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HCS 451 Week 1 Discussion Question 1 HCS 451 Week 1 Discussion Question 2 HCS 451 week 1 Individual Assignment Overview of Risk Management and Quality Management in Health Care Worksheet HCS 451 Week 2 Discussion Question 1 HCS 451 Week 2 Discussion Question 2 HCS 451 week 2 Individual Assignment Risk Management Assessment Summary HCS 451 Week 3 Discussion Question 1 HCS 451 Week 3 Discussion Question 2 HCS 451 Week 3 Individual Assignment Quality Management Assessment Summary HCS 451 Week 4 Discussion Question 1 HCS 451 Week 4 Discussion Question 2 HCS 451 week 4 Team Assignment Organizational Performance Management Table and Paper HCS 451 Week 5 Discussion Question 1


HCS 451 Week 5 Discussion Question 2 HCS 451 week 5 Team Assignment Tools and Decision Making for Ongoing Performance Management Presentation

HCS 451 Week 1 Discussion Question 1

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As we get started this week, we need to talk about the implementation of quality management and risk management programs in health care. Elaborate on how leadership in your organization supports the implementation of quality management or risk management programs. What seems to be effective or ineffective? What would you recommend to increase leadership support or involvement in these programs in your organization?

HCS 451 Week 1 Discussion Question 2

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Why is risk management important in organizations? What benefits are gained by implementing a risk management program? Describe challanges you see in obtaining buy-in and support from staff? What are


the barriers in implementing a risk management program? What would you recommend to help overcome these barriers?

HCS 451 Week 1 Individual Assignment Overview of Risk Management and Quality Management in Health Care Worksheet

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Individual Assignment: Overview of Risk Management and Quality Management in Health Care Worksheet

· Resource: Overview of Risk Management and Quality Management in Health Care Worksheet Grading Criteria

· Conduct research to provide you with an introduction to the health care disciplines of risk management and quality management and their roles in and influences on organizational performance.

· Complete the University of Phoenix Material: Overview of Risk Management and Quality Management in Health Care Worksheet located on the student website.

HCS 451 Week 2 Discussion Question 1


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What are the concepts of quality management that you have observed in your organization or previous organization? Describe each.

HCS 451 Week 2 Discussion Question 2

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Review the following broad definition of health care quality and answer the questions that follow:

Health care quality occurs when: patients can access a continuum of appropriate care and service in a timely manner, patients are educated and actively participate in the planning and delivery of their care and service, clinical outcomes are achieved with excellence, patients achieve their care goals and optimum quality of life,


patient satisfaction outcomes are delivered with human dignity and compassion, staff satisfaction outcomes reflect pride of achievement, and cost/utilization outcomes demonstrate social responsibility.

HCS 451 Week 2 Individual Assignment Risk Management Assessment Summary

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1.

Individual Assignment: Risk Management Assessment Summary

Leaders in a health care organization have identified risk management as an opportunity for improvement for the upcoming year. The organization has hired you as a consultant to help assess the organization’s current status and define the future plan for addressing risks.

¡ Resource: Risk Management Assessment Summary Grading Criteria and Sample Executive Summary located in the Center for Writing Excellence

o Navigate to the Center for Writing Excellence in the University Library.


o Under Writing Resources, click Tutorials & Guides. o Under Samples, click Sample Executive Summary.

¡ Select an organization type in the health care industry as the basis for this assignment. The organization may be your employer or a health care organization of particular interest to you. Types of health care organizations include, but are not limited to, the following:

o Hospital, nursing facility, physician office, emergency medical services, managed care organization, home health care, community health department or provider, pharmacy, laboratory, drug manufacturer, medical device manufacturer, durable medical equipment supplier, and electronic medical records software suppliers

¡ Research the key concepts of risk management in health care and the factors that influence risk management for your chosen type of organization. ¡ Write a 1,050- to 1,400-word executive summary in which you complete the following: o Describe the purpose of risk management in health care organizations in general and in your chosen organization in particular. o Explain key steps this organization may take to identify and manage their risks. o Identify three typical or actual risks in your chosen organization. Describe how each risk might negatively affect your organization and its stakeholders.


o Summarize the types of education, training, or policies that would help this type of organization mitigate these risks.

· Include at least four sources, two from the University Library and two from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a reference list of all resources and websites used in your research.

· Format the executive summary and reference list consistent with APA guidelines.

HCS 451 Week 3 Assignment Quality Dimensions and Measures Table Paper (2 Papers)

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This Tutorial contains 2 Papers

HCS 451 Week 3 Assignment Quality Dimensions and Measures Table Paper As a team consider the following scenario: On December 7, 2000, the Cincinnati OSHA Office heard through media and police reports that there were two deaths at a nursing home in Ohio. OSHA determined that the FDA should take a lead role in performing an investigation. Since the nursing home had many residents who had unhealthy


respiratory systems, the nursing home routinely ordered and received tanks that contained pure oxygen. During one delivery, the supplier mistakenly delivered one tank of pure nitrogen in addition to the three tanks of pure oxygen that had been ordered. The nitrogen tank had both an oxygen and nitrogen label. An employee at the nursing home connected the nitrogen tank to the nursing home's oxygen delivery system. This event caused two nursing home residents to die, and three additional nursing home residents were admitted to hospitals in critical condition. Within the following month, two of these three additional residents also died, bringing the total death toll to four. (Based on accident # 837914 from www.osha.gov) Write a 1,050- to 1,400-word paper in which your team compares the Normal Accident Theory to the Culture of Safety model. Include the following in your paper: 

   

Explain what factors can play a role in organizational accidents similar to the one highlighted in the scenario: o How organizational processes give rise to potential failures? o How can certain conditions influence errors and violations within the workplace? (e.g., operating room, pharmacy, intensive care unit) o The errors and violations committed by "sharp end" individuals. o How the breaching of defenses or safeguards affect these accidents? Explain why the FDA, not OSHA, was responsible for investigating this case. Explain how the Culture of Safety model could have been applied to reduce risk in this scenario. Explain the five general principles used in the Culture of Safety model. Explain actions that could have been taken to manage risk by applying each of the five general principles used in the Culture of Safety model to this scenario.


Cite at least 3 peer-reviewed, scholarly, or similar references and your textbook to support your information. Format your paper according to APA guidelines.

HCS 451 Week 3 Discussion Question 1

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Which components of performance-management systems do you think are most important and least impor

HCS 451 Week 3 Discussion Question 2

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Consider the decision-making process for risk management and quality management and answer the following questions: 1. Which step in the decision-making process do you think is most underutilized or difficult to complete? What would you do to change it or make it easier? 2. What information would you say is most overlooked when making risk - and quality-management decisions? What do you think is the cause of this? How would you remedy it?


HCS 451 Week 3 Individual Assignment Quality Management Assessment Summary

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1. Individual Assignment: Quality Management Assessment Summary

Use the same organization type you selected for the Risk Management Assessment Summary in Week Two. Your role as a consultant continues as you relate risk management policies and practices to quality management. You must summarize a plan for the organization’s leadership that will serve as the foundation for developing a quality management program description for the organization.

· Resource: Quality Management Assessment Summary Grading Criteria · Research key concepts of quality management in health care, factors that influence quality outcomes, and the relationship between risk management and quality management. · Write a 1,400- to 1,750-word executive summary in which you complete the following:


o Describe the purpose of quality management in health care organizations in general and in your chosen organization type in particular.

o Explain three to five key concepts of quality management. Comment briefly on why there are so many other names and terms used to describe quality management—continuous quality improvement, total quality management, performance management, and performance improvement—and if these distinctions are important. Explain the terminology your chosen organization type uses and why your organization uses them.

o Identify at least three of the organization type’s typical long-term goals and at least three typical short-term goals.

o Identify at least five factors—internal and external—that influence quality outcomes in your chosen organization type and describe how these factors might negatively affect quality outcomes in your organization.

o Identify three to five fundamental quality-management policies that should be implemented, how these relate to risk management, and how they will influence health outcomes.

o Explain the relationship between risk management and quality management in your chosen organization type and how these two disciplines relate to performance management.


· Include at least four sources, two from the University Library and two from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a list of all resources and websites used in your research. · Format the executive summary and reference list consistent with APA guidelines.

HCS 451 Week 4 Assignment Healtcare Organization Presentation (2 PPT)

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This Tutorial contains Presentation on Dialysis Clinic, Laser Eye Clinic

HCS 451 Healtcare Organization Presentation Resources: Week Two individual assignment, Quality Dimensions and Measures Table. Research inpatient and ambulatory or ancillary health care organizations. Inpatient health care organizations: Hospitals Ambulatory or ancillary health care organizations: Dialysis Clinic Laser Eye Clinic Pharmacy As a team, select one inpatient health care organization and one


ambulatory or ancillary health care organization. Create a 12- to 15-slide Microsoft® PowerPoint® presentation (the title and reference slides do not count towards the total slide count) with detailed speaker notes in which you compare each organization and their quality management performance as an organization. Include the following in your presentation:  

Describe each of the health care organizations selected. Explain how to develop improvement capability for organizational performance. o What resources are needed to develop improvement capability? o Identify metrics used by each organization to measure each of the six dimensions of high quality discussed in the Week Two Quality Dimensions and Measures Table assignment. o Describe similarities and differences between the metrics of each organization. o How do these metrics help develop improvement capability for each organization? o What quality improvement tools are available to help develop improvement capability? Explain transformational improvement in relation to organizational performance. o What transformational model(s) can be used to assist with transformational improvement in relation to organizational performance?

Cite at least 3 peer-reviewed, scholarly, or similar references and your textbook to support your information. Format your presentation according to APA guidelines

HCS 451 Week 4 Assignment Risk and Quality Management Manual (2 Papers)


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HCS 451 Week 4 Discussion Question 1

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Consider the decision-making process for risk management and quality management and answer the following questions: 1. Which step in the decision-making process do you think is most underutilized or difficult to complete? What would you do to change it or make it easier? 2. What information would you say is most overlooked when making risk - and quality-management decisions? What do you think is the cause of this? How would you remedy it?

HCS 451 Week 4 Discussion Question 2

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What tools would you most likely use when making risk- and qualitymanagement decisions? Explain your answer. What is about some tools that might now work for you?

HCS 451 Week 4 Team Assignment Organizational Performance Management Table and Paper

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1. Learning Team Assignment: Organizational Performance Management Table and Paper

Each Learning Team member must select a different type of health care organization to study for the purpose of this group assignment. You are encouraged to select a different type of organization from the one chosen in the Weeks Two and Three assignments. Note that you do not need to select a specific company. Group members compare their chosen organizations to complete the table and paper.

Options include, but are not limited to, the following: hospital, nursing facility, physician office, emergency medical services, managed care organization, home health care, community health department or provider, pharmacy, laboratory, drug manufacturer, medical device manufacturer, durable medical equipment supplier, and electronic medical records software supplier.


¡ Resource: Organizational Performance Management Table and Paper Grading Criteria

¡ Conduct a group discussion in your Learning Team forum. Address the following points:

o Summarize the type of health care organization you selected.

o Compare the main regulatory and accreditation standards that apply to each type of organization and identify standards that apply broadly to most or all types of health care organizations.

o Discuss the influence of regulatory and accreditation standards on performance-management systems.

o Discuss how the performance-management systems affect risk management and quality management in each type of organization.

o Identify key areas in the organization that will have direct responsibility for carrying out the day-to-day responsibilities associated with the regulations or standards.


o Identify other areas in the organization that will be indirectly affected by the regulations or standards.

o Outline what oversight activities you could put in place to ensure that the regulatory and accreditation requirements are being implemented and are achieving the desired results.

¡ Collaborate to complete the University of Phoenix Material: Organizational Performance Management Table located on the student website.

¡ Collaborate to write a 1,400- to 1,750-word paper in which you address the following points: o Address the similarities and differences among the types of organizations.

o Propose how each organization will monitor performance, achieve regulatory and accreditation compliance, and improve overall organizational performance.

o Describe ways each organization will communicate with leadership to ensure alignment of organizational goals and gain buy-in from staff to achieve compliance with the standards and requirements issued by regulatory and accreditation bodies.


o Determine how compliance with the regulations and development of risk-management and quality-management systems for each type of organization contribute to the organization’s overall performancemanagement system.

· Include at least four sources, three from the University Library and one from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a list of all resources used in your research. · Format the paper and reference list consistent with APA guidelines. Include the Organizational Performance Management Table as an appendix to the paper.

HCS 451 Week 5 Assignment Signature Assignment Risk and Quality Management Manual (2 Papers)

FOR MORE CLASSES VISIT www.hcs451cart.com This Tutorial contains 2 Papers Resources: Risk and Quality Management Tools Matrix Imagine you are a quality leader for a health care organization and have been asked to create a manual for new employees to introduce the basic concepts of risk and quality management. Part I: Write a 1,750- to 2,100-word manual in which you address the following: 

Explain basic concepts of quality improvement in the health care industry


  

Explain the concepts of risk management in the health care industry Analyze the information needed for decision-making processes in risk and quality management in the health care industry Explain challenges in making risk- and quality-management decisions in the health care industry

Part II: Within your manual, you must include a matrix in which you do the following:     

Analyze the risk-and quality management tools used in the health care industry. Consider the following when completing your matrix: What is the risk- and quality-management tool? What is the purpose of the tool? What are the advantages and disadvantages of the tool selected?

To assist you with the development of your matrix use the Risk and Quality Management Tools Matrix located under student materials. The matrix must be embedded within your training manual. Format your manual according to APA guidelines.

HCS 451 Week 5 Discussion Question 1

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Review the scenario below and answer the questions that follow:


ABC Hospital is a small, privately owned community hospital. It has been struggling to survive financially, as reimbursement rates have declined and consumers are being drawn to the larger state-of-the-art hospital facilities in urban areas that are perceived to have better quality. ABC Hospital was built in 1960 and has been operating in the same manner for many decades. The hospital meets legal and regulatory requirements but has not kept pace with some of the newer technologies and patient conveniences becoming more prevalent in the health care industry.

o What strategies can the organization take to survive, improve its performance, and compete with other hospitals over the next 5 years? o What are some advantages or disadvantages of these strategies? Provide specific examples to support your answers

HCS 451 Week 5 Discussion Question 2

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Review the scenario below and answer the questions that follow:

XYZ Health Department provides services to county residents. Budget cuts have forced the department to cut back on some services and lay off several staff, increasing the workload of other staff. Morale among staff has declined, and county residents have complained that they are not


treated with dignity and respect and are not receiving high quality care and service.

o What strategies can XYZ Health Department implement to provide high quality care and services to the county residents and to help increase customer satisfaction?

o How can these strategies help minimize risk and improve quality? Provide specific examples to support your answers.

HCS 451 Week 5 Team Assignment Tools and Decision Making for Ongoing Performance Management Presentation

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1. Learning Team Assignment: Tools and Decision Making for Ongoing Performance Management Presentation

¡ Resource: Tools and Decision Making for Ongoing Performance Management Presentation Grading Criteria


· Select one organization type from the various organizations your Learning Team analyzed as part of your Week Four assignment and build on your knowledge acquired from all previous assignments to complete the final Learning Team presentation.

· Conduct research about decision-making processes in risk management and quality management in health care, including the following:

o Common problems encountered by your chosen organization type o How to acquire relevant information required for decision making o Common tools used to enhance decision making o Challenges that may be encountered in making risk-management and quality-management decisions

· Outline your organization’s decision-making processes that will be used to address risk-management and quality-management issues. A 1-page list of steps, a flow chart, or a decision tree format is suggested. This information should be included in the Speaker’s Notes.

· Complete the University of Phoenix Material: Tools and Decision Making for Ongoing Performance Management Scenario Worksheet located on the student website. Submit the worksheet to your facilitator separately from the presentation materials.


· Create a 15- to 20-slide Microsoft® PowerPoint® presentation, including detailed speaker notes

· Support your presentation with a minimum of six sources, four from the University Library and two from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a list of all resources used in your research.

·

Include the following in your presentation:

o Decision-making process document o Summary of how the scenario might apply to your chosen organization o Information needed and the most appropriate tools for responding to the scenario o Why the process, information, and tools were chosen and how they should contribute to a response o The decision your team made regarding the scenario and how you reached your decision o How any changes resulting from your decisions could be disseminated and implemented in the organization o An explanation of the concept of continuous quality management in the health care industry


o Challenges your team faced in this project o Reference list consistent with APA guidelines *****************************************************************************************

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