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Harley-Davidson速 of Utica


Welcome to Harley-Davidson®® of Utica Service. Whether you are new to motorcycling or a seasoned motorcyclist, we are here to take care of your service needs and keep your Harley-Davidson® motorcycle operating at peak performance. We take pride in our staff of highly skilled and experienced Technicians, who know best how to service your motorcycle with factory-approved methods and truly have a passion for quality workmanship and riding. At Harley-Davidson® of Utica we offer immediate access to factory warranty service history, safety campaigns, engine management system upgrades and technical information. We use cutting-edge diagnostic equipment, specialty tools and service techniques developed by Harley-Davidson® Motor Company only for use at Harley-Davidson® dealerships. We’ll provide you with clear, up-front estimates, and you’ll have peace of mind knowing we use Harley-Davidson® Genuine Motor Parts and Accessories, which meet demanding Harley-Davidson® standards.

About Harley-Davidson® of Utica Our roots stretch back to a small shop in the corner of the service department at Don’s Ford that opened in 1975. From that small beginning, we expanded into a separate store on Genesee Street in downtown Utica in 1993. After several expansions in that facility, the growth of our Harley-Davidson® sales, service, accessories and clothing business was such that we eventually outgrew our surroundings and decided to build a completely new facility. In May, 2003 we opened the doors to our current location on Commercial Drive in New York Mills. Despite becoming one of the largest Harley-Davidson® dealerships in Upstate New York, we vividly remember the simple, honest business principles that kept our customers coming back year after year.


Service Appointments Service by appointment is offered and encouraged when possible. To set up an appointment, go to our website at hdutica.com, or call 315.797.5570 and speak to one of our Service Consultants. We will do our best to schedule a time that suits your needs and allows you to stay on the road to enjoy your motorcycle. Don’t have an appointment? Need a quick service? Be sure to take advantage of our Express Lane™ Service program, where you can get in, get serviced and get riding in about an hour - no appointment necessary. With Express Lane™ Service, we can take care of select services such as oil and filter change, installation of a new tire or installation of new brakes. Give us a call or stop by for more details.

Pick-up and Delivery Please contact Service about our options. Due to high demand during the summer months, this service is ONLY available from October 1 to February 28.

Take-off Parts If you want any take-off parts, please let your Service Consultant know during the write-up process. Due to space constraints, we will hold your requested take-off parts for up to three days. After that, we will dispose of them.

Extended Service Plan Please remind your Service Consultant during the Service write-up process if you have an H-D™ Planned Maintenance Plan or an H-D™ Extended Service Plan. This will ensure you are billed correctly. If you don’t currently have an Extended Service Plan, please ask us for details on the various plans available.


You can have total confidence in your Harley-Davidson®® of Utica Service team. Our Service Technicians are factory trained and stay current on the latest technologies by attending regular training through Harley-Davidson® University® (HDU) courses. The Technicians are enrolled in the HDU Technician Recognition Program, which keeps them engaged in their technical training by requiring them to continuously participate in web-based training, in-dealership training and instructor-led, classroom training facilitated by HDU subject-matter experts using the latest diagnostic tools and methods. The tools available to your Harley-Davidson® Service Technicians are exclusive to Harley-Davidson® dealerships and help to provide quick, efficient and accurate diagnostics and service.


A great way to help ensure that your motorcycle stays in road-ready shape is by purchasing one of our Harley-Davidson® Planned Maintenance plans. Maintenance is performed by our factory-trained dealership Technicians using only Harley-Davidson® Genuine Motor Parts and Accessories. Some of the great benefits include:

• •

Locked-in pricing

Plans are available for both new and used Harley-Davidson® motorcycles

No purchase restrictions regarding motorcycle model age or mileage Supports the manufacturer’s warranty service requirements

• •

Services are performed only by an authorized Harley-Davidson® dealership

Product is transferable

Choose from three plan options to meet your motorcycle maintenance needs:

• • •

Two Year/10,000 Miles Three Year/15,000 Miles Four Year/20,000 Miles

Our Service Consultant can help you determine which plan is right for you. Never miss another scheduled service visit with the Harley-Davidson® Planned Maintenance Program.


Service Shop

Service Shop


Our dealership offers a comfortable, welcoming atmosphere. If you prefer to have your motorcycle serviced while you wait, we have a small area where you can catch up on your reading, or many times you will find other riders waiting there that you can share stories of the road with. You can even stay "connected" with our free Wi-Fi service. If your scheduled service will take a lengthy amount of time, please ask us about our Demo Diner program.

Preparing your Harley-Davidson速速 motorcycle for long-term storage is just as essential as regular service maintenance. We have various options to suit your storage needs, from Basic Storage Service where we prepare your bike properly for storage in your own garage or facility to Ultimate Storage Service where we prepare your vehicle for long-term storage and store it in our heated storage facility. Check with your Service Consultant or Technician for details.


Erie Canal H.O.G.速 Please contact us for information. First Wednesday of the Month


April 1 - September 30 8 a.m. - 6 p.m. 8 a.m. - 6 p.m. 8 a.m. - 6 p.m. 8 a.m. - 6 p.m. 8 a.m. - 6 p.m. 9 a.m. - 4 p.m. CLOSED

October 1 - March 31 8 a.m. - 5 p.m. 8 a.m. - 5 p.m. 8 a.m. - 5 p.m. 8 a.m. - 5 p.m. 8 a.m. - 5 p.m. CLOSED CLOSED

Your input is important to us. If you have any questions or comments regarding our Service Department, please don’t hesitate to contact me directly at (315) 797-5570. Steve Coupe General Manager

Harley-Davidson®® of Utica 4870 Commercial Drive, New York Mills, New York Phone: 315.797.5570 Fax: 315.797.3382 Email: askus@hdutica.com hdutica.com

Utica Service Handbook  

Harley-Davidson of Utica's Service Handbook

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