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omen account for nearly half of the American work force, but when it comes to taking on management or other leadership roles, things can be tough. “Managing a company is a challenge whether you’re a man or a woman,” said G. Gail Gesell, Indiana district director for the U.S. Small Business Administration. “It’s always going to be a challenge.” More and more women, however, are showing themselves willing to take on that challenge. Valerie Shaffer, president of the Economic Development Corporation of Wayne County, is one of those women, and she says she’s not alone. “We have a fairly good representation for women in leadership in business and industry” in Wayne County, she said. “I think if you reflect even 10 years ago to now, things have improved,” said Peggy Cenova of Hagerstown, regional director for the Eastern Indiana Small Business Development Center in Muncie. Learn more about local women who run businesses ranging from a wood treatment plant to credit unions in this issue of Maximum Business.

INDEX Page 3..... Successful woman at Economic Development Corporation describes her role models Page 4..... Women leaders say role models, building relationships key to expanding talent pool Page 9..... Ramona Cook leads construction technology program at Ivy Tech Page 11..... Becky Lindsey manages Richmond plant that turns raw lumber into treated wood Page 12..... Rebecca Cate, Debbie Rudd help homeowners through local real estate company Page 13..... Sandi Mathews says retail management requires being focused on people Page 14..... 8 “life” and “work” tips will help women rethink their success Page 15..... 2 local credit unions have been run by women for many years Page 17..... 3 bring open-minded thinking and broad vision to their organizations Page 20..... Calendar offers local, regional networking opportunities Page 21..... Wayne, Preble county businesses earn recognition, give donations

TECHNOLOGY CONNECTIONS

Hoosier connection to Apple leadership should inspire girls Girls Inc., Purdue offer local programs on technology for youth Change is in the air at Apple. The tech giant recently made a monumental addition to its leadership team in the hiring of former Burberry CEO Angela Ahrendts. Mrs. Ahrendts will be heading up Apple’s retail operations department and is the first female to infiltrate the executive leadership of this global giant. Although this is a significant hire for Apple, is it also a very significant move for Indiana because JASON Ahrendts is a native of WHITNEY New Palestine, Ind. A homegrown Hoosier woman has now become a global leader in technology. Her hiring should serve as notice to every young girl in Central Indiana that it is possible to live the dream of being a corporate executive with a global powerhouse like Apple. Local initiatives are under way here in Wayne County and across Indiana to help emphasize that point. Girls Inc. of Wayne County, for instance, has partnered with the Innovation Center to create an open discussion between middle schoolaged girls and local female leaders in technology. At these sessions, girls are introduced to different professions by strong female leaders and they talk with them about the schooling and learning experiences required to obtain their jobs. Purdue University also has a very strong set of initiatives geared toward K-12 students through their Women in Engineering programs where they do in-the-field sessions with the girls showing them different aspects of the engineering profession and they also bring them to campus each year for an entire day’s worth of fun yet educational experiences. Paint Purdue Pink is April 11 on the Richmond campus (see Page 20 for more details.)

Angela Ahrendts, who grew up in New Palestine, Ind., and went to Ball State University, is head of retail operations at Apple. GANNETT FILE PHOTO

Hopefully, the state of Indiana takes advantage of having such a strong woman role model in the field of technology and makes sure her name is known to every middle- and high school-aged girl around.

Take advantage of the opportunity to let them see that anything is possible and that although technology has traditionally been a maledominated industry the tide is shifting and there is room for them at the top. Jason Whitney is executive director of Center City Development Corp. in Richmond.


SUCCESSFUL WOMAN

EDC president says local connections help drive her to bring jobs to county

Valerie Shaffer works at her desk at the office of the Economic Development Corporation of Wayne County. Shaffer began her duties as EDC president in November 2012. LOUISE RONALD/PALLADIUM-ITEM FILE

able to witness first hand different types of communities and what their ... dynamics were like. I was also able to work under (former IEDC director for East Central Indiana and Richmond resident) Mindy Kenworthy. She’s always been a mentor to me in the field of economic development.  Who is your role model? My aunt Brenda Hull.

She was the first family member of my life that went to college. She was always very well-poised and really knew what she wanted out of life. ... She was just very determined. (Hull now lives in Indianapolis and works at Eli Lilly.)  What would you say is your main strength? I’d have to say that I’m a good

listener. I always listen first, sit back and observe before I begin to state my own opinion and thoughts. ... It allows me to be a good collaborator.  What is the most fun part of your job? Of course, when you win a deal. Having that company that ... made a location decision and it’s Wayne County is just THE best feeling you can get from this job.  What is something you wish people knew about you? That I really am somewhat shy and don’t like to be the center of attention. ... This job tends to put me there fairly often and it’s still something I’m getting used to.  What are your hopes for the future? I just kind of take opportunities as they come to me. Personally, I hope I can have a long and successful career here in the community. ... In the field of economic development, I would find it hard to work for a place that I don’t consider home.  What is the secret to your success? I think I am one of the first (EDC) presidents born and raised in the community, so maybe that drive and passion that I have for my family and friends gives me the drive to continue to want to do better. ... It’s hard to say that I’m successful — maybe that’s the secret to my determination for success.

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Valerie Shaffer became president of the Economic Development Corporation of Wayne County in November 2012. The lifelong resident of Wayne County has a bachelor’s degree in business administration from Indiana University East and has worked in economic development throughout her career. Shaffer started with the county EDC as an administrative assistant in 2005. She was promoted to manager of business development in 2007 and became vice president of business development in 2010. In January 2012, Shaffer moved to the Indiana Economic Development Corp., where she served as senior project manager for the East Central region before being rehired by the county EDC as president in October of that year.  What prepared you for the job you do? I think two things. One would be my experience working at the EDC under four different presidents. I learned a lot from all of them. They all had different strengths. ... During my time at the EDC, I also had seven or eight years to really be involved in the community, to really get to understand the makeup of the community — who all is involved and how the EDC can collaborate in those efforts. ... The year that I spent with the state was very eye-opening. ... I was

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WOMEN IN CHARGE

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Renee Brooks, left, chats with organizer Mary Anne Butters outside a 2013 Wayne County Task Force on Jobs fair in Hagerstown. LOUISE RONALD/PALLADIUM-ITEM FILE

WOMEN LEADERS emerge in Wayne County Role models, building relationships key to expanding talent pool

By Louise Ronald

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omen account for nearly half of the American work force, but when it comes to taking on management or other leadership roles, things can be tough.

“Managing a company is a challenge whether you’re a man or a woman,” said G. Gail Gesell, Indiana district director for the U.S. Small Business Administration. “It’s always going to be a challenge.” More and more women, however, are showing them-

selves willing to take on that challenge. Valerie Shaffer, president of the Economic Development Corporation of Wayne County, is one of those women, and she says she’s not alone. “We have a fairly good representation for women in leadership in busi-


WOMEN IN CHARGE

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ness and industry” in Wayne County, she said. “I think if you reflect even 10 years ago to now, things have improved,” said Peggy Cenova of G. Gail Hagerstown, regional Gesell director for the Eastern Indiana Small Business Development Center in Muncie. Even so, Cenova admits, things can still be tough. “The first thing you ask about a (newborn) baby is its sex,” Valerie she said. ExpectaShaffer tions about the child’s future start there. Thirteen-year-old JaMarie Edwards of Richmond, a member of Girls Inc., encounters those expectations among her peers. “People think that Peggy guys are better than Cenova girls,” Edwards said. But when someone tries to tell her she can’t do something because she’s a girl, her first impulse is “to try and prove them wrong.” That impulse might prove helpful JaMarie when she enters the Edwards workforce. Angie Witham teaches business at Richmond High School and keeps in touch with young women who graduate from the program. “I think the transition into the business world is a lot easier (than it used to be), but still women have to work hard … to prove themselves,” Witham said. “I think they can feel very qualified and their credentials can show them to be qualified, but they often still have to prove themselves.” Shaffer often feels that pressure. “I’d say the combination of being young and a woman can be challenging,” she said. She remembers talking to a man from Ohio who was looking for a place to relocate his business and went to the EDC website to check out Wayne County. .

See LEADERS, Page 6

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WOMEN IN CHARGE

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BALANCING WORK AND FAMILY LIFE » Valerie Shaffer has a husband and two dogs, but no children. “Wondering how it’s all going to work is the part that stops me” from having a child, she said. Still she plans to “someday soon.” In the meantime, “My husband is always scolding me to put my phone down.” » “Women have children and they have to make decisions about getting to work,” said Mary Jo Clark. Some women feel guilty about not having enough time for their husband and children when they take on more responsibility at work. “You have to develop a balance,” she said. “I like to expose my daughter to … professional women who are doing a good job of balancing.” » “Wouldn’t it be nice if we weren’t torn between that classic balance … a mother and being a manager?” Mary Ann Butters asked. “It can be done.”

From left, Alexis Sheets, Laura Bellindo-Maniau, Denise Selm, Angie Witham and Erica Bischoff talk about the Business Professionals of America state competition in 2013. Selm and Witham are faculty sponsors of the Richmond High School BPA chapter. LOUISE RONALD/PALLADIUM-ITEM FILE

Leaders Continued from Page 5

“He told me that he saw my picture on the website and that I looked awfully young to be able to do this job,” Shaffer said. She continued to work with him and he came to Wayne County for a presentation. “By the end of the day, he was telling me how wonderful I

was, and the next day on the phone, he offered me a job,” said Shaffer. “I do feel the pressure to continually prove myself as a young female in this Mary Anne role,” she said. Butters Wayne County Commissioner Mary Anne Butters also has spent much of her career proving herself. Before moving back to

the county where she grew up, Butters held a variety of high-powered positions in advertising and marketing, often breaking barriers as a woman. “I was often called a Jackie Robinson, because every job I had I was the first woman to lead an account,” Butters said. Being first was “challenging and exhilarating.” Butters said everything she did was highly visible. “People would

come by and look in my office and stare at me,” she said. “I sort of felt like I was in a zoo.” It was nerve-wracking to have her work scrutinized so carefully, but Butters said she Fredricka was aware of the honor Joyner and “responsibility of taking the risk.” Part of that responsibility was as a role model. “I know girls watch visible women,” Butters said. Role models are “absolutely essential,” said Fredricka Joyner, director of both the Center for Leadership Development and the Master of Science in Management at Indiana

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WOMEN IN CHARGE WHERE WOULD YOU LIKE TO SEE MORE WOMEN LEADERS? Âť Banking and lending, said Taylor Gabbard, who is running her own wedding planning company as she studies at IUPUI. The stock market. “I feel like they are man run,â€? she said. Âť “More women in politics would be great,â€? Sally Hutton said. “Government isn’t all business. It’s about being the backbone of the community.â€? It’s about making things grow, she said. Women know how to do that because “that’s what they’ve been doing.â€? Âť “I think women are still grossly underrepresented in everything,â€? said Fredricka Joyner. “It would be great to have women involved in every field. ‌ If women are 50 percent of the work force, they would be 50 percent or more of the leadership.â€?

Institute for Creative Leadership co-chair Mary Jo Clark, standing, introduces Richmond Mayor Sally Hutton, seated left, during the leadership program graduation at Forest Hills Country Club on May 29, 2013. Hutton is holding Tristan Harris, the son of leadership class member Katrina Harris, right. PALLADIUM-ITEM FILE

role model to others. “I’ve worked really hard to get where I am today,â€? she said. “I put myself through school working fulltime and completed it in four years. ‌ I can show young women that with the right determination they can get where they want to be.â€? Edwards said role models are important to her. “Sometimes you want to be just like them,â€? she said. “You can be inspiring as they were inspiring to you.â€? As a member of the team of older

Girls Inc. members who led younger girls in Michelle Obama’s Let’s Move program, Edwards already is starting to inspire. “A lot of the girls actually listen to me,â€? she said. “They actually look up to me. ‌ It makes me feel ‌ special.â€? Edwards hopes to become a doctor someday and thinks her leadership experience at Girls Inc. will help. “Doctors have to be ready for anything,â€? she said. Beth Harrick, who shares the

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directorship of Girls Inc. with Laura Retherford, quoted the saying “You can’t be what you can’t see� as the reason for making sure that girls see women in leadership. “If you’re the kind of Beth person who has to see it Harrick before they can be it, the world is very limited,� Harrick said. “That’s why I think it’s vital that we have role models of all varieties.� Having women in leadership positions not only provides models for young girls, it also expands the concept of leadership. “Women approach leadership in some very different ways,� said Mary Jo Clark of Contemporary

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University East. “I think you learn so much being able to observe other people in action,â€? she said. Morrisson-Reeves Library Director Paris Pegg agrees. “I think it’s very important for young girls to see women in leadership roles,â€? Pegg said. For Richmond High School graduate Taylor Paris Gabbard, now a junior Pegg majoring in hospitality management and business at Indiana University Purdue University Indianapolis, that role model was Witham. “I told her if I wrote a book, she would definitely be acknowledged,â€? Gabbard said, laughing. She turned more serious, though, when describing how Witham helped her in high school. “We took my skills and we kind of found out what I’m good at together,â€? said Gabbard. “She just believed in me ‌ and that gave me the confidence I needed to go forward in my career choice.â€? For Gesell, the role model was her father, a variety store manager who took her to work with him every Saturday when she was a child. She would straighten shelves and dust, earning a dollar for her effort. “I always wanted to be in business,â€? Gesell said. “I wanted to be a manager just like my dad.â€? Richmond Mayor Sally Hutton said her mother inspired her and her sisters. “She installed in all of us girls that we could do whatever we wanted,â€? Hutton said. “My dad was a great role model too. It’s that family unit.â€? Shaffer is willing to call herself a

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WOMEN IN CHARGE

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Girls Inc. program director Meghan Scales talks with member JaMarie Edwards about her application for a science program. LOUISE RONALD/PALLADIUM-ITEM

Leaders Continued from Page 7

Sharrie Harlin, Wayne County Minority Health Coalition executive director, welcomes everyone to an Affordable Care Act town hall forum in Lingle Auditorium at Reid Hospital on Sept. 4, 2013. JOSHUA SMITH/PALLADIUM-ITEM FILE

Consulting, a group that helps both men and women develop leadership skills. Leadership, she said, is 80 percent relationship building and 20 percent task — a concept that seems “natural” to many women. “It’s harder for men to understand,” said Clark. Joyner said when she started in management, courses were based on the concept of teaching women to lead like men. “Nowadays, I think there’s a lot more appreciation of different types of leadership.” “Every individual brings different strengths” to leadership roles, Butters said, “but women bring a different texture to deliberations … because women, I believe, tend to communicate more completely, using more words, more attempts at gaining the thoughts and feelings of other people … than men do.” “Women really promote teambuilding and making sure everyone at the table is represented,” said Sharrie Harlin, executive director of the Wayne County Minority Health

Coalition. “They go out of their way to make sure everyone is included.” Hutton said women’s strengths include patience and a “gut instinct of how things work.” Women listen, she said, and they get the job done. “I believe that women bring a levelness to any field,” said Gabbard. “Men … rarely see two sides. We see both sides of things. … We take the time to get to know people more.” Women’s particular strength in business, she said, is looking at clients “as people, not as money products.” Butters agreed, saying women touch base with feelings more than with bottom-line results. There can be drawbacks, however, to so much emphasis on relationships and feelings. “The downside of that is that men are a little bit better at dealing with conflict and moving on,” Cenova said. Joyner tries to help women “develop the ability to influence. It’s something that successful male leaders have known how to do for a long time.” Gesell said women need to be willing to relocate for advancement. They also need to be ready to work hard. “This is certainly a job that does not get done in 40 hours,” Shaffer admitted. Women have to take the risk and apply for higher positions, said Gesell. The self-confidence that requires “is not something that (young girls) should shy away from,” said Pegg. “The most important thing we do is we build confidence,” Clark said. Butters’ experience as a trailblazer gave her some insight into something else women leaders might lack. “One thing visibility brings is a need to cloak ourselves in somewhat thicker skin,” she said. “I would certainly encourage women and girls to be bolder and willing to take criticism — both valid and invalid. Until we do that, we’ll always be outnumbered at the top.” “There are still barriers out there,” Hutton admitted. “The key is to help each other.” “I long for the day when it is no longer noteworthy when a woman is CEO of a large company, no longer a big deal when a woman is a governor or a U.S. senator,” Butters said. “And we have a long, long way to go.”


WOMEN IN CHARGE

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Ramona Cook teaches a class in estimating as part of the construction technology program at Ivy Tech Community College. Cook is program director. She is the only woman in the state to head any technology program for Ivy Tech. LOUISE RONALD/PALLADIUM-ITEM

House purchase leads to new career By Louise Ronald

Ramona Cook didn’t begin her career in construction. After graduating from Northeastern High School, she joined the Navy, where she was a data processing technician for five years. After leaving the Navy, she went to Chicago, where she was involved

in computer and technology sales. After that, she returned to the Richmond area, earned a bachelor’s degree in general studies at Indiana University East and became director of residential programs at what was then Green Acres — now Anthony Wayne Services. Then in 1993, Cook bought a house. “I wanted to learn to do some

stuff” to take care of the new purchase, Cook said. So she decided to take a construction course at Ivy Tech Community College. “I just took a couple of classes and the bug hit me,” she said. Now Cook heads up the construction technology program on the Richmond campus. Bill Johnson of New Paris, Ohio, is

taking a class from Cook on how to do estimating. He admitted he was surprised when he first learned the program is directed by a woman. “But I can see why she’s in charge,” Johnson said. “She’s really, really qualified.” “She knows her stuff,” agreed .

See CAREER, Page 10

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Career

faculty and students alike — shares the same goal, Cook said: “to make our students as successful as we Continued from Page 9 can.” That being the case, gender matTyler Blevins of Richmond, another ters less than commitment. member of the class. Over the years, Cook has seen Cook finished an associate degree about a dozen female students go in construction with a major in carthrough the program. She has stayed pentry and cabinetry in 2000. She in touch with some of them, but finds started a company with herself as it difficult to think of herself as a sole employee, doing finish carpenrole model. try and designing and constructing “I just so struggle with that,” she custom cabinetry and furniture. said. “On some level, I know I am ... At the same time, she worked at but I struggle to see things that I do Ivy Tech assisting the department as accomplishments. ... They were head. things that needed to be done and I When the program chair resigned did them.” in 2001, Cook was offered the posiCook traces her willingness to tion. She took it on an interim basis tackle any problem to her childhood until 2002, when she became the on a farm near Whitewater, where official full-time chair. she was the oldest of seven children It was the first time for a woman raised by a single mother after their to have the position on an Ivy Tech father died. campus. Now, she is the only woman When chores were finished, Cook in the state to head any technology liked to build things. She would cut program for Ivy Tech. down saplings with a pocket knife Cook says she has never had any and build small huts to play in. problems being accepted as a woman “It was an environment that really in her position, leading male faculty lent itself to imagination and creativand teaching mostly male students. ity,” she said. “I have female friends who Cook found that creativity again worked for big construction compain construction and tries to instill it nies and they tell me horror stories,” in her students and in visitors. Cook admitted, but she prides herEighth-graders often tour the Ivy self for coming across as someone Tech campus, and Cook said she who deserves respect. always tries “to make a special point “If people perceive that they can of talking to the girls.” treat you poorly, they will,” said Her message to them is simple. Cook. “It goes back to how you posi“Don’t ever let anybody tell you tion yourself in their minds.” you can’t do something because And everyone in the program — you’re a girl.”

Ramona Cook instructs Bill Johnson of New Paris, Ohio, during an estimating class, part of the construction technology program at Ivy Tech Community College in Richmond. Cook is program director. LOUISE RONALD/PALLADIUM-ITEM

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Plant manager: Knowing all jobs key By Pam Tharp Maximum Business

Becky Lindsey is plant manager of Southeast Wood Products in Richmond. Her first job there was organizing and tagging wood. JOSHUA SMITH / PALLADIUM-ITEM

was baling hay for Kircher Farms. “I got the best of both worlds here. I can be outside or inside, depending on what I want to do,” Lindsey said. “I’ve always done well at all the jobs I’ve had, but the dispatching wasn’t what I wanted to do. I came out here and settled right in.”

Lindsey admits she knew nothing about wood treatment when she started at Southeast. “We carried specialty products then, like pickets for decks, and my first job was organizing and tagging the wood for that,” Lindsey said. “I’ve done everything out here.”

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Women always have been decidedly in the minority at Southeast Wood Products, but Becky Lindsey never let the numbers bother her. In 1996, within three years of joining the South D Street company, Lindsey became manager of the plant that turns raw lumber into treated wood. Southeast operates 10 treatment facilities and Richmond’s is the largest, Lindsey said. The Richmond plant is also the only one that was built from the ground up as a treatment facility, which occurred in 1995. The local plant ranks in the company’s top two for efficiency, Lindsey said. “We have a great crew who will go the extra mile when it’s needed,” Lindsey said. “I’m pretty proud of them. Mangers are only as good as the people who work for them.” The untreated lumber is shipped to the plant by rail, with as many as 15 cars arriving at once, Lindsey said. The wood treatment plant has two 84-foot cylinders that can hold 21,000 board-feet of lumber. The chemical treatment process, which occurs under pressure, makes the wood more rot-resistant. Most of Southeast’s products are sold to Lowe’s Home Improvement under the Top Choice brand name, Lindsey said. Cargill also buys Southeast’s treated lumber, she said. Lindsey was a 9-1-1 dispatcher for two years before joining Southeast as an hourly employee. Lindsey said she loves the outdoors and her first job

Understanding and performing all the jobs has helped Lindsey manage a crew of about two-dozen workers, only two of whom are women, Lindsey said. “I’ve had no problems being a woman boss,” Lindsey said. “If I had just come in here and become manager, I would have had trouble. By working my way up and working side-by-side with the workers, I’ve been successful. They aren’t ever asked to do anything I wouldn’t do or couldn’t do myself.” Being a woman might actually be an advantage in her position, Lindsey said. “The guys may be less apt to be confrontational because I’m a woman,” Lindsey said. “We had a few ‘bad apples’ who had to move on, but I respect the guys and the guys respect me.” Previous managers sometimes demanded 18-hour days during the busy summer months and employees couldn’t take summer vacations, Lindsey said. She’s changed those practices. “You have to understand there is life outside of work,” Lindsey said. “Twelve hours is our maximum and we try not to work weekends. We also allow summer vacations, but we try to schedule them so we always have enough help.” Cross-training is also important, so several people know how to do each job, Lindsey said. “Managers should nip bad habits early, because it’s harder to correct them later on,” Lindsey said. “It’s also important to respect and listen and work with your employees.”

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Duo: Real estate a challenging, rewarding business for women

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By Ron Greeson For Maximum Business

Many women have served the public in this area in the real estate field over the years, either as agents or in related fields. But Debbie Rudd and Rebecca Cate in recent years have had leadership roles as managing members, and agents, for First Richmond Group LLC. The real estate industry continually evolves, and on Feb. 21, Rebecca First Richmond RealCate tors and Better Homes and Gardens Real Estate Big Hill announced they are merging. The merged companies will operate as Better Homes and Gardens Real Estate First Realty Group. About 70 associates will work for the company, which will be based at 1010 S. A St. in Richmond. Both Rudd and Cate have worked in real estate for years and are glad to see the local market doing well as the economy recovers. Cate has a family connection to the profession because her mother was a real estate agent, and she has worked in the business for 15 years. She has observations about working in real estate as a woman. “It has been a learning experience for me, and overall, a growing and positive experience,” Cate said. And what does she like most about the business? “I love the process of creating your own success, and I think the fact that women have been successful here, and everywhere, in this business, is very encouraging,” she explains about her continuing success. Rudd echoes Cate’s sentiments. “As I hear reports in the news of how the majority of women are not paid salaries for the same job as men for similar jobs, I feel fortunate that we women in the real estate field do not have that battle.” In fact, she points to the reality

Debbie Rudd, right, works with a client. Rudd and Rebecca Cate have served as managing members, and agents, for First Richmond Group LLC. SUPPLIED

“I love the process of creating your own success, and I think the fact that women have been successful here, and everywhere, in this business, is very encouraging.” REBECCA CATE

that the gender of an agent has virtually nothing to do with results an agent enjoys. “Women can, and often do, make more money than the men in the field based on our production. If you work hard in this business, you will be compensated accordingly, which puts us as women on an equal playing field. I love that about this business,” Rudd explains. Unlike many other women, Rudd

has not had some special challenges that others face, a fact she freely admits. “Challenges for me are somewhat different than many other women in the real estate industry, in that I have not had to deal with raising a family while working in the field. I have faced less hurdles.” Rudd recognizes how it can be for others. “I so respect those women who find themselves in a position to have to juggle child care, school postponements, sick children and all the rest of those family issues they face daily while trying to accommodate their real estate clients.” She doesn’t think being a woman has affected her career results in either direction. “I don’t believe that being a woman in the industry has made a difference negatively or positively with either company ownership or real estate sales. I see the majority of the people I work with and talk to daily are just looking for and respect a

knowledgeable real estate professional.” Cate spoke about her perception of the key to success for her in the real estate business. “I try to fit needs for both buyers and sellers, that is the key thing,” she says. Both are seeing good times in business now — and in the near future. “It’s been a long, hard road in the last few years, but I feel very positive (about the real estate business) now,” Cate said of her organization today. “We see a lot of new construction.” Rudd concurs. “I feel fortunate to have landed in the real estate field and have experienced, as many others have, the good times and the bad times,” Rudd explained. “The market in our area has truly bounced back.” Rudd points to the help of businesses connected to real estate as being very helpful to her company’s success. “The lenders are working with buyers and are willing and able to lend. Our local title companies and home inspectors are exceptional. It helps to work in a profession in which we can count on the supporting agencies to go the extra mile to help us all accomplish the same goal — home ownership.” Both think a real estate career is a good option for women. “I enjoy selling real estate, and there is a good inventory of properties available in our area,” Cate commented. Rudd has this advice for a woman entering the business: “The best advice I can offer is to have the support of her family of this crazy real estate career. To be truly successful will require many long hours, lots of time on the phone, few Sundays at home with the family and lots of miles on the family car. Without the encouragement and support of those at home, the challenges may appear to be overwhelming. However, without a doubt, it is, and can be, a very rewarding business to be in.”


WOMEN IN CHARGE

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Shoppers pay for their purchases at Richmond’s Meijer. Sandi Mathews oversees about 225 employees at the local store. JOSHUA SMITH / PALLADIUM-ITEM FILE

Retail industry requires people focus By Pam Tharp Maximum Business

Sandi Mathews manages Meijer. SUPPLIED

Being store director of a big-box retailer might seem to be about suppliers and sales, but Richmond’s Meijer store director Sandi Mathews says the job has a single focus: people. “This job is all about people,” Mathews said. “The customers, vendors, the office, everything I do is people-oriented. You must be peopleoriented to be successful in this business.” Mathews has worked for Meijer for 30 years, joining the company at age 19. Her first job was part-time with a different retailer and she then worked for a short time as a hostess at a Perkins Restaurant and Bakery. She’s also taken classes at Marietta College and Wright State University. “I missed retail. I missed working for a big-box company,” Mathews said. “I got an entry-level job at Meijer and I moved up and worked in human resources for several years. It was a great preparation for what I do now. I’ve worked in Ohio, Kentucky and Indiana. I’ve moved seven times.” Mathews oversees about 225 employees at Richmond’s Meijer, including 21 who are in leadership

positions, she said. Women store directors aren’t unusual for Meijer, which has been “very progressive,” Mathews said in recognizing women’s abilities to handle the many facets of store management. Mathews has been a Meijer store director for 14 years. Convincing customers, though, that she holds the store’s top position is sometimes a challenge, Mathews said. It’s one she’s experienced many times. “I get it a lot on the phone,” Mathews said. “The caller wants to talk to THE manager and that means a man. Some hang up when I tell them I’m the manager. It’s really older men mostly who want to talk to a man. It’s generational. I was young when I took this job and maturity helps. My experience in human resources also was helpful. Younger team leaders struggle more now than I do.” Meijer store directors must be detail-oriented, which includes keeping the 24-hour-a-day businesses clean and neat. Mathews describes herself as a “clean freak.” “Store appearance is so important. If there’s dust on the fire extinguisher, it ought to be dusted. It takes only 30 seconds and it’s clean,” Mathews said. “My team calls it OCD (Obsessive Compulsive Disorder). Even

things that are marked 90 percent off should be neat. Customers shouldn’t have to dig through a mess to find what they want.” Neatness is also important because a clean and organized store leads to customer loyalty, Mathews said. “Our customers think of it as ‘our Meijer,’” Mathews said. “They’re almost territorial about it. I like that.” Retail’s reputation that employees work 100 hours a week is untrue, Mathews said. Retail management can be a good position for a woman with children, Mathews said, a situation she’s also experienced. “I get my schedule in advance and I know when I’m working. You do have to be willing to work non-traditional schedules. It’s not a nine-to-five job,” Mathews said. “You have to be flexible and find a balance with home and work.” And just when you find that balance, it might change. Retail doesn’t stand still. It’s continually being reinvented, Mathews said. “We change every day. It’s part of our quality improvement,” Mathews said. “We’re always asking, ‘How can we do it better?’ You have to be a change-master. Now, we’re going to do it this way, and we’re going to start tomorrow.”

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WOMEN IN CHARGE

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8 tips can help women balance life, work With women earning about 57 percent of the undergraduate degrees and 60 percent of the master’s degrees in the United States, why are there so few of them in the corner office of our corporations or on the board of directors? According to a study published by Catalyst in 2012, only 21 percent of Fortune 500 CEOs are women. In addition, women only hold 14 percent of executive officer positions, 17 percent of board seats and are only 18 percent of our elected congressional officials. Our culture is ready to increase women’s role at the top, craving the unique perspective and diversity of thinking. In fact, research shows that companies run better with both women and men in leadership roles — important to both our economy and community. So why do women get the education, enter the workforce and cannot cross the chasm to the corner office? One reason is that on their way to the

corner office they begin to search for the mythical “balance.” They cannot find it because it does not exist — and they believe the only answer is to leave or step back in TERESA the journey. How do we TAYLOR help women realize that balance is just a myth, but leadership is possible with the right expectations, persistence and tools? The following eight “life” and “work” tips will help women rethink their work success, while excelling at home and in the office. » Stop searching for balance. When it’s not there, they get frustrated — possibly turning down a promotion or leaving the workforce completely. By staying in the workforce, women can be successful in both their work and home life. » Make home life a priority. If there is something wrong at home,

you need to work it out. Otherwise, it will always bother you at the office. You might change jobs, but your cornerstone is your home life. » Manage your time more efficiently. Be present in what you’re doing, finish it and move on. I have my list of things to do, and I’ll assign time slots to it. If I have one hour to work on a presentation at work or one hour to clean at home, I do the best I can for that one hour. » Combine your work and family schedules. I used to keep two different calendars — one for home and one for work— but I was missing work deadlines, my kids’ activities and other events. » Stay in the moment. When you’re at work in a meeting, be there. When you’re at home, be there. If you’re in a business meeting, don’t be wishing to be somewhere else. » It isn’t just a job. Work at a place and on something that you are passionate about. Don’t just take a “job.” Then you aren’t choosing between

work and life — it is your life. » Take the promotion. The only way you are going to be able to affect change is to get yourself and other women in a place where you are making decisions and influencing change. » Sponsor another women. It is lonely as you continue to move toward a corner office. Sponsor other women inside and outside of your company. Women can be their own worst enemy in the workplace; but they can also be the inspiration for change — that is, for their own change. And with this cultural shift, more companies in the United States will see a different view from the top, with more women executives leading the way. Teresa Taylor is a nationally recognized Fortune 200 executive who brings integrity, focus, vision and agility to corporate leadership, while advising companies, government agencies and others on a successful business model.

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EQUAL HOUSING

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WOMEN IN CHARGE

2 lead credit unions through changes By Ron Greeson For Maximum Business

www.pal-item.com § Maximum Business §Palladium-Item Media Group, FEBRUARY/MARCH 2014

Community involvement is important to make connections in business. Lisa Dykhoff was part of the Hagerstown Rotary Club until it disbanded in 2013. Members attending the final Hagerstown Rotary Club meeting at Willie & Red’s in Hagerstown included, front row, from left, Chet Sanders, Vern Vanderbilt, Suanna Goodnight and Dick Thalls, and second row, Reid Jones, Chris Beeson, Marc Marlatt, Chris LaMar, Lisa Dykhoff, Jana Murray, the Rev. Bob Fannin and Max Smith.

Women in some fields of business leadership might be a new development, but for two local credit unions, and many others across the state and nation, leadership from women is nothing new. Both Cindy Gribben of the Natco Credit Union and Lisa Dykhoff of the Perfect Circle Credit Union have led their respective business organizations for many years. Through dramatic changes in the financial services marketplace, and particularly with credit unions, both women have provided the continuity in leadership to lead the way in vastly changing times. And they are not alone. From the days of factory-based organizations with mostly industrial clients, to the current communitySee CREDIT, Page 16

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WOMEN IN CHARGE

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based organizations with cuttingedge technology and products, the differences are stark, according to Gribben. Women provided much of that service, then and now. “Our staff was always primarily made up of women, although my mentor when I started in 1987 was a male (Tom Fitzharris),” Gribben explained recently. Gribben became CEO at the Natco Credit Union in 1992, and the organization she continues to head now has three locations, including the Natco Community Empowerment Center, and 41 employees. The empowerment center, which opened in 2013, offers free advice to any resident about debt consolidation, budgeting, time management, foreclosure modification, job hunting, resume building and more. It also provides computer work stations, Internet access, tax services and access to local resources, all free. “We have become a more community-based institution through the years, and the growth in our capital has been extremely exciting,” Gribben said. She says having many women at the office helped immensely in preventing problems in those more chauvinistic days. “I never felt that there were any significant issues at work (with a woman leading the credit union), and I think that is still true now,” Gribben added. Dykhoff is president of PCCU, but she describes a slightly different experience years ago. Dykhoff has been the leader there for 23 years, and an employee there for almost 31 years. “There have been times for me when I wasn’t being taken seriously,” she said, “but that has really evolved now. It almost never happens today.” Her Hagerstown-based institution now employs 34 people in three offices in Hagerstown, New Castle and Richmond. “There has always been a good share of women on our staff, and I have tried to act as a mentor to many on the staff through the years,” Dykhoff said. As a woman, she thinks her position of leadership in the institution has been strengthened through the years by community involvement

Cindy Gribben and Sherry Dillon at the closing on the property purchase for the Empowerment Center. SUPPLIED

Lisa Dykhoff, left, has led Perfect Circle Credit Union for 23 years. SUPPLIED

Cindy Gribben works to prepare the home of the Natco Community Empowerment Center at 1627 E. Main St., which helps those trying to rise economically. SUPPLIED

outside the office. “I’ve tried to be a leader in the community, have served in service clubs and on boards, and been involved in education with the Nettle Creek Schools,” she added. Dykhoff has several pieces of advice she would give to women, or even younger girls, interested in her field, or other fields of business. “Don’t fail to assert yourself in business situations,” she advises. “Fear of failure shouldn’t hold you back, and you should truly view failure as a growth opportunity.” As for the new technologies offered by financial institutions such as these two local credit unions, Gribben mentioned several new choices being developed and/or offered by the Natco Credit Union. “We are working with services for customers that can be accessed by

their iPhones, Android devices and apps to use anywhere,” she explained. “There are a lot of things customers can do online, and this is a growing area for us and all financial institutions.” Gribben said she has a network of successful women that manage credit unions around Indiana and around the country. “The credit union philosophy of people helping people applies to credit union leaders as well,” she observ ed. “We all help each other.” The Natco Credit Union head mentioned a challenge early in her leadership that many working women deal with — juggling work and family. “When I became the CEO in 1992, I was pregnant with my first child,” Gribben said. “The first few years in this new position were rough because the job demanded a lot of my time. “My credit union staff is full of

moms who have the same struggle and we work together so that neither work nor family is compromised.” She spoke of her mentor at the beginning, Fitzharris. “He believed in me and helped me gain the confidence I needed to succeed. He pushed me into situations that were uncomfortable for me, which has served well. I try to do that now with the women I work with because it was so beneficial for me.” Gribben, like Dykhoff, has some advice for women or girls who might like to do her kind of work. “This (head of a credit union) is the best job in the world. I get to help people, and there is nothing better than that,” she said. “Work hard, go to school and be willing to start as an entry-level employee. The credit union industry has a lot of opportunity as many CEOs are nearing retirement age. A background in sales, marketing and finance would put you at a great advantage.” Gribben is grateful for the experiences she’s had. “I think the credit union industry has always provided a lot of opportunity for women. I’m so thankful for what it has done for me and my family.”


WOMEN IN CHARGE

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Alison Zajdel, left, and Heather Lerner talk about programming together at the Joseph Moore Museum at Earlham College in 2013. Lerner, director of the natural history museum, and Zajdel, director of Cope Environmental Center, partnered on a field trip program. JOSHUA SMITH/PALLADIUM-ITEM FILE

3 bring broad vision to organizations Leadership can be defined many ways. Many people see it simply as somebody people follow. Some look at it instead as a person who directs or guides others. More broadly, it can be defined as one who organizes others to achieve a common goal or goals by enlisting their aid and support and then coaching or directing them to achievement. Studies of leadership have produced many theories about leaders and their different traits, behaviors, gender differences, power struggles, various visions and values, etc. Like anything, it’s beneficial when looking at leadership to look at and listen to a

variety of perspectives. It is an asset to have a diverse group of leaders in a small community bringing this varied perspective to the table. In looking at women AMY in leadership for HOLTHOUSE Wayne County, I chose three women in our community who bring this type of open-minded thinking and broad vision to their organizations. Often going unnoticed, Deanna Beaman, general manager/part owner of the Richmond RiverRats; Mary Walker, executive director of the

Wayne County Convention & Tourism Bureau; and Alison Zajdel, executive director of the Cope Environmental Center, lead us to great success and exposure far beyond the borders of Wayne County. For Deanna, the key to her success is partnerships — partnerships with individuals, companies, schools, city and county officials and even as far-reaching as many regional partners that are vital to the overall success of her organization. “For me, leading is connecting. Personally connecting with people and connecting others with each other is crucial to our success. I don’t see it as a difference between

male and female. It’s just what is necessary as a leader in our industry,” she said. Deanna has 17 years of experience in baseball organizations. She has been a partner in ownership as well as the general manager. True respect of a leader comes from .

See VISION, Page 18

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WOMEN IN CHARGE

Vision

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experience and Deanna never asks someone to do something that she hasn’t done herself. That work might be selling concessions and tickets or lining the fields. You name it, she has done it all. Those who work under her respect her for that and look to her guidance and leadership in all aspects of the league. One big accomplishment for Deanna and the RiverRats is the Kids Club and Host Family Programs, and it’s one-on-one connections with our community. Deanna has led this program, making sure kids, players and community connect. “It’s very humbling and rewarding when any child asks for my autograph and says it’s because they see that I’m the one who makes it all happen!” she said. It also becomes apparent that leadership that fosters connections and collaboration among different kinds of people and organizations is more successful at adapting and thriving in our rapidly changing world than leaders who do not act in such a manner. Mary Walker is a fantastic representation of this type of leadership. Mary is always connecting with people and organizations across the region. Mary also leads by example. Mary is out and interacting in the community on a regular basis, so she can speak to visitors from her personal experience. She has been to all of the sites, stores and businesses herself and encourages visitors to do the same. Mary also works hard to make sure our county is on the map. She and her team are always making connections with media sources to help Wayne County and its many unique attributes be recognized as a destination in a variety of ways — nearly $200,000 of free media coverage was generated for Wayne County in 2013. The bureau is continually looking for new opportunities and ways to draw visitors into our area communities and luring them to stay for more than a day. In a recent economic visitor impact study done for Wayne County, visitor spending totaled $84.6 million in 2012, of which 78 cents of every dollar spent stayed here in Wayne County. Last year Mary and her

Deanna Beaman, left, and Tim Quinlivan unveil the logo for the Richmond RiverRats baseball team in 2009. JOSHUA SMITH/PALLADIUM-ITEM FILE

board created a new annual IN-OH Regional Tourism conference. It was well attended and brought new light and perspective to many in our area about all of the opportunities we have here in Wayne County. While Mary is working to make sure others visit Wayne County, Alison Zajdel works hard at the Cope Environmental Center to welcome those visitors from far and near. “One thing I try to do is to make Cope part of my whole life and include my spouse and my children in what I do and, by example, carry that over to the staff to create a family atmosphere for all,” she said. Alison believes the willingness to try new things and not be afraid of failure and the ability to adjust or change as you move forward is key to her success in leadership. She likens it to the way she ‘works’ as a mother and wife. She said, “As a mother and wife you are continually adjusting and mediating throughout the day and my leadership style is much the same. It seems to work well at Cope.” Cope has also been successful in making personal and community connections especially when it comes See VISION, Page 19

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to children and education. They are working hard to continue and expand those experiences for our community as well as for those who visit. Deanna, Mary and Alison have certainly set great examples for women but also for other leaders in our community regardless of gender. We salute their successes and continued efforts for growth for Wayne County. These women have taken their leadership roles seriously and have set goals and accomplished them by articulating a vision, making connections and leveraging their strengths to follow through and achieve. Congratulations to them and their organizations and to all of us who live, work and play in the community they serve. Mary Walker, executive director of Wayne County Convention & Tourism Bureau, center, talks with Kelly Hagar and Natalie Bush of the 2012 Super Bowl Host Committee before the start of Super Service Training for those in the Richmond area employed in the hospitality and service industry. JOSHUA SMITH/PALLADIUM-ITEM FILE

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CALENDAR EVENTS

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Calendar

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» Reservation deadline for Junior Achievement’s 2014 Eastern Indiana Business Hall of Fame laureate induction ceremony and dinner, Feb. 28. Event will be at 6 p.m. March 20 at Forest Hills Country Club, 2169 S. 23rd St., Richmond. Honorees are John Golden of Golden Engineering, John McBride of West End Bank and Jerry Dils of RMD/ Patti Agency. Contact Marcy Crull at (765) 962-0503 or marcy.crull@ja.org. » Career Advantage Series: Introduction to Investing, 11:30 a.m.1 p.m. March 5, Indiana University East, 2325 Chester Blvd., Richmond. Marcy Jance, presenter. No charge. Box lunch provided. Register at www.iue.edu/business/ leadership/programs. » Creating Innovation Series: Decoding Creativity, 8:30 a.m.-noon March 6, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. Presented by Julia Roberts, president and founder of Lemony Fresh Ideas. Cost of $100 includes light breakfast. Registration: www.iue.edu/business/ leadership/programs. » Management Series: Engaging Employees, 1-4 p.m. March 12, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. The role of the front-line manager in creating an effective working environment. Cost: $75 per person or $50 for a group of three or more from the same organization or business. Discount for Wayne County Area Chamber of Commerce members. Registration at www.iue.edu/business/ leadership/programs. » Nomination deadline for Wayne County Foundation annual awards, 5 p.m. March 14. Submit nominations for the Charles A. Rodefeld Award for Leadership in Philanthropy and the Community and the Ruth J. Wickemeyer Award for nonprofit leadership online to rachel @waynecountyfoundation.org. Recipients will be honored at the foundation’s annual dinner June 25. » Wayne County Foundation Women’s Networking Luncheon, 11:30 a.m. March 18, Olde North Chapel, 200 N. 11th St., Richmond. Cost not finalized as of press time. Information: Rachel Hughes, (765)

Guests share conversation while dining at Forest Hills Country Club for the 2013 Junior Achievement Eastern Indiana Business Hall of Fame Laureate Induction Ceremony. Reservations are due Feb. 28 for this year’s event, which will be at 6 p.m. March 20 at Forest Hills. Honorees are John Golden of Golden Engineering, John McBride of West End Bank and Jerry Dils of RMD/Patti Agency. JOSHUA SMITH / PALLADIUM-ITEM FILE

962-1638 or rachel@waynecounty foundation.org. » Ivy Tech Community College 2014 Career Fair, 10 a.m.-3 p.m. March 19, Johnson Hall lobby, 2357 Chester Blvd., Richmond. For students and alumni. » Read to Lead book discussion of “For the Love of Cities” by Peter Kageyama, 11:30 a.m.-1 p.m. March 26, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. Katherine Frank, facilitator. No charge. Box lunch provided. Register at www.iue.edu/business/ leadership/programs. » Earlham Artist and Lecture Series and the Office of Sustainability present an Evening with Frances Moore Lappe, 7:30 p.m. March 28, Goddard Auditorium, Carpenter Hall, Earlham College, 701 National Road W., Richmond. Earlham graduate Lappe is author of “EcoMind: Changing the Way We Think to Create the World We Want” and co-founder of the Small Planet Fund. Cost: $8 for adults; $5 for students and seniors. Box office: (765) 983-1474. » Four College Job Fair, 2-6 p.m. April 1, Lingle Hall, Reid Hospital, 1100 Reid Parkway, Richmond. Sponsored by Earlham College, Indiana University East, Ivy Tech Community College, Purdue University College of Technology and the Wayne

County Task Force on Jobs. Information: http://waynecountyjobs.net. » Management Sampler Series: Project Management Tool, 11:30 a.m.-1 p.m. April 2, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. Marcy Jance, presenter. No charge. Register at www.iue.edu/ business/leadership/programs. » Economic Development Corporation of Wayne County annual meeting, 3:30 p.m. April 7, Forest Hills Country Club, 2169 S. 23rd St., Richmond. Information, (765) 9834769. » Management Series: Coaching and Developing, 9 a.m.-noon April 9, Whitewater Hall community room, Indiana University East, 2325 Chester Blvd., Richmond. The attributes of an effective coach, creating an environment for coaching, planning for impact in coaching sessions, questioning and listening techniques. Cost: $75 per person or $50 for a group of three or more from the same organization or business. Discount for Wayne County Area Chamber of Commerce members. Information and registration at www.iue.edu/business/ leadership/programs. » Paint Purdue Pink, April 11, Purdue College of Technology at Richmond, 2325 Chester Blvd. Allday event for high school girls to explore careers in science, technol-

ogy, engineering and math. Teachers, counselors or administrators can nominate girls for participation. Information: techrichmond@ purdue.edu or (765) 973-8228. » Wayne County Job Fair, 2-6 p.m. April 17, Kuhlman Center, Wayne County Fairgrounds, 861 Salisbury Road N., Richmond. Information: http://wayne countyjobs.net. » Management Series: Managing Across the Generations, 8 a.m.-4:30 p.m. April 23, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. Presented by Stephan Belding of the Millennial Consulting Group. Cost: $75 per person or $50 for a group of three or more from the same organization or business. Discount for Wayne County Area Chamber of Commerce members. Information and registration at www.iue.edu/business/ leadership/programs. » Read to Lead book discussion of “Begging for Change: The Dollars and Sense of Making Nonprofits Responsive, Efficient and Rewarding for All” by Robert Egger, 11:30 a.m.-1 p.m. April 30, Whitewater Hall Community Room, Indiana University East, 2325 Chester Blvd., Richmond. Darla Lane, facilitator. No charge. Box lunch provided. Register at www.iue.edu/business/ leadership/programs.


BUSINESS RECOGNITION

Art center opens; service honored; gifts made www.pal-item.com § Maximum Business §Palladium-Item Media Group, FEBRUARY/MARCH 2014

Indiana University East Chancellor Kathy Cruze-Uribe, center, and Amy Holthouse of the Wayne County Area Chamber of Commerce, left, smile as Katherine Frank cuts the ribbon for Room 912 on Jan. 31. The East Main Street building houses an off-site art gallery and classrooms for IU East. SUPPLIED PHOTO BY GREG PYLE

Skyline Chili in Eaton, Ohio, recently received Skyline’s Mystery Shop Award for outstanding customer service. Pictured from left are Cody Rider, manager; Tiffany and Josh Moreland, owners; and Calli Ward, manager. SUPPLIED

Roger Richert of Richmond Furniture Gallery presents a check to representatives of the Boys & Girls Clubs of Wayne County at the Historic Richmond Depot District Old-Fashioned Christmas Festival wrap-up celebration Jan. 15 at Little Sheba’s. SUPPLIED

Roger Richert of Richmond Furniture Gallery presents a check to David Fulton of the Starr-Gennett Foundation at the Historic Richmond Depot District Old-Fashioned Christmas Festival wrapup celebration Jan. 15 at Little Sheba’s. SUPPLIED

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www.pal-item.com § Maximum Business §Palladium-Item Media Group, FEBRUARY/MARCH 2014

BUSINESS RECOGNITION Tim Woodruff, owner of Woodruff’s Supermarket in Liberty, joins David and Peggy Rokosz for the official opening of Medicenter Pharmacy in January. The pharmacy, owned by the Rokoszes, is located in the supermarket. SUPPLIED

Representatives of Ivy Tech Community College in Richmond celebrate the grand opening of the new Express Enrollment Center on Feb. 11. SUPPLIED

Indiana Supreme Court Justice Loretta Hogan Rush presents the Supporter of the Year award to Palladium-Item reporter Bill Engle at the Whitewater Valley Pro Bono Commission luncheon Dec. 18, 2013, at the Olde Richmond Inn.

Indiana Supreme Court Justice Loretta Hogan Rush presents the Attorney of the Year award to Bruce Metzger at the Whitewater Valley Pro Bono Commission luncheon Dec. 18, 2013, at the Olde Richmond Inn.

SUPPLIED

BILL ENGLE/PALLADIUM-ITEM FILE

Representatives of Indiana University East and the Wayne County Area Chamber of Commerce celebrate a ribbon-cutting for the opening of the new Hayes Hall parking lot Jan. 13. SUPPLIED

Indiana Supreme Court Justice Loretta Hogan Rush presents the Philanthropist of the Year award to Ray Ontko, owner of Doxpop, at the Whitewater Valley Pro Bono Commission luncheon Dec. 18, 2013, at the Olde Richmond Inn. BILL ENGLE/PALLADIUM-ITEM FILE

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BUSINESS RECOGNITION

Bank makes donations, helps students manage money

The West End Bank Charitable Foundation presented a grant of $2,500 to the Whitewater Valley Pro Bono Commission in January. Pictured from left are Timothy Frame, chief operating officer at the bank; Robin Henry, executive vice president human resources at the bank; Shane Edington, commission executive director; and John McBride, bank board chairman and chief executive officer. SUPPLIED

www.pal-item.com § Maximum Business §Palladium-Item Media Group, FEBRUARY/MARCH 2014

West End Bank had a grand re-opening and ribbon-cutting ceremony for its student-operated bank in Richmond High School on Dec. 13, 2013. The bank is operated by two student tellers from the school’s vocational program supervised by a member of the bank’s team. SUPPLIED

John McBride, president and CEO of West End Bank, presents a check for $300 to Captain Alex Norton, executive director of the Salvation Army, in December 2013. Each month, bank employees learn about and collect donations for a different non-profit in the area. SUPPLIED

Robin Henry, John McBride and Timothy Frame of the West End Bank Charitable Foundation present a check for $7,500 to representatives of the Community Food Pantry in Richmond. The grant will help support the pantry over a three-year period. SUPPLIED

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Maximum Business February/March 2014 Edition