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Paola Lara


The mail is an important job at most companies; therefore, knowing how to write a reply is a valuable and marketable skill. Exist many types of replies; you can see the different types in this magazine

ACKNOWLEDGMENTS  An acknowledgements should be written when you receive merchandise, material, money, or information. Such a letter is courtesy, letting your reader know that his communication has reached its destination.

Gubu Toy’s 17000 NW, 47 Ave. Miami 33055, Miami Florida

March 22, 2012

Mr. Andre Guz Quality Industries 1876, Magnolia Boulevard Detroit Michigan 48233 Dear Mr. Guz: Thank you for sending us the contract to service all of Quality’s office machines for the next three years. For that reason we consider you a major client. The contract will be placed in a safe immediately and I suspect you’ll be hearing from us again soon.

Sincerely yours,

Rachel Smith Sales Assistance


 After a decision or agreement has been made either at a meeting or in conversation, it is a good idea to send a follow-up letter to establish a written record of the transaction.

Quality Industries 1876 Magnolia Boulevard Detroit Michigan 482333

April 12, 2012

Gubu Toy’s 17000, NW 47 Avenue Miami 33055, Miami Florida

Gentleman or Madam: Four days ago you told us that you receive the signed contract of your service and that you placed it in a safe. We would like to know when the service is going to start the time and the plan you have for the service. We look forward to hearing from you soon.

Sincerely yours,

Adrea Guz

Paola L.


 Confirmations are routine for such business as hotels and travel agencies, but other business may also need to send them.

Fulson Contractors, Inc. 4444 Western Avenue Boulder, Colorado 80301

April 12, 2012

Mr. Justin Michaels 622 Garth Street Boulder, Colorado 80321 Dear Mr. Michaels: This letter is to confirm the lunch date that we will be on April 7 at 1:00 p.m. at Trattoria di Marco, at the corner of Tenth Street and Western Avenue. Our driver will arrive at 12:30 p.m. we will be waiting for you.

Sincerely Yours,

Nancy Carson Architect


 Companies often request that their bill, or a portion of their bill, accompany remittances. This letter should contain any information regarding your order that is needed for the proper crediting of amount of the check.

Quality Industries, 1876 Magnolia Boulevard Detroit Michigan 48233

April 12, 2012

Gubu Toy´s 17000 NW 47 avenue Miami 33055 Florida Dear Ladies and Gentlemen: The enclosed check is to make the first payment of the contract to service all of Quality´s office machines for the next three years. The check is for $678.26. Please credit my account (No.726-18.M).

Yours very truly

Andrea Guz


 The initial order from a new customer SHOUL be acknowledged. These acknowledgments welcome the new customer and encourage further business.

Wal-Mart, Inc. 219 Logan Street Paramus, New Jersey 70622

April 11, 2012

BDRM Bedding Store 529 Eaton Avenue Bethlehem, Pennsylvania 18115 Dear Gentlemen or Madam: It’s a pleasure to have received your order on March 31, 2012 and we would like to welcome you as a new customer of BDRM Bedding Store. Your order includes the following items: 50 75 30 20 25

Beautyreat Euro Square Pillows ($14.00 each) Classic Reversible 3-piece Bedding Comforter Sets ($45.00 each) Timberland Quit Sets ($30.00 each) Twin Microfiber Sheets Sets ($14.00 each) Queen Microfiber Sheets Sets ($20.00 each)

We are advising you that the order will be shipped in two separate consignments. The first consignment will be on April 15 and the second one will be shipped when the Twin and Queen Microfiber Sheet are in stock, but we send you approximately on April 30, we call you inform about our new products. Wal-Mart, Inc. Customer Relations


 When a thorough response to an incoming letter must be delayed, receipt of the letter must be acknowledged. These acknowledgment letters are caller STOPGAP LETTERS.

Lawsen Lin Company Po Box 762, Bloomfield New Jersey 07003

April 20, 2012

Mrs. Marianne Rollins 444 Ros Avenue Caldwell, New Jersey 07006 Dear Mrs. Rollins: We are acknowledging your inquiry for April 13, for the set Floral Mist Queen-Size Shoats and Pillowcases. But unfortunately the factory is on strike and all the orders have been held up, but we assure you that negotiation is progressing and a settlement is expected soon. The order will be shipped as soon as possible. Cordially yours, Joshua Sagastume Sales Manager


 All inquiries should be answered, even those that for some reason, cannot be given a complete response. An inquiry indicates interest in your company.

The Hampshire School of Etiquette 1528 SE 3rd Avenue Portland Or 78821-4432 April 27, 2012 Mr. Cindy Jones 1234 NE Hancock Drive Woodinville WA 98072 Dear Mrs. Jones: Thank you for your letter of Friday, April 20 about next month’s weekly classes for your girls. We would like to explain that due to an overwhelming response to next month’s weekly classes, there is no available space, but a special seminar called “Etiquette for Tweens” will be available on Saturday afternoons for the next four weeks. We are sending you a brochure of the class description and an enrollment form this special program will give your daughter confidence and poise in every day and formal situations. We are looking forward to hearing from you after you have had a chance to look over the materials that I sent you. Sincerely yours, Natalia Fernandez


 Business people often receive inquiries that can best be answered by another person. In that case the correspondent must be directed elsewhere.

Horizon Technologies Inc. 325 Bedford Highway Nashua, NH 03051

April 25, 2012 Mr. Arthur Edwards Pacific Growth Propertius L. P. 2785 Kimberley Melbourne, Australia Dear Mr. Edwards: We acknowledge your request for information on wholesale prices on sportswear. We cannot supply the requested information; therefore, we are referring your letter to Mr. James Wang at the 4069 Lexington Avenue, New York; NY 10077. We can assure you that he will be in touch with you as soon as possible. Yours very truly,

Paola Lara


 There are many times when a businessperson must say “no”. When granting a favor, awarding a contract, hiring an applicant, or making any decision, saying “yes” to one person often means saying “no” to another.

Noverty Safety Equipment LTD 14th Floor Shun Koo Building Aberdeen, Hong Kong April 27, 2012 Mr. Lean Stone Maxime Sportswear Manufacturing Co. Inc. 842 Seventh Avenue New York NY 10018 Dear Mr. Stone:

Unfortunately, we cannot supply the requested information, but I am sure that Mr. James Wong, our sales manager, will give you the requested information. Thank you for the interest you have given us in our products. If we can be of any more assistance to you, please call our office at any time. Sincerely yours,

Carlos Yankon Sales Producer

BY: Paola Lara th

5 Secretarial B 213-13


This magazine is about the different types of replies that exist.


This magazine is about the different types of replies that exist.