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ISSUE 28 | SUMMER 2013

RE-IMAGINING THE LMS

Capita’s Paula Keogh looks beyond the here and now of the LMS

MOBILE TRENDS

The rapid growth of mobile devices in universities

MOOCS

Strategies for promoting open educational resources for Massive Open Online Courses (MOOCs)

Planning for the future of academic libraries


WELCOME TO PANLIBUS 10-11

Strategies for promoting open educational resources for Massive Open Online Courses (MOOCs)

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London Borough of Sutton’s newest library, the Library @ Westcroft

Welcome Welcome to the summer issue of Panlibus.

The further and higher education landscape is changing. An increase in tuition fees in higher education and changes to further education funding are contributing to an uncertain future. In this issue we focus on the academic library agenda. Planning for the future in these uncertain times is key to growing the library. Andrew Simpson from the University of Portsmouth shares his thoughts on what university libraries can do to continue improving. 4-5 Capita white paper In the spring of 2013, Capita released a white paper focusing on public libraries. Here we have an extract from the whitepaper, which focuses on the shared services and online technology in public libraries. 6 Re-imagining the LMS Capita’s Paula Keogh looks beyond the here and now of the LMS, and how the focus needs to be on four areas: maximising the web, streamlining back office, integration and confidence in your suppliers. 8-9 Mobile trends The University of Northampton identified a rapid growth in the number of staff and students with mobile devices in recent years. As a result the institution aimed to provide a proactive response to the growth but needed to better understand about the nature and purpose of the devices. 10-11 MOOCs Gerry McKiernan discusses strategies for promoting open educational resources for Massive Open Online Courses (MOOCs). 12 Library World Records Author Godfrey Oswald has produced a 3rd edition of Library World Records. Here we take a look at what will be included in the upcoming book release. 14-15 Planning for the future of academic libraries Higher tuition fees for students have made universities look closely at the impact this will have on student numbers. Andrew Simpson from the University of

Portsmouth discusses what this means for university libraries. 16-17 Bibliotheca and MidContinent Public Library bridge the technology gap between UK and US libraries Although operating on different sides of the Atlantic, libraries from the UK and the US clearly share common goals, beliefs and roles in satisfying their resident patrons. 18 Nielsen Nielsen LibScan’s most borrowed titles over the period 24 February23 March was dominated by major fiction titles from 2012. We take a look at borrowing data from period 3, 2013. 20 Wakefield College In this case study we hear about Wakefield College’s redevelopment and their implementation of RFID with 2CQR. 22 Library @ Westcroft London Borough of Sutton’s newest library, the Library @ Westcroft, opened in 2013 with the help of 3M. 24 Partner news The Additions Partner Programme builds strong relationships with companies providing thirdparty products that extend the functionality of Capita’s library management system. We bring you highlights from some of our partners. 26 Events and webinars Check out the events we will be attending over the next few months and our upcoming webinars.

The ever increasing use of mobile smart devices is prompting yet more change in universities. The University of Northampton realised it needed to proactively embrace these changes and provide students with an native app and adapt their web services. MOOCs are currently a hot topic for universities. Prominent learning technologist Gerry McKiernan gives us an overview of MOOCs and strategies for promoting them in libraries. The library management system must also adapt, whether for public or academic libraries. Capita’s Paula Keogh provides us with insight into were the LMS will go in the next few years. We also have an extract from Capita’s recent white paper ‘Protecting library services’, focussed on technology in public libraries. Capita’s Additions Partners provide a wide range of solutions designed to improve the library service. In this issue we feature articles from Bibliotheca, 2CQR and 3M. I hope you enjoy this issue, and as always, I encourage you to get in touch with your thoughts on any of the articles. If you have any topics you would like to share with the library world, I would be extremely pleased to hear them. Please contact me on the email address below.

Mark Travis Editor, Panlibus Magazine mark.travis@capita.co.uk

Panlibus Magazine is a Capita Software Services production

ISSN 1749-1002 Knights Court Solihull Parkway Birmingham Business Park B37 7YB United Kingdom Telephone: Web site:

+44 (0)121 717 3500 www.capita.co.uk/libraries

The views expressed in this magazine are those of the contributors for which Capita accepts no responsibility. Readers should take appropriate advice before acting on any issue raised. Reproduction in whole or part without written permission is strictly prohibited. ©Capita. All rights reserved. Capita and the Capita logo are trademarks of Capita or its licensors in the United Kingdom and/or other countries. Other companies and products mentioned may be the trademarks of their respective owners.

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Capita white paper

Protecting Library Services

How technology can help library services face their current challenges head on In the spring of 2013, Capita released a white paper focusing on public libraries. Here we have an extract from the white paper, which focuses on the shared services and online technology in public libraries. Executive summary

Library services in the UK are facing the biggest set of challenges they have ever had to face in their history. This white paper looks at some of the most innovative practice within this sector – including shared services, the online library and social media – and examines how technology is helping libraries adapt, survive and innovate to defend front-line services in this time of change.

Introduction

“Libraries are facing a very challenging time. We all have to clearly demonstrate our value and evidence the difference which we make to community life. Across the next five years libraries and aspects of the service that they deliver will change. We will have to transform services to ensure a sustainable model going forward.” Janene Cox, President of the Society of Chief Librarians and Commissioner for Tourism and the Cultural County for Staffordshire County Council. Public libraries are undergoing a process of dramatic reinvention. Hefty budget cuts have meant a period of reflection, forcing library services to question which services they will offer citizens, how they will deliver them and how they can afford them. Outside of Scotland, where the picture is less acute, more than 200 libraries were lost last year and according to Janene Cox, most library authorities are expecting that over the next three to four years there will be a reduction in budgets of anywhere between 10-25%.

Adapt to survive

In light of these cuts, libraries have two options; either they have to continue to significantly reduce the services they offer to the public, or they have to implement new ways of working to save money.

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The Commons Culture, Media and Sport Committee, which released their ‘Library Closures’ report in November 2012, warned that the authorities that were cutting services too drastically are in danger of failing in their statutory duties. This, combined with some recent high profile court cases, including one where a council was prevented from closing public libraries following a judicial review, proved that, increasingly, new ways of working are required to preserve services within a reduced budget framework.

Innovative practice - technology at the heart of change

Technology can be an incredible enabler in meeting these challenges; allowing tasks to be automated, services to be shared, and new communication channels to customers developed so that the library service can continue to thrive and meet the changing needs of the public. As Diana Edmonds, the Head of Libraries, Greenwich Leisure Limited, which runs London Borough of Greenwich Library Services says, “The current situation is very challenging and requires librarians to think on their feet. It is important that we use whatever we can to make libraries more cost effective without destroying their intrinsic social value.”

The reality is virtual

The Socitm ‘Better Connected 2012’ report revealed that public libraries are the fourth most popular reason for people to visit a UK council website, with an estimated 25.7m online visits to libraries taking place across the UK each year. This means great inroads have been made into getting services online.

However, as libraries are now competing for clicks with websites such as Amazon and LOVEFiLM, their customers will be expecting them to replicate that user experience; allowing customers to perform self-service transactions, receive recommendations, leave feedback and engage with the service. This transformation is underway already in a number of public libraries. A number of libraries now have Facebook and Twitter accounts that they use to broadcast to customers and this can be moved on to incorporating social media into the library catalogue. This will enable customers to ‘like’ certain books, make recommendations and provides a seamless user experience. It is these types of services that keep customers coming back again and again to both the library website and ultimately the physical building itself, helping to sustain the need for libraries. As well as encouraging people to use their libraries, online services can typically be delivered at much lower costs than more traditional channels. The ‘Better Connected’ Socitm report reveals that a typical face-toface transaction costs £8.62 versus £2.83 for telephone and £0.15 for the web. Therefore significant savings can be gained by ‘shifting’ expensive face-to-face transaction to a lower cost channel. Whether a library is facing a shrinking workforce or not, there are significant benefits to online services. As people migrate to do more things online in all aspects of their lives, they only need to contact library staff when there is a more detailed enquiry. This leaves staff with more time to provide a better service to those customers who really need it.

“It is extremely important for the customer to feel that the library is part of the world they inhabit. Many people access social media several times a day and so it is important that the library considers this. Technology keeps libraries in the frame; it allows them to be open 24/7 by virtue of being available online or via an app. Otherwise, all that the library has to offer will be hidden behind doors when it is closed and people will start to use it less and less.” Diana Edmonds, Head of Libraries, Greenwich Leisure Limited

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries


Capita white paper

Open for business

When customers visit a library website, there is the possibility to allow them to conduct all manner of library business themselves, such as browsing the catalogue, joining the library, reserving and renewing books and even paying library fines online. “We are all moving in the same direction with channel shift as we can see the advantages and local authorities are engaged at various points along the journey,” says Janene Cox. “Staffordshire County Council has a strong vision in this area, which is very much around increasing our virtual presence, moving us from a purely transactional presence to being much more engaging and providing a more interactive experience for our customers. This includes developing online reading groups, and online chat groups.” The City of Edinburgh has already put a lot of resources online. “We have proved, through the use of the technology, the value our services are bringing to customers,” says Liz McGettigan, Libraries and Information Services Manager, The City of Edinburgh Council. “We have implemented the full suite of social media to take advantage of the free marketing promotion opportunities. We have a virtual library portal, which is fully online 24/7 and we have also created several other websites, including heritage portals. Customers can download an e-book on our website and even complete an online driving theory test or citizenship modules.” The need to innovate to ensure services are accessible and fit for an IT-enabled population’s needs affects all libraries. “We have managed to achieve all this by repurposing our reduced budget in a much more appropriate way, using technology to help achieve this,” says Liz. The work has paid off – Edinburgh was named as the UK’s best library service last year.

of buying it on Amazon if it is not. “The library then gets a fee from Amazon if there is a sale. Although this may seem like a strange idea, we figure that if a customer has to wait two weeks for a book, you may have lost that business already,” says Ian Anstice of Public Libraries News. “This way, the app actually earns its keep by generating an income as well.” With many local authorities commissioning their own apps, it’s vital that the library service has a presence on these apps. Apps can now be deployed and maintained without requiring any technical development skills, making them quick and easy to develop and launch. The functionality offered is also expanding with features such as the ability to renew library material as well as make credit and debit card payments securely. Although apps are a fun way of engaging with customers, they do have some limitations. Many people do not use apps but simply use a web browser on their phone or tablet to access services and they need a great user experience too. Ensuring there are mobile optimised versions of key services such as the online catalogue is therefore essential.

FIND OUT MORE Download the white paper at www.www.capita-software.co.uk/protectinglibraryservices Email: libraries-enquiries@capita.co.uk

It’s an app world

Mobile applications (apps) are becoming increasingly popular. In the UK, one in seven households are now mobile only, 62 million smartphones will be in use by 2015, and sales of tablets are up each year and expected to double in 2013. Apps are an extension of a library’s online presence, performing functions such as allowing customers to scan barcodes on books in shops to see which of their local libraries have the title in stock, then letting them reserve a copy. Many apps and online catalogues give customers the option of reserving the book if it is in stock and some also offer them the option

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Beyond the here and now

Re-imagining the LMS As an Account Manager at Capita, I get to go to my fair share of conferences and events. The SWRLS LMS Blue Sky Thinking event in March of this year sticks out as a rare opportunity to really start thinking beyond the here and now when it comes to the fundamentals of managing library systems; something that isn’t easy for people to focus on in these harsh times. SWRLS - the South Western Regional Library Service - was perfectly placed to hold this kind of event, given its purpose as an advocacy organisation working with libraries in the South West to increase the levels of cooperation between libraries across the sectors. I was given the pleasure of kicking off the day, so I started with a cheery thought, “The LMS is dead”. But what did I really mean? Of course, it’s not really dead, but essentially the way things had always been done is no longer appropriate for many universities, colleges and public libraries with the ever-increasing waves of technology available to us and the need to focus as sharply as we ever have on value for money. The focus needs to therefore be on four areas: maximising the web, streamlining back office, integration and confidence in your suppliers. None of these areas are new, of course, and that’s deliberate because the important thing to remember is that none of these areas are “done” either. There is still a lot more to be gained from focusing on these when looking at your current LMS provision.

Maximising the web Libraries have moved beyond simply having an online catalogue available to users and providing a raft of other electronic sources, typically in separate silos of information. Core to any library strategy now is the concept of augmenting these data into one single, simple search interface for students and citizens to navigate around seamlessly. But what next? How else can library directors maximise the obvious power of an almost entirely web

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enabled user base? Mobile technologies have been used in improving the front end user experience for a while now, but the move to using these in a staff capacity is also taking shape. In the age where a growing number of the population believe that information is instant or effectively nonexistent, it’s absolutely vital for staff to have key information about the workings of the library at their fingertips, so a web enabled staff interface is key. With a large number of public libraries moving to community run models and also the proliferation of multi-use Council buildings, it’s doubly important to have a way for staff and volunteers to quickly, securely access the LMS. Academic libraries have a need to constantly enhance the experience their discerning students are receiving, with fees and retention being uppermost in library policy makers’ minds. Enabling staff to assist students at the shelves using web enabled technologies on mobile devices, and being able to use those as part of their wider academic liaison work, will soon become a cornerstone of all library services.

Streamlining the back office “Surely there’s no more streamlining to be done?!” I hear you cry. It’s true that every library service has already recognised the need to make a number of library management processes infinitely more efficient with the introduction of new technologies. However, the future plan for a number of libraries will necessitate the need to take even more advantage of efficient working. The reasons are twofold; firstly, the obvious economic state dictates the need to drive costs down in every area, but secondly and perhaps more hopefully, there is a genuine desire from forward thinking libraries to focus as much effort, energy and therefore resources on managing the service they provide to their users and not on managing the system. Why should there be valuable, knowledgeable staff spending effort on systems’ administrative processes when the move to a remotely managed service could release so much of their time? Why have the LMS deployed onsite when it can be hosted and managed by experts, leaving local staff to focus on projects specific to your organisation?

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

Integration Vital for consideration in any blue sky thinking for the LMS is the need for it to integrate with as many other business systems as possible. A number of libraries have already made excellent inroads into “glueing together” a number of these systems, but again – is it enough? There is more that can be done to automate manual processes and make your users’ experience more seamless. Does your LMS link directly to your finance system, student registry system, Council CRM? Can your users pay fees and library services online? Libraries have the opportunity to use this kind of integration to save time and money, and importantly as a tool for promoting the library service to users and also within the organisation to raise the profile of the library service.

Paula Keogh, Account Manager, Capita

There’s an old Wayne Gretzky quote that I love. ‘I skate to where the puck is going to be, not where it has been.’ And we’ve always tried to do that at Apple. Since the very, very beginning. And we always will. Steve Jobs

Safe hands

It’s easy to talk solely about technological capabilities of an LMS when trying to imagine what staff and end users are going to want and need from a system of the future. What is equally crucial is the relationship a library service has with its suppliers, because often it’s an innovative partnership approach that produces the best solutions to problems – especially the ones you can’t see coming! Therefore it’s important to make sure you have a supplier who is flexible enough to adapt to those changes and be in a position to provide the technological leadership that will be needed. Looking for a future-proofed LMS is, as we discussed at the SWRLS event, not an easy challenge but having a focus on where you want your library service to be and not where it currently is will be fundamental to success.

FIND OUT MORE Email: paula.keogh@capita.co.uk Web: www.capita.co.uk/libraries


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sAllows the potential to provide 24/7 access to IT equipment sCompatible with existing library management software sCompatible with standard student interface systems i.e. RFID, swipe card, key pad or biometric access control

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Mobile trends

Mobile trends – institutional implications for web and app development Rob Howe, Head of Learning Technology University of Northampton

Over the past few years, The University of Northampton had identified a rapid growth in the number of staff and students with mobile devices. The institution aimed to provide a proactive response to the growth but needed to better understand about the nature and purpose of the devices which were being routinely used.

As a result of the 2010 survey, a University app (iNorthampton http://www.northampton. ac.uk/mobile ) was developed and a number of changes to the institutional web services were implemented (http://blogs.northampton.ac.uk/ learntech/tag/inorthampton/). iNorthampton Springboard

In order to better understand the need of the University staff and students, a survey was developed and deployed in December 2010 (http://bit.ly/mobile-survey-2010). This was completed by 772 respondents. In addition to providing detailed information on current ownership of devices, it also provided key information on the types of services which staff and students needed to be delivered in a more flexible way.

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Being able to post via a mobile means work in progress can be recorded in situ and shared spontaneously. Am not tryna gas but thank God for the Northampton app because now I left my timetable at home, I would have been lost. Can access NILE [the VLE] whenever I need to and if I need to check something quickly I can do. Also comes in handy if can’t see properly in lectures as can bring them up on my phone.

In 2010 a group of key stakeholders within the institution came together to discuss how they could best support mobile developments. Three key areas were identified through the group as areas for action: • Marketing and promotion (eg institutional news, pictures and videos) • The availability of key institutional administrative data (eg timetables and contact information) • Development of an infrastructure to support learning and teaching (eg access to the VLE and library services).

iNorthampton – Quotes from users

Whilst the analytics provided basic information on downloads and usage, the institution needed to better understand whether it was meeting the demand for mobile services. As a result a further survey was deployed in 2011 and completed by 678 respondents. The results of this (http:// bit.ly/mobile-survey-2011) identified that iNorthampton was generally well accepted and provided further information on key areas for development to support mobile devices. In addition to evidence that iNorthampton was being used in marketing and the provision of administrative data, academic staff were increasingly exploring the opportunities of the mobile infrastructure for learning and teaching (http://blogs.northampton.ac.uk/learntech/tag/ malt/).

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

Late in 2012, a third survey was provided to staff and students which built on the questions which were asked in the previous two surveys (http://bit.ly/mobile-survey-2012 ). The results of this survey, completed by 938 respondents, have identified further areas in which Northampton may improve its mobile provision and support, in addition to useful trend data. With regard to specific responses regarding the iNorthampton app, the staff (figure 1) and student (figure 2) responses have identified the most useful functionality currently in use. Figure 1


Mobile trends

For staff, the top three most useful features (Directory, NILE [MLE] and Library) reflect the patterns which were found in 2010/11 and 2011/12 surveys. Figure 2

For students, NILE [MLE], timetables and Library still dominate the top three most popular features. The Directory value has significantly risen to 77.3% possibly indicating the increasing use which students make of this facility. Whilst the Library website provides full access to all resources, the survey feedback is indicating that students are valuing the portability and ease of use of the app to assist them in finding resources. Laptop – 88.2% (86%) and smartphone 83.4% (58%) ownership now dominates (see Figure 3). The rapid rise in smartphone ownership over the previous year and the increase in tablet ownership 37.5% (21%) is indicating a preference to move to these sorts of devices. 23.5% of respondents are planning to purchase a tablet device in the next six months. These results may not be surprising to those who walk around the libraries and may have implications for the types of devices which are provided as loan devices. There does appear to be a trend in some areas for laptops replacing the need for some of the ‘fixed’ PCs – with the associated need for additional power sockets.

Staff and student ownership of smartphones is indicating a preference for IOS 43.6% (45%) and Android 35.8% (33%) devices (see Figure 4). Blackberry represents 12% (16%). Other devices accounted for 7% which included Windows 3% (3%).

pointing directly to the website rather than using a customised data feed within the app. This is making it easier to maintain the data being displayed but some more work may be required to produce the same experience which users used to see through the app.

Figure 4

The changes in device ownership are raising opportunities for institutions who may wish to take advantage of new options for learning and teaching. For example smartphones may be used to interact in lectures/seminars; gather evidence for portfolios or enhance course communication facilities.

Accessing email 96.5% and accessing NILE 81.8% represent the normal weekly activity of staff and students - 92.7% are accessing email daily. General social networks such as Facebook were being accessed at least once a week by 75% of the sample – this dropped for professional networks to 40.9%. With all types of technology use (personal and work related), a computer/laptop was mostly preferred over a mobile device however the gap was close with regards to use of Facebook (60% used desktops compared to 58.5% using mobiles). Twitter was the only technology which was used more often on mobile devices (34%) than on desktops (26%). More detailed research is needed to establish whether this preference is simply related to usability (screen size), or whether it reflects the limited provision of ‘mobile-friendly’ services. With regards to patterns of use of mobile devices (see Figure 5), 90.8%(80%) use texts and voice calls regularly; 78.7% (56%) regularly use their device to browse the web; 71% use their device to read emails; and 67% (44%) regularly use mobile apps. Figure 5

Figure 3

There are also considerations to be made with regard to: • Infrastructure (Does your site have easy to access wireless?) • Device inclusion (Do all learners have the same opportunities? Refer to Traxler (2010)) • Accessibility (Is all material provided available on students own devices? – Refer to Techdis for more support in this area) • Training (Do all staff and students know how to get the best out of their devices?) Whilst Northampton is continuing to refine its approach to supporting mobile devices, a number of key tips may be useful for other institutions who wish to learn from our experiences. 1. Conduct user surveys and focus groups to identify what stakeholders require from the institution and what they have already. Decide which needs you are able to satisfy now and in the future. 2. Develop a supportive infrastructure (technical and cultural). 3. Plan for provision of mobile devices. Provide guidance to staff on making material mobile accessible or better still develop a responsive website which means that material may be developed once but will be available on any device. 4. Ensure inclusiveness for all stakeholders. Some staff and students already have suitable devices – others may not. Decide on the implications for this. 5. Ensure that you remain well networked on cross-sector developments. This is a rapidly evolving area. References TechDis on mobile learning: http://www.jisctechdis.ac.uk/ techdis/pages/detail/goingdigital/Adding_value_to_learner_

E-book reader ownership continues to rise 27.3% (18%) but it should be noted that many of the tablets and smartphones may also have E-book reader functionality.

The move of the University of Northampton in 2013 to a responsive website has meant that pages are now scaling correctly for different devices. This has led to some of the springboard items within iNorthampton now

with_m-learning Traxler, J. (2010) “Students and mobile devices.” ALT-J Research in Learning Technology [online] 18.2, p149-160. Available from: http://www.researchinlearningtechnology.net/ index.php/rlt/article/view/10759

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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MOOCs

Open Sesame: Strategies for promoting Open Educational Resources for Massive Open Online Courses (MOOCs) Gerry McKiernan, Associate Professor and Science and Technology Librarian, Iowa State University Library In late fall 2012, the New York Times declared 2012 as the “Year of the MOOC”. Earlier, the MIT Review, claimed that they were “the most important education technology in 200 years”, and in a cover story, Time characterized MOOCs as a major factor that was “reinventing college”. The MOOC phenomenon has also been covered by The Guardian and the Times Educational Supplement, among numerous other educational and news media. In mid-March 2013, the University of Pennsylvania, Philadelphia, hosted a twoday conference titled MOOCs and Libraries: Massive Opportunity or Overwhelming Challenge?. Co-sponsored by OCLC® Research, the event included a session on Copyright, Licensing, Open Access and one on New Opportunities for Librarians: What Happens When You Go Behind the Lines in a MOOC?

Compared to discussion of copyright and licensing negotiations and fair use of proprietary content, however, consideration of Open Educational Resources and their use in MOOCs was not as extensive and implementation strategies were not discussed in detail. To become more engaged in Massive Open Online Courses and Open Educational Resources, librarians should become more knowledgeable about each.

Open Educational Resources

Professional development Librarians can begin to become more knowledgeable about OERs by reading major reviews and white papers such as the Guide on the Use of Open Educational Resources in K-12 and Postsecondary Education, Open Educational Resources as Learning Materials: Prospects and Strategies for University Libraries, and The Roles of Libraries and Information Professionals In Open Educational Resources (OER) Initiatives. Librarians should also become knowledgeable about significant Open Resources projects and sites, as well as

As defined by Wikipedia, a Massive Open Online Course (MOOC) is “… an online course aiming at large-scale participation and open access via the web”. Participants in the former session discussed “the challenges for licensing and clearing copyright for materials” used in MOOCs, and explored the potential “opportunities for advancing the conversation on open access with faculty,” while members of the latter reported and speculated on the roles of libraries and librarians in the MOOC environment. Among those noted were: serving as an advocate for different resource licensing models, identifying and organizing public domain images, as well as encouraging Open Access publishing, and the use of institutional repository content, among other initiatives.

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other significant work, through such sites as the Community College Consortium for Open Educational Resources, “to develop and use open educational resources, open textbooks, and open courseware to expand access to higher education and improve teaching and learning,” Jorum, a collaboratively-created database that provides access to thousands of OERs that can be searched or browsed; MERLOT, “ … a free and open online community of resources designed primarily for faculty, staff and students of higher education from around the world to share their learning materials and pedagogy”; OER Commons that provides access to OER sources, training, and

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

support; the Open Professionals Education Network (OPEN) whose site provides information about OER events, resources; and other services; the OpenCourseWare Consortium, “ ... a free and open digital publication of high quality educational materials for colleges and universities”; and the OpenOR Hub, a ‘hub for research data and OER excellence in practice.” Librarians can also become knowledgeable about ORs by attending conferences, seminars, and workshops, either in-person or virtually. Of particular note are the OpenEd Conference held in the United States, the Open Educational Resources conference held in the United Kingdom and the World Open Educational Resources Congress held at the UNESCO headquarters in Paris, France. A most appropriate opportunity to learn about OERs and massive Open Online Courses is to take the Locating, Creating, Licensing and Utilizing OERs (OER101 MOOC, “an open, self-paced online community course that has been built to demonstrate how to find, adapt, and develop OERs step-by-step”. Current awareness To remain informed about ongoing developments, librarians should read or subscribe to OER blogs, such as the Open Resources: Influence on Learning & Educators (ORIOLE), and the OER blogs of the University of Bath and the University of Leeds. Librarians should also consider subscribing to appropriate electronic discussion lists, such as the Library 2.0 Open Educational Resources group; the IL-OERS listserv, the electronic discussion list of the Information Literacy Group and Community Services Group; and the OPENED@JISCMAIL.AC.UK mailing list. Librarians should also consider following relevant ongoing OER developments via Twitter hashtags (eg #oer, #opened, #ukoer).


MOOCs

Promotion To increase an understanding of OERs within their communities, librarians should actively become involved in promoting each. Librarians can promote awareness of Open Resources in general by preparing appropriate guides, as have the Houston Community College, Renton Technical College, and the University of Massachusetts, Amherst. Librarians can further promote OERs among their colleagues by engaging in relevant research and scholarship such as Open Education and Libraries, Reaching the Heart of the University: Libraries and the Future of OER, and What Do Academic Libraries Have To Do With Open Educational Resources?

MOOCs

Professional development Librarians can begin to become more knowledgeable about MOOCs by reading major reviews and white papers, such as MOOCs: Massive Open Online Courses, MOOCs and Open Education: Implications for Higher Education, and MOOCs Are On The Move: A Snapshot of the Rapid Growth of MOOCs. Librarians should explore the offerings of MOOC providers by searching or browsing the contents of a variety of directories, for example Class Central; the MOOC List and OnlineCourses.com. They should schedule time to take a MOOC individually or as a library group. An ideal MOOC may be the MOOC MOOC, a MOOC intended as an “examination of the MOOC phenomenon.”

Librarians should attend conferences, seminars, and webinars, in person or virtually. Notable recent events include Digital Literacies Conference 2013: The Online Learner and MOOCs held at the University of Southampton (UK), Leveraging Innovations in Online Education to Improve Cost Effectiveness and Increase Quality, and Understanding the Implications of Open Education: MOOCs and More, the SPARC-ACRL Forum to be held during the 2013 American Library Association Annual Conference. Librarians should also review available recordings or slides such as Embracing OER & MOOCs to Transform Education ..., Massive Open Online Courses as Drivers for Change and MOOCs & Librarians. Of particular note is the 2013 ELI Online Spring Focus Session: Learn and MOOCs, a two-day programme held in early April 2013 that addressed several major issues relating to MOOCs, notably their accreditation; design and implementation; faculty perspectives; student demographics and motivation; and their potential benefits to a campus. Current awareness To remain informed about MOOC developments, librarians should subscribe or regularly visit websites that offer significant news, such as the Alt Ed, a blog “devoted to documenting significant initiatives relating to Massive Open Online Courses (MOOCs), digital badges, and similar alternative educational projects,” The Chronicle of Higher Education, EDUCAUSE, and MOOC News and Reviews, “ … an online publication devoted to thoughtful critique of individual MOOC courses and to discussion of the evolving MOOC landscape.”

Librarians should consider subscribing to the EDUCAUSE Massive Open Online Courses (MOOCs) Constituent Group Listserv, and join the Linkedin MOOC - Massive Open Online Courses group and the Facebook MOOC group. Librarians should also consider following relevant ongoing MOOC developments via Twitter hashtags (eg #moocs, #onlinelearning, #coursera) Promotion Librarians can promote MOOCs by compiling library guides about this learning environment, such as Nova Eastern University, University of California, San Diego,Washtenwa Community College. Librarians can further promote MOOCs among their colleagues by engaging in relevant research and scholarship such as Are You MOOC-ing Yet? A Review for Academic Libraries, Run aMOOC?, Using Information Expertise to Enhance Massive Open Online Courses, and The MOOC and the Library: How Massive Online Only Courses Could Change the Future of Library Instruction.

NEXT STEPS

While Open Educational Resources are among the most well-known of Open Resources, there are others that should also be investigated and considered for integration within the MOOC environment, namely institutional and subject repositories, Open Data sources, Open Access dissertations and theses, Open Access journals and monographs, and Open Textbooks.

Links to all articles and sources mentioned can be accessed from the online issue of Panlibus at www.issuu.com/panlibus/docs/ panlibus28 or via the Panlibus blog at http:// blogs.capita-libraries.co.uk/panlibus/?p=6922.

FIND OUT MORE Email: gerrymck@iastate.edu Web: http://blogs.capita-libraries.co.uk/panlibus/?p=6922

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Library World Records 3rd Edition Preview

Library World Records 3rd Edition Preview This preview looks at the forthcoming publication of the 3rd edition of Library World Records. First published in 2004, with a follow-up second edition of the book in 2008, the forthcoming 3rd edition is planned for late 2013. Since its publication, Library World Records has established itself as an international indispensable reference work on fascinating superlatives covering libraries and books around the world, not just for librarians, researchers and students, but practically anyone who loves reading books or visiting libraries. A preview of what type of facts will be addressed in the 3rd edition includes: What are the names of the oldest texts written in English, Japanese, Arabic and Chinese? What is the title of the most expensive books auctioned at Sotheby’s? Where is the world’s busiest public library in Europe? How many libraries are there in each of the EU member countries? Which country’s presidents also worked as librarians? When were the very first ten university libraries founded? Which countries publish the largest number of books in the world? What are the names of the very first three books to contain photographs? Where are the biggest library buildings in the world? What is the name of the most expensive book theft in the world? Which libraries around the world have more than 500 staff members? What is the name of the first book to have page numbers?

What is the name of the first book to be printed in colour? What are the names of the 200 largest libraries in the world? What are the names of the 200 oldest libraries in the world? Library World Records for all intents and purposes mostly deals with ancient and modern library and books superlatives that are often hard to track down in conventional sources. Hence the book will cover facts on the oldest and largest university libraries, national libraries, public libraries and special libraries around the world, as well as a diverse selection of facts on books, manuscripts and inscriptions. The book deals with factual information about libraries and the three important things we normally find in them: books, periodicals and reference databases. Hence if you were looking for information on the first books written in English, French, Thai, Japanese, Spanish, African and Turkish; the names of the 100 oldest libraries in the world; or the list of the largest legal databases available today, the book should be your number one source. As with the second edition, the new 3rd edition of Library World Records is complemented by over 200 photographs of books, libraries, famous librarians and more, from all around the world. It will also be published simultaneously as both an eBook and paperback edition. About the author: Godfrey Oswald (BSc, MSc) is a British librarian, who has worked as book cataloguer, database searcher and library website manager in the UK and Switzerland for over 15 years. In 1995 he developed the largest library directory on the internet, called The Info Connect Library and Information Science Directory, “a free internet directory for information scientists, librarians, academic researchers, etc, as well as university library school students.” He is also working on a fiction novel.

FIND OUT MORE Web: www.lwrw.org Email: godfreyoswald@gmail.com

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Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries


Our self-service booking solutions keep you in control… … of resources, staff time, not to mention the user experience

when visiting your library. You’ll find it’s a smoother, happier operation all round. For flexible solutions that cover: U PCs U Print payment U Wi-Fi U Rooms U Appointments U Media/AV equipment U Events U Courses U Resource charging U And much more… Solutions accessible via web or kiosk. Integration possible with all leading LMS providers. Call: 01992 415505 Visit: www.lorensbergs.co.uk Email: enquiries@lorensbergs.co.uk Follow us: @lorensbergs


Andrew Simpson

Planning for the future of academic libraries Andrew Simpson Associate University Librarian University of Portsmouth

After years of massive growth of student numbers in higher education, an uncertain future lies ahead. The introduction of new student fees replacing grants as the major funding mechanism has left many potential students weighing up the value of a degree against the debt they would build up and universities uncertain about the future of student numbers. The elimination of quotas for students getting the highest A-Level grades introduces more competition into the sector, and the government is making it clear that it wants to see more freedom to compete in this way. What does this mean for universities and their libraries? Increasing competition and uncertainty in your institution raises challenges in a number of ways when trying to plan for the future. It is much more likely that student numbers will fluctuate, that new subject areas will pop up or disappear with

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little notice, that responding to every student demand will be seen as paramount. Some are predicting the fragmentation of traditional universities. Increasing competition from private providers, including online providers and the much talked about MOOCs (Massive Open Online Courses) may mean increasing specialisation and marginalisation. How do you provide library services to thousands of students taking a free online course around the world? If the answer is that you don’t, what does this then mean for the value placed on library services in education in the future? Others feel this challenge is being overstated, and that traditional universities will continue to be the gold standard, providing one to one help from subject experts, with a quality library service to back this up. The question is what will that service need to provide in the future and with so much uncertainty how do we plan for it? Back in 2009 the University Library at Portsmouth, having had a fairly static structure for a number of years, was encountering issues which raised questions about the priorities for the service. A rapidly

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

changing electronic environment, the capacity and skills needed to develop and deliver services, as well as inevitable budgetary pressures, meant a fairly fundamental review was needed. We wanted to ensure that we had the flexibility to support the changing profile of the university. The review started by looking at existing processes in detail and found that many new tasks were bolted onto existing posts, changes to staff hours had been granted without consideration of the overall team, some important areas of knowledge rested with one person and that there was a reliance on regular overtime in some areas. It became obvious that a new structure was needed, one that was flexible to be able to react to change more quickly, one that gave us capacity to explore new developments and where the student experience was central. We wanted services delivered in the most cost-effective way and, of course, this was all to be done with a new structure that would not increase the overall budget. Throughout the process the key question we asked ourselves was “how does this benefit our users?�. Our small review group established three core functions: 1. To provide information resources for our users 2. To provide quality learning environments 3. To teach and promote the skills needed to exploit information effectively.


Andrew Simpson

The review began with each team or service area identifying their core processes and these were then matched to the core functions. We looked at processes struggling to be delivered, those that may no longer be needed and added in identified gaps in provision. Consideration was given to different ways of handling processes, eg through mechanisation or external services. Processes were then grouped into areas which, following consideration of various models, were used as the basis for our new structure, eventually forming into five teams. The re-structure involved a full review of posts, new job descriptions and recruitment, creating a period of substantial change for staff. This process was completed in 2012, and already some of the changes are proving to have increased our flexibility for the uncertainties of the future.

Grouping of processes The main focus of change in our Technical Services area was moving from a structure based on format to one based on process. The view we came to was that the processes required are essentially the same irrespective of format, and to retain the existing structure (a books team and a journals team) would be unacceptably restrictive, particularly with the formats used to deliver information changing. New modes of delivery such as streamed media did not fit that model. The new structure based on the two key functions of procurement and cataloguing/access allow us to devise systems and procedures that will allow us to deal with varying types of material in a more efficient manner. This will make it easier to develop e-procurement methods and to fit into the workflows and systems of other university departments.

Empowering staff to make decisions The library had traditionally had a relaxed, informal style of management. This had many positive aspects but it had led to a tendency for decisions to be taken at a senior level which should more appropriately have been taken lower down the structure. There is now

an expectation that people will lead, manage and develop their staff so that they can take appropriate decisions at the right level. This should lead to an organisation that is able to respond to change at the right level and to organise workload to allow senior managers to look at bigger changes

as Patron Driven Acquisition. We anticipate a need to provide content as fast and straightforwardly as possible within the possible scenario of a much reduced budget. By setting up systems to support rapid delivery on demand, we hope to be able to cope with a reduced capacity for bought resources.

Flexible and multi-skilled staff We have modelled an 80/20% split of staff time to enable many of the User Services staff to contribute 20% of their time to other areas. This has helped promote an understanding of issues across the library, whilst also moving more staff time from processes such as circulation to value added areas such as academic liaison. After a successful first period we are looking at ways to extend this approach. An extensive programme of staff development for all library staff was also developed and continues to ensure staff are informed, up-to-date and confident in helping users whatever their query.

Automating processes To enable the Systems Librarian to take on additional responsibilities beyond the LMS, a new post of LMS Specialist was initially created. However, we were able to do without this post by buying into Capita’s managed service, which has successfully provided maintenance and support for the running of our LMS for a year now. In a similar way we are trying to connect the LMS directly into the university finance system to save the amount of financial administration needed within the library.

New challenges Since the staffing structure was completed in early 2012, there have already been many changes to test us out, including the introduction of RFID self-service, a Discovery Service, extended 24/7 opening, and a new website. We are developing online requesting of inter-library loans, a scanning service to support provision of online reading lists and using online purchasing models such

We have been helped in analysing processes by the university’s Enterprise Architecture Group, querying our workflows from a non-library perspective and suggesting different approaches. After their help with a review of our Interlibrary Loans service, we are introducing a series of changes to make the system more accessible for the student and less cumbersome to administer. We are now working with them to look at book buying processes. University libraries are already facing new challenges such as providing services to overseas campuses and partner institutions, raising technical and contractual issues over resource provision. In research, new rules on open access publishing and research data are opening up new roles for the library in organising and providing access to new information. At Portsmouth, we have done our best to prepare for these and future challenges by introducing flexibility in structure, staff and systems to help us deal with whatever the future holds. By analysing our processes through the staffing review and subsequent activity we have focused on maximising staff capacity in the areas where they are most needed, supporting students and innovating in new areas. We hope this means we will be able to cope with sudden changes in student numbers, subjects studied, changes in budget, or technology.

FIND OUT MORE Web: www.port.ac.uk/library

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Bibliotheca and Mid-Continent Public Library bridge the technology gap between UK and US libraries

Influencing the future direction of libraries Steven V. Potter, Library Director and CEO Mid-Continent Public Library Kansas City, MO USA

Introduction:

Although operating on different sides of the Atlantic, libraries from the UK and the US clearly share common goals, beliefs and roles in satisfying their resident patrons. It’s not surprising therefore that the staff, workflows and even look and feel of the environments are similar on each end of the ‘pond’, or that libraries from each continent would have the requirement and desire to implement the latest labour-saving, patron-enhancing or time saving technology. What perhaps is surprising is that US libraries are only just beginning their quest into RFID adoption, whereas many UK libraries are now many years beyond their first installations. To learn from the wealth of

suitable locations having now adopted RFID in some form. If you compare this to the US, where RFID has only recently become high on the agenda, implementation figures for the technology stand at less than 10% of all libraries throughout the entire region. Of course, the fact that a large percentage of UK RFID installations were planned and implemented during differing socio-economic times does play a massive part. Today, most US public libraries are beginning to explore RFID technology for the first time, with budgets that are much tighter than they were only 2 or 3 years ago. Indeed, budget availability is not the only factor; it should also be considered that the cost of the technology has fallen considerably. For example, RFID label prices alone eight years ago in the US (where collection sizes are considerably higher) made the technology simply too expensive to implement.

Assessing the ways in which RFID has been deployed and is being utilised in UK libraries will aid US libraries in understanding where they should focus, what the biggest areas of ROI are and how to train and adjust staff and customers, furthermore, the UK also has the ability to learn how US libraries are having to think beyond core RFID self-service in order to maximise their investment and continue to deliver a quality service to their residents.

Findings:

Since adopting RFID self-service technology many libraries within the UK have scaled down the number of staff desks and service points, allowing room for more self-check terminals and encouraging the free flow of staff and patrons. However, in the US, staff points are still a popular element to the library and continue to be used to provide assistance to patrons and process issues and returns despite the presence of self-service terminals.

“Understanding the differences between libraries in different continents is key to shaping the future of the library service.” UK RFID experience, and to share views from US libraries that are perhaps thinking beyond RFID self-service for their projects, Bibliotheca facilitated a hands-on trip for Mid-Continent Library CEO and Library Director Steve Potter around the British Isles.

Fact-finding mission:

Throughout a weeklong trip, meeting with colleagues from Kings College London, Queen Margaret University, Kensington & Chelsea College, Salford University and Rochdale Central Library, Steve was able to observe the differences between UK and US libraries, while sharing ideas on where the future of the library service may be. Given their relative adoption stages, it is not surprising to learn that RFID uptake differs substantially between the UK and US; with the technology having been prevalent in the UK library industry for around eight years. Technology adoption figures in the UK do vary depending on which stats you read, but are currently reaching around 75% of all

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Now, more than ever, library funding is scarce in many areas, and advances in technology such as eBooks may also pose a threat to some public libraries. Moreover, in today’s society a library must be much more than just that; in order to survive it needs to explore new and innovative ways to better serve its customers and remain relevant in the community – all within tightening budgets. But it is not just public libraries in the US that differ in terms of their RFID needs; with a large proportion of universities in the US being reference libraries only, whereby items can be used within the library grounds but not checked out, the need for RFID equipment to issue and return items is naturally reduced. However, the technology may be required for security purposes to prevent the removal of library items. This is in contrast to academic libraries in the UK, whereby, although they often have reference sections, items are still loaned to patrons just as they are with public library lending.

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

The fact that staff desks are still common in US libraries may explain why when returning items, US patrons prefer to go direct to library staff and return items at the desks rather than use the self-service kiosks provided. It is clear


Bibliotheca and Mid-Continent Public Library bridge the technology gap between UK and US libraries

that using self-service to return items is much more popular in the UK than in the US and appears to be more of a natural process with UK library users. However, one trend that is now exceeding UK adoption numbers in the US is the use of Automated Materials Handling (AMH) systems to return items as more and more libraries gradually implement the technology. Another trend that is emerging in the UK library market is the use of handheld devices to conduct inventories on full library collections. Although not a common concept in the US, many UK-based libraries have come to rely on using handheld devices as a means of managing stock levels and delivering a faster stock rotation function, an example of this is University of Wales, Newport – the University recently installed a number of handheld terminals throughout several of their campuses to completely manage their inventory and stock process. Equally at City of Westminster Libraries they now perform

complete library inventories (“stock takes”) in less than two days - reading over 2,000 items per hour. In fact, a recent stock inventory using an RFID handheld device uncovered 7% of physical stock on the shelf that the LMS had declared “missing”. In terms of library collections, the use of physical media items is also an area that presents differences between UK and US libraries. Currently between 5–10% of collections in the UK, media stock has gradually declined over the years - a phenomenon possibly linked to ease of access to media through the Internet and the ability to download music and films. However, although the need for physical media may be declining in the UK, borrowing CDs and DVDs is still a popular concept in the US with physical items accounting for around 40% of a library’s inventory – a factor that may be attributed to the widely different population size between the UK and US, together with the lack of availability of high-speed internet access in US homes. Just as the population size differs between the two countries, so does the size and types of communities the libraries serve. Being a much smaller country, public libraries within the UK operate in smaller communities and within much closer proximity; as a result they are able to better reach out and serve their communities. In the US, however, public libraries have to serve larger, more widespread regions; patrons often have to travel miles to visit their local library – which may pose a challenge to some residents in areas where there is a lack of public transport.

Interestingly, it was this challenge faced by US libraries that was the key driver behind smartlocker™, a unique reservation system developed jointly between Mid-Continent and Bibliotheca. The system allows residents of the wider community to reserve items and have them delivered to secure pick-up locations within their local vicinity However, smartlocker™ wasn’t just designed for the US market; clearly there are also remote locations in the UK that will benefit from the system, and the product could easily find its place in a variety of community outlets such as community centres, residential homes and schools. Clearly there are a large number of differences between UK and US libraries, not only in terms of the challenges they face, but also in the ways in which they serve their patrons and communities. Understanding the differences between libraries in different continents is key to shaping the future of the library service, and facilitating trips that allow libraries to share experiences and learn from each other could prove beneficial to the industry as a whole.

FIND OUT MORE Steve can be contacted via Bibliotheca in the UK at: Email: info@bibliotheca.com Web: www.bibliotheca.com

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Nielsen LibScan data

Nielsen LibScan data Nielsen LibScan Library Borrowing Data – period 3, 2013 (24 February- 23 March 2013) Nielsen LibScan’s most borrowed titles over the period 24 February- 23 March was dominated by major fiction titles from 2012. Nine of the Top 10 most borrowed titles were published in 2012 and all are hardbacks with the exception of Fifty Shades of Grey. Whilst J. K. Rowling’s The Casual Vacancy was the bestselling fiction hardback of 2012 and Lee Child’s A Wanted Man the sixth bestselling, Child takes top spot in Library borrowings in the latest period, with Rowling in fifth position. Despite this dominance of adult fiction titles in UK Library borrowings, elsewhere we see much which underlines the importance of libraries as a resource for books and reading

Position

for children. Six of the Top 10 most borrowed authors over the latest period were children’s authors: Daisy Meadows, Julia Donaldson, Francesca Simon, Jacqueline Wilson, Mick Inkpen and Adam Blade. These same six children’s authors were also listed in the Top 10 authors of the Public Lending Right’s (PLR) annual summary of UK library borrowings, which covered July 2011 to June 2012. Nielsen LibScan data also shows that total borrowing of children’s books has increased. In 2009/10 children’s books represented 31.8% of total UK library borrowings, rising to 34.5% in 2010/11 and growing again to 35.7% in 2011/12. The PLR data shows a similar

FIND OUT MORE For further information about Nielsen BookScan TCM Panel or LibScan panel: Email: info.bookscan@nielsen.com Web: www.nielsenbookscan.co.uk

Title

Author

Volume

1

A Wanted Man

Lee Child

2,494

2

The Racketeer

John Grisham

1,895

3

Standing in Another Man’s Grave

Ian Rankin

1,879

4

A Week in Winter

Maeve Binchy

1,781

5

The Casual Vacancy

J.K. Rowling

1,776

6

Fifty Shades of Grey

E.L. James

1,724

7

The Black Box

Michael Connelly

1,707

8

Merry Christmas, Alex Cross

James Patterson

1,670

9

NYPD Red

James Patterson

1,663

10

The Affair: Jack Reacher

Lee Child

1,607

(©2013 Nielsen Book Services Limited [trading as Nielsen BookScan and Nielsen LibScan])

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growth in children’s book borrowing, with a figure of 37.4% which is slightly higher than the figures derived from Nielsen LibScan data.

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries


Partner news

Partner news Shaping the future together, Capita’s Additions Partner Programme The Additions Partner Programme builds strong relationships with companies providing third-party products that extend the functionality of Capita’s library management system. The relationship between Capita and partners delivers the benefits of integrated products, ensuring you can save time and money while continuing to improve customer experience. In this issue of Panlibus, we bring you highlights from some of our partners:

BDS Wins BL Contract BDS expanded the portfolio of work it undertakes for the British Library when it was announced that it had won a contract to catalogue selected material for a new Library project. The successful bid builds on the work BDS already undertakes for the BL through the maintenance of the CIP Programme and its work for the British Library Sound Archive. “We are delighted to expand our work for the British Library,” says Lesley Whyte, Managing Director of BDS. “The award of this specialised contract demonstrates that BDS addresses a spectrum of cataloguing requirements from the universal breadth of maintaining the Catalogue in Publication programme, to the intricacies of cataloguing classical music for the National Sound Archive and now for cataloguing specialised material within the BL collection.” “BDS has developed an efficient, innovative and timely solution to a long-standing problem

for large libraries such as the BL that need to maintain their cataloguing currency,” comments Neil Wilson, Head of Metadata Services at the British Library. “In addition, their recognised expertise in the constantly evolving world of bibliographic standards means we can be sure their records will meet our demanding quality requirements.”

Save time with latest netloan enhancements June sees new enhancements to netloan, the market-leading PC booking and print management solution, enabling bookings for PCs to be even faster and easier, and encouraging self-service amongst library users. This latest service release also leads to a reduction in librarians’ time spent on print administration with faster identification of print jobs, for release to print in fewer clicks. Overall, customers will find netloan offers greater efficiency in service provision, and an increase in users’ satisfaction when using library PC and print facilities. For further information

or to arrange a demo, call 01992 415505, email enquiries@lorensbergs.co.uk, or visit www.lorensbergs.co.uk

Bibliotheca launches new products for 2013 Bibliotheca this week announced the launch of three brand new products to help extend the services and capabilities of libraries across the globe. Addressing three core areas; flexible, 24/7 reservations (smartlocker™), empowering staff to free the desk (smartstock™ 300), and protecting high-value assets (smartlabel™ 500), the new products have been designed to compliment Bibliotheca’s existing product range and are ideal for those wanting to extend their existing investment in RFID technology or for those looking to implement RFID technology in the future. The new products are available now, for more information please visit: www.bibliotheca.com/2013

www.capita.co.uk/libraries | Summer 2013 | Panlibus Magazine

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Wakefield College

Photography: www.ravageproductions.co.uk

A moving story with a happy ending Wakefield’s a pretty exciting place. Fantastic history, great nightlife and, culturally, who could ask for more than the Yorkshire Sculpture Park and the stunning new Hepworth Museum? With three campuses - one sitting in the beautiful parkland at Thornes Park, One dominating the landscape in Glasshoughton and one providing a lively learning environment in the city centre, Wakefield College fits well into the fabric of the district. And the college continues to grow, as does the demand on the library services. Redevelopment of the Wakefield campus in the city centre is bringing a vibrant learning environment to the heart of the city and with

magnetic system) chosen by Chris Balmforth, based at the Thornes Park campus. However, with finance available, the options that RFID (Radio Frequency Identification) gave for future development convinced the library team that this should be the way forward. The successful experience with the existing equipment and service made 2CQR an obvious choice to tender for the change to RFID. Helen Sherwood, the Senior Librarian, was happy to pick up Chris’s lead. “2CQR were the first choice to discuss the upgrading with,” she explains. “During the decision making process, despite the interest from other suppliers, their friendly approach and ability to understand the needs of a

“ Visually, the gates and self-service unit sit perfectly in the new environment and the workstation is unobtrusive.” it a modern, upgraded library environment. The newly branded LibraryPlus brings the existing three libraries under one banner and the restructuring provided the opportunity to review the library management systems. The college was already a user of the practical and efficient 2CQR EM (electro

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modest-sized college confirmed our previous experience” The Castleford campus, opened in 2009, includes a state-of-the-art library and was the first to have it converted to RFID with new sets of security gates and a staff workstation. At the city centre site, self-service was a major

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

requirement and this was provided with the existing “Baby” being converted from Librid, (EM software), to Lucid (RFID software). “We were delighted with the installation,” says Helen. “Although 2CQR had to work in difficult conditions as the building work continued around them, Paul (Betts, 2CQR engineer) remained positive and good humoured. “The late start meant we had a surge of students, making induction difficult but, surprisingly, and despite being first-time users, there were no problems and students have taken to it really well“. With more reorganization anticipated at the end of the academic year, Helen sees the stock control with the RFI- enabled Wanda unit being fast and simple, freeing staff to concentrate on important replanning issues.

FIND OUT MORE Tel: 01845 88 22 778 Email: Chrisr@2cqr.com


RFID t EM Self-service t Security t Stock control Promotion t Software t Consultancy Installation t Maintenance Over two decades dedicated to improving performance in libraries across the UK and Ireland.

Can we help to move your library forward?

Bigger, brighter, more sophisticated. Our popular �Baby� is one of the unique products that keep delivering.

2CQR House Triangle Business Park Long Bennington Lincolnshire NG23 5JR T: 0845 88 22 778 F: 0845 88 22 779 info@2CQR.com www.2cqr.com

Thinking Libraries S O L U T I O N S

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S U P P O R T

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C O N S U L T A N C Y

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R F I D

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E M

P R O D U C T S


3M

3M tried and tested in London libraries Library @ Westcroft – Sutton’s newest library In January 2013, Westcroft Leisure Centre in the London Borough of Sutton welcomed its first visitors to The Library @ Westcroft. The latest addition to the library scene in Sutton, the new library replaces the old Carshalton library, which although loved by local residents, was more than 100 years old and could no longer meet the expectations of community members and library staff. Ricky Theodosio, Library Manager at the Library @ Westcroft comments on the changes he has seen since the library opened in January: “When Westcroft Leisure Centre decided to extend and build a public library, it was obvious to us that the new shared facility would have to be as modern, if not more so, than the other libraries in the borough to attract patrons through the doors. People’s expectations of libraries have evolved so much that being able to use selfservice machines to borrow or return books outside of normal working hours, when the library would otherwise be unstaffed, is very convenient. It also allows us to extend the opening times significantly, as we are now open to the public for 92 hours per week: more than twice as long as at the old library.” Ricky continues: “In the first month of opening to the public, the library saw more than 21,000 people come through the doors, a significant increase on the number of individuals visiting the old library in Carshalton. Not only are more people visiting but also the number of books being borrowed has doubled. It is great to see this happening in our library, as it shows people are enjoying reading and the experience of being in a library. Our overall aim is to encourage more

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people to enjoy both our leisure and library facilities and we believe we have achieved that in Sutton.” The Library @ Westcroft is one of eight libraries in the London Borough of Sutton to use 3M library equipment. After successfully installing 3M RFID self-service and detection systems in seven other libraries in the borough, and having been delighted with the levels of service and support they have received, Westcroft decided on 3M. The introduction of 3M self-service equipment at the Library @ Westcroft has been an easy process, especially as a number of patrons are already familiar with the systems installed in other branches.

Sutton Central Library Sutton Central Library, seen as the ‘flagship’ within the borough has been successfully using the 3M Digital Library Assistant (DLA) for

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

years and has found the tool to be invaluable. The DLA is a handheld device which utilises RFID technology to provide a highly effective tool for managing library collections. One way in which Sutton Central uses the DLA is to monitor the demand for popular titles and to remove less popular items from prime locations. The Library @ Westcroft represents a new concept in public libraries; with its shared facilities and tried and tested 3M library equipment, it’s proving to be a winning combination.

FIND OUT MORE Web: www.3M.co.uk Twitter: @3M_UK


We’re hiring Working in close partnership with our customers, Capita has been instrumental in driving the library world for over 40 years. We have contributed significantly to the development and innovation in libraries and want to continue in that way. The people we work with are talented, innovative and dynamic, but above all – they believe passionately in everything we do. We are looking for an astute, commercially focused and driven Partner Manager to manage relationships with third party companies. The relationships developed with partners will provide customers a wide choice of best of breed technology that complement our library management system. You will be an exceptional communicator, comfortable liaising with senior management as well as sales, marketing and technology teams.

If you think you possess the skills, aptitude and expertise to be part of our team please email martyn.read@capita.co.uk.

plasma screen by others

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Design

Product Development

Demco Client Services

Furnishings & design for your next project –from a single authoritative source.

Contingency

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Quality Control

Demco Interiors Shipton Way, Express Park, Northampton Road, Rushden, Northants NN10 6GL A Demco family company

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Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries


‘’D-Tech understood what our success meant to us’’

www.d-techdirect.com 01394 420077 RFID / SECURITY / RFIQ / PEOPLE COUNTERS / EM / STOCK MANAGEMENT / RF / LAPTOP SECURITY / VENDING / SELF SERVICE


Upcoming events

Events SCONUL Summer Conference, Dublin - 20 - 21 June

CILIP LMS Supplier Showcase, London - 8 November

We are pleased to be sponsoring this year’s SCONUL Summer Conference, on the theme of ‘Living with the new fees regime: impact and experience’. The event is being held at the Radison Blu Royal Hotel, Dublin on 20 - 21 June 2013.

We will be exhibiting at the CILIP LMS Showcase in London on 8 November 2013. The event is taking place at CILIP HQ, 7 Ridgmount Street, London. Visit us on stand 13 in the Charter Suite throughout the day and talk to our representatives, who will be on hand to answer your questions, and be in with a chance to win an Amazon voucher. The showcase is free to attend; register your place with CILIP today.

Umbrella 2013, Manchester - 2 - 3 July We are pleased to again be sponsoring CILIP’s flagship Umbrella Conference which will take place at the University of Manchester on 2 - 3 July 2013 in their state-of-the-art campus on Oxford Road. The conference will see a number of exciting changes, more plenary sessions, high profile speakers and focused sessions. Come and see us on stand 34.

For more information on all our upcoming events, visit www.capita-libraries.co.uk/events.

Webinars This comprehensive set of webinars is specifically designed to demonstrate software solutions that improve the service your library offers to users, as well as providing ongoing efficiency gains. Register for any of the webinars at www.capita-libraries.co.uk/webinars.

25 June - 2pm - 3pm

11 July - 11am - 12pm

Chorus - Your LMS in a hosted environment.

Building on your Prism interface - improving services to users.

26 June - 2pm - 3pm Integrating your online joining form process with the LMS.

09 July - 2pm - 3pm Making the most of what you’ve got - the benefits of Process Review.

26

Panlibus Magazine | Summer 2013 | www.capita.co.uk/libraries

23 July - 11am - 12pm Prism - Refreshing your knowledge.


Panlibus 28  

The further and higher education landscape is changing. An increase in tuition fees in higher education and changes to further education fun...

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