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Issue 31 | SPRING 2014

Improving the Reader’s Experience with e-books Giving readers what they want

Create a streamlined, comprehensive, integrated eBook library system to meet reader needs and expectations.

PATRON-DRIVEN ACQUISITION

How Bournemouth University reaps the benefits.

Customer-inspired innovation:

The genesis of the 3MTM Cloud Library.


WELCOME TO PANLIBUS

14-15

The spring issue 2014

Giving readers what they want

Welcome to the spring issue of Panlibus Magazine.

12-13 “Discover the Magic” – SOLUS and The Reading Agency, Summer 2014

4-5 Improving the reader’s experience with e-books in public libraries NYPL provide us with an update nearly two years on from an original feature in 2012, looking at how they have improved and delivered e-books provision in the library, thereby improving the reader’s experience. 6 Customer inspired innovation – the genesis of the 3M Cloud Library Following their launch in the USA over two years ago, 3M explain their journey to deliver digital content to the library market as they embark on international expansion. 8-9 Patron-driven acquisition: strategies for supporting collection development and service excellence Chris Spencer at The Sir Michael Cobham Library, Bournemouth University, provides us with an insight into their patron-driven acquisition (PDA) strategy, and explains why and how this is a valuable tool for developing the library’s collections in partnership with the University community. 10 Edinburgh Libraries Your Library Graham Mainds, Service Development Leader at Edinburgh, gives us more insight following the relaunch of My Library this January to bring on-line services and resources to a much wider audience. 12-13 “Discover the Magic” – SOLUS and The Reading Agency 2014’s “Summer Reading Challenge” from the Reading Agency brings augmented reality to life. Working in collaboration, SOLUS will add some digital magic to the challenge and

the “Mythical Maze” will come alive through a free downloadable mobile application. 14-15 Giving readers what they want OverDrive relate some of the research and evidence in support of e-books and talk about creating digitally empowered library communities through the creation of a streamlined, comprehensive, integrated e-book library system. 16-17 Public libraries and e-books: cause for optimism or concern? Stephen Edwards, Co-Chair at Shelf Free, reviews the position around e-lending in the public library sector, explores the challenges and opportunities and encourages more contributors to get their voice heard. 18 Cityread London 2014 Two years after the launch of the first reading festival, Stellar Libraries talk about their work and experience to put libraries on the centre stage and provide further information relating to Cityread 2014.

E-resources and e-books bring about much discussion and debate. In this edition, with articles from public and academic libraries, key suppliers providing valuable solutions into the sector, and organisations that support, influence and promote the work of libraries to the wider community, we examine the latest e-book and e-resource developments. Back in the summer of 2012, New York Public Library wrote a feature for Panlibus, titled “The value of public libraries into the e-reading ecosystem”. Since then the ecosystem has evolved and within NYPL, the e-reading service offered to their patrons today has greatly improved and continues to develop as a core feature of their collection strategy and the digital user experience. This January saw the relaunch of Edinburgh’s My Library, which features links to more than 50 sites and apps and offers a single access point for all online resources and services. Edinburgh were shortlisted for the ‘Smart Governance’ Eurocities award for their outstanding transformation, offering a digital one-stop-shop that brings together the city’s library facilities with local information, services and activities and utilises seamless 24/7 mobile and online access. We also feature some key initiatives taking place over the coming months. The Reading Agency in collaboration with SOLUS will bring augmented reality to life through the “Mythical Maze” and Cityread London returns in April with lots of new partners including OverDrive who will be strengthening their e-book offer for library users. Finally, a look at e-books wouldn’t be complete without contribution from content providers and so naturally we have included articles from OverDrive, and also 3M in relation to their digital e-book platform, 3M Cloud Library, offered today in the USA. As always, we encourage you to get in touch with your thoughts on any of the articles. If you have any topics you would like to share with the library world in future issues then I encourage you to drop me a line.

Wendy Pugh Editor, Panlibus Magazine

20 Reference Online enters a new era with SCL and Jisc Collections Ben Taplin, Project Manager at Jisc Collections, outlines their objectives working with Reference Online to offer public libraries online resources that libraries and their users want from trustworthy sources.

libraries-panlibus@capita.co.uk

26 Spotlight on Nielsen LibScan library borrowings for 2013 If you have followed the Nielsen LibScan data in previous issues, it will come as no surprise that during 2013, Crime, Thriller & Adventure dominated the Nielsen LibScan Top 10 chart with six out of ten titles appearing in that category.

ISSN 1749-1002

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www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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E-books in public libraries

Improving the reader’s experience with e-books in public libraries Christopher Platt, Director, BookOps – the shared technical services collaboration between NYPL and Brooklyn Public Library In the summer of 2012, I was invited to contribute to Panlibus the New York Public Library’s position on the value of public libraries in the e-reading ecosystem in the United States. While facing publisher uncertainty over libraries’ impact on their sales, our patrons were using our service in record numbers and we were actively moving towards a more integrated, participatory user experience with the implementation of our nypl.bibliocommons.com discovery layer. That ecosystem has evolved since then, partly because of strategic partnerships we put in place to test models for offering content from hesitant publishers, partnerships among the existing and new service providers who must knit their technology together in new ways to offer a superior patron service, and partnerships with our peer libraries to help inform and influence e-content platform development. The e-reading service we offer our patrons today has improved and continues to develop as a core feature of our collection strategy and our digital user experience strategy.

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

In 2012, we invested significant effort reaching out to the four major US trade publishers who were not releasing current e-book content into the library lending market. Our position was clear: we were willing to negotiate with each of them to offer the New York Public Library as a pilot case for them to step responsibly into library lending, with the ultimate intent that they would use the information to expand to libraries nationally. The discussions were fruitful and led to partnerships with two publishers. The first pilot was with Penguin Books USA, which began in September of 2012. They had previously sold their e-books to libraries but had backed out over concerns of how their titles were being managed and the business model under which they had been sold. They were eager to return to libraries and welcomed the opportunity to discuss a different business model that would allow them to re-enter in a careful way that could evolve and expand. Specifically, our negotiations led to copy-level licenses that would need renewing after a set period, and a six month delay in releasing new titles to libraries. The former was contingent upon fair pricing, and the latter we agreed to for the purposes of the pilot with the understanding that in practice, a six month delay would affect a small percentage of overall users of any title, and that a precedent had been set with major movie studios

delaying new release DVDs to libraries. As we anticipated, the data Penguin received and the feedback from other libraries closely watching this pilot allowed the publisher a comfort level to remove the six month release delay a few months into the one year pilot. The pilot ended in September of 2013, and Penguin has indeed expanded fully into the US library lending market. The Penguin pilot also allowed the New York Public Library an opportunity to test a newer entrant into the e-book platform market, 3M’s Cloud Library. We had been exploring a reasonable way to test alternatives to Overdrive, our main e-book provider. We launched the pilot with 3M as a partner and focused all new Penguin content to that platform to keep the collections clean. 3M proved robust and gained a solid user base among our patrons, which gave us the comfort level to use them for the second publisher pilot: Simon & Schuster. Launched in May of 2013, the Simon & Schuster negotiations arrived at a pilot model that was not altogether different from the Penguin renewable licenses at a fair price. The differences were that the Library was interested in a more integrated patron experience and launching in-catalog sales, which is why we brought Bibliocommons into the discussions.


E-books in Public Libraries

With 3M’s platform as the source content and Simon & Schuster’s approval, Bibliocommons developed an in-catalog e-book reader that allows the patron to download the e-book to their device, or choose to open it directly in the Bibliocommons web interface and read it there. Bibliocommons also developed incatalog sales, initially with Simon & Schuster e-books but since expanded to physical items as well. A patron can choose to check out the Simon & Schuster e-book, or purchase it. Either way they can manage it in their library account and see it alongside other titles they have checked out or purchased. This allows the library to provide a more integrated user experience and offer an additional option to patrons who may elect to purchase the book outright. The library gets a small royalty for every purchase. We knew going in that patrons are not accustomed to purchasing via the library, and in fact, seven months after this incatalog purchase option was developed, only $450 in books have been purchased through Bibliocommons. We continue to monitor all aspects of the Simon & Schuster pilot until May, and the publisher has already expanded it beyond New York City to other libraries and other platforms, which indicates they are serious about remaining in the library lending market. As a public library we are mindful of the responsibility to expend our materials funds carefully, requiring the choice to acquire the content our patrons want and need, and the choice to choose that content from as competitive and innovative a marketplace as possible, so that our communities benefit from an excellent and integrated user experience. This issue came to the forefront as we worked through bringing our pilots forward. How could we offer content from competing platforms without creating a cumbersome user experience that would silo patrons into

platform applications that preclude the ability for the patron to be connected with or at very least discover materials and services from across our range of collections? Our experience to date had been that platform vendors had created all-or-nothing turnkey platform solutions designed to fully exclude competitors from a customer’s space, rather than allow multiple competing vendors to participate in that same space in an effective, integrated manner. The New York Public Library knew it was not alone in facing this challenge. In Spring of 2012 we reached out to a number of peers to start a conversation about what public libraries envisioned an excellent patron experience around e-materials to be in an increasingly competitive market. For the initial conference call we expected approximately twenty libraries to participate, instead, the call included sixty-seven library leaders from across the US and Canada, eager to take the conversation forward, soon called the Readers First Initiative. Within a few short weeks in May of that year, Readers First published a set of four principles around library e-materials use that libraries could sign on to and use to educate technology vendors who wish to serve in the library e-lending space, found at www.readersfirst.org:  earch and browse a single comprehensive • S catalog with all of a library’s offerings at once, including all e-books, physical collections, programs, blogs, and donor opportunities. Currently, content providers often only allow searches within the products they sell, depriving users of the comprehensive library experience.  lace holds, check-out items, view • P availability, manage fines and receive communications within individual library catalogs or in the venue the library believes

will serve them best, without having to visit separate websites (libraries, not distributors, should be enabled to manage all interactions with users).  eamlessly enjoy a variety of e-content. • S To do this, libraries must be able to choose content, devices and apps from any provider or from multiple providers, without bundling that limits a library’s ability to serve content they purchase on platforms of their choice. • D  ownload e-books that are compatible with all readers, from the Kindle to the Nook to the iPad and so on. The Readers First Initiative launched at BookExpo America and the ALA Annual Conference in June of 2012, garnering further support, with 292 library systems representing 199 million readers from around the world signed on as of February, 2014. To facilitate understanding of these principles, and to add weight to the signatories’ commitment, the Initiative recently worked with platform vendors to publish the ReadersFirst Guide to Library E-book Vendors, also found at www. readersfirst.org. These have been a busy two years for the New York Public Library, but we are not pausing for breath. We understand that much of this effort is focused on improving access to content. To continue to provide an excellent, life-enriching experience for our patrons, we must shift more of our focus to what comes of access—the experience of reading, of learning, and of creating. That strategic process is just beginning, stay tuned.

FIND OUT MORE Email: christopherplatt@bookops.org Web: www.nypl.com

www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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Customer-inspired innovation

Customer-inspired innovation:

The genesis of the 3MTM Cloud Library Matt Tempelis, 3M Library Systems Business Manager

When 3M first approached publishers about selling their digital content into the library market, the unanimous reaction was, “What is the Post-it™ Note company doing in e-books?” Perhaps a few librarians thought the same thing. But for 3M, it was a natural extension upon the innovations we’ve been bringing to the global library market for more than 40 years. As most people know, the 3M Company is a diverse, multi-national company best known for Post-it notes and ScotchTM Tape. At our core, we are focused on 3M’s vision of advancing every company, enhancing every home, and improving every life through 3M technology and products. Like many serendipitous stories from our proud history, 3M first entered the library market with exciting technology looking for a home. Scientists found that the same technology we used to invent audio tape was a perfect fit for helping secure the circulating collections in libraries. As we entered the market, we began to learn more about the needs of our library customers. They wanted help with some of the menial tasks at the circulation desk, so we developed the first self-service kiosks for libraries. Customers asked us to help them ease workflows, simplify collection management, and reduce back-office complexity, so we developed a suite of RFID technologies specifically tailored for the needs of the library market. Our libraries asked for help encouraging visits and circulation, so we introduced self-service software that incorporates library promotions and recommended reads into the check-out experience, ensuring that the last impression a patron has at the library will keep them coming back. We also began to hear growing frustration with the digital lending solutions. Our customers told us that digital content usage was growing, but the solutions on the market caused a lot of user confusion. Librarians were

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

spending more and more time troubleshooting technical issues, answering how-to questions, and explaining why certain publisher’s books were not available in the digital library. We knew there had to be a better way. From those early conversations, the 3M Cloud Library was born. Through our primary research, we found that libraries looking to improve their digital lending solutions saw 3M as a trusted partner in delivering quality, innovative solutions. Though we weren’t in content or cloud-hosted technology at the time, the marketplace trusted that we would listen to their needs and rise to the occasion. Publishers provided quite a different challenge. At the time we began speaking with them, only two of the big six US publishers were selling to the library market. But we helped them see the benefit of our market entry and gain trust in 3M as a business partner. New technology investment and management support are tightly linked. Certainly, gaining that support during a global downturn wasn’t easy! Fortunately, the story of our customer need was compelling and the pace of growth in digital lending was attractive. By linking this key initiative to our strategic vision to connect libraries to their community, we were able to accelerate our technology investment and quickly deliver a solution that changed the digital lending landscape. Within 18 months, our team went from dream to a commercialised product. In so doing, we think we’ve helped change the digital lending landscape for the better. We began with three simple design principles

that derived from our research: The 3M Cloud Library should be easy to use, it should connect to the community, and it should build on the Library’s LMS investment. All a patron needs to use 3M Cloud Library is their library card. Sign in one time, and you never need to do so again. We brought both cloud and native application technology to the market to enable automatic synching across the devices. We introduced in-library Discovery Terminals to highlight digital service at the library and allow discovery and check-out of digital content on the spot. Librarians told us they want their OPAC to remain a key part of the user work flow, so we created a full suite of APIs to enable that. Moreover, since we’ve entered the market all of the Big 5 publishers are selling digital books into libraries in the US, with other countries warming up to the idea as well. More than two years after launch of the 3M Cloud library, we’ve made great progress thanks to a great team and wonderful customers. We’ve spent considerable resources developing tools and work flows that delight content acquisition librarians. We’ve developed unique content sharing and consortium capabilities. We’ve begun our international expansion with our launch into Canada. Most importantly, our consistently growing customer base has seen that adding the 3M Cloud Library dramatically grows their digital circulation, expands their user base, and helps them focus on what they do best helping customers connect with great content and services.

FIND OUT MORE Email: librarysystems1@mmm.com Web: www.3M.com/cloud


Patron-driven acquisition

Patron-driven acquisition: strategies for supporting collection development and service excellence By Chris Spencer LLS Procurement & Systems Development Manager, The Sir Michael Cobham Library Bournemouth University Bournemouth University Library view patron-driven acquisition (PDA), also known as demand-driven acquisition, as a valuable way of developing the library’s collections in partnership with the University community. The PDA supply models enable a library to ‘seed’ the library catalogue with records of e-books or print books prior to purchase, the purchase triggered when an item is used or requested. The trigger mechanism varies depending on the PDA model chosen and can be automated or mediated and in the case of e-books may involve rental prior to outright purchase. Bournemouth University Library introduced an e-book PDA pilot in December 2010 to evaluate what impact it might have on the perennial student feedback of ‘not enough

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

books’ and to obtain an understanding of the likely costs and administrative workflows involved. Cost was an important factor. The budget was limited and it was important that the pilot had longevity and that funds were not exhausted within the first few weeks. With all this in mind, we considered that thorough planning was important. This included time spent with the e-book supplier fine tuning the profile. The plan covered the core subject areas taught at the University and the list generated by the profile was deduped by the supplier against existing library holdings. The list was then reviewed by library staff, filtering out unwanted items until all were satisfied it represented e-books that would have been purchased in the traditional way if budget had been available. To optimise the user experience and minimise workflows the PDA model chosen was automatic purchase after two separate accesses with the purchase costs charged to a deposit account set up in advance.

1700 records were added to the catalogue at the start of the pilot which ran between December 2010 and February 2012. A further 1100 records were added during that period. A total of 1094 e-books were ‘purchased’ from the plan at an average cost of £66.50.This compared favourably with the average price of books purchased over the same period by staff selection. This was £81.97 for e-books and £30.56 for print books. Usage during the first 9 months was also favourable, with over 68% of items purchased having three or more accesses and over 25% having nine or more accesses. The success of the pilot encouraged us to explore the use of PDA models further. Up until this point we had not actively promoted the service as we wanted to prove that PDA added value to collection development. The early results convinced us that PDA had a part to play and so we began promoting PDA and the benefits it brings to resource provision.


Patron-driven acquisition

We also piloted PDA plans with a second supplier operating a different access model, and targeted specific student groups where National Student Survey (NSS) feedback had been poor. Whilst these pilots were successful in terms of student satisfaction of resource provision, operating PDA with more than one supplier can be challenging administratively. Quantitative and qualitative data from the pilots reassured us that PDA complemented traditional collection development and was worth continuing with in a managed way. From 2012-13, four subject specific plans have been operating successfully. Having had PDA plans operating for three years, it has been possible to evaluate usage data in more detail. Of concern to some is that after purchase, PDA items may have limited use. Reviewing usage of the items purchased during the first 12 months reveals that 14% had no further use during the following 24 months. This is a similar level to print books purchased during the same period where 18% of the ‘loanable’ items had no loan activity in the two years after purchase. However, 53% of the PDA items purchased saw ‘return’ usage in both 2011-12 and 2012-13 academic years.

The success of the pilot encouraged us to explore the use of PDA models further. Up until this point we had not actively promoted the service as we wanted to prove that PDA added value to collection development. Whilst return activity for some titles can be low, a significant number are being used regularly. Usage data for 2013 reveals that 24% of titles had ten accesses or more during the year, the most popular title having over 800 accesses. Similar activity was seen for 2011 and 2012. COUNTER BR2 reports, which measure the number of successful section request per title, also revealed some ‘big hitters’. This information can be used to identify titles that might be considered for addition to established reading lists as titles the students have found useful, to complement those titles recommended by academic staff. It has also been noticeable that book loan requests via inter library loans have decreased by 40% since the introduction of patron plans suggesting that PDA may also be supporting research. On reflection we believe that PDA complements traditional collection development processes and the time spent at the planning and review stage is well worth the effort.

Areas where development from Library Management System and e-book suppliers would be welcome include improved workflows for bulk importing of MARC records into the library catalogue and the deletion of the records of ‘unpurchased’ items at plan closure; customised MARC records to identify PDA items in the catalogue and their concurrent user level, and improved usage reporting for easy identification of PDA e-books. Going forward, we are planning to introduce further subject specific plans, plus more that are targeted at specific user groups to support service excellence in areas where dissatisfaction has been identified. We are also interested in exploring ‘mediated’ PDA for print monographs and also reference books that are traditionally purchased by standing order.

FIND OUT MORE Web: www.bournemouth.ac.uk/library

Capita delivers bespoke library management system to further education colleges Capita announces the launch of its college library management system (LMS) Strato, specifically designed to meet the needs of further education (FE) colleges. Born out of Capita’s cloud-based LMS and Capita’s considerable experience in the academic library market, the software aims to transform college libraries and enhance the overall student experience. Optimised for mobile devices, such as smartphones and tablets, the cloud-based solution enables students to search for both physical and electronic library resources from a single search box, wherever they are and whenever they want. It also means that staff are able to use tablet devices to provide library services while on the move around the college, increasing the time they have to spend supporting students.

“Following the Government’s recent announcement to lift the cap on higher education places, it has never been more important for colleges to provide a great library service. As colleges provide more higher education, there will undoubtedly be more emphasis on them to provide students with access to the same experience that they could receive at higher education institutions,” says Karen Reece, head of libraries at Capita’s software services business. “We’ve been working closely with further education colleges to create an LMS that would meet students’ growing expectations, as well as a system that makes life easier for college staff.” “In addition to improving efficiency and students’ experience, colleges will also have the added benefit of being able to integrate our software with self-service kiosks and systems

across other departments in their college, such as their virtual learning environment. This will ensure they can offer students a more joined up service in what is a competitive market.” Join Capita at the Strato launch event on Thursday 3rd April 2014. To secure your free place simply visit www.capita-software.co.uk/ stratolaunchevent If you have any questions regarding the launch event or Strato, please don’t hesitate to contact us by calling 0870 400 5090 or by emailing libraries@capita.co.uk Visit: www.capita-software.co.uk/strato

www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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Your Library, Edinburgh

Your Library, Edinburgh Graham Mainds, Service Development Leader, Information and Digital Team Edinburgh Libraries January saw the launch of a brand new version of Your Library, Edinburgh Libraries’ gateway site to its online resources and services. Featuring links to more than fifty sites and apps, the new site makes it easier than ever for library members to find information, learn new skills and pursue their interests. People are using the site to download magazines with a free subscription to Zinio, test their driving proficiency with Theory Test Pro, search for sources of funding with edinburgh4community or simply for renewing their library books. This is not the first incarnation of the Your Library site, and it builds on some of the thinking behind the existence of its predecessor. The success of the previous version convinced us that having a single access point for all our online resources and services was a good idea, but we also recognised that the site itself needed a complete overhaul. We needed a site that displayed well on mobile devices and reflected library branding used elsewhere. Feedback from users and staff stressed the need for a less cluttered, more intuitive design. This design would have to take account of twin aims: it would have to be as easy as possible for library members to find and carry out what you could call our ‘top tasks’ (for example renewing loans or downloading e-books) while increasing the ‘discoverability’ of resources and services which might not be as readily familiar to the majority of our audience.

We also wanted a separate look and feel for children’s content, an improved search facility and closer integration between the online resources and other information about the library service. So we got together with designers and developers to make this vision a reality. The first version of the site was ready for the Edge conference in February 2013, there was then a period of reflection. Once we’d considered the feedback from colleagues and customers we resumed work in the summer with the new site going live in December. It was heartening to discover that the people who worked with us on the project understood and embraced our plans for the site. Involving people from outside the library service was incredibly useful as they were able to view things from a user’s perspective. User testing was a key part of the development process. This helped us to maintain our focus on the needs of library members. Through evaluation sessions we could pick up on and resolve issues relating to areas such as confusing navigation and unhelpful wording.

The result of all this work is a site which we feel will help bring our online services and resources to a much wider audience. The new site is more user focused. The design allows us to highlight the resources that we know are already popular with customers, bringing these to the attention of new users. By identifying an audience or outcome, such as starting a small business, learning a language or downloading an e-book, we have signposted customers to the resources that will help them most. We are using Google Analytics to monitor and assess use, looking at how, for example, inclusion on the home page affects the usage levels of a particular resource. We anticipate that the site will develop and change in response to the needs of the people who use it. We’d encourage you to explore the site for yourself, and if you have any comments suggestions or questions about it, we would love to hear from you.

FIND OUT MORE Email: informationdigital@edinburgh.gov.uk Web: www.yourlibrary.edinburgh.gov.uk Web: www.capita-discovery.co.uk/edinburgh

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries


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Discover the Magic

“Discover the Magic” – SOLUS and The Reading Agency, Summer 2014 Neil Wishart, Director, SOLUS For several years now, augmented reality has been talked about and demonstrated at library conferences as the next big thing in user engagement. Whilst impressive in demonstration, so far, there have been no practical implementations in Public Libraries in the UK. This year, a new development with The Reading Agency’s Summer Reading Challenge “Mythical Maze” will change this. An innovative collaboration between SOLUS and The Reading Agency will excite and engage children across the UK and hopefully attract many more children into libraries in the summer months. The Reading Agency recently announced that a record 810,089 children took part in the 2013 Summer Reading Challenge in libraries, a 9% increase on participation in 2012. Almost 70,000 children joined a local library and over 3.5 million children’s books were borrowed over the period. It’s predicted that the “Mythical Maze” will see records broken again as children get caught up in a legendary adventure in their library.

versions of ten well known mythical creatures - including a Minotaur with fluffy rabbit slippers! Each child who takes part (and we’re expecting over 800,000 in 2014) is given their own special fold-out poster to get started… the inside spread features a fantastical maze, and as children borrow and read library books over the summer, they collect stickers of these mythical creatures to stick on their poster and complete the picture.

in the library, which children have to find. These are sized so even the smallest libraries and mobile libraries can take part. Participating libraries can download and print-off the characters or purchase printed copies.

Some of the stickers are scratch and sniff and this year an added motivation to collect all the stickers will be the “digital magic” added by a new SOLUS app. This will also let children collect the mythical creatures on the “Mythical Maze” app. For every sticker they receive in the library, they’ll get a digital reward on the app – which should also motivate children to collect the stickers and thus finish the challenge, pushing the completion rate and participation in the Summer Reading Challenge to record levels.

When children find the mythical characters hidden in the library using the app, the AR triggers the legend to life on their device, animating them and allowing the child to keep the character in its own place in the “Mythical Maze” on the app. Remember the “Tamagotchi”….. but with a quantum leap in graphic design and 2014 screen resolutions!

This year that “hunt” will be enhanced with the latest SOLUS technology so that families with smart devices can take advantage of an exciting interactive experience and game.

As children collect more and more characters they will also get rewards for finding them. When they’ve found three, they’ll get

SOLUS will add some digital magic to the challenge and the “Mythical Maze” will come alive for children and “big kids” accompanying them. Children or their families will be able to download a FREE mobile application onto their devices (iOS and Androids) and their augmented reality experience will begin: sol. us/mythical Even before they enter the library, the “Mythical Maze” app will use AR triggers in promotional materials, such as the Summer Reading Challenge promotional posters and invitations, to give the viewer exciting content, implanted to “wow”. This element is designed to engage children, encourage them to visit the library and take part in the challenge, however, when they enter the library, the magic really begins! Following suggestions by children in special workshops, the revered illustrator, Sarah McIntyre, has created contemporary

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Interactive treasure hunt

Over 3,500 libraries and mobile libraries in England, Wales and Scotland run the challenge, and this includes arranging additional activities to keep the children and their families entertained over the summer. For many years, a popular activity has been the annual character hunt which features characters from that year’s challenge, hidden

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

to play a specially designed game on their device, after six another game and if they collect all ten, another game and a virtual gold medal. Libraries will also have the option to stagger the placement of the mythical character pictures throughout the holidays to encourage further visits to the library to find them all.


Discover the Magic

At the heart of the Summer Reading Challenge is the crucial goal of trying to encourage more and more children to read for pleasure. Encouraging reading during the school holidays is hugely important as that break from the classroom often sees progress slip back. Research shows that taking part in The Reading Agency’s Summer Reading Challenge helps prevent the “summer reading dip”. What’s crucial then is that the “digital magic” also encourages children to read books, the key part of the challenge. The technology doesn’t stop there. At the end of the challenge, children could have the option to receive future updates and content from The Reading Agency. With ambitious future programmes in development, the magic will continue and ensure that children can be encouraged moving into the future. Neil Wishart, Director of SOLUS, explains, “We are delighted to be supporting The Reading Agency in their hugely important work with libraries through the Summer Reading Challenge. Encouraging children to read is difficult; I know through the experience of trying to encourage my own children to take their eyes away from their tablets. The easy thing to do is give in, but it’s crucial for children

that we don’t. Libraries and the Summer Reading Challenge are massively important in ensuring that today’s children grow up reading and I hope that by combining their gadgets with gaming and cutting edge augmented reality, an added incentive will be there this summer. Companies like SOLUS can help and we are really proud to be involved.”

diluting the core aims of encouraging reading for pleasure and experiencing the library as a contemporary, welcoming and dynamic community space for the whole family. This partnership, with the SOLUS expertise, allows us to achieve more than we can on our own and shows that digital apps can be about peer/ family activity – not necessarily an isolating experience for the user!”

Liz McGettigan, Director of Digital Library Experiences at SOLUS, adds, “There is such a lot of competition for people’s time these days. Our customers, especially young people, now have very high expectations of exciting digital and interactive experiences as part of their everyday lives. This is a digitally magical step forward for libraries and just one of the exciting and innovative ways we at SOLUS can support libraries to keep people coming.” Anne Sarrag, Director of the Summer Reading Challenge agrees. “On behalf of the many libraries who run the Summer Reading Challenge, we welcome this support from SOLUS, which enhances the reading challenge experience and demonstrates the value-added fun, engagement and motivating activities that appeal to today’s digital natives! This is about applying digital technology thoughtfully to complement the existing challenge - without

FIND OUT MORE Email: info@solus.co.uk Web: www.solus.co.uk

All illustrations © Sarah McIntyre

www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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Giving readers what they want

Giving readers what they want Create a streamlined, comprehensive, integrated eBook library system to meet reader needs and expectations.

Claudia Weissman, Director of Education and Library Sales, OverDrive Today’s libraries are expected to be everything to everyone – a research centre, an entertainment portal, a quiet escape, a technology facility and so much more. Libraries have evolved to become increasingly digitally-empowered through eBooks, online resources and digital management systems. As the world becomes more technologically advanced, libraries must continue to progress to best serve their readers.

The digital difference

People have differing needs and a variety of preferences, and a library’s local community is a mix of all types of readers. There are those who are young, old, studious, visually impaired, technically savvy, good readers, reluctant readers, business professionals and bookworms – and there are readers who have not been to the library in years. By offering an eBook lending service, libraries reach more of their community members by giving them a choice of how, when and where they would like to read. For example, research shows that eBooks are beneficial for visually impaired readers. On their website, the Royal National Institute of Blind People recommends eBooks as a simple way for those with limited sight to enjoy reading. Digital font sizes can be increased or decreased, and backlight colors and brightness can be adjusted to a user’s preference. Digital audiobooks are another option for visually impaired booklovers. Evidence also points to a preference of eBooks among reluctant readers or those just learning to read. According to a recent study by Scholastic, half of children aged 9-17 said they would read more books for fun if they had greater access to eBooks. The appeal of using an exciting device, the possibility for large print, the privacy of an anonymous book title and the visual compilation of thousands of book jacket images to browse may help motivate a reluctant reader of any age to enjoy

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more books. In the near future, enhancements such as synched audio to text, gamification and fixed layouts for graphic novels and children’s books will engage readers more than ever. By its very nature, eBook lending enables access to reading material 24 hours per day, seven days per week, no matter the reader’s schedule or the physical library’s hours of operation. Support for eBooks on major desktop, laptop, mobile and tablet devices means that readers can borrow and enjoy eBooks virtually anywhere: at home, at the office, at school or on the go. A rise in understanding these types of benefits led to recommendations in the recent Sieghart Report, the Independent Review of E-Lending in Public Libraries in England, that public libraries should be able to offer remote e-lending service to their readers, free at point of use, with “frictions” to evolve over time to protect publishers and booksellers. In response, the government recommended a number of pilots to run in 2013 to test business models and user behaviors. The Publishers Association (PA) is in the midst of a one-year study with three libraries in the UK that use OverDrive eBook lending services to determine best practices for e-lending. Through this pilot program, OverDrive is working with the industry to get more eBooks in the libraries and develop the right business models for publishers.

Trends in eBook reading

The UK is the world’s fourth largest eBook market, behind the US, China and Russia, according to consultancy IDC. Analysts at Nielsen predict that 2014 will be the year when fiction eBooks overtake sales of fiction paperbacks in the UK. Libraries in the US have already noticed a shift. A Pew Research study shows that bookborrowing habits are changing, with many library members going to library branches less and using the library website more for eBook and audiobook borrowing. As a result, many librarians report that a portion of funds for purchasing printed books or other physical media have been reallocated to eBook

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries


Giving readers rhat they want

purchases. A majority of these librarians are excited about the role that eBooks have played in their institutions and how digital reading has added to patrons’ lives, the Pew study says. OverDrive has seen a reflection of this in their UK partner libraries as well. OverDrive’s eBook lending platform is used in approximately 50 percent of UK public libraries, and in 2013, more than 1.35 million digital titles, including eBooks and audiobooks, were borrowed from those libraries, an increase of 71% over 2012. With the increase in demand for eBooks and audiobooks, libraries are challenged with providing a website and lending platform that work seamlessly together to provide access to digital titles anytime, anywhere for their patrons. Libraries continue to add more content for their members in the form of eBooks, digital audiobooks, music, and video alongside their traditional print offerings, and integrated solutions have become increasingly important for a streamlined user experience. As the population becomes more digitally-oriented, reader expectations are leaning toward on-demand, easily acquired information and fast response. They’re used to having what they want at the click of a mouse or the tap of a touchscreen. The point of entry is often the library’s website, where patrons expect to find all of the library’s materials in one central, easilynavigable location. It’s the library’s responsibility to draw in their community by creating an online environment that is inviting, simple, comprehensive and fully integrated.

Integrated solutions

When a library’s online presence integrates organisational structures such as finance systems, online payment systems and CRM databases into one comprehensive LMS, it saves the library time, money and resources. Taking that concept a step further to offer convenience for library patrons, libraries are now able to integrate search and browsing, user authentication,

sampling and borrowing all in one place without the patron needing to leave the library’s website. Services such as Capita and OverDrive are able to work together to not only make things easier on the library’s systems and processes, but also create an unmatched user experience for patrons. Cuyahoga County Public Library in the US is a great example of a library taking steps to do exactly that. Their website (http://ccpl.lib. overdrive.com) uses APIs to integrate their LMS with their search, patron authentication and metadata, simplifying processes for both the library and its members. Furthermore, the library is in the process of integrating a circulation API that will also enable samples, checkouts and holds. The library also has a dedicated kids’ eReading Room, which separates all of their children’s titles from more mature content to provide a safe browsing and borrowing area for their young readers without having to leave their website. Likewise, Liverpool Libraries and Information Service uses APIs to integrate their processes and services on their website, http://www. readliverpool.co.uk. With this free integration, all materials’ metadata is displayed within the library’s online catalog, search and discovery is incorporated simply through HTML5 without the need for additional software. They also have a modern, clean design with easy navigation and all resources in one place.

Looking ahead

eBooks will continue to rise in popularity, and technology will continue to advance. New enhancements will create a fully-immersive, interactive reading experience that patrons will want to be a part of, and libraries will be able to offer it to them. Fixed layouts for graphic novels, interactivity including quizzes and games, multimedia and synched audio to text will be coming soon for eBooks, delivering more value through the digital collection and a more engaged community of readers. To effectively evolve in the modern age and keep up with patron expectations, libraries must offer content that readers want, how they want it, when they want it, and with as much simplicity and reliability as possible. Keeping well stocked with eBooks, audiobooks, music and video to complement the physical collection is important to offer choices to readers. Maintaining an up-to-date, fully integrated and seamless user experience on the library website is vital for both the patron and the library staff.

FIND OUT MORE Web: www.overdrive.com

www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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Public libraries and e-books

Public libraries and e-books: Cause for optimism or concern? Stephen Edwards, Co-Chair, Shelf Free On one hand, the post Sieghart report outlook seems reasonably rosy. The patient work of the Society of Chief Librarians and Shelf Free e-books group has apparently worked and the theoretical debate on remote downloading via library websites appears to be over. Pilots are under way and will hopefully prove once and for all that e-lending does not adversely affect e-book sales, but, rather helps the market to grow. Those authorities with existing services are no doubt all seeing significantly rising use. In Hampshire, for example, over 15,000 people have used the service since it started and January 2014 is

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currently on course for over 12,000 downloads, a 300% increase on three years ago. However, these figures are put into context by a recent Telegraph report that indicates that half the population now owns or has access to a tablet computer. Perhaps all our usage statistics could and should be much greater. This surely raises challenging questions, such as: how do we respond to potential demand that is there now when the range of publishing available for us to purchase is so small? Also, how do we respond to the needs of 50% of the community that can’t afford or ignores things digital? In addition, the awful question looms of whether waiting another 12-18 months for the logjam in the UK marketplace to break will mean that we have missed the boat. Recently,

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

Overdrive proudly reviewed progress over the last 12 months and saluted the addition of major publishers to its catalogue including Hachette, Simon & Schuster, Macmillan, and Penguin. So, if 13,000 Simon and Schuster titles are available for libraries to purchase in the USA, how many of them are available to purchase here? Well in terms of e-books as opposed to audio, you guessed it – zero. If the ‘Buy it Now’ option is working well in the USA, why could we not make a greater feature of it here now in the UK? Of course, we must acknowledge that commercial realities of the size of our business and the sensitivities of the UK market mean that we will have to wait for the outcome of the Sieghart pilots to point the way forward. However, it should not be just a question of waiting patiently and quietly for a few crumbs to fall from the rich man’s table.


Public libraries and e-books

It may be true that practical questions around the friction needed in e-lending or the exact nature of business models required to ensure publisher and bookseller viability remain to be teased out by the pilots – but we should not shy away from pointing out the implications of slow progress for the viability of libraries and their digital role.

at least we as individuals can help promote arguments in favour of e-lending. How many of us can articulate what libraries can positively bring to the table when, despite the best attempts of CILIP and EBLIDA to deal with issues of copyright and readers’ rights, commercial interests will largely determine what will happen? Of course, at a time when

voices heard. More contributors to Shelf Free work are welcome and bloggers are invited to add their thoughts to the posts on our website: http://shelffree.org.uk/

Addendum - Values and Value of Public Library E-Lending:

Public libraries have a key role in widening access to e-books, reaching out to all sections of local communities including those that cannot access printed material easily or can only access services remotely. As with printed material, our role is to provide access for all and to ensure that e-books are not limited to those who can afford to purchase them or the latest piece of ‘kit’. Could we not as a profession, as individuals within the profession, and as local authorities, point out to our members and customers that various key issues are holding us back? This is very tricky as we do not want to say that our service is rubbish – indeed it is as good as it possibly can be in the circumstances – but nor do we wish anyone to be in doubt as to the very real issues that the book trade faces as it restructures itself in a digital era. We are now beginning to work in partnership to address those issues, which is very heartening, but part of that process is to acknowledge the very real difficulties all sides face in order to hang on to a niche in the e-book marketplace. Matters of natural justice such as PLR for e-books will just not go away, for example. The library side of that discussion is not particularly well articulated in the public arena. Shelf Free has tried to articulate in a constructive, nonconfrontational way some of the issues we face in the e-book marketplace in a blog post entitled ‘The Future of Public Library E-Book Services and the Range of Titles Provided – A Position Statement’: http://shelffree.org.uk/page/2/. Anyone is welcome to use, customise, disagree, or comment on it. Perhaps, any response is good if it gets a debate going that makes the population at large know what is happening. The coming EBLIDA (European Bureau of Library Information and Documentation Associations) campaign in 2014 on e-lending rights and responsibilities as well as World Book Day is an opportunity for us to highlight these issues. Could we not create a national e-lending day or include this as a significant element of existing celebratory days? Even if authorities as political entitles have to be careful what they say or endorse, then

cuts in funding mean less and less library staff and more and more overworked and stressed staff among the ones that are left, there seems to be little time to get involved. However, have a look at the values and value of e-lending that Helen Leach and I came up with in the Addendum to the right. Whether you agree or not, being aware of the issues and adding an extra voice to the debate now and then will really help. If we are persuasive on our worth, then partnership working will bear more fruit. On the optimistic side again, the Shelf Free national e-books group continues to be active. At the end of 2013, we held our annual national meeting at the new Birmingham Library with over 100 people present and had the opportunity to debate e-lending issues with book trade representatives as well as hold skills sharing workshops. It is very clear that there is a lot of innovative hard work happening from promotional activity at railways stations to e-reader workshops which all seems to be paying off in terms of take-up. I wonder how much more can we achieve if we continue to work together more closely. It was good, for example, to hear how well the Welsh Consortium has worked in setting up and developing excellent services with Askews, whose offering goes from strength to strength. In addition, if we could work toward all aggregators having customer user groups, this would also undoubtedly help to drive development. In conclusion, the state of e-lending continues to be one of flux with positive signs and cause for concern. As well as the outcome of the post Sieghart pilots, we await new entrants to the UK market and trickle down from US initiatives. Meanwhile, let’s make our

- Public libraries have a key role in widening access to e-books, reaching out to all sections of local communities including those that cannot access printed material easily or can only access services remotely. As with printed material, our role is to provide access for all and to ensure that e-books are not limited to those who can afford to purchase them or the latest piece of ‘kit’. - The library role to promote IT literacy is similarly important to society as a whole and broadens the base of the digital marketplace. This role includes providing access to the internet, providing training and support for those with and without IT experience, as well as providing a wide range of information in the form of e-resources. - Public libraries encourage wider, riskfree reading and, by supporting reader development through signposting good reads and supporting reading groups, promote interaction between readers, authors and publishers. - The visibility and accessibility of free e-book services provide a shop window and entry point to the wider book world for all library customers. This presence is important at a time when economic and digital marketplace changes may affect how the commercial sector operates. - Public libraries have a proven track record in effective partnership working and will have an important contribution to make in promoting a healthy marketplace with access for all. Public libraries working with publishers, booksellers and authors can develop the e-book marketplace for mutual benefit.

FIND OUT MORE Web: shelffree.org.uk Email: shelffree@gmail.com

www.capita.co.uk/libraries | Spring 2014 | Panlibus Magazine

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Cityread London 2014

Cityread London 2014 Andy Ryan, Director, Stellar Libraries CIC

I recently attended a round-table at City Hall on the subject of literacy provision for children and young people in London, organised by The Mayor’s Fund for London. It was a factfinding meeting, looking to unearth the gaps needing to be plugged. In fact, it’s a sector that is pretty crowded – lots of great organisations doing lots of amazing work. The big players in this field, such as National Literacy Trust and Booktrust, were represented alongside organisations such as Beanstalk, the charity that delivers the Mayor’s Fund volunteering scheme to improve literacy in primary schools. As a relatively new kid on the block – we launched our first Cityread in 2012 – I found I had butterflies and damp palms when it came to my turn to introduce my organisation. With so much great stuff going on, it’s really important to be clear where and how we add value to existing provision. Cityread is a Londonwide reading festival aimed at getting more people reading and into libraries. We work with all 33 London library services and a whole heap of other partners in the commercial, academic, heritage and cultural sectors to deliver a month-long campaign across the capital every April. We select a book and ask the whole city to read it together. Cityread is created and managed by Stellar Libraries CIC, the creative agency I founded in the wake of the closure of London Libraries in 2010. Fed up with negative press coverage for public libraries, and working closely with a fabulous steering group of reader development librarians, we hatched plans for a festival where libraries took centre stage. However, from the beginning, we knew that if Cityread happened solely in libraries it was never going to have the Evening Standard beating a path to our door, demanding a story. We knew we needed some pretty damn sexy partnerships to bring the thing to life. We have collected and curated and nurtured

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our partners over the last three years. From a Victorian side-show extravaganza at St Pancras International to launch Oliver Twist in 2012 – complete with penny-farthings, naturally - to kids’ poetry and football at Arsenal’s Emirates Stadium as part of the activity around Sebastian Faulks’s A Week in December in 2013. We’ve loved working with the British Library, Foyles, Radisson Edwardian Hotels, V&A Museum of Childhood, Spread the Word, The Hip Hop Shakespeare Company… the list goes on.

Cityread is a Londonwide reading festival aimed at getting more people reading and into libraries. This year our chosen book is My Dear, I Wanted to Tell You, by Louisa Young. Set in London, Ypres and Paris in the First World War, it’s both a moving love story and a gripping account of life in the trenches. It encompasses the birth of maxillofacial surgery in Sidcup, and sets out the wrenching social changes on the home front. It was chosen, in part, because of the amazing partnership opportunities it opens up. We’re proud to be an official partner of the First World War Centenary, and have also been given amazing support by the wonderful marketing team at HarperCollins, this year’s publisher. For the first time this year, we’re working with Quick Reads, and have created a resource based on My Dear, I Wanted to Tell You for emergent readers. We’re also thrilled to be working with libraries’ e-books provider OverDrive for the first time, who will be strengthening our e-book offer for library users. I am struggling to resist the urge to tell you all about an exciting partnership around a commuter book group with Transport for London. Think you might have to wait for 2015 for that one. I’m very clear about the value Cityread adds. We bring people together and make partnerships happen – over 400 new partnerships fostered by participating Cityread libraries in 2013 alone. We celebrate not just reading, but our city and our heritage. We give London’s libraries a shared and louder voice.

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

Join us this April in reading My Dear, I Wanted to Tell You by Louisa Young online at www.cityreadlondon.org.uk, Facebook/cityreadlondon and on Twitter @cityreadlondon.

FIND OUT MORE Web: cityreadlondon.org.uk Email: andy.ryan@stellarlibraries.co.uk


Increase student satisfaction by offering 24/7 access to IT equipment whist saving valuable staff time!

Offering an equipment loan service is a great way to increase student satisfaction. However, many libraries are worried about the potential drain on valuable staff resources to effectively manage such a facility. The MyritracTM system from Bretford, offers a secure, self-service deployment and equipment tracking solution to manage such a facility with the most efficient use of staff time.

• Allows the potential to provide 24/7 access to IT equipment • Compatible with existing library management software • Compatible with standard student interface systems i.e. RFID, swipe card, key pad or biometric access control

• User access rights can be set and equipment tracked either locally or remotely via an intranet or web based connection

• Gives responsibility of the IT loan to the student helping to reduce damage & loss

• Offers total control over the equipment loan process as ALL transactions are monitored and logged

• Integrated alarms to monitor and advise of improper use or abuse • Integrated power management system ensures optimum charging time for stored IT equipment

For more information or to book a FREE demonstration contact Bretford on

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www.myritrac.co.uk


Reference Online

Reference Online enters a new era with SCL and Jisc Collections Ben Taplin, Project Manager, Jisc Collections

Introduction Since it began eight years ago Reference Online has given English public libraries and their users access to a collection of high quality online reference resources. Uptake and usage of the resources has grown steadily, and now subscription-based content, to be used either on or off library premises, is firmly embedded in public libraries’ offer to their users. Last year the management of the project passed to Jisc Collections, which is now planning to build on its success.

The history of Reference Online Reference Online was launched in April 2006 by the Museums, Libraries and Archives Council (MLA). It was conceived as an experiment to see if significant financial benefits could be achieved if MLA were to negotiate agreements with suppliers on behalf of English public libraries for products that had been identified as relevant to public library users. Since then the framework has grown to include 15 suppliers, including Oxford University Press, British Standards and EBSCO. They all offer considerable discounts from their list prices in return for the centralised route to potential customers that Reference Online offers. Libraries also benefit from the assurance of purchasing from a framework agreement procured according to EU regulations, with transparent, proportionate pricing and a model licence that is standard (with slight variation) across all products. Participation by library authorities has also grown over the years, with over 90% of English public library authorities now subscribing to at least one of the offers. Over the course of its existence a minimum of £11.6m efficiency savings have been achieved on a spend of £11.8m.

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When MLA was discontinued in 2010, management of Reference Online passed to Arts Council England (ACE), where it became a key element of the Future Libraries Programme. Last year it was taken over by the Society of Chief Librarians (SCL), who contracted Jisc Collections to manage it on their behalf. SCL is an organisation that, in its own words, “leads the debate on the future of public libraries and advocates for continuous improvement of the public library service”, so Reference Online is a natural fit, and will be integral to SCL’s Universal Digital Offer for Public Libraries.

Jisc Collections Jisc Collections has a reputation for expertise in licensing online resources for higher and further education institutions. It currently manages over 7,000 subscriptions to over 200 agreements, and brings annual savings to the sector of over £40m. To date, however, its activities in the public library sector have been limited. Our first challenge has been to create working relationships with the public library community, to understand their particular requirements for online resources and make sure these are met by future incarnations of Reference Online, but also to tap into the knowledge and experience of the community. Our Project Board includes Ayub Khan MBE of Warwickshire Libraries and Janet Wood of Stockport Libraries. We have also recruited a steering group with representatives from each of SCL’s nine English regions, to inform the course of the project. An initial email consultation exercise with public library staff produced an encouraging response, with plenty of recommendations and suggestions for how the framework could be extended. We used this information to draft the specifications for the invitation to tender that was issued in December 2013. Criteria that the libraries advised us were important included provision of remote access, reliable usage statistics, and good discoverabilty, to ensure

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

that these resources, once paid for, can be easily found and used by library users, rather than free, but less trustworthy sources. The submissions to the invitation to tender are currently being evaluated by a panel of public librarians, and a decision will be made as to which will be taken forward into the new framework in mid-February. Once the contracts have been signed, all the resources will be available to order through the Jisc Collections website (www.jisc-collections.ac.uk), where full product descriptions and pricing information will be displayed, as well as the licence the library authorities will use. Jisc Collections will also be disseminating information about the offers through email lists, and a series of promotional events, in conjunction with SCL and some of the suppliers, is planned in the near future. Reference Online is a new departure for Jisc Collections. We are pleased to be associated with it, and hope to build on its success in offering the online resources that libraries and their users want, at affordable prices and with licensing terms that allow them to be used to their fullest potential. At a time when public libraries are facing closure of their physical premises, a strong online presence is paramount, and the offer of respected and trustworthy electronic content to the community, free at the point of use, is more important than ever.

FIND OUT MORE Email: b.taplin@jisc-collections.ac.uk Web: https://www.jisc-collections.ac.uk/ReferenceOnline-framework-agreement-for-English-public-libraries/


Upcoming events

Events Strato Product Launch Event Capita Offices, Knights Court, Birmingham Business Park, Solihull, 3 April 2014 The launch of Capita’s new LMS, specifically aimed to meet the needs of further education (FE) colleges. To book your place, please visit: www.capita-software.co.uk/ stratolaunchevent

Library Association of Ireland Joint Conference 2014

M25 Consortium of Academic Libraries 2014 Annual Conference London, 29 April 2014 Event Theme: Responding to national initiatives.

CILIPS Annual Conference 2014 The Apex Hotel, Dundee, 2- 3 June 2014 Event Theme: Challenges, choices and opportunities.

Tower Hotel, The Mall, Waterford City, 10 – 11 April 2014

Society of Chief Librarians Seminar 2014

Event Theme: Facing challenges, taking the initiative, transforming the way we do things. Learn, discuss and be empowered during two full days of keynote presentations, plenary lectures and participative learning sessions/ workshops. Seizing Opportunities, Leading Change ­— Library Association of Ireland/CILIP Ireland Annual Joint Conference and Exhibition.

Event Theme: This year’s seminar aims to explore the cross–cutting nature of the public libraries’ contribution both nationally and locally to key public policy initiatives and objectives.

Scareman House, The University of Warwick, 5-6 June 2014.

For information on all of our upcoming events, please visit www.capita-libraries.co.uk/events. We will be updating our Webinar calendar shortly, so please take the time to visit our Webinar page at www.capita-libraries.co.uk/webinars.

University of Roehampton selects Capita to provide cloud-based library management system The University of Roehampton has selected Capita to provide Chorus, its hosted cloudbased library management system, following a competitive tender process. Chorus will integrate into the University’s core systems including, finance, HR, student records and the virtual learning environment. The integration will remove duplication of effort and allow library staff to have access to real—time information. The students’ experience will be enhanced as they will be able to search for books, electronic resources (including those provided by EBSCO’s Discovery Service) and archive data from a single search tool. Library staff will no longer need to worry about IT headaches including software maintenance, updates, back-ups and data security as Capita’s secure

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hosted solution takes the burden from them while reducing the overall costs. Library staff will also benefit from using Soprano, Capita’s web-based library management system interface, allowing them to respond to student queries on a roving basis. “We know that university libraries – specifically the resources available, the services they provide and their accessibility – feature in a student’s decision to choose one institution over another,” said Susan Scorey, University librarian at Roehampton. “After reviewing the market, it became clear that Capita’s library management system will enhance both the student and staff experience. Students will be able to quickly and effectively manage their library accounts and resource needs, and staff can be on the ground to

Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

provide assistance as the move to a cloudbased system frees up their time.” “It’s a superb vote of confidence to be able to build upon our current work with the University of Roehampton,” said Karen Reece, head of libraries at Capita’s software services business. “We have spent a lot of time listening to what universities need now and in the future and this contract demonstrates that we have created a solution that ticks every box for the University, supporting both its staff and students.”


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Satisfying growing student expectations Strato, Capita’s library management system (LMS) for colleges, is designed to support educational achievement by focusing on the needs of your students. • Accessible from anywhere using any mobile device • User reviews help gauge the usefulness of each resource • Personalised recommendations based on previous borrowing history • Relevance ranked search results with cover images displayed for quick and easy recognition. Developed with the user firmly in mind our attractive, yet powerful, discovery interface means students feel immediately at home. What’s more, being optimised for mobile devices, students have access when and where it’s convenient for them.

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ice Hosted in our state-of-the-art secure data centre, we eradicate the need for you to manage your own costly hardware and locally installed software. What’s more, with automatic back-up processes your data is protected from disaster, eliminating any downtime and ensuring you have peace of mind at all times.

See how we can help transform your library for your students, contact us today

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0870 400 5090 www.capita.co.uk/libraries libraries@capita.co.uk


Capita’s Additions Partners

Capita’s Additions Partners The Additions Partner Programme builds strong relationships with companies providing third party products that extend the functionality of Capita’s library management system. The relationship between Capita and partners delivers the benefits of integrated products, ensuring you can save time and money while continuing to improve customer experience. Below are some of our current partners.

For further information on the Additions Partner Programme or if you are interested in joining the Programme please visit: www.capita-libraries.co.uk/partners.

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries


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Nielsen LibScan data

Spotlight on Nielsen LibScan library borrowings for 2013 Looking at Nielsen LibScan data for 2013, Crime, Thriller & Adventure dominates the Nielsen LibScan Top 10 chart with six out of ten titles appearing in that category. This has been the trend throughout the year so no surprises there.

Top 10 Nielsen LibScan borrowings 2013 TITLE AUTHOR IMPRINT

VOLUME BORROWED

PRODUCT CLASS

Child, Lee Bantam Press 27,677 WANTED MAN: JACK REACHER

F2.1 Crime, Thriller & Adventure

THE CASUAL VACANCY Rowling, J. K. Little, Brown 21,906

F1.1 General & Literary Fiction

Grisham, John THE RACKETEER

F1.1 General & Literary Fiction

Hodder & 21,704 Stoughton Ltd

STANDING IN ANOTHER MAN’S GRAVE Rankin, Ian Orion 21,169

F2.1 Crime, Thriller & Adventure

THE BLACK BOX Connelly, Michael Orion 20,430

F2.1 Crime, Thriller & Adventure

A WEEK IN WINTER Binchy, Maeve Orion 19,262

F1.1 General & Literary Fiction

Child, Lee Bantam Press 18,320 THE AFFAIR: JACK REACHER

F2.1 Crime, Thriller & Adventure

Mantel, Hilary Fourth Estate 18,042 BRING UP THE BODIES

F2.3 Historical & Mythological Fiction

MERRY CHRISTMAS, ALEX CROSS Patterson, James Century 17,744

F2.1 Crime, Thriller & Adventure

Patterson, James Century 17,671 NYPD RED: NYPD RED

F2.1 Crime, Thriller & Adventure

Crime, Thriller & Adventure is the top category with 13.3m books borrowed and General & Literary Fiction was second with 11.7m books borrowed. Overall, Adult Fiction books were the most popular to borrow in 2013 at 34.7m volume and Children’s was second with 31.2m volume.

Author Chart Period 13 (1-28 December 2013)

Non-Fiction Period 13 (1-28 December 2013)

During the last year, two authors have been vying for position at the top. However, it was James Patterson in the top slot at the end of the year (in the final four week period ending 28 December) with 39,270 borrowings across 430 titles. But surprisingly, it wasn’t Lee Child but Daisy Meadows who took the second position with 30,500 borrowings across 250 titles. Lee Child finished the year at number nine with 15,400 borrowings from 154 titles.

The Nielsen BookScan Total Consumer Market Christmas number one (week ending 21 December 2013) was Alex Ferguson My Autobiography, but in the Nielsen LibScan borrowing chart (for period 13, four weeks ending 28 December) it only got to number 5. Taking the top spot in the Nielsen LibScan chart was Jamie Oliver: Save with Jamie: Shop Smart, Cook Clever, Waste Less. Bill Bryson was in second place and David Jason in third position.

(© 2014 Nielsen Book Services Limited [trading as Nielsen BookScan and Nielsen LibScan]) For further information about Nielsen BookScan TCM Panel or LibScan panel, email: info.bookscan@nielsen.com

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Panlibus Magazine | Spring 2014 | www.capita.co.uk/libraries

FIND OUT MORE Web: www.nielsenbookscan.co.uk Email: info.bookscan@nielsen.com


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Panlibus 31 spring 14 final