PanelTalk Sept/Oct 2015

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PanelTalk Official Journal of the Collision Repair Association

September/October 2015

CAD work by Andrew Dann

Auto Hub Vision for 2025

Workshop 2025 IBIS 2015

Two Otago/Southland Shop Profiles

July Roadshow Report

Personality Profile - Terry Blake

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Official Journal of the Collision Repair Association

September/October 2015

IN THIS ISSUE OFFICIAL JOURNAL OF THE COLLISION REPAIR ASSOCIATION PUBLISHER Collision Repair Association P.O. Box 9208 Waikato Mail Centre Hamilton 3240

25 Precision Panel and Paint

Teerry Blake Seetal Spraybooths

EDITOR Rex Crowther DESIGNER Rebecca Tune PANELTALK MAGAZINE 362 Great North Road Arch Hill Auckland 0612 PO Box 32 362 Devonport Auckland 0744 PHONE: (09) 360 8437 EMAIL: CIRCULATION & SUBSCRIPTIONS Collision Repair Association Ph: 07-847 0216 Fax: 07-847 0217 Email: COPYRIGHT No part of PanelTalk may be reproduced in part or in whole without the written permission of the publisher.

ISSN 0113-8685

EDITORIAL DISCLAIMER Views and opinions expressed in this issue of PanelTalk are not necessarily those of the editor or the publisher. ADVERTISING DISCLAIMER Claims and statements made in PanelTalk are not necessarily endorsed by the Collision Repair Association. While care is taken to ensure the accuracy of the advertisements, neither the association nor the editor accepts responsibility for them. Please like us on facebook: New Zealand Collision Repair Association


21 Harrow Brothers

CRA Contacts




CRA Roadshow 2015


It’s Just My Opinion


Personality Profile - Terry Blake of Seetal Spraybooths


Chairman’s Report


IBIS Summit 2015


Harrow Motor Bodyworks Ltd, Dunedin


CRA Outstanding Achievement - Shop Upgrade




Workshop 2025


FenderBender Management Conference


MLO - Walter Zuber


General Manager’s Report


Motor Sport People. Products. Events.


Regional Roundup


I-CAR Technical Pages


I-CAR Courses


CRA Promo and Compliance



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CONTACTS for over

100 years

CRA National Office: 1st floor (above Firestone), 3 Lincoln Street, Frankton, Hamilton, PO Box 9208, Waikato Mail Centre, HAMILTON 3240 Ph: 07 847 0216 Fax: 07 847 0217 Email: Web:

The New zealand Collision Repair Assiciation’s membership incorporates all types of businesses allied to automotive collision repair. The affairs of the Association are managed by the National executive, which consists of a chairperson and a person appointed from each branch of the Association.

CHAIRMAN: General Manager: Association Manager: OFFICE ADMINISTRATOR:

Alan le Noel Neil Pritchard Adrienne Richardson Erin McLean

027 272 5205 021 663 459 021 572 158 07 847 0216

for over

100 years

New membership enquiries should be directed to Erin McLean at the Collision Repair Assiciation National Office.





National Executive Rep Carl Henty Louie Berkers Collision Repair Centre Ltd 161 Dent Street, WHANGAREI 0110 (09) 438 8997 (09) 438 8991 National Executive Rep Brent Mackay A1 Autofinish 11 Crum Avenue, New Lynn Auckland 0600 (09) 827 8462 (09) 827 5751 National Executive Rep Lou Pilkington Taupo Smash Repairs PO Box 414, TAUPO 3351 (07) 378 7807 (07) 378 7857 National Executive Rep Chris Greaney City Collision Repairs 31 Leyland Street, Onekawa Napier 4110 (06) 843 8200 (06) 843 8538

Chairman Tony Gordon Tony Gordon Panelbeaters 12-14 Finlayson Street, WHANGAREI 0110 Ph: (09) 438 1047 Fax: (09) 438 5739

Secretary Mike Verkuylen Wynn Fraser Paints PO Box 348, WHANGAREI 0140 (09) 438 1624 (09) 438 3740

Chairman Tyler Schwalger Turners Panelbeating & Carpainting Ltd 147 Target Road, Wairau Valley Auckland 0627 (09) 444 7217 (09) 444 4926

Secretary Margaret Watterson

Chairman Secretary Kris Browne Andy Pryor Fleet Image NZ Ltd Resene Automotive & Light Industrial PO Box 364, 593 Te Rapa Road, Te Rapa TE AWAMUTU 3840 HAMILTON 3200 (07) 871 6780 (07) 849 7798 (07) 871 6770

National Executive Rep Stephen Perrin Harts Body Shop PO Box 7137, Pioneer Highway PALMERSTON NORTH 4443 (06) 358 4098 (06) 359 5387

Chairman Secretary Aaron Hogg Joan Perrin Larsen Collision Repairs Ltd Harts Body Shop PO Box 4371, PO Box 7137, Pioneer Highway WANGANUI 4541 PALMERSTON NORTH 4443 (06) 345 3377 (06) 358 4098 (06) 345 3204 (06) 359 5387


National Executive Rep Tony Straugheir Hutt City Panel & Paint Ltd PO Box 30780, LOWER HUTT 5040 (04) 939 3625 (04) 939 3620


National Executive Rep Warren Flowerday Tandem Smash Repairs 1996 Ltd PO Box 10224, Phillipstown CHRISTCHURCH 8145 (03) 982 4862 (03) 982 4862

Chairman Secretary Gerard Bohan Tristan Hosie 121 Hokio Beach Road, 3M LEVIN 5510 PO Box 27150, Marion Square (027) 453 0838 WELLINGTON 6141 (04) 384 1243 (04) 384 5580 Chairman Secretary Bryan Easton Alistair Sheard Super Finish Panel & Paint PO Box 79071, Avonhead PO Box 7552, Sydenham CHRISTCHURCH 8446 CHRISTCHURCH 8240 (03) 348 9326 (03) 365 2324 (03) 343 1155 (03) 365 0408 Secretary Chairman Ewan Hilston Steve de Graaf Parkside Panels (1990) Ltd Harrow Motor Body Works Ltd PO Box 526, 26 Wilkie Road, Kensington INVERCARGILL 9840 DUNEDIN 9012 (03) 216 7771 (03) 455 1773 (03) 216 3948 (03) 455 2746



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National Executive Rep Warren Burns Gordon Officer (1991) Ltd PO Box 1099, INVERCARGILL 9840 (03) 215 9081 (03) 215 8477

Editorial Welcome to this issue of PanelTalk. I am writing this on the first day of spring, the rain is pouring down and the wind howling. Bring on summer. August has been an interesting month, with me visiting the lower South Island in early August. I always forget how beautiful it is down there and the great people made it a very enjoyable few days. Then it was off to Sydney for Workshop 2025, which was a great event with a couple of fantastic speakers that really gave some insight into what is required to stay on top of your game in business, (be sure to read the report on page 30). Back home for a few days then off to a friend’s house on one of the Fijian islands, fishing, swimming and lazing around in 30 degrees, fantastic. Then back to reality, a magazine to get out and it was back to 5.30am starts. I only start this early as it allows me to beat Auckland's ever worsening traffic and the old brain seems to work better in the morning. An enjoyable task for this issue was doing a personality profile on Terry Blake. I first met Terry when he installed a spraybooth for me back around 1987, and he has subsequently installed three more new booths as well as relocating three booths for me. I also dealt with Terry often during my role as CRA Chairman, so I should know him well. As it turned out, I knew nothing of Terry's life or early career, and it certainly makes for an interesting read, so don't miss it on page 9.

We also profile two shops from the Otago/Southland region, have a report on NACE from Neil Pritchard, on IBIS 2015 held recently in Greece, the July CRA roadshows and a Q & A with David Fox about his experience at the 2015 WorldSkills competition held in Brazil in August. As well, of course, we have all of our regular features, so I hope that you will enjoy this issue of the magazine, and please support our loyal advertisers, as they fund the magazine.

PanelTalk is now online! Did you know that PanelTalk magazine is now online for your convenience? We have issues back-dated and as soon as our latest magazine goes to print, it is also uploaded to our site. This means you can reference articles/issues and forward these on to those interested. Please check us out at:

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july 2015 roadshow report Around 400 repairers attended the July round of roadshows that were held throughout the country. There were 11 roadshows in all including Nelson and Tauranga Accuracy in Repair Planning The first presentation was by Chris Thompson of Otbury Group and was titled 'Accuracy in Repair Planning'. This presentation was about the importance of an accurate estimate and the importance of getting it right the first time. He asked the question, the vehicle is in our possession, we have the ability to completely disassemble that vehicle, and identify all damage, labour operations, and parts to repair the vehicle. So why can’t we get it right the first time? He suggests running all vehicles through a dedicated area to disassemble, which will enable an estimator to accurately identify all damage and damaged parts. Many delays in the process come from waiting for supplements on unseen damage, parts broken in the disassembly process, small parts including clips and fasteners missed and only identified at the reassembly stage. All of these issues are easily remedied with an accurate disassembly prior to the job being allocated to a technician. The Health and Safety Reform Bill The second presentation was by Anne Forsyth from WorkSafe New Zealand. In it she covered three topics being 'Health and the Collision Repair Industry', 'The Health and Safety Reform Bill' and 'Common Questions, Myths and Tips'. Anne began by explaining that in 2013 there were 75 fatalities in in the workplace. This shows that there is still a culture in New Zealand workplaces which tolerates unsafe behaviours and attitudes. This is what has been driving both the government and industries to build a stronger health and safety culture. She went on to explain that it is difficult to know accurately the numbers of people who die each year from a work related illness. But what is known is that from looking at hospital admissions data, ACC claims, and doing an international comparison that the number is very high, estimated to be somewhere between 600 and 900 annually.

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It is also important to understand that there are an additional 17,000-20,000 cases of occupational illness reported annually. In bringing the issue home to the audience she informed them that New Zealand studies have shown that automotive panelbeaters and spraypainters have a marked increase in cancer. This is further supported by a study in the UK that found that spraypainters are 80 times more likely to get occupational asthma than any other occupation. The key health issues for the collision repair industry are cancer, asthma, sensitisation, dermatitis, noise induced hearing loss and cognitive impairment. One of the important points to remember is that individuals differ in their reaction to similar health hazards in the workplace, so employers have to be very vigilant. Their role is critical in identifying hazards, then eliminate, isolate or minimise the common routes of exposure to hazards such as ingestion, inhalation and absorption. The Health and Safety Reform Bill currently before Parliament, although it is not yet clear when the bill will be passed. There will be some months between when the Bill is passed and when it comes into force to make sure duty holders are aware of their responsibilities under the new law.


july 2015 roadshow report The bill is about making everyone’s responsibilities clear in keeping people healthy and safe in workplaces, it provides a more cooperative approach for effective risk management. It encourages more effective worker participation, clarifies responsibilities and accountabilities, and requires employers and supervisors to do what they can reasonably, practicably do to keep people safe. If people have good practices in health and safety currently, they may not need too many changes, but it is important that when the bill is passed, employers understand their responsibilities. A lot of the questions at the end of Anne's presentation were around the perceived unfairness of the H & S inspections. A fair percentage of the audience felt that their businesses were targeted because the authorities knew that they would do whatever they were asked in order to comply. This discussion got rather heated at the Auckland roadshow but Anne assured everyone that the actual inspectors get given a list of premises to visit, they do not get to choose them. There is also an 0800 number (0800 030 040) that people can call to report a business or operation that they feel is non-compliant. This information is treated confidentially. Neil Pritchard also reminded repairers that the CRA has a non-compliant report form that anyone can use to report non-compliance. It was obvious from the comments that these two avenues work, but simply giving an inspector the information may not guarantee action. The last presentation was from CRA General manager Neil Pritchard and was an update on all of the things that the CRA is currently involved with.

finalised code is set for implementation from April 1st 2016. Repairers wishing to sign up to the Code can find all the information they need on the CRA website. Guarantee Project This was developed thanks to Richard Foulks and is a response to the guarantee argument that is put forward by insurers. It is felt that repairers, while they guarantee their work, their guarantee would be much more valuable if it was backed by the CRA. The Guarantee has been signed off by the lawyers and is for the lifetime of ownership. It contains exclusions involving rust repair and repairs to vintage cars, race cars or classic cars and CRA members can sign up to it for a nominal cost. Other programmes Neil spoke also on the value of attending the CRA conferences, the CRA Electronic Customer Survey programme, the Quality Assurance programme, the about to arrive Ezi-methods manufacturers repair specification data, the fact that the CRA now has an active Facebook page, the I-CAR validation and Platinum Recognition. He encouraged members to find out more about these initiatives, as they can add great value to a business and it’s processes. The evening concluded with a supper and bar service which enabled repairers to catch up and find out what is happening around their respective areas.

Structural Repair Code of Practice Neil began with an overview of the new Structural Repair Code of Practice. Work on this initiative began back in 2008 at a meeting of the Vehicle Safety Advisory Group (VSAG) where it was voted the single biggest issue facing the industry. All members of VSAG have always agreed that without legislation and policing there could be little control over the non-insured sector but while the NZTA were interested they showed little enthusiasm early on. Now, more than 15 meetings later, the CRA, MTA, NZTA, ICNZ, MIA and RCA have reached agreement and the

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It’s just my opinion

- Rex Crowther

I often hear repairers complain about the public's misunderstanding of the complexities of modern vehicle repair and the lack of promotion of our industry to the public. A number of people think that it is the CRA's job, but my answer always is that every repairer has the chance to promote the industry to the public every day. CRA General Manager Neil Pritchard sent me this the other day for publication, and I thought that this sort of thing creates so much negativity with the public for the industry, that I could not just publish it without comment.

Neil’s piece: I can’t tell you how many disputes I have been involved in where the situation has been made worse by a repairer being brutally honest to a vehicle owner about the repair he has just had done by another repairer. This has the effect of making it very difficult to convince the customer to go back to the original repairer. The result is often a dissatisfied customer and a resentful repairer. If you become aware of a repair which is perhaps not the best piece of work, how about this:

would you do it yourself. The obvious, to me anyway, reaction should be exactly as Neil said, to offer constructive advice about returning the vehicle to the repairer for rectification. You can give them your business card in case it does not work out, and I believe that the next time that they require the services of a repairer they will probobly come to you. The other point is this, we all know that once a repair is substandard, it is often hard to make it perfect. The customer knows what they are looking for and they are super critical of the rectification. Why would a repairer want to put themselves in this position, where they may actually end up as unpopular as the initial repairer, instead of offering good advice in the first place? So, my advice to repairers should they be confronted with a substandard repair done by another repairer, don't let your ego get in the way of you acting professionally and giving good advice. In doing this you are doing not only yourself a favour, but the industry as a whole.

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To the customer “its not the worst job I’ve seen, but I’ve seen better. In your place, I would take it back to the repairer and discuss your concerns” To the other repairer by phone call “look I’ve just had Mr Smith in the shop with his Toyota Corolla. I’ve just encouraged him to bring it back to you. I know that if the positions were reversed I would want to fix the repair” This way the consumer has his best chance of a good result at no extra cost and the repairer has the opportunity to turn a negative into a positive. Equally importantly, the industry comes out a winner and is not shown as bagging itself.

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Neil is absolutely right in my opinion, by bagging another repairer you are not only casting him in a bad light, you are doing your own business harm by not offering a solution. I sometimes fail to understand why people do not think first, to imagine themselves if the shoe was on the other foot. I wonder how they feel when one supplier bags anothers product, most of us do not like it, so why PanelTalk 9


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Personality Profile

Terry Blake - Seetal Spraybooths

Terry Blake at his desk - note the whiteboard on the right Terry Blake is proof that you should never judge a book by its cover. He is a man of contradictions: underneath his abrasive exterior is a very caring and proud person; he might not always have the most ‘scrubbed up’ appearance yet his home and vehicles are absolutely immaculate; he is fond of both his Harley and his miniature sized ‘handbag’ dog and his success in business today belies a troubled childhood where he was fostered out, ending up in a children’s home.

challenging times helped to develop the character he is today.

And while it is fair to say that Terry the businessman has a tendency to polarise opinions, Terry the person seems popular whereever he goes throughout the country. Born and raised in Wellington and the Wairarapa, Terry, as mentioned, had a somewhat troubled childhood that saw him fostered out several times as a young child, before ending up in a Salvation Army children’s home with 65 kids ranging in age from five through to sixteen.

It was at this time that Roy Wyatt arrived in Wellington demonstrating his Rupes products. To Terry's joy his boss purchased both a sander and a polishing buff and the life of a carpainter became much easier.

Terry's childhood was further challenged by the need for him to wear surgical boots up to his knees not dissimilar to those worn by Tom Hanks’ character Forrest Gump. Kids can be cruel and sure enough they teased, and at times, ridiculed him, and he is in no doubt that these

Terry developed a strong work ethic from a young age, with a paper round before and after school from primary through to secondary school. Schooling was terminated early in the fifth form (by mutual agreement) when he was able to get an apprenticeship as a coachpainter with Wilton and Guppy in Masterton. At that time the paint was Duco enamel with the recent introduction of Dulon, and buffing was by cheese cloth and plenty of elbow grease.

After two years the business was sold and Terry was transferred to the Harvie Group in Wellington, the business that appears on the cover of the book celebrating the CRA Centenial. To this day Terry has nothing but praise for Brian Harvie as a mentor, mediator and supporter of a difficult employee (Terry's words). Upon completing his apprenticeship, he worked at several different businesses as a contract spraypainter, PanelTalk 11

Personality Profile

Terry Blake - Seetal Spraybooths

The aircraft spraybooth at Hamilton airport something that was common at the time and quite lucrative for a good fast spraypainter or panelbeater. However, an ambitious Terry wanted to get ahead and so he applied for a job with Enterprise Cars in Gisborne who were advertising for a manager for their panel, paint and mechanical departments.

Seetal, with Lyndsay Smits as their sales agent in New Zealand, had been experiencing solid growth and Paul was keen to capitalise on the opportunities that the local market offered. Terry had no hesitation in accepting the offer and commenced employment with Seetal Spray Booths in early 1987 as their New Zealand manager.

While Terry was unsuccessful with this application he was approached by Enterprise to come to Gisborne and start his own paintshop. He was promised a steady supply of work and so, as a young married man with a new baby he commenced business in Gisborne, working predominantly for car dealers.

One of Terry's first jobs with Seetal was to introduce himself to Lyndsay Smits and advise that Seetal were going to sell direct to the market, and therefore would not require a New Zealand agent. To Lyndsay's credit, and Terry's relief, he could see the logic behind the move and the two have had an ongoing, mutually respectful relationship ever since, although whenever the two meet, Lyndsay always enquires of Terry as to the whereabouts of his commissions.

It was at this time, around 1983, that Terry attended his first CRA conference in Napier as an uninvited guest, and since that time has attended all but five conferences, all as a genuine attendee. In 1986, Terry's family had to deal with one of their children requiring long term medical care, which necessitated a move to Auckland where the necessary heath care was available. This move resulted in the sale of his steadily-growing Gisborne business, with Terry opting to manage a panel and paintshop on Auckland's North Shore for several months while the family found their feet in a new city. After having his own business, Terry was looking for an opportunity to move ahead and an opportunity arrived several months after they had relocated to Auckland. He received a phone call from Paul Riechmuth, the owner of Seetal Spraybooths in Australia, asking if he was interested in setting up the manufacturing and installation of Seetal spraybooths in New Zealand. 12 PanelTalk

During the next few years Seetal was installing four to six booths per month, an incredible number by any standards. They had up to 20 staff manufacturing and installing throughout New Zealand, with Terry as the salesman and installation overseer. Terry's sales were helped in the early days as two pack and base coat were just being introduced into NZ. Seetal had a relationship with ICI / Dulux in Auckland and Melbourne, and Terry was able to fit mixing banks and product into a container along with kits for three spraybooths. This paint and mixing bank he would then gift to the purchaser of the spraybooth on the understanding that they would purchase ICI product in the future. In the early 90s, Terry left Seetal to pursue his own design of spraybooth. Trading under the Spraytech name, they installed a number of booths, but eventually in 1992

Personality Profile

Terry Blake - Seetal Spraybooths the undercapitalised venture failed. The only saving grace for Terry was the fact that he had deposited all deposits paid on spraybooths into a seperate account and so was able to refund all of the deposits that he had received. Terry's life had again reached a dark space, as his marriage failed partially as a result of the business failure and Terry's reaction to it. At this time he received great support from Tom and Margaret Wright of Wellington's Blair Wright Group. They provided Terry with a place to stay and a job helping with the running of their three facilities, while he installed two booths for them. For the next two years, under contract to the Blair Wright Group, Terry started successfully marketing and selling Seetal booths again throughout New Zealand. At the conclusion of his contract with Blair Wright Group, he set up Terry Blake Spraybooths and sold between 18 and 24 booths a year, far outperforming the struggling Seetal New Zealand business. After several years of this, in 1997 Paul Riechmuth came over from Australia to see Terry, eventually assisting him by way of a bank guarantee to purchase Seetal New Zealand outright. It was around this time that Terry met his future wife Karen, who after many refusals, eventually agreed to go out with him. This relationship prospered and so they set up house back in their old home town of Masterton. Terry's proposal was a card that read "Congratulations on your engagement" and then in 1998 a surprise wedding that the 300 guests and Karen herself had no idea of, as the invitation had been for an engagement and housewarming party. Terry and Karen have a blended family of six children.

each year and is a certified Gas Technician, IQP Ventilation Inspector, and a Test Certifier. Terry is well schooled on compliance laws, having read countless volumes on the subject over the years, and has attended many Standards meetings in Australia. He probably has a better understanding of the subject than any other single person in the country. And those that are aware of the amount of work Terry puts in to the compliance field on behalf of the refinish industry greatly appreciate his efforts. His passion for the health and safety side of the industry came about as a result of him becoming sensitised to isocyanates and solvent exposure in the early 1980s. At this time the two pack products were just coming on to the market and no-one was aware of the significant dangers to the operator’s health. Terry firmly believes that this exposure has had an effect on his personality, to this day he still has constant headaches and he is adamant that good ventilation is the most important key to a safe environment for a refinisher. As the business grew they employed someone to handle the administration in Auckland, assisting Karen who was still running the whole administration side of the business from home in Masterton. Eventually they again ran out of space and so purchased a larger building accross the road, with Terry having two apartments built on the top level to help with the funding.

Initially operating the business from a small factory in East Tamaki, with the office at home in Masterton run by Karen, they soon outgrew their premises and so purchased a small workshop in Otahuhu. As he was commuting between Masterton and Auckland, Terry built a small bedsit and office upstairs. Around the year 2000, as a result of frustration with the various legislations overseen by both the Department of Labour (DOL) and Ocupational Safety and Health (OSH) of paint shop compliance, Terry developed the compliancing part of his business. This has grown to the stage that Terry now inspects around 300 paint shops

Terry's Harley Davidson at the Te Papa Museum exhibition PanelTalk 13

Personality Profile

Terry Blake - Seetal Spraybooths All was not smooth sailing however, and at one point as a result of a two booth commercial installation contract for a major South Island manufacturer not being paid, the family home was sold and Terry and Karen moved into one of the two apartments above their Otahuhu premises. Here they stayed for four years until they had recovered sufficiently to purchase a new home in Paihia. They still retain their Auckland apartment however, to give them a home for their frequent visits to the city. Business has been good ever since, with a constant flow of orders for either standard or specialised booths, prep bays and mixing rooms. Terry is most proud of what his staff have achieved over the years, including the many specialised installations that they have carried out. Included in these are the airplane booths at Hamilton Airport and at the Ohakea Air Force base. The Hamilton installation is of two booths, one measuring 30 x 30 metres by ten metres high, with the adjacent one being 12 metres deep and six metres wide. He is also quick to point out, with pride, the large number of winners of the CRA Annual Awards who are equipped with Seetal equipment. Terry attributes his business success to the recently deceased Paul Riechmuth from Seetal Australia, with good advice from Paul Wyatt, Lyndsay Smits and of course Karen. He is also extremely grateful of the great support from the CRA and a good strong loyal customer base.

In 2004/5 the industry was having difficulty understanding the spraycoating regulations and as a result Terry wrote the "Approved 2005 Guidelines for the Automotive Refinishing Industry" for the CRA and then revised them in 2011. Terry’s passion is cooking, hot rods that go fast and Harley’s that go even faster. He has won many awards with his Harleys. Since moving to Paihia his passion is often fishing with Karen and his new girlfriend, Gem, a miniture schnauzer cross, fondly referred to by Terry as a handbag dog. His travels have meant that he has, through work, learnt to enjoy his own company while driving almost every road in New Zealand. While on Harleys he has ridden through Australia and the USA, and by car through Europe including a compulsory visit to Seetal Valley in Switzerland. The Future: Terry’s plan for the future is to eventually work part time and continue to help develop compliance that helps to create a safe environment and a level playing field, without major costs to the collision repair and refinish industry.To this end he was in August voted Vice President of Electrical Safety NZ Incorporated, which is the New Zealand electrical inspectors association.

Some interesting facts about Terry Blake's personal life: Terry was a Rotarian for a number of years, something that he accredits with helping him lose the stammer that had affected his speech from a young age. Being forced to speak in front of a number of people instilled in him a confidence that led to the stutter disappearing altogether. As a long time time member of both the Young Nats and the National Party, while living in Gisborne he stood, unsuccesfully, for selection as the delegate for the Gisborne Electorate for the National Party. With Karen, Terry has run several Harley Davidson motorcycle tours throughout Australia and New Zealand. He was the Director of the Wellington HOG Chapter for six years including being rally co-ordinator for the NZ 100 years of Harley Davidson party/rally in Wellington, including a three month exhibition at TePapa Museum. 14 PanelTalk

Does this image surprise anyone?

Terry’s Toys

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From the chair CRA CHAIRMAN - Alan Le Noel The main talk of the town right now must be the entering of Gemini Collision, a consolidator with 41 repair facilities in Australia, into the Auckland market. They have bought a well-established shop in Takapuna on Auckland’s North Shore. This may be seen as a soft entry into the New Zealand market but I am sure they have growth in mind and are already in discussions with our work providers. While on a recent trip to Australia I managed to catch up with a Director from one of the other consolidators over there. When I asked what he thought about Gemini getting the jump on them into the New Zealand market his comment was, it won’t be long before you see us moving over as well. For those that are worried or have concerns about Gemini or any other consolidator, please remember that they are only another business. If you are doing everything you can to provide a great customer experience and your customers are relaying that message to the work providers then you should have nothing to worry about. Please also remember, while you are wasting energy on things outside your business that you can’t change, the things you can change within your business are not being changed. On a lighter note these consolidators might just work out to be an exit strategy for some. Vero are starting their rounds of checks on those shops that completed their Quality Repairer Standard booklet. I have heard that this process is one of working with those chosen repairers to help them reach the standard and not one of dropping you because you don’t meet the standard. I applaud any work provider who takes the approach of working with repairers to lift industry standards. I do, however, watch on with caution as I ponder what changes, once this process is complete, will they make and how will this affect the chosen repairers. As mentioned earlier, back in August I traveled to Sydney to attend a seminar called Workshop 2025. This was an afternoon session with speakers from across Australia speaking on issues that will affect our industry now and into the future. There were some great insights into what’s next for the Australian market and as we should know by now what comes to Australia will soon find its way to our shores. Rex has a more in-depth analysis somewhere in this issue. The following day I attended Newton International Marketing Industry Forum. This was a full day of speakers from America, Australia and New Zealand all talking about their respective markets. There was talk once again on future technology and how that will impact on vehicle repair ability, more on consolidation and what that looks like in America and how repairers over there

are changing their businesses to cope, and also some handy tips on how social media can help advertise your business for free. This was a great day of networking with repairers, suppliers and work providers from across the ditch. What really topped off the day was being surrounded by a room full of Australians as the All Blacks decimated the Wallabies in the second Bledisloe Cup test. Bring on the World Cup. Most repairers I talk to around the country say they have plenty of work but are struggling to find quality trades people to employ. As I wrote in my last report there are a couple of things you can do to help alleviate this problem. One other thing that will hopefully help is the Got a Trade, Got it Made Week. Neil and I attended the launch of the new initiative and while it is only its first year, I see this week as becoming a major contributor to help get young, bright kids into our industry. The team that head this up are an enthusiastic bunch and have the support and backing from the ITO’s, so let’s hope that the right message gets out to the schools, the kids and their families. My quote for this issue “Fear stifles our thinking and actions. It creates indecisiveness that results in stagnation. I have known talented people who procrastinate indefinitely rather than risk failure. Lost opportunities cause erosion of confidence, and the downward spiral begins.” Charles Stanley

CRA MEMBERSHIP INFORMATION NEW MEMBERs Silverstream Panelbeaters 2015 Ltd – Wellington Restorations Unlimited – Manawatu / Wanganui / Taranaki Bodyworks Panel & Paint Wairarapa - Wellington

change of owner Dave Goodwin Spraypainting & Panelbeating 2014 – Wellington Supreme Panel & Paint Ltd - Central North Island PanelTalk 17

The IBIS Global Summit 2015, themed ‘Evolution through collaboration’, proved a major success in gathering together the collision repair industry to highlight positive partnerships from around the world which are bringing benefit to stakeholders. International opportunities at IBIS Opening proceedings, IBIS marketing and events manager, Jake O’Neill highlighted how, from humble beginnings in 2001, IBIS is now a global proposition and its core essence now and into the future is based around safety, skills and standards ‘for the benefit of all stakeholders’ said Jake. Jake also announced the creation of the IBIS member board – a new development to ensure the continued enhancement of the brand. David Lingham was next to the stage to announce his participation in the IBIS board, as he steps down as IBIS conference director. David then set the scene for IBIS 2015 and lightened the mood by referencing a recent European Nissan study which revealed three out of 10 drivers (33%) reported damaging their car in the last five years, with 16% of those suffering car damage while in the act of parking. He proudly highlighted how the UK prevailed as the ‘best’ parking nation. Connected Sean Carey, president, SCG Management Consultants presented a brief session, following his involvement in IBIS 2014, called ‘Connected car, connected claim, 12 months on…’. During the session, Sean referred to his predictions from the previous year, highlighting what he had got ‘right’ and what was yet to emerge. ‘The connected car is everywhere,’ said Sean, ‘Although we’re not quite there yet, the vehicle will, no question about it, make the claim in the future. All the component parts are starting to be put into place so we are certainly moving along that path.’ Sean continued, ‘Vehicle manufacturers will be in the driving seat,’ said Sean who warned that repairers will need to ‘monitor the shifting influences’.

18 PanelTalk

Data Clive Humby, chief data scientist, Starcount presented a session entitled, ‘Data is the new oil’ during which he suggested data has ‘changed the way the world works. Data will be the tool on which the industry changes.’ He stated, ‘The most important thing with data is relevance.’ Clive, an architect behind the Tesco Clubcard, offered some lessons from retailer ‘loyalty’ cards, suggesting ‘loyalty’ is a data exchange. He also stated, ‘Data on its own is not useful unless you can put it into context. It’s about its relevance to the customer and your organisation’s ability to act upon it.’ Suggesting we are now operating in ‘dog years’ (ie one year for every seven years of technological development) Clive pointed to how social media is now starting to tell lots about people and what they are passionate about. Clive continued, ‘Big data will mean a revolution for the industry. Some of the best and most profitable uses are what is made from it by others.’ Domestic Honing in on the domestic market, AkzoNobel’s sales manager VR premium for Greece, Italy, Balkans and Turkey, Yannis Ioanniadis claimed there is ‘opportunity’ within the Greek sector. Facing continued economic and political difficulties, Yannis highlighted how vehicle sales had declined, reaching an all-time low in 2013. Despite indications of recovery, insurers – who have a heavy reliance on motor premiums – have been under great pressure to reduce costs and, as a result, this has impacted on the supply chain with a decline in original equipment (OE) parts sales, an increase in the use of non-OE parts and reduced labour rates. Yannis explained, ‘The car parc is getting older and this will likely

favour the services of the independent sector in the coming years. However, OEMs are intensifying their efforts to upgrade the quality of service and promote body and paint.’ Collaboration Looking at a ‘Collaboration model for a win-win’, AIG’s global head of consumer auto claims, Joe Funk looked at the partnership models the insurer has in place in the south America and Asia markets via its motor agent agreement and key parts provider (KPP). ‘Key partner garages are our customer interface,’ said Joe, ‘our motor agent agreements act as a collaborative approach to claims.’ He continued, ‘I want our repair partners to make money because if our repairers are happy, that reflects well on my customer.’ Joe outlined the KPP, the insurer’s parts acquisition agreements, which ensures a win-win for all parties – bodyshop, insurer and supplier. Rex Green of BB&T Capital Markets offered a presentation entitled, ‘Consolidation in the US: what it might mean for the rest of the world’ in which he highlighted the ‘unprecedented’ trend of consolidator activity within the collision repair industry. Rex highlighted how at present in the US, four consolidators – ‘the four horsemen’ – at present share 10% of collision repair revenue. However, in 10 years’ time, Rex predicted that figure to be closer to 65% of revenue. Rex suggested collision ‘couldn’t be a hotter investment right now in the US and claimed that ‘In the next five to 10 years ‘stubborn holdouts’ (non-affiliated) bodyshops will be doing something else with their business.’ Parts Wijnand Mebius, chairman of the board of co-op, PartsPlan offered an insight into the fascinating parts platform in the Dutch market aimed at simplying processes and obtaining management information. With parts cost representing 28% of the domestic market claims costs, at the beginning of 2015, five bodyshop chains joined forces to acquire the platform and share the benefits. ‘If we join forces, and are smart, success takes care of itself,’ said Wijnand. The last session of day one, saw David Mills, head of motor fulfilment and supply chain at Direct Line Group (DLG), present ‘The view of the customer’ in which he asked ‘How do we provide great service to someone who doesn’t want to use it?’ Referencing Harvard research, David said how (excluding prestige brands) going the extra mile adds cost without additional value – ‘get the basics right to add real value’ was the message. ‘The longer a repair takes, the more effort is required and the greater the cost but quality is crucial,’ said David who suggested there is ‘waste’ in the claims process.

Strategy Following a highly praised international dinner, day two of the IBIS 2015 programme welcomed Andy MacDonald, body repair programme manager, Tesla Motors who discussed the manufacturer’s repair programme strategy. Focussing on the repair programme, Andy explained how Tesla ‘micro-manages the entire repair process’ and that data is key with all repair cases tracked, monitored and measured. He also pointed to how, good communication from the repairer, with both Tesla and the customer is crucial and that ‘good customer service is everything’. Opportunity Axalta Coating System’s business director refinish systems central eastern Europe, Georg Tautz was next to offer an insight into Russia and the opportunity that still exists within the region. ‘There is still good opportunity within Russia,’ said Georg, ‘but uncertainty is hitting all market players.’ He suggested three options for market players: wait and see, be pro-active or exit but warned that withdrawal from the market is likely to be ‘the point of no return’. The final session of IBIS 2015 saw Audatex UK managing director, Paul Sykes discuss ‘Generation Y and digitalisation’ and explain ‘how they interact differently’. Paul drew attention to some startling facts such as how 70% of Generation Y won’t make a decision without research and consulting others, how 89% use social networking and how 91% are tweeting about businesses and brands – ‘you have no control over this,’ said Paul, ‘you can choose to join in. Or not.’ Paul told delegates, ‘In the next 10 years 80% of your core business will be Generation Y – now is the time to choose your technology partners, wisely.’ IBIS 2015 was supported by official partners: 3M, AkzoNobel, Audatex, Automechanika, Axalta, Chief-Elektron, EMM, Enterprise and Fix Auto World. The event was held at the Hilton Athens, Greece. This report is courtesy of Bodyshop magazine

PanelTalk 19

2011 Westpac Waikato Business Excellence Awards Winner

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20 PanelTalk

Harrow Motor Body Works Ltd - Dunedin Michael, Steven and John De Graaf My Three Sons

Circa 1991

Michael, Steven and John De Graaf It is always pleasing to see a business handed down to the next generation, it points to a stable family environment and often allows the senior generation to ease into retirement. To see three sons, each with an equal share carry on a business started by their father must be especially pleasing to the patriarch as he collects the rent. Harrow Motor Body Works Ltd, then named Harrow Street Light Engineering began back in 1962 by Steve De Graaf, a coachbuilder who had recently arrived in the country from the Netherlands. He originally set up shop in Harrow Street, North Dunedin, hence the company name. The company began by doing bodybuilding, light engineering and manufacturing display stands. Through long hours and hard work, the new business prospered to such an extent that just 18 months later, when his lease expired, Steve moved to premises that he had built at 26 Wilkie Road. In the early days Steve designed an aluminium furniture truck for an Auckland company, believed to be the first of its kind. He also built an eye opening glass sliding roof for a tourist boat used in Fiordland in the early 1960s.

Another accomplishment was to build the body for a four-wheel drive ambulance for St John in 1980. This was the prototype for other services throughout New Zealand. With the growth in the need for vehicle collision repairs, the business slowly transitioned from bodybuilding to panelbeating, and grew at a steady rate despite the ups and downs experienced by most growing businesses. Ever the innovator, Steve was one of the first to provide courtesy cars, acquiring three after seeing them in use during a trip to Europe in 1991. Steve and his wife had five children, three boys and two girls, and so it was logical that the boys would be around the business on Saturday mornings and during the school holidays. Upon leaving school, beginning their employment with dad was the natural thing for the three boys, while the two girls sought their own careers, as they felt that panelbeating was not for them. Steve was joined first by the eldest son Michael, as an apprentice panelbeater in 1980, then second son Steven as an apprentice painter in 1981 and finally his third son John as an apprentice panelbeater in 1984. The boys all left the business for a period of time before returning to PanelTalk 21

Harrow Motor Body Works Ltd - Dunedin Michael, Steven and John De Graaf My Three Sons

Building from the south

Centrally located office and reception area

Circa 1972 the fold full time, Steven in 1983 and Michael 1986. Perhaps the carrot was the promise of a shareholding in the company in the future, for both Michael and Steven were eventually offered a shareholding in the early 1990s. The picture was completed when John returned from overseas in 1999 and the company had four equal shareholders. Around 1998, dad Steve began stepping back from the day-to-day running of the business as the boys stepped up. He was still a regular around the premises until 2008, helping out where he could or looking after maintenance of the plant and the building. As the business grew, Steve purchased adjoining properties over the years to cope with the expansion. As the site runs along the road against a steep bank, all expansion could only go sideways. Initially Wilkie Road was the main road south out of Dunedin, and the exposure from the constant stream of passing traffic helped with the business’s growth. However, once the building reached a certain size, and the district grew, access problems to the premises became an issue. Fortunately, in 1980 the motorway was built behind Wilkie 22 PanelTalk

Building from the north

Circa 1972

Road and the passing traffic all but disappeared. In 2005 they purchased the last available site and extended their paintshop, and eventually in 2011 they maximised this last site by building a vehicle storage building, carwash bay and carpark on it. The building now extends almost 100 metres along Wilkie Road and is occupied by a staff of 16. There are five in the panelshop, six in the paintshop, with four in administration and a groomer/vehicle delivery person. Steven is proud to point out that they have a very low staff turnover, and in fact a number of their staff have been there for a very long period. For example: Joe Gordon - 40 years Peter Rohtmets - 27 years Cyril Wilson - 23 years Steven Pringle - 21 years The sons point out, with a grin, that they are somewhat old fashioned. They all work on the administration side of the business, but all still wear overalls every day. The family is obviously a close one as the three sons and one other estimator all work out of the same office

Reception The panelshop

New USI spraybooth

reception area. They all have their areas of responsibility with Steven looking after all of the office duties such as payroll, accounting, marketing and human resources as well as looking after the paintshop, while Michael and John, assisted by John Tielkes look after panelshop, including all of the estimating, as well as all customers and insurance company communications and processes. This office and reception area is located in the centre of the long building with a view both ways, with the panelshop on one side and paintshop on the other, so they appear to have maximised what is a difficult site. The panelshop contains three chassis machines as well as all the equipment required to carry out modern collision repairs, while the paintshop has a prep area and had a new USI spraybooth installed last year. This spraybooth reflects the son’s philosophy on business, as they previously had an USI spraybooth that served them well for many years; it was logical to replace it with the latest model. Loyalty is obviously very important to them, but not at the expense, one suspects, of profitability. Talking to the De Graaf men it soon

The paint preparation area

becomes obvious that fools are not tolerated; someone would only cross them once and never get a second chance. One gets the impression that Michael, Steven and John all possess quite strong personalities. They all have varying interests, but they seem to get on really well together which must be very rewarding for their father to see the business that he began, continue to thrive under their combined leadership. It will be interesting to see how the business develops from here, after 52 years on their current site they have absolutely maximised its potential as far as expansion goes. They are continuing to improve the interior, a new paint mixing room is on order and they are always looking at their processes, but one gets the impression that an eventual relocation to a purpose built site might be lurking at the back of their minds. In the meantime, Harrow Motor Body Works remains a great example of a very successful, friendly, well run family business, deservedly supported by a loyal clientele and insurance companies.

PanelTalk 23


21 July 2015

Valspar Automotive joins I–CAR New Zealand as an Industry Training Alliance Partner. I-CAR New Zealand and Valspar Automotive in conjunction with DBNZ Coatings are pleased to announce the recent industry training alliance partnership between Valspar Automotive and I-CAR New Zealand. Valspar’s long standing relationship with I-CAR continues to extend now with an alliance here in New Zealand. The I-CAR Industry alliance exists to recognise the accomplishments of students training through approved training providers.

As the exclusive importer of the Valspar Automotive product ranges, DBNZ Coatings has been running a very successful training program for the past 15 years. Training is conducted in a state-of-the-art automotive training centre based in Hamilton, New Zealand. I-CAR, Valspar and DBNZ Coatings are very excited to offer the opportunity for attendees to not only up-skill on the latest products and processes from the industry, but to also offer the ability for both the shop owner and the tradesman to be recognised through the I-CAR award point system. The Valspar certified courses run out of DBNZ Coatings, Hamilton will combine perfectly with the I-CAR industry specific training already offered. This will allow refinish technicians to potentially achieve the I-CAR Platinum Individual designation. This, combined with other pre-requisites allows the body shop to achieve I-CAR Gold Class status. A full list of courses available through DBNZ will be released in the following weeks. The course list will detail the recognition points accrued from each course. “I see this as a fantastic opportunity to reward people for their commitment back to our industry and look forward to working hand in hand with I-CAR New Zealand to continually offer professional and relevant industry training to all involved.” commented Mat Peace, DBNZ Training Manager. For more information on I-CAR New Zealand training courses visit or contact Valspar Automotive or DBNZ Coatings . Jake van der Kolk Valspar Sales Manager Automotive, New Zealand Mobile: +64 (0)21 895 771

24 PanelTalk

Outstanding Achievement - Shop Upgrade Precision Panel & Paint - Invercargill David and Ruth Shierlaw

David and Ruth Shierlaw

Original building in Tyne Street

When accepting the CRA award for Outstanding Achievement - Shop Upgrade, David Shierlaw spoke of his company’s journey to where they are today. PanelTalk thought this might be a story worth pursuing, and we were pleased this hunch was proved correct.

was a vehicle importer and David did all of his work for labour only while the customer supplied the parts. However, with their focus on quality and service the business slowly grew until eventually they could purchase a really run down home to live in, thinking it would only be for a few years.

The story began in 2001 when David and his wife Ruth took the plunge and set up their own business. David had been foreman at Rex Corson Panel & Paint for quite some time and despite the fact it was a large shop, as a family business the chances for advancement were almost nil.

The first time that they really believed that they were on the right track was around 2007 when they were offered a contract with AA Insurance. This relationship with AA Insurance certainly helped them with a more consistent workflow and was the catalyst for more steady growth.

With their home on the market to fund their new business venture, David and Ruth started the search for a business to buy. Yet they could not afford to buy a business and then equip it to the standard required. So in 2002 they had a small, garage-type building built in Tyne Street for them to rent, and bought a new chassis machine as well as the necessary equipment to get them started. This was a very bold move, as they had two very young children, no house and no customers. Their first customer

After seven years at this site, by 2008 they were keen to have their own paintshop, in order to handle the increasing work volumes they were experiencing. They were keen on a building that was nearby, occupied by Ballantyne Panelbeaters, as although it had no paintshop, there was plenty of space to build one. In order to be able to purchase the building they had to purchase the Ballantynes business, which they duly did and Ruth ran this business while David kept their original business going. Ruth was prepared for the role by first PanelTalk 25

Outstanding Achievement - Shop Upgrade Precision Panel & Paint - Invercargill David and Ruth Shierlaw

The next stage is to improve productivity, something that they have played with over the years. They now realise that the secret to their future success is in improving their processes throughout the shop to maximise their productive capacity.

Carparking right down the side of the site having worked in the parts department for G W D Motor Group, a Holden and Toyota franchise that had its own large panel and paint shop. She also spent some time there helping out in the office before taking several part time jobs while raising their young children. When Ruth returned to full time work, it was in the office of a large engineering company, and it was here that she learned about running a business from the administration side. After just one year, the foreman at the Ballantynes business quit at short notice and so the decision was taken to hasten the merging of the two companies. They immediately began building their paintshop on the back of the panelshop, complete with the spraybooth located externally from the building with access from within. By 2009 they finally had their own paintshop and had rebranded the Ballantynes business as Precision Panel & Paint Ltd, the name they had started with back in 2002.

David and Ruth know that to do this they have to involve their staff, including three in the panelshop, three in the paintshop and three in administration. David also realises that he has to change as well, as at the moment he is also a certifier, which makes for an added workload. He is reluctant to let this side of the business go as it adds to their income, but there are not enough hours in the day to do all that is required, and he admits at times it takes a toll on his wellbeing. There is no doubt however, that with Ruth leading the drive for efficiencies around process, they will get to where they want to be in a relatively short time. They were encouraged after attending their first CRA conference this year, as they came away impressed with what they learnt, not only from the speakers, but from other repairers as well. David said, "It was great to speak to other repairers and find that they have the same issues as we have, you felt that you were not unique which is encouraging when you are locked away in your business on your own for most of the time." Despite the pressure on his time, David still managed to take his two daughters aged 17 and 19 up to Vanuatu to help after the recent cyclone. They spent a full two weeks up there doing whatever was required to help the local population get back on their feet. They scrubbed clean

It did not end there though, they have kept upgrading their premises, changing door access ways, recladding exterior walls and building a complete new office complex on the front. It is little wonder that they recently one the CRA Award for Outstanding Achievement - Shop Upgrade. Further vindication that they were making progress came in 2014 in the form of the IAG RFP. They were successful in gaining an IAG contract as a result of that RFP and again business has steadily grown over the last year. Now they only have to finish their covered vehicle wash bay to complete this stage of the material improvements. 26 PanelTalk

New reception area and office





contaminated tanks, built lean tos to replace buildings that had been destroyed, to provide not only shelter, but to help the locals gather fresh water once more. They applied first aid when ever required and the girls helped out at the local school. This couple’s enthusiasm and energy is contagious and by the time they celebrate 17 years in business, they will have achieved all of the goals they had when they went into business. But that won’t be the end, they will continue to improve their business because they are a driven pair who are committed to running the best business possible.

Spraybooth located externally from the building

Waterbourne Air Distribution System Infrared arches for booths and prep bays Fire suppressing system for booth, prep and tint rooms Odour Blaster for exhaust stacks PanelTalk 27

Q & A with MITO apprentice David Fox

David Fox Recently returned from competing in the Autobody Repair category at the WorldSkills competition in Brazil, MITO apprentice David Fox of Wade Collision Repair, Hamilton, talked to us about what it was like showcasing his talent on the world stage. What did it feel like when you found out you were going to be heading to Brazil as part of the ‘Tool Blacks’? I was pretty overwhelmed when I found out. To think I would be representing not only my trade but also my country on such a big stage was an exciting feeling. What was it like being part of the ‘Tool Blacks’ team and how did it feel arriving at WorldSkills? It was extremely busy with thousands and thousands of people. I didn’t expect it to be as big as it was. But the atmosphere within the Tool Blacks was great and very supportive. We had debriefing meetings every night to discuss how the competition was going for everyone – the good, the bad, and what went well for each team member, so we had a great team bond.

28 PanelTalk

What kind of training and preparation did you do for WorldSkills? I went over to Singapore about a month prior to WorldSkills to do a week of training and before that I was coming to work a couple of hours early and spending a couple of hours after work training. I would then get home and continue to study all the repair methods. All up I would have been doing around 5 hours of training a day. Did you know beforehand the tasks that you would have to complete? We were given our test projects about three months prior to the competition which outlined exactly what it was that we would be doing. However, you couldn’t prepare completely as there was a 30% change in tasks upon arrival to make it fair for everyone. For example, they changed the hammer and file from the rear quarter panel to the roof and also changed a few torque settings on the car. Some other participants may have had more of an advantage though as they could train on the same exact model car we worked on. Unfortunately that model isn’t available in New

Zealand and so looking back I think I definitely did my best and trained as hard as I could. What was the most difficult task you had to complete in your category and how did you go about doing it? I don’t think there was any one task more difficult than the other but I’d say the hardest thing was the short amount of time we were allocated in which to complete the whole thing. We had to condense almost 2 weeks’ worth of work in a real shop scenario down to a 22 hour competition. ‘Tools down’ was monitored strictly and as soon as the time was up you had to leave your bay straight away. I knew what I was doing but the fact it was so time consuming meant you were really pushed for time. Things didn’t necessarily always go to plan and you therefore had to think on your feet. Were there many spectators watching you compete and what was it like working with all eyes on you? There were so many spectators! Every time I turned around there would be around 10 to 15 people watching me, photographing me, even videoing me. At first it was quite overwhelming but after a while I just got in the zone and didn’t notice them. It did feel good when I saw a familiar face though – like one of the parents of a Tool Blacks team member. When you turned around to grab a tool you’d get a nice feeling of home when you saw them standing there with their New Zealand flag. But you weren’t allowed to talk to them! How did you find the standard of the other competitors in your category and did you spend much time together? They were all incredibly skilled. It was amazing to see the amount of preparation they too had put in and how good they really were. They were very, very talented people. We also got to know each other quite well as we all had allotted breaks and lunches together in the competitor’s area. I already knew the competitors from Canada and India from WorldSkills Oceania but I most definitely made some new friends.

What advice would you give to future Tool Blacks heading to WorldSkills? Train, train and train some more. You can never have enough training or be over prepared. It’s not just about the job itself – it’s also about being as mentally and physically fit as you can be. You’re not in a familiar environment. You’re not in your bed at home getting a good night’s sleep or with the familiarity of home comforts, so you have to be as fit as you can be. It was also much hotter than it is in New Zealand and you were running around sweating profusely in a tiny little space. I definitely lost a few kilos at least! Did you get a chance to explore some of Sao Paulo outside of the competition? We didn’t get too much time to explore Brazil. We did get to look around Rio a bit while we were there but once we got to Sao Paulo it was all business. And finally, what was the highlight of the entire trip? Just being a part of the Tool Blacks team. The meeting of all the new people and experiencing that great team bond that we now have is something I won’t forget. We started off not knowing each other at all, but we now all feel like family.

About WorldSkills WorldSkills International, dubbed the “Olympics of the Trades”, is the world’s largest professional education event held every two years, that brings young people from over 50 countries and regions in the Americas, Europe, Asia, South Pacific and Africa, together to compete in their respective skill area. They simulate real work challenges that must be completed to international standards of quality.

What was your most memorable moment at WorldSkills? The start and finish. I was ready for it and as soon as that start buzzer sounded I was in competition mode and went in guns blazing. But when it had all finished it was such a good feeling packing up my tools knowing that I had given it my all. What did you learn about yourself that you will take away from being involved in WorldSkills? I think I’ve learned a lot about time management – having to complete all those tasks in such a limited time is really going to help me in my career going forward.

David competing at WorldSkills. Photo credit Gary McCormick

PanelTalk 29

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PanelTalk 31

Workshop 2025

Royal Randwick Racecourse - Sydney 14th August 2015

Sam Streets thoughts on how a bodyshop complex (auto hub) may look in 2025 - CAD work by Andrew Dann Paint & Panel magazine welcomed just on 200 collision repair shop owners and industry suppliers to Workshop 2025, an event it was hosting to prepare attendees for the future of the collision repair industry.

failing but have managed to successfully reinvent themselves to great success, such as Lego – in this case by broadening its market. This seems a simple and obvious solution, but sometimes companies are just too close to see what is happening in their own markets.

Succeed or fail, it's a matter of relevance

Michael’s key message was the importance of staying relevant and future proofing your business. He says you don't have be a victim of market disruption if you are constantly planning and changing with your market’s needs. He highlighted a quote by former Chairman and CEO of General Electric, Jack Welch, "The moment the rate of change outside an organisation exceeds the rate of change within it, the end is near."

Paint & Panel editor Sam Street set the scene for the day with her own design of how a bodyshop may look in 2025 and challenged the audience to think of their own concepts. She was followed by Keynote speaker Michael McQueen who gave a great presentation on winning the battle for relevance, and why even the greatest companies become obsolete, and how to avoid their fate. Michael displayed a number of once-prominent brands that no longer exist, and when displayed together the impact was immediate: how can brands be so dominant and then disappear completely. For among the brands displayed were the likes of Kodak, Borders, Saab, Atari and Blackberry. In commenting about Kodak, Michael explained that they were confused about their DNA - they thought it was about selling film but their core business was "preserving memories". And then there are the brands that have been close to 32 PanelTalk

The importance of understanding your place in the market was also stressed, and the advice to businesses is to constantly assess your relevance to your market. Michael believes that changes in the collision repair industry has evolved from gradual change, through the last decade’s evolutionary change to now being revolutionary. The industry’s whole world is being turned on its head. Generation Y no longer sees the automobile as something to be desired, it is merely a commodity to be used when public transport is not available (though given

the public transport woes in much of New Zealand this might be some way off in this country). Self-drive cars, carparking and the way we drive aided by technology are all having a growing influence on the industry. New materials and construction methods and techniques mean greater specialisation. He suggested that perhaps the industry would have to go big, go boutique or go broke. Michael concluded with the message that successful brands and businesses reinvent themselves before they have to, allowing them to stay ahead of the curve. This is the challenge for the collision repair industry if they wish to survive. The future of autonomous vehicles Next up was Steven Cratchley, Advanced Technology Pricing Manager - Customer & Business Pricing - Suncorp. Steven gave an overview of the history and current state of autonomous vehicle technology as well as a look into the future. Steven spoke of travelling down the autobahn in Germany in 2013 at 120kph in an experimental self-drive car. He explained the strange feeling of communicating with the driver who was having absolutely no input into the vehicle at all; he was just sitting there, chatting. At one point, a truck veered towards their lane and their vehicle moved very slightly to maintain a safe gap, all of this as, or more smoothly, than a driver would be able to. The move to autonomous vehicles actually began in the 1960s, and the developments accelerated through the 80s and 90s. As is often the case, the US military drove a lot of the early developments as the had a stated desire to have 50 percent of their vehicles capable of self-driving by 2015. He went on to explain the pathway to autonomous vehicles that various manufacturers are already heading down. Vehicles will be fully self-parking or able to be valet parked in a parking building automatically, with various driver warnings and aids such as collision avoidance. Options will include city low speed self driving cars or pods that will be available for you to call by phone, while high speed self driving in a platoon that one can join or exit at any time is actually almost here, right through to fully autonomous point to point self drive. He talked about the latest in autonomous vehicle technology and how it could affect businesses and the way society approaches travel and car ownership. He believes that as a large number of drivers actually enjoy the driving experience, most vehicles will co-drive, meaning that they could be fully self-drive or able to be driven by a person. All of this will change society in many ways. Accidents are predicted to reduce by 60 percent by 2025 and the severity will reduce as well, which will have a huge effect on the collision repair and insurance industries. Carpark buildings will reduce or disappear in the central cities

and the taxi industry could be severely impacted. People will have digital licenses, without which a vehicle will not start, nor will a vehicle start if it detects that the driver is impaired by drugs or alcohol. Steven concluded by saying that technology is way ahead of legislation. When legislation catches up there will be an immediate "turn on" of self-drive features that are already built into vehicles, so the fleet will not start from zero. Diversification and exit strategies Following a video presentation by Solera, Sarah-Beth Cleaves of D&C Coaching gave an overview on diversification and exit strategies. She painted a rosy picture of the opportunities that will be available over the next decade with the retirement of the baby boomers generation. By the year 2020 there will be more people aged 65 than one year olds. It should be noted that while the baby boomers only make up 25 percent of the population they have 55 percent of the wealth. By 2020 there will be more intergenerational transfer of wealth than at any time in history, and this in itself will create many opportunities. Sarah-Beth stressed the importance of having a solid exit strategy, of how essential it is to have a solid platform as the foundation of your business. You must optimise your business, decide how much you want to grow it, whether you wish to expand by acquisition or optimise the one site. The really important thing is for business owners to ensure that their business is always attractive to buyers. Regardless of one’s age, people should know how much they need to retire on, then set about acquiring that amount of capital. In other words, it is never too early to plan for your retirement, as the reality is, if you want to sustain a similar lifestyle, you always need more than you think. Social media and marketing trends Sarah-Beth was followed by Cory Harding from Membership Prodigy who gave a brief overview of social media and how you might be marketing your business in 2025. Cory spoke of four common issues that will handicap people going forward. He spoke about business owners not listening to their market, of having websites that are hard to use, that many are guilty of doing it ‘old school’ and therefore are falling behind. Cory went on to explain that good marketers go where the eyes and ears go, that smartphones and social media platforms like Facebook have changed everything. Traditional marketing by the industry is now too tightly focused, it needs to be far more efficient, he likened it to tethlon, and widespread. PanelTalk 33

Repairers in Australasia should be listening to their own associations as well as following trends that are happening around the world, because, eventually they reach our shores and repairers should be as prepared as possible. Chris reminded the audience of the importance of the 3 Ps: People, Process, Profit. Production efficiencies have been the defining factor in the UK for quite some time. He concluded with some advice that many have learned the hard way in the UK, don't, under any circumstances just chase volume.

Sam Street opens Workshop 2025 Referring to smartphones, he reminded the audience that they are now an essential part of over 65 percent of the population's lives, and this number is growing rapidly. Users are increasingly reliant on them and will go nowhere without them. Smartphones help advertisers connect with consumers, with mobile advertisements noticed by 86 percent of Smartphone users. They are also a critical component of traditional advertising as 63 percent have performed a search on their smartphone after seeing an offline ad. All of this means that your website must be slick, and also optimised for viewing and using via portable devices such as smartphones or tablets. The future of diagnostics Next up was Jeff Schmitt from The Automotive Technician who shared his insight into how independents will still have a role in diagnostics, despite the best efforts of motor vehicle dealerships. Jeff spoke about the importance of constant business improvement, and how the industry can no longer learn by trial and error, but must learn in advance. UK focus Chris Oliver who is the Chairman of The National Association of Bodyshops injected some English humour into the room during the video presentation that followed. He gave an update on what is happening in the UK and began by announcing the merger of the two biggest industry associations in the UK. He spoke of the consolidation happening over there and the huge reduction in the number of collision repair facilities over the last decade, with a significant number occurring in the last two years. One got the impression from this that Chris believes the power is moving back from insurers to repairers.

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Richard Dudley, CEO of Motor Trades Association of Australia, who did a great job of pulling the days key messages together, wrapped up the day. He also spoke of the work being done with the Australian government to try and improve the lot of the entire motor industry. All sections of the industry are facing many challenges and they all should be working together, he concluded. This was a very informative day on a subject that has largely been ignored up to date, so well done to Paint & Panel magazine and the Motor Trades Association of Australia for organising it. Both the CRA Chairman Alan Le Noel and General Manager Neil Pritchard attended the event and here are their thoughts: Neil Pritchard, CRA General Manager “This was a brilliant and thought provoking event. The line up of speakers provided a balanced view of what might be in store for the industry in the next 10 years. If you fear change then it’s scary but if you welcome change there are real opportunities ahead.” Alan Le Noel “This was one afternoon out of my business that gave me an insight into what’s coming over the next ten years. The scary thing is, if you are in control of a true business and keep that business relevant then the only thing you need to fear is which opportunity to take.”

Hire and Retain Top Talent A report on a presentation By Ron Perretta at the FenderBender Management Conference Ron Perretta is a collision repair business development coach who has owned his own Pennsylvania based business, Professionals Auto Body, for 35 years. He has provided management training to shop operators, paint companies and distributors across the US and Canada for the past two decades. His expertise includes personnel development, administration management, multiple locations systems development, advertising and marketing and more. Ron believes that the key to hiring and retaining the right people is to build a great workforce culture within your organisation. The trick is in how you develop this culture; it is not an overnight thing. A culture needs to be believed in, people don't just live a culture, they have to believe in it. Building a culture means talking and walking it every day and not wavering. It's shown, taught, believed in, trusted, corrected, understood and lived by every person every single day. Ron then set out to define a healthy culture, to demonstrate how it is cultivated and maintained and the requirements that are essential to success. In order to create an environment that people want to be involved in, the following aspects are necessary: honesty, high morals, ethics, a lack of hierarchy, no distractions and team cooperation. The organisation must have open communication, be customer centered and quality driven, with great systems and processes. The people within the organisation must be caring, reliable and passionate about what they do, as well as being flexible and trusting. To create this kind of culture takes many years, but as long as you never vary from it, and make sure everyone is committed to it, early results should be enough to encourage perseverance. The key then is to communicate the culture and goals of the company when hiring. Under no circumstance should one ever hire inferior staff and prospective employee interviews should be robust and a mixture of formal and informal questioning. Ron believes that casual talk brings out a lot in people and questions such as a casually dropped "is there anything that you would like to tell me about yourself" often highlight potential strengths and weaknesses in people.

A common roadblock to hiring effective people who can add value to your team is the failure to carry out any accurate background research, due to a single-minded focus on whether the person can fix cars. We often just need someone, and don't worry too much about incomplete information on an application, we fail to set expectations and often agree to a bad compensation plan as a result of our immediate needs. Common roadblocks to a healthy culture that come from management are a failure to communicate clearly, a failure to follow systems, procedures or processes while expecting others to, of being guilty of hurtful or demeaning comments, and of being self centered and critical of others. Management requires far more than a technician mentality, as leadership is a learned and earned skill, not a right. In his own business Ron has his ‘Young Guns Programme’, where he employs a number of young people in various positions throughout his business. From these he identifies those that will be great apprentice material, namely those that are reliable, clean, can take direction and communicate well. The others still have opportunities to move up the company in various roles if they show enough initiative and dedication. Ron concluded by stating that every business should always be looking for staff, that way they have a far greater chance of hiring successfully than if they hire as a reaction to an immediate need. To ensure a great culture and future workforce, it takes caring about each other, doing the right things, for the right reasons, for the right people. He warns that sometimes the hardest things are the best things in the long haul, for all stakeholders. PanelTalk 35


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! "

MEMBERSHIP LIAISON - Walter Zuber Hi everyone I hope you all survived the winter months, as just about everyone I talked to ended up with the flu and struggled with staff numbers on the shop floor. This has made matters worse after the already large staff shortages.

working with the CRA. I believe in years to come the SRCs will employ mechanics with electronic diagnostic experience and are versatile, with them taking on strip and re assemble or management roles.

The last nine weeks doing Auckland shop visits was quite enjoyable and was made a bit easier due to the well deserved increases in shop rates and paint price increases. The managers looked more relaxed and a bit happier.

With this - Happy Hammer and Dolly, Spray and Dry MLO Boy Walter

As mentioned before, staff shortages are no exception in Auckland and so it was no surprise to see some shop owners starting work at 5.30am, spending more time on the shop floor and working late to finish off the office work, estimating etc (brings back memories). A few shops are desperately awaiting staff arriving from overseas. Their comment are usually that it is fruitless advertising in this country as it is money thrown away. Also a lot of negativity seems to be out there for training young ones, with as one commented, "I tried five boys none lasted." We also seem to be attracting the wrong calibre, as this industry has changed considerably over the last few years and is continuing to do so. My advice is to keep on trying - there are some good people out there and sooner or later you’ll find the right person for the job. I know of one shop that has taken on four apprentices to fill the gap - well done to him. I also believe that the career advisers have a lot to do with this problem and fortunately, as we know, some work is being done to improve this.

Good idea: How many of you have patched up registration number plates and they still look ugly? Here is the answer for only $23.15 including GST you can get the same number plates. Go to : MR6B_-_Duplicate_General_Purpose_Plate.pdf and follow the instructions. You even get a return envelope supplied to send the old damaged plates back (as photo). Your customers will love you to bits as I found out from one switched on operator in Auckland. If it is part of an Insurance claim this small amount is probably covered.

It is very encouraging to see the improvement in shop tidiness. Some paint mixing rooms look tidier than some other shops lunch rooms, a real credit to you guys. Investment in equipment hasn’t stopped, such as electronic measuring systems, prep and spray stations, new spray booths and second inverter spot welders being purchased and installed. What’s really encouraging to see is that nobody seems to have a problem getting the required C-Car points for the SRC category and the Roadshows are well attended. Obviously the leaders out there know we must keep up with the training and technology or you’re left behind, it’s easier to keep on top than trying to catch up. This is one of the main reasons why the car brands are committed to PanelTalk 37

CRA General Manager’s Report By Neil Pritchard NACE CARS Expo & Conference During a recent visit to the USA to take part in the annual I-CAR international partners’ summit, I was lucky enough to go to Detroit for the NACE CARS Expo & Conference. The conference opening featured the Auto Services Association (ASA) president Dan Risley who officially opened the event explaining that the 40% growth experienced in 2014 continued with a 20% increase in 2015.

Exhibitors included: 3M, AkzoNobel, Honda, BASF, Car-O-Liner, Celette, Ford, General Motors I-CAR, LKQ, Mahle, Mitchell. Norton, Partstrader, PPG, Spray Tech / Junair, Symach, Valspar and totalled close to 200.

It is difficult for us to grasp the scale of the industry in America. They have 250 million cars travelling 3 trillion miles per annum. The population of 320 million includes 800,000 vehicle technicians operating in an aftermarket worth $290 million in 35 – 40,000 repair shops – it’s big!

Product Categories represented included: Aftermarket parts, Air systems, Body / Frame repair, Business products, Coating / Refinish, Computer hardware and software, Consultants, Dent removal, Training, Estimating, Financial Services, Glass repair / replacement, Lifts / jacks, Paint booths, Paint products, Refinish tools and equipment, Scan tools, Vacuum Systems, Welders and Wheel Alignment.

NACE is a brilliant trade expo with a veritable who’s who in the global collision repair industry.

You could easily spend a couple of days just visiting booths.

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Additionally, NACE features some real value in training. I-CAR had a large presence and included courses on new technology, Ford F150, Advanced Steering & Suspension Damage and Full Frame Replacement. Also you could choose from VW, Honda, 3M for industry training. In total there was something like 150 courses or talks on subject like interviewing techs, understanding generation Y, alternative revenue streams, estimating and customer experience, workshop flow, aluminium welding, plastic welding, riveting and rivet bonding, electrical diagnosis and carbon fibre design and repair. There is not just something for everyone – there is loads for anyone in the industry.

A couple of products that caught my eye included a very convincing display showing how much static electricity can mess with plastic bumper painting and how effective a good anti-static gun is – and a clever device for imaging and documenting damage. Next year’s event scheduled for August 9 to 13 will be in Aneheim – California. With all due respect to Detroit, Anaheim will have way more appeal to New Zealand repairers. Only 1 international flight and a great mid-winter break combined with some real industry and business value.



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R R O O W M ’ S O T



André Heimgartner gives the Only Domains brand a spectacular ride in his SBR Ford both passionate and knowledgeable about,” explained team owner Tony Lentino. “There’s no question that the traditional sponsorship model has considerable scope for change and we believe what we are offering partners is in fact something of a sponsorship revolution. It certainly offers the most comprehensive exploitation of The team behind Super Black Racing are digital new media that is available in Australasian motorsport.” marketing world leaders and the team itself is fast Dr Ian Pearson is a for fullinnovation time futurologist, tracking and predicting developments across a wide range of technology, gaining a reputation and creativity in its business, society, politics, environment. He is a Maths Physics graduate, with a is Doctor of to Science sponsorship packages. Itsand newthe package offers partners Theand overall sponsorship package tailored the degree. He has worked in numerous branches of engineering, from aeronautics to cybernetics, sustainable transport a high impact campaign over single or multiple race principal partner and in addition to the conventional to electronic cosmetics. His inventions include text messaging and the active contact lens. He was BT’s full-time weekends when Kiwi driver André Heimgartner races the equities also focuses on three new areas; the first is to futurologist from 1991 to 2007 teams Ford Falcon in the Australian V8 Supercar series. make the most of the V8 Supercars existing reach of and now works for Futurizon, a small futures institute. He writes, lectures and consults globally on all aspects of more thanlanguages, 17 million fans per race weekend, the and the technology-driven future. He has written several books in several including ‘You Tomorrow’, As well as500 conventional equities such as branding the second tothe integrate Black’sSociety own digital made over TV and radio appearances. He is a on Chartered Fellowisof BritishSuper Computer andmarketing a Fellow of vehicle, driver appearances, product endorsements and machine into its partner’s and the third is to provide a the World Academy of Art and Science, the World Innovation Foundation, and the Royal Society of Arts. corporate hospitality, the partnership offer includes an huge boost to on-line awareness and engagement with a to them. When cars are able to connect to each other in CONNECTED CaRS unparalleled digital ‘blitz’ created and managed by the partner’s brand or product. this way, things can get truly exciting - they can coordinate What do we envisage for the Connected Car over the team’s specialists. braking and acceleration, hence distancing themselves next ten years? I see this space developing into a fully In the build upwith to one of the fast series race weekends, for automatically lightningreaction times. We could personalised, virtual environment with intelligent automation, example, Super Black will brand its own rapidly growing see a single stretch of road accommodating more cars safely, creating a totally new relationship between the vehicle, the “Super Black Racing comes from an on-line video channel in the style of and the partner and automatic management of and lane colours changes, even more driver, and the passenger. background and it has always been an imperative part to work alongside a partner’s own efficient digital use of experts roundabouts. Cars used to be solitary so anymore - some provide of our business offeringmachines. as well asNot something we are In fact, fully self-driving will increase digital marketing team in cars the build-up and road followcapacity up to a fivecan now detect other vehicles around them and even “talk” All-Kiwi V8 Supercar team Super Black Racing is set to revolutionise motorsports sponsorship by offering partners a fully-integrated cutting-edge digital marketing campaign in addition to traditional race car sponsorship equities.

cOnnecTeD caR By Dr Ian Pearson, BSc DSc(hc), Futurist, Futurizon

Ultra Paints Ltd Ph: 09 525 0426 Fax 09 525 0428 42 PanelTalk 40 PanelTalk

SBR’s partner offering guarantees huge exposure of a partner’s brand

On track and off, Only Domain’s enjoyed unprecedented online branding

race weekend to maximise the impact of the relationship. Social media campaigns are also integrated with the partner’s own efforts, adding a huge ‘cool’ factor to existing campaigns and guaranteeing huge increases in social media engagement and impact.

“Digital marketing is where we come from as a team and over the last few months we have looked closely at the V8 Supercar offering and see where our areas of specialism could be applied. The result is what we believe to be a unique offering for a partner and a re-writing of the rules on what is now possible with motorsports sponsorship.”

Targeted Google advertising and search engine optimisation is also built into the package, which enhances and increases business and product awareness as part of the branding exercise over a race weekend, as well as guaranteeing an increase in traffic to a partner’s own web site. Partners also benefit from rights-free content with unlimited use to use in future marketing, an often overlooked element of conventional campaigns. Highly customised online activations allow partners to engage with their own customers in a more direct way than has ever been undertaken before. “These are leading edge digital marketing initiatives, but in many cases a team does not have the expertise at its fingertips to exploit them, or the creative know how to make them stand out, explained Super Black Race Operations and Commercial Manager Greg Hahn. “In other words they get put into the ‘too hard’ box. “The potential is enormous if you have the expertise to exploit it. At Bathurst in 2014 for example, the #Bathurst1000 hash tag trended as the number 3 topic worldwide, trending not only in New Zealand and Australia but also the United Kingdom, the United States and 36 other countries. It outperformed the AFL grand final, which trended at number 5. Tweets with the Bathurst tag produced a reach of 210,000,000, peaking with 6,000 tweets per minute immediately after the race.

Desleigh Jameson, is CEO of on-line company Only Domains, which has already tried the Super Black sponsorship offering. She was left in no doubt it ticked some challenging boxes for them. “Motosport is the second highest viewed sport in Australia and New Zealand so that was one obvious reason to be involved,” she explained. “However, it was about much more than brand exposure for us. We wanted to create a distinctive image for our brand via a very cost effective campaign. Using the unique model that Super Black Racing has designed, we were able to get exposure to our target audience and to extend our reach to their associated friends, followers and viewers, on a massive scale. “OnlyDomains ended up with the usual television coverage that V8Supercars brings, the typical client hosting opportunities and the business excitement that comes from being involved in something like the V8Supercars. Much better than that, we were able to get an enormous amount of raw material following the sponsorship weekend which gives us unlimited opportunities for digital and social marketing campaigns over the coming year. No question, it worked for us far more efficiently than traditional sponsorship methods and we will undertake the exercise again.”

Ultra Paints Ltd

headed for a brighter future

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Acoat Selected Performance Group Meeting 30th July 2015

On Thursday, July 30, Adam Norman, National Services Manager, Australasia, AkzoNobel Vehicle Refinishes and Paul Burton, Acoat business consultant, Otbury Group Ltd, facilitated this year’s second Acoat Selected Performance Group held at Platform 29 Marketing on Princes Wharf overlooking Auckland’s fantastic waterfront. Mark Clough, owner and director of Platform 29, hosted the Acoat Selected Performance Group, welcoming guests with his unique business view based on his understanding of the Acoat Selected programs, including how the G5 System, is helping repairers to achieve great performance results for their staff and business. Mark talked about the four most important elements to a successful business, including: 1. The importance of correct processes to help with efficient production. 2. In turn, leading to good cost management, enabling turnover and profit margins to be maintained. 3. Communication is key to effective leadership and internal culture and to not underestimate how even the youngest member of a team can contribute to the success of a company. 4. Mark also shared his expertise in marketing, highlighting the importance of your external brand and being aware of the public face of your business from your customer’s perspective. Twelve Acoat Selected members attended the interactive meeting, which covered a range of topics tailored to the repairer network. The day began with reviewing previous and current financial year data, allowing each business to confidentially benchmark their performance within the group. Each Acoat member is encouraged to evaluate each of the Key Performance Indicators through spirited discussion to establish a constructive time-bound improvement plan to work towards. Acoat Selected's G5 System is a program that provides the tools and processes to drive efficiency and performance results. The program uses a 5-step process that covers a range of business improvement principles, tracking Key Performance Indicators to ensure tangible results for the business. Since the initial introduction 12 months ago, the Acoat Selected repairer network has already started to see great results.

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Kerry Stevenson, of Brian Holgate Panelbeaters has seen the great potential of the G5 System with outstanding results for the bodyshop. “We started adopting the principles of the G5 System in 2014 and since then have excelled in our overall shop performance and I am excited about what we can achieve this year with the next stage of the G5 System for a full financial year.” “I believe that with the success we have already achieved, it can only get better, to help us improve our performance, workflow and profit”, said Kerry. The results have been outstanding with close to 50% of the Acoat member group well underway with stage 2 of the G5 System. Delivering improved employee interaction with more emphasis on teamwork, and helping each other towards achieving a common goal and clear visual management enabling improved communication, are just some of the results that we have noted. Simply being able to see the bigger picture with real examples has helped to make the daily decisions about which steps to take to achieve the very best results. The G5 System embraces human behaviour to alleviate bottlenecks in the simplest of ways and helping to achieve efficient productivity. The next session focused on a new interactive Process Centered Environment (PCE) bodyshop assessment tool. One of our Acoat Selected members offered a real example to demonstrate the importance of keeping up-to-date with how your business is performing, especially as we are constantly made to carry out audits for our insurance company partners. The PCE tool allows you to focus clearly on the operational areas of your business that need improvement. This will be reviewed on an individual and group basis regularly to ensure the PCE principles of continuous improvement. The last session of the day, Bodyshop Layout and Design attracted a large amount of interest from the members, encouraging many of the group that are either redeveloping or upgrading their facility to further enhance performance and to meet the increasing demands of customers and insurers. There was a demonstration of EC Design, a 3D visual tool that allows Acoat members to review their bodyshop layout and design and optimize workflow.



The meeting wrapped up with a final review of all other business, ensuring expectations of the group had been met. Exciting future announcements were also made, confirming that we are moving ahead in a proactive manner. Lastly, the group was encouraged to evaluate the day to ensure the program remains fresh and focused on the value added behaviour moving forward.

Adam Norman, National Services Manager, Australasia, AkzoNobel Vehicle Refinishes leads a session assisted by Paul Burton, Acoat business consultant for Otbury Group Ltd


The day concluded with an opportunity for peer-to-peer networking with fellow repairers and the chance to reflect on the content of the day, followed by dinner on Auckland’s waterfront, concluding another successful Acoat Selected Performance Group. Thank you to all those who attended and contributed to the event. We look forward to the next time.

Mark Clough, owner and director of Platform 29 addresses the group

New mixing room enhancement from Seetal Seetal are pleased to announce that they are now supplying with their mixing rooms the option of warm air. This is for both the comfort of users and for ensuring that waterbase paint is stored at the correct temperature. The heater can be retrofitted to any mixing room and can operate 24/7.

140409_SAL_NZ_Panel Talk Ad_1-3 Pg_Jul14_FINAL.indd 1

7/07/14 1:46 PM

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Standox Launches New Website Sydney, Australia – 6 August 2015: Faster, clearer, more informative: refinish coatings brand Standox has completely revamped its website and added new features. The new site is live and can be found at www. With a simpler navigation structure, a wider range of information and a contemporary design, the new Standox website is particularly user-friendly. Current news items about the company appear on the home page so they are immediately visible to visitors. Four menu options: About Standox, Products, Colour Axalta Launches the Latest in Abrasive Technology, Audurra™ in Australia and New Zealand.

Axalta Coatings Systems, one of the leading global suppliers of liquid and powder coatings, has launched Audurra™, a dry sanding paper series suitable for the automotive repair industry, plus commercial, industrial and joinery applications, tailored to provide superior performance through innovation and technology. The latest addition to Axalta’s array of products in Australia and New Zealand, Audurra is designed to offer durability, speed and material cost savings for bodyshops The highly durable film-backed sanding discs utilise an anti-clog coating with water resistant qualities that make Audurra discs suitable for use with both solvent and waterborne paints. This offers fast material removal on most substrates, including metal and plastics that greatly extends the life of the sandpaper compared to conventional sandpapers. With a 15 multi-hole dust extraction configuration, it is easy to attach Audurra discs onto any 6 / 9 or multi hole 150mm diameter backing pads. The discs remain flat and taut, while providing uniform sanding results, important considerations for high volume production shops. Audurra is available in a variety of abrasion ranges to meet the needs of the most demanding finishers. To find out more about how Audurra can help you optimise the automotive repair coating process in your bodyshop go to

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Tools and Service & Training allow users to access all relevant information quickly and easily. The site also includes online colour search tools, technical and safety data sheets, as well as all catalogues, magazines and brochures, which can be viewed on the website or downloaded. A brand-new feature is a Google Maps tool, which enables visitors to the site to locate a Standox distributor in their area. Whether accessing it from a smartphone, iPad or PC, the website is fully compatible so as to offer users easy access to all the information they need.




Valspar Automotive joins I–CAR New Zealand as an Industry Training Alliance Partner.

REGIONAL PROFILE – Otago/Southland the I-CAR high number of foreign touristsAutomotive driving in While the cities andcourses towns run of the are not as The Valspar certified outregion of DBNZ Coatings, New Zealand and Valspar 21 July 2015 Hamilton will combine perfectly with the I-CAR industry conjunction with DBNZ Coatings are pleased to throughout the region. There are probably more congested as their northern counterparts, the steep Valspartraining joins I–CAR New Zealandspecific as an Industry Training Alliance offered. Partner. This will allow refinish training already announce recentcarried industry alliance major impactthe repairs outAutomotive in Otago/Southland and narrow streets on some of the hilly suburbs in technicians to potentially achieve the I-CAR Platinum partnership between Valspar Automotive and I-CAR than anywhere else in the country. some of the mainto announce centres I-CAR New Zealand and Valspar Automotive in conjunction with DBNZ Coatings are pleased the of this region can make Individual This, combined with other New Zealand. recent industry training alliance partnership between Valspar Automotive and tricky, I-CARdesignation. New Zealand. driving and motorists accident-prone. pre-requisites allows the body shop to achieve I-CAR Another big factor affecting the industry workloads Valspar’s  long  standing  relationship  with  I-CAR continues to extend now with an alliance here in New Zealand. Gold Class status. Valspar’s long standing relationship with I-CAR is the weather, with a wet summer always The I-CAR Industry alliance exists togood recognisefor the accomplishments of students training through approved continues to extend now with an alliance here in New training providers. business, but when there is a snow day it can A full list of courses available through DBNZ will be Zealand. The I-CAR Industry alliance exists to give a SUMMARY big recognise boost for the twoaccomplishments to three monthsofalthough this released in the following weeks. The course list will students training As the exclusive of the Valspar Automotive product ranges, DBNZ Coatings has been running a very successful rate in the The high accident and collision usually onlyapproved happenstraining every two importer or three years. detail the recognition points accrued from each course. through providers. training program for the past 15 years. Training is conducted in a state-of-the-art automotive training centre based in Otago/Southland region would indicate this is an Hamilton, New Zealand. area business is bound TheAs down side withimporter the snow days is that there is “I seewhere this asaacollision fantastic repair opportunity to reward peopletofor the exclusive of the Valspar Automotive I-CAR, Valspar andwith DBNZ Coatings are very excitedato offer the opportunity for attendees to not only up-skill on the latest part, their commitment back tothe our industry and look product ranges, Coatings has been running be successful. Yet, for most this is forward not the always some loss DBNZ of production, some staff products and processes from the industry, but to also offer the ability for both the shop owner and the tradesman to be to working hand in hand with I-CAR New Zealand to are very successful training program for the past 15 years. unable to get to work and jobs cancelling for the day reason that people are here. While Southlanders recognised through the I-CAR award point system. continually offer professional and relevant industry Training is conducted in a state-of-the-art automotive very passionate about their region and most would as they are unable to drive in. certified courses out of DBNZ Coatings, Hamilton will combine with the I-CARcommented industry specific training toperfectly all involved.â€? DBNZ training centre based The in Valspar Hamilton, NewrunZealand. never contemplate leaving, so to Mat are Peace, the relative training already offered. This will allow refinish technicians to potentially achieve the I-CAR Platinum Individual designation. Training Manager. new who worship the lifestyle on offer, with Another effect of the colder climate the cost This, combined with otheris pre-requisites allowsof the body shop to achievecomers I-CAR Gold Class status. I-CAR, Valspar and DBNZ Coatings are very excited to it's great variety of activities, spectacular scenery heating the workshop so that employees don’t have New Zealand training offer the opportunity for to notthrough onlyDBNZ up-skill A fullattendees list of courses available will be releasedFor in themore followinginformation weeks. The courseon list I-CAR will detail the and family-friendly environment. to work in an icebox. Heating a big open workshop points accrued from each course. on the latest productsrecognition and processes from the industry, courses visit: or contact Valspar andbut keeping bake temperature can be Automotive or DBNZ Coatings to also aoffer theoven abilityup fortoboth the shop owner and “I  see  this  as  a  fantastic opportunity to reward people for their commitment back to our industry and look forward to verythe costly in the winter months. tradesman to be recognised through the I-CAR st

( ( ( ( ( award point system.

working hand in hand with I-CAR New Zealand to continually offer professional and relevant industry training to all involved.� commented Mat Peace, DBNZ Training Manager.

For more information on I-CAR New Zealand training courses visit or contact Valspar Automotive or DBNZ

Coatings . Jake van der Kolk

Valspar Sales Manager Automotive, New Zealand Mobile: +64 (0)21 895 771

3D Electronic


( ( ( '( ( ( % #"# $% % ! Measuring System

Trevor Hackett on Tel: 021 923 831 (

PanelTalk 25 47 PanelTalk




Beginner’s guide to performance reviews

o performance reviews

ficult for y be strapped bottom of t have the uired and they

at a time and place that h parties. Ensure there able for the review, you e conversation.

s/issues you would


ey strategies and skills conversation d result. They' are:

Performance review conversations can be difficult for employers to carry out. Some employers may be strapped for time and the review can quickly fall to the bottom of the ‘to do’ list, while other employers may not have the confidence and knowledge about what is They say silence is golden and in this case silence is a required and they avoid the topic. very useful tool to encourage people to talk. If you want


reflect on their past year. Listen to errupting and then use o begin your appraisal disagreeing, with their member people can t critic.

the employee to talk further about a certain topic you feel further exploration and reflection just of remain Butneeds in order to get the best out your staff and to silent, will fill the void with talking. themthey working at their best for your business, it is


important to perform yearly performance reviews with all of your staff.

short of the standard dlines or not meeting m solving approach to an improve. Start by en the results they are s that are required.

nsider why they are and discuss what rbouring their success. can improve and them reach their mitment to both actively ments and meeting the

en and in this case ool to encourage nt the employee to talk opic you feel needs eflection just remain oid with talking.

questions to your benefit. These techniques will help you and the employee examine their

Don’t dredge up the past. If an employee has had a misconduct warning in the past

know the behaviour is not supporting career progression or helping them achieve desired results. Listen to their response and help them to find a solution.

helpful manner that focusses improving on their downfalls.

performance priorities, personal goals and and it has been resolved don’t bring it up is to identify The purpose of an annual review career aspirations. again. Reflecting on their negative past is unproductive and demoralising for them, developments needed, recognise Separate the problem instead focus on positive actions they canachievements, If you do need to criticise an employee's make in the future. performance then separate the person from the outline expectations for future performance and discuss No bombshells. Don’t bring up any problem. Make it clear the employee is not the surprises unless they are positive ones. problem, but the behaviour or actions they have career growth and promotions. been exhibiting does need addressing. Let them Deliver criticism in a constructive Leave your personal opinion of staff at the Performance reviews don’t need to be difficult and door. No doubt there are some staff you Mistakes to avoid are friends with and some staff time. who you they don’t need to take a long Here are a few don’t get along with, but whatever your Performance reviews should leave the employee personal opinion of them you must not let feeling motivated and committed to their job, but simple tips to help you hold a clear, productive it enter your professional assessment of too often the review conversation can leave staff their work. feeling demoralised and hurt. performance review.

kills including reflecting, sing and open ended


Goal orientated N E W Z E Areview LAND A successful performance should achieve two MAXIMISING STAFF PERFORMANCE outcomes. Firstly, as the employer, you need to deliver celebrate our 10th Birthday, we are giving away 4x complementary spaces ny of our public workshops. Simply email your name and phone number to an accurate and fair appraisal of the staff member’s with “Happy Birthday” in the subject line, and you’re automatically in the draw. ‘Like’ ourduring Facebook page for a bonus entry. ideally using real performance the past year, Entries close 31 August. Must be redeemed by 15 December 2015. examples to illustrate and 366 back966 up your appraisal. or call 0800 ge See pa ore 3 for m ! info

Secondly it is essential to create an individualised performance programme for the upcoming year with the staff member. The performance programme should include personalised goals for the employee as well as goals which align with the companies greater objectives. Attainable goals which give them something to work towards will enhance the employee’s commitment and motivation levels towards their job and help them to grow and progress in their role. Preparation is key It is important to prepare for the performance review before you meet with the employee to achieve the best result, especially if you are unfamiliar or anxious about holding the conversation. As the employer you can prepare for an effective performance review conversation by taking the following steps:

48 PanelTalk

1. 2. 3.

Have a good general knowledge of the employee’s performance and the results they have achieved. Organise the meeting at a time and place that is comfortable for both parties. Ensure there is plenty of time available for the review, you don’t want to rush the conversation. Prepare a list of topics/issues you would like to talk about.

Conversation techniques There are a number of key strategies and skills you can include in your conversation to achieve a positive end result. They are: Personal reflection Begin by asking them to reflect on their performance during the past year. Listen to their answer without interrupting and then use their answer as a base to begin your appraisal by agreeing, or possibly disagreeing, with their personal evaluation. Remember people can often be their own worst critic. Problem solving If the employee is falling short of the standard required by missing deadlines or not meeting objectives, use a problem solving approach to talk through how they can improve. Start by outlining the gap between the results they are producing and the results that are required. Ask the employee to consider why they are not meeting their targets and discuss what obstacles have been harbouring their success. Then identify ways they can improve and what you can do to help them reach their goals. Make a joint commitment to both actively work towards improvements and meeting the office standards. Silence They say silence is golden and in this case silence is a very useful tool to encourage people to talk. If you want the employee to talk further about a certain topic you feel needs further exploration and reflection just remain silent, they will fill the void with talking. Active listening Utilise active listening skills including reflecting, paraphrasing, summarising and open ended questions to your benefit. These techniques will help you and the employee examine their performance priorities, personal goals and career aspirations. Separate the problem If you do need to criticise an employee's performance then separate the person from the problem. Make it




clear the employee is not the problem, but the behaviour or actions they have been exhibiting does need addressing. Let them know the behaviour is not supporting career progression or helping them achieve desired results. Listen to their response and help them to find a solution.

negative past is unproductive and demoralising for them, instead focus on positive actions they can make in the future.

Mistakes to avoid Performance reviews should leave the employee feeling motivated and committed to their job, but too often the review conversation can leave staff feeling demoralised and hurt.

Deliver criticism in a constructive helpful manner that focusses improving on their downfalls.

Don’t dredge up the past. If an employee has had a misconduct warning in the past and it has been resolved don’t bring it up again. Reflecting on their

No bombshells. Don’t bring up any surprises unless they are positive ones.

Leave your personal opinion of staff at the door. No doubt there are some staff you are friends with and some staff who you don’t get along with, but whatever your personal opinion of them you must not let it enter your professional assessment of their work. - Auckland Today

Visibility = Safety! The Glass Science line of high performance cleaners, rain repellents and surface treatments are designed to provide drivers with the ultimate in improved visibility, safety and driving comfort in all kinds of inclement weather. Glass Science Glass Scrub is a heavy duty cream cleanser with incredible stain removing power. It deep cleans glass safely and effectively without scratching the surface. It removes the buildup of water spots, hard water minerals, oil, insects, road salt, waxes, tree sap, road grime and other stains. It helps keep glass stain and streak free, while promoting crystal clear glass and driving safety. Glass Science Rain Clear has been proven to outperform other rain repellents on the market. Just one application can last up to a year on a windscreen and much longer on side and rear windows. Available as a gel, Rain Clear provides a long lasting water, soil and stain repellent coating on all exterior auto glass, including windscreen, side and rear windows, mirrors and glass headlights. Rain, sleet and snow simply “bead” up into small droplets and are swept away by aerodynamic wind flow for a clear view of the road. Rain Clear also reduces the adhesion and build up of salt, mud, insects, road grime, frost, snow and ice, meaning these defects are easy to clean and remove. Glass Science Fog Clear prevents interior fogging, steaming and misting of front, side and rear windows and mirrors when driving in wet or cold weather. Available as a gel, Fog Clear seals the microscopic pores of glass with an invisible moisture absorbent barrier that prevents condensation instantly and improves visibility and driving safety during foggy or misty weather conditions.

is a newly patented surface cleaning/coating technology that cleans all glass without smearing or streaking. It simultaneously provides a durable nano-scale water, soil and stain repellent coating for improved visibility and driving safety during inclement weather. Repel also helps prevent dirt, grime, dust and stains from occurring, meaning your auto glass stays cleaner longer! Glass Science Repel Windshield Wash Fluid Concentrate is a newly patented surface cleaning/ coating technology that cleans all windscreens without smearing or streaking and simultaneously provides a durable, nano-scale water, soil and stain repellent coating for improved visibility and driving safety during inclement weather. The renewable cleaner/ coating repels rain, sleet or snow on contact and helps prevent the dirt, grime, dust and stains from reoccurring. The nano-scale water repellent coating makes glass easier to clean, and improves the performance of your window wipers. Use Repel Concentrate for a perfectly clear windscreen at the push of your washer button. For improved visibility, safety and driving comfort reach for Glass Science, if you can’t see, you are not driving safely. For more information on the above products freephone 0800 227 422 or visit

Glass Science Repel Auto Glass Cleaner and Repellent PanelTalk 49

Cutting edge products, service and after sales technical support for the automotive refinish, panel repair and commercial transport industries. In todays modern repair industry there is a high degree of technology in both the manufacturing and repair techniques used. Sprayshop Equipment carefully select and offer an extensive range of spray shop equipment sourced from around the world with an emphasis on quality and efficiency


Iwata spray guns and spray application equipment

Spectratek. OEM approved Shortwave IR curing systems. UV curing systems

Stuuchi centralised & portable dust extraction equipment (bag-less suction turbine system 5 year guarantee)

UniRam gun wash and solvent recycling machines

Atlas Copco air compressors. AIRnet airline systems

Nationwide Distribution Sprayshop Equipment have an established network of distributors throughout New Zealand providing additional product support and expertise for the local market. Visit our website to see the contact details for the distributor near you.

Contact: Bruce Barnett 6 Killarney Lane, Frankton, Hamilton 3243 PH. 07 847 0933 or 027 3999 021 EM.

50 PanelTalk

sprayshop equipment is a





The Gemini Group comes to New Zealand

After much speculation over the past several years Gemini, the Australian collision repair consolidator has finally reached New Zealand with the purchase of Kevey Collision Repairs in the Auckland suburb of Takapuna. Mat and Lani Gair, along with Neil Boyd, the owners of Keveys, have remained on board with the role of developing the Gemini growth in New Zealand. It is believed that once the initial purchase is bedded down, Gemini will look for further acquisitions in early 2016. Gemini Group was started by Twins Andy and Tim Hopkins, after they had sold their very successful multi shop business in the UK and moved to Australia to live the dream. It was not long before they saw the opportunities that the collision repair industry offered in Australia and set up Gemini Group. Gemini enjoyed steady growth before Tim decided to relocate back to the UK and get involved with Gemini Accident Repair Centres UK. This company, having recently completed the 20 million pound purchase of an eight site group, now have 17 repair centres making them the third largest in the UK, with the capacity to repair 30000 vehicles a year. Andy remained in Australia, and along with business partner Peter Bubeck, has continued with the expansion of Gemini Group. They now have 41 repair centres in Australia, with the latest being a state of the

art facility in Wacol, Brisbane, reputed to be the biggest in Australia with the capacity to complete 190 repairs a week. It is obvious that both brothers are in serious acquisition mode and there is no reason why we should not expect the same expansion in New Zealand, and this will provide both challenges and opportunities for New Zealand repairers. Said Peter Bubeck, Managing Director, The Gemini Group “The Gemini Group is proud to announce our expansion and commitment to the New Zealand market by opening our first facility in Takapuna, Auckland. This growth across the Tasman complements our Australian footprint and is in line with our sustainable growth forecast. We welcome Mat, Lani, Neil and the entire Takapuna team to the Gemini family." Exciting times to come....... Lani Gair, NZ General Manager, Gemini Accident Repair Centres “The team at Gemini Takapuna, formally Kevey Collision Repairs is proud to have joined The Gemini Group. Using our local knowledge, Gemini Takapuna will contribute to an exciting and sustainable entrance to the New Zealand market. The opportunity to work with Andy, Peter and the dynamic Gemini Team, is one that we welcomed and we look forward to developing the Gemini New Zealand business in the coming months.”

PanelTalk 51

people • products • events


Motor Trade Association (MTA) announces appointment of new Chief Executive Northland Branch

JTAPE Customising Tape12mm X 10m

Customising tape has eight lengths of pre-cut fine line tape which can allow curved patterns to be created when customising Hi everyone. vehicles. For more product We’re still as busy as ever in the North, so it helps that information phone 0800 227 422has or visit the weather been showing signs of improvement and the days are becoming noticeably longer. Bring on summer! A big congratulations to Warren and Jordon from Imperial Panelbeaters who have now reached I-CAR Platinum Status. Well done!

For those of you who were poised at the edge of your seats to hear our fishing results they are as follows; the largest snapper was 6.7kg, caught by Richard Broughton from Tony Gordons. The largest kahawai was 1.7kg, caught by Dave Mortensen from Louie Berkers CRC. There was a draw between Clive Ross from Cottrell & Ross and Glen from Resene Automotive for their 1.9kg Dorys. thisat year’s hard luck story to Tito Ash And and finally the boys T A Panelbeaters in goes Te Aroha test-driving their replacement courtesy after Lautusi. Not the greatest conditions on thecar day but the a day storm passedA through. ofrecent fun none-the-less. big thanks to all of our sponsors sympathies to all repairers andPanelTalk’s also to Paul and Nataliegofrom Kevin Grey who for the use suffered damage or flooding in the recent storms. of their workshop and organising the BBQ.

The Motor Trade Association (MTA) National President David Storey has announced the appointment of Warwick Quinn to the position Chiefup Executive Officer for MTA. Repairs, was able to of catch with Chris from(CEO) City Collision Mr Storey said he was delighted to secure the services what a great facility and I can see why the CRA overall of such a seasoned business professional. “We’re delighted best shop was CCR. Great to see you and thanks again Warwick has accepted this role. He brings to MTA a for the use of your courtesy vehicle. Pity about therecord weather wealth of business experience and a proven track and sorry we didn’t put up a better fight in the rugby. of developing and positioning a membership organisation as an industry leader. Warwick’s extensive experience Our next event is deliver the Annual GolftoSmash the 4th of will assist MTA to its vision ‘Createon Sustainable Business Something Advantage’ to forlook its members,� says. October. forward to,MrsoStorey get some Mr Quinn joins MTA with an impressive management practice in if you think you need it. We are looking for career having held as CEO Registered Master hole sponsors frompositions our suppliers soofwe’ll be in contact Builders Association and Master Build Services Ltd, over the next couple of weeks. General Manager Regulatory – Land Information New Zealand, Chief Crown Property Officer – Land Information Things continue to moveManager forward –inAuckland the NorthCity andCouncil, some New Zealand, Valuations big upcoming events will help to promote and build and Regional Manager – Landcorp Property Limited. the region. positives that will grow our businesses “I am All delighted to have the help opportunity to lead such a so we’re looking forward with this in mind. strong membership organisation,� Mr Quinn says. “MTA is a highly respected brand with a powerful voice in the motor industry of New Zealand and I believe the future for MTA Talk soon, and its members is very exciting.� Mr Quinn willHenty. commence in his new role with MTA in Regards Carl August 2014.

We also had our annual Stan Gunnell Memorial Dinner which was attended by over seventy repairers, industry associates and insurance company personal. This event is always a great way to stay connected and an enjoyable evening. Recently Northland challenged Hawke’s Bay for the Ranfurly Shield in Hawke’s Bay and I was able to organise a boy’s trip to watch the game. While I was there I


PDR TRAINING For more information visit or call Brent 027 240 6530 52 PanelTalk

PanelTalk 45

Auckland Branch Bugger! So yet again the Auckland committee have had to cancel a social event due to a lack of interest!! It is such a shame that we do not seem to get much support at the moment for these Auckland social events. I completely understand that we are all busy people, more so now than we may have been a year or two ago, but we also all need a bit of time out and these socials are always a great way to get together with your peers, have a laugh and get away from the work environment. I know that this is not just an Auckland problem as the other committees are reporting similar issues, but what bugs me the most is that we have the largest membership (by far) and we are pretty much all in one city so I would have thought that there would at least be a reasonable uptake, but that is not the case, sad to say. This is really disappointing to say the least for all the committee who have been busy trying to put these events together. I know we have run the odd survey before and we have tried to base our events on your feedback, but the last two we have had very poor numbers and have had to pull the pin on both. The stupid thing about it all is, as I have stated before, that I know you will all enjoy yourselves once we get you there. I would love to hear from any, or all the Auckland members to find out what it may take to get you all

together for some kind of social event. So, Gemini group have opened their first shop in Auckland on the 18th of August and I’m sure they will not stop there so watch your back! We should all be constantly looking to improve our processes, so this could be yet another little reminder to us all that we should never get complacent. Otherwise someone else could swoop in right next door to you and leave you in their dust, with you wondering what just happened. I hope not, but you cannot be too sure these days with the offshore trends leaning more towards large getting larger. Anyway, we are planning on running some bar room chats in the coming months so please keep an eye out for the email and get behind these. They are always a great way for small groups to discuss and share all the current issues and maybe even help each other to solve a problem or two. Please feel free to contact me if you would like to discuss anything at all! Good, bad or indifferent, it doesn’t really matter. All the best, enjoy the slowly improving weather and longer days yet again. Brent Mackay

Canterbury/Westland Branch Hi all It's not long til daylight savings and it can't come soon enough. I like winter but I've had enough of it and I'm ready for longer days that are warmer! Then we are on the downhill slide into Xmas. The year seems to be shooting by. Workflows in our region seem to be strong and steady. Long may they continue! As mentioned in my last report, the branch executive has been travelling around our region to visit members, in delegation form, over to the West Coast, down south to Timaru, and more recently up to Nelson. The trip down south was effectively a road trip, which culminated in a get together at the lone star in Timaru. Resene Automotive sponsored this event, so thanks for their support, which was enjoyed by all. It was really great to meet the guys, and have a chat over a beer. I keep saying it but it's so important that we talk to each other

in this industry; you can gain loads from swapping ideas with people doing the same job as you. It's a bit further to go to Nelson, so we flew up in the morning and drove over to Motueka, then made our way back to Nelson, through Richmond and Stoke, stopping at 11 shops all up. It made for a long day but was well worth the effort. We met fantastic bunch of fellas and managed to catch up with a few for a debrief at the Speights Ale House in the evening. RJP Panel Supplies sponsored this catch-up, thanks very much to them for their support. We plan on getting across to see the good folks in Blenheim on our next trip. We are still working on an outdoor bowls/archery evening in September so watch this space! Keep safe Bryan Easton PanelTalk 53

Wellington Branch Hi All We here in Wellington are proud to congratulate Luke Tahurangi from Larsen’s Panel & Paint who recently competed at the World Skills competition in Brazil in car painting. In fact as I write this Luke is still in Brazil having a holiday with his parents. By all accounts Luke did well against some pretty tough competition from all over the world and won a medal of excellence for his effort. Also well done to Luke’s boss, Terry from Larsen’s Panel & Paint for his support of Luke. It’s a big thing to have a staff member compete in these events, hours of training, paparazzi, and celebrity status, so well done. Workflow in our region has tended to be a bit up and down over the last couple of months with IAG and the AA having a drop in claims throughout the region. Nothing to sinister in this, it just seems to be a trend for this time of the year. We have had reports of a repairer in our area having to go into voluntary liquidation after having recently purchasing a long established business and then struggling. The shop in question is not part of the CRA so

may have had difficulty in getting any sort of help or advice. I know its tough out there, but I do hope that we are not all so proud that we wouldn’t seek help and advice from our organisation, if needed. Sometimes a problem shared is a problem solved. Bench marking is the way to go as well. Like most of you, I have had a visit from WorkSafe, which turned out to be a good experience and only reinforced my commitment to the CRA. Like most of you I hope, I had followed the CRA's guidelines in respect of compliance and had no issues. It’s good to see WorkSafe making their presence felt and trying to expose those in our industry who don’t comply, allowing us to have a level playing field. Nothing to report on the fishing front, haven’t been out due to the weather but I did manage to go for a dive to collect some Paua. I recommend Al Browns Paua fritter recipe for the foodies amongst you. Auntie Google it. Toddle pip Tony Straugheir

Central North Island Branch We are well over halfway through this year and where has that gone. Workloads around the Central North Island remain good, with reports of some repairers being four to six weeks out in booking in vehicles for their repairs. It is great to see the early signs of spring after a wet cold winter with some good frosts in the Central North Island area. By the time you read this the CNI branch would have held our Hamilton barroom chat with a theme topic this time of “Where is our industry going?” Thought provoking!! Some time ago I was phoned by one of our members complaining that a fellow CRA member and repairer was contacting his staff after hours to offer them work. He had not even advertised for staff.The employee was not that happy about this, and spoke to his employer asking for advice as he had asked the other repairer not to ring him again. I advised the member that as an association there was not a lot we could do and in this era of apprentice numbers declining and tradesman leaving the industry, this type of approach will become more common. The fellow member has however, some obligations as a CRA 54 PanelTalk

member under the code of conduct, exerpts of which are: 3. To maintain the highest standards of business practice and courtesy in dealing with the public, suppliers, fellow members of the industry and all others with whom they have transactions. 5. To co-operate with all members of the Association in the promotion of mutual harmony, confidence and respect amongst members. I understand that as the lack of training and some members desperation for trained staff grows so does the measures that some will take to acquire these staff. What is the answer to these people, start training, look after the staff that you have and remember, without them we do not have a business. Tight mig wire Lou Pilkington

Otago/Southland Branch Hi all, from the deep South, We had a good turnout at our July roadshow, despite it being a very cold and icy night, suggesting that members were keen to interact. Personally I have been working through conducting welding tests, with most passing with flying colours. I have only a couple left in my area, so await the next wave of re-sits and new applications. We had I-CAR courses in Invercargill last month, which were well attended, thanks guys. Remember this helps keep the cost down for us. So let’s organise some more for later in the year, I will be in touch. Workflow in our region seems to be very steady with a spike due to the ice and snow. Most people are saying this has been the coldest and wettest winter for a number of years. I will be looking forward to the longer days and warmer temperatures ahead, and of course the golf in November… no doubt Steve will be planning already.

RALI supplies our own locally manufactured products, Cromax™ , Standox, Imron™ Fleet Line and a range of ancillary products.

Environmentally friendly product range including Iso-Free products.

Suppliers to the passenger and commercial vehicle markets, the industrial and marine industry and also aviation.

Cheers, Warren Burns

Manawatu/ Wanganui/Taranaki Branch Hi all There has not been much happening in our area lately. But by the time you read this we will have had another meeting and Walter the MLO boy will have called around to do his checks and have a catch up on what is happening around the rest of the country. Workloads however have remained steady around the area as Christmas and the end of another year are rapidly approaching. 0800 108 008

Rugby World cup will soon be under way and hopefully we will see it back in our country. Looking forward, if any has anything of interest to add to the round up please email or give me a call. Stephen Perrin PanelTalk 55


Technical REPORT

In this, the third and final part of our look at the most popular requests received on the I-CAR technical request facility, we will be examining the body repair information, as supplied by, or available for, Ford’s range of vehicles. Looking back over the last 18 months or so of our site requests, reveals that Ford has the third highest number of enquiries - just ahead of Mazda and some distance ahead of Holden.

Ford Ranger As most of us are aware, Ford vehicles sold in New Zealand are sourced from around the world - this often requires that the body shop technician and/or shop manager/owner/estimator has a fundamental understanding of the various formats, symbols and general information contained within Body Repair Manuals (BRM), for Ford vehicles. This certainly comes to the fore, for example, when comparing information available for Australian Ford vehicles, with those of their European counterparts. Further to the information supplied by Ford, is the availability of body repair information from other sources (e.g. Thatchem, EziMethods etc). The most common Ford vehicle that we receive requests for is the new Ranger - designated the T6 platform - this is very similar to the current BT-50 Mazda commercial range. In both instances, specific body repair procedures appear to be unavailable from the vehicle makers. While the Mazda Body shop CD confirms that info is limited to dimensions and other general information, Ford may produce some upper body repair info for the Ranger, as previously viewed by the writer, but as yet have not been made available to the trade.

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Technical REPORT

The T6 Ranger has attracted attention from other interested parties since its introduction, and at I-CAR NZ, we often refer to some general information that we have on file that offers some insight into the types of steels used in both the upper body and full frame chassis. • The reinforcements at the A and B pillars are made of high strength steel. This material has a yield strength of 1300MPa. • Sectional repairs must NOT be performed on components made of Usibor! • The required continuous MIG weld seam in the cut area would cause structural changes in the steel and lead to a signifigant loss of strength. • In the event of damage, the complete component must therefore always be renewed. • Also, because of the strength of these components, it is not always possible to work them with conventional body repair tools.

Ford Falcon and Territory

Excerpts from General Info - Ford Australia

The Falcon and Territory also feature regularly in requests for information on replacement procedures. We are able to supply some information on both of these models of vehicles - with the FG Falcon this is confined to Ford’s general welding recommendations and several procedures for frontal part replacement - its predecessor, the BA model has numerous partial replacement procedures available. The same applies to the Territory, with a number of specific partial replacement procedures on file for the earlier models and limited info for the current platform (Your Ford dealership may be able to help with procedures for these vehicles).


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Technical REPORT


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Technical REPORT


Welding Symbols identification Last, but not least, is the Body Repair manual information available for European and North American markets certainly for the later model structures, Ford provide an array of replacement procedures - dependent on the model and variant.

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BRONZE RECOGNITION ACHIEVERS Congratulations to the following people who have achieved Bronze Recognition recently:

Ryan Scullion

Ashton Panel & Paint Ltd

Bradley Delahunty

Haddock Spraypainters and

Mark Connor

Autosmash Repairs Limited

Panelbeaters 2003 Ltd

Howard Savage

Bay Precision Panel & Paint

Joshua Hohaia

Hugh Munro Panelbeaters

Brad Newland

Beattie Auto Body Repairs 2001 Ltd

Albert McBurney


Daniel O’Connell

Beattie Auto Body Repairs 2001 Ltd

Tim Maguren

Maidstone Panelbeaters Ltd

Braden Adams

Clutha Panel Repairs Ltd


SILVER RECOGNITION ACHIEVERS Congratulations to the following people who have achieved Silver Recognition recently:

Cole Watson

Bodyworks Panelbeaters Ltd

Rod Gough


Kyle Burke

Colin Davis Panelbeaters Ltd

Brendon Oakey

Masterton Auto Body Repairs 2010

Phil Addy

CRS Panel & Paint

Dylan McGill

Onekawa Collision Repair Centre

Max Bradley

Dittmer Collision Repairs

Cain Henderson

Prior & Palmer Ltd

Grant Hill

Francis Place Panel & Paint (1990)

Jayden Grainger

Rod Wood Ltd

Praneet Dutt

Francis Place Panel & Paint (1990)

Joshua Shelley

Sherm’s Panel Repairs Ltd

Steven Olsen

Friend & Wistrand

Arno Grundling

Takapuna Panelbeaters Ltd

Andrew Downes

Gold Coast Panel & Paint Ltd

Lee Fraser

Vero Insurance New Zealand

Ricky Scott

Kawan Motorbodies 1986

Mark Green

Vero Insurance New Zealand

Tony Hall

Kawan Motorbodies 1986

Aaron Bagley

Warkworth Collision Repairs Ltd

Albert McBurney


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Palmerston North




7 October

14 October

PLEASE NOTE: Finalisation of these courses is still subject to sufficient numbers registering so travel and venues can be arranged.

The above courses provide a wide variety of topics and locations however with the increasing development of I-CAR model specific courses being generated; additional courses may be added to this schedule. If you require a specific course not detailed above please contact I-CAR NZ as if numbers dictate these can be provided.

For all course details please refer to the I-CAR NZ website

To register and pay by credit card online go to or call I-CAR NZ on 07 8470218 To pay by Direct Credit - I-CAR NZ Trust, ASB Bank 12 3152 0180972 00 Pay by Credit Card: Phone I-CAR NZ on 07-8470218 Post your cheque to: I-CAR NZ, PO Box 9208, Waikato Mail Centre, Hamilton 3240. COSTINGS PER COURSE: Non CRA members CRA members 1⁄2 day courses - $325 (+ GST) 1⁄2 day courses - $273 (+ GST) Full day courses - $520 (+ GST) Full day courses - $473 (+ GST) SPS05 - $655 (+ GST) SPS05 - $595 (+ GST) 2015 SUPPORTER PACKAGE Three redemption vouchers, valid for any of the half-day courses from the 2015 programme. Only $699.00 (+ GST) for a member - $829.00 (+ GST) for a non-member.

AUTOMOTIVE STEEL MIG WELDING QUALIFICATION: This validated qualification assessment allows participants to demonstrate their welding skills by measuring a technician’s ability to perform ten welds in both the vertical and overhead positions using 0.75mm and 1.6mm thickness steel coupons. The steel thickness and weld configurations reflect the joints most commonly used on today’s vehicles. To register for this qualification please contact I-CAR NZ for a registration form. The cost per person is $403.00 (+GST). For a 5 year renewal – the cost per person is $403.00 (+GST). Two or more people registering at the same time brings the cost for the second and subsequent people down to $342.00 (+GST) each.

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ONLINE CUSTOMER SURVEY CRA in conjunction with QSmart have developed a customer survey which can be tailormade for your company. We will provide you with a link to the survey which you can then email to your customers for them to complete. Once completed you will receive by email your customer’s responses. For $250.00 + GST we will customise the survey for you and include the first 100 prepaid responses. Each time a customer completes the survey this uses up one response. Once the 100 responses are getting low we will contact you and a further 100 responses can be purchased at $1.00 + GST per response. We have developed a template of questions, however you can change any of these. If you would like to take advantage of this great customer survey tool, please email with the following details: Your company name One email address Your company logo

– what your customers know you as that we can refer to in the survey. – this email will be so you can receive your customers’ responses in real time. – we will insert this into the survey. Please provide this as a tif or jpg file.

CRA Membership Group Scheme for Compliance (2015) In order to assist CRA members to comply with legislation Terry Blake (TB) and Dangerous Goods Compliance (DGC) offer a Nationwide Inspection schedule, Inspection visits are coordinated and scheduled on a yearly basis. Services offered by Terry Blake (TB) Hazardous Area Compliance Consultant, Testing and Certification Includes airflow and air quality testing, compressed air testing. Combustion certification, IQP certification and Electrical reinspections Services offered by Dangerous Goods Compliance (DGC) Location Test Certificates, Approved Handler Certificates, Stationary Container Certificates and HSNO Compliance training CONTACT: Terry Blake Ph: 0274 473382 Fax: 09 2763504 Email:

Dangerous Goods Compliance Ph: 09 2575790 Fax: 09 257 5791 Email:

Annual Schedule for both TB & DGC March/April Northland, North Shore, Northland Wellington, Horowhenua, Taranaki, May/June South Auckland, Pukekohe, Manukau, Nelson Marlborough, West Coast, Canterbury July/August West Auckland, Onehunga, Poverty Bay, Hawkes Bay, Wairarapa, Manuwatu. Central North Island Sept/Oct Coromandle, Bay of Plenty, Rotorua, Waikato, Otago, Southland, East & Auckland City

PLEASE BOOK AN ANNUAL INSPECTION FOR: Company Name Site Address Contact Person Phone 62 PanelTalk


Terry Blake - 027 4473 382 or Aaron - 09 257 5791

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