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perspective July/August 2012

July/August 2012

A publication for the Park Ridge family

3 CON Update



Health Care Forecast

| 6 Todd’s Wellness Journey Park Ridge Perspective


Rhonda Egerton

Michael Screws

Tracy Love

Something to Celebrate Dear Park Ridge Family, I would like to open this issue of Perspective by recognizing all of you for raising the bar in patient satisfaction over the past year. Recently, Park Ridge Health was recognized at the annual Patient Experience Awards for being the top performer out of all 43 Adventist Health System hospitals for Clean Environment, Staff Responsiveness, Pain Management, Physician Communication and overall HCAHPS scores. This means we earned five of 12 total awards that were presented at the conference. This has not come easily, but through the hard work and dedication of each and every team member. Don Jernigan, President of Adventist Health System, wrote this letter to share with the entire Park Ridge family: “ I’d like to personally congratulate each of you on your outstanding performance in Patient Experience. As the overall top performer throughout Adventist Health System in the HCAHPS patient survey, Park Ridge Health consistently demonstrates excellence as you extend the healing ministry of Christ. The best practice processes that you have put into place and work that you have done to establish and sustain a strong service culture through your Park Ridge Experience are a shining example to the rest of our system. Congratulations and keep up the great work! Sincerely, Donald L. Jernigan President, Adventist Health System” The talent and hard work each one of you contributes is a unique and important piece of this Park Ridge Health journey. Thank you for all you do!

With warmest regards,

Jimm Bunch President & CEO

Share your story



Kirsten Cutler





Pictured front cover: Dave Fuller, Director of Cardiopulmonary Rehab, is being recognized for 15 years of service to Park Ridge Health.

in the


Community Members

Oppose Mission’s Second Attempt




730 BEDS/89 ER 6 ENDO


to Bring Endoscopy to Fletcher

On May 16, about 150 community members and hospital employees crowded into the Mountain Horticultural Crops Research and Extension Center in Mills River for a public hearing addressing the question: Does the Fletcher area need more endoscopy services? Representatives from the North Carolina Division of Health Service Regulation attended the hearing to examine a second application from Mission Hospital requesting the relocation of an existing endoscopy unit to a proposed $45 million medical campus on the Buncombe-Henderson county line. The State denied a similar application for the unit last August, saying Mission did not demonstrate sufficient need to relocate the services. Brian Moore, Mission Hospital’s director of planning and public policy, presented a 15-minute case for the application to open the hearing, citing quality and cost-efficiency recognitions at both Mission and Pardee Hospitals over the past few months. The floor was then opened for public comments. Darlene White, a Fletcher resident and cancer survivor, shared: “I am glad that Mission feels it has the business to support this project. At the same time, I feel that there are many outlying rural areas that would be better served by this project. This move – on the part of Mission – is really about controlling the area and not offering a needed service.” The majority of nearly 50 speakers at the May 16 hearing said they opposed the proposed endoscopy services, as well as the building project in its entirety.

Park Ridge Health Welcomes New Medical-Surgical Director Park Ridge Health is excited to welcome

As director of Park Ridge Health’s

Leigh Angel, M.S.N., R.N., C.N.M.L.,

Medical-Surgical Unit, Angel will be

as Director of the Medical-Surgical Unit.

responsible and accountable for daily

Angel has provided patient care in

operations of the 40-bed patient care

Western North Carolina over the past

unit. In her free time, she enjoys spending

10 years in various capacities, including

time with her husband, Chris, and her

as a staff nurse, unit supervisor and nurse

two daughters; cooking; and traveling.


103 BEDS/12 ER 1 ENDO




222 BEDS/25 ER 3 ENDO

“We’ve heard many comments about want and desire throughout this entire process,” Jason Wells, Vice President of Physician Services at Park Ridge, stated at the hearing. “But this isn’t about want or desire. This is about Certificate of Need ... [Mission] couldn’t show need a year ago, and Brian wasn’t able to get up before you today and show that the need has changed.” A decision about the new Certificate of Need application will be made by late August.

Blood Drive August 13, 2012

8:30 a.m. – 1 p.m. In the Mobile Unit parked outside the ER Give the gift of life! All blood types needed. To schedule an appointment, please call 855.774.5433.

manager. Angel earned her B.S. in Nursing and M.S.N. in Nursing Administration at Western Carolina University in Cullowhee, N.C. She is a Certified Nurse Manager and Leader through the American Organization of Nurse Executives and American Association of Critical-Care Nurses. Leigh Angel, M.S.N., R.N., C.N.M.L.

Park Ridge Perspective


Q: A:


The future of health care seems so uncertain. Did I choose the wrong field?


Big man

Absolutely not! I believe each of us is called into service for a specific time and place. Health care needs brilliant minds,

If you have a question or suggestion for the Park Ridge leadership team, e-mail it to

and our team of 1,200 at Park Ridge Health is well-equipped to thrive in the coming years of health care reform. Over the last several decades, health care has largely been sheltered from the ups and downs of other industries. One reality of the 21st

century is that virtually every industry is impacted by many uncertainties. Our journey to world-class is important because

Please include “Ask Your CEO” in the subject line of the message.

studies show that as quality improves, costs actually go down. Clearly, the United States needs a sustainable model as the current one is not economically viable. With the national debt climbing at a tremendous rate and health care expense being one of the greatest burdens on the national budget, we must find ways to care for Americans in a more cost-effective manner. At Park Ridge Health, we have worked hard to find ways to eliminate additional expense from the care experience. In 2012, it is costing $6,598 per adjusted admission. This number reflects average total cost of what it takes to care for an inpatient, including clinical salaries, supplies, utilities and non-clinical support team members, while factoring in our outpatient services. This is a 2 percent improvement over

(that’s over $300,000 per day and over $12,500 per hour), so we need to continue to look for ways to grow and improve the services we provide in the most cost-effective manner.

last year, so we are heading in the right direction. However,

Thank you so much for your dedication and passion on this journey

it costs more than $110 million a year to operate Park Ridge Health

to world-class. I’m glad we are on the journey together!

Henderson County’s First Triathlon!

Sunday, August 19 | Lelia Patterson Center in Fletcher This triathlon is perfect for every level of athlete and features a 200-yard pool swim at the beautiful LPC, a 17.5 mile bike on quiet country roads and a rolling 5k run. Online registration is now open at


Every story has a different beginning. Dave Fuller starts his this way: “God always had a plan.” After 15 years at Park Ridge Health, Dave says he believes he is right where he is supposed to be. “Where this hospital is headed is in tune with where I think we need to be,” he says. Last month, more than 100 Park Ridge Health team members were recognized for years of service to the organization, from five years through 30. Here are a few of their stories.

Dave Fuller, MBA, BSRT, RRT, RCP, CPFT | Respiratory Therapy | 15 years of service How has your department evolved over the past 15 years? “Our department is a lot busier now. Our credibility in the organization has grown, and our patient experience has changed dramatically.”

Dave Fuller, M.B.A., B.S.R.T., R.R.T., R.C.P., C.P.F.T.

Who else was at Park Ridge Health (then Park Ridge Hospital) when you started here in 1996? “Most of them are retired or volunteers!” What’s the “Book of Judgment?” “When I talk to staff about anything – whether correctional or motivational – the record goes in the ‘Book of Judgment.’ When we do their next evaluation, they start with a clean record. Their ‘sins are purged’ so to speak.” What is your personal mission statement? “ I believe everyone belongs to the same family, and we need to take care of each other. The person I take care of today could be taking care of me or my family members tomorrow.”

Randy Barron, R.T., C.N.M.T.

Randy Barron, RT, CNMT | Diagnostic Imaging | 20 years of service How has your personal approach to patient care changed over the past 20 years? “ I’ve learned to be more dedicated to a patient’s personal needs, whether it’s a warm blanket, or a hand to hold, or sometimes even a shoulder to cry on.” What has kept you at Park Ridge? “ I believe the Lord has kept me here. A few years ago, my mother moved to the area because of health complications. The only hospital that could perform the surgery that extended her life was Park Ridge Hospital. I was glad I was able to spend that time with her, and that the hospital I worked at for more than 20 years was able to perform her surgery.” What’s unique about your department? “I have great associates, and it’s easy to bond with them. We always receive good feedback regarding atmosphere and friendliness.”

Julia Merrell, R.N.

Julia Merrell, RN | HOPE Women’s Unit | 25 years of service What did Park Ridge Health look like when you first started? “ The new hospital had just opened. The only specialties on second floor were Eating Disorders and OB.” What has kept you in nursing for 25 years? “I enjoy seeing our patients get better and more emotionally stable. Patients start participating in the program, communicating better and demonstrating an understanding of their treatment.” What does the mission of Park Ridge mean to you? “In a Christian organization, I find that staff are more compassionate. We have group prayer every morning for the patients. I see the hope on their faces because someone else cares about them.”

Fonda Lynes, R.N.

Fonda Lynes, RN | The Baby Place | 30 years of service What has kept your job interesting for the past 30 years? “You never know what to expect in the day-to-day. Babies come when they come! I have always worked in labor & delivery. It’s why I became a nurse.” What does the mission of Park Ridge mean to you? “ As a Christian, it makes me feel more comfortable, and it means I can provide patients the care that I believe is important.” What would you say to a brand new nurse? “Try to be flexible, keep your enthusiasm and get your rest.”

Park Ridge Perspective


Wellness One Day at a Time:

Todd Guffey’s Wellness Journey By Marie Bartlett

In December 2011, as a relatively new Park Ridge team member, Radiology Director Todd Guffey found his health running away from him. Standing at 6 feet 2 inches, his weight was inching past 275 pounds. It was time to consider the impact it was having on his life. “I had just turned 40 and gone through some blood work during a routine physical that came back with abnormal values,” he said. “My doctor told me I was pre-diabetic, had high cholesterol and was teetering on the verge of other scary things. The more I thought about it, the more I realized that my wife and children deserved to have a healthier me.” So the father of three, married 18 years, set out to do something about it. He met with Julie Palmer, Wellness Director at Park Ridge Wellness, and agreed to see Dr. Richard Schaffer, a weight management specialist, to help him craft a plan. “Basically, I cut out carbohydrates and sugars,” says Todd. “Then I set up a fitness program through the Lelia Patterson Center.” Along with his wife, a full-time library assistant, Todd went to the gym about every other night. At home, the family started eating a variety of meals that

The weight began to drop. Within three months, Todd lost nearly 30 pounds. More importantly, he began to feel better.

substituted vegetables for pasta and fruits for sugar y desserts.

Six months after pledging his commitment to a healthier

They also added low-carbohydrate dishes to their meal plans.

lifestyle, Todd has regained only a few of the pounds he

Palmer says from the first day she met him, Todd was an example of the true meaning of inspiration. “He came to me very shortly after starting work at Park Ridge, saying it was time to make a change and lose the weight,” Julie says.

lost. Blame it on his favorite pizza while on a trip to New Jersey, he says with a smile. “I still have to watch what I eat, still try to avoid the carbs and the sugars,” he says. Todd now requires less of his blood pressure and cholesterol medication, and his most recent lab results were normal. Just as gratifying, people stop him in the hospital hallway and ask, “How did you do lose all that weight?”

“I offered words of encour-

Todd says he would like to lose another 20-30 pounds as

agement and resources to

his “next big goal.” Knowing what he knows now will help

help him, but he is the one

him get there, as well as his slogan: “If you’re dedicated,

who turned it into action.”

you can do it – one day at a time.”

The Park Ridge Review


Thumbs up:

Thumbs down:

Thumbs up:

Park Ridge steals the show at Patient Experience Awards!

Political advertisements

Summer vacation!

Park Ridge


special Events

July/August 2012 | Please call 855.PRH.LIFE to register

for one of Park Ridge Health’s many FREE wellness events!

Gallup Olympics July 23 – August 9 (Mondays through Thursdays) 11:30 a.m. – 1 p.m. | On the Café Patio Represent your department at the first annual “Gallup Olympics!” Twelve challenges will be held in three heats each day. Prizes will be awarded to the winning teams! No athletic ability is required for the events. Watch for sign-up sheets in your department.

FREE Special Event! Symposium for the Student Athlete Tuesday, August 21 | 6:30 p.m. The Health Adventure (Biltmore Square Mall) High school athletes account for an estimated 2 million injuries and 30,000 hospitalizations each year in the U.S. On August 21, join orthopedic surgeon Dr. Greg Motley and physical medicine and rehabilitation specialist Dr. Andrew Rudins - as well as Southeastern Sports Medicine athletic trainers - for a special event addressing issues that affect the student athlete, including injuries and concussions.

W.O.W. wednesday

put wellness on the menu

Support Wellness on Wheels while enjoying a delicious meal on “W.O.W. Wednesday”!

July 25 Chick-fil-A 52 Highland Square Dr. | Hendersonville

Thumbs up: 114 recognized at Service Awards

Thumbs down:

Park Ridge Men defeat Park Ridge Women at Mud Run (but only by 2 minutes! ) Park Ridge Perspective


FREE Symposium for

the Student Athlete Tuesday, August 21 • 6:30 p.m. • The Health Adventure (Biltmore Square Mall) High school athletes account for an estimated 2 million injuries and 30,000 hospitalizations each year in the U.S. On August 21, join orthopedic surgeon Dr. Greg Motley and physical medicine and rehabilitation specialist Dr. Andrew Rudins - as well as Southeastern Sports Medicine athletic trainers - for a special event addressing issues that affect the student athlete, including injuries and concussions. Learn the signs and symptoms to watch out for in your student athlete, as well as preventive tips. A question-and-answer session will follow the presentation, and refreshments will be available.

Call 855.PRH.LIFE (855.774.5433)

to RSVP for this event today!

Asheville 828.274.4555 • Hendersonville 828.692.1333 • Waynesville 828.454.9816 • Haywood Rd. 828.692.6751

Wednesday, Aug. 8 • 5:15 p.m. • SESM S. Asheville Thursday, Aug. 9 • 7:30 a.m. • Duke Room Thursday, Aug. 9 • 10 a.m. • Duke Room


Tuesday, Aug. 7 • 5:15 p.m. • Laurel Park

Thursday, Aug. 9 • 12:30 p.m. • Duke Room

Wednesday, Aug. 8 • 8:30 a.m. • Home Health

Thursday, Aug. 9 • 5:15 p.m. • Duke Room

Perspective Editor: Kirsten Cutler •

Layout and Design: Melissa Sweeterman

Spring 2012 Perspective  

Park Ridge Health's Employee Magazine for Spring 2012

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