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Awards Summer 2016


The HCA Magazine for Those Making a Difference



See also: Good sports: HCA goes to Rio, pg. 18 | HCA facilities support their communities, pg. 4


Summer 2016 HCA Mission Statement

Awards of Distinction showcase all of HCA’s talent For the first time ever, HCA bestowed three major awards simultaneously at the Awards of Distinction ceremony in May. This meant that winners of the Frist Humanitarian Awards, which have been awarded since the early 1970s, shared the spotlight with the Excellence in Nursing Award and Innovators Award recipients, two more recent recognition programs that round out the trio. I was struck by the sheer volume of talent represented by the winners and runners-up for each award, knowing that hundreds more remarkable people were honored at both the division and facility levels. The newest members of our Executive Development program were in the audience, and several of them approached me afterward to express how strongly they were affected by seeing HCA’s culture in action through the winners’ stories. The Awards of Distinction really do capture so much of what HCA stands for, especially our values. It is a great pleasure to honor these doctors, nurses, volunteers and gifted clinicians and you’ll enjoy reading about them in this issue. In fact, this entire issue is filled with stories of remarkable people. Beginning on page 4, read about the many ways HCA caregivers are interacting with their communities to create a brighter tomorrow for patients and their families. From cardiac care awareness, to running a short—but very meaningful—race, these stories each illustrate how improving the patient experience doesn’t stop at the doors of our care facilities. And if the Olympic games in Rio are of interest, well, read on, because there’s always an HCA connection! Many HCA physicians practice sports medicine, and in this issue you’ll meet some who provide care for the world-class athletes that the United States sent to the games. You’ll also hear the story of a rather unexpected family trip to Brazil, thanks to a nurse’s daughter who’s a great shot. You’ll also learn about the ‘luck of the Irish’ when it comes to one doctor and his hammer-throwing expertise. Lastly, we meet a recruiter who has close ties to the U.S. military, and see how HCA continues to bring the best and brightest former service members into the fold as valued employees. We have been honored many times for our military-recruiting efforts, and value our partnership with these talented men and women who have served our country, and now our company, with honor and distinction. They, like each of you, make HCA a worldclass provider of healthcare, and most importantly, make a difference in the lives of our From: Brackett Ross Tracey patients everyFordday. To: Bettilynn Subject: Date: Attachments:

Jane - E-Signature Tuesday, May 31, 2016 3:26:51 PM image001.png

Warmest regards,

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high-quality, cost-effective healthcare in the communities we serve.

HCA Values In pursuit of our mission, we believe the following value statements are essential and timeless. We recognize and affirm the unique and intrinsic worth of each individual. We treat all those we serve with compassion and kindness. We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives. We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity. We foster a culture of inclusion and diversity across all areas of our company that embraces and enriches our workforce, physicians, patients, partners and communities.

HCA Chairman & CEO R. Milton Johnson Senior Vice President, Corporate Affairs Jana J. Davis Vice President, Communications Operations Jeff Prescott Director of Communications Thad Taylor Content Manager Carson Hanrath

Designed and Published by Parthenon Publishing President Bobby Stark Chief Operating Officer Carlton Davis Managing Editor Joe Morris

Jane Englebright, PhD, RN, CENP, FAAN Chief Nurse Executive, Patient Safety Officer & Senior Vice President, Clinical Services Group ____________________________________  

Tracey Brackett-Ross  | Administrative Assistant Amy Casseri, VP, Women’s & Children’s Mike Higgins, Ethics & Compliance Officer HCA | Operations & Service Lines Group One Park Plaza, Mod #15,  Nashville, TN 37203  Direct: (615) 344-2579 | Fax: (855) 379-2474

Creative Director Lauren Kessinger



4 Around HCA Care doesn’t stop at the doors of HCA hospitals, but flows out into the surrounding community in many ways: • Meet an exercise physiologist who helps a patient across the finish line. • When a hospital opened its doors to young people with disabilities, everyone got an opportunity to learn and grow. • Little heads carry a big message as a baby-hat giveaway spreads the word about preventing cardiac disease.

6 HCA’s Awards of Distinction For the first time ever, the Frist Humanitarian, Excellence In Nursing and Innovators awards were all given in a single ceremony. Go behind the scenes of the Awards of Distinction, and meet this year’s remarkable recipients who bring so much to HCA, their communities and the world.

18 Going for the gold The eyes of the world were on Brazil in August as the 2016 Summer Olympics unfolded. Was there an HCA connection? There’s always an HCA connection: • Providing care to the men’s and women’s volleyball teams is a globetrotting exercise for two Missouri doctors. • A Virginia nurse wasn’t planning to travel to South America this summer — then her daughter qualified for two air-rifle events. • In 1984, an Irish hammer thrower (and now HCA physician) caused quite a ruckus. • Two-tenths of a second cut short a Florida rower’s Olympic dream this time around, but his nurse mother and paramedic brother are already scoping out the 2020 games in Tokyo.

Military spouse and nurse recruiter works to bring former service members to HCA When Germaine DeHoyos married her husband David in March 2015, she found herself in a blended family of six children and one granddaughter. She also got a bigger family: the United States military, thanks to her husband’s 24-year career with the Army and Army Reserves. “As a newly inducted member and spouse into a military family, I have learned firsthand the dedication and love needed to be a part of this honorable way of life,” DeHoyos says. “Our military, their spouses and families deserve all our support and appreciation. Throughout our courtship I began to gain insight into what it takes to serve as he does. Not only does it take his dedication and sacrifice but also that of those closest to him.” As an HCA nurse recruiter for the North and West Florida divisions, DeHoyos says she now is always on the lookout for retired service members, because she knows firsthand the many skill sets they have learned during their time in service. “As a human resources professional I was interested to see that the work/life balance most employees in the private sector strive for is, unexpectedly, a solid part of the fabric of family military life,” she says. “I now have the unique opportunity to be an impactful influencer in linking our military-trained professionals with key caregiver roles in our HCA facilities. I have learned all I can about their education and the experiences they are exposed to in their training and have been taken aback by the unparalleled education, training and experience these soldiers obtain as part of our military forces.” Now the recruiting team is working on initiatives to assist military veterans and active duty men, women and their spouses as they transition to civilian life and explore jobs in healthcare, she says. “I not only keep an eye out for retired service members, but actively seek out opportunities for active-duty reservists, as well as spouses of active-duty and active-duty reservist military personnel,” DeHoyos explains. “All of them often have a hard time securing employment. As a First Sergeant’s wife for an Army Reserves Medic Unit, I can go to the company and reach out in the community, speaking to these men and women to help them find a place with HCA.” “Our goal is to ensure that we find a place with our teams for these extraordinary people,” she continues. “We want to be a part of honoring them and being there for them when they transition into private-sector jobs.”  Former military service member Matt Hernandez, director of IT at Kendall Regional Medical Center, during an Armed Forces Full Honor Wreath Ceremony for the Chairman of Defense of Mexico at the Tomb of the Unknown Soldier at Arlington National Cemetery in Arlington, VA. Hernandez was the Commander of Troops (COT) and this was his last ceremony with the Honor Guard on July 16, 2013.

2016 | you summer 3


Capital Regional physiologist and patient run the good race Pete Butler knows how to get things done. The 77-year-old is a

Pete Butler and his exercise physiologist, Erin Garmon, get revved up for the race.

Medical City Children’s Hospital honored for children’s nutrition program A proper diet is key to lifelong health, so that’s why Medical City Children’s Hospital in 2010 created Kids Teaching Kids, a program that educates children about healthy snacking and eating habits. Since then, school children from around the Dallas-Fort Worth area have teamed up with the hospital’s registered dietitians to positively change their eating behaviors. In fun ways that include creating kid-friendly recipes, area youth have learned about nutrition, food labels and how to prepare healthy snacks themselves. As of the 2016-17 school year, Kids Teaching Kids will be in 15 North Texas school districts and will serve more than 260,000 elementary children. While Kids Teaching Kids primarily focuses on younger children, the program also has a cookbook writing 4 you summer | 2016

military retiree, and also spent time working for U.S. Sen. Richard Stone and representing military and veteran’s affairs for the state of Florida. So when he wanted to take part in a fundraising run for the Parkinson’s Foundation in Tallahassee, Fla., he turned to his support team at Capital Regional Medical Center. Butler has a Parkinson’s diagnosis, so the run meant a lot to him. He also has had two interventional procedures at Capital Regional over the past decade, and visits the facility three times a week for its Cardiac Wellness Program. He’s a fan of everyone he works with at the hospital, and has built a special relationship with his exercise physiologist, Erin Garmon, ACSMEP-C. When he mentioned the one-mile fun run to Garmon, the two worked up a plan that would get both of them across the finish line. “I told him it would be a lot of work, and that he’d have to increase his workload,” Garmon says. “He was ready to give it his all, so I put him on a program to increase the intensity of his walks to prepare him for the race. I knew it meant a lot to him, so I also offered to do the run as well to support him.” The pair finished the race in 16 minutes, 40 seconds, and both were thrilled with the result. “For me, that mile was not hard, but for Pete it was a great accomplishment and I could tell he was beaming,” Garmon says. “I like to help our patients find something they are interested in, because our goal is to keep them doing the things they like to do. If I can be a part of that, it’s great. Moments like that race, seeing patients do what they never thought they could, or what they were scared to do, in a safe way, that makes my work so rewarding.” “Erin is the best,” Butler says. “She’s not just ’doing a job;’ everyone is truly special to her. Halfway through, I stumbled and she literally picked me up before I hit the ground. She was my guardian angel, coaching me all the way. I don’t know what would have happened if she hadn’t been there.” Want to see the runners in action? Visit 

and design competition for high-school students and a 21-day challenge, which encourages kids to try a new and healthy snack for 21 days straight. In the coming year, upwards of 70,000 youth are expected to participate in the 21-day challenge. For its efforts, the hospital has received the Texas Hospital Association’s 2015 Excellence in Community Service Award and now hopes to expand the reach and scope of the program. “HCA North Texas has embraced and supported this important program from the beginning,” says Ryan Eason, community relations manager. “We see Kids Teaching Kids as a chance to further our hospital’s mission to improve human lives, by improving the eating habits and overall health of the next generation.” According to the Centers for Disease Control and Prevention, about 27 percent of daily calories are consumed as snacks, often with low nutritional value. About one- third of Texas children were overweight or obese in 2010. “We thought this was something where we could take a leadership role by teaching children healthy

eating habits on the front end, rather than treating the disease on the back end,” says Keith Zimmerman, FACHE, CEO of Medical City Children’s Hospital. “It’s one thing to go out on the weekends and hand out oranges,” adds Eason, “But quite another to change eating habits by educating the entire community. What kids learn, they take home to the rest of the family, broadening the impact of Kids Teaching Kids. Our program is set up to be available to everyone through our website, We are very proud of the model and its message.” 

Hospital dieticians work with kids to help form healthier eating habits.

Little Hats, Big Hearts project caps off cardiac awareness program for pediatric patients People love to “ooh and aah” over newborns, and several Denver-area HCA Project SEARCH students learned a lot about hospital operations during their time at Sunrise Hospital.

Project SEARCH connects special-needs students with hospital careers Healthcare is an exciting field to work in, but often physical or other limitations can block someone from pursuing a hospital job. Sunrise Hospital in Las Vegas recently partnered with the Clark County School District and the Bureau of Vocational Rehabilitation’s Project SEARCH High School Transition Program, which provides real-life work experience combined with training in employability and independent living skills to help youths with disabilities make successful transitions from school to productive adult life. Project SEARCH began in 1996 and now has more than 150 locations across 39 states and four countries. It reports a nearly 70 percent employment outcome within one year upon a student completing the Project SEARCH Program. This was Sunrise’s first year as a job site, and staff was eager to help a group of high-school graduates overcome those hurdles and get some practical experience in many different hospital settings. The nine-month work program allowed five student interns to get feedback and mentoring every day they were on the job. One worked in the food and nutrition department, while others worked in security, a reception desk in outpatient pediatric rehab, environmental services and as a tech in the sterile processing unit. “I’m a hard worker. I would like to join the staff,” says Moises Reyes, who worked as a tech, and was hired after the program concluded. “It’s hard to find jobs as a deaf person. Most people I’ve worked with here have no problem tapping me on the shoulder and looking me in the eye when they talk to me. I fit in here.” The two students who were hired already have become favorites with hospital staff, says Tracy Netherton, manager of guest services. “Moises spent time in the mailroom and in sterile processing, performing tasks alongside our pump tech. He was very reserved when he first joined us. Within weeks he was teaching everyone sign language, laughing and smiling and is even using his own voice to talk to people. Ronaldo Vazquez was hired in our kitchen as a kitchen aide. The whole facility has embraced them and their presence here has greatly affected our culture.” “Many of these students have overcome extreme hurdles to make it to this point,” says Todd Sklamberg, CEO. “No matter the perceived limitations of these students, this program strives to provide the job training for students with disabilities to work toward a career and to accomplish goals of independence. This is an important commitment Sunrise Hospital is making to our community. Next year we will have 15 students and I hope we can hire many of the graduates. I am so proud of all of our department leaders who mentored these students!” See the students at: 

facilities are taking those moments to provide a little education about heart defects and congenital heart disease. Six HealthONE hospitals partnered with the American Heart Association in Denver to give every baby born in February a little red hat. Many staffers made the hats themselves, and others were received from volunteers throughout Colorado and around the United states. All told, 3,581 were given away. “We heard about the program from one of our CV directors who had seen it executed in another market, and we immediately knew we really wanted to participate,” says Stephanie Sullivan, director of media relations and community affairs for HealthONE. “February is heart awareness month, and so along with the hand-knit red hats, we distributed information that describes congenital heart defects and heart disease so that our patients can learn about the issue. It was such a compelling way to share the information in the community, because the hats were adorable and people were very eager to receive one.” The program will repeat at the hospitals in February 2017, and Rocky Mountain Hospital for Children is looking to expand it to a year-round operation. “When we find something this successful that promotes knowledge around heart health, we want to leverage it,” Sullivan says. 

2016 | you summer 5

Dr. Thomas Frist, Jr., with HCA Excellence In Nursing Award winners Alison Marsh and Jim Kruger

6 you summer | 2016


Awards of


Achieving new heights HCA Awards of Distinction honor ingenuity, philanthropy and empowerment

photos by andrea behrends and peyton hogue


or more than 40 years, the Frist Humanitarian Award has recognized the outstanding achievements of HCA employees, physicians and volunteers. In recent years, the award has been joined by another pair of honors that also shine a light on excellence: The HCA Innovators Award, which honors those who invent and perfect systems that lead to better patient care, and the Excellence in Nursing Award, which showcases outstanding nurses in the areas of compassionate care and professional mentoring. This year, all Awards of Distinction national winners were recognized together during a ceremony in Nashville on May 16. Here are their remarkable stories, as well as those of the finalists in each category.

2016 | you summer 7

2015 Awards of Distinction T H E FRIST H UM AN ITARI A N AWA R D S



recipient Kim Bass, RN Palms West Hospital, Loxahatchee, FL

WHEN KIM BASS WAS YOUNG, she didn’t like hospitals; just walking into one could make her faint. Thirty years later, there’s nowhere she feels more at home. “When I was in nursing school and got to labor and delivery, I just knew,” she says. “With OB, it’s happening now. You get to help women at their most vulnerable point, and you have to take control and reassure them. It’s the mama in me that loves making sure they know they’re taken care of.” That mission is something Bass lives in her personal life as well. Over the years, she and her husband have fostered or housed more than a dozen children, in addition to raising three biological kids of their own. One child, at only 11 years old, was placed with the Basses after being removed from a traumatic family situation that resulted in pregnancy. Bass cared for the girl — as a foster mother and a nurse — through her pregnancy, during her delivery and as the girl made the difficult decision to give her child up for adoption. It’s never easy, Bass says, but a life of service is all she’s ever known. “When my grandmother retired, she

Employee finalist

bought a farm and became a foster parent to handicapped children,” Bass remembers. “She took them to the Special Olympics; she cooked with them; they called her ‘mama.’ So then with the children who came through our house, I treated them like they were my kids, but I always understood that they weren’t. I did what I could for them while they were here and then let them go when it was time.” Bass is a natural at guiding people, whatever she’s doing. She acted as a counselor and nurse at church camp for many years; at the hospital, she mentors nursing students, trains new nurses, and serves as a resource for colleagues; she teaches prenatal classes to underprivileged women in the community; and, after 27 years of service at Palms West Hospital, she still finds new ways to lead, recently helping train employees in the implementation of a new OB-documentation system. Bass says she is simply doing what she can with what she’s given. “I really don’t want any credit for any of this,” she says. “I try to live my life serving God, and that can’t be done without serving people.”

Employee finalist

Martha Langham, RN Medical Center of McKinney, McKinney, TX

Nancy Susco, RN Reston Hospital Center, Reston, VA

Everyone knows Martha Langham to be generous, but until recently, few knew how far that generosity goes. Years ago, Langham and her husband, Jack, became acquainted with a young disabled woman, Naila, who lives in Pakistan. She and her young daughter lived with nine other family members in a one-room building in a poor, dangerous village. She needed vocational training but had nowhere to go for help. The Langhams stepped in: they taught Naila English via Skype; they provided her family with funds to move to a safer city and find an apartment; and they provided her with tuition and books so she could get the training she needed to find a job. Today, Naila is employed, and helping to provide for her family. Her

When tragedy strikes, most people just try to live through it, but for people like Nancy Susco, grief becomes a motivator. Nine years ago, Susco lost her 25-year-old son, Tim, to a ruptured brain aneurysm. Her family turned their pain into an awareness movement for brain aneurysm research and organ donation. (Tim was an organ donor, and the Suscos wanted to educate the community on the hope donation offers, especially after having met some of Tim’s organ recipients.) They started with the Susco 8K: Running with Tim, a local race and awareness event that has raised $350,000 to date. Susco joined the Fairfax Commission on Organ and Tissue Donation and also partnered with the Washington Regional Transplant

8 you summer | 2016

12-year-old daughter is getting an education at the Langham School of Leadership, an academy the Langhams started for local girls and boys and which currently has 150 students. As executive director of process improvement for MCM, she enhances quality efforts while constantly uplifting everyone around her. Last year, she helped start a new church where she plays every role from Bible study leader to music minister. “Retirement is something she discusses and always puts away for many reasons, one of which is that her continued employment provides support to four families in Uganda and Pakistan,” says Dr. Kimberley Hatchel, CNO. “So the true obstacle to retirement is that as great as Martha and Jack’s love is, they love others more.”

Community to produce an awarenessboosting video. “There truly aren’t enough words to express what an impact Nancy has had, not only on the team at Reston, but in the community,” says John Deardorff, CEO. Susco, who has served Reston Hospital Center for 29 years as a nurse and as director of the surgical unit, is finishing up her MSN from George Mason University. She also serves as one of the community’s Sexual Abuse Nurse Examiners. “Nancy Susco is the kind of nurse any hospital would be fortunate to have,” says Deardorff. “Reston Hospital Center would not be the place it is today without her. Her ambition and drive to continuously support the community can’t be matched.”

T H E F R I S T H U MA N I TA R I A N AWA R D S 2015 Awards of Distinction

Physician finalist

Physician finalist

Dr. Rene Loyola St. Lucie Medical Center, Port St. Lucie, FL

Dr. Katharina Lilly Portsmouth Regional Hospital, Portsmouth, NH

The hands-on approach of Dr. Rene Loyola is evident in everything he does. From sitting at the end of a patient’s bed to explain what’s happening, to mentoring nurses and other clinicians, his warm and compassionate touch is legendary at St. Lucie Medical Center. His desire to teach reaches far beyond the hospital walls. Dr. Loyola is on faculty at the Florida State University College of Medicine, and he volunteers for the Graduate Medical Education programs at the hospital. He also has participated in multiple overseas mission trips. Last but not least, Dr. Loyola finds the time to demonstrate his musical talents, playing in local band Relapse. The all-doc group plays many charity events, at one point raising more than $5,000 during a “Battle of the Bands”

When it comes to community involvement, Dr. Katharina Lilly doesn’t play favorites. When she sees a need, she tackles it, whether it’s library lectures on heathy lifestyles or creating a walking group that meets every Saturday. “She partnered with Portsmouth Regional Hospital to be the face of the No Need to Be Scared Program, which travels to local schools educating children about their visits to the doctor,” says Dean Carucci, chief executive officer, noting that through play with teddy bears she was able to help children overcome their fears. Other community engagements include Camp Hole In The Wall, a retreat for seriously ill children, as well as a local giving circle, healthcareGIVES. This group is made up of local physicians to discuss relevant health-

for a local healthcare clinic. “Even with all these stories of the contributions that Dr. Loyola makes for his fellow man, the part that really stands out for me is the mentoring that he does for young people contemplating a medical profession,” says Nancy Hilton, chief nursing officer. Hilton can speak from experience: Dr. Loyola mentored her son, who is a fourth-year ENT resident. He also gave advice to her daughter, and then performed surgery on her for a ruptured appendix. She then decided to pursue a career in medicine. “Dr. Loyola is a skilled medical practitioner who shares his knowledge without hesitation,” says Melissa Cox, interim ICU director. “He is a living embodiment of the humanitarianism and philanthropy which Dr. Thomas Frist Sr. held to his heart.”



recipients Drs. Peter and Kathy Sarantos North Florida Regional Medical Center, Gainesville, FL

THIS YEAR MARKS THE FIRST TIME the Frist Humanitarian Award has been given to two people in the Physician category. But spend some time learning about husbandand-wife doctors Peter and Kathy Sarantos, and it’s easy to see why both are being honored. First of all, there are the medical accomplishments. Both Dr. Peter Sarantos, a surgeon, and Dr. Kathy Sarantos, a pediatrician, have been honored many times for their outstanding patient care, and both are valued members of the medical community at North Florida Regional Medical Center. Then there’s the work they do outside hospital walls, both in the local community and across the world. Since 2011, both doctors have been involved with World Help, a humanitarian organization that works in impoverished communities worldwide. The Drs. Sarantos and their family have focused their time and attention on the village of El Astillero, Guatemala, where they have provided medical care, water, food, a school and church building. They also were the driving force behind “Run the Good Race,” a 5/10K race held in Gainesville to raise money for Middle East

care concerns in the community, followed by pooling funds and donating them as they see necessary. In its first year, more than 130 physicians donated more than $33,000 to Child and Family Services New Hampshire, which funded a street-based clinician to deliver mobile mental health care to at-risk and homeless teens. She also serves as team physician for the University of New Hampshire’s Division I women’s gymnastics team, where she once was a team member. “Dr. Lilly’s efforts go above and beyond volunteer work,” Carucci says. “Her commitment to excellence and the values she shares are a true example for others. And she shares this gift with her family, ensuring our world will have more generosity in the future and an appreciation for giving back to the community.”

refugees. It’s just another way to reach out to those less fortunate, and to bring attention to those who are suffering. “They are skilled, dedicated and respected doctors, but they are also always looking to better the world and help people outside the hospital walls as well as inside,” says Brian Cook, chief executive officer. The Drs. Sarantos say that their goal is simple: change lives for the better, and leave behind meaningful works. “We have been given opportunities to do things that will outlive us and last for eternity,” Dr. Kathy Sarantos says. “Giving back is so easy for us. So whether it’s a soup kitchen in Gainesville or a small village in Guatemala, we want to try to leave this world a little bit better than when we came.” “We really don’t feel worthy,” added Dr. Peter Sarantos of the Frist Award. “This is just what we do, and to be honored for it is such a privilege. We are humbled, and grateful to HCA for valuing humanitarian needs and values. Our prayer each day is for protection and guidance for our family, for the Lord to give us the stamina for what he wants us to do and to continue to grow in us a servant’s heart.” 2016 | you summer 9

2015 Awards of Distinction T H E FRIST H UM AN ITARI A N AWA R D S

Volunteer finalist

Volunteer finalist

Baby Ruth Boswell Del Sol Medical Center, El Paso, TX

Jim Pletscher Eastern Idaho Regional Medical Center, Idaho Falls, ID

For 20 years, Del Sol Medical Center staff, physicians, patients and visitors have appreciated the cheery personality and giving nature of volunteer Baby Ruth Boswell. She happily dives into a multitude of tasks, from taking the hospital’s therapy dog on its rounds, to helping with blood drives, guiding visitors at the information desk and more. In addition to all that she does as a volunteer, Boswell serves as the First Vice President of the hospital auxiliary board of directors, where her colleagues value her as a strong leader. “She is fantastic to work with and serves as an example to the Junior Volunteers of a positive outlook on life,” says Patricia Olson, director for Hospital Auxiliary. The youngest of 22 children, in a family that includes multiple sets of

When somebody at Eastern Idaho Regional Medical Center needs help on a task, they often turn to volunteer Jim Pletscher, who is always ready to assist. All they need to do is ask. But Pletscher stands out at the hospital and in the Idaho Falls community because of all he does without being asked. When he drove the hospital shuttle, he constantly picked up trash left behind so that passengers would have a spotless ride. When he took on book cart duties, he didn’t just deliver magazines and books, he spent time with patients and families, offering words of encouragement. “Jim can ease a broken heart and bring a smile to everyone he encounters,” says CEO Doug Crabtree. “Recently he finished a project with our ER director and noticed a patient alone and crying. Jim wasn’t on his

twins, Boswell has six children of her own. She adopted two of her granddaughters after their parents died in a car accident. She now has 10 grandchildren and 24 great-grandchildren. She is a valued member of her church who serves in many ways and participates in its many community outreach programs. She visits nursing home residents, mentors young women and sets aside time to pray for and with others. She has been recognized multiple times by the El Paso community for her volunteer efforts. “Baby says that her favorite thing about volunteering at Del Sol Medical Center is the opportunity to serve others and make a difference,” says CEO Jacob Cintron. “We are fortunate to have a person of such character among our volunteer family at Del Sol Medical Center.”



recipient John McClenahan Sunrise Hospital & Medical Center/ Sunrise Children’s Hospital, Las Vegas, NV 10 you summer | 2016

THE STAFF OF Sunrise Hospital & Medical Center and Sunrise Children’s Center definitely believe in magic. They see it yearround when John McClenahan, better known as Dr. Magic, comes to visit their young cancer patients and makes boredom and bad moods disappear. For 18 years, Dr. Magic, assisted by his lovely wife Joan, has been visiting children in their rooms or in the playroom. He tells some jokes, performs a magic trick or two and does his best to fill their few minutes together with happiness. “I don’t like to leave without at least one smile,” he says. “I’m not a real doctor, but I know that if the kids have a good time, that can help them get well. The reward I get from each visit is a smile.” Dr. Magic was created soon after Joan, a pediatric social worker, applied to be a volunteer at Sunrise. Somebody mentioned the word “magic” and she immediately thought of her magician husband John. He embraced the idea of putting a show together for kids in the hospital and it was an immediate success. Though he only has a short amount of time with each patient, he has learned time and again that he leaves a lasting impression.

official volunteer shift, but stopped and spent more than 30 minutes with this patient, encouraging her and listening to her. He put his other plans on the back burner because he knew, at that moment, that patient needed him.” His colleagues and neighbors notice all that he does. In Idaho Falls, city officials and neighbors consider him a local hero, naming him Mr. Downtown last year for his community involvement. Pletscher also has received EIRMC’s Volunteer Humanitarian Award, and the City Council of Idaho Falls has honored him as well. “What is so unique and refreshing is that most of Jim’s volunteer work seems to be spontaneous,” says Idaho Falls Mayor Rebecca Casper. “Every community needs a Jim Pletscher.”

During one visit with Marcus, a teenager who had just had his leg amputated, Dr. Magic, pulled up his own pant leg to show the boy his prosthesis, and was rewarded with one of those treasured smiles. Dr. Magic lost his leg in a car accident when he was young, and knew that it would help Marcus to see that there were other people like him. About nine years later, a man came up to Dr. Magic at the hospital. “Do you remember me?” he asked. It was Marcus, now married with a child of his own. He was in town on business and made a point of coming to the hospital on the day that he knew Dr. Magic would be there, to thank him. More recently, Dr. Magic and Joan were greeted by a young woman doing an internship at Sunrise Hospital. It turned out that Dr. Magic and Joan had visited her 14 years ago. At the end of the visit they had a photo taken, which they put in a paper frame imprinted with the wish, “May you always have magic in your life.” “I have kept that picture for 14 years,” the young woman said. “I put it on my desk wherever I go to remind me. You helped get me through cancer.”

2015 Frist Humanitarian Award Division Recipients Rec ipi e n t



Dr. Stacie Bush-Veith

Heart Hospital of Austin

Central West Texas Division

Dr. Rabiya Suleman

Overland Park Regional Medical Center

MidAmerica Division

Dr. Brandon J. Fisher

Ogden Regional Medical Center

Mountain Division

Dr. Jason West

Denton Regional Medical Center

North Texas Division

Dr. Kimberly Sudheimer

Trident Medical Center

South Atlantic Division

Dr. Daniel Robitshek

Redmond Regional Medical Center

TriStar Division

Dr. Rolando Rodriguez

Brandon Regional Hospital

West Florida Division

Diron Lane

LewisGale Hospital Montgomery

Capital Division

Ramon Austria

St. David’s North Austin Medical Center

Central West Texas Division

Telly DeBourts

Rose Medical Center

Continental Division

Lisa Schaffer

MountainView Hospital

Far West Division

Angela Pocchio

East Houston Medical Center

Gulf Coast Division

Kim Fontenot

Women’s and Children’s Hospital

MidAmerica Division

Nazreen Khan

Timpanogos Regional Hospital

Mountain Division

Brian L. Sellers II

North Florida Regional Medical Center

North Florida Division

Sue S. Brown

Parallon Physician Service Center


Christopher Booras

Memorial Hospital Jacksonville

South Atlantic Division

Deatrice D. Gladden

Parkridge Valley Hospital

TriStar Division

Sonia Tribble

Citrus Memorial Hospital

West Florida Division

Jane Carr

LewisGale Hospital Montgomery

Capital Division

Leola Beckstrom

North Suburban Medical Center

Continental Division

Rita Rossi

Palms West Hospital

East Florida Division

James D. Propst

Overland Park Regional Medical Center

MidAmerica Division

Melba Dungan

West Florida Hospital

North Florida Division

Judith Heasley

Medical Center of McKinney

North Texas Division

Roger A. Craig

Memorial Hospital Jacksonville

South Atlantic

Steve Wolf

TriStar Centennial Medical Center

TriStar Division

Trudy Mattingly

Northside Hospital

West Florida Division




Behind the scenes at the Awards of Distinction

Frist Humanitarian Award Volunteer winner John McClenahan shared his magical story with ceremony attendees.

CEO Milton Johnson and Frist Humanitarian Award Physician winner Dr. Kathy Sarantos.

CEO Milton Johnson played host to HCA staffers and their families from all around the United States.

2016 | you summer 11

2015 Awards of Distinction H CA EXCELLEN CE IN N U R S I N G AWA R D


Compassionate Care recipient Alison Marsh, RN Centerpoint Medical Center, Independence, MO

PROVIDING EMERGENCY CARE can be emotionally draining, especially when the patients involved are children. Finding ways to bring mental and emotional healing alongside physical treatments takes a special kind of healthcare professional, and Alison Marsh exemplifies what it means to go above and beyond for her patients. Marsh is described as a compassionate advocate, skilled listener and dedicated caregiver, especially where children are involved. She sees a lot of them in Centerpoint Medical Center’s emergency department, where she has been on staff for five years, but one evening in the summer of 2015, all her skills came together to help one 7-year-old girl after she, her mother and her sister were in a severe car accident. The child’s mother and sister were transported to other hospitals (where her 9-year-old sister died of her injuries), so she was all alone. “She had very complex lacerations that needed to be repaired, and she would need to remain calm throughout the procedure,” recalled Dr. Erik Petersen, the department’s clinical chief, who was treating the patient. “Ali took time to download the movie Frozen,

Compassionate Care finalist

the patient’s favorite, to her phone so the patient could watch. Ali sang along with all the songs and danced around the room in an attempt to keep this little girl happy in a time of great tragedy.” For several hours, as Dr. Petersen worked on the child, Marsh kept the little girl occupied, watching the movie with her and explaining what the doctors were doing. Marsh, who currently is finishing her studies to become a nurse practitioner, will only say that she tries to provide the kind of care that she would for her own child if he or she were injured and scared. “When children come into the ER, I want them to be comfortable even though it’s a bad, scary environment to them,” she says. “Helping people not be scared is a big reason why I became a nurse. I try to treat everyone I deal with as though they were a member of my family.” “That poor little girl was covered in blood and had that ‘deer in headlights’ look,” she recalls. “I did everything I could to keep her relaxed, because it took about four hours to suture all of her lacerations, and we really didn’t want to have to sedate her. She came through like a champ.”

Compassionate Care finalist

Elizabeth Caraway, RN West Florida Hospital, Pensacola, FL

Ray Powell, RN St. David’s North Austin Medical Center, Austin, TX

It’s been said that healthcare professionals make terrible patients. The opposite is true for Elizabeth “Libby” Caraway, a 33-year veteran of West Florida Hospital and, for a time a few years back, a patient for several months following an auto accident. Every year, on the anniversary of her accident, she brings treats to the OR, emergency room and ICU staff who provided her care. “Libby began her career here in the labor and delivery department, and was beloved by her patients,” says Brian Baumgardner, president and CEO. “After her accident, she transferred to the quality improvement department, where she worked tirelessly to improve patient outcomes and provide necessary education to physicians and staff. But she missed

The word “stellar” doesn’t get thrown around too often in performance reviews, but ask anyone at St. David’s North Austin Medical Center about Ray Powell, and that’s the word you’re going to hear. “Every time Ray works we witness the caring in his heart for patients,” says Allen Harrison, chief executive officer. “He holds himself accountable to make the best decisions for the patient, staff and family. He rounds on patients with excellent communications skills, is warm, friendly, always helpful and willing to do whatever it takes to provide exceptional service.” Stories abound of how Powell makes a difference for patients who are severely ill. One who was near death at admission fell under his care, and even during chemo treatments

12 you summer | 2016

working directly with patients, and so she transferred to the Pre-Admission Testing Center and it’s not a surprise that she does an amazing job there.” Caraway calms patients who are apprehensive about surgery, and has created special note cards that she writes a personal note on the day of the operation. She routinely goes above and beyond, even purchasing a magnetic cross that could be attached under the OR table for a patient. “Libby communicates with patients and their families in such a calm, caring way that they immediately know that she has their best interests at heart,” Baumgardner says. “Time and time again, she has proven how valuable she is to our organization and how steadfastly committed she is to her patients and their needs.”

was soon able to use a walker for short trips down the hallway, while Powell “made the patient laugh and feel human again,” Harrison says. “On another occasion, a homeless patient with a psych history and no home-delivery address needed oxygen for discharge,” he says. “Ray helped by contacting the local police department, who were able to help identify the patient’s family.” The patient was safely discharged, and thanks to the new information was soon able to get Medicaid benefits and other community support. “Ray treats every patient with the respect and kindness deserved; he makes them feel like they matter,” Harrison says. “He is an exceptional nurse who leaves no detail untouched.”

H CA E X C E L L E N C E I N N U R S I N G AWA R D 2015 Awards of Distinction

Professional Mentoring finalist

Professional Mentoring finalist

Denise Dixon, RN West Valley Medical Center, Caldwell, ID

Michelle Yeatts, RN Denton Regional Medical Center, Denton, TX

If there’s any doubt as to Denise Dixon’s organizational skills, consider that she finished getting her RN degree (as well as her master’s degree in nursing) while also working full time and raising a family. But ask her colleagues at West Valley Medical Center, and they have much more to say. From her work in the community with pregnant teens to working as an adjunct professor in the School of Nursing at Boise State University (BSU), they will tell you how hands-on this labor and delivery nurse is all day, every day. “Physicians trust her expertise and often consult her when developing care plans for our patients,” says Betsy Hunsicker, chief executive officer. “And our providers say they would trust Denise with the care of their own families, a clear indicator of

New nurses are some of the busiest people in a hospital. They’re learning on the job, taking classroom lessons and putting them into real-life situations. Long hours and constant challenges can be exhausting, so the last thing Denton Regional Medical Center officials expected from Michelle Yeatts within a year of her joining the hospital was help launching a residency program. But that’s what they got from Yeatts, who obtained her nursing degree in 2011 and is wrapping up work on a master’s degree. She wanted to help develop the program, and has since become a mentor and “mama” figure to residents, interns and externs throughout the facility. She now has been promoted to magnet manager in recognition of her efforts.

the highest level of trust and regard.” At the hospital, Denise also serves on the Family Maternity Center’s education committee, working on training plans for the labor and delivery team. “Denise demonstrates clinical excellence in each endeavor she has undertaken,” Hunsicker says. “She has gained the trust and respect of our providers, assumed a mentoring role among her colleagues, trained the next generation of nurses thorough our local university and assuaged the fears of young mothers in our community.” “Training students to become great clinicians and professional nurses is a daunting task,” adds Pamela Mulcock, clinical coordinator at BSU. “I am happy and encouraged that Denise Dixon has been part of the process here at Boise State University.”


Professional Mentoring recipient Jim Kruger, RN St. Lucie Medical Center, Port St. Lucie, FL

THERE’S AN OLD SAYING: “Lead, follow or get out of the way.” Jim Kruger can do all three. Kruger’s decades-long career at St. Lucie Medical Center has included stints as its emergency department director, where he oversaw a range of initiatives that included: improving patient throughput; improving patient satisfaction scores and rankings; and an emergency department residency program. Along the way, he also has served as a mentor for newly hired emergency department directors across HCA, as well as serving on the St. Lucie County EMS Advisory Board and as chairperson for the county’s branch of the American Cancer Society. But nowhere is his desire to bring out the best in others felt more than in his hospital’s corridors. “Jim has a true passion for developing others,” says Nancy Hilton, chief nursing officer. “As I look around the hospital, Jim either mentored or hired most of the current nursing directors.” Kruger now serves as assistant vice president of nursing, and continues to find new and innovative ways to help nurses and other clinicians chart a path to job

“She worked nights in the NICU while simultaneously working with the residency program to nurture and develop it into a successful program,” says Caleb O’Rear, chief executive officer. “She collaborated with other hospitals in the division, and in September 2014 the first round of residents began in the program.” In addition to rave reviews from interns and staff alike, the program also proved to be an invaluable employee retention tool. In 2013 the facility had a 40.1 percent first-year RN turnover rate, which dropped to 15.4 percent the next year. One program graduate sums it up best: “Michelle has been influential and unforgettable,” says Shulee Smith. “She has molded, educated, encouraged and helped me to become the person and nurse that I am.”

satisfaction and professional growth, encouraging them all the while. “I want to give people the ability to step up to the plate and take assignments, and have them do so willingly,” Kruger says. “When people have a desire to grow, to learn, we need to give them that opportunity. If you can identify a strength, put them on a committee or a project that plays into that.” Those who have benefited from that approach eagerly testify to the difference Kruger made in their careers — and lives. “When I first met Jim, I was a traveling nurse and was directionless,” says Tami Speed, director of the hospital’s ortho and spine unit. “Through his instruction and support he guided me to become so much more. He is still watching out for me.” Kruger still helps with patient triage and assessment when he can, saying that keeping his hand in direct patient care only helps him grow as a mentor. “I need to know I can work well under pressure, and people need to see me doing that,” he says. “I’ve been doing this for 31 years now, and I feel like you can only earn respect by continually showing that you can do the job.” 2016 | you summer 13

2015 Excellence in Nursing Award Division Recipients Rec ipi e n t



Debra Cannon

Spotsylvania Regional Medical Center

Capital Division

Patrick McNicholas

Las Palmas Medical Center

Central West Texas

Peyton Olden

Wesley Healthcare

Continental Division

Yani Pascual

Mercy Hospital

East Florida Division

Kathy Bush

Riverside Community Hospital

Far West Division

Lori Runkle

Alaska Regional Hospital

Mountain Division

Emily Zimmerman

Green Oaks Hospital

North Texas Division

Florence Reed

Colleton Medical Center

South Atlantic Division

Julie Freeman


TriStar Division

Diana Donnelly

Fawcett Memorial Hospital

West Florida Division

Lindsey Baker

Frankfort Regional Medical Center

Capital Division

Elizabeth Stanton

Rose Medical Center

Continental Division

Linda Dhennin

Riverside Community Hospital

Far West Division

Beena Johnson

Rio Grande Regional Hospital

Gulf Coast

Dorothea Flaherty

Rapides Regional Medical Center

MidAmerica Division

Victor Smith

North Florida Regional Medical Center

North Florida Division

Rosalinda Morante

Memorial Hospital Jacksonville

South Atlantic Division

Albert Menard, III

Parkridge Medical Center

TriStar Division

Bonnie Ziai

Fawcett Memorial Hospital

West Florida Division



Behind the scenes at the Awards of Distinction

Chief nursing informatics officer Annabaker HCA Excellence In Nursing Award Professional Garber, center, was eager to share information Mentoring recipient Jim Kruger, right, offered with the HCA Innovators Award and other lots of advice on how to help nurses grow in winners. HCA Innovators Award service excellence recipients the profession. Megan Gallegos, second from left, and Shawn Lewis, right, shared their award-winning insights with Joanne Pulles, vice president, community relations.

14 you summer | 2016

H CA I N N OVATO R S AWA R D 2015 Awards of Distinction

The Awards of Distinction are a showcase of the remarkable people who drive HCA’s excellent care and world-class patient experience.


Service Excellence recipient

Megan Gallegos, RN Plaza Medical Center of Fort Worth

HCA Innovators Award Financial Impact recipient Joanne Orlando talks data mining.

From left: Tricia Casler, Joanne Orlando, Dr. Thomas Frist, Jr., Shawn Lewis and Megan Gallegos


Service Excellence recipient

Shawn Lewis, RN Plaza Medical Center of Fort Worth

CEO Milton Johnson and HCA Innovators Award Quality & Patient Safety recipient Tricia Casler shared thoughts on improving care.

Like a lot of good ideas, the concept of an ER concierge came at the end of a long day. Happily for patients at Plaza Medical Center of Fort Worth, the late hour didn’t get in the way of implementation. “We’d been helping out with a very full department, and when we came back to our office we picked up an earlier conversation about how we can help people find the role that allows them to be successful,” explains Megan Gallegos, director of emergency services. “Specifically, we were thinking about volunteers, and how we wish we had a staff position to do some of what those people were doing,” she says. “Then we began talking about our unit secretary, and that led to the concierge position.” “We were moving a full-time employee into a new position, so we had to work out the hours and all the other details, but the idea was that we’d have someone who could ensure that patients got what they needed while they were waiting for treatment, and that our care teams had someone they could connect with to see if there were any issues that needed immediate attention,” adds Shawn Lewis, emergency department manager/clinical coordinator. “Our leadership got behind the idea and told us to do whatever we needed to do in order to enhance patient care and help make both staff and families happy and less stressed. So we got creative.” The concierge greets every patient and family members at the bedside with warm blankets, and provides a communication card with the provider’s name, as well as time expectations for lab work and other treatments. She then comes back around at least once an hour to update the patient, as well as drop off beverages, chairs, blankets, food or whatever else might be requested. In addition to providing these and other services that make a difference to scared and nervous patients and their families, she keeps records of these interactions, as well as answering call lights and inputting patient data into Meditech so that triage and order placement can occur much more quickly. “Whether it’s a cookie, a cup of coffee or a chair, she tracks every single thing,” Gallegos says. The result has been a sharp uptick in patient satisfaction scores, as well as a sigh of relief from staffers who know they now have someone on tap to help them provide high-quality care as well as some personal attention. “Since we launched the position in the third quarter of 2015 she’s seen more than 3,000 patients, and our HCAHPS scores around the ER keep going up and up,” Gallegos says. “We had been in the red for satisfaction, and we hit yellow that first quarter, and then moved into green by the fourth quarter. We went from the 16th percentile to above 75, and the staff is as happy with the concierge program as the patients are. It’s been a terrific success.” 2016 | you summer 15

2015 Awards of Distinction H CA IN N OVATORS AWARD


Quality & Patient Safety recipient

Tricia Casler, RN St. David’s South Austin Medical Center, TX


Financial Impact recipient

Joanne T. Orlando, RN MountainViewHospital, Las Vegas, NV 16 you summer | 2016

Getting patients to take medication properly during a hospital stay can be difficult — after discharge, it can be almost impossible. This isn’t because the patients don’t want to comply, but rather because they can get lost in a sea of directions, timelines, contra-indicators and other prescription complexities. Enter the Mug Shot, a sticker that goes on a patient’s water bottle and uses simple language to outline the purpose and possible side effects of each medication. Since creating the program and rolling it out at St. David’s South Austin Medical Center, staff reports a solid increase in compliance and HCAHPS scores also have increased, says Tricia Casler, director of Med-Surg. “We had been struggling to find a way to review the side effects of new medications for patients, and working with the nurses who have to go through those and teach the patients,” Casler says. “They work really hard, but they could tell that often the patients were just not connecting with the information that was being relayed to them. When you’re anxious and sick, it’s really hard to absorb a lot of complicated medical information. Our CNO, Sally Gillam, was watching futurist Dr. Michio Kaku explain wormholes and asked, ‘If he can explain

wormholes, why can we not explain an aspirin?’ She starting thinking about how to link the action of taking medications with the needed side effects teaching.” The Mug Shots are placed on the patient’s water container, so that he or she sees them every time a dosage is taken. If medication changes, a new sticker goes on top of the old one, or adjacent to it, so all the information is still in one place. Patients and families are very pleased with the program, and Casler and her team have also captured data and statistics showing a higher degree of information retention as well. The stickers now are being produced in Spanish, and could easily be printed in other languages. That will help HCA facilities with high volumes of non-English speaking patients and families, giving the program even more value. “When a nurse goes to give and teach about a new medication, a prompt will pop up to remind them to take the sticker,” Casler says. “Then when a patient has a question, or a side effect, they can talk to the nurse but also have a reminder right there in their field of vision. It’s doing a wonderful job of really making our medication education process much more successful.”

When Joanne Orlando quotes Nobel Prize winner Linus Pauling, she’s not referencing a book. She’s spent time with the gentleman, and the lessons she learned are helping Sunrise Hospital in Las Vegas offer better and more efficient care. “When I was managing a critical care unit, [Pauling] had a friend who was in the ICU,” recalls Orlando, now the director of clinical research at MountainView Hospital. “We spoke many times, and I will always remember him saying that inventions don’t come from something obscure or way out of the ordinary, but to just look for what’s right in front of you.” She took that lesson to heart, working within the Crimson information-management system to build a system of dashboards that pinpointed opportunities based on the data, and then began working with physicians to improve their performance based on that information. “The goal was to help them work smarter and better, so that they could be more efficient and productive — and spend more time with their patients,” Orlando says. Orlando built a system of dashboards that pull from the Crimson information-management system’s data, and then set about working with some of the facility’s 26 hospitalists who needed assistance. Since this group handles almost 40 percent of inpatient admissions, they are central to patient care. What Orlando

wanted to do was create a framework for them to handle their day-to-day duties efficiently, which would free them up for patient care and also reduce readmissions and improve clinical outcomes. “I didn’t want to just hand them a bunch of data and say, ‘go for it,’” Orlando says. “I wanted the dashboards to be understandable, and so I went on rounds with them, watched what they were doing and learned their organizational and priority-setting skills. I wanted to use their documentation and data to help them understand where there were opportunities for improvement.” For instance, one physician was getting 50 to 70 queries monthly from the clinical documentation staff, and those kept her from patients. By working with the new dashboards, the doctor was able to move into the green zone and spend more time with patients — a win for everyone, because it decreased queries while also increasing positive clinical outcomes. “At the same time, her readmission rates for seven days and 30 days also went down, as did her average length of stay and her complications of care, so everything improved once she learned how to document more effectively,” Orlando says. “We can use data to identify problem areas, and then track performances to fix the issue. And the doctors love it — when others saw the improvements the group I was working with were seeing, they all wanted individual help!”

2015 Innovators Award Division Recipients Innova ti on

Re ci p i e n t


Appeal Deadline Date Edit

DeAnna Hartz


OR CPT Tracker: Inpatient OR procedures for Inpatients Only

Jill Hartman


Strategies for Hip and Knee Patients for Early Mobilization

Tamara Speed

East Florida Division

Pathology Box

Jack Simmerman

Gulf Coast Division

Automated Journey Based Testing/QA Engineer Position

Philmore Browne

HealthTrust - Parallon Supply Chain Solutions

Breaking Eggs = Big Savings for Nuclear Medicine Department

Mable Joyce

North Florida Division

Give Nurses Time Back | Medical Surgical Communication Center - Call Center

Joseph Clark-Thrower

North Texas Division

eRecon Balance Sheet Reconciliation

Leanne Rayo


Rental Returns System

Julie Brawner

TriStar Division

Agency Staff No More!

Adam Fletcher

West Florida Division

Macro Gaming Keyboard

Daniel Buompane


Mobile & Portable Countboard

Haley Roberts

Capital Division

Pharmacist Led Influenza Management

Stephanie Kuhn

Continental Division

Lifetime Radiation Dose/Cancer Risk

Matthew Bone


Call Light Video Monitors

Kerry-Ann Peters

East Florida Division

Competency Camp for Nurses

Delynn Peltz

Far West Division


Candee McDonnell

Gulf Coast Division

Duration of Antibiotic Therapy Clinical Decision Support

Jill Cowper

HealthTrust - Parallon Supply Chain Solutions


Kristine Bourlet

MidAmerica Division

The NEST- Supporting Babies & Families Through Substance Treatment & Recovery

Lois Conley

Mountain Division

“Call, Don’t Fall” (Ceiling Tile Above Patient Bed)

Karen Lynch

North Florida Division

Standardized Adult IV Insulin Drip with Computerized Nursing Intervention

Kayti Montgomery

North Texas Division

Universal Patient Assessment Pathway

Robert Poston


Keeping the Patient Informed

Anna Arias

TriStar Division

Linking Malignant Path Reports to Oncology Navigators Serves More Cancer Patients

Sue Glover

West Florida Division

Pharmacy in Freestanding Emergency Centers

Linda Wilkinson


Caregiver Snapshot

Esther Jaime

Capital Division

Filling Chronic Department Opening by Building Development Pipelines

Cameron Howard

Central and West Texas Division

Comfort Carts “Because We Care”

Lisa Harrelson

Continental Division

Recruiting and Retention

Katie Berryann


Empowering Patients and Families

Susan Bernstein

East Florida Division

CHF Readmission Reduction

Lisa Littlejohn

Far West Division

Surgery Navigation Video

Tonya Johnson

Gulf Coast Division

Tableau Implementation

Michael Hardin

HealthTrust - Parallon Supply Chain Solutions

Explain the Pain

Paul Hockett

MidAmerica Division

NICU Web Cams

Kathryn Weston

Mountain Division

Case Management CPOE Order Sets

Bryan Hudson

North Florida Division

Shadow Your Role Model

Vivian Bowman


The Detangler

Lisa Nicewinter

TriStar Division

Luggage Tags

Eric Olson

West Florida Division




2016 | you summer 17

Going for the Gold HCA supports Olympic athletes in many different ways

work,” Thrasher says. “She shot in two events and we had tickets to them both. They weren’t back to back, so we got in some sightseeing as well.” Still, she was a mother with a child on the world’s stage, so there was some anxiety as she prepared for the games. “The trials were nerve-wracking, so I couldn’t even imagine what this would be like,” Thrasher says. “But she’s always so calm, so I tried to be, too.”

Ginny Thrasher, center, made international headlines when she won the Rio Olympics’ first gold medal. Inset, Ginny and Valerie Thrasher share a golden moment in Rio.

Nurse and family pack in a hurry after daughter lands Olympic roster spot When Valerie Thrasher encouraged her daughter Ginny to compete in the 2016 U.S. Olympic Team Trails for Smallbore rifle shooting in April, she thought it would be good experience and prepare her for a shot at the 2020 Olympic team. Instead, Ginny outshot the field, placed first and made the U.S. team for the Rio Olympics, where she won Olympic gold on Aug. 6 in the Women’s 10-meter air rifle event, setting an Olympic record along the way. “We were looking at 2020 and thinking about a nice family vacation in Japan,” says Thrasher, who is the night shift nursing supervisor at StoneSprings Hospital Center in Dulles, VA. “We told her to go as far as she could, but there were 16 people going after only one slot, and there was a world national champion and two former 18 you summer | 2016

Olympians competing. She outshot them all, proving you never know what’s going to happen on any given day.” Ginny’s performance shouldn’t come as a total surprise. Growing up with two older brothers, she was a hunting companion to them, her father and her grandfather. Her father was in the U.S. Air Force and so the family moved a lot, and when they relocated to Virginia, Ginny’s new school had an air rifle team. She tried out, loved the sport and has been shooting ever since. She is the 2016 NCAA Smallbore and Air Rifle National Champion and a member of the West Virginia University rifle team, and at 19 was one of the youngest members of the entire U.S. Olympic team. After the trials, she made a couple of visits to Germany for training while her mother began the business of planning a last-minute overseas trip. “We all went, so it was passports for everyone and a lot of other preparation

photo: getty images

Champion rower’s near-miss for Rio only fuels family’s determination for 2020 A broken ankle led Benjamin Davison to a rowing machine not long after he and his family relocated to the United States from England, and the oars have seldom left his hands since. Davison’s many honors and championships include high finishes and wins at rowing competitions in the United States and abroad, including winning the single sculls at the 2015 Under 23 World Championship Trials, as well as the quadruple sculls at the 2013 Junior World Championship Trials. The 20-year-old won’t be headed to Rio, however, as his team finished a heartbreaking two-tenths of a second short of the time needed to qualify. He will, however, be competing in Rotterdam for a World Championship, and wherever he rows, he’ll be cheered on by his mother Sarah, a cardiac-cath lab nurse at Citrus Memorial Hospital, and brother Joe, a paramedic at the facility. The two, along with his father Terry, who also has served as his coach in the past, make up a three-person cheering section since the family immigrated to the U.S. 10 years ago. “He was around 10 when we came here and while his brother rowed, he’d been more of a soccer player,” Sarah Davison says. “He’d always rowed some, but when

photo: usrowing

Lahey Clinic. And even though he didn’t make it to the medals podium, Dr. Hegarty’s Olympic memories are good ones. “Los Angeles did an awesome job,” he says. “There had been problems at the previous few summer Olympics, and so they’d gotten a speckled history. Everything went well in Los Angeles, and we all had a good time.”

Benjamin Davison’s rowing team came up heartbreakingly short for Rio, but he’ll be one to watch in Tokyo four years down the road.

he broke his ankle and did it more consistently, he realized he was very good at it and soon was winning state and national championships.” Davison eventually found himself at the Seattle Rowing Club, and then began studies at the University of Washington. He continued to rack up medals in the run-up to this year’s Olympic trials in Lucerne, Switzerland, which his mother says were referred to as the “regatta of death.” “A lot of boats had got through, so there were just two places left,” she explains. “He and his team were just that little bit short, but he’ll knuckle down and since he’s qualified as a representative for the Under 23 world championships in Rotterdam, he’ll be heading to that, as well as some other competitions, and then going back to finish out his biology degree and then train toward the Tokyo Olympics in 2020.” The globetrotting rower will have his family in the bleacher seats, she adds, no matter where he goes. “We do go to as many of the competitions as we can,” she says. “We enjoy the traveling, and I want to see him race as often as I can.”

Hammer time: Florida surgeon made headlines during the 1984 Olympics There is more than one way to achieve fame at the Olympic games. Some make their way into the record books for an outstanding performance, while others achieve notoriety for slips, falls and other mishaps. Dr. Declan Hegarty left the 1984 Olympics in Los Angeles having achieved both. Dr. Hegarty is a general surgeon at Inverness Surgical Associates in Inverness, Fla. He competed in the hammer throw for

his native Ireland in the 1984 games, and points out that although his Olympic run ended early, he made his mark. “When you’ve made it to a contest with the best people in the world, you’re not too bad at all,” he says. “But I kept hitting the safety cage; I even knocked it over a couple of times. That created quite the media storm — I became famous as the ‘cage wrecker from Ireland,’ and to read things you’d think I was destroying the stadium. There were even cartoons making fun of the Irish hammer thrower wrecking the Olympic Village. It was pretty funny, actually.” The coverage overshadowed his serious skills with the hammer. True, he did destroy the safety cage that stands behind the throwers, but one of his throws — 70.56 meters — still stands as the record distance for an Irish hammer thrower at the Olympics. That throw was six meters off his personal best, and reflected the 23-year-old’s skill. He’d also set the Irish hammerthrowing record in 1983 and 1984, and would do so again with a 77.80-meter throw in 1985, which still stands today. He eventually retired ranked 23rd in the world. After finishing his physicaleducation degree at Boston University he returned to Ireland to study at the Royal College of Surgeons, National University of Ireland, School of Medicine. He followed that with a residency at Johns Hopkins University School of Medicine and The

Missouri medical team keeps volleyball teams in top shape as they head to Rio Sports-medicine physicians and trainers strive to keep all athletes in top shape, regardless of skill level. When those athletes are headed to the summer Olympics in Rio, however, there’s an amped-up level of care. Happily, both the men’s and women’s USA Volleyball National Team were in great hands, thanks to the hard work of Dr. David Dyck and Dr. Lori Boyajian-O’Neill, who is also a USA Boxing physician. The two are with Midwest Sports Medicine and Midwest Occupational Medicine in Independence, Mo., and both are affiliated with Centerpoint Medical Center. Although he wasn’t in Rio cheering the teams on, Dr. Dyck says that it’s been quite an adventure caring for these high-level athletes as they compete at the national and international level. “There’s a cadre of doctors, and Dr. O’Neill travels with the women’s team while I travel with the men’s team,” Dr. Dyck explains. “She recently went to Thailand with the women, and I traveled to Brazil with the men’s national team, and I also travel with the High Performance team, which is the youth team that feeds players into the national team over time. I also head up the program for the physicians who handle the coverage for the High Performance team.” Dr. Dyck has been working with the teams for more than 10 years, and says while he missed the excitement of Rio, he will hear all about it through his frequent interactions with the players. “We work with them throughout the year to keep them healthy, and so there’ll be lots to talk about when we start working with them on the next round of competitions,” he says. “They all live in California during the USA competitions and then are all over the world in professional leagues the rest of the year, so they are a well-traveled group. I get involved during the run-up to the really big events, and so we catch up pretty often.”  2016 | you summer 19





Camera-ready care Hospital ER doubles as set for country artist Chris Stapleton video shoot

Stapleton used the TriStar Portland (TN) emergency room as backdrop for a video shoot, the worlds of entertainment and healthcare collided for just a little bit. Stapleton’s song “Fire Away” speaks to mental illness, and the video’s story arc follows a husband and wife’s journey as she harms herself and then is taken to the hospital, where she dies of her injuries. For the hospitalization part of the story, Stapleton and his team wanted an authentic setting. The production team at Tiny Terror Productions went to city and hospital officials and got the green light. “Everyone was very helpful and gracious,” says Jennifer Rothlien, producer. “The EMS team and hospital staff was wonderful to work with; we knew it was a working ER, and we were told up front that they’d help us in every way unless patients Marketing coordinator Sarah Adell, above, got in came in. We know that safety and health is on the action during the “Fire Away” video shoot first, so we agreed to step aside if need be.” by country music artist Chris Stapleton, right.

High-quality ER is backdrop “The production team and Sumner County EMS used TriStar Portland’s ambulance vestibule to get footage of a patient being transported in the ER on a stretcher, and then they used the ER’s trauma/code room, which is designed to provide the best possible care for behavioral health patients,” says Sarah Adell, marketing coordinator for TriStar Hendersonville Medical Center and TriStar Skyline Medical Center. “TriStar Portland allowed the production company to shoot in this room so what was shown in the music video accurately portrays what would happen in the event of a behavioral health patient coming into an ER. We wanted the surroundings to be clinically accurate.” The filming crew wanted to shoot at the facility last so they wouldn’t disrupt any patient care. “The actors and actresses were all in the one trauma room, and at a high-volume point in the evening, patients were in seven of the eight rooms,” Adell says. “If a patient had come in, we would have had to temporarily stop filming until the patient had received care, as that is our priority. Fortunately, that did not happen.”

The ER staff also pitched in with some behind-the-scenes advice during shoot. “They were using some fake blood on the woman who was the focal point, and so our emergency services manager, Colby Carroll, told them what she would look like from her injuries if it were a real-life situation,” Adell explains. “They were told what our doctors would be saying, and what kind of care we would be giving, if a behavioral-health patient came in like that, so they were able to be very realistic from the moment she was rolled in the doors.” Actor Ben Foster, who played the husband in the video, had kind words for the TriStar Portland ER staff and Sumner County EMS first responders he worked with during the shoot, saying that what they do is “much harder than my job of portraying it in film.” TriStar Portland’s emergency services director Melony Scott, who was on-hand during filming, says the video was “spot on.” “Unfortunately, there are people suffering from mental illness who feel hopeless and helpless and decide they have no other choice than to end their life,” she says. “When EMS responds to a call in that situation, this video portrays exactly how we receive those patients and, too often, the final outcome. That happens every day around the country — it’s real life.”  To see the video, visit: Want to read more about the shoot? Visit the HCA Today blog:

photo: becky fluke

Film crew and emergency room personnel aren’t often in the same space, but when country music star Chris

You Summer 2016  
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