One Platform, One Solution

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ONEPLATFORM

ONESOLUTION

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Efficient Solutions

Central Control

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Managed/ Transferred

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Business Objectives

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Complete Capabilities

Complete capabilities Paragon’s ONEPLATFORM is a complete, fullyintegrated suite of communication solutions supported by an expert team to enable you to plan, create and deliver highly personalised communications across all channels through an easy, optimised operation.

Real-time Integration with existing systems Delivery preference management Proof & approval portal

ONEPLATFORM enables you to:

Digital signatures & web forms

• Adapt, digitise & optimise a complete customer journey • Digitally manage your customers’ responses

Self-service template & workflow management

• Unify & transform across every channel • Handle every type of customer interaction, online & offline, in one place

Real-time process monitoring

• Gain complete visibility & control across all activity, worldwide

Customer document portal

• Gain self-service for you & your customer • Ensure full compliance, support & future-proofing

Real-time reporting & MI

• Deliver complete customer communications anywhere, anytime, via any channel and in any language

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Your challenges solved

Efficient Solutions

Paragon’s ONEPLATFORM has been developed in conjunction with hundreds of leading client organisations to solve the fundamental challenges facing all organisations, delivered by a bespoke, dedicated team. Control Retire legacy systems and centralise to enable complete control over brand, content and compliance, freeing up resource to focus on your strategy. Business efficiencies Helping you to remove duplicate processes, delivering automation and seamless integration across channels and into existing systems. Regulatory compliance Eliminate complexity while increasing your speed to market, ensuring you deliver compliant communications that protect your brand. Flexible operating models OnePlatform can support a fully managed service or a complete self serve model, and any blend in between. Agility & speed to market Our operating model supports you through peak times to deliver fast reactions to market changes, keeping you ahead of your competition.

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Central Control

Central control, empowered teams Deliver complete customer communications anywhere, anytime, via any channel and in any language

With ONEPLATFORM’s fully integrated ecosystem and our expert support team, you can centralise your customer communications while empowering individual departments or regional teams to respond immediately to ever-changing customer and market demands. Central control over changes to key customer documents dramatically reduces risk, inconsistency and off-brand messaging while naturally delivering efficiency and compliance: • Total visibility and control over the customer journey • Highly efficient change implemention; one change applied across channels • Centralised control delivers all encompassing regulatory compliance • Detailed visibility across your entire customer communications supply chain • Track and trace at individual communication level; deliver instant query resolution and exceed customer expectations • React faster to market changes than your competitors to protect and grow your brand reputation

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Rapid Implementation

Seamless, rapid implementation ONEPLATFORM seamlessly integrates with legacy systems, enabling you to retire cumbersome processes and immediately access the transformational benefits of automation, collaboration and complete multi-channel communication capabilities – all with no redevelopment and minimal IT, management or re-training requirements. This gives you the power to solve your fundamental communication challenges quickly, safely and with minimal resource. • Our technologies are integrated with yours via APIs, meaning no disruption, redevelopment or major IT burden for your organisation • Dedicated implementation & change management team, experienced across many complex transitions • Full testing of all systems and processes in parallel before switching live • Successful transition is driven by our proven ‘hearts and minds’ stakeholder engagement programme • Phased roll-out or big bang implementation strategies available • Zero disruption to your usual business activity

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Self-service to unlock power & performance

Managed/ Transferred FULLY MANAGED ANY BLEND

+ Fully managed by our expert team

From fully managed to fully transferred into your own operation, ONEPLATFORM flexes to the right operating model to suit you:

+ Built & operated on our secure platform + Fully integrated with your systems & processes + Flexible management model as your requirements evolve

+ Infinitely flexible over time to suit your needs + Operating as a true extension of your team + Additional support & management during service evolution or to support you during peak workloads + Complete DR/BCP provision

+ Close collaboration with your stakeholders at all levels

YOUR ORGANISATION + We build, prove then transfer back into your organisation

Which service balance best suits your customer communications maturity model?

+ Complete self-service capabilities + Continued access to all Paragon consultancy + Continued access to innovation + Full 24/7/365 support FULLY TRANSFERRED

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Outbound Inbound

Outbound-inbound 360º solution Smart communications Automate your customer journey to provide an enhanced experience that is self-serviced and meets your customers expectations, immediately:

COMPOSE + SEND COMMUNICATION Automated / manual

AUTOMATED RELEVANT RESPONSE GENERATED

INBOUND–OUTBOUND 360º SOLUTION

CUSTOMER COMPLETES &RESPONDS

DATA AUTOEXTRACTED

BUSINESS RULES APPLIED TO EXTRACTED DATA

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Business Objectives

Our Clients

Achieve your personal & business objectives

Delivering for hundreds of ambitious clients

Whether you’re a Marketing, Customer Experience, Operations or Transformation professional, ONEPLATFORM’s solution can deliver your objectives.

Click on any of our ONEPLATFORM client logos or sectors below to find out more about the benefits our clients have unlocked:

Marketing & Customer Experience teams ONEPLATFORM gives you total brand control across your outbound and inbound customer communications. Providing real-time insight across transactional and marketing communications, your teams can rapidly adapt your messaging and remove friction from your customer journey using our innovative toolkit and channel-agnostic capabilities. For example, our eSignatures module allows compliant digital signatures to replace physical forms, eradicating process bottlenecks.

Rapid digitisation of existing print streams

ONEPLATFORM has delivered transformation results across all sectors. Benefits include:

• 100% + increase in digital adoption • £1M savings in the first year of adoption • Rapid digitisation (8 weeks start to finish) of compliant digital communications

See ONEPLATFORM in action FINANCIAL SERVICES

Digital transformation

Operations & Transformation teams

UTILITIES

You’ll benefit from a complete view of your supply chain and customer journey, with extensive performance data available in real time. You’ll be able to remove layers of complexity, consolidate multiple data sources and retire legacy systems for cost efficiency and risk reduction.

ASSET & WEALTH MANAGEMENT ONEPLATFORM for print, digital and mobile

PENSIONS & INVESTMENTS TELECOMMUNICATIONS

Paragon’s ONEPLATFORM provides a single sign-on portal giving access to every module within the ecosystem. You can design, analyse and deploy communications across every channel without duplication or specialist help.

CLIENT TESTIMONIAL This is one of the most beneficial and collaborative supplier relationships we’ve had. We now have a world-class product, giving our customers exactly what they need, exactly how they want it.

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