59,950+gst (excludes vehicle) covering equipment, franchise fee, training and operation manuals I genuinely think it is one of the best value buy-ins on the market coupled with the OHYHORISURƓWDELOLW\\RXFDQJHQHUDWHŐ What is the next step? Simply email ryan@grimeoff.co.nz for our information booklet or call him now to discuss 027 27 88813

“The business systems are state

of the art, easy to learn and tried and tested. Advice is freely avail-

able from the franchisor, along with mentoring and coaching, enabling

the franchisee to focus on business growth knowing they are support-

ed by someone who has built their business from scratch. I am coming up 2 years and loving it.”

Mobile 027 27 88813

Email ryan@grimeoff.co.nz Web www.grimeoff.co.nz


opportunity: retail

A BRAND TO BE PROUD OF Great name, great range, great service builds fans for Stihl Shop licensees

Bill Caines

W

ith over 65 stores, Stihl Shop is the largest network of outdoor power equipment retailers in New Zealand. ‘But it’s not just size that makes the company unique – it’s also the service,’ says Bill Caines, who operates three Stihl Shop stores in the Canterbury region. Bill says Stihl Shop has brought a new professionalism to the market. ‘Some 15 years ago, you saw motor mower shops slapped all round the country with dozens of different brands outside. Stihl set out to create a premium retail experience with a nice clean internal environment, the best approved brands – as well as Stihl, we sell Rover, Honda and Masport – and complete warranty and service of everything sold. It has been much appreciated by our customers – after all, if you go to the big bulk stores you’ll get an expensive piece of kit wrapped in cardboard that you don‘t even know how to start! At a Stihl Shop, you walk out having seen the item running and knowing it’s been thoroughly checked over.’ ‘In addition to a wide range of Stihl equipment, each Stihl Shop has fullyequipped workshops with skilled technical staff to ensure full support is provided for customers. Petrol products are under warranty for up to four years (conditions do apply), so customers have their equipment serviced annually in the same place they bought it. For Stihl Shop owners, it means we have guaranteed income streams from our petrol products – a huge bonus and a major point of difference compared to big box stores.’

enviable reputation Bill knows what he’s talking about, having had a career in retail covering everything from auto parts to furniture. ‘Stihl has a great reputation. It was founded in 1926 by Andreas Stihl in Germany, and is a world-wide market leader in the outdoor power equipment industry. Stihl Shop was created as a separate brand in 2003 to provide complete support for our customers. ‘The emphasis behind our marketing is to get people into our shops where they can see they will be buying top quality products with equally good servicing,’ says Bill. ‘They then become very loyal – but of course you need to reach the younger generations and bring new people in all the time. Stihl’s cordless range of outdoor power equipment fits perfectly with this younger target market.’ Bill’s job is made easier by the fact that Stihl products have an enviable reputation for quality with a heavy emphasis on reliability, spare parts and service. The range of equipment includes everything from brushcutters to high pressure cleaners, augers to blowers, cordless tools to hedgetrimmers, as well as clothing, safety and accessory items. A purpose-built facility in Auckland ensures all outlets can be supplied with any item in the extensive inventory in the minimum time,’ says Bill. ‘Basically, any equipment you buy from Stihl is a total package of product and service.’

$200,000 depending on location, store size and range of products. ‘You’ll get that instantly-recognisable Stihl Shop look as well as full operational support,’ says Bill. ‘There are extensive training programmes for licensees and staff, along with a fully-supported IT and POS system. And, of course, you are part of a national and local brand with retail marketing initiatives that include television, print and online advertising. ‘Stihl Shop has a proven reputation in every sphere. Selling equipment is only part of the operation, with customers encouraged to return at any time and talk with a trained technician or sales person who knows all about the equipment. If you want a successful business with a brand to be proud of, talk to Stihl Shop.’

advertiser info Stihl Shop careers.stihlshop.co.nz Contact Darryl Perkins P 0-9-262 4000 M 021 543 576 careers@stihlshop.co.nz

JOIN THE LEADER IN OUTDOOR POWER EQUIPMENT RETAILING • • • • •

Own your own business Become part of your local community Join a network of retailers committed to customer service excellence Be supported by a team of people dedicated to your success Reap the rewards of a well-established, profitable business model

STIHL SHOP is a nationwide network of locally-owned stores offering a wide range of high quality outdoor power equipment supported by fully equipped service workshops. STIHL SHOP owners and staff are friendly, approachable and fully trained with a strong focus on customer service and satisfaction. STIHL SHOP opportunities are available for new licensees in locations across New Zealand. For more information on how to join the STIHL SHOP team please contact 0800 864 264, email careers@stihlshop.co.nz or visit careers.stihlshop.co.nz

In addition, Stihl products have all been designed with environmental considerations in mind. The reduction of noise, carbon emissions and fire risk, together with the preservation of the natural world, has always been a part of the company’s remit. ‘Various sponsorship packages for agriforestry, young farmers and community tree-planting programmes are an on-going part of Stihl’s global stewardship,’ says Bill.

opportunities Stihl Shop has opportunities for licensees across New Zealand with new stores and the occasional existing outlet available, as well as the option for independent retailers to join the brand. Investment starts from around franchise.co.nz – PUTTING PEOPLE IN BUSINESS

LOVE YOUR LAND 59


opportunity: auto services

CAPITAL

investment Touch Up Guys urgently need people â&#x20AC;&#x201C; especially in Wellington

B

uying a franchise can be a daunting prospect. Itâ&#x20AC;&#x2122;s normal to ask yourself, â&#x20AC;&#x2DC;Are there enough customers for this business? Will I receive good training and support? Can I make money?â&#x20AC;&#x2122; If you choose a Touch Up Guys franchise, the answer is almost certainly, â&#x20AC;&#x153;Yesâ&#x20AC;?.â&#x20AC;&#x2122;

chat to people and sell their services. â&#x20AC;&#x2DC;Do that and you can enjoy a business where there is so much variety you can go from working on someoneâ&#x20AC;&#x2122;s Mazda Familia one day to a $400,000 Aston Martin the next.â&#x20AC;&#x2122;

â&#x20AC;&#x2DC;Weâ&#x20AC;&#x2122;ve been operating in New Zealand for nearly 25 years and several of our franchisees have been with us for over 20,â&#x20AC;&#x2122; says NZ master franchisee Martin Smith. â&#x20AC;&#x2DC;Most of them had no previous experience, which says a lot for just how solid this business is. In fact, demand is still growing, so we want to hear from potential operators right now â&#x20AC;&#x201C; especially in the Wellington area.â&#x20AC;&#x2122;

â&#x20AC;&#x2DC;Thereâ&#x20AC;&#x2122;s a lot of solid work available and currently we are looking for new franchisees â&#x20AC;&#x201C; male or female â&#x20AC;&#x201C; for three major areas which offer plenty of opportunity for people who want to make good money with an enjoyable lifestyle,â&#x20AC;&#x2122; says Martin.

constant stream of work

Touch Up Guys is a highly successful mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. There are over 130 Touch Up Guys franchisees in Australia and New Zealand, and the company expanded into the USA in 2015. â&#x20AC;&#x2DC;The number of cars on the road is ever-increasing and demand for Touch Up Guysâ&#x20AC;&#x2122; services has never been higher,â&#x20AC;&#x2122; says Martin. â&#x20AC;&#x2DC;Car dealerships know they can add three or four figures to the value of their vehicles by making them look absolutely tip-top. This is where the skill of Touch Up Guys comes in, and why we get such a constant stream of work from the trade, as well as individual customers keen to preserve their vehicleâ&#x20AC;&#x2122;s looks. Martin explains that first-class training and specialised equipment mean new franchisees need only an eye for colour, attention to detail and the ability to

GIVE YOUR CUSTOMERS THE BEST LAWN IN THEIR STREET woolgro.co.nz

EASY TO SELL, EASY TO INSTALL

Build a sustainable and enjoyable business â&#x20AC;˘ Innovative, lightweight & efficient â&#x20AC;&#x201C; Woolgro lawn mat â&#x20AC;˘ Carefully developed systems for sales, preparation, laying, aftercare and accounting â&#x20AC;˘ Proven results with a unique customer guarantee â&#x20AC;˘ Manage your own business and be part of the new revolution in lawn establishment â&#x20AC;˘ Full training given â&#x20AC;&#x201C; no landscaping experience needed â&#x20AC;&#x201C; just a desire to provide excellent results, great customer service and enjoy happy clients

Contact Geoff Luke today! Call 021 957 600 or 09 570 1985

WELLINGTON FRANCHISEE REQUIRED!

franchise.co.nz â&#x20AC;&#x201C; PUTTING PEOPLE IN BUSINESS

why wellington?

â&#x20AC;&#x2DC;The first is Hutt Valley where thereâ&#x20AC;&#x2122;s room for two operators, or possibly one with sub-contractors. The second is central Wellington, and thereâ&#x20AC;&#x2122;s a third area on the Kapiti Coast. Each of these is a high-population, high socioeconomic area with plenty of car yards and personal business.â&#x20AC;&#x2122; A complete Touch Up Guys package costs between $90,000 and $120,000 +gst depending on van leasing options. This includes a three-week training course on the Gold Coast. Martin concludes, â&#x20AC;&#x2DC;If you take pride in what you do, are reliable, like working with cars and want to live and work in the Wellington area, I want to hear from you â&#x20AC;&#x201C; now!â&#x20AC;&#x2122;

advertiser info Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Looking for a Successful Business? Want to be Up and Running Straight Away? Franchisee territories with established customer bases available right now! Well established customer bases - start immediately High quality products for pest, insect and odour control Commercial and domestic customers Join the team today to enjoy full training and support, multiple revenue streams and great growth potential. 'RQpWGHOD\FDOO&UDLJWRĂŽQG out about the successful franchisee territories that are available now! Phone 027-565-6418 ecomist.co.nz 61


Xpresso Delights 2, 3 or 4 day a week business offers genuine semi-passive income. How? Let our premium fully automatic coffee machines do the work for you, they make the coffees while you earn the income. Plus you get to choose the days and hours you would like to work.

FCA Magazine NZ.indd 1

At Xpresso Delight, we are in the corporate workplace coffee market. We offer a business opportunity like no other, operating within a market that loves and accepts our unique product and service. Plus you benefit from over 12 years experience with our proven systems, training and support.

Xpresso Delight provides a cafe quality experience right inside the workplace. Our client Locations enjoy all their favourite coffees and even hot chocolate all at the press of a button. Plus they enjoy our 5 Star Concierge Coffee Service that only Xpresso Delight can deliver.

7/02/16 5:50 PM


opportunity: business & commercial

good service

ESSENTIAL SERVICES New franchisees add 100 new clients to an established business within their first year

W

hen a new franchisee takes over an existing business, turnover seems to go either up or down, depending on the quality of the franchisee and the potential of the local market. In the case of SBA’s Murli Vasu and his wife Dolly, both factors came into play. Despite their Albany business having been operating for eight years before they took it over, the husband and wife team have grown it dramatically.

‘We started in February 2016 and by October we’d added 100 extra clients,’ says Murli. ‘The reputation of the franchise as the small business accounting specialists just keeps bringing clients to us. Yes, Albany is a growing area, but we also get a lot of referrals from existing clients,’ he says happily. Small Business Accounting (SBA) has been a game-changer for New Zealand small business in the last 20 years. By turning accounting into a straightforward service offered through high street locations, the ‘shopfront accountants’ approach has proved durable and highly popular with small business owners, landlords and others who want timely and affordable accounting services without having to pay the big bucks. Today there are over 50 franchised SBA outlets in New Zealand serving more than 20,000 clients, as well as 23 in Australia and pilot offices in Papua New Guinea and Los Angeles. ‘Many of those franchisees have come from small business backgrounds themselves and have a natural empathy for their clients,’ explains franchisor Adam Parore. ‘Others have escaped the confines of large accounting practices and have seen the advantages of working for themselves closer to home and with Xero-based accounting systems that gain plaudits by the day. Some have gone on to open multiple offices, as it is very easy to build up your clientele with such a tried and trusted system.’

better, faster, less expensive Murli and Dolly are looking at the multi-site opportunity already, having achieved considerable success in just their first year of operation. ‘I have an accounting background, including ten years with an airline in Muscat, says Murli, ‘and Dolly spent nine years as a clinic co-ordinator in the health sector. We wanted our own business, something that would allow us to work together, and when the SBA Albany branch came on the market we felt it offered the best potential.’ SBA Albany had an established client franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Murli Vasu, Craig Gardiner and Dolly

base and the new owners were concerned to keep them all, ‘So we made as few changes as possible. With the same procedures and same staff, only the owners changed and they rapidly accepted us when they realised we still provided the same, excellent SBA services.’ Murli and Dolly soon found the secret to adding extra clients: service. ‘We have strict internal procedures which make a big difference to people,’ says Murli. Our phone is always answered within 3 rings, and client emails are answered inside 24 hours. But above all, we help them manage their businesses better and faster for less money than traditional accountants.’

making life easier All this is possible thanks to SBA’s partnership with cloud-based accounting company Xero. ‘This makes life much easier for all parties by automating many of the processes and delivering meaningful data in real time,’ says SBA’s general manager Craig Gardiner. ‘This makes the client/accountant relationship much more about collaboration – you’re talking about financial data that’s hours old rather than months old, meaning more informed decision-making. This enables business owners to spot problems or make improvements faster and so keep ahead of the competition.’ Murli is definitely a fan. ‘Once you have it properly set up, the client can do their coding and we verify and provide the regular reporting and management, all as part of our standard services. It’s even easy to send an e-file to the IRD. Quick, easy and inexpensive. Once we sit down for a short demonstration with a new client, they are pretty quickly sold on what SBA can do for them. Another big advantage is that clients can be on holiday anywhere in the world and the cloud allows them to stay in touch any time they want,’ says Murli.

improving the bottom line An SBA franchise costs $48,000 +gst, with an additional $15,000 needed for shop fit-out and other capital investment, and Craig is keen to hear from anyone looking to build a solid business with the top brand in a fastgrowing field. ‘SBA franchisees don’t need accounting qualifications, although bookkeeping, administration, small business or financial experience is a must,’ says Craig. ‘Together with Xero we’ve opened a new era in the SBA story – one of working collaboratively with our clients using the very best accounting systems to improve the bottom line for all our franchisees.’ The last word goes to Murli Vasu. ‘All in all, the SBA package is a winning one for franchisees and clients alike. Our revenue increased by 15 percent in our first year and I think it is highly possible that with new business coming in all the time we will do that again this year – and every year!’

advertiser info

Small Business Accounting www.sba.co.nz Contact Adam Parore P 0-9-378 0934 F 0-9-523 0355 adam@sba.co.nz

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opportunity: retail

where fashion MEETS SPORT Sportswear and fashion bring success for Stirling Sports

S

tirling Sports is one of New Zealand’s most recognisable home-grown brands with a rich history dating back over 50 years. How we live and how we dress have changed massively over that time, and Stirling Sports has changed direction to meet the market with huge success. Today, the brand is clearly focused on being ‘Where Fashion Meets Sport’ and has strong distribution via high-profile retail locations throughout the country. The good news for aspiring retailers is that Stirling Sports group is experiencing significant growth across New Zealand, meaning that there are still opportunities for new franchisees to join the group in key locations.

innovative, on-trend, highly desirable ‘Stirling Sports stores offer product that is innovative, on-trend and highly desirable,’ explains Geoff Young, the company’s Network Manager. ‘Our vision is to deliver a world-class retail experience inspired by sport and executed with style. ‘We have a real emphasis on casual apparel and footwear, women’s gym and activewear whilst retaining our position in running, performance sport and football. Franchisees stock exclusive ranges from top brands such as Nike, adidas, Under Armour and Lorna Jane, to name but a few. They are supported by an experienced buying team who are continually striving to improve and evolve the mix. Our product philosophy of “elevate to

separate” creates a unique and fast-moving offering that makes Stirling Sports stand out from the competition as the sports fashion leader.

opportunities nationwide As a group, Stirling Sports is continually looking to grow and evolve. ‘With that in mind we are on the look-out for quality new franchisees across the country,’ says Geoff. ‘Current opportunities exist in South Auckland, Napier, Hastings, Wellington, Marlborough, South Canterbury and Otago. ‘Stirling Sports provides a comprehensive training and support package that includes quarterly buying meetings and regular store visits by merchandisers and operations managers. In addition to buying, our franchise team also offers a high level of franchisee back-up across all areas of the business, with designated marketing, IT and operational support to each individual franchisee. The one-off franchise and territory fee is $50,000 +gst with additional capital required for store leasing, fitout and initial stock. ‘Our ideal franchisee is enthusiastic, motivated and business-orientated with a desire to succeed. They also need to be excited both by the sports fashion retail industry and by our range. Stirling Sports is a great opportunity for the right people, so contact us today and find out more.’

advertiser info Stirling Sports www.stirlingsports.co.nz Contact Geoff Young Franchise Manager M 022 417 3127 geoff.young@stirlingsports.co.nz

Phone:

Whanganui is big enough to entertain and small enough to keep it real.

09 477 0012

Email:

Enjoy our range of venues, the arts, landscape and our rich heritage.

nzrecruitment@booksgiftsdirect.com

EA OK TAK W LO

NE

Why buy

A FRANCHISE? Here are the top 10 reasons to become a Books and Gifts Direct franchise owner:

1 The change you’ve been looking for 2 Earn what you deserve 3 Easy-to-sell products 4 Proven sales model 5 Affordable investment 6 Become part of a family 7 Work life balance 8 No risk 9 Business support 10 Expand your business YOU’LL ALSO BE SUPPORTING

charities

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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franchise management: growth strategies

public, private, PARTNERSHIP?

Push The founder/owner desires investment or listing to consolidate, grow, diversify or divest

Pull The Private Equity or Publicly Listed Company desires ownership of a franchisor business that can deliver a realisable/accretive investment return

Dr Callum Floyd discusses the impact of private equity and listed company ownership on franchisors and franchisees

M

ost franchise companies start in private ownership. They’re often founded by an individual or a small group or partners, and in many cases never even planned to become chains. But the success of an individual business can lead to the opening of a second or third, and before long someone will realise the opportunities that franchising can offer for rapid expansion. Financially a franchisor’s business, if structured correctly and with full market penetration, can develop a considerable earnings platform and become a valuable business asset. What happens then? Well, some franchisors will continue growth and development of the company through private ownership and look (based upon their own capacity) to consolidate the business or seek expansion opportunities like international franchising or acquisition opportunities. But others will take things a step further and look at what outside investment can bring. This may be initiated by the franchisor or be the result of an approach from a Private Equity or Public Listed Company. For the franchisor, there may be the desire to sell anything from a minority stake to all of their shares – often for a good valuation. From a Private Equity or Public Company perspective, there will be the motivation of a strong potential investment return. History illustrates strong interest from Private Equity and listed companies to buy franchise brands. And while some companies go straight to Public Company ownership, Private Equity investment often occurs first in franchising. Private Equity often happens first because the franchisor isn’t sufficiently large or prepared to publicly list, or Private Equity interests see strong investment potential in the business. This is not to suggest Private Equity is small: Roark Capital, which specialises in franchising in the USA, has many billions in assets while others are larger still.

what’s the difference? Private Equity involves individuals or non-listed ‘private’ companies investing in the shares of privately-owned companies, or, sometimes listed companies they intend to take private. Publicly-listed companies allow individuals to buy or sell shares via a share market, like the NZX in NZ and the ASX in Australia. private equity In NZ, Private Equity examples include Waterman Capital’s recent ownership of both David Reid Homes and Guthrie Bowron franchisors, and Australian Allegro’s current involvement in the purchase of Carpet Court in NZ. Private Equity is typically focused on generating clear investment returns over a three to five-year period, but can hold much shorter or longer. Sometimes, a Private Equity company may buy a publicly listed company and take it (eg. Burger King) private, and then relist it again at a future date. More often, Private Equity will buy a franchise system with the intention of growing it for either private sale, or ideally taking it public with greater associated value (based on an earnings multiple). Mike Pero Mortgages is an example of the transition from founder-owned, to Private Equity to Public Company listing. A Private Equity investor (George Gould) purchased 90 percent of Mike Pero’s 1990-founded 35-franchisee strong franchisor business for $13.5m in March 2004 – valuing the total business at $15m. Three months later, the company successfully listed (it was oversubscribed) with a valuation of $25m. Both owners sold 40 percent of their revised holdings as part of the IPO, leaving Gould with 54 percent and Pero with 6 percent. That provided both

66

with combined shares and cash proceeds of the IPO totalling $22.5m (Gould) and $2.5m (Pero), respectively. In investment terms, the IPO process was very successful for Gould, netting circa $9m on an original $13.5m investment, while Pero’s total proceeds and capital was $16m. Today, Mike Pero Mortgages is no longer listed as a separate company. In fact, just two years later in 2006, it was taken over and delisted by two companies - and is now owned by only one of those companies (Liberty Financial). While bearing his name, Mike Pero is no longer a shareholder or director of the Mortgage business. However, he does share ownership with Liberty Financial in the separate Mike Pero Real Estate Company. public listing There are, of course, different routes and different motivations that lead a franchisor business into being publicly listed. Single brand examples of listed companies include BurgerFuel, Cash Converters and McDonalds. Well-known diversified multi-brand examples are Veritas, owner of the Mad Butcher and Nosh until recently, and Retail Food Group, owner of 12 food & beverage chains (and other related businesses), including Brumby’s and Michel’s Patisserie. The most romantic route is, of course, the individual franchisor taking their own brand public. Here the company, like McDonald’s in 1965, or BurgerFuel in New Zealand in 2007, establishes a newly-listed company that is not only branded the same as the chain but the founders or key owners continue to maintain both high levels of ownership and management input into the business. Sometimes, by contrast, an already-listed company hunts and purchases an established franchisor business, as Veritas did in 2012 with the 35-store Mad Butcher chain. Other examples in New Zealand include Retail Food Group separately purchasing the New Zealand operations of Esquires in 2011 and The Coffee Guy in 2012. There are also many franchising and licensing chains locally whose ultimate owners are a publicly listed company – eg. Contact Rockgas (owned by Contact Energy), SuperValue (owned by Woolworths) and Placemakers (owned by Fletcher Building). It’s not just franchisors that are publicly-listed, either – some franchisees are listed, like Restaurant Brands, which is the NZ master franchisee/licensee for KFC, Pizza Hut, Carl’s Jr. and Starbucks.

advantages and disadvantages There are many potential advantages and disadvantages of Private Equity or Public Company scenarios, for franchisors and franchisees alike. Here we focus on the public listing scenario, because of the breadth of potential issues – both positive and negative. the pros of public listing There are many franchisor positives – provided the company is solid, and performance is predictable and improving. For the franchisor, a great advantage is the higher valuation multiples often associated with publicly traded companies. This means the franchisor (assuming attractive listing criteria) may be able to sell some of their shares in the business lucratively and, potentially, raise additional capital to retire debt or fund expansion. Arguably, the newly-listed business may also benefit from increased brand equity due to a greater public profile and new insights from market analysts (assuming they’re big enough to warrant coverage). But probably one of the biggest benefits that could be argued is the better governance and planning, and potentially better management, that should be associated with a publicly listed company. Franchise New Zealand

Autumn 2017

Year 26 Issue 01


From a franchisee viewpoint there are also potential positives, although it is debatable how well these have been realised in some of the above examples. The listing may deliver needed capital for improvements in infrastructure and support, better governance and planning for the system, and greater brand recognition. Public listings often also promote growth initiatives that should, in turn, help improve franchisee returns. the cons of public listing

How much fun do you have at work?

there are also potential disadvantages associated with a public listing. From a franchisor point of view, first is the often considerable cost, both monetary and in terms of time, of preparations for a public listing. On an ongoing basis, there are much higher ongoing governance and compliance costs (eg. directors, advisory, auditing, etc) and the pressure of regularly reporting consistently-improving company results. The latter, in turn, often leads to a short-term, rather than important long-term, focus with resulting problems for franchisors and franchisees. For franchisees, other potential disadvantages include: • The original franchisor dilutes their holding and influence. This can also increase uncertainty at a personal level. Management attention may be diverted to the business of being listed rather than operations. • There may be a drive for increased franchisor margins and cost-cutting of support services, both at the expense of franchisees. • The culture can become more legalistic than relationship-based, leading to a heavier-handed approach. This is bad for franchisee relations and satisfaction.

Then have we got a deal for you!

• Bad investor sentiment can impact end-user customer sentiment. Customers may be less sympathetic to a perceived large (public-listed) versus small private company. • Uncertainty of future ownership and emerging diversification. • Emerging diversification, or the franchise brand being one of many, can lead to a lack of sufficient focus and resources. The most obvious challenge for franchisees is a situation where the franchisor company gets bought by a diversified company that neglects and fails to invest in the brand, system and franchisees. This is what Tom Potter, the 1987 founder of Eagle Boys, claimed happened after he sold a majority stake in the business to NBC Capital in 2007 and was removed as a director and CEO. At its peak, the company had 340 stores in Australia; by 2014, franchisees asserted NBC Capital had stopped print and media advertising since purchasing the business and store numbers had halved. Administrators were finally appointed for the franchisor business in 2016 and Pizza Hut purchased the business with intentions to migrate many stores to their brand.

the conclusion and promise To date, in New Zealand anyway, the promise of public listings or ownership by publicly listed companies to investors and franchisees has unfortunately often not delivered to expected levels – particularly for franchisees.

Interested? Please give Chris a call.

021 974 221 email

chris@skids.co.nz visit us at

www.skids.co.nz like us on facebook

www.facebook.com/skidsnewzealand

At a private level, New Zealand franchising has delivered some wonderful success stories, with many franchisor companies growing an impressive network, profit base, and positive stakeholder base – particularly franchisees. However, New Zealand is yet to see a large-scale franchise operation grow from private ownership to publicly-listed ownership and then truly take performance for the original owners, franchisees, and investors to another level. I believe this is in part due to the size of New Zealand, whose scale limits the potential value of a domestic franchisor, and our proximity to outside international markets. I believe it is also in part due to the nature of the franchise model itself, in that franchising reduces the constraints normally associated with limited capital that make public ownership so attractive in other areas. This is not to suggest it can’t happen or it won’t happen. The challenge remains for a strong NZ-founded franchising brand to publicly list their operations, raise capital and use that capital to assist successful international development – all whilst continuing to improve the investment and support model about the author of their existing franchisees. As companies like McDonald’s and Dr Callum Floyd is Managing Director of Franchize Consultants Coca-Cola have proved, it can (NZ) Ltd, six-times winner of the be done with outstanding longService Provider of the Year title term returns for the franchisor, at the Westpac New Zealand franchisees and investors alike. Franchise Awards.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

sKids is New Zealand’s no.1 provider of out-of-school care and recreational programmes. sKids (Safe Kids In Daily Supervision) is an established multi-award winning franchise system founded right here in New Zealand. We specialise in delivering quality before school, after school & holiday programmes that help our kids thrive and grow, giving them life skills that will serve them for years to come. We strive to create a fun and safe environment that kids just love!

67


Westpac Directo Over 275 different franchises

what’s available?

what does it cost?

what do they do?

how many are there?

who do I contact?

0800 Sunshade

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

FANZ

Home & Building

description

number in NZ, globally

industry

investment from

company

page number

A-B franchise and business opportunities get more information P 0-6-876 9675

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

31 31

P 0-9-966 8704

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000+

Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

13 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. Franchisees require a good level of business acumen and ideally come from a construction background.

7 7

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Health & Fitness

$20,000+

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

Accessman

15

Active+

AGATHA Paris

Retail

$300,000

Iconic French fashion jewellery that fuses the fashionable with the affordable.

11 340

P 0800 242 842

AluRestore

4

Home & Building

$49,500

Alurestore is the only mobile franchise of its kind in NZ. Alurestore offers customers the opportunity to restore their joinery or change the colour. Complete training package and equipment supplied. Huge potential for enthusiastic new franchisees. Come and join us as we expand. Call now.

1 1

Steve & Beryl Todd P 0508 737 867 M 027 475 6937 E steve@alurestore.co.nz W alurestore.co.nz

Anchor Franchise

8

Food & Beverage

$300,000

Market leader in the sales and distribution of milk products and beverages throughout New 65 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 65 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson P 0-9-374 9303 E franchiseopportunities@fonterra.com W anchor.co.nz

Health & Fitness

$280,000

Anytime Fitness was voted the world’s number 1 top global franchise in 2015/16. Anytime Fitness is a convenient 24-hour fitness club franchise. Each member receives reciprocity rights to over 3,500 clubs around the world. Please come and talk to us.

35 1300+

Nathan McAnnalley P 0-7-974 4589 M 021 875 364 E nathan@anytimefitness.co.nz W anytimefitness.co.nz

Business & Commercial

$69,000+

Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-422 2285

Food & Beverage

$295,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Leisure & Education

$22,000 $30,000

Do you love dogs? Join Bark Busters, the largest, most trusted in-home dog training company globally. Proven business model. You need to be business minded, self-motivated with excellent communication skills and have an outgoing personality. No experience necessary, extensive personalised training and ongoing support provided.

5 275

Val Edwards P 0800 167 710 E val@barkbusters.com.au W barkbusters.com.au

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join New Zealand’s largest independent bedding group. Franchise opportunities available with full training and support. Very competitive fee structure, co-ordinated national advertising programme and great supplier partnerships. Looking for motivated and skilled operators with passion and drive.

50 50

Cindy Lui M 027 525 1424 E cindy@bedsrus.co.nz W bedsrus.co.nz

Bin Inn Retail Group Co-operative

Retail

$110,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

P 0-7-575 6939

Home Services

$65,000

Blink n Clean Blinds is the new onsite service for blind cleaning. Technicians need to be energetic and have an eye for excellence. With an investment of $60,000 - $70,000 you will be heading towards a six figure income. Full training will be provided.

New New

Sarina Pearl P 0800 254 656 E franchise@blinknclean.co.nz W blinknclean.co.nz

Education

$30,000

Specialists in supplying all textbooks nationally to schools and other educational institutions. Our strength is in our ability to provide value for money. Franchisees work in a stable market, with minimal overheads and enjoy flexible hours which operate around the school year.

18 18

Michael Win P 0-3-377 9555 E info@bookends.co.nz W bookends.co.nz

Retail

$25,000

Books & Gifts Direct is Australia and New Zealand’s largest direct seller of books and gifts. Our 45 product is sold directly from lunchrooms and receptions in more than 1,400 workplaces across 200 New Zealand every month.

Anytime Fitness

Appliance Tagging Services

Bakers Delight

Blink n Clean

4

41

22

Bookends

Books & Gifts Direct

68

65

Jeff Weston P 0-9-9477 0012 E nzrecruitment@booksgiftsdirect.com W booksgiftsdirect.com

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


tory of Franchising 68 franchise and business opportunities

78 national master licence opportunities

78 specialist advisors

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities B-C get more information

Breakers Café & Bar

Food & Beverage

$25,000$200,000

Proven franchise model providing Kiwi fare at affordable prices.

7 7

P 0-6-834 0537

Brucies Lawnmowing & Garden Care

Home Services

$49,000

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz

Brumby’s Bakeries

Food & Beverage

$300,000$450,000

Part of the New Zealand bakery market for over 15 years.

8 200+

P 0-9-973 4821

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays. Our displays look real and fresh. Rental charges are very reasonable. Suitable for a business minded person. No special skills required as training provided. Home based lifestyle business with minimum capital outlay required.

6 6

Manish Kemkar P 0-9-837 1219 E manish@buddingideas.co.nz W buddingideas.co.nz

BurgerFuel

Food & Beverage

$300,000+ BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

30 41

Craig Notman P 0-9-376 6007 E craig@burgerfuel.co.nz W burgerfuel.co.nz

Food & Beverage

$200,000$280,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 M 021 411 144 E info@wisconsin.co.nz W burgerwisconsin.co.nz

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

1 1

Kirsten Hawke P 0800 283 399 E office@businessbuddy.co.nz W businessbuddy.co.nz

Health & Beauty

$125,000+ Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

37 37

Hilary Metzger P 0-9-320 2610 M 021 369 632 E hilary.metzger@fabgroup.co.nz W caci.co.nz/franchise

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz

Cafe2U

Food & Beverage

$100,000$120,000

World’s largest mobile coffee van franchise in the fast growth coffee industry.

11 230+

M 027 937 0894

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team and grow the business together with Restaurant Brand’s support. You need to be hands-on and goal focused. Operational training is provided.

18 1300+

Alan Brooks M 021 276 9769 E franchisesales@rbd.co.nz W restaurantbrands.co.nz

Burger Wisconsin

9

Business Buddy

Caci

18

Cartridge World

22

Computer

$100,000$125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate 36 from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. 1650 Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

Geoff Smith P 0-3-446 8600 M 0274 339 829 E geoff.smith@cartridgeworld.co.nz W cartridgeworld.co.nz

Cash Converters

48

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

27 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Central Landscape & Garden Supplies

Home & Building

$200,000

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Cleancorp

Home & Commercial $25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Rose Dunn P 0-9-304 0599 M 021 507 293 E rose@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000+

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Cleantastic Commercial Cleaning

Business & Commercial

$13,800

An established, award-winning franchise with over 300 franchisees operating around the country. This mobile cleaning service franchise offers high quality cleaning at cost effective prices. Franchisees utilise the brand, marketing systems, support and technical expertise. Comprehensive training, equipment, uniform, business cards and manuals provided.

280 1000

Kevin Richardson P 0800 800 055 E kevinrichardson@cleantastic.co.nz W cleantastic.com

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 7 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 7 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Cobb & Co.

13

Search the Westpac Directory of Franchising at www.franchise.co.nz

Nathan Bonney P 0-7-281 1197 M 0275 393 022 E nathan.bonney@cobb.co.nz W cobb.co.nz

69


FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-F franchise and business opportunities get more information

Coffee Culture

Food & Beverage

$350,000+ Our unique business model of roasting coffee in full view of our guests and then serving the highest quality espresso with flair and a total commitment to outstanding service has seen Coffee Culture grow to become Canterbury’s leading chain of boutique coffee houses.

14 17

Mike King P 0-3-377 2605 E mike@coffeeculture.co.nz W coffeeculture.co.nz

Colourplus

Retail

$200,000+ At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Food & Beverage

$250,000$350,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

58 58

Peter Webster P 0-9-520 1044 M 021 883 852 E peter@columbuscoffee.co.nz W columbuscoffee.co.nz

Complete First Aid Supplies

Business & Commercial

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

2 2

P 0-9-827 7726

Computer Troubleshooters

Computer

$27,500

Do you have what it takes to be a Computer Troubleshooter? We are looking for entrepreneurs to join our well established franchise network. Computer Troubleshooters is a global ICT support franchise, first established in 1997 and operating in 300 locations across 15 countries.

15 300+

Dennis Jones P 0800 728 768 M 0274 922 911 E dennis@cts.net.nz W computertroubleshooters.co.nz

Cookie Time

Food & Beverage

$75,000+

Distribution of snack products to retailers & other on-sellers.

43 43

P 0-3-349 6161

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Annette Arnold P 0800 804 104 E headoffice@cookright.co.nz W cookright.co.nz

Cooltime

Home & Building

$30,000

Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

7 7

P 0-7-854 1518

Corporate Cabs

Business & Commercial

$35,000+

Founded more than 25 years ago, Corporate Cabs is New Zealand’s premier national cab operator, with a 400 strong fleet in Auckland, Wellington, Christchurch, Queenstown and Dunedin. The strength of our respected brand is in the professionalism and dedication of our owner operators.

400 400

Jeff Coyle P 0-9-632 0602 M 0274 570 986 E jeff@corporatecabs.co.nz W corporatecabs.co.nz

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

540 541

Chris Barker P 0800 273 780 E info@crestclean.co.nz W crest.co.nz

Crewcut

Home Services

$8,800+ equip

Crewcut is a commercial and domestic cleaning and garden maintenance franchise. Franchisees of this business earn at least $1,000 and will become a part of Crewcuts successful three-fold proven success strategy; a well-known brand, effective marketing and thorough training and support.

260 260

David Serville P 0-9-481 0004 E david@crewcut.co.nz W crewcut.co.nz

Crust Gourmet Pizza

Food & Beverage

$300,000

Crust Gourmet Pizza is seeking business-minded people with financial management experience.

2 134

P 0061 7 5591 3242

Cutshop

Home & Building

$950,000

Cutshop provides contract cutting services to the cabinet-makers, DIY market, commercial out-fitters and other trade businesses. With increased demand we are seeking motivated individuals prepared to employ and manage a production and programming team to achieve above average return on investment.

3 3

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Deck & Fence Pro

Home Services

$49,950+

Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Duane Moul P 0-4-904 3366 M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

$450,000+ Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

100 2000+

P 0508 437 262 E franchise.recruitment@dominos.co.nz W dominosfranchise.co.nz

Food & Beverage

$250,000$330,000

Donut King is a speciality donut and coffee chain now available in NZ.

3 350

P 0061 7 5591 3242

Home & Building

$75,000+

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 75

Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$30,000

Driving Miss Daisy is NZ’s no.1 companion driving service available throughout most of New Zealand. Currently we have 58 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today.

58 65

Paula Lee-Smyth P 0800 948 432 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Eco Insulation

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz

18 30

Craig Cameron M 0275 656 418 E craig.cameron@ecomist.co.nz W ecomist.co.nz

Columbus Coffee

Cookright Kitchen Services

CrestClean

31

51

2

Domino’s

24, Food & Beverage 25

Donut King Dream Doors

54

Ecomist

61

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

EmbroidMe

27

Business & Commercial

$95,000

The world’s largest embroidery, screen printing and promotional products franchise. 11 EmbroidMe focuses on the business to business market providing high quality branded apparel 350 and promotional products. Customised apparel with promotional merchandise and advertising speciality items. No prior experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Financial Services

$90,000

Want to help New Zealanders realise their financial goals and achieve financial freedom 8 faster? Here’s your chance - enableMe NZ is a business of highly trained professionals offering 8 financial personal training through impartial advice that helps Kiwis gain more control over their financial future.

Hamish Cowan P 0800 897 898 E hamish@enableme.co.nz W enableme.co.nz

Food & Beverage

$300,000$450,000

A bold new look, an expanded menu and a whole new level of support.

42 100+

P 0-9-973 4821

Health & Beauty

$197,000$350,000

Seeking franchisees to join the Essential Beauty team throughout NZ. No beauty therapist experience required. We provide weeks of intensive training on recruitment, products, suppliers, customer service, financial reporting and marketing. Ongoing training and support is also provided.

New 70

Richard Romano P 0061 8 8359 6622 M 0061 404 102 885 E franchise@essentialbeauty.com.au W ebfranchising.com.au

Exceed Franchising

Home & Building

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 26 years with welldesigned systems to help support your journey with us.

23 5

David Dovey P 0800 25 27 36 E david@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings - no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W expensereduction.com

Expert Maths Tuition

Leisure & Education

$50,000$75,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students since 2002 while establishing centres nationally. We use techniques tailored to each individual’s mathematical ability while encouraging the use of minds, pens and paper, no computers at all.

6 6

EMT P 0800 628 463 E fso@expertmathstuition.co.nz W expertmathstuition.co.nz

Home Services

$5,950+

Home services franchise which includes all initial equipment, training and great support.

15+ 2500

P 0800 397 737

Business & Commercial

$20,000+

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

enableMe New Zealand

Esquires Essential Beauty

40

Express Business Group Fastway Couriers

18

Essential to business success

86% of businesses new to accounting software say MYOB saves time | myob.co.nz/franchise *Source: customer survey via MYOB Client Insights Panel, September 2013

70

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities F-H get more information

Fifo Capital

Financial Services

$39,500+

Fifo Capital franchisees provide working capital funding for small businesses. An excellent return on funds invested. We have a number of options for entry into the Fifo Capital business for franchisees, all with excellent income earning opportunities.

12 16

Colin Chisholm P 0-9-447 1999 E colin.chisholm@fifocapital.co.nz W fifocapital.co.nz

Fix It Building Services

Home & Building

$5,000+

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-9-566 0297

Health & Fitness

$450,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise. We combine 8 stylish club fit-outs with welcoming club cultures to motivate and support anyone wanting to live 8 a healthier lifestyle. Our club owners are unique and key to our brand’s success.

Tyler Leith P 0-7-850 5556 M 021 903 539 E tyler@flexfitnessgym.co.nz W flexfitnessgym.co.nz

Leisure & Education

$500,000

Flip Out is one of the world’s largest and most successful trampoline arenas. The thriving international business is now heading to New Zealand. We are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business model.

New 30

Adam Hetherington M 021 354 763 E franchise@flipout.co.nz W flipout.co.nz

Financial Services

$90,000

Unique opportunity for outstanding salespeople to become a part of the technology revolution, and be handsomely rewarded by building a residual and recurring monthly cash flow income. We only benefit when you are successful. We provide comprehensive initial training and practical ongoing support.

New New

Andy Dharmani P 0800 356 222 M 022 111 0002 E andy@flo2cash.com W flo2cash.co.nz

Home & Building

$100,000$200,000

Flooring Design residential and commercial stores are a ‘one stop’ flooring shop. Committed to providing you with service & excellence you can trust.

10 10

Alan Jackson M 027 559 2281 E tony@flooringdesign.co.nz W flooringdesign.co.nz

Retail

$200,000

Women’s fashion footwear retail stores. For owners with passion for fashion retail and the desire to own their own business. Enjoy all the advantages of scale and a well-known retail name. Training and support from a successful and extensive franchise management team.

19 19

Philip Pryde M 021 934 080 E admin@footloose.co.nz W footloose.co.nz

Freedom Companion Driving Services

Home Services

$21,900

Freedom Companion Driving Services provide a highly personalised companion driving service 12 for those unable to drive themselves. Based on award-winning systems with great ongoing 12 support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

Joanne Bush E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$200,000$350,000

Giggle boasts over 1,000 locations with over 1,000,000 people past our screens every 15 week. Running a successful territory is not about your marketing or business skills. It’s about 15 communication, motivation and being open to learning. It also doesn’t hurt to be a bit eccentric!

Flex Fitness

50

Flip Out New Zealand

Flo2Cash

38

Flooring Design

Footloose Shoes

23

14 14

Jazz Kiihfuss P 0-6-355 3480 M 027 603 9991 E hello@gogiggle.nz W gigglefranchise.com

Gloria Jean’s Coffees

45

Food & Beverage

$300,000

The Gloria Jean’s Coffee team are seeking inspiring franchisees with proven business skills to join the continued success of this world-leading coffee house brand. Offering ongoing support & training, this proven franchise model is an opportunity not to be missed.

25 925

Basil Badenhorst P 0-9-555 6021 E basilb@linkbusiness.co.nz

Green Acres Franchise Group

12

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz

Grime Off Now

58

Home Services

$59,950+

Grime Off now provide residential and commercial washing and insect control This unique opportunity will enable you to start a business with minimal overheads and quickly grow to build an established business. Easy to use software and support. One of the best value NZ franchises.

2 2

Ryan Hamilton M 027 278 8813 E ryan@grimeoff.co.nz W grimeoff.co.nz

GroutPro

Home & Building

$49,950+

GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

42 75

Duane Moul P 0-4-904 3366 M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

44 44

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

15 15

P 0-9-378 4158

Hardy’s Health Stores

Health & Beauty

$300,000

New Zealand’s leading natural health franchise, retailing a huge range of homoeopathy, naturopathy, nutrition and aromatherapy products. A natural health professional is in every store to give advice to Hardy’s established client base. Franchisees will be provided with ongoing support from this well-known franchise group.

31 31

Margaret Hardy P 0-7-838 3274 E marg@hardys.co.nz W hardys.co.nz

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E join@harrisonsathome.co.nz W harrisonsenergy.co.nz

Health Smart Heat Pumps

Home Services

$13,000

Specialist heat pump cleaning and sanitising system.

2 2

P 0-3-377 5441

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.co.nz

helloworld

Retail

$100,000

High profile award-winning retail travel agency. Formerly Harvey World Travel.

54 350+

P 0-9-307 1860

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz

Food & Beverage

$750,000

Australia’s leading casual dining family-friendly restaurant. From day one, Hoggies set out to be unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere.

2 82

Ross Worth P 0800 464 7837 E rossworth@hogsbreath.com.au W hogsbreath.co.nz

Hire-A-Hubby

Hog’s Breath Café

26

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

71


FANZ

description

number in NZ, globally

industry

investment from

company

page number

H-L franchise and business opportunities get more information

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

HomeTech Solatube

Home & Building

$25,000

Earn $$$ from the start. Become a HomeTech licensee and join a nationwide network of accredited installers marketing, selling and installing the market-leading SolaTube Daylighting System and other exclusive home improvement products. Free leads, proven sales systems and head office support.

19 19

Paul Nielsen P 0800 466 383 M 021 426 688 E paul@hometech.co.nz W hometech.co.nz

HRV Ventilation

Home & Building

$350,000

Become part of the change at HRV. Certified HRV ventilation franchise opportunities available.

20 23

P 0800 478 123

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

12 12

P 0800 486 434

Installed

Business & Commercial

P.O.A

Offering a range of services including home insulation, garage carpet and storage and meth testing. Motivated? Ready to step up and run a smart business? Be part of a business that’s built around quality and customer satisfaction. Full initial training provided. Strong marketing support.

6 6

Nic Rowan M 022 319 7883 E nic@installed.co.nz W installed.co.nz

InXpress

Business & Commercial

$29,500

Global courier and freight sales consulting franchise.

200 2

P 0-3-322 5634

Jamaica Blue

Food & Beverage

$370,000

Grow from strength to strength with your very own Jamaica Blue franchise. Proven systems, our world class training facility and commitment to field support will guide you every step of the way. Opportunities available throughout New Zealand.

6 134

Garry Croft P 0-9-377 1901 E garry@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000+

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

Tracy Brown P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jellybeans Music

Leisure & Education

$25,000

A fantastic opportunity for those passionate about music education and who want a work/life balance.

New 30+

P 0800 754 372

Jesters Pies

Food & Beverage

$220,000

Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

18 50+

Grant Rawlinson P 0-9-442 4680 E grant@jesters-pies.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Dog Wash

Home Services

$12,500

Dogs all around New Zealand need your love and care. Every week we get calls asking for help to wash and pamper beautiful dogs for loving families - but we don’t have enough franchisees to help them. Call us today to find out more.

2 10

P 0800 454 654 E nzadmin@jims.net W jimsdogwash.co.nz

Jim’s Mowing

Home Services

$15,000

Want more flexibility to achieve a better work life balance? We are constantly looking for selfmotivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

282 2015

P 0800 454 654 E nzadmin@jims.net W jimsmowing.co.nz

Business & Commercial

$75,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$12,500+

Nationally recognised Jim’s brand. 13 Territories available. Includes full business and systems training.

5 40+

P 0800 248 733

Jumping Beans International

Leisure & Education

$40,000 $45,000

Leading edge, fun physical skills programme for children 0 to 6.

6 7

P 0-9-475 9204

Just Cabins

Home & Building

$185,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

46 46

Fenton Peterken M 021 716 776 E fenton@justcabins.co.nz W justcabins.co.nz

24 174

Scott Wallace M 027 277 7071 E scott@justcuts.co.nz W justcuts.co.nz

Jim’s Test & Tag / Jim’s Fire Safety

64

Matthew Brown M 021 471 776 E hollywoodbakery.matthew@gmail.com W hollywoodbakery.co.nz

Just Cuts

46

Health & Beauty

$100,000$200,000

Just Cuts offers over 20 years in franchise ownership support, so they are not the “new kids on the block”. They offer a genuine business system that allows owners who have little or no experience in hairdressing, the chance to become successful business owners.

Kelly Club

21

Leisure & Education

$25,000

We offer you an opportunity to own your own business and make a real difference in children’s 40 lives. Running before and after school care, and holiday programmes kids just love. Our simple 47 franchise model is easy to understand and we provide full training and support.

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Kelly Sports

21

Leisure & Education

$30,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

35 65

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

15 15

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000+ New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kiwikrane

Leisure

$50,000+

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Cliff Hopkins M 021 410 009 E cliff@kiwikrane.co.nz W kiwikrane.co.nz

KiwiYo

Food & Beverage

$150,000$600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector.

3 5

M 021 339 644

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000+ Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate food lovers with a strong work ethic and drive to join our family.

7 60

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$50,000

Landmark Homes design and build homes are committed to working with you to build your perfect home. They provide a range of house and land packages across NZ to suit any family and needs. Systemised processes and competitive prices.

14 14

Paul Clarke P 0-7-578 2295 E paul.clarke@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Electrical

Home & Building

$30,000+

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 131

Scott Carr P 0-9-820 3800 E s.carr@lasergroup.co.nz W laserelectrical.co.nz

Laser Plumbing

Home & Building

$30,000+

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

36 69

Scott Carr P 0-9-820 3800 E s.carr@lasergroup.co.nz W laserplumbing.co.nz

Essential online accounting and payroll for every franchise myob.co.nz/franchise

72

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities L-N get more information

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

7 7

M 021 614 360

LCF Fun Languages NZ

Leisure & Education

$1,000

LCF Fun Languages NZ is a language teaching franchise operating throughout New Zealand. We are a leading provider of language clubs and teaching resources for children in childcare centres and schools. Teach English? French? Spanish? Mandarin? Or want to run your own business? Training provided.

7 5000+

Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$250,000+ Specialist retailer of liquor and associated products. A member of Fly Buys nationally.

85 85

P 0-9-621 0357

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Majestic Tea Bar Espresso & Chocolate

Food & Beverage

$350,000

A unique brand locally owned and operated with premium opportunities to open in A-grade locations. No direct competition, high margin products, full training provided, no experience required. Majestic Tea Bar is a total food and beverage concept. Call us today for more information.

2 2

Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com

MathZwise

Leisure & Education

$35,000

Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

10 10

Kathy Redwood P 0-7-823 3463 M 027 245 9155 E kathy@mathzwise.co.nz W mathzwise.co.nz

McDonald’s

Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry.

165 31000

P 0-9-539 4300

Meticulous Home Services

Home Services

$13,000

Food & Beverage

$375,000+ Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 M 021 411 144 E franchise@mexicalifresh.co.nz W mexicalifresh.co.nz

Midas Car Care

Auto Services

P.O.A

New Zealand’s premier specialist automotive servicing franchise.

26 3000

P 0-9-415 0234

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business. 42 Strengthening the Mike Pero brand and driving leads is a primary focus of marketing initiatives. 42 With a highly supportive head office invested in your success, we guide you every step of the way.

Toni Angus P 0800 500 123 E tangus@mikepero.co.nz W mikepero.co.nz/franchises

Mike Pero Real Estate

Real Estate

$65,000+

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

Mini Tankers

Business & Commercial

$75,000 $150,000

The only on site refuelling franchise in New Zealand, delivering diesel fuel to running tanks on a work/construction site. This mobile petroleum supplier also retails a comprehensive range of oils, greases and lubricants. Franchisees can become part of this unique and profitable franchise opportunity.

19 124

Chris Jarvis P 0-9-622 2671 E chris@minifuels.co.nz W minitankers.co.nz

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au. W minit.com.au

Mobile Car Valet

Auto Services

$25,000

Mobile car valet covering all your valet needs.

2 2

M 0274 973 955

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services

$20,000+

Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000+ Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support program that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz

Mr Sandless NZ

Home & Building

$34,999+

World’s number one floor re-finisher, offering full training, fixed royalties and great margins.

2 300+

P 0800 744 693

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide. With a highly successful brand, Mr Whippy is a New Zealand icon. Franchisees have flexible hours, a fun working environment and earn great financial returns. Suitable for any age or background. Join our team today.

40 40

Andrew McGregor P 0800 494 4779 M 021 0830 0207 E andrew@mrwhippy.co.nz W mrwhippy.co.nz/mr-whippy-franchisees

Mr Woo Sushi

Food & Beverage

$49,000

New Zealand’s first mobile sushi franchise.

2 2

M 021 781 250

Muffin Break

Food & Beverage

$340,000

Muffin Break is a unique specialty bakery/café retail system that operates throughout Australasia and is growing rapidly in the UK. Muffin Break has developed numerous product recipes since its introduction and continues to innovate with products.

39 284

Garry Croft P 0-9-377 1901 E garry@foodco.co.nz W muffinbreak.co.nz

Navigation Homes

Home & Building

$75,000 $175,000

Navigation Homes are offering an opportunity to own and drive a profitable house building franchise.

12 12

P 0-9-298 5972

Mexicali Fresh

12

The largest NZ fast-food chain of fish and chips and associated seafood stores.

Provides a full range of internal and external cleaning services including, builders and special 35 occasion cleans, carpets, upholstery, fences, driveways, decks and more. Franchisees are 35 given their own exclusive territory to work within, marketing, products and equipment, database management software and ongoing support.

Barry Henderson P 0-9-442 2004 E barry@meticulous.co.nz W meticulous.co.nz

Nettl

57

Business & Commercial

P.O.A

Want to be your own boss in the ever-increasing market of online communications and the web? Nettl is an international brand from the UK. We are a fun and funky web studio franchise. With 4 studios already established, we’re now looking for new franchisees.

3 3

Maree Hansen M 021 820 474 E nzpartner@nettl.com W nettl.co.nz

New York Deli

8

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet. Sandwiches are freshly prepared with premium ingredients. Seeking people with excellent English language skills and prior food experience and/or willing to learn. Full training given. Full menu New York Diner concept also available.

2 2

Kevin Peterson M 021 955 834 E kevin@franchise1.co.nz W newyorkdeli.co.nz

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foremean P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

New Zealand Natural Ice Cream

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

73


FANZ

description

number in NZ, globally

industry

investment from

company

page number

N-P franchise and business opportunities get more information

Night ’n Day Foodstores

Retail

$400,000+ The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

49 49

Matthew Lane P 0-3-477 2340 E matthew@nightnday.co.nz W nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

P 0-3-366 0870

Number Nurses

Financial Services

$15,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

New New

Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Sarah Simons P 0-9-522 0800 E nzho@numberworks.com W numberworks.com

NZ Floor Sanding Co

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

7 7

P 0800 272 888

Home & Building

$25,000$39,500

Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as drug testing and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters.

5 5

Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

P 0-3-343 6080

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Orenda Clean

Home Services

$25,000

Shaking up the cleaning industry with in-field apps, checklists, and communication. Rapidly growing in the Auckland and Wellington regions and expanding nationally very soon. Full training provided. Long standing satisfied clients. No sales, weekly payments and a team that wants to look after you.

2 2

Andrew Lawrence M 027 477 7333 E andrew@orenda.co.nz W orendaclean.co.nz

Retail

$210,000

Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Paleo Café

Food & Beverage

$400,000$500,000

Paleo Café is a revolutionary health food café and store.

1 12

M 027 634 7500

Palmers

Retail

$350,000

New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Palmers Planet

Retail

$1,000,000+ Like the truly successful garden centres of Europe, Palmers Planet is as much a destination

3 3

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 175 member stores nationwide with a combined sales turnover approaching $200 million a year and it’s still growing.

175 175

Kenny Leong P 0-9-261 0871 E kenny.leong@paperplus.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, 9 including mats, and the iconic Para pools. Looking for energetic people serious about customer 9 service and looking to build a successful business through determination. Opportunities available in West & South Auckland.

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Paul Brown / Bill Wu P 0-9-376 7850 M 027 543 0233 E pbrown@paraserve.com W service-is-paramount.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$65,000

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

24 24

P 0-9-378 7940

Pit Stop

Auto Services

$100,000+ The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

50 50

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

75 534

M 021 355 880

Pizza Hut

Food & Beverage

$550,000

Established pizza chain with occasional resale opportunities available.

84 1000+

P 0-9-525 8700

Plumb’In

Home & Building

$215,000$260,000

A specialist retail franchise selling high quality new products as well as seconds, end of lines, clearance product from leading suppliers. Franchisees benefit from an established name, full training, and operations manual.

6 6

Walter Goldstein P 0-9-448 0280 E walterg@chesgo.co.nz W plumbin.co.nz

4 4

Matt Fraser P 0-7-307 2271 M 021 530 830 E matthew.fraser@podiumpodiatry.co.nz W www.podiumpodiatry.co.nz

NZ House Surveys

Pack & Send New Zealand

Paramount Services

54

23

37

as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Podium Podiatry & Footwear

60

Retail

$275,000+ Podium Podiatry & Footwear is recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. Bringing the two industries of podiatry and footwear together has proven a successful model with 3 additional locations established in the past 12 months. Enquire now.

Poolwerx Corporation

14

Home Services

$95,000+

Award-winning opportunity. Well known for its creation of the world’s first structured career path 2 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

PostShop Kiwibank

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+

P 0-9-336 8284 E franchiseselection@nzpost.co.nz W nzpost.co.nz

Prep & Paint Pro

Home & Building

$39,950+

Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Duane Moul P 0-4-904 3366 M 022 477 6477 E duane.m@theprogroup.co.nz W prepandpaintpro.co.nz

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Printing.com

Business & Commercial

$25,000+

At printing.com we don’t just print. We make marketing collateral for our customers to make them successful. We build websites that take our client relationships well above our competitors. We take pride in placing our partners at the forefront of change in our industry.

40 300

Cade Ogle P 0-4-232-7653 E cade.ogle@printing.com W printing.com

Property InDepth

Home & Building

$45,000

Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

M 021 477 673

Essential to business success 10 hours saved on data entry per month | myob.co.nz/franchise *Source: customer survey via MYOB Client Insights Panel, September 2013

74

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities P-S get more information

Property Service Franchise Systems

Home & Building

$16,500+

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

Propertyscouts Property Management

Business & Commercial

$22,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 10 launched in March 2016, we now have operations up and running nationwide. There are still 10 opportunities available in many locations throughout New Zealand.

P 0-3-477 9228 E dunedin@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$125,000$240,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

80+ 80+

P 0800 661 663

Provista Balustrade Systems

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$12,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

10 10

David Pearse M 0274 809 534 E david@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Stephen Mansfield P 0-9-366 9680 E smansfield@questapartments.co.nz W questapartments.co.nz

Business & Commercial

$50,000+

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

1 1

P 0-9-555 1492

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

Rapid Lawn

Home & Building

$45,000+

Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

Peter Harvey M 021 365 296 E admin@rapidlawn.co.nz W rapidlawn.co.nz

Realsure The House Inspectors

Home & Building

$65,000

Respected, strongly branded business providing trusted property reports for buyers and sellers.

5 5

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000+

Renovation agency specialising in arranging and managing residential renovation projects.

5 5

P 0-9-213 7993

Red Energy Promotions 39

Business & Commercial

$295,000+ Share in the $2.5 billion Australasian promotional product industry. We’re looking for passionate B2B sales people who know the value of marketing in a business and have the ability to manage a small customer focussed team. Proven over 12 years+, now in New Zealand.

New 6

Dale Anderson M 027 545 2418 E dale.anderson@redenergypromotions.co.nz W redenergypromotions.co.nz

Refresh Renovations

Business & Commercial

$150,000

Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh.

30 37

P 0800 33 60 33 E info@refresh.co.nz W refresh.co.nz

RE/MAX New Zealand

Other

$20,000

Global real estate network.

20 6500

P 0-9-309 8478

Rent A Dent

Auto Services

$100,000

Rent a Dent are one of the largest rental vehicle networks in New Zealand.

24 25

P 0-7-574 1490

Rent The Roo Rentals

Home Services

$75,000

Rent The Roo offers a huge range of top quality and affordable home appliances, furniture, electrical items and smartphones to rent with agreement terms and payment plans to suit your weekly budget. Everything we rent is brand new and we come to you.

1 60+

Phil Hague P 0800 137 661 E headoffice@renttheroo.com W renttheroo.co.nz

Rented.org.nz

Business & Commercial

$22,500

‘Any time, any place, 100% property management’ systemised property management licensed model.

7 7

P 0800 562 3733

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Rodney Wayne

Health & Beauty

$100,000+ Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Seeking active and passionate people to run their own Rugbytots franchise - the world's favourite rugby play programme for 2 – 7 year olds. Following the success in Auckland there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

5 50+

Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz

Saddlery Warehouse

Retail

$230,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

SafeTSupplies

Business & Commercial

$120,000

Custom-fitted safety supplies retail outlet on wheels.

New New

P 0-9-525 2767

Seal A Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000+

Select Home Services (cleaning, lawn mowing and valet) offers you the opportunity to be your own boss but with the security of being part of this highly successful system. Full training and support. Initial customers provided so you have a group of customers you work with regularly. Award-winning system.

160+ 290+

Mark Gilbert P 0-9-278 4930 E markg@select.biz W select.biz

Sentinel Homes

Home & Building

$45,000

Sentinel Homes is an innovative, home building company designing premium mid-end homes. A consistent winner at New Zealand’s House of the Year awards. Sentinel Homes credits its success to its outstanding customer service and dedication to quality workmanship.

7 7

Stuart Shutt P 0-9-846 5777 E stuart@sentinelhomes.co.nz W sentinelhomes.co.nz

Sew Know How

Leisure & Education

$14,000

Sewing school offering quality teaching of all aspects of home sewing.

2 2

M 0275 346 163

Shed Boss

Home & Building

$95,000+

Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000

New 40

P 0061 7 3399 3000

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

12 12

P 0-4-499 4495

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Surbi Bahl P 0-9-302 0450 M 021 559 305 E surbi.bahl@sierracoffee.co.nz W sierracoffee.co.nz

Home & Building

$500,000

Signature Homes is an award-winning custom house building franchise, with over 40 designs in their collection. Franchisees benefit from an influential national advertising and marketing campaign, their own business territory and ongoing support from reputable construction franchise.

19 19

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

Pukeko Rental Managers

19

Quest Serviced Apartments Quinovic Property Management

49

Shoe Clinic Sierra Boutique Café

Signature Homes

36

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

75


$50,000

Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly.

40+ 40+

Andy Furmenger P 0-6-836 7066 E andy.furmenger@simplysqueezed.com W simplysqueezed.com

Leisure & Education

$34,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

100 100+

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home Services

P.O.A

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success.

1 1

Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com

48, Business & 63 Commercial

$42,000

A monthly accounting service specifically designed to provide regular support for the selfemployed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and/or with sound bookkeeping knowledge and good communication skills.

48 48

Adam Parore P 0-9-378 0934 P 0800 114 722 E adam@sba.co.nz W sba.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000+

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Snap Printing

Business & Commercial

$220,000+ Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz

Spagalimis Italian Pizzeria

Food & Beverage

$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

P 0800 113 113

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Business & Commercial

$95,000

The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required.

20+ 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Food & Beverage

$25,000$50,000

New Zealand’s iconic catering business is looking for franchisees to join our group.

4 4

M 027 442 4140

Simply Squeezed

sKids

67

Slopemowing.com

Small Business Accounting

Speedy Signs

27

Spitroast.com

description

FANZ

Food & Beverage

company

number in NZ, globally

industry

investment from

page number

S-T franchise and business opportunities get more information

Stephen Jones P 0800 762 766 E stephen.jones@snapon.com W store.snapon.com

Stihl Shop

59

Retail

$200,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

66 66

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W careers.stihlshop.co.nz

Stirling Sports

65

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

44 44

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Retail

$100,000

The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Food & Beverage

$145,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 19 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 19 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

2 80+

P 0061 4 0105 5437

Sunbright Lamp Distributors

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

13 13

P 0-9-478 9824

Super Liquor

Retail

$200,000+ New Zealand’s largest liquor retail group offering convenience, value and exceptional service. This is an expanding franchise that generates high returns for its individual owners. Would suit someone in the industry or who has previous business experience.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

42, Business & 43 Commercial

$115,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business with over 140 vans operating out of 12 airports. We’re enjoying the tourism boom and we’re looking for business partners to take on some of our regional businesses and make them their own.

120 120

Vaughan Underwood E vaughan.underwood@supershuttle.co.nz W supershuttle.co.nz

Storage Box Streetwise Coffee

20

Superbuild

Home & Building

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

9 9

P 0800 4647 8737

Swimart Pool & Spa Services

Retail

$175,000

Australasia’s largest chain of pool & spa stores. Swimart commenced business in Sydney during 1983 and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 63

Chris Fitzmaurice P 0800 928 373 E chris.fitzmaurice@swimart.com.au W swimart.co.nz

TACA NZ

Business & Commercial

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

5 13

P 0061 3 8727 5000

Take Note

Retail

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

20+ 20+

P 0-9-261 0871

Tall Poppy Real Estate

Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

M 027 4432 897

Tasman Insulation

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Ian Robertson P 0-9-525 9563 E ian.robertson@pinkbatts.co.nz W pinkfit.co.nz

The 2n’5 Franchise

Retail

$70,000

A proven retail concept that has successfully run since 1994.

17 17

P 0-6-757 2702

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

9 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Athlete’s Foot

Retail

$250,000

World’s leading sports footwear retailer. Exclusive fitprint technology and proven training.

10 600+

P 0-9-478 4783

Food & Beverage

$200,000+ The Cheesecake Shop has been expanding rapidly in New Zealand since 1995. Multiple franchise opportunities available in Wellington, Christchurch and Auckland. You don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

17 200

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

Retail

$60,000

11 11

P 0-7-839 6209

The Cheesecake Shop

The Christmas Heirloom Company

83

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

The essential offer for taking care of your franchise MYOB Essentials free for 3 months | visit myob.co.nz/essentialoffer

76

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

62 410

Alby Aniyan P 0-9-304 0008 M 021 821 440 E alby@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$98,500

NZ’s largest mobile coffee franchise. New and existing franchise territories available nationwide.

48 48

P 0-9-973 4819

The Interface Financial Group

Financial Services

$39,000+

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Moving Box Guys

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

4 4

P 0800 210 210

The NZ Manuka Egg Company

Food & Beverage

P.O.A

A taste sensation - manuka smoked bacon and egg franchise business opportunity.

3 3

P 0-3-485 9660

Auto Services

$44,500

Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

8 10

Alan Thomas P 0-4-477 0284 M 021 537 311 E wheelmagician@xtra.co.nz W wheelmagician.co.nz

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000$600,000

A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Thexton Armstrong

Business & Commercial

$25,000$50,000

This is a long-term extremely profitable opportunity where you are fully trained and supported.

30 80

M 027 509 3385

Think Water

Retail

P.O.A

Think Water is Australasia’s leading water solutions network with over 40 member businesses.

14 14

Chris Delphin P 0800 184 465 E chris.delphin@thinkwater.com.au W thinkwater.co.nz

The Wheel Magician

34

FANZ

10

The Coffee Club

description

number in NZ, globally

industry

company

investment from

page number

franchise and business opportunities T-Z get more information

Total Tools

11

Retail

$500,000+ Total Tools is Australia’s leading trade and industrial tool retailer established 25+ years ago. Following its success in Australia it is now expanding its network of stores in NZ and has exclusive ‘Tier 1’ territories available. Training included, strong marketing, operations, IT and merchandising support.

New 50+

Anthony Cavanagh P 0061 9 261 1941 M 0061 4 8100 6715 E newstores@totaltools.com.au W totaltools.com.au

Touch Up Guys

61

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Martin Smith P 0800 759 363 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyhire

Retail

$5,000+

Toyhire rents baby equipment, slides, climbers, playhouses, bouncy castles and birthday party gear.

3 3

P 0-9-573 6124

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) is a unique, proven business model, helping customers to display and 6 sell their cars in a traditional car yard environment at U-Sell yards. Minimal investment, minimal 6 staff, great returns and lots of fun. Visit u-sell.co.nz for available locations throughout NZ.

Graeme McPheat P 0-9-391 1339 M 021 736 733 E graeme@u-sell.co.nz W u-sell.co.nz

Ultra-Scan

Agriculture

$80,000+

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Restaurants

Food & Beverage

$400,000

Value-for-money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W valentines.co.nz

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile Homes and Buildings

Home & Building

P.O.A

Versatile Homes and Buildings provides you with all the benefits of owning your own business, 35 with the full support and resources of a nationwide organisation. We are looking for high calibre 35 franchise owners that are capable of significant future growth as the business expands.

Jaimee Ferris E franchise@versatile.co.nz W versatile.co.nz

Home Services

$15,000+

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200 choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E estelle@viphomeservices.nz W viphomeservices.co.nz

Warmup New Zealand

Home & Building

$20,000

Warmup has become the heating product of choice for the majority of property and construction professionals.

15 30

P 0-9-820.3850

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company providing reports you can rely on. Work from home with the latest systems and full support. Excellent opportunities available throughout New Zealand. This is an amazing opportunity for builders wanting a new challenge with excellent returns.

6 6

Karl Papa M 021 952 397 E karl@wuhi.co.nz W wuhi.co.nz

Wholly Bagels & Pizza

Food & Beverage

$250,000$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

6 6

Sam Rama M 021 272 2422 E sam.rama@whollybagels.co.nz W whollybagels.co.nz

Window Cleaning Plus

Home Services

$14,950+

Built on more than 60 years of company history and perfected over the past 10 years.

New New

P 0800 000 309

Window Treatments

Home & Building

$30,000

Window Treatments manufacture and supply blinds, awnings, shutters, insect screens as well 21 as providing onsite blind cleaning and repair services to some regions. Franchises available on 21 the West Coast of the South Island, New Plymouth, Gisborne and Hawkes Bay.

Graeme Rose P 0-3-343 1876 M 021 338 031 E graeme.rose@window-treatments.co.nz W window-treatments.co.nz

V.I.P. Home Services

82

Woolgro

61

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns using our innovative pre-seeded lawn mats. You don’t have to have a landscaping background - just be customerfocused and enjoy working outside building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E geoff.luke@woolgro.co.nz W woolgro.co.nz

Xpresso Delight

62

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Yard Art & Moulds International

Home & Building

$6,000 $40,000

Established garden ornament manufacturers and distributors of quality moulds for concrete.

15+ 20+

P 0-9-431 3176

Zexx NZ

Food & Beverage

$25,000 $50,000

Zexx NZ offers a range of better-for-you fruit juice slushy and smoothie products.

12 16

P 0800 556 022

Zones Landscaping Specialists

Home & Building

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0-9-303 0670 M 021 118 5810 E matt.steele@refresh.co.nz W zonesfranchiseopportunities.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

77


company

get more information

industry

number globally

national master licence opportunities - find more at www.franchise.co.nz description

investment required

Essential Beauty See page 40

Richard Romano P 0061 8 8359 6622 M 0061 404 102 885 E franchise@essentialbeauty.com.au W ebfranchising.com.au

Health & Beauty

Essential Beauty was established in 1990 and has become one of the most recognised and respected brands in the Australasian beauty industry. Now you have the opportunity to share in that success by owning the NZ master franchise which includes the establishment of the first salon to kick-start your expansion into this exciting new market.

70

P.O.A

Poolwerx See page 14

P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Home Services

Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising, enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

250+

P.O.A

description

Location

FANZ

company

page number

specialist advisors get more information

ACCOUNTANTS BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

Blackler Smith & Co

Blackler Smith & Co are relationship-based chartered accountants. For years, Ben Blackler has assisted franchisors and Greater franchisees with advice, business purchases and all tax services. Ben can help you buy a business, set it up correctly and run it Wellington effectively. Award-winner – Professional Services.

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

National

N

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Connect2 Chartered Accountants

We are chartered accountants specialising in franchisor and franchisee accounting. We work with you to achieve growth and success. Our expert team can assist with cloud accounting, payroll, debtor systems, profit optimisation, strategic planning and much more. The accountancy firm where you count.

Tauranga & North Island

Jocelyn Gascoign P 0-7-578 1116 E info@connect2accountants.co.nz W connect2accountants.co.nz

Crowe Horwath

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Your one-stop franchise shop.

National

Liz Le Prou P 0-4-569 9069 M 021 529 759 E wellington@crowehorwath.co.nz W crowehorwath.co.nz

Ecovis KGA

Ecovis KGA can help set up your business and raise finance. We can provide franchisees with all the business services needed National to begin business and ongoing support and financial services needed to succeed. We offer accounting, computer software, taxation, administration and business planning services.

Keith Goodall P 0-9-921 4630 E keith.goodall@kgal.co.nz W ecoviskga.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Accountants

52, 53, 79

National

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in National Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz

Hayes Knight North

Hayes Knight is an innovative chartered accountancy practice that works beyond the numbers to keep our clients’ businesses future-fit.

Scott Travis P 0-9-414 5444 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

National

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying National a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

Staples Rodway Auckland

Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees. Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area.

National

P 0-9-303 1384 W staplesrodway.co.nz

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg/Natalie Milne Steve Read/Raimarie Pointon P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

Inspired Accountants

79

FINANCE PROVIDERS ANZ

56

ANZ is dedicated to providing financial services to the New Zealand franchise sector. We deliver this through local business bankers in all major towns and centres throughout New Zealand. As part of our commitment to franchising in New Zealand, ANZ is an affiliate member of the Franchise Association of New Zealand.

National

Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz

ASB

44

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Craig McKenzie P 0800 272 476 M 021 805 425 E craig.mckenzie@asb.co.nz W asb.co.nz

BNZ

33

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National

Mike Whitehead P 0800 ASK BNZ E mike_whitehead@bnz.co.nz W bnz.co.nz/franchise

Open For Business

Unsecured business loans up to $50,000. Partially secured loans up to $250,000. Hassle free online applications completed in minutes with a decision in seconds. Heartland Bank Limited’s lending criteria, fees and charges apply.

National

Sarah Marsh P 0800 580 329 E info@openforbusiness.co.nz W openforbusiness.co.nz

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

22, 84

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Riaan Wilson, Sujam Ratnayake Waikato – Emily Zhang Lower North Island – Mick Robinson Christchurch/South Island – Andy Higginson Otago/Southland - Graeme Wyllie

National

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

34

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Miles Agmen-Smith P 0-9-308 8070 M 0274 779 960 E miles.as@ascolegal.co.nz W ascolegal.co.nz

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Sue Ironside P 0-9-373 3137 E sue.ironside@baldwins.com W baldwins.com

Westpac New Zealand Ltd

LAWYERS ASCO Legal

Baldwins

78

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


company

description

Location

FANZ

page number

specialist advisors get more information

Alan Pierce is an experienced commercial lawyer who specialises in franchising. Alan has assisted many franchisees and franchisors, both large and small, in setting up franchises, entering/buying a franchise, writing and reviewing franchise documentation and expanding franchises.

Hawke’s Bay

Alan Pierce P 0-6-870 7820 E alan.pierce@bvond.co.nz W bvond.co.nz

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com

Brookfields Lawyers

Whether you are a franchisor or a franchisee or thinking about becoming one, the Brookfields Lawyers franchise law team has the expertise to provide you with the assistance you require. Brookfields Lawyers have fixed price packages.

National

Lizandra Bailey P 0-9-979 2109 E bailey@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz

Duncan Cotterill

Duncan Cotterill is an enterprising full service law firm with offices in Auckland, Wellington, Nelson and Christchurch. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors.

National

Katrina Hammon P 0-9-374 7147 E katrina.hammon@duncancotterill.com W duncancotterill.com

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

80

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

3

Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise businesses www.visaconnect.nz. Specialist in franchise networks and collaboration.

Taranaki Region & Wider

Ross Fanthorpe P 0-6-768 3729 M 021 757 6229 E ross.fanthorpe@gqlaw.nz W thelawyers.co.nz

Harmans Lawyers

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, National employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

Mark Sherry P 0-3-352 2293 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

David Foster/Oliver Moorcroft P 0-7-578 0059 E david@harristate.co.nz W harristate.co.nz

Harris Tate

80

National

Izard Weston

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and National professional. We can help both franchisor and franchisee clients with all their legal requirements.

Hamish Walker P 0-4-499 7809 E hamish.walker@izardweston.co.nz W izardweston.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Kensington Swan

Commercial legal advice for franchising and purchase. We also assist with IP and dispute resolution.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Andrew Logie P 0-3-379 3720 E andrew.logie@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

81

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Sarah Pilcher The Franchise Lawyer

81

Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

National

Sarah Pilcher P 0-9-579 3526 M 027 564 9942 E sarah@thefranchiselawyer.co.nz W thefranchiselawyer.co.nz

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Earl Gray P 0-9-358 2222 E earl.gray@simpsongrierson.com W simpsongrierson.com

Simpson Grierson

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand You work with award-winning service provider 2015/16 - Westpac Franchise Awards You get specialist franchise monitoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & NZICA

Call Now 0800 555 80 20

Service Provider of the Year Westpac New Zealand Franchise Awards 2015-2016

Find more info franchise.co.nz

Bannister & von Dadelszen

www.franchiseaccountants.co.nz

Search the Westpac Directory of Franchising at www.franchise.co.nz

79


company Stace Hammond

service

description

Location

FANZ

page number

specialist advisors get more information

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-307 7909 E patrickw@shg.co.nz W stacehammond.co.nz

Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2016. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2016.

National & Worldwide

Stewart Germann/Harshad Shiba P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Tavendale & Partners

We act for both franchisee and franchisor clients around the country, providing legal advice on all aspects of franchising from setting up a new franchise and drafting a full suite of franchise documents, to advising first time purchasers of a franchise business.

National

Jason Ray P 0-3-374 9999 E jason.ray@tp.co.nz W tp.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Arran Hunt P 0-9-486 9575 E arranhunt@turnerhopkins.co.nz W turnerhopkins.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

17

CONSULTANTS & OTHER SERVICES 1Place

Software

1Place web based software is designed specifically for the franchising industry. 1Place can provide a customised solution to best meet a franchises business.

National

Martin Bing P 0-9-520 0612 E martin@1placeonline.com W 1placeonline.com

ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Beans & Rice

Consultants

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Franchisors and franchisees send hundreds of emails every day, and every single one reflects the franchise brand. Every email also has the potential to generate more sales, up-sell, cross-sell or increase web traffic for your business.

New Zealand & Australia

Crombie Lockwood

Cumulo9

Email Branding

N

Jason Roberts P 0-9-377 8885 M 021 222 7624 E jason.roberts@cumulo9.com W cumulo9.com

Cutlers Commercial

Commercial Property Commercial leasing sales and management. We provide all the services you require to buy, sell, lease and maintain your commercial asset.

Dunedin and Otago

Tony Cutler P 0-3-477 9977 E tony@cutlers.co.nz W cutlers.co.nz

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Easy Fleet

Vehicle Suppliers

EasyFleet was established to source new and low kilometer, late model company cars and commercial vehicles on behalf of clients. Let the experts find you the best commercial vehicle for your business.

National

Nicki Richards P 0-9-950 5922 E nicki.richards@easyfleet.kiwi W easyfleet.kiwi

Franchise Accountants

52, 53, 79

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Association of New Zealand

34, 35

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Coach

81

Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchise Infinity

33

Software Management Tool

Franchise Infinity is a cloud-based software that combines a range of effective management tools which Worldwide enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, compliance and performance.

Shane Boulle P 0800 555 013 M 021 836 6253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchiserelationships.com

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment National & processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Worldwide Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Franchise Relationships Institute

Find more info franchise.co.nz

Franchize Consultants (NZ)

30

For Franchise Advice in the Wellington region

Have a chat with our legal experts:

Claire Byrne Dave Robinson

04 916 7483 04 916 6307

www.gibsonsheat.com

80

SE F R AN C H I OU ADVICE Y RU S T CAN –T ––––

New Zealand & Australia

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

As the Bay of Plenty’s leading franchise lawyers, you can count on us for tailored and practical advice that adds value to your business. With more than 20 years of experience in franchising, we know what works best. Our track record in providing comprehensive sound advice speaks for itself. Just ask.

Contact: David Foster | david@harristate.co.nz Tel. 07 578 0059 | 29 Brown Street, Tauranga | harristate.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2017 Year 26 Issue 01


56

description

Location

Thai-Anh Cooper M 027 222 2793 E thaianh@in2hr.co.nz W in2hr.co.nz

Human Resource Management

In2HR will give you peace of mind. Whether you are a franchisor or a franchisee, talk to us about how we can keep your business on the right side of the law. Specialising in HR management including employment relations disputes, employment agreements and more.

Inspired Learning Systems

Sales Training

Inspired Learning Systems customises learning experiences for sales teams experiencing some bumps National in the road or those people who have to do sales but don’t want to. We help you find the business, open the door and connect for the sale all within your comfort zone.

Bill James P 0-9-441 2164 E info@inspiredlearning.co.nz W billjamesspeaker.com

JLL Commercial Real Estate

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.

Chris Beasleigh P 0-9-363 0286 M 021 597 856 E chris.beasleigh@ap.jll.com W jll.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MediaWorks

Broadcaster

MediaWorks is New Zealand’s largest independent broadcaster, reaching 96% of Kiwis through our National extensive portfolio of premium brands across radio, television, digital and live platforms. Our crossplatform capability offers our audiences integrated opportunities that are unique and designed to deliver.

Leah McCann P 0-9-928 9018 E leahmccann@mediaworks.co.nz W mediaworks.co.nz

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions that provide you with real-time visibility of your finances, consistent accounting across your franchise network, and the ability to make informed business decisions faster. MYOB offers flexibility, capability and opportunity for growth.

National

Lauren Taylor P 0800 39 66 38 M 027 556 6115 E lauren.taylor@myob.com W myob.co.nz/franchise

Media Company

APN NZ, TRN and GrabOne unify radio, digital, e-commerce and print brands under one banner, NZME. - New Zealand Media and Entertainment. Every week, our brands reach over 2.9 million Kiwis. Whether reading, listening or watching, they get the content they want from us.

National

Emily Travers P 0-9-367 4646 E emily.travers@nzme.co.nz W NZME.co.nz

Commercial Property When it comes to securing premises, Parallel Directions is a franchise’s secret weapon. Working Consultants exclusively for tenants, never landlords, we offer independent commercial property advice including search, lease negotiation, design and build, and relocation. Our job is to get the right premises with the right deal.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

POD Consulting

Consultants

POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Rebecca Moxon P 0-9-948 2105 E rebecca@pod.co.nz W pod.co.nz

Reach Media

Online Marketing

Reach Media provide media communication services that include digital media (digital catalogues, National locators and ads) and point of sale analysis, freight services, unaddressed mail delivery and distribution auditing.

Greg Radford P 0-9-574 4436 E greg.radford@reachmedia.co.nz W reachmedia.co.nz

Data Management

Resurg helps multi-location businesses improve their performance using one of three key solutions: Resurg Benchmarking, Resurg Performance Groups, Resurg Dashboards. Utilising these individually will bring results, but implemented together gives visibility over the performance of a single location or the group as a whole.

National

Adrian Turner M 021 568 100 E aturner@resurg.co.nz W resurg.com.au

MYOB

28, 29

NZME

Parallel Directions

Resurg Group

54

46

National

get more information

National

Selector

Franchisee Selection We identify ‘best-fit’ franchisees using psychometric testing and analysis to strengthen selection decision-making. We work with small through to very large private and public sector organisations. We also provide full consultation and interpretation services to clients and individual candidates.

National

Grant Amos P 0-9-379 5270 E info@selectorgroup.com W selectorgroup.com

Tork Professional Hygiene

Workplace Hygiene

Tork is the leading global brand in workplace hygiene. Manufacturing toilet tissue, hand towels, soap, cleaning and other products. Through global innovation Tork systems are designed to reduce consumption and save you money. Be confident you are making a responsible choice with market leading sustainability credentials.

National

Mark Stevens M 0275 991 627 E mark.stevens@asaleocare.com W tork.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Conferences

Whanganui is on the west coast, only 2.5 hours drive from Wellington with multiple weekly flights from Auckland. The city offers numerous conference facilities, many of which are unique heritage venues, catering for 13 to 1,300 guests offering the same hospitality, no matter the size.

Whanganui

Louise Follett P 0-6-349 3254 M 027 404 6037 E conferences@whanganui.govt.nz W whanganuiandpartners.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Wayne Billings P 0-9-526 3024 M 0274 992 413 E wayne@waipunahotel.co.nz W waipunahotel.co.nz

Yellow

Marketing Solutions

Your franchise requires the right mix of local and national marketing to reach customers effectively. National Yellow’s marketing solutions connect businesses with Kiwi consumers. From print and digital directories to our network of digital marketing solutions, Yellow Network delivers over 15.2 million look-ups each month.

P 0800 803 803 E reception@yellow.co.nz W yellow.co.nz

Visit Whanganui

65

The award that spells confidence and trust

National

We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision • Over 25 years of experience • Fixed fee packages

Service Provider of the Year

Contact: Rory MacDonald (09) 307 3324 rory@mllaw.co.nz 92 Parnell Road, Auckland

www.thefranchiselawyer.co.nz sarah@thefranchiselawyer.co.nz 027 564 9942

Search the Westpac Directory of Franchising at www.franchise.co.nz

Find more info franchise.co.nz

In2HR

service

FANZ

company

page number

specialist advisors

81


opportunity: home services

SEIZING OPPORTUNITIES Career opportunity or lifestyle choice? V.I.P. Home Services can offer you both

M

ike Powell says the best move he ever made was buying a V.I.P. franchise. It led him not just into his own business, but gave him the skills and experience to begin a whole new career. Today he and his business partner, Ben Wood, are regional master franchisees for V.I.P. in the Waikato, selecting, training and supporting other franchisees to build their own businesses. Mike took control of his future in 2009. ‘I’d been in middle-management most of my life, so I reckoned it was about time I walked the talk. I bought a V.I.P. outdoor franchise in Mt Eden and never looked back. I got much fitter and within a year I was asked to be an area manager and help others. I might still be in Auckland but my wife was sick of the traffic and announced that we were moving to Waikato!’ As a business owner, it’s not always easy to relocate to a new area, but V.I.P. takes pride in the flexibility of its system. ‘If you’ve built up more work than you want to handle, you can always sell the additional work back for another franchisee to handle,’ explains Mike. ‘That gives you a tidy little capital gain. In addition, V.I.P. offers you the chance to develop and progress, so I sat down with Estelle and John Logan, the national franchisors for V.I.P, to discuss my options.’ Mike learned that the Waikato regional master franchise was available and that another experienced franchisee (Ben) was also interested. Estelle explains, ‘A regional master franchise is a logical next step for an experienced franchisee who has the skills and desire to create something bigger, and we are always looking for people to build their own regions throughout the country. ‘Both Mike and Ben had worked the system and demonstrated their potential. They had different skills which complemented each other, so we floated the idea of a partnership and that’s what happened.’

lots of demand Ben is a builder by trade who started with V.I.P. in 2009. ‘There’s always been plenty of demand for V.I.P’s services – in fact, most franchisees will tell you they have all the work they can handle, and many take on staff to help or use the buy-back scheme. I’ve done that and, as well as enabling many new franchisees to walk into a ready-made business, it’s also given me a capital injection. It made buying the master franchise with Mike an easy decision. ‘Mike and I have different skill sets which complement each other very well: I do much of the sales and marketing and the technical support, while he supports and trains new franchisees, helps with clients and deals with big contracts such as rental property managers. ‘There’s big potential for V.I.P. throughout New Zealand with some areas growing fast and a big exodus from Auckland as many people seek a change in pace and lifestyle. The franchise is great for people who want to grow their own businesses, not just buy a job, because there is a lot of untapped demand and the opportunity to grow as big as you like.’

82

(top) Ben Wood and Mike Powell: ‘V.I.P. offers you the chance to develop and progress’ (below) Ross Smith: ‘Do a good job and you’ll thrive’

loving the life Ross Smith is more interested in lifestyle than building an empire, but he’s also happy he chose V.I.P. when he and his wife left Auckland for the Bay of Plenty. Ross spent 40 years in banking but he’s an active man by nature. ‘I love being outdoors so I started looking and discovered V.I.P.’ Having been in finance for so many years, Ross is adamant that buying into a franchise is an excellent step into business, whatever your age. ‘I saw too many people start in business without all the skills they needed, and they fell over very easily,’ he says. ‘With V.I.P. you have a built-in support network – Richard and Sheila, our local regional master franchisees, have been wonderful right from the start. ‘There’s always plenty of work, even in winter, as I love gardening and there are always plenty of outdoor jobs to do. Now my wife has joined me, so we work together and keep busy and fit – in fact, I lost 20 kg within a short time of starting with V.I.P!’ One day, Ross and Marion plan a leisurely motorhome trip round the South Island, ‘But for now we are too busy enjoying having a flourishing business,’ Ross smiles. ‘As I say to new trainees, do a good job and you’ll thrive. With V.I.P, what you get out of it depends on what you put in.’

create your own future V.I.P. offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You can start as small as you like and build up your income while you are getting established, then employ staff or sell extra work back to V.I.P,’ says Estelle. ‘Beyond that, advertiser info there’s the opportunity to build an even more sizable business V.I.P. Home Services as a regional master. ‘Ben, Mike and Ross have shown what a varied and flexible opportunity V.I.P. can offer. If you’d like to seize the chance to create your own future, give me a call.’ Franchise New Zealand

PO Box 276 186, Manukau, 2241 www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 estelle@viphomeservices.nz 

Autumn 2017

Year 26 Issue 01


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Franchise New Zealand - Year 26 Issue 01 - Autumn 2017