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October 2019 • Issue 10 • Volume 3

Panco - St. Jude's 5K


OFFICE SPACE WELCOME ABOARD

New Hires

The Point at Glen Mills Jacqueline Bruhn, Property Manager The Point at Watchung Venetta Bartley, Leasing Consultant Massachusetts & Northeast Region Denis Foster, Senior Regional Maintenance Supervisor Corporate Office Minerva Punsalan, Operations Compliance Director Darryl Gustafson, Director of Facilities

CONGRATULATIONS

on your promotion

David Borelli, Maintenance Supervisor The Point at Marlborough


BIRTHDAYS

October

2nd - Michael Pantzer 4th - Minerva Punsalan 6th - Melanie Baker 6th - Jordan Gray 7th - Teresa Eide 8th - Mark Nielson 10th - Janice Parrack 14th - Melissa Bass 15th - Alberto Polanco 15th - Rayvon Gordon 16th - Denis Foster 16th - Brian Skitsko 16th - Kamil Polak 17th - John Adams

17th - Sultan Sahak 19th - Rommel Bonilla Barrera 21th - Heriberto Villanueva 25th - Francis Asonganyi 26th - Asia Fullilove 27th - John West 27th - Marva Blake 27th - Maurice Jackson 27th - Kevin Zirkelbach 27th - Shain Hampton 27th - Allison Roy 30th - Angelica Vesga 31st - Manuel Bandini


October Anniversaries 18 YEARS Sajid Memic Foxfire Apartments

5 YEARS Jerrell Herbert The Point at Seven Oaks

4 YEARS Craig Ewell The Point at Windermere

11 YEARS

10 YEARS

8 YEARS

Dave Metcalfe Regional Maintenance Supervisor

Jeannie McCloskey Heather Ridge

Dawn Moncrief Heather Ridge

2 YEARS

1 YEAR

1 YEAR

Doris Torres The Point at Fort Lee

June Bonetti The Point at Hudson

Kevin Campbell The Point at City Line

Marva Blake Foxfire Apartments

Allison Roy The Point at Marlborough

Shaniqua Law The Point at Silver Spring

Megan Hall Director, Human Resources

Marlon Martinez Homestead at Laurel

Elias Peraza The Point at Herndon

Denis Alvarado The Point at Manassas

Alberto Polanco The Point at Andover

Myerling Rumber The Point at Herndon

Dileccio De la Cruz The Point at Andover

Thank you to these, and all of our dedicated employees for your many years of service!


Employee Spotlight Brian Skitsko

Likes

Traveling Philadelphia Sports!

Dislikes

Panco Management welcomed a new member to the #PancoFam recently - Brian Skitsko, Director of Revenue Management. Brian joined Panco after spending over ten years at LCOR, most recently as their Pricing Adviser & Director of Training. Brian comes with almost twenty years of property management experience, having also spent time as both a Leasing Consultant and Leasing Manager, as well as a Property Manager and Regional Manager. Brian loves being in the warm weather, often traveling to places like the Caribbean, specifically the US Virgin Islands, as well as Mexico, Florida and Southern California. He enjoys exercising, playing basketball and golf and completing landscaping around his house. Brian also loves to spend time with his wife and their two young boys. Fun fact about Brian: Brian says before he got married, he drove a bright yellow Camaro, we're talking Transformers' Bumble Bee yellow, that he took a lot of flak for. After he and his future wife's first date, she commented to her friends that "she liked him, but he drives a bright yellow car�. Welcome to the #PancoFam, Brian!

Heights!


Panco - St. Jude's 5K

In September, team members across the portfolio participated in the St. Jude's 5K Walk/Run. We would like to thank The Pantzer Family for supporting us and this great cause.


Panco - St. Jude's 5K

Washington Nationals Park Philadelphia Zoo

Boston Common Park Cedar Grove Park


Panco - St. Jude's 5K


Panco Award Season Award Season is in full swing and Panco Management has been busy occupying the podiums. Congratulations to all teams that have participated, been nominated and have taken home prestigious awards.

Delaware Apartment Association Top of the Hill Maintenance Excellence - 1st Place Leasing and Marketing Excellence - 2nd Place Overall Excellence - 2nd Place Website Design - 2nd Place Maintenance Supervisor of the Year - Joe Harrell, 2nd place

Pennsylvania Apartment Association The Point at Windermere - Community Excellence The Point at Pennbrook Station - Maintenance Excellence The Point at City Line - Silver Leasing Excellence The Sansom - Gold in Overall Excellence The Sansom - Platinum for Leasing Excellence The Point at Rittenhouse - Gold for Leasing Excellence


Panco Award Season


Panco Award Season


LEASING All Stars BAD ASS LEASE STANDINGS

Bad Ass Lease is any lease that has a trade out of 5% or greater, with similar lease term. Lame Lease is any lease that has a negative trade out of -5% or greater, not due to a short term lease.

Standings through 9/26/19 Alli Roy (30) Katelyn Lansing (18) Tracey Robinson (13) Lisa Wilson (13) Kenny Clark (12) Mikaila Watts (9) Abdoulaye Ly (9) Oksana Djula (9) Karli Mojica (8) Shameka Brabson (7) Chris Van Etten (7) Kayla Sally (7) Kimberly Pratt (7) Bia Khayung (7)

TOP leaser

of the Month

Shaa Cole The Point at Crofton 12 Leases

CONGRATULATIONS

SatisFacts Survey HIGHEST

Average Move-in Survey Foxfire Apartments 4.90Â average survey (minimum 5 survey responses)

LEAD HIGHEST

follow-up

Jasmine Hill The Point at Park Station 3.46 average follow-up


MAINTENANCE All Stars

CONGRATULATIONS

SatisFacts Survey

HIGHEST Average Work Order Survey Homestead Gardens 5.0 average survey (min 5 survey responses)

FASTEST FASTEST response Apartment Turn time time

The Point at Hudson The Point at Loudoun 100% of requests answered in 48 hours or less

The Point at Andover The Point at Glen Mills Homestead Gardens The Point at Hudson The Point at Loudoun The Point at Odenton 100% of turns completed in 7 days or leass


PANCO METRICS

Introducing Panco Metrics: A points system that tracks and scores each property on ten key performance indicators (KPIs), as determined by Asset Management. There is also one additional bonus point that focuses on a current asset management initiative. Panco Metrics will be tracked and scored monthly and is intended to bring focus to performance opportunities.

Key Performance Indicators YTD average physical occupancy at budget or greater Total Delinquency at 2% or better YTD net rental income over prior year YTD other income over prior year YTD Variable Opex at or less than budget Combined tradeout increases at 3% or greater YieldStar monthly combined grade Reputation management combined grade Work orders completed in less than 48 hours at 75% or greater 75% of turnovers completed in 7 days or less Bonus! WTN Compliance at 85% or greater

Top August Performers 11 - The Point at Ashburn 11 - The Point at Odenton 10 - The Point at Laurel Lakes 10 - The Point at Pentagon City 10 - The Point at Glen Mills 9 - The Point at Park Station 9 - The Point at Loudoun 9 - The Point at Owings Mills 9 - The Point at Germantown Station 9 - The Point at Andover 8 - Top of the Hill 8 - The Point at Seven Oaks 8 - The Point at City Line 8 - The Point at Windermere 8 - The Point at Manassas 8 - The Point at Hudson 8 - The Point at Herndon


TRAINING UPDATES OCTOBER 8th - OpsTechnology Best Practice Webinar 8th - Lead2Lease Best Practice Webinar 9th - Foundations101: Living the Panco Way 10th - Leasing the Panco Way 23rd - Fair Housing Seminar (VADPOR); Alexandria, VA 29th - Fair Housing Seminar (NJAA); Parsippany, NJ 31st - Accounting Month End Webinar NOVEMBER 12th - OpsTechnology Best Practice Webinar 12th - Lead2Lease Best Practice Webinar 12th - Mold Remediation Training (MA PMs & MSs); The Point at Marlborough 20th - Mold Remediation Training (PA/NJ PMs & MSs): The Point at Plymouth Meeting 30th - Accounting Month End Webinar

PancoU Leaderboard 1. Jose Henriquez 95,427 2. Jose Hernandez 87,496 3. Joseph Harrell 78,393 4. Odell White 74,347 5. George Barthel 56,049 6. Rolando Marcos 42,845 7. Jorge Romero 35,140 8. Lee Todd 25,719 9. David Metcalfe Jr 19,155 10. Richard Hill 18,004 Employees who have earned the most points by completing courses on PancoU Online.

PORTFOLIO MYSTERY SHOP AVERAGE 79%

Additional training available 24/7 at www.PancoTraining.com


Current Job Listings Refer your friends to be eligible for Panco's $500 employee referral!Â

Maintenance Supervisor The Point at Fort Lee Heather Ridge Maintenance Tech The Point at Marlborough The Point at Hudson The Point at Owings Mills The Point at Silver Spring The Point at Crofton The Point at Plymouth Meeting

Corporate Help Desk Technician Laundry Attendant Foxfire Leasing Consultant The Point at Fort Lee The Point at Phoenixville - Part-time

Floating Maintenance Tech Maryland Region Virginia Region Philadelphia Region The Point at Owings Mills/The Point at Winterset


REVIEW All Stars THANK YOU TO THESE TEAM MEMBERS, WHO INSPIRED OUR RESIDENTS ENOUGH TO BE RECOGNIZED BY NAME IN REVIEWS This community provided everything I was looking for & the staff was welcoming & helpful. Lakel was one of the reasons why I felt this community was where I was meant to be. Lakel Proctor, The Point at Laurel Lakes I’ve lived in many apartments over the years, and Heather Ridge is by far the nicest complex I’ve ever lived in. There’s plenty of parking, the units have washer and dryers and dishwashers, it’s affordable and super pet friendly. But all the amenities aside, I have to say I have never experienced such wonderful people that work in the office. I speak primarily with Dianne whenever I have any problems, and she is always very attentive and a joy to talk to on the phone. She has a great sense of humor, and I always know it’s going to be a fun conversation when I have to call the office. Diane DiGregorio, Heather Ridge We have lived our time at The Point! Particularly maintenance has been so prompt and helpful with my not-so-emergency calls (when I honesty have no clue how to fix something) and fix things correctly the first time. Gotta give Dorian a shoutout who helped us with the towel rack and the stove. Kallen has been so helpful with our move in and any questions we’ve had along the way. Dorian Davis & Kallen Smith, The Point at Owings Mills If you're looking for an apartment, search no more...Monterey is the place to be. Ask for Manuel...he helped me get into the new home of my dreams. He has also been helpful even after I moved in. Manuel Bandini, The Monterey


REVIEW All Stars

THANK YOU TO THESE TEAM MEMBERS, WHO INSPIRED OUR RESIDENTS ENOUGH TO BE RECOGNIZED BY NAME IN REVIEWS Phenomenal community, and very helpful and professional staff. I appreciate how much effort Janice and her team put to make my time at The Point a great experience! If I wasn't already moving out of the area, I would definitely have stayed! Janice Parrack, The Point at Crofton really like the place have been living in for almost 4 years when ever I have any issues they fix it same day or next day maximum. Kristin Emerson is so helpful and I like dealing with her Kristin Emerson, The Point at Loudoun

A special thank you from the residents at The Point at Seven Oaks to Lisa Wilson, Leasing Consultant.


A Loss For the Panco Family Bradley Wiedel has been a part of the Foxfire Apartments, and Panco Management, family as a laundry attendant for over 25 years. Sadly, Bradley passed away on September 22, 2019. Bradley was a caring man; faithfully taking care of his elderly parents every day, as well as the residents at Foxfire Apartments. Bradley's compassion for others earned him the well deserving Pride of Panco - Customer Service award at our 2016 Regional-Mid Atlantic Holiday Party. Bradley will surely be missed.

Bradley Wiedel Laundry Attendant


A FEW

Laughs


Communicate With Us TURN 'EM IN!

PANCO IDEA BOX Do you know how we can improve? Submit all of your ideas for bettering Panco as a company and a community to pancoideabox.com for a chance to win $250!

Has someone on your team gone the extra mile? Are you holding on to a resident email raving about your coworker? Did you see a teammate helping a resident when they thought no one was looking? Email Heather Justice at hjustice@pancomgt.com!

Employee Announcements Have an announcement to share? Wedding Announcements, Baby Announcements, Personal Accomplishments. Email Heather Justice at hjustice@pancomgt.com.

Get social with us facebook.com/pancomanagement twitter.com/pancomanagement instagram.com/pancomanagement linkedin.com/company/panco-management

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