4. RESOLVE ISSUES QUICKLY Teams start out and gain momentum over time. When problems and issues stop them, it causes a loss of momentum. However, if the problem or issue is resolved quickly, the momentum is only slightly diminished and continues to move forward and grow. High performing teams have a clear path
7. CO-CREATE THE SOLUTION
for resolving issues quickly. The process is known and used
People don’t argue with what they help to create, and there
by all. One such process is to agree to disagree on issues and
truly is a collective wisdom in a team. High performing
then empower a new set of people to look at the issue so they
teams will tap into that wisdom by offering the team a
can offer their ideas for resolution, then move on. Indecision is
chance to help create the solution(s) to the core problem
your enemy here.
that’s been identified.
5. BUILD IN FUN
8. FOSTER A FORUM OF COMMUNICATION
Teams that have “fun” perform better. And you can build in
When team members trust each other to tell the truth, no
the fun. It is important to take time to laugh and enjoy each
matter what—then a dialogue can take place. Teams that
other. We have seen teams that play golf, have barbecues,
perform well are willing to listen to their teammates with an
chat casually at the start of each meeting, and learned to fish
empathetic ear, really trying to understand what they are
together. These were top performing teams. So monitor the
saying, without judgement. Then, in turn, they are willing to
level of “fun” on your team and work to insure that your team
speak truthfully, from their perspective, how they see things.
is having fun together.
Seeing the same issue from different perspectives is when real
6. AGREE ON THE PROBLEM
It is easy to say that the problem is an out of spec delivery.
9. BE STRUCTURED FOR SUCCESS
But this is really a symptom of some other problem – like the
Policies, procedures, roles and responsibilities all must be
communication process, delivery system, procurement system,
in place, understood and congruent with the goals of your
the vendor’s quality, etc. High performing teams create an
team. Misaligned policies often frustrate team members
atmosphere that allows everyone on the team to openly discuss
into complacency. Poorly run meetings waste time and
the issue so they can find and agree on the core problem.
energy. A lack of a clearly charted course prevents the
Because, if you don’t agree on the problem you are never going to
team from knowing where it is and what is of the highest
agree on the solution!
priority. High performing teams set priorities and ensure they are followed through upon to minimize wasted time. With a solid structure in place, the team is enabled to achieve their objectives.
10. TRUST IN THE COLLECTIVE WISDOM OF YOUR TEAM Every team faces its challenges and problems. It’s not the number or magnitude of the problems that determines if the team succeeds or fails, it is how the team comes together to resolve the problems that determines success or failure. Teams that are high performers ensure that the right people are in the right place at the right time, so the team can focus on the challenges that it faces. It then begins to tap into the collective wisdom of the team to cocreate great ideas and solutions. www.partneringinstitute.org
Winter 2019 Partnering Magazine