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MGT 307 Final Exam

1) Scientific methods models link _________________ – presumed causes, with _________________ – outcomes, of practical value and interest. 2) From its scientific heritage, organizational behavior has developed all of the following EXCEPT: 3) Organizational behavior goals include all of the following EXCEPT:

4) Managers can modify the __________ of culture, such as the language, stories, rites, rituals, and sagas.

5) In the context of the three important levels of cultural analysis in organizations, the level referred to as __________ can play a critical part in linking people together and can provide a powerful motivational mechanism for members of the culture. 6) Which of the following statements about the management of organizational culture is NOT correct?

7) When it comes to ethics and morality, scholar Archie ANSWER- Carroll draws a distinction between __________. 8) All of these actions can be used to help create a high-performing team EXCEPT:

9) A high-performing team can be created by doing the all of the following EXCEPT: 10) Suppose that a manager responds to a disagreement between subordinates by saying: “I don’t want to get in the middle of your personal disputes.” This manager is using which conflict management style?


11) The conflict management style of __________involves being cooperative and unassertive. This style is characterized by letting the wishes of others rule, and smoothing over or overlooking differences to maintain harmony.

12) In the context of motivation, level refers to __________. 13) In general, chances for long-term group success are better when the group input foundations – tasks; goals, rewards, and resources; technology; membership diversity; and group size – are stronger. 14) Eustress has a negative impact on both attitudes and performance.

15) Stress is a potential source of both anxiety and frustration, which can harm the body’s physiological and psychological well-being over time.

16) The essence of power is __________

17) Behavior strategies include all of the following EXCEPT: 18) One of the foremost trends in management involves using __________ to streamline operations and reduce staff in order to lower costs and raise productivity.

19) Which of the following statements about organizational behavior is NOT accurate?

20) The __________ culture includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm or a group within it.

21) According to the research conducted on the nature of managerial work, which of the following is false?

22) Common forms of unintentional ethics lapses that individuals should guard against include all of the following EXCEPT: 23) The difficulties with cross-cultural communication are perhaps most obvious with respect to __________.


24) Which of the following statements about cross-cultural communication is NOT accurate? 25) ________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously. 26) __________ typically work with a target completion date and disband once their purpose has been fulfilled 27) Members of __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.

28) The conflict management style of __________ involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone’s concerns by working through differences and finding and solving problems so that everyone gains. 29) Process theories focus on _________________.

30) In the context of motivation, persistence refers to __________.

31) Content theories attempt to explain work behaviors based on _______________.

32) Even though homogeneous teams may struggle in the short run to resolve issues, they are also likely to develop enhanced performance potential once things are worked out.

33) Job burnout manifests itself as a loss of interest in and satisfaction with a job due to stressful working conditions. 34) Employee assistance programs are designed to provide help to employees who are experiencing personal problems and the stress associated with them.

35) Which of the following statements about power and organizational politics is NOT correct?


36) Directives falling within the zone of indifference are __________. 37) High-performance teams have special characteristics that allow them to excel at teamwork and achieve special performance advantages. 38) A high-performing team can be created by communicating high-performance standards, having members spend time together, creating a sense of urgency, making sure members have the right skills, and rewarding high performance. 39) A high-performing team can be created by ensuring that new information is kept to a minimum and by giving negative feedback. 40) All of the following statements about shared leaderships are correct EXCEPT: 41) The __________ and the __________ are important ways in which firms learn to co-evolve by altering their environments. 42) Large systems tend to be susceptible to the __________, wherein managers fail to monitor their environments, recognize the important trends, or sense the need for change, and consequently their organizations slowly lose their competitive edge. 43) One of the foremost trends in management involves using information technology to streamline operations and reduce staff in order to lower costs and raise productivity.

44) Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

45) ________________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics:

46) Three important levels of cultural analysis in organizations are:

47) Managers can modify the ____________ of culture, such as the language, stories, rites, rituals and sagas

48) The _________ culture includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm or a group within it


49) A person who is a __________ assumes a unique responsibility for work that is accomplished largely through the efforts of other people

50) _______________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously

51) _____________ are important to spot since non-verbal’s can add insight into what is really being said in face-to-face communication

52) A high performing team can be created by doing the all of the following except:

53) _______________ typically work with a target completion date and disband once their purpose has been fulfilled

54) The conflict management style of _____________ involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone’s concerns by working through differences and finding and solving problems so that everyone gains

55) The conflict management style of _____________ involves being both cooperative and assertive. This style is characterized by letting the wishes of others rule, and smoothing over and overlooking differences to maintain harmony

56) Which of the following is the correct order of Maslow’s need from the lowest (lowerorder-need) to the highest (higher-order-need)?

57) Content theories attempt to explain work behaviors based on _____________?

58) In the context of motivation, persistence refers to _________

59) Unlocking the full potential of teams and teamwork rich in diversity is one of the great advantages of high-performance organizations


60) Diversity offers a rich pool of information, talent, and varied perspectives that can help improve team problem solving and increase creativity

61) In general, chances for long-term group success are better when the group input foundations – tasks; goals, rewards, and resources, technology, membership diversity and group size – are stronger.

62) Eustress has a negative impact on both attitudes and performance.

63) Job burnout manifests itself as a loss of interest in and satisfaction with a job due to stressful working conditions

64) In today’s modern organization the base foe power and politics rests on a system of authority. Which of the following statements about legitimacy regarding power is not correct?

65) Milgram designed experiments to determine the extent to which people ______

66) High-performance teams have strong core values that help guide their attitudes and behaviors in directions consistent with the team’s purpose

67) A high-performing team can be created by finding ways to create early successes, establishing clear rules for team behavior, setting the tone in the first team meeting, and as a leader modeling expected behaviors.

68) One of the foremost trends in management involves using information technology to streamline operations and reduce staff in order to lower costs and raid productivity

69) One of the foremost trends in management involves using _____________ to streamline operations and reduce staff in order to lower costs and raid productivity


70) The obvious organizational design response to uncertainty and volatility is to opt for a more _________ form

71) __________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

72) Three important levels of cultural analysis in organizations are __________. 73) Scientific methods models are simplified views of reality that try to identify major factors and forces underlying real-world phenomenon.

74) __________ are important to spot since non-verbals can add insight into what is really being said in face-to-face communication.

75) Which of the following statements about the role of language in cross-cultural communication is NOT correct? 76) Each of the following is a characteristic of high-performance teams EXCEPT:

77) __________ may exist at all levels of responsibility, from the individual work unit composed of a team leader and team members to the top management team composed of a CEO and other senior executives.

78) Sheila is assertive and uncooperative in dealing with others during conflict. She goes against the wishes of others and uses her authority to gain compliance. Sheila uses which conflict management style? 79) Ken is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Ken is using which conflict management style?

80) Unlocking the full potential of teams and teamwork rich in diversity is one of the great advantages of high-performance organizations.


81) Research indicates that diversity among team members rarely creates performance difficulties early in the team’s life or stage of development.

82) Which of the following statements about heterogeneous teams is not accurate?

83) In today’s modern organization the base for power and politics rests on a system of authority. Which of the following statements about legitimacy regarding power is NOT correct?

84) Which one of the following statements does NOT provide an accurate description of Stanley Milgram’s experiments?

85) High-performance teams have strong core values that help guide their attitudes and behaviors in directions consistent with the team’s purpose.

86) Four of the CLT leadership dimensions are:

87) _________________ is often used in combination with vertical leadership.

88) All of the following statements about full-range leadership theory are true EXCEPT: 89) Large systems tend to be susceptible to the boiled frog phenomenon, wherein managers fail to monitor their environments, recognize the important trends, or sense the need for change, and consequently their organizations slowly lose their competitive edge.

90) The obvious organizational design response to uncertainty and volatility is to opt for a more __________ form.

91) Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:


92) Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

93) Whenever he is involved in a disagreement, Harry tries to partially satisfy both his concerns and the other party’s concerns through bargaining and appropriate trade-offs. Harry uses which conflict management style?

94) Which of the following is the correct order of Maslow’s needs from the lowest (lowerorder need) to the highest (higher-order need)?

95) In the context of motivation, direction refers to __________.

96) Diversity offers a rich pool of information, talent, and varied perspectives that can help improve team problem solving and increase creativity.

97) Stress is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities.

98) A high-performing team can be created by finding ways to create early successes, establishing clear rules for team behavior, setting the tone in the first team meeting, and, as a leader, modeling expected behaviors.

99) Often self-leadership activities are divided into these three broad categories:

100) The __________ and the __________ are important ways in which firms learn to co-evolve by altering their environments.


101) Organizations are encouraged to develop a dominant and coherent set of __________. Although every member may not agree with them, all members will know they are important.

102) There are six sources of noise that are common to most interpersonal exchanges. These six sources are __________.

103) Whenever he is involved in a disagreement, Harry tries to partially satisfy both his concerns and the other party’s concerns through bargaining and appropriate trade-offs. Harry uses which conflict management style?

104) Research indicates that diversity among team members rarely creates performance difficulties early in the team’s life or stage of development.

105) Wellness involves maintaining physical and mental health to better deal with stress when it occurs.

106) Stress is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities.

107) Milgram designed experiments to determine the extent to which people __________.

108) Which one of the following statements does NOT provide an accurate description of Stanley Milgram’s experiments?

109) High-performance teams have strong core values that help guide their attitudes and behaviors in directions consistent with the team’s purpose.

110) A high-performing team can be created by finding ways to create early successes, establishing clear rules for team behavior, setting the tone in the first team meeting, and, as a leader, modeling expected behaviors.


111) Organizations are encouraged to develop a dominant and coherent set of __________. Although every member may not agree with them, all members will know they are important.

112) There are six sources of noise that are common to most interpersonal exchanges. These six sources are __________. 113) Diversity offers a rich pool of information, talent, and varied perspectives that can help improve team problem solving and increase creativity. 114) Stress is a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities. 115) Wellness involves maintaining physical and mental health to better deal with stress when it occurs.

116) Milgram designed experiments to determine the extent to which people __________.

117) A high-performing team can be created by finding ways to create early successes, establishing clear rules for team behavior, setting the tone in the first team meeting, and, as a leader, modeling expected behaviors.


Mgt 307 final exam