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New Dragon Hilary Devey steps into the Den Hilary is to join the next series of Dragons’ Den when it returns to BBC 2 later this year. She joins the other formidable Dragons, Peter Jones, Theo Paphitis, Duncan Bannatyne and Deborah Meaden, who are all returning for the new series. Commenting on her new role, Hilary says, “At a time when the banks are failing to invest in British small businesses, I am proud to be able to do my part to support the next generation of UK entrepreneurs. “When I was setting up Pall-Ex I would have loved the opportunity to have stood before the Dragons, and I will remember my own experiences and the realities of running a business today, when choosing to support - or reject - the budding entrepreneurs joining me in the Den.” Janice Hadlow, Controller BBC 2, says, “Hilary is a welcome and impressive addition to the Dragons’ lair. With her extensive business experience, she will bring a new dynamic to the Den, turning up the heat on prospective entrepreneurs as they seek that all important investment.”

Hilary Devey is welcomed into Dragons’ Den.

Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Hilary Devey Welcome to our Spring edition of Fastlane The first quarter of 2011 has seen good growth from some of our members, which shows us all, there is business out there to be won. I know you can all deliver great growth this year. I am told we made some good contacts at Multi Modal and it is a good arena to promote our brand. We are in the peak selling season, so let’s leave no stone unturned in seeking out new business. I wish to take this opportunity of thanking you all for your hard work following the launch of TWINE. It has been a major undertaking after so much investment, and I really appreciate your commitment and support in this most challenging of environments.

A big welcome from me personally to our new members: Southampton Container Logistics (D18), EHM Distribution (D78), Cooperson Transport Limited (D47) and T John Transport (D59). Pall-Ex Iberia commences operation in May and I am sure you will all join me in wishing them every success for the future and welcome them to our Pall-Ex family. We are very close to confirming our Romanian partners, which I am sure will feature in our summer edition. Europe is without doubt a major opportunity for Pall-Ex and its members. Exports into Europe are increasing and we must be aware of these selling opportunities, whilst the growth of our pan European network gains pace to take full advantage. Pronto Sameday Couriers Ltd has launched its trial and Debra Hart and her team are in the process of talking to parties interested in becoming involved. On a personal note, it’s been an exciting few months, with myself being confirmed the new dragon on the BBC 2 series Dragons Den, due to be broadcast this summer. You can rest assured; I will take every opportunity to promote Pall-Ex and its members, along with seeking out opportunities with my fellow dragons. Pall-Ex will gain a lot of valuable PR from this exposure and I am certain it will bring with it more business to our doors.

We are in the peak selling season, so let’s leave no stone unturned in seeking out new business.

Pall-Ex Golf Day The annual Pall-Ex Charity Golf Day will be held on 9 June at De Vere Oulton Hall, Leeds. Oulton Hall is surrounded by beautiful gardens and countryside; it is a magnificent mid-18th century mansion only 5 minutes from Leeds city centre. Package details: • Tea, coffee and breakfast • 18 holes of championship golf • Longest Drive and Nearest the pin competition • Gift pack • Driving range token • Three Course Dinner (Private Dining) • Prizes and presentations Additional benefits: • Use of the leisure club on the day • Pre-event practice rounds – 50% off

De Vere O

ulton Hall , Leeds.

If you would like to enter a team(s), please email


Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Member News

Spring Newsletter 2011

Pall-Ex gains another first within the pallet industry As you are now aware Pall-Ex has become the first in its sector to achieve a network wide ISO 9001:2008 certification. This accolade means that all members collecting and delivering on behalf of Pall-Ex will now be covered by the quality standard. As a PALL-EX member, you are already involved and you are part of our network certification! This extended certification allows you to display our “Mark of Quality” network certificate at your premises. Your customers will be able to see that you belong to the only ISO 9001:2008 certificated network, helping you to gain new opportunities. You can also use the “Mark of Quality” logo on C&D cabs strengthening the collaboration between you and your customers. You can use the “Mark of Quality” logo on your stationary and promotional materials when selling a PALL-EX service arming your sales force with a key marketing collateral to sell the pallet network solution. As a member of the only pallet network certified across the entire membership you will benefit in numerous ways, our “Mark of Quality” will provide you with: • • • • • • •

Recognition as a quality driven haulier providing services of the highest international standards Access to new markets that require ISO 9001 certification as part of their supplier performance schemes Enhancement to your marketing Support in your commercial tendering processes Increase in sales opportunities Evidence that you are participating in a collaborative quality-driven pallet network Clear and competitive advantage over other hauliers operating in your area

For more information, please email


Unexpected new arrival at PMB

The Pall-Ex Anniversary Dinner Dance will be held on 26 November, at the Lancaster London, 4 star luxury hotel, Hyde Park.

On 04/02/11 Sarah Atchinson at Depot 2 left work as she was feeling unwell, no sooner was she rushed into hospital where she later gave birth to a baby girl!

Further details will be distributed shortly.

This came as a great shock to all at depot 2 - and even more so to Sarah herself (and her partner) who had no idea that she was expecting! Mother and baby Lydia Sophie Gurney (weighing 7lb 8oz) are doing very well.

Lancaster London, 4 star luxury hotel, Hyd e Park.

The No.1 Pallet Network 3

Depot Profile enson, B r e t e P h it w w Intervie t Logistics wide Palle Director, World Joint Managing

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Depot profile

ed to form a Rob Brooks decid Pete Benson and a transit van 01, starting with s partnership in 20 rbutts for council te st bins and wa po m co g in er liv de ities. and water author 05 had a fleet of panded and in 20 East. Later that Over time we ex h ut g all over the So 25 vans deliverin fy into larger rsi ve di to decision would see year we took the a scheme which ke rta er de un to s vehicle rbside bins in ov e than 200,000 ke WPL deliver mor 4 local councils. ed freight, so WPL ped into palletis t This soon develo from that momen an ll-Ex in 2006 d Pa in jo to ed cid de n tenfold. on we have grow ed depot of the the most improv In 2010 WPL won nce, and The da Pall-Ex dinner al nu an e th at me third in the year p there we also ca awards did not sto ar and was presented with e ye sales depot of th vouchers. £3000 in holiday

Welcome on board! Southampton Container Logistics Southampton Container Logistics (SCL) have joined the network to cover the Southampton region. Established for over ten years, SCL now operates a fleet of 80 vehicles. SCL has recently acquired a 24,000 sq ft bonded warehouse for both ERTS and long-term storage and are now able to offer the complete container logistics package. The warehouse is conveniently situated in Nursling Industrial Estate only 5 minutes from Southampton Docks and within easy access of the motorway. Enabling them to offer a flexible, efficient and reliable service to customers.

T John Transport 59 T John Transport also joined the network in January and are responsible for the CF postcodes. T J Transport is an established transport provider with more than 40 years experience of providing high quality logistical solutions.


Cooperson Transport Ltd

Cooperson Transport Ltd have now joined Pall-Ex to take over the Sheffield post code area, with over 30 years experience in the sector Cooperson’s are a family business, run by father and son Phillip and Richard Cooper. The company operates from a prestigious site in Barnsley with a large warehouse facility, offering pick and pack and a complete UK wide customer installation service. Phillip and Richard were keen to join Pall-Ex to take full advantage of their prime location and to be able to offer their customers a complete UK and European service.

EHM Distribution Ltd

Located in Penicuik, Scotland, EHM Distribution will be responsible for the network deliveries to the EH postcodes. EHM Distribution has a comprehensive range of services including, storage, order picking and despatch, palletising, handballing and stock counting.

Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Member News Improved profitability for Surrey Pallitz

Spring Newsletter 2011 Expansion for Triple A Transport Triple A Transport Services Limited launched a new company on 1st January 2011 named ‘Tilbury Logistics Terminal’.

Surrey Pallitz have invested in Dynafleet – an online tool for improved profitability. The software has been fitted to one of the depots vehicles and is proving a valuable tool to the depot.

Tilbury Logistics Terminal provides a full container collection and restitution service from the Container Terminals transferred into our own Warehouses based within the Port of Tilbury.

Mike Barber, depot principal commented “You can see in real time the current location of your vehicles, their fuel consumption, adblue levels, driver times, service intervals and much more.”

From the 40,000 square ft warehouse the company provides a complete warehousing, handling and distribution solution across the UK for importers, exporters, traders and manufacturers.

Due to the increased efficiencies gained from the software, Surrey Pallitz hope to roll out to more vehicles with this software soon.

More awards for Triple A Transport Congratulations to Triple A Transport Services Limited who have been shortlisted for the Growing Business of the Year Awards. Richard Newbold has been shortlisted for the Business Man of The Year and his company has been shortlisted for the Innovation of the Year Award and New Company of the Year Award. Good luck!

Worldwide Pallet Logistics continue with marketing push Worldwide Pallet Logistics (WPL) are launching their new website which includes latest technologies such as live chat for instant quotes. The company are also sending out 14,000 fax flyers a month selling the europallet tariff to increase sales with an average success of 2 new customers a week. The euro pallet tariff enables WPL to send up to 300 % more freight on a single trailer. Their sales targets for 2011 are to be at least 15 % up on input figures and 30 % up on new customers. Operationally, WPL have installed CCTV so they can monitor business activity, increasing the security on the premises. 

The No.1 Pallet Network 5

European Expansion Pall-Ex Iberia Pall-Ex Iberia’s member recruitment campaign now has approximately 50% of the Iberian territory in final negotiations. The network is planning to be operational by May 2011.

Ready for the launch, Pall-Ex Iberia are expanding their team and have recently recruited new members of staff:

Here is what one of the recently recruited members said: “The global economic crisis has increased demands on hauliers operating within the Iberian transportation market to provide customers with JIT deliveries to account for stock holding issues. This situation prompted Moragas to analyse the market to find new solutions to keep in line with the market trends and needs of customers - Pall-Ex immediately looked like the perfect solution.

Sergio Lazaro Garcia

The senior management team at Pall-Ex Iberia gave us confidence in this project as well as the group that is behind Pall-Ex Iberia, Damm Group. Pall-Ex Iberia can offer members a new strategic solution which gives us the opportunity to diversify our business with this new and very flexible model. We will still working with full loads but also we want to be more competitive for our customer’s part load requirements.”

César Lapucci has joined the Commercial and Business Development Department and will support network development duties and others. César Lapucci

Joan Moragas General Director

Member Profile - Grupo Moragas Employees: 60 Vehicles: 20 trucks, 30 trailers, 20 FLT Warehouse: 16000 m2

Sergio Lazaro Garcia is the Operations Manager at Pall-Ex Iberia; responsible for the Hub Operations as well as the IT & Network support Departments, he holds a M.Sc. in Logistics & Supply Chain Management and a Bachelor Degree in Statistics.

César Jiménez

Antonio Cáceres

César Jiménez is a specialist in IT developments, holding a Degree in business sciences. He will be responsible for the development of the IT needs at Pall-Ex Iberia, and will also be involved in the IT network support. Antonio Cáceres holds a M.Sc in trade and Marketing. He has Joined the Operations Department at Pall-Ex Iberia and will be responsible for managing of the night shift operation as well as for the administrative duties during his shift.

Pall-Ex Italia Pall-Ex Italia continues to grow at a staggering rate, with a nightly pallet volume increase of 44%.

6 Nations sponsorship Wasn’t it great to see the Pall-Ex brand twice on the 6 Nations coverage! Pall-Ex Italia sponsored both the Italy V’s France game on 12 March and the Italy V’s Ireland match on 5 February.


Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Spring Newsletter 2011

Member News

Premier Logistics go from strength to strength in 2011 Following on from the expansion detailed in the Winter edition of FASTLANE, Premier Logistics (D42) continues to invest in the development of their fleet by taking delivery of 4 new Artics. Due to its continued organic growth, Premier Logistics has appointed Richard Stubbings as Business Development Director. In the new role, Richard will be responsible for commercial & strategic sales channels, as well as supply chain development. Richard brings over 20 years of sales & management experience and was formerly the Sales Director of an international manufacturer, who Premier Logistics are proud to have as a customer. In addition, Premier Logistics has continued to strengthen its management team further by appointing Andie Broughton as Office Manager. Andie will be responsible for managing the Transport Office, Accounts Department and Customer Services Team. Andie brings over 21 years sales & management experience and was formerly the Sales Director of a well- known UK company with offices in Hong Kong. Premier Logistics is also proud to supply this customer too, so you can’t get a better reputation for high quality service than that, can you!

Steadfast ‘working together’ Severe damage was caused to the company’s warehouse and offices due to the recent storms. The teams at Pall-Ex and steadfast pulled together late Friday night and on the Saturday to put into play an emergency plan . They dug office computers from the rubble and working in conjunction with the Pall-Ex IT department (in particular Jamie Sharp) set up a temporary office in the building - business continued without a hitch! My gratitude goes to Chris and IT along with Annemarie, Lorraine, Shona and John Caldwell for helping us maintain our operation throughout.

Next Day Service to the Isle of Wight Shears Brothers are now operating a Daily, Next Day Service to the Isle of Wight. The service will be available for Full, Half, Quarter and Euro Pallets. Ian Winn, Sales Director of Wightlink commented: “We are delighted that Shears Bros (Transport) Ltd., a highly respected company with an enviable reputation for reliability has chosen Wightlink Ferries for the all important Pall-Ex deliveries to the Isle of Wight”.

Trunk Driver of the Year Congratulations go to Andy Cowling from Pall-Ex South West (D10) who was awarded Day Trunk Driver of the Year and to Wayne Talbot from PMB Pallet Express (D02) who won the Night Trunk Driver of the Year title! Pictured left to right: Andy Cowling with Fraser MacNeill, Operations Director and Wayne Talbot with Fraser.

The No.1 Pallet Network 7

IT Update

Despite the challenges of implementing the new system, we have greatly benefited from the positive feedback and support received from Members across the network with regards to existing and new functionality that the system provides. Particularly gratifying is the number of Members who have already indentified the numerous benefits the system delivers to their operations.

……other developments. Whilst a lot of our efforts have been focused on TWINE, we are still investing in other areas of the IT remit. One particular area is the depot “batch” scanners. Several Members have asked if we can improve the scanning of barcodes in very low light (or “pitch black”) conditions. I am pleased to announce we have found a solution that we will be rolling out to depots that require it over the next few weeks and we will continue to work with Members to bring additional value to their IT requirements.

……very very important! Regular readers of the IT Update will know the importance that the team at Pall-Ex put on Disaster Recovery (DR) and Business Continuity (BC): I thought it would be a good time to remind you all to review your IT back up processes and run a general health check across you hardware. None of us can afford to lose key operating systems or valuable data, so if you require any advice on what you need to do to ensure IT systems continuity, please give the IT Department a call at the Hub for some friendly free advice.


Ace Express receives award Ace Express has been awarded with the prestigious Deloitte “Irelands Best Managed Companies Award” for a third consecutive Year, the only freight company in Ireland to receive this accolade. Phillip Tracey, Managing Director, commented, “we are in the service business and in particular the logistical business, the cost of warehousing, transport and general logistics is one of the first areas companies look at when they want to reduce costs, as a service company we must listen to our customers first and do our best to give them what they need. If we fail to meet with customer requirements or expectations we are no use to our customers.” The award was presented to Phillip by the President Mary McAlesse.


Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Member News

Spring Newsletter 2011

David McCutcheon braves arctic conditions for charity David McCutcheon of Bullet Express (D105) completed a 120 mile trek in freezing conditions in Norway raising over £20,000 for The Rangers Charity Foundation. David said: “I was challenged to my limit with one or two very scary moments! We were caught in snow storms and could not see 5 ft in front of us. There were many challenges from endurance to sleding skills, as well as dealing with temperatures as low as minus 30 degrees. We had to work as a team to heat cabins and drill into a lake for water for dinner and breakfast. On clear days the views were superb and I was lucky enough to see the northern lights.”

ADD Distribution (D73) driver Colin Nicholls will soon be retiring after driving for 44 years. Colin has trunked for Pall-Ex since ADD joined the network and has won the coverted trunk Driver of the Year Award on more than one occasion. Colin is a conscientious, hard working, courteous driver who was a pleasure to work with and a credit to ADD Distribution.

Welcome to the team! Abby Sheldon - Marketing Assistant

Abby joined Pall-Ex at the end of March as Marketing Assistant, previously working for a Broadcast Streaming company since graduating from de Montfort University, Leicester in 2009 with a BA (Hons) in Media Studies. Abby Sheldon

Lin Simpson - Retail Distribution Manager

Lin joins us with 14 years experience in sales, project management and a wealth of experience in retail distribution: her role will be to focus on the new business from the retail sector. Lin Simpson

Paula Walkington - Operations Support Advisor

Paula joined the Operations team in January as Operations Support Advisor. Paula previously worked for herself as a driving instructor for three years. She lives on a canal boat on the Ashby Canal with her English bull terrier puppy. Paula Walkington

The No.1 Pallet Network 9

Member News

Pall-Ex Driven by the environment…

“Not only does ECO DRIVE provide huge benefits to the environment, it also provides your business with great commercial benefits; the price for cardboard on the commodity market has increased by 20% in the last three months alone!”

Pall-Ex has now launched the new two tier system for PALL-EX ECO DRIVE. This new system will provide a sustainable and incentivised solution that the whole Pall-Ex network can benefit from.

So.. Which tier do you fit into? Tier 1 – Depots with large volumes of cardboard and plastic waste Tier 2 – Depots with small quantities of waste to dispose of The service is a total environmental solution that enables you and your customers to take a hold of your environmental obligations by collecting cardboard and plastic packaging material from customers utilising the inbound delivery vehicle for goods as the collection vehicle for waste.

5 4

Visit for more information.

Avoid future increases in Landfill Tax


1 SO

Improve your green credentials




Nowadays, your customers (and theirs) are even more aware of the need to work with businesses that demonstrate a GENUINE commitment to being environmentally responsible. PALL-EX ECO DRIVE gives you a big green tick - and will show all your stakeholders that your business is playing its part. We will even provide you with a certificate to display at your premises.



Save Money

The average cost of a 1100 litre wheeled bin is over £10 per collection. Using the PALL-EX ECO DRIVE service for the collection of card and plastic at £7.50 per collection will save you 25% on your costs immediately.



Every April the cost of sending general waste to landfill rises by around 20%. With PALL-EX ECO DRIVE you avoid these increases - and reduce your costs.

Adam Hopcroft Managing Director, Premier Palletise Limited


Reduce your carbon footprint

By using the PALL-EX ECO DRIVE service to return packaging materials you won’t need a separate collection for waste, leading to a massively reduced carbon footprint.

Make your operations more efficient By having recycling collections at the same time as product deliveries/ collections the possibility of ‘missed collections’ is dramatically reduced. This will save you time and free up resources. 10

Next Fastlane: Summer 2011 News & feedback contact: Holly Cave - Marketing Manager E: T: 01530 239065

Member News

Spring Newsletter 2011

ier-Jones oz r C e n ia L Employee profile iance Manager Compl rt And Network Operations Suppo g thing you have

ever done?

lous man. lous day, a fabu bu fa a e tim for the 2nd Getting married

excitin What is the most

t inspired by? Who are you mos an, level headed a fantastic wom s wa e sh r he My mot .” ul - Carpe Diem and very insightf st luxury in life? What is the greate ten. es not happen of Happiness. It do do you support? ster Tigers.  What football team my team is Leice n, fa y gb ru a ll, I am Don’t do footba c stories about and III.  Fantasti II er th fa od G by I, followed closely Film? Godfather Mafia family life. all the way. Hutson. Horror un ha S or , rt be by James Her Book? Anything rrect! so politically inco d an y nn fu so Gervais Celebrity? Ricky s..... err....collect skull I d an oh g, in en g, gym, gard Pastime? Swimmin

Your favourite:

Kuehne + Nagel European Service Road Freight Update: Over the past year Kuehne + Nagel has made some changes to the European Network to improve the transit times and delivery performance for the groupage shipments. At the moment the delivery performance is around the 98% to 100%. Up to 85% of the members have used or are using the service to over 30 countries in Europe. We have also shipped goods for members via Sea and Air to outside Europe.   Sea Freight: Kuehne + Nagel will be soon offering the Pall-Ex members the ability to get a quote on line for Sea Freight exports. This will be via a secure logon. The link will be in the members area of the Pall-Ex track and trace site. Any member wanting to use this quote toll will need to register first via Rob Willshire at K+N.   The Customer Service team can be contacted on 01530 239637 or

The No.1 Pallet Network 11

Fastlane Spring 2011  

Pall-Ex, The No. 1 Pallet Network - corporate, quarterly magazine. The Spring 2011 edition.

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