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Much as you would expect, as the market has continued to evolve and change, Paragus very carefully evaluated the services it was offering, both to identify new services as well as needed changes and improvements to its existing services. One major area for change has been that over the last 5 years Paragus has focused its time and investments in creating offerings that are far less complex to administer on a day to day basis, such as things like DaaS and tools like RMM. As a result, more of Paragus’ labor is now spent working on projects that have a higher value to the customer. Another major change was the development of a special projects division. This division allows us the flexibility to work on projects with organizations that have in-house IT staff without the need for a traditional service contract. These engagements are targeted at organizations who we feel have a significant branding impact, an important learning opportunity and/or the potential for additional work down the road. One of the most exciting changes to our services is an offering that allows us to leverage Vault9 in order to create service offerings that can be made available to serve clients that are outside of the geographic radius of any of our offices, expanding our serviceable market to the entire United States.

Despite managing multiple locations and providing services to clients outside of our geographic reach, brand has always remained our absolute top priority, never have we been willing to sacrifice it for profits or growth. Paragus has absolutely maintained its brand image as a fun-loving, innovative, market leader that prides itself on professionalism. We are a forward-thinking company with a very visible presence in the communities where we have a location or staff. Paragus has continued to stay true to its roots of maintaining its focus on client experience and satisfaction. Paragus also remains focused on creating teams with a strong emphasis on finding and placing employees that will complement each other’s personalities, communication and work styles while also closely aligning with the specific client’s needs. While we have been successful, our commitment to continuous improvement that is rooted in data capturing and analytics is stronger than ever. Despite our success, we know that there is always room for refinement and that our continued growth will always dictate the need for additional changes and enhancements. We learn from our mistakes and iterate over time to ensure that our improvements are introduced in a way that minimizes disruption. Over the past 5 years we have prioritized automation and efficiency more than we ever had before, investing in new tools, processes and services that enable our staff to spend more time doing valuable work 15

Vision 2020  
Vision 2020  
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